A Tradition of Excellence Arly in the 20Th Century, Dr

Welcome to Swedish A Tradition of Excellence arly in the 20th century, Dr. Nils Johanson, a surgeon and Swedish immigrant, saw a need in the Seattle area for a modern nonprofit medical facility — one that offered the latest treatments of the day and followed the very highest standards in patient care. Dr. Johanson presented his vision to 10 Swedish- EAmerican businessmen, all of whom were eager to do something positive for the Seattle community. On June 1, 1910, Johanson’s vision became a reality.

Swedish has since grown into the Northwest’s largest, most comprehensive health-care facility representing virtually all medical, diagnostic and surgical specialties. But excellent care is more than equipment and facilities. It is physicians, nurses, technicians and other professional caregivers who, with your help, provide personalized attention to make your stay or your visit as comfortable and clinically excellent as possible.

Welcome

Welcome to our team! Swedish believes good health care happens through a partnership between you and your health-care provider. When you take part in your health care, you will have a better experience during your visit or stay. Patients who learn about their health care, ask questions and know about the medicines they take get better results from their care and treatment.

2 A Culture of Safety Our Culture of Safety comes first at Swedish.Every single staff member contributes to the Culture of Safety by supporting each other at all times, valuing teamwork, and placing patient safety above all else. Our intent is to always provide a safe, quiet, comfortable and clean healing environment for every patient we serve.

Key Concepts in our Culture of Safety • Pay attention to detail We put patient safety first by putting our first and best efforts into safety precautions. When safety is involved, we pay more attention and we are more compliant.

• Communicate clearly We make reliability a reality by working together. We are all equals in patient safety. We keep our patients safe by communicating the right information, the right way at the right time.

• Support each other We keep our patients safe by thinking and thinking together in teams. We are all equals in patient safety. We improve patient safety every day by reporting events, potential issues or problems, and by learning from each other.

Patient Identification We ID for Patient Safety. Before receiving any medication, treatments, procedures or meals, we will check your identity. Expect that we will ask for your name and another unique identifier multiple times throughout your stay at Swedish. We want to ensure that we are providing the right care to the right patient. Thank you for helping us keep you safe.

All Badges All employees, volunteers and medical staff are required to wear visible photo ID while on duty and representing Swedish Medical Center. Expect that every staff member providing or supporting your care will be appropriately identified with a current photo badge indicating their name, certification (if applicable), title (when applicable) and department.

3 At Swedish Your Health-Care Team Case Managers Physicians If you are hospitalized, a Case Manager will be available to you every day of your stay. The Your physician is a highly qualified member of Case Manager works with you and other our medical staff and is the person responsible members of the hospital team to coordinate for your care. Most members of our medical your plan of care and help you plan for when staff are independent physicians in private you leave the hospital. Your Case Manager will practice; others may be employees of Swedish. also help answer questions you may have about In either case, Swedish carefully reviews insurance coverage while you are here, and physicians’ credentials before granting them makes sure your move from Swedish to your membership on our medical staff. Your home or another level of care is as smooth as physician will write orders for most tests, possible. medications and treatments. Residents/students Hospitalists Swedish staff works closely with colleges and Sometimes during a hospital stay at Swedish, universities to train physicians and clinical staff. you will receive care from a physician called a Residents are physicians and dentists who are “hospitalist.” Hospitalists care for patients in a receiving specialized training, and may be hospital 24 hours a day, seven days a week. involved in your care. Residents work under the When your physician is not able to be in the supervision of Swedish leadership. Students in hospital building, a hospitalist — who is familiar other health-care disciplines also have clinical with you and your needs — will provide your practice at Swedish. They are always under the care. This physician will work closely with your supervision of their schools’ clinical faculty or own physician, your nurse and your Case a Swedish staff leader. Manager. Other professional staff Nurses The other professionals that may provide Your nurses are responsible for your care at all services to you include certified nursing times. Nurses assess your needs and design assistants, nursing technicians and — depend- a plan of care that includes your physician’s ing on your care needs — physical therapists, orders. They evaluate your response to treat- respiratory therapists, occupational therapists, ment and work with your physician to adjust intravenous nurses, laboratory technicians, your plan of care as needed. Nurses coordinate diagnostic imaging staff, dietitians, pharmacists, with your health-care team, advocate for you social workers and chaplains. All are highly and encourage you to be an active partner in trained professionals whose main interest is your care. Nurses will provide guidance and taking care of you. education to help you through your hospital experience. Be sure to note the name of your nurse and tell him or her of any concerns or questions that arise.

