Adult Care Services Directory 2019-2020

Bournemouth, Christchurch, Poole & Dorset Adult Care & Support Services Directory 2019/20

The essential guide to choosing and paying for care and support

In association with

www.carechoices.co.uk Birds Hill A family owned & run Home Includes a dedicated unit that is designed to provide people with dementia a warm, safe and homely Nursing Home

Contact our team today

25 Birds Hill Road Poole Dorset BH15 2QJ

01202 671 111 [email protected] www.birdshill.co.uk

Where quality of care counts Birds Hill provides three independent specialist units, with a Person-Centred approach to care. Birds Hill includes lounges with beautiful views of comprehensive meal time menus. Our dedicated Activities Teams promote the engagement and involvement of residents in a variety of pastimes and events. We have a team of nurses and other care professionals who’s knowledge and skills are continually reviewed and updated, thereby ensuring we stay at the forefront of the health and social care sector.

1811_Advertising_Campaign_Birds_Hill_AW_23.04.19.indd 1 23/04/2019 09:30 Contents

Welcome 4 Social care services 44 Regions covered by this Directory 6 Eligibility for Adult Social Care services 44

Planning for your future care 6 Paying for care services 45 What will you have to pay for your care? 45 Helping you stay safe and independent 7 Paying for your own care 45 Safeguarding vulnerable adults 7 Third party payments (top-ups) 47 Home safety/falls prevention 8 Financial care planning 48 Loneliness and isolation 9 NHS continuing healthcare 48 Equipment to help you 9 Personal Budgets, Direct Payments and Telecare 11 Individual Service Funds 49 Home maintenance and adaptations 11 Occupational Therapy 12 Have your say 49 Making life easier at home 14 Inspecting and regulating care services 49 Leaving hospital 16 Advocacy 50 Reablement 16 Comments, compliments and complaints 50 Personal care in the home 17 Healthwatch Dorset 51 Finding care in your area 17 Home care providers 21 Useful contacts 51 Dorset Care Homes Association (DCHA) 51 Community support 32 The Registered Nursing Homes Association 52 Lunch clubs and meal deliveries 32 Other useful contacts 53 Befriending and Good Neighbour services 32 Day services 33 Care home and care home with Volunteering 33 nursing listings 57 Transport services 33 Information and advice about services 34 Index 81

Living with dementia 35 Useful checklists Living with a long-term health condition 37 Assistive technology 13 Home care agency 19 Support if you are looking after someone 37 Residential dementia care 36 Checklist for carers 37 Care homes 43 Resource for those supporting disabled children 38

Home choices 38 All the listings of care homes, Choosing a care home 40 care homes with nursing and home Types of care home 41 care providers Out of area care options 41 in this publication are supplied by the Care Quality Commission (CQC) in association with BCP Council and Dorset Council and neither BCP Council, Dorset If you need extra copies of this Directory, free of Council nor Care Choices can be held liable for any charge, call Dorset Council on 01305 221016, errors or omissions. The information contained in the Poole Adult Social Care Help Desk on Directory was correct at the time of going to print. The inclusion of advertisements for homes and agencies 01202 633902, or Bournemouth Care Direct on in this Directory does not act as an endorsement or 01202 454979. recommendation by BCP Council nor Dorset Council.

Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome

We believe that everyone should be able to live services that are available through independent safely and independently in their own homes for providers, voluntary and community organisations, as long they can. However, at some point in our your local council and the health authority. lives many of us need help to look after ourselves; perhaps because of illness, accident, disability or Within this Directory, the services that are provided simply getting older and frailer. by your local council are described as ‘adult social care’ and these are provided by: We want you to be as involved as possible in choosing and arranging the care and support you • BCP Council; and need, whether this is support in the home, help to get you out and about to do everyday things, such as • Dorset Council. shopping or visiting your GP, or being involved in the activities you enjoy. This ensures that the services Further information and advice about care and you receive help you to achieve the things that are support to help you remain safe and independent, most important to you. as well as a wider range of providers, can be found on www.mylifemycare.com This Directory provides details of a range of

If you are looking for advice on how to stay safe and If you do not have access to the internet, please independent in your own home, My life my care will call Bournemouth Care Direct on 01202 454979, help you to make informed choices with the right Poole Adult Social Care Help Desk on 01202 help and support. 633902 or Dorset Council on 01305 221016.

Sometimes a little help can go a long way. This needs Find out about: and solution-based website gives information about • how to live safely and independently at home adult social care and community services to help including equipment to aid your daily living and people lead independent lives with the support they care at home; need. • social and eating opportunities The site has a wide range of information, such as how including lunch clubs, day opportunities and to access activities and groups in local areas, help befriending schemes; around the home and personal care services, keeping • transport options to help you get out and mobile and staying safe, as well as dealing with about; money and finances. There are also tips and advice • information and support for carers on health and wellbeing, as well as information about including advice and information about looking transport, home adaptations, daily living aids and after yourself and taking a break from caring; much more to help people make informed choices. and much, much more. There is also a strong focus on carers to help them find the support they may need for themselves. www.mylifemycare.com The website is for all adults in Dorset, whether they qualify for financial support or pay for their own care. To find out more, log on to www.mylifemycare.com

4 Search for care at www.carechoices.co.uk to find support in your area Registered Charity No. 1014697

Thinking of moving into a care home – or just needing a little extra help at home? We’re here to help Whatever your care needs, we know that it’s the care that counts – the quality care of all our residents and Home Care clients. As a leading provider of residential and home care across Dorset, we offer compassionate residential, nursing, dementia and home care at a realistic cost. Whether you’re looking for care in your own home, a short respite stay or a new home, we offer a warm welcome, comfort and peace of mind.

1 Alexandra House 9 St Martins Grange Parkstone, Poole Nursing Care ☎ 01202 712400 Gillingham 9 Gillingham ☎ 01747 834020 2 Buxton House Weymouth 10 Talbot View ☎ 01305 760834 Bournemouth ☎ 01202 537571 3 Castle Dene Bournemouth 11 Templeman House ☎ 01202 397929 13 Bournemouth Ferndown ☎ 01202 537812 4 Dorset House 6 Hamworthy, Poole 3 12 Wickmeads 5 Christchurch ☎ 01202 672427 1 Southbourne 10 11 4 Poole 8 ☎ 01202 436490 5 Elizabeth House 7 Dorchester 12 Parkstone, Poole Bournemouth 13 St Ives House ☎ 01202 744545 Country House Care Ashley Heath 6 Fairlawn, Ferndown 2 Weymouth Ringwood ☎ 01202 877277 ☎ 01425 481220 7 Maiden Castle House Dorchester Home care services ☎ 01305 251661 East Dorset 8 Queensmead, Christchurch ☎ 01202 394000 ☎ 01202 485176 West Dorset ☎ 01460 270500 To request a brochure, arrange a visit or ﬁ nd out more, contact www.care-south.co.uk | ☎ 01202 712400 | [email protected]

CARE SOUTH IS A LEADING PROVIDER OF RESIDENTIAL AND HOME CARE ACROSS DORSET Regions covered by this Directory

Gillingham

Sha esbury

Sherborne Sturminster Newton EAST Blandford DORSET NORTH Forum DORSET Wimborne Ferndown Minster WEST DORSET CHRISTCHURCH Charmouth Bridport

Lyme Regis Dorchester PURBEC BOURNEMOUTH Wareham POOLE

Weymouth Swanage

Isle of Portland

Home care providers Care homes/care homes with nursing Bournemouth 21 Bournemouth 57 Purbeck 75 Christchurch 25 Christchurch 65 East Dorset 75 Dorset 25 West Dorset 67 Poole 77 Poole 31 North Dorset 73 Planning for your future care

Prepare to live better – it’s never too early to start a positive impact and delay the need for care and planning for your future care. support. These are the top ten things to consider:

Not everybody is entitled to funding from their local 1. Think about how you will pay for your care – council. Even if you are, the amount you get may planning gives you more choice and control. not be enough to completely cover the cost of your 2. Look after yourself – small changes now can care. Before you develop care needs, you should make a big difference later. think about how you are going to pay towards your 3. Check if you are entitled to any welfare benefits care costs, or how you would pay for it all yourself if – make sure you are claiming all the benefits needed. you are entitled to.

Planning ahead and knowing what your options are 4. Plan ahead for if you can’t manage your money can help you to make informed decisions and be – you may need someone to make decisions for more prepared. This will prevent decisions being you. made in a crisis that may not be right for you. 5. Think about adapting your home – stay safe and independent in the future. There are also changes you can make that can have 6. Think about downsizing – moving to a more

6 Search for care at www.carechoices.co.uk to find support in your area manageable property could make your life – talk with your family about the type of care easier. and support you might need in the future and 7. Think about moving closer to family, friends, how you would want your care to be provided. shops and services – being closer to these will 10. Find out if you qualify for help from your local make life easier if your needs change. council – not everybody gets funding from 8. Find out what support is available in your their local council. community – stay connected in your community, use your skills to help yourself Further information can be found on and others and keep yourself well and www.mylifemycare.com/planning-for-your- healthy. future-care or by contacting Adult Social Care in your area using the details on page 55. 9. Think about the type of care you might want Helping you stay safe and independent

Safeguarding vulnerable adults Everyone has the right to live in safety, free from Abuse can happen anywhere – at home, in the abuse and neglect. street, where you work, in a care home, hospital or day centre or in any other public place where you What is abuse? may spend time. Abuse takes many forms. It includes: Who is at risk of abuse? • any form of harm, such as hitting, injuring People may be at risk of abuse if they: or restraining, threatening, intimidating or humiliating; • depend on other people for their care; • sexual attention or activity that is not consented • are older, frail and unable to protect themselves; to; • have a mental health condition; • keeping someone on their own; • have a physical or learning disability; • any form of neglect, such as not giving the correct • have a serious sight or hearing impairment; medicine, not providing food or clothing, or not arranging the right care; • have dementia; • financial abuse, such as stealing or misusing • misuse alcohol or drugs; or money or property, or pressure about wills or • have a long-term illness. inheritance;

• discrimination, for example treating someone less If someone tells you about abuse favourably because of race, ethnicity, religion, If someone tells you they are being abused: age, gender, disability or sexual orientation; and • stay calm and listen to them; • domestic violence and abuse. • offer them support; • write down what they tell you using their own words; • keep any evidence safe; • get in touch with the council or the police; and • in an emergency dial 999. 

Visit www.carechoices.co.uk for further assistance with your search for care 7  Please do not: Emergency Duty Service on either of the following numbers: • press them for more details; • contact the alleged abuser; Bournemouth, Christchurch and Poole • promise to keep it secret; or Tel: 01202 657279 Dorset • assume that someone else knows what’s going on Tel: 01305 858250 and will get in touch. You can also tell a health or social care worker such All public services, the police, local authorities and as a social worker, nurse, doctor or occupational the NHS take adult abuse very seriously – we usually therapist. refer to this as ‘adult safeguarding’. Protection from abuse is more effective if we all take responsibility If you think someone may be at immediate risk of for adults at risk. harm, contact the police by calling 999.

Reporting abuse If you report abuse: If you know someone is being abused, or think they • your concerns will be taken seriously; may be, call your local authority: • the matter will be dealt with sensitively; Bournemouth Care Direct • we will make sure the person is safe; and Tel: 01202 454979 • we will investigate the situation fully. Poole Adult Social Care Help Desk Tel: 01202 633902 Dorset Council You will be asked to provide a name and contact Tel: 01305 221016 details so that we can get in touch to ensure we have all the information we need to keep the If it is outside of normal office hours, please call the person safe.

Home safety/falls prevention Improving safety in the home can help prevent and installing handrails where necessary are all people from having falls and injuring themselves, useful suggestions for improving safety. whilst allowing them to continue to live independently. Taking steps to improve and maintain your health and general wellbeing is an important aspect of falls Falls, slips and trips can lead to broken hips or prevention. Remaining active, eating well, drinking wrists and other injuries, and are a leading cause of enough fluids, paying attention to foot problems, disability among the older population. Falls in the and wearing properly fitting shoes and slippers home can result in ill health, lengthy hospital stays, can contribute to avoiding falls. Contact Safe and residential care, loss of independence, and can Independent Living (SAIL) if you would like further greatly affect your quality of life. help and advice (see page 34).

Various aspects of the home environment can be improved to reduce the risk of someone having a fall. Family, friends, neighbours and carers can help make things safer for you while allowing you to stay independent and self-sufficient.

Clearing away clutter, ensuring floors and carpets are safe, making sure the home is well-lit and warm

8 Search for care at www.carechoices.co.uk to find support in your area Loneliness and isolation Many people who live alone choose to move For those living with memory loss and dementia, into a care home simply because they feel lonely Memory Cafés are a great way to meet with or isolated. Fortunately, there are a number of others in a social setting. See page 35 for further opportunities across Dorset to get out, meet people information. and socialise. These include lunch clubs, coffee mornings and clubs organising visits and outings. Libraries Details of these can be found on Libraries in Dorset do much more than lend books. www.mylifemycare.com/directory They have a range of events and opportunities to meet people, such as reading groups, craft and chat If, for any reason, you find it difficult to get out and groups as well as computer learning groups. Details about or simply want to talk to someone, befriending for your local library can be found on your council’s or Good Neighbour schemes can help. See page 32 website: for further information. BCP Council One popular way to get out during the day is to visit Bournemouth a day centre. There are many centres across Dorset, Web: www.bournemouth.gov.uk/Libraries/ and they offer a way to meet new people and learn LibraryServices/LibraryServices.aspx new skills. There are also opportunities for you to share your own skills, learn new ones and contribute Poole to community projects. Web: www.poole.gov.uk/libraries-museums- art-and-culture/libraries Volunteering can be a positive way to be involved in the local community. See page 33 for more. Dorset Council Free walks Web: www.dorsetcouncil.gov.uk/libraries You may want to consider taking part in regular, short, guided health walks that take place every Making friends and meeting new people week throughout Dorset. These free walks offer There will be many social opportunities available in a great opportunity to get out in the fresh air and your area. For further information, visit meet new people at the same time as keeping you fit www.mylifemycare.com or contact your local Adult and healthy. Details of these walks can be found on Social Care department (details can be found on www.mylifemycare.com/getting-out-and-about page 55).

Equipment to help you At some time in our lives, perhaps because of independent for longer. disability or just getting older, many of us find it more difficult to carry out everyday tasks. This There are hundreds of aids that can help you to might be getting out of your chair or struggling to carry on living independently; from helping you with get into the bath. Sometimes, just getting the lid eating, dressing and bathing to help with getting off a jar or lifting a heavy kettle can be difficult. Not around your home. For examples of these see pages being able to clearly see buttons on controls or read 14-15. Whatever you have difficulty with, there is instructions brings its own difficulties. almost certainly a solution for you.

Many people don’t ask for help because they feel Getting advice about equipment this means giving up their independence. In fact, There are a number of organisations that provide the range of equipment that is available can mean equipment and advice. If you are not sure what that you do not have to rely on others and can stay equipment will help, you could visit an Independent

Visit www.carechoices.co.uk for further assistance with your search for care 9 Join our free Priority Services Register Scottish and Southern Electricity Networks operates the electricity network which brings power to your home.

We recognise that some of our customers may need extra support during a power cut.

Our free Priority Services Register offers: — A dedicated 24 hour priority services phone number —P riority updates during a power cut — A range of adapted services and extra help if required

Free from landline: From a text phone: 0800 294 3259 0800 316 5457

or visit ssen.co.uk/priorityservices to register online. Eligibility criteria applies

If you require Braille, large print, Audio CD or have any other special communication needs, including other languages, please contact our Priority Services team.

Help £10 OFF at the INSTALLATION COST WITH THIS ADVERT touch of Tell us what a button you think

Covering all BH Postcodes What have you found useful? Bournemouth Careline provides a tailor-made service using a wide range of telecare equipment to What could we help your loved ones maintain their independence. do better? Our equipment helps you with: • Dementia Share your • Falls management • Medication management feedback • Safety and security Take our five minute survey E. [email protected]

FREE demonstration: www.carechoices.co.uk/reader-survey 01202 452795

bcpcouncil.gov.uk/careline

10 Search for care at www.carechoices.co.uk to find support in your area Living Centre (contact details can be found on page You can find further information about equipment 55). This is a great way to see and try out equipment that can help with daily living from one of the without any pressure. Some items of equipment can many equipment suppliers in Dorset. Details of even be borrowed for free so that you can try them these and advice about how to return equipment at home. are available at www.mylifemycare.com

Dolphin Mobility South You can also get free and impartial advice from Specialist suppliers of stairlifts, the Disabled Living Foundation (DLF), a national hoists, pool lifts and home lifts charity that provides advice, information and Helping people in their own homes training on daily living aids. See page 53 for We love to work with people in contact details. their own homes because we know that we will be supplying them with a product that will transform If you have a sight or hearing impairment, Sight their lives. and Hearing Centres offer an opportunity to try For a free quote: out specialist equipment and get advice. Contact Call 01202 669194 details for sight and hearing centres can be found or on page 55. Email [email protected]

Telecare Telecare works through a ‘careline’ which is as expected; leave the bath running; or forget to connected to your telephone line. A careline gives turn the heating on. This means that you, your you a button to press in case of emergency. This carer and relatives can rest assured that you are alerts your carer or a 24-hour monitoring and safe at all times of day and night. response centre. At the centre, a trained operator will try to speak to you through the base unit. If If you are not sure whether Telecare can help, you you do not respond, they will call your named could visit an Independent Living Centre. These contact (for example, a relative or neighbour) or have many types of equipment on display and the emergency services if needed. This means experienced staff to advise you. Contact details that help is always available at the press of a can be found on page 55. button. The council may be able to provide Telecare for Different types of sensors can be added to you if you are eligible (see page 44). This means the careline to check for some problems that there may be no charge for the provision, automatically. For example, it could raise the installation or maintenance of the equipment. alarm if you fall over; do not return to bed if you There is a small charge for the monitoring, and get up in the night; do not get up in the morning you may be asked to contribute towards this.

Home maintenance and adaptations Adapting your home to meet your needs could make • altering bathroom and kitchen fittings to bring it easier to get around or carry out daily tasks. them to wheelchair height; and There are many ways in which your home can be adapted. For example: • adapting heating controls or light switches so they are easier to use. • putting in ramps or handrails so it is easier to get in and around the home; Many adaptations are relatively simple and inexpensive but can make a big difference. For • widening doors or putting in a stair lift so it is example, a handrail up the stairs might be all that is easier to move between rooms; needed to help you get safely to the bathroom.

Visit www.carechoices.co.uk for further assistance with your search for care 11 Bournemouth adaptations, repairs and improvements, the service East Boro’s Handy Man Repairs Service provides offers free advice, support and information on: practical help and support around the home, and there’s no hefty labour charges either – you just pay • checking whether you are entitled to any financial for the materials used for the repairs. For all general help; maintenance and repairs, the Handy Man Repairs • your housing options; Service should be able to help. • deciding on home adaptations that might help If you own or rent a home in Bournemouth, are aged you; over 60 and receive certain benefits then you can apply to use this service. • carrying out minor repairs; and

• making your home more energy efficient. For more information and to check if you qualify, telephone 01202 883503 (option 2) or email Contact DAHS on 0333 003 0010 or email [email protected] [email protected]

Dorset The Dorset Accessible Homes Service (DAHS) is locally based, with offices in Dorchester and Blandford Forum. It works on behalf of Dorset Council and is available to anyone in the Dorset Council area.

As well as providing practical help with home

Occupational Therapy Occupational Therapists (OTs) offer help and advice within it. Advice and assistance can be given to people who are unable to do everyday tasks due about funding; to physical illness, long-term disability, a learning • assistance in your discharge from hospital; and disability or issues associated with ageing. They will help you to be as independent as possible and to • collection of equipment if your circumstances reduce obstacles within your environment. change and you no longer need equipment. Services available include: Assessing your needs • free loan of equipment (such as commodes, A member of the Occupational Therapy team perching stools and items to raise the height of will visit you at home (or wherever you feel is chair or bed); appropriate) to carry out an assessment of your • advice and equipment to help you transfer from a situation including areas of risk. bed to a chair or to get in and out of the bath; Contact your local Adult Social Care department • signposting to alternative equipment suppliers, for further information using the contact details on benefits advice and other services; page 55. • training for carers;

• minor adaptations to your home to improve access to all essential facilities within it;

• recommendations for major adaptations to your home to improve access to all essential facilities

12 Search for care at www.carechoices.co.uk to find support in your area Assistive technology checklist © 2019 Care Choices Ltd We suggest you consider the following questions before buying any assistive technology. If you are in any doubt about what technology might help meet your needs, you can contact your council or visit www.asksara.org.uk

You can download and print this checklist at www.carechoices.co.uk/checklists

Suitability Will it need to be installed by a professional? Does the equipment support your specific Can the retailer provide you with training in needs? using the equipment?

Are you willing to use it? Reliability Will it fit into your everyday life and routine? Will it work if you have pets or live with other Have you tried a demo of the equipment? people, e.g. could someone else set off a sensor Do you understand what the equipment is for? alarm by accident?

Do you need to take it with you when you Have you read reviews of the particular piece leave the house? Is it transportable? of equipment you are looking at? Consider these before making your purchase. Does the equipment have any limitations that would make it unsuitable for you? Can you speak to someone who already uses it?

