The magazine for all our people AUGUST 2015 ›› ISSUE 72

CAMPUS UNVEILS ITS ‘JEWEL IN THE CROWN’ Dream becomes a reality as Cannington Court opens for business PAGES 21-23 WELCOME A warm welcome to the summer edition of Connect. Our cover photograph shows Cannington Court, the new training and development centre for everyone in the company. It is hoped most employees will get a chance to visit this impressive venue for themselves but, until that time, our feature on pages 21-23 gives you a fl avour of what’s on offer. 07 15 Combining the best of ancient and modern, it’s an intriguing heritage site in Somerset that’s been restored to create a stylish venue, with comfortable accommodation and meeting rooms and all the latest interactive training techniques. I was fortunate to be among the early delegates and felt a real sense of pride in working for a company so committed to people development. Hopefully you will get a chance to spend time at Cannington Court too. Also important was the opening of a visitor and development centre at our gas-fi red plant, West Burton B. This means that all sites in the generation fl eet now welcome visitors, giving a strong message about EDF Energy’s openness and desire to be part of the communities in which it operates. See page 7 and 44. 23 You have probably heard about Cap 2030, and you will be hearing more about it over the coming months. In short, it’s a change programme which will ensure that EDF Group remains a buoyant, successful and relevant energy company in 2030. Our Corporate Strategy Director Steve Hargreaves helps make sense of it for us in the Interview, pages 28-29. There is much more in the pages of this edition, as you will see. Enjoy the read – and enjoy the summer too.

Until next time, Julie Isherwood 36 38 Email: [email protected]

connect welcomes news and comments from all members of staff. Please write to: ON OUR COVER: The magazine for all our people AUGUST 2015 ›› ISSUE 72 Campus Chancellor The Editor, connect, c/o Communications, EDF Energy, 40 Grosvenor Place, Victoria, Dave Drury, left, London, SW1X 7EN. Alternatively, you can email: [email protected] and members of the Campus team at EDF Editorial: Julie Isherwood 020 3126 2613 M: 07875 112729 Energy’s magnifi cent new training centre, Distribution and competitions: Vivienne Hill 020 7752 2269 Cannington Court: Production: Rosamund Croft for Redhouse Lane from left, Frazer CAMPUS UNVEILS ITS Design and layout: Colin Goad and Jorge Valle for Redhouse Lane Greenshields, Liz Smith ‘JEWEL IN THE CROWN’ Dream becomes a reality as and Darren Towers. Cannington Court opens for business PAGES 21-23

connect is published by EDF Energy. Design and production by Redhouse Lane Limited, 52 Bermondsey Street, London SE1 3UD. Printed by DST Output, Dagenham. While great care has been taken to ensure accuracy, EDF Energy and the editors cannot accept responsibility for errors or omissions. All rights reserved. connect is printed on recycled paper using vegetable oil-based inks © EDF Energy 2015

02 connect ›› AUGUST 2015 ›› ISSUE 72 NEWS INSIDE NEWS UPDATE 04 Safer driving at Hunterston, Falklands medal awarded 30 years on, HPC site is ready to A move forward go, Graduate’s solution to Greek crisis, and more A contemporary offi ce building in Croydon has “I understand that any move of this kind can be been selected as a new working environment for unsettling for some, but it also provides a fantastic COMMITTED TO CHANGE 06 employees moving out of London. platform to develop a pioneering new hub for our Report highlights positive actions Last year the company reconfi rmed its strategic teams to work more closely together. I am excited by the intention to reduce its central London footprint, and to possibilities of what we can achieve at Interchange with WELCOME TO 07 search for a building that met the requirements of the your commitment, skills and collaboration.” WEST BURTON Customers business and Corporate & Steering Functions. A dedicated page has been set up on Pulse to host Launching our latest visitor It has now agreed terms to occupy part of a new resources including photographs, details of travel options centre modern building known as the Interchange, subject to and nearby amenities, and a Q&A document. Collective fi nal contract, legal negotiation and due diligence. and individual consultation processes are starting for POWERFUL TALK 09 The plan is that employees will move towards the those impacted by the move. Partnering our business end of Q3 2016. Whilst it has not been confi rmed which customers employees will move, the existing offi ce in Cardinal Place, Victoria, will close. Grosvenor Place in Victoria will INCLUDING EVERYONE 10 remain open as the company’s headquarters to maintain Did you get involved in D&I relationships with key stakeholders in central London, Week? Croydon is a well-connected business hub, approximately 20 minutes from both central London and Gatwick, 40 minutes from Hove and well-served by AN INDUSTRY FIRST 12 public transport. All eyes on Heysham’s In a message to London-based employees, Chief pioneering work Executive Vincent de Rivaz said: “The move is a great opportunity for us to deliver a new working environment A CAREER IN COAL 18 for employees moving out of London, one that embraces Apprentices are part the possibilities of the digital age and has modern, of stations’ future effi cient and innovative facilities and solutions. We will grasp the opportunity with THE BIG ISSUE 21 both hands. INSIDE CANNINGTON COURT Campus training hub opens Views of the its doors to employees Interchange: a striking building WHAT CHI ASKED ALAN 24 with modern Station Director passes facilities on his know-how

THE INTERVIEW 28 Why Cap 2030 matters: Steve Hargreaves tells all

HOT SEAT 33 Mark Shelvey’s passion for H&S

UNSUNG HEROES 34 Our digital experts are making customers feel better

BUILT TO LAST 36 OUR BETTER ENERGY AMBITIONS Sizewell’s far-reaching project

COMPETITION 43 Holiday reading made easy, To achieve To be the best To power To deliver safe, To achieve To empower with a Kindle Paperwhite Zero Harm and most society without secure and strong fi nancial our people to to people trusted for costing the responsible and ethical be a force for customers Earth nuclear performance good electricity

ISSUE 72 ›› AUGUST 2015 ›› connect 03 NEWS GOING FOR KEY WORKS FINALISED GREEK GROWTH ON HINKLEY SITE Countless commentators and politicians have tried, but failed, to come up with Georgios Kalpias Throughout May and June, several key the three million tonnes of concrete required a lasting answer to Greece’s debt crisis. pieces of construction associated with the during construction. Now a business analyst for EDF Energy has presented his preparatory works were completed on the Work continues to keep the site in a fi t thoughts on a possible solution – at a prestigious conference Hinkley Point C site. state for remobilisation and priorities have at Harvard University. Finishing the Holford Culvert in the south of been established for the remainder of 2015. Georgios Kalpias, who works in Generation Finance for the site was a key achievement, when nearly Some site activities have been put on hold the Coal and Gas Asset Strategy Team, won a scholarship to 600 pre-cast concrete sections, each weighing following the decision taken several months take part in a mentoring programme of the Greek Economic 16 tonnes, were safely lifted into position. ago to reduce spending and only complete as Forum (GEF). The culvert will ensure that Holford stream much of the works as can reasonably be done It aims to promote the ideas of the next generation of continues to fl ow when the valley is fi lled ahead of a Final Investment Decision (FID). young leaders on how Greece can face austerity and move to with excavated material in preparation for the As a consequence, there is now less activity new models for economic development. reactor’s foundations. on the site and in other impacted areas until Georgios, who joined EDF Energy’s graduate scheme in The fi rst concrete batching plant was also the next stage of works can begin. September 2014, was one of fi ve young talents from across successfully completed. In the future, materials the world selected to take part in the annual conference. will arrive at the plant via a temporary jetty in In his presentation, he proposed a growth model based on the Bristol Channel and it will manufacture The site’s concrete batching plant new renewable energy systems, since sun, wind and water are abundant and free in Greece. He also used data from the UK where renewable energy projects have had a massive positive impact on the economy, concluding: “Renewable energy projects can help Greece to change its economy, develop a new growth model and pay back the sovereign debt.” Charity begins at BAME A training session took place at the London HQ of EDF Energy’s charity partner Marie Curie. It was designed for employees from BAME (Black, Asian and Minority Ethnic) backgrounds to encourage them to use the services offered by the charity, and spread the word to friends, relatives and colleagues. The idea of creating a BAME “advocate programme” came about after a research project highlighted the limited use of Marie Curie services by BAME communities. Donna Fraser, Chair of EDF Energy’s BAME Network, said: “All those who attended the training day were engaged and left the session with enthusiasm and most importantly better knowledge of Marie Curie, so I am proud to say that we achieved what we set out to do from the very beginning.”

For more news on employee networks, see pages THE ROAD TO SUCCESS 38 and 39 Employees at Hunterston B that 95% of all crashes involve The group also undertook At the training session, from left, Josephine Ocaka, have been put through their human error. They also learned the “beer goggle challenge”, Melanie Staunton, Arif Iqbal, Ola Crown paces when it comes to about the new drink-driving designed to show people how improving their driving skills. limits in Scotland and were badly vision and reactions are The power station team given general maintenance affected after just one drink. has been working with tips for their cars. Station Director Colin Weir North Ayrshire Council’s road Another part of the focus said: “Having spoken to those safety team to improve driver on driver awareness included who have taken part in the awareness. a test of the “seatbelt driver awareness training, I Around 150 people who convincer” – a machine which know they have found drive on and off the site heard shows what can happen if it very useful and have about accident statistics in you drive at fi ve miles an hour brushed up on the skills they North Ayrshire which show whilst not wearing a seatbelt. already have.”

04 connect ›› AUGUST 2015 ›› ISSUE 72 Wearing it with pride: John Davis shows his medal to Station Director Simon Parsons BETTER LATE THAN NEVER Strengthening the partnership: Doosan Babcock employees now have their own facility at Torness Hartlepool power station’s security guard John Davis has fi nally been given a medal to mark his army service in the Falklands – 33 years after the war ended. John arrived in the islands aged just 18 a few days after BUILDING RELATIONSHIPS the ceasefi re was signed. He was part of the Pioneer Corps who were supporting the Royal Engineers in clearing the A brand new building has been built at Doosan work together as partners and the new island after the war. Torness power station to strengthen EDF building is a result of this partnership. It will He had the grim task of collecting the bodies of Energy’s partnership with Doosan Babcock. provide a fi rst-class facility to Doosan employees Argentine soldiers which were then repatriated, as well In 2014 Doosan Babcock signed a major where they can plan and prepare work and the job of spotting mines and booby traps and gathering agreement to support the operations of the deliver high-quality briefs to support the safe armaments left by the retreating army. company’s seven UK Advanced Gas Cooled delivery of work in the fi eld.” As he arrived in August 1982, when the war had Reactor (AGR) nuclear power stations. Jason Convery, Doosan Site Manager, said: offi cially ended, John didn’t get a service medal for the The Lifetime Enterprise Agreement means “We are delighted to have been given this campaign. However, the Ministry of Defence has recently Doosan Babcock will provide operational support opportunity to further build our relationship.” decided to award medals to those serving on the islands up and lifetime extension services until the end of to Christmas 1982. generation at the stations. “Many of the skilled people who John said: “I am very proud to receive the South Torness Station Director Paul Winkle said: support the operation of our Atlantic medal and it has now been mounted alongside “Many of the skilled people who support the plants work for contract partner my medal from Northern Ireland. There is now recognition operation of our plants work for contract partner that although the war was over, there was still some very organisations with Doosan being one of our key organisations with Doosan dangerous work to complete in making the islands safe.” lifetime partners. being one of our key lifetime John left the army in 1988 – after two more tours of the “The safety, quality and value of the service Falklands – and had a series of security jobs before joining is very much enhanced when EDF Energy and partners.” Hartlepool’s security team in 2002. COMMUNITY GETS WINDFARM WINDFALL

A community close to Berwick of a minibus for a local football team, is benefi ting from low-carbon the refurbishment of boxing club electricity on its doorstep – plus facilities for young people, equipment the creation of a community fund for a local archery club and rooftop to support local projects. solar panels for local village halls. EDF Energy Renewables has Christian Egal, then CEO of EDF opened its Barmoor windfarm in Energy Renewables, said: “Our North Northumberland. The six- relationship with the local community turbine site can deliver over 12 is something we hold dearly and I am megawatts of low-carbon electricity, therefore also very happy that so many enough to meet the average annual local fi rms were able to participate in needs of approximately 6,500 homes. the construction and ultimately the The formal opening was also success of the project.” marked by the fi rst awards to local Nick Bradford, Head of organisations from the newly- Asset Management, EDF Energy established Barmoor Windfarm Renewables, said: “We hope Community Fund. through safely and effi ciently Front from left, Christian Egal with Alan Fairbairn from Lowick In the fi rst round of applications, operating the windfarm here, to Utd FC, which is being supported by the new community fund, more than £30,000 was awarded to become an enduring part of the and David Lockie, chair of the Barmoor Community Fund, and seven projects, including the provision local community.” other award recipients

ISSUE 72 ›› AUGUST 2015 ›› connect 05 FOCUSONENVIRONMENT

REPORT DEMONSTRATES OUR COMMITMENT EDF Energy is playing its part in the global drive to cut emissions as its Better Energy Ambitions Report 2014 demonstrates

s EDF Energy looks Key highlights for Service levels improved as Award-winning sustainable schools ahead to the COP21 2014 include: Customers business adapted programme, the Pod, continued Ainternational climate to the high numbers of new to grow. At the end of the year change summit in Paris and the Best-ever performance for Lost Time customers. From May onwards, it had registered 19,340 schools, pressing need to achieve a global Incident Rate (LTIR) at 0.44 and employees answered 55% of an increase of almost 2,000 since

agreement on CO2 emissions, employee TRIR at 0.67 incidents per calls within 60 seconds. 2013. This means the programme it published its Better Energy million hour, both marking a 7% Signifi cant progress made has now reached 60% of all Ambitions Report 2014. improvement from 2013. on Nuclear New Build plans primary and secondary schools in  The report outlines the progress In 2014 the CO2 intensity from at Hinkley Point C including the UK. made in meeting company electricity generated fell slightly to securing State Aid approval from Said Vincent: “Sustainability is set

ambitions on tackling climate 246g CO2/kWh from 256g in 2013, the European Commission at the heart of our business and we change, powering the country with with efforts being maintainied to in October. intend to build on the achievements low-carbon energy and delivering on meet the target of less than 250g Named “Energy Provider of of 2014 with positive, measurable

Zero Harm – both to employees and CO2/kWh by 2020 and 100g the Year” at the Consumer and sector-leading affi rmative action the communities it serves. by 2030. Moneyfacts Awards for the to tackle climate change.” For the fi rst time, the company Renewable electricity generation second year in a row. This was has fully reported against its new capacity rose to 550MW in 2014 based on feedback from 70,000 Better Energy Ambitions. The report from 529MW in 2013 with new consumer surveys to review recognises signifi cant steps forward windfarms coming online and the customer service and products whilst highlighting the efforts that offi cial opening of the fi rst offshore in 2014. still need to be made, as well as windfarm at Teesside. Consent was outlining signifi cant challenges secured for fi ve further onshore facing the company and wind projects with a total capacity wider industry. of between 58-77MW. Welcoming the report, Chief Executive Vincent de Rivaz said: “We are committed to be part of the “We are committed to be part of the energy transition by producing energy transition by producing low- low-carbon electricity, and I urge carbon electricity.” world leaders to negotiate a strong ambitious agreement at COP21 to unlock global investment to drive decarbonisation of our global economy. “2014 was a signifi cant year for EDF Energy as we continue to play our part in the important global drive to cut emissions. As the largest producer of low-carbon electricity in Great Britain and the biggest supplier of electricity by volume, we take our role in tackling climate change seriously. “