4 If You Need an Interpreter or Preventing Falls Communication Aid While you are in the hospital, you may be at Swedish has access to interpreters and com- greater risk for falling. This may be due to munication aids for our patients who speak unfamiliarity with your surroundings, medica- limited or no English, and/or patients with tions, altered sleep patterns, or cords, tubes, hearing, speech and/or vision loss. If you need and machines that make movement difficult. assistance, please let our staff know what kind Because falls can cause a new injury or set- of interpretation or communication assistance backs in your recovery, we want to do every- you will need in advance, and we will arrange thing possible to prevent them. You can help this service for you. We use qualified medical by following these precautions: interpretation and do not allow the use of • Ask for help to get out of bed family members, friends or children as medical interpreters, but we encourage your family • Move slowly to get up members and friends to be your support • Wear non-skid footwear persons and, with your permission, to share • Report any spills information as needed. We require qualified • Use a night-light medical interpreters because it is very important to us that your receive confidential, accurate • Avoid leaning on your bedside table or stand medical interpretation by a trained professional. for support With qualified interpretation, we can be full • Use handrails in bathroom and halls partners in your medical care. • Learn proper use of hospital equipment such Comfort as walkers and canes Your health-care team will do everything it can to control pain or discomfort so you can participate in your daily care and get enough rest. However, some pain and discomfort can be expected during your recovery. Expect to be asked about your comfort and pain regularly; be as specific as possible about how you feel. We may ask you to use a 0-10 pain scale or descriptive words to help us understand how well your pain treatments are working. If you are taking pain medication but do not feel it is helping enough, let your team know as soon as possible.

Other options to help ease pain include body position changes, ice packs, heating pads and relaxation techniques. We always want to hear how you are feeling and to do everything we can to make your hospital stay as comfortable as possible.

5 Safe Patient Handling Swedish Health Channel During your stay at Swedish we want you to Patients can access the Swedish Health feel comfortable, safe and secure. For some Channel 24 hours a day. Available on the patients, your time in the hospital may be one closed-circuit television system (except at our that limits how you move and care for yourself. Edmonds campus), the channel includes more Getting up and out of bed, in most cases, is a than 100 different health-education videos good goal for getting back your health. Your ranging in topics from heart disease to breast- health-care provider will evaluate your ability to feeding to smoking cessation. move. For some, use of modern lifting equip- To view a program on the new channel, follow ment may be necessary to give a safe way to these steps: meet this goal. Using equipment is better for • Turn on your television your skin as well as preventing falls. Physically “lifting” patients is not safe for the patient or the • At the Ballard campus, pick up your phone caregiver. Washington state feels strongly about and dial 16311; for the First Hill or Cherry Hill keeping you safe. It requires hospitals and campuses, pick up your phone and dial 66500 caregivers to provide and use this equipment - Follow the voice prompts that correspond when needed. with the television menus - When prompted, enter the last five digits What type of equipment is available to help of your patient room phone number you? The equipment may be different depend- - Select your video from the television ing on the hospital and department. We match screen list the equipment to what our patients need. It may include slippery sheets that caregivers use to - When your video begins, hang up the phone move you in bed. It may also be a lift built into • At the Issaquah campus, choose “Health the ceiling or a rolling floor lift. Slings are used Videos” from the television home menu with the lifts to help you. All staff goes through For more information or additional health yearly training on this equipment. education resources, contact the Community We realize this equipment may be new to Health Education Department at 206-386-2502. you. We are happy to answer any questions or concern you or your family member may Using the Internet to have. There is also a safe patient handling Connect and Learn specialist who can talk to you. For more Free Internet Access and information on this topic please visit: Educational Materials http://washingtonsafepatienthandling.org. Swedish offers you and your family a number of ways to connect to the Internet. Using your Call Light personal computer or wireless device, you and A call light is in your room to contact a staff your family can connect to the public Swedish member for assistance. When you press the call network so you can stay connected during your button, it summons the nurse’s station. A staff care. In addition to updating your friends and member will answer the call and/or come to family on your status, you can also access your room to address your need. health information online to learn about your care or other health-education topics that interest you.