Will it work alongside any assistive technology Does it require batteries? Find out how often you already have? they will need changing and whether the equipment will remind you to do this. Usability Is it durable? If you might drop it, is it likely Is a simpler piece of equipment available, to break? e.g. a pill case rather than an automated pill dispenser? Cost Does the equipment need a plug socket, and will its wire cause a trip hazard? Do you know how much it costs?

Is it easy to use? Can you read/hear it clearly Will you need to pay a monthly charge? and are any buttons big enough for you? Are there alternative solutions that might Are you able to use it? Are there any aspects be free? you don’t understand? Is there a cost associated with servicing the Is it portable? equipment?

Notes

Visit www.carechoices.co.uk for further assistance with your search for care 13 Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.

Finding it difficult to get in and out of chairs? Try Do you forget to take your tablets? Try making putting a piece of hard board under the seat base. a note of when you’ve taken them, or buy Alternatively, buy chair raisers, a higher chair or an an automatic pill dispenser or pill box. If you electric riser chair. Also try taking regular gentle struggle to open your medicine, you can ask your exercise. pharmacist for advice on alternative packaging that could make it easier for you. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if Can you reach everything in your cupboards? If you need to move heavy furniture. There are also not, try a handi-reacher or rearrange your kitchen tools for opening and closing windows. so the things you use most are within easy reach.

Struggling to keep warm/cool? Consider a fan If you are having problems with preparing food, or heater. Is your house insulated? Are there any consider buying ready-chopped options or try a draughts? You may also be eligible for the winter chopping board with spikes. There are also long- fuel payment from the Government. Visit handled pans, teapot tippers and lid grippers that www.gov.uk/winter-fuel-payment could help. Palm-held vegetable peelers or a food processor might be a solution and meal delivery If you have trouble using light switches, think services are also available. about replacing your switches for ones that are easier to use. Consider handi-plugs or light switch Is eating and drinking becoming difficult? Large toggles, or there’s even technology available handled cutlery could help, or non-slip mats for so that you can turn your lights on and off using the table. Lightweight cups and mugs with two speech. handles could also be a solution.

Use subtitles if you can’t hear the TV, or buy Using taps can be made easier by fitting tap wireless headphones. Do you need a hearing aid? turners. You could also consider changing to lever- Request an assessment from your council. style taps which might be easier for you to use.

Handled plug Chair raisers Chopping board Level indicator Teapot tipper

14 Search for care at www.carechoices.co.uk to find support in your area More information on staying independent and ideas to help you live at home can be found online at www.carechoices.co.uk/helping-you-to-stay-independent/ There is also information on making larger adaptations to your home.

If moving whilst in bed is a problem, have you If it’s hard to hold your toothbrush, try a thought about using an over-bed pole? You might toothbrush gripper. You might also benefit from also want to buy a pillow raiser or change your having an electric toothbrush or sitting on a stool bedding so it’s lighter. while brushing your teeth.

Is it becoming difficult to get dressed? If so, You might like to buy a raised toilet seat, or a seat specially adapted clothing is available, or you with a built in support frame if it’s hard to use your could buy a long-handled shoe horn, a dressing toilet. Flush lever extensions are also available. stick or a button hook. If you are having a lot of difficulty, consider home support, see page 17. Has it become more difficult to wash? Items are available, like long-handled sponges and flannel Clocks are available with large numbers or lights straps. You could also consider a slip resistant if you can’t read the time in bed. You can also buy bath mat, grab rails, a half step to help you get in clocks that speak the time. and out of the bath or a bath or shower seat. Tap turners can also be used in the bathroom. If you are finding it harder to read in bed, consider an e-reader that allows you to change the font size. Some also have integrated lights. For more information on technology that could Look for bedside lamps with a step-on or button make your life easier, contact your council for switch if yours are difficult to use. an assessment. They might refer you to an occupational therapist (OT) or you could contact Do you struggle to get in and out of bed? an OT privately. Search online for OTs near you. You could learn new ways of moving around, purchase a leg lifter or a hoist or install grab rails Bournemouth Care Direct • Tel: 01202 454979 for support. Seek advice about these options. Poole Adult Social Care Help Desk If the bed is the issue, you could buy an electric Tel: 01202 633902 adjustable bed or raise the bed to the right height. Dorset Council • Tel: 01305 221016

Grab handles Bed table Hand rail Hand trolley Tap turners

Visit www.carechoices.co.uk for further assistance with your search for care 15 Leaving hospital If you are in hospital and think you might need might need to return home. help when you return home, ask the hospital staff to arrange for you to see a member of the You may be offered a short period of intensive Social Work Team. A member of the team will support – called reablement – and we will see if arrange to visit you, and your friends and family equipment, home adaptations or care at home if you wish, on the ward. They will talk to you would help. You may also be signposted to other about your concerns and what support you services that can help you.

Reablement If you have had an illness, accident, just come home • the council agrees that reablement can help you; from hospital or are becoming frail, you might find it difficult to look after yourself. You might not feel • you are not already receiving care services; and strong enough to cope or you may simply have lost • you are finding it difficult to manage your personal confidence. Many people just need a bit of help to care or daily living needs due to frailty, following get back on their feet. an illness or fall, or after a stay in hospital. Reablement is a short period of intensive support At the end of a period of reablement, most people in your home. Staff will work with you to help you can live independently at home. However, if you are regain old skills or develop new ones. In most cases, not fully independent, Adult Social Care staff will this is all you need to regain your independence tell you how much more help they think you need. and be able to carry on living in your own home. They will also tell you how much this might cost and whether the council will pay something towards that Please note that this service is available to all adults cost. in Bournemouth, Christchurch, Poole and Dorset.

To find out if you can access reablement, Adult For further information visit Social Care will find out what you want to be www.mylifemycare.com or contact the Adult able to do and agree when help is needed. If you Social Care department in your area using the are eligible, support in your home may then be details on page 55. arranged to help you regain confidence and ability in carrying out daily living tasks, such as:

• dressing and getting into and out of bed;

• washing and shaving;

• managing the toilet; and

• eating and drinking.

The amount of help needed varies with each person and their circumstances. You might need only a few visits a week or several visits a day. Over the period of reablement, the amount of help you need should reduce quickly, as your confidence and ability improve.

Reablement is free of charge, provided that:

16 Search for care at www.carechoices.co.uk to find support in your area Personal care in the home If you find you do need longer term care, a care • help with getting out and about to appointments assistant can visit you at home to provide the or social activities. support you need. This can make all the difference in maintaining your independence. If you would like help from the council, we will need to find out if you meet the eligibility criteria, Everyone’s needs are different; some people may including whether we will pay something towards need help several times a day with a range of tasks. the cost of your care at home. Contact your local Others might only need help with one or two tasks Adult Social Care department for more information, less frequently. Some of the things you can get help details can be found on page 55. with include: A number of home care agencies can be found • preparing meals and cooking; starting on page 21 of this Directory, at www.mylifemycare.com/directory or by • personal care, like getting in and out of bed, contacting your local Adult Social Care department washing, dressing and going to the toilet; (see page 55). Alzheimer’s Society has advice • cleaning and other household tasks; on care in the home for those with memory loss conditions. Contact details can be found on page • shopping, collecting medication and paying bills; 53. Before you decide which provider or agency to use, you should check its rating and report from • help with paperwork (bills, banking and letter the Care Quality Commission. See page 49 for writing); and more information.

Finding care in your area Looking for care in your area? Want to know the quality rating of providers you’re considering? Care Choices, publisher of this Directory, has a website providing comprehensive details of care providers as well as essential information.

You can search by postcode, county or region for care homes, care homes with nursing and home care providers that meet your needs across the country. At FraserCare, we empower our clients to get the most out of life whilst living in their own home, whether that be seeing friends & family, enjoying Your search can be refined by the type of care you hobbies, learning new skills or visiting new places. are looking for and the results can be sent to you by With a focus on enjoyment rather than limitations email. They can also be saved and emailed to others. we hope to provide a service that truly allows you to live life to the full. The website includes detailed information for each Our Home Care Services Include: care provider, including the address, phone number Personal care (washing, bathing, dressing) • Continence and the service’s latest CQC inspection report and Care • Catheter Care • Medication Administration • rating (see page 49), indicating the quality of care Meal Preparation • Cleaning • Personal Shopping • provided. Technology Assistance We can’t fit all our amazing services on here, so why not You can also view an electronic version of this contact us! Directory on the site and have it read to you by using www.frasercarebournemouth.co.uk the ‘Recite Me’ function. Call us today for your FREE 7 day trial Visit www.carechoices.co.uk 01202 064325 • 07534 386889

Visit www.carechoices.co.uk for further assistance with your search for care 17 Care at Home Care... when you want it,

Domestic Support where you want it.

Getting Out and About The Perfect Fit Our forward-thinking Care Match options are designed for your future, so no matter how Regaining Independence your care needs might change, you can simply switch to the most appropriate

Waking service for care that fits around you. Night The Perfect Balance Live-in Altogether Care is a family business Care established for 30 years and brings family values to life. Creating the ideal Care Homes environment and support for individuals we deliver just the right balance between Respite independent living and professional care. Breaks Care Match available throughout Dorset, Hampshire and South Assisted Somerset. Care Homes located in Dorchester, Weymouth and Yeovil. Living INESS S – U B 3 Y 0

L Nursing

I Y Care

M E

F 01305 300161

A I

• N

E C [email protected] R A Dementia Care www.altogethercare.co.uk

Live-In Care is the perfect choice for anyone who needs extra support and wishes to remain "I am full of in the comfort of their own home, with the admiration and reassurance of a full time live-in carer. gratitude for If you would like the peace of mind, independence and Rosemary. I am support that a 24 hour carer can provide then Abi is your perfect partner. sure that Ralph wouldn’t be here Your Abi Carer can assist with: if it were not for Support with Personal Care the AbiLive-in Companionship team” Domestic Support Accompanied Trips

Achieving better independence... In the comfort of your own home

Agency 1 Fees per week Quality rating*

Agency 2 £ £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

About the agency Accommodating your needs How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Will your support plan be reviewed at Will you be notified in advance if your regular intervals? care worker is on holiday or sick? Can you see the agency’s contract terms? Are staff matched to you specifically, based on your needs and preferences? Can you lodge a complaint easily? Can you meet your care worker(s) Are complaints dealt with quickly? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?

Notes

*See page 49.

Visit www.carechoices.co.uk for further assistance with your search for care 19 Your home Your life Your choice

To remain living at home you or someone you know may need some support. CareService24 has spent the last decade providing the best possible Home Care, Live-in Care and Specialist Care in a dignified way. With bespoke services tailored to suit your needs, call us today to see how we help people keep living their lives, their way.

01202 559482 • [email protected] UKHCA UNITED KINGDOM HOME CARE ASSOCIATION or visit us online at careservice24.co.uk

CARXXXXX Care choices A4 Ad V3.indd 1 28/02/2019 13:53 Bournemouth home care providers Advertisers are highlighted

A1 Care Bluebird Care Bournemouth (Bournemouth & Poole) Tel: 01202 798868 OP D PD YA Bournemouth Advert page 22 Tel: 01202 283777 OP D PD LDA MH SI YA AD Abacus Care Solutions Ltd Bournemouth Bourne-Citizen Ltd Tel: 01202 985200 OP D PD MH YA Bournemouth Tel: 01202 242216 Absolute Care D PD LDA MH SI – Westbourne Bournemouth Rainbow Ltd Bournemouth Advert page 22 Bournemouth Tel: 01202 757515 OP D PD MH SI Tel: 07972 855485 OP D PD MH SI YA AD ACASA Care South Home Care Services Dorset Bournemouth Bournemouth Advert page 5 Tel: 01202 290070 OP D PD LDA MH SI YA AD Tel: 01202 394000 OP D PD LDA MH SI YA AD Adonai Care Services Ltd Caremark Poole & East Dorset Bournemouth Bournemouth Tel: 01202 053631 OP D PD LDA MH SI YA Tel: 01202 590509 OP D PD LDA MH SI YA AD Age UK CareService24 Bournemouth Bournemouth Advert page 20 Winton Tel: 01202 559482 OP D PD SI Tel: 01202 530530 OP D PD MH SI Coastal Lodge Allied Health-Services Bournemouth Bournemouth Bournemouth Tel: 01202 451540 OP D PD MH SI YA AD Tel: 01202 420022 OP D PD LDA MH SI YA AD Allied Healthcare Bournemouth Fairhope Bournemouth Ltd Bournemouth Bournemouth Tel: 01202 840597 Tel: 01202 420022 OP D PD MH SI YA OP D PD YA Apex Prime Care – Bournemouth FraserCare Bournemouth Advert page 24 Bournemouth Advert page 17 Tel: 01202 064325 Tel: 01202 589968 OP D PD MH SI YA OP D PD SI YA AQS Homecare Dorset Green Cross Medicare Ltd Bournemouth Bournemouth Tel: 01202 521252 OP D PD LDA MH SI YA AD Tel: 01202 291347 OP D PD SI Aspect Domiciliary Care Ltd Home Care Angels Bournemouth Westbourne Tel: 01202 529933 OP D PD LDA MH SI YA Tel: 01202 761789 OP D PD LDA MH SI YA AD BCHA Personal Care Homecare Bournemouth Bournemouth Bournemouth Tel: 01202 410500 OP D PD LDA MH SI YA AD Tel: 01202 052070 OP D PD LDA MH SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 21 If you are looking for someone to care Providing quality home care in Poole, for you in your own home, we are Bournemouth & Christchurch. Our the company to call. Our trained team caregivers are caring, compassionate, of professional carers are devoted to friendly and reliable. Services can be delivering high quality care and tailored to individual needs and include support to you ensuring that you are given the help and assistance personal care, home help, companionship that you need. and specialist dementia care.

For more information telephone 01202 853197, email Our services include: [email protected] or • Personal care / Washing • Taking you out and about visit our website www.homeinstead.co.uk/bournemouth • Showering / Bathing • Meal preparation and • Cleaning cooking • Shopping • Helping attend leisure • Bed changing / Laundry activities The lifestyle site for parents • Respite / Sitting services • Administration of and carers of children with • Companionship medication additional needs and those who support them. Supporting independent living through quality individual care www.myfamilyourneeds.co.uk For more information, Contact Us: Tel: 01202 75 75 15 Birth to Adulthood • Real life blogs Email: [email protected] Directory • Ask the Experts • Monthly columnist Web: www.absolute-care.org.uk Ground Floor, Grove House, Milburn Road, Westbourne BH4 9HJ [email protected] • @WeAreMFON

22 Search for care at www.carechoices.co.uk to find support in your area Bournemouth home care providers continued

Homely Health Care Ltd Pramacare – East Office Bournemouth Bournemouth Tel: 07985 591098 OP D PD LDA YA Tel: 01202 612087 OP D PD LDA MH SI YA Kare Plus Bournemouth Reablement Care Service Bournemouth Bournemouth Tel: 01202 835858 OP D PD SI YA Tel: 01202 456888 OP D PD LDA MH SI YA Livability Marion House Right at Home (Bournemouth) Bournemouth Bournemouth Tel: 01202 521985 OP LDA YA Tel: 01202 280855 OP D PD SI YA Livability Talbot Manor Shelley Park Bournemouth Boscombe Tel: 01202 512918 PD LDA YA Tel: 01202 396933 PD YA MC Care Solutions Tender-Care Services Ltd Bournemouth Moordown Tel: 01202 496989 OP D PD Tel: 01202 533532 OP My Care Ladies Trova Support Ltd Bournemouth Bournemouth Tel: 01202 762000 OP D PD YA Tel: 01202 304485 OP D PD LDA MH SI YA AD Newcross Healthcare Solutions Ltd (Bournemouth) UK Supported Living Services Bournemouth Bournemouth Tel: 01202 539338 OP D PD LDA MH SI YA AD Tel: 01202 331731 LDA MH Nu-Staff Image Plan Ltd Willow Tree (Bournemouth) Winton Bournemouth Tel: 01202 292870 D PD SI Tel: 01202 399669 OP D PD SI YA Nurse Plus and Carer Plus (UK) Ltd YOU-CAS Ltd Bournemouth Bournemouth Tel: 01202 294402 OP D PD LDA MH SI YA AD Tel: 01202 247270 OP D LDA MH Obasan Services Ltd Bournemouth Tel: 01202 201780 OP D Options Dorset Bournemouth Tel: 01202 578136 OP PD LDA MH SI YA Piers, The Bournemouth Tel: 01202 520937 PD LDA YA Pivotal Care Ltd Bournemouth Tel: 01202 693057 OP PD LDA MH YA

Visit www.carechoices.co.uk for further assistance with your search for care 23 L I E V E E

B I G N

O Services Include We believe that every person receiving O E care and support has the right to an Personal care D R independent lifestyle, in an environment A Daily visits C that is safe and familiar, offering freedom Live-in care of choice, dignity, privacy and respect. Night time support Respite cover At Alma Home Help, we offer a bespoke service designed with the individual in Medication management mind, a service catered to you, for you! Companionship Meal preparation 01202 798 283 Domestic assistance www.almahomehelp.co.uk Community support 124a Purewell, Christchurch, BH23 1EU

Does someone you love need home care? We are a small family-run business dedicated to meeting the individual needs of each and every one of our Service Users. We manage a small team of friendly professional Carers equally dedicated to meeting those needs and we offer a totally flexible home care visiting service exclusively to private clients. Fully managed high quality affordable

Tel: 01202 028029 live-in care www.bridgewatercare.org.uk from £795 per week Also recruiting for Home Carers, excellent rates of pay and benefits. 08000 121 247 | www.liveincare.info

High quality care from a provider you can trust... • Personal Care • Live-In Care • Specialist Care • Sitting Services • Domestic Services

Helping people remain in control of their lives

For more information call 0845 603 4743 or visit apexprimecare.org

24 Search for care at www.carechoices.co.uk to find support in your area Christchurch home care providers Advertisers are highlighted

Agincare UK Ltd Ethos Care Christchurch Advert page 24 Christchurch Tel: 01202 481636 OP D PD LDA MH SI YA Tel: 01202 409609 OP D MH Alesco Care Services Ltd Inter-County Nursing & Care Services – Christchurch Christchurch Tel: 01425 276208 OP D PD LDA MH SI YA Christchurch Advert page 26 Tel: 01202 487435 OP D PD MH SI Apex Prime Care – Highcliffe My Life Living Assistance (Christchurch) Christchurch Advert page 24 Christchurch Tel: 01425 370986 OP D PD LDA SI YA AD Tel: 01202 474300 OP D PD LDA MH SI YA Christchurch Care Skills Direct Bournemouth Christchurch Christchurch Tel: 01202 496516 OP D PD LDA MH SI YA AD Tel: 0208 068 9158 OP D Community Wessex – East Christchurch Tel: 01202 853000 OP D PD LDA MH SI YA AD Dorset Domiciliary Care Agency Christchurch Tel: 01202 485407 PD LDA YA

Dorset home care providers

AA-I-Care – 35 Southwell Agincare UK Ltd Advert page 24 Portland Bridport Tel: 01305 821001 OP PD MH SI YA Tel: 01308 459777 OP D PD MH SI YA Dorchester Abbots Care Ltd Tel: 01305 265666 OP D PD LDA MH SI YA AD (East Dorset Branch) Ferndown Wimborne Advert page 28 Tel: 01202 897770 OP D PD LDA MH SI YA AD Tel: 01202 862612 OP D PD LDA MH SI Weymouth Advance Dorset Tel: 01305 777977 OP D PD MH SI YA Wimborne Alina Homecare Specialist Care Tel: 01202 871714 OP D PD LDA MH SI YA – Dorset Age UK Dorchester Dorchester Dorchester Tel: 0845 521 0424 PD LDA MH SI YA AD Tel: 01305 269444 OP D PD MH SI All About Care Agincare Live-In Care (South West) (South West) Ltd Portland Advert page 24 Weymouth Tel: 01305 825421 OP D PD LDA MH SI YA Tel: 01305 261177 OP PD YA

Visit www.carechoices.co.uk for further assistance with your search for care 25 Home care with a difference

Tailor made to your individual requirements Award winning care Companionship Personal care Home care Highly trained CAREGivers

Contact us for more information Suite F6, 10 Whittle Road, 01202 912826 Ferndown Industrial Estate, [email protected] Wimborne BH21 7RU

Search for care in Care and Nursing at Home your area

www.carechoices.co.uk

• Find care providers quickly and easily Do you need a helping hand? • Search by location and care need If you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming difficult for you or a loved one – then we’re here to INTER-COUNTY NURSING & help in Dorset from 30 minutes per week to full-time live-in care. CARE SERVICES LTD

Rated as an ‘OUTSTANDING’ Service by CQC Our care teams have been providing award-winning quality home care since Providing support in your own home including: 1989 and can help with: personal care, • Home visits housekeeping, help getting around or even For further information, • Night Duties to provide a break to an existing family please contact us on: • Respite Care member or care-giver. • Personal Care 01202 487435 • Medication Assistance www.inter-county.co.uk • Meal Preparation Looking for care? For more information • Domestic Support 0808 274 2935 www.helpinghands.co.uk Registered with Care Quality Commission. Members of UKHCA - United Kingdom Homecare Association.