06 connect ›› AUGUST 2015 ›› ISSUE 72 FOCUSONCOMMUNITY

1 Building our future You are welcome here! That’s the message to the public

at all the fl eet’s power plants, as Connect fi nds out 1. Explaining how the CCGT works: Adam Nottingham 2. Engaging children: welcome mat has been rolled out at EDF Mark Craven, left, and Paul Spence 3. Energy’s newest power plant. How much electricity can you produce? Last month (July) the company opened a Visitor Leslie Gudalajtys helps children fi nd out A 4. Curious minds: Lesley Cox with young and Development Centre at West Burton B gas power visitors 5.At the visitor centre opening: station so visitors can see how electricity is produced. from left, Craig Dohring, Plant Manager, It includes new training facilities and a state-of-the-art West Burton A, Paul Morton, Plant control room simulator for the use of employees at the Manager, Cottam, Vincent de Rivaz, John Mann MP and Darren Ramshaw, CCGT (Combined Cycle Gas Turbine) plant. Head of CCGT With visitor centres now a popular feature at all eight nuclear sites, this latest investment shows the company’s continuing commitment to open its business to the 3 communities around it. It was opened by Bassetlaw MP John Mann and Chief Executive Vincent de Rivaz, who said: “It is part of our DNA to be open and transparent, to listen to others and 2 hold conversations about our industry and the future of energy in this country.” John Mann spoke of the vital role that the power Vincent. Praising them for their safety record and robust stations at West Burton and Cottam play in the local performance, he described the CCGT as a “beacon” which economy. “There are few doubters in this area – virtually was performing particularly well. none,” he said. “We want the investment and huge Whilst the coal plants were operating in a challenging enhanced skills base that EDF Energy brings and we want context, the company was committed to investing in them, the message to go out to other employers that this area is he said. Answering a question about the future strategy for an excellent place to be.” coal, Vincent reminded employees that seven of the eight coal units had secured three-year agreements to provide GUIDED TOURS capacity from 2018-2021, and the company was investing 4 The new visitor and centre was a great example of that, he around £50million per unit to keep them running until then. said. “It’s taking the past, present and future and putting it Other questions were raised on progress at Hinkley together. It’s about what we need for our future.” Point C, investment in training, environmental regulations, The centre is designed to capture the imagination of renewables and how EDF Energy is differentiating itself children and adults with hands-on activities and engaging from competitors. displays about EDF Energy’s business, including its generation As regards the visitor centre, Vincent said it was a tribute mix, services to customers and career opportunities. to the coal plants – built in the 1960s but still important Guided tours of the modern gas-fi red site are on offer assets today – as well as an indication of the company’s and visitors learn how the neighbouring West Burton A willingness to embrace digital technologies and the and Cottam coal power stations are playing a key role in new world. the transition to low-carbon generation. Together, the three stations generate enough electricity for nine million homes 5 and provide around 800 full-time jobs. Vincent, Executive Team members Stuart Crooks and Paul Spence and the other guests met some of the centre’s early users – parties of children from two nearby schools. STEM Ambassadors from the three stations helped pupils get the most out of the interactive activities, such as building circuits, producing electricity with handpumps and testing scenarios on the simulator. Jess Houston, who worked with Head of CCGT Darren Ramshaw to develop the centre, explained how the building – certifi ed as carbon-neutral – is fi tted with solar panels as well as a system to collect and recycle rainwater. Later there was an opportunity for employees from all three stations to join an “In Conversation” session with

ISSUE 72 ›› AUGUST 2015 ›› connect 07 NEWSFOCUS

Main image: A tourboat pulls alongside one of the wind turbines at EDF Energy Renewables’ Teesside windfarm Right: Representatives from across EDF Group’s international INNOVATION network of research and development PLATFORM centres gather in the UK. The UK team was represented by Jean- TO TRIAL Benoit Ritz, Charles Delalonde, Filomena NEW IDEAS La Porta, Erwan Galenne and Silvia dedicated innovation Jean-Benoit Ritz, previously the Grafova platform is being set up R&D UK Centre Director, will develop Awithin the Customers the approach and build a team business to accelerate the which will comprise a small number company’s ability to meet the of core members, working with challenges of today’s market. colleagues from across EDF Energy Called EDF Energy Blue Lab, it and elsewhere in EDF Group as will explore potential new partners, appropriate. products, services and business The fi rst three products and models. services to be trialled will involve It will trial ideas involving potential solutions for both SHARING new low-carbon technologies, residential and business customers. decentralised generation and heat, new business models and services, Earlier in the year, a brainstorming EXPERTISE the use of smart technology and workshop was held to explore digital. new ways to help customers R&D experts from across the Group are getting Announcing the new initiative, manage their energy usage. together to share ideas and expertise as Chief Executive Vincent de Rivaz Thirty contributors came up with Connect reports said: “The world is changing rapidly more than 400 ideas – and the through new technologies, new best of these will be used in the n international seminar hosted in the UK demonstrated the competitors, new expectations from development of new services value of EDF’s research and development (R&D) division – one customers and the need to transition or products. Creative thinkers Aof the unique features of the Group. to a low-carbon world. from EDF Energy R&D UK Centre EDF Energy’s R&D UK Centre welcomed representatives from all EDF “To remain part of the solution organised the Big Home Data Group’s international R&D centres for one of their regular sharing sessions. to our customers’ needs, we need Workshop at London’s Cardinal Experts from France, Singapore, Germany, Poland, China, the USA and Italy to adapt. This means becoming Place to bring together people joined colleagues from the UK in the North East of England. increasingly innovative, fl exible and from the Customers business, EDF The seminar started with a visit to the Teesside windfarm, developed agile in the way we operate. Group and experts in digital. by EDF Energy Renewables with expert support from R&D. Teesside is EDF “This is about us recognising the Group’s fi rst offshore windfarm and the perfect testbed for innovations that real benefi ts to our customers and to can support the delivery of similar, larger projects across the Group. our company from innovation, and Researchers in France are increasingly working alongside colleagues in a digital has to be at the heart of the MORE INFORMATION network of international centres. This allows the sharing of expertise across transformation.” Find out how the Digital Team in B2C is the Group as well the opportunity to concentrate particular research where it’s transforming the company’s relationship most relevant. A wealth of ideas were generated during with customers: p34 a one-day Big Home Data Workshop The 50-strong team in the UK Centre is a good example for, in addition to its overall support to EDF Energy, it is the EDF Group centre of expertise for offshore wind, given the UK’s rich wind resources. During the seminar, EDF Energy R&D presented its activities with an emphasis on digital innovation and energy monitoring in the home – key topics for customers. Participants also heard R&D updates dealing with coal generation in China, district heating in Poland, hydrogen power in Germany, microgrids in the USA, smart cities in Singapore as well as news on collaborative efforts to develop the Small Modular Reactor (SMR). Jean-Benoit Ritz, then Director of the EDF Energy R&D UK Centre, said: “The seminar demonstrated both the crucial contribution that EDF Energy R&D UK Centre makes to EDF Group, as well as the depth of expertise within the Group that can be mobilised to support EDF Energy’s ambitions today and in the future.”

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1. Newsreader Natasha Kaplinsky quizzes Vincent de Rivaz at Talk Power 2. Sid Cox: the challenge of moving to a sustainable future 3. Beatrice Bigois, second left, at the Working as partners Talk Power conference. The issues that matter to business customers were put under the spotlight at EDF Energy’s Talk Power conference. Connect was there

alued customers and partners of B2B took part For business customers, B2B has developed a in a day-long conference in June debating the comprehensive set of services to help companies tackle Vchallenges – and opportunities – they face as climate change while bringing down costs. “There are many they move to a sustainable energy future. big changes going on and we all have to collaborate,” added The conference is the centrepiece of EDF Energy’s Vincent. “We are all in it together and today is about talking Talk Power programme, which gives insights into market together and fi nding solutions and, only with this approach, developments and helps customers reshape their energy can we make a difference.” plans to secure business advantage. Beatrice Bigois, MD of Customers, elaborated on TV presenter and newsreader Natasha Kaplinsky, who ways that B2B is working in partnership with its business hosted the packed programme of presentations, panel customers. “Aligning our interests with yours helps us create sessions and debates at London’s Congress Centre, said: “As value for you.” an industry, you have many issues to grapple with and events She described energy performance contracts which take like this are incredibly important to bring everyone together.” the risks away from customers and commit to a level of Around 200 delegates, including energy consultants energy savings, and she highlighted a new web-based tool and representatives of some of the company’s Industrial & that helps customers navigate the complexity of the market. Commercial (I&C) customers, were keen to learn more about Further help is on offer at Talk Power sessions which are 2 this year’s theme, “Connecting our energy future”. being held around the country. “We are bringing experts to Welcoming them, B2B Director Sid Cox said: “The key you to help you better understand the markets and how to “I believe what we are challenge for us all is how we move to that sustainable manage your energy.” doing is enough for energy future.” Beatrice went on: “I believe what we are doing is enough for the world of today but not enough for the world of the world of today but A DEFINING YEAR tomorrow.” not enough for the In the opening session, Natasha interviewed Chief Executive Additional improvements in the pipeline include a “step- Vincent de Rivaz. She asked why 2015 was an important change” in energy services offerings which will leverage world of tomorrow.” year for the transition to low-carbon, what role energy EDF’s acquisition of Dalkia in France, and an upgrade of companies can play and how EDF Energy collaborates with digital platforms enabling I&C customers to manage their business customers to come up with solutions. own accounts. Vincent said 2015 was a defi ning year because of the “We will be testing these developments by the end of climate change summit, COP21, taking place in Paris. “It’s for the year,” said Beatrice adding that, at the same time, the governments to lead the way but, as an energy company, we B2B business would be seeking to become more agile and want to be part of the debate and part of the solution.” innovative as it embraced more fl exible ways of working. EDF Energy supports programmes to help customers Delegates were issued with iPads and encouraged to get make better use of electricity whilst saving money such as involved by joining the debates, voting on issues and putting smart metering and installation of “ECO” energy effi ciency their questions to experts. Later they took part in interactive 1 measures in people’s homes, he said. breakout sessions tailored to their interests and requirements.

ISSUE 72 ›› AUGUST 2015 ›› connect 09 FOCUSONPEOPLE TOGETHER AS ONE There was something for everyone during this year’s Diversity & Inclusion Week. Connect reports from around the patch

hought-provoking activities development and creates a positive and Suited & Booted. 1 gave employees the chance working environment encouraging Some students with disabilities T to think about themselves active contributions from all our from the Steps into Work programme – whilst thinking about others – people.” at Cheltenham’s National Star College during Diversity & Inclusion (D&I) In 2012, the company was awarded joined events to talk about their work Week. the Gold Standard accreditation for experience at Barnwood. Ines Higgins, Major sites put on activities to its approach to Diversity &Inclusion. who is visually impaired, said the celebrate the progress made so far Now it has set itself a more ambitious initiative was a great example of how in creating a diverse and inclusive target to achieve the National Equality EDF Energy values inclusivity. “I can’t workplace – and to plan further steps. Standard (NES) – the fi rst UK industry speak highly enough of the team I The intention is to strengthen the standard for diversity and inclusion – work with and how they’ve helped me company’s culture as one where all by the end of 2015. “I can’t speak highly adapt to the workplace.” employees feel respected, valued and listened to – a place where everyone BE YOURSELF enough of the team GETTING INVOLVED can be themselves and perform to Many sites took the opportunity I work with and At Dungeness B power station, Rebeka their best. to promote the range of networks Gotterson, who is on the graduate At the same time, the events available for employees to join – how they’ve helped scheme and Tolu Adeshina, on an encouraged employees to consider Working Parents, LGBT, Women’s, me adapt to the industrial placement, organised D&I others in need of additional help or Disability and Carers, Black, Asian and workplace.” events promoting employee networks support to feel that they fi t in. Minority Ethnic, and Forces Support. at the site. For example,10 sites picked up the At Barnwood, Peter Prozesky, Tolu said: “There is a lot of challenge of partnering Smart Works Director of Continuous Improvement 2 support offered at EDF Energy and and Suited & Booted, charities which for Generation, said: “Our events the networks provide a way for all help unemployed people get back into highlighted the huge diversity we have employees to be a part of improving work by providing high-quality clothes here, from business units to career our inclusion ambition. We wanted for interviews, as well as guidance. history, from technical to commercial, people to fi nd out what is available And workshops were held to from old to young, from local to and how they can get involved.” support and discuss the Stonewall international.” They created a pledge wall so anti-bullying campaign, No Bystanders, He added: “At EDF Energy, employees could make a promise as which urges people to stand up to individuals are valued for their to how they are going to ensure they homophobic and other inappropriate uniqueness, are able to be themselves are inclusive at work. Rebeka said: language (see pages 38 and 39). and have the opportunity to reach “People positively engaged with the The interest shown from employees their full potential, creating a richness sessions and signed up to support the across the sites reinforced the message of perspectives for the business.” networks, but more importantly we’ve from Janet Hogben, Chief People EDF Energy-sponsored Gloucester got people thinking and talking about Offi cer, who said: “Diversity & Inclusion Wheelchair Rugby brought in some diversity and inclusion and how that within EDF Energy has come a long of its specially-adapted chairs for might affect their worklife.” way. We should feel very proud of employees to try and there was a raffl e At Exeter, Karen Govier, chair of the progress made to build a culture to win a signed Gloucester Rugby shirt the Women’s Network, was proud of which supports personal growth and with proceeds going to Smart Works the response to Smart Works. Forty-

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3

“There is a lot of support offered at EDF Energy and 6 the networks provide a way for all employees to be a part of improving our inclusion ambition. We wanted people to find out what is available and how they can get involved.” two boxes of interview-appropriate included a quiz, cake sale and a clothing and accessories were collected photo competition inviting groups of across 10 different locations around employees to take the most “diverse the UK, and were delivered to Smart selfie”! Works’ offices in London, Edinburgh Communications specialists worked and Manchester. “It is fantastic to be with the social media team to promote part of this initiative which is making a activities in local papers and on Twitter, sustainable difference to women’s lives as well as to employees through and breaking the cycle of long-term newsletters and Pulse – helping to unemployment,” she said. spread the message, loud and clear, At East Kilbride, London 2012 that diversity and inclusion is valued at Olympic and Paralympic judo silver EDF Energy. medallists Gemma Gibbons and Sam Fran Goble, Diversity and Inclusion Ingram spoke about their inspirational Manager, said: “This year’s D&I Week journeys to achieving success at the built on the success of previous years, London Games. so I want to say a huge thankyou to And at Bexleyheath, employees all those who volunteered. They have heard from double Paralympic been creative and innovative in how equestrian gold medallist Natasha they delivered our key messages to Baker who related her story by a diverse range of employees. I am connecting it to the company’s 4 thrilled to be a part of something that 4 “i”s – inspiration, inclusion, integrity is adding so much value to and impact. Other popular activities the business.”