6 Health-information materials and videos are Transfers Within Swedish available at www.swedish.org and you can read During a hospital stay, it may be necessary for and comment on our Swedish blog, written for you to transfer from one campus to another. patients by physicians and staff by visiting This happens when your physicians determine www.swedish.org/blog. that you need access to the best experts and CaringBridge resources for your care. Those experts may not always be available at the campus where you Swedish also offers access to CaringBridge — were first admitted. If you are transferred, the a service that provides free, private and person- staff at Swedish will ensure that your family alized web sites that help you and your family knows about the transfer and has the correct stay connected with the people you love. information to reach you. Oftentimes, your support system lives too far away to visit during your hospital stay and they can’t lend the same support they could if they Receiving Visitors at Swedish were able to visit. It can also be very time Your health and healing is our top priority at consuming to keep lots of people up-to-date Swedish. Often, receiving visitors can help you regarding your progress. With CaringBridge, get better faster and feel more comfortable you or your family can communicate through a during your stay. Swedish does not discriminate secure web site so friends and family can stay against any visitor or deny visitation privileges informed without waiting for a phone call. based on race, color, national origin, religion, sex, gender identity, sexual orientation or To learn more about CaringBridge and to disability. If there is someone you do not want set up your free, personalized page, visit to receive visits from, we will help prevent that www.caringbridge.org/swedish. person from visiting. Social Media Staff may limit visits because you need to rest If you’d like to engage and stay up-to-date with or we need to conduct care. We may also limit Swedish via social media, you can find all of our visits based on the needs of the patient you are social media sites listed at www.swedish.org/ sharing a room with. Please speak with your engage. Please keep in mind that all social nurse about the best time and length for visits media sites are public, and carefully choose — and ask your family and friends to plan their how much personal health information you visits so that not everyone is visiting at the same share online. You can read Swedish’s social time. If necessary, we will ask the same on your media policy for more guidance by visiting behalf. www.swedish.org/socialmediapolicy.

If you choose to connect online during your stay, please remember to respect the privacy of others. Taking and/or posting pictures or videos of other patients, visitors or employees is prohibited without the express written consent of that individual. Some units prohibit pictures under any circumstance.

