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THE MAGAZINE FOR COMMUNICATORS & LEADERS | MAY 2014 TOASTMASTER® Cultural Intelligence Are you CQ smart? PAGE 22 The Power of Mentoring A formal program goes a long way. PAGE 16 Toastmasters_Cover_May_FINAL.indd 1 4/3/14 10:57 AM VIEWPOINT Where Leaders TOASTMASTER® Publisher 2013-2014 OFFICERS Daniel Rex Are Made International President Managing Editor George Yen, DTM Suzanne Frey What exactly do we mean when we declare International President-Elect Senior Editor Mohammed Murad, DTM Paul Sterman audaciously in our Toastmasters tagline, First Vice President “Where Leaders Are Made”? We can follow Associate Editor Jim Kokocki, DTM Mary Nesfield Second Vice President that question with another one: What qualities Junior Writer Mike Storkey, DTM Jennie Harris do we consider when we think of a leader? Immediate Past President Editorial Assistant John Lau, DTM Shaelyn Berg While leaders have many important attributes, Chief Executive Officer the two fundamental and universal qualities Art Direction Daniel Rex Susan Campbell Secretary-Treasurer are confidence and communication—the Graphic Design Sally Newell Cohen two C’s. Who would follow a leader who lacks Deidre Gaffney confidence and is a poor communicator? 2013-2014 BOARD OF DIRECTORS Think of the journey we took to achieve Tom Jones, DTM Kristina Kihlberg, DTM Region 1 Region 8 our Competent Communicator awards. Our Mike Barsul, DTM Richard Peck, DTM self-confidence grew as we progressed through the 10 manual speeches. We Region 2 Region 9 learned to speak with sincerity (from the heart), organize our speeches and Karen Blake, DTM Don Griffith, DTM Region 3 Region 10 speak to inspire. If we have any doubts about our progress, we only have to Patricia Hannan, DTM Khaled Matlagaitu, DTM look at those around us. We often see progress in others more readily than Region 4 Region 11 Alan Shaner, DTM Mike Helm, DTM we see it in ourselves. Region 5 Region 12 Lori Lococo, DTM Deepak Menon, DTM Region 6 Region 13 We often see progress in others more readily Sharon Anita Hill, DTM Joseph Gomez, DTM Region 7 Region 14 than we see it in ourselves. TOASTMASTERS INTERNATIONAL It is also a truism that leadership is experiential—it cannot be learned P.O. Box 9052, Mission Viejo, CA 92690 U.S.A. from reading or listening to lectures. When we assume club meeting +1 949-858-8255 • Fax: +1 949-858-1207 • Voicemail: +1 949-835-1300 roles—from Table Topicsmaster to Toastmaster of the day—we conduct www.toastmasters.org/members or lead that session. It is our planning, organization and direction of the CONTACTING WORLD HEADQUARTERS session or meeting that determines the result. The same is true when For information on joining or we assume club or district leadership roles and progress further to the building a club, visit: www.toastmasters.org international level. Article submission: [email protected] As we climb the Toastmasters leadership ladder, we are faced with Letters to the Editor: [email protected] To change address, log in to: www.toastmasters.org/members different challenges that allow us to step out of our comfort zone and stretch ourselves. When we move from club operations to area and division Toastmasters International Mission: levels, we go from “doing” to coaching (which happens when we help others We empower individuals to become more achieve their goals). Once we enter the district level, our challenge becomes effective communicators and leaders. that of planning, organizing and leading teams to help the district achieve its goals. In each level, we are called on to tap into different skill sets. When members progress in their leadership journey to serve on the Board, they are asked to let go of their operational instincts. They learn instead to think strategically, and rely on their experience and wisdom. WHERE LEADERS ARE MADE In my six years on the Board, I have had the pleasure of witnessing the www.toastmasters.org personal growth of those who are actively engaged in Toastmasters: The Toastmaster magazine (ISSN 00408263) is published monthly by Toastmasters T International, Inc., 23182 Arroyo Vista, Rancho Santa Margarita, CA 92688, Where Leaders Are Made. U.S.A. Periodicals postage paid at Mission Viejo, CA and additional mailing office. POSTMASTER: Send address change to the Toastmaster magazine, P.O. Box 9052, Mission Viejo, CA 92690, U.S.A. Published to promote the ideas and goals of Toastmasters International, a nonprofit educational organization of clubs throughout the worlddedicated to teaching skills in public speaking and leadership. Members’ subscriptions are included in the $36 semi-annual dues. The official publication of Toastmasters International carries authorized notices and articles regarding the activities and interests of the organization, but respon- GEORGE YEN, DTM sibility is not assumed for the opinions of the authors of other articles. The