2015-2016 AlburyCity Operational Plan June 2016 92%
The end of financial year has seen most projects completed with minor variations to some aspirational targets. The year has seen high levels of productivity and performance in the areas of business development and tourism, infrastructure, city development, community projects and the environment. The Albury 2030 review will assist us in understanding which initiatives the community is eager to see continued and new opportunities for the future. As always the outcomes from the review will guide future planning and delivery.
Start End Performance Responsible Date Date Officer 1 - A Growing Economy 90% Summary: Director Engineering Council has adopted detailed strategies and programs to facilitate the growth of our city. All programs to support tourism, visitor experience and industry /business development are in accordance with the relevant strategies and schedules. To complement this, Council continues to develop and improve relevant infrastructure and services. 1.1 - Increase Visitors to Albury and the Surrounding Region 1.1 - Increase Visitors to Albury and the Surrounding Region 91%
Director Economic Development & Tourism All actions or initiatives are on track as scheduled, with the exception of a minor variation in visitor numbers to Wonga Wetlands and final presentation of event data report to Manex in August.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 3 0 0 2 Σ 5
100.00 T1.01.1.1 Implementation of Destination Management Plan 1/07/2015 30/06/2016 100% TLT
The 2015 Albury Accommodating Survey results were collated and finalised. Results were issued to all participating properties to benchmark rates, occupancy, and seasonality shifts in the market just to mention a few, against aggregated results at a local, regional and state level. The survey was extended this year due to the low level of participation compared to the previous year. Staff worked in conjunction with Murray Region Tourism and the City of Wodonga to assist and support a familiarisation for seven staff from the Tourism Victoria team to promote and market our key products. The Variation Agreement for the 2017 Albury Gold Cup Carnival has been executed and returned to Destination NSW. Key performance indicators will remain the same as the 2016 Event. Staff from the Economic Development & Tourism and Communications Teams have developed a detailed brief for the development of a new destination branded clip, promoting the benefits of bringing business events to Albury Wodonga. Once completed, the clip will be used to attract large and small conferences and business meetings. It will be promoted via social media channels, digital advertising, on visitALBURYWODONGA.com and Business Events Victoria, as well as at tradeshows. A judge from the Regional Tourism Awards conducted a site inspection of the Albury Visitor Information Centre. This supported our submission in entering this year’s Awards. Finalists will be announced on 1 July 2016. Work continued on the Service and Efficiency Review. Benchmark cities have been contacted and will undertake a phone survey to gather information on destination visitation, tourism activity, visitor servicing and business event attraction.
23/09/2016 Page 1 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 1 - A Growing Economy 90% 1.1 - Increase Visitors to Albury and the Surrounding Region 1.1 - Increase Visitors to Albury and the Surrounding Region 91%
100.00 T1.01.2.2 Event Attraction Strategy implementation 1/07/2015 30/06/2016 100% ETL
Discussions were held with the Hume Pistol Club which will host the NSW state titles in March welcoming over 180 national shooters. The event will be a qualifier for the Australian pistol shooting team. An MoU has been prepared for the Australian Junior Basketball Country Cup to confirm AlburyCity’s support for the next five years until 2021. A familiarisation was conducted for conference organisers looking to bring the inaugural GrowAg business event in September. Around 100 delegates will converge from across Australia to discuss the future of agriculture on a national and international level. All attendees will be aged between 25 and 40. Discussion continued with AMP and Volt Lane business operators regarding the Laneway celebration planned for 16 September. Work has also continued on the 2018 Deaf Games with venue costs and activities being finalised. Organisers will visit again during July. Also to visit are members of the NSW RSL State Congress Committee to continue planning for its May 2017 conference. A submission to host an AFL NAB Challenge match has been forwarded as part of the national request for tender process conducted by the AFL. Results will be announced during late August. Events sponsorship was approved for the Albury Camellia Show and the ‘Sail Country’ regatta conducted by the Albury Wodonga Yacht Club. The creative team for 2016 Carols by Candlelight is being formed including the Musical Director, Choir Director and audition panel. A nomination for the LGNSW Dougherty Awards was submitted and based on the success of AlburyCity 's two series events, Music in the Gardens and QEII Twilight Markets. A familiarisation was conducted with a film writer /producer with the view to filming in Albury later in 2016. Events Team Leader accompanied colleagues to inspect Canberra stadia and aquatic facilities. The GIO stadium and Manuka Oval provided excellent insight as AlburyCity prepares for the re-development of the Lavington Sports Ground. Discussions were held with organisers proposing a Chamber Music Festival during September 2016 and plans are continuing. The Events Team also met with the Youth Committee to formulate plans for the official opening of the Youth Cafe later in the year.
95.00 T1.01.2.1 Bi-annual collation of event participation data (reported bi-annually) 1/07/2015 30/06/2016 95% ETL
Data for January to June 2016 is being collated for presentation of a report to the Director in August.
0.00 S1.01.5.1 Wonga Wetlands utilisation GLWW
Visitation numbers for June were average for this time of year. Eight schools visited with 317 students/teachers these were from Albury High School, Xavier High School, St Pats, Wewak School, Howlong Primary School, Murray High School, Murray High School Aboriginal Activities Group and Gergoery Primary School. There were 6 groups visit Wonga in June, these included various Wodonga Land Care Groups, the Bright Bird Watching Group, the Aged Concern Walking Group and the Albury Wodonga Camera Club. There were 305 general public visitors. Code KPI Target Measure Achieved %
10151.1 Utilisation of the Wonga Wetlands Education / Interpretation Centre 700 visitors per month 1,279 100%
23/09/2016 Page 2 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 1 - A Growing Economy 90% 1.1 - Increase Visitors to Albury and the Surrounding Region 1.1 - Increase Visitors to Albury and the Surrounding Region 91%
60.00 T1.01.5.1 Implement the Wonga Wetlands Tourism Product Development Master Plan 1/07/2015 30/06/2016 60% DEDT
Processes put in place to monitor event market demand for temporary hoecker in accordance with licence arrangements. Investigations in relation to asset ownership required to support long term development of sites are continuing.
1.2 - Improve Visitor and Residents' Experiences 1.2 - Improve Visitor and Residents' Experiences 100%
Director Economic Development & Tourism The majority of projects are on track. The Botanic Gardens fence is not expected to be completed by the end of the financial year and will be reported on in 2016/17. Total event patron numbers were slightly down on annual targets and tree preservation orders were slightly higher than anticipated.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 4 0 0 5 Σ 9
99.00 C1.02.5.1 Special Variation - CBD Strategy Lavington - Wagga Road 3/08/2015 31/03/2016 99% GLS
The contract was awarded to Excell Gray Bruni. Stage One works between Five Ways and Kaylock Road are completed. Some additional kerb and gutter and footpath replacement has commenced to between Kaylock and McDonald Roads and was planned to be completed by the end of June, however the project has been delayed due to inclement weather. The remaining project funds are listed for carry forward.
100.00 C1.02.6.1 Botanic Gardens - Perimeter Fencing 1/07/2015 30/06/2016 100% PRTL
Development consent has been received for the project and no comments were received from the Native Title notification. The design and pre -construction elements are now complete (after lengthy delays) which was the revised target for 2015-16. Project is being prepared for the tender process with construction to be included in the 2016-17 works program.
23/09/2016 Page 3 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 1 - A Growing Economy 90% 1.2 - Improve Visitor and Residents' Experiences 1.2 - Improve Visitor and Residents' Experiences 100%
0.00 S1.02.7.1 Tree Management PRTL
The Parks and Recreation team continues to proactively manage tree assets and through this, aims to reduce the number of reactive customer requests. Both the number of CRM's and TPO's were favourable for the month of June.
Code KPI Target Measure Achieved %
10271.1 Number of Tree Preservation Orders processed 21 per month 18 100% 10271.2 Number of Customer Requests processed 83 per month 61 100%
0.00 S1.02.8.1 Tourism enquiries TLT
Advertising, Marketing & Media opportunities have included: Article in Pieces of Victoria – State of the Arts included The Flying Fruit Fly Circus, Art Space Wodonga , The Cube Wodonga, MAMA and Yindyamarra Sculpture Walk. Participation in the ongoing MRT, PR and Media Outreach Programs. Continued the Google Ad Words campaign for visitALBURYWODONGA.com. Continued tweets for @VisitAW. New followers increased by 1.3% during June, taking total followers to 1,958. Facebook 'likes' increased by 4.2% during June, taking total number of likes to 1,552. As at 30 June we have 1,117 Instagram followers, an increase of 13.8% over the month. AlburyCity Tourism team staff have: conducted five familiarisations of new and existing partner products submitted an Expression of Interest to host a Wagyu Conference during 2017 provided a familiarisation of sites and venues (chosen by the organising committee) for the GrowAg conference to be held late in 2016 supported a familiarisation of key destination experiences in conjunction with MRT and the City of Wodonga for key staff at Tourism Victoria supported the launch of Jetgo direct flights from Brisbane to Albury distributed 1,276 OVGs to industry including partners, event organisers and accredited VICs across NSW & Victoria. The Albury and Wodonga VICs made $5,572 of direct and Bookeasy ($3,802) bookings to partners’ product during June 2016. Code KPI Target Measure Achieved %
10281.1 www.visitalburywodonga.com 4,000 unique visitors per month 4,378 100% 10281.2 Visitor enquiries - telephone/email 220 persons per month 166 75% 10281.3 Industry service requests 45 service requests per month 37 82% 10281.4 Walk-in visitors to Information Centre 1,500 Persons per month 1,094 73%
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100.00 C1.02.8.1 Visitor Information Centre - Directional Signage throughout City 1/09/2015 31/03/2016 100% TLT
Visitor and resident feedback relating to insufficient "i" directional signage to the Albury Visitor Information Centre, prompted an audit of "i" signage by Visitor Information Centre staff and the Traffic and Transport team. 12 locations around the city were identified for installation and re -skinning. The project is being incorporated into an overarching directional signage upgrade. Small "i" sign finger boards and large signs for AlburyCity roads have been installed .
100.00 C1.02.9.1 Special Variation - AlburyCity Urban and Public Art Strategy implementation 1/07/2015 30/06/2016 100% GLCS and Projects Continued negotiations with property owners regarding wrapping the Volt Lane Power exchange to improve its appearance. Further progress was made in the "river gauge" artwork through the Aboriginal men's shed programmed for Noreuil Park and the Wonga Wetlands ephemera program. The role became vacant in May with recruitment to restart in July 2016. In this financial year there have been 8 public art works installed within the city.
0.00 S1.02.1.1 Events Program Implemented ETL
The financial year culminated with a brisk June and the Events Team focus moved to the planning of one of its busiest Spring periods on record. The team is formulating plans for major projects including Lambex, Agfest, Sparking Up the Laneways, ‘Speed’, Sustainability Living Festival and the new series of QEII Twilight Markets and Music in the Gardens. The Victorian Association of Photographic Societies (VAPS) held a highly successful conference during the month with over 300 photographers attending. Delegates have requested that the event be held annually rather than every two years having enjoyed the Albury experience. Wilson Transformer Company launched its annual Solar Car Challenge at MAMA and the project will feature as part of the ‘Speed’ exhibition running from August to November. The maiden Brisbane/Albury flights for Jetgo was celebrated at the Airport which officially welcomed passengers and crew on the new route. Water Polo Australia announced that the Under 14 national championships for 2017 will switch host cities with Gold Coast to host the girls and Albury Wodonga, the boys’ event . Participation numbers are predicted to be similar and the event will again be conducted over the Easter period. A meeting was held with Water Polo Australia to discuss the changes and operations of the tournament. Plans are coming together for Lambex 2016 with around 900 delegates expected to attend over 4 days – 9 to 12 August. AlburyCity and Albury Central will join forces to conduct a lamb promotion involving restaurants, pubs, clubs and cafes during the conference period. The week will culminate with QEII Ag Fest, bringing a regional focus to the CBD. Activities will include shearing, sheep dog trials, bush music, food, produce, craft and fashion. The Staff Appreciation function is now confirmed for Friday 5 August from 6.30pm – 8.30pm. Invitations have been distributed to 20 year plus staff. Overall the portfolio for 2015/16 was successfully delivered with the loss of only one Twilight Market (November 2015) as a result of inclement weather. The team has performed exceptionally well and looks forward to another challenging year ahead. Code KPI Target Measure Achieved %
10211.2 Number of event patrons 750 number per month 850 100% 10211.1 Number of events hosted, facilitated or arranged by AlburyCity Events Team 2 events per month 5 100%
23/09/2016 Page 5 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 1 - A Growing Economy 90% 1.2 - Improve Visitor and Residents' Experiences 1.2 - Improve Visitor and Residents' Experiences 100%
100.00 O1.02.1.1 Event Operations Service and Efficiency Review - Update on Action Plan 3/07/2015 30/06/2016 100% ETL progress Part Two was completed and presented to Manex in October. The action plan was finalised during November and actions commenced. Recommendations implemented have included resourcing changes, refinements to frequency of citizenship ceremonies to six per year commencing 2016, a review of Picnic in the Gardens which was endorsed to continue with over 6,000 people attending the 2015 event, cessation of the corporate marquee at the 2016 Gold Cup, cessation of Pets Day Out and development of a Corporate Sponsorship Policy and Procedure for finalisation. Another of the recommendations was the inclusion of the Events team in CBD activations and place making. Strategies are in place for CBD activation and links to MAMA as well as the CBD laneways. ANZAC Day celebrations were also flagged as an area of potential cost saving with a mix of AlburyCity and contract labour being trialled during April 2016. Costs reveal that a saving of over $4,500 was achieved by using the split of AlburyCity and contracted traffic management labour. Action 3 included investigation of the expansion of Events roles into other areas of activity including business events, CBD activations, the cultural precinct and input into the retail strategy outputs. These actions are ongoing with business event bids and associated familiarisations completed resulting in positive results such as the RSL NSW State Congress conversion for three years. Cultural precinct activities such as the 'Speed' exhibition promotions, Sparking it Up Laneways project and Ag Fest will continue to promote central Albury. CBD activations such as the Lambex joint venture with Albury Central and the Wagga Road celebrations are good examples of positive outcomes in this area. The next action will be the completion of the new four year Events strategy. Reporting on the outstanding actions from this review will be included in Performance Planning 2016/17.
100.00 C1.02.1.1 Albury Swim Centre - Replacement heating system 1/07/2015 30/06/2016 100% TLLF
This project is complete.