26 Search for care at www.carechoices.co.uk to find support in your area Dorset home care providers continued Advertisers are highlighted

Altogether Care LLP – Care at Home Bramley Home Care Sherborne Beaminster Advert page 18 Sherborne Tel: 01308 863775 OP D PD LDA MH SI YA Tel: 01935 812776 OP D PD SI YA West Moors Bramley Homecare Ltd Tel: 01202 894925 OP D PD LDA SI YA Shaftesbury Wareham Tel: 01747 855844 OP D PD MH SI YA Tel: 01929 556566 OP D PD MH SI YA Weymouth Bridgewater Care Tel: 01305 766099 OP D PD LDA MH SI YA Wimborne Advert page 24 Tel: 01202 028029 Angel Carers (UK) Ltd OP D PD MH SI YA Bridport Butterflies In Hampshire Tel: 01308 459204 OP D PD LDA MH SI YA Weymouth Tel: 0238 001 5109 OP PD LDA YA Angel Holistic Care Ltd Sturminster Newton Candlelight Homecare Services Tel: 01258 820228 OP D Sherborne Tel: 01935 817800 OP D PD LDA MH SI YA AD Apex Prime Care Advert page 24 Wimborne Blandford Forum Tel: 01202 848203 OP D PD LDA MH SI YA AD Tel: 01258 330110 OP D PD SI YA Dorchester Care Purbeck Tel: 01305 470020 OP D PD SI YA Swanage Gillingham Tel: 07778 550687 OP D PD YA Tel: 01747 250013 OP D PD LDA MH SI YA Caremark Weymouth & West Dorset Autism Wessex Weymouth – Community Support Service West Tel: 01305 858290 OP D PD LDA MH SI YA Dorchester CareSupreme Tel: 01305 213130 YA Weymouth Better Care at Home Tel: 01305 542042 OP D PD SI YA Dorchester Daley Home Care Tel: 01305 520590 OP D PD MH SI Bridport Bluebird Care Ferndown Advert page 22 Tel: 01308 898345 OP D PD MH SI YA Dorset Dimensions Dorset Domiciliary Care Office Tel: 01202 977200 OP D PD LDA MH SI YA Wimborne Tel: 07785 515196 Bluebird Care OP LDA YA – Purbeck Dorset Learning Disability Service – Domiciliary Care Dorset Advert page 22 Dorchester Tel: 01929 500515 OP D PD LDA MH SI YA Tel: 01305 213815 OP LDA YA Bluebird Care West Dorset East Boro Housing Trust Ltd – Weymouth Office Dorchester Weymouth Tel: 01305 236655 OP D PD LDA MH SI YA Tel: 01305 750403 OP D PD LDA MH SI AD

Visit www.carechoices.co.uk for further assistance with your search for care 27 Dorset home care providers continued Advertisers are highlighted

Encompass (Dorset) Home Instead Senior Care Dorset East Dorset and Blandford Tel: 01305 251935 OP PD LDA MH SI YA Wimborne Advert page 26 Essential Nursing and Care Tel: 01202 912826 OP D PD LDA SI YA Dorchester Homestead Care Tel: 01305 757590 OP D PD LDA MH SI YA AD Gillingham Everycare (Wessex) Ltd Tel: 01747 228971 OP D PD MH SI YA Dorchester iDirect Tel: 01305 257777 OP D PD LDA MH SI YA Dorchester Fairhope Tel: 01305 259075 OP D PD LDA MH SI YA Wimborne Dorset & Hampshire Tel: 01202 709091 OP D PD SI YA Tel: 01202 076688 OP D PD LDA MH SI YA Faulkner House Lantern Community, The – Field Maple Tree Wimborne Ringwood Tel: 01202 883503 OP D PD LDA MH SI AD Tel: 07522 137994 OP LDA YA Gracious Health Solutions Ltd Live in Care Ferndown Taunton Advert below Tel: 01202 854620 OP D PD LDA MH SI YA Tel: 01823 765121 OP D PD MH SI YA Helping Hands Ferndown Mencap – Dorset Support Service Ferndown Advert page 26 Dorchester Tel: 0808 274 2935 OP PD LDA MH SI AD Tel: 01305 259265 LDA YA

Delivering high quality home care services since 1995 Contact us to arrange your FREE assessment 0330 094 5511

Live In Care provides a professional and friendly, fully managed live-in care service that allows you or your loved one to continue to live independently in the comfort of your home, supported by fully trained, experienced and trusted live in carers.

“Discovering Abbots Care has not only changed We provide live in care packages our dad’s life, but has alleviated the pressure which include: from the rest of the family. Through his carer, he • 24 hour Live in care • Respite Care has gained a new friend and lease of life.” • Waking nights • End of life/ Palliative care • Dementia care • Holiday Companionship

www.abbotscare.com www.livein.care

28 Search for care at www.carechoices.co.uk to find support in your area Dorset home care providers continued

Mulberry Court Regard Partnership, The Gillingham – Domiciliary Care Dorset Tel: 01747 822241 OP PD LDA SI YA Wimborne Tel: 01202 877059 My Life Living Assistance OP D PD LDA MH SI YA AD Gillingham Signature House Tel: 01747 826505 OP D PD LDA MH SI YA AD Dorchester Tel: 01305 257248 Nightingales Home Care Service OP D PD MH SI YA Swanage Silverstars Care Ltd Tel: 01929 425285 OP D PD YA Sherborne Tel: 07895 718611 Nurse Plus and Carer Plus (UK) Ltd OP D YA – 3a Mey House Skills Direct Bournemouth Dorchester Dorset Tel: 01305 757555 OP D PD LDA MH SI YA AD Tel: 0208 068 9158 OP D Park House Home Care Services St Jude’s Care Ltd Dorchester Weymouth Tel: 01305 889027 OP D PD LDA SI YA Tel: 01305 779888 OP D PD LDA MH SI YA Phoenix Willow End Office Ringwood Ringwood Tel: 01425 476125 OP LDA YA Tel: 07954 095960 OP LDA YA Phoenix Care & Support Services 24/7 Ltd Wisteria Care Weymouth Gillingham Tel: 01305 782168 OP D PD LDA MH SI YA Tel: 01747 852107 OP D PD LDA MH SI YA AD Potens Dorset Domiciliary Care Agency Your Life (Ferndown) Wimborne Ferndown Tel: 01202 875404 PD LDA SI YA Tel: 01202 861913 OP Pramacare YourLife (Poundbury) – Blandford Office Dorchester Blandford Forum Tel: 01305 267615 OP D PD SI Tel: 01258 459772 OP D PD LDA MH SI YA Premier Care Dorset Ltd Wimborne Tel: 01202 870032 OP D PD MH SI YA Priority Home Care Wimborne Tel: 01202 813819 OP PD D SI Reablement Service – Tricuro Dorchester Tel: 01202 228462 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 29 Adriel Care Ltd Live in Care

Adriel Care Ltd is a nurse led nursing and care agency that provides staffing in different settings of healthcare professions, 24/7, 365 days a year. We provide professional, caring, experienced and well trained Care Assistants, Staff Nurses Our services include: and Assistant Support Workers. • Mental Health • Complex needs Our company is proud to have more than 17 years • Challenging Behaviour experience in the healthcare industry and is expanding • Learning Disabilities comfortably due to excellent feedback and reviews. • Physical Disabilities We provide tailor made services in order to assist and meet • Community Nursing our client’s needs. Adriel care Ltd is committed to Quality • Hospitals Assurance. Its programme is coordinated by a registered • Care Homes Nurse who oversees its administration and is registered with • Live-In care Care Quality Commission. • Tracheostomy Care

Call us on 01202 743568 or email us at [email protected] www.adriel-care.co.uk

Tell us what you think

What have you found useful?

What could we do better?

Whether its for a one hour visit or Share your 365 days of live in care, feedback Horizon Homecare is there for you! Take our five minute survey Please call us today on 01202 737456

Horizon Homecare, 386a Ashley Rd, Poole BH14 0AA www.carechoices.co.uk/reader-survey [email protected]

www.horizonhomecare.co.uk

30 Search for care at www.carechoices.co.uk to find support in your area Poole home care providers Advertisers are highlighted

Absolute Care – Westbourne Dorset Supported Living Bournemouth Advert page 22 Poole Tel: 01202 757515 OP D PD MH SI Tel: 01202 606026 OP D PD LDA MH SI YA

Adriel Care Ltd Eleanor Nursing & Social Care Ltd Poole Advert page 30 – Poole Office Tel: 01202 743568 OP D PD LDA MH SI AD Poole Tel: 01202 672800 OP D PD LDA MH SI YA Agape Care Solutions Poole Essential Nursing and Care Services Tel: 0333 577 6364 OP D PD LDA SI Poole Tel: 01202 711144 Agincare UK Poole OP D PD LDA MH SI YA AD Poole Advert page 24 Good Oaks Home Care Tel: 01202 710600 OP D PD LDA MH SI YA AD Poole Alina Homecare Poole Tel: 01202 757787 OP D PD LDA SI YA Poole Home Instead Senior Care Tel: 01202 816146 OP D PD LDA SI YA AD Poole Advert page 22 Alina Homecare Specialist Care – Poole Tel: 01202 853197 OP D PD LDA MH SI YA Poole Horizon Home Care – 386a Ashley Road Tel: 0845 521 0424 OP D PD LDA MH SI YA AD Poole Advert page 30 Altogether Care LLP – Poole Care at Home Tel: 01202 737456 OP D PD LDA MH SI YA AD Poole Advert page 18 Lifeways Community Care (Poole) Tel: 01202 310222 OP D PD LDA SI YA Poole Aspire Support Tel: 01202 330830 OP D PD LDA MH SI YA Poole Tel: 01202 676644 OP D PD LDA MH SI YA London Care (Poole) Borough of Poole – Supported Living Service Poole Poole Tel: 01202 736888 OP D PD LDA MH SI YA AD Tel: 01202 676250 LDA Maidment Court Care Dynamics Ltd Poole Poole Tel: 01202 674423 OP D PD LDA MH SI Tel: 01202 759965 OP PD LDA MH SI YA Care UK Specialist Care at Home Melton Court Poole Poole Tel: 01202 766556 Tel: 0333 434 3043 OP D PD LDA YA OP D PD MH SI Dana Care Poole Home Care Ltd Poole Poole Tel: 01202 730500 OP Tel: 01202 022360 OP D PD MH SI Diverse Abilities Plus – Supported Living Pramacare Poole Poole Tel: 01202 718266 PD LDA YA Tel: 01202 207300 OP D PD LDA MH SI

Visit www.carechoices.co.uk for further assistance with your search for care 31 Poole home care providers continued

Quay Care (Poole) Ltd Shaw South Coast CL Poole Poole Tel: 01202 671999 OP D PD LDA MH SI YA AD Tel: 01202 084007 OP D PD LDA MH SI YA AD RS Holistic Care Ltd Short Term Assessment Reablement and Telecare Poole Poole Tel: 01202 806054 OP D PD MH SI YA Tel: 01202 261002 OP D PD LDA MH SI YA Shapes Domiciliary Service Your Life (Poole) Poole Poole Tel: 01202 718238 PD LDA YA Tel: 01202 362303 OP D SI

Community support

Lunch clubs and meal deliveries There is a large number of lunch clubs for over 50s Meal delivery services can provide hot, frozen or in Dorset. For many people, these provide a social chilled meals delivered to your door on the days occasion as well as an important meal. In some you choose, on a temporary or permanent basis. cases, transport to the club can be provided. If not, Why not try a few as part of your regular diet? Many there is a Community Transport Service in Dorset, of the meal providers are able to cater for special details can be found on page 33. diets.

Details of lunch clubs and other eating opportunities Companies providing meal delivery services can be can be found on www.mylifemycare.com/directory found on www.mylifemycare.com/directory or by or by contacting your local Adult Social Care contacting your local Adult Social Care department department (see page 55 for contact details). (contact details can be found on page 55).

Befriending and Good Neighbour services Befriending and Good Neighbour services are a great practical help such as collecting a prescription or way to combat loneliness and isolation for those who changing a light bulb. have difficulty in getting out and about. A list of these services can be found on Befrienders are volunteers who keep in regular www.mylifemycare.com/directory or by contacting contact and give you a link with the outside world. A your local Adult Social Care department (contact befriender provides conversation and companionship details can be found on page 55). over a long period of time, either through visits or a chat over the phone at a pre-arranged time. This can help to reduce feelings of loneliness and increase motivation and confidence. Good Neighbour services are also provided by volunteers. As well as providing company and friendship, a Good Neighbour can offer

32 Search for care at www.carechoices.co.uk to find support in your area Day services Day services offer a wide range of services and They usually provide light refreshments such as tea, opportunities for adults of all ages and needs. They coffee, cakes and biscuits. Some may offer a cooked provide an opportunity to interact and engage with lunch. others in their community, have a meal, get involved in leisure and social activities, or visit new places and People can also attend a day centre to give carers a learn new things. break from their caring responsibilities.

There is a variety of centres across Dorset which are To find a day centre in your local area, go to run by qualified and experienced staff and provide a www.mylifemycare.com/directory or contact your number of activities intended to: local Adult Social Care department (contact details • help you gain the practical skills needed for can be found on page 55). independent living, such as cooking and laundry; • give you advice on a range of subjects, including opportunities to try out equipment to help with daily living tasks; • provide gentle exercise and help with mobility; and • provide social activities, such as craft and hobbies, games, outings and entertainment.

Some day centres offer training or work projects for people with disabilities. Others help those recovering from illness, such as stroke.

Volunteering Volunteering can be a positive way to spend time relationships with their family. and be involved in the local community. Research • Meeting new people – Volunteering is a good shows that the benefits of volunteering can include: way to meet people. This can be vital for older • A longer life – Being a volunteer can extend volunteers and people who might feel isolated. your life expectancy, when compared with non- • Improved self-esteem and sense of purpose – volunteers. Volunteering can bring back your self-esteem and • Ability to cope with ill health – Volunteering can motivate you. Improved self-esteem can have an help people come to terms with an illness and effect on other areas of your health and life. help take their mind off things. Find out about volunteering opportunities in your • Improved family relationships – A study area by contacting your local volunteer centre, comparing older volunteers with older non- details can be found on page 55. volunteers showed that the volunteers had better

Transport services One of the problems people encounter in getting public transport. This can make essential journeys out and socialising is finding transport. Many people to the hospital, doctors, dentists, opticians, or without their own transport, particularly the elderly, chiropodists difficult. It can also create a sense of disabled or those in rural areas, find it difficult to use isolation. 

Visit www.carechoices.co.uk for further assistance with your search for care 33  Some clubs, societies and groups provide Scheme and how to apply, go to transport. In other cases, one of the many www.mylifemycare.com/disabled-parking community transport schemes across the county Hospital transport can help. Transport can be provided by a bus or The NHS does not generally provide transport for minibus or, in many cases, volunteers’ own cars. non-emergency visits to hospital. This is where These services need to be booked in advance and community transport schemes can help. If there will pick you up from home. Some vehicles have been isn’t a scheme that can help you, transport may be adapted to meet the needs of those with a disability. provided for medical reasons if you are unable to Charges for the services vary; some make a charge to use any other form of transport. cover costs, others ask for a voluntary contribution.

If you think you might be eligible for free patient Details of many of the community transport services transport, or want advice on getting to your available across Bournemouth, Christchurch and hospital appointment, then call the Dorset Poole are on www.mylifemycare.com/directory Patient Transport Bureau on 0300 777 5555 or If you have access to a car, but have severe walking email [email protected]. The Bureau is open difficulties, you might find a Blue Badge helpful. This Monday to Friday, 8.00am to 6.00pm. For more can enable you to park closer to your destination. information, visit www.dorsetptb.co.uk To find out more information about the Blue Badge

Information and advice about services Safe and independent living (SAIL) trusted signposting initiative. The aim is to provide The SAIL scheme is a partnership of respected help that enables people to remain living in their agencies in Dorset including local councils, police, own homes for as long as they wish. It covers fire, NHS and voluntary organisations. SAIL is a concerns such as advice on warmer homes, fire

34 Search for care at www.carechoices.co.uk to find support in your area safety, memory loss and benefit entitlement as well link you with the advice you need to help find the as many other topics. All the advice is free but some support you need and to help you stay independent of the services may be chargeable. even if you pay for services yourself. An Independent Living Adviser can help with your decisions about For further information and access to the online the support you want to pay for. SAIL form, please contact: Age UK Dorchester • Tel: 01305 269444 Other advice services are available in Bournemouth Email: [email protected] libraries and community centres, at GP surgeries, and with organisations like Age UK, Bournemouth Bournemouth Independent Living Advice Blind Society, Alzheimer’s Society, Bournemouth Bournemouth Council’s Care Direct service can Churches Housing Association and Help & Care. Living with dementia

The term ‘dementia’ describes a collection of If you have a diagnosis of dementia, they can symptoms, which may include a decline in memory, help you understand the condition, cope with the reasoning and communication skills, mood changes, day-to-day challenges it brings, and prepare for and a gradual loss of skills needed to carry out daily the future. This includes helping you to access activities. other support services and build support networks within your community. Symptoms are caused by changes in the brain, often due to certain conditions like Alzheimer’s disease The aim is for you to feel supported and to and stroke. Dementia can affect people of any age maintain independence, choice and control over but is most common in older people. Dementia your life. Memory Advisers can also support is a progressive condition. It can start with small carers of people with dementia, providing useful changes such as memory loss (although forgetting information, advice and signposting to local things is not always a symptom of dementia). The support services. rate of progression varies, and each person will experience dementia differently. If you would like to know more about the Memory Support and Advisory Service, please Diagnosis first steps – see your GP contact 0300 123 1916 or email People experiencing memory loss and dementia [email protected] may become isolated from those around them and from sources of help and support. It is Memory Cafés therefore essential that if you, or someone close Memory Cafés are places where people with to you, has symptoms of memory loss or dementia, dementia, their families and carers can meet. In you seek a proper diagnosis from a GP. a social setting, you can get information from experts and learn from the experiences of others. Many cafés also organise activities and guest Memory Support and Advisory Service speakers. They are great places to get help and Alzheimer’s Society provides a Memory Support support or just take a break. and Advisory Service across Dorset. Memory Advisers will provide expert practical guidance and support to people affected by dementia or people A list of Memory Cafés can be found at concerned about their memory. www.mylifemycare.com/directory or by telephoning your local Adult Social Care department (contact details can be found on If you’re concerned about your memory, advisers page 55). can support you through the diagnosis process.

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 43. You can download and print this checklist at www.carechoices.co.uk/checklists

Design Health Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room?

Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care?

*See page 49.

36 Search for care at www.carechoices.co.uk to find support in your area Living with a long-term health condition

A long-term condition is usually an illness My Health My Way is a free support service provided that cannot be cured but its symptoms and by the NHS to help you develop the confidence, complications can normally be controlled with knowledge and skills to tackle symptoms such as treatment. Examples are arthritis, asthma, diabetes, immobility, breathlessness, anxiety or daily pain. epilepsy and high blood pressure. Long-term conditions can have an effect on your life in many More information about the service and how to ways, for example, your role within the family, your register can be found at www.myhealthdorset.org.uk job, your accommodation and your finances. or by speaking to an adviser on 0303 303 0153. Support if you are looking after someone

Checklist for carers • Let your GP practice know. • counselling sessions;

• Join the Carers Information Service. • carers’ coffee and chat groups;

• Check you are getting the right benefits. • benefits advice for you and the person you care for – this could be used to make home • Contact your local Adult Social Care for help and adaptations, buy equipment or pay for respite advice for you and the person you support. care. Not all benefits are means-tested; • Get equipment advice from an Occupational • the Carers in Crisis Scheme, which helps carers Therapist. to set up a plan for what should be done in an emergency; and Many people do not think of themselves as carers, just someone looking after a relative, friend or • information and advice about equipment that can neighbour. However, anyone who provides unpaid help. care and support to a friend or relative who could not manage without their help is a carer. Carers may Looking after someone can be a positive experience, be able to get practical or financial support, even but it can also be isolating and physically and if the person being cared for is not entitled to free mentally exhausting. As a carer you may have little social care support. time to look after your own health and wellbeing, letting your GP practice know that you are a carer There are various services and groups that may be will help your doctor look after your health. Should available, including: you need treatment or hospitalisation, your doctor will be able to give you information and advice. • information and advice; Being recorded as a carer on your confidential • a discount card for you to use at local businesses; medical records also entitles you to a free flu vaccination. • an opportunity to take a break with replacement care; Carers often experience back and neck conditions; • courses that will help you feel more confident to stress related illness; recurrent or long-running viral care; infections. Looking after yourself is vital and will

Visit www.carechoices.co.uk for further assistance with your search for care 37 help you maintain your health and continue to care. If you share caring responsibilities with someone else, you can each ask for a separate carers’ Joining the Carers Information Service, run by assessment. local councils allows carers to access a wide range of information and support, including special Remember, carers will be able to get support even if concessions and discounts. You should contact the the person they care for does not currently receive council where the person you are caring for lives help from the council, or they fund all their care. (even if this is not your local council). You can find more information about support for Carers are also entitled to an assessment which will carers in Bournemouth, Christchurch and Poole at help to identify help and support that is available. www.mylifemycare.com/Dorset-carers or You should request this from the council where www.CRISPweb.org the cared-for person lives. It does not matter if the cared-for person is not having services from the To speak to someone, find out more about joining council or funding their own care. the Carers Information Service or to request an assessment, contact: The assessment looks at how caring affects your life Bournemouth, Christchurch and Poole and helps to work out how you can do the things Carers Centre that are important to you and your family. It covers Tel: 01202 458204 your caring role, your physical, mental and emotional Dorset Council health, and how caring affects your work, leisure, Tel: 01305 221016 You can also call NHS Carers Direct on education, wider family and relationships. It can be 0300 123 1053 for more information about caring. done away from the person being cared for.

