Corporate social responsibility report 155
Content
156 About this report 166 Environmental issues 166 Resources 157 Strategy 166 Electricity consumption 157 Key topics 169 Mobility 158 Guiding principles 170 Hardware recycling 158 Strategic corporate goals 171 Water and wastewater 159 Organisation and control 159 Areas of activity 171 Employees 160 Sustainability targets 171 Tele Columbus as an employer 161 Non-financial risks 172 Employer attractiveness 161 Involvement of stakeholder groups 172 HR development 173 Occupational health and safety 162 Customers and products 174 Collaboration with employee representatives 162 Digital inclusion 175 Diversity and equal opportunities 162 Data protection 163 Customer satisfaction and service quality 177 Compliance 165 Products and innovation 177 Employee awareness successfully raised 166 Communication and transparency 178 Compliance cases in 2019 178 Note on political influence 156 Tele Columbus AG | Annual Report 2019
About this report
%WSRISJ+IVQER]ŭWPIEHMRKƤFVISTIVEXSV8IPI'SPYQFYW From a strategic perspective, the decision to open the Tele %+IRWYVIWTEVXMGMTEXMSRMRWSGMEPPMJIXLVSYKLEGGIWWXSMRJSV - Columbus Group’s networks to third parties allowed us to mation and education in over three million connected house- FVERGLSYXMRERSXLIVRI[HMVIGXMSR%XXLIIRHSJ3GXSFIV LSPHW3YVKSEPMWXSLIPTWLETIXLIHMKMXEPXVERWJSVQEXMSRSJ ѱѶȣѵ[IERRSYRGIHEREKVIIQIRX[MXL8IPIJɹRMGE(IYX XLI[SVPHWSJGSQQYRMGEXMSRERHQIHMEMRERIRZMVSRQIRXEPP] schland that allows our cooperation partner to market prod- WYWXEMREFPIERHWSGMEPP]EGGITXEFPI[E]&]EGXMRKVIWTSRWM - YGXWSRSYVRIX[SVOSRMXWS[RFILEPJ [LSPIWEPI FP][IEMQXSNYWXMJ]SYVGYWXSQIVWŭXVYWXMRSYVWIVZMGIWEX EPPXMQIW %XXLIWEQIXMQILSYWMRKMRHYWXV]WEPIWEVIJYPP]KIEVIH XS[EVHW ƤFVI XIGLRSPSK] MR SVHIV XS IRWYVI JYXYVITVSSJ ;MXLSYVIRXMVI[SVOJSVGIEWEYRMXIH'SQTER][ILEZI WGEPEFMPMX]SJFERH[MHXLWEXER]XMQISJHE]ERHMRGVIEWIGYW - EPMKRIHSYVWIPZIW[MXLXLIFVERHZEPYIWSJJEMVRIWWWMQTPMGMX] XSQIVWEXMWJEGXMSR%WEVIWYPXJSPPS[MRKWYGGIWWJYPGSQTPI - ERH IJƤGMIRG] EW [IPP EW WYWXEMREFPI GYWXSQIVJSGYWIH XMSR SJ XLI HMKMXEP8: W[MXGLSZIV &IVPMR [EW YTKVEHIH XS TVSHYGXWXVYGXYVI FIGSQIXLIƤVWXKMKEFMXGMX]MRXLI8IPI'SPYQFYW+VSYT RIX[SVO'SRWIUYIRXP]EQMPPMSR&IVPMRGMXM^IRWLEZIFIIR ;MXLXLMW'SVTSVEXI7SGMEP6IWTSRWMFMPMX] '76 VITSVX8IPI WYTTPMIH[MXLFERH[MHXLWSJYTXSSRIKMKEFMXTIVWIGSRHMR Columbus is presenting its third report so that the transpar- (3'7-7ѲȣXIGLRSPSK]WMRGI%YKYWXѱѶȣѵ IRG]XLEXJSVQWEFEWMWJSVHMEPSKYI[MXLSYVGSVIWXEOILSPHIV KVSYTWEPWSI\XIRHWXSQEXXIVWSJWSGMEPVIWTSRWMFMPMX]ERH Disclosure WYWXEMREFPIEGXMZMXMIW-RXLMWGSRXI\XWYWXEMREFMPMX] MW ER At the same time, Tele Columbus has integrated the separate MRGVIEWMRKP]MQTSVXERXEWTIGXJSVXLI+VSYT8IPI'SPYQFYW RSRƤRERGMEP+VSYTVITSVXEWTIV7IGXMSRWѲȣѴFERHѲȣѴG %+ŭWMRZIWXQIRXMRI\TERWMSRSJXLIƤFVIFEWIHRIX[SVOMW MRɅGSRNYRGXMSR[MXLѱ ѵGXSѱ ѵISJXLI+IVQER'SQQIVGMEP MRXIRHIHXSQIIXHIQERHJSVFVSEHFERHSREPSRKXIVQFEWMW 'SHI ,+& MRXSXLMWWYWXEMREFMPMX]VITSVX9RPIWWSXLIV[MWI ERHIRWYVIQIHMEHMZIVWMX] stated, the compiled data describes the situation as at ѲȣɅ(IGIQFIVѱѶȣѵ To help us to do this in an environmentally sustainable and socially responsible way, we have set ourselves clear targets -RXLIHIWGVMTXMSRSJGSRGITXWERHXLIKEXLIVMRKSJTIVJSV - MREPPOI]EVIEWSJEGXMZMX]JSVXLIƤVWXXMQIXLVSYKLSYVWYW - QERGIMRHMGEXSVWVITSVXMRKMWFEWIHSRXLIGVMXIVMESJXLI XEMREFMPMX]WXVEXIK] German Sustainability Code (GSC) in conjunction with the +6-7YWXEMREFMPMX]6ITSVXMRK7XERHEVHW8LMWMRJSVQEXMSR[EW 3RIOI]JIEXYVISJXLIѱѶȣѵƤRERGMEP]IEV[EWEXVERWJSV WYFQMXXIHXSXLI+7'SJƤGIMRSVHIVXSEXXEMREHIGPEVEXMSR mation process aimed at putting the Company back on track SJGSRJSVQMX] JSVKVS[XL-RTEVXMGYPEVXLIRYQIVSYWMRMXMEXMZIWXSMQTVSZI GYWXSQIVWIVZMGIERHXLIXEVKIXIHI\TERWMSRSJXIGLRMGEP %RMRHI\[MXLEPMWXSJXLIOI]XSTMGWEWTIV7IGXMSRѱ ѵG,+& RIX[SVOVIWSYVGIWTSWMXMZIIJJIGXWSJ[LMGL[IVIEPVIEH] GERFIJSYRHSRTEKI Ȣѳƭ ETTEVIRXMRXLIWIGSRHLEPJSJXLI]IEVMRXLIJSVQSJMQTVIW - WMZIXIWXVIWYPXWEVIXSFIWIIRXLVSYKLXLMWTVMWQ Group Combined management report Consolidated financial statements Notes to the consolidated financial statements | CSR-Report 157
About this report CSR strategy of | Tele Columbus AG
Details on the business model -RXIVRIXEGGIWWMWEPWSEZEMPEFPIMRMRGVIEWMRKRYQFIVWSJ and vertical integration VIXYVR GLERRIPGETEFPI RIX[SVOW %FSZI ERH FI]SRH XLI 8IPI'SPYQFYW%+VIKEVHWMXWIPJEWERIX[SVOSTIVEXSVXLEX telephony and Internet services, we provide business custom- TVSZMHIWXIPIGSQQYRMGEXMSRWWIVZMGIWJSVVIWMHIRXMEPERH IVW[MXLGETEGMX]MRLMKLP]WIGYVIHEXEGIRXVIWJEWXI\GLERKI FYWMRIWWGYWXSQIVW%PEVKITEVXSJMXWFYWMRIWWEGXMZMXMIW SJHEXEFIX[IIRFVERGLIWSRXLIFEWMWSJSYVS[RƤFVISTXMG WXIQJVSQMXWGSPPEFSVEXMSR[MXLXLILSYWMRKMRHYWXV]SR GEFPIWWSPYXMSRHIZIPSTQIRXERH-4FEWIHQIHMEWIVZMGIW FILEPJSJ[LMGL[IIRWYVIXLEXTVSTIVXMIWVIGIMZIGEFPI (IXEMPWSRSYVFYWMRIWWQSHIPGERFIJSYRHMRXLI+VSYT FEWIHVEHMSERHXIPIZMWMSRWIVZMGIW-REHHMXMSRXIPITLSRIERH management report on page ɅѲѵ
CSR strategy of Tele Columbus AG
8IPI'SPYQFYW%+EGORS[PIHKIWMXWVIWTSRWMFMPMX]JSVXLI 8LIGSRGIVRWSJSYVWXEOILSPHIVKVSYTWLEZIFIIREWGIV - GSRWIUYIRGIWSJFYWMRIWWEGXMZMXMIWEGVSWWXLIIRXMVIZEPYI tained in a materiality analysis and subjected to regular exami- GLEMR3YVIQTPS]IIWXEOIMRXSEGGSYRXXLIMQTEGXWSJXLIMV REXMSRMRXLIGSRXI\XSJGSRXMRYSYWHMEPSKYI-RXLIGSRXI\X HIGMWMSRWSRWSGMEPERHIRZMVSRQIRXEPEWTIGXWSJWYWXEMRE - SJXLMWQEXIVMEPMX]EREP]WMWTSXIRXMEPP]VIPIZERXXSTMGW[IVI FMPMX]-RXLIGSRXI\XSJSYVGSVTSVEXIVIWTSRWMFMPMX]XLIIJJIGXW MHIRXMƤIH XEOMRK MRXS EGGSYRX I\XIVREP JVEQI[SVOW ERH SJSYVFYWMRIWWSTIVEXMSRWWLSYPHFIVIGSRGMPIH[MXLXLI FIRGLQEVOMRKERH[IVIEWWIWWIHMRXIVQWSJXLIMVFYWMRIWW I\TIGXEXMSRWERHVIUYMVIQIRXWSJSYVGYWXSQIVWTEVXRIVW relevance and with regard to impacts on the business activ- ERHMRZIWXSVW;ILEZIWYQQEVMWIHXLIQEMRVIUYMVIQIRXW MXMIWSJ8IPI'SPYQFYWMRPMRI[MXLXLIVIUYMVIQIRXWMRXLI JSVWYWXEMREFPISVMIRXEXMSRSJSYVFYWMRIWWEGXMZMXMIWMRSYV '76(MVIGXMZI-QTPIQIRXEXMSR%GX '7669+ 8LIEREP]WMW '76QMWWMSRWXEXIQIRX VIWYPXWERHEPPSGEXMSRXSXLIPIKEPP]VIUYMVIHRSRƤRERGMEPXST - MGWGERFIJSYRHMRXLIMRHI\FIPS[
Key topics
2SRƤRERGMEPXSTMGEWTIV G,+& Key issues for Tele Columbus
Environmental topics starting on T Resources starting on T Employee topics starting on T Our employees T 6IWTIGXSJLYQERVMKLXWWXEVXMRKSR T Customers & products T Combating corruption and JVEYHWXEVXMRKSR T Responsible management T 158 Tele Columbus AG | Annual Report 2019
The topic “Preventing human rights abuses” was rated as monitored and controlled by the management team and the RSRQEXIVMEPEWTIV7IGXMSRѱ ѵG,+&MRXLIGSRXI\XSJXLITIV - 1EREKIQIRX&SEVH8LMWTVSNIGXTPERGSRXEMRWTVSKVEQQIW JSVQIHEREP]WMW6IKEVHPIWWSJXLMWXLI+VSYTLEWHIGMHIH XLEXLEZIEHMVIGXMRƥYIRGISRXLIWSGMEPMQTEGXWSJSYVFYWM - to pay closer attention to this issue and is currently develop- RIWWEGXMZMXMIW8LIWIMRGPYHIEWWIWWQIRXSJMRZIWXQIRX MRKGSQQIRWYVEXITVIZIRXMZIQIEWYVIWMRXLIJSVQSJEGSHI plans, innovation management to promote digitalisation SJ GSRHYGX SR LYQER VMKLXW ERH IRZMVSRQIRXEP EWTIGXW MRXLILSYWMRKMRHYWXV]MQTVSZIQIRXSJXLIGYWXSQIVI\TI - [LMGL[MPPFITEVXSJSYV+IRIVEP'SRHMXMSRWSJ4YVGLEWI VMIRGIERHFYMPHMRKYTXLI[SVOJSVGIXLVSYKLXEVKIXIHWYT - *YVXLIVMRJSVQEXMSRSRIRWYVMRKWIGYVI[SVOMRKGSRHMXMSRWMR TSVXERHNSMRXP]HIZIPSTIHJYRHEQIRXEPZEPYIWJSVMRLSYWI XLIYTWXVIEQZEPYIGLEMRMWWIXSYXMRXLI'SQTPMERGIGLETXIV GSPPEFSVEXMSR
Guiding principles Our strategic corporate goals are: To give our corporate social responsibility measures a holistic and strategic dimension, the Management Board and Super- — Becoming market leader in product quality and customer ZMWSV]&SEVHSJ8IPI'SPYQFYW%+LEZIEHSTXIHEWYWXEMRE- WEXMWJEGXMSR FMPMX]WXVEXIK]XLEXGSRXEMRWFMRHMRKXEVKIXWJSVIEGLEVIESJ — 4VSGIWWSTXMQMWEXMSRWJSVYWERHSYVGYWXSQIVW EGXMZMX]MHIRXMƤIHEWQEXIVMEP;MXLSYVWYWXEMREFMPMX]WXVEXIK] — Advancing innovation and digitalisation we acknowledge our social responsibility and are working — &YMPHMRKYTXLI[SVOJSVGIWSXLEX[IGERVIP]SREWXVSRK GPSWIP][MXLSYVOI]WXEOILSPHIVWXSQIIXXLMWGSQQMXQIRX team — Growth in all divisions The company pursues a business strategy that enables the Tele Columbus Group to reliably achieve its medium and 3RISFZMSYWI\EQTPISJLS[XLIWXVEXIKMGGSVTSVEXIKSEPW PSRKXIVQGSVTSVEXIKSEPW8LIWIGSVTSVEXISFNIGXMZIWLEZI intersect with sustainability issues is the constant moder- KMZIR VMWI XS WTIGMƤG TVSNIGXW [LSWI MQTPIQIRXEXMSR MW RMWEXMSRSJI\MWXMRKRIX[SVOWERHXLIGVIEXMSRSJRI[SRIW