1. Collecting donations supporting unemployed a “pledge wall” watched for Smart Works at West women 3. Natasha by Tolu Adeshina 5. The Burton A are Gemma Baker, second left, joined importance of networks: Burows, left, and Kate employees at Bexleyheath at Sizewell B, Peter Brown Cusick 2. Torness power when they tried out tells Frances Hitchcock station’s Carol Taylor, glasses simulating visual about support available right, is pictured with impairment, provided by for ex-forces personnel Christine Harley, from the Disability and Carers’ 6. Collecting smart Smart Works Edinburgh, Network 4. Dungeness interview clothes at Exeter: who talked to employees B Station Director Martin from left, Mike Weeks, about the charity’s work Pearson pins his pledge to Karen Govier and Jo Poles 5

ISSUE 72 ›› AUGUST 2015 ›› connect 11 FOCUSONGENERATION

HEYSHAM SITE VISIT SHOWCASES INNOVATION Teams at Heysham power plants showcased the pioneering work they 1 are doing during an Executive Team visit

hief Executive Vincent de Rivaz and Chief a boiler last year (see separate article right). Finance Officer Rob Guyler spent a day at At Heysham 2, Vincent heard that the recent outage CHeysham 1 and 2 in Morecambe, Lancashire. was completed 6.5 days ahead of schedule. Last year, the They met staff, toured the plants and saw at first- station’s generation output exceeded its target and previous hand several innovative programmes which are record, and it also showed a strong performance on safety underway. and equipment reliability. At the end of the visit, around 250 staff from both One recent innovation is the opening of a Zero Harm stations gathered to put their questions to Vincent and Centre, which aims to change the mindset of the workforce. hear his views on a wide range of issues. Noting that the Said Alan: “Through the use of campaigns, interactive two neighbouring plants have very different histories and displays and new technology, it has created a fresh look at challenges, Vincent told them: “We are proud of what how we keep our staff healthy and ensure they leave work you’re doing, pleased with your success and very confident in the same way they came in.” about your future.” Vincent met staff in the centre, a “one-stop shop” for He said the recent strong performances and any issues relating to safety, and talked to representatives achievements would help the company make a decision of contractor partners who told him: “It’s one team here – regarding “new horizons” for both plants. Heysham 1 we’re all together.” He also joined a briefing with Quality hopes to be able to extend its operating life until 2024 and Assurance team members who were discussing lessons Heysham 2 until 2030. learned from the recent outage. 2 Vincent also paid tribute to Heysham 2 Station Director Asked what he would take away from his visit, Vincent Alan Oulton who retires this year after 39 years in the replied: “I’ve met buoyant people and motivated teams and industry. Thanking him for everything he had done to make will take away a sense of pride in what you are doing for the the plant so successful, Vincent said: “You are a role model company.” 3 and I invite all young people in this room to think about your achievements and follow your example.” John Munro, See interview with Alan Oulton, page 24 Plant Manager, was announced as Alan’s successor. Vincent and Rob were welcomed to Heysham 1 by 4 Station Director Ian Stewart and his team. In the canteen, they met employees including Josh Smith, who won a national Apprentice of the Year award, Company Maker Trevor Sperring, recent graduate Priyanka Rajasekaran and fundraisers Damien Murphy and Amy Marchment, in training to climb Mount Kilimanjaro for company charity partner, Marie Curie. Vincent was given an update on the pioneering work underway as part of the boiler spine recovery programme, set up following the discovery of a crack on

12 connect ›› AUGUST 2015 ›› ISSUE 72 1 Visual checks are made remotely after the insulation has been put in 2. The beads are sieved to Pioneering ensure they are the right size 3.Tightly packed: the tiny beads around the boiler spine, as viewed on cooling system screen

is successfully 1 installed nnovative insulation work is underway as part of the boiler spine recovery programme at Heysham 1 Iand Hartlepool. It involves installation of a cooling system using insulation material made up of millions of small ceramic beads. Whilst this type of material has been used in space shuttles, it is thought to be a world-fi rst for the nuclear industry. Chief Executive Vincent de Rivaz, who inspected the 1. Vincent, centre, sees material on his visit to Heysham, said: “It has been invented teams working here in Britain – by our employees and our partners, in “We cannot underestimate the hard work on the boiler Barnwood and in Heysham – and is an example of the spine recovery excellent work our people are doing.” and ingenuity it has taken to get to this programme during a plant tour at Following the discovery of a crack on a boiler spine stage.” Heysham 1 at Heysham 1 last year, the four units at Heysham 1 and 2. Good to see you: sister station Hartlepool have been running at reduced without the help of EDF Energy staff at both stations and Vincent, left, and temperatures. with the Central Technical Organisation, alongside our Ian Stewart meet fundraisers Damien The purpose of the insulation is to reduce the temperature excellent contract partner organisations.” Murphy and Amy at which the boiler spines operate and mitigate the risk of a Following the completion of work on Heysham 1 Unit 2, Marchment problem occurring on any similar boiler the boiler spine recovery programme team will carry out the 3. Staff from the next phase by deploying insulation on all eight boiler spines Heysham plants during an “In GROUND-BREAKING at Hartlepool on Unit 2. This work will take place this month Conversation” Last month (July), work was completed to successfully (August) as part of an extended refuelling outage. session with insulate all of Heysham 1 Unit 2’s eight boiler spines. Work on Heysham 1’s Unit 1 is planned for September, Vincent 4. Employees and Following the completion of its statutory outage and boiler followed by work on Hartlepool Unit 1. contractors greet spine work, recommissioning can begin to return the unit Vincent in the Zero to service. Harm Centre The beads are being installed around the boiler spines of the reactors. They settle in the gap between the boiler 2 spine and the outer boiler shroud, measuring between 8mm and 15mm in places, near the weld area where the crack occurred on Heysham 1’s Reactor 1. Each bead which makes up the insulation material is no bigger than 2.5mm in diameter in order to fi t. The material was sieved to ensure this. Ground-breaking techniques developed specially for this project allow the insulation material to be deployed remotely from the top of the boilers. The techniques were developed and trialled on boiler spine mock-ups off site, before work started on the fi rst boiler spine at Heysham 1. Ian Stewart, Heysham 1 Station Director, said: “We cannot underestimate the hard work and ingenuity it has taken to get to this stage. This programme is the fi rst of its 3 type in the world and we couldn’t have got to this place

ISSUE 72 ›› AUGUST 2015 ›› connect 13 MARKETWATCH A HELPING HAND Personalised Support Jim Poole, Director of B2C, said: practitioners. Earlier, the company EDF Energy achieved the highest Service (PSS) offered “Providing extra help and support to won the “brand revitalisation” “Gold” award in Energy UK’s A to customers by EDF those customers who need it most is category, beating off stiff competition 2015 Billing Code audit – meaning Energy has been recognised by important, so we’ll continue to take from Barclays Personal, First Direct, residential customers can have the Business Disability Forum as action and encourage more of our Kenco, Kinder Surprise and SSE, who greater confi dence that they are “getting disability support right”. vulnerable customers to access the were shortlisted. The judges were receiving clear and accurate bills. The Forum has singled out EDF services they’re entitled to.“ looking for evidence of activities that The Billing Code is a voluntary set of Energy as “best in class” for its have successfully challenged public commitments developed by Energy residential customer service for the Other recent accolades perceptions of a product or service UK – the trade association for the disabled. for the Customers and achieved signifi cant commercial UK energy industry – and is designed The PSS, relaunched last year, business: gain as a result. In presenting the to improve billing standards for provides a personalised service for It was awarded the “Grand Prix” award, they said: “There were a residential customers. EDF Energy is customers with all types of disabilities. at the 2015 Marketing Society number of strong entries, but we one of the suppliers that signed up It brings together services for helping Excellence Awards having been chose EDF Energy which really stood to the voluntary code and was one customers most in need and offers help judged to be “the best of the best” out as a brand that operates in a of only two to be compliant with all with: fi nding the cheapest tariff and by an elite panel of top marketing diffi cult category.” areas of the code. way to pay; reducing energy use; advice on debt and specifi c needs, as well as Clint Boon, the Inspiral Carpets singer and XfM presenter, assistance beyond energy bills. outside Tribe. He was asked to open the blocks because of the A PSS online tool was also launched numerous Manchester music references in the interior design earlier this year to make it as easy as possible for vulnerable customers to access the help they’re entitled to. The changes have had a positive impact for customers: Since launch, more than1,500 vulnerable customers have used PSS through the online tool An additional 125,000 vulnerable customers have signed up to the Priority Services Register Over 2,200 benefi t entitlement ECONOMICAL HEATING checks have been carried out through the benefi t entitlement check and Biomass heating installed in nearly 200 homes “We have installed a host of other green measures support helpline in three Manchester tower blocks is helping across the blocks including double and triple glazing, The EDF Trust Fund, which provides residents save money while reducing carbon roof insulation, a rainscreen cladding system with support for vulnerable families and emissions. substantial wall insulation, low-energy lighting individuals struggling to pay their EDF Energy is contributing £1million to fund and smart meters. We are aiming to achieve an energy bills, has awarded more than imaginative heating measures including the excellent, or possibly even outstanding, evaluation 4,000 grants totalling £2.75million. installation of biomass heating which uses renewable from BREEAM, the world’s foremost environmental The Business Disability Forum is a energy sources, such as wood pellets, to generate assessment method.” not-for-profi t organisation that brings heat or electricity. Eric Salomon, Energy Field Services Director, together business people, disabled Without this funding, building developers said: “We are proud to be able to bring our ECO opinion leaders and the Government, would have had to use a more costly and less project funding to Manchester. Energy effi ciency to understand what needs to change environmentally-friendly heating method. improvements such as these will make a signifi cant if disabled people are to be helped to Nigel Rawlings, of Tribe Apartments Limited, who difference to the lives of the local residents who will contribute to business success, society led the project, said: “Each block benefi ts from its now be able to benefi t from lower fuel bills and much and economic growth. own energy centre with a biomass boiler, a warmer homes.” It said: “All suppliers need to adopt 12,000-litre thermal store and an electric emergency The blocks have been empty for 15 years and the approach EDF Energy has taken back-up facility. All apartments in each block have renovation work was due to be completed last month if they are to secure the loyalty of a their own effi cient central heating system which is (July) when the homes will be opened under the rapidly-expanding, older customer heated from the single boiler. name Tribe. base.”

14 connect ›› AUGUST 2015 ›› ISSUE 72 OURPEOPLE 60 seconds EDF ENERGY’S with Bethany Thomas Job title: Chemistry Engineer are endless in this industry and the Business unit and location: support I’ve had has been second- GOT TALENT Nuclear Generation, Heysham 2 to-none. An award scheme for young people working in the power station If I was CEO for a day, I’d … energy industry has recognised the talent of some of inspire more young people to follow the company’s rising stars a career in STEM subjects! I think the best place to start is in schools. We are in a fantastic position as a company where we are not only based at every corner of the UK but we have the engineering prowess to demonstrate how exciting STEM can be. It’s not all about sums, lab coats, hardhats and hammers. It’s about solving problems and working as a team to bring EDF Energy to the forefront of the engineering world by engaging the next generation of engineers. We can show girls and boys that they don’t just need a pair The best thing about my job is … of steel toe-capped boots to get the people I work with! Not only involved. If I was CEO, I’d set up a are we a tightknit department and fleet-wide STEM scheme with schools very diverse, but Heysham 2 feels local to our business units, taking like a community. Everyone is helpful groups of schoolchildren, giving and extremely driven; it’s a fantastic them real-life engineering problems environment to work in. we may face on our sites and allow them to work hand-in-hand with our The most challenging part of engineers – how better to get them DF Energy scooped two top so impressive that elements were my job is… troubleshooting and excited than to make them feel they awards and two runners-up later rolled out as best practice across conquering the challenges we are already able to make a difference? Eawards out of a total of five the fleet. face whilst operating our two AGR categories in the first-ever Young Elizabeth Garber, a Customer reactors. These pieces of impressive I’m proud of what I do because… Energy Professionals (YEP) Awards. Experience Manager, B2C, won engineering which have now been I really have the chance to make a The awards – introduced by Energy the Customer Focus Award for the operating for 27 years are still running difference to safe, reliable generation UK’s YEP Forum – are a cross-industry solutions she came up with to reduce well, but with any system and any line and nearly everything I deal with event to recognise individuals who complaints, restore customer trust and of work comes anomalies and things day-to-day is different to most have demonstrated excellence and redesign customer bills. we must address. For me, improving jobs. Very few people will get to gone the extra mile in their roles. The pair were cheered on by the way the plant operates in order to do things like stand on the pilecap Eleven employees from different other nominated colleagues including contribute to our business plan target of a nuclear reactor as part of their parts of the company were nominated Marine Folliet, of Corporate Strategy, is very rewarding. It’s a great feeling routine. Working with nuclear is for their outstanding performance and a runner-up in the Innovation category to be working with such special not only impressive and unique and achievements. and Jess Batts, Nuclear Safety Engineer, technology. recognised as such worldwide but it’s Hinkley Point B, a runner-up for YEP also pretty cool! IMPRESSIVE Award of the Year. When I left school I wish I had Hannah Brown, an Environmental The day after the ceremony, all the known… that the sky really isn’t “We can show girls Safety Engineer at Hartlepool power nominees were invited to a celebratory the limit and you really can have a and boys that they station, was named winner of the breakfast at Grosvenor Place where career doing what you love! I would Leadership Award. She led the they were congratulated by Executive never have thought I’d be a Chemical don’t just need a pair communications strategy following Team members Janet Hogben and Engineer at a nuclear power station of steel toe-capped two plant incidents and her work was Paul Spence. with such amazing opportunities available to me. The possibilities boots to get involved.” Janet Hogben, left, and Paul Spence, right, meet the young professionals nominated by EDF Energy: from left, Marine Folliet, Gareth Davies, Sophie Davison, Chris Smith, Elizabeth Garber, Hannah Brown, Lewis Chamberlain, Amy Clarkstone, Ian Holland, Jess Batts, Aurelie Vuillermoz

ISSUE 72 ›› AUGUST 2015 ›› connect 15 FOCUSONSTAKEHOLDERS GETTING TO KNOW YOU Following the changes brought about by the General Election, it’s been a busy time for employees whose role is to establish good relationships with policy-formers and key stakeholders. But their work started well before voters went to the polls, as they tell Connect

getting-to-know-you programme is Moreover, a presence at the Labour, Conservative market reform framework; reviewing delivery of underway following the General Election and Liberal Democrat Party conferences in autumn the smart metering programme, and responding A in May. 2014 helped the company cement ties with politicians constructively to the findings of the Competition and Two main strands of activities are taking place and activists from all parties. Markets Authority investigation. over the coming months in support of the company’s Tom Davis, Public Affairs specialist with the More broadly, EDF Energy is keen to promote the business objectives. Communications team, explained why it matters to positive role it plays in society and it will do this at the company. “We have always believed in dialogue the Conservative and Labour Party conferences this THESE ARE: and openness in what is a highly-regulated industry autumn by launching its campaign to encourage more To manage a contact programme with ministers, and, accordingly, we have always had excellent girls to take up science and engineering subjects new committee members and selected MPs relations with MPs and Government. Now, with so and careers (see article, right). To prepare for the party conferences in the autumn many MPs who are new to Parliament, it is more It also plans to organise a fringe event on climate and make the most of the company’s presence important than ever to make sure we are available to change at the Conservative conference where a panel there. help explain our business.” of expert speakers will debate the issues around The contact programme started within 24 hours of The Public Affairs-led programme is a “means to decarbonisation and the prospect for international the election. Congratulatory letters were sent to many an end”, providing the company with a platform to action on reducing carbon emissions at the climate new MPs from Chief Executive Vincent de Rivaz or inform and influence decision-makers on business- change summit, COP21, in Paris later this year. from Station Directors. These were accompanied – in critical issues. For example, business priorities over some instances – by an invitation to visit a plant or a the coming year include: maintaining momentum on ENERGY POLICY request for a meeting. Hinkley Point C; ensuring the stability of the electricity The value of Public Affairs’ forward planning can be Clearly, the company cannot make contact with seen, for example, in the appointment of Amber Rudd all MPs so it targets those with a particular interest in as Secretary of State for Energy and Climate Change energy or related issues such as skills development or with overall responsibility for energy policy. those whose constituencies cover company sites. Vincent, together with Executive Team members One important task is to connect with the 56 SNP Paul Spence and Beatrice Bigois, had already met Ms MPs in Scotland where EDF Energy has a sizeable Rudd – a former energy minister – in August 2014 presence with an office in East Kilbride and two and she visited EDF’s R&D centre in October of that nuclear plants, Hunterston and Torness. Whilst the year. SNP is supportive of existing nuclear plants and life When asked in a recent question-and-answer extensions, it has traditionally been opposed to session with employees at Heysham 1 and 2 how he new nuclear. would build relationships with the new Government, However, it is more accurate to say that Vincent said: “I am politically neutral and will work preparations for the 2015 election started 18 months with the new Government as I have worked with the ago. Public Affairs specialists helped facilitate around previous one. 150 briefings with MPs, organised a Parliamentary “When you are in power you are concerned about drop-in session and visits to customer offices, and keeping the lights on, security of supply, climate maintained a strong relationship with civil servants and change and having safe, secure and affordable energy members of the House of Lords. “We have always believed in for Britain. That’s what all people are striving for. The They also met more than 60 prospective good news is: we have the same agenda and we parliamentary candidates – the people hoping to be dialogue and openness in what is want to be part of the solution. We will work together elected in constituencies close to company sites. This a highly-regulated industry and, which is what we’ve always done.” means that the company’s senior leaders had already formed a relationship with many of the MPs who accordingly, we have always had entered Parliament for the first time in May and those excellent relations with MPs and new MPs were already aware of EDF Energy and its Government.” Amber Rudd, Secretary of State for Energy business priorities. and Climate Change

16 connect ›› AUGUST 2015 ›› ISSUE 72 SHOWING GIRLS SCIENCE IS ENGAGING AND FUN

ccording to industry data, women are under-represented in careers linked to A STEM (Science, Technology, Engineering and Maths) – for example, only 7% of registered engineers in the UK are female. And this is a trend that starts at a much earlier age, with many girls dropping STEM subjects at the age of 16, potentially without realising the wealth of rewarding career opportunities they could be missing out on. EDF Energy doesn’t just want to get the energy mix right – it also needs the right mix of people. It is always on the look-out for problem-solvers to help tackle the energy challenges of the future, ensuring that the talent pool in the UK is as diverse as it is competitive. That’s why the business is launching a campaign to spark the imagination of girls aged 11-16, encouraging them to pursue science and related subjects at school or university, and in their careers. The programme will showcase EDF Energy’s current STEM initiatives across the company and hopefully encourage teenage girls to pursue STEM careers. Surveys and interviews have highlighted some barriers that girls face, including:

A lack of female role models The “geeky” image of science The perceived diffi culty of the subjects.