Resource for those supporting disabled children My Family, Our 25 years with additional needs. As well as guidance, Needs is an online policy and signposting, there is a lifestyle section resource providing for parents covering topics such as health and impartial information wellbeing, work, family and relationships. for parents, carers and practitioners supporting children from birth to Visit www.myfamilyourneeds.co.uk Home choices

Most of us want to continue to live in our homes for Downsizing as long as we can and there is lots of support to help You may find that your home is too large for your with this. Many people who have considered leaving needs. The benefits of downsizing might include: their home have found that, with the right help, they • reduced expenditure on utilities such as gas and don’t need to. Information and advice to support electric; you to continue living in your home can be found on www.mylifemycare.com or by contacting your local • reduced living costs such as home insurance and Adult Social Care department (details can be found maintenance; on page 55). • release of capital tied up in the house; and However, if you find you can’t manage in your home, • an opportunity to get a house more suited to your there are other options that may work for you before needs, for example a bungalow or a house with you need to consider residential care, including: better access.

38 Search for care at www.carechoices.co.uk to find support in your area Retirement living separately to the tenancy agreement. This is where you would own your own home in a purpose-built development. You will not need The aim of supported living is to help you maintain to worry about tasks such as gardening, window or increase your independence over time. It does cleaning and other property maintenance. this by providing a package of support. This varies Additional support is provided by a manager and a with individual need and ability and could be from a 24-hour emergency call response system. There is few hours a week to 24-hour support. Examples of an emphasis on a communal environment, with the support include: opportunity to socialise with other people and join in with activities and events on offer. • managing your home and finances; • personal care and help with tasks such as If you are thinking about retirement living, some shopping and cooking; things to consider include: • accessing education opportunities; • any service charges that cover maintenance and • finding voluntary or paid employment; and management costs; • taking part in social and leisure activities and • running costs such as ground rent, council tax and community life. utility bills; and

• costs for any additional services that might be Supported accommodation available. This is for young people aged 16 to 25 who have care and support needs (aged 18 to 25 for those who are Sheltered housing homeless, have a mental health condition or misuse This could be ideal for you if you are mainly drugs or alcohol). Supported accommodation independent but need some help and the security helps you to get back on your feet and teaches of having someone close at hand. Most sheltered valuable housing-related life skills. Supported housing schemes consist of 20 to 40 self-contained accommodation can be your home for a maximum flats or bungalows, often with communal areas, of two years, or less if you are ready to move on such as a lounge and garden and organised social sooner. activities. They usually have a scheme manager, who may live on-site, and an alarm system to provide 24- Examples of support include: hour emergency help. • managing your home, including managing a tenancy; Extra care housing This is a form of sheltered housing with staff • managing benefits, bills and finances; available 24-hours a day providing care and • support with tasks such as shopping, washing and support. Extra care housing allows you to remain cooking; independent whilst providing you with peace of mind, knowing that help is at hand if you need it. • accessing education opportunities; You can buy or rent your home and pay for the care • accessing a doctor and dental services; you want separately, as and when you need it. Extra care housing offers many facilities, often • finding voluntary or paid employment; and including a dining room, restaurant, communal • taking part in social and leisure activities and areas, laundry, gardens, guest facilities and social community life. activities.

For further information, visit Supported living www.mylifemycare.com or contact your local This is mainly for younger adults with care and Adult Social Care department (details can be support needs. It can be provided in a flat or house found on page 55). you rent or share, where support is arranged

Visit www.carechoices.co.uk for further assistance with your search for care 39 Choosing a care home

Care homes may be an option if you can’t manage If this happens, we might be able to help, but we at home and other housing options aren’t right for have a limit on how much we will pay for a care you. You will be looked after by trained staff and home place. This means that you might not be able will have your own room. to continue to stay in the care home of your choice.

However, they are not the right choice for It is clear that moving into a care home is a big everyone. You will get support and companionship, decision. If you still think it might be right for you, but you are likely to give up some independence. it is best to talk to your local Adult Social Care There will be compromises about what you can do department first. They will talk to you about your and when, compared to living in your own home. needs and give independent advice on the best choice for you, see page 44 for information on As well as thinking about whether or not a care assessments. home is right for you, you will also want to consider the cost. A care home (without nursing care) can All care providers in the country must be registered cost anything from £500 to more than £2,000 a with the Care Quality Commission (CQC). All week. services are inspected by the CQC, which reports on its findings. These inspection reports are We have found that many people go into a care available from the care service or the CQC home before they need to. If you move into a care (visit www.cqc.org.uk ). home funded from your savings, there may come a time when you can no longer afford to stay there, Further information about the CQC can be found and you may need help from Adult Social Care. on page 49.

Prestigious Private Care For Quality Of Life.

Drumconner Care Home displays beautiful period features and is set in award-winning gardens, all of which make for a welcoming and appealing location for guests and residents. Located on Poole Road, not far from Bournemouth Town, Drumconner Care Home has all of the Peacefulness of a country retreat with the convenience of nearby seaside.

What makes Drumconner different to other Nursing Homes?

• Professionally trained nursing and palliative care • Dedicated, compassionate & caring staff • Professionally prepared, quality meals, catering for all dietary needs • Homely, relaxed atmosphere • Safe, secure and tranquil surroundings by the Dorset seaside • Activities and entertainment • Tailored excursions & day trips • Complimentary Therapist • Beautiful, spacious rooms and landscaped gardens

01202 761420 | [email protected] | drumconner.com

Drumconner Bournemouth, 20 Poole Road, Westbourne, Bournemouth, Dorset, BH4 9DR

40 Search for care at www.carechoices.co.uk to find support in your area

drumconner_a4.indd 1 07/01/2016 08:28

drumconner_a4.indd 1 07/01/2016 08:28 Types of care home

Care homes offering personal care only directly: the current amount is £165.56 per week. If you require 24-hour care in a home but don’t need nursing care, subject to a needs assessment, a care The figures mentioned here may change in the home offering only personal care may be the best life of this Directory, check with Adult Social Care option. Personal care includes bathing, feeding, for the latest information. See page 45 for more dressing and help with moving and must be paid for information on paying for your care. in full if your capital/savings exceed £23,250. If you have less than this amount, we may be able to assist If you are looking for a care home for someone with funding if we agree living in a care home is the with dementia (with or without nursing), there are best way of meeting your needs. some homes that specialise in this. They may have staff that have been specifically trained and an Care homes with nursing environment that is better suited to residents living Care homes with nursing provide the same personal with dementia. See the residential dementia care care as a care home, but with nursing staff on duty checklist on page 36. 24-hours a day. If you think you may need nursing care in a home, you will need to be visited by a social worker or a care manager to work out what care you will need. This visit might be in your own home, or in hospital if you’ve been ill, or in a care home. You will be fully involved in planning your care needs.

If a care home providing nursing care is the best solution for you, the social worker will give you information to help you find a home which meets your care requirements. The cost of the nursing care part of your fees is paid by the NHS to the home

Out of area care options

You can choose a care home outside the area you that you have considered whether the local currently live in. You may want to be closer to authority will agree that you meet the eligibility friends or family or you may want to relocate to criteria for a care home placement if your savings another part of the country. Speak to your local fall below the capital limit. If the local authority will council for more information on out of county care. not fund the placement, or the home is unable to meet the local authority rate, you need to bear in If you’re self-funded (paying for your own care), you mind that the possibility of needing to move to an have freedom of choice. However, it is important alternative home increases substantially.

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests

Visit www.carechoices.co.uk for further assistance with your search for care 41 Come & visit our outstanding Care Homes

Proudly operating four care homes across Bournemouth & Poole

All of our Care Homes are as individual as the people who call them home. They all benefit from the same support, training and attention to detail but still have their own characters. Being warm, safe and secure, we happily provide care across the spectrum from nursing through to residential as well as dementia residential.

Where quality of care counts

Rated ‘Outstanding’ by CQC, placing LuxuryCare firmly in the top 3% of all Care Homes in the UK.

BIRDSHILL NURSING HOME ARANLAW HOUSE CARE HOME REGENCY MANOR CARE HOME SEABOURNE HOUSE CARE HOME 01202 671 111 01202 763 367 01202 715 760 01202 428 132 [email protected] [email protected] [email protected] [email protected] 25 Birds Hill Road, Poole 26 Tower Road, Branksome Park 16-17 Blair Avenue, Lower Parkstone 1 Clifton Road, Southbourne Dorset BH15 2GJ Poole, Dorset BH13 6HZ Poole, Dorset BH14 0DA Bournemouth Dorset BH6 3NZ

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

Staff Personal preferences What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Can you get involved in activities you enjoy? Catering Is there an activities co-ordinator? Can the home cater for any dietary requirements you may have? Does the home organise any outings? Does the menu change regularly? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Is alcohol available/allowed if you Life in the home want it? Is the home adapted to suit your needs? Can visitors join you for meals? Can you bring your own furniture? Are there enough plug sockets in Fees the rooms? Do your fees cover all of the services Are there restrictions on going out? and activities? Is there public transport nearby? Are fees likely to change regularly? Does the home provide any transport? Is the notice period for cancellation of Can you make/receive calls privately? the contract reasonable? Can you decide when to get up and Could you have a trial period? go to bed? Can you keep your room if you go Does the home allow pets? into hospital? Does the home use Digital Care Can you handle your own money? Planning accessible to families? *See page 49.

Visit www.carechoices.co.uk for further assistance with your search for care 43 Social care services

Eligibility for Adult Social Care services There are three steps to assess whether you meet your family; or the criteria to be eligible for care and support from • able to achieve it without assistance, but it takes Adult Social Care: you significantly longer than would normally be expected. Step one To identify whether your needs are eligible for care Step three and support from the council, we must consider if If you do have needs caused by a physical disability those needs are due to a physical disability or illness or mental illness (step one) and you are unable to (including frailty), or a mental illness. achieve two or more of the factors specified above (step two), we must assess whether this has a Step two significant impact on your wellbeing. If you do have needs caused by a physical disability or mental illness, we must then consider whether To do this, we will consider how your needs have an that means you are unable to achieve two or more impact on the following areas of your wellbeing: of the factors listed below: • your personal dignity; • managing and maintaining nutrition; • your physical and mental health and emotional • maintaining personal hygiene; wellbeing; • managing toilet needs; • protection from abuse and neglect; • being appropriately clothed; • your ability to control your day-to-day life; • moving around and making use of your home • your social and economic wellbeing; safely; • your domestic, family and personal relationships; • maintaining a habitable home environment; • the suitability of your living accommodation; • developing and maintaining family or other • your contribution to society; and personal relationships; • your participation in recreation, work, education, • accessing and engaging in work, training, or training. education or volunteering;

• making use of necessary facilities or services in In making this judgement, we will do what we can the local community, including public transport to understand your needs in the context of what is and recreational facilities or services; and important to you as an individual. We call these your • carrying out any caring responsibilities you have outcomes. for a child. The impact of needs may be different for different The Government provides local authorities with the people, because what is important for one person’s definition of ‘unable to achieve the factor’ as: wellbeing may not be the same for another. • unable to achieve it without assistance or prompting; • able to achieve it without assistance, but doing so causes you significant pain, distress or anxiety; • able to achieve it without assistance, but doing so endangers or is likely to endanger your health and safety or that of others, for example a member of

44 Search for care at www.carechoices.co.uk to find support in your area Paying for care services

It is important to understand that most people will If you have more than £23,250 you are likely to have have to pay something towards the cost of their care. to cover the full cost of your care. Also, if you expect You may be eligible to receive financial support from your capital to fall below £23,250 as a result of paying the council if you have savings or capital of less than for care, the council may then help you with the cost, £23,250, subject to an assessment of your finances. depending on an assessment of your finances.

What will you have to pay for your care? Your home is not included in your financial of your income. assessment if you are receiving home care. If you are moving into residential care, the value of your home If your capital and savings are less than £14,250, and is included in the assessment of your capital unless the support you choose charges fees that are within one of the following still lives there: your local authority’s funding level, your contribution • your partner (that is, your husband, wife or civil will be assessed only on your income. partner, or someone you live with as if they were your husband, wife or civil partner); or To ask your local Adult Social Care department for an assessment, see the contact details on page 47. • a relative who is over 60 or disabled; or • a child under 16 who you, or a former partner, are If you are moving into a care home or care home responsible for. with nursing and, apart from your property, your capital and savings are less than £23,250, we may How much will you have to pay? help with your care costs for the first twelve weeks. You will need to ask Adult Social Care for an After this time, you can apply for a loan to help you assessment of your care needs. This will define your whilst your property is being sold, this is called a eligible needs and how they will be best met. Any deferred payment agreement. See page 46 for more support options you consider must be able to meet information. these needs. We will also make an assessment of your financial situation. This determines how much we will If you are moving into a care home and the council is pay, if anything, and how much you will have to pay. contributing towards your care fees, your choice of care home will be limited to those that accept your If you have capital and savings between £14,250 local authority’s funding level. If you choose a more and £23,250 you will be required to pay £1 a week expensive home, you will have to arrange for a third towards your care fees for every £250 you have party to ‘top-up’ the difference, see page 47 for more above £14,250. You may also need to contribute part information.

Paying for your own care Even if you know you will have to pay for it result of paying your care fees, you must tell the yourself, if you need care in your own home or council well in advance of this happening. They are considering moving into a care home, you still may then be able to help with your care fees qualify for a social care assessment by Adult Social (provided your care needs assessment has shown Care. The assessment will make sure that your that you need support). They will carry out a needs are identified. financial assessment (see above) to confirm the date from which your funds fell below £23,250, If you are initially paying for your own care and and the amount they, and you, will pay towards your capital is likely to reduce to £23,250 as a your care. 

Visit www.carechoices.co.uk for further assistance with your search for care 45  If you are in residential care and the home • your other capital is less than £23,250; and you have chosen charges more than your local • your income is not enough to meet your care authority will pay, you must find someone to pay home fees. the difference – a ‘top-up’ payment. Whoever does this, whether a family member or a charity, they Deferred payment agreements should understand that the cost could increase, and After the twelve-week property disregard period, that they will have to pay the top-up for as long as the council may be able to continue to help you with necessary. If you cannot find someone to help you the cost of your care. If you are eligible, they will meet the extra cost, you may have to move to a charge any financial help given against the value home within your local authority’s funding levels. of your home. This means the amount paid will be For more information on top-ups, see page 47. taken back once your property has been sold or from your estate. There may be a limit on how much Understanding your rights before choosing your the council will pay and you may still have to make a support is essential. It is important to seek financial contribution from your income. You should not have and legal advice about the various options you may to sell your home in your lifetime to pay for your have before committing yourself. The Money Advice care. Service offers free and impartial advice about finances. Call 0800 138 7777 or visit It may affect your entitlement to Pension Credit if www.moneyadviceservice.org.uk your property is not seen to be on the market and becomes treated as capital by the Department for Attendance Allowance Work and Pensions (DWP). This is a non-means-tested, non-taxable benefit from the DWP. It’s paid at the lower rate of £58.70 Whatever your circumstances: a week if you need care by day or night and at the higher rate of £87.65 a week if you need care during Remember: the day and night. Everyone who needs care can, • it is just your own financial circumstances that are and should, claim Attendance Allowance. If you assessed, not your partner’s; are paying the full cost of residential care, with or • your assessment will be made up of two elements; without nursing care, you will be entitled to the a care needs assessment and a financial one; and higher rate. • a care home with nursing will generally be more NHS Nursing Care Contribution expensive than a care home. Whether you are a temporary or permanent resident, if you live in a care home that provides Consider claiming: nursing care you may be entitled to NHS Nursing • Universal Credit; Care Contribution, sometimes known as Funded • Income Support; Nursing Care, towards the cost. It is not means- • Pension Credit; and tested and is currently £165.56 a week. This is paid • Savings Credit (if you are over 65). directly to the home.

Definitely claim: Twelve-week property disregard The council may help with the cost during the • Attendance Allowance, worth either £58.70 or first twelve weeks of permanent residential care, £87.65 a week depending on your care needs. provided the assessment has shown that this is the kind of care you need. This is called the ‘property Moving into a care home with nursing? disregard’ period. • you may be eligible for the NHS Nursing Care Contribution – currently £165.56 a week. This can apply if: • your former home is included in your financial Always seek advice: assessment; Independent help is available to guide you through

46 Search for care at www.carechoices.co.uk to find support in your area your financial options. There may be a number of For more information about what we may pay solutions to retaining your capital whilst paying for towards care costs, contact: care. You can contact the Money Advice Service on 0800 138 7777 for free and impartial advice. BCP Council Some of the figures mentioned here may change in Bournemouth Care Direct the life of this Directory. Please check www.gov.uk Tel: 01202 454979 for the latest figures. Web: www.bournemouth.gov.uk/AdultSocialCare/ PayingforAdultSocialCare/PayingforCare.aspx

Poole Adult Social Care Help Desk Tel: 01202 633902 Online factsheet: ‘Charging for residential and nursing home care’ available at: www.poole.gov.uk/adultsocialcarefactsheets

Dorset Council Tel: 01305 221016 Email: [email protected] Web: www.dorsetcouncil.gov.uk/care-and- support-for-adults

Third party payments (top-ups) Some care homes and care homes with nursing (see page 46). charge fees that are higher than the maximum amount Adult Social Care can contribute. If the It is recommended that you seek independent council is contributing towards your care home fees financial and legal advice if you are considering and you choose to move into a home which charges these options. If you need further advice about how a higher fee, the difference between the two a top-up to your care home fees might be arranged, amounts is paid by a third party, usually a relative. please discuss this with your care manager. Third party payments are sometimes referred to as ‘top-up’ payments. If you move to a care home where a third party payment is required, the person who will make the As the name suggests, this payment must be made payment on your behalf must sign a contract with by someone other than yourself or Adult Social the council before the contract with the home is Care. It can be a relative or friend, but it cannot signed. In doing so they must confirm that they be a ‘liable relative’, i.e. someone whose financial have the financial means to make the third party situation has been taken into account when your payments (including any future increases) for the financial assessment was carried out by us. whole time you will live at the care home.

The general rule is that you cannot use your own If you are already a resident in a care home, and no money to fund a third party payment except in third party agreement was required at the time you certain specific circumstances. These are: became a resident, the home may seek to introduce a third party payment at a later date. Also, if a • when you are eligible for the twelve week change to your arrangements is made at your property disregard (see page 46); or request or with your agreement, for example you • where we have agreed to a deferred payment move to a superior room, then an additional third

Visit www.carechoices.co.uk for further assistance with your search for care 47 party payment can become due. council about your options.

A third party payment can only be increased once If you are already living in a care home, plan ahead in any financial year. You should receive at least one and find out what help you can get from the month’s notice that the third party payment is to council if your savings fall below the £23,250 limit, increase. explained on page 45.

Care fees can increase It is usual for the fees charged by providers to increase each year. If you are not paying your own fees, the amount that Adult Social Care can contribute may not increase at the same rate as the home fees increase. If this happens, speak to the

Financial care planning

Depending on your circumstances you may not suitability of any product they recommend. qualify for funding from the council. Even if you do, the amount you receive may not be enough to The Society of Later Life Advisers can help you to completely cover your care costs. If this happens find an adviser in your area who is qualified to offer you will need to think about how you are going to independent advice and who specialises in financing pay towards your care costs or even pay for it all long-term care and equity release. yourself. Financial advice is fundamental to enable you to make well-informed choices about how to For further information, go to pay for care and to help you understand how your www.societyoflaterlifeadvisers.co.uk or resources can be used flexibly to fund a wide range telephone 0333 202 0454. of care options.

There are some regulated financial advisers who specialise in care funding advice, often referred to as specialist care-fee advisers.

Specialist care-fee advisers can help you to consider the options available when it comes to funding your long-term care. They are regulated by the Financial Conduct Authority (FCA) and they may be accredited members of the Society of Later Life Advisers (SOLLA). They must stick to a code of conduct and ethics and take responsibility for the

NHS continuing healthcare

NHS continuing healthcare is provided solely by the and pays the full fees for your accommodation as NHS for eligible people who have extensive well as all your care. and primary healthcare needs. This is free of charge, wherever it is delivered and can be provided in any You can ask for an assessment by health and social setting. In your own home, the NHS funds all care care professionals who will visit you to identify and required to meet your assessed needs. In a care prioritise your needs. The assessment will be used home, the NHS makes a contract with the home to decide if you are eligible for NHS continuing

48 Search for care at www.carechoices.co.uk to find support in your area healthcare, what services may be provided and change to meet them. where, and who funds them. Contact the Dorset Clinical Commissioning Group If your needs change, regular reviews will be carried (CCG) for more information (see page 53 for out and your care and/or funding arrangements may contact details of the relevant office for your area).

Personal Budgets, Direct Payments and Individual Service Funds

A Personal Budget is the amount of money a council where you choose a provider (not the council) to look allocates to an individual to meet their care and after your Personal Budget. The provider uses your support needs. If you have been assessed as eligible Personal Budget to arrange services and support to receive support from your local council, you will for you. You can buy services and support from your be advised of your Personal Budget amount. chosen providers. With an ISF, you get choice and control over your support without having to manage Direct Payments are one of the ways that you can the money yourself. choose to receive your Personal Budget if you are eligible. This means having money paid into a specific Some people use their money to buy care or Direct Payments bank account (that you will need to support from agencies or organisations, to help with set up) or into a holding account arranged by Adult everyday tasks, such as washing or getting dressed. Social Care services. You can then use this money to Other people might employ a personal assistant. purchase your own care, rather than us arranging it for you. Alternatively, your outcomes may be focused around other areas of life, for example leisure and social Direct Payments give you choice and control over activities, and in this case, you may wish to purchase your care and you can use your Personal Budget to day care or recreational pursuits. buy services directly from your chosen provider; you cannot use it to buy healthcare or long-term For more information, visit residential care. www.mylifemycare.com/personal-budgets or speak to your social worker or care manager. You can also receive an Individual Service Fund (ISF) Have your say

Inspecting and regulating care services Health and social The report looks at how well the service meets care services must be the CQC’s five key questions: Is the service safe? registered to show that Effective? Caring? Responsive to people’s needs? they meet a set of standards. Well-led?