7 For safety reasons, after-hours (after 9 p.m. and/ Pet and Service Animal Policy or before 5 a.m.) visitors in the hospital will be Due to general health issues, only licensed issued a temporary badge so they can be service and therapy animals may come to visit. identified. Please tell your guests they will need We will screen for the health and safety of the to ask the nurse on the unit to get a visitor I.D. pet in our surroundings and around our staff. badge if there is a continued need for their stay. After-hours visitors without badges will be Photography or Video questioned by staff. You can get visitor badges Please respect the privacy of others. Taking from Security staff after-hours by visiting the pictures or video of other patients, visitors or Emergency Room Security booth, or from a employees is prohibited without the express nurse on the specific unit you are visiting. written consent of that individual. Some units Some units require badges all hours. prohibit taking pictures for any reason. If you have a visitor we feel may present a safety risk to you, staff, other patients or visitors, Late Entrances and Exits Security staff may conduct a reasonable search The hospital doors are locked to protect of that visitor’s belongings. We will follow the patients, physicians and other staff who work same search process for visitors as we do for at Swedish during nighttime hours. patients. This process is outlined in the After 9 p.m and before 5 a.m., please have Conditions of Admission form you signed when your visitors use the Emergency Department you first arrived at the hospital. All visitors to entrance to access the hospital and obtain a Swedish are expected to behave appropriately. visitor badge in order to visit you after open- We will not tolerate any actions that threaten visiting hours (5 a.m.-9 p.m.) end. patients, other visitors or staff, including verbal or physical harassment or abusive language. If visitor behavior becomes an issue, we will Personal Belongings address it with a warning and may ask the Swedish is committed to ensuring a safe and visitor to leave our premises. secure place to work and to receive care. You can bring a purse and one bag with you for If your friends or family members have an illness essential personal belongings, plus any luggage that is easily spread to others (a cold or cough, that you may need as part of your medical the flu, chicken pox, measles, mumps), please treatment such as a childbirth bag. As a con- inform them not to visit, and to stay home and dition of admission, Swedish may inspect your get well. personal belongings in an effort to prevent prohibited items such as weapons, illicit or Hand Hygiene illegal drugs or contraband, and other hazard- Everyone, including visitors and your health-care ous items or substances from entering the team, should use alcohol gel or wash their hospital. hands when entering and leaving your room. You may hear staff remind your family to “gel in and gel out,” which refers to the alcohol gel outside your door. We also expect that you will ask your health-care provider, “Did you use alcohol gel or wash your hands?” before they provide care.

8 If You Smoke Scents Our mission at Swedish is to improve the health Please do not wear fragrant perfume, cologne or and well-being of each person we serve, lotion to the hospital. Many people are sensitive including patients, families, visitors, staff, to these scents. We ask the same of our staff physicians, volunteers and others. Part of that and physicians, as well as your visitors. mission is to provide a safe and healthy environment. A healthy environment includes a smoke Personal Electronic Equipment and tobacco-free facility. Swedish is proud to In the hospital, the use of any electronic equip- say we are smoke and tobacco-free inside and ment — cell phone, personal digital assistant out, at all campuses and in all our outpatient (PDA), pager, laptop computer, iPads, video clinics. This policy includes the use of electronic games or anything with an on/off switch — is cigarettes (e-cigarettes) or any other similar limited for you and your visitors. If you must use device, as well as chewing-tobacco products. these items, you and/or your visitors must be During your stay in the hospital, you are not at least 10 feet from any medical equipment. allowed to leave the building to smoke. If you This means that use of electronic devices are prohibited in most hospital rooms; hallways and are dependent on a nicotine product, we offer waiting rooms are the best places to use these nicotine-replacement therapies; these are readily devices. available and billed as part of your insurance benefits. Patient Rights Visitors who choose to smoke must not be on Swedish wants you to be aware of your rights Swedish property or in parking garages, and be as a patient. We believe your patient rights are at least 25 feet from building entrances, exits, important, and therefore we state them here for windows that can open, air conditioners, vents you and your family or loved ones to review. or other air-intake systems, as outlined by state We will do everything possible to make sure law. that your rights are respected.