Toastmaster magazine does not endorse or guarantee the products it advertises. International President Copyright 2014 Toastmasters International, Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Not responsible for unsolicited material. Toastmasters International, the Toastmaster and the Toastmaster Inter national Emblem are trademarks of Toastmasters International registered in the United 2 WHERE LEADERS ARE MADE States, Canada and many other countries. Marca registrada en Mexico. Printed in U.S.A. 02 Viewpoint.indd 2 4/3/14 10:58 AM LETTERS My question is … are there any other the speaking techniques I learned at clubs set up exclusively for stutterers? the 2013 International Convention in LAURIE O’DONOGHUE, ATM Cincinnati, Ohio. I will continue to visit Smooth Speech club local clubs while I travel. Burwood, New South Wales, Australia YUKO KOMATA, DTM Speechmasters Advanced Toastmasters Cheers for Cadley Knoxville, Tennessee “As someone with I love John Cadley’s work! I always read his a severe speech column first. It’s always good for a laugh, Great Ideas or at least a smirk. His February column, The article “9 Proven Ways to Spread impediment, I want “Defining Love,” was very funny, with Your Ideas” by Carmine Gallo (February) to say thanks to some good points. It’s funny how true it is: was one of the best I’ve ever read about “Love” is our most powerful word, and we presenting. Its unique TED slant, backed Toastmasters, because still can’t say for sure what it means! up with research in cognitive science and I now speak fluently TERIESE STUBBLEFIELD, CC persuasion, along with the author’s tight Unity IV Toastmasters and motivating writing style, created a and with confidence.” Warren, Michigan “jaw-dropping moment” for me. I’ll remember the message and buy —Laurie O’Donoghue, ATM Public Praise Gallo’s new book about TED speakers. I get so excited when I receive my Looking Toward 2024 JUDITH C. TINGLEY, PH.D., DTM Toastmaster magazine. Now that U Speak Easy Toastmasters When I read International President there is also a digital edition of the Bainbridge Island, Washington George Yen’s January Viewpoint, “When magazine, I am really happy to have it Toastmasters Turns 100,” I especially ap- wherever I am. I make it a point to read DO YOU HAVE SOMETHING TO SAY? preciated that he asked members to imag- the magazine again on the day of my Write it in 200 words or less. State your ine what Toastmasters will be like in 2024. club meeting, because there is always name, member number and home club, I imagine joint meetings among different something relevant that fits with the and send it to [email protected]. clubs, areas, divisions and even districts— meeting theme. Please note: Letters are subject to through teleconferencing. I especially liked the article “Going editing for length and clarity, and may What’s more, 2024 will mark the first Public” by Caren Neile (February). be published in both the print and decade of the revitalized education pro- It was super helpful for someone electronic editions. gram. When we look back, we will be happy who, like me, is aspiring to become we embarked on that project. To make 2024 an international speaker. Thank you even more meaningful on a personal level, for such great information. my goal is to achieve my second DTM. TERRI HOLLEY, ACB, ACL Although it’s not easy, I believe everything Voices of Aaron Toastmasters is possible in Toastmasters as long as I set Atlanta, Georgia my goal and don’t give up. BRUCE YANG, DTM A Rejuvenating Step Taichung Toastmasters In her article “Recapture the Love for Taichung, Taiwan Your Club” (February), Nicole Sweeney Etter suggests taking a step back from Have you checked out Club for Stutterers a leadership role to help you regain the digital Toastmaster I am a founding member of the Smooth enthusiasm. This is what I did this magazine yet? Speech club in Burwood, Australia, which Toastmasters year and it worked out well If so, please send your feedback to was formed in 1958 by Doug Sprinks, for me. I found myself enjoying speech [email protected]. DTM, and to this day is still going strong. preparation, reading about presentation Your opinion matters! Doug and I were members of separate delivery, and training my voice by clubs at that time and we both were singing while watching YouTube. To find the Toastmaster magazine treated stutterers. As someone with a Last December, I delivered an hour- app, visit the Apple App Store, severe speech impediment, I want to say long presentation about astronomy at Amazon Appstore and thanks to Toastmasters, because I now a local elementary school through a Google Play store. speak fluently and with confidence. Toastmasters Speakers Bureau. I used TOASTMASTER | MAY 2014 3 03 Letters_May.indd 3 4/3/14 11:00 AM CONTENTS Features 22 22 COVER Why You Need Cultural Intelligence Leaders of culturally diverse teams must understand different norms and expectations.