The Care Quality Commission (CQC) is the Each care home and home care agency will get independent regulator of health and social care in an overall rating of outstanding, good, requires England. It registers care providers and inspects and improvement or inadequate. It will also get ratings rates services. When things go wrong, the CQC can for each key question. The ratings mean you can also take action to protect people who use services. easily see where a service is performing well, and where it needs to improve. After an inspection of a care home or home care agency, the CQC publishes a report of what it found. It’s always a good idea to check inspection reports

Visit www.carechoices.co.uk for further assistance with your search for care 49 and ratings when choosing a care service. You can look out for when it does. If you want to share your find reports and ratings on the CQC’s website experience of care, visit www.cqc.org.uk/share (www.cqc.org.uk ). Care providers must also display their latest rating at their premises and on their Tel: 03000 616161 website. Email: [email protected] Web: www.cqc.org.uk You can also tell the CQC about your experiences Write to: The Care Quality Commission, Citygate, of care – good or bad. It can use your information Gallowgate, Newcastle upon Tyne NE1 4PA to see where it should inspect next, and what to

Advocacy Advocacy is a way for people to tell others what • explore choices and options; and they want when they might not be, or feel, able to • defend and promote your rights and do so on their own. responsibilities.

An advocate gets to know your views and wishes They speak for you without judging you or giving you and gives you support to tell others what these are. their views and opinions.

Family and friends or health and social care staff can Advocacy support services can be found at help you speak up. But it may be difficult if you have www.mylifemycare.com/directory or by different ideas about what you want. contacting your local Adult Social Care department (details can be found on page 55). If you are seeking An independent advocate helps you to: help from Adult Social Care and you appear to need • express your views and concerns; the support of an advocate, your council has a duty • access information and services; to provide you with one throughout the process.

Comments, compliments and complaints All organisations need to know how they are you. If you are concerned about the care that you, performing. They are happy to receive your a friend or a relative is receiving, it makes sense to feedback on their service, whether it is a speak to the manager before you take any further compliment or complaint. Feel free to tell them action. The problem may be resolved quite easily what you think, and your comments can be used once they are made aware of it. constructively to improve the service. However, if you need to make a formal complaint, If you do need to make a complaint, you should feel you should initially contact the registered owners able to complain about any aspect of your care that of the service. They have a duty to respond to any affects your happiness or comfort. This could be complaints made. about the way you are treated by a staff member or the quality of the food you are served. You can also make comments and suggestions about possible improvements to your surroundings and the services provided.

Making a complaint should not be difficult for you. Providers are required under essential standards of quality and safety to have a simple and easy to use complaints procedure that they will be happy to give

50 Search for care at www.carechoices.co.uk to find support in your area If Adult Social Care has arranged and funded your The Complaints and Improvement Officer care, another option is to complain to your social Commissioning and Improvement – People worker/care manager or the complaints manager in Services, Bournemouth, Christchurch and Poole your local council: Council, Civic Centre, Poole BH15 2RT Tel: 01202 261159 The Adults Complaints Manager Email: Bournemouth, Christchurch and Poole Council, [email protected] FREEPOST RTKS-LEBR-YTAR, BLC, Town Hall, The Complaints Manager Bournemouth BH2 6DY Dorset Council, County Hall, Colliton Park, Tel: 01202 458953 Dorchester DT1 1XJ • Tel: 01305 221061 Email: [email protected] Email: [email protected]

Healthwatch Dorset

Healthwatch Dorset is the county’s independent information they need about health and care in their health and social care champion. It exists to ensure area. that people are at the heart of care. Dedicated teams of staff and volunteers listen to what people Contact Healthwatch Dorset on 0300 111 0102 like about local health and care services, and what or email your local Healthwatch can be improved. These views are then shared with [email protected] the decision-making organisations, so together a real difference can be made. Further developments regarding Healthwatch Dorset can be found at www.healthwatchdorset.co.uk Healthwatch Dorset can also help people find the Useful contacts

Dorset Care Homes Association (DCHA) Dorset Care Homes Bournemouth, Dorset and Poole to support Association is a dynamic providers and to run organise meetings and events association dedicated in the locality. to achieving positive outcomes for care homes Membership benefits include: and care homes with • free attendance at DCHA meetings; nursing in the Bournemouth, Christchurch, Poole and Dorset areas. DCHA was inaugurated in August • free attendance at DCHA training events; 2012 and, by becoming a member, providers have • the ability to promote your home through the the opportunity to join like-minded organisations, DCHA website; who are committed to providing the best care • reduced fees to local conferences; possible, whilst ensuring business efficiency. Membership gives providers direct access to a • opportunity to become involved in our joint wealth of information on numerous relevant topics, mentoring programme; and and to join a wider voice able to influence the • networking with fellow professionals. decisions of commissioners, amongst others. Our Association members strive to meet the highest DCHA work closely with Partners in Care in standards and quality ratings with the Care Quality

Visit www.carechoices.co.uk for further assistance with your search for care 51 Commission (CQC), our industry regulator. Individual homes’ CQC reports are visible online at the CQC website, www.cqc.org.uk

Please visit our website www.dorsetcare.co.uk to find out more.

The Registered Nursing Homes Association Good nursing homes continue working with the client, the relatives, and under to provide a safe, comfortable, professional medical direction. caring environment for anyone requiring nursing – whether The most important consideration from your long-term or for short-stay perspective is that the nursing home provides a respite, convalescence, or holistic approach to care – all aspects of health rehabilitation. are taken into consideration and the use of NHS or GP resources ensures prompt action. If you are The nursing home of today is a far cry from the frail or elderly, detecting health problems, and outdated perception of latter years. Today’s nursing responding early, stops you suffering unnecessary home combines an ambience of the client’s personal pain or discomfort and prevents avoidable traumatic home, with quality furnishings and surroundings, admission to hospital. together with a warm caring atmosphere backed up by qualified, professional nursing staff. A total The Registered Nursing Homes Association package of care is provided, designed exclusively for Derek Whittaker House, 50 Tunnel Lane, Kings the individual, which encompasses social, medical Norton, Birmingham B30 3JN and welfare needs. Tel: 0121 451 1088 Email: [email protected] It may be that you are making the choice, or more Web: www.rnha.co.uk likely nowadays, a family member or close friend is looking on your behalf.

There is one level of comfort that can go a long way to removing some of the concerns of placement – choosing a ‘Blue Cross’ home.

What should you expect from a quality ‘Blue Cross’ home?

• 24 hour nursing services provided by a team led by a qualified nurse.

• Accommodation furnished and equipped to provide comfortable ‘homely’ surroundings. Most homes have lifts, lounges, dining rooms and gardens/conservatories. • General welfare, social and occupational therapy activities designed to enhance the client’s quality of life.

• Compassionate, palliative, and End of Life care

52 Search for care at www.carechoices.co.uk to find support in your area Other useful contacts Age UK Citizens Advice Independent charitable organisation dedicated to Helps people resolve legal, money and other promoting the wellbeing of all older people. problems by providing free, independent and confidential advice. Age UK Bournemouth 700 Wimborne Road, Winton, Bournemouth, Bournemouth, Poole and Christchurch areas Dorset BH9 2EG Tel: 0344 411 1444 Tel: 01202 523300 Dorset area Age UK Dorchester Tel: 0344 245 1291 Rowan Cottage, 4 Prince of Wales Road, Dorchester, Dorset DT1 1PW Disabled Living Foundation (DLF) Tel: 01305 269444 DLF is a national charity providing impartial advice, information and training on independent living. Alzheimer’s Society Helpline: 0300 999 0004 Leading the fight against dementia. Email: [email protected] • Web: www.dlf.org.uk National Dementia Helpline: 0300 222 1122 Email: [email protected] My Family, Our Needs The lifestyle site for families, carers and practitioners Care Choices supporting children and young adults with additional Publisher of Care Services Directories around the needs. • Web: www.myfamilyourneeds.co.uk country that also offers a helpful website for care seekers. • Web: www.carechoices.co.uk My life my care See page 4 for further details. Care Quality Commission Web: www.mylifemycare.com The independent regulator of health and adult care in England. NHS Dorset Clinical Commissioning Group The Care Quality Commission, Citygate, Gallowgate, A membership group of 89 GP practises in Dorset, Newcastle upon Tyne NE1 4PA designed to organise, enhance and purchase health Tel: 03000 616161 services for the benefit of local people. Contact form: Email: [email protected] www.cqc.org.uk/contact-us/general-enquiries/ contact-us-using-our-online-form Dorchester Web: www.cqc.org.uk Vespasian House, Barrack Road, Dorchester DT1 1TG Tel: 01305 368900

Poole Canford House, Discovery Court Business Centre, 551-553 Wallisdown Road, Poole BH12 5AG Tel: 01202 541400

PramaLIFE Provides a number of services previously organised by Age Concern Poole, designed for older people living locally. Moran House, 1 Holes Bay Park, Sterte Avenue West, Poole BH15 2AA Tel: 01202 207300 • Web: www.pramacare.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 53 Tell us what you think

What have you found useful?

What could we do better?

Share your feedback Take our five minute survey www.carechoices.co.uk/reader-survey Adult Social Care departments BCP Council Email: [email protected] Bournemouth Care Direct Web: www.mylifemycare.com Customer Services Centre, St Stephen’s Road, Information factsheets: Bournemouth BH2 6EB www.poole.gov.uk/adultsocialcarefactsheets Tel: 01202 454979 Email: [email protected] Dorset Council Web: www.mylifemycare.com County Hall, Colliton Park, Dorchester, Dorset DT1 1XJ Poole Adult Social Care Help Desk Tel: 01305 221016 Civic Centre Annexe, Poole BH15 2RU Email: [email protected] Tel: 01202 633902 Web: www.dorsetcouncil.gov.uk

Complaints advice Adult Social Care NHS Dorset Clinical Commissioning Group BCP Council Complaints Department Tel: 01202 458953 (Bournemouth and Christchurch) Tel: 01305 368926 Tel: 01202 261159 (Poole) Email: [email protected] See page 50 for more on complaints advice. Dorset Council • Tel: 01305 221061

Independent Living Centres Mi-Life: Greenwood Independent Living Centre The Blandford Mi-Life Centre Maiden Castle Road, Millennium House, Sunrise Business Park, Higher Dorchester DT1 2ER Shaftesbury Road, Blandford DT11 8ST Tel: 0333 003 0010 Tel: 0333 777 3693 Email: Email: [email protected] [email protected]

Sight and Hearing Centres Bournemouth Blind Society appointment only) Sight and Hearing Resource Centre, 5 Victoria Park Tel: 0333 003 0010 Road, Moordown BH9 2RB • Tel: 01202 546644 Dorset Blind Association Dorchester Sight and Sound Centre Equipment and Advice Centre, 17 Bournemouth Mi-Life: Greenwood Independent Living Centre, Road, Lower Parkstone BH14 0EF Maiden Castle Road, Dorchester DT1 2ER (Visit by Tel: 01202 712865

Volunteering Services Bournemouth Volunteer Centre Web: www.poolevolunteercentre.org.uk Tel: 01202 466130 Web: www.bournemouthcvs.org.uk Volunteer Centre Dorset Tel: 01305 269214 Poole Volunteer Centre • Tel: 01202 682046 Web: www.volunteeringdorset.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 55 High quality, affordable care

V E I I E N L

E E

G R

O A O D C

Residential * Nursing * Dementia * Respite

Our first care home, Agincourt, was opened in 1986 In every Agincare Care Home we strive to provide a in Weymouth Dorset. Since then our service has warm, friendly and stimulating environment for all; grown with the Agincare brand becoming known communities that offer activity, independence and, nationally for a range of comprehensive high quality most importantly, the choice to live your life the way care services, that include home care, live-in care, you really want to. Central to everything we do is to extra care and, of course, residential and nursing treat people as individuals, which we call person- care. centred care.

Bournemouth Dorchester cont’d Wimborne Blenheim Care Home Maumbury Care Home Waterloo Care Home [email protected] [email protected] [email protected] Tel: 01202 557090 Tel: 01305 262192 Tel: 01202 824807 Christchurch Poole Weymouth Naseby Care Home Agincourt Care Home [email protected] Chalgrove Care & Nursing Home [email protected] [email protected] Tel: 01202 471096 Tel: 01202 767493 Tel: 01305 777999 Dorchester Swanage Crecy Care Home Badbury Care Home [email protected] [email protected] Gainsborough Care Home [email protected] Tel: 01305 769911 Tel: 01305 265365 Tel: 01929 422500 Trafalgar Care Home [email protected] Tel: 01305 777567 www.agincare-homes.com

dorset-full-page.indd 1 17/04/2019 14:29 Care home and care home with nursing listings

Bournemouth care homes Acorn Lodge – Bournemouth Beechwood House Rest Home 12 Grand Avenue, Southbourne, 3 Beechey Road, Bournemouth BH8 8LJ Bournemouth BH6 3SY Tel: 01202 551305 OP Tel: 01202 426085 LDA Blenheim Care Home Acorn Luxury Care Ltd 17 Dunbar Road, Talbot Woods, 76 Wimborne Road, Bournemouth BH3 7AS Bournemouth BH3 7AZ Advert page 56 Tel: 01202 515713 OP D MH Tel: 01202 557090 OP D Adam’s Court Residential Care Home Blue Roof Bungalow Care Home 7 Talbot Avenue, Talbot Woods, Mill Road North, Throop, Bournemouth BH3 7HP Bournemouth BH8 0DW Tel: 01202 529855 OP D Tel: 01202 529508 LDA Alexandra Centre for Physical Branksome Heights Advert outside back cover Disability & Sensory Impairment 44 Branksome Wood Road, 23 Howard Road, Queens Park, Bournemouth BH4 9LA Bournemouth BH8 9EA Tel: 01202 769429 OP D MH Tel: 01202 528420 PD SI YA Cambian Asperger Syndrome Services Ltd Apple House 18 Kings Park Road, Boscombe, 186 Seafield Road, Bournemouth BH6 5LJ Bournemouth BH7 7AE Tel: 01202 485597 LDA Tel: 01202 729911 LDA 30 Milton Road, Charminster, April Court – Tricuro Bournemouth BH8 8LP 186 Poole Lane, Kinson, Tel: 01202 554212 LDA Bournemouth BH11 9DS 14 Southwood Avenue, Southbourne, Tel: 01202 576110 OP D PD LDA MH SI YA Bournemouth BH6 3QA Tel: 01202 436140 Ashwood LDA YA 12 Dudley Road, Northbourne, Castle Dene Bournemouth BH10 6BS Throop Road, Bournemouth BH8 0DB Tel: 01202 770242 LDA Tel: 01202 397929 Advert page 5 OP D PD SI YA Aucklands Care Chalfont Care Home 2 Ken Road, Southbourne, Bournemouth BH6 3ET 6 Southern Road, Bournemouth BH6 3SR Tel: 01202 427166 OP D LDA MH SI YA Tel: 01202 420957 OP D Beaufort View Cherry Tree Lodge 1 Beaufort Road, Southbourne, 100 Wick Lane, Southbourne, Bournemouth BH6 5AJ Bournemouth BH6 4LB Tel: 01202 418877 PD LDA SI YA Tel: 01202 429326 OP

Visit www.carechoices.co.uk for further assistance with your search for care 57 A Residential Care Home in prestigious Talbot Woods with a reputation for the highest standards of care.

• Luxurious en-suite rooms • Lovely conservatory and level south-facing gardens • Delicious home-cooked food using seasonal ingredients • Full range of activities and outings • Relatives and friends always welcome

More than just care, a very personal service.

2 Berkeley Road, Talbot Woods, Bournemouth BH3 7JJ Email: [email protected]

Tel: 01202 526 925

For more information and latest news visit our website at www.evergreenscarehome.co.uk Bournemouth care homes continued Advertisers are highlighted

Clarendon House Fair Haven 36 Crabton Close Road, Boscombe, 23 Knyveton Road, Bournemouth BH1 3QQ Bournemouth BH5 1HN Tel: 01202 553503 OP D PD Tel: 01202 396933 OP D PD LDA MH YA Fairways Residential Care Home Clifton House 2 Owls Road, Bournemouth BH5 1AA 1 Grantley Road, Boscombe, Bournemouth BH5 1HW Tel: 01202 395435 D OP Tel: 01202 393385 MH Glamis Avenue Clifton Lodge – Southbourne 9 Glamis Avenue, Bournemouth BH10 6DW 16-18 Clifton Road, Bournemouth BH6 3PA Tel: 01202 575100 OP PD MH SI YA Tel: 01202 428598 OP Glenhurst Manor Coastal Lodge – Tricuro 44a West Cliff Road, 26 Knyveton Road, Bournemouth BH4 8BB Bournemouth BH1 3QR Tel: 01202 761175 OP Tel: 01202 451540 OP D PD MH SI YA AD Hannah Levy House Trust Colindale Care Home 15 Poole Road, Bournemouth BH2 5QR 1 Richmond Park Avenue, Bournemouth BH8 9DL Tel: 01202 765361 OP YA Tel: 01202 514733 OP D MH YA Helene Lodge Coniston Lodge 115 Talbot Road, Winton, 43 Beaufort Road, Southbourne, Bournemouth BH9 2JE Bournemouth BH6 5AS Tel: 01202 948785 A Residential Care Home in prestigious Talbot Woods OP LDA YA Tel: 01202 421492 OP D with a reputation for the highest standards of care. Highview Residential Home Crescent Care Home With Nursing, The 42-44 Foxholes Road, Southbourne, 27-29 Meyrick Park Crescent, Bournemouth BH6 3AT • Luxurious en-suite rooms Bournemouth BH3 7AG Tel: 01202 428799 OP D MH • Lovely conservatory and level south-facing gardens Tel: 01202 553660 OP PD YA • Delicious home-cooked food using seasonal ingredients Ivy Lodge • Full range of activities and outings Dalvey House 212a Howeth Road, Ensbury Park, 35 Belle Vue Road, Southbourne, Bournemouth BH10 5NZ • Relatives and friends always welcome Bournemouth BH6 3DD Tel: 01202 593593 LDA Tel: 01202 423050 OP More than just care, a very personal service. James Burns House Eilat – Care Home Physical Disabilities 106 Lowther Road, Bournemouth BH8 8NS Greenways Avenue, Bournemouth BH8 0AS 2 Berkeley Road, Talbot Woods, Tel: 01214 576860 PD MH YA Tel: 01202 523182 OP PD YA Bournemouth BH3 7JJ Elms, The Kings House Email: [email protected] 28 Elmsway, Southbourne, Bournemouth BH6 3HU 1 Earle Road, Westbourne, Tel: 01202 431886 LDA Bournemouth BH4 8JQ Tel: 01202 764455 MH Tel: 01202 526 925 Evergreens, The 2 Berkeley Road, Talbot Woods, Knyveton Hall Rest Home Bournemouth BH3 7JJ Advert page 58 34 Knyveton Road, Bournemouth BH1 3QR Tel: 01202 526925 OP YA Tel: 01202 557671 OP

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism For more information and latest news visit our website at User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs www.evergreenscarehome.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 59 Bournemouth care homes continued

Liam House Meyrick Cottage 13 Spencer Road, Bournemouth BH1 3TE 1a Meyrick Park Crescent, Bournemouth BH3 7AG Tel: 01202 294148 OP LDA YA Tel: 01202 253406 PD LDA MH YA Linkfield Court (Bournemouth) Ltd Meyrick Lodge 19 Knyveton Road, East Cliff, Bournemouth BH1 3QG 3 Meyrick Park Crescent, Bournemouth BH3 7AG Tel: 01202 558301 OP D PD YA Tel: 01202 911718 LDA SI Livability Marion House Milton Grange 40 The Avenue, Bournemouth BH9 2UW 9 Milton Road, Charminster, Bournemouth BH8 8LP Tel: 0207 452 2000 OP LDA YA Tel: 01202 554351 D Livability Talbot Manor Nightingale 57 Talbot Manor, Bournemouth BH3 7HT 46-48 Stourcliffe Avenue, Bournemouth BH6 3PX Tel: 01202 512918 PD LDA YA Tel: 01202 419537 LDA YA Lowther Road Nightingales Residential Home 35 Lowther Road, Charminster, 24 Foxholes Road, Southbourne, Bournemouth BH8 8NG Bournemouth BH6 3AT Tel: 01202 391610 LDA YA Tel: 01202 429515 OP D MH Lyndale Piers, The 2 Alumdale Road, Westbourne, 166 Columbia Road, Ensbury Park, Bournemouth BH4 8HX Bournemouth BH10 4DT Tel: 01202 764425 MH Tel: 01202 520937 PD LDA YA

With over 30 years of experience, Tel: 01202 511179 at Richmondwood we take Day care Email: [email protected] excellent care of the older retired from £45 Web: www.richmondwood.co.uk Quality Care in Quality Surroundings lady or gentleman looking for a life of active retirement without the burdens of running their own home. We have fostered a family atmosphere within the home and to ensure peace of mind, 24 hour care is on hand from an experienced Manager and a team of highly trained and motivated staff.