Guiding principle
We take We take responsibility for responsibility for our employees We take our partners We take responsibility for the environment responsibility for Family-friendly working For our partners in the our customers arrangements, occupa- and society housing industry, our tional health and safety broadband networks and support of employ- ensure value retention We provide high-per- ees through training As a company, we invest of properties, make formance and clearly opportunities matter to in sustainable, and homes better places structured products us. As a modern employer, therefore future-proof, to live and allow resi- for our end customers. we take our diversity and technologies and are dents to engage in Our commitment here gender equality obli ga- increasingly gearing all social discourse. is to communicate trans- tions seriously. We also our activities towards parently and on an promote humane working sparing use of natural equal footing with the conditions in our supply resources. users of our services chain. at all times. Group Combined management report Consolidated financial statements Notes to the consolidated financial statements | CSR-Report 159
CSR strategy of | Tele Columbus AG
8SIRWYVIXLEXSYVRIX[SVOWEVIJYXYVITVSSJJSVSYVGYWXS Our areas of activity mers and investors, the Tele Columbus Group channels most SJ MXW MRZIWXQIRX MRXS ƤFVISTXMG XIGLRSPSK] 8LI QSVI ENVIRONMENT ƤFVISTXMGSYVRIX[SVOWFIGSQIXLIPIWWIRIVK]MXXEOIWXS Reduction of greenhouse gases, refurbishment, recycling
STIVEXI XLIQ *YVXLIVQSVI XLI XIGLRMGEP EZEMPEFMPMX] ERH £ ;I[MPPQEWWMZIP]VIHYGISYV'3 ѱIQMWWMSRWERHQMRMQMWI TIVJSVQERGISJXLIRIX[SVOWMRGVIEWIWMRVIPEXMSRXSXLI PERHƤPP[EWXI3YVGSQQMXQIRXXSƤFVISTXMGXIGLRSPSK] EXXEMREFPIFERH[MHXLWXLYWFSSWXMRKGYWXSQIVWEXMWJEGXMSR EPPS[WYWXSYWIXLISTTSVXYRMXMIWSJXLIKMKEFMXEKI
Organisation and control CUSTOMER CONCERNS Major strategic decisions relating to social responsibility and Customer satisfaction sustainability are taken directly by the Management Board £ ;I EMQ XS WMKRMƤGERXP] MRGVIEWI GYWXSQIV WEXMWJEGXMSR ERHXLIQEREKIQIRXXIEQ XLVSYKLIRLERGIHUYEPMX]SJGYWXSQIVWIVZMGILMKLTIVJSV - QERGIRIX[SVOWERHVIUYMVIQIRXSVMIRXIHTVSHYGXW 8LIQEREKIQIRXXIEQMWVIWTSRWMFPIJSVQEREKMRKWYWXEMR - ability projects and reports directly to the Management Board EMPLOYEE CONCERNS SJ8IPI 'SPYQFYW %+8LI VIWTSRWMFPI WTIGMEPMWX HITEVX - Diversity, training and occupational health and safety QIRXWLEZIJYPPSTIVEXMSREPMRZSPZIQIRXMRXLIHIZIPSTQIRX £ ;IEVIGVIEXMRKEQSXMZEXMRKHMWGVMQMREXMSRJVII[SVOMRK SJWSGMEPERHIRZMVSRQIRXEPQIEWYVIW8LIWXEXYWSJXEVKIX IRZMVSRQIRXERH[ITVSZMHISTTSVXYRMXMIWJSVXVEMRMRKERH attainment is monitored by a CSR steering committee made TVSQSXMSRWSXLEX[ILEZIETS[IVJYPIQTPS]IISVKERMWE - YTSJVITVIWIRXEXMZIWSJXLIWIWTIGMEPMWXHITEVXQIRXW/I] XMSREXEPPXMQIW TIVJSVQERGIMRHMGEXSVW /4- EVIETTPMIHXSEPPTVSNIGXW
Control of measures
Supervisory Board
Management Board
Corporate Communications Corporate governance & internal audit
CSR steering committee
Central Customer Legal (data Purchasing Product IT CPE/logistics technology services protection) 160 Tele Columbus AG | Annual Report 2019
COMPLIANCE 3. Vehicle fleet: Reduction of greenhouse gas Protection of information, protection against corruption, emissions by 30% per kilometre
good governance, monitoring of suppliers and supply chains ;IEMQXSVIHYGI'3 ѱIQMWWMSRWSJGSQTER]GEVNSYVRI]W £ 6IWTSRWMFPILERHPMRKSJFYWMRIWWMRJSVQEXMSRIJJIGXMZI F]ѲѶTIVGIRXGSQTEVIH[MXLѱѶȣ TVSXIGXMSREKEMRWXGSVVYTXMSRQSRMXSVMRKSJWYTTP]GLEMRW XSIRWYVILYQERI[SVOMRKGSRHMXMSRWERHIRZMVSRQIRXEP 4. Best customer service in the industry TVSXIGXMSREVIQIERXXSMRGVIEWIXVYWXMRXVERWTEVIRXIXLMGEP ;IEMQXSTVSZMHISYVGYWXSQIVW[MXLXLIFIWXGYWXSQIV FYWMRIWWSTIVEXMSRW WIVZMGIMRXLIMRHYWXV]
DATA PROTECTION 5. Creating a positive employer brand Organisational and technical data protection Tele Columbus aims to be perceived positively as a rec- £ 3TXMQYQTVSXIGXMSRSJTIVWSREPHEXEMWEXSTTVMSVMX]MR SQQIRHIHIQTPS]IV[MXLXLI4˱96FVERHF]ѱѶѱѳ SVHIVXSNYWXMJ]XLIXVYWXSJSYVTEVXRIVWGYWXSQIVWERH MRZIWXSVW 6. Preventing work-related accidents with an accident rate below the industry average Our sustainability targets up to 2024 ;IEMQXSVIHYGISYV[SVOVIPEXIHEGGMHIRXVEXIXS[IPP below the industry average and minimise work-related
1. CO 2-free network operation MPPRIWW ;I EMQ XS EGLMIZI GPMQEXIRIYXVEP STIVEXMSR SJ EPP SYV RIX[SVOWF]ѱѶѱѳEXXLIPEXIWX 7. Preventing notifiable compliance breaches and monitoring supply chains 2. OCsetting the environmental impact of flights ;IEMQXSJYVXLIVVIHYGIXLIVMWOSJGSQTPMERGIMRGMHIRXW ;IEMQXSJYPP]SJJWIXXLIKVIIRLSYWIKEWIQMWWMSRWSJ F]ѱѶѱѳEXXLIPEXIWXXLVSYKLJYVXLIVSTXMQMWEXMSRWXSSYV YREZSMHEFPIƥMKLXW GSQTPMERGIQEREKIQIRXW]WXIQ-REHHMXMSRWYTTP]GLEMRW
8LI9RMXIH2EXMSRŭWWYWXEMREFPIHIZIPSTQIRXKSEPWERH8IPI'SPYQFYWŭGSRXVMFYXMSR Group Combined management report Consolidated financial statements Notes to the consolidated financial statements | CSR-Report 161
CSR strategy of | Tele Columbus AG
EVIXSFII\EQMRIHF]QIERWSJGSQQIRWYVEXIQIEWYVIW 4SXIRXMEPRSRƤRERGMEPVMWOWVIPEXMRKXSXLIMQTEGXWSJXLI and humane working conditions are to be agreed with our company’s business activities were assessed, as were the WYTTPMIVWXLVSYKLE'SHISJ'SRHYGX8LI'SHISJ'SRHYGX impacts arising in connection with the company’s business MWFEWIHSRXLIGSVIWXERHEVHWSJXLI-RXIVREXMSREP0EFSYV EGXMZMXMIWJSVMRWXERGIMRXLIYTWXVIEQERHHS[RWXVIEQZEPYI 3VKERMWEXMSR -03 GLEMRW
8. Achieving greater quality and transparency on Following the measures implemented by Tele Columbus, no data protection matters and increasing security RSXMƤEFPIRSRƤRERGMEPVMWOW[IVIMHIRXMƤIH[MXLVIKEVHXS in IT architecture TVSFEFMPMX]SJSGGYVVIRGISVWIZIVMX]SJMQTEGX ;I[MPPLEZIMRGVIEWIHXLITVSXIGXMSRPIZIPJSVTIVWSREP data beyond the legally required level and have situation- *YVXLIVMRJSVQEXMSRSRXLIVMWOQEREKIQIRXW]WXIQEX8IPI appropriate processes in place to address data protection- 'SPYQFYWGERFIJSYRHMRXLIŰ6MWOVITSVXűGLETXIVMRXLI VIPEXIHIRUYMVMIWF]ѱѶѱѳ Group management report starting on page ѳѱ
Non-financial risks Involvement of stakeholder groups Tele Columbus has a Group-wide risk management system 8IPI'SPYQFYWIRKEKIWGPSWIP][MXLEPPWXEOILSPHIVKVSYTW MRTPEGIXSMHIRXMJ]VMWOWEXERIEVP]WXEKIERHLERHPIXLIQ ;IEVIMRVIKYPEVHMWGYWWMSR[MXLEPPSYVWXEOILSPHIVWXLVSYKL The aim here is to ensure systematic recording and assess- ZEVMSYWQIERW3YVWYWXEMREFMPMX]QEREKIQIRXGSRWXERXP] QIRXERHXLIVIJSVIHIEP[MXLVMWOWERHSTTSVXYRMXMIWGSR- VIƥIGXWSYVWXEOILSPHIVWŭGSRGIVRW WGMIRXMSYWP] 6MWO QEREKIQIRX EPPS[W8IPI 'SPYQFYW XS MHIRXMJ]EHZIVWIHIZIPSTQIRXWEXERIEVP]WXEKIWSXLEXGSYR - XIVQIEWYVIWGERFIXEOIRTVSQTXP]ERHQSRMXSVIH
External Stakeholder/Overview
Partners Suppliers Associations Regulators Financial market Customers Investors
Housing 0IWWSVWSJ 'LEQFIVWSJ Mayors and Federal Finan- Shops Annual general industry properties commerce local authorities cial Supervisory meeting and shops Authority Mailings & Advisory panel Housing Ministries website Annual report on the housing Strategic service industry SJXVEHI Financial industry providers associations and industry analysts Customer Roadshows surveys Upstream Suppliers Associations Consumer Institutional Capital signal suppliers and service SJXLIXIPIGSQ protection investors 7TSRWSVMRKSJ markets day providers munications organisations local events Project partners sector MRMRJVEWXVYGXYVI Third party Parliamentary development cable providers Shareholder committees associations Broadband Strategic Federal initiatives hardware Network Agency ERHWSJX[EVI suppliers *IHIVEP3JƤGI JSV-RJSVQEXMSR Security