1.3 - Plan and Cater for Increased Population Growth 1.3 - Plan and Cater for Increased Population Growth 98%
Director Planning & Environment Albury continues to experience a high level of growth with development activity at its highest levels since 2004. For the financial year 562 new dwellings / units have been approved for construction and a total of 1258 Development Applications / Complying Development Certificates approved. ;;This is also supported by the consumption of 360 lots across the City area during the same period. ;;Development activity is 7% higher than previous year. This high level of growth is placing significant pressure on numerous functions and services across Albury City including strategic planning, engineering services, water and sewer, building surveying and town planning. The teams have responded to these demands in a positive and proactive manner. The ongoing interest and demand supports the long term planning and provision of infrastructure across the City.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 1 7 5 0 1 Σ 14
23/09/2016 Page 6 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 1 - A Growing Economy 90% 1.3 - Plan and Cater for Increased Population Growth 1.3 - Plan and Cater for Increased Population Growth 98%
0.00 S1.03.1.1 Building Approvals - Development Application Assessment BSTL
During the month of June, the Building Surveying Team approved 46 Development Applications. Of these, 36 achieved the targets provided by the Customer Service Charter. The average approval time was 14 days.
Code KPI Target Measure Achieved %
10311.1 Building approvals 95 percent services charter compliance 76 80% 10311.2 Maximum outstanding number of development applications - Building 25 per month 55 45% Surveyors
0.00 S1.03.1.2 Construction and Complying Development Certificates BSTL
During the month of June, the Building Surveying Team determined eight Complying Development Certificates (CDC) and 29 Construction Certificates (CC) achieving 60% and 79% compliance respectively with the Customer Service Charter. The situation continues where there is no ability with Complying Development Certificates to "stop the clock" while waiting for additional information to be received. Hence, while the result for June is an improvement on recent months, the situation remains where for CDCs, the time taken to determine the applications can be adversely affected by external parties and the lack of information provided at the time of lodgement. Construction for June totalled $17,792,213 and the total value of construction for the year to date is $221,121,327. Code KPI Target Measure Achieved %
10312.1 Construction certificates 95 % services charter compliance 84 88% 10312.2 Complying development certificates 95 % services charter compliance 75 79%
0.00 S1.03.1.3 Building Certificates BSTL
During the month of June, the Building Surveying Team assessed 10 applications for Building Certificates achieving 70% compliance with the Customer Service Charter.
Code KPI Target Measure Achieved %
10313.1 Building certificates 95 % services charter compliance 70 74%
23/09/2016 Page 7 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 1 - A Growing Economy 90% 1.3 - Plan and Cater for Increased Population Growth 1.3 - Plan and Cater for Increased Population Growth 98%
0.00 S1.03.1.4 Plumbing assessment, inspection and approvals BSTL
During the month of June, the Building Surveying Team assessed 39 applications for plumbing approvals achieving 72% compliance with the Customer Service Charter.
Code KPI Target Measure Achieved %
10314.1 Plumbing approvals 95 % services charter compliance 72 76%
0.00 S1.03.1.5 Planning Approvals - Assessment, inspection and approval TPTL
The Town Planning Team determined 25 Development Applications during the month of June with 75% of these determined in accordance with the Customer Service Charter and an average turnaround time of 31 days. The increase in average turnaround time is a result of resource issues, with one permanent member of staff on extended sick leave for the month. The average times were also impacted by the determination of several long outstanding applications following the submission of revised information and plans which enabled finalisation of those applications. Code KPI Target Measure Achieved %
10315.1 Development Applications Town Planning 95 % service charter compliance 75 79% 10315.2 Average processing time 21 days 31 68% 10315.3 Maximum outstanding number of Development Applications - Planners 40 per month 51 78%
0.00 S1.03.1.6 Planning Certificates AC
135 Planning Certificates were issued for the month of June. 126 Certificates were processed through the online e -services facility compared with nine applications received and processed manually. 170 Certificates were issued for the same period in June 2015 (135 online and 35 manual).
Code KPI Target Measure Achieved %
10316.1 Planning certificates 95 % service charter compliance 100 100%
23/09/2016 Page 8 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 1 - A Growing Economy 90% 1.3 - Plan and Cater for Increased Population Growth 1.3 - Plan and Cater for Increased Population Growth 98%
0.00 S1.03.1.7 Planning enquiries - website AC
The Development Application Tracking site had 2,283 sessions from 1,131 users with a total of 21,063 page views. New visitors made up 37.5% with 62.5% being returning visitors. There were 781 website page views to Forms and Guidelines, Electronic Housing Code (EHC) and Building and Planning Policies pages, including 613 unique page views.
Code KPI Target Measure Achieved %
10317.1 Forms and guidelines - web pages 500 page views per month 781 100% 10317.2 DA Tracking - web pages 650 per month 2,283 100%
0.00 S1.03.2.4 Glenmorus Gardens - Return on Investment GLCB
The net position of the business is unfavourable to budget by $6k (37%) YTD. This is predominantly due to lower than anticipated cremation income YTD. Cremation income is approximately 19% behind the same period last year and burial service numbers reflect a reduction of 10% when compared with June 2015 YTD. While the month recorded the same number of burials when compared to the same period last year, the YTD shortfall in burial services appears to be consistent with the local Funeral directors reporting a slow second half to the financial year. A favourable variance in expenses YTD is predominantly due to improved water management at Glenmorus. Overall, expenses remain favourable to budget by $15k year to date, reflecting an improved position when compared to the same period last year. Code KPI Target Measure Achieved %
10324.1 Glenmorus Gardens - Return on Investment 100 % budget or greater than 37 37%
0.00 S1.03.2.1 Environmental Planning Works and Project Assessment (Review of EP Environmental Factors - REF) One Review of Environmental Factors (REF) was submitted during June. This was in relation to restoration works at Norman 's Lagoon. This has not been finalised as yet, due to on-going meetings with Local Lands Services in regards to the project outcomes and any residual changes that may have been required to the REF as a result of these meetings.
Code KPI Target Measure Achieved %
10321.1 Average processing time for REFs determined 100 % determined within 14 days 100 100%
23/09/2016 Page 9 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 1 - A Growing Economy 90% 1.3 - Plan and Cater for Increased Population Growth 1.3 - Plan and Cater for Increased Population Growth 98%
0.00 S1.03.2.2 Swimming Pool Inspections BSTL
During June the Building Surveying Team performed 16 inspections of the safety barriers (fences) associated with 14 backyard swimming pools. Of the inspections undertaken,11 (69%) of the barriers complied.
Code KPI Target Measure Achieved %
10322.2 Pools inspected 20 per month 14 70%
0.00 S1.03.2.3 Glenmorus Gardens - Total Services GLCB
Total services conducted at Glenmorus Gardens during June were 39. This reflected four additional services for the month when compared with the corresponding period last year. The June services were made up of 13 burials, 14 cremations, 9 ash placements and three chapel services. Taking into account all chapel services , burials, cremations and ash placements, total services year to date total 490. This represents 58 less services (10%) when compared with the corresponding period last year. Code KPI Target Measure Achieved %
10323.1 Glenmorus Gardens - Total Services 45 per month 39 87%
0.00 T1.03.2.1 Hamilton Valley Strategy Review No activity this month 1/10/2015 30/06/2016 TPTL
This item has been deferred to 2016/17 due to other work priorities and commitments.
100.00 O1.03.2.1 Future Urban/Rural Areas investigation - Table Top & Splitters Creek 1/07/2015 30/06/2016 100% TPTL
This project is complete.
23/09/2016 Page 10 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 1 - A Growing Economy 90% 1.3 - Plan and Cater for Increased Population Growth 1.3 - Plan and Cater for Increased Population Growth 98%
95.00 C1.03.2.1 Development of Section 15 - Glenmorus Gardens 1/07/2015 31/12/2015 95% GLCB
The Landscape Master plan identifies a pedestrian path to be constructed around the parameter of section fifteen. The pedestrian and maintenance pathway is currently under construction and weather permitting, will be completed by early July 2016. Construction of the 420 metre access road and associated drainage has been completed in section 15. It is anticipated that this two hectare area will require several more months for natural compaction, during which time the area will be gradually landscaped in accordance with the Landscape Master plan. The Landscape master plan has recommended that selected water resistant trees and shrubs be planted throughout section 15 over the coming months. Grass seed and tree planting will be applied to this area once the irrigation plan has been finalised. The irrigation will be installed once the pedestrian pathway has been completed. 1.4 - Albury has a secure and well managed water supply 1.4 - Albury has a secure and well managed water supply 83%
Director Engineering There is a suite of initiatives within the 2015/16 operational plan to ensure Albury has a well managed water supply. This includes strategy development, asset management , system augmentation, capital upgrades and business reviews. The city wide Water and Sewer Strategies are complete, Waterview Laboratory review implementation is also well advanced.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 4 3 1 2 Σ 10
97.00 T1.04.1.1 Albury Water Strategy 1/07/2015 30/06/2016 97% GLWW
The draft body of the report from the consultant has been completed and is still awaiting modelling data from Council 's Assets Section, although the base model for the 'low-level' zones has been completed for the first 15 years and at 10 year increments up to 45 years and modelling for the 'high-level' zones for the same periods has commenced and will be completed in June 2016. Team Leader Water Services has reviewed the proposed pipe and pump sizes using design first principles and is confident of the various proposed infrastructure components, and this has been confirmed by the first 45 year modelling. Based on these proposed sizings , concept design, costings and projected scheduling for AlburyCity 's water supply system has been completed. This strategy is projecting the major water supply infrastructure requirements for the next 45 years and will align with the "Sewerage Strategy".
23/09/2016 Page 11 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 1 - A Growing Economy 90% 1.4 - Albury has a secure and well managed water supply 1.4 - Albury has a secure and well managed water supply 83%
0.00 S1.04.2.1 Water and Sewer Management Resources GLWW
Water consumption for the month was 332.323 Megalitres, which was down 38.6% on last month. Year to date consumption is 8,204.527 Megalitres which is 9.81% (or 73.282 Megalitres) higher than last year. Rainfall for June was 86.0 mm which is approximately 130% of the monthly average. There were 11 trade waste inspections/testing in June with all being compliant, and there was 1 new Trade Waste Approvals issued in the month. With regard to the Wastewater Treatment Plants, the total volume treated to the end of June was 4569.49 Megalitres, which is up 3.6% on the same time in 2014/15. Code KPI Target Measure Achieved %
10421.1 Water treatment operational cost 21 cents/kl for produced treated water 13 100% 10421.2 Tradewaste pit inspections 15 number of pits inspected and or 11 73% tested per month 10421.3 Wastewater treatment operational costs 81 cents/kl of treated wastewater 61 100%
100.00 T1.04.3.1 Albury Sewer Strategy 1/07/2015 30/06/2016 100% GLWW
This project is complete.
98.60 C1.04.3.3 Watermain replacement / renewal program 1/07/2015 30/06/2016 99% GLS
A total of 12 projects were identified in this category at the commencement of the year, with a further six projects added since taking the total to 18. 17 of the 18 identified projects in this category have been completed with a further one project underway. Some projects completed during the month include the replacement of watermains in Buller Crescent, Garden Street and Sandringham Court.
90.00 C1.04.3.4 Table Top North - water supply augmentation 1/01/2016 30/06/2016 90% GLWW
Pipe size and route has been finalised. The construction of the first part (Table Top Water Reservoir to Tynans Road) is proposed for construction in 2016/17 with purchasing of the majority of the pipe and fittings to occur in 2015/16. Preparation for the schedule of materials has been completed. The tender for the supply of materials has been advertised, assessed and awarded with the first delivery of materials scheduled during July 2016.
23/09/2016 Page 12 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 1 - A Growing Economy 90% 1.4 - Albury has a secure and well managed water supply 1.4 - Albury has a secure and well managed water supply 83%
94.80 C1.04.3.1 Water and Sewer Augmentation Program 1/07/2015 30/06/2016 95% GLS
A total of 58 projects were identified in this category at the commencement of the year. 49 of the 58 identified projects in this category are complete with a further nine projects currently underway. The projects incomplete at the end of June are substantially commenced and some carry forwards required to ensure completion.
25.00 C1.04.3.6 Waterview Wastewater Treatment Plant - Stage 2 Augmentation 1/01/2016 30/06/2016 25% GLWW
The Project Plan for this project identifies all of the components, 13 in total. They have all been included as New Initiatives currently being prepared as part of the next four-year budget process. Investigations and design of two of the components (the new Ultraviolet Disinfection (UV) facility and a 450 millimetre diameter gravity main at the existing Kremur Street Wastewater Treatment Plant) have commenced. The Ultraviolet Disinfection project has been delayed at design stage and Council is working closely with the specialist design company to complete this phase. Council Officers will commence working with a consultant in 2016/2017 to prepare a Functional/Concept Design brief for the new Treatment Works itself.
40.00 C1.04.3.5 Main Sewer Pump Station (SPS1) upgrade 1/01/2016 30/06/2016 40% GLWW
GHD presented AlburyCity’s Internal Project Committee with a Concept Design Report on 27 June. The committee are in the process of reviewing the document and design and are scheduled to discuss the report, for the purpose of providing feedback to GHD, on 7 July.
Once a consensus has been reached by all members, a Functional Design will be developed with the aim of construction of the new pump station commencing early 2017.
85.00 C1.04.3.2 Water filtration plant B augmentation (DAFF) 1/07/2015 30/06/2016 85% GLWW
The contract was awarded to Water Treatment Australia at the 27 July 2015 Council meeting. This includes detailed design and construction phases. Commissioning and proof of performance will be undertaken in 2016/17 and 2017/18. Contract documents have been executed. The Contractor has provided their WHS Management Plan, Quality Management Plan and Environmental Management Plan which have been approved by Council. The preliminary design review 'HAZOP' (hazard and operability study) 'CHAIR 1' (construction hazard assessment implication review) , CHAIR2 and CHAIR3 60% and 95% design review meetings have been completed. The Contractor has commenced construction with site works including initial concrete pours for the machinery plant room and the two flocculator tanks. All long-lead mechanical and electrical items have been ordered with many components already arriving on site. Stainless steel fabrication of pipework and vessels are well advanced. Deliveries of fabricated equipment commenced the last week of May 2016. Fabrication for the new portal frame has commenced off-site with delivery expected early August 2016. The installation and commissioning of the VFD's for the Hawkscote RWPS have been completed during May 2016. Factory acceptance testing of the new DAFF switchboard is scheduled mid July 2016.
23/09/2016 Page 13 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 1 - A Growing Economy 90% 1.4 - Albury has a secure and well managed water supply 1.4 - Albury has a secure and well managed water supply 83%
100.00 C1.04.3.7 Annual sewer main rehabilitation program 1/07/2015 30/06/2016 100% GLWW
This project is complete.