The programme will tackle these issues head-on by providing inspirational role models in the STEM context and demonstrating that science is accessible and fun, through engaging experiences. Last month (July), schoolgirls were invited to pilot workshops at Cannington Court, Somerset, to test the At pilot workshops in programme and give their feedback before a national south London – above – and at Cannington Court, roll-out. Somerset, below, girls get After launch, programme components will include an hands-on with science inspirational fi lm which will be seen on digital channels as well as in cinema, the chance to meet well-known female role models and immersive workshops for teenage girls to gain hands-on experience. Through making a long-term commitment to encouraging girls into STEM careers, EDF Energy is committed to supporting innovation, inspiring young women and making a difference to people’s lives.

ISSUE 72 ›› AUGUST 2015 ›› connect 17 FOCUSONCOAL

OPERATION ASSIST CONNE Things are looking bright at Coal Operations with the recruitment of apprentices, strengthened ties with nuclear colleagues and a big investment programme. Connect reports

oal Operations gave a warm A neat handbook on lifting, of the skills that I need to develop for welcome to colleagues from rigging and slinging. the future. I think both the nuclear and C the nuclear fl eet as part of a As a result, several solutions are coal operations teams learnt from pioneering synergies exercise. being implemented and some “quick- each other.” A 10-strong team from Nuclear wins” put in place. For example, an Even for experienced professionals, – made up of graduates and experts – easy-to-read housekeeping booklet, the project was interesting – and spent time at West Burton and Cottam developed within Nuclear, has been revealing. David Abbot, Deputy Fire coal plants to review processes and adapted for the coal plants and will Safety Fleet Manager, said: “Coal is share approaches. be issued to all employees. In an such a different environment from The idea was to work closely with introduction to the booklet, Plant nuclear due to the nature of the colleagues in coal and jointly develop Managers Paul Morton and Craig material. solutions to improve industrial safety Dohring urge people to take ownership “To do the ‘hot work’ exercise well, and operational performance. and look after their work areas. “We we had to reconsider a number of And whilst the original aim of the want every inch of our power stations things we take for granted in nuclear “Operation Assist” was to see what the to look the best they can possibly be,” whilst working with the operations coal stations could learn from nuclear, they say. team on site to devise solutions that the outcome was that both teams worked for the coal environment. learned from each other. BENEFITS Anthony Johnson, Technical Support Apart from the improvements that have SYNERGIES Manager, Generation, said: “As a come out of the sharing exercise, it also “Our nuclear processes cannot always member of Safety and Assurance, our brought personal development benefi ts be fully applied at coal stations. To put responsibilities span the Generation for team members. it in context, in nuclear we carry out portfolio of assets, so I was asked to Several participants were Generation about 500-600 hot work tasks during form a team to promote synergies with graduates who leapt at the chance an outage, whereas on a coal station our coal colleagues. to work with both coal and nuclear it’s in the region of 10,000. In nuclear, “The Assist programme has existed experts and to develop their own every piece of hot work has a fi re for a while but, in general, involves professional networks. watcher which would not be practical one nuclear plant helping another For some, based at nuclear on such a big scale. So we went back to nuclear plant. This was the fi rst time stations, it was their fi rst experience the drawing board and applied the fi re that nuclear and coal colleagues have of working in coal plants. “It was safety principles in a different way that worked together in this way and an ideal opportunity which provided met their safety and business needs. the feedback, and results, are very exposure to these vital strategic assets,” “We may have called it an encouraging.” said Anthony. “The continued safe operational ‘assist’, but for me it was The nuclear team was asked to look operation of the coal plants will help far more about exploring synergies. I at three specifi c areas at the coal plants: bridge the energy gap until the new now want to re-evaluate some of our Operational improvements nuclear plants come on line.” processes and see whether there is Fire standards and procedures for Wojciech Nodzynski, an aero and room to improve effi ciency without “hot work” such as welding mechanical engineering graduate, on compromising nuclear safety.” Housekeeping. placement at Sizewell B, said: “It was Whilst there, they identifi ed and really interesting to see the differences “The continued safe operation of the coal took away three areas where good between our operations and to have practices at the coal plants could be the chance to work with people from plants will help bridge the energy gap until the applied to nuclear: different backgrounds. new nuclear plants come on line.” Additional training material “From a career aspect, I learnt a lot Colouring of “exit route handrails” about how to approach both people Working partnership: Anthony Johnson, on plant and problems, and it showed me some left, and David Abbott at West Burton

18 connect ›› AUGUST 2015 ›› ISSUE 72 ECTS NUCLEAR AND COAL

OUTAGES BRING BENEFITS Major outages are underway at Cottam and West Burton A power stations this summer, with additional contractors on both sites supporting the workforce to carry out an extensive programme of maintenance and inspection. Planning for the outages started more than a year ago and, at each station, teams are carrying POWER STATIONS’ out around 9,000 separate pieces of work. Work should be MAGNIFICENT SEVEN completed on all units in October. Paul Morton, Plant Manager at Coal and gas-fired power stations based for the first two years before Cottam, said: “This is a key part in EDF Energy’s fleet have taken returning to site to complete their of our year, and I know we are on apprentices for the first time in apprenticeship. ready as we have worked hard 10 years. Alongside the rigorous engineering to plan the work. We have had a Seven apprentices have been training and qualifications, the good year, but that performance appointed to work at Cottam and apprentices will enjoy excellent sports is the result of our focus on safety, West Burton A and B power stations and leisure facilities. the expertise of our people and from more than 100 who applied. Steve Walker, Apprentice Co- the investments we make at At an open evening at the sites’ ordinator, said: “The latest recruits the station.” new Visitor Centre, the young people did really well during their interviews and their families learned more about and aptitude tests as there was MAINTENANCE the scheme and had a chance to fierce competition to get on to the Among the biggest projects meet some of the managers. scheme.” at the plants are work on the Darren Ramshaw, Head of West The apprentices and their families intermediate pressure turbine, Burton B CCGT, said: “It was great will visit HMS Sultan this summer boiler headers and maintenance to meet these new apprentices and to see where they will be living in the flue gas desulphurisation their families. The sites haven’t taken and to meet up with the 50 other plant, as well as the installation of on apprentices for a while and these apprentices from nuclear sites around new equipment. new appointments will be vital to the the UK. Statutory outages are planned future of the stations. in advance with the National Grid “As the scheme is new to these “The latest recruits did to ensure that there is no impact sites, it was important to talk to the on the national electricity supply. families about what lies ahead for our really well during their Craig Dohring, Plant Manager new recruits, especially as they will interviews and aptitude at West Burton A, said: “These be spending two years away from tests as there was fierce outages also bring significant home.” benefits to the local community. The apprentices and their parents competition to get on to They provide a boost to local heard about the world-class facilities the scheme.” business including engineering and engineering training at the workshops, food suppliers, shops, Royal Navy base, HMS Sultan near Above: Apprentices and their families hotels, B&Bs, restaurants and Portsmouth, where they will be find out more about the programme taxi services.”

ISSUE 72 ›› AUGUST 2015 ›› connect 19 FOCUSONCUSTOMERS

Members of the CMA Project Team whose role is to engage with the investigation in a constructive way to ensure EDF Energy’s voice is heard: back, from left, Mike REBUILDING TRUST Healy, Xavier Avoine, Anurag Mall, Bhavesh Limani; front, Rebecca Early fi ndings of the investigation into the energy market have Beresford and Phil Evans been welcomed by EDF Energy. Connect reports

fter a year-long healthy market, now and in customers about cheaper tariffs, intermediaries – was healthy for investigation into the future. particularly at the end of their fi xed- the market, provided it is on a A the energy market, He welcomed many of the price tariff.” level playing fi eld, said Vincent. the Competition and Markets provisional fi ndings: Vincent said the company had “They must be subject to the same Authority (CMA) has announced That having generation and supply considered the proposed remedies principles-based regulation which its provisional fi ndings and within one company does not have and judged each one against a set of requires them to always act in the proposed remedies. a detrimental impact on customers customer-focused criteria. interests of the customer as those Against a background of mistrust, That there is no co-ordination Whilst most proposed remedies that they compare.” the CMA was asked to see if the between the large energy met the criteria, Vincent expressed He discussed the impact of market was working fairly and in the companies concerns about a proposal to smart metering and said he hoped interests of customers. That there is suffi cient liquidity introduce a regulated tariff. “We see it would help build trust. “We The inquiry team has highlighted in the wholesale market, giving the potential for a regulated tariff recognise the value in targeting issues it believes hinder competition transparency to work in confl ict with the other the roll-out of smart meters to in the market, including the extent That the company does not have remedies, by giving customers fewer those who would benefi t the most to which consumers are engaged, market power in Generation. reasons to engage,” he said. – customers with pre-payment shortcomings in regulation and the “We agree with your diagnosis meters.” ability to deliver change. of the problem, but let us focus Competitive market In conclusion, Vincent said the However, it found that on the source of that problem – Highlighting the diffi culty in company will continue to work competition in the wholesale gas customer engagement and trust,” measuring engagement, Vincent said: with the CMA to achieve “our and electricity generation markets is said Vincent. “Your investigation “Making a choice is engagement, common goal” – a trusted and working well, and that the presence has an important role in rebuilding and loyalty is a valid choice. Switching trustworthy market, with engaged of companies with common trust in this industry.” supplier must not be the only and empowered customers making ownership of both generation and One area of concern was the measure of competition in a healthy, informed choices. supply does not have a detrimental scale of profi tability indicated by competitive market.” He hopes the CMA fi ndings will impact on competition. some of the CMA’s analysis, said He spoke, too, about the create a context which is relevant in At the end of July, Chief Executive Vincent. “We are different from our rapidly-changing market with 62% fi ve years’ time. “It is a good thing Vincent de Rivaz, accompanied by large competitors. The prices we of the company’s transactions with not to be focused on solving last Executive Team members Rob Guyler, have charged for domestic customers customers currently online. By 2020, year’s problems, but looking ahead. Beatrice Bigois and Paul Spence, have been consistently lower and we it is expected to be around 80%. Fighting the battles of tomorrow attended a hearing in central have engaged our customers, more Vincent called on the CMA to ensure will be about ensuring that the London to respond to the inquiry’s of whom have actively chosen fi xed- that it addresses the issues that digital transformation enables us to initial fi ndings. price tariffs. will affect the evolving market in give power back to customers, not Once again, Vincent said he “Indeed, we have already the future, rather than solving the to take power from customers.” relished the opportunity that the implemented some of your proposed problems of the past. The CMA will now develop its inquiry offered to clear the air for remedies, such as publishing tariffs for Competition – from price fi nal proposals, to be published at customers and to ensure there is a microbusiness customers and telling comparison websites or third party the end of the year.

20 connect ›› AUGUST 2015 ›› ISSUE 72 FOCUSTHEONBIGPEOPLEISSUE

CANNINGTON COURT COMES TO LIFE After three years of painstaking restoration and an equal period of time on the drawing board, Cannington Court is open for business. Connect was there when it opened its – very grand – doors

he first major events at EDF Energy’s national training and what happens within its walls. It is a place for all of EDF Energy. We will development centre took place in June when the hub of the bring together employees from right across the company to connect T Campus network was opened. and collaborate. It will strengthen our one-company approach and EDF Juxtaposing ancient and modern, the heritage site in Somerset has Energy’s DNA. been transformed into a unique venue where employees can experience “Cannington Court gives our employees the opportunity to the digital future through new ways of learning. experience new ways of learning, using state-of-the-art digital tools and Chief Executive Vincent de Rivaz, among the early users who interactive techniques. It places personal development and growth at the discovered an impressive and inspirational place, said: “The dream has heart of improved performance across the company. become a reality, six years after the original idea was hatched. “It is a vision of EDF Energy’s increasingly collaborative, digital and “The building itself is an inspiration. But even more important is innovative future.” Continues overleaf

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ISSUE 72 ›› AUGUST 2015 ›› connect 21 THEBIGISSUE

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Chief People Officer Janet Hogben described it as a “jewel in the crown”. “It’s been quite an odyssey to bring it to life. Now it’s here, it’s a magnificent asset which will help us drive performance in the business effectively and efficiently under the Campus brand,” she said. Campus Chancellor Dave Drury said it would help people thrive as individuals and teams, and improve performance across EDF Energy. “The Campus philosophy is to use ‘blended Cannington Court has a stunning, dome-ceilinged learning’ – the integration of face-to-face and auditorium to host larger conferences, a range of well- equipped training and lecture rooms, and accommodation online approaches – with an emphasis on the for around 50 delegates in a converted dairy building. technology that is part of everyday life for so A contemporary restaurant with a living roof known as the Brassage provides a meeting place for delegates many people.” to interact and relax. It looks out onto a patio and central courtyard – an ideal spot to appreciate the gardens and delegates from across the company took part in four landscaped surroundings. engaging sessions showing the range of interactive training The winning entries in an employee photographic techniques that will be used. competition, inspired by locations up and down the country, And as the first set of delegates left Cannington Court, have been framed and displayed throughout Cannington the next visitors arrived – as Rob Guyler, Chief Finance Court’s corridors. Officer, hosted his first Finance Leadership Event at the An energy centre, where ground-source heat pumps and venue. Since then, teams from other parts of the company photovoltaic panels generate 50% of the complex’s energy have enjoyed the Cannington experience. 5 requirements, has been developed by EDF Energy’s B2B and The Campus philosophy is to use “blended learning” – Research and Development teams. the integration of face-to-face and online approaches – with Car ports in the small car park create the necessary roof an emphasis on the technology that is part of everyday life 1. The beautiful auditorium of Clifford space for solar thermal and PV panels and shield the cars for so many people. Hall 2. Welcome to Cannington Court: from neighbouring houses. It is built on the “70: 20: 10” framework – the notion the reception 3. Vincent de Rivaz, second right, was among the first to experience The project has achieved an excellent standard from that 10% of any new learning should come from being the facilities 4. Walking from the Brassage BREEAM – the leading assessment method for sustainable taught, 20% should come from other people, and 70% to the main building 5. Janet Hogben and buildings – with minimum impact on the environment and should be spent doing activities. Dave Drury 6 & 7. Striking architectural local community. Trainers also believe people will learn more readily if they features 8. Inside the Brassage, a restaurant and relaxation area Now the site will be used as a showcase of the are enjoying themselves, and there is no doubt that activities 9 & 10. New ways of learning company’s expertise in low-carbon energy services, as the at Cannington are fun as well as instructive. bespoke solution developed for Cannington Court can be Among the taster sessions laid on for the early delegates scaled up or down and applied to other leisure, educational was an online game where participants battled to keep a or comparable facilities. nuclear plant running effectively, and a fast-moving session In addition, a green travel plan, drawn up to reduce which invited people to try their hand at being a team traffic in the village of Cannington, advises visitors how to leader, juggling priorities in a busy call centre. reach the venue sustainably. Another activity, which pitted teams against each The journey to bring the building to life included the other, called on participants to share their knowledge discovery of bats, lead dust and asbestos during renovation. and expertise – while all the time trying to uncover the Work had to be halted from time to time to make way for spy in their midst. At its core was the notion that trust is an archaeological dig when precious relics were discovered fundamental to good leadership. – hardly surprising for a site which was first established as a The event also gave a focus to MyCampus, the digital priory in 1138. learning platform available to all employees. Along with Given its history, it is perhaps unsurprising too that one Cannington Court and the network of other Campus room is reputedly haunted by a ghost! training facilities across EDF Energy’s sites, this platform is During the opening week’s events, Vincent, members part of the overall package of learning and development of the Executive Team and Senior Leadership Team and opportunities offered by Campus.