State media authorities 162 Tele Columbus AG | Annual Report 2019
Customers and products
Digital inclusion FIRIƤXJVSQXLIHIZIPSTQIRXSJXLIHMKMXEPWSGMIX][LMPIEPWS 1SHIVRƤFVIRIX[SVOWEPPS[YWXSTVSZMHILMKLTIVJSVQERGI WEJIKYEVHMRKEKEMRWXLMKLZEGERG]VEXIWSYX[EVHQMKVEXMSR GSRRIGXMSRWJSVFYWMRIWWIWMREHHMXMSRXSJEWX-RXIVRIXXIPI - ERHEREKIMRKTSTYPEXMSR&]TVSZMHMRKTS[IVJYPGSRRIGXMSRW TLSRIPMRIWERHLMKLVIWSPYXMSR8:JSVLSQIGYWXSQIVW8LI to the digital world, we are helping to ensure that small towns Tele Columbus Group’s approach here is based on custom- VIQEMRLYKIP]EXXVEGXMZITPEGIWXSPMZIJSVJEQMPMIW%PSGEP MWIHI\TERWMSRXLEXEW[IPPEWVIƥIGXMRKGYVVIRXVIUYMVI - ƤFVIFEWIHLMKLTIVJSVQERGIMRJVEWXVYGXYVIMWEOI]PSGEXMSR QIRXWXEOIWJYXYVIKVS[XLMRHIQERHJSVFERH[MHXLMRXS JEGXSVJSVFYWMRIWWHMWXVMGXWERHGSRWIUYIRXP]JSVNSFGVIE - EGGSYRX%X8IPI'SPYQFYWI\MWXMRKƤFVIGSE\MEPXIGLRSPSK] XMSRSYXWMHIGSRYVFEXMSRW3YVIRXIVTVMWIWSPYXMSRWHMZMWMSR is combined with the latest technological standards, thus 4ͪ96&YWMRIWWHIPMZIVW[LSPP]ƤFVIXYVROI]HIZIPSTQIRX STIRMRKXLIHSSVXSXLIKMKEFMXEKI3TXMQYQGETEGMX]TVS - GSRGITXWJSVQYRMGMTEPMXMIWERHFYWMRIWWIW ZMWMSRMWQEHI[MXLXLIJEZSYVIHƤFVISTXMGI\TERWMSRWXEKIW MR[LMGLXLIƤFVIGEFPIWEVIMRWXEPPIHEWJEVEWMRXSFYMPHMRK -REHHMXMSRSYVRIX[SVOWIRWYVIXLIFEWMG8:TVSZMWMSRJSV SVIZIREWJEVEWMRXSETEVXQIRXW VIGIMTXSJEPPQYWXGEVV]WIVZMGIW8LVSYKLWYTTP]SJ%6( (VMXXITVSKVEQQIWJVSQRIMKLFSYVMRKJIHIVEPWXEXIWERH ;MXLMXWS[RRIX[SVOW8IPI'SPYQFYWMWSRISJXLIPIEHMRK additional local TV stations, our distribution networks are ƤFVIGEFPIRIX[SVOSTIVEXSVWMR+IVQER]-RRIX[SVOPIZIPѲ WXVIRKXLIRMRKPSGEPERHVIKMSREPHMZIVWMX]SJSTMRMSRWERH ũXLMWVIJIVWXSXLIHMWXERGIFIX[IIRXLIWMKREPLIEHIRHERH XLYW GVIEXMRK WSGMEPP] MQTSVXERX GSQQYRMGEXMSR JSVYQW the buildings to be supplied – the ongoing expansion pro- IZIREGVSWWWXEXIERHREXMSREPFSVHIVW NIGXWEVIKIRIVEPP]FEWIHSRƤFVIXIGLRSPSK] XLILYKIHEXE XVERWQMWWMSRGETEGMX]SJXLIƤFVISTXMGGEFPIWJSVQWXLI 8LIVIJSVIXLIRIX[SVOWSJ8IPI'SPYQFYWEVIQIIXMRKEOI] FEWMWJSVLMKLVIWIVZIGETEGMX][LMGLMWGVYGMEPXSTVSZMWMSR JYRGXMSRJSVIRKEKIQIRXMRWSGMEPHMWGSYVWIEGVSWWEPPPE] - SJFVSEHFERH-RXIVRIX IVWSJXLITSTYPEXMSRERHEVITEVXSJJYXYVIGVMXMGEPFVSEHFERH TVSZMWMSRMR+IVQER] 8SXLMWIRHRIX[SVOWHIWMKRIHJSV8:XVERWQMWWMSRSRP] QYWXFIWXVIRKXLIRIHJSV-RXIVRIXSTIVEXMSRETVSGIWWGEPPIH Data protection VIXYVRGLERRIPGETEFMPMX]%WEXѲȣ(IGIQFIVѱѶȣѵѵTIV - The Tele Columbus Group maintains licence agreements GIRX SJ LSYWILSPHW GSRRIGXIH F] 8IPI 'SPYQFYW [IVI with the housing industry and user agreements with the end YTKVEHIHJSV-RXIVRIXGETEFMPMX] GYWXSQIVWSJMXWTVSHYGXW8LIYWISJXIPITLSR]ERH-RXIVRIX services also involves access data and sensitive connection 3YVRIX[SVOMWFIMRKI\TERHIHERHQSHIVRMWIH[MXLƤFVI HEXEXLEXQYWXFITVSXIGXIHEKEMRWXYREYXLSVMWIHEGGIWW-R technology both in conurbations and in small and medium- ZMI[SJTSWWMFPIWSJX[EVIZYPRIVEFMPMXMIWERHXEVKIXIHG]FIV WM^IHXS[RW*SVI\EQTPI[IFYMPXRI[ƤFVIFEWIHRIX[SVOW attacks, it is clear why Tele Columbus works hard to protect and expanded existing networks in Bernau, Delitzsch, Sanger- TIVWSREPHEXE[LIRWIGYVMRKTEVXMGMTEXMRK-8W]WXIQW LEYWIR0IR^OMVGLERH7EMKMRѱѶȣѵ-RXLIGSRXI\XSJMRJVE - structural projects, brand-new municipal network segments 3YVHEXETVSXIGXMSRIJJSVXWEXXLI8IPI'SPYQFYW+VSYTEVI [IRXMRXSSTIVEXMSRMRXLI0ɼVVEGLHMWXVMGXERHMR,IMHIPFIVK EMQIHEXQIIXMRKXLIWXEXYXSV]VIUYMVIQIRXWJSVWXSVEKIERH where Internet access was previously inadequate Our con- QEREKIQIRXSJWIRWMXMZIHEXEEXEPPXMQIWRSXMJ]MRKXLIVIWTSR - XMRYIHEMQMWXSOIITSRFVMRKMRKƤFVIGEFPIWXSQSVIVIKMSRW WMFPIVIKYPEXSV]EYXLSVMXMIWMQQIHMEXIP]MRXLIIZIRXSJMRGM - [LIVIFVSEHFERHTVSZMWMSRMWTSSV%XXLIWEQIXMQI[IEVI HIRXWVIPEXMRKXSHEXETVSXIGXMSRERHMRJSVQMRKEJJIGXIHGYW - putting in place the conditions that enable the regions to XSQIVWERHEHZMWMRKXLIQSRLS[FIWXXSPMQMXER]HEQEKI Group Combined management report Consolidated financial statements Notes to the consolidated financial statements | CSR-Report 163
Customers and | products
Data protection issues are to be handled under the leader- (IWTMXIMXWFIWXIJJSVXWXLI8IPI'SPYQFYW+VSYTVITSVXIH WLMTSJXLI0IKEPHITEVXQIRX%RI\XIVREP(EXE4VSXIGXMSR one incident in the reporting period, involving incorrect link- 3JƤGIVMWSRLERHJSVXLI8IPI'SPYQFYW+VSYTJSVQEXXIVW MRKSJHIXEMPWJVSQXLIGYWXSQIVTSVXEP8LI*IHIVEP'SQQMW - VIPEXMRK XS HEXE TVSXIGXMSR 8LI 4˱96 &YWMRIWW HMZMWMSR WMSRIVJSV(EXE4VSXIGXMSRERH*VIIHSQSJ-RJSVQEXMSR[EW ,0OSQQ+QF, [MXLMXWS[RHEXEGIRXVIWLEWEJYVXLIV RSXMƤIH -R GSSVHMREXMSR [MXL XLI VIWTSRWMFPI WXEXI HEXE I\XIVREP(EXE4VSXIGXMSR3JƤGIV-8FEWIPMRITVSXIGXMSREWTIV TVSXIGXMSREYXLSVMX]XLIVIWYPXERXVMWO[EWVEXIHEWPS['SR - -73 ѱƭѶѶȣ ERH UYEPMX] QEREKIQIRX EW TIV -73 ѵѶѶȣ EVI WIUYIRXP] XLI TSXIRXMEPP] EJJIGXIH GYWXSQIVW [IVI RSX IRWYVIHEX4˱96&YWMRIWW%RRYEPVIEYHMXWEVIGSRHYGXIH MRJSVQIH2SHEXETVSXIGXMSRMRGMHIRXW[IVIETTEVIRXMRXLI [MXLEWWMWXERGIJVSQXLI5YEPMX]ERH7IGYVMX]1EREKIQIRX 4ͪ96&YWMRIWW HITEVXQIRX
-RZMI[SJXLITVSGIWWMRKSJTIVWSREPHEXEERHXLIIZIV Sustainability target no. 8: KVS[MRKGSQTPI\MX]SJ-8W]WXIQWHEXETVSXIGXMSRMWELYKIP] Achieving greater quality and transparency on data pro- MQTSVXERX XSTMG JSV XLI8IPI 'SPYQFYW +VSYT8S IRWYVI tection matters and increasing security in IT architecture WXEXISJXLIEVXWIGYVMX]SJSYV-8W]WXIQWMHIRXMJ]ZYPRIVE - bilities and close security gaps quickly, the IT Operations We will have increased the protection level for personal HITEVXQIRXLEWGVIEXIHXLITSWXSJWIGYVMX]SJƤGIV data beyond the legally required level and have situation- appropriate processes in place to address data protec- Along with measures to integrate the organisation and tion-related enquiries by 2024. Target attainment can VIWTSRWMFMPMXMIWVIPEXMRKXSXLIRSXMƤGEXMSRSFPMKEXMSREWTIV be documented via the ratio of notifiable incidents, via the GDPR, compulsory online training on handling company external audits of protective measures or via certifications. MRJSVQEXMSRERHHEXETVSXIGXMSR[EWGEVVMIHSYXXLVSYKLSYX XLI+VSYTMRѱѶȣѵ0IEVRMRKSYXGSQIW[IVIQSRMXSVIHERH SZIV ѶѶIQTPS]IIWWYGGIWWJYPP]GSQTPIXIHXLIXVEMRMRK Customer satisfaction and service quality ѱѶȣѵWE[XLIWXEVXSJEVIZMWMSRSJXLII\MWXMRKHEXETVSXIG - To give its customers an outstanding customer experience, XMSRKYMHIPMRIWMR[LMGLMQTPIQIRXEXMSRSJXLIHEXETVSXIG - Tele Columbus AG has paid increased attention to customer tion requirements as well as the associated structures and WIVZMGI[SVOERHGYWXSQIVWEXMWJEGXMSR3YVGYWXSQIVWEVI TVSGIWWIW[MPPFIHIƤRIH;MXLXLMWVIZMWMSRXLIKYMHIPMRIW XLIYWIVWSJSYVRIX[SVOGSRRIGXMSRWEW[IPPEWGYWXSQIVW [MPPFIEHETXIHXSXLITVEGXMGEPMWWYIWSJMQTPIQIRXEXMSRSJ in the housing industry with whom the requisite operating XLIHEXETVSXIGXMSRVIUYMVIQIRXW ERHWYTTP]EKVIIQIRXWLEZIFIIRGSRGPYHIH
8LIMRJSVQEXMSRQIEWYVIWZMEXLI(EXE4VSXIGXMSR3JƤGIVERH A holistic concept to improve the customer experience is XLIXEWOWSJXLI'SQTPMERGIHITEVXQIRXLEZIHIQSRWXVEFP] intended to achieve tangible improvements in quality at all PIHXSEWMKRMƤGERXMRGVIEWIMRE[EVIRIWWEQSRKIQTPS]IIW TSMRXWSJGSRXEGX8IPI'SPYQFYWEMQWXSFIGSQIXLIMRHYW - -R ER IQTPS]II WYVZI] MR 2SZIQFIV ѱѶȣѵ Ѳ TIVGIRX SJ XV]PIEHIVMRWIVZMGIUYEPMX]ERHGYWXSQIVWEXMWJEGXMSRERH VIWTSRHIRXWEKVIIH[MXLXLIWXEXIQIRX Ű-JIIPEHIUYEXIP] has taken numerous measures to achieve this ambitious goal MRJSVQIHEFSYX[LS-GERKSXSMRXLIGSQTER]MRXLIIZIRX MRXLISTIVEXMRKEVIE SJHEXETVSXIGXMSRFVIEGLIWű8LMWMWѱTIVGIRXEKITSMRXW QSVIXLERMRXLITVIZMSYW]IEV 8LIGSVTSVEXIWXVEXIK]HIƤRIWGYWXSQIVWIVZMGIEWEOI] EGXMSREVIE8LITPERGSRXEMRWMRMXMEXMZIWJSVQSVIIJJIGXMZI XIGLRMGEPQEREKIQIRXSJWIVZMGIWEW[IPPEWIPIQIRXWXS XEMPSVTVSHYGXWTVIGMWIP]XSGYWXSQIVVIUYMVIQIRXW 164 Tele Columbus AG | Annual Report 2019
TEVXRIVWMRXLILSYWMRKMRHYWXV]EPMOI3YXWXERHMRKGYWXSQIV WIVZMGI NYWXMƤIW XLI FSRH SJ XVYWX [MXL XLI TVSZMHIV ERH WXVIRKXLIRWHIQERH[LMGLEPWSTVSWTIGXMZIP]FIRIƤXWSYV MRZIWXSVW