1.5 - Promote Albury for Industry and Business 1.5 - Promote Albury for Industry and Business 90%
Director Economic Development & Tourism All projects have been actively progressed with a number of minor variations to the actual vs target performance results. A number of projects will continue to be reported in 2016/17 as they span two financial years - this includes Nexus and the Ettamogah Sewer Augmentation - both of which have been advanced for completion in 2016/17.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 6 1 0 5 Σ 12
0.00 S1.05.1.1 Evocities Implementation EDO
Website sessions to the www.evocities.com.au site increased by 10% in June, which is attributed to the launch of the new Evocities website and associated marketing and media activities surrounding the launch. 73.9% of visitors were new to the site, whilst only 26.1% were returning visitors. Our audience is made up of visitors from Australia (95.72%), with United States, United Kingdom, India, Philippines, Hong Kong, New Zealand, Russia, China and Singapore making up the balance. Albury Evojobs visitation numbers continued to improve with an increase of 0.36%. The total number of jobs listed by Albury on the Albury EvoJobs website for the month of June was 194 in comparison to 191 for the previous month, an increase of 1.5%. Code KPI Target Measure Achieved %
10511.2 Website sessions www.evocities.com.au 4,500 Visitors per month 7,962 100% 10511.4 Website sessions Albury Evo jobs website 3,500 Visitors per month 9,243 100%
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100.00 O1.05.1.2 Support implementation of Evocities Marketing and Communications under 1/07/2015 30/06/2016 100% EDO MOU The new Evocities website was launched on Wednesday 22 June with a good uptake by various media outlets, including an interview with the Albury Ambassador family filmed by Prime 7 which went to air on Monday 27 June and additional media coverage from 2AY Albury, the Dubbo Weekender, ABC Riverina Wagga, Prime 7 Wagga Wagga, Star FM Dubbo and the Daily Advertiser. The MTB Series took place on 19 June with over 200 competitors taking part. Of the 200 participants, only 10% were from the border with the balance made up of intrastate and interstate visitors. 40 prize packs were supplied by AlburyCity and were made up of goods from local suppliers, with the aim to promote local producers from our region. An Information E -Newsletter was also sent out the week prior to the MTB Albury event to all registered participants providing information on Albury and links to the VisitAlburyWodonga and Evocities websites. Media coverage for the month included articles that appeared in the following mountain bike publications Flow, Mountain Biking Australia, Australian Mountain Biking Magazine and Marathon MTB. 2AY Albury, Daily Liberal Dubbo, The River FM, The Border Mail, Prime 7 Albury and WIN News Albury also ran stories on the MTB Series.
90.00 C1.05.1.1 Ettamogah Sewerage Augmentation (NEXUS) 1/01/2016 30/06/2016 90% GLWW
Following on from the tender that was advertised through the Local Government Procurement process in regard to the supply of pipes and fittings, a contract has been awarded and an order placed, which will be delivered towards the end of July.
47.00 C1.05.1.2 NEXUS Precinct Infrastructure Project - Stage 1 subdivision 1/07/2015 30/06/2016 47% EDTL
The Development Application for Stages 1 & 2 have been approved by the Joint Regional Planning Panel (JRPP) with consent being issued. The construction of electricity supply has been completed and Essential Energy will now conduct testing and approval for activation of supply. An application for Fixing Country Roads funding of $1.8M for two roundabouts for the Nexus Estate was rejected. Targeted Search Engine Optimisation (SEO) shows a significant uplift in economic activity around the website, which is raising the profile. The NBN Tower at Table Top is activated and we have approached Telstra with a request for coverage check in and around Nexus. The tender for Stage 1 subdivision works goes to Council on 18th July. AlburyCity staff are in discussions and negotiations with NBN regarding the installation of NBN fibre to the estate. Signage at the site is being re-skinned and updated.
100.00 O1.05.2.1 Implementation of Retail Sector Development Strategy 1/07/2015 30/06/2016 100% EDTL
The team continued liaison with landholders and potential retail business operators in establishing businesses in the CBD. Integration of Albury Central into the Albury Northside Chamber of Commerce is complete, with ongoing planning for CBD promotional initiatives being undertaken. The funding agreement between Albury Northside Chamber and AlburyCity has been finalised and executed. Liaison with Bunnings in assisting their understanding of the compatibility of a new site saw the acquisition proceed, and ongoing support and discussions are being held with the owners of the current Bunnings site in assisting them to find a replacement tenant . Activation of the Riverside Parks area is progressing with the Turks Head EOI process. The Albury Wodonga Business Awards are planned for later in July, with AlburyCity being recognised as a major category sponsor. We are progressing with plans for the Albury Wodonga business survey for launch on August 8th. Joint Albury Wodonga submission made to Smart Cities program regarding opportunities for both cities to work collectively on mutually beneficial areas .
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100.00 T1.05.4.1 Implementation of the Economic Development Strategy 1/07/2015 30/06/2016 100% EDTL
Funding submission for $1.8M from Fixing Country Roads for Nexus Roundabouts was declined. Decision pending for $690K funding request from National Stronger Regions Round 3 for QEII Masterplan Implementation. NSW Government Zonal Taxation Inquiry response lodged. Creative Economy Strategy project brief finalised for RFQ in early July. The purchase of strategic land adjacent to Lavington Sports Ground has exchanged contract. Evocities marketing videos completed and website has been updated with a new look and feel in accordance with the recommendations of the Brand Review conducted in 2015, Commercial lease of vacant space on level 4 of the Albury City Admin building have been let to Office of Environment and Heritage. Final preparations for the annual Local Business Survey were undertaken and scoping of collaboration with Wodonga Council and Border Rail Action Group with respect to passenger rail services commenced .
100.00 O1.05.4.1 Economic Development Service and Efficiency Review - Update of Action Plan 1/07/2015 30/06/2016 100% EDTL progress Implementation of the Service and Efficiency Review Action Plan is well progressed, with most recommendations completed. Several actions remain ongoing. The development and investment monitor has been formed and currently being updated. Documentation of property management processes has commenced. Business and Investment website review is complete and testimonial videos are uploaded. Search Engine Optimisation has commenced and will continue through to December 2016 with monthly updates on progress. NSW Government job incentive packages are in the process of review and will be promoted once available. NBN roll-out and promotion continues. NBN Fixed Wireless tower launched at Table Top, with AOne Tree Hill pending. Still in discussions and negotiation with NBN for Nexus delivery. We are developing a quarterly electronic flyer for business updates which will integrate with the business development monitor. Outstanding actions will be reported in Performance Planning 2016/17.
0.00 S1.05.6.2 Environmental Health Regulatory Actions COTL
In the reporting period a total of 270 regulatory inspections and monitoring activities were undertaken. These were primarily focused on public health (97) and environmental (173) functional areas. The number of environmental inspections has been driven by increased complaints regarding storm water, soil and erosion control at construction sites, pollution/contamination and odour.
Code KPI Target Measure Achieved %
10562.1 Environmental (Noise, dumping, soil erosion control and on-site sewer) 20 inspections per month 173 100% 10562.2 Public Health (food, hair, beauty, skin penetration & water quality monitoring) 65 inspections per month 97 100%
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0.00 S1.05.6.1 Economic Development enquiries EDO
All KPI's have been achieved for the month. Increase in traffic to the Business and Investment webpage has continued to increase - up 0.5% this month. A slight decrease in traffic to the Population and Demographics areas of 14% was experienced, however is still well within monthly targets. The continued increased traffic and success of these areas of our website could be attributed to the ongoing Nexus Digital Advertising Campaign and the EOI campaign for the former Turks Head Hotel and Australia Park Museum. Code KPI Target Measure Achieved %
10561.1 Return phone call 24 hours 24 100% 10561.2 Detailed response 5 working days 5 100% 10561.3 Customer service requests 40 service requests per month 43 100% 10561.4 "Business and Investment" web pages 950 Unique visitors per month 1,636 100% 10561.5 "Population and Demographics" web pages 550 Unique visitors per month 1,204 100%
0.00 S1.05.6.3 Legislated Services COTL
A total of 56 patrols were undertaken in the reporting period with 129 infringements issued.
Code KPI Target Measure Achieved %
10563.1 Patrols (parking, street activities and environmental) 45 scheduled patrols per month 56 100%
100.00 O1.05.6.1 Implementation of Economic Development Marketing Plan 2/07/2015 30/06/2016 100% EDTL
The Search Engine Optimisation has commenced with initial reports showing a marked uplift in activity around the land sales sites. New Evocities website and video testimonials have been loaded onto the site. NBN roll out continues, and we are expecting activation and launch activities to be developed in the coming month. NBN have launched their fixed wireless service in Table Top which has been well promoted and received. The EOI for the sale of vacant council land in Belgravia Avenue has been put to market and the EOI for Turks Head lease has closed. Nexus subdivision is progressing and new signage has been erected. Evocities marketing update is progressing well, with new look and feel being implemented including new testimonial videos being uploaded. Search Engine Optimisation is delivering good results for Nexus and Airside North. Signage was also erected at Belgravia Avenue promoting the EOI for sale.
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75.00 C1.05.6.1 Australia Park / Turks Head building works 1/07/2015 30/06/2016 75% EDTL
All priority building works have been completed. The EOI process has been to market, and several responses are being assessed against the specified requirements which aim to activate the buildings and precinct from an economic development and tourism perspective. The proposals will be put to Council for consideration in July.
1.6 - Integrated transport network for Albury 1.6 - Integrated transport network for Albury 98%
Director Engineering The integration and effectiveness of all forms of transport throughout the city is an important component of the Community Plan. Initiatives progressed during June include the Albury Transport Network Model (75% complete) and implementation of Wayfinding Signage for the Visitor Information Centre with the signage audit complete and positioning of signage underway. Albury Airport activity has been positive with infrastructure upgrades and strategic planning well advance. Airport business results are strong, with passenger numbers being slightly higher than 2015/16.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 2 1 0 3 Σ 6
100.00 T1.06.1.1 Albury Transport Network Model 1/07/2015 30/06/2016 100% TLTT
Council are working with NSW Roads and Maritime Services (RMS) to jointly deliver the Albury Transport Network Model. Consultancy awarded in September 2015, works commenced in October 2015. Base Case report presented in February 2016 and will be finalised in the first quarter of 2016/17.
100.00 C1.06.1.1 Traffic Improvements Program 1/07/2015 30/06/2016 100% TLTT
Visitor Information Centre Directional Signage has been delivered and installed. Abikhair Lane Land Purchase continues with negotiations currently underway with Albury Public School and Dept of Education. The George Street Local Area Traffic Management works were implemented as a trial that commenced in August 2015 - collection of additional data and feedback from community was completed in November 2015 and is being evaluated for presentation to Local Traffic Committee in 2016/17.
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0.00 S1.06.6.2 Airport - Return on Investment GLCB
The financial performance of the airport YTD is $94k favourable to budget. The favourable variance is predominantly due to higher than anticipated car park income received YTD, as well as improved passenger numbers and associated income achieved over the last quarter of the financial year. In addition, cleaning contract expense savings and a positive variance associated with interest on loans has contributed to the favourable Airport YTD net result . With the improvement in passenger numbers during the past three months, ( 867 passengers or 5% more than the corresponding period last year) points to a potential turnaround in the market. Code KPI Target Measure Achieved %
10662.1 Airport - Return on Investment 100 % of budget or greater than 110 100%
0.00 S1.06.6.1 Airport - Passenger Numbers GLCB
Passenger numbers stand at 246,512 YTD which is behind the YTD target by 2.2% or 5,488 passengers. In comparison to the corresponding period last year, YTD passenger numbers show an overall increase of 867 passengers ( 5%) YTD.
Code KPI Target Measure Achieved %
10661.1 Airport - Total Passenger Numbers 21,000 number per month 20,115 96%
100.00 T1.06.6.1 Airport Development Strategy 1/07/2015 30/06/2016 100% GLCB
Albury Airport has obtained approval for Restart NSW Regional Tourism Infrastructure Funding of $3.29 million dollars. The grant funds will be utilised towards expanding the Airport Terminal arrivals hall, lounge facilities and redesign the cafe area and office space as referred to in the existing Airport Development Strategy . The Airport Terminal Expansion project planning has commenced with an anticipated practical completion date of December 2017. Clarke Keller Architects have been appointed for the Terminal Expansion . Part of the Airport Development Strategy requires development of a Business Plan which has been completed for 15-16. The business Plan incorporates the provision of an Aviation Strategy . An aviation specialist consultancy (AIRBIZ) have completed the Aviation Strategy and the Airport Marketing Plan with both documents now endorsed by Manex. The Aviation Strategy informs key elements of the Airport Development Strategy. The Albury Airport Development Strategy 2005 is currently under review. Scheduled meetings are being undertaken in order to address the recommendations in each section of the 2005 Strategy. The review will be completed in 2016/17. The Aviation Strategy and Airport Marketing Plan will now be progressively implemented over the next three financial years.
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88.00 C1.06.6.1 Airport funded projects 1/07/2015 30/06/2016 88% GLCB
The sub-surface reconstruction and pavement sealing of Taxiway Delta, South-East Apron and the Runway Shoulders is underway. In order to leverage greater economies of scale, the three air side projects have been bundled into one project framework. Excell Gray Bruni Pty Ltd will complete all three components of the project. Sealing of the runway shoulders has been completed with an additional coat of line marking paint to be applied during Spring . Reconstruction works to taxiway Delta is 90 percent complete, however, wet weather has delayed the base course component of the project with the expected completion of the taxi way now re-scheduled to July 2016. Stage three requires the reconstruction of the South East General Aviation Apron with surface stripping of the old pavement underway . Poor weather has delayed progress of both stage two and three of these Airport projects with the reconstruction works now anticipated to be completed by mid July 2016. 1.7 - Increased usage of bicycle and pedestrian trails 1.7 - Increased usage of bicycle and pedestrian trails 75%
Director Engineering Actions and projects included in Council's Pedestrian Access and Mobility Plan are complete. The Plan Review will continue into 2016/17 with community consultation currently underway.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 0 0 1 0 Σ 1
75.00 T1.07.5.1 Review and implement the Pedestrian Access and Mobility Plan 1/08/2015 30/06/2016 75% TLTT
Review PAMP - Road Safety Officer has prepared project management plan, currently undertaking community engagement activities, The completion of the review is now programmed for the second half of 2016.
Implementation of the PAMP program for 2015/16 is complete. 1.8 - Albury's infrastructure and assets are well managed and maintained 1.8 - Albury's infrastructure and assets are well managed and maintained 88%
Director Engineering Council has established extensive asset renewal and maintenance programs to maximise the value and life of all asset types. The overall accomplishment of programs as at 30 June was 93% which is slightly behind target.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 5 1 3 8 Σ 17
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100.00 O1.08.1.1 Flood - AlburyCity Flood Risk Management Study and Plan 1/07/2015 30/06/2016 100% GLS
This project is complete.
100.00 C1.08.1.3 Design Program 1/07/2015 30/06/2016 100% GLS
This project is complete.