60 Search for care at www.carechoices.co.uk to find support in your area Bournemouth care homes continued Advertisers are highlighted

Pines Residential Care Home, The Seacliff Care Home 39 Portchester Road, Charminster, 9 Percy Road, Boscombe, Bournemouth BH5 1JF Bournemouth BH8 8JU Tel: 01202 396100 OP D Tel: 01202 555048 D LDA St Anne’s Court Portelet Cottage 16a St Anthonys Road, Bournemouth BH2 6PD 32 Milton Road, Bournemouth BH8 8LP Tel: 01202 551208 OP Tel: 01202 556873 OP D St Bridget’s Residential Home Portelet House Care Home 42 Stirling Road, Bournemouth BH3 7JH 22 Grand Avenue, Southbourne, Tel: 01202 515969 OP PD SI Bournemouth BH6 3SY St Bridgets Care Centre Tel: 01202 422005 OP D MH 14 East Avenue, Talbot Woods, Portelet Lodge Care Home Bournemouth BH3 7BY 42 Westby Road, Boscombe, Bournemouth BH5 1HD Tel: 01202 291347 OP PD SI Tel: 01202 398982 OP D MH Stratfield Lodge Residential Home Portelet Manor Rest Home 65 Wellington Road, 23/25 Florence Road, Boscombe, Bournemouth BH8 8JL Bournemouth BH5 1HJ Tel: 01202 553596 OP D PD LDA MH SI YA Tel: 01202 307094 OP D MH Summerhayes Residential Home Primrose Lodge Southborne 1700 Wimborne Road, Bearcross, 42 St Catherine’s Road, Southbourne, Bournemouth BH11 9AN Bournemouth BH6 4AD Tel: 01202 574330 OP Tel: 01202 429514 Advert page 60 OP Sunrise of Southbourne Redcroft 42 Belle Vue Road, Southbourne, 255 Belle Vue Road, Southbourne, Bournemouth BH6 3DS Bournemouth BH6 3BD Tel: 01202 437600 OP D Tel: 01202 485597 LDA Talbot View Retired Nurses National Home 66 Ensbury Avenue, Ensbury Park, Riverside Avenue, Bournemouth BH7 7EE Bournemouth BH10 4HG Tel: 01202 396418 OP YA Tel: 01202 537571 Advert page 5 OP D PD SI YA Richmondwood Residential Care Home Talbot Woods Lodge 19 Richmond Park Avenue, Queens Park, 64 Wimborne Road, Bournemouth BH3 7AR Bournemouth BH8 9DL Tel: 01202 293390 PD LDA SI Tel: 01202 511179 Advert page 60 OP Templeman House Riverview Care Home Leedam Road, Bournemouth BH10 6HP Throop Road, Bournemouth BH8 0DG Tel: 01202 537812 Advert page 5 OP D PD SI YA Tel: 01202 516411 LDA YA Ventana Homes Ltd Seabourne House Care Home 33 Florence Road, Boscombe, 1 Clifton Road, Southbourne, Bournemouth BH6 3NZ Bournemouth BH5 1HJ Tel: 01202 428132 Advert page 42 OP D Tel: 01202 390209 PD LDA

Visit www.carechoices.co.uk for further assistance with your search for care 61 utstanng care n a renl omel enronment

Farway Grange is a residential nursing care home situated in the green and leafy ueens ark area of ournemouth, set within its own eautiful gardens with a large tranuil oi pond and activities chalet. Occupying a former mansion house, residents eperience dignified living in a homely environment, with our friendly staff attending to care and activities ased on individually formulated, person centred care plans he rooms are clean, right and eceptionally well presented to offer a high level of comfort and value.

isit Farway Grange to discover why our residents really feel at home 01202 511 arwagrange.com manager@arwagrange.com

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A home from home

RMBI Home Zetland Court in Bournemouth offers residential care, nursing and dementia support.

“I feel safe and well looked after. Even though I have many friends who visit me, I feel part of one big happy family with all the kind staff,” says resident June Inskip, 89, who has been living at the Home since April 2018.

Born in Bishopsgate, London, June has spent most of her young life growing up there but later moved with her mother to Bournemouth. During this period, June has worked in accounts and as a hotel receptionist but changed her career when she was approached to do hair modelling. At the age of 18, she started modelling in London and Paris and continued doing this for 10 years.

June married her first husband Roy in 1952 but parted ways later and remained as friends. She then met George and got married in the mid 70’s, and together they enjoyed dancing and driving older people for outings in Dorset.

Today, June enjoys participating in the activities at the Home especially listening to the guest pianist or singer. She also enjoys talking with the Zetland Court 100% other residents and staff. 128 Alumhurst Road, Bournemouth, BH4 8HU of residents say they T: 01202 769169 are satisfied with the For more info or to visit the Home, call Home Manager Cindy Alland E: [email protected] overall standard of the care home. on 01202 769169.n facebook.com/thermbi twitter.com/thermbi Your Care Rating Survey 2017/18 based on 32 responses. Caring is our way of life Registered Charity No. 1163245 | Company No. 1293566 RMBI Care Co. is part of the Masonic Charitable Foundation. Visit www.mcf.org.uk www.rmbi.org.uk

62 Search for care at www.carechoices.co.uk to find support in your area Bournemouth care homes continued Advertisers are highlighted

Verona Avenue Willowbeech Ltd 45 Verona Avenue, Bournemouth BH6 3JW – 33 Ophir Road Tel: 01202 396933 PD LDA SI YA Bournemouth BH8 8LT Tel: 01202 200910 LDA YA Wallfield – Tricuro 29 Castlemain Avenue, Southbourne, Windsor Court Care Home Bournemouth BH6 5EJ 34 Bodorgan Road, Tel: 01202 428048 OP LDA YA Bournemouth BH2 6NJ Tel: 01202 554637 Advert page 64 OP D PD White Lodge & St Helens 15-17 Boscombe Spa Road, Winton Lodge Bournemouth BH5 1AR 6 Ascham Road, Bournemouth BH8 8LY Tel: 01202 395822 OP D PD MH SI Tel: 0203 195 3567 LDA YA

Bournemouth care homes with nursing

Avon Cliff Meyrick Rise 50-52 Christchurch Road, Bournemouth BH1 3PE 11-13 Branksome Wood Road, Bournemouth BH2 6BT Tel: 01202 789998 OP Tel: 01202 318567 OP Bracken Lodge Care Home Muscliff Nursing Home 5 Bracken Road, Southbourne, 5 Tolpuddle Gardens, Bournemouth BH9 3RE Bournemouth BH6 3TB Tel: 01202 516999 OP D PD SI YA Tel: 01202 428777 OP D PD SI Norlington Nursing Home Crescent Care Home With Nursing, The 19 Stourwood Avenue, Bournemouth BH6 3PW 27-29 Meyrick Park Crescent, Tel: 01202 422064 OP Bournemouth BH3 7AG Queensmount Care Home Tel: 01202 553660 OP PD YA 18 Queens Park West Drive, Bournemouth BH8 9DA Drumconner Care Home Tel: 01202 031675 Advert page 70 OP YA 20 Poole Road, Westbourne, Bournemouth BH4 9DR Shelley Park Tel: 01202 761420 Advert page 40 OP PD 32 Florence Road, Boscombe, Bournemouth BH5 1HQ Farway Grange Care Home (Nursing) Tel: 01202 396933 PD YA 31-33 Howard Road, Queens Park, St Anne’s Nursing Home Bournemouth BH8 9EA Advert page 62 21-23 Wayside Road, Southbourne, Tel: 01202 511399 OP PD YA Bournemouth BH6 3ES Tel: 01202 425642 Great Oaks OP D PD Poole Lane, Sunrise of Westbourne Bournemouth BH11 9DP Advert inside back cover 16-18 Poole Road, Westbourne BH4 9DR Tel: 01202 476960 OP D YA Tel: 01202 760966 OP D Kelso Nursing Home Wickmeads 10 Clifton Road, Southbourne, Bournemouth BH6 3PA Wickmeads Road, Bournemouth BH6 4LG Tel: 01202 432655 OP PD YA Tel: 01202 436490 Advert page 5 OP D PD SI

Visit www.carechoices.co.uk for further assistance with your search for care 63 What makes our homes special?

• All our rooms come with an en- suite bathroom and shower • Specially adapted bath facilities • Passenger lift • Two lounges Chestnut Court New Milton Windsor Court Bournemouth • Separate dining room serving Residential Care for Older People Newly Refurbished Residential Care Home home-cooked food 9 Copse Road, New Milton 34 Bodorgan Road, Bournemouth • Internet facilities BH25 6ES BH2 6NJ • Hairdressing salon • Emergency call system in each 01425 620000 01202 554637 room and communal areas www.chestnutcourtcarehome.co.uk www.windsorcourtcare.org.uk [email protected] [email protected] • Secure landscaped gardens

We believe our clients deserve a quality lifestyle that respects their dignity and independence providing assurance and peace of mind to their loved ones. Our family owned homes are warm and welcoming; offering a professional, caring and compassionate approach in a safe environment, specialising in the care of the elderly and those with dementia or Alzheimer’s.

The experienced home manager and skilled professional team deliver consistently high quality care. Each home is designed to give residents a place to live where they can enjoy a quality of life similar to living in a family home with an open door policy for visits from relatives and friends.

Beritaz Care CBareeritaz You Can C Trareust

*CQC rating applies to Chestnut Court

Nursing Home Care Home

Avondene Silverways

171 Stanpit, Christchurch, Dorset BH23 3LY. Silver Way, Highcliffe, Christchurch, Telephone: 01202 483991 Dorset BH23 4LJ. Telephone: 01425 272919 Care homes owned by Christchurch Housing Society, a Charitable organisation providing care for older people since 1946

• Offering highest standards of comfort, care and security • No set visiting hours and family involvement welcomed • Individual care is provided by well-trained and motivated staff • Varied activity programme • Short stay and respite care available by arrangement • Delicious menus and catering for special diets • Very attractive fee rates • Inspection visits welcomed at any time

64 Search for care at www.carechoices.co.uk to find support in your area Bournemouth care homes with nursing Advertisers are highlighted

Windsor Court Nursing Home Zetland Court 34 Bodorgan Road, Bournemouth BH2 6NJ 128 Alumhurst Road, Bournemouth BH4 8HU Tel: 01202 554637 Advert page 64 OP D Tel: 01202 769169 Advert page 62 OP D

Christchurch care homes Autism Wessex – Greenways Naseby Care Home 61 Greenways, Highcliffe, 8 Avenue Road, Christchurch BH23 2BY Christchurch BH23 5BB Tel: 01202 471096 Advert page 56 OP D Tel: 01425 275697 PD LDA SI Principle House Autism Wessex – Manor Road 95 Ringwood Road, Walkford, Christchurch BH23 5RA 6 Manor Road, Christchurch BH23 1LU Tel: 01425 277707 OP LDA YA Tel: 01202 483360 LDA YA Queensmead Avon Lee Lodge 1 Bronte Avenue, Christchurch, Preston Lane, Burton, Bournemouth BH23 2LX Christchurch BH23 7JU Tel: 01202 485176 Advert page 5 OP D PD SI YA Tel: 01202 476736 OP Reside at Stour Road Avondene Care Home 14 Stour Road, Christchurch BH23 1PS 171 Stanpit, Christchurch BH23 3LY Tel: 01202 481160 OP D Tel: 01202 483991 Advert page 64 OP Rivendell Brook House Residential Care Home 19 Lynton Crescent, St Catherine’s Hill, 213 Barrack Road, Christchurch BH23 2AX Christchurch BH23 2SD Tel: 01202 483960 OP Tel: 01202 476663 LDA YA Laurels, The Touchwood 195 Barrack Road, Christchurch BH23 2AR 13 Somerset Road, Christchurch BH23 2ED Tel: 01425 277707 OP D Tel: 01202 487575 OP LDA YA

Christchurch care homes with nursing Avon Reach Homefield Grange Farm Lane, Mudeford, Christchurch BH23 4AH Salisbury Road, Winkton, Christchurch BH23 7AR Tel: 01425 272666 OP YA Tel: 01202 238700 OP D Avon View – Tricuro Newtown House Loring Road, Christchurch BH23 2GZ Waterford Road, Highcliffe, Christchurch BH23 5JW Tel: 01202 485170 OP D PD MH SI YA Tel: 01425 272073 OP Fairmile Grange Silverways Nursing Home Royal Close, Christchurch BH23 2FR Silver Way, Highcliffe, Christchurch BH23 4LJ Tel: 01202 476960 Advert inside back cover OP D Tel: 01425 272919 Advert page 64 OP Highcliffe Nursing Home If you are considering a care home with nursing, 5 Stuart Road, Highcliffe, Christchurch BH23 5JS see the checklist on page 43. Tel: 01425 272093 Advert outside back cover OP D

Visit www.carechoices.co.uk for further assistance with your search for care 65 A country home in stunning grounds with state-of-the art facilities and a safe, warm & friendly environment

The moment you cruise up the long library enclosed by the impressive At Broadwindsor, we recognise that a drive to Broadwindsor House, you main staircase, and the friendly family atmosphere is very important know you have arrived somewhere chickens, there’s always lots to see to the wellbeing of our clients. Family special. The extensive grounds are and do at Broadwindsor House. members and friends are always alive with spring flowers; the terrace very welcome to join their relatives at is a perfect place for alfresco dining in It’s a safe, warm environment Broadwindsor House, whether it is for the summer and the opulent, high- where your family become part a special occasion such as a birthday ceilinged communal areas lead to well of our family. Broadwindsor’s or anniversary, Christmas lunch or just appointed, stylish and pristine private approach to care is as individual popping in for afternoon tea. rooms, some with en-suite wet rooms. as each of our clients. All staff are highly trained in providing truly Broadwindsor House has recently While the traditional vista of the person centred care, with assistance undergone extensive refurbishment 180-year-old country home exterior being given with daily living where and our beautifully appointed belies the modern layout, the real needed in accordance with carefully bedrooms and suites are of the hidden gem within is the calmness. tailored individual care plans. It is highest standards. Broadwindsor also important that when clients come to has large suites available for couples Impressive as the physical attributes Broadwindsor House they feel happy and can accommodate individual of Broadwindsor House are, it is the and relaxed in their new surroundings. room requests. people that make it what it is – a home your loved ones will love. With a full- To ensure this, carefully chosen staff time activities co-ordinator, live music will ensure that the wishes of each of once a week, an extensively stocked our clients are given priority.

For more information, why not visit us, look at our website at www.broadwindsorhouse.co.uk or call us on 01308 868353. Broadwindsor House, Broadwindsor, Dorset DT8 3PX West Dorset care homes Advertisers are highlighted

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For more information, why not visit us, look at our website at www.broadwindsorhouse.co.uk Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism or call us on 01308 868353. User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Broadwindsor House, Broadwindsor, Dorset DT8 3PX Visit www.carechoices.co.uk for further assistance with your search for care 67 Alexandra care

Danmor Lodge Care Home

awarded

SituatedSituated near near to the to thebeautiful beautiful Weymouth Weymouth coastline, Danmor Danmor Lodge Lodge features features 25 comfortable 25 comfortable rooms roomswith en-suite with en-suitefacilities, facilities,two lounges two and lounges a spacious and a spacious conservatory.conservatory. Two Two 8-person 8-person passenger passenger liftslifts give level level access access to toall allrooms. rooms. Residents Residents have accesshave accessto a range to aof range facilities of includingfacilities Hydrotherapyincluding Hydrotherapy baths, baths, massage,massage, aromatherapy aromatherapy and and re freflexology exology by by aa qualiqualifif eded practitioner, practitioner, keep keep fi t to f tmusic to music and complimentary and complimentary use of the use home’s of the mobility home’s scooter. mobility A full scooter. and A full and varied programme of events for residentsvaried programme ranges from ofday events trips to for visits residents to shows. ranges from day trips to visits to shows. There is a choice of care options including 24-hour care for long-term or respite requirements and day-care with free transport for the elderly at home. 14 Alexandra Road, ThereLodmoor is aHill, choice Weymouth of care DT4 options 7QH |including Tel: 01305 24-hour 775462 | care View for our lo websiteng-term at www.danmorlodge.com or respite requirements and day-care. 14 Alexandra Road, Lodmoor Hill, Weymouth DT4 7QH | Tel: 01305 775462 | View our website at www.danmorlodge.com Careford Lodge Fairfield House A is relaxing a beautiful atmosphere early Victorian with highMansion standards set on ofa care... tranquil hillside with outstanding views over Lyme Bay and the peaceful town of Lyme Regis. The lounge and conservatories have retained the original period features and provide homely, relaxed and peaceful ambience.

Fairfield House offers a safe, friendly and comfortable environment in which people enjoy a high standard of personalised care from qualified and professional staff. Three adjoining cottages also T: 01297 443 513 provide for those with more independent needs. E: [email protected] We are confident that once you have visited Fairfield Charmouth Road, Lyme Regis, House, you will feel reassured that we will meet Dorset DT7 3HH with your expectations and requirements. Careford Lodge is a purpose built Residential home set in 5 acres including a paddock to enable residents to enjoy the horses and the country views. The registered manager, Lorraine, has been with the home for over 10 years and has a team of loyal and trained staﬀ . All rooms are a generous size having a full en-suite and some with complete wet rooms. The gardens and general maintenance are kept to a high standard and a qualiﬁed chef runs the kitchen with innovative menus. Regular outings are arranged and daily activities organised. Enquiries to Lorraine at the below address or Sue and Robin Hasler on 01305 775462 who will be pleased to answer any questionsGOLDCREST you have. Specialist in Dementia Care Church Street, Merriott, Somerset, TA16 5PR | Tel: 01460RESIDENTIAL 75592 | View HOME our website at www.carefordlodge.com183 Dorchester Road, Weymouth, Dorset DT4 7LF

• Warm & homely, 24-hour caring service • All rooms en-suite • Bright, comfortable single rooms • The Close to sea Cyder and town centre Barn • Specialist care for Alzheimer’s and • Respite & day care also available other dementia related conditions • Rated GOOD by CQC in May 2018 Tel: 01305 830400 • Fax: 01305 781810 Email: [email protected] • Admin: 07702 011523 Montrose Residential Care Home Glencairn House Montrose is a large extended Edwardian residential Care Home A beautifully converted former Blacksmith’s workshop, cottage and barn, The Cyderhome, Barn islocated pleased in to the be centreable to ofoﬀ Dorchester.er 38 en-suite rooms with direct access a luxurious family-run retirement home into the landscape gardens and views across the orchard. The Cyder Barn oﬀ ers a relaxedAs a smaller and homely home environment we are able andto form provides excellent standards of care, activities, entertainment and homelocated cooked in food the heart for elderly of dorchester, clients looking for permanent care, long or short-term respite care or day care. West Pennard, Glastonbury, Somerset,opposite BA6 the 8NH beautiful | Tel: Borough 01458 834945 Gardens. | View ourcaring website relationshipsat www.thecyderbarn.com with residents and Contact us to receive a brochure. their families. There are no restrictions to 52 Telephone: 01305 268399 visiting hours, as we believe a familiar face Website: www.glencairncare.co.uk reassures confidence and security.

Glencairn House •16-17 Cornwall road • dorchester • dorset dt1 1rU 1116EdPages42-61.indd 52 01305 262274 www. montrosecarehome.com28/10/2016 11:20

68 Search for care at www.carechoices.co.uk to find support in your area West Dorset care homes continued Advertisers are highlighted

Grassington House Old Vicarage, The 50 Prince of Wales Road, Dorchester DT1 1PP Leigh, Sherborne DT9 6HL Tel: 01305 267968 OP D Tel: 01935 873033 OP PD SI YA Grove Lodge Park House Hyde Crook, Frampton, Dorchester DT2 9NW Martinstown, Dorchester DT2 9JN Tel: 01300 320098 OP D Tel: 01305 889420 OP D PD LDA SI Harbour House Primrose Lodge Weymouth George Street, West Bay, Bridport DT6 4EY 121-122 Dorchester Road, Weymouth DT4 7LG Tel: 01308 423277 OP Tel: 01305 786568 OP YA Hayes, The Prince of Wales Road, 5 – Tricuro Encombe, Dorchester DT1 1PW Culverhayes, Long Street, Sherborne DT9 3ED Tel: 01305 251935 OP PD LDA MH SI YA Tel: 01935 814043 OP D PD MH SI Rawleigh House Hyde Care Home, The The Avenue, Sherborne DT9 3AJ Walditch, Bridport DT6 4LB Tel: 01935 816630 OP PD LDA SI YA Tel: 01308 427694 OP YA Rodlands Care Home Ingleside Residential Care Home 4 Ullswater Crescent, Radipole, 648 Dorchester Road, Weymouth DT3 5LG Weymouth DT3 5HE Tel: 01305 812667 OP YA Tel: 01305 782736 OP Kingsley Court Shire House Care Home 28 Dorchester Road, Weymouth DT4 7JU Sidmouth Road, Lyme Regis DT7 3ES Tel: 01305 787811 Advert page 70 OP D YA Tel: 01297 442483 OP YA Lawns, The Sidney Gale House – Tricuro – Tricuro Fernhill Avenue, Weymouth DT4 7QU Flood Lane, Bridport DT6 3QG Tel: 01305 760881 OP D PD MH SI Tel: 01308 423782 OP D PD MH SI YA Legh House St Andrews Road 117 Rylands Lane, Weymouth DT4 9QB 193 St Andrews Road, Bridport DT6 3BT Tel: 01305 773663 OP Tel: 01308 425824 OP PD LDA SI Maiden Castle House Trafalgar Care Home 12-14 Gloucester Road, Dorchester DT1 2NJ 207 Dorchester Road, Weymouth DT4 7LF Tel: 01305 251661 Advert page 5 OP D PD SI Tel: 01305 777567 Advert page 56 OP D PD MH SI Maumbury Care Home Treetops Residential Care Home 10 Weymouth Avenue, Dorchester DT1 2EN Overton, Timber Hill, Lyme Regis DT7 3HQ Tel: 01305 262192 Advert page 56 OP D PD MH SI YA Tel: 01297 443821 OP D SI Montrose Wolfeton Manor 40 Prince of Wales Road, Dorchester DT1 1PW 16 East Hill, Charminster, Dorchester DT2 9QL Tel: 01305 262274 Advert page 68 OP D PD MH Tel: 01305 262340 OP

Visit www.carechoices.co.uk for further assistance with your search for care 69 For care homes. For Living

Your local Bupa care homes in Dorset, Poole and Bournemouth. If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short-term care options in Dorset, Poole and Bournemouth could be something for you to think about, whether you’ve got our insurance or not. Look in the listings for The Lindsay, Call us for advice or to arrange a visit The Links, The Mellowes and 0808 291 1288 Queensmount Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sunday and bank holidays. We may record or monitor our calls. Q117322 FEB19 CS 01087

“A quality approach to the care of our residents” Situated on the edge of the seaside village of Charmouth, set in landscaped grounds of one acre, a more pleasant location would be hard to find. Almost all purpose built with superb views, excellent facilities, qualified nursing staff and activities, single en-suite rooms, fresh home cooking with a warm friendly atmosphere.