22 connect ›› AUGUST 2015 ›› ISSUE 72 10 MAP GUIDES CAREER JOURNEYS Whilst Cannington Court is the new physical hub of Campus, the online site MyCampus has been live for more than a year. Around 60% of employees have already discovered how the wealth of online resources can help their VIEWS FROM DELEGATES: personal development and build Tilly Spencer, Project Manager, NNB Engineering the required skills, knowledge and Directorate: “I think that Cannington Court will experience they need to do their be a fantastic facility for bringing people together. I job effectively. particularly appreciated the snapshot of the EPR Now the site has been (European Pressurised Reactor) training session which revamped and some changes provided innovative resources and high-quality training have been made so that it is easier material to give people from all backgrounds, abilities to use. and knowledge levels an understanding of an EPR A new Personal Development nuclear reactor. I am already starting to think about how, hub on MyCampus brings together within my team, we can make the best use of the great all the different types of learning opportunities at Cannington and through the Campus and development opportunities network more generally.” across EDF Energy. Mark Hartley, Engineering Director, Generation: Employees can reach it via “Cannington Court represents a great opportunity to the “Me” button on the main bring people from across the business together to learn MyCampus menu bar and the and share their experience. It will play an important design, resembling a Tube map, role in helping people be the best that they can be. makes it simpler to navigate The MyCampus experience provides many innovative and select the most appropriate ways to learn. I was very taken with the material that opportunities. is easily accessible to help with personal development. Following the results of last 6 This really allows people to take control of their career year’s My EDF, the Group Employee development.” Engagement Survey, Personal Louise Murray, Senior Manager of Development & Development and Growth is a key Assurance, B2C Customer Services: “I was inspired by area of focus. my visit to Cannington Court – the facilities and staff are The company wants to help fi rst-class. The training sessions were a fantastic showcase inspire people to perform as of how learning can be maximised through innovation a “force for good” – and the and collaborative working, whether you’re a team Personal Development hub on manager in a customer contact centre or engineer in a MyCampus is a great starting point nuclear plant.” for employees wanting to plan the next steps in their career. 8 Navigation made easy with he “Tube map” design

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ISSUE 72 ›› AUGUST 2015 ›› connect 23 FOCUSONNUCLEAR

“IT’S IN GENERATIO

hi Obodosike, a young woman at the start of her career, talks to Alan Oulton, retiring as Station Director at Heysham 2 after 39 C years in the industry. Chi, currently doing an Industrial Placement with the Environmental Safety Group at the station, is applying for EDF Energy’s graduate scheme. Born in Nigeria, she grew up in South East London and is studying Chemical Engineering at Swansea University. During her time with the company, she has thrown herself into projects including Diversity & Inclusion Week, The Science Fair and The Big Energy Project, as well as volunteering to do this interview!

Chi: Have you enjoyed your time Do you leave people with a wow here at Heysham? factor? Your academic record will tick Alan: Immensely. I couldn’t do a job if I so many boxes but it’s what makes you didn’t enjoy it and it’s as simple as that. stand out as a person. Can you engage with people, can you get people’s attention, can you come across Chi: Forty per cent of Heysham 2 convincingly? Also, can you answer staff are retiring over the next questions in a thought-provoking, 10 years: how vital is it that novel way rather than just providing an knowledge gets passed on to the answer to tick a box? That’s easier said next generation? than done but don’t get intimidated. Alan: It is a challenge that we are Finally, I’d say: be confident. not only facing here at Heysham 2 but across the whole of EDF Energy. The main thing in a business like this Chi: How are you feeling about is having a consistent approach to retirement? knowledge transfer, giving people like Alan: I have had 39 years in the yourself coming into the industry the energy industry, from coal-fired power time to pick things up. Your industrial stations to nuclear power stations. placement is a good example – it is a I came into the nuclear industry fantastic opportunity to decide what in 1981 when I started work at “I am a firm believer in having aspirations and career path you want to take. Look Trawsfynnd and then got a job at being proud of what you do, no matter what you how you have grown in the time you Heysham 1. I am slightly nervous have been here at Heysham 2 and about retirement, but it is a choice do. Never forget you are part of a team.” how you will go back to university with I have made. It’s the best job in the a very different outlook on the industry world being Station Director. It’s quite and working life. a responsibility and quite a lonely job at times, but it’s still the best job you could ever have. As Station Director, Chi: EDF Energy is a huge company you have a lot of influence and it’s with many trying to progress. about how you influence people to What advice would you give to achieve the best for them, for this those wanting to stand out from power station and ultimately the fleet. the crowd? I will miss it, yes, but I have been back Alan: Enthusiasm! Do you create a here six years now and it is time to sparkle when you walk into a room? hand it over. I am good at turning

24 connect ›› AUGUST 2015 ›› ISSUE 72 YOUR N’S HANDS”

power stations around that have been Chi: It is a very male-dominated a challenge. Heysham 2 is doing really industry … can you see that well now and it’s time for John Munro changing? (the new Station Director) to take it on Alan: It has to change but a lot of its continuing improvement journey. that is down to people like you. How prepared are you to help, influence and change? The world is changing in Chi: Looking back, would you have terms of flexibility in the way we work done anything differently? and I do think this industry has got to Alan: If there is one piece of advice change accordingly – making it more I would give you, Chi, it would be to amenable to family life and helping never have regrets. You learn as you people balance careers with lifestyle. go along. You could change the world The newer generation expects different with hindsight but life doesn’t work things, just as my generation was very like that. Carry on learning but don’t different to my parent’s generation. have regrets as you can waste your life Take shift work, for example. In order regretting what you did or didn’t do. to cater for families and maternity leave, we have got to change our philosophy. We put a huge amount Chi: When you were younger, of effort into training people but we did you imagine you would be a don’t always have the arrangements nuclear Station Director? in place in order to release people for Alan: My original intention was to a period of time. My role at times is to go to agricultural college and be make sure that these doors are opened a farmer until I realised that if you but there is a point where you, and don’t own your own farm you are others like you, can open those doors very unlikely to have a big future. to show what you really can do. Instead I left school and went to Merchant Navy College to train to become an engineer. So the answer Chi: What will you miss the most? is no, I never dreamt I would be here. Alan: The people and the plant. I I would say to the new generation have got a good view of the station coming into this industry: have from my office at home so I will keep ambition, keep an open mind. I am an eye on it, whilst recognising that “EDF Energy is a huge company with many a firm believer in having aspirations others will take it forward. It will be trying to progress. What advice would you give and being proud of what you do, no a strange day walking out of here matter what you do. Never forget for the last time and thinking: that’s to those wanting to stand out from the crowd?” you are part of a team and, if the my career in this industry over. I am team is not successful, you won’t starting a different phase of my life be. It is important that you work and I would hate not to be busy. I will together and, to me, that is the be keeping my brain active and my greatest motivation – seeing teams body active as well as learning how to and individuals succeed. When I relax and live without my Blackberry! see people walking around with big I hope you are lucky enough, Chi, to smiles on their faces and feeling get into this industry and if you do, proud of what they have achieved, it look after the business: it’s in your is a great buzz for me. generation’s hands.

ISSUE 72 ›› AUGUST 2015 ›› connect 25 NEWTHINKING

EXTRA EYES FOR EXTRA SA By using remote-controlled devices, Generation can carry out inspections in hard- to-reach areas of plants in a safe, effi cient manner. Connect reports

emote-controlled and robotic For the last two-and-a-half years, and other inspection tools. Next “We are already using a number of devices are being used to EDF Energy has partnered with month (September) the roadshow will technologies across the fl eet but we R inspect hard-to-reach areas in leading global provider Applus RTD, complete its tour of the fl eet with visits wanted to bring it to a wider audience nuclear plants. experts in the fi eld of inspection and to Heysham, Torness and Hinkley Point. as not everyone is aware of the range The clever gadgets can help save maintenance. Inspection Group Head Bev Parry- of technologies available.” time and money by identifying potential With teams embedded in the Mills is delighted with the interest Richard Jones, Technical R&D problems earlier and improving nuclear fl eet, Applus RTD helps to carry shown. “As part of our contract, Programme Manager, leads the team reliability of equipment. out some of the 10,000 inspections we work with Applus RTD to look in Generation which works closely with They also boost safety by lessening required at nuclear plants each year for innovations and exploit new Applus RTD and its Contract Manager the need for workers to carry ranging from the basic to the complex. technologies out in the world. Richard Elvin. out inspections in cramped or It also collaborates with Generation’s inaccessible areas. Inspection Group and R&D team to 1. Employees fi nd out what One new innovation is a snake-like look for innovations and to exploit new is available at the Barnwood contraption which can travel inside roadshow 2. Tomorrow’s technologies. technologies today: employees pipes, reaching every nook and cranny, visit the roadshow to record the pipe wall thickness. LATEST GADGETS 3 & 4. Remote-controlled Others, already in use within Now the pioneering work which is devices like these can crawl inside containers and hard- Generation, look like motorised already underway – and potential to-reach areas, providing vital buggies. They can crawl inside applications which could be used in information containers such as tanks, providing the future – has been brought to the vital information on its properties, the attention of a wider audience. thickness of walls or the extent of A mobile technology centre any corrosion. is touring all nuclear sites, giving employees the chance to touch, try out and “play with” the latest gadgets. It has already proved popular at Barnwood and several stations, with employees queuing to see for 4 themselves the range of “creepy- crawlies”, robotic manipulators

“We are already using a number of technologies across the fl eet but we wanted to bring it to a wider audience as not everyone is aware of the range of technologies available.”

26 connect ›› AUGUST 2015 ›› ISSUE 72 BIG WINNERS ‘FAILED FUEL’ ENJOY THE TRIAL LEADS AFETY BIG APPLE TO SUCCESS The EDF Energy winners of the EDF Group Internal An innovative way of fi nding “failed fuel” has Pulse Awards have returned from a study trip to New been successfully trialled at Hartlepool power Currently, they are carrying out York feeling energised – and raring to go. station and is now set be deployed across the targeted research into innovations The three-day visit was the prize for winners of the fl eet, saving millions of pounds. which can shorten the length of second EDF Pulse Awards, set up to recognise innovative Occasionally, during operation, the steel pins outages and make them more effi cient. projects across the Group which help drive progress for within a fuel stringer that contain the uranium Said Richard Jones: “This is a people and improve society as a whole. pellets rupture, causing fi ssion products to be practical example of how we are Among the 13 international winners were the UK’s released into the reactor coolant. This is termed working collaboratively to bring about Augmented Reality App and Floating Lidar projects. “failed fuel’” improvements to the fl eet. We share New York was chosen as the destination so the winners Once the failed-fuel stringer is located, it is what we learn with French colleagues could explore a city that has demonstrated its capacity for removed from the reactor core. All eight elements too as some of these innovations continual change over recent decades. are then bottled and sent to Sellafi eld for could be applied in France. In short, After Silicon Valley, New York City is the USA’s second processing and examination. it demonstrates the long-term and technology heartland and, having invested heavily in new But experience shows that, typically, only one widespread value of R&D to the technology since 2008, more than 1,000 start-ups have of the eight elements actually contains failed fuel. business.” been able to take advantage of what the city has to offer. As processing the failed fuel is expensive and During the visit, the winning teams attended lectures and time-consuming, a more focused solution had to heard from business leaders about subjects including how be found. 3 to build a sustainable city and the global energy policy. They A cross-functional group was set up at visited Civic Hall, a new incubator for start-ups focusing on Hartlepool, consisting of Nuclear Safety, social responsibility. Operations, Fuel Route and Maintenance. With They also visited Google USA’s headquarters and took support from Barnwood, the group has developed a trip along the High Line, a new urban park created on a an identifi cation and testing technique. disused 2.3km rail track. It is said to be the longest “green Using state-of-the-art equipment, they have roof” in the world and can capture up to 80% of rainwater, been able to determine which of the elements moderate the heat and provide shade, as well as being a actually contains the failed fuel. source of oxygen and a habitat for birds and insects. Charles Delalonde, Head of Digital Innovation, EDF QUICKER RESULTS Energy R&D UK Centre, said: “It was a short but condensed This has recently been successfully trialled on a fuel and very interesting trip with many diverse activities.” stringer at Hartlepool and results have now been verifi ed independently at Sellafi eld. 1 The method will be employed again at Hartlepool in the coming weeks and rolled out to other stations to help manage and reduce the fl eet’s failed fuel inventory. The reduction in the number of elements sent for analysis at Sellafi eld will also help the facility manage its backlog and see results come to EDF Energy more quickly Andrew Petts, who developed the technique, said: “This has been an excellent example of cross-functional working and innovation at Hartlepool. It has helped us achieve our effi ciency ambitions and this will benefi t not only the station but the wider fl eet and our fuel processing partners.”