100.00 C1.08.1.9 Plant Replacement Program 1/07/2015 30/06/2016 100% TLFS
The Fleet Replacement Program was successfully completed with the ten tonne combination roller, two compressors, two underground borers, one light passenger vehicle and two light commercial vehicles being delivered during the month.
86.80 C1.08.1.2 Road and Drain Construction Program 1/07/2015 30/06/2016 87% GLS
A total of 17 projects were identified in this category at the commencement of the year, with a further three projects added since and one project subsequently removed taking the total to 19. 12 of the 19 identified projects in this category are complete with a further seven currently underway. Some projects completed during the month include the installation of drainage at Airport Park Estate, Alexandra Park Access Road and Car Park and Nagle Road from Wagga to Kaitlers Roads . Majority of the projects underway at the end of the financial year are substantially commenced and have generally been delayed due to inclement weather. These projects will require the carry forward of funding to facilitate their completion.
100.00 C1.08.1.5 Road and Drain Rehabilitation Program 1/07/2015 30/06/2016 100% GLS
Program Complete
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100.00 C1.08.1.6 Road Resealing Program 1/07/2015 30/06/2016 100% GLS
This project is complete.
94.90 C1.08.1.7 Road and Drain Maintenance Program 1/07/2015 30/06/2016 95% GLS
A total of eight projects were identified in this category at the commencement of the year, with a further three projects added since taking the total to 11. 10 of the 11 identified projects in this category have been completed. The incomplete project has been listed for carry forward to ensure the continue upgrade and improvement of the cities aging drainage infrastructure.
96.70 C1.08.1.1 Building Construction and Maintenance Program 1/07/2015 30/06/2016 97% GLS
A total of 77 projects were identified in this category at the commencement of the year, with a further three projects added since taking the total to 80. 74 of the 80 identified projects in this category are completed with a further six projects currently underway. Some major projects completed during the period include the Lavington Sports Ground Viewing Deck and Albury Entertainment Centre Theatre Dressing Room Upgrade. Some major projects, including the Youth Cafe, have been included in the carry forward list for completion early in the 2016/17 year.
86.70 C1.08.1.8 Landscape Construction and Maintenance Program 1/07/2015 30/06/2016 87% GLS
A total of 49 projects were identified in this category at the commencement of the year. 33 of the 49 identified projects in this category are complete and a further 10 projects currently underway. A number of projects have been identified for carry forward into the 2016/17 budget year.
100.00 C1.08.1.4 Kerr Road reconstruction 1/07/2015 31/12/2015 100% GLS
This project is complete.
23/09/2016 Page 22 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 1 - A Growing Economy 90% 1.8 - Albury's infrastructure and assets are well managed and maintained 1.8 - Albury's infrastructure and assets are well managed and maintained 88%
0.00 S1.08.4.1 Waterview Laboratory Return on Investment GLWW
A total of 211 samples were collected of which 470 were tested in-house and 1,889 were subcontracted to other National Association of Testing Authorities (NATA) accredited laboratory’s for analysis (Note: each sample can have multiple tests performed on it). The NET result at the end of June was $25,000 favourable to budget.
Code KPI Target Measure Achieved %
10841.1 Waterview Laboratory Return on Investment 100 % of budget or greater than 291 100%
0.00 S1.08.4.2 Albury Waste Management Centre - Return on Investment GLCB
Landfill income, year to date, is slightly behind budget, being $48k unfavourable as at 30 June. This marginally unfavourable income result is primarily due to lower than anticipated redemption of free entry vouchers YTD, Expenditure YTD is $987K favourable to budget as at 30 June. This positive variance relates to budget timing concerning the expenditure of grant funds in addition to expense savings associated with payments made to the contractor for organics collection labour , which have been lower than budgeted due to a decrease in the price of fuel.
From an overall operating result position, YTD the business is $939K favourable variance to budget.
Code KPI Target Measure Achieved %
10842.1 Albury Waste Management Centre - Return on Investment 100 % of budget or greater than 119 100%
50.00 T1.08.4.1 Service and Efficiency Review - Stores Management 1/07/2015 30/06/2016 50% TLFS
The main focus for the review team this month centred on the existing staffing structure of the Stores in order to compare existing operational practices against expected service level provisions. Work on the project will continue into 2016/2017.
20.00 T1.08.4.2 Service and Efficiency Review - Concrete construction and maintenance 1/07/2015 30/06/2016 20% GLS
A draft of part 1 of the service and efficiency review template has been completed with an inception meeting undertaken in November. Part 1 is now finalised so it can be presented to MANEX for endorsement.
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65.00 T1.08.4.3 Service and Efficiency Review - Street and drain cleaning 1/07/2015 30/06/2016 65% GLS
A draft of part 1 of the service and efficiency review template has been completed with an inception meeting held during September. Comments from the working party and steering group were sought in finalising Part 1 which was presented to MANEX and endorsed in November. Pertinent information and data has been collated to assist in the review of the services. Part 2 has been presented to the Working Group and has been finalised ready for presentation to the Steering Group
100.00 T1.08.4.5 Service and Efficiency Review - Mechanical and electrical services (W&WW) 1/07/2015 30/06/2016 100% GLWW
Part One of the review was presented and endorsed at the 15 September 2015 MANEX meeting. A meeting with the Mechanical and Electrical Teams has been completed and the review has been received very favourably and positively from all staff members. The first meeting of the Review Team has occurred and various members of the team are working on completing the first two sections of 'Part Two' ("Information gathering on current service/function" and "Benchmarking with organisations"). This is approximately 95% complete the outstanding item being 'benchmarking' with other organisations, and this is currently with a number of similar sized Councils to AlburyCity. Follow up of the outstanding benchmarking questionnaires is under way with the next Review Team Meeting to occur mid July 2016.
On return of this, Part Two will be finalised and presented back to the Review Team for consideration .
100.00 T1.08.4.4 Service and Efficiency Review - Trade Waste Services 1/07/2015 30/06/2016 100% GLWW
The review commenced in October 2015 with preliminary discussions already conducted with Council 's Trade Waste Engineer. Part One was endorsed by Manex at its12 April 2016 meeting. All of the background information, including surveys/discussions with all stakeholders of the trade waste function and benchmarking have been completed and a draft of Part Two is about to be circulated to the Director of Engineering and Group Leader Water and Wastewater for comment, prior to being circulated to all members of the Review Team for comment. A meeting of the Review Team is proposed towards the end of July and the outcomes of this will then be submitted to the Steering Group for consideration early to mid-August.
23/09/2016 Page 24 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 2 - An Enhanced Natural Environment 85% Summary: Director Planning & Environment Albury City provided ongoing programs promoting related to improvements to our natural bushland, roadside vegetation and reserves. Activities have involved a wide spectrum of the community including schools, community groups and businesses. 2.1 - Reduce Albury's Ecological Footprint 2.1 - Reduce Albury's Ecological Footprint 73%
Director Planning & Environment The organisation is continuing to build on and foster a greater awareness and appreciation of the impacts of our operations and activities with respect to our ecological footprint.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 3 1 0 3 Σ 7
25.00 T2.01.1.1 Review Albury Our Future 1/01/2016 30/06/2016 25% GLNE
Internal consultations have identified a review of Albury - Our Future is best placed to be undertaken concurrently with the review of Albury 2030. The Sustainability Advisory Committee agreed with this position at their meeting in February 2016. Progress on this review will therefore be on hold until the commencement of the Albury 2030 review in June 2016.
100.00 T2.01.3.1 Implementation of the Biodiversity Strategy 1/07/2015 30/06/2016 100% EP
The Biodiversity Strategy continues to be implemented through activities led by Natural Environment programs with support and assistance of Landscape Services and Parks and Recreation Team. Ongoing liaison with state agencies such as Office of Environment and Heritage and Albury Environmental Lands continues .
39.00 T2.01.3.2 Review Biodiversity Strategy 3/08/2015 30/06/2016 39% EP
Internal consultations continued during June to progress work for the review of the Biodiversity Strategy. Agreement has been reached for the review of this Strategy to be undertaken concurrently with the review of 2030. A review of Albury 2030 will commence in July.
0.00 S2.01.4.1 Albury Waste Management Centre - Total Waste Buried GLCB
During June 6,492 tonnes of waste was buried at the Albury Waste Management Centre. This was 17% below the monthly tonnage target of 7,800 tonnes of waste buried. Waste buried at the facility year to date is 84,682 tonnes, which is 9.5% below the 2015-16 YTD target (93,600 tonnes) and 6,091 tonnes (6.7%) less than the same period last year. Waste received at the Albury Waste Management Centre year to date has decreased by 2,445 tonnes (1.5%) in comparison to the same period last year. 49% of waste received during June was diverted from the Waste Management Centre and processed for recycling . Code KPI Target Measure Achieved %
20141.1 Total Waste Buried per Month 7,800 tonnes per month 6,492 100%
23/09/2016 Page 25 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 2 - An Enhanced Natural Environment 85% 2.1 - Reduce Albury's Ecological Footprint 2.1 - Reduce Albury's Ecological Footprint 73%
100.00 T2.01.4.1 Implement Halve Waste Campaign 1/07/2015 30/06/2016 100% GLCB
During June, 26 Bin Smart educational sessions were completed. A total of 780 children and 26 teachers attended the education programs during June . Furthermore, 20 face book posts were delivered. A multi unit dwelling bin inspection program has been undertaken to gather data about the use of the three bin system and trial effective ways to educate households on correct recycling practice .
100.00 T2.01.4.2 Implement 3 Bin Kerbside Collection Contract 1/07/2015 30/06/2016 100% GLCB
Transpacific Cleanaway has advised they now have a Heads of Agreement in place for development of a composting facility at an alternate site. As part of the Heads of agreement Cleanaway will submit a fresh Development Application for this composting facility. Albury City is supporting an interim arrangement with Transpacific Cleanaway which has seen the introduction of an organics waste service in Albury , Wodonga, Indigo and Corowa.
75.00 C2.01.4.1 Albury Waste Management Centre - light Vehicle recycling and Transfer 1/07/2015 30/06/2016 75% GLCB station development During June, the 4400 square metre shed concrete slab was completed to schedule as is all other structural and civil components of the project. The shed will be split into three portals to cater for recovery of recyclable materials, dismantling of goods into recyclable parts and the operation of a shop to sell recycled items still of value. Additionally, civil works continues around the recovery facility, consisting of drainage, excavation and placement of select fill and base materials for the roads and car park . The Shed construction and fit out works are expected to be completed by late August 2016 and will be immediately followed by the construction of the car park and Mudge Street extensions, in order to create an entrance and exit to the new retail component of the facility. 2.2 - Albury is prepared for changing environmental conditions 2.2 - Albury is prepared for changing environmental conditions 98%
Director Engineering Energy saving initiatives continued throughout June generating significant ongoing cost savings. Fire management planning, waterways and vegetation management continue to be considered in the light of changing environmental conditions.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 1 0 0 3 Σ 4
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100.00 O2.02.1.1 Implementation of Energy Savings Action Plan 1/07/2015 30/06/2016 100% GLNE
Preparatory work for the installation of solar panels at the Council Administration Building. This installation will commence early July 2016.
100.00 O2.02.1.2 Energy audits and assessments 1/07/2015 30/06/2016 100% GLNE
The draft report on the energy Performance Monitoring Program has been disseminated to relevant line areas in Council. This is with a view to identify a consistent understanding on how to pursue energy performance indicators for a range of Council 's buildings and facilities. The Natural Environment Group continues to work closely with Procurement to streamline energy data and information management with a particular focus on moving to electronic bills. This is an ongoing process of consultation with Local Government Procurement and with energy retailers.
100.00 C2.02.1.1 Vegetation Management Planning 1/07/2015 30/06/2016 100% WPM
Padman Park draft heritage study is currently being reviewed.
Mungabareena declaration as an Aboriginal Place is still awaiting a ministerial decision .
90.00 O2.02.3.1 Fire Management Plan 1/07/2015 30/06/2016 90% EP
Works continued on the review of the Asset Protection and Hazard Reduction Zones and mapping of the fire trails managed and maintained by AlburyCity.
2.3 - An increased awareness in sustainability and environmental issues 2.3 - An increased awareness in sustainability and environmental issues 100%
Director Planning & Environment Community awareness activities continued in June with the highlight being a celebration of World Environment Day held in conjunction with OEH. This activity was some months in the planning and involved strong participation from local schools and students. Other activities focused on Nail Can Hill and ongoing promotional activities at the Library Museum on sustainability and environmental issues.;;This year has seen a wide variety of topics and events that have brought us into contact with new and divergent members of our community. Supporting our dedicated team of enthusiasts and Councils long term approach to sustainability and promotion of our natural environment.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 0 0 0 1 Σ 1
23/09/2016 Page 27 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 2 - An Enhanced Natural Environment 85% 2.3 - An increased awareness in sustainability and environmental issues 2.3 - An increased awareness in sustainability and environmental issues 100%
100.00 T2.03.1.1 Community Awareness Program 1/07/2015 30/06/2016 100% EP
Three community awareness events were undertaken by AlburyCity during June .
This included World Environment Day held at the Equestrian Centre in Thurgoona. This was a joint event held by AlburyCity and OEH. Four hundred students participated in the event. AlburyCity also undertook an education and awareness day with Friends of Nail Can Hill discussing both the native and weed species present in the area and the environmental significance of Nail Can Hill in Albury. The other event was Story Time at the Library Museum where staff attended and discussed environmental and sustainability matters with the public. AlburyCity continues to actively engage with the community.