Axminster Road, Charmouth, Bridport, Dorset DT6 6BS • Tel: Email: [email protected] • Web: www.bymead.co.uk Enquiries and visits welcome anytime Manager: Amy Blacklock • Proprietor: Miss S Blacklock RGN NDN

n ceore

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Friary Care tailor the services they offer to retired people in Weymouth/Dorset to meet all care needs. We have two residential homes, for full time living or respite care. 01305 787811 www.friarycare.co.uk All our staff are highly skilled and we never use agency staff, your individual care needs are our constant focus Kingsley Court and you will be able to join our regular entertainment 28 Dorchester Road, Weymouth, session, visit the theatre and go out to dinner during Dorset DT4 7JU the year, all of which is included in the care charge. Friary House 26 Carlton Road North, We invite you to come and meet us and all those who Weymouth, Dorset DT4 7PY have made their home with us.

70 Search for care at www.carechoices.co.uk to find support in your area West Dorset care homes with nursing Advertisers are highlighted

Abbey View Queen Charlotte, The Advert outside Fairfield, Bristol Road, Sherborne DT9 4HG 432 Chickerell Road, Chickerell, back cover Tel: 01935 813222 OP YA Weymouth DT3 4DQ Tel: 01305 773128 OP D MH YA Belle Rose Nursing Home Ltd 12 Prince of Wales Road, Riverside Nursing Home Dorchester DT1 1PW Riverside House, Westbury, Sherborne DT9 3QZ Tel: 01305 265787 OP LDA MH AD Tel: 01935 812046 OP Bymead House Signature House Axminster Road, Charmouth DT6 6BS 2 Maumbury Gardens, Dorchester DT1 1GR Tel: 01297 560620 Advert page 70 OP PD Tel: 01305 257248 OP D PD MH SI YA Casterbridge Manor Somerleigh Court Acreman Street, Cerne Abbas, Somerleigh Road, Dorchester DT1 1AQ Dorchester DT2 7AL Tel: 01305 259882 OP D Tel: 01300 341008 OP D PD MH SI St James’ Park Care Home Castle View Higher Street, Bradpole, Bridport DT6 3EU Bridport Road, Poundbury, Tel: 01308 421174 OP Dorchester DT1 2NH Steepleton Manor Care Home Tel: 01305 756476 OP YA Winterbourne Steepleton, Chestnut House Nursing Home Dorchester DT2 9LG Chestnut Road, Charlton Down, Tel: 01305 889316 Advert page 18 OP Dorchester DT2 9FN Waypoints (Upton) Tel: 01305 257254 OP D 1 Dorchester Road, Upton, Dorset BH16 5NJ Fairfield House Tel: 01202 620020 OP D MH YA 41 Putton Lane, Chickerell DT3 4AJ Weymouth – Weymouth Care Home Tel: 01305 779933 OP D PD MH SI YA 21 Glendinning Avenue, Weymouth DT4 7QF Gracewell of Weymouth Tel: 01305 784518 Advert page 18 OP D PD YA Cross Road, Weymouth DT4 9QX Whitway House Tel: 01305 233300 OP D PD SI YA Winterbourne Steepleton, Dorchester DT2 9LG Livability Spinal Injury Centre Tel: 01305 889455 OP LDA YA Holton Lee, East Holton, Holton Heath, Dorset BH16 6JN Tel: 01297 442322 OP D Lyme Regis Nursing Home 14 Pound Road, Lyme Regis DT7 3HX Tel: 01297 442322 OP D PD SI YA Pine Martin Grange Sandford Road, Sandford, Wareham, Dorset BH20 7AJ Tel: 01929 551144 OP D PD SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 71 St Denis Lodge Residential home We specialise in residential care for people living with memory and behavioural St Denis Lodge is a beautifully appointed problems that can be brought on by the various forms of dementia and neuro- house with an attractive garden and degenerative conditions. orangery. We would welcome an The home is designed and operated to provide safe, calm environment in which our opportunity to show you why it is one of residents feel at home. Carefully chosen signs, pictures, decor and objects provide clues the most highly regarded homes in the area. around the home which help to make sense to a person living with dementia enabling them to enjoy as much independence, mental and physical stimulation as possible. Contact us for more on 01747 854596 or visit www.stdenislodge.co.uk Tel: 01929 423778 Email: [email protected] St Denis Lodge, Salisbury Road, 6 Cecil Road, Swanage, Dorset BH19 1JJ Shaftesbury, Dorset SP7 8BS www.heathcotecarehome.co.uk

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72 Search for care at www.carechoices.co.uk to find support in your area North Dorset care homes Advertisers are highlighted

Castle Hill House Mulberry Court Bimport, Shaftesbury SP7 8AX Common Mead Lane, Gillingham SP8 4RE Tel: 01747 854699 OP D Tel: 01747 822241 OP PD LDA SI YA Castleman House Nazareth Lodge – Tricuro Penny Street, Sturminster Newton DT10 1DE Fairfield Bungalows, Blandford Forum DT11 7HS Tel: 01258 472511 Advert page 72 OP Tel: 01258 452315 OP PD MH SI Old Rectory, The Ivers High Street, Stalbridge, Sturminster Newton DT10 2LL Hains Lane, Marnhull DT10 1JU Tel: 01963 362624 OP D Tel: 01258 820164 OP D PD LDA MH YA Smallwood Larks Leas Wards Drove, Blandford St Mary, Milldown Road, Blandford Forum DT11 7DE Blandford Forum DT11 9LZ Tel: 01258 452777 Advert page 74 OP YA Tel: 01258 488451 LDA AD Malthouse Care Home, The Spetisbury Manor Bay Road, Gillingham SP8 4EW Spetisbury, Blandford Forum DT11 9EB Tel: 01747 822667 OP Tel: 01258 857378 OP YA Millbrook House Residential Care Home St Denis Lodge Residential Home Child Okeford, Blandford Forum DT11 8EY Salisbury Road, Shaftesbury SP7 8BS Tel: 01258 860330 OP Tel: 01747 854596 Advert page 72 OP

North Dorset care homes with nursing Blandford Grange Care Home Whitecliffe House Milldown Road, Blandford Forum DT11 7DE Whitecliffe Mill Street, Blandford Forum DT11 7BQ Tel: 01258 458214 OP D YA Tel: 01258 450011 OP YA Cedars Nursing Home, The Angel Lane, Shaftesbury SP7 8DF Tel: 01747 852860 OP D Mellowes Care Home, The Common Mead Lane, Gillingham SP8 4RE Tel: 01747 898034 Advert page 70 OP Newstone House Station Road, Sturminster Newton DT10 1BD Tel: 01258 474530 OP D St Martins Grange Fern Brook Lane, Shaftesbury Road, Gillingham SP8 4QD Tel: 01747 834020 Advert page 5 OP D YA

Visit www.carechoices.co.uk for further assistance with your search for care 73 Royal Bay Care Homes Serving Poole, Bournemouth, The Purbecks, Wimborne & Blandford Areas igh ualit are even Da Activities lus utings ree ar Drins ii Mostl Ensuite ooms Mature ardens reshl reared, ocall ourced ood

Castle Farm Retirement Home Castle Farm Road, Lytchett Matravers, Poole BH16 6BZ T: 01258 857642 • High quality, comfortable accommodation • Picturesque setting • High standards of personal care • Top 10 in the UK for Gold Standards Framework for End of Life Care

Forest Hill House Nursing Home Rushall Lane, Corfe Mullen, Wimborne, BH21 3RT T: 01202 631741 • Charming country manor house set in 15 acres of gardens and woodlands • A care home of distinction • National Award Finalist for Care and Design • Gold Standards Framework for End of Life Care

Larks Leas Rest Home Milldown Road, Blandford Forum, Dorset, DT11 7DE T: 01258 452777 • Mostly en suite rooms with views overlooking the grounds • Beautifully landscaped garden • Excellent reputation • Gold Standards Framework for End of Life Care

Please contact any one of our Homes to speak to one of our Managers to discuss how we can help or to arrange a visit, alternatively you can visit our website for more info: www.roalba.co.u

Part of the Prestigious Ltd 74 Search forRoyal care at www.carechoices.co.uk Bay Care Homes to find support in your area Purbeck care homes Advertisers are highlighted

Anglebury Court – Tricuro Heathcote Care Home 21 Bonnets Lane, Wareham BH20 4HB 6 Cecil Road, Swanage BH19 1JJ Advert page 72 Tel: 01929 552585 OP D PD MH SI Tel: 01929 423778 D MH Castle Farm Care Home Walc House Castle Farm Road, Lytchett Matravers, 1 Springfield Road, Swanage BH19 1HD Poole BH16 6BZ Tel: 01929 422200 LDA Royal Bay Care Homes Tel: 01258 857642 Advert page 74 OP Wordsworth House Care Home Serving Poole, Bournemouth, The Purbecks, Wimborne & Blandford Areas Clifftop Care Home Belle Vue Road, Swanage BH19 2HR igh ualit are even Da Activities lus utings ree ar Drins ii 8 Burlington Road, Swanage BH19 1LS Tel: 01929 423614 OP D PD Tel: 01929 422091 Mostl Ensuite ooms Mature ardens reshl reared, ocall ourced ood OP YA York House Care Home Gainsborough Care Home Advert page 56 8-10 Cauldon Avenue, 53 Ulwell Road, Swanage BH19 1LQ Swanage BH19 1PQ Castle Farm Retirement Home Tel: 01929 422500 Tel: 01929 425588 Castle Farm Road, Lytchett Matravers, Poole BH16 6BZ OP D PD MH SI YA OP D T: 01258 857642 • High quality, comfortable accommodation Purbeck care homes with nursing • Picturesque setting • High standards of personal care Old Rectory Nursing and Residential Home, The See the checklist on page 43 for questions to ask • Top 10 in the UK for Gold Standards Framework 56 High Street, Langton Matravers, Swanage BH19 3HB for End of Life Care when looking at care homes. Tel: 01929 425383 OP D PD MH SI

Forest Hill House Nursing Home Rushall Lane, Corfe Mullen, Wimborne, BH21 3RT East Dorset care homes

T: 01202 631741 Abbey Rose Fairlawn • Charming country manor house set in 15 acres of Cedar Avenue, St Leonards, Ringwood BH24 2QG St Marys Road, Ferndown BH22 9HB gardens and woodlands Tel: 01202 877764 Tel: 01202 877277 Advert page 5 • A care home of distinction OP D PD MH SI OP D PD SI • National Award Finalist for Care and Design Chaseborough House Fernside • Gold Standards Framework for End of Life Care Village Hall Lane, Three Legged Cross, 15 Turbary Road, Ferndown BH22 8AP Wimborne BH21 6SG Tel: 07761 587447 OP PD LDA Tel: 01202 822908 Advert below OP D PD Five Gables Care Home Larks Leas Rest Home 268 Station Road, West Moors, Ferndown BH22 0JF Milldown Road, Blandford Forum, Dorset, DT11 7DE Chestnut Lodge 43 Glenwood Road, West Moors, Tel: 01202 875130 OP D PD SI T: 01258 452777 Ferndown BH22 0EN • Mostly en suite rooms with views overlooking the grounds Chaseborough House Tel: 01202 892116 Village Hall Lane, Three Legged Cross, • Beautifully landscaped garden OP YA Dorset, BH21 6SG • Excellent reputation Clarence House Set in a beautiful semi rural location. • Gold Standards Framework for End of Life Care 6 Dudsbury Crescent, Ferndown BH22 8JF Owner and Registered Manager Christine Watson has over 30 Tel: 01202 894359 years’ experience of working with the elderly. OP YA She and her dedicated, trained staff offer kindness and excellent care to our residents. Please contact any one of our Homes to speak to one of our Denewood House Care Home Food is home cooked, fresh fruit and snacks always available. Managers to discuss how we can help or to arrange a visit, 12-14 Denewood Road, West Moors, Visitors are always welcome. Competitive rates. alternatively you can visit our website for more info: Ferndown BH22 0LX Tel 01202 822908 [email protected] www.roalba.co.u Tel: 01202 892008 OP YA Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Part of the Prestigious User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Ltd Royal Bay Care Homes Visit www.carechoices.co.uk for further assistance with your search for care 75 East Dorset care homes continued Advertisers are highlighted

Foxes Moon Residential Home Oakdene Nursing Home 40 Ringwood Road, St Ives, Ringwood Road, Three Legged Cross, Ringwood BH24 2NY Wimborne BH21 6RB Tel: 01425 474347 OP D Tel: 01202 813722 OP D Gables, The Stoneleigh House 7 West Moors Road, Ferndown BH22 9SA 2 Rowlands Hill, Wimborne BH21 1AN Tel: 01202 855909 LDA YA Tel: 01202 884908 OP Highgrove Care Home Streets Meadow – Tricuro Stapehill Road, Stapehill, Wimborne BH21 7NF Hanham Road, Wimborne BH21 1AS Tel: 01202 875614 OP YA Tel: 01202 884620 OP D PD MH SI Holmwood Rest Home Summerhill Residential Home 39 Chine Walk, West Parley, 46 Glenwood Road, West Moors, Ferndown BH22 0ER Ferndown BH22 8PR Tel: 01202 870935 OP YA Tel: 01202 593662 OP YA Two Wells Marchfield House Salisbury Street, Cranborne BH21 5PU 434 Ringwood Road, Ferndown BH22 9AY Tel: 01725 517458 LDA YA Tel: 01202 861845 OP D MH Waterloo Care Home Mile Oak Rest Home Ringwood Road, Three Legged Cross, 2 The Acorns, Wimborne BH21 2EW Wimborne BH21 6RD Tel: 01202 885225 OP Tel: 01202 824807 Advert page 56 OP D

T: 01202 694942 www.twocedarscarehome.co.uk

Two Cedars is a small residential home situated in the village of Broadstone, Dorset. At Two Cedars we have seventeen furnished, comfortable bedrooms, each is freshly decorated, clean, well-heated and ventilated. Accommodation and care are provided for Male and / or Female Residents aged 65 years and over. Each resident has their own en-suite room with lockable doors, 24 hour call system, TV and telephone access and is able to personalise it with their own belongings A spacious lounge, a communal dining room and a half acre of mature gardens are also available for residents. 81 Dunyeats Road, Broadstone, Dorset BH18 8AF

• Comfortable Ground Floor en-suite rooms overlooking landscaped gardens Long Close • First floor en-suite rooms leading to spacious paved balcony A Private Residence • 5 person passenger lift for Gracious • Experienced caring staff Retirement • Excellent varied cuisine • Long term or short term stay available • Close to sea, promenades and local shops. Manager: Mrs Christine Barrow Tel: Bournemouth All enquiries welcomed with open invitation to 01202 - 765090 view. The Proprietor and Manager are always Keith London - Webb, 23 Forest Road, available to discuss your needs. Branksome Park, Poole, Dorset BH13 6DQ [email protected] www.longclosecare.co.uk

76 Search for care at www.carechoices.co.uk to find support in your area East Dorset care homes with nursing Advertisers are highlighted

Amberwood House Forest Hill House Nursing Home 418-424 Ringwood Road, Ferndown BH22 9AX Rushall Lane, Corfe Mullen, Wimborne BH21 3RT Tel: 01202 851510 OP YA Tel: 01202 631741 Advert page 74 OP Brook View Oakdene Nursing Home Riverside Road, West Moors, Ferndown BH22 0LQ Ringwood Road, Three Legged Cross, Tel: 01202 891333 OP YA Wimborne BH21 6RB Tel: 01202 813722 OP D Ferndown Manor 110 Golf Links Road, St Ives Country House Care Ferndown BH22 8DA Horton Road, Ashley Heath, Ringwood BH24 2EE Tel: 0333 321 1998 OP D PD MH YA Tel: 01425 481220 Advert page 5 OP D PD SI Ferndown Nursing Home Waypoints Verwood 9 Dudsbury Crescent, Ferndown BH22 8JG 42-44 Ringwood Road, Verwood BH31 7AH Tel: 01202 875909 OP Tel: 01202 812250 OP D MH Fernhill Wimborne Care Home, The 122 Ringwood Road, Longham, Ferndown BH22 9AW 179-181 Wimborne Road West, Wimborne BH21 2DJ Tel: 01202 651800 OP D YA Tel: 01202 877614 OP

Poole care homes

Alexandra House Coral House Alexandra Road, Parkstone, Poole BH14 9EW 15 Alder Hills, Poole BH12 4AJ Tel: 01202 712400 Advert page 5 OP D PD SI Tel: 01202 710531 PD LDA YA Amberwood Lodge Dorset House 6 St Osmunds Road, Poole BH14 9JN Coles Avenue, Hamworthy, Poole BH15 4HL Tel: 01202 007339 LDA YA Tel: 01202 672427 Advert page 5 OP D PD SI YA Anchor House Dunes, The 1 Evering Avenue, Parkstone, Poole BH12 4JF 49 Cynthia Road, Parkstone, Poole BH12 3JE Tel: 01947 602727 PD LDA YA Tel: 01202 740237 PD LDA YA Aranlaw House Care Home Elizabeth House 26 Tower Road, Branksome Park, Dolbery Road, Parkstone, Poole BH12 4PX Poole BH13 6HZ Tel: 01202 744545 Advert page 5 OP D PD SI YA Tel: 01202 763367 Advert page 42 OP D MH Grange, The Beach House – Care Home Physical Disabilities 94 Alexandra Road, Poole BH14 9EP 2 Mount Road, Parkstone, Poole BH14 0QW Tel: 01202 739930 PD LDA YA Tel: 01202 715914 OP PD YA Chalgrove Care and Nursing Home Kingland House Nursing & Residential Home 5-7 Westminster Road East, Branksome Park, Kingland House, Kingland Road, Poole BH13 6JF Poole BH15 1TP Tel: 01202 767493 Advert page 56 OP D PD MH SI YA Tel: 01202 675411 OP D PD

Visit www.carechoices.co.uk for further assistance with your search for care 77 Burwood Nursing Home

urwood Nursing Home, a family run care home in Broadstone, Poole, has achieved the highest rating of Outstanding from the BCare Quality Commission, the independent regulator of health and adult social care in England. Burwood is the only care home in Dorset providing nursing care to achieve an outstanding rating and less than 2% nationally achieving such an accolade. The achievement can be put down to the innovative, and somewhat quirky style of the home and the quality of the care provided. The owners of Burwood have been providing care to the local community in Broadstone for over 40 years and in the early 80s built the ﬁrst purpose built nursing home in Dorset. Recently, with the knowledge and understanding of care over the years, a new home was built next to the original and included many features such as balconies, ceiling hoists and interesting communal areas. ‘There have been many new homes opening in recent years in the local area but these are generally the large corporate provider who provide somewhat institutional care without the personal and individual touch that the smaller family run home can offer’ explains Sarah Jessup. ‘Burwood are very responsive to the resident’s, their families and staff needs, likes and choices where the owners and management take an active role in the running of the home.’ We believe that variety and stimulation is so important and activities such as singing and dancing have a wonderful effect on wellbeing. The home has its own pub, the Railway Tavern, serving pub lunches and an art deco theatre for musical and drama productions. The local community are also actively involved such as theatrical groups using our theatre to rehearse and put on shows for us and other local care homes. There are cameras in the garden, including one in a bird box, so residents are able to watch what goes on in the garden on their televisions. We also have wonderful staff who truly enjoy their work and being a part of what we do in many ways, from providing care to singing and dancing in our theatre. The home has been described as a cruise ship, everything is on board.