“This has been an excellent example of cross-functional working and innovation at Hartlepool.” 2 A memorable trip: from left, Charles Delalonde, Sean Parsons, Peter McCusker, Alastair Byrne, Sebastien Pelissier

ISSUE 72 ›› AUGUST 2015 ›› connect 27 THEINTERVIEW

“We need to adapt and be ready for the next generation”

Steve Hargreaves is an integral part of the EDF Group change programme, Cap 2030. As Corporate Strategy Director, he has ensured EDF Energy’s viewpoint is heard and understood, whilst listening and learning from colleagues elsewhere in the Group. Julie Isherwood talks to him

My understanding is that Cap 2030 is a “We’ll be a strong, thriving professionalism, there will be renewed areas of focus. Qwide-ranging project to prepare EDF Group energy company, constantly Expect to see more happening in digital developments for a changing world: is that a fair summary? for customers, in getting our innovations out to Yes, that’s a fair summary. Launched at the start innovating to meet the needs market quickly and in energy services offerings to B2B Aof the year by Group President Jean-Bernard of our many customers” customers. Cap 2030 gives a boost to our business Lévy, it is a one-off project which aims to respond to and will help us go even further and even faster in the many changes in our environment and decide industrial assets – in the UK many of our power areas that are important to us. The strategy aligns well what we should focus on. What changes? Well, stations will have closed by 2030 so we need to build with what we’re doing in the UK and shows that EDF European energy companies have been struggling in our new nuclear plants and increase our renewables Group is right behind us. the last few years with slow growth in demand, the business, showing we can deliver these major projects impact of the recession and lots of renewables coming to time and to budget. The other key things are This is probably the first big Group project on to the system. This means there is over-capacity developing our people, being the reference in health Qsince our involvement in London 2012: how on the system, and supply is bigger than demand, and safety, making our organisation more agile and has it felt to be involved? which is not a good place to be. More positive delivering better efficiency. It’s interesting because it hasn’t felt changes underway include the need for low-carbon Abureaucratic at all. I felt very included in this investments and the growth of digital. What brings it What would happen if we international group and was able to contribute a home to me is that my nine-year-old son, completely Qdo nothing? huge amount on behalf of EDF Energy. I was also at home with an iPad, will be a customer in 2030. We If we do nothing, we’d become a very stale, able to listen and learn and bring things back to EDF need to adapt and be ready for the next generation. Aold business and a shrinking business. It’s not Energy and that’s got to be the essence of being a an option. Group. The support I have seen from a number of UK colleagues has also been invaluable. I really hope QWhy is it called “Cap 2030”? Are we talking about making changes the spirit of Cap 2030 spills over into many other Cap is a French word which refers to a boat’s Qnow – or during the next 15 years? joint endeavours. London 2012 did a huge amount Anavigational course when sailing to its desired Both. Some changes will happen as of to promote the low-carbon credentials of the destination, so Cap 2030 means the course we Atomorrow. In fact, some are already happening Group. Our Group ambition – to be the efficient and intend to take to get us to 2030. We’ve chosen that in different parts of the UK business with our work responsible electricity company and the champion of date because it’s far enough away for some of the on new nuclear, customer trust, digital, innovations, low-carbon growth – mirrors and builds on what we changes to have happened but not so far into the efficiencies and developing our people. On health and were doing through London 2012. future that it’s irrelevant. safety, EDF Energy is truly an exemplar for the Group. I felt a huge sense of pride in being able to explain to Can employees get involved and ensure What are the key ways in which EDF Group Group some of the steps we have already taken in Q their voices are heard? Qneeds to adapt? EDF Energy, which are at the heart of this programme. Yes indeed. I hope many people responded First, it’s important to say that we have some These will be accelerated and others will start soon Ato the survey in June and July and gave Aextraordinary strengths: our low-carbon and continue through the 15 years. us their opinions on the Group’s strengths and generation, our massive customer base and our challenges. People can expect to see a lot more ability to balance supply and demand which is quite As some priorities are already areas of focus communications from September onwards giving complicated in a low-carbon system. However, there Qin the UK, does that mean we can just do opportunities for two-way debate, and a number of are ways we need to adapt. We need to accelerate “more of the same”? employees will be contributing directly to different our digital capabilities internally and externally. I’ve never known our business to be “more of elements of the work. What’s more, every single Our R&D resource is a great base and we have a Athe same” – it’s always in constant flux! Whilst employee is involved in delivering the aspirations of great opportunity to turn it into innovations in the it’s true that we’ll continue certain programmes Cap 2030 because it is our business. I hope they marketplace for customers. We have to adapt our of work with the same level of enthusiasm and will feel proud to be a part of it.

28 connect ›› AUGUST 2015 ›› ISSUE 72 If we achieve all this, what kind of Qcompany will EDF be in 2030? We’ll be a strong, thriving energy company, Aconstantly innovating to meet the needs of our many customers and with a great portfolio of low-carbon assets. We’ll be more international with a fantastic workforce, which will be more diverse and inclusive, and we’ll be an industry reference in health and safety. And we’ll have the skills and fi nancial ability to continue investing in secure, low-carbon and competitive electricity in the UK, France and beyond.

Steve with his son on a skiing holiday in Switzerland

PROFILE

HOME LIFE: I’m married to Michèle with a nine-year-old son CV IN A SENTENCE: Electricity through and through: the CEGB, then Seeboard, then EDF Energy INTERESTS OUTSIDE WORK: Lots of outdoor pursuits – and opera LAST FILM/CONCERT/PLAY: Sweeney Todd at the English National Opera IDEAL HOLIDAY: Mountains – on foot or on skis – with great friends, great food and beer!

ISSUE 72 ›› AUGUST 2015 ›› connect 29 FOCUSONSMARTMETERS

SMART WORKING EAR mployees in Smart Metering challenges, and introduced him EDF Energy customers across London, national campaign featuring animated were left in no doubt about to teams responsible for different the South West and the majority of characters Gaz and Leccy is ramped Ethe signifi cance of their work elements of the programme which the South East. Suppliers Amey and up this year. when Chief Executive Vincent de will deliver smart meters to all G4S have been appointed to support In his meetings with employees, Rivaz paid them a visit. residential and small/medium business them by installing smart meters for Vincent stressed that customers – and Thanking teams for their customers by the end of 2020. EDF Energy customers across the rest costs – must be at the heart of every commitment and enthusiasm, he said: Vincent was interested to see of Great Britain. decision taken. “It’s important to “This is a very important project for the meters selected for the pilot With its commitment to Zero keep in mind that it’s the customers’ our company, our customers and our installations – now underway – which Harm, EDF Energy intends to money. They are going to pay for country as a whole.” will help the company learn valuable encourage the industry to bring all smart meters and we need to show Vincent – accompanied by lessons before the mass roll-out. working practices up to the highest them they will have value for their Chief Finance Offi cer Rob Guyler safety standards. money,” he said. – spent time at Wealden House, EASE OF USE Vincent and Rob were updated on During a packed “In East Grinstead, where he chatted He was shown the hand-held units the Data Communications Company Conversation” session, he urged to employees, responded frankly to being issued to around 400 meter (DCC) – a national hub which will be all employees to be advocates of questions and received updates on installers in the Energy Field Services integrated with EDF Energy’s own smart meters. “It is not an option to the programme. (EFS) fi eld force and was told the systems and business processes stay with the technology of the last Wealden House is the current base devices – chosen for their robustness from 2016. century and this is a journey we are for around 200 employees in Smart and ease of use – are among many Another critical aspect is customer enthusiastic to embark on,” he said. Metering – part of Customers – as new working practices for EFS engagement. Vincent learned that “It is not only a technology or IT well as housing CIO staff and business operatives. consumer awareness of smart project. It’s a comprehensive project continuity offi ces. Acknowledging the worries which metering currently stands at 18%, and a fantastic opportunity for us to Director of Smart Metering Steve often go hand-in-hand with changes, and that two-thirds of the people bring together all the talents of the Moore and two of his senior team, Vincent said it nonetheless presented who know what a smart meter is company. I am passionate about it Niels Roberts and Jim Butler, told fantastic opportunities for the team. would like one. The hope is that and will give the teams all the support Vincent about recent successes and EFS will install smart meters for these fi gures will increase when a they need.”

“It is not only a technology or IT project. It’s a comprehensive project and a fantastic opportunity for us to bring together all the talents of the company. I am passionate about it and will give the teams all the support they need.”

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1. Vincent de Rivaz, right, is shown the smart meters being fi tted in customers’ homes by Keith Landon 2. Vincent de Rivaz, right, tries out the hand-held device to be issued to EFS operatives, with Perry Duhig 2

30 connect ›› MAY 2015 ›› ISSUE 71 NS EXECUTIVE PRAISE EMPLOYEES URGED TO BECOME 1. It’s easy when you know how: Shwezin Win, SMART METERING CHAMPIONS right, uses a hairdryer to A far-reaching engagement programme “And we hope our employees will feel show Lucy 1 is about to be launched with the aim of inspired by smart metering and be advocates for Brown, of the Employee encouraging all employees to become the programme. Communications advocates of smart meters. “This is a great opportunity to provide a & Engagement Over the next five years, everyone who works better service to our customers and help them team, how an energy display in the energy industry will be expected to know save money and reduce energy waste. It will give unit works about smart metering. us a platform to be more open and transparent 2. Gaz and Leccy In addition to having a basic awareness and, as such, help us regain our customers’ trust. getting out of and understanding of the programme, it is control in the latest campaign hoped that employees will embrace smart INSPIRE OTHERS 3. Shwezin meters themselves and feel confident to talk to “In short, this is a once-in-a-lifetime event and updates Vincent customers, friends and family about the benefits an exciting time to be in the energy industry. We de Rivaz on the they can bring. hope our employees will feel inspired – and will engagement campaign during With this is mind, the Smart Metering then inspire others.” his recent visit to Programme has put together a companywide The employee engagement programme will Wealden House employee engagement plan. run alongside the national awareness campaign Over the coming months and during 2016, run by Smart Energy GB and financed by 2 activities will be laid on in different parts of the suppliers including EDF Energy. business to explain the need for change, the Led by two characters Gaz and Leccy, challenges and the benefits. Questions will be personifying gas and electricity, it aims to answered, myths will be busted and success build consumer confidence, awareness stories shared. and understanding. RIGHT FIRST TIME The company’s approach – to deliver smart meters to customers on a “right first time” 3 basis, minimising risks and costs whilst ensuring delivery of benefits – will be explained. Employees will get the chance to handle smart meters and the energy display units which show, in real time, how much energy is being used and what it costs, thereby giving customers more transparency of usage and control. Many employees will also get the opportunity to obtain a smart meter from EDF Energy before they are widely available so they can experience it for themselves, offer any feedback, and talk about it to friends and family. Those who aren’t home owners will be able to nominate a relative or friend to get a smart meter. “In short, this is a once-in-a-lifetime event and an exciting Shwezin Win, Head of Consumer & Employee Engagement, Smart Metering, said: time to be in the energy industry. We hope our employees “We want our employees to help us with our will feel inspired – and will then inspire others.” continuous learning, as we go through the pilot phases before mass roll-out.

ISSUE 72 ›› AUGUST 2015 ›› connect 31 YOURHEALTH

MANAGING THE IMPACT OF DEMENTIA Many of us will have experience of dementia in our lifetime. Help is at hand as Occupational Health reports

t is currently estimated that Dementia is caused when the By seeing a GP at an early stage, can have on the whole family. There there are around 850,000 brain is damaged by disease such if the symptoms are related to is external support for both people Ipeople in the UK with as Alzheimer’s or following a series dementia this allows early diagnosis, with dementia and also their families. dementia, of whom around of strokes. Common symptoms of the right treatment if appropriate and These include the Alzheimer’s Society, 40,000 are classed as younger dementia include loss of memory, information on support available to Dementia UK, Carers Trust as well as people. mental agility, cognitive function, the individual and their family. your local GP and social services. Dementia is a common condition. understanding, judgment and Within EDF Energy, advice for an The risk of developing dementia decision making. Dementia can also SUPPORT employee whose family has been increases as you get older (indeed, impact speech. There is no cure for most types affected by dementia can be accessed one in six people aged 80 and over It is important for anyone who of dementia but, with the correct from the Employee Assistance has dementia) and it normally affects has concerns about memory loss medication, the progress of the Programme (EAP) which is able to people over 65. One in three people to see their GP as soon as possible. disease can be slowed thereby refer people to external help such as over 65 develop the condition, Although memory loss can be a sign enabling mental function to be information on fi nance and carers’ two-thirds of whom are women. of dementia, it can also be a result of maintained for as long as possible. support, and counselling if required. There is a rise in people being other conditions which include stress Worryingly, only 44% of those Occupational Health services diagnosed with dementia, which is and dehydration. people with dementia in England, are also available if an employee is linked to the fact that we are living Memory changes can also be due Wales and Northern Ireland have struggling at work due to the impact longer. It is estimated that, by 2025, to the normal ageing process and in received a diagnosis. that dementia is having on their the number of people with dementia most cases are not severe enough Many of us will have family or family. And fi nally, don’t forget the in the UK will have increased to to interfere with a person’s level of know friends where someone has support that the EDF Energy Disability around 1 million. function. dementia and the impact that this and Carers’ Network can provide.

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1. The “hydration heroes” handed out bottles of water and raised money for Marie Curie 2. A hula hoop competition was a fun way to exercise BIG WEEK OFFERS HEALTH TIPS or the third year running, initiatives and network with team-building activity. was a surprise hit – with some Dungeness B organised a colleagues. On the health and well-being employees discovering they had F “Big Week!” – a programme A “taste test” gave people the stand, healthy eating, hydration a real talent for keeping a hoop of events related to health, chance to test their senses and and exercise were promoted. spinning. Brad Overthrow, a well-being and safety as well as perceptions by guessing – not Members of staff dressed as Supply Chain business apprentice, diversity and inclusion. always correctly – what was in “hydration heroes” and handed was in the top spot in the league Once again it proved a great three cups. out bottles of water on plant to table throughout the week until success and an opportunity for A “music to your ears” stand encourage people to drink plenty he was beaten by Cassie White, of employees to try out activities, invited people to learn a tune on of water in the summer heat. Workplace Solutions, who won a pick up tips, discover new the ukulele which proved a good And a hula hoop workout month’s free gym membership!

32 connect ›› AUGUST 2015 ›› ISSUE 72 HOTSEAT

colleagues in the business and I make sure we have a schedule that’s relevant and helps us to achieve our Zero Harm ambition. In 2012, we launched it across EDF Group and so now it touches tens of thousands of people. I’m very proud to be involved.

nd toughest hurdle you’ve had Ato face? The toughest thing is to ensure that all our partners and contractors are as safety-conscious as we want them to be. We engage with large “It’s inspiring to know that you are numbers of companies and we have to know that their attitudes and helping people do their job safely” behaviours are the same as ours. There are always new people or new companies coming in so you can never be complacent. When You might not know Mark Shelvey’s name but and always setting the agenda for you think you’ve got it sorted, that’s health and safety in a world where when something can trip you up. you will almost certainly have come across his nothing stays still. work! As an H&S Professional, based at Gadeon ow do you relax? House, Exeter, Mark is responsible for writing ell us about your mentor or a HPlaying music, watching cricket Tperson you admire? and being with my children (twin the daily safety messages for everyone in the The Director of Music when I was daughters, fi ve, and a son, seven). non-nuclear part of the business. He is proud of at secondary school got me into To my excitement, my children have music in a big way. He was really just taken an interest in cricket so if his involvement, as he tells Connect inspirational – introducing me to I can get them playing, that will be big orchestral works and jazz – wonderful! um up your job as you would to hat was your earliest and making me realise that music Ssomeone you’ve just met Wambition? offered a wonderful opportunity o you consider your carbon I try to bring health and safety to It was related to music – which is my to get more out of the world. It Dfootprint? life so that people want to change passion outside work. I’ve played has helped me in all kinds of ways. Health, safety and environment their attitudes and behaviours. the piano since the age of seven If I am running a training course, are all linked together and one Whether I’m writing guidance, and I continue to play now. In the it doesn’t feel too far away from of our aims is to promote our planning the daily safety messages evenings, I conduct an operatic leading a rehearsal. It’s a question environmental responsibilities to or running a training course, I society in Taunton and was musical of communication. the same level as our health and want people to “get it” and refl ect director for a recent production of safety responsibilities. The current on what they do. Hopefully, I’ll “Sister Act”. It’s wonderful to feel hat is your proudest Daily Safety Messages (in June) are help them to have that lightbulb you can make a great sound and Wachievement? linked to environmental safety, with moment when they think: “Actually, help people enjoy themselves. Introducing the daily safety message advice on such issues as eco-safe I could do this in a safer way”. at the start of all meetings in EDF driving. They support our company hat ambitions do you Energy in 2009. We took the idea ambition to power society without hat drives you on? Wstill have? from the nuclear business and costing the earth. WWhen I see the difference in In health and safety, it’s limitless. adapted it to the wider workforce. the way some people used to work Take the way we work with our No-one knew if it would work in n what place are you happiest? and the way they work now, I know partners. You are always dealing a non-nuclear environment but, IA lovely Channel Island near the job’s worthwhile. It’s inspiring to with new companies and different over time, it has become such an Guernsey called Herm where we know that you are helping people ways of working so it never stops. important way of putting our safety spend family holidays. It’s quiet, do their job safely and that your My ambition is to make sure that culture into practice every day. I beautiful and there is no TV – a intervention has helped. we are always ahead of the game write the messages with input from great antidote to modern life.