23/09/2016 Page 28 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 3 - A Caring Community 93% Summary: Director Community & Recreation Projects are largely on schedule. The Urana Road Oval Sports Pavilion construction is complete and open. The draft Aquatics Strategy was considered by Council and is being refined with two options for further investigation. The use of MAMA is exceeding expectations with 82,000 visitors and there is continued interest in philanthropy in various forms . In relation to compliance enquiries to the Compliance Team, they remain high with 84% completion in May. The footpath program is complete. In relation to community safety, the road safety initiatives planned for 2015/16 are complete. The draft Crime Prevention Plan was endorsed by Council for public exhibition and a CCTV grant from the federal government has been announced for Dean Street and the Volt Lane Carpark. A meeting was held with Tennis NSW representatives to scope the proposed Tennis Strategy. New lighting at Greenfield Park and are operational. Sports Albury made recommendations to Council regarding its individual athlete grant program. The Albury Entertainment Centre had 20 events for June. 3.1 - Albury offers access to a diverse range of educational opportunities 3.1 - Albury offers access to a diverse range of educational opportunities 100%
Director Community & Recreation AlburyCity continues to offer a wide variety of before, after and during school care and education for our community. Banjora Long Day Care has a waiting list of 40 children. A new before school care service at Albury Primary School was trialled for the first six months of the year. Target numbers are being achieved and the service will continue providing a small finacial return to Council. The Family Day Care Service and Efficiency Review is complete. The library 's Learning and Outreach Team program highlights for 2015/16 include the following programs. Learn Create and Engage project involved six local Primary Schools, including Wewak Street School, celebrating the opening of MAMA through dance, music and drama. A wider range of curriculum resources have been developed to support exhibitions and encourage school visitation to the LibraryMuseum with a highlight being the development of an Education Kit for the Albury and World War One Pop -up exhibition. School visitation to the LibraryMuseum and Lavington Library has increased by 18% with 4368 school student visitors this year. New programs have included the introduction of the Little Bangs Discovery Club, introducing science based experiments and discovery to preschoolers and the Code Club that teaches children to program computers and strengthens their problem solving skills and logical thinking. HSC and VCE programs were introduced with staff assisting students with study resources and stress management. The team has also worked closely with Albury Wodonga Cultural Exchange introducing Multicultural Preschool programs, drop-in programs for adults and a successful Refugee Day Celebration. The outreach program to retirement villages and aged care homes continues with an increase in the number of facilities requiring an outreach library service and loans to these facilities increasing by 8% to 7,500 loans for the year. ;;
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 4 0 0 2 Σ 6
0.00 S3.01.1.2 Banjora Children's Centre Program CSTL
The occupancy/utilisation rate for June has seen an average of 40 children attending Banjora per day. The proposed target is 40 children per day. Banjora currently has 70 families enrolled at the service equating to 88 children requiring care. There are 40 children on the waiting list.
Code KPI Target Measure Achieved %
30112.1 Banjora Children's Centre - Number of children attending 40 per day 40 100%
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0.00 S3.01.1.1 Family Day Care - Provision of quality family based childcare, incorporating CSTL playgroup and support for carers During June, Family Day Care averaged an Equivalent Full-Time children's position of 110 with the target being 132. EFT numbers were lower than expected due to recent Educator resignations. Utilisation is slowly increasing at Family Day Care. There are currently 256 families enrolled with the service which equates to 347 children requiring care and education on a daily basis.
Code KPI Target Measure Achieved %
30111.1 Family Day Care - Equivalent full time places utilised 132 per week 110 83%
0.00 S3.01.1.3 Out of School Hours Program - Provision of quality after school care as well CSTL as vacation care programs for primary school aged children In June the After School Care programs had an average total of 139 children attending the programs on a daily basis. The Vacation Care programs did not operate during June.
Code KPI Target Measure Achieved %
30113.1 Out of school hours program - Number of children attending 130 per day 139 100% 30113.2 Vacation care utilisation - Number of children attending 100 per day 100 100%
100.00 T3.01.1.1 Education Programs across Children's Services 1/07/2015 30/06/2016 100% CSTL
The Before School Care trial program at Albury OOSH continued during June. A review of the trial was conducted and Manex endorsed the program to continue and be reviewed under the OOSH Service and Efficiency Review. An average of 12 children have been using the service on a daily basis. The set target was for 10 children to use the program each day. The Vacation Care programs did not operate in June. North Albury OOSH visited Nail Can Hill for nature excursions. St Pats OOSH continued with planning for the re-introduction of the junior vacation care program that will commence in July 2016. Family Day Care took play session back to Nail Can Hill. Five educators and 14 children attended. Recruiting for Educators took place with seven enquiries being received. Banjora Children’s Centre hosted students from Charles Sturt University, Riverina TAFE and Murray High. The service received an unexpected grant of $14K that is to be used for delivery of the preschool program. The Educational Leaders did not meet during June. All services continued to work on their Quality Improvement Plans (QIP). The QIP is an essential regulatory document that each service is required to have. The workplace health safety and risk areas that have been carried out at each of the services are as follows: a total of seven fire drills were carried out across Banjora, Family Day Care and North Albury OOSH, 216 internal/external checks were carried out across all programs, 20 checks were conducted on first aid kits across all programs, no incidents were recorded in IRIS, Banjora recorded one Chemwatch Inventory action, and no serious incidents were recorded at any programs.
23/09/2016 Page 30 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 3 - A Caring Community 93% 3.1 - Albury offers access to a diverse range of educational opportunities 3.1 - Albury offers access to a diverse range of educational opportunities 100%
100.00 T3.01.6.1 Attraction and retention of medical personnel / students 1/07/2015 30/06/2016 100% DCR
The promotion of Scholarships for University of NSW Rural Medical School were closed in March with no eligible applicants in 2016.
0.00 S3.01.8.1 Learning and Outreach Programs and Education Participation ALMP
The Learning and Outreach Team program highlights for 2015/16 include the following programs. Learn Create and Engage project involved six local Primary Schools, including Wewak Street School, celebrating the opening of MAMA through dance, music and drama. A wider range of curriculum resources have been developed to support exhibitions and encourage school visitation to the LibraryMuseum with a highlight being the development of an Education Kit for the Albury and World War One Pop-up exhibition. School visitation to the LibraryMuseum and Lavington Library has increased by 18% with 4368 school student visitors this year. New programs have included the introduction of the Little Bangs Discovery Club, introducing science based experiments and discovery to preschoolers and the Code Club that teaches children to program computers and strengthens their problem solving skills and logical thinking. HSC and VCE programs were introduced with staff assisting students with study resources and stress management. The team has also worked closely with Albury Wodonga Cultural Exchange introducing Multicultural Preschool programs, drop-in programs for adults and a successful Refugee Day Celebration. The outreach program to retirement villages and aged care homes continues with an increase in the number of facilities requiring an outreach library service and loans to these facilities increasing by 8% to 7,500 loans for the year.
Code KPI Target Measure Achieved %
30181.1 Number of public programs initiated by the Learning and Outreach Team 40 per month 77 100% 30181.2 Number of school students booked in for tours 100 per month 350 100% 3.2 - Albury's key community safety indicators demonstrate an improvement 3.2 - Albury's key community safety indicators demonstrate an improvement 100%
Director Community & Recreation Road safety initiatives planned for 2015/16 are complete. Similarly the Crime Prevention initiatives are progressing well with the grant submitted for CCTV in Dean Street and Volt Lane carpark being succesful. The Draft Crime Prevention Plan was endorsed by Council during June 2016. The Plan will be on public exhibition until 29 July 2016. New safety resources are being developed that will be distributed during events that CDAAT and the Liquor Accord are involved with. Planning for the White Ribbon Ball for 2016 has continued.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 0 0 0 4 Σ 4
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100.00 T3.02.1.1 Implement strategies within Crime Prevention Plan 1/07/2015 30/06/2016 100% CSTL
The Draft Crime Prevention Plan was endorsed by Council during June 2016. The Plan will be on public exhibition until 29 July 2016. Planning for the 2016 White Ribbon Ball continued with the committee meeting during June.
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100.00 T3.02.2.1 Development of CCTV policies and procedures 1/07/2015 30/06/2016 100% DCR
The policies and procedures have been developed into a final draft. The policies will be progressed following the agreement with the Federal Government for the implementation of the CCTV system.
100.00 C3.02.2.1 CCTV Implementation in Dean Street 1/07/2015 30/06/2016 100% DCR
The scope of this project was revised during the year due to grant funding announced by the Federal Government. The project will proceed following the supply and agreement with a funding agreement. Revised tender documentation has been finalised with a view to advertising the CCTV tender following signing of the funding agreement.
100.00 T3.02.3.1 Implement Road Safety Strategy 1/07/2015 30/06/2016 100% TLTT
This project is complete.
3.3 - The health of the Albury community improves 3.3 - The health of the Albury community improves 77%
Director Community & Recreation Enquiries to the Compliance Team remain high and the team was able to resolve 84% of customer complaints and enquiries in the reporting period. These enquiries relate to environmental, health and other regulatory matters. Glenecho Community Centre is operating well under the new arrangements with savings of $60K achieved in 2014/15 and there has been no further work on the Community Development Service and Efficiency review. The footpath program is complete. A total of nine projects were identified in this category at the commencement of the year, with a further six added since taking the total to 15.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 1 0 1 0 1 Σ 3
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100.00 C3.03.4.1 Footpaths and Bicycle Paths Program 1/07/2015 30/06/2016 100% GLS
This project is complete.
0.00 S3.03.6.1 Compliance and Environmental Health - Customer Requests and COTL Investigations The Natural Environment Group (includes compliance and environmental health) was able to resolve 84% of customer complaints and enquiries in the reporting period. Resource issues continue to constrain the ability of the Environmental Health Team to resolve complaints given competing priorities with their inspection and monitoring program, and noting that there is an apparent increase in time to undertake the investigation to resolve a complaint or enquiry.
Code KPI Target Measure Achieved %
30361.1 Environmental Health 95 % service charter compliance 82 86% 30361.2 Regulatory Compliance 95 % service charter compliance 85 89% 30361.3 Companion Animals & Stock 35 % animals returned to owner 45 100%
0.00 S3.03.6.2 Community Education and Information Programs COTL
No seminars were planned and subsequently held in June.
Code KPI Target Measure Achieved %
30362.1 Food Handling Seminars and Community Presentations 1 per quarter 0 0%
23/09/2016 Page 34 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 3 - A Caring Community 93% 3.4 - Albury offers a diverse range of facilities and activities for all ages 3.4 - Albury offers a diverse range of facilities and activities for all ages 89%
Director Community & Recreation The Draft Plans of Management for community land have been adopted by Council. Sportsfield renovations are complete and there are high levels of participation at events at the swim centres and athletics track. Participation at Lauren jackson Sports Centre is slightly down on previous years .The development application for the new fence at the Botanic Gardens has been approved. The draft Aquatics Strategy has been focussed on two options for further investigation. The new swipe card access system for the Alexandra Park Athletics Complex is in operation. At the Urana Road Oval, the Sports pavilion is complete and opened. The Lavington Sports Ground draft master plan was endorsed by Council. A meeting was held with Tennis NSW representatives to scope the proposed Tennis Strategy. Light poles and lights have been erected at Greenfield Park and are operational. The Have a Say for Monument Hill was concluded in preparation for further design. A meeting of the Lauren Jackson Sports Centre Advisory Committee was held during June with agenda items including an update on Sports Centre upgrades and discussion around the upcoming Lambex Conference. The construction of the youth cafe is on track to achieve the planned practical completion date of 31 August. The Retro Youth Management Committee has been working hard on its contribution to the youth cafe project, as well as running its regular activities like Friday night gigs and supporting its various partnership programs including the upcoming Youth Mental Health Forum . The Noreuil Park Foreshore Landscape Plan was endorsed at the June Council Meeting. Schools National Tree Day is planned for 26 and 27 July at Apex Park. The school groups will plant several thousand under-storey trees to enhance squirrel glider habitat.;;;;
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 6 3 0 16 Σ 25
0.00 S3.04.1.1 Botanic Gardens Usage PRTL
No weddings were held this month due to the cooler weather. Event numbers were also lower than target due to the cooler weather.
Code KPI Target Measure Achieved %
30412.1 Weddings held at Botanic Gardens 5 per month 0 0% 30412.2 Tours and Event Participation 417 per month 46 11%
100.00 T3.04.1.1 Sports Albury Advisory Committee 1/07/2015 30/06/2016 100% PRTL
Sports Albury Advisory Committee Meeting was held in May at the Urana Road Oval Sports Pavilion. Regular updates were provided and the Road Safety Officer talked to the group about AlburyCity's Bike Plan. The Sports Albury Grants were conducted as planned.
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100.00 T3.04.1.2 Community and Cultural grants program update 1/07/2015 30/06/2016 100% DCR
This project is complete.
100.00 C3.04.1.1 Urana Road Oval Master Plan - Sports pavilion project 3/08/2015 29/02/2016 100% PRTL
This project is complete.
55.00 C3.04.1.2 Glen Park - Improved disabled access and risk mitigation works 1/07/2015 30/06/2016 55% PRTL
Development application has been submitted by the club for the disabled access project and awaiting consent. The on -ground works will be undertaken by the Club after the soccer season.
100.00 C3.04.1.3 Lavington Sports Ground - disabled toilet facility 1/07/2015 30/06/2016 100% TLLF
The project works were completed in mid June with the final building inspection to take place in the first week of July.
The Lavington Panthers Football/Netball Club has been able to obtain further support and sponsorship for the project whilst under construction which has enabled some synthetic turfing to be completed on the grounds to the side of the facility, maximising the use of the space and improvements.
100.00 C3.4.10.1 Apex Park Improvements 1/07/2015 30/06/2016 100% WPM
Schools National Tree Day is planned for 26 and 27 July at Apex Park. The school groups will plant several thousand under -storey trees to enhance squirrel glider habitat.
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0.00 S3.04.3.1 Increase usage of Lauren Jackson Sports Centre TLLF
Junior basketball has been the only competition to maintain or increase participation numbers throughout 2015/16.
Participation numbers for senior basketball, junior and senior netball are down a around 20% on previous years as are the participation numbers for the sporting competitions coordinated by the Sports Centre (Mixed Basketball, Volleyball, Netball and Futsal etc).
Badminton participation numbers remain stable, whilst there has been a drop off in the older adults social badminton and Curolling competitions . Code KPI Target Measure Achieved %
30431.1 Total participation numbers at Lauren Jackson Sports Centre - based on 5 year 56,200 per year 48,600 86% rolling average
100.00 T3.04.3.2 Management of Albury Aquatic Centres 1/07/2015 30/06/2016 100% TLLF
A meeting of the Coordinating Committee for the National U/14 Water Polo Championships was held this week to review the 2016 event and to start preparing for the 2017 Championships.
Replacement pipework is being installed in the filter room of the Lavington Swim Centre following the removal of the asbestos affected sand .
100.00 T3.04.3.3 Management of Alexandra Park Athletics Complex 1/07/2015 30/06/2016 100% TLLF
A further 7 school and regional athletics carnivals have been held during June, including the Southern Riverina PSSA carnival.
A total of 45 carnivals have taken place from March to June this year.
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100.00 T3.04.3.4 Management of Lauren Jackson Sports Centre 1/07/2015 30/06/2016 100% TLLF
All summer season finals were played in the basketball and netball association competitions this month as well as the majority of mixed sports coordinated by the Sports Centre.
The Border Bandits played 3 home double headers during June.
Bookings for the multi sport school holiday program were taken throughout the month.
A meeting of the Lauren Jackson Sports Centre Advisory Committee was held during June with agenda items including an update on Sports Centre upgrades and discussion around the upcoming Lambex Conference.
100.00 O3.04.3.1 Review of Tennis in Albury Strategy 1/11/2015 30/06/2016 100% PRTL
The strategy will be developed in partnership with Tennis NSW. Information from AlburyCity has been passed onto Tennis NSW. Awaiting further direction from Tennis NSW for the project. The revised scope for this year has been completed and the project will continue into 2016/17.