“Burwood’s ‘interesting, varied and stimulating environment creates a feeling of well being and certainly improves the health of residents.” To arrange a visit call 01202 6922

www.yafflecare.co.uk 100 Dunyeats Road, Broadstone, Poole, BH18 8AL Poole care homes Advertisers are highlighted

Laurels and Pine Lodge, The Shores, The 33-37 Foxholes Road, Oakdale, Poole BH15 3NA 46 Brixey Road, Parkstone, Poole BH12 3EZ Tel: 01202 743202 OP D Tel: 01202 730653 PD LDA YA Lilliput House Southmead Rest Home 299 Sandbanks Road, Poole BH14 8LH 159 York Road, Broadstone BH18 8ES Tel: 01202 709245 OP Tel: 01202 694726 OP Long Close Retirement Home St Cecilia Care 23 Forest Road, Branksome Park, 29 Nelson Road, Poole BH12 1ES Poole BH13 6DQ Tel: 01202 767383 Advert page 76 OP D Tel: 01202 765090 Advert page 76 OP Tides, The Magna Road 136 Lower Blandford Road, Broadstone BH18 8NZ 109 Magna Road, Bournemouth BH11 9NE Tel: 01202 604056 PD LDA YA Tel: 01202 582448 OP PD LDA SI Two Cedars Residential Care Home Moorings, The 81 Dunyeats Road, 69 Brixey Road, Parkstone, Poole BH12 3EY Broadstone BH18 8AF Tel: 01202 734752 PD LDA YA Tel: 01202 694942 Advert page 76 OP Park Lodge Residential Care Home Waves, The 18 Ridgeway, Broadstone BH18 8EA 199 Churchill Road, Parkstone, Poole BH12 2JD Tel: 01202 694232 OP Tel: 01202 734857 PD LDA YA Park Manor Ltd Wessex Lodge Retirement Home 8 St Aldhelms Road, Poole BH13 6BS 16 Munster Road, Lower Parkstone, Poole BH14 9PU Tel: 01202 764071 OP Tel: 01202 738234 OP D Sandbourne House West View Short Term Break Service 1 Sandecotes Road, Poole BH14 8NT 1 West View Road, Poole BH15 2AZ Tel: 01202 742284 OP PD LDA MH YA Tel: 01202 670963 PD LDA SI YA

Poole care homes with nursing

Aldbury, The Birdshill Nursing Home Advert inside front cover 672–674 Ringwood Road, 25 Birds Hill Road, Poole BH15 2QJ and page 42 Parkstone, Poole BH12 4NA Tel: 01202 671111 OP D PD MH SI Tel: 01202 746752 D YA Branksome Park Care Centre Ashley Court 17 Mornish Road, Poole BH13 7BY 6-10 St Peters Road, Poole BH14 0PA Tel: 01202 761449 OP D PD LDA SI YA Tel: 01202 715902 OP D YA Burwood Nursing Home Avonwood Manor 100 Dunyeats Road, 31-33 Nelson Road, Poole BH12 1ES Broadstone BH18 8AL Tel: 01202 763183 OP D MH Tel: 01202 693224 Advert page 78 OP D PD SI

Visit www.carechoices.co.uk for further assistance with your search for care 79 Poole care homes with nursing continued Advertisers are highlighted

Canford Chase Links Care Home, The 40 Western Road, Branksome Park, Poole BH13 6EU 1 Golf Links Road, Broadstone BH18 8BE Tel: 01202 766182 OP Tel: 01202 232910 Advert page 70 OP D Chalgrove Care and Nursing Home Magna Care Centre 5-7 Westminster Road East, Arrowsmith Road, Cranford Magna, Branksome Park, Poole BH13 6JF Wimborne BH21 3BQ Tel: 01202 767493 Advert page 56 OP D PD MH SI YA Tel: 01202 601831 OP YA Delph House Ltd Potteries, The 40 Upper Golf Links Road, Broadstone, 187 York Road, Poole BH18 8BY Broadstone BH18 8ES Tel: 01202 692279 OP D PD SI Tel: 0333 321 0929 OP D PD LDA MH YA Hillsdon Nursing Home Regency Manor Care Home 37 Springfield Road, Lower Parkstone, 16-17 Blair Avenue, Lower Parkstone, Poole BH14 0LG Poole BH14 0DA Tel: 01202 742753 OP Tel: 01202 715760 Advert page 42 OP D MH Lindsay Care Home, The 47a Lindsay Road, Poole BH13 6AP See the checklist on page 43 for useful questions Tel: 01202 232915 Advert page 70 OP D YA to ask when looking at care homes.

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www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need With so many providers to choose from, • Information on care quality where do you start? • Links to inspection reports • Additional information, photos and web links • Brochure requests

80 Search for care at www.carechoices.co.uk to find support in your area Index Advertisers in bold

A Allied Healthcare B A1 Care 21 Bournemouth 21 Badbury Care Home 67 AA-I-Care – 35 Southwell 25 Altogether Care LLP BCHA Personal Care 21 Abacus Care Solutions Ltd 21 – Care at Home 27 Beach House 77 Abbey Rose 75 Altogether Care LLP Beaufort View 57 Abbey View 71 – Poole Care at Home 31 Beechwood House Abbots Care Ltd Amberwood House 77 Rest Home 57 (East Dorset Branch) 25 Amberwood Lodge 77 Belle Rose Nursing Home Ltd 71 Absolute Care Anchor House 77 Better Care at Home 27 – Westbourne 21, 31 Angel Carers (UK) Ltd 27 Birdshill Nursing Home 79 ACASA 21 Angel Holistic Care Ltd 27 Blandford Grange Acorn Lodge – Bournemouth 57 Anglebury Court Care Home 73 Acorn Luxury Care Ltd 57 – Tricuro 75 Blenheim Care Home 57 Adam’s Court Residential Apex Prime Care 27 Bluebird Care Care Home 57 Apex Prime Care (Bournemouth & Poole) 21 Adonai Care Services Ltd 21 – Bournemouth 21 Bluebird Care Adriel Care Ltd 31 Apex Prime Care Ferndown 27 Advance Dorset 25 – Highcliffe 25 Bluebird Care Agape Care Solutions 31 Apple House 57 – Purbeck 27 Age UK Bournemouth 21 April Court Bluebird Care Age UK Dorchester 25 – Tricuro 57 West Dorset 27 Agincare Live-In Care AQS Homecare Dorset 21 Blue Roof Bungalow (South West) 25 Aranlaw House Care Home 77 Care Home 57 Agincare UK Ltd Ashley Court 79 Borough of Poole (Christchurch) 25 Ashwood 57 – Supported Living Service 31 Agincare UK Ltd Aspect Domiciliary Care Ltd 21 Bosworth Care Home 67 (Dorset) 25 Aspire Support 31 Bourne-Citizen Ltd 21 Agincare UK Poole 31 Aucklands Care 57 Bournemouth Rainbow Ltd 21 Agincourt Care Home 67 Autism Wessex 67 Bracken Lodge Care Home 63 Aldbury, The 79 Autism Wessex Bramley Home Care Alesco Care Services Ltd 25 – Community Support Sherborne 27 Alexandra Centre for Service West 27 Bramley Homecare Ltd 27 Physical Disability & Autism Wessex Branksome Heights 57 Sensory Impairment 57 – Greenways 65 Branksome Park Alexandra House 77 Autism Wessex Care Centre 79 Alina Homecare Poole 31 – Manor Road 65 Bridgewater Care 27 Alina Homecare Specialist Care Avon Cliff 63 Broadwindsor House 67 – Dorset 25 Avon Lee Lodge 65 Brook House Residential Alina Homecare Specialist Care Avon Reach 65 Care Home 65 – Poole 31 Avon View Brook View 77 All About Care (South West) Ltd 25 – Tricuro 65 Burwood Nursing Home 79 Allied Health-Services Avondene Care Home 65 Butterflies In Hampshire 27 Bournemouth 21 Avonwood Manor 79 Buxton House 67

Visit www.carechoices.co.uk for further assistance with your search for care 81 Index continued Advertisers in bold Bymead House 71 Coastal Lodge Elizabeth House 77 – Tricuro 59 Elms, The 59 C Colindale Care Home 59 Elsadene 67 Cambian Asperger Syndrome Community Wessex – East 25 Encompass (Dorset) 28 Services Ltd 57 Coneygar Lodge 67 Essential Nursing and Care 28 Candlelight Coniston Lodge 59 Essential Nursing and Care Homecare Services 27 Coral House 77 Services 31 Canford Chase 80 Crecy Care Home 67 Ethos Care 25 Care Dynamics Ltd 31 Crescent Care Home With Evergreens, The 59 Care Purbeck 27 Nursing, The 59, 63 Everycare (Wessex) Ltd 28 Care South Culliford House 67 Home Care Services Dorset 21 F Care UK D Fair Haven 59 Specialist Care at Home 31 Daley Home Care 27 Fairfield House 71 Caremark Dalvey House 59 Fairfield House Poole & East Dorset 21 Dana Care 31 Residential Care Home 67 Caremark Danmor Lodge Care Home 67 Fairhope 28 Weymouth & West Dorset 27 Delph House Ltd 80 Fairhope Bournemouth Ltd 21 CareService24 21 Denewood House Care Home 75 Fairlawn 75 CareSupreme 27 Dick O’th Banks Road 67 Fairmile Grange 65 Casterbridge Manor 71 Dimensions Dorset Fairways Residential Care Home 59 Castle Dene 57 Domiciliary Care Office 27 Farway Grange Care Home Castle Farm Care Home 75 Diverse Abilities Plus (Nursing) 63 Castle Hill House 73 – Supported Living 31 Faulkner House 28 Castle View 71 Dorset Domiciliary Ferndown Manor 77 Castleman House Care Agency 25 Ferndown Nursing Home 77 – Tricuro 73 Dorset House 77 Fernhill 77 Cedars Nursing Home, The 73 Dorset Learning Fernside 75 Chalfont Care Home 57 Disability Service 67 Five Gables Care Home 75 Chalgrove Care and Dorset Learning Disability Service Forest Hill House Nursing Home 77, 80 – Domiciliary Care 27 Nursing Home 77 Chaseborough House 75 Dorset Supported Living 31 Foxes Moon Residential Home 76 Cherry Tree Lodge 57 Drayton House Residential Care FraserCare 21 Chestnut House Home 67 Friary House 67 Nursing Home 71 Drumconner Care Home 63 Chestnut Lodge 75 Dunes, The 77 Chestnuts Residential Home G (Weymouth) 67 Gables, The 76 Christchurch Care 25 E Gainsborough Care Home 75 Clarence House 75 East Boro Housing Trust Ltd Garden House 67 Clarendon House 59 – Weymouth Office 27 Glamis Avenue 59 Clifftop Care Home 75 Eastbury House 67 Glencairn House Clifton House 59 Eilat 59 Retirement Home 67 Clifton Lodge – Southbourne 59 Eleanor Nursing & Social Care Ltd Glenhurst Manor 59 Coastal Lodge 21 – Poole Office 31 Goldcrest Residential Home 67

82 Search for care at www.carechoices.co.uk to find support in your area Index continued Advertisers in bold Good Oaks Home Care 31 Ivy Lodge 59 Gracewell of Weymouth 71 M Gracious Health J Magna Care Centre 80 Magna Road 79 Solutions Ltd 28 James Burns House Maiden Castle House 69 Grange, The – Care Home Maidment Court 31 – Care Home Physical Physical Disabilities 59 Disabilities 77 Malthouse Care Home, The 73 Grassington House 69 K Marchfield House 76 Great Oaks 63 Maumbury Care Home 69 Kare Plus Bournemouth 23 Green Cross Medicare Ltd 21 MC Care Solutions 23 Kelso Nursing Home 63 Grove Lodge 69 Mellowes Care Home, The 73 Kingland House Nursing & Melton Court 31 Residential Home 77 Mencap H Kings House 59 – Dorset Support Service 28 Hannah Levy House Trust 59 Kingsley Court 69 Meyrick Cottage 60 Harbour House 69 Knyveton Hall Rest Home 59 Hayes, The Meyrick Lodge 60 – Tricuro 69 L Meyrick Rise 63 Heathcote Care Home 75 Mile Oak Rest Home 76 Lantern Community, The Helene Lodge 59 Millbrook House – Field Maple Tree 28 Helping Hands Ferndown 28 Residential Care Home 73 Larks Leas 73 Highcliffe Nursing Home 65 Milton Grange 60 Laurels, The 65 Highgrove Care Home 76 Montrose 69 Laurels and Pine Lodge, The 79 Highview Residential Home 59 Moorings, The 79 Lawns, The Hillsdon Nursing Home 80 Mulberry Court 29, 73 – Tricuro 69 Holmwood Rest Home 76 Muscliff Nursing Home 63 Legh House 69 Home Care Angels 21 My Care Ladies 23 Liam House 60 Home Instead Senior Care 31 My Life Living Assistance 29 Lifeways Community Care Home Instead Senior Care My Life Living Assistance (Poole) 31 East Dorset and Blandford 28 (Christchurch) 25 Lilliput House 79 Homecare Bournemouth 21 Lindsay Care Home, The 80 Homefield Grange 65 Linkfield Court N Homely Health Care Ltd 23 (Bournemouth) Ltd 60 Naseby Care Home 65 Homestead Care 28 Links Care Home, The 80 Nazareth Lodge 73 Horizon Home Care Livability Marion House 23, 60 Newcross Healthcare – 386a Ashley Road 31 Livability Spinal Solutions Ltd Hyde Care Home, The 69 Injury Centre 71 (Bournemouth) 23 Livability Talbot Manor 23, 60 Newstone House 73 I Live in Care 28 Newtown House 65 iDirect 28 London Care (Poole) 31 Nightingale 60 Ingleside Residential Long Close Nightingales Care Home 69 Retirement Home 79 Home Care Service 29 Inter-County Nursing & Care Lowther Road 60 Nightingales Services – Christchurch 25 Lyme Regis Nursing Home 71 Residential Home 60 Ivers 73 Lyndale 60 Norlington Nursing Home 63

Visit www.carechoices.co.uk for further assistance with your search for care 83 Index continued Advertisers in bold Nu-Staff Image Plan Ltd 23 Primrose Lodge Southborne 61 Shores, The 79 Nurse Plus and Carer Plus Primrose Lodge Weymouth 69 Short Term Assessment (UK) Ltd 23 Prince of Wales Road, 5 69 Reablement and Telecare 32 Nurse Plus and Carer Plus Principle House 65 Sidney Gale House (UK) Ltd – 3a Mey House 29 Priority Home Care 29 – Tricuro 69 Signature House 29, 71 O Q Silverstars Care Ltd 29 Silverways Nursing Home 65 Oakdene Nursing Home 76, 77 Quay Care Skills Direct Obasan Services Ltd 23 (Poole) Ltd 32 Bournemouth 25, 29 Old Rectory Nursing and Queen Charlotte, The 71 Smallwood 73 Residential Home, The 75 Queensmead 65 Somerleigh Court 71 Old Rectory, The 73 Queensmount Care Home 63 Southmead Rest Home 79 Old Vicarage, The 69 Spetisbury Manor 73 Options Dorset 23 R St Andrews Road 69 Rawleigh House 69 St Anne’s Court 61 P Reablement Care service 23 St Anne’s Nursing Home 63 Park House 69 Reablement Service St Bridget’s Park House – Tricuro 29 Residential Home 61 Home Care Services 29 Redcroft 61 St Bridgets Care Centre 61 Park Lodge Regard Partnership, The St Cecilia 79 Residential Care Home 79 – Domiciliary Care Dorset 29 St Denis Lodge Park Manor Ltd 79 Regency Manor Care Home 80 Residential Home 73 Phoenix 29 Reside at Stour Road 65 St Ives Country House Care 77 Phoenix Care & Support Retired Nurses St James’ Park Care Home 71 Services 24/7 Ltd 29 National Home 61 St Jude’s Care Ltd 29 Piers, The 23, 60 Richmondwood Residential St Martins Grange 73 Pine Martin Grange 71 Care Home 61 Steepleton Manor Pines Residential Care Home, Right at Home Care Home 71 The 61 (Bournemouth) 23 Stoneleigh House 76 Pivotal Care Ltd 23 Rivendell 65 Stratfield Lodge Poole Home Care Ltd 31 Riverside Nursing Home 71 Residential Home 61 Portelet Cottage 61 Riverview Care Home 61 Streets Meadow Portelet House Care Home 61 Rodlands Care Home 69 – Tricuro 76 Portelet Lodge Care Home 61 RS Holistic Care Ltd 32 Summerhayes Portelet Manor Rest Home 61 Residential Home 61 Potens Dorset Domiciliary S Summerhill Residential Care Agency 29 Sandbourne House 79 Home 76 Potteries, The 80 Seabourne House Sunrise of Southbourne 61 Pramacare 31 Care Home 61 Sunrise of Westbourne 63 Pramacare Seacliff Care Home 61 – Blandford Office 29 Shapes Domiciliary Service 32 T Pramacare Shaw South Coast CL 32 Talbot View 61 – East Office 23 Shelley Park 23, 63 Talbot Woods Lodge 61 Premier Care Dorset Ltd 29 Shire House Care Home 69 Templeman House 61

84 Search for care at www.carechoices.co.uk to find support in your area Index continued Advertisers in bold Tender-Care Services Ltd 23 Wallfield – Tricuro 63 Windsor Court Care Home 63 Tides, The 79 Waterloo Care Home 76 Windsor Court Touchwood 65 Waves, The 79 Nursing Home 65 Trafalgar Care Home 69 Waypoints (Upton) 71 Winton Lodge 63 Treetops Residential Waypoints Verwood 77 Wisteria Care 29 Care Home 69 Wessex Lodge Wolfeton Manor 69 Trova Support Ltd 23 Retirement Home 79 Wordsworth House Two Cedars Residential West View Care Home 75 Care Home 79 Short Term Break Service 79 Two Wells 76 Weymouth Y – Weymouth Care Home 71 York House Care Home 75 U White Lodge & St Helens 63 YOU-CAS Ltd 23 UK Supported Living Services 23 Whitecliffe House 73 Your Life Whitway House 71 (Ferndown) 29 Wickmeads 63 Your Life V Willowbeech Ltd (Poole) 32 Ventana Homes Ltd 61 – 33 Ophir Road 63 YourLife Verona Avenue 63 Willow End Office 29 (Poundbury) 29 Willow Tree W (Bournemouth) 23 Z Walc House 75 Wimborne Care Home, The 77 Zetland Court 65

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Visit www.carechoices.co.uk for further assistance with your search for care 85 Other advertisers Abi Live-in Care 18 Care South 5 Luxury Care Agincare Group Ltd 24, 56 Chestnut Court 64 Inside front cover, 42 Alexandra Care 68 Christchurch My Family, Our Needs 22, 72 Alma Home Help 24 Housing Society 64 My Life My Care 4 Beritaz Care 64 Dolphin Stairlift 11 Royal Bay Care Homes Ltd 74 Bournemouth Careline 10 Encore Inside back cover Royal Masonic Benevolent BUPA 70 Friary Care 70 Institution 62 Cadogan Care 68 Gowrings Mobility 34 Scottish and Southern Care Choices 10, 26, 30, 41, 54, Kingsley Healthcare Electricity Network 10 62, 72, 80, 85, 86 Outside back cover Yaffle Care 78

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Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate at the time of print. The company cannot accept responsibility for any errors or omissions in the publication, including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited does not endorse or support any particular organisation included in the Directory. ©2019 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. Ref. No: 4001/Dorset25/0419. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Bournemouth, Christchurch, Poole and Dorset Social Services. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Editor: Angharad Burnham. Content Editor: Emma Cooper. Junior Editor: Henry Thornton. Regional Team Manager: Russell Marsh. Sales Manager: Paul O’Callaghan. Regional Sales Supervisor: Vanessa Ryder. Senior Sales Executives: Mark Dalton, Mustafa Kanuni. Sales Executives: Claire Cornish, Jake Harvey. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Assistant Studio Manager: Holly Cornell. Creative Artworkers: Kieran Bitten, Ruth Clarry. Distribution: Gemma Seaber-Shinn.

86 Search for care at www.carechoices.co.uk to find support in your area † † correct at time of print. time of at † correct

Part of a family Residential | Dementia Care Nursing Care | Respite

“ My mum actually • Purpose-built, private care homes in Dorset feels like she has • Modern facilities with large en suite bedrooms a new extended • Specialist 24-hour personalised, residential family! ” nursing and dementia care • Engaging and personalised daily activities Maria, daughter of Encore resident. • Freshly cooked, nutritional homemade meals

“ I couldn’t be more reassured that he is getting the best care possible.”

Patricia, wife of Encore resident.

OPENING SOON

Our third, state-of-the-art care home in Dorset. Making everyday Summer 2019 extraordinary

Call or visit our website to book a viewing today! T: 01202 476 960 W: www.encorecarehomes.co.uk

DB&P-Care Choice Directory AUG 2018.indd 1 22/08/2018 15:58 Affordable luxury care across Dorset We know that choosing the right care home for you or your loved one is a massive decision. We can guide you through every step and arrange a visit to the Kingsley home that best suits your needs.

44 Branksome Wood Road, Bournemouth, BH4 9LA Tel: 01202 769 429 www.branksomeheights.care

5 Stuart Road, Christchurch, Dorset, BH23 5JS Tel: 01425 272 093 www.highcliffe.care

432 Chickerell Road, Chickerell, Dorset, DT3 4DQ Tel: 01305 773 128 www.queencharlotte.care

We provide the following key services, Residential care Nursing care Dementia care Respite care