Care Services Directory

2016/17 Berkshire Care Services Directory

> Home support > Specialist care > Care homes > Useful contacts

The independent guide to choosing and paying for care

in association with www.carechoices.co.uk BRIDGE HOUSE of TwyfORD Because you deserve the very best

welcome to Bridge House Nursing Home Established for 35 years, the elegant Georgian Grade II listed Bridge House has extended its facilities to include a beautiful, light-filled and airy purpose built nursing home. Our philosophy is built upon helping residents maintain their independence and dignity, whilst ensuring their needs and expectations are fully met. We believe that being independent means having the freedom of choice and flexibility over how the day is spent. Working closely with families and professionals is fundamental in delivering and maintaining the required level of health and wellbeing. At Bridge House, our comprehensive facilities and care provision is designed to deliver skilled, professional and individually planned care in an unobtrusive manner. Call 0800 230 0206 Visit www.bridgehouseoftwyford.co.uk Independent LIvIng • AssIsted LIvIng • nursIng Home

250416 Berkshire Care Service Directory A4 1pp v04 .indd 1 03/05/2016 16:51 Contents

Introduction 4 BRIDGE HOUSE of TwyfORD How to use this Directory Berkshire Care Association 6 Because you deserve Raising standards in care Where do I start? 8 Care homes 41 the very best First steps and assessments Types of homes and activities explained Helping you to stay independent 10 Care homes and dementia 44

Local services, information and support Best practice care and support Making life easier at home 12 Paying for residential care 46

Solutions, equipment and aids to help Understanding the system Services for carers 17 Important information 49 Assessment, benefits and guidance Further help and information Care in your own home 19 Residential care in Berkshire 53

How it can help Comprehensive listings by region Living with dementia at home 21 Useful contacts 72

Family support, respite and services Useful local and national contacts Paying for care in your home 24 Index 75

Understanding your options Essential checklists Home care providers 27 welcome to Bridge House Nursing Home Home care 23 Care homes 42 Established for 35 years, the elegant Georgian Grade II listed Bridge House has extended its facilities to A comprehensive list of local agencies include a beautiful, light-filled and airy purpose built nursing home. Residential dementia care 45 Housing with care 36 Our philosophy is built upon helping residents maintain their independence and dignity, whilst ensuring their needs and expectations are fully met. We believe that being independent means having the freedom The different models available All the listings in this publication of care homes, of choice and flexibility over how the day is spent. Working closely with families and professionals care homes with nursing and home care providers is fundamental in delivering and maintaining the required level of health and wellbeing. are supplied by the Care Quality Commission (CQC) Specialist services 37 and Care Choices Ltd cannot be held liable for any At Bridge House, our comprehensive facilities and care provision is designed to deliver skilled, professional errors or omissions. and individually planned care in an unobtrusive manner. Disability care, end of life care and advocacy

Call 0800 230 0206 Alternative formats To obtain extra copies of this Directory, This Directory is available electronically at Visit www.bridgehouseoftwyford.co.uk free of charge, call Care Choices on www.carechoices.co.uk where there is a Browsealoud option for those requiring the Independent LIvIng • AssIsted LIvIng • nursIng Home 01223 207770. information in spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3

250416 Berkshire Care Service Directory A4 1pp v04 .indd 1 03/05/2016 16:51 Introduction

Welcome to this edition of the independent Berkshire Care Services Directory, which contains information for adults looking for care or support within the county, whether they are paying for it themselves or receiving support from the council. Windsor Castle Staying as independent as possible is care. You will find information on any important to everybody. This Directory benefits available to you on page 25. contains information about the care and support services available to enable you to Support or care to remain living in your own do this when remaining at home, moving home may be the option that best suits into a housing with care scheme, or within a your circumstances. Things you can do to care home or care home with nursing. make life easier at home, what is available and how you can access it are explained Your first step to accessing services is to on pages 12 to 16. A list of local home care arrange an assessment by your local Adult providers begins on page 27. Social Care department to establish your specific needs. This is free, irrespective of Useful checklists featuring questions to ask your income and available to all. More details providers are also included in this edition. are provided on page 8. The assessment The home care checklist is on page 23, will determine whether you are eligible for another addressing care homes is on page financial support via a Personal Budget, 42, while one covering residential dementia which allows you to buy in your own support care is on page 45. and take control of your situation. Often called ‘personalisation’, this model of social Comprehensive lists of care homes and care care puts you at the centre of the process. It homes with nursing in Berkshire start on is discussed on page 8. page 55.

Alternatively, your circumstances may mean There is also important information about you are classed as a ‘self-funder’, with the care decisions, including finding care in means to pay for your care. This is discussed another county, making a comment or on page 24 for those paying for care at complaint about a service and how solicitors home and 46 for those paying for residential can help you, starting on page 49.

As Publisher of this Directory, Care this Directory on the website and have it Choices’ website www.carechoices.co.uk read to you by using the ‘Browsealoud’ allows you to search by postcode or region function. You can also receive further help for care homes, care homes with nursing and information from this Directory’s free and home care providers that meet your helpline on 0800 389 2077. requirements across the country. Your search can then be saved and emailed to Whatever your care needs, this Directory, others. our helpline and website will be able to point you in the best direction, however You can also view an electronic version of you would like care information presented.

4 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Contacting your local council Bracknell Forest Council Tel: 01344 352000, 8:30am to 5:00pm, Monday to Friday Email: customer.services@bracknell-forest. gov.uk Web: www.bracknell-forest.gov.uk Emergency Duty Team: Tel: 01344 786543

Bracknell iHub Web: www.bracknell-forest.gov.uk/ihub

Reading Borough Council Tel: 0118 937 3747 Email: CSAAdvice.Signposting@reading. gov.uk Web: www.reading.gov.uk Out of Hours Duty Team: Tel: 01344 786543

Reading Services Guide Web: www.reading.gov.uk/servicesguide West Berkshire Council Tel: 01635 503050 Slough Borough Council Email: [email protected] Tel: 01753 475111 (option 1) Web: www.westberks.gov.uk Web: www.slough.gov.uk Emergency Duty Team: Out of hours service: Tel: 01344 786543 Tel: 01344 786543 Email: [email protected]

Slough Services Guide Social Care info Point (SCiP) Web: www.servicesguide.slough.gov.uk Web: www.westberks.gov.uk/scip An online contact form is available at www. slough.gov.uk/health-and-social-care/ Wokingham Borough Council adult-social-care-enquiry-form.aspx Tel: 0118 974 6000 Web: www.wokingham.gov.uk The Royal Borough of Windsor and In an emergency Maidenhead (RBWM) Tel: 01344 786543 Tel: 01628 683744 Email: [email protected] A customer service centre contact form is available online at www.wokingham.gov.uk Web: www.rbwm.gov.uk Out of hours service: For ease of use, throughout this Tel: 01753 853517 Directory, services are described as A customer service centre contact form is coming from ‘Adult Social Care’. available online at www.rbwm.gov.uk

Visit www.carechoices.co.uk for further assistance with your search for care 5 Berkshire Care Association

Berkshire Care Association (BCA) supports knowledgably about care providers and those working in, or the reality of matters associated with, care across the county. BCA affecting care delivery and leads the way in the UK by amalgamating commissioning, staffing care services (care homes and care and regulation. homes with nursing, domiciliary care and learning disability services), recognising By representing the sector collectively, we are the similarities and yet acknowledging the a strong voice. By being a BCA member, care individuality of service type and need. providers can influence that voice to ensure their organisation, service users, families and We offer advice and guidance, support staff are represented as they wish to be. networks through meetings, conferences and events, and organise training and BCA recognises care services must deliver workshops where there are industry gaps or a package of excellence, and offer our bespoke requests. With a mission of ‘Raising knowledge and experience to services in Standard’, we aim to promote best evidence- promoting quality provision and the highest based practice to the sector, its staff and standards of care. service users, by working in partnership with Care services and their staff, whatever the all organisations and services. We endeavour setting, look after the most vulnerable in to keep care organisations in Berkshire and society. Acknowledging the barrage of on the boundaries of the county updated negative media coverage of care in recent with changes in legislation and care delivery, years, BCA recognises that it is imperative as well as share information and experiences. for service users, their families and friends As a not-for-profit organisation, we to have trust in care services on offer – independently represent care service trust is the whole theme of care. To enable providers at relevant meetings, including, trust, each service provider and their staff but not limited to, NHS and local authority must ensure all elements of their workforce (LA) meetings, from hospital admission are beyond ‘adequate’ or ‘standard’ – avoidance and discharge planning to we must aim for ‘excellence’. ‘OK’ is not safeguarding and funding needs (and many good enough. Training and development, more besides). We believe it is essential to continuously striving for improvement, have the input of providers, staff and service asking for and receiving and participating users to inform relevant discussion and enable in feedback are essential for quality in all free and independent communication. As levels of service. BCA has the knowledge and a democratically-elected board of willing experience to guide services and partners to volunteers, in a county of six LAs, seven Clinical understanding service provision and delivery, Commissioning Groups, and two major despite the complexities of the current hospitals, let alone the never-ending changes financial and legislative climate. within health and social care, it is no small ask. BCA has a raft of tools and experience to BCA also has a long and successful history share with providers – from documentation of hosting projects and assignments on in care delivery and analysis, to a buying behalf of Government agencies, from Skills consortium and the best deals on products for Care and LAs. By working professionally and services. We believe by working in unity but independently with a sector-specific together, sharing knowledge, experience and focus, we are able to speak honestly and skills, and learning from each other, we can

6 This Directory’s helpline 0800 389 2077 – assistance with finding care and support make the world of care in Berkshire a good place for people to live and work. Representation Solutions Benefits of BCA membership: Sharing a voice • impartial and knowledgeable information, Informed guidance, support and advice on all aspects of care delivery, employment of staff, Infection prevention and control meeting regulations etc; Workforce development • regular meetings and events; Inspection preparation and action planning • advice line; Safeguarding • keeping up-to-date with local and national changes and best practice; Advice • promote your service using the BCA logo Learning and development as an indicator of being informed and Understanding and professional participative in local networks; Partnership: working together for better • bespoke training; lives for Berkshire people • the collective voice representing the sector locally and nationally; BCA is a not-for-profit organisation • raise issues or concerns (on your behalf Raising Standards in Care where requested); Domiciliary Care • reduced costs to BCA training and events; Care homes: residential and nursing Learning Disabilities • discounts with local and national suppliers and services; Berkshire Care Association • networking opportunities; Ascot Priory, Priory Road, Ascot, Berkshire SL5 8RS AndWHAT lots more –ARE come and THE join us! CARE OPTIONS?Tel: 01344 893469 MembershipHOW WILLcosts £175 Iper KNOW organisation WHICH per Email: [email protected] TO CHOOSE? annum.WHAT IF MUM DOESN’TWeb: AGREE? www.berkscare.co.uk

VISITWHAT ARE THE THE NEW CARE CARE OPTIONS? SELECT WEBSITE WWW.CARESELECT.CO.UK HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 CALL CARE SELECT FOR MORE INFORMATION: Visit0800 www.carechoices.co.uk 389 2077 for further assistance with your search for care 7 Where do I start?

The way councils provide services to eligible adults and their carers is called personalisation. This term is used to describe a number of ways in which eligible adults can receive a mixture of local authority and government money in Personal Budgets order to pay for the care services they need If you are eligible for support from the without direct council involvement. council, you may be given a Personal Budget. If you approach the council for social care A Personal Budget is the amount of money support, your needs and finances will be that the council allocates to eligible people to assessed by social workers or a member of Adult help fund their care and support. The amount Care and Support (see below for information you receive will depend on your eligible on assessments), who can also involve and, if needs. The money should be spent in line requested, assess the needs of carers. with a support plan that has been agreed by Your assessment both you and the council and can be either a full or a partial contribution to such costs. If you appear to have care or support needs, You may also choose to pay for additional you have a legal right to an assessment support on top of the budget. Any eventual of your care needs and finances. Councils contractual agreement for services is between are statutorily obliged to provide this to you and your care provider, not the council. you, regardless of whether you access their services. The assessment (which is free) will Depending on the local authority’s policies, a consider: Personal Budget may be taken by an eligible • how you can best be supported to live as person: independently as possible; • in the form of a Direct (cash) Payment, • your home and how you are coping in it; held directly by you or, where you lack capacity, by a ‘suitable person’; or • your emotional wellbeing; • by way of an account held and managed • your diet; and by the council in line with your wishes, or • any health and medical treatments you need. as an account placed with a third party You will need to contact Adult Social Care, (provider) and accessed by you in direct who is responsible for this process. Contact negotiation with the provider; or details are on page 5. • as a mixture of the above.

Once Adult Social Care has an understanding Personal Budgets cannot currently be used to of your care needs, a financial assessment pay for residential care. will be offered to find out how much, if anything, you may need to pay towards Assessments from hospital your care and support. The next stage is to determine what services you may be If you have been admitted to hospital and eligible for and, dependent on the financial you might need care on discharge, you assessment, who will pay for them. may be referred to the discharge team for an assessment, which will take place on the Information on paying for care can be found ward. The team is likely to be made up of on page 24 for those receiving home care social workers, carers’ officers, mental health and 46 for those moving into a care home. workers and housing officers.

8 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Whatever services you need on discharge, Intermediate care can be provided in your Adult Social Care should work with you, your own home or in a care home, depending family and carers to either restart services on local policy and your specific needs. It already in place prior to admission or to can be provided by care staff, occupational provide the appropriate services if you are therapy and physiotherapy, with additional eligible. Alternatively, they may provide you support provided by the local GP surgery, with information and advice. social workers and community nurses. This combined resource helps people to regain Sometimes interim care packages are set their independence and feel confident in up to facilitate your discharge and you will their ability to manage for themselves with be reassessed by a community social worker any necessary additional support. within four to six weeks. Intermediate care may be limited to a Reablement maximum of six weeks. Reablement (sometimes called NHS Continuing Healthcare rehabilitation) is an intensive short-term service that helps people regain skills and NHS Continuing Healthcare is a package of confidence, for example, after a fall or continuing care that is arranged and funded hospital stay. You will need to have an solely by the NHS. This is free of charge, assessment of your care needs to decide if wherever it is delivered. NHS Continuing you are eligible for reablement. If you are Healthcare support may be provided in eligible, a reablement worker will support you a nursing or residential care home or in a for a limited period. person’s own home.

Reablement usually helps people to learn or There is national eligibility criteria for NHS re-learn daily living skills. Reablement is not Continuing Healthcare and eligible people about doing things for you, it’s about giving will have been assessed to have a ‘primary you the skills and confidence to do things health need’ and are likely to have complex for yourself. It can also mean that you do medical needs and substantial or intense not start to depend on support that could ongoing care needs. cost you money. For example, a reablement worker could help you regain your confidence Personal health budgets following a fall, or provide support that A personal health budget is an amount enables you to prepare a meal if there has of money to support a person’s identified been a change in circumstances that means health needs, planned and agreed between you need to cook. Through reablement they the person and their local NHS team. The may also identify pieces of equipment that aim is to enable people with long-term could support you to regain or maintain your conditions and disabilities to have greater independence for a long as you can. choice, flexibility and control over the Intermediate care healthcare and support they receive. Intermediate care aims to give recovery and rehabilitation support to help older people The NHS Choices website can be a good regain their independence when they come source of general information on these out of hospital or, just as importantly, prevent subjects, visit www.nhs.uk them going unnecessarily into hospital.

Visit www.carechoices.co.uk for further assistance with your search for care 9 Helping you to stay independent

Services developed in partnership • handyperson schemes. with the voluntary sector Day care centres Adult Social Care works with and funds voluntary and community organisations Day care centres can help to alleviate to supply preventative care services. These loneliness and promote wellbeing and are a vital form of support and help to independence by providing regular social maintain independence, social inclusion, and contact and a focus for activities. delay or avoid the need for more statutory Centres give people the chance to have a interventions. change to their routine, meet new people, take Examples include: up an activity or receive specialist services such as chiropody or hairdressing. There should • day services, lunch clubs and social groups; be a wide variety, catering for older people, • befriending, visiting and telephone contact people with mental health conditions, learning services; disabilities and dementia. • support schemes to help people being discharged from hospital; Day care centres can be as important for carers as those attending as they allow for a • support for carers; regular break from caring. Attendance may • respite care; be free, although transport and meals must • advocacy, information and advice; and usually be paid for.

Delicious meals from £2.95. DeliciousDelicious meals meals from from £2.95. £2.95. Delivered free from DeliveredDelivered free free from from Newbury NewburyNewbury Great Value Menu Pack only £19.95 Order by calling our local number, delivered GreatGreat Value Value Menu Menu Pack Pack only only £19. £19.9595 OrderOrder by by calling calling our our local local number, number, delivered delivered 5 main courses with vegetables: by our local team. Roast5 main5 Lambmain courses coursesin Mint with Gravy,with vegetables: vegetables: Roast Chicken byby our our local local team. team. BreastRoastRoast with Lamb Lamb Stuffing, in inMint Mint Pork Gravy, Gravy, & LeekRoast Roast Sausages Chicken Chicken Wiltshire Farm Foods offers over 300 ready meals, each withBreast BreastSomerset with with Stuffing,Cider Stuffing, Gravy, Pork Pork Shepherds& Leek& Leek Sausages Sausages Pie, WiltshireWiltshire Farm Farm Foods Foods offers offers over over 300 300 ready ready meals, meals, each each with Somerset Cider Gravy, Shepherds Pie, made using tasty ingredients that are perfectly cooked then Chickenwith Somerset& Vegetable Cider Casserole Gravy, Shepherds 2 desserts: Pie, mademade using using tasty tasty ingredients ingredients that that are are perfectly perfectly cooked cooked then then AppleChickenChicken Crumble & Vegetable& Vegetable& Custard, Casserole Casserole Jam Sponge 2 desserts:2 desserts: quick-frozen to lock the goodness in. Special dietary needs quick-frozenquick-frozen to to lock lock the the goodness goodness in. in. Special Special dietary dietary needs needs & CustardAppleApple Crumble Crumble & Custard,& Custard,ORDER Jam Jam CODE: Sponge Sponge VP4 like gluten-free or low calorie? It’s all available no-contract, & Custard& Custard ORDERORDER CODE: CODE: VP4 VP4 likelike gluten-free gluten-free or or low low calorie? calorie? It’s It’s all all available available no-contract, no-contract, no-commitment and with free delivery. Just order what no-commitmentno-commitment and and with with free free delivery. delivery. Just Just order order what what you want, when you want. youyou want, want, when when you you want. want.