100.00 T3.04.3.1 Develop Aquatics Strategy 1/07/2015 30/06/2016 100% TLLF
Further preliminary work has taken place on the next stage of the project including scope for the detail design and internal discussions and workings for potential funding strategies for both draft aquatic strategy options.
95.00 C3.04.3.3 AlburyCity Community Fund - Greenfield Park and Haydon Park 1/07/2015 30/06/2016 95% PRTL Improvements Greenfield Park project is complete. There has been a delay in finalising structural designs for Haydon Park light poles. The finalisation construction elements of this project will be included in the 2016-17 works program.
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100.00 C3.04.3.1 Lavington Sports Ground Sports precinct - Sporting hub and design 1/07/2015 30/06/2016 100% TLLF
The Governance structure for the project has been finalised and approved with all members of the Project Control and Steering Groups signing off on Probity Plans for the Project.
The scope for the detailed design tender is being finalised with further information obtained from a range of sources to assist with this process, whilst a Development Application is to be submitted for the project in mid-July.
85.00 C3.04.3.2 Jelbart Park Perimeter Fence Installation 1/07/2015 30/06/2016 85% PRTL
Work has commenced on the installation of the perimeter fence and is scheduled to be completed prior to the AWFA final series.
100.00 C3.04.5.1 Community Development Programs for Young People 1/07/2015 30/06/2016 100% ALMP
The AlburyCity Youth Team works with young people to determine needs and priorities and ensure access to a wider range of services and opportunities, working on a wide range of projects and initiatives. The 2016 Youth Council includes a diverse group of young people from a wide range of secondary schools providing opportunities to engage a wider youth community. Friday Night Gigs have been extremely well attended this year. The rapid growth in numbers and increasing production value is reflective of the Retro attaining the status of a premiere music venue in Albury. The Retro Youth Management Committee has been working hard on its contribution to the youth cafe project, as well as running its regular activities like Friday night gigs and supporting its various partnership programs including the upcoming Youth Mental Health Forum, Alphabet Crew, Way-Out Project and Well-Being group. Community Youth Collective is a network of services chaired by the Youth Programs Coordinator and facilitated in partnership with Wodonga Council and Headspace Albury Wodonga, the CYC is working in its first year of operations to build the connections between youth services in the region to share services and resources, access training and advocate on behalf of young people to local and state government.
The Well-Being Group was initially developed by a group of students who saw youth mental health as a major issue in their schools, the Retro has continued to support the group to access resources and meet regularly following Wellfest in March. In the lead up to exams and HSC period, in line with current research the group has been attending workshops on study skills, stress management and a number of social events to help young people maintain a healthy balanced lifestyle . The Youth Team has also worked on the successful Kool Schools Project, Youth Week events and the Gindaymannha Carnival.
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100.00 C3.04.5.2 Construction of youth space and cafe at Library/Museum 1/07/2015 30/06/2016 100% ALMP
The construction of the Youth Space and Cafe is on track to achieve the planned practical completion date of 31 August. Internal fit-out and external landscaping will then commence with a planned soft opening for late October or early November and an official opening and celebration to be scheduled for mid November. A project plan and a commercial business plan are guiding a range of actions and activities that are taking place including the recruitment of cafe staff, menu development, marketing and branding and program development. A Stakeholder engagement plan ensures that all relevant stakeholder, particularly young people are consulted and involved throughout the process.
100.00 T3.04.7.1 Urban Forest Strategy 1/07/2015 30/06/2016 100% PRTL
Work continues on determining benchmark tree canopy covers in the Albury and Lavington CBDs. No significant progress has occurred this month. The project is planned for completion in 2016/17.
100.00 O3.04.7.2 Sportsfield renovation program 1/07/2015 30/06/2016 100% PRTL
This project is complete.
100.00 O3.04.7.1 Plan of Management Review for Community Land 1/07/2015 30/06/2016 100% PRTL
This project is complete.
85.00 C3.04.7.1 Park Signage Strategy 1/07/2015 30/06/2016 85% PRTL
A graphic designer has been engaged to finalise design templates for the signs . The manufacture and installation project is included in the 2016-17 work plan.
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80.00 C3.04.7.2 Monument Hill Master Plan 1/07/2015 30/06/2016 80% PRTL
The Have A Say phase concluded in May with over forty submissions received. Work has commenced on the concept design. Internal stakeholders will be consulted on the design prior to presenting the draft Master Plan to Council for consideration.
20.00 C3.04.9.1 Murray River Experience - Noreuil Park Foreshore Beach Enhancement 1/04/2016 30/06/2016 20% PRTL
No planned activity this month. The project was delayed whilst endorsement of the Noreuil Park Foreshore Landscape Plan was sought, this occurred in June 2016. A meeting was held with NSW Fisheries to discuss the river entry scope of works. Approvals will be required prior to commencement of on -ground works. Project will be included into 2016-17 works program.
85.00 C3.04.9.2 Noreuil Park - Infrastructure enhancements 1/07/2015 30/06/2016 85% PRTL
The Noreuil Park Foreshore Landscape Plan was endorsed at the June Council Meeting. Detail design work on the retaining wall and playground fencing continues however the process is taking longer than expected. On-ground works will now be included into the 2016/17 Works program.
3.5 - Improved health, employment and education for Aboriginal people in Albury 3.5 - Improved health, employment and education for Aboriginal people in Albury 98%
Director Community & Recreation Currently a draft policy for Aboriginal and Torres Strait Island protocols has been developed. Funding for programs for the Aboriginal Men 's Shed is currently being investigated.The Aboriginal Community Development Officer assisted in delivering Seniors Week activities. The Aboriginal Youth Committee delivered its last project that included the implementation of an artwork project at West Albury Skate Park which was aligned with the Gindaymanha festival. The Wiradjuri Skies astronomy night was a succesful event done in conjunction with the Koori Men’s Shed. Six young people from Albury attended the Victorian Koorie Youth Summit with the Aboriginal Community Development Officer . Planning for a similar Youth Summit to be held in Albury is being investigated. In June MAMA supported the 2016 NAIDOC week with the opening of two exhibitions by Artists , Sam Wickman and Bethany Thornber. Over the past 12 months, MAMA has been able to purchase a number of significant Australian Aboriginal art for the collection, with 10 new acquisitions from 6 Artists. The Aboriginal Community Development Officer was a guest speaker at the National Australia Bank for Reconciliation Week event. Several Yindyamarra tours were conducted for various groups within the community. Planning for NAIDOC Week activities continued with a calendar of events being finalised and promoted within the community.;;
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 1 0 0 2 Σ 3
23/09/2016 Page 41 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 3 - A Caring Community 93% 3.5 - Improved health, employment and education for Aboriginal people in Albury 3.5 - Improved health, employment and education for Aboriginal people in Albury 98%
100.00 T3.05.5.1 Community Development Programs for Aboriginal People 1/07/2015 30/06/2016 100% CSTL
The Aboriginal Community Development Officer was a guest speaker at the National Australia Bank for Reconciliation Week event. Several Yindyamarra tours were conducted for various groups within the community. Planning for NAIDOC Week activities continued with a calendar of events being finalised and promoted within the community.
95.00 T3.05.5.2 Develop Aboriginal Policies (Aboriginal Protocol and Reconciliation Action 1/07/2015 30/06/2016 95% CSTL Plan) Currently a draft policy for Aboriginal and Torres Strait Island protocols has been developed. Awaiting a communication engagement strategy to be completed before the draft is submitted to MANEX for consideration.
100.00 T3.05.7.1 Ensure Aboriginal Culture is valued, collected, interpreted and promoted 1/07/2015 30/06/2016 100% GLCS
In June MAMA supported the 2016 NAIDOC week with the opening of two exhibitions by Artists, Sam Wickman and Bethany Thornber. Over the past 12 months, MAMA has been able to purchase a number of significant Australian Aboriginal art for the collection , with 10 new acquisitions from 6 Artists.
3.6 - The improved settlement of people from diverse cultures 3.6 - The improved settlement of people from diverse cultures 100%
Director Community & Recreation A submission was made in conjunction with the Volunteer Resource Bureau to the Border Trust to establish a Community Hub. The funding was achieved by the VRB, and the Hub is utilising Council's library facilities to establish a sustainable community development framework for a diverse range of multicultural communities. Council supported a large multicultural festival in Wodonga.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 0 0 0 1 Σ 1
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100.00 T3.06.2.1 Community Development Programs for people from diverse cultures 1/07/2015 30/06/2016 100% DCR
A submission was made in conjunction with the Volunteer Resource Bureau to the Border Trust to establish a Community Hub. The funding was achieved by the VRB, and the Hub is utilising Council's library facilities to establish a sustainable community development framework for a diverse range of multicultural communities . Council supported A large multicultural festival in Wodonga.
3.7 - Increased participation in a diverse range of art and cultural activities in Albury 3.7 - Increased participation in a diverse range of art and cultural activities in Albury 100%
Director Community & Recreation The Albury Entertainment Centre held a total of 20 events in June. The Museum team has facilitated 25 exhibitions this year across the LibraryMuseum and other AlburyCity Council venues, including 11 in-house curated and 9 in-bound touring exhibitions. The Museum & Social History Team has expanded the outbound touring exhibition program , with 3 different social history exhibitions touring during the financial year. The exhibition program also now includes an ongoing program at Lavington Library and the AlburyCity Council Foyer. The LibraryMuseum welcomed 215,234 visitors in 2015/16 - a 10% decrease on the previous year. Interestingly loans of library materials increased by 5% over the same period. Lavington Library maintained visitation with 114 ,400 visitors in the year with Council Customer Service transactions increasing by 82% over the previous year. The Youth Cafe construction is well advanced. The total visitation to MAMA since opening has been 82,000. Media received for MAMA has been impressive with coverage in The Age, Sydney Morning Herald, Channel 7 Sydney for the Sydney Weekender program”, Vogue Living Australia, Vogue Living Italy, CNN, The Daily Telegraph, The Guardian and many other online news platforms. The Marilyn exhibition had an estimated economic impact of $12,544,083. The second round of the Community and Cultural Grants was considered by Council with all funds allocated for the financial year.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 8 0 0 8 Σ 16
100.00 T3.07.1.1 Cultural Precinct Master Plan Stage 1 1/07/2015 30/06/2016 100% GLCS
Team Leader Parks and Recreation is progressing through lighting design and land survey for pending stage 2 works external landscaping work related to the Youth Cafe. Stage 1 works associated with the opening of MAMA were completed.
23/09/2016 Page 43 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 3 - A Caring Community 93% 3.7 - Increased participation in a diverse range of art and cultural activities in Albury 3.7 - Increased participation in a diverse range of art and cultural activities in Albury 100%
0.00 S3.07.2.1 Cultural programs initiated by the Cultural Development Team GLCS
The Cultural Development Coordinator assisted local Aboriginal community member Ruth Davys to develop and submit an application to fund a proposal to establish a Wiradjuri language program based at AWAHS. Assisted in the coordination of the East Albury Community Garden – Park Party, to assess interest in the establishment of a Community Garden in Broad Street in East Albury. Around 100 people came along on the day and a list of around 40 people expressed their interest in being involved. Additional consultation with the Plummer Park Community Garden – with this community member with a Park Party planned for 19 June. Met with local Social Enterprise Entrepreneurs, Blind Justice, continued to participate in the Refugee Week planning and continued working in partnership with staff from the Office of Environment and Heritage to commission local artist Vicki Luke to create an ephemeral artwork of a Sloane’s Froglet. Other actions include supporting the FFFC initiative Busking on the Border, to provide training for local buskers to improve their performance ‘offer’, met to assist with the implementation of the Creative Economy Strategy and the Multicultural Services Local Area Committee. With the wood fired oven, continued assisting with the replacement of the large oven. Consultation with internal staff and external contractors to determine the best option for replacement of the oven . Code KPI Target Measure Achieved %
30721.1 Wood fired oven community bakes and private functions 5 per month 5 100% 30721.2 Number of exhibitions/programs in alternative spaces (public art installations, 3 per month 1 33% festivals, performances, concerts)
100.00 C3.07.2.1 Special Variation and CER - MAMA 1/07/2015 30/06/2016 100% GLCS
No issues to report in June outside ongoing maintenance and defect reporting.
Since opening there have been over 140 logged defects and issues relating to the building and systems. Each of these have been within the defects period and all efforts have been made to identify and eliminate issues.
100.00 C3.07.2.2 MAMA Operations 1/09/2015 30/06/2016 100% GLCS
Since opening in October, nearly 82,000 people visited MAMA for the financial year ending June 30, 6,405 in June. This month the team has contributed to the changeover of Maurice Chick Family & MacLeod-Miller Adamshurst Gallery, MAMA to open a new exhibition of NSW artist Jo Bertini. The ANZ and Zauner Foyer also has a newly commissioned installation by NSW artist Nadia Odlum, an interactive installation programed to complement the July school holidays. MAMA partnered with the Albury Wodonga Artists Society to put on "Brush with Border Artists" from which 3 artworks were sold to MAMA visitors. In support of NAIDOC week MAMA has opening two exhibitions by artist Sam Wickman and Bethany Thornber .
23/09/2016 Page 44 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 3 - A Caring Community 93% 3.7 - Increased participation in a diverse range of art and cultural activities in Albury 3.7 - Increased participation in a diverse range of art and cultural activities in Albury 100%
0.00 S3.07.3.1 A variety of conferences, functions and Performing Arts events attracted to VM the City The Albury Entertainment Centre hosted 20 events during the month of June 2016 with an attendance of approximately 8,193. The events hosted included 2 local youth productions in the theatre, 2 Debutante balls, a Gala Dinner and several other smaller events. No theatre season performance was presented during the month. During June the venue received 15 enquiries for future events, none of these have been confirmed as yet, however we did confirm event enquiries from May including A-List Entertainment’s The Umbilical Brothers, a local band The Northern Folk are holding a concert and raising money for charity, and the Albury Wodonga Chamber Business Awards. The Box Office had internal ticket sales of 2,598 tickets generating $122,942.26 with internet sales being the most popular method of purchase, followed by in-person (window) and then via the telephone. Ticketek attracted 90 visitors purchasing 217 tickets to the value of $12452.46. The Albury Entertainment Centre Facebook page received 107 new likes during June with the page receiving 3,996 views. The demographic breakdown shows 73.5% of Facebook visits were by females and of these predominately the age brackets were 25 – 34 year olds, followed by 35 – 44 year olds followed by 12-24 year olds and 45 – 54 year olds. A shared event for RockWiz here in July reached 5,475 people without being boosted. This was just through people liking, sharing, commenting, and tagging their friends in the post. The event sold out in three days as a result of the word of mouth on Facebook. Boosted posts in June included one for Celtic Illusion which reached 26,100 people and 2 boosted posts for The Carole King Show which combined reached 15,139. Maintenance that was carried out included a new oven in the main kitchen, the installation of an exhaust hood and a hand basin. Scheduled maintenance included Wormald’s regular testing of the fire systems and fire doors.