ISSUE 72 ›› AUGUST 20155 ›› connect 33 UNSUNGHEROES

DRIVING DIGITAL DEVELOPMENTS

In the latest in Unsung Heroes – small teams that perform big tasks – Julie Isherwood meets the Digital Team in B2C Marketing, who are making customers’ lives easier in all kinds of ways

y interview with Roberto The unique web address – or of EDF Energy’s most successful hands,” says Roberto. “By creating Hortal Munoz starts well. personal URL – is a good example. innovations to date. easy-to-use channels on the web, MUnwittingly, I make a It contains information about a The company was the fi rst in the through apps and with Live Chat, comment which is exactly what customer in an encrypted form, world, and is still the only one in the we are now seeing that 62% of he wants to hear. removing the need for a customer to UK, to offer an app giving customers customer contact is through digital Making conversation, I tell him input their account number or other the ability to take a photo of their meter channels.” that my most recent experience as an personal details. and send it in as a reading. So is there is a corresponding EDF Energy customer was the best A second version has just drop in the number of customers to date. When my tariff ended, and I APP INNOVATIONS launched with increased functionality: phoning the call centres? “I wish it switched to Blue + Price Promise June Another example is the use of prepayment customers will be able to were that simple!” Roberto replies. 2016, it was completely hassle-free. “responsive design” on eCommerce, fi nd their nearest Paypoint to put credit “Not all digital traffi c replaces phone I typed in the unique web address ensuring that website pages look on their meter, or order a replacement traffi c – customers are still phoning which had been given to me and, their best whether viewed on a PC or prepayment card and key. in, but about complex subjects.” in just three clicks as promised, the a mobile. “We are taking advantage of the As well as bringing new transfer was complete. “Every time we do an technology customers have in their propositions to market, and Roberto beams. “For us, the key improvement like this, we double the enhancing existing ones, Roberto’s driver is to improve the customer number of customers who use the “Our consumers are up Hove-based team is charged with experience. Because we’re the Feel service, saving us money and giving a blue-sky thinking. Better Energy company, it has to better customer experience,” for it and the appetite is They start from the principle that work well, be intuitive and, wherever says Roberto. there. The message is: we digital is a game-changer and that possible, a joy to use.” “Customers want to manage have to be nimble and every industry will be transformed in As Head of Digital, B2C their energy account in the slickest some way by digital developments. Marketing, Roberto devotes a good possible way – and they want to do it brave. If we don’t change Take the changes in every high deal of his time to introducing small, on the move.” our culture, we won’t be street because of the new ways that incremental changes which make life An app launched at the beginning consumers purchase books, music easier for customers. of the year for meter reads is one able to compete.” and fi lms.

34 connect ›› AUGUST 2015 ›› ISSUE 72 phones than people!” He goes on: “Are they not ready, or have we not yet created something they want to use? If that’s the case, we want to try harder!” In fact, for people who are disabled or housebound, digital products can offer additional value. “We would never take an extreme view and exclude people. We use the Trust Test and Feel Better Test to make sure digital is always inclusive.” Will customers still be able to contact us by phone? “If phones still exist in 2020, we’ll offer them!” he Being digital: the team, from left, Chris Ketley, Issy Parkinson, Maz replies. “The customer is the one who Curtis, Angie Batchelor, Anne Mead, tells us what to do next. I’m not going Marta Moses, Roberto Hortal Munoz, to push the customer to go digital by Laxmi Kassamaly, Andy Came, Kim making it expensive or diffi cult to use McEnery, Ben Morton, James Garside, Kaylie Mitten the phone. We want to make sure the service is as good as it can be on every different channel.”

“Every time we do an BEING DIGITAL The team’s holy grail is to fi nd the improvement like this, “killer app” that prompts people to we double the number start using digital. He cites the example of his mother of customers who use who began to use Skype to keep the service, saving us in touch with her family and now money and giving a better orders regularly from Amazon and is a “digital native”. A regular weekly meeting: team members talk each customer experience.” For some people, the starting other through current projects displayed on the digital wall point is a tablet, a game, a device for reading books. “People need to fi nd value. There’s no point in digital for Look at Uber – transforming that customers can act on.” “Our consumers are up for it and digital’s sake.” the taxi business through the use He adds: “Smart metering the appetite is there. The message is: He adds, glancing at his Apple of individuals’ private cars – and gives us the right to play in the we have to be nimble and brave. If we watch: “I’m aware there are not many Airbnb, now the biggest provider of home environment where we’ll be don’t change our culture, we won’t be people like me with a roomful of accommodation services in the world competing with the likes of Sky, able to compete.” gadgets. I have to have it all!” and yet it owns no hotels. Amazon and Google. “ In the last four years, great strides What are his frustrations? He starts The energy industry is likely to In parts of the US, the picture have been made. Ageing technology to list them: “Managing investments face similar upheavals as it adapts to is already changing rapidly. Many has been replaced and gaps fi lled. in projects, getting people aligned changes that it knows about – individual customers have come off The team introduced social media and behind a goal, fi nding people with the and becomes more agile to manage the grid and are getting their energy relaunched customer emails and online right skills, legacy technologies and the unknown. from solar panels. Batteries which sales channels. processes.” The list goes on… “We don’t know what will can store energy are already in use Now they are committed to But his optimism soon returns. happen,” admits Roberto, “but it could and could soon be marketed at the continuous improvement. Team “We are at the beginning of our be quite disruptive.” domestic customer. members observe customers on line, digital transformation. We’ve A decade from now, the energy refi ning processes and removing points transformed our channels but not yet market could be a very different place. GREAT STRIDES where customers struggle. A more transformed ourselves. We’re doing “We need to make sure we are ready All this changes the energy companies’ digital-centric Blue product is about to digital, but not yet being digital. to jump, by being agile, being digital in relationship with end-users – the be launched. That’s the goal for 2020.” everything we do, being lean and ready customers. “By investing in the digital Is he worried some customers will And what is he proudest of? The to make decisions.” interface, we can win this battle and get left behind, I wonder: pensioners conversation goes full circle. “I’m proud One big change is that all customers remain relevant and profi table,” who are resistant to change or people of our fi ve-star app ratings, proud of will have smart meters. Roberto sees says Roberto. with a disability? having been able to help establish the smart metering programme as Are we ahead of the game? “In Roberto is not convinced. “Does EDF Energy as the Feel Better Energy an enabler. “It gives us data and our digital we are where we should be there exist a group of people not company and proud when customers challenge is to turn that data into but other parts of the business are ready? I’d like to challenge that tell us they had an experience on a something meaningful and of real value more risk-averse. assumption. In the UK there are more digital channel that was good.”

ISSUE 72 ›› AUGUST 2015 ›› connect 35 FOCUSONSIZEWELL SOLID FOUNDATION A facility taking shape at Sizewell B is being constructed with painstaking care and precision. After all, it is being built to last at least 100 years, as Connect reports

n important milestone has been into various options including the building of available for the nation’s spent nuclear fuel. The reached in a project which will a dry fuel store, additional pond storage or dry fuel store is likely to remain in service until A manage all the spent fuel arising from transporting the spent fuel offsite. 2100 assuming that the life of the power station Sizewell B nuclear plant during its lifetime. A dry fuel storage system with specially- is extended and generation ends in 2055. The concrete slab for a dry fuel store building – reinforced concrete and steel canisters which the size of a football pitch – has been built on the are fi lled with spent fuel was selected as the PROGRESS TO DATE INCLUDES: power station site. favoured technological solution. The canisters are  Construction of a car park and new 11kV Construction has now reached a stage extremely robust – built to withstand air crashes system to release the site for the dry fuel where teams can demonstrate that the system and earthquakes – and will be stored on site in the store building operates effectively, without actually handling new dry fuel store building.  Completion of the building’s main structural any nuclear fuel. Work began to turn it into a reality, driven by a slab, which will bear the weight of the This phase, known as inactive team of around 150 people – mainly at Barnwood canisters; the slab contains 12,500 tonnes of commissioning, is a key step in getting approval and at Sizewell – supported by specialist supplier structural concrete and 3,000 tonnes of steel for the safety case required before spent fuel is Holtec, which provides the storage canisters. reinforcement transferred to the store next year. Based in the States, Holtec has provided dry  Upgrade of the existing fuel handling crane It has been known for some years that the storage systems to around 60 nuclear plants control system and delivery to site of most of fuel storage pond at Sizewell B is expected to worldwide but the Sizewell project is a fi rst for the major equipment items including the fi rst reach capacity in 2017. the UK. In addition, the type of canisters used storage canisters. elsewhere have been re-engineered in order to From 2016, the fi rst canisters will be used EXTREMELY ROBUST satisfy UK regulatory licensing requirements and to transfer fuel from the storage pond to the If alternative arrangements were not in place, the needs of Sizewell B. dry fuel store, freeing up space in the pond for new fuel could not be received and loaded into One key requirement is that the canisters additional spent fuel elements. the reactor, which in turn would result in the – 6m high and 4m wide – are built to last 100 The dry fuel store will have the capacity to shutdown of the plant. years to enable safe, onsite storage until such hold the 143 canisters needed over the lifetime In 2008, a project team was set up to look time as a deep geological disposal facility is of Sizewell B.

Team members working on the important project to store Sizewell B’s spent fuel

36 NS FOR THE FUTURE

KEY FACTS AND FIGURES:  Over 400,000 safe man hours worked on a major construction project since January 2013  Each storage canister will weigh 230 tonnes when fi lled with fuel  A hauling transporter used to move canisters to the dry fuel store building is 20m in length, with 60 wheels on 30 independently-controlled axles  A lifting transporter used to move fi lled canisters within the dry fuel store building weighs 125 tonnes unloaded and, with lifting arms fully extended, reaches a height of 14.69m with a 400-tonne lifting capacity  Groundworks carried out prior to slab construction required excavation of 12,000 tonnes of material – 7,500 tonnes of which was crushed and reused at site  43 tonnes of scaffold was erected in the fuel building to carry out the crane upgrade

The dry fuel store takes shape

ISSUE 72 ›› AUGUST 2015 ›› connect 37 FOCUSONDIVERSITY Networking events: inspiring, Employee networks have had a busy few months, with an action- An anti-bullying campaign which packed programme of events giving members a chance to develop, learn encourages people to stand up and – of course – network. Connect reports to unkind language is being championed by EDF Energy. Events in support of Stonewall’s NoBystanders campaign were organised An inspiring talk was laid on for members of the by members of the LGBT (Lesbian, Gay, BAME Network – as well as a private view of an Bisexual and Transgender) Supporters’ exhibition at the Black Cultural Archives in Brixton. Network and Company Makers. The event, “An Evening with Sandra Kerr OBE”, Discussion groups and other was the latest in a progamme of activities organised for activities are taking place to help Network supporters. spread the word about anti- Network chair Donna Fraser interviewed Sandra about bullying. The campaign is designed her career and role as National Campaign Director for to make people think about their Business in the Community’s race equality campaign. use of language at work and in The theme was STEM subjects and how they can lead the community, and challenge young people into varied careers in the energy industry homophobic and other inappropriate and elsewhere. language when they hear it. Attendees described the evening as a lovely mix of fun Employees at several sites have and business, and Sandra said later: “It was fun to walk signed “Hear It. Stop It” pledges saying: down memory lane. It reminded me of how far I had “I will never be a bystander to bullying come and spotlights a learning point for us all – that it is and teasing language.” important to pause and refl ect then take the learning At Cardinal Place, Jane Francis, from our challenges and celebrate our successes.” Deputy Chair of the LGBT Supporters’ Network, and Stonewall’s Matteo Donna Fraser, right, quizzes special guest Sandra Kerr Lissana told employees why the campaign mattered. “It was fun to walk down memory lane. It reminded me of Jane said expressions such as “it’s so gay” were used 10,000 times a day on how far I had come and spotlights a learning point for us all.” Twitter alone. “People just fi lter it out

Close partnerships are being built with secondary schools near company sites in a new programme called Adopt-a-School. It will raise awareness of careers in the energy industry for young people and offer support to students wanting to go on to further education. Once partnerships are established, employee volunteers will go into the schools as positive role models. They will highlight the company’s Early Careers programme, identify what the school needs and demonstrate the application of STEM (Science, Technology, Engineering and Maths) subjects in the real world. “I am part of the programme At the launch in Barnwood, Jim Trowbridge, Structural because I want to inspire the Analyst, said: “I am part of the programme because I want to inspire the next generation. When something really excites next generation.” young people, their enthusiasm is contagious!” The Adopt-a-School programme is the brainchild of the BAME (Black, Asian and Minority Ethnic) Network, but being all-inclusive, is targeted at all sectors of society.

Welcome to Barnwood: Adopt-a-School is launched

38 connect ›› AUGUST 2015 ›› ISSUE 72 challenging and crucial

Cultural celebrations took place at between the religious and practical but it’s often used to mean something fi ve sites to encourage employees implications of Ramadan, delivered in More employees were given that’s bad or rubbish,” she said. to fi nd out more about Ramadan. an engaging manner.” the chance to fl y the fl ag for She urged everyone to “hear it and The lunchtime sessions were EDF Energy at Pride events stop it”, adding that the company’s organised by the BAME Network as Raising awareness of Ramadan at this summer – and the fl ag in Zero Harm activities “give us the means part of a calendar of events to raise Cardinal Place: from left, Rizwan question carries a simple but Ahmed and Fiona Jackson to tackle unkind language in a calm and awareness of the richness of cultural powerful message, “Be Yourself” confi dent way.” diversity among employees. Previous For the fi rst time, the company events focused on the ancient Hindu supported four regional Pride Hear it, stop it: employees at Cardinal Place join the discussion with Jane Francis “festival of light” Diwali and Chinese parades – in Exeter, Bristol, and Matteo Lissana New Year. Newcastle and Brighton. The purpose was to inform The aim was to spread the employees what happens during company’s reach, show its support Ramadan, the ninth month of the for diversity and inclusion within Islamic calendar when Muslims fast local communities and give more from sunrise to sunset. employees the chance to get Speakers shared information on involved. health, well-being and the challenges Exeter kicked off the UK Pride of fasting. season in May and supporters At Cardinal Place, BAME Network of the LGBT Network were there member Rizwan Ahmed introduced to join the 2,000-strong parade special guests, Umer Suleman, through the city centre. Global Risk Manager, HSBC, and And at Bristol and Newcastle Julie Siddiqi. Julie runs a national last month (July), the EDF Energy initiative called The Big Iftar, which “It seemed to strike just contingent who joined the parade, promotes neighbourliness during the right balance between soon discovered the popularity of Ramadan by urging people of different the religious and practical stickers, fl ags – and Zingy! backgrounds to come together. Mark Askew, Head of Portfolio implications of Ramadan, See page 2 for a photo of Delivery, Customers, said the events delivered in an engaging Bristol Pride and, above, were useful and well-organised. “It employees at Exeter seemed to strike just the right balance manner.”

