Annual Report 2017

langleyacl.com Contents

Our Association 5

Principles of Service 6

Board of Directors 8

President’s Report 10

Executive Director’s Report 12

Financial Overview 14

Langley Association for Community Living Core Values 17

Human Resources Facts & Figures 18

Administration 20

Care Providers 21

Employers 22

Employment Stories 24

Langley Association for Community Living & Langley Children’s Society 26

In Memoriam: Brad Forster 27

Organizational Growth & Outcomes 28

Adventures 34

2 LANGLEYACL.COM 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING LANGLEYACL.COM 3 Our Association

The Langley Association for We are a registered not for profit In addition to the delivery of services Community Living is a vibrant Society and charitable organization through contracts with various Min- governed by a dedicated Board of istries, the Association is very active and dynamic organization Directors selected from the member- locally, provincially and nationally in that supports in excess of ship of the organization. Our elected projects and initiatives that advance 1400 children with special or Board of Directors is comprised of fam- the inclusion and citizenship of people developmental needs, youth ily members, self advocates, members with intellectual disabilities. We are of the local business community and fortunate to have a dedicated team of and adults with intellectual other interested community members. staff and volunteers who are commit- disabilities and their fami- The Association offers a broad range ted to the shared vision of inspiring a lies. The Association’s activi- of programs and services that are community where we all belong. We ties are guided by a strong funded by various Ministries and Crown welcome and encourage the participa- Agencies of the Province of BC. These tion of any community members who set of values and principles include family respite and support have an interest in supporting the informed through our rela- services, infant development pro- people we serve and our organization tionships with the people we grams, supported child development to be the very best. serve and their families and programs, aboriginal infant develop- friends. We are proud to be ment programs, aboriginal supported child development programs, child and an important asset for the youth services, adult respite services, communities of Langley and a full range of residential supports a voice for those who require from staffed, to home sharing services, our support and assistance. supported living, community inclusion services, personal network development services and supported and customized employment services and micro enterprise development services. All the organization’s services are internationally accredited by CARF, the Commission for the Accreditation of Rehabilitation Services.

4 LANGLEYACL.COM 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING LANGLEYACL.COM 5 OUR VISION OUR MISSION

Inspiring a community where we all belong. The Langley Association for Community Living builds and strengthens community through advocacy, information and support. We provide services that improve quality of life for children with developmental or special needs and adults with intellectual disabilities and autism spectrum disorder. Principles of Service

The Langley Association for Community Living is committed to assisting people receiving services to be active and contributing members of their community. We adhere to the following principles to guide us in this effort.

Person Centered Supporting Families Using Local Reliance on Lifelong Services and Personal Community Individual and Family Learning Networks Supports Satisfaction Planning and delivery of We believe that individuals services will be centered We believe that people are Where possible and The Association will rely on learn and grow through on the person with the disabil- safest when family and friends appropriate, the Association measures of individual and participation and experience. ity, their family and personal surround them. We will assist will utilize community supports family satisfaction in monitoring All individuals will be network. We must not fit a per- all people receiving our services to ensure that participants’ and evaluating our efforts. supported to live dynamic son we support into a service to develop and maintain needs are met. We will partner We will be held accountable and interesting lives. we provide, but create a service personal support networks. with other community agencies for desired outcomes. based on what the person The development of friendships and services to assist individu- wants and needs. and meaningful participation als to achieve their goals and in community life will enhance build community. the quality of life of the people we support.

6 LANGLEYACL.COM 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING LANGLEYACL.COM 7 2016 – 2017 Board of Directors

Shelley Durant Sharla Mauger Maggie Metcalfe Alex Aragon Cheryl Gabriel Jayne Burton PRESIDENT AND TREASURER SECRETARY DIRECTOR DIRECTOR DIRECTOR DIRECTOR