%GSQTVILIRWMZIJEYPXEWWMWXERXXLEXIZEPYEXIWGYWXSQIVERH product data with technical network parameters and modem MRJSVQEXMSREWVIUYMVIHLEWFIIREHHIHXSXLIŰ1]4˱96ű GYWXSQIVETT-RXLMW[E]SYVGYWXSQIVWVIGIMZILIPTSRVIG - XMJ]MRKTVSFPIQW[MXLXLIMV-RXIVRIXSVXIPITLSRIGSRRIGXMSR in real time and in a highly targeted way via short texts, pho- XSWKVETLMGWSVMRWXVYGXMSRW8LIŰ1]4˱96űETTMWEWYGGIWW [MXLEVSYRHѵѶѶѶѶEGXMZIMRWXEPPEXMSRWWSJEV-RXSXEPXLI SRPMRIGYWXSQIVTSVXEPERHXLIŰ1]4˱96űETTVIKMWXIVNYWX YRHIV ѶѶѶѶ YWIVW TIV QSRXL QSVI XLER ѲѶ TIVGIRX SJ [LSQEGGIWWZMEXLIETT-R(IGIQFIVѱѶȣѵWSQIȣƭTIV- GIRXSJEPPGYWXSQIVGSRGIVRWVIEGLIHYWZMESYVHMKMXEPGSR - XEGXGLERRIPW 8LIŰ1]4˱96űETT -RJSVQEXMSRSRXLIGSRXVEGXMRZSMGIGSRXVSPERHI\MWXMRK JEYPXWMRSRIETTPMGEXMSR 8SQIEWYVIXLIWYGGIWWSJXLIQIEWYVIWXEOIRXSHEXIGYW - XSQIVWEVIEWOIHEFSYXXLIMVI\TIVMIRGIJSPPS[MRKWIVZMGI *SVMRWXERGIEPPGSRXEGXGLERRIPWERHVIEWSRWJSVGYWXSQ - MRXIVEGXMSRW8LIVIWYPXWEVIVSYXMRIP]KEXLIVIHEREP]WIH IVWXSKIXMRXSYGL[MXLYW[IVIGLIGOIHJSVVIWMPMIRGIERH IEGLHE]ERHWLEVIH[MXLIQTPS]IIW8LIQIEWYVIQIRX GSRWMWXIRG]MRѱѶȣѵ8SMHIRXMJ][IEOTSMRXWEJXIVWIVZMGI QIXLSHŰ2IX4VSQSXIV7GSVIűSV247JSVWLSVXLEWRS[ contact, customers are routinely asked about their experi- FIIRI\XIRHIHXSGYWXSQIVWMRXLILSYWMRKMRHYWXV]%PSRK IRGI8LIQIEWYVIWXEOIRFIRIƤXIRHGYWXSQIVWERHSYV [MXL247JYVXLIVHEXESREZEMPEFMPMX]ERHXVSYFPIWLSSXMRK
The app is growing in popularity and had already been installed 90,000 times by the end of 2019. 100,000
90,000
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 18 18 18 18 18 18 18 18 18 19 19 19 19 19 19 19 19 19 19 19 19 20
App Net Installations Monthly Active Users Group Combined management report Consolidated financial statements Notes to the consolidated financial statements | CSR-Report 165
Customers and | products
GETEFMPMX]MWKEXLIVIH%WTIGXWWYGLEWXLIEXXVEGXMZIRIWWSJ 6IWTSRWMFMPMX]JSVXLITVSNIGXXSMQTVSZIGYWXSQIVI\TIVMIRGI XLITVSHYGXVERKIEVIQIEWYVIHF]XLIRYQFIVSJVIZIRYI lies with the Customer Experience Management department KIRIVEXMRKYRMXW 6+9 8LIVIWYPXWSJEPPQIEWYVIQIRXWEVI ERH MW EWWMKRIH XS XLI TSVXJSPMS SJ XLI 'LMIJ 3TIVEXMSRW HMVIGXP]MRGSVTSVEXIHMRXSTVSNIGXQEREKIQIRX 3JƤGIV
Products and innovation Net Promoter Score ,YQERMX]WMQTPMGMX]ERHIJƤGMIRG]EVIXLIFIRGLQEVOWJSV SYVHE]XSHE][SVOERHSYVEGXMSRW8LIWIXLVIIGSVIFVERH 1 2 3 4 5 6 7 8 9 10 values are intended to create a holistic awareness among employees that a product or a service is more than the mere GSRWMHIVEXMSRSJTVMGIERHTIVJSVQERGI
Detractors Passives Promoters Our packages and products are structured transparently and GERFIFSSOIHMRHMZMHYEPP]ERHƥI\MFP]
NPS = % – % -RѱѶȣѵ[IETTPMIHJYVXLIVTVMGIEHZERXEKIWXSXLIGSRZIR- XMSREPYWIVGSRXVEGXW[MXLEXIVQSJѱѳQSRXLW%XXLIWEQI XMQIXLIVEXIWJSVGSRXVEGXW[MXLEWLSVXXLVIIQSRXLQMRM - mum term were extended to tripleplay services that combine -QTVSZMRKWIVZMGITVSGIWWIWERHTVSHYGXUYEPMX]MWXLIJSGEP -RXIVRIXXIPITLSRIERH8:TVSZMWMSRMR,(UYEPMX] TSMRXSJSYVQIEWYVIWLIVI8SMRGVIEWIXLIMVMRJSVQEXMSRERH troubleshooting capabilities, customer service employees ;MVIPIWW-RXIVRIXYWIEXLSQIMWRS[GSQQSRTPEGI+SSH receive automated tools so that they can pinpoint described ;M*MWMKREPUYEPMX]MWXLIIWWIRXMEPGSRHMXMSRJSVXVSYFPIJVII problems as precisely as possible and instigate the correct YWISJXLI-RXIVRIXGSRRIGXMSR8SQIIXXLMWVIUYMVIQIRXE JSPPS[YTQIEWYVIWXSVIWSPZIXLIQ RI[ZIVWMSRSJXLIWXERHEVHQSHIQ[IWYTTP]JVIISJGLEVKI JIEXYVMRKMQTVSZIQIRXWXS;M*MTVSZMWMSRLEWFIIRVSPPIH SYX-REHHMXMSRXLITSTYPEV*6-8>&S\ѳѵѶMWEPXIVREXMZIP] Sustainability target no. 4: EZEMPEFPISRVIUYIWXMR(3'7-7GEFPIRIX[SVOW(ITIRHMRK on the current package, the monthly additional charge has Best customer service in the industry. We will significantly FIIRVIHYGIHXS)96ѱXSѲ-RWSQISJXLI+VSYTŭWWYFRIX - increase customer satisfaction through enhanced quality works, the SIP signalling standard has been added to the of customer service, high-performance and reliable net - XIPITLSR]TPEXJSVQMRSVHIVXSQEOITVSFPIQJVIIYWISJXLI works and requirement-oriented products. GYWXSQIVŭWS[RGEFPIVSYXIVIZIRIEWMIV Our level of target attainment is ascertained through rou - tine customer surveys and calculation of the Net Promoter Booking behaviour and routine customer surveys align the Score via the method commonly applied in the industry. VERKISJTVSHYGXWERHWIVZMGIW[MXLSYVGYWXSQIVWŭRIIHW In addition, we gather details regarding the availability and troubleshooting skills of our employees. To gain a compre - hensive picture of customer satisfaction, the contact vol- ume, product booking behaviour and the cancellation rate are also calculated. To determine our position compared with our competitors on the market, surveys are also con - ducted in households that are situated in our network supply area but have not booked any services from us. 166 Tele Columbus AG | Annual Report 2019
Communication and transparency capacity in the local press and accompanied the gigabit 8LI4˱96FVERHZEPYIWSJLYQERMX]WMQTPMGMX]ERHIJƤGMIRG] I\TERWMSRSJSYV&IVPMRRIX[SVOWƤVWXERRSYRGIHMR*IFVY - TVIWIRXETEVXMGYPEVGLEPPIRKIJSVMRXIVREPERHI\XIVREPGSQ - EV]ѱѶȣѵXLVSYKLXSGSQQIRGIQIRXMR%YKYWXѱѶȣѵ QYRMGEXMSR8LEXMW[L][IEP[E]WXV]XSGSRZI]SYVMRJSVQE - XMSRETTVSTVMEXIP]GSQTVILIRWMFP]ERHGPIEVP]3YV[IFWMXIW -RMRZIWXSVVIPEXMSRWJSYVEHLSGVIPIEWIW[IVITYFPMWLIHMR www.pyur.com and www.telecolumbus.com , our letters to ѱѶȣѵMREHHMXMSRXSVIKYPEVGSQQYRMGEXMSRXLVSYKLUYEVXIVP] GYWXSQIVWXLITYFPMGEXMSRWSRSYVMRXVERIXJSVIQTPS]IIW VITSVXWERHXLIERRYEPƤRERGMEPWXEXIQIRXW8LIWYFNIGXW ERHSYVMRJSVQEXMSRVIPIEWIWXSXLITVIWWERHXLIGETMXEP covered were changes to the Supervisory Board, comment QEVOIXWEVI[VMXXIRMRPMRI[MXLXLMWEMQ on media speculation, the concluded wholesale agreement [MXL8IPIJɹRMGE(IYXWGLPERHERHXLIERRSYRGIQIRXXLEX According to our partners in the housing industry, communi- Management Board Chairman and CEO Timm Degenhardt GEXMSRSRXLIW[MXGLSJJSJEREPSKYI8:ERHVEHMSWMKREPEW [SYPHFIPIEZMRKXLIGSQTER] EVIWYPXSJHMKMXEPMWEXMSRMRXLIGEFPIRIX[SVOW[EWWYGGIWW - JYP*SPPS[MRKXLIHMKMXEPW[MXGLSZIVW[LMGLEPWSEJJIGXIH The Corporate Communications department is responsible GSRZIRXMSREP:,*VEHMSVIGITXMSRZMEGEFPI[IWYGGIWWJYPP] JSV8IPI'SPYQFYWŭWI\XIVREPERHMRXIVREPGSQQYRMGEXMSR showed that digital radio reception via cable is vastly supe- The Brand & Marketing Communication department is VMSVXSXLITVIZMSYW:,7VIGITXMSRMRMXWVERKISJѵGLERRIPW VIWTSRWMFPIJSVIRHGYWXSQIVGSQQYRMGEXMSR3RPMRIGEQ - paigns and websites are managed by the eCommerce depart- -REHHMXMSRMRXLIƤVWXLEPJSJѱѶȣѵXLI4VIWWHITEVXQIRXHVI[ QIRX'SQQYRMGEXMSR[MXLXLIGETMXEPQEVOIXWMWLERHPIHF] EXXIRXMSRXSXLIVETMHI\TERWMSRSJXIGLRMGEPXVERWQMWWMSR XLI-RZIWXSV6IPEXMSRWHITEVXQIRX
Environmental issues
)RZMVSRQIRXEPVIWTSRWMFMPMX]MWEOI]TEVXSJWYWXEMREFMPMX] %WEVIWYPXSJXLMW[IFIRIƤXJVSQXLISTTSVXYRMXMIWSJTVS - QEREKIQIRXJSV8IPI'SPYQFYW)PIGXVMGMX]GSRWYQTXMSRMW JIWWMSREPVITVSGIWWMRK8LMWLEWKMZIRVMWIXSEVIG]GPMRKTVS - XLIXSTTVMSVMX]JSVXLIGSQTER]MRXIVQWSJVIHYGMRKKVIIR - GIWWXLEXLIPTWXSVIHYGIIPIGXVSRMG[EWXI8LIEMQMWXSYWI LSYWIKEWIQMWWMSRW8IGLRMGEPSTIVEXMSRSJRIX[SVOWERH VIWSYVGIWEWIJƤGMIRXP]EWTSWWMFPIXLYWVIHYGMRKSYVRIKE - HEXEGIRXVIWEGGSYRXWJSVѵ TIVGIRXSJXLIIPIGXVMGEPIRIVK] XMZIMQTEGXWSRXLIIRZMVSRQIRX8LILEVH[EVITEGOEKMRKSJ [IYWI1SFMPMX]MWERSXLIVQENSVMRƥYIRGMRKJEGXSVMRSYV SYVVIRXIHMXIQWMWQEHISJREXYVEPFVS[RGEVHFSEVH;LIV-
CO ѱIQMWWMSRW1SWXSJXLIQMPIEKIGSZIVIHF]GEVMWEXXVMF - IZIVTSWWMFPIXLIFS\IWWLSYPHFIVIXEMRIHMRGEWISJVIXYVR utable to sales activities and service work on the network or SRGYWXSQIVTVIQMWIW'SQTEVIH[MXLXLIWIX[SEVIEWXLI 0SKMWXMGWERHTYVGLEWMRKEVILERHPIHF]XLI0SKMWXMGW 4VS - MRƥYIRGISJHMWTEXGLPSKMWXMGWERHLIEXMRKIRIVK]MWSJPIWWIV curement department, which reports to the Management MQTSVXERGIERHMWRSXEWWIWWIHMRJYVXLIVHIXEMPFIPS[ &SEVHSRXLIWIQEXXIVW