An inspirational talk which offered tips on you.” In a lively presentation, Sue described how to be more “tech-savvy” went down her situation at the age of 26 – divorced, with a storm. three young children and little money – before It was delivered by award-winning computer she transformed her life through education and scientist and radical thinker Dr Sue Black and determination. was the fi rst of several events that the Women’s Today, she is a passionate social entrepreneur Network is co-hosting with the company’s who has a reputation for bringing people external business partners. together to solve complex issues. She is also a It took place at the London offi ces of Herbert regular columnist in several daily newspapers Smith Freehills, lawyers who support EDF and holds a senior post in the Department of Energy, and was open to employees from both Computer Science at University College London. companies. Nilufar Anwar, Women’s Network Steering Welcoming everyone, Barbara Jones, Head of Committee member and Solicitor Advocate HR for Nuclear New Build, said: “Events like this for EDF Energy, said: “We are committed to show why the Women’s Network is so important. encouraging our members to excel by providing It’s about connecting with like-minded people role models to guide them and inspire them on and inspiring people to unlock their potential and their journeys.” “Events like this show why be the best they can be.” the Women’s Network is so She introduced guest speaker Sue Black, Inspirational speaker Sue Black, left, with Women’s whose message was “If I can do it, so can Network chair Karen Govier important.” FOCUSONPEOPLE

1 1: Ô Fasoul 2: A volunteer team from Electricians Without Borders installs solar panels following the earthquakes in Nepal in April and May 3: Ô Fasoul takes part in the Electricians Without Borders “ENERGY IS AT training THE HEART OF ANY ECONOMIC 2 DEVELOPMENT” Ô Fasoul has an ambition: to play her part in alleviating poverty by providing access to electricity. She tells Connect what she is doing to achieve it

nergy is the golden thread that – helps in her role as a Unison international western countries, with only 15% of volunteers connects economic growth, offi cer with a seat on EDF Group’s Committee on actually travelling overseas. E environmental health, social fairness Corporate Social Responsibility. As one of very few UK-based volunteers, Ô and opportunity. It also came in useful when she spent two took annual leave to join the training programme Those are the words of Ban Ki-Moon, UN years with EDF Group in Paris where she worked and fi nanced it herself. She has previously taken six General-Secretary, and it’s a view shared by EDF in a social dialogue unit organising the European months’ unpaid leave to volunteer in an orphanage Energy’s Ô Fasoul. Works Council and the committee on Corporate and recently spent her holiday at the World Energy Ô, who works for the Smart Metering Social Responsibility. Congress in South Korea. Programme, Customers Supply Chain, in East It was there she came across Electricians She hopes that, if more UK employees show Grinstead, believes that a worldwide effort is Without Borders. She heard how volunteers an interest, EDF Energy will support them and that required to achieve sustainable energy for all. And establish projects to generate electricity in additional training will be held in English. She is not only does she believe this with a passion, she remote areas, offer expertise in developing happy to be contacted by any colleagues who want is doing something about it! countries and respond to natural disasters and to know more. Ô has joined the French organisation humanitarian crises by providing electrical power. “Some people come to work, do their work and Electriciens Sans Frontieres, known in the UK as go home but – to me – it’s much more than that,” Electricians Without Borders (EWB). GAINING SKILLS she explains. “This is my long-term interest. Founded nearly 30 years ago and supported Ô decided to join up and has now completed I want to do all I can to alleviate poverty through the by EDF, more than three-quarters of its volunteers the fi rst two parts of the three-part training provision of energy.” are employees or retired employees of EDF. programme. The introductory course – for But Ô is one of the fi rst EDF Energy employees volunteers who are not electricians – provided a “This is my long-term interest. to volunteer and she is more than happy to blaze basic grounding in electrical engineering. I want to do all I can to a trail and encourage colleagues to get involved. The second session was a two-day alleviate poverty through the “More than one billion people in the world introduction to photovoltaiques and the third, don’t have access to electricity, and energy is at this summer, focuses on electrical safety. provision of energy.” the heart of any economic development. If we After that, Ô will be a trained volunteer who want to fi ght poverty, providing access to energy could be asked to join a mission to work on the is a fundamental piece,” she says. non-technical aspects of an energy project or Ô has worked for EDF Energy and its shadow an experienced volunteer. predecessor company Seeboard since 1999. It is One recent EWB mission came after the perhaps her unusual background – she was born devastating earthquakes in Nepal where a team in South Korea and then adopted and brought installed solar panels in isolated regions to help up in Belgium – that triggered her lifelong communities get back on their feet. interest in the importance of access to energy in Ô explains that a range of skills such as developing nations. expertise in communications, fi nance and training Certainly her facility with languages – she are needed following a disaster and that the speaks French, English, Dutch and some Korean majority of the work takes place from bases in the 3

40 connect ›› AUGUST 2015 ›› ISSUE 72 FOCUSONLEARNING

An eye on the future of science The company’s support for science is inspiring schoolchildren – and winning awards. Connect reports

eventy volunteers from across of Communications at EDF Energy the company helped make the Generation. “Being here is an amazing S Cheltenham Science Festival experience, the buzz and excitement “the most successful one so far” around the place is tremendous. according to festival organisers. “I was really pleased that this year EDF Energy is the Associate Title we were able to welcome volunteers Partner to the event – the largest single- from all parts of EDF Energy to work site science festival in the UK – which on our stands, and to see what we are attracts some of the biggest names in doing to bring science and technology science from around the world. to life for young people.” The festival revolves around the This year the education programme Discovery Zone, a set of interactive allowed more than13,000 pupils from TV presenter Dallas Campbell leads displays provided by the principle 66 schools to attend a free educational children on a hunt for bumblebees partners. Alongside that is the event. education programme – a series of Ashley Kent, from the festival set-piece science shows and events for organisation team, said: “Partnering schoolchildren – ticketed events, talks with EDF Energy has allowed us to really CREATING A BUZZ and free-to-enter sessions. work together to create programmes Taking pride of place in the and events, and to support the Discovery Zone was EDF Energy’s education programme. WITH EXPERIMENT mobile visitor centre, and outside in the “It shows young people that science A pioneering partnership The Brand team is delighted Festival Gardens was the EDF Energy isn’t all about learning facts and fi gures between EDF Energy and the with the success of the partnership Zone, a marquee full of interactive and – it’s fun, interesting and relevant to British Science Association has and said it sets a solid foundation hands-on exhibits. their everyday lives.” won a major award. for its support for a programme to “The Cheltenham Science Festival is The aim of the initiative – a encourage more girls into science the jewel in the crown of our education Young visitors to EDF Energy’s stand fi nd nationwide experiment called the and engineering, which is due to programme,” said Bob Fenton, Head that science is fascinating – and fun Big Bumblebee Discovery – was to launch later this year. show children that science can be “This shows that as a company, “Partnering with EDF Energy has interesting as well as fun. we are being regarded as credible allowed us to really work together Naming it winner of the Charity and committed experts in this Partnership Award in May, the judges space,” said Brand’s Myriam to create programmes and events, said: “The initiative helped to inspire Stimpson. and to support the education the next generation of budding The category won by EDF Energy programme.” scientists, engaging a truly impressive in the Third Sector Business Charity number of schoolchildren.” Awards recognised “outstanding In the experiment, run last partnerships between a company summer, children were asked to and a charity that have lasted up to count and classify bees in different a year and a half.” Other fi nalists environments across the country. were Credit Suisse with Parkinsons It was part of EDF Energy’s UK, Igloo Books with Children “citizen science” initiative to inspire with Cancer, Text Santa 2014, ITV’s children and “break down the Christmas charity appeal, with six barriers that science is only for men UK-based charities. in white lab coats”. The research came up with some Initiative to inspire unexpected fi ndings including the children and “break fact that more bumblebees were observed in towns and cities than in down the barriers that suburban and rural locations. The science is only for men in results will be published in a science journal this year. white lab coats”

ISSUE 72 ›› AUGUST 2015 ›› connect 41 OUTANDABOUT

Doxford’s ‘feel good’ factor

A team of volunteers from the able-bodied and disabled visitors Doxford offi ce stepped in for to come together to enjoy “feel a second time to help a local good” sessions promoting social charity. interaction and independence. After completing a Shirley said: “It is such a great refurbishment project on the local charity for us to support offi ces of the Clarke Lister Feel through our Helping Hands scheme. Good Centre, employees offered “I have tried to support the additional support to spruce up Clarke Lister Foundation as much the outdoor space. as possible since my husband Proud players and their coach Team leader Shirley Hann got passed away fi ve years ago of a together a group of volunteers brain haemorrhage. I know fi rst- after hearing of the charity’s hand how devastating it can be struggle to ensure its grounds for sufferers and their families, so I were safe for visitors. suggested we give them the extra TEAM WINS SUPPORT The centre is a new registered help they needed at the centre. Members of a boys’ football team Community Investment Fund at the charity which provides a “I can’t wait to see the service in East Ayrshire are fl ying the fl ag East Kilbride offi ce, where team coach welcoming environment for users enjoy their new environment.” for EDF Energy every time they John McDowell works as an Electrical step out in their smart branded kit. Design Engineer within the Central Helping hands: Doxford volunteers get stuck in The players and coaches of Technical Organisation. Stewarton Annick FC (SAFC) were John, pictured on the right, said: delighted to be issued with new EDF “The SAFC boys, who play in the Energy-sponsored training tops – and under-nines group across Ayrshire, even more delighted to have the will use the new training tops for all chance to meet Zingy! future club activities and will be proud It came about when the club to promote the community support applied for support from the provided by EDF Energy.”

“I have tried to support the Clarke Lister BUN AND GAMES Foundation as much as possible since my Employees sat down for tea, them – and giving generously! husbands passed away fi ve years ago of a brain coffee and cakes at sites all At Doxford, where employees haemorrhage.” around the country in June as organised a tea party and they hosted Blooming Great fundraising events, almost £4,000 Tea Parties in support of charity was collected – the most raised in EDF Energyleisure partner, Marie Curie. one day at the offi ce. Many people baked wonderful The company is now two years Our round-up of the latest news, special offers, cakes, biscuits, pies and other tasty into its three-year partnership and, treats, and colleagues showed their at the end of June, the total amount sports and social activities support by coming along to sample stood at just over £490,000. By Tina Private Welcome to the companywide Sports, Leisure and Tea for two: Hannah Dobson and Heather Ayre at Doxford Recreation Service for all employees of EDF Energy. Our celebrate the charity partnership programme of discounts, short breaks, theatre offers and sporting competitions can be viewed on the Leisure website, accessed through the Well-being tab on Pulse.

Contact: Tina Private, Executive Offi cer

EDF Energy Leisure, EDF Energy, 255 Broadway, Bexleyheath DA6 8ET Offi ce: 0208 298 8619 • Internal 728 8619 Mobile: 07875 119221 • Internal 733 9221 Email: [email protected]

42 connect ›› AUGUST 2015 ›› ISSUE 72 ENERGY EFFICIENCY EDUCATION Win a Employees at Doxford have teamed up with some impressive ideas for campaigns.” with a local secondary school to educate The pupils wanted to raise awareness of Kindle pupils about energy effi ciency. energy effi ciency among peers and family The Big Energy Project, developed members so they recorded a song to help by EDF Energy and children’s charity The spread the word. Their efforts now go up Paperwhite Transformation Trust, saw teams of key stage against others from around the country in The This edition we have a great prize to give away: 3 students from Venerable Bede Academy Big Energy Project Challenge, where experts a sixth generation Kindle Paperwhite. create their own energy effi ciency campaigns. from EDF Energy and the Transformation Unlike some smartphone screens, it reads like A team of energy experts from the Trust will choose a winner for a two-day paper, with no annoying glare even in bright sunlight. customer service centre visited the school and science-themed trip to London. You can adjust the screen brightness and it won’t helped run an interactive workshop. The Big Energy Project aims to encourage a tire your eyes. What’s more, you can hold it in one Kelly Burdis-McGough, Customer Service change in behaviour towards energy-saving as hand for long reading sessions and a single charge can Advisor, said: “It was great taking part in the well as to help students develop key skills such last up to eight weeks. Big Energy Project, spreading the word about as teamwork, problem-solving, enterprise and All you have to do to be in with a chance of energy effi ciency and educating the next leadership skills. winning one is answer this question and enter the generation on important environmental issues. Venerable Bede students with EDF Energy’s Kelly competition: The children really got into it and came up Burdis–McGough and teacher Katryna Wrathmall What is the name of EDF Energy’s new national training centre, which is the hub of the Campus network?

Send your answer, together with your contact details, to Connect August Competition, EDF Energy, 40 Grosvenor Place, London SW1X 7EN, or email your answer and details to: ConnectCompetitions@ EDFEnergy.com to reach us by Friday, 11 September. The fi rst correct entry drawn on that date will win a Kindle Paperwhite

MAY COMPETITION Winners of the May Competition, who correctly told us that the climate change summit to take place in Paris is known as COP21, were Ian Osborne, who works for Customers at Hove, and Lindsay Blanch, a Personal Assistant, based at Pacifi c House, Crawley. They each receive an Anker portable charger.

 Corporate Games fantastic time and were proud to wear  Pantomime Offer Theatre Date Show Time

EDF Energy Leisure entered teams their company-supplied Corporate Games Free and subsidised pantomime tickets as Bristol 20/12/15 Snow White 13-00 into the Corporate Games in June kit. We certainly shone out in the crowed listed, right, are available to EDF Energy Bromley 27/12/15 Aladdin 13-00

– the world’s largest corporate and, although we were not all doing the employees – a maximum of two adults Canterbury 19/12/15 Snow White 14-30 Cheltenham multi-sport festivals. Teams that took same sport, we all felt part of one big and their children aged under 16 are Everyman 19/12/15 Cinderella 14.00 part were those who had qualifi ed happy team eligible to place an order. Crawley 19/12/15 Jack & The Beanstalk 14.00 in their sport during events held by Dartford 20/12/15 Dick Whittington 13.00 Edinburgh EDF Energy Leisure in 2014. Kings 27/12/15 Snow White 13.00 Exeter Corn Over 1,000 medals are presented 19/12/15 Sleeping Beauty 14.00 Exchange during the course of the Games and Glasgow Kings 27/12/15 Snow White 13.00 we picked up three major trophies Ipswich 19/12/15 Sword in the Stone 14.30 for EDF Energy. In women’s golf, Plymouth 03/01/16 Cinderella 13-00

Michelle Orriss took 1st place, and Sunderland 20/12/15 Aladdin 13-00

Ross Colquhoun won the men’s Wimbledon 27/12/15 Peter Pan 13-30 Worthing overall. Our team from Hartlepool Pavilion 20/12/15 Cinderella 14-00 also did fantastically well in the Dragon Boat Racing (pictured). Full details available on Pulse, or email All staff who attended had a [email protected]

ISSUE 72 ›› AUGUST 2015 ›› connect 43 PHOTOFINISH

OUR DAY OUT AT WEST BURTON Science came to life on a grand scale for Visitors can fi nd out about the gas and coal these children from a Nottinghamshire school plants, as well as nuclear and renewables and who enjoyed a fi eld trip with a difference. much more, in a range of interactive displays Towering behind the youngsters is EDF Energy’s and activities. newest power station – West Burton B gas power And as part of the visitor experience, site tours plant, which opened last year. of West Burton B are on offer with specially- And the party from Tuxford Primary Academy created information boards along the route. were among the fi rst users of the company’s new Visitor and Development Centre, built on the West See page 7 for more on Burton site. the visitor centre opening