Code KPI Target Measure Achieved %
30731.1 Attendees at the Theatre Season performances 0 per month 0 100% 30731.2 Number of attendees at the Albury Entertainment Centre 5,000 per month 8,193 100%
100.00 O3.07.3.1 Feasibility analysis Commercial viability of expanding AEC capacity 1/07/2015 31/12/2015 100% VM
The Request for Quotation (RFQ) project scope was finalised and endorsed by Manex on 1 March 2016 and advertised. Assessments were undertaken in June and a provider will be appointed in July. Project to be included in Performance Planning reporting for 2016/17.
23/09/2016 Page 45 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 3 - A Caring Community 93% 3.7 - Increased participation in a diverse range of art and cultural activities in Albury 3.7 - Increased participation in a diverse range of art and cultural activities in Albury 100%
100.00 C3.07.3.1 Albury Entertainment Centre Theatre Dressing Room Upgrade 2/11/2015 29/01/2016 100% VM
Works have progressed with wall tiles and floors completed and 80% of electrical work finalised. The remaining works include bench tops, mirrors, wash basins and painting were completed by 30th of June. A touch up of the painting will be carried out during July.
0.00 S3.07.5.1 Albury Libraries attendances ALMP
The LibraryMuseum welcomed 215,234 visitors in 2015/16 - a 10% decrease on the previous year. Interestingly loans of library materials increased by 5% over the same period. The combination of increased members accessing e-resources from home combined with the opening of MAMA has contributed to the noticeable drop in visitors. Exhibition visitation was down by 10,000 visitors compared to the previous year. However compared to Libraries and other regional cultural facilities around NSW the LibraryMuseum and Lavington Library continue to rate extremely highly in terms of per capita visitation and other usage factors including loans , technology usage and information enquiries.
Lavington Library maintained visitation with 114,400 visitors in the year with Council Customer Service transactions increasing by 82% over the previous year, due mainly to enquiries relating to the 3 bin system, although customer service transactions (4,342 for the year) remain a small percentage of the 24,000 information enquiries undertaken by the Lavington Library team in 2015/16. Code KPI Target Measure Achieved %
30751.1 LibraryMuseum attendances 16,000 per month 18,255 100% 30751.2 Lavington Library attendances 8,000 per month 10,051 100%
0.00 S3.07.5.2 Library Collection Lending Service - Acquisition of a varied and relevant ALMP book and audio visual collection Whilst visitation to the LibraryMuseum and Lavington Library has slightly decreased on previous years the number of items loaned has increased by 5%, which includes a substantial increase in usage of our ebooks, eAudio books and eMagazines. The team has focussed on promoting books and reading with the successful Write around the Murray Festival being the headline program with over 5,000 active participants in the 2015 program. The Libraries have hosted many visiting authors throughout the year as well with a mixture of local and national authors promotingt their books. Other reader development programs include book clubs with 20 clubs operating out of our libraries, monthly book chats and genre displays. Code KPI Target Measure Achieved %
30752.1 Number of new collection lending items purchased 700 per month 797 100% 30752.2 Number of library loans 26,000 per month 31,209 100%
23/09/2016 Page 46 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 3 - A Caring Community 93% 3.7 - Increased participation in a diverse range of art and cultural activities in Albury 3.7 - Increased participation in a diverse range of art and cultural activities in Albury 100%
0.00 S3.07.5.3 Cultural Information Service ALMP
This year Lavington Libraries Tech talks continue to be popular and well attended with many sessions booked out. The LibraryMuseum is trialling a monthly drop in Tech talk session with a moderate take up by community members. Our WiFi usage continues to grow with many community members preferring to use their own device while studying and researching.The Library Systems Officer completed her Young Library Leaders Research grant, presenting findings on enhancing Library services for people with little or no vision at the Public Libraries NSW annual conference in November 2015 and also presenting to AlburyCity staff and other community groups. Code KPI Target Measure Achieved %
KPI_1794 Number of Albury Libraries technology bookings 6,000 per month 6,840 100% KPI_1795 Number of general enquiries, internet visitors and technical assistance within 3,000 per month 5,238 100% the Albury Libraries
100.00 C3.07.5.1 Library Book Stock Annual Acquisition Fund 1/07/2015 30/06/2016 100% ALMP
Throughout 2016 10,240 collection items have been added to the Albury Libraries collection with some new collection areas added based on demand on evaluation of community need. These new collections include HSC and Adult Literacy. The State Library of NSW has begun decentralisation of their foreign language collection with the LibraryMuseum now holding a significant Nepalese collection and a number of multicultural storytime books have also been acquired to assist in delivery of multicultural programs. The Libraries Information and Collections teams have commenced a more systematic weeding of the libraries collection to ensure a relevant and up-to-date collection.
100.00 C3.07.5.2 AlburyCity visual art, social history and museum acquisition fund 1/07/2015 30/06/2016 100% GLCS
At the end of the financial year, there were a total of 162 works acquired into the collection at a value of approximately $775,000. In July the MAMA Art Foundation will provide $50,000 towards these donations (National Photography Prize acquisitions). Additionally there has been donations received through the MAMA Art Ball to contribute towards the acquisition of art for the visual arts fund. There have been no purchases for the Museum and Social History collection as at 30 June 2016.
23/09/2016 Page 47 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 3 - A Caring Community 93% 3.7 - Increased participation in a diverse range of art and cultural activities in Albury 3.7 - Increased participation in a diverse range of art and cultural activities in Albury 100%
0.00 S3.07.6.2 LibraryMuseum Exhibition Programming ALMP
Freewheeling: Cycling in Australia continued to be popular with visitors at the LibraryMuseum. Coolections, an exhibition documenting the collections of students from Albury High School, opened in the LibraryMuseum's Lane Gallery in June. The development of this exhibition included a collection tour and collection management workshop. An exhibition of aerial photography by a local photographer, Shooting at Shadows on Lake Hume, opened at Lavington Library. In total the Museum team has facilitated 25 exhibitions this year across the LibraryMuseum and other AlburyCity Council venues, including 11 in-house curated and 9 in-bound touring exhibitions. The Museum & Social History Team has expanded the outbound touring exhibition program, with 3 different social history exhibitions touring during the financial year. The exhibition program also now includes an ongoing program at Lavington Library and the AlburyCity Council Foyer .
Code KPI Target Measure Achieved %
30762.1 Number of exhibitions at the LibraryMuseum and Lavington Library 2 per month 2 100% 30762.2 Number of in-house curated exhibitions 1 per quarter 1 100%
0.00 S3.07.6.3 MAMA Collections Management GLCS
In June, a total of 34 artworks have sold at MAMA through the Chick MacLeod Miller Gallery program or Brindley exhibitions at a sum total of $84,480, of which MAMA has made $11,189 and Artists have made $73,280. This is an important way MAMA provides financial opportunities to local artists to profile and sell their work. There were no new works acquired as the MAMA Advisory Committee was unable to convene .
Code KPI Target Measure Achieved %
30763.1 Number of collection items acquired 20 per month 15 75% 30763.2 Number of items catalogued onto the database 60 per month 39 65%
23/09/2016 Page 48 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 3 - A Caring Community 93% 3.7 - Increased participation in a diverse range of art and cultural activities in Albury 3.7 - Increased participation in a diverse range of art and cultural activities in Albury 100%
0.00 S3.07.6.1 Museum Collections Management ALMP
The Museum & Social History Team has acquired over 150 new items into the Museum collection, catalogued over 1,100 new items (including material donated in previous financial years), and digitised more than 1,700 new and existing collection items. Key projects completed this financial year include cataloguing the DSI Collection, the significance assessment of the Uiver collection and a large scale textile re -housing project. A significant number of items were offered for donation , many of which were assessed but returned to the donors due to duplication or lack of relevance to the AlburyCity Cultural Collections Development Plan . Code KPI Target Measure Achieved %
KPI_1792 Number of items catalogued onto the database 60 per month 180 100% KPI_1793 Number of collection items acquired 20 per month 1 5%
100.00 T3.07.6.1 Ensure Professional Management of Cultural Collections 1/07/2015 30/06/2016 100% GLCS
This month the team has contributed to the changeover of Maurice Chick Family & MacLeod-Miller Adamshurst Gallery, MAMA will open a new exhibition of NSW artist, Jo Bertini. The ANZ and Zauner Foyer also has a newly commissioned installation by NSW artist Nadia Odlum, an interactive installation programmed to complement the July school holidays. MAMA partnered with the Albury Wodonga Artists Society to present Brush with Border Artists, with 3 artworks sold to MAMA visitors. Support has been provided to NAIDOC week with MAMA opening two exhibitions by artist Sam Wickman and Bethany Thornber .
Since October 2015, MAMA has acquired an additional 145 works estimated to value $729,660, well above what has ever been donated/gifted/purchased in such a short time. I Across all Cultural Collections, AlburyCity's cultural holdings exceed $14M in value.
23/09/2016 Page 49 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 4 - A Leading Community 94% Summary: General Manager June saw the continuation of AlburyCity's commitment to good governance, leadership and community engagement. A review of the Albury 2030 targets set in 2012 has shown very positive achievements for AlburyCity. Our service and efficiency reviews, identification of risks, development of leadership programs, our integrated approach to addressing regional issues and long term regional and strategic focus will ensure the organisation remains a regional leader. 4.1 - The community is consulted on all major changes that will affect them 4.1 - The community is consulted on all major changes that will affect them 100%
General Manager AlburyCity consultation with the community is always a high priority. There were over 200 marketing and communication activities completed in June and a number of items were on Public Exhibition and Have a Say. Consultation items included the draft Riverina -Murray Regional Plan, the draft Crime Prevention Plan, the draft Corporate Sponsorship Policy and the draft Privacy Management Policy. For the 2015/2016 year, 30 stakeholder engagement plans were completed and registered by staff, compared with 10 for the 2014/2015 financial year. Twitter followers continued to grow to a total of 3600.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 3 0 0 2 Σ 5
100.00 T4.01.1.1 Community Engagement Activities 1/07/2015 30/06/2016 100% CP
Community engagement for June included the Draft Crime Prevention Plan on public exhibition and the Draft Riverina Murray Regional Plan on Have a Say. A future planning meeting was held with the Albury Steamers Rugby Union Football Club. Correspondence was delivered to residents in Buckingham Street regarding the removal of five oak trees. A Development Application for a nine lot subdivision and tree removal at 89 Table Top Road was on public notification. For the 2015/2016 year, 30 stakeholder engagement plans were completed and registered by staff compared with 10 plans in 2014/2015.
0.00 S4.01.3.1 Media management CGL
The media officer fielded 38 media enquiries during June and issued 10 media releases with 100% take-up rate. There were 15 enquiries from the Border Mail,11 from Win TV, seven from Prime and two from the ABC. Stories that generated the most coverage were the Jetgo maiden flight to Brisbane, the debate over including a poll at the council elections on the aquatics strategy, the EvoCities new branding and more awards for MAMA.
Code KPI Target Measure Achieved %
40131.1 Media release output 15 per month 10 67% 40131.2 Pick up rate 90 pick up 100 100%
23/09/2016 Page 50 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 4 - A Leading Community 94% 4.1 - The community is consulted on all major changes that will affect them 4.1 - The community is consulted on all major changes that will affect them 100%
0.00 S4.01.3.2 Online Communication CGL
The AlburyCity Twitter account continues to grow with 43 new followers in June bringing the total to 3600. We published 45 tweets and had 39 mentions. There were 31,135 sessions on the AlburyCity website during June, this included 11 ,881 sessions from mobile devices and 3,735 from tablet devices. Jobs, Airport arrivals and departures and What’s On were the top pages viewed. There were 12,286 sessions on the Intranet, with a total of 29,672 total page views. There were 203 forms submitted via the website. There were 5,925 sessions on the MAMA website during June, and this included 2,182 sessions from mobile devices and 801 from tablet devices. Code KPI Target Measure Achieved %
40132.1 Website sessions 45,000 per month 31,135 69% 40132.2 Social media engagement 70 per month 43 61% 40132.3 On-line form submissions 500 interactions per month 203 41%
0.00 S4.01.3.3 Marketing SMO
For April to June 2016 there were 12 separately promoted events/projects (that were closed during this quarter) with a combined promotional expenditure of $7100. The events attracted 30,326 participants, an average of 2527 attendees per event. The average cost per participant across all of the events was $0.21, well within the target amount of $3.00.
Code KPI Target Measure Achieved %
40133.1 ROI measures 3 average cost per 1 100% sale/attendance/response/enquiry 40133.2 Attendees/participants to AlburyCity promoted events 800 average per event 2,527 100%
100.00 T4.01.3.1 Communications and Marketing Activity Report 1/07/2015 30/06/2016 100% CGL
210 marketing and communications tasks were completed during the month of June 2016. Projects included the AEC Theatre Season – Othello, Airport brand development, Albury Family Day Care Promotion, Landfill signage for new financial year, Health & Wellbeing Program, LJSC – junior & senior programs, MAMA Marketing, News from AlburyCity, OOSH vacation care programs, Social Media Strategy and implementation, Website Content Improvement Project and Youth Café – Creative & Marketing.
23/09/2016 Page 51 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 4 - A Leading Community 94% 4.2 - Regional issues are addressed through an integrated approach 4.2 - Regional issues are addressed through an integrated approach 100%
General Manager The NSW Inland Forum meeting in June continued discussions of regional issues through an integrated approach.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 0 0 0 1 Σ 1
100.00 T4.02.1.1 Update on regional forums 1/07/2015 30/06/2016 100% PAGM
A NSW Inland Forum meeting was held on 9 June 2016. Updates were provided from newly formed councils of Western Plains Regional Council and Armidale Regional Council, comparative information report, funding of infrastructure in regional cities and the Smart Cities Plan Joint Submission.
4.3 - The Albury community provides resources and opportunities to develop future leaders 4.3 - The Albury community provides resources and opportunities to develop future leaders 100%
General Manager New opportunities continued to provide leadership and learning opportunities for the OOSH groups.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 0 0 0 1 Σ 1
100.00 T4.03.3.1 Leadership Program - (Primary School Aged Children) 1/07/2015 30/06/2016 100% CSTL
Various programs continued to be worked on across the OOSH programs to ensure leadership opportunities for children were available.