Resources Electricity consumption Our end customers use hardware such as modems and digi- ;MXLMRXLI8IPI'SPYQFYW+VSYTSTIVEXMSRSJXLIRIX[SVOW XEPGEFPI8:VIGIMZIVW WIXXSTFS\IW XSEGGIWWSYVWIVZMGIW ERHHEXEGIRXVIWEGGSYRXWJSVEPEVKIEQSYRXSJXLIIPIGXVM - 8IPI'SPYQFYWQEMRP]VIRXWSYXXLIVIUYMWMXILEVH[EVI;LIR GEPIRIVK]YWIH8LIIPIGXVMGMX]GSRWYQTXMSRSJFYMPHMRKWJSV XLIGSRXVEGXI\TMVIWXLIVIRXIHMXIQWEVIVIXYVRIHXSYW administration and services is comparatively low and is not VIGSVHIHI\TPMGMXP] Group Combined management report Consolidated financial statements Notes to the consolidated financial statements | CSR-Report 167
Customers and products Environmental | issues
Our CO 2 Footprint
4% aeroplane 0% train
Market-based, 6,190 tonnes CO 2
8.4 million km, 1,630 tonnes CO 20% car 2
76% electricity 1.05 million km, 324 tonnes CO 2
938,000 km, 3.5 tonnes CO 2
)PIGXVMGMX]VIHYGXMSRWMRSYVRIX[SVOWWXIQJVSQRIX[SVOGSR - ;MXLVIKEVHXSXLIHIZIPSTQIRXSJKVIIRLSYWIKEWIQMW -
WXVYGXMSRTVSNIGXWXLEXMRZSPZIIRIVK]IJƤGMIRXƤFVIXIGLRSP - WMSRWEWMKRMƤGERXVIHYGXMSRMR'3 ѱGEREPVIEH]FIVITSVXIH SK]JVSQXLISYXWIX1SHIVRMWEXMSRSJI\MWXMRKRIX[SVOWMR In addition to the above-mentioned decrease in energy con- XLIGSRXI\XSJPMGIRGIEKVIIQIRXW[MXLXLILSYWMRKMRHYWXV] WYQTXMSREQYGLLMKLIVTVSTSVXMSRSJVIRI[EFPIIRIVKMIW MWERSXLIVQENSVMRƥYIRGMRKJEGXSV8IPI'SPYQFYWMWEP[E]W MRXLIIRIVK]QM\SJSYVQEMRWYTTPMIVWMWERSXLIVJEGXSV;MXL
[SVOMRKXS[EVHWKVIEXIVYWISJƤFVIXIGLRSPSK]LIVI EKVIIRIPIGXVMGMX]WLEVISJѴѴTIVGIRX'3 ѱ emissions per OMPS[EXXLSYVEVIHS[RJVSQѲƭѵXSѱƭKVEQQIW 8LI8IGLRSPSK]HMZMWMSRMWMRGLEVKISJXLIHIWMKRSJRIX[SVO GSRWXVYGXMSRERHQSHIVRMWEXMSR-RSYVRIX[SVOMRZIWXQIRX [I GSQFMRI XLI KSEPW SJ MQTVSZIH TIVJSVQERGI ERH MRGVIEWIHIRIVK]IJƤGMIRG]
-RQER]TPEGIWXLIW[MXGLSZIVSJSYV8:ERHVEHMSWMKREP WSYVGIWXSHMKMXEPSRP]XVERWQMWWMSRGSQTPIXIHMRѱѶȣѵLEW MRXVSHYGIHWMQTPMƤIHQSHIVRWMKREPTVSGIWWMRKXSXLIGEFPI LIEHIRHWJVSQ[LMGLXLIGLERRIPWEVIVSYXIHMRXSXLIPSGEP GEFPIRIX[SVOW8LIVIQSZEPSJEREPSKYITVSGIWWMRKJSVXLI TVIZMSYWP]STIVEXIHTEVEPPIPEREPSKYIXVERWQMWWMSRSJXLI8: WMKREPWERHXLIWMQYPXERISYWQSHIVRMWEXMSRSJWMKREPTVS- GIWWMRKEVIWMKRMƤGERXP]VIHYGMRKXLIIRIVK]GSRWYQTXMSR SJSYVXIGLRMGEPW]WXIQWMRXLIXVERWQMWWMSRSJ8:ERHVEHMS WMKREPW8LIWEZMRKWWXEVXIHXSXEOIIJJIGXSRP]MRXLIWIGSRH LEPJSJѱѶȣѵ)ZIRWS[ILEZIVIHYGIHIRIVK]GSRWYQTXMSR MRXLIGEFPIRIX[SVOWF] ƭTIVGIRXXSѱѲȣ ѲɅ1;L-RXLI previous year, the reduction in network operation was just ȣɅTIVGIRX8LIIJJIGXSJXLIEREPSKYIW[MXGLSJJEPVIEH] WIIQWXSFIETTEVIRXLIVI
%PSSOEXSYVMRGEFPILIEHIRHMR;MPLIPQWLEZIR 168 Tele Columbus AG | Annual Report 2019
ȣ -RXLIFYWMRIWWGYWXSQIVHMZMWMSR4ͪ96&YWMRIWW ,0OSQQ This results in CO ѱIQMWWMSRWSJETTVS\ȣѵѶɅXSRRIW JSV +QF, E 0IMT^MKFEWIH 8IPI 'SPYQFYW +VSYT GSQTER] XLI+VSYTŭWXIGLRMGEPSTIVEXMSRWHS[RѲѳTIVGIRXSRXLITVI -
WTIGMEPMWMRKMR-4WIVZMGIWXLISTIVEXMSRSJƤFVIRIX[SVOW ZMSYW]IEVŭWƤKYVISJѵѲƭѴɅXSRRIWSJ'3 ѱ and data centres is entirely based on a zero-emissions strat- IK]8LIIPIGXVMGMX]WYTTP][EWIRXMVIP]GSRZIVXIHXSVIRI[E - 8LIEHHMXMSREPTSWMXMZIIJJIGXWSJJEPPMRKIRIVK]GSRWYQT - FPIIRIVKMIWMRѱѶȣѵ'SRWIUYIRXP]XLIWLEVISJVIRI[EFPI XMSR XLVSYKL RIX[SVO QSHIVRMWEXMSR [MXL ƤFVI EVI TEVXP] IRIVKMIW MR ,0OSQQ IPIGXVMGMX] TVSGYVIQIRX VSWI JVSQ GSYRXIVIHF]ERSZIVEPPVMWIMRXLIWLEVISJ-RXIVRIXGETEFPI ѵѱɅTIVGIRXXSȣѶѶTIVGIRX)RIVK]GSRWYQTXMSRVSWIWPMKLXP] RIX[SVOW8LIWLEVISJ-RXIVRIXGETEFPIRIX[SVOWSJ8IPI F]ȣѴɅTIVGIRX]IEVSR]IEVXSƭѲѳѱɅ1;L Columbus AG, which are operated on the company’s own -RXIVRIXFEGOFSRIMRJVEWXVYGXYVIMRGVIEWIHXSѵTIVGIRX %RI[EHHMXMSRXSVITSVXMRKMWXLIIRIVK]GSRWYQTXMSRSJ According to studies by the VATM, the average monthly data ANTEC Servicepool GmbH in Hanover, whose distribution ZSPYQISJPERHPMRI-RXIVRIXGSRRIGXMSRWMRGVIEWIHF]ѱTIV - W]WXIQGSRXVMFYXIHȣѲɅ1;LEPXLSYKLXLMWXSSWXIQWIRXMVIP] GIRXXSȣѲƭKMKEF]XIWTIVQSRXLFIX[IIRѱѶȣ ERHѱѶȣѵ8LMW JVSQVIRI[EFPIWSYVGIW8LIIPIGXVMGMX]GSRWYQTXMSRSJXLI QIERWXLEXXLIXVERWJIVVIHHEXEZSPYQILEWEPQSWXHSYFPIH RIX[SVOW]WXIQWSJ4VMQE'SQERHTITGSQXLEX[IVIWXMPP EKEMR [MXLMR XLVII ]IEVW %W RIX[SVO GETEGMX] YXMPMWEXMSR reported last year was combined with Tele Columbus as part MRGVIEWIWWSHSIWIRIVK]GSRWYQTXMSR SJXLIGSQTPIXIHFYWMRIWWMRXIKVEXMSR
Energy mix of MVV Energie AG
7.2% nuclear power
100% 100% 21.3% coal 55.6% renewable energies 63% 67% financed by the EEG levy
9.1% gas
CO 2 emissions Radioactive waste 5.7% other fossil fuels Average environmental impacts according to Germany’s energy mix 1.1% renewable energies with proof of origin
ȣ ;MXLVIJIVIRGIXSXLI7GSTIѱ+YMHERGISJXLI+VIIRLSYWI+EW4VSXSGSP
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CO ѱIQMWWMSRWEVIETTVS\ȣѳѳѵɅX Group Combined management report Consolidated financial statements Notes to the consolidated financial statements | CSR-Report 169
Environmental | issues
The breakdown of our electricity consumption for network operation and data centres is as follows 2) : Network operation Data centres Total Tele Columbus Group ѱѲȣ Ѳ1;L Ѷ ѰѱȢ ѱ1;L ,0OSQQ+QF, Ѵ1;L ƭѱѴƭ1;L ƭѱѲѰ1;L ANTEC Servicepool GmbH ȣѲ1;L Ѷ Ȣѱ1;L Total ѱѲѱ ȣ1;L ƭѱѴƭ1;L ѱѵѳѱ 1;L
Note: 8LIIPIGXVMGMX]GSRWYQTXMSRSJXLIRIX[SVOW]WXIQWSJ4VMQE'SQERHTITGSQXLEX[IVIWXMPPVITSVXIHPEWX]IEV[EWGSQFMRIH [MXL8IPI'SPYQFYWEWTEVXSJXLIGSQTPIXIHFYWMRIWWMRXIKVEXMSR ѱ 8LIIPIGXVMGMX]GSRWYQTXMSRSJWLSTWERHSJƤGIFYMPHMRKWEGGSYRXWJSVPIWWXLERѱ SJXSXEPIPIGXVMGMX]GSRWYQTXMSRERHMWRSXVITSVXIHWITEVEXIP]
CO 2 calculation for electricity Energy consumption Electricity supplier Market-based Total market-based 0SGEXMSRFEWIH Total
MRO;L emissions in emissions (in t CO ѱ) emissions in location-based
CO ѱKO;L CO ѱKO;L WSYVGI emissions
7SYVGI IRIVK] German Environment (in t CO ѱ) Company supplier) %KIRG] ť ȣ Tele Columbus ѱѲȣ ѲѶѶѶ MVV ѱƭ ȣ ѵ ѳƭѳ ȣѶѵ ƭѳ 0IMT^MK public utilties ȣѶѶ KVIIR ,0OSQQ ƭѲѳѱѶѶѶ electricity) Ѷ ѶѶѶ ѳƭѳ Ѳѳ Ѷȣȣ ANTEC Servicepool Green electricity GmbH ȣѲѶѶѶ GJXI\X Ѷ ѶѶѶ ѳƭѳ ȣ Total ѱѵѳѱ ѵѵѵ Ȣ Ѵ ȢѲѲ ѳ
ȣ %XXLIXMQISJ[VMXMRKXLIPSGEXMSRHEXEJSVѱѶȣѵ[EWRSX]IXEZEMPEFPIJVSQXLI+IVQER)RZMVSRQIRX%KIRG]8LIGSQTEVEXMZIƤKYVIWXIQWJVSQѱѶȣ
Mobility Sustainability target no. 1: 1YGLSJXLIQMPIEKIGSZIVIHF]GEVMWHYIXSGYWXSQIVWIV - ZMGIERHGYWXSQIVGSRXEGX7SQIEVIXLINSYVRI]WEVIYRJSVI - CO -free network operation. 2 seeable, and not all destinations can be easily reached by
Tele Columbus AG will operate its networks on a CO 2-neutral TYFPMGXVERWTSVX%PWSGEVWEVIIWWIRXMEPJSVXIGLRMGEPƤIPH basis by 2024. The first major step will be the switch to WXEJJ0MRIVSYXIWEVIGSZIVIHF]XLIZERWJSVXVSYFPIWLSSXMRK 100 percent renewable energy for all bought-in electricity. ERHXSSPWERHWTEVITEVXWEPWSLEZIXSFIXEOIRSJGSYVWI
Despite these steps towards CO 2 neutrality, reduction in consumption always goes before compensation, which is Furthermore, many employees have to travel between the both environmentally and commercially sound. X[SFMKKIWXGSQTER]PSGEXMSRW&IVPMRERH0IMT^MK)QTPS] - ees whose jobs involve travel are issued with a business To achieve our targets, we constantly measure our energy VEMPGEVHXSIRGSYVEKIXLIYWISJXVEMRWEWQYGLEWTSWWMFPI consumption and conduct energy audits to determine ѵѲ ѴѶѶɅOMPSQIXVIW[IVIGSZIVIHF]VEMPMRѱѶȣѵ3JXLMWXSXEP savings potential. The Central Technics, Corporate Purchas - ѳѴѶѶ OMPSQIXVIW [IVI XVEZIPPIH SR (IYXWGLI &ELRŭW ing and Corporate Communications departments are national network, which generates no CO emissions at all responsible for this. ѱ XLEROWXSKVIIRIPIGXVMGMX]-REHHMXMSRƭѳѶѶѶOMPSQIXVIW were covered on Deutsche Bahn’s local network, with the
VIPIEWISJѲѴɅXSRRIWSJ'3 ѱ 170 Tele Columbus AG | Annual Report 2019
Leipzig–Berlin, 2,246 journeys counted ѱȣѵѳFYWMRIWWƥMKLXW[IVIXEOIRMRѱѶȣѵ8LIHMWXERGIGSZ - IVIHEQSYRXIHXSȣѶѴQMPPMSROMPSQIXVIWYTF] ѴѶѶѶOMPS - QIXVIWSRѱѶȣ '3 IQMWWMSRWXSXEPPIHѲѱѳɅXSRRIW8LIHMW - 59.7 tonnes of CO ѱ 2 tances covered are ascertained and settled via an external were saved by using the railway on the WIVZMGITVSZMHIV 60,954 much-travelled route between Berlin and Leipzig alone. Sustainability target no. 3: Fully ogsetting flights: If business flights are unavoidable,
the resultant CO 2 emissions are ogset by buying climate certificates.