CallCallCall us us us todaytoday today for for your your FREE FREE FREE brochure brochure brochure 016350163501635 298044 298044 ChickenChickenChicken & Vegetable& &Vegetable Vegetable Casserole Casserole Casserole £2. £2. £2.959595 wiltshirefarmfoods.comwiltshirefarmfoods.comwiltshirefarmfoods.com

10 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Meals on wheels handypersons, and charge you an hourly rate for their services; and Some services are able to deliver frozen or freshly cooked meals to your home. Frozen • a home adaptations service for more major meals can be delivered in bulk and kept in your works. The HIA will work with you to specify freezer until required, while hot meals should the adaptations needed, and they will be eaten immediately. Councils may be able normally offer to get estimates from one or to arrange meals delivered to your door, more of their regular contractors. Subject to though you would have to meet their eligibility your acceptance, the HIA will then offer to criteria and it wouldn’t necessarily be free. manage the works contract for you, for an agreed fee. National and local commercial organisations can also provide meals delivered to your door HIAs may also be helpful if you are not at a charge. You may find a service by word sure you can afford the home repairs or of mouth or using the internet – your local adaptations you need. They can advise on library may be able to help here. Alternatively, your eligibility for any grants and, if necessary, your local authority may have details on their put you in touch with an independent website. Contact details are on page 5. financial adviser.

Adapting your home For further information and contact To remain in your own home for as long details about local HIAs, visit as you would like, you should ensure that www.housingcare.org your home is safe, secure and warm. Some forward planning to ensure that the garden Useful contacts doesn’t become a burden is also sensible. If you are not planning to move, think about Age UK Berkshire adaptations that would make life easier now Age UK Berkshire’s Handyperson service can and later on. help with small practical tasks in your home, to keep you safe and secure. The service Home Improvement Agencies (HIAs) costs £20 per hour, but in some of areas of Berkshire and in some circumstances, the local HIAs are local not-for-profit organisations council contributes towards the cost of the funded and supported by local and central service. Contact Age UK Berkshire for more Government. They pride themselves in information. working professionally and sensitively with Tel: 0118 959 4242 older and disabled homeowners, providing Email: [email protected] advice, support and assistance to help them repair, improve, maintain or adapt their home Repair with Care to meet their changing needs. Repair with Care can help people who live in the Royal Borough of Windsor and Most HIAs provide three main services: Maidenhead. For a small hourly fee, the • information and advice on repairs or handyperson service can help with small adaptations you may be considering. This jobs. It also has a Contractor service to help usually entails a visit to your home, and is with larger jobs, renovations and home often free; improvements. • a handyperson service for small jobs and Tel: 01628 545000 repairs. Typically the HIA will employ its own Email: [email protected]

Visit www.carechoices.co.uk for further assistance with your search for care 11 Making life easier at home

In the living room

Plug with handle

Easi-reach

B N O R Y

Chair raisers

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN/OUT OF • Block of foam in chair base • Buy an electric riser chair CHAIRS • Buy ready-made chair raisers • Buy a chair at the right height • Take regular, gentle exercise

OPENING/CLOSING • Move furniture out of the way • Install environmental controls or WINDOWS • Install/purchase a fan air-conditioning • Buy a tool to open/close windows • Install new windows

CONTROLLING THE • Change the switches for ease of use • Move the heating controls HEATING • Fit a timer switch • Install new or additional • Purchase a standalone heater heating system

KEEPING WARM • Use a trolley to transport the fuel for • Insulate your house your fire • Swap to a cheaper heating • Replace the fire with a heater system • Apply for a winter fuel payment • Change to a simpler heating system

TURNING LIGHTS • Install a light switch toggle • Move the light switches ON/OFF • Purchase a socket extension • Replace the light switches • Purchase handi-plugs • Install environmental controls

WATCHING TV • Use subtitles • Request an assessment for a • Purchase wireless headphones hearing aid • Install a room loop

12 This Directory’s helpline 0800 389 2077 – assistance with finding care and support In the bedroom

Easy grip scissors Pillow raisers

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN AND OUT • Learn new ways of moving safely • Use a transfer board OF BED • Purchase a leg lifter • Buy an electric adjustable bed • Raise the bed • Install a hospital bed • Fit grab rails • Use a hoist

SITTING UP IN • Change to less heavy bedding • Buy a bed cradle/bed ladder BED, TURNING OR • Learn new ways of moving safely • Use a bed lever ROLLING OVER • Purchase a pillow raiser • Buy a specialised mattress • Change the mattress • Install a drop-down rail • Install an over-bed pole KEEPING WARM IN • Buy a heavier duvet • Buy an electric blanket BED • Buy thermal clothing (make sure it’s tested regularly)

GETTING DRESSED • Learn new ways of dressing • Consider home support • Buy alternative/adaptive clothing • Buy simple gadgets: long-handled shoe horn; dressing stick; button hook • Contact n (see below) for an assessment

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist

TAKING YOUR • Ask for an easy-open bottle • Get an automatic pill dispenser TABLETS • Keep a note of when you take a tablet • Ask someone to prompt you • Get a pill dispenser READING THE TIME • Buy a clock with large numbers • Buy a clock that ‘speaks’ n Contact your local Adult Social Care office, details are on page 5.

Visit www.carechoices.co.uk for further assistance with your search for care 13 In the kitchen

Teapot tipper Large handled cutlery

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS REACHING INTO • Rearrange your cupboards/surfaces • Alter the spring in the doors CUPBOARDS • Buy an Easi-Reacher or Handi-Reacher • Lower or raise the cupboards

USING TAPS AND • Fit tap turners • Change switches SWITCHES • Purchase Handi-Plugs • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

PREPARING/COOKING • Sit at a table • Use a food processor FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool knife with a thick handle; chopping • Buy a trolley board with spikes; pan handle holder; • Raise/lower work surface teapot tipper; lid gripper • Make space under worktop for your knees when sitting

MOVING AROUND • Re-organise the furniture • Review mobility equipment KITCHEN • Adapt the kitchen

EATING AND • Use large handled cutlery • Buy a trolley DRINKING • Use a non-slip mat • Consider home support for meal • Use a lightweight cup/mug times • Use a cup with two handles • Contact n (see below) for an assessment

LAUNDRY/IRONING • Install a wall-fixed ironing board • Raise/lower washing machine n Contact your local Adult Social Care office, details are on page 5.

14 This Directory’s helpline 0800 389 2077 – assistance with finding care and support In the bathroom

Grab rail Shower board

Tap turners Toilet seat and support frame

Long-handled sponges Raised toilet seat

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS WASHING HANDS, • Install tap turners • Install lever taps or new taps FACE AND BODY • Buy a long-handled sponge • Purchase a stool • Purchase a flannel strap • Raise or lower basin • Contact n (see below) for an • Consider home support assessment

HAVING A BATH • Purchase a non-slip mat • Install a bath lift • Buy a long-handled sponge • Use a hoist • Use a half-step • Replace the bath with a shower • Install grab rails • Convert to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Use a non-slip mat • Change the floor covering • Purchase a towelling gown • Purchase a hot air body dryer

USING THE TOILET • Install a raised toilet seat • Review mobility equipment • Use a combined toilet seat and • Consider home support support frame • Install a flush lever extension • Contact n (see below) for an assessment

CLEANING TEETH • Purchase a toothbrush gripper • Buy an electric toothbrush • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board • Use non-slip mats • Use a shower chair or stool • Purchase a half-step • Replace shower controls • Contact n (see below) for an assessment • Consider home support n Contact your local Adult Social Care office, details are on page 5.

Visit www.carechoices.co.uk for further assistance with your search for care 15 Special equipment occur, they will know about it. Some devices can also help monitor particular health There is a range of equipment available to conditions and reduce the need for hospital make life easier and to improve safety and admission. independence in the home, such as stair rails, raised toilet seats and shower stools. These For independent advice on the different simple items are often referred to as ‘Simple types of Telecare and other equipment that Aids for Daily Living’. If you would like more can help you lead an independent life, visit information, visit www.asksara.dlf.org.uk to the Living Made Easy website at learn more about possible solutions. AskSARA www.livingmadeeasy.org.uk is a quick and easy-to-use online guided advice service, which can help anyone who finds that they have difficulties with everyday Local Telecare providers tasks. Age UK Berkshire Trading Ltd Telecare Reading Tel: 0118 402 7053 Telecare (or assistive technology) is equipment that can detect falls, Forestcare inactivity, smoke, flooding, gas or extreme Tel: 01344 786500 temperatures in the home. Sensors, when activated, will connect to a response centre, Reading Adult Contact Team where, depending on the system, trained (ReACT) – Reading operators will contact the individual through Tel: 0118 937 3747 their home unit. They will take the most Email: [email protected] appropriate action, such as contacting a Careline – Slough nominated responder, family member, carer, Tel: 01753 475111 (option 1) neighbour, doctor or the emergency services. Email: [email protected] For a demonstration Tel: 01753 875597 Email: [email protected]

Adult Care Advice and Information Team – The Royal Borough of Windsor and Maidenhead Tel: 01628 683744 Email: [email protected]

Wokingham Borough Council – Wokingham Tel: 0118 974 6772 Email: customerservice@wokingham. gov.uk Telecare can allow users to regain confidence in their homes and remain independent. Alternatively, search for ‘Telecare’ on Relatives and carers are also reassured, safe your local authority’s website. in the knowledge that should an incident

16 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Services for carers

Who is a carer? carer, and to find out what support might be available. The assessment is an essential first A carer regularly looks after, helps or supports step for carers to get the support they may someone who wouldn’t be able to manage need. It looks at: everyday life without their help. They don’t have to be living with the person that they • the care the carer provides and how their care for, and the help they give doesn’t caring responsibilities affect their life; have to be physical. They may be caring • any support they are getting now and what for a partner, another relative, a friend or a else would help; and neighbour. For example, it may be someone who: • what they would like their support to achieve. • is an older person (over 60); The assessment can also give lots of • is living with dementia; information about other services that might • has a physical disability, learning disability, help, and other ideas for support. The carer’s or a mental health condition; assessment will show if the carer qualifies for • has sight, hearing or communication support services from Adult Social Care. difficulties; • has a long-term health condition; or • misuses drugs or alcohol.

The carer may be helping them with: • personal care, such as washing and dressing; • going to the toilet, or dealing with incontinence; • eating or taking medicines; • getting about at home or outside; • practical help at home, keeping someone company; or The Government has developed some • emotional support or communicating. useful factsheets covering the law for carers under the Care Act. For more information, Having a carer’s assessment visit www.gov.uk and search ‘Care Act Anyone who provides, or intends to provide, Factsheets.’ regular unpaid support to someone who Respite care could not manage without their support has the right to have their own needs assessed, Spouses, partners and relatives who care for even if the person they care for does not someone may require a break from caring. receive support services or would not like an This is known as ‘respite care’ and may be a assessment of their own needs. few hours a week or a period of a few weeks.

A carer’s assessment is an opportunity for Home-based respite services give carers a people to tell the council what they need as a break from their caring responsibilities. A

Visit www.carechoices.co.uk for further assistance with your search for care 17 care worker would come in to look after the to the local authority about respite options in person being cared for, so the carer can have your area. some time to themselves. The breaks could be regular or just when needed. Benefits

Respite at home is considered to be a service Carers should explore whether they are for the person being cared for. If they have a entitled to Carer’s Allowance – currently Personal Budget or Direct Payment for their £62.10 per week but this may change over own needs (see page 8) they could use that the lifetime of this Directory. money to pay for it. A financial assessment of the person being cared for will confirm A carer may also qualify for Carer’s Premium whether they need to pay towards the cost or Carer’s Credit depending on eligibility. of this service. The Government website www.gov.uk has more information on benefits including carer Other forms of respite may also be called benefits. Alternatively, contact a local carer short breaks, and can include a short stay in organisation who may be able to undertake a care setting or visiting a day centre. Speak a benefit check.

Useful contacts Slough Age Concern Slough and Berkshire East Berkshire Carers Service Tel: 01753 822890 Supports unpaid carers in Berkshire with Email: [email protected] advice and information. Web: www.ageconcernsabe.org.uk Web: www.berkshirecarers.org Crossroads Care Slough Bracknell Forest Tel: 01753 525796 Tel: 01344 266 088 Web: www.sloughcrossroads.org.uk Email: [email protected] Windsor and Maidenhead Reading and West Berkshire Crossroads Care Windsor and Tel: 0118 324 7333 Maidenhead Email: [email protected] Web: www.caringforcarers.info/ Royal Borough of Windsor and windsorascotmaidenhead Maidenhead West Berkshire Tel: 01628 947974 Crossroads Care Oxfordshire and West Email: [email protected] Berkshire Wokingham Tel: 01635 30008 Tel: 0118 974 6000 Web: www.oxfordshirecrossroads.org.uk

Reading Wokingham Reading Crossroads Caring for Carers Crossroads Care Wokingham Tel: 0118 945 4209 Tel: 0118 979 5324 Web: www.readingcrossroads.org Web: www.wokinghamcrossroads.org

18 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Care in your own home

Carefully chosen home care, with a good care providers that meet your requirements quality provider, is an excellent way to retain across the country. Your search can then be your freedom and independence, whilst saved and emailed to others. getting the help you need to stay happy and safe. It can offer the opportunity to stay at Alternatively, this Directory’s free helpline home, in your own familiar surroundings, provides an independent information and and to retain a quality of life you might have help service encompassing care services and feared lost. accommodation. A personalised report can be generated for callers providing details of Why choose home care? all care homes that meet their criteria. Reasons for choosing home care can vary. Sometimes, after a stay in hospital, someone might find they need some help whilst they recuperate. Others can find that a long-term condition or disability means they need some help to support them with specific tasks at home.

You or those close to you might notice changes in your ability to manage the day- to-day things you normally cope with easily, like preparing meals or looking after yourself. If this happens, contacting Adult Social Care for an assessment of your needs is a good first step towards finding help. You may also be offered an assessment after a stay in hospital.

How home care can help you The level of home care provided can be One call to the freephone number tailored to meet your needs – from a visit 0800 389 2077 will enable the service to once a day to a much greater amount of build a profile of exactly what type of care support. you’re looking for, while taking into account Even those with quite significant and your personal needs and interests. debilitating medical conditions can get The Care Quality Commission skilled personal care that can enable them (www.cqc.org.uk) is responsible for checking to stay in their own home. Some agencies that any care provided meets essential will provide live-in care, where a care worker standards of quality and safety. Further will stay with you at home to support you information is on page 50. throughout the day and night. The United Kingdom Homecare Association Finding the right support (UKHCA) requires its members to comply As Publisher of this Directory, Care Choices’ with a code of practice. This code includes a website www.carechoices.co.uk allows commitment to treat customers with dignity you to search by postcode or region for care and respect and operate at a level above the homes, care homes with nursing and home legal minimum required in legislation.

Visit www.carechoices.co.uk for further assistance with your search for care 19 Supporting you in the comfort of your own home

Abigroup is the perfect choice if you are looking for a friendly, professional and tailored care service. Whether you need peace of mind, assistance with domestic tasks or full-time care, our team of carers are on-hand to support you. Our services include:

– Our homecare service offering personal and domestic support – Our 24 hour care service that provides a carer to live in your home with you – Our care support service delivered either through your television or our touch screen device – Our domestic cleaning service

For further information please call 01635 863123 or email [email protected] quoting reference BCS01

www.abicare.co.uk

20 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Social care regulations do not apply to cleaners, handymen or gardeners. However, some home care agencies are increasingly providing staff who can help meet these needs too.

The benefits of using a regulated agency include: • assessing your care needs and tailoring a plan to meet those needs; • managing employment relationships, • advertising, interviewing and screening including sickness, absence and disciplinary suitability of workers; matters; and • arranging necessary insurance cover; • managing health and safety issues. • providing training and development for care workers; For further information and help call this Directory’s independent helpline on • managing workers’ pay, including 0800 389 2077. You can also use the compliance with the National Minimum checklist on page 23. Wage;

Living with dementia at home

If you are concerned about persistent • community equipment; forgetfulness or memory difficulties, it • extra care/sheltered housing; and is important to consult a GP. They can undertake an initial examination and • carers’ support groups. refer you to a memory clinic for further Family support investigation, if necessary. If you know someone who is worried about The various types of support available to their memory, encourage them to visit you and your carer are likely to involve NHS their GP. The more support you can give services, Adult Social Care and voluntary someone, the better life with dementia can agencies. Some examples of services and be, especially in the early years. support to help people living with dementia Focus on what the person can do, not what include: they cannot do, help with little errands • specialist day centres; or with cooking, listen to the person with • respite care or short breaks; dementia, and find out more about the condition. • assistive technology and community alarms; When someone has dementia, they need: • home care; • reassurance that they are still valued, and • meals at home; that their feelings matter;

Visit www.carechoices.co.uk for further assistance with your search for care 21 • freedom from as much external stress as Care at home possible; and It can often be best for a person with • appropriate activities and stimulation to dementia to stay living in their own home help them to remain alert and motivated for as long as possible. This may mean for as long as possible. that they require some support services at home. Dementia Friends People with dementia sometimes need a The person with dementia may respond best helping hand to go about their daily lives to the same care staff who know them well. and feel included in their local community. Continuity of care can be provided by either Dementia Friends is giving people an care agencies or carers employed directly understanding of dementia and the by the person or his or her family. More small things they can do that can make a information about care at home can be difference to people living with dementia – found on page 19. from helping someone find the right bus to spreading the word about dementia. Specialist dementia day centres A good day care service will be able to Visit www.dementiafriends.org.uk for offer a range of activities and support that further information. will enable the person with dementia to retain skills and remain part of their local community.

Specialist day centres for people with dementia should be organised and run with the needs of people with dementia in mind, aiming to build on their strengths and abilities. Activities may include outings, entertainment, personal care, meals, hairdressing and support for carers.

Attendance at day centres can be offered from just a few hours a week to a number Respite care of days. Contact the council, or your local Respite care offers spouses, partners and Alzheimer’s Society office for more details, relatives who care for a person with dementia see ‘Useful local contacts’ on page 72. a break from their caring responsibilities. It may be planned or be required in an Alzheimer’s Society emergency and can involve the person with This leading charity works to improve dementia attending a day centre or a care the quality of life of people affected by worker visiting the person’s home to enable dementia. the carer to have a break. Contact the council to see if you are eligible for support with If you have concerns about any form of arranging these services, see page 8 for dementia, please contact your local office for information on assessments or page 17 for information and support and access to local more information on respite care. services. See page 72 for contact details.