23/09/2016 Page 52 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 4 - A Leading Community 94% 4.4 - The community are informed on progress against the Community Strategic Plan 4.4 - The community are informed on progress against the Community Strategic Plan 100%
General Manager A review of the targets achieved through the implementation of Albury 2030 was completed in June. Community and stakeholder engagement for the Albury 2030 is being undertaken in July and August 2016. Six-monthly reports on Albury 2030 progress are provided to the community through the AlburyCity website. An End of Term report will be presented to Council regarding Albury 2030 achievements from 2012-2016. This report will be placed on the AlburyCity website for the community to be informed of progress towards the Albury 2030 vision.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 0 0 0 4 Σ 4
100.00 T4.04.1.1 Commence review of Albury 2030 29/04/2016 30/06/2016 100% CP
The review commenced in April with the Project Plan and Stakeholder Engagement Plan endorsed by Manex on 3 May 2016. The assessment of all Albury 2030 targets has been completed. The targets belong to both internal and external stakeholders and are being measured against the achievements of the 2012 Albury 2030 Plan.
100.00 T4.04.2.1 Albury 2030 Community Engagement Plan 1/03/2016 30/06/2016 100% CP
This project is complete.
100.00 T4.04.3.1 Review targets achieved for End of Term Report 2/05/2016 30/06/2016 100% CP
There are 106 Albury 2030 targets to be reviewed and reported in the End of Term Report. All target results have been considered and /or reported. These results will be used while speaking with the community to demonstrate achievements over the last four years and also help inform the End of Term Report , due in August 2016.
100.00 T4.04.4.1 AlburyCity Annual Report 1/09/2015 30/11/2015 100% CP
This project is complete.
23/09/2016 Page 53 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 4 - A Leading Community 94% 4.5 - Albury Council will plan and lead with good governance 4.5 - Albury Council will plan and lead with good governance 94%
General Manager Ongoing commitment across all directorates is demonstrating the value AlburyCity places on good governance. This includes another month without a lost time injury, fielding almost 6,000 calls in Customer Service and almost 1700 attending the main customer service centre. The 2015/16 September, December and March Quarter Budget Reviews have all been completed, there is an ongoing high level of recruitment, and June saw an overall average of 88% of CRM requests closed within target time frames.
No Planned Activity On Track Needs Attention Critical Completed TOTAL STATUS 0 6 1 0 22 Σ 29
100.00 O4.05.1.1 Review Public Interest Disclosure Policy 1/10/2015 31/03/2016 100% HRGL
This project is complete.
100.00 T4.05.2.11 Engineering Group Risk Management Action Plan 1/07/2015 30/06/2016 100% DE
A number of initiatives are in place to minimise business risk including service and reviews, revised procurement framework, implementation of project management framework, development of long term strategies and infrastructure upgrades at the Water Treatment Plant .
100.00 T4.05.2.9 Economic Development & Tourism Group Risk Management Action Plan 1/07/2015 30/06/2016 100% DEDT
The Group Risk Management Action Plan continues to be implemented on an ongoing basis and is reviewed at monthly Team Leader meetings.
100.00 T4.05.2.8 Community & Recreation Group Risk Management Action Plan 1/07/2015 30/06/2016 100% DCR
Major risk plan actions are complete.
23/09/2016 Page 54 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 4 - A Leading Community 94% 4.5 - Albury Council will plan and lead with good governance 4.5 - Albury Council will plan and lead with good governance 94%
100.00 T4.05.2.7 Executive Group Risk Management Action Plan 1/07/2015 30/06/2016 100% HRGL
Following some minor updates made as a result of a review in March, the Executive Risk Management Plan was again reviewed in June. With the exception of some ongoing tasks (which will be identified in the 16/17 plan), all other identified actions have been completed.
100.00 T4.05.2.2 Strategic Planning Program Management 1/07/2015 30/06/2016 100% TPTL
The review of E3 zones (for specific sites) within the Albury Local Government Area has continued in June with the areas nominated by external agencies and individuals being assessed. Officers have identified a range of relevant criteria to determine their environmental value and the potential areas for adjustment of zoning.
The Willowbank Planning Proposal is on hold pending the submission of further information.
The Planning Proposal for dual occupancy subdivision has not yet been finalised, despite being submitted to the Department of Planning some months ago. The final wording of the Clause is being further reviewed by Parliamentary Counsel in consultation with Strategic Planning staff .
The Draft Riverina Murray Regional Plan has been released for comment. Strategic Planning have undertaken a review of the document and have drafted a submission following a thorough review, which will be reported to Council in July and subsequently submitted to the Department.
50.00 T4.05.2.12 Planning and Environment Group Risk Management Action Plan 1/07/2015 30/06/2016 50% DPE
The Group Risk Management Plan is under constant review to ensure actions are being progressed and considered against the framework and priorities. There are currently resource pressures related to action items and these will be resolved in coming months.
100.00 T4.05.2.1 Executive Support Activity Report 1/07/2015 30/06/2016 100% PAGM
Agendas and minutes were prepared for the four Council Committee Meetings, Ordinary Council Meeting, and Extraordinary Council Meeting Agenda during June . Assistance and support with agendas and minutes was also provided for the Health and Safety Committee and the Procurement & Contract Reference Group . Support provided for submission of motions to the National General Assembly. Ongoing liaison with Harbour Software for the implementation program of Doc Assembler and Docs on Tap.
23/09/2016 Page 55 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 4 - A Leading Community 94% 4.5 - Albury Council will plan and lead with good governance 4.5 - Albury Council will plan and lead with good governance 94%
100.00 T4.05.2.6 Corporate Planner Activity Report 1/07/2015 30/06/2016 100% CP
Corporate Planning activities for June have involved the review of the targets set in the 2012 Albury 2030 review, the website maintenance project, and the build of the 16/17 projects into Performance Planning. The major achievements for the 15/16 financial year included the Comparative Data report, Community Satisfaction Survey, the four year Delivery Program, the Lake Macquarie Management Challenge, the Annual Report, Website maintenance, the third survey of LG Operational Management Effectiveness and the ongoing Service and Efficiency Review monitoring .
100.00 T4.05.2.5 Customer Service Activity Report 1/07/2015 30/06/2016 100% CSTL4
1,690 customers attended the main Customer Service Centre in June with an average wait time of 1.31 minutes and average service time of 8.55 minutes, 87% of customers were served within the wait time goal. The maximum wait was 2.09 minutes for a Justice of the Peace to certify documents.
100.00 T4.05.2.4 Information Management Service and Efficiency Review - Update of Action 1/07/2015 30/06/2016 100% IMGL Plan progress There were 20 outcomes or actions from the Service and Efficiency Review that each followed one of five themes. Some of these items, such as reviewing the Information Management Strategy, are already well in progress and are being reported on. There has been additional engagement with teams starting with the Assets Team who have had quarterly meetings scheduled. Other actions such as providing additional advanced TRIM training, have already been actioned and now form an ongoing deliverable.
100.00 T4.05.2.3 Financial Services Activity Report 1/07/2015 30/06/2016 100% CFO
Preparation of the 2014/15 year end financial statements and also the 2015/16 September, December and March Quarter Budget Reviews have been completed. The review of AlburyCity's Investment Policy and Procedure, Loan Borrowing Procedure and Cash Handling Policy and Procedure have been completed. Preparation of AlburyCity's draft 2016/17 Budget has been completed. A submission was made to IPART regarding their review of rating legislation. A lower loan interest rate was obtained via a TCorp loan facility. Over $830,000 was recovered from the liquidators of Lehman Brothers Australia during 2015/16.
100.00 T4.05.2.10 Councillor Agenda Software Management 1/01/2016 31/03/2016 100% PAGM
This project is complete.
23/09/2016 Page 56 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 4 - A Leading Community 94% 4.5 - Albury Council will plan and lead with good governance 4.5 - Albury Council will plan and lead with good governance 94%
100.00 O4.05.2.2 Emergency and Preparedness Response Manual 1/07/2015 31/12/2015 100% RMTL
Over the quarter detalied work has been undertaken on the Overview of Council 's Business Continuity Planning requirements. Further documentation is being developed regarding the specifics of Business Continuity Plans including instructions for deciding which events are critical and not critical and determining allowable outage times for critical events.
100.00 O4.05.2.1 Review Privacy Management Policy 1/10/2015 31/12/2015 100% PIO
The draft Privacy Management Policy and associated documents were endorsed by the June Council Meeting and have been placed on public exhibition for 28 days before recommendation of final adoption to be presented to the Finance and Administration Committee in August with consideration given to any submissions received.
90.00 O4.05.2.3 Review EEO and Bullying and Harassment Policies 1/10/2015 31/03/2016 90% HRTL
A significant review of the draft Equal Employment Opportunity and Bullying and Harassment procedures has been undertaken to ensure that both procedures advocate a workplace that embraces diversity and provides a workplace where our people feel safe and valued. The procedures also provide a valuable tool for supervisors to manage complaints and encourage early notification for prompt resolution. The documents will be presented to Manex in late July 2016.
0.00 S4.05.3.1 Customer Request Management (CRM) System - Actions completed CSTL4
An overall average of 88% of requests were closed within target timeframes for the month of June 2016.
Code KPI Target Measure Achieved %
40531.1 External (including waste collection contractor) 80 % complete 100 100% 40531.2 Community and Recreation 80 % complete 93 100% 40531.4 Economic Development and Tourism 80 % complete 100 100% 40531.5 Executive 80 % complete 99 100% 40531.6 Planning and Environment 80 % complete 81 100% 40531.7 Engineering 80 % complete 79 99% 40531.8 Infrastructure emergencies 95 % complete 100 100% 40531.9 AlburyCity total 80 % complete 88 100%
23/09/2016 Page 57 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 4 - A Leading Community 94% 4.5 - Albury Council will plan and lead with good governance 4.5 - Albury Council will plan and lead with good governance 94%
0.00 S4.05.3.3 Due TRIM actions completed IMGL
Three of the five Directorates achieved a level of more than 90% of TRIM actions completed within targets. The Executive Directorate achieved 98.3% of TRIM actions within the target timeframe followed by Planning and Environment with 93.8%. The AlburyCity average for June was a high 95.8%.
Code KPI Target Measure Achieved %
40533.1 Community and Recreation 100 % signed off in 10 working days 75 75% 40533.2 Economic Development and Tourism 100 % signed off in 10 working days 80 80% 40533.5 Engineering 100 % signed off in 10 working days 92 92% 40533.3 Executive 100 % signed off in 10 working days 98 98% 40533.4 Planning and Environment 100 % signed off in 10 working days 94 94% 40533.6 AlburyCity total 100 % signed off in 10 working days 96 96%
0.00 S4.05.3.2 IT Help Desk service IMGL
There were 934 calls opened in June with 897 closed in the same month. User calls made up 637 of the calls opened whilst automated system calls generated 297 of the June calls opened. First call resolution happened on 66% or 422 of the calls received.
Code KPI Target Measure Achieved %
KPI_1678 Help Desk Activity 10 <% variation between open and 5 100% closed
100.00 T4.05.3.1 Community Satisfaction Survey 21/10/2015 29/01/2016 100% CP
This project is complete.
23/09/2016 Page 58 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 4 - A Leading Community 94% 4.5 - Albury Council will plan and lead with good governance 4.5 - Albury Council will plan and lead with good governance 94%
100.00 T4.05.5.1 Annual Governance Survey of Councillor Support Services 1/04/2016 31/05/2016 100% PAGM
Survey completed.
0.00 S4.05.6.1 Human Resources - Lost time indicators RMTL
It has been another month without a Lost Time Injury with the last LTI in December 2015, and LTIFR remains steady at 5.15 There were 14 lost time hours in the month, associated with a long term injury already classified an a LTI. At end of financial year we achieved a total of 426 lost time hours which is the lowest on current record (commencing 1 July 2007). Month average lost time was 35.5 hours. There was only one medical treatment injury in the month dropping the MTIFR to 28.3
Code KPI Target Measure Achieved %
40561.1 Lost time injury frequency rate 0 No of lost time injuries Council 5 95% incurred per million person hours worked 40561.2 Lost time Hours 0 per month 14 86% 40561.4 Days since last lost time injury 32 days 192 100% 40561.3 Medical treatment injury frequency rate 0 Number of medical treatment injuries 28 72% Council incurred per million hours worked
100.00 O4.05.6.1 Fit for Work Strategy 1/07/2015 30/06/2016 100% RMTL
This project has been re-titled Workplace Wellness Strategy (WWS) to reflect the intent of a holistic approach to fitness for work. Over the quarter the working party reviews have been incorporated into a draft Workplace Wellness Framework and Strategy which is currently undergoing internal review. Broad organisational consultation will be undertaken once an advanced draft is completed. A Health & Wellbeing Physical Wellness initiative has been designed and a program provider appointed following a procurement process. The program is to be undertaken over a six month period. An external funding application has been successful increasing the program from 25 places to 40.
23/09/2016 Page 59 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 4 - A Leading Community 94% 4.5 - Albury Council will plan and lead with good governance 4.5 - Albury Council will plan and lead with good governance 94%
100.00 O4.05.7.1 Employee Opinion Survey - action plan items 1/07/2015 30/06/2016 100% HRGL
All outstanding actions form the Employee Opinion Survey Action Plan have been completed. This includes the update to the Staff Recognition Procedure, as well as implementation of the Leadership Framework. Planning will now commence for the 2016 Employee Opinion Survey.
100.00 T4.05.8.2 IT Authority Upgrade 6.10 1/01/2016 31/03/2016 100% IMGL
This project is complete.
100.00 T4.05.8.1 Website maintenance and development 1/07/2015 30/06/2016 100% CGL
New water and waste water pages were made live, significant progress made to cemeteries pages, new Google Analytics code and Google Tag Manager installed on all web properties, a new educator portal to allow educators to access Family Day Care was developed and work commenced on the new Lauren Jackson Sports Centre microsite.
100.00 O4.05.8.1 Backscan and register paper records 1/07/2015 30/06/2016 100% IMGL
During June there were 73 paper Building Application files that were converted to fully electronic and another 219 electronic Building Application files that were created and registered. The State Archives/Charles Sturt University team have completed scanning the Council meeting minutes from 1964 through to 1961 and are starting on the next batch of Council minutes from 1961 back.
100.00 C4.05.8.1 Thin client desktop computers 1/07/2015 30/06/2016 100% IMGL
This project is complete.
23/09/2016 Page 60 of 61 2015-2016 AlburyCity Operational Plan June 2016 Start End Performance Responsible Date Date Officer 4 - A Leading Community 94% 4.5 - Albury Council will plan and lead with good governance 4.5 - Albury Council will plan and lead with good governance 94%
35.00 C4.05.8.2 Customer contact management system 1/07/2015 30/06/2016 35% IMGL
It has been identified that the requirement and investment for a customer contact management system should be reviewed. The stakeholders are being mustered to consider the options, one of which is to suspend the project. After going to the market, the least expensive system is double the allocated budget for this project and well in excess of what Council planned to invest. The stakeholders are being asked to make a firm decision as to whether this project should proceed or if the funding for the project should be returned to Council. This is expected to be completed in the next month and the amount allocated to the project will be returned to Council.
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