1,216 1) Hardware recycling 8LIWYTTPMIHGYWXSQIVLEVH[EVIMWVIXYVRIHXSYWEJXIVXLI Tonnes of CO 2 Tonnen of CO 2 Tonnen of CO 2 GSRXVEGXI\TMVIW8SQEOIJYPPYWISJXLII\TIGXIHWIVZMGIPMJI and thus reduce electronic waste as much as possible, the used hardware is examined, cleaned and returned to custo- Leipzig 167 km Berlin QIVGMVGYPEXMSR8LIUYERXMX]SJVITVSGIWWIHGYWXSQIVLEVH - 1) No useful air route was found. [EVIGSRXMRYIHXSKVS[MRѱѶȣѵ ERHXLIVIGSRHMXMSRMRKVEXI Source: DB Vertrieb GmbH, environmental assessment MWYRGLERKIHJVSQXLITVIZMSYW]IEVEXEVSYRHƭѶTIVGIRX
Along with customer modems and DVB-C receivers, items 8LIQMPIEKIGSZIVIHF]GEVJIPPF]ȣѳѶѶѶѶOMPSQIXVIWGSQ - such as smartcard modules, CI cards, remote controls, mains TEVIH[MXLѱѶȣ XS ѳȣQMPPMSROMPSQIXVIW1MPIEKIMRGPYHIW adapters, hard drives and connecting cables were recondi- all service vehicles as well as logistics consignments under- XMSRIH*SVMRWXERGINYWXYRHIVѳѶѶѶQSHIQWERHѳѱѶѶѶ
XEOIRF]YW8LMWVIWYPXIHMR'3 ѱIQMWWMSRWSJȣѲѶXSRRIW (:&'VIGIMZIVW[IVIVIGSRHMXMSRIHMRѱѶȣѵ(S[RXSXLIPEWX
(S[RJVSQNYWXYRHIVѱѶѶѶXSRRIWMRXLITVIZMSYW]IEV'3 ѱ GEFPISZIVLEPJEQMPPMSRGSQTSRIRXWKEMRIHERI[PIEWISJ IQMWWMSRWXLYWJIPPQSVIWLEVTP]XLERQMPIEKI8LMWMWFIGEYWI PMJIMRXLMW[E] SJXLISRKSMRKZILMGPIƥIIXGSRWSPMHEXMSRXLEXMWMQTEGXMRK SRXLIEZIVEKIJYIPGSRWYQTXMSRSJXLIZILMGPIƥIIX
Sustainability target no. 2:
Reduction of greenhouse gas emissions by 30% per The benchmark for attainment of the 30% target is the kilometre average of 191 g/km calculated for 2018. Consequently, the target value is 134 g/km by 2024 at the latest. Tele Columbus AG aims to reduce CO 2 emissions from company car use by 30 percent per kilometre compared Target attainment is monitored via cyclic retrieval of mile - with 2018 by 2024. The first measure was the creation of a ages and tank levels. Further measures can be arranged fleet concept with new company car regulations that is as required. To this end, further initiatives for more electric designed to cover plug-in hybrid vehicles, too. Further - mobility in the fleet are under consideration. The Purchas - more, the Group is exploring the installation of charging ing department is responsible for this. facilities for these vehicles at its main business locations. Group Combined management report Consolidated financial statements Notes to the consolidated financial statements | CSR-Report 171
Environmental issues | Employees
(IZMGIWXLEXRSPSRKIVUYEPMJ]JSVYWIMRGYWXSQIVLSYWI - LSPHWEVITVIJIVEFP]WSPHXSWIGSRHEV]YWIVW7SQIѲ ѶѶѶѶ Employees devices and technical components entered secondary use in ѱѶȣѵ3RP]EWQEPPTVSTSVXMSRSJXLIVIXYVRMRKLEVH[EVIMW GPIEVIHJSVWGVETTMRKF]SYVI\XIVREPPSKMWXMGWGSQTERMIW [MXLHYIGSRWMHIVEXMSRSJVIPIZERXIRZMVSRQIRXEPVIKYPEXMSRW 8LIEXXVEGXMZIRIWWSJ8IPI'SPYQFYWEWERIQTPS]IVMWEOI] 8LI0SKMWXMGW 4VSGYVIQIRX'4)HITEVXQIRXMWVIWTSRWMFPI WYGGIWWJEGXSVJSVSYVGSQTER]8LIEMQMWXSKEMRWYMXEFPI JSVXLMW IQTPS]IIWJSVXLI8IPI'SPYQFYW+VSYTERHVIXEMRXLIQ PSRKXIVQF]QIERWSJETSWMXMZIGSQTER]IRZMVSRQIRXERH ANTEC Servicepool GmbH in Hanover also operates in the KSSH[SVOMRKGSRHMXMSRW'SPPEFSVEXMSR[MXLXLI[SVOWGSYR - GYWXSQIVLEVH[EVIVIGSRHMXMSRMRKWIGXSV JSVѱѶȣѵMXVITSVXIH GMPWERHXLI7EJIX]ERH,IEPXL1EREKIQIRXXIEQMWERSXLIV EVIYXMPMWEXMSRVEXISJ ѶTIVGIRXJVSQEXSXEPSJEVSYRHȣѶѶѶ JYRHEQIRXEPIPIQIRXXLEXVIKYPEXIW8IPI'SPYQFYWŭHIEPMRKW HIZMGIVIXYVRW [MXLMXWIQTPS]IIW
High reconditioning rates cannot be attained with the tech- The main employers within the Tele Columbus AG stable are RMGEP GSQTSRIRXW MR SYV HMWXVMFYXMSR RIX[SVOW (IJIGXMZI Tele Columbus Betriebs GmbH, Tele Columbus Vertriebs GSQTSRIRXWEVIVITEMVIHF]XLIQERYJEGXYVIV[MXLMRXLI[EV - GmbH, Radio-, Fernsehen- und Computertechnik GmbH VERX]TIVMSHWERHKSFEGOMRXSYWIEWWTEVITEVXW3XLIV[MWI LIVIMREJXIVEFFVIZMEXIHXS6*' ,0OSQQ8IPIOSQQYRMOE- XLIWIVZMGIPMZIWSJXLIXIGLRMGEPIUYMTQIRXGEPGYPEXIHF]XLI XMSRW+QF,ERHTITGSQ+QF,%RSZIVZMI[SJXLIWGSTI QERYJEGXYVIVWEVIJYPP]YXMPMWIH[LIVIZIVTSWWMFPI-RXLI SJGSRWSPMHEXMSRSJEPPEWWSGMEXIHGSQTERMIWERHWYFWMHMEV - MRXIVIWXSJQE\MQYQWYTTP]VIPMEFMPMX]RSVIGSRHMXMSRIHLEVH - MIWGERFIJSYRHMRXLIRSXIWXSXLIGSRWSPMHEXIHƤRERGMEP [EVIMWTYVGLEWIH statements on page Ѵѵ
Water and wastewater Tele Columbus as an employer 2S[EXIVMWYWIHMRXLIWIRWISJTVSHYGXMSRVIPEXIHGSRWYQT - -R XLI GSYVWI SJ XLI ]IEV XLI EZIVEKI [SVOJSVGI EX 8IPI XMSR-RWXIEHMXMWPMQMXIHXSSVHMREV][EXIVGSRWYQTXMSRSJ 'SPYQFYW[EWȣȣѴѶJYPPXMQIIUYMZEPIRXWHMZMHIHFIX[IIR SJƤGIW2SLE^EVHSYW[EWXIMWKIRIVEXIHIMXLIV EREZIVEKISJȣѱѱѱTISTPI%PPIQTPS]IIMWWYIWEVIQEREKIH at Group level by the Human Resources department, which VITSVXWHMVIGXP]XSXLI1EREKIQIRX&SEVH
Age structure of employees as of 31.12.2019 Gender ratio as of 31.12.2019
10% < 30
32% female 34% > 50
56% 30 – 50
68% male 172 Tele Columbus AG | Annual Report 2019
%WEQSHIVRIQTPS]IV[IEPPS[SYVIQTPS]IIWƥI\MFMPMX]MR 8SFYMPHSRXLMWTSWMXMZIHIZIPSTQIRXEWWIWWQIRXSJPIEHIV WXVYGXYVMRKXLIMVS[R[SVOMRKLSYVW;LIVIZIVTSWWMFPIXLIVI WLMTUYEPMX][EWMRXVSHYGIHSRXLIFEWMWSJXLIGSVTSVEXIZEP - MWXLISTXMSRMREPPHITEVXQIRXWJSVWIPJHIXIVQMREXMSRSJ[SVO YIWSJWMQTPMGMX]IJƤGMIRG]ERHLYQERMX]EWEFSRYWGSQ - WXEVXERHIRHXMQIW[MXLMREKVIIHXMQIGSVVMHSVW;SVOIUYMT - TSRIRXJSVHMVIGXSVWERHXLIQEREKIQIRXXIEQEPWSMRGSV - ment is largely designed so that it can also be used in mobile TSVEXMRKXLIETTVSEGLSJѲѶHIKVIIJIIHFEGO-RTVEGXMGI STIVEXMSRERHWTIPPWSJ[SVOMRKJVSQLSQIEVIEPWSTSWWM - XLMWQIERWXLEXIZEPYEXMSRSJIQTPS]IIWF]XLIMVQEREKIVW FPIF]EVVERKIQIRX[MXLXLIQEREKIQIRX MWRSPSRKIVESRI[E]WXVIIX'SRZIVWIP]QEREKIVWQYWX EPWSVIGIMZIXLIZIVHMGXSJXLIMVIQTPS]IIWERHFIQIEWYVIH Employer attractiveness F]MX %JYPPWYVZI]SJNSFWEXMWJEGXMSR[EWGSRHYGXIHJSVXLIƤVWX XMQIMRѱѶȣ 8LIVIWYPXW[IVIMRGSVTSVEXIHMRXLIGSRXIRXSJ 8SQIEWYVIXLIWYGGIWWSJQIEWYVIWXSJSVQERIJƤGMIRX EWXVEXIKMGTVSKVEQQI8LIHIVMZIHQIEWYVIWTVMQEVMP]GSZ - employee organisation, the Employee Net Promoter Score IVIHGETEFMPMX]XEPIRXERHTISTPIQEREKIQIRX8LIJSGEP I247 MWQIEWYVIHIEGL]IEV8LMWZEPYI[EWGEPGYPEXIHJSV TSMRXWEVIMQTVSZMRKXLIUYEPMX]SJXLISRFSEVHMRKTVSGIWW XLIƤVWXXMQIMRXLIGSRXI\XSJXLIѱѶȣ IQTPS]IIWYVZI] JSV RI[ IQTPS]IIW ERH QIEWYVIW XS TVSQSXI IQTPS]II ŰFEWIPMRIQIEWYVIQIRXű 7MRGIXLIRTVSKVIWWLEWFIIR VIXIRXMSR8LIEMQSJXLITVSKVEQQIMWXSVIHYGIIQTPS]II HSGYQIRXIHMRWYVZI]W*SVMRWXERGIXLII247WGSVIJSVXLI ƥYGXYEXMSR8LITVSNIGXIPIQIRXMWQEREKIHF]XLI,YQER recommendation rate, which expresses whether someone Resources department, which reports its results directly to would recommend the Tele Columbus Group as an employer XLI'LMIJ)\IGYXMZI3JƤGIV XSEJVMIRHSVEGUYEMRXERGILEWMQTVSZIHF]ƤZITSMRXW8LI total score across all questions (eNPS index) also improved ȣѳƭIQTPS]IIWPIJXSYVGSQTER]MRѱѶȣѵ TVIZMSYW]IEV ѱѳƭ F]ƤZITSMRXWFIX[IIRѱѶȣ ERHѱѶȣѵ,S[IZIVXLIVIWYPXMW ERHȣƭѲRI[IQTPS]IIWEVVMZIH TVIZMSYW]IEV ѱѶѲ ;LIR WXMPPFIPS[I\TIGXEXMSRWQIERMRKXLEXJYVXLIVIJJSVXWEVI assessing the changes compared with the previous year, it VIUYMVIH[MXLVIKEVHXSIQTPS]IIGVMXMGMWQ QYWXFIRSXIHXLEXMRѱѶȣ EKVIIQIRXWSRXLIVIGSRGMPMEXMSR SJMRXIVIWXWERHWIZIVERGIWGLIQIWEVMWMRKJVSQXLIQIVKIV HR development SJXLIZEVMSYWGSQTERMIW[IVIWXMPPMRTPEGIEGGSYRXMRKJSV 8LISJXQIRXMSRIHWLSVXEKISJWTIGMEPMWXWXEJJMWEPWSETTEV - ѴHITEVXYVIW8LIWIIJJIGXWRSPSRKIVETTPMIHMRѱѶȣѵ'SQ- IRXMRWSQIHMZMWMSRWSJ8IPI'SPYQFYW*SVXLMWVIEWSR,6 TEVIH[MXLXLIVEXIJVSQѱѶȣ EHNYWXIHJSVXLIEFSZIQIR - development is increasingly important in order to present XMSRIHEKVIIQIRXWWXEJJƥYGXYEXMSRJIPPJVSQȣѳƭTIVGIRXXS employees with attractive employment and development ȣѱѱѴTIVGIRXMRѱѶȣѵEKSSHƤKYVIMREFWSPYXIXIVQWERHMR TVSWTIGXWXLVSYKLXEVKIXIHXVEMRMRK XLIGSRXI\XSJXLIMRHYWXV]8LII\TERWMSRSJXLIQIRXSV - WLMTWJSVRI[IQTPS]IIW FYHH]TVSKVEQQI XLIIRLERGI - %PP8IPI'SPYQFYWIQTPS]IIWEXXIRHERRYEPTIVJSVQERGI QIRXSJXLISRFSEVHMRKIZIRXW [IPGSQIHE]W XLII\XIR- VIZMI[WMR[LMGLXEVKIXEKVIIQIRXWEVIEPWSQEHI-RXLI WMSRERHGVSWWPSGEXMSRWMQTPMƤGEXMSRSJIQTPS]IVJVMRKIFIR - GSRXI\XSJXLIERRYEPXEVKIXEKVIIQIRXWMRHMZMHYEPXVEMRMRK IƤXWERHXIGLRMGEPERHSVKERMWEXMSREPEHNYWXQIRXWJSVQSVI QIEWYVIWEVITEVXSJXLIHMWGYWWMSRWFIX[IIRIQTPS]IIW IJƤGMIRX[SVOEVIFIEVMRKMRMXMEPJVYMXLIVIERH[MPPFIGSRXMR - ERHXLIMVWYTIVZMWSVW YIHMRѱѶѱѶ-REHHMXMSRXLI4ͪ96'YPXYVITVSKVEQQILEW KIRIVEXIHTSWMXMZIMQTIXYWJSVXLIJSVQEXMSRSJEGSVTSVEXI GYPXYVI[MXLWLEVIHYRHIVWXERHMRKSJZEPYIWEWEFEWMWJSV GSPPEFSVEXMSR Group Combined management report Consolidated financial statements Notes to the consolidated financial statements | CSR-Report 173