Shelley is an experienced accounting Sharla grew up in Langley where she Maggie has lived in Langley for more Alex Aragon, CFP, FMA, LLC, has lived Cheryl is a member of the Kwantlen Jayne is married to Steve with 2 adult professional who has held several ca- and her family currently reside. In than thirty years. She has been a in Langley for 12 years. He is an invest- First Nation currently works as an children, Courtney and Christian. Jayne reer positions fulfilling accounting, addition to her volunteer work with member of Langley Association for ment specialist with Scotia Bank. Alex Education Coordinator for Preschool has resided in Langley for over 30 administration and management roles Special Olympics-BC, Sharla has been Community Living board since 2000. has previous board experience with the to Grade 12 and Post-Secondary and years and has been an active volunteer in a variety of industries. Shelley is involved with numerous community She is married and the mother of two BC Disability Games Society. He vol- Trades students. Cheryl was Aborigi- for organizations focussing on improv- married to Gerry and has two adult committees and organizations over the adult children Mark and Danielle. unteers for the United Way, the Breast nal Support Worker from March 1994 ing services and the quality of life for children, Jason and Danielle. Jason years. While a Langley City Councillor, Mark presently receives support from Cancer Foundation and for church to June 2004 in the Langley School individuals with intellectual differences. lives in Langley and has had services Sharla worked on the development and LACL.Maggie’s career was in the child activities. He enjoys spending his free District. This position helped with Jayne comes to LACL from the Langley from LACL since 2004. Danielle lives implementation of a number of local, development field and most recently time with his family, cycling and being understanding the importance of Child Development Center having in Richmond and is a French Immersion regional and provincial initiatives with she was the Director of Supported outdoors. networking on behalf of education and served on the Board for 20 years. Her kindergarten teacher in East Vancou- a keen interest in creating aware- Child Development at the Fraser Valley programs to help students succeed on professional background is Financial ver. Shelley has been a member of the ness around diversity. She is a Special Child Development Centre in Abbots- their educational journey. Cheryl is a Services Management and has varied LACL Board since 2011. Education Assistant, working with the ford. Presently she is the chair of the Board member for First Nations Educa- experience in retail having owned an Langley School District. Sharla is the Upper Fraser Community Council for tion Steering Committee of B.C., for antique business in Fort Langley. Jayne recipient of the Rotary International CLBC and is active in other community Kamara Jansen the last two years; Aboriginal Advisory is currently Volunteer Coordinator for Paul Harris Fellow Award and the volunteer work. DIRECTOR Member for Chilliwack, Mission, Maple Langley Special Olympics, working with Queen's Diamond Jubilee Medal for her Ridge, and Langley School Districts the Board and athletes for 6 years. Brad Forster community contributions. as representative of Kwantlen First Kamara works as a Legal Clerk at the VICE PRESIDENT Nation. Cheryl is an Executive member Ministry of Justice. She has extensive and Elder Guide for the Fraser Region Wendy Sashikata experience in tutoring students with Aboriginal Early Childhood Develop- Brad joined the Board in January learning and developmental disabili- DIRECTOR ment Network under the new title of 2001. Brad’s son is residing in a home Wayne Doane ties. She has a sister with severe Au- “Many Voice, One Mind” for more than in Langley that is operated by the As- tism who receives services from LACL. DIRECTOR 13 years. Cheryl and her husband Le- sociation. Brad owns and operates his Born and raised in the Lower Mainland, keyten have been elders for the Lang- own consulting company Silver Forest Wendy has been a frontline social ser- ley Child Development Center Family Enterprises. Brad and his wife Judy are Wayne enjoyed a career that spanned vice worker for many years. In addition Gatherings for 13 years to help bring actively involved in supporting their 35 years in support of children with to psychology, Child and Youth Care, cultural and traditional teachings to son’s home. special needs and adults with a devel- and Social Work, Wendy also studied Sky Hendsbee Aboriginal families in the Langley and opmental disability. These experiences and worked in the child welfare system DIRECTOR Aldergrove areas. Cheryl is honored to included employment with non-profit in Japan. Currently, she works at a be part of the tables and gatherings associations and senior positions in non-profit agency, supporting children Sky lives in Cloverdale and works at that help children and families. It is government associated with the com- and youth. Mai’s Vietnamese Restaurant in Lang- about giving back to the community in munity living movement. Now retired, whatever way possible! Wayne is married with two children ley and for Shine a Blind in Surrey. Sky and enjoys frequent visits and time is part of Special Olympics in Surrey. with his six grandsons. Wayne and his He is currently a DJ for another not-for- wife have also supported a young man profit society, Langley Dance Connect with a developmental disability for Club. many years.

8 LANGLEYACL.COM 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING LANGLEYACL.COM 9 Our teams have worked hard this year to control costs wherever possible and I want to acknowledge President’s Report their efforts.

Change is the norm at the Langley Association for Community Living. We are an organization delivering a range of services in a growing and evolving community that is home to an ever complex array of challenges. We have to be vigilant in our efforts to ensure that our services reflect best practice and meet the changing needs of the children, youth, adults and their families that we have the privilege to serve. I am always im- pressed with the capacity of our organization and the leadership team to maintain responsiveness in the face of this.

The Annual Report gives us the opportunity to take stock of In 2017 we made significant progress in our merger with the We remain attentive to the challenge of balancing the past year and to reflect on the many accomplishments Langley Children’s Society. You will recall that a resolution revenue and expenses. This past year we were hit with of the organization. It is not possible to highlight all the was passed unanimously at our 2016 AGM to undertake this significant cost increases for our employee benefits in accomplishments and so I will reference those that have a work. All the services delivered by the Langley Child Devel- extended health, long term disability and Work Safe BC meaningful impact on our collective work. opment Centre are now under contract with LACL and all premiums. We will feel the impact of these cost pres- former LCDC employees have transitioned to our organiza- sures through the coming years and will do all we can to tion. We are pleased to welcome each and every employee mitigate the impacts. Our teams have worked hard this In 2016–2017 we completed a three-year cycle of our stra- and are confident that they add significantly to the existing year to control costs wherever possible and I want to tegic plan and are presently finalizing the strategic direc- talent pool in our organization. The final elements of asset acknowledge their efforts. tions that will guide us to 2020. Broadly speaking, over the transition should be completed in the coming weeks. past three years our plan guided us to expand the range of services we offer to youth and their families and ensure We have a growing array of assets (property and vehi- that we have a range of serviced offerings across the lifes- The pace of organizational growth remains high. We experi- cles) that take increasing amounts of time and funding to pan. It continues to address the challenges of recruitment ence steady referrals for our employment and community maintain. In the coming year we will be looking at ways and retention of staff and skilled care providers and imple- inclusion services, home sharing services and adult respite. that we can improve our management of these assets ments efforts to ensure stability of our financial resources. We are excited to have a new employment and community and ensure their continued long term viability. We have made tremendous progress in these areas. Strate- inclusion service in Langley City this year. Quantum Leap is Respectfully submitted, gic directions to 2020 include promoting opportunities and a wonderful example of the power of collaboration between We have a dedicated and committed Board of Directors delivering services that promote citizenship and strengthen families, LACL and CLBC, and may serve as a model for the who take their stewardship of LACL very seriously. In our community development activities in ways that improve development of future services of this nature. Our infant collaboration with an amazing and talented leadership access to accessible and affordable housing. The plan development, supported child development and aboriginal team extraordinary things happen. I want to extend my addresses the continued need for early years’ services in infant and supported child development programs all experi- Shelley Durant gratitude to everyone whose contributions inspire a Langley as well as continue efforts to deliver service of the ence high demand with growing waitlists for service. LACL community where we all belong. highest quality. We will be sure to post progress on our has been active this past year with colleague organizations PRESIDENT strategic actions on a regular basis on our website. and our provincial office of Inclusion BC to advocate for Langley Association for Community Living much needed and long overdue funding increases for critical early years services.

10 LANGLEYACL.COM 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING LANGLEYACL.COM 11 Working in community can be unpredictable, but in the end the outcomes reflect the kinds of results and impact Executive we aspire to — authentic inclusion. We are also in the early days of Annually I reference the fact that the developing a new approach to employ- demand for our services continues to ment and community inclusion services. increase. Our community is growing Called Quantum Leap, this service and we can expect continued pressure relies heavily on a co-management to expand our offerings. Our children’s Director’s Report approach to service design with the services, early years supports, youth families of the individuals we support. programs, respite services for families, For a number of years, LACL has been staffed residential services, in-own- working with CLBC project staff to ex- home services for adults, home shar- plore new models of employment and ing, employment and community inclu- It’s no easy task to keep all the moving parts As our President referenced in her message, community inclusion service that allows sion services and community-building of our organization aligned. Yet in the end change is the norm at the Association. Admit- for greater flexibility in the design supports are delivered in more than alignment is a critical factor in supporting tedly, one can point out a number of programs I am excited about the work that we and delivery of the service to promote 25 locations throughout the commu- the delivery of quality services that meet the and services across the organization that did to prepare a new strategic plan employment and lifelong learning as nity. This demands a well-coordinated expressed needs of the children, youth, adults, have been remarkably stable over the years that will take us to 2020. We engaged well as expand individual’s network of supervisory and administrative team and their families that we serve. Proper align- and question where this notion of change with a wide variety of stakeholders, friends. Quantum Leap’s arrival coin- to provide back end support to our ment is even harder to maintain when we also is coming from. I see change reflected in so individuals we support, their families cides with this emerging approach and direct support staff. LACL has always commit to supporting individuals in highly per- many and varied ways: the increasing variety and staff. We examined best practices will differ primarily from other employ- maintained a modest team to provide sonalized and individualized ways that reflect of programs and services that are delivered; in other jurisdictions and set direc- ment and community inclusion services this oversight and I am grateful for their unique needs and aspirations. I continue welcoming a range of early intervention and tions for the future that will challenge in the extensive role that family mem- their continued commitment to their to be reminded of our core organizational child and youth services, the diversity of us in a variety of ways. We will focus bers play in organizing and supporting work. I want to extend a specific word values and the important role that they play the individuals and families we support, the our efforts on supporting everyone to the daily operation of the services. of thanks to our finance and payroll/ in ensuring all the moving parts are heading in growing and diverse workforce we employ, the achieve full citizenship, use a commu- benefit departments. They are always the same direction. This direction is towards range of independent contractors in respite nity development framework to assist so accepting of increased workload We have experienced more modest inclusion, citizenship and belonging; aspira- and home sharing services, the amazing local everyone in achieving their goals and demands and are to be congratulated growth in all our program and service tions we all have in common. employers who welcome youth and adults into continue to develop tools and methods for maintaining such a high standard areas in the past year outside of the their businesses as employees, the evolving to ensure continuous improvement of of performance in the face of increas- significant growth arising from the aspirations of individuals and families and the our programs and services. ing pressure. We will be continuing to I am supported and directed in this endeav- arrival of a range of early intervention changes that are occurring across our com- examine our administrative infrastruc- our by an incredible Board of Directors. They services. Our children’s respite service munities as Langley grows. tures this coming year to ensure that regularly offer encouragement, guidance, has remained relatively stable this past This past year we merged with the we have sufficient personnel to support assistance and advice. They also allow me and year, despite a staff shortage. Our Langley Children’s Society/Langley internal business processes. the entire leadership team to explore, experi- I would be less than truthful if I did not Child Development Centre and as- employment services team welcomed ment and risk in ways that ultimately result admit that the work we do in some respects sumed responsibility for the delivery 22 new job seekers and after file in unique and individualized approaches to is becoming more complex every year. This is of an infant development program, a closures were able to support a total The successful work of our organization service and support. I want to acknowledge in part a reflection of the increasing complex- supported child development program, of 101 people throughout the year. is the result of the collaborative effort their continued encouragement and support ity of the individuals we support, but equally, aboriginal infant and supported child This represents a 28% increase over of many individuals, families, com- and reaffirm how vital this is to the health of if not more so, a reflection of the increasing development programs, a child and the previous year. This does not reflect munity support workers, consultants, our organization. complexity of the systems and bureaucra- youth program as well as primary those individuals we have supported supervisors, managers and administra- cies we collaborate with. Complexity is also responsibility for the operation of the through our self-employment initiative staff all active in an hospitable and a reality we must face if we want to work Langley Early Years Centre. With the tive. The various community inclusion welcoming community. I would be remiss if I didn’t acknowledge and across community organizations, groups and addition of these services to our cur- teams welcomed 17 new participants in offer sincere thanks for the financial contribu- associations in ways that build social capital. rent children’s respite service LACL is 2016–2017 representing a 14% increase. tions we receive from the Ministry for Children Working in community can be unpredictable, now serving 1000 children each year. Our staffed residential services con- and Family Development and Community but in the end the outcomes reflect the kinds We welcomed a team of child care tinue to see the co-hort of individuals Living British Columbia. We work with an of results and impact we aspire to — authentic consultants, supervisory and support served age and they are kept busy Dan Collins exceptionally talented group of social workers, inclusion. Increasingly you will notice that we staff who share our commitment to ser- addressing the many challenges that facilitators, service analysts, team leaders, are partnering with others in communities and vice excellence and bring many talents, emerge as a result of this. Home Share EXECUTIVE DIRECTOR managers and directors and its through our neighborhoods across Langley to collaborate skills and tenure to our organization. has only experienced modest growth Langley Association shared goals that we are able to achieve so with us. Our efforts and our individual and We are now better positioned to offer as it has become increasingly difficult for Community Living much for the individuals and families across collective contributions benefit the entire services to individuals in our commu- to recruit care providers, yet our adult our community who request our services. community. nity across the lifespan. respite service has almost doubled in the past year.

12 LANGLEYACL.COM 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING LANGLEYACL.COM 13 We are most grateful CHRISTIANSON, Lucy J & J SALES LTD NEATE, Gordon COLLINS, Dan KOVACS, Deebra OPUS FRAMING to the following & ART SUPPLIES COPLEY, Drew KYDD, Susan individuals, businesses PALM, Lois COUTU, David LABORDE, and organizations for Chris and Arne Larsen PATERSON, Shirley EMANUELS, Lori their personal donations LANGLEY SCHOOL RAWLUK, Carol Financial Overview FORSTER, Judy DISTRICT to the Association STEWART, Bonnie HANSENNS, MADSEN, Sam and Josh Donalda and Peter TEAM TELUS CARES

HOMINUM MCKENNA, Mary VANDERZALM, Dorothy

Our Primary Funders

We are grateful for the ongoing support Township of Langley and financial commitment of Community Living British Columbia and the Ministry of We are especially appreciative of the fact Children and Family Development. CLBC and Where the money came from: How we put the money to work: that we deliver services in a community that MCFD fund a majority of our programs and embraces diversity and inclusion. The Town- services and without their ongoing support ship of Langley has always been and remains we would be unable to achieve the successes a vital partner of our organization. In addition we do. Together, we are creating positive to providing the organization with a lease GAMING ENFORCEMENT BRANCH GRANTS & DONATIONS CAPITAL futures for the citizens of Langley who have for property that houses our administration a special need or a developmental disability. BC HOUSING MORTGAGES & FACILITY COSTS offices and Bridge Centre the Township offer MICROBOARDS ADMINISTRATION grant opportunities and permissive exemp- OTHER PROGRAM EXPENSES In addition to CLBC and MCFD, we must ac- tion to taxation for the homes we own in MHSD CONTRACTS (HS & RESPITE) knowledge the support of the following organi- the Township. Council and staff have always MCFD STAFFING zations whose generous contributions this year CLBC been proud supporters of our organization have been a critical part of our success: and the individuals and families we support. We thank then for their ongoing commitment.

BC Housing Management Commission

The United Way of The Lower Mainland The City of Langley Volunteers remain a ANNUAL SUMMERFEST 2016 VOLUNTEERS Pam Mihic Ministry of Social Development valuable asset to LACL. CHRISTMAS DANCE 2016 VOLUNTEERS Michele Stephen and Social Innovation We appreciate the support we receive from Amodini Azad Bonnie Stewart the City of Langley council members and We thank the following: staff. Ensuring that we all live, work and rec- Bev Cumming Karen Speijer BC Lottery Corporation and Gaming reate in a safe and welcoming City is a goal Policy & Enforcement Branch we have in common. The City is a wonderful Rajvir Dhadwal supporter of You’ve Gotta Have Friends, as well as our community events and activities. Canadian Association Marina Moquin We appreciate the City community grants for Community Living that enable our organization to host community events and improve our infrastructure. We thank them for their enduring support. Inclusion BC through Ready Willing and Able

14 LANGLEYACL.COM 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING LANGLEYACL.COM 15 Langley Association for Community Living Core Values

Moving Person-focused Growth Collaborative Supportive Community Forward and Development Creativity Relationships Building

Embracing and Meeting needs Joining forces Being connected and Engaging and contributing driving change for and building to develop imagining what it must be to “everyone has a place the better capacity possibilities like for each other and role here”

Elements of Core Values Elements of Core Values Elements of Core Values Elements of Core Values Elements of Core Values (as described by participants) (as described by participants) (as described by participants) (as described by participants) (as described by participants)

16 LANGLEYACL.COM 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING LANGLEYACL.COM 17 Human Resources Facts & Figures

Our Employees

The Langley Association for Community Living is attentive to the need for our organization to recruit and retain the most qualified staff in order to meet our commitment to deliver high quality services.

The employees who work for our organization embrace our organization’s core values and aspire to our vision of a community where everyone belongs. It is through the hard work of our staff that we are able to achieve the success we do. Employee Years of Service Our Human Resources practices are continuously evolving in Employee Composition 2016-17 an effort to ensure that we remain responsive and provide 2016-17 employees with ongoing opportunities for learning through professional development. Ensuring our employees are equipped with the skills and talents to deliver best practice contributes to achieving the desired personal level outcomes 7% 11% 24% 8% 11% 28% hoped for each of the individuals we support. 4% 19% 2%

LACL Human Resources Team meets regularly to review our 32% 30% recruitment practices, explore creative ways to address em- 13% 72% 51% ployee retention, implement best practices in performance 46% 42% management as well as implement an employee recognition program. This past year the team made positive inroads in addressing the extent of reliance on overtime for operation minimums which has resulted in significant cost reductions to the organization. < 5 YEARS FEMALE PART TIME RESIDENTIAL In the latter part of this year we welcomed the staff from 5–10 YEARS MALE FULL TIME COMMUNITY INCLUSION the Langley Child Development Centre and are proud to 11–15 YEARS CASUAL CDC count them as our colleagues. We acknowledge the skills and talents that they bring to enrich our organization and 16–20 YEARS TEMPORARY ADMINISTRATIVE broaden the range of programs and services we offer. 21–25 YEARS 25+ YEARS

18 LANGLEYACL.COM 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING LANGLEYACL.COM 19 Administration Care Providers

MANAGEMENT PROGRAM/SERVICE SUPERVISORS

Executive Director Dan Collins 43rd Avenue Rebecca Pruden Manager of Finance Danella Dodding 5 Corners Residence Regina Awotwi-Pratt 193 70 93 40 Number of LACL offer home offer children’s offer adult Manager of Payroll and Benefits Sandra Brenner Bell Park Residence Barb Winthrop active care providers sharing services respite services respite services Manager of Programs and Services Teresa Griffiths Belmont Residence Joanna Ciok Manager of Programs and Services Vicky Bell Bridlewoods Chris Peters Manager of Home Sharing (Part Time) Vacant Brookswood Residence Vonna Nugter Manager of Human Resources Clayton Heights Rebecca Pruden and Labour Relations Corinne Barton High Knoll Residence Joseph Emanuels Manager of Quality Assurance Hunter Park Residence Barb Winthrop and Supported Living (Part Time) Kim Bucholtz Jansen Home Aimee Estok Manager of Employment Development (Part Time) Annette Borrows Johnston Home Ros Phythian Manager of Children’s Services Robyn Diakiw MacMillan Home Joanna Ciok Braun Home Vonna Nugter PROGRAM/SERVICE COORDINATORS Newlands Residence Ros Phythian Tall Timbers Residence Tammi Fink Family Support Services Shirley Yamashita-Paterson Uplands Residence Everett Douglas Aga Karst Woodbridge Michelle Pedersen Home Sharing and Adult Respite Cindy Bell Dodd Relland Bridge Centre Clubhouse Aimee Estok Tina Harnett Connections Sue Erichsen What it means to be Patricia Hryhorczuk a care provider with LACL Explorations Chelaine Hahn Children’s Services Supervisors ESS James Long Infant Development Program Cora Boecker In adult respite it means that you provide rest and renewal Individualized Services Patrice Davies Supported Child Development Tina Thomlinson for parents who are the primary care provider for their adult Aboriginal Infant Individualized Services Marc Tateh sons and daughters. & Supported Child Development Joyce Hughes Quest Mark Castillo In children’s respite it means you provide rest and renewal Child and Youth Program Rudy Mallori Quantum Leap Jennifer Walton to parents and primary care providers for children/youth Langley Early Years Centre Coordinator Alicia Stark Partners in Employment Tami Logan LACL actively recruits contracted care providers with special or developmental needs. to fulfill vital roles in our programs and services. PSI James Long Our care providers provide high quality living and In Home Sharing it means you enable an individual to share ADMINISTRATION Supported Living Services Melissa Kramer/ respite assistance to individuals thereby enhanc- many aspects of their lives with you, while supporting the Jackie Robertson ing their quality of life. individual to maintain their autonomy. The care provider is

Administrative Assistant Gillian Sutcliffe responsible to provide support and assistance based on the individual’s specific needs and goals. Office Assistant (Part Time) Alyssa Haak YOU’VE GOTTA HAVE FRIENDS (YGHF) Care providers are vital to the operation of our

Office Assistant (Part Time) Dubravka Vukajlovic home sharing services as well as children’s and Janice McTaggart It means you embrace our mission, vision and values. adult respite. We are deeply appreciative of all Accounts Payable Clerk (Part Time) Glenda Solven Pat Weibelzahl they contribute to the mission and vision of LACL. It means you have a wide variety of skills necessary to Payroll and Benefit Clerk Melanie Hartle Sam Hanssens Penny Hambrook provide quality care and support for another human being.

20 LANGLEYACL.COM 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING LANGLEYACL.COM 21 Employers: Embracing and Driving Change

A&W 200th St. City of Langley Langley Times Paper Sirens A&W – Aldergrove Compass Group Langley Seniors Smith Vroom Investment Resource Centre A&W – Campbell Heights Costco Sodexo Services @ TWU Langley Sports Medicine Clinic A&W – Murrayville Dams Ford Lincoln Sales Starbucks – Fraser Station Langley Lodge A&W – Port Kells Dennis Davidson Starbucks – Brookswood Lantrax Logistics A&W – Walnut Grove Discover Canada Tours Starbucks – Fraser Crossing Lelem Arts & Cultural Café Adopt-A-Park/Street Dodd & Maureen Relland Starbucks – Jericho LEPS Aldergrove Credit Union – Downtown Langley Merchants Sport Clips Aldergrove Liberty Tax Services Dutch Masters Painters Stuffers Supply Company Aldergrove Credit Union – Maples Discovery Gardens First West Credit Union Susan & Chris Van Mook Murrayville McDonalds – Gateway Forevergreen Landscaping Sweet Thea Cakes Aldergrove Credit Union – McDonalds – Pioneer Otter Flight Museum The Home Depot McDonalds – Walnut Grove Alderview Complex Funny Farms The Joy of Coffee Menchies All Seasons Garden Centre Great Clips – Aldergrove Three Peaks Health Murrayville Town Pub Angel Safety Products Great Clips – Cloverdale Trinity Western University Murrayville Square Aquatrans Distributors Great Vancouver Zoo Tim & Sylvia Seiler Newlands Golf & Country Club Army & Navy Hakam’s Independent Grocer Tim Hortons Murrayville Old Navy Artful Dodger Pub Home Hardware Timms Center Child Minding Pacific Academy & Liquor Store Hope for Children Thrift Store Toys R Us Pacific Country Stables Autoworld It’s in the Bag Tracy Cakes Pacific Riding Barkley Brook JD Farms Specialty Turkey Trauma Tech Phil’s Floor Services BBS Pro J&J Sales Trendz Coffee House Port Kells Nurseries Beach Basket Joan Hansen Truck West Collision Premiere Van Lines Bentall Kennedy Jo-Anne Smith Valley First Aid Training Protonics Cleaning Solution Bibles for Missions Kal Tire – Cloverdale Viva Mexico Restaurant Quesadillas & Chilaquiles Big Red Cedar Fencing K-Line Trailers Vancity – Langley Ralph’s Farm Market Blue Planet Recycling Kindness club Vancity – Walnut Grove R.D.M Enterprises Bob's Bar ‘n’ Grill Langley Animal Walmart Protection Society Real Canadian Superstore Brookswood Rentals Wholesale Sports Bruno Andreone LACL Redwoods Golf Course Outdoor Outfitters Cadenza Controls Langley Times Renee Marlatt Windsor Plywood CanWest Components Langley City Ricky’s All Day Grill Centaur Awards Langley Coffee News Richmond Golf Course Centra Windows Langley Downtown Business Shawna Grower Association Chipotle Mexican Grill Shoppers Drug Mart Langley Golf & Banquet Centre Church in the Valley

22 LANGLEYACL.COM 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING LANGLEYACL.COM 23 Employment Stories

Nothing Tastes as Samantha is a Shining Star Carter wow’s them with Sweet as a Job Well Done at Centaur Awards his excellent performance Partners in Employment Since Carol started working at Tracy Cakes Samantha is very quiet, but the staff Carter was hired at The Artful Dodger Liquor works with businesses there has been nothing but compliments at Centaur Awards have nothing Store Pub in August 2015. Carter demonstrated and opportunities given to her. but praise for her. a strong work ethic which resulted in to help individuals with The Artful Dodger Liquor Store offering developmental disabilities She originally began working in the back but is now They have a brand new entrance and showroom him additional employment during greeting customers, bringing out tea, and helping and needed to hire someone to keep it looking the summer period. find and keep jobs that make some small meals for the kitchen! shiny and new, the answer was Samantha! Samantha loves her job and is happy to be Again, Carter has performed his job with enthusiasm meet their interests. Carol loves her job and is very proud of the success a part of such a great work team. and commitment, and this has resulted in his seasonal she has had with her growth and the connections position becoming permanent. Carter is so full she has made with her team. Everyone that she Her family is not surprised as they know of joy that he's working 3 days a week at works with praises her hard work and cheerful she is a hard worker who has an The Artful Dodger Liquor Store & Pub. attitude. The sky's the limit for Carol at this excellent attention to detail. Way to go Carter! beautiful little bakery and café. Keep shining bright Samantha!

24 LANGLEYACL.COM 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING LANGLEYACL.COM 25 IN MEMORIAM

Langley Association for Community Living Brad & Langley Children’s Society Forster Infant Development Program

The Infant Development Program is a family-centered, home based service developed for children from birth to age 3 who are at risk for or who are presenting a delay in development. The Infant Development Program provided service to a total of 260 children May 1950 – October 2016 over the past year.

Supported Child Development Our two organizations Brad served on the Board of Directors for over a decade, most of those years as our President. Brad gifted us with The Supported Child Development Program is a family centered service providing have joined together children birth to 19 years of age who have special needs with additional supports. the commitment of his support, encouragement and leader- under the banner of the These supports allow them to successfully attend licensed community facilities such as ship. Brad spoke often of his gratitude for the services his preschool, daycare and school age care. The SCD Program provided service to a total son Matthew received from LACL and of how positive a life of 411 children over the past year. Langley Association for Matthew was living with the support of a committed team Community Living. of staff. Brad was grateful to live long enough to see both Aboriginal Infant and Supported Child Development his sons, Matthew and Shayne live their “best lives”. Brad Receiving the services historically believed in giving back and lived this through his enduring delivered by the Langley Children’s The Aboriginal Infant and Supported child Development Program provides children from commitment to our organization. Brad encouraged us to risk, birth to 19 years of age with culturally sensitive and family centered support. AISCD to always find ways to be even better and celebrated our Society, as well as their dedicated programs provide sensory profiles, speech assessments and as well as individual and and talented employees, truly group programs for children under six years of age. AISCD provided services for a total successes with us. positions our growing organization of 146 children over the past year. to deliver much needed services Brad was a loyal and committed volunteer who gave gener- Brad gifted us with throughout the lifespan. We are Child and Youth Services ously of his time. Frequent last minute calls to make the all excited about the possibilities trek to the office were always met with an enthuastic yes Child and Youth Services offer children and youth ages 6-19 years of age who may and within hours Brad and his loyal dog Tuxedo would arrive for the future as we merge our the commitment of his require extra support to participate in programs that encourage peer friendship and to support the business of the organization. Brad was a collective wisdom and experience. relationships. The children and youth have the opportunity to actively participate in thoughtful man who worked tirelessly for his family and his In addition to a skilled and talented our After School Program and Spring and Summer Camps. Child and Youth Services provided service for a total of 30 children over the past year. community. support, encouragement team of staff we also have several Langley Children’s Society Board Brad leaves a tremendous legacy. His contributions have members serving on the LACL Langley Early Years Centre and leadership. shaped and influenced the success our organization expe- Board. Our Langley Child Develop- We are pleased to host the Early Years Centre in Willoughby Elementary School. The riences today and will have a long lasting impact on our ment Centre offers the following Centre provides a place for families with young children (pre-natal – 6 years) to access collective work. To his wife Judy and his sons Matthew and services: the various programs, services, information, and referrals that support early child development. The Centre is funded by the Provincial Office for the early Years and proudly Shayne we extend our deepest condolences and our grati- partners with Langley School District #35, Township of Langley, Encompass Support tude for sharing your family with our LACL family. Services Society and Langley community Services Society.

26 LANGLEYACL.COM 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING LANGLEYACL.COM 27 We support individuals to develop their potential “If you know me

Organizational Langley Association for Community Living helps indi- based on who I was viduals to develop their potential through the delivery of quality services. a year ago, you don’t To help us achieve this, we collect information so that we can make informed decisions to improve service know me at all. Growth & Outcomes delivery. Collecting “data” gives us accurate information instead My growth game is of information based on assumptions. This is called outcomes management. strong. Allow me to

Outcomes Management is an important part of our quality management strategy. reintroduce myself.” What is our purpose?

The purpose of the Langley Associa- tion for Community Living is to provide quality services to meet the needs of individuals with intellectual disabilities living in the Langley community. For each person, the support that he or she needs will be different. Support Community Inclusion Services is individualized and focuses on the Community Inclusion Services has expanded the parameters of our support to individuals through strengths of the person to achieve increased access to evening and weekend activities and events. It is the intention of LACL to continue personal success. to ensure that all person centered planning are focused, flexible and individualized and looking towards expanding possibilities for the individuals that LACL supports.

COMMUNITY INCLUSION SERVICES

EMPLOYMENT SERVICES 132 71% 132 90 69 58% Community of individuals are All 132 people have individuals con- requests for of individuals Inclusion Services between the ages a personal support tributed to their accommodation achieved their RESIDENTIAL SERVICES provides support of 19-40 years. plan. community through and 100% of those employment goals to 132 individuals. volunteering. accommodations and 19% partially were met. achieved their 49 requests for employment goals. SUPPORTED LIVING SERVICES transportation support and 12 requests in HOME SHARING SERVICES the area of 100% accessibility. Family and caregiver responses indicated that 100% were CHILD AND YOUTH SERVICES satisfied with the provision of Community Inclusion services.

28 LANGLEYACL.COM 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING LANGLEYACL.COM 29 29 23 Residential Services provides Supported Living Services Employment Services support to 29 individuals. provides support to 23 individuals.

Supported Employment provides support to 101 individuals Residential Services Supported Living Services

Supported Employment is a service that provides employment support to an individual to find and maintain employment within local businesses. Supported by a team of staff on a of the 23 individuals served are 75% secured employment within 6 months 29 24 hour/7 days a week basis. 14 over 40 years of age 93% of individuals say they like their job

of the 29 individuals have an average of individuals served have 17 age of 65 years. 40% utilized a community resource

Customized Employment provides support to 11 individuals staff in residential services received of individuals living Customized employment is a service that is designed to meet the 40 training in person centred planning 46% independently have paid employment specific needs of the employer by identifying an individual’s job related strengths and carving out a niche position that reflects his/her skills

and fulfills the employer’s needs. of individuals served in residential individuals participated in 100% secured employment within 6 months services remained stable in their living 8 the Ready to Rent training 100% arrangements 100% of individuals say they like their job

Residential Services provides in-home The Supervisor of Supported Living Services is 29 support to 6 individuals. certified to provide the Ready to Rent training to individuals living independently or is planning Personal Support Initiative (PSI) provides support to 7 individuals to live independently in the near future. Individuals who live in their own home The Personal Support Initiative is funding provided by Community Living with a family member or caregiver Each participant receives a certificate and the certificate BC to support adults who have a diagnosis of Autism and require support and need significant support from Surveys of Langley can be used a reference to potential landlords. The training to find and maintain employment. LACL staff on a daily basis. Businesses are saying that helps individuals to be better informed of their rights and 100% secured employment within 6 months the rights of their landlord as stated in the landlord and ten- ants act. In addition, individuals are giving ideas to improve 100% of individuals say they like their job 100% of employers are satisfied their relationship with their landlord. Individuals also receive with the assistance of training on develop a budget and how to keep track of their our employment program spending. provided to their business.

100% of families express satisfaction with the service that their family The only person you should ever compare yourself to member receives. is the one you used to be.

30 LANGLEYACL.COM 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING LANGLEYACL.COM 31 Child and Youth Services

Home Sharing Services 84 provides support to 84 89 57 25 19 individuals children and their children have children started children left families receive a diagnosis of receiving services the service support from Child Autism this year this year and Youth Services individuals are between 9 the ages of 19 – 40

individuals are between 44 the ages of 41 – 65

individuals are between 16 the ages of 66 – 85 Home Sharing Services

of individuals report 95% satisfaction with where We are also experiencing a steady increase in the they are living number of care providers who, in addition to care provision, work outside of the home. “What I love 100% of families feel that respite services meet their family’s needs.

We are also experiencing an increase in the num- On average, individuals Siblings of children with special needs ber of individuals who have a diagnosis of Fetal most about my When we needed new service providers LACL helped connect us. participate in 10 com- spent time in a 4 day workshop over spring 10 Alcohol Syndrome and more individuals with more munity activities over a When we needed information, the response has been quick. break in collaboration with “REACH” to complex support needs or who present with chal- 2 week period. home is who I Thank you! facilitate the SibShops program. lenging behaviours. - Family member share it with” On average, it takes 55 55 days to find a person 100% of families feel that respite has provided their family with a break from a home share living An 8 part series in partnership with Some of the individual’s comments about their Home Sharing Providers: caregiving for their child or youth. arrangement from the “Options” taught youth about recognizing boundaries and keeping safe, puberty and date of referral “I really don't know what I would do without this service” their bodies and appropriate teen interac- - Family member tions. There were two groups consisting of a girl’s only group and boy’s only group. of Home Sharing Everything providers that feel that I like it when 100% I like my place This is 100% of funders feel that reporting and communication with LACL is timely. support offered by the my friends is good with agency met their needs very much my home visit my house my care giver 2 members of LACL staff are trained and 100% of care providers who report that they have been given sufficient certified to provide support and facilitate information and guidelines to keep the children in their care safe. of all moves out of or the process of creating Representation 95% between placements Agreements. The team has successfully are planned “LACL provided everything for the caregivers to know the proper supported the completion of 5 Repre- and safety way to take care of the children and to support the sentation Agreements and continues families as well.” – Care Provider to educate families of the support agreement.

32 LANGLEYACL.COM 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING LANGLEYACL.COM 33 Adventures Rethink. Reuse.

Clothes Drop is a clothes collection program. We’ve Clothes Drop strenghtens our partnered with a retailer that pays us by the pound for autonomy as non-profits, puts unwanted stuff to good use and the items we collect. Its a great fundrasing initaive for us marks an inclusive, vibrant and and a great community contribution from you. Hosting sustainable place. a donation bin or doing a clothing drive is an easy, no- cost way for you to help individuals with developmental disabilities in your neighbourhood.

Proceeds earned from donations support green and inclusive communities through:

• Recycling • Supported Child & Youth Development • Social, recreational and leisure programs • Community based employment • Family and Individual Community Support • Residential services such as Shared Living Services (includes respite), Supported Living Network and 24 hour care or semi-independent staffed residences

Landfills shouldn’t be laundry piles.

34 LANGLEYACL.COM 2017 ANNUAL REPORT LANGLEY ASSOCIATION FOR COMMUNITY LIVING 23535 – 44th Avenue, Langley, BC V2Z 2V2 Tel 604.534.8611 | Fax 604.534.4763 | [email protected]

Langley Association for Community Living @LangleyACL langleyacl.com