Swedish supports a program to help you or any As a patient at Swedish, you have the right: of your friends, family or visitors quit smoking. • To be treated with courtesy, dignity and If you would like information about the program, respect by all hospital staff. please call 1-800-QUIT-NOW. • To have your personal, cultural and spiritual Candles, Incense and values and beliefs supported when making Open Flames a decision about treatment. • To have someone of your choice and your You may not burn items like candles or incense physician notified promptly of your admission in any Swedish building. We understand that to the hospital. many of these items have cultural/religious meaning, but the potential for fire risk and air- • To talk about any complaints you have about quality issues prevents their usage in all build- your care without fear of getting poor treat- ings. Candles are allowed in chapels under ment. To have your concerns reviewed in a special permit from the fire department. timely manner with assistance or advocacy as required and, when possible, resolved in a timely manner. You have the right to be informed in writing of the response to your concerns. 9 • To know the physician who is mainly in charge • To be free from restraint or seclusion imposed of your care, as well as any physicians who as a means of coercion, discipline, conve- might be consulting on your case. nience or retaliation. Restraint or seclusion will • To know the name and title of your caregivers. only be used to ensure the immediate physical safety of the patient, staff or other people in • To know if your care involves the training of the hospital, and will be discontinued as soon health-care providers. You have the right to as your behavior no longer poses a safety agree or refuse to participate. threat. • To receive complete and current information • To involve family members or significant about your diagnosis, treatment and prog- others in your care decisions, such as a legal nosis in terms you can understand. All designee or decision-maker identified through explanations should include: a Durable Power of Attorney, Living Will, or – a description of the procedure or treatment Physician Order for Life Sustaining Treatment and why it would be done (POLST). Caregivers must provide care based – the possible benefits on your wishes. Additional information is – the known serious side effects, risks or available upon request. drawbacks • To personal privacy. Case discussion, consul- – problems during recovery tation, examination and treatment will be – the chances of success conducted to protect each patient’s privacy. – other procedures or treatments that • To have all communications and records could be done related to your care kept confidential. • To an interpreter or communication aid if you • To not to be discriminated against — and to do not speak English, English is your second not have your visitors be discriminated against language, or you are deaf, hard of hearing, — because of race, color, religion, sex, age, have vision issues, cognitive impairment, or national origin, sexual orientation, disability or have speech disabilities. Communication will source of payment and other factors in be tailored to your age and your needs. admission, treatment or participation in • To help your physicians and other health- Swedish’s programs, services, activities and caregivers in the planning of your plan of care. visitation. This statement is informed by a variety of federal and state regulations. • To be informed of the results of treatment, positive and negative, expected or • To supportive care, including appropriate unexpected. assessment and management of pain, treatment of uncomfortable symptoms and • To be able to receive and read your medical support of your emotional and spiritual needs, records in a reasonable period of time and to regardless of your medical status or treatment a description of everything in your records. decisions. • To refuse any procedure, drug or treatment • To receive care in a safe setting, and to be and to be informed of the possible results of free from any forms of abuse or harassment. your decision. To access protective services. • To a second opinion, at your own expense. • To request help (including family or visitor requests) from the Swedish Ethics Committee for ethical issues surrounding your care.

10 • To be moved to another facility at your request Patient Responsibilities or when medically appropriate and legally At Swedish, we want you to play an active role permissible. You have a right to be given a in your health care. As a patient, you have a complete explanation about why you need to responsibility to: be moved and if there are other options. The facility to which you will be moved must first • Provide complete and accurate information accept you as a patient. about your medical history and communication needs to those involved in your care. • To know if your care involves research or experimental methods of treatment, and to be • Take part in decisions about your care and protected during research and clinical trials. treatment. You have the right to agree or refuse to • Ask questions about unfamiliar practices participate. Refusing to participate will not and procedures. prevent access to any care at Swedish. • Inform your physician or nurse of any • To be informed during your hospital stay of changes in your health. patient-care options when hospital care is no • Follow your treatment plan of care. longer needed. You have the right to participate in planning for when you leave the • Be considerate of other patients and ensure hospital. that your visitors are equally thoughtful. • To examine your bill and receive an explan- • Respect hospital policies and staff. ation of the charges regardless of how you • Arrange payment methods for your pay for your care. hospitalization. • To know about hospital policies, procedures, • Be respectful of your caregivers and obey rules or regulations applicable to your care. hospital regulations; this will help us provide • To have you or your representative make you with a safe environment where we can informed decisions regarding your care. give you the best care possible. In rare instances where patients jeopardize our • To include family members or significant safe environment and can’t respect our others in your care decisions. employees, the physician is notified and • To have access to, request to make amend- discharge may occur. ments to, and obtain information on disclo- sures of my health information, in accordance with applicable law. • To be informed about unanticipated outcomes of care, treatment and services. • To assign someone, legally, to exercise the rights listed above on your behalf, if you are unable to exercise them. • To request, receive or refuse visitors at your (or your representative’s) discretion, unless there is a clinically necessary or reasonable restriction/limitation.

11 Partners in Your Care Swedish Medical Center/Edmonds Campus Patient Advocate Patients, family, visitors and health-care pro- 21601 76th Ave. W. viders can make each hospital visit safer. Below Edmonds, WA 98026 are many safety and health suggestions that 425-640-4365 you may find applicable while you are here: • Designate one family member or other Swedish Medical Group Clinics identified person to be a contact for health- Patient Relations care updates. This will eliminate the need for 206-215-2979 nursing staff to repeat information to numer- In addition, you also have the right to contact ous persons and allow them to focus on the Washington State Department of Health patient care. It is also helpful to have this or The Joint Commission Office of Quality person ask questions and understand the Monitoring. answers so you are not overwhelmed by information while you are in the hospital. Washington State Department of Health Make sure this person understands your HSQA Complaint Intake preferences for health care. P.O. Box 47857 • Utilize your family and friends to assist you Olympia, WA 98504-7857 in preparing for discharge by asking them to 1-800-633-6828 or 360-236-7400 make necessary arrangements for care at Office of Quality Monitoring home if necessary. These tasks may include The Joint Commission obtaining special equipment, food, medica- One Renaissance Blvd. tions or transportation home from the Oakbrook Terrace, IL 60181 hospital. 1-800-994-6610 • Remind visitors that no food should be [email protected] brought to you during your stay unless you If you are a Medicare beneficiary and have a have previously checked with the nurse. complaint regarding quality of care, your Comments or Concerns Medicare coverage or premature discharge, you may contact Qualis Health at the following There is a complaint procedure in which patients address: may participate without fear of jeopardizing their care. If you have concerns or complaints about Qualis Health any part of your care at Swedish, please feel 10700 Meridian Ave. North free to speak with any manager or staff member Seattle, WA 98133 on the unit or in your clinic. 1-800-445-6941

Swedish Medical Centers First Hill, Cherry Hill, Ballard, Issaquah, Redmond and Mill Creek: Clinical Patient Relations 747 Broadway Seattle, WA 98122-4307 206-386-2111 or ext. 62111 (from an in-house phone)

12 Advance Directives Physician’s Order for Life for Medical Care Sustaining Treatment (POLST) We want you to make decisions about your This is a document which is provided by your medical care and we encourage you to make physician in his or her office. It helps you tell your treatment wishes known ahead of time. us about your wishes when a health-care emergency occurs. It is signed both by you Advance Directives are papers that state your and your physician. choices for medical treatment, or name someone to make those choices for you, if you If you have this document and give it to the staff become seriously ill and can’t make decisions. at Swedish, we will copy it and honor its It is important that you discuss these kinds of contents for up to 24 hours until your hospital health-care decisions with your physician and physician can discuss its contents with you and family or friends. They should also have a copy write these care decisions into our patient-care of the written document you have signed. orders. Bring a copy of your Advance Directives to the hospital so it can be included in your medical Medications record. Medications are an important part of your overall hospital experience. To help your doctors make Cardiopulmonary Resuscitation medication therapy decisions, you will need to (CPR) Policy bring an up-to-date list of all medications you Swedish Medical Center’s policy is to provide are currently taking that includes prescriptions cardiopulmonary resuscitation (CPR) for all (including medications administered by a pump patients when they stop breathing or their heart or skin patches), vitamins, herbals and over-the- stops beating, when it is deemed medically counter products. reasonable. CPR involves pressing on the chest If possible, we would like you to leave your and placing a tube into the throat and pushing medications at home and just bring the list with air into the lungs. Additional treatment may be you, unless we’ve told you previously that we needed, such as ventilator machines (machines do not carry a medication that you take. If you that help with breathing) or pacemakers (a do bring your medications to hospital to help device that keeps the heart beating). There is a us know what you’re taking, make sure that risk of injury to the ribs or internal organs from someone is available to take them home for you. pressing on the chest. Also, if blood flow stops due to heart failure, there is a risk of additional During your hospital stay, you may only use your injury, including brain injury. There is no guaran- own home medications if our pharmacy cannot tee that CPR will be successful. (or does not) supply them. This would include intravenous or other injectable medications If you do not want CPR, please let your health- prepared by an outside pharmacy, such as TPN care team know so that they can assist you (nutrition) solutions, pain-relieving or chemo- in obtaining a written doctor’s order for your therapy medications given by a pump, or your request. A doctor’s order is required to prevent own insulin pump and blood glucose meter. You CPR. may only take these medications with permis- If you tell us you do not want CPR, we will follow sion from your physician when the Swedish your wishes and do our best to make sure you pharmacy is unable to provide them for you. are comfortable while in the hospital.

13 Since not all medications are carried by the For questions about a clinic bill from Swedish hospital pharmacy, some equivalent medica- Medical Group, call 206-320-4476 or tions may be given to you instead of your usual 888-294-9333. medications that are on your list. Other major associated providers: During your stay with us, as many medications • AMR (Ambulance) 800-913-9106 as possible are dispensed in individual pack- • Cellnetix 800-374-4045 ages to help to provide the best environment for medication safety. • LabCorp 888-680-4140 • Physician Anesthesia Services 206-625-0578 Difficult Decisions • Radia Imaging 425-297-6200 (Ethics Consults) • Seattle Radiology 206-292-7777 The hospital has an ethics committee available for consultation if you or your family is having Support Swedish difficulty making decisions about your treatment. Many patients and families ask how they can Please ask your nurse for assistance. thank the staff for excellent care. One great way Donate Life is via a donation to the Swedish Foundation. As a nonprofit health system, Swedish relies on Organ donation is one of the greatest gifts that community contributions to ensure our ability to you can give. Often, donor families find comfort deliver world-class service and provide state-of- knowing their donation helped others and the the-art facilities and technology to our patients. donation often saves the life of the person who Donations can help physicians find new ways receives it. Please visit these web sites for to treat patients, build training labs to teach the valuable related information: next generation of caregivers, provide charity Life Center Northwest – www.lcnw.org care for uninsured patients and support many Donate LIfe Today – www.donatelifetoday.com other exciting developments in patient care. or 1-877-175-5269 To learn more, please contact the Swedish Medical Center Foundation at 206-386-2738 Billing Information or visit www.swedishfoundation.org. Swedish Medical Center wants to help you understand your hospital bill. Here is a list of Confidentiality of Your phone numbers you may need: Personal Health Information We want to let you know that we protect your For questions about a First Hill, Cherry Hill, privacy by not sharing your personal health Ballard or Issaquah hospital bill, applying for information or other information about you free or discounted care, or billing to your unless required for treatment. You can find insurance company, call 206-320-5300 or this and other details in our Notice of Health 1-877-406-0438. The Financial Patient Relations Privacy Practices. We offer this notice upon contact number is 206-386-2562. request, so if you did not request a copy at the For questions about an Edmonds hospital bill, time of your admission or registration, you may financial assistance options, or billing your request a copy from your caregiver, or by calling insurance, call 425-640-4230. the Patient Registration office. They can be reached through the hospital operator.

14 Notes/Questions for My Care Providers

15 Patient Checklist/ Notes for Your Care Providers: We want your hospital stay and recovery to go well. You are encouraged to choose a family member or friend to support you and learn about your care. You and any support person will play an important role in your healing.

Please check the boxes below as you complete them and write down any questions you have on the inside cover.

My Support Person is: ______

Phone number:______Alternate number:______

I expect to leave the hospital on: ______

I am in the hospital because: ______

While I am here…

I understand my medicines, treatments and tests.

I am as comfortable as possible.

I am participating in daily activities as much as possible.

Before I leave…

I know which medicines I need to take, why, and what side effects to watch for. I know how and where to get them.

I understand my condition/illness and what symptoms to report.

I know what activities are safe for me.

I know what I can eat.

To be ready to go…

My transportation is arranged.

I have a plan to get equipment I need.

I know which doctor(s) to call and have their phone number(s).

My follow-up appointments are made.

My questions have been answered.