| Employees
%XSXEPSJȣȣѶXVEMRMRKIZIRXW[IVIETTVSZIHMRѱѶȣѵ[MXLE Occupational health and safety GSQFMRIHXSXEPSJѲƭѱ TEVXMGMTERXW8LI4ͪ96%GEHIQ] Preserving health, preventing work-related illness and creat- XVEMRIHȣƭѱIQTPS]IIWMRѱƭHMJJIVIRXGSYVWIW8LIVIMWE[MHI MRKWEJI[SVOMRKGSRHMXMSRWEVIXLIEMQWSJXLIWEJIX]ERH VERKISJWYFNIGXWWTERRMRKJVSQYWISJ)\GIPXMQIQEREKI - health management system implemented under the control QIRXERHWXVIWWQEREKIQIRXXSTVITEVEXMSRJSVEWWYQMRK SJXLI,YQER6IWSYVGIWHITEVXQIRX QEREKIVMEPVIWTSRWMFMPMX]ȣƭȣIQTPS]IIWEXXIRHIHƭѵIZIRXW EXI\XIVREPXVEMRMRKTVSZMHIVW-REHHMXMSRXLIVI[IVIJSYV %XEPPVIUYMWMXIPSGEXMSRWMRLSYWIWEJIX]SJƤGIVWƤVIWEJIX] SRPMRI XVEMRMRK QSHYPIW [MXL QSRMXSVMRK SJ PIEVRMRK SYX- EWWMWXERXWERHƤVWXEMHIVWEVIHIWMKREXIHERHXVEMRIHMRSVHIV GSQIWSRXLIWYFNIGXWSJGSQTPMERGITVSXIGXMSREKEMRWXGSV - XSIRWYVIWEJIX]MRXLI[SVOTPEGIMRXLIMRXIVIWXSJSTXMQYQ VYTXMSRXLIFEWMGTVMRGMTPIWSJHEXETVSXIGXMSRERHLERHPMRK EGGMHIRXTVIZIRXMSRERHVIHYGITSXIRXMEPGSRWIUYIRGIWSJ SJMRJSVQEXMSR3REZIVEKI ѳѱѴIQTPS]IIWWYGGIWWJYPP] ƤVIWERHEGGMHIRXW%R3GGYTEXMSREP7EJIX]'SQQMXXIIEW GSQTPIXIHXLIWIGSYVWIWTVSZMRKXLILMKLPIZIPSJXVEMRMRK TIV7IGXMSRȣȣ ȣ SJXLI+IVQER3GGYTEXMSREP7EJIX]%GX EQSRKXLI[SVOJSVGI-RSRPMRIXVEMRMRKXLIKIRHIVFVIEO- %7M+ MWMRTPEGIEXEPPQEMRGSQTER]PSGEXMSRW HS[RVIƥIGXWXLIGSQTSWMXMSRSJXLI[SVOJSVGI%XXLI4˱96 %GEHIQ]Ѵ ƭTIVGIRXSJTEVXMGMTERXW[IVIJIQEPIERHMR Occupational health care is provided by external service pro- XLII\XIVREPXVEMRMRKGSYVWIWXLITMGXYVI[EWVIZIVWIH QEPI ZMHIVWJSVLIEPXLTVSXIGXMSRERHSGGYTEXMSREPWEJIX]%PP[SVO - TEVXMGMTERXWLEHXLIIHKILIVIEXѴѵTIVGIRX ers, including those who are not employees, are entitled to SGGYTEXMSREP QIHMGEP GEVI 8LIWI MRGPYHI GSRWYPXERXW WIPJIQTPS]IHTISTPIERHJVIIPERGIVW[LSWI[SVOERH[SVO - Sustainability target no. 5: TPEGIEVIMRƥYIRGIHF]8IPI'SPYQFYW
Tele Columbus AG is to be perceived as an attractive 8LI8IPI'SPYQFYW+VSYTVIGSVHIHȣƭVITSVXEFPI[SVOVI - employee with its PŸUR brand by 2024. PEXIHEGGMHIRXWMRѱѶȣѵ ťȣ 7IZIRSJXLIWIEGGMHIRXWSGGYVVIH This target is to be achieved through a bundle of individual EX6*'+QF,[LIVIEGXMZMXMIWMRƤIPHWIVZMGIRIX[SVOQEMR - measures that incorporate the annual results of the tenance and assembly are subject to particular risks due to employee survey. The currently planned measures include XLIEWWMKRQIRXWMXIWERHXLIREXYVISJXLIEGXMZMXMIW improving in-house support of new employees, gradually rectifying inequalities in working conditions and fringe Work-related accidents in 2019 benefits that have arisen over time within the company, 5YERXMX] and establishing an employer brand in job portals and ƭ MRGPYHMRKȣEGGMHIRX relevant social media channels. The level of target attain - RFC GmbH while travelling) ment is made visible by the Employee Net Promoter Score, Ѳ MRGPYHMRKѲEGGMHIRXW the fluctuation rate and further indicators currently under Tele Columbus Betriebs GmbH while travelling) discussion relating to filling job vacancies and online Tele Columbus Vertriebs GmbH Ѳ MRGPYHMRKѱEGGMHIRXW reviews of corresponding platforms. The Human Resources while travelling) department is responsible for this. Tele Columbus AG Ѷ ѳ MRGPYHMRKȣEGGMHIRX ,0OSQQ 4˱96&YWMRIWW while travelling)
ȣ 'IRXVEPVIGSVHMRKSJ[SVOVIPEXIHEGGMHIRXWSJEPPWXEJJQEREKMRK WYFWMHMEVMIWXLEXEVIWYFNIGXXSMRWXVYGXMSRWJVSQ8IPI'SPYQFYW%+ MRGPYHMRKEGGMHIRXW[LMPIXVEZIPPMRK 174 Tele Columbus AG | Annual Report 2019
-RXLIGSYVWISJXLIMVEWWMKRQIRXW6*'IQTPS]IIWIRGSYR - ;LIRGSRXVEGXWEVIE[EVHIHXSI\XIVREPWIVZMGITVSZMHIVW XIVPMZIGEFPIW[SVO[MXLERHVITEMVGEFPIWERHƤFVIGEFPIW TEVXMGYPEVP]JSVEWWIQFP]ERHGMZMPIRKMRIIVMRK[SVOXLIGSV - MRGSRWXVYGXMSREVIEWERHTVSGIIHXSXVEJƤGFIEVMRKEVIEWEX responding work contracts contain the obligation to comply EWWMKRQIRX PSGEXMSRW 4IVWSREP TVSXIGXMZI IUYMTQIRX SJ with the relevant German accident prevention regulations and IQTPS]IIWMRGPYHIWWEJIX]FSSXW[SVOKPSZIWLMKLZMWMFMPMX] XLI+IVQER4SWXIH;SVOIVW%GXERHEWITEVEXIEKVIIQIRX ZIWXWWEJIX]KSKKPIWERHLIEVMRKTVSXIGXMSR8LMWTVSXIGXMZI SREHLIVIRGIXSXLI+IVQER1MRMQYQ;EKI%GX IUYMTQIRXMWGLIGOIHF]IQTPS]IIWSREHEMP]FEWMW*EPP arresters, measuring devices, ladders and stepladders are WYFNIGXXSERRYEPGLIGOWF]I\TIVXXIWXIVW Sustainability target no. 6: Reducing the work-related accident rate to below the Accident categories industry average and minimising work-related illnesses 5YERXMX] To this end, we will increase the stalng and specialisms of Accidents while travelling ƭ the Occupational Health and Safety department in order Other ѱ to ensure seamless and prompt occupational safety man - Sporting accidents (in-house sport) ѱ agement and to increase the focus on accident and safety Falls ѱ hazards within the workforce. ;SVO[MXLXSSPW ѱ As a benchmark for assessing target attainment, we draw +IXXMRKMRERHSYXSJZILMGPIW ѱ comparisons with the work-related accident rates of our competitors and the employers’ liability insurers responsi - ble for us, the employers’ liability insurance association for -RXIVQWSJXLIRYQFIVSJ[SVOVIPEXIHEGGMHIRXWTIVȣѶѶѶ the administrative sector and the employer’s liability insur - ȣ IQTPS]IIWť XLIVEXIJIPPJVSQȣѳѲXS ƭVITSVXWEX]TMGEP ance association for the energy, textiles, electrical and ƤKYVI[MXLMRXLIMRHYWXV]8LMWMWPEVKIP]EXXVMFYXEFPIXSELEPZ - media outlets industries, which is responsible for RFC MRKSJVITSVXEFPIEGGMHIRXWEX6*'8EOMRKMRXSEGGSYRXEPP GmbH. The Human Resources department is responsible reportable accidents, including those while travelling, the rate for this. WXSSHEXȣѳ VITSVXWTIVȣѶѶѶIQTPS]IIW
4VIZIRXMSRSJLIEPXLMRGMHIRXWMRGPYHIWERRYEPSGGYTEXMSREP WEJIX]XVEMRMRK 7IGXMSRȣѱSJXLI+IVQER3GGYTEXMSREP7EJIX] Collaboration with employee representatives %GX SJEPPIQTPS]IIWEW[IPPEWTVSZMWMSRSJERI]IXIWXMR 2YQIVSYWGSQTERMIWERHPSGEXMSRWSJ8IPI'SPYQFYW%+ XLIGSRXI\XSJSGGYTEXMSREPLIEPXLGEVI-RGSQFMREXMSR[MXL have their own works councils, and a Group works council is WEJIX]MRWTIGXMSRWERHIVKSRSQMG[SVOTPEGIHIWMKRHEQ - EPWSMRTPEGI EKIXSLIEPXLWLSYPHXLIVIJSVIFIPMQMXIH 8LIVIPIZERXVIKYPEXMSRWJSVSGGYTEXMSREPWEJIX]LIVIJSV MRWXERGIXLI+IVQER;SVOTPEGI3VHMRERGI %VF7XɫXX: ERH XLI +IVQER ;SVOMRK ,SYVW %GX %VF>+ EVI MRXIRHIH XS IRWYVIWEJIX]ERHEQMRMQYQWXERHEVHSJ[SVOMRKGSRHMXMSRW JSVEPPIQTPS]IIW8LI8IPI'SPYQFYWGSQTERMIWEVIGSQ- QMXXIHXSXLIWIVMKLXW*YVXLIVVIKYPEXMSRWEVIEKVIIH[MXL XLIVIWTSRWMFPIIQTPS]IIVITVIWIRXEXMZIWF]QIERWSJ[SVOW EKVIIQIRXW ERH WIQMJSVQEP [SVOW EKVIIQIRXW 8IPI Columbus respects employees’ rights to organise them - WIPZIWJVIIP]ERHRIKSXMEXIGSPPIGXMZIP] ȣ -REGXMZIGSRXVEGXW IKSREGGSYRXSJQEXIVRMX]PIEZITEVIRXEPPIEZI sabbaticals or long-term incapacity) are not taken into account in the GEPGYPEXMSRSJXLI[SVOVIPEXIHEGGMHIRXVEXI Group Combined management report Consolidated financial statements Notes to the consolidated financial statements | CSR-Report 175
| Employees
Structure of Work Council as of 31 January 2019
Central Works Councils of Tele Columbus AG
2 2 2 2
General Works Council GWC of GWC of WC HLkomm (GWC) TC Betriebs GmbH TC Vertriebs GmbH RFC GmbH
2 2 2 WC Berlin WC Berlin WC Chemnitz
2 2 2 WC Leipzig WC Leipzig WC Leipzig
2 1 1 WC Unterföhring WC Unterföhring WC Unterföhring
1 1 Total TC Group WC Ratingen WC Ratingen _ 17 Work Council _ 1 61 Work Council members WC Hamburg
8LI[SVOWGSYRGMPWSJ8IPI'SPYQFYWEGXMZIP]YWIHXLIMV -RWXERGIW SJ HMWGVMQMREXMSR ERH TIVWSREP EXXEGOW GER FI GSHIXIVQMREXMSRVMKLXWMRѱѶȣѵ8LMWMRGPYHIHRIKSXMEXMSRW VITSVXIHXSXLI,IEHSJXLI,YQER6IWSYVGIWHITEVXQIRX SR+VSYT[MHIKVERXMRKSJJVMRKIFIRIƤXWETTVSZEPSJXLI EJJIGXIHIQTPS]IIWGERXEPOMRTIVWSRXSXLIWXEJJSJXLI works agreement on corporate integration management, the ,YQER6IWSYVGIWHITEVXQIRX2SMRWXERGIWSJHMWGVMQM Group works agreement on compliance and agreements on REXMSR[IVIVITSVXIHMRѱѶȣѵ-RXLIGSRXI\XSJXLIѱѶȣѵ EWGIVXEMRMRK247WEXMWJEGXMSRƤKYVIWMRXLIXIGLRMGEPGYW - employee survey, the statement that nobody in our company XSQIVWIVZMGI*YVXLIVQSVIXLI[SVOWGSYRGMPIRWYVIWGVMXM - QYWXJIEVHMWEHZERXEKIWSREGGSYRXSJXLIMVSVMKMRVIPMKMSYW GEPWYTTSVXSJWSJX[EVIVSPPSYXW FIPMIJSVWI\YEPMHIRXMX][EWIQTLEXMGEPP]IRHSVWIH[MXLXLI LMKLIWXETTVSZEPVEXISJEPPƭѵUYIWXMSRW Diversity and equal opportunities 8IPI'SPYQFYWVIKEVHWMXWIPJEWEHMZIVWIERHGSWQSTSPMXER 2SVEMWIHVMWOSJHMWGVMQMREXMSR[EWHIXIGXIHMRXLIEWWIWW - GSQTER](MWGVMQMREXMSRSRXLIKVSYRHWSJEKIHMWEFMPMX] QIRX SJ XLI YTWXVIEQ ZEPYI GLEMR 'SRWIUYIRXP] 8IPI origin, religion, ideology, gender or sexual orientation has no Columbus has not submitted an anti-discrimination concept TPEGIEX8IPI'SPYQFYW8LI+VSYTKYEVERXIIWRSRHMWGVMQ- VIKEVHMRKXLMW inatory behaviour at all workplaces and supports diversity in XLIIRXMVIGSQTER]SVKERMWEXMSR 176 Tele Columbus AG | Annual Report 2019
;SVOPMJIFEPERGIMWMQTSVXERXXS8IPI'SPYQFYW-RѱѶȣѵѴȣ Tele Columbus aims to standardise the salary structure IQTPS]IIWXSSOTEVIRXEPPIEZI TVIZMSYW]IEV Ѵѳ Ѳ IQTPS] - MRGPYHMRK[MXLVIKEVHXSKIRHIV8LIIZSPZIHVIQYRIVEXMSR IIWVIXYVRIHJVSQTEVIRXEPPIEZIMRѱѶȣѵ TVIZMSYW]IEV ѱƭ WXVYGXYVIWEVMWMRKJVSQXLIGSQTERMIWXLEXLEZIFIIRGSQ - &IEVMRKMRQMRHXLEXJSYVIQTPS]IIW[IVISRTEVIRXEPPIEZI FMRIH[MXLMRXLI8IPI'SPYQFYW%+WXEFPIJSVLMWXSVMGEPVIE - JSVXLI[LSPISJѱѶȣѵXLIVIXYVRVEXIMWGYVVIRXP]ƭѳѴTIVGIRX WSRWEWEVIWYPXSJQYPXMTPIQIVKIVWEVIMRGVIEWMRKP]FIMRK TVIZMSYW]IEV ȣ 3RITPIEWMRKJEGXSVLIVIMWXLEXEPP EPMKRIH[MXLIEGLSXLIV-REHHMXMSRXLIJEGXXLEXQSVI[SQIR IQTPS]IIW[LSVIXYVRIHJVSQTEVIRXEPPIEZIMRѱѶȣ [IVI are being appointed to managerial posts shows that salary EPWSWXMPP[SVOMRKJSVSRISJSYVGSQTERMIWX[IPZIQSRXLW HMJJIVIRGIWFIX[IIRQIRERH[SQIRMRGSQTEVEFPITSWM - EJXIVGSQMRKFEGO XMSRW[MPPRSXFITIVQERIRXP]EGGITXIH
1SWXIQTPS]QIRXVIPEXMSRWLMTWEVIFEWIHSRJYPPXMQITIV - %WXLIFIWXTEMHTIVWSREXXLIGSQTER]XLI'LEMVQERSJXLI QERIRXIQTPS]QIRXGSRXVEGXW%WEXѲȣ(IGIQFIVѱѶȣѵXLI 1EREKIQIRX&SEVHSJ8IPI'SPYQFYW%+IEVRWȣƭXMQIW GSQTERMIWLEHEXSXEPSJȣѶѲTEVXXMQIEKVIIQIRXWMRTPEGI XLIEZIVEKIWEPEV]SJEPPSXLIVIQTPS]IIWMRXLI+VSYT TVIZMSYW]IEV ѵѴ TVIHSQMRERXP][MXLJIQEPIIQTPS]IIW [MXLEWLEVISJEVSYRH ѶTIVGIRX8LIVI[IVIȣѱѱѱTVSHYG - -RXLIѱѶȣѵƤRERGMEP]IEVXLITVSTSVXMSRSJ[SQIRSRXLI tive employees as at the reporting date, corresponding to 7YTIVZMWSV]&SEVH[EWѲѲѲѲTIVGIRXEWEXȣ%TVMPѱѶȣѵ%JXIV ȣȣѴѲJYPPXMQIIUYMZEPIRXW3RP]JSYVTIVGIRXSJIQTPS]QIRX *VERO(SRGOWXITTIHHS[RMX[EWѳѶTIVGIRXJVSQѱ%TVMP relationships were based on temporary contracts, the major- ѱѶȣѵ;MXLXLIETTSMRXQIRXSJERI[7YTIVZMWSV]&SEVHEJXIV MX]SJ[LMGL[IVILIPHF]QIREXNYWXYRHIVƭѶTIVGIRX XLIPEWX%RRYEP+IRIVEP1IIXMRKSRѱѵ%YKYWXѱѶȣѵXLITVS - TSVXMSRSJ[SQIRJIPPXSXLIGYVVIRXPIZIPSJȣTIVGIRXHYI %WEXXLIVITSVXMRKHEXIXLI+VSYTLEHѴѲIQTPS]IIWMRE XSXLIHITEVXYVISJ'EXLIVMRI1ʀLPIQERRERHXLIGLERKIXS QEREKIVMEPVSPI TVIZMSYW]IEV Ѵ 8LMWƤKYVIMRGPYHIWXLI EWM\TIVWSR7YTIVZMWSV]&SEVHɅ*YVXLIVMRJSVQEXMSRSRXLI 1EREKIQIRX&SEVH ')3Ѷ XLI1EREKMRK(MVIGXSVW ')3Ʌȣ TEVXMGMTEXMSRSJ[SQIRMRQEREKIVMEPTSWXWGERFIJSYRHMR ERHXLI,IEHWSJ(ITEVXQIRX[MXLWYTIVZMWSV]VIWTSRWMFMP - XLIGSVTSVEXIKSZIVRERGIWXEXIQIRXSR7IGXMSRѱ ѵJ,+& MX] ')3ѱ -R+VSYTGSQTERMIWXLIRYQFIVSJXVEMRIIWVSWI on page Ѱ JVSQȣ MRѱѶȣ XSѱƭ8IPI'SPYQFYWLEHѳѲIQTPS]IIW[MXL HMWEFMPMXMIWMRXLIVITSVXMRK]IEV TVIZMSYW]IEV Ѳ
Supervisory board – age distribution Supervisory board – gender relation as a diagram as of 31.12.2019
17% female 4
2
0 83% male
<30 30 – 50 50 – 60 Group Combined management report Consolidated financial statements Notes to the consolidated financial statements | CSR-Report 177
Employees | Compliance
potential compliance risks and instilling the right conduct in Compliance HIPMGEXIWMXYEXMSRW%GSQTYPWSV]SRPMRIXVEMRMRKGSYVWIJSV all employees on general compliance regulations, protection EKEMRWXGSVVYTXMSRLERHPMRKMRJSVQEXMSRERHXLITVMRGMTPIW SJHEXETVSXIGXMSR[EWMRXVSHYGIHMRѱѶȣѵ 8IPI'SPYQFYWTYVWYIWXLIEMQSJGSQTP]MRK[MXLETTPMGE - FPIPE[WERHVIKYPEXMSRWMRSVHIVXSTVIZIRXJVEYHERHGSVVYT - 8SHEXISYVGSQTPMERGIQIEWYVIWLEZIFIIRQEMRP]JSGYWIH XMSRIJJIGXMZIP] SRSYVS[RIQTPS]IIW%RI\XIRWMSRSJXLIWIQIEWYVIWXS the upstream and downstream value chains is currently in 8LI'SQTPMERGIXIEQMWTEVXSJXLI'SVTSVEXI+SZIVRERGI XLIHIZIPSTQIRXTLEWI department, which puts in place the legal and practical organ- MWEXMSREPJVEQI[SVOJSVQEREKIQIRXERHQSRMXSVMRKSJXLI Compliance breaches can be reported to the Compliance GSQTER]XSXLIFIRIƤXSJEPPVIPIZERXWXEOILSPHIVKVSYTW 3JƤGIVSVERI\XIVREPSQFYHWQER*SV[LMWXPIFPS[IVW[LS Corporate Governance involves compliance with laws and wish to conceal their identity, an anonymous whistleblower VYPIWMQTPIQIRXEXMSRSJQEREKIQIRXERHGSRXVSPWXVYGXYVIW W]WXIQLEWFIIRWIXYTMRSVHIVXSWIRHMRJSVQEXMSRERHHSGY ERHVIWTSRWMFPIUYEPMƤIHERHXVERWTEVIRXSVKERMWEXMSRQER- QIRXWXSXLISQFYHWQER EKIQIRXKIEVIHXS[EVHWPSRKXIVQWYGGIWW -RѱѶȣѵSYVIQTPS]IIW[IVIEGXMZIP]MRJSVQIHEFSYXSYV 8LI'SQTPMERGI3JƤGIVIRWYVIGSQTPMERGI[MXLWXEXYXSV] GSQTPMERGIVIKYPEXMSRWF]XLI'SQTPMERGI3JƤGIVWSXLEX VIKYPEXMSRWVIKYPEXSV]WXERHEVHWERHMRLSYWIKYMHIPMRIW they behave appropriately towards service providers and sup- 8LI'SQTPMERGI3JƤGIVVIKYPEVP]VITSVXWXSXLI1EREKIQIRX TPMIVW1SWXIRUYMVMIWVIPEXIHXSMRZMXEXMSRWXSIZIRXW &SEVHERHXSXLI'LEMVQERSJXLI%YHMX'SQQMXXII %JYVXLIVIPIQIRXSJXLIGSQTPMERGIQEREKIQIRXW]WXIQMW Tele Columbus has introduced various tools and measures XLI'SQTPMERGI'SQQMXXIIIWXEFPMWLIHMRѱѶȣ [LMGLMW such as the Compliance Manual, training courses and panel XEWOIH [MXL MHIRXMJ]MRK GSQTPMERGI VMWOW ERH I\EQMRMRK HMWGYWWMSRW-REHHMXMSRXLI'SQTPMERGI3JƤGIVMWSRLERH already-instigated measures in order to reduce the respec- EWEGSRXEGXJSVPIKEPP]WIGYVITVITEVEXMSRSJIZIRXWERHMRZM - XMZIVMWOERHXLIMVIJJIGXMZIRIWW-REHHMXMSRXSXLI'SQTPM - tations Furthermore, eight local Compliance Coordinators ERGI3JƤGIVXLI'SQTPMERGI'SQQMXXIIGSRWMWXWSJXLI [IVIXVEMRIHMRѱѶȣѵMRSVHIVXSTVSZMHIPSGEPGSRXEGXWEXXLI HMVIGXSVPIZIPSJXLI,YQER6IWSYVGIW0IKEP%GGSYRXMRK VIWTIGXMZIGSQTER]PSGEXMSRW 8E\HITEVXQIRXWEW[IPPEWXLI-87IGYVMX]3JƤGIVXLI(EXE 4VSXIGXMSR3JƤGIVERHXLI'LEMVQERSJXLI+VSYT;SVOW The Compliance Manual is available on the intranet as a 'SYRGMP +VSYT[MHIWIXSJVYPIW-XMRJSVQWIQTPS]IIWERHQEREKIVW SJVYPIWSJGSRHYGXMRPMRI[MXLETTPMGEFPIPE[WERHKYMHIPMRIW Employee awareness successfully raised In addition, training courses tailored to the individual depart- 3RKSMRKMRJSVQEXMSRQIEWYVIWVIKEVHMRKXLIXEWOWSJXLI QIRXWEVIERMQTSVXERXQIEWYVIJSVVEMWMRKE[EVIRIWWSJ 'SQTPMERGIHITEVXQIRXLEZIHIQSRWXVEFP]PIHXSEWMKRMƤ - GERX MRGVIEWI MR E[EVIRIWW EQSRK IQTPS]IIW -R XLI IQTPS]IIWYVZI]MR2SZIQFIVѱѶȣѵ TIVGIRXSJVIWTSRH- ents declared that they knew who they can go to in the event SJUYIWXMSRWSRGSQTPMERGIVIKYPEXMSRW IKTVIWIRXWERH MRZMXEXMSRW 178 Tele Columbus AG | Annual Report 2019
Compliance cases in 2019 Note on political influence 3RIWYWTMGMSYWGEWI[EWVITSVXIHXSXLI'SQTPMERGI3JƤGIV 8IPI'SPYQFYWMWMRZSPZIHMRGSRWYPXEXMSRTVSGIWWIWSJXLI MRѱѶȣѵ-REHHMXMSREGEWIEPVIEH]VITSVXIHMRѱѶȣ [EW PIKMWPEXYVIF]MRZMXEXMSR;IQEMRXEMRQIQFIVWLMTWSJMRXIV - MRZIWXMKEXIHYRXMP*IFVYEV]ѱѶȣѵ-RFSXLGEWIWFVIEGLIWSJ IWXKVSYTWERHMRHYWXV]EWWSGMEXMSRW8LIWIMRGPYHI%2+% MRXIVREPVIKYPEXMSRWF]MRLSYWIIQTPS]IIW[IVIIWXEFPMWLIH ũ%WWSGMEXMSRSJ+IVQER'EFPI3TIVEXSVW&9+0%7ũ+IV - 8LIVI[IVIRSGVMQMREPFVIEGLIW(MWGMTPMREV]EGXMSR[EW QER%WWSGMEXMSRJSV*MFVI%GGIWW&VIOSũ+IVQER&VSEH - XEOIREKEMRWXXLIIQTPS]IIWMRZSPZIH-REHHMXMSRTVSGIWWIW FERH%WWSGMEXMSR:%81ũ+IVQER%WWSGMEXMSRSJ8IPIGSQ- have been improved, and employees have been trained in QYRMGEXMSRWERH1YPXMQIHME4VSZMHIVWERHJYVXLIVLSYWMRK SVHIVXSTVIZIRXWMQMPEVQMWGSRHYGXMRJYXYVI MRHYWXV]EWWSGMEXMSRW2SHSREXMSRWEVIQEHIXSTSPMXMGEP TEVXMIWSVTEVX]VIPEXIHJSYRHEXMSRW *YVXLIVQSVIERERSR]QSYWXMTSJJ[EWKMZIRXSXLII\XIVREP SQFYHWQER-RXIVREP%YHMXMRZIWXMKEXIHXLIHIXEMPWTVSZMHIH 9PXMQEXIP]RSQMWGSRHYGX[EWIWXEFPMWLIHLIVI
Sustainability target no. 7:
No compliance cases and increased monitoring of supply a Suppliers’ Code of Conduct, which will be part of our chains General Conditions of Purchase. In doing so, we will gradu- ally put all supplier contracts on a footing that precludes We aim to achieve years with no compliance incidents inhumane working conditions, respects the social standards through an increasingly sophisticated compliance manage - of the International Labour Organisation and penalises ment system, training and growing levels of awareness any breaches of our Code of Conduct. within the company. In the supply chains, we will develop Imprint
Issued by Tele Columbus AG /EMWIVMR%YKYWXE%PPIIȣѶ ȣѶѴѴѲ&IVPMR+IVQER]
Corporate Communications Sebastian Artymiak )QEMP TVIWWI$T]YVGSQ [[[XIPIGSPYQFYWGSQ
Text Tele Columbus AG, Berlin
Concept, design and typesetting /SVXI1EIV^;SPJJ/SQQYRMOEXMSR,EQFYVK
Photographers and image sources Philipp von Recklinghausen Philipp Rothe Eric Kemnitz Heidelberg City Council Getty Images 6YHSPTL%XXPJIPPRIV iStock