These questions may be useful when considering been completed by your care manager and the using the services of a home care (domiciliary) agencies used will have been accredited to work for provider to help you build up a picture of how your Adult Social Care. care needs will be met in your own home. People arranging and funding their own care, either For care packages which have been arranged by Adult privately or through a Direct Payment or a Personal Budget, Social Services, contracts and care plans will have are able to choose their own worker or care agency.

Agency 1 £ p/h

Agency 2 £ p/h

Agency 3 £ p/h

Agencies someone you trust. The Citizens Advice Bureau or Age What experience does the agency have in your UK could help with this. particular field of need? Can they supply references for Carers you to check? You should expect your personal preferences, dignity 1 and privacy to be respected. Discuss this with the 2 agency and ask how the most suitable care workers for 3 your particular care are chosen. Can you talk to them Home care agencies providing personal care must be before deciding? registered and inspected by the Care Quality Commission. 1 Ask to see a copy of their registration certificate. 2 3 How long has the agency been operating? 1 Care workers should be fully trained or be in ongoing 2 training. Ask the agency about their policies on this. 3 You will have a care plan drawn up by the agency which How many care workers would the agency assign to the carers will work to. Ask how often this plan will be care for you and would you see the same one every reviewed by the agency. day? If not, how does the staff rota operate and what Carers must be checked with the Disclosure and Barring happens if your care worker goes on holiday or is sick, Service (DBS) and have a criminal records disclosure – will you be notified in advance that a different care make sure this is the case. worker will be attending? 1 1 2 2 3 3 Paying How can you contact the agency in an emergency or If your care needs do not meet Adult Care and outside office hours? Support’s eligibility criteria and have been arranged 1 privately you should check carefully the fee rates 2 charged and exactly what the payment you make 3 covers. How hard or easy would it be to make a complaint and Comments, compliments and complaints how are things then put right? If you would like to make a comment about the service 1 you receive or are unhappy about any aspect of it, 2 you can speak to your home care provider, the local 3 authority, the Care Quality Commission or the Local If this is a private contract ask for a copy of the Government Ombudsman. For more information, agency’s contract terms and read these carefully with please see page 50. Visit www.carechoices.co.uk for further assistance with your search for care 23 Paying for care in your home

Councils provide upfront information on how much people can expect to pay for services and how charges are worked out. This information must be made available when a needs assessment is carried out and written confirmation of how the charge has been calculated must be provided after a financial assessment.

If you have more than £23,250 in savings or capital you will have to pay the full cost of your care in your home. The value of your home is not counted when working out with national eligibility criteria set by the charges for non-residential care. If you have Government. This ensures people are only more than £23,250, you should tell Adult required to pay what they can afford, taking Social Care before your savings fall below into account capital, savings, income and this amount as they may need to undertake expenditure. another assessment and advise you of ways to meet the costs of your eligible support Your financial assessment looks at how needs. much money you have coming in, gives an allowance (set by the Government) The council calculates charges in accordance for everyday living expenses and makes

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care allowance for disability-related expenditure. focus specifically on care funding advice, This is the extra amount you spend as a often referred to as specialist care fees result of your disability, condition or illness. advisers. They are regulated by the Financial The council can help you to identify these Conduct Authority (FCA) and must stick costs. It will also carry out a full benefit to a code of conduct and ethics and take check and, if you want it to, assist you with shared responsibility for the suitability of any claiming your full entitlement. product they recommend.

The Society of Later Life Advisers Figures mentioned here may change (SOLLA) aims to assist consumers and over the lifetime of this Directory. their families in finding trusted accredited financial advisers who understand financial needs in later life. Search its website Non-means tested care and support www.societyoflaterlifeadvisers.co.uk Care provided by the NHS in your own home to find a SOLLA-accredited independent is free; for example, services provided by a financial adviser. community or district nurse. Intermediate care, if received at home, may also be free, The Money Advice Service is a free and see page 9 for more information. Some impartial service set up by the Government. people do not have to pay towards care It offers free and unbiased advice. services. For example, aftercare services Tel: 0800 138 7777 provided under section 117 of the Mental Web: www.moneyadviceservice.org.uk Health Act are free of charge.

If you are in need of care or support, Further information on paying for care you may be eligible to claim Attendance can be found beginning on page 46. Allowance (AA), Disability Living Allowance (DLA) or Personal Independence Payments (PIP). AA, DLA and PIP are non-means- tested benefits. Provided you are eligible, you can receive AA, DLA or PIP regardless of how much income or capital you have. AA and DLA are payable to people over the age of 65 and PIP to those aged 16 to 64. There are different rates that can be awarded, dependent on the level and type of help you need. These, along with eligibility information, can be found at www.gov.uk Other ways to fund your care and support If you do not qualify for financial assistance from Adult Social Care, there are various ways in which you could consider paying for care and support. It is important that you seek independent financial advice when considering other funding options. There are independent financial advisers that

Visit www.carechoices.co.uk for further assistance with your search for care 25 Personal care Complex Care Holiday care Rapid responce care Live-in Care Social & Specialised Care Palliative Care

Quatro House, Lyon Way, Frimley Road, Surrey GU16 7ER T: 01276804421 E: [email protected] www.angelhearthomecare.co.uk Live-in Care from £695 per week

LifeCarers is about providing dependable, one-to-oneLifeCarers is support about providing to people dependable, at home. LifeCarers is about providing dependable, one-to-one support to people at home. one-to-oneYour trained support LifeCarer to visitspeople to athelp home. with personalYour trained care LifeCarer and practical visits things to help like with Your trained LifeCarer visits to help with houseworkpersonal care or andshopping. practical things like personal care and practical things like housework or shopping. Your LifeCarer o ershousework companionship or shopping. too, someone to talk withYour orLifeCarer escort youo ers on companionship a trip out. A trusted too, someone person who to talk The alternative to Care Home admission. Your LifeCarer o ers companionship too, someone to talk keepswith or an escort eye on you your on safetya trip out.and helpsA trusted you stayperson in touch who with or escort you on a trip out. A trusted person who withkeeps your an eye family. on your safety and helps you stay in touch Live-in Care enables anyone with care needs to keeps an eye on your safety and helps you stay in touch with your family. continue living in their own home with a with your family. round-the-clock care worker.

www.lifecarers.co.uk lifecarers0118 @life_carers9090683 0118 9090683 LifeCarers is part of the Bright Yellow Group regulated013440118 by the Care 9090683 Quality 859 Commissio 148n 08000 121 247 | www.liveincare.info LifeCarers is part of the Bright Yellow Group regulated by the Care Quality Commission LifeCarers is part of the Bright Yellow Group regulated by the Care Quality Commission

26 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Home care providers

Berkshire home care providers

121HEALTH&CARE ARK HOME HEALTHCARE LTD Reading Crowthorne Tel: 07946 544729 OP D PD LDA MH SI YA Tel: 01344 776376 OP D PD LDA MH SI YA AD A & T CARING SERVICES AUDLEY CARE Bracknell – INGLEWOOD Tel: 01344 388061 OP D PD MH Hungerford Advert page 20 Tel: 01488 687020 A2DOMINION – OP D PD LDA MH SI AD CARE & SUPPORT CHIMNEY COURT BEE FRIENDS LTD Reading Newbury Tel: 0208 825 2845 OP D PD MH SI Tel: 01635 523716 OP D YA AARON ABBEY CARE SERVICES LTD BERKSHIRE CARE LTD Wokingham Bracknell

Tel: 07557 665337 OP D PD SI YA Tel: 07445 555596 OP D PD MH SI YA ABICARE SERVICES LTD BETTER LIFE CARE LTD Thatcham Advert page 20 Slough Tel: 01635 863123 OP D PD LDA MH SI YA AD Tel: 0208 935 5653 OP D PD YA ABSOLUTE CARE UK LTD BLUE RIBBON BERKSHIRE Reading Maidenhead Tel: 0118 986 6700 OP D PD Tel: 01628 626026 OP D PD LDA MH SI YA AD AGE CONCERN SLOUGH AND BERKSHIRE EAST BLUEBIRD CARE (NEWBURY) Slough Newbury Tel: 01753 833890 OP PD MH SI AD Tel: 01635 36953 OP D PD LDA MH SI YA AD AGINCARE BLUEBIRD CARE (READING Berkshire Advert page 26 AND WOKINGHAM) Tel: 0800 012 1247 OP D PD LDA MH SI YA Reading ALLIED HEALTHCARE – NEWBURY Tel: 0118 986 3552 OP D PD LDA SI Thatcham BLUEBIRD CARE Tel: 01635 871022 OP D PD LDA MH YA (WINDSOR & MAIDENHEAD) ALLIED HEALTHCARE – READING Maidenhead Reading Tel: 01628 566244 OP D PD LDA SI YA Tel: 0845 641 3222 OP D PD MH SI YA BRACKNELL FOREST BOROUGH COUNCIL – ALTUS AT HOME SUPPORT INTERMEDIATE CARE Wokingham Bracknell Tel: 0118 418 1288 OP D PD YA Tel: 01344 351450 OP D PD LDA MH SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Residential care home providers are listed on page 55 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 27 Berkshire home care providers continued

BRIGHT YELLOW BRACKNELL (T/A LIFECARERS) CAREMARK Bracknell (SLOUGH AND SOUTH BUCKS) Tel: 01344 988433 OP D PD MH SI YA AD Windsor Tel: 01753 201116 OP D PD LDA MH SI YA AD BROADWAY HOUSE Newbury CAREMARK Tel: 0116 273 3034 OP D PD LDA YA AD (WEST BERKSHIRE AND READING) Reading BUCKS PERSONNEL LTD Tel: 0118 957 1155 OP D PD LDA MH SI YA AD Slough Tel: 01753 201688 OP D PD LDA MH SI YA CAREMARK (WOKINGHAM) CALL US Wokingham Newbury Tel: 0118 978 4657 OP D PD LDA MH SI YA AD Tel: 01635 521733 OP D PD LDA MH SI YA AD CAREWATCH CARE @ HOME (READING AND WEST BERKSHIRE) NEWBURY LTD Reading Reading Tel: 0118 957 2844 OP D PD LDA MH SI AD Tel: 0800 014 8729 OP D PD LDA MH SI YA CAREWELL LTD CARE 1ST HOMECARE Reading – BERKSHIRE Tel: 0118 977 2135 Bracknell OP D PD LDA MH SI YA AD Tel: 0118 418 1012 OP D PD LDA MH SI YA CCS HOMECARE CARE IN THE HOME SERVICES LTD Wokingham Slough Tel: 01628 600412 Tel: 0118 908 8420 OP D PD LDA SI YA MH

CARE IN YOUR HOME LTD CHARLES CLORE COURT Bracknell EXTRA CARE SHELTERED HOUSING Reading Tel: 01344 567675 OP D PD YA Tel: 0118 937 5370 OP CARE PARTNERS Newbury CHILMINGTON AT HOME Tel: 01635 581244 D PD LDA MH SI YA Reading Tel: 0118 956 7877 PD LDA CARE RESPONSE LTD Ascot CHROME TREE LTD Tel: 01344 876099 OP D PD LDA MH SI Slough Tel: 01753 708737 OP D PD MH SI YA CARELINE – THE AGENCY FOR CARE STAFF CHRYSALIS CARE LTD Reading Reading Tel: 0118 958 5858 OP PD LDA MH SI YA Tel: 0118 942 9889 OP PD SI YA

28 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Berkshire home care providers continued

CLECE CARE SERVICES LTD – READING BRANCH CROSSROADS CARE Reading WEST BERKSHIRE Tel: 07703 715046 OP D PD LDA YA Newbury Tel: 01635 30008 COMMUNITY REABLEMENT TEAM (CRT) OP D PD LDA MH SI YA AD Reading CROSSROADS CARING FOR CARERS Tel: 0118 937 3745 OP Wokingham Tel: 0118 979 5324 COMPLETE CARE WINDSOR OP D PD LDA MH SI YA Windsor DIAMOND QUALITY CARE SERVICES Tel: 01753 622227 OP D PD SI Newbury Tel: 01635 523410 CONCEPT CARE PRACTICE LTD OP D PD MH SI YA – 20 CROSS STREET DIMENSIONS BERKSHIRE Reading Advert page 30 DOMICILIARY CARE OFFICE Tel: 0118 957 4510 OP D PD LDA MH SI YA AD Newbury Tel: 0300 303 9012 CONSULTANCY CARE LTD LDA Bracknell DVL SUPPORTED LIVING SERVICES Tel: 01344 305891 OP D PD LDA MH SI AD Slough Tel: 01753 536227 CORDANT CARE – READING LDA Reading E.C. CARE LTD Tel: 0118 958 8868 OP D PD LDA MH SI YA Windsor Tel: 07970 741245 CORNERWAYS OP D PD SI Wokingham ELEGANT CARE SERVICES Tel: 0118 977 0036 LDA YA Windsor Tel: 07877 592306 COUNTY CARERS LTD OP D PD LDA MH SI YA Wokingham EXCEL SUPPORT SERVICES LTD – SOUTH EAST Tel: 07899 891807 OP D PD SI Bracknell Tel: 0203 195 0148 COUNTY CARE (WINDSOR) PD LDA MH SI YA Windsor FITZROY SUPPORTED LIVING – MAIDENHEAD Tel: 01753 201180 OP D PD LDA MH SI YA AD Maidenhead Tel: 01628 782595 CREATIVE CARE SOLUTIONS (UK) LTD LDA YA Reading FOREVER HOMECARE LTD Tel: 0118 958 7671 LDA MH Slough Tel: 0800 298 3301 CREATIVE SUPPORT – READING SERVICES OP D PD LDA MH SI YA AD Reading GABRIEL’S ANGELS LTD Tel: 0118 957 3709 LDA Wokingham Tel: 0118 332 0099 CREATIVE SUPPORT – WEST BERKSHIRE OP D PD LDA YA SERVICES GARDINER’S Newbury Reading Tel: 07971 338469 OP PD LDA MH SI YA Tel: 0118 947 6666 OP D PD LDA MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care 29 MAKING THE MOST OF YOUR LIFE WITH CONCEPT CARE As one of the Thames Valley’s most respected suppliers of home care and support, we provide high quality and innovative services to enable elderly and/or disabled persons to remain independent in their own home. • Personal Care • Accompaniment • Assistance with medication • Personal Assistance with hobbies, • Meal preparation leisure and administration • Overnight stays • Expert advice and support in • Live-in care and support employing your own PA T: 0118 957 4510 E: [email protected] www.concept-care.co.uk 20 Cross Street, Reading RG1 1SN

Currently we are providing the following Services: • Dementia Care • Mental health conditions • Physical disabilities • Sensory impairments Do you need a • Caring for adults over 65 yrs • We are accepting direct payments and Helping Hand? private clients T: 01753 722 108 If you are looking for an alternative to residential E: [email protected] www.inhandcommunitycare.com care or extra support for those everyday tasks that are becoming difficult for you or a loved one - then we’re here to help - from 30 mins per week to full time Live-in Care. Our Berkshire care team has been providing award winning homecare since 1989 and can help with: personal care, housekeeping, help getting around or even to provide a break for an existing care-giver. To find out how we can help, call: 0118 914 5807 or visit: www.helpinghands.co.uk

30 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Berkshire home care providers continued

GOLDEN ROSE COMMUNITY CARE LTD HOMECARE PEOPLE LTD Slough – WOKINGHAM, THE Tel: 01753 678011 OP D PD LDA MH SI AD Wokingham Tel: 0118 997 7499 OP D PD MH SI YA GREENSLADE SERVICES LTD Reading IMPACT CARE SERVICES Tel: 0118 957 4550 PD LDA SI YA Slough Tel: 01753 720277 OP D PD LDA MH SI YA AD HALCYON HOME CARE Maidenhead INCA NURSING AGENCY AND Tel: 01628 298262 OP D INCA DOMICILIARY CARE AGENCY Bracknell HARINO CARE LTD Tel: 01344 482171 OP D PD LDA SI YA – HEAD OFFICE Reading INDEPENDENCE WITH DIGNITY SUPPORT Tel: 0118 930 6120 OP D PD MH SI YA SERVICES LTD Thatcham HARMILL HOUSE Tel: 07429 539046 OP D PD LDA MH SI YA Reading Tel: 0118 983 6368 OP D INDEPENDENT SUPPORTED LIVING AND DISABILITIES LTD HELPING HANDS WOKINGHAM Slough Wokingham Advert page 30 Tel: 01753 771122 PD LDA MH YA Tel: 0118 914 5807 OP D YA INHAND COMMUNITY CARE HERITAGE HEALTHCARE – WINDSOR Slough Advert page 30 Windsor Tel: 01753 722108 OP D PD MH SI Tel: 01753 428028 OP D PD LDA MH SI YA JIGSAW CREATIVE CARE HOLYPORT LODGE Reading CARE HOME Tel: 0118 988 9686 OP PD LDA MH SI YA Maidenhead Advert page 62 Tel: 01628 879842 OP D PD SI YA KCARE NURSING AGENCY LTD Reading HOME ANGELS HEALTHCARE Tel: 0118 956 9922 OP D PD LDA MH SI YA AD SERVICES LTD Slough Newbury Tel: 01753 525775 OP D PD LDA MH SI YA AD Tel: 01635 33268 OP D PD LDA SI YA Wokingham KINCARE Tel: 0118 402 8935 OP D PD SI YA Newbury Tel: 01635 550611 OP D PD SI YA HOME INSTEAD SENIOR CARE Maidenhead KINGWOOD – Tel: 01628 299097 OP D PD LDA MH SI YA DOMICILIARY CARE Reading Reading Tel: 0118 909 9108 OP D PD LDA MH SI YA Tel: 0118 931 0143 LDA

Visit www.carechoices.co.uk for further assistance with your search for care 31 Oxford House Community Care provides Personal Care, Support and Companionship services to people in their own homes.

Established in 1992, we have a trained and competent team of Care Workers across East Berkshire. We can tailor individual support to suit each person’s requirements and preferences. For a no obligation consultation, please contact us.

T: 01753 645112 E: [email protected] www.oxfordhousecare.com

rest assured we care limited independent living in your own home Stay in the home you love.  Flexible & tailored care around the clock Live-in Care in the comfort of your own home Stay in the home you love.  What we offer: Care and housekeeping in your own home • Companionship • Flexible & tailored care around the clock the way you like it • Help with personal care, washing and dressing • Care and housekeeping in your own home  Peace of mind for yourself or a loved-one • Experienced, well-trained carers the way you like it  Established since 1986 • Assisting with mobility • Peace of mind for yourself or a loved-one  • Cooking wholesome and nutritious meals Friendly, trained and dedicated carers • Shopping, light house work, laundry • Established since 1986 • Someone to accompany you on outings • Friendly, trained and dedicated carers Call now for helpful advice. • Someone to drive your car Stay in the home you love. • Support of a friendly professional care team  Tel: 01494 678811 Tel:Flexible 01753 & tailored 833242 care around the clock Chester House • 9 Windsor End T: 01483 481000 F: 01483 489888  Care and housekeeping in your own home Beaconsfield • HP9 2JJ E: [email protected] www.universal-care.co.ukthe way you like Stay it in the home youwww.universal love.-care.co.uk W: www.restassured-wecare.com  Peace of mind for yourself or a loved-one  Established since Flexible1986 & tailored care around the clock  Friendly, trained and dedicated carers  Care and housekeeping in your own home CROSSROADS OFFER A Call now for helpful advice. UNIQUE SERVICE the way you like it Tel: 01494 678811  Chester House • 9 Windsor End We focus on Carers, giving them PeaceBeaconsfield of • HP9mind 2JJ for yourself or a loved-one respite, relief or a break.  Establishedwww.universal-care.co.uk since 1986 Reading Crossroads care support workers are trained in accordance with the Care Certificate and CQC requirements. We provide person centred care and agree a  Friendly, trained and dedicated carers support plan with the carer and their dependent detailing their desired outcomes.

We offer a high quality range of services including the following: Call now for helpful advice.

• Respite for Carers Enabling carers to have respite from their caring duties. This can include accessing activities themselves whilst their dependent is Tel: 01494 678811 supported by a care support worker. Chester House • 9 Windsor End Beaconsfield • HP9 2JJ • Caring Short Breaks Service Who we are: Our services: We work with people whowww.universal have: -care.co.uk Care support workers are trained and able to provide personal care, support with administration of medication, light household Kimara Support is a family A Learning Disability tasks, companionship and meal preparation. owned and managed Those who have Mental Health

company. As a company Needs • Clubs & Groups: we are passionate about Older People Reading Crossroads offers group care with targeted activities for giving service users a the person with care needs. These activities can include trips and Older People with dementia short courses in a variety of hobbies depending on the interests of service that is not only those attending. value for money but also Those with Physical Disabilities one that is safe, respectful Those who have Acquired Brain • Responsive to carers in urgent need: of individual needs, Injury In Partnership with our Reading & West Berkshire Carers Hub inclusive of service users Those who have Substance service we will Support carers to prepare a contingency plan for choices and enabling Misuse issues emergency situations when they cannot fulfil their caring duties. of service users to meet Those who have healthcare their full potential in needs If you are interested in hearing more about our services do: independence. Telephone us on 0118 945 4209 Serviceor email us on [email protected] (020) 3291 3436 User Bands Registered Charity No. 108048 [email protected]

32 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Berkshire home care providers continued

LADY ELIZABETH HOUSE NEW SUPPORT SOLUTIONS Maidenhead Reading Tel: 01628 635879 OP PD SI YA Tel: 0118 933 2286 OP D PD LDA MH SI YA AD

LEAN ON ME COMMUNITY NORWOOD RAVENSWOOD CARE SERVICES LTD Crowthorne Reading Tel: 0208 809 8809 OP D PD LDA MH SI YA Tel: 0118 953 3722 OP D PD MH YA ORACLE MEDICAL LIFECARERS READING CARE UK LTD AT BRIGHT YELLOW GROUP Slough Reading Advert page 26 Tel: 01753 524242 OP D YA Tel: 01344 859148 OP D PD MH SI YA AD PATIENCE CARE SERVICES LTD LOVINGANGELS CARE LTD Reading Bracknell Tel: 0118 933 8612 OP D PD LDA SI YA Tel: 01344 304936 OP D PD LDA SI YA PEMBROKE APARTMENTS LOVINGANGELS CARE LTD Reading Bracknell Tel: 0118 941 4200 OP D PD MH SI YA Tel: 07725 551127 OP D PD LDA SI YA PEMBROKE LODGE LYNWOOD HOME CARE Reading Ascot Tel: 0118 941 4200 OP D PD MH SI Tel: 01344 298174 OP D PD LDA MH SI YA PEOPLE MATTER SUPPORT MAHOGANY CARE – SERVICES LTD HOLYPORT Reading Maidenhead Tel: 07775 446434 OP LDA YA Tel: 07703 020567 OP D PD YA PREMIER MEDICAL MAKAI CARE LTD STAFFING BRACKNELL Reading Bracknell Tel: 07825 180069 OP LDA MH YA Tel: 07500 872238 OP D PD LDA SI YA

MAPP CENTRE PRIVILEGE CARE LTD Reading Slough Tel: 0118 380 0822 OP D PD MH SI YA Tel: 01753 548110 OP D PD SI YA

MATCH OPTIONS PROMEDICA24 UK LTD – READING Slough Reading Tel: 01753 545342 OP D PD LDA MH SI YA Tel: 0118 321 4486 OP D YA

MIHOMECARE – READING PURLEY PARK TRUST (DCA) Reading Reading Tel: 0118 945 1563 OP D PD MH SI YA Tel: 07712 305677 LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 33 Berkshire home care providers continued

Q1CARE LTD RIGHT AT HOME Theale (MAIDENHEAD AND SLOUGH DISTRICT) Tel: 0118 965 4090 OP D PD SI YA Maidenhead Tel: 01628 200068 OP D PD SI YA QUALITY CARE PROVIDERS (DOMICILIARY CARE) RIGHT AT HOME (READING) Reading Reading Tel: 0118 966 6832 PD LDA MH SI Tel: 0118 327 6961 OP D PD LDA SI YA

RADIAN SUPPORT DCA RMB HEALTHCARE Windsor Bracknell Tel: 01753 747372 OP PD LDA MH SI Tel: 01344 249415 OP D YA

RADIS COMMUNITY CARE ROYLE CARE LTD (CEDAR COURT) Reading Reading Tel: 0118 957 7460 OP D PD MH SI YA AD Tel: 0118 975 9496 OP D SARAH'S CARERS LLP RADIS COMMUNITY CARE Newbury (OAK TREE HOUSE ECH) Tel: 01235 606200 OP D PD LDA SI YA Reading Tel: 0118 942 0702 OP D PD LDA MH SI YA SHORT TERM SUPPORT AND REHABILITATION TEAM RADIS COMMUNITY CARE (READING) Windsor Reading Tel: 01628 621981 OP D PD LDA MH SI YA AD Tel: 0118 986 7891 OP D PD LDA MH SI YA AD SILVERDALE CARE SERVICES LTD RAINBOW SOCIAL CARE LTD Newbury Wokingham Tel: 01635 36810 OP D PD SI Tel: 0118 402 8923 OP D PD LDA MH SI YA SLATER CENTRE, THE READING CROSSROADS Newbury Reading Advert page 32 Tel: 01635 778125 OP LDA YA Tel: 0118 945 4209 OP D PD LDA MH SI AD SLOUGH BOROUGH COUNCIL REALCARE + LTD DOMICILIARY CARE Reading Slough Tel: 0118 983 9000 OP D PD LDA MH SI YA AD Tel: 01753 690936 OP D PD LDA MH SI YA

REDWOOD HOUSE SLOUGH CROSSROADS – CARING FOR CARERS Hungerford Slough Tel: 01488 680892 OP D PD LDA SI YA Tel: 01753 525796 OP D PD LDA MH SI YA

RESPONSE – DCA SORELLE SUPPORT Reading Reading Tel: 01865 397943 OP D MH YA Tel: 0118 966 4273 OP D PD LDA MH SI YA

34 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Berkshire home care providers continued

ST CHRISTOPHER’S HOME CARE LTD Ascot Tel: 01344 883905 OP D PD MH SI YA START Wokingham Tel: 0118 977 8600 OP D PD SI YA STATION ROAD, 11A Slough Tel: 01628 669648 OP D PD LDA SI YA TOP CLASS QUALITY SERVICES LTD Reading SUPERB HEALTHCARE LTD Tel: 0118 958 8297 OP D PD LDA MH SI YA Reading Tel: 0118 375 6175 OP D PD LDA MH SI YA AD TOTAL HEALTH SUPPORT AND TRAINING SERVICES LTD SUPPORT HORIZONS Reading Wokingham Tel: 0118 951 9586 OP D PD LDA MH YA AD Tel: 0118 989 3959 OP D PD LDA MH SI YA VOYAGE (DCA) SOUTH SUPPORT PARTNERS Slough Newbury Tel: 01753 708941 OP D PD LDA MH SI YA Tel: 01635 581244 OP D PD LDA MH SI WAYMARKS LTD SUPREME HEALTHCARE SERVICES Reading Reading Tel: 07789 944074 LDA YA Tel: 0118 953 3720 OP D PD LDA MH SI YA WEST BERKSHIRE COUNCIL SURECARE (READING AND EAST BERKSHIRE) HOME CARE SERVICE Reading Newbury Tel: 0118 959 5288 OP D PD LDA MH SI YA Tel: 01635 503503 OP D PD LDA MH SI YA SURECARE (SLOUGH) WHITESTONE CARE Slough Slough Tel: 01753 548876 OP D PD LDA MH SI AD Tel: 0800 085 1254 OP LDA MH YA SYLVIANCARE YOUR ABILITY READING Reading Reading Tel: 0118 327 3232 OP D PD LDA MH SI YA Tel: 0118 902 7162 PD LDA MH SI YA THAMESFIELD AT HOME YOUR CHOICE SERVICES – ST JOHNS ROAD Henley-on-Thames Newbury Tel: 01491 418100 OP D PD LDA MH SI YA AD Tel: 01635 41464 LDA TONNA CARE SERVICES LTD ZION DOMICILIARY CARE AGENCY Reading Slough Tel: 0118 975 9222 OP D PD LDA Tel: 01753 531619 OP D PD MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 35 Housing with care

Housing with care combines independent Shared Lives living in a home with security of tenure, along with care services arranged according Shared Lives is a care service for adults with to need. Schemes may be run by housing learning or physical disabilities and for older associations, the local authority, voluntary people. It is family-based care provided by organisations or private companies. individuals and families. Shared Lives carers Properties may be available for rent, mixed are local people recruited and trained to tenure or to purchase. make sure they have the right qualities to provide care and support. Supported Living Sheltered housing Supported Living is a term generally used to describe situations in which people (often Sheltered (or retirement) housing is provided adults with a disability) rent their home, and by local authority housing departments and their personal care or support is arranged housing associations for people who would separately. This means they can change like to remain independent but prefer the their support without having to move, or can added security and reassurance of a scheme move and take the same support with them. manager and an alarm call service. People have greater security of tenure, and A scheme manager is either based at the site can claim a wider range of welfare benefits or visits regularly. Many sheltered housing than in residential care. schemes also have communal lounges, laundry facilities, lifts, door entry systems and specially adapted facilities.

Contact your local council for further advice on local schemes, contact details are on page 5.

Extra Care housing Supported Living can be delivered in a range of settings, including individual flats Extra Care housing is similar to or houses, clusters of self-contained flats on sheltered schemes, with self-contained the same site, shared accommodation, and accommodation together with some extra care housing. The individual, a private communal facilities. In an Extra Care scheme, landlord, a housing association, a local instead of low-level support traditionally authority or a charity may own the property. provided by wardens in sheltered schemes, higher levels of care and support are provided Supported Living refers to the way in which on site by a designated team of care workers, accommodation and support are organised, who can be available 24-hours a day. rather than the amount of support. This will be tailored to individual need and can Extra Care allows you to retain your own include access to support 24-hours a day tenancy and have care services delivered, if assessed as necessary, although many ensuring that you are able to remain safely people do not require this – particularly with in your own self-contained accommodation. the use of assistive technology (discussed Contact your local council for more information further on page 16). on Extra Care housing and local schemes.

36 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Specialist services

Learning disability You can get help and advice on problems you may be experiencing with being listened to The Government has indicated that services or understood; your education; keeping well; for people with disabilities should promote money and work; somewhere to live; things the following key principles: to do and helping others to care for you. • respect people’s rights; Support can come from arts therapists; • actively promote people’s independence; community nurses; dieticians; occupational • ensure that people have, and are able to therapists; physiotherapists; psychiatrists make, choices in all areas of their lives; and and psychologists; speech and language • create opportunities for people to be therapists and your doctor. included rather than separated from society. If you are assessed as eligible for support, the local authority may help you find the right support to meet your needs. Services can include help in the home (explained on page 19), adaptations and equipment (see page 16) and holidays.

For people looking to move out of their family home, there are a number of options that could be explored.

You may want to have your own home with support arranged as necessary or you may want to look into a Supported Living scheme, explained on page 36. These options can give greater independence and choice. CLDTs will also help you get advice and A good quality care home can also help support on advocacy benefits, housing and to promote independence and can be a from the police if necessary. Contact your step towards more independent living for local council for more information, details are some people who may initially require more on page 5. support. Mental health Contact your local authority for further advice about your housing options, to Your GP should be your first point of contact arrange an assessment or to find out what if you need help with a mental health services are available in your area. Contact condition or you are concerned about your details are on page 5. mental health. They may refer you to your local Community Mental Health Team Community Learning Disability Teams (CMHT). These teams are made up of (CLDTs) work with adults aged 18 and over different professionals who will, with your who have a learning disability and are not permission, assess your mental health needs. able to manage without the right kind of They will then work with you to plan any support. support you may be assessed as needing.

Visit www.carechoices.co.uk for further assistance with your search for care 37 The teams provide services to all adults and Adult Mental Health teams – local children who are: contacts • blind or partially-sighted or have a degree Bracknell Forest Community Mental of sight loss; Health Team • deaf or hard of hearing or have a degree of Tel: 01344 823333 hearing loss; or Reading Mental Health Team • deafblind or have a degree of dual sensory Tel: 0118 960 5612 loss.

Slough Community Mental Health If you care for someone with a sensory Team impairment, the Sensory Services teams can Tel: 0300 365 0300 (new referrals) carry out an assessment of your needs as 01753 690950 (existing referrals) a carer to help you to continue to support them. West Berkshire Community Mental Health Team Tel: 01635 292020 Action on Hearing Loss Tel: 0808 808 0123 Wokingham Community Mental Textphone: 0808 808 9000 Health Team SMS: 07800 000360 Tel: 0118 989 0707 Email: informationline @hearingloss.org.uk Physical disability Web: www.actiononhearingloss.org.uk

If you have a physical disability or a long- Berkshire Vision term condition, Adult Social Care and other Tel: 0118 987 2803 organisations in the independent and not- Email: [email protected] for-profit sectors may be able to signpost you Web: www.bcbs.org.uk to, or provide you with, a range of services to help you live as independently as possible. RNIB There are also services available to support Tel: 0303 123 9999 someone who may be your carer. Email: [email protected] Web: www.rnib.org.uk

Advocacy Advocates can give advice, support and information to people of any age. They Sensory services help you to voice your concerns and guide Sensory Services teams, which include you through difficult or challenging times. rehabilitation workers and social workers, can You should consider using the services of an provide information packs, advice and access advocate if you feel unsure or concerned to services as well as support from a network when you are faced with making an of national and local agencies. important decision about your care.

38 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Advocates are not there to tell you what to near the end of your life. Good planning for do or to make decisions for you, but to help all your needs should mean that you can (if you express your views and make your own you choose) remain in your home or care decisions. home in your last days and not have to be admitted to hospital.

Advocates – useful contacts When choosing a service you should consider its end of life care philosophy and policies. Just Advocacy Enabling people to die in comfort and with Offers independent advocacy support dignity is a core part of providing care and to people who may find it difficult to be the way care professionals approach the heard or speak out for themselves. process will be incredibly important for you, Tel: 01276 28515 your family and carers. Email: [email protected] Web: www.justadvocacy.org.uk

POhWER Delivers information, advice, support and advocacy services throughout England. Tel: 0300 456 2370 Email: [email protected] Web: www.pohwer.net

Support, Empower, Advocate, Promote (SEAP) SEAP provides an advocacy service in Berkshire for adults with a mental health condition. Tel: 0330 440 9000 Email: [email protected] Web: www.seap.org.uk The service should have an open approach West Berkshire Advocacy (WEBCAS) to end of life care. It should initiate Provides a range of advocacy services conversation with you and your family and for people with disabilities and their work with your GP to ensure your needs and carers, mainly in West Berkshire, Reading wishes are discussed and planned for. An end and Wokingham. of life care plan should also be drawn up, as Tel: 01635 760535 it is vital to establish your preferences and Email: [email protected] choices. Web: www.webcas.org.uk You could use the Preferred Priorities for Care (PPC) document to help with outlining your End of life care wishes. The PPC document is designed to help you prepare for the future and gives you Although the subject of dying is often painful an opportunity to think about, talk about and to contemplate, it is essential that you and write down your preferences and priorities for your relatives discuss your wishes as you care at the end of life.

Visit www.carechoices.co.uk for further assistance with your search for care 39 It is also important to know that all health and social care staff must be trained in Useful websites communication regarding end of life care and will be trained in assessing the needs of Compassionate Communities individuals and carers. Compassionate Communities aims to help people develop the skills to It is worth asking care providers whether address issues raised by end of life and they are working towards The Gold other losses. It also tries to be a helpful, Standards Framework. This can be used empathic ear. in various settings, for example hospitals, www.compassionatecommunities. primary care and care homes, to improve the org.uk co-ordination and communication between different organisations involved in providing Dying Matters care for someone near the end of their life. Set up by the National Council for Palliative Care, the coalition aims to promote awareness of dying, death and bereavement. The website has a comprehensive support section. www.dyingmatters.org

WidowNet Established in 1995, the first online information and self-help resource for, and by, widows and widowers. www.widownet.org

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

40 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Care homes

All care providers in the country must be care part of your fees is paid by the NHS registered with the Care Quality Commission to the home directly: the current amount (CQC). All services are inspected by the is £112.00 per week for the lower rate and CQC, which reports on its findings and rates £154.14 per week for the higher rate. This each home. These inspection reports and figure may change over the lifetime of this ratings are available at the home or from the Directory, check with Adult Social Care. CQC (www.cqc.org.uk). Before you decide whether to move into a residential home, you should contact the council for a needs For further information on care homes assessment (see page 8). and care homes with nursing, and how to find one to meet your needs, call this Types of care home Directory’s independent helpline on 0800 389 2077. Care homes (personal care only) If you need someone to look after you 24-hours a day, but don’t need nursing care, a care home offering only personal care may Activities in care homes be the best option. Personal care includes The word ‘activity’ can imply many different bathing, feeding, dressing and help with things but in the context of a care home moving. It must be paid for if your capital/ it should mean everything a resident does savings exceed £23,250. This figure may from when they wake up in the morning until change during the lifetime of this Directory. they go to sleep at night. Choosing what See page 46 for more information on paying colour cardigan to wear can be an enjoyable for your care. It is a good idea to have a activity to start the day. Watching your needs assessment before you choose a favourite TV programmes or listening to the care home to ensure it is the best way to birds sing might bring a smile. Attending an meet your needs, see page 8 for more on exercise class might make you feel better. assessments. All of these can be defined as ‘activities’. They can provide a point of interest, fun and Care homes with nursing challenge to each day. A care home with nursing provides the same care and support as a care home offering Lots of care homes now employ a dedicated personal care, but with 24-hour nursing activity co-ordinator. What they do and staff on hand. If you think you may require how they do it varies from one home to nursing care in a home, you should arrange another. In the best homes they are fully to be visited by a social worker or a care integrated into the staff team, play a key manager to work out what care you will part in developing care plans and ensure need. This visit might be in your own home, that all staff appreciate the part they play in or in hospital if you’ve been ill, or in a care delivering high-quality activity provision. home. You will be fully involved in planning your care needs.

If, after a needs assessment, a care home Review the ‘Activities’ section of the providing nursing care is the best solution for care homes checklist on page 42 for you, a social worker will give you information questions to consider asking potential to help you find a home which meets your providers. care requirements. The cost of the nursing

Home 1 Fees per week: £ Home 2 Fees per week: £ Home 3 Fees per week: £

First impressions 1 2 3 • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach • Were you met by someone when you first of the communal facilities? arrived at the care home? • Are there both showers and baths? • Do staff seem warm, friendly and polite? • Are bathrooms adapted to help people in • Do the residents seem happy, active and and out of the bath? sociable? • Does the home feel homely and welcoming? Accessibility 1 2 3 • Is the home fresh, clean and comfortably furnished? • Does the home have the right adaptations and equipment to meet your needs?

Fees 1 2 3 • Are all areas accessible for wheelchair users? • How much are the fees? (Insert fees above • Does the home have extra wheelchairs and right.) walking aids? • Do the fees cover all the services available? • Is there adequate provision for people with sight or hearing difficulties? What evidence is • Under what circumstances will the fees alter available that shows this? – e.g. annually or according to increasing needs? Life within the home 1 2 3 • Is the notice to terminate the contract reasonable? • Are there any rules and restrictions (e.g. going out, time of return etc.)? Can you see • Can you see a table of the fees charged? a copy of any literature pointing these out?

Transport 1 2 3 • Can you choose when to get up and retire every day? • Is the home easy to get to for relatives and friends? • How are residents involved in decisions about life in the home? • Does the home provide its own transport? Can you see what sort? • Is there a telephone where you can make and take calls in private and comfort?

Accommodation 1 2 3 • Will someone post a letter for you? Or is there a post box nearby? • Are bedrooms single or shared? Is there a choice? • Is there enough privacy given to residents? • Can you decorate and re-arrange your room • Is alcohol served or permitted? to suit yourself? • Are there smoking and non-smoking areas? • Can you bring your own furniture and TV? • What arrangements are there for religious • Is there a call system for emergencies? observance? • Are there enough electric sockets in your • Can you handle your own money? If not, room? what arrangements are in place? • Can you control the heating in your room? • Does a hairdresser/chiropodist visit? • Can you lock your room and is there a secure • Are residents accompanied on visits to the place for valuables? GP or hospital?

42 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Staff 1 2 3 • Can you stay in your own room if you want to? • Do the staff appear clean, cheerful and

respectful? Gardens 1 2 3 • Observe how the staff talk to residents. Are • Are the grounds and gardens attractive? people treated with dignity as well as being treated in a friendly manner? • Are all areas safe and accessible? • Are the staff formally trained? • Is there somewhere to sit? • Is there an adequate number of staff on • Are they quiet? duty day and night? What evidence is Contract terms 1 2 3 available to back this up? • Can you retain your own room if away? Visitors 1 2 3 • Can you have a short-stay or trial period? • Are visitors welcome at all times? • Ask to be given a statement of terms and • Is there somewhere to see them in private? conditions used by the home. • May your visitors join you at meals? • Are all procedures, such as complaints, clearly spelt-out? Where? Ask to see a copy. • Can your visitors stay overnight? Notes Catering 1 2 3 • How much choice do you get about meals? • Is the food varied and interesting? • Can the home cater for your dietary needs? • Ask to see a current menu to answer these questions. • Can you have snacks or drinks any time of the day or night? • Can you eat in your room?

Activities 1 2 3 • Can you continue to pursue your hobbies and interests?

• What sorts of activities and entertainment are organised? • Can you see a copy of the home’s current activities diary? • Are outings and holidays arranged? How much do they cost? £...... £...... £...... • Are escorts available if necessary? • Is a library service available? • Can you have your own flower bed or help in the garden?

Visit www.carechoices.co.uk for further assistance with your search for care 43 Care homes and dementia

A good care home will follow the concept of Make sure staff know the person you care a person-centred approach to care for people for by providing life story books, telling staff with dementia. This means that the unique about their likes and dislikes and providing qualities and interests of each individual will belongings that bring comfort and have be identified, understood and accounted for meaning for the person you care for. in any care planning. Within the home, much is down to the The person with dementia will have an attitude and skills of the manager and the assessment and an ongoing personalised care staff. Do they provide an environment that plan, agreed across health and social care. This enables a person with dementia to exercise should identify a named care co-ordinator and choice and personal preferences even in the addresses their individual needs. later stages of the condition? Who is the person in charge of championing dementia They must also have the opportunity to care best practice in the home? Further discuss and make decisions, together with questions to consider are included in the their carers, about the use of advance residential dementia care checklist on statements, advance decisions to refuse page 45. treatment and Lasting Powers of Attorney. For more information on these see page 49. Design and technology The design of a care home specialising in It is important that care and support options dementia needs to be based on small group are tailored to the needs of the individual. living, preferably with accommodation on one level and with opportunities to go in and out of the building within a safe environment. Lynwood Care Centre Plenty of natural light and an easy way of finding one’s way around the building Residential & Nursing care and grounds are essential for minimising Staged Dementia care disorientation. Rehabilitation Staff training Respite care Dementia-specific training is essential Home care to ensure that care home staff have an understanding of how best to support and 01344 298100 care for people with dementia. Ask to speak with the Dementia Champion and question [email protected] the placement if the home does not have a www.lynwoodcare.co.uk specific Dementia Lead.

For help with finding specialist dementia care homes, call this Directory’s free helpline on 0800 389 2077, or visit BEN - Motor and Allied Trades Benevolent Fund. www.carechoices.co.uk to search for Lynwood Court, Lynwood Village, Rise Road, Ascot SL5 0FG. A charity registered in England and Wales (no.297877) and Scotland (no.SC039842). care homes across the country.

Things to look for in care homes specialising in example at the weekend and in the week. If possible dementia. Please use in conjunction with the care go with the person you care for. First impressions homes checklist on page 42. count. Think about how you are greeted and the way staff relate to people with dementia. When you visit, spend some time looking around, talking to the manager, staff and residents. Look at Most importantly, do not be afraid to ask questions. several care homes and visit at different times, for This is always the best way to get information.

Home 1 £ p/w

Home 2 £ p/w

Home 3 £ p/w

The best indication of a good home is that the Do staff compile life story books including photographs residents appear happy and responsive. and mementoes? Are there rummage boxes around the home to 1 stimulate residents? 2 1 3 2 3 It is important to note whether staff seem friendly and caring towards residents and whether they If the person with dementia needs or is likely to treat residents with respect. need equipment or adaptations you may want to What training and experience in dementia care do check: they have? There is adequate signage and cues for different parts 1 of the home such as dining room and bathroom. 2 1 3 2 Will the person with dementia have a member of staff 3 particularly responsible for their care? The home’s policy about locking external doors. 1 1 2 2 3 3 Is there a member of staff you can talk to about your You may want to find out whether the person with own worries about the person with dementia? dementia can have a single room and whether: 1 Residents are encouraged to bring in some of their own 2 furniture and possessions to increase familiarity. 3 1 A manager who is caring as well as efficient can 2 make all the difference to a home. 3 Does the manager have a knowledge of dementia Residents should be stimulated without feeling and can they deal with difficulties that may arise in an stressed. understanding way? Are reminiscence activities available? 1 1 2 2 3 3 Is there a full assessment at home before a resident is Are residents able to compile memory boxes? admitted? 1 1 2 2 3 3

Visit www.carechoices.co.uk for further assistance with your search for care 45 Paying for residential care

Care funded by the council What if a home costs more than the local authority is prepared to pay? Do I qualify for local authority financial The local authority will allow a third party assistance? to top up your fees, as long as they are If you have been assessed as needing a able to do so over the long term. For more care home place and your capital including information on third party payments, see your savings is below 23,250 you may be £ page 48. entitled to financial support from your local authority. To find out more, contact Adult My partner needs care, how does this Social Care. Contact details are on page 5. financially affect me? The local authority will take into account 50 If eligible, and you have capital below percent of any joint savings. Therefore, it is £14,250, you may be entitled to maximum useful to have separate accounts to pay care financial support from the council, costs from the account of the person in the contributing your income less £24.90 per care home. week retained for personal expenses. If you have capital between £14,250 and £23,250, Paying for your own residential care you must pay £1 per week for each £250 between these two figures. Capital includes If you are self-funding your care because you the value of your former home unless it’s are not eligible for local authority funding, occupied by your partner, or a relative who there are other forms of financial assistance is aged over 60 years or incapacitated, or a you may be entitled to. child under 16 years who you maintain or a separated partner who is a lone parent. Will the local authority pay my fees whilst I am selling my former home? If, apart from your property, your other capital is below £23,250, the local authority may help with the costs during the first twelve weeks of permanent care. Beyond that period, any financial help will be charged against the value of your former home and recovered from the eventual sale proceeds. Speak to the council about your This information is for guidance only and specific circumstances. these figures may change over the lifetime of this Directory. It is always advisable to Do I have to sell my property? discuss your specific circumstances with The local authority may contribute towards Adult Social Care. the cost of your care and charge it against your property value. This means you should Do I have a choice of care home if the not have to sell your home during your council is paying? lifetime to pay for your care. The local Yes. The home you choose must be suitable authority will usually be repaid from the sale for your assessed needs, comply with of the property at a later date or from your any terms and conditions set by the local estate. There may be an arrangement fee authority and not cost any more than the for this and interest will also be charged. The council would usually pay for someone with council could limit how much it will pay and your needs. it could adversely affect your welfare benefit

46 This Directory’s helpline 0800 389 2077 – assistance with finding care and support entitlements if your home is not seen to be your care and the home you are in charges on the market. more than the local authority will pay, you may need to find a source of top-up or seek Do I have to pay Council Tax on an less expensive accommodation. For more empty property? information on third party payments (top- If you move into a care home and your ups) see page 48. property is left empty, you should receive full exemption from Council Tax until it’s sold.

Is there any financial help that is not means tested? Attendance Allowance is a non-means tested, non-taxable allowance paid at the lower rate of £55.10 for those needing care by day or night and at a higher rate of £82.30 for those needing care by day and night.

Whether your stay is temporary or permanent, if you receive nursing care in a care home you may be entitled to an NHS What can I do to avoid this situation? Registered Nursing Care Contribution (RNCC) There are ways of meeting care costs for as towards the cost of your nursing care. This long as you need care whilst using up only is paid directly to the home at 112.00 per £ part of your capital. week. If your needs are primarily health care related, you may be entitled to full funding The important thing is not to try to do it from your local clinical commissioning alone, always seek professional advice. group, following an assessment under their You can contact the Money Advice Service Continuing Healthcare eligibility criteria, see at www.moneyadviceservice.org ‘NHS Continuing Healthcare’ on page 9 for or call 0800 138 7777, or, to find an more information. independent financial adviser, contact the Society of Later Life Advisers at What happens if I move into a care home www.societyoflaterlifeadvisers.co.uk or independently and run out of money? call 0333 2020 454. If your capital is likely to reduce to £23,250, you should contact the local authority Figures mentioned here may change as soon as possible. It is better to make over the lifetime of this Directory. the council aware of the likelihood of this happening in advance of it occurring. Contracts If there is a likelihood that you will run out of money, it’s important that you arrange Before you sign any contract with a care an assessment of your care needs with Adult home, the home should give you written Social Care to ensure they are aware of your details of all the charges it intends to make in financial situation. its Statement of Purpose document. If there is anything that is not clear or which you do If you have been assessed as eligible for not understand, you should seek professional a council contribution towards the cost of advice.

Visit www.carechoices.co.uk for further assistance with your search for care 47 Third party payments for any reason, then you should seek help and advice from Adult Social Care. Contact If you are eligible for local authority support details are on page 5. and the home you choose costs more than the rate the local authority usually pays for Once it has been established that someone someone with your needs, you will have the is willing and able to make these payments, choice to ask someone else to make the they will be asked to sign an agreement to additional payment. formalise the arrangement. Because the financing of care is a complex area, it is If there is no-one available to make the extra advisable to contact the social worker who is payment, you can ask the local authority to arranging your placement with you or Adult find you another placement at the rate they Social Care to ask for advice and individual would normally expect to pay. If, however, guidance. you do decide to live in the more expensive home and you have someone who is able to The person who will make the payment on make an additional payment for you, they your behalf must sign a contract with the will have to pay the difference between your local council before any contract with the local authority rate and the amount the home is signed. In doing so, the person must home charges. This additional payment is confirm that they have the financial means often referred to as a ‘top-up’ or ‘third party to make the third party payments (including contribution’. any future increases) for the whole time you will live at the care home. If they are unable The law says that you are not allowed to to maintain the payments and there is make this additional payment yourself, nobody else able to meet this cost, you may except in limited circumstances. Therefore, in have to move to a cheaper home within the the main, the additional payment has to be local authority’s funding levels. made by someone else, for example, a family member or charity. If you are already resident in a care home, and no third party agreement was required Before anyone agrees to make additional at the time you became a resident, the home payments on your behalf they should be may seek to introduce a third party payment aware that the amount could change, at a later date. Also, if a change to your usually increase, once a year and they need arrangements is made at your request or to be confident that they can sustain the with your agreement, for example you move payments for as long as they are required. to a superior room, then an additional third If the additional payments stop being paid party payment can become due.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

48 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Important information

This Directory’s helpline choice to make decisions on your behalf at a time when you may be unable to. This Directory’s free helpline provides an independent information and help service The Court of Protection can issue Orders encompassing care and accommodation. A directing the management of a person’s personalised report can be generated for you property and financial affairs if they are providing details of all home care providers, incapable of managing their own affairs care homes or care homes with nursing that should they not have a LPA. The Court meet your criteria. procedure is presently very slow and the fees are quite expensive so preparing a LPA One call to the Freephone number is always advisable, providing you have 0800 389 2077 will enable the service to somebody sufficiently trustworthy to appoint build a profile of exactly what type of care as your attorney. you’re looking for, while taking into account your personal needs and interests. An ‘advance directive’ allows you to communicate your wishes in respect of Care Choices’ website www.carechoices. future medical treatment but it is not co.uk allows you to search by postcode or legally binding. You may instead wish to region for care homes, care homes with make a living will, properly known as an nursing and home care providers that meet ‘advance decision’, setting out treatment your requirements across the country. Your that you do not want to receive in specified search can then be saved and emailed to circumstances, which would legally have to others. be followed even if you die as a result. You can also view an electronic version of this Directory on the site and have it read to you by using the ‘Browsealoud’ function. Further help and information from this Directory’s free helpline can be accessed by calling 0800 389 2077.

How solicitors can help Any proposed Gift out of your estate needs A solicitor can give you impartial advice careful consideration of the benefits, risks about wills, making gifts, estate planning and implications, particularly on any future and Powers of Attorney. Some can also offer liability for care costs or tax liability. guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has If you don’t have your own solicitor, ask made the correct contribution to your fees. family or friends for their recommendations. Contact several firms, explain your situation Lasting Powers of Attorney (LPA) allow you and ask for an estimate of cost and an idea to appoint someone you trust to make of timescales involved. Many firms will make decisions about your personal welfare, home visits if necessary and will adapt their including healthcare and consent to communications to meet your needs. It’s medical treatment, and/or your property important to find a solicitor who specialises and financial affairs. A LPA is only valid in this area of the law. The Citizen’s Advice once registered with the Office of the Public Bureau offers an advice service and will be Guardian. It allows for a person of your able to recommend solicitors in your area.

Visit www.carechoices.co.uk for further assistance with your search for care 49 Comments, compliments and If your complaint is about a breach of complaints regulations, contact your local office of the Care Quality Commission (see below for If you use a home care agency or move into more information about the CQC). a care home or care home with nursing, you should feel able to comment on any aspect If your local authority has arranged or of your life which affects your happiness or contributed to the cost of your care and comfort. This might be anything from the support, another option is to raise your way you are treated by staff to the quality complaint with your social worker/care of the food you are served. You should also manager or the department’s designated feel free to make comments and suggestions complaints manager. about possible improvements to your surroundings and the services provided. If you have been unable to resolve your complaint, you can contact the Local Making a comment, whether complimentary Government Ombudsman on or a complaint, should not be made difficult 0300 061 0614 and ask them to assist you. for you and should not affect the standard The Local Government Ombudsman looks at of care that you receive whether in your complaints about councils and some other own home or in a care home or care home authorities and organisations, including adult with nursing. Care services are required to social care providers (such as care homes have a simple and easy-to-use complaints and home care providers). It is a free service. procedure. Its job is to investigate complaints in a fair and independent way.

Inspecting and regulating care services All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety.

The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in If you are concerned about the care that the public, private and voluntary sectors. you, a friend or a relative are receiving, it This includes care homes, care homes with makes sense to speak to the manager of nursing, home care agencies and NHS the service about your concerns before you services, amongst others. take any further action. The problem may be resolved quite easily once they are made Inspectors carry out a mixture of announced aware of it. However, if you need to make a and unannounced inspections looking at the formal complaint, you should initially contact quality and safety of the care provided. They the registered owners of the service. They look at whether the service is: Safe, Effective, have a duty to respond to any complaints Caring, Responsive to people’s needs, and made. Well-led.

50 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Inspection teams are led by an experienced You should seek further advice before making CQC manager and often include experts your decision. in their field. The team may also include professional or clinical staff; Experts by Experience; people who use services; and For information on care provision in carers. Berkshire and other regions, contact this Directory's helpline on freephone Following an inspection, each care home and 0800 389 2077 with details of your home care agency is given a report of how requirements. it rates against national essential standards of quality and safety. The CQC has also started rating services as: Outstanding, Good, Protecting vulnerable adults Requires Improvement and Inadequate. Vulnerable adults may experience abuse, When considering a care service, it’s always a neglect and worse. A vulnerable adult is good idea to check its inspection report and a person aged 18 years or over who may rating on the CQC’s comprehensive website be unable to take care of themselves or www.cqc.org.uk or ask the care provider protect themselves from harm or from being you are considering for a copy of their latest exploited. inspection report. What is adult abuse? Abuse is mistreatment that violates a For any enquiries or to register a person’s human and civil rights. The abuse concern or a complaint, phone the CQC can vary from treating someone with on 03000 616161 or email disrespect in a way which significantly affects [email protected] the person’s quality of life, to causing actual physical suffering. The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Out-of-county care It can happen anywhere – at home, in a You can choose a care home outside your care home or a care home with nursing, a home county. You may want to be closer to hospital, in the workplace, at a day centre friends, family members or you may want to or educational establishment, in supported relocate to another part of the country. housing or in the street.

If your care home place is state-funded, Forms of abuse could be physical, sexual, speak to the local authority about who is psychological, emotional or financial. It responsible for your care fees, especially if could also cover the issues of neglect and you choose a care home in another region. institutional abuse – where the abuse affects Any home you choose must be suitable for more than one person within an organisation your assessed needs and comply with the and is not addressed by the service’s paying authority’s terms and conditions. management.

Visit www.carechoices.co.uk for further assistance with your search for care 51 Who might be causing the abuse? The person who is responsible for the abuse may be known to the person who is being abused and could be: • a paid carer or volunteer; • a health worker, social care or other worker; • a relative, friend or neighbour; • another resident or service user; • an occasional visitor or someone who is providing a service; or • someone who deliberately exploits vulnerable people.

If you think someone is being abused, call Adult Social Care. Your concerns will be taken procedure and can advise you about what seriously and will receive prompt attention, to do next. advice and support. Adult Social Care will also arrange for an advocate to support you The Disclosure and Barring Service if needed. There is a barring system for all those intending to work, or working with children If the abuse is also a crime such as assault, and vulnerable adults. racial harassment, rape or theft you should involve the police to prevent someone else This service combines the criminal records from being abused. If the police are involved, checking and barring functions. For Adult Social Care will work with them and disclosure information and services, visit with you to support you. www.gov.uk/dbs

If you are worried about contacting the Care home owners, home care agencies police you can contact Adult Social Care to and employment agencies that supply care talk things over first. Contact details are on workers are required to request checks as page 5. If immediate action is needed dial part of a range of pre-employment checks, 999. including disclosures from the DBS.

You can also: Care providers and suppliers of care workers are also required to refer workers to the • contact the Care Quality Commission DBS where, in their view, the individual has (CQC) on 03000 616161 if the vulnerable been guilty of misconduct that harmed or adult is living in a registered care home, placed at risk of harm, a vulnerable adult. care home with nursing or receiving home People who know they are confirmed on the care services; or list but seek employment in care positions • let a public service professional, such as will face criminal charges including possible a social worker, community nurse, GP, imprisonment. It is also an offence for probation officer or district nurse know an employer or voluntary organisation to your concerns. They have responsibilities knowingly employ a barred person in a under the county’s adult protection regulated activity role.

52 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Residential care in Berkshire

Caversham Weir Cookham

Eton Windsor Great Park

Bracknell Forest 55 Slough 59 Windsor and Maidenhead 65

Reading 56 West Berkshire 61 Wokingham 68

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care 53 Taking care to know you, so everyone feels at home. Come and meet the team that care.

We believe that feeling looked after is as much about creating a sense of home as it is about providing quality care.

Come and ask for our Home to Home Promise which sets our welcome standards to help you settle and make the most of your new home. We look forward to welcoming you. Bracknell Care Home Crowthorne Rd, Bracknell RG12 7DN 01344 484 584 Murdoch House Care Home Murdoch Rd, Wokingham RG40 2DL 0118 978 5423

www.fshc.co.uk Nursing care | Residential care | Short-stay care Young Physically Disabled (Bracknell Care Home)

PINEHURSTPINEHURST PINEHURSTCARE CENTRE CARECARE CENTRE CENTRE CROWTHORNE,CROWTHORNE,CROWTHORNE, BERKSHIRE BERKSHIRE Quality 24-hour residential care for elderly persons aged 65 and over. Quality 24-hour residentialRespite and carepost-operative for elderly recuperative persons care.aged 65 and over. Respite and post-operativeQuality 24-hour recuperative residential care. care for elderly persons aged 65 and over. Respite and post-operative recuperativePinehurst provides qualitycare. care for the individual, with the personal touch necessary to make life special. Pinehurst provides quality care for the individual, with the personal touch necessary to makePinehurst life special. Care Centre, Crowthorne has a warm and friendly atmosphere, we z 24• Hour24 Hour residential residential care care Pinehurstcan offer provides short and quality long term care stays for the and individual, emergency with respite the personal beds. Our primary touch necessary to make life special. z Dementia• Dementia care care Pinehurst Care Centre,objective Crowthorne is to continue has to improvea warm the and quality friendly of life atmosphere, of our clients and we their z 24 Hour residential care families. All of our clients are encouraged to bring their own creature comforts, z Female / male 65years + • Female / male 65 years + can offer short andPinehurstto longmake Care termthem Centre,trulystays feel and Crowthorne Âat emergencyhome.Ê has a respitewarm and beds. friendly Our primary z Dementia care z Crisis intervention / emergency admission objective is to continueatmosphere, to improve we can offer the shortquality and of long life termof our stays clients and andemergency their • Crisis intervention / emergency admission families. All of ourrespite Atclients Pinehurst, beds. are Our weencouraged believeprimary highly objective to trained bring is to and their continue well own managed tocreature improve staff comforts,the is the quality secret to z Female / male 65years + z Non planned assessments • Non planned assessments to make them trulyofproviding life feel of ourÂat quality clientshome.Ê and and safe their care. families. We believe All of our that clients an individual are encouraged lifestyle is z Highly trained staff / GP visits toessential bring their for ownour clients creature to ensure comforts, that totheir make daily them life choices truly feel are ‘at maintained home.’ z Crisis intervention / emergency admission• Highly trained staff / GP visits and they are safe and secure at all times. z Daily activities / entertainment At Pinehurst, we believe highly trained and well managed staff is the secret to z Non planned assessments • Daily activities / entertainment At Pinehurst, we believe highly trained and well managed staff is the z Nutritional meals providing quality and safe care. We believe that an individual lifestyle is secretVisit us to to providing see just why quality our clients and safe and care.their families We believe are so that happy an toindividual be cared for z Highly trained staff / GP visits • Nutritional meals z En suite facilities essential for our clientslifestyleby us, oristo essentialcall ensure for more forthat ourinformation. their clients daily to ensure life choices that their are daily maintained life choices • En suite facilities and they are safe and secure at all times. z Daily activities / entertainment z Respite care are maintained and they are safe and secure at all times. PINEHURST CARE CENTRE • Respite care z Nutritional meals Visit us to see justVisit why38-44 us our toDukeÊs seeclients justRide, whyand Crowthorne, ourtheir clients families Berkshire and aretheir RG45 so families happy 6ND are to so be happy cared to forbe caredCall 01344 for by 774 us, or233 call or emailfor more [email protected] information. www.foresthc.com z En suite facilities by us, or call for more information. z Respite care PINEHURST CARE CENTREPINEHURST CARE CENTRE 38-44 DukeÊs Ride,38-44 Crowthorne, Duke’s Ride, Berkshire Crowthorne, RG45 Berkshire 6ND RG45 6ND Call 01344 774 233Call or 01344 email 774 [email protected] 233 or email [email protected] www.foresthc.com www.foresthc.com

54 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Care home providers

Bracknell Forest care homes

BEECH HOUSE (BINFIELD) HOMESTEAD (CROWTHORNE) LTD, THE London Road, Binfield, 18 Heath Hill Road North, Crowthorne RG45 7BX Bracknell RG42 4AB Tel: 01344 776270 OP D Tel: 01344 451949 OP D LODGE, THE CROSSWAYS RESIDENTIAL CARE HOME 21 Roundshead Drive, Warfield, Bracknell RG42 3RZ 306 Yorktown Road, College Town, Tel: 01344 424982 OP LDA YA Sandhurst GU47 0PZ PINEHURST CARE CENTRE Tel: 01276 34691 OP D 38-44 Duke's Ride, Crowthorne RG45 6ND DIMENSIONS 101 PINEWOOD AVENUE Tel: 01344 774233 Advert page 54 OP D 101 Pinewood Avenue, ST CHRISTOPHER’S CARE HOME Crowthorne RG45 6RQ Ascot Priory, Priory Road, Ascot SL5 8RS Tel: 01344 773139 LDA Tel: 01344 884079 OP FAR END RESIDENTIAL HOME WAYMEAD SHORT TERM CARE Far End, Sandhurst Lodge, Wokingham Road, St Anthony’s Close, Bracknell RG42 2EB Crowthorne RG45 7QD Tel: 01344 353333 LDA Tel: 01344 772739 OP D FOURWAYS RESIDENTIAL HOME 45 Scotland Hill, Sandhurst GU47 8JR Tel: 01252 871751 OP D HEATHLANDS RESIDENTIAL HOME Crossfell, Wildridings, Bracknell RG12 7RX Tel: 01344 425650 OP D

Bracknell Forest care homes with nursing

BIRDSGROVE NURSING HOME HALDANE HOUSE NURSING HOME Warfield Road, Bracknell RG12 2JA 127 Yorktown Road, Sandhurst GU47 9BW Tel: 01344 422261 OP D Tel: 01252 872218 OP D BRACKNELL CARE HOME ST DAVID’S NURSING HOME Crowthorne Road, Bracknell RG12 7DN Ascot Priory, Priory Road, Ascot SL5 8RS Tel: 01344 484584 Advert page 54 OP PD Tel: 01344 884079 OP BRIDGEWELL CENTRE, THE 10a Ladybank, Birch Hill, Bracknell RG12 7HA Tel: 01344 303815 OP PD MH SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 55 Reading care homes

ABBEYFIELD READING SOCIETY LTD HAZELDENE 11 Maitland Road, Reading RG1 6NL 127-131 Wantage Road, Reading RG30 2SL Tel: 0118 957 2826 OP Tel: 0118 950 0567 LDA BATH LODGE CARE HOME JIGSAW CREATIVE CARE LTD – 8 Bath Road, Reading RG1 6NB 77 RUSSELL STREET Tel: 0118 958 9726 OP Reading RG1 7XG Tel: 0118 939 3623 OP LDA YA BOLTONS, THE 4 College Road, Reading RG6 1QD KINGWOOD – WHITE BARN Tel: 0118 926 1712 OP MH 45 Cressingham Road, Reading RG2 7RU Tel: 0118 987 3190 LDA CARISBROOKE 341 Peppard Road, Emmer Green, LAKESIDE RESIDENTIAL HOME Reading RG4 8XG 25 Whiteknights Road, Reading RG6 7BY Te: 0118 946 2400 LDA Tel: 0118 926 8369 OP D CHILMINGTON HOUSE LIFE CARE CORPORATION LTD Armadale Court, Westcote Road, 29 Cressingham Road, Reading RG2 7RU Reading RG30 2ES Tel: 0118 986 8944 D Tel: 0118 956 7877 D PD LDA SI YA MAYFAIR, 2A & 2B CHRISTCHURCH GARDENS, 1-1A Tilehurst, Reading RG30 4QY Reading RG2 7AH Tel: 0118 945 3744 LDA YA Tel: 0118 931 2031 LDA YA MOORLANDS REST HOME DISABILITIES TRUST 987 Oxford Road, Tilehurst, – 29 BRIANTS AVENUE Reading RG31 6TN Caversham, Reading RG4 5AY Tel: 0118 942 7522 OP Tel: 0118 947 9795 LDA YA MULBERRY CARE LTD DOWNSHIRE HOUSE 155a Wokingham Road, Earley, 9 Downshire Square, Reading RG6 1LP Reading RG1 6NJ Tel: 0118 926 1544 D Tel: 0118 959 5648 OP D PD LDA MH SI YA NAVARA LODGE EASTERN AVENUE, 46A 1009 Oxford Road, Tilehurst, Reading RG1 5RY Reading RG31 6TL Tel: 0118 966 7105 OP LDA YA Tel: 0118 942 4692 OP FOCUS HOUSE PARKVIEW 14 Castle Crescent, 1 Armour Road, Tilehurst, Reading RG1 6AG Reading RG31 6EX Tel: 0118 937 5350 MH Tel: 0118 942 0596 LDA GRANGE HOUSE PEMBROKE LODGE 16 Grange Avenue, Reading RG6 1DJ 32 Alexandra Road, Reading RG1 5PF Tel: 07798 905346 D MH YA Tel: 0118 941 4200 OP D PD MH SI

56 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Reading care homes continued

PEPPARD HOUSE SUMMERFIELD CARE HOME 45 Woodcote Road, Caversham, Reading RG4 7BB 4 Kidmore Road, Caversham, Tel: 0118 947 2067 LDA Reading RG4 7LU Tel: 0118 947 2164 OP PD SI PROSPECTS FOR PEOPLE WITH LEARNING DISABILITIES – 136 GROVELANDS ROAD TILEHURST LODGE Reading RG30 2PD 142 Tilehurst Road, Tel: 0118 939 3628 LDA YA Reading RG30 2LX Tel: 0118 967 4675 LDA QUALITY CARE PROVIDERS LTD 51a Circuit Lane, Southcote, Reading RG30 3HB UPPINGHAM GARDENS, 1 Tel: 0118 966 6832 PD LDA MH SI YA Caversham, Reading RG4 6SP RESPITE SERVICE Tel: 0118 946 2216 OP LDA YA 4 Alexandra Road, Reading RG1 5PE Tel: 0118 966 6832 PD LDA MH SI YA WENSLEY ROAD, 159 Coley Park, Reading RG1 6DU RICHMOND ROAD, 30 Tel: 0118 958 9022 PD LDA MH YA Caversham, Reading RG4 7PR WHITLEY WOOD LANE Tel: 0118 946 3282 OP LDA YA RESPITE CARE, 188 ST BARNABAS ROAD, 26 Reading RG2 8PR Emmer Green, Reading RG4 8RA Tel: 0118 937 5347 LDA Tel: 0118 946 1775 OP LDA YA WILLOWS SPECIALIST DEMENTIA UNIT AND ST LUKE’S AND THE OAKS CARE HOME INTERMEDIATE CARE SERVICE, THE Marshland Square, Emmer Green, 2 Hexham Road, Reading RG2 7UG Caversham RG4 8RP Tel: 0118 937 5584 OP Tel: 0118 946 1424 OP D YEW TREE LODGE ST RONANS ROAD, 34 17-19 Redlands Road, Reading RG30 2QE Reading RG1 5HX Tel: 01912 288300 OP PD LDA Tel: 0118 931 3534 MH

Reading care homes with nursing

ABBEYCREST NURSING HOME NORTHCOURT LODGE NURSING HOME Essex Way, Sonning Common, Reading RG4 9RG 65 Northcourt Avenue, Reading RG2 7HF Tel: 0808 223 5356 Advert page 64 OP D Tel: 0118 987 5062 OP D BEACHER HALL CARE HOME PARKSIDE CARE HOME 42 Bath Road, Reading RG1 6PG Parkside Road, Reading RG30 2DP Tel: 0118 321 8907 Advert page 62 OP PD YA Tel: 0118 321 3845 Advert page 62 OP PD JASMINE HOUSE NURSING HOME RIVER VIEW CARE CENTRE 16-22 Westcote Road, Reading RG30 2DE Rodway Road, off Oxford Road RG30 6TP Tel: 0118 959 0684 OP D PD Tel: 0118 972 8360 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 57 ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

HOW WILL I D IT? KNO OR W FF WE AFFO WH A CAN RD IT IC E ? H W ? ? WHA T N E IONS T IF M HO O A IC PT UM W C C O O CHO W H H RE TO OSE? DO O C A ICH E IL O G C H W S L S ? W NS? W H N E N E TIO HA A ’ I E E O H W OP T I T T K ? T O E F M N R R R E TH IF A W G E N A AR E C U G O W K C AT A M I H A R H R R W E I E E D M A A H W O E T H L ICE? O A W T ’ T T O H P E T L H O E K N I W T ? H I A E ? C S F I E S G W O N E H W R E HOOS I N C E N C M E K A C ? I ’ T I O L T W O T S H L U O A W H W T O ? A R H C

D O A I E T M H C A G M I H W K O H C I H N H R W ? A D M N E

W W E W G C F T T ? W O U O R I I H

N H

T H

T W

I O

M I

W ?

T F

O A S

? E O

F C A

R T

N D

O I F

N K

H M F

R ’ I

H S

T T A

I W

C M

A L

W F

I H

E O

F H

W R

W A

H O

I ?

W H W

H E

S E E

S ? H

R N

’ O

D T

O T

O I

H W

? E

? W I

S H

G N

O O

A L W L I O

U I

N T T

O H

H F P

H O

C E C

E I

E M

W H

C S

H W

A K E T ’ R

T I

H E

W K E

N W

C O H H

O ? I E C

TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE 0800 389 2077*

WWW.CARESELECT.CO.UK

*While stocks last Slough care homes

APPLEGARTH CARE HOME 24 Huntercombe Lane North, Maidenhead SL6 0LG Tel: 01628 663287 OP D ASPEN BELMONT CARE HOME 11 Tuns Lane, Slough SL1 2XA Tel: 01753 825158 LDA

COMMON ROAD REACH LOWER CIPPENHAM LANE 131 Common Road, Slough SL3 8SX 178 Lower Cippenham Lane, Slough SL1 5EA Tel: 01753 592454 LDA YA Tel: 01628 666132 OP LDA FORGET-ME-NOT RESIDENTIAL HOME REACH UPTON COURT ROAD 151 Burnham Lane, Burnham, Slough SL1 6LA 2a Upton Court Road, Slough SL3 7LX Tel: 01628 668902 OP Tel: 01753 570222 OP LDA LANGLEY HAVEN CARE HOME LTD RESPOND 30 Rambler Lane, Langley, Slough SL3 7RR 3 Priors Close, Slough SL1 2BQ Tel: 01753 527300 OP D Tel: 01753 570866 LDA LAVENDER COURT SEYMOUR HOUSE 1 Priors Close, Slough SL1 2BQ 21, 23, 25 Seymour Road, Slough SL1 2NS Tel: 01753 512368 LDA Tel: 01753 820731 LDA REACH STOKE HOUSE 1 Yew Tree Road, Slough SL1 2AA 6 Stoke Poges Lane, Slough SL1 3NT Tel: 01753 524621 OP LDA Tel: 07977 012206 PD LDA YA

Slough care homes with nursing

BURNHAM HOUSE WINDMILL CARE CENTRE Burlington Road, Slough SL1 2LD 104 Bath Road, Tel: 01753 517789 OP D PD YA Slough SL1 3SY Tel: 01753 213010 OP D OAK HOUSE

Forest Close, Wexham Road, Slough SL2 4FA Oxford House is a beautiful Tel: 01753 528419 OP D PD LDA MH Edwardian family home on the border of Stoke Poges and Slough OXFORD HOUSE NURSING HOME Facilities & Services: • Convalescent Care 204 Stoke Road, Slough SL2 5AY • Respite Care/Short Breaks Tel: 01753 533554/01753 645112 • Private Gardens OP • Lift & Wheelchair Access Advert pages 32 and adjacent • Internet & Skype • Established 1980 SALT HILL CARE CENTRE • Nursing Care 16-20 Bath Road, Slough SL1 3SA T: 01753 533554 E: [email protected] www.oxfordhousecare.com Tel: 01753 575150 OP D PD LDA MH

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 59 Hillview Farm Hillview Farm which is based in Ashmore Green Thatcham, provides residential care, supported living and Day services to adults with learning disabilities.

The farm currently delivers City and Guilds qualifications at Entry 2, Entry 3 and Level 1 at award, certificate and diploma level.

This provides a wide range of opportunities for students to learn and develop practical skills on the farm and also complete the knowledge evidence to build their portfolios. The tutor/assessor works on site which enables the students to learn and achieve at a pace that suits them.

At Hillview Farm we are well placed to offer a wide range of residential and daytime activities to suit adults who find it difficult to function in other types of residential care and Supported Living environments, especially where there are limited or no other activities on offer other than the standard residential and Supported Living care.

We feel we have something special to offer people with challenging behaviors and associated lack of confidence and/or complex emotional needs.

Hillview Farm believe in working closely with other professionals so as to ensure an optimal approach to the needs of our Service Users.

The best way to find out more about us and what we do is to visit us and spend a day with us.

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairmentt 01635 YA 866429Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 e [email protected] 60 HillviewThis Directory’s Farm, Ashmorehelpline 0800 Green 389 Road, 2077 Thatcham, – assistance Berkshire, with finding RG18 care 9ER and support West Berkshire care homes

ACORN HOUSE GLEBE GARDEN 20 Huckleberry Close, Purley-on-Thames, Reading Road, Burghfield Common, Reading RG7 3BH Reading RG8 8EH Tel: 0118 983 5476 LDA YA Tel: 0118 943 9462 OP LDA YA HAZEL VIEW APPLETREES 21 Huckleberry Close, Purley-on-Thames, Chapel Row, Bucklebury, Newbury RG7 6PB Reading RG8 8EH Tel: 0118 971 3769 LDA Tel: 0118 943 9463 OP LDA YA BOXGROVE HOUSE HILLVIEW FARM Little Heath Road, Reading RG31 5TY Ashmore Green Road, Ashmore Green, Tel: 0118 943 1019 LDA Thatcham RG18 9ER Tel: 01635 866429 Advert page 60 BROAD LANE, 30 LDA YA Upper Bucklebury, Reading RG7 6QJ HOLLY GRANGE RESIDENTIAL HOME Tel: 01635 871191 OP LDA YA Cold Ash Hill, Cold Ash, Thatcham RG18 9PT Tel: 01635 864646 CHAFFINCHES OP Hillview Farm 108 Paynesdown Road, Thatcham RG19 3TE JUST HOMES – 3 NEW HILL Tel: 01635 874836 LDA 3 New Hill, Purley-on-Thames, Reading RG8 8HA Hillview Farm which is based in Ashmore Green Thatcham, Tel: 0118 962 4887 provides residential care, supported living and Day services to CHESTNUT WALK OP PD LDA adults with learning disabilities. 15 Chestnut Walk, Hungerford, Newbury RG17 0BD KESTRELS Tel: 01488 683263 OP D PD MH SI 84 Hambridge Road, Newbury RG14 5TA The farm currently delivers City and Guilds qualifications at Entry 2, Tel: 01635 522814 Entry 3 and Level 1 at award, certificate and diploma level. COOMBE HOUSE, THE LDA The Coombe, Streatley-on-Thames RG8 9QL LIMBER OAK This provides a wide range of opportunities for students to learn Tel: 01491 872174 OP Crookham Common, Newbury RG19 8BR and develop practical skills on the farm and also complete the Tel: 01635 871213 knowledge evidence to build their portfolios. The tutor/assessor DIMENSIONS BAILY THOMAS HOUSE PD LDA SI YA works on site which enables the students to learn and achieve at Haysoms Drive, Greenham, Thatcham RG19 8EX LITTLE HEATH COURT a pace that suits them. Tel: 01635 41426 LDA Little Heath Road, Tilehurst, Reading RG315TY

Tel: 0118 942 8558 At Hillview Farm we are well placed to offer a wide range of DIMENSIONS CLAYHILL ROAD, 43 LDA residential and daytime activities to suit adults who find it difficult Burghfield Common, Reading RG7 3HF NEWTON HOUSE to function in other types of residential care and Supported Tel: 0118 983 5047 404 London Road, Benham Hill RG18 3AA Living environments, especially where there are limited or no LDA Tel: 01635 529817 other activities on offer other than the standard residential and DOWNVIEW RESIDENTIAL HOME LDA Supported Living care. 12 Downview, Hungerford RG17 0ED NOTREES Tel: 01488 683087 10 High Street, Kintbury, Hungerford RG17 9TW We feel we have something special to offer people with LDA Tel: 01488 658332 challenging behaviors and associated lack of confidence and/or DUNCAN HOUSE OP D SI complex emotional needs. 18 Huckleberry Close, Purley-on-Thames RG8 8EH OAKLANDS Tel: 0118 943 9460 5 The Green, Theale, Reading RG7 5DR Hillview Farm believe in working closely with other professionals OP LDA YA Tel: 0118 930 5288 so as to ensure an optimal approach to the needs of our Service ELIZABETH HOUSE LDA YA Users. 14 Huckleberry Close, Purley-on-Thames, OLD VICARAGE, THE Reading RG8 8EH Parsonage Lane, Hungerford RG17 0JB The best way to find out more about us and what Tel: 0118 943 9457 OP LDA YA Tel: 01488 683634 LDA YA we do is to visit us and spend a day with us.

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism t 01635 866429 User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 Advertisers are highlighted e [email protected] Hillview Farm, Ashmore Green Road, Thatcham, Berkshire, RG18 9ER Visit www.carechoices.co.uk for further assistance with your search for care 61 Questions on elderly care in Berkshire?

We’re only a phone call away. If you’re thinking about long or short-term care for an elderly loved one, it can be difficult to know where to start. Whether it’s advice on choosing the right care, or covering the costs, our trained care advisers are here to talk through your options, whether you’ve got our health insurance or not.

For friendly advice about your options, call our Elderly Care Support Line free on:

0808 301 4074

Lines are open seven days a week. We may record or monitor our calls.

Q116273 2168 2016 BPR00822

Experience the difference at our brighterkind care homes. Experience a new approach to care Everything we do at brighterkind is designed to make every day the best it can be. Our superb homes and specialist approach to personal care, recreational activities and quality food and dining all create a welcoming and friendly environment for our residents and their families. We are very proud of our homes and the full pathway of care we provide: residential, nursing, dementia and respite care. See details below for our brighterkind homes. Call to arrange a visit or for more details on the specific types of care our homes provide, see www.brighterkind.com

Hungerford The Berkshire Woodbury House Wantage Road, 126 Barkham Road Jouldings Lane, Farleyhill Hungerford Newtown Wokingham Nr Swallowfield Berkshire RG17 0PN Berkshire RG41 2RP Berkshire RG7 1UR 01488 853 325 0118 9115 384 0118 9145 799

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

62 This Directory’s helpline 0800 389 2077 – assistance with finding care and support West Berkshire care homes continued

PARRY HOUSE WALLED GARDEN, THE 15 Huckleberry Close, Purley-on-Thames RG8 8EH Calcot Grange, Mill Lane, Reading RG31 7RS Tel: 0118 943 9458 OP LDA YA Tel: 0118 942 3331 LDA YA PRIOR’S COURT COTTAGES, 1-2, 3-4 WALNUT CLOSE Prior’s Court Road, Hermitage, Brownsfield Road, Thatcham, Newbury RG18 3GF Thatcham RG18 9JT Tel: 01635 587810 OP D PD SI YA Tel: 01635 247202 LDA YA WATSON HOUSE PRIOR’S COURT COTTAGES, 5-6: 12 Huckleberry Close, Purley-on-Thames, BRADBURY HOUSE Reading RG8 8EH Prior’s Court Road, Hermitage, Tel: 0118 943 9456 OP LDA YA Thatcham RG18 9JT WILLOWS EDGE Tel: 01635 247203 LDA YA Hutton Close, Shaw, Newbury RG14 1HJ ROWAN COTTAGE Tel: 01635 45252 OP D PD SI Sulhampstead Road, Burghfield, YEWBANK Reading RG30 3SB 19 Huckleberry Close, Purley-on-Thames, Tel: 0118 983 6003 LDA Reading RG8 8EH SLADE HOUSE Tel: 0118 943 9461 OP LDA YA 17 Huckleberry Close, Purley-on-Thames, Reading RG8 8EH Tel: 0118 943 9459 OP LDA YA TUDOR HOUSE Farm Lane, Maidenhatch, Pangbourne RG8 8HP Tel: 0118 974 5030 LDA

West Berkshire care homes with nursing

ARGYLES CARE HOME HOLLIES Pound Street, Newbury RG14 6AE Reading Road, Burghfield Common, Tel: 01635 897457 Advert page 62 OP Reading RG7 3BH Tel: 0118 983 2254 OP D BAYFORD HOUSE CARE HOME Rookwood, Stockcross, Newbury RG20 8LB HUNGERFORD CARE HOME Tel: 01488 757665 Advert page 62 OP Wantage Road, Hungerford, New Town RG17 0PN Tel: 01488 853325 Advert page 62 OP BIRCHWOOD – NEWBURY Birchwood Road, Newbury RG14 2PP THATCHAM COURT CARE HOME Tel: 01635 33967 OP D PD LDA MH Chapel Street, Thatcham RG18 4QL Tel: 01635 897248 Advert page 62 D DONNINGTON CARE HOME, THE WINCHCOMBE PLACE Wantage Road, Newbury RG14 3BE Maple Crescent, Newbury, RG14 1LN Tel: 01635 898270 Advert page 62 OP Tel: 0333 434 3096 OP D PD MH YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 63 Foxleigh Grove Nursing Home • Individually decorated Our aim is to provide a relaxed, warm and friendly atmosphere within which single and twin rooms our residents can be cared for and pursue their interests and where visitors 24 hour qualified nursing are always welcomed. • care. Full range of visiting Individual care is provided by fully qualified, experienced staff with day-to-day personal contact and management from the proprietor. services available Please accept our invitation to come to tea, and meet the staff and residents. • Passenger lift • Mini bus

Licensed to care for • Long term elderly care • Chronic young sick For more information and advice telephone Matron on 01628 673332 • Respite Foxleigh Grove, Holyport, near Maidenhead, Berkshire SL6 3LQ Terminally ill Website: www.foxleighgrove.co.uk Email: [email protected] •

What matters to you, matters to us

We believe every resident is a unique and special person, so our highly skilled care teams take time to get to know them and their families to provide a real home from Looking for home environment. If you’re looking for a care home that offers personalised care on a short stay or quality care in permanent basis, or you’d like some advice about funding the cost of care, come and Berkshire? discover how we can meet your needs today.

Abbeycrest Sonning Common RG4 9RG Offeringnursing , dementia and residential care.

Dormy House Sunningdale SL5 9RL Offeringnursing , dementia and residential care.

0808 223 5356 [email protected] caringhomes.org/carechoices

Winton House Residential Extra Care Home We provide superior 24 hour Care for Older People, in a comfortable, warm and friendly home which has been completely refurbished for 2016. Our Residents have their own private en-suite room and cared for by an experienced, skilled, caring staff. We offer long or short stays and Respite Care. We encourage you to visit us and discuss your individual needs. Tel: 01753 856466 or email [email protected]

Manager: Mrs Shelley Ackland-Snow The Abbeyfield (Maidenhead) Society Limited Winton House, 51 Dedworth Road, Windsor, Berkshire SL4 5AZ

64 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Windsor & Maidenhead care homes

ALLENBY ROAD, 9 MEADOWBANK CARE 9 Allenby Road, Maidenhead SL6 5BF 44 Braywick Road, Maidenhead SL6 1DA Tel: 01628 781261 PD LDA Tel: 01628 781186 OP BOULTERS LOCK RESIDENTIAL HOME MOKATTAM 56 Sheephouse Road, Altwood Bailey, Maidenhead SL6 4PQ Maidenhead SL6 8HP Tel: 01628 626070 LDA Tel: 01628 634985 OP D NIGHTINGALES CARE HOME BRAMERTON Islet Road, Maidenhead SL6 8LD Upper Bray Road, Bray, Tel: 01628 621494 OP Maidenhead SL6 2DB NORMANHURST RESIDENTIAL HOME Tel: 01628 771058 LDA 26 High Town Road, Maidenhead SL6 1PB CLARA COURT Tel: 01628 632618 OP D 21 Courthouse Road, Maidenhead SL6 6JE OSBORNE HOUSE 90 Osborne Road, Windsor SL4 3EN Tel: 01628 776022 OP D PD LDA MH Tel: 01753 857610 LDA DISABILITIES TRUST – WELBY CLOSE, 25 STATION ROAD, 43 Maidenhead SL6 3PY Wraysbury, Staines, Middlesex TW19 5ND

Tel: 01628 824154 LDA YA Tel: 01784 483154 LDA YA EDITH ROAD (TREGON) VANSETT CARE HOME 3 Edith Road, Maidenhead SL6 5DY 27-29 Norfolk Road, Tel: 01628 789433 LDA YA Maidenhead SL6 7AU Tel: 01628 626656 OP D PD LDA ETON HOUSE RESIDENTIAL HOME 68 Eton Road, Datchet, VOYAGE 1 LTD – PINKNEYS ROAD, 87 Slough SL3 9AY Pinkneys Green, Maidenhead SL6 5DT Tel: 01753 547251 OP D Tel: 01628 626167 LDA YA FEARNLEY HOUSE WHITE HOUSE 86 Straight Road, Old Windsor SL4 2RX 334 Horton Road, Datchet SL3 9HY Tel: 01753 863752 LDA Tel: 01753 541595 LDA HEREWARDS HOUSE WHITE LODGE CARE HOME LTD 15 Ray Park Avenue, Maidenhead SL6 8DP Bisham Road, Marlow SL7 1RP Tel: 01628 629038 OP D Tel: 01628 898281 OP D PD HERONSMEDE WINSTON COURT, 5 88-90 Straight Road, Old Windsor SL4 2RX Halifax Road, Maidenhead SL6 5HU Tel: 01753 855694 LDA Tel: 01628 418804 LDA HOMESIDE CLOSE, 16 WINTON HOUSE Off Whurley Way, Maidenhead SL6 7RB 51 Dedworth Road, Windsor SL4 5AZ Tel: 01628 630710 LDA Tel: 01753 856466 Advert page 64 OP

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 65

Windsor & Maidenhead care homes with nursing

APPLE HILL LYNWOOD CARE CENTRE Henley Road, Hurley, Rise Road, Sunninghill, Ascot SL5 0FG Maidenhead, SL6 5LH Tel: 01344 298100 Advert page 44 OP D PD SI YA Tel: 01628 823200 OP D PD LDA MH SI MANOR CARE HOME, THE CHERRY GARDEN Church Road, Old Windsor SL4 2JW Breadcroft Lane, Littlewick Green, Tel: 01753 832920 OP D PD MH SI Maidenhead SL6 3QF QUEENS COURT Tel: 01628 825044 OP D PD YA 1 Dedworth Road, COOKHAM RIVERSIDE, THE Windsor SL4 5AZ Berries Road, Cookham, Tel: 01753 838454 OP Maidenhead SL6 9SD SANDOWN PARK CARE HOME Tel: 01628 810557 OP 61 Vale Road, Windsor SL4 5JY DORMY HOUSE Tel: 01753 833140 OP D YA Ridgemount Road, Sunningdale, Ascot SL5 9RL SANDRIDGE HOUSE 3 London Road, Ascot SL5 8DQ Tel: 0808 223 5356 Advert page 64 OP D Tel: 01344 624404 OP D PD MH SI FOXLEIGH GROVE NURSING HOME Forest Green Road, Holyport, ST MARK’S CARE HOME Maidenhead SL6 3LQ 110 St Mark’s Road, Maidenhead SL6 6DN Tel: 01628 879816 Advert page 62 Tel: 01628 673332 Advert page 64 OP PD OP D PD

HARWOOD HOUSE Spring Lane, Cookham Dean, Maidenhead SL6 6PW Tel: 01628 478000 Advert page 66 OP

HOLYPORT LODGE CARE HOME The Green, Holyport, Maidenhead SL6 2JA Tel: 01628 879842 Advert page 62 OP D PD SI YA

LARCHFIELD Larchfield Road, Maidenhead SL6 2SJ Tel: 01628 639428 OP D

LARKLAND HOUSE London Road, Ascot SL5 7EG Tel: 01344 872121 OP D PD MH YA AD

LONGLEA NURSING HOME Fifield Road, Fifield, Maidenhead SL6 2PG Tel: 01628 634201 OP

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 67 Wokingham care homes

AHAVA CORNERWAYS Ravenswood Village, Nine Mile Ride, 32 Arbor Lane, Winnersh, Wokingham RG41 5JD Crowthorne RG45 6BQ Tel: 0118 977 0036 LDA YA Tel: 01344 755648 OP D LDA SI DIMENSIONS BRAMBLETYE NEW MILL ROAD ALEXANDRA GRANGE New Mill Road, Finchampstead, Wokingham RG40 4QT Oaklands Drive, Wokingham RG41 2RU Tel: 0118 973 4539 LDA Tel: 0118 912 3210 OP D DIMENSIONS DUNSTANS DRIVE, 2 ANTHONY TOBY HOMES TRUST Winnersh, Wokingham RG41 5EB 38 Sarum Crescent, Ashton, Wokingham RG40 1XF Tel: 0118 979 5362 LDA Tel: 0118 977 2334 LDA YA DIMENSIONS LAURELS, THE BEECH GARDENS 3 Nine Mile Ride, Finchampstead, Salmond Road, Shinfield Park, Reading RG2 8QN Wokingham RG40 4QA Tel: 0118 986 8863 LDA YA Tel: 0118 973 7110 LDA BEECH HOUSE DIMENSIONS LODDON COURT 49 Crockhamwell Road, Woodley, Wokingham RG5 3JY 289 Wokingham Road, Earley, Reading RG6 7ER Tel: 0118 969 8373 LDA YA Tel: 0118 966 4494 LDA BELAMIE GABLES CARE HOME DIMENSIONS LODDON HOUSE 210 Hyde End Road, Spencers Wood, Reading RG7 1DG Loddon Court Farm, Beech Hill Road, Spencers Wood, Tel: 0118 988 3417 OP D Reading RG7 1HT Tel: 0118 988 4647 LDA COPPER BEECH Ravenswood Village, Nine Mile Ride, DIMENSIONS NEW WOKINGHAM ROAD, 95 Crowthorne RG45 6BQ Crowthorne RG45 6JN Tel:WHAT 01344 755645 ARE THE CAREOP D OPTIONS?LDA SI Tel: 01344 771369 LDA HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? WHAT ARE THE CARE OPTIONS? HOWVISIT THE WILL NEW I CAREKNOW SELECT WHICH WEBSITE TO CHOOSE? WWW.CARESELECT.CO.UK WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

CALL CARE SELECT FOR MORE INFORMATION:

Service0800 OP 389Older people 2077 (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27

68 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Wokingham care homes continued

DIMENSIONS PARROT FARMHOUSE KADIMAH Arborfield Road, Shinfield, Ravenswood Village, Nine Mile Ride, Reading RG2 9EA Crowthorne RG45 6BQ Tel: 0118 988 5051 LDA Tel: 01344 755574 OP D PD LDA SI DIMENSIONS SADLERS LANE, 6 LIBERTY OF EARLEY HOUSE, THE Winnersh, Wokingham RG41 5AJ Strand Way, Earley, Reading RG6 4EA Tel: 0118 989 3210 LDA Tel: 0118 975 1905 OP DIMENSIONS WOODMERE LONGMORE ROAD, 1 Lower Wokingham Road, Whitley Wood, Reading RG2 8QG Crowthorne RG45 6BT Tel: 0118 986 7457 LDA YA Tel: 01344 752682 LDA LOVAT HOUSE DOWN LODGE RESIDENTIAL CARE HOME 6 Crescent Road, Wokingham RG40 2DB 11 Sturges Road, Wokingham RG40 2HG Tel: 0118 978 6750 OP Tel: 0118 978 6484 OP MAGNOLIA LODGE ELMS, THE 42 Hollow Lane, Shinfield RG2 9BT Ravenswood Village, Nine Mile Ride, Tel: 0118 988 8732 PD LDA Crowthorne RG45 6BQ Tel: 01344 755576 LDA MULTI-CARE (READING) LTD – 375 OLD WHITLEY WOOD LANE ERETZ Reading RG2 8PY Ravenswood Village, Nine Mile Ride, Tel: 0118 931 3939 LDA Crowthorne RG45 6BQ Tel: 01344 755613 OP D PD LDA SI MURDOCH HOUSE CARE HOME 1 Murdoch Road, Wokingham RG40 2DL FARM HOUSE, THE Tel: 0118 978 5423 Advert page 54 OP Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ ORCHARD, THE Tel: 01344 755533 LDA Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ FIRS, THE Tel: 01344 755582 LDA Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ PAMELA BARNETT Tel: 01344 755580 OP D PD LDA SI Ravenswood Village, Nine Mile Ride, Crowthorne RG45 6BQ GREEN, THE Tel: 01344 755625 LDA Ravenswood Village, Nine Mile Road, Crowthorne RG45 6BQ ROOKERY COTTAGE Tel: 01344 755568 LDA 249 Shinfield Road, Reading RG2 8HE Tel: 0118 987 2278 LDA YA HILLTOP HOUSE 30 Hilltop Road, Twyford, STAVERTON Reading RG10 9BN 25 Murdoch Road, Wokingham RG40 2DQ Tel: 0118 934 0053 OP MH YA Tel: 0118 977 1157 LDA YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 69 WARRENWARREN LODGELODGE CARECARE CENTRECENTRE FINCHAMPSTEAD,FINCHAMPSTEAD, WOKINGHAM, WOKINGHAM, BERKSHIRE BERKSHIRE QualityPINEHURST 24-hour residential CARE care CENTRE for elderly persons aged 65 and over and those showing signs of mild Dementia. Respite and post-operative QualityrecuperativeCROWTHORNE, 24-hour care. residential BERKSHIRE care for elderly persons aged 65 and over and those showing signs of mild Dementia. RespiteQuality and 24-hour post-operative residential care recuperative for elderly persons care. aged 65 and over. ARespite warm and and vibrant post-operative home, originally recuperative an elegant country care. residence, surrounded by beautiful lawns, trees and flowers Warren Lodge is a wonderful place to live.

Here in a friendly atmosphere and with the help of our dedicated staff, we z •24 24 Hour Hour residential residential care care A warm and vibrant home, originally an elegant country residence, providePinehurst a caringprovides environment quality care that for makes the individual, all our residents with the feel personal not just touchspecial z Dementia care for those with mild to moderate dementia surroundedbut very much by beautiful at home. lawns, Visitors treesare always and flowers welcome Warren and contact Lodge is with a families, • Dementia care for those with mild to moderate necessary to make life special. wonderfulfriends and place the localto live. community is encouraged. Our primary objective is to z Femaledementia / male 65years + improve the quality of life of our clients and their families and we seek to Pinehurst Care Centre, Crowthorne has a warm and friendly atmosphere, we z 24z •HourCrisis Female residentialintervention / male care / emergency 65years admission + Herepromote in a friendly independence, atmosphere choice and withand thedignity help of of the our individual. dedicated We staff, believe we that clientscan offer must shortbe safe and and long secure term at stays all times, and emergencywhilst providing respite a relaxed beds. and Our primary z Non planned assessments provide a caring environment that makes all our residents feel not just special z Dementia care objective is to continue to improve the quality of life of our clients and their • Crisis intervention / emergency admission butstimulating very much environment at home. Visitors that motivates are always them welcome to live and a full contact and happy with life.families, z Highly trained staff / GP visits families. All of our clients are encouraged to bring their own creature comforts, z Female / male 65years + • Non planned assessments friendsto make and the them local truly community feel Âat home.Ê is encouraged. Our primary objective is z Single / companion rooms Please visit us to see just why our clients and their families are so happy to be z Crisis intervention / emergency admission tocared improve for theby us. quality of life of our clients and their families and we seek to z •Daily Highly activities trained / entertainment staff / GP visits promoteAt Pinehurst, independence, we believe choice highly and trained dignity andof the well individual. managed We staffbelieve is the that secret to z Non planned assessments clients must be safe and secure at all times, whilst providing a relaxed and z •Beautiful Single gardens / companion rooms providing quality and safe care. We believe that an individual lifestyle is z Highly trained staff / GP visits stimulatingessential environment for our clients that to motivates ensure that them their to livedaily a fulllife and choices happy are life. maintained z Nutritional meals z Daily• Daily activities activities / entertainment / entertainment WARRENand they LODGE are CAREsafe andCENTRE secure at all times. z En suite facilities PleaseWarren visit Lane, us toFinchampstead, see just why our Wokingham, clients and Berkshire their families RG40 4HR are so happy to z Nutritional• Beautiful meals gardens z Respite care beCall Visitcared 0118 us forto 973 see by 4576 us.just whyor email our [email protected] and their families are www.foresthc.com so happy to be cared for by us, or call for more information. z En •suite Nutritional facilities meals z Respite care • En suite facilities WARRENPINEHURST LODGE CARE CARE CENTRE CENTRE 38-44 DukeÊs Ride, Crowthorne, Berkshire RG45 6ND • Respite care Warren Lane, Finchampstead, Wokingham, Berkshire RG40 4HR CallCall 0118 01344 973 4576774 233 or email or email [email protected] [email protected] www.foresthc.comwww.foresthc.com

Personalised care from your local Barchester care home At Barchester Healthcare we know ﬁnding the right care home can be a daunting decision so we’ll do everything we can to help. Our carefully selected and well-trained staﬀ are always on hand with friendly advice or to give tours of the home at a time to suit you. We offer a wide range of services and facilities, with an emphasis on nutritious menus and a stimulating activities programme, tailored to each individual in our care. Nursing • Dementia • Respite • Younger person care

To arrange a tour or for some friendly advice, contact your local home:

Austen House Care Home West Oak Care Home Kilnsea Drive, Reading, RG6 3UJ Murray Road, Wokingham, RG41 2TA Tel: 0118 914 4584 Tel: 0118 914 4585 www.barchester.com

70 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Wokingham care homes continued

SUFFOLK LODGE VALERIE’S RESIDENTIAL CARE HOME 18 Rectory Road, Wokingham RG40 1DH 20 Ravenswood Avenue, Crowthorne RG45 6AY Tel: 0118 979 3202 OP D PD Tel: 01344 761701 OP TAGER CENTRE, THE WARREN LODGE CARE CENTRE Warren Lane, Finchampstead RG40 4HR Ravenswood Village, Nine Mile Ride, Tel: 0118 973 4576 Crowthorne, Berkshire RG45 6BQ OP D PD LDA MH SI AD Advert page 70 Tel: 01344 755632 LDA SI WILD ACRES CARE HOME TIKVAH WOODPECKERS 440 Finchampstead Road, Finchampstead, Ravenswood Village, Nine Mile Ride, Wokingham RG40 3RB Crowthorne RG45 6BQ Tel: 0118 973 3670 OP D PD SI Tel: 01344 755614 PD LDA SI YELDALL MANOR TOVA Blakes Lane, Hare Hatch, Reading RG10 9XR Ravenswood Village, Nine Mile Ride, Tel: 0118 940 4411 AD Crowthorne RG45 6BQ Tel: 01344 755646 LDA

Wokingham care homes with nursing

AUSTEN HOUSE MOUNT CARE HOME, THE Kilnsea Drive, Lower Earley, Reading RG6 3UJ School Hill, Wargrave, Reading RG10 8DY Tel: 0118 914 4584 Advert page 70 OP D Tel: 0118 940 2046 OP D

BERKSHIRE CARE HOME, THE SHORT BREAK CARE 126 Barkham Road, Wokingham RG41 2RP The Day Centre, South Lake Crescent, Woodley, Tel: 0118 911 5384 Advert page 62 OP Reading RG5 3QW Tel: 0118 969 1471 OP D PD MH SI BRIDGE HOUSE NURSING HOME 64 High Street, Twyford RG10 9AQ SUNRISE OPERATIONS SONNING LTD Tel: 0800 230 0206 OP D PD SI Old Bath Road, Sonning RG4 6TQ Advert inside front cover Tel: 0118 944 4300 OP D

GLEBELANDS THAMESFIELD NURSING HOME Woolf Drive, off Acorn Drive, Wokingham RG40 1DU Wargrave Road, Henley-on-Thames RG9 2LX Tel: 0118 974 3260 OP Tel: 01491 418100 OP

LORD HARRIS COURT WEST OAK CARE HOME Mole Road, Sindlesham, Wokingham RG41 5EA Murray Road, Wokingham RG41 2TA Tel: 0118 978 7496 OP D Tel: 0118 914 4585 Advert page 70 OP D

LYNDEN HILL CLINIC WOODBURY HOUSE Lynden Hill Lane, Kiln Green, Reading RG10 9XP Jouldings Lane, Farleyhill RG7 1UR Tel: 0118 940 1234 OP PD YA Tel: 0118 914 5799 Advert page 62 OP D YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Home care providers are listed on page 27 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 71 Useful contacts

Useful local contacts Unit 7, Richfield Place, Richfield Avenue, Reading RG1 8EQ For your council’s contact details, see page 5. Helpline: 0118 959 4594 Email: [email protected] Age UK Berkshire Web: www.autismberkshire.org.uk Independent charity aiming to enhance the quality of life of older people. Berkshire Carers Service Tel: 0118 959 4242 A local charity which supports unpaid carers of Web: www.ageuk.org.uk/berkshire all ages. Suite 11, Beacontree Court, Gillette Way, Alzheimer’s Society Reading RG2 0BS Support and information for people with Web: www.berkshirecarers.org dementia, their families and carers over the whole of Berkshire. British Red Cross National Helpline: 0300 222 1122 Provides support at home, transport and Web: www.alzheimers.org.uk mobility aids to help people when they face a Slough and the Royal Borough of Windsor crisis in their daily lives. and Maidenhead John Nike House, 6 North Road, Maidenhead SL6 1PL 90 Eastern Avenue, Tel: 01628 626331 Reading RG1 5SF Email: [email protected] Tel: 0118 935 8230 Email: [email protected] Reading Web: www.redcross.org.uk 118-128 London Street, Reading RG1 4SJ Tel: 0118 959 6482 Carers Trust Email: [email protected] Promotes, supports and delivers high-quality West Berkshire services for carers and people with care needs. Suite 35, Liberty House, Greenham Business Reading Park, Greenham, Thatcham RG19 6HS 14 Albury Close, Reading RG30 1BD Tel: 01635 500869 Tel: 0118 945 4209 Email: [email protected] Web: www.readingcrossroads.org

Ark Trust Ltd, The Wokingham A local charitable organisation providing Wokingham Hospital, Barkham Road, a number of services to local people with Wokingham RG41 2RE disabilities and other disadvantaged groups. Tel: 0118 979 5324 Tel: 01344 266899 Web: www.wokinghamcrossroads.org Email: [email protected] Mencap in Berkshire Web: www.theark.org.uk A local charity that works to improve the lives Berkshire Autistic Society (BAS) and opportunities of those with a learning A local support group for parents of children disability, their families and carers. and adults with autism, autism-related issues, Reading Asperger’s syndrome or challenging behaviour. 21 Alexandra Road, Reading RG1 5PE Provides help, advice and information and Tel: 0118 966 2518 works towards improved education, respite care Email: [email protected] and leisure facilities. Web: www.readingmencap.org.uk

72 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Slough Royal Voluntary Service (RVS) Horsemoor Green Community Centre, Spitfire The Royal Voluntary Service provides a service to Close, Common Road, Slough SL3 8JU people in hospital, can help in the home and run Tel: 01753 594666 community events like lunch and social clubs. Email: [email protected] York Centre, 42 York Road, Web: www.sloughmencap.co.uk Maidenhead SL6 1SH Tel: 01628 636098 West Berkshire Email: berkshirehub@royalvoluntaryservice. Enborne Gate, Enborne Road, org.uk Newbury RG14 6AT Web: www.royalvoluntaryservice.org.uk/ Tel: 01635 41464 berkshire Web: www.westberkshiremencap.org Wokingham, Bracknell and Districts United Voices Suite 2, Oakmede Place, Provides an advocacy service for people with Terrace Road South, learning difficulties throughout East Berkshire. Binfield RG42 4JF Oakbridge Centre, Imperial Road, Tel: 0300 777 8539 Windsor SL4 3RU Email: [email protected] or Tel: 01753 206721 [email protected] Email: [email protected] Web: www.wokinghambracknellmencap.org Web: www.united-voices.org.uk Windsor Wokingham Mental Health Association Oakbridge Centre, Imperial Road, A self-help voluntary mental health Windsor SL4 3RU organisation that works in a community care Tel: 01753 428019 partnership with Wokingham Borough Council. Email: [email protected] Station House, Station Approach, Wokingham Web: www.windsormencap.org RG40 2AP Tel: 0118 979 2620 POhWER Email: mailbox@wokinghammentalhealth. Works to improve the quality of people’s org.uk lives and the quality of services by aiming to Web: www.wokinghammentalhealth.org.uk enable the voices of people, including the most excluded members of society, to be heard Useful national contacts when decisions are being made about them, or AskSARA about the services that they need. Part of the Disabled Living Foundation, Tel: 0300 456 2370 AskSARA is an easy-to-use, award-winning Email: [email protected] online self-help guide that is particularly useful if you are not sure what practical items might Reading Deaf Centre help you. Information officer is available to assist people Web: www.asksara.dlf.org.uk with complicated forms, writing letters, making phone calls. Appointments must be booked in Action on Elder Abuse (AEA) advance. Works to protect and prevent the abuse of 131-133 Cardiff Road, Reading RG1 8JF vulnerable older adults. Tel: 0118 959 4969 Helpline: 0808 808 8141 Email: [email protected] Email: [email protected] Web: www.readingdeafcentre.co.uk Web: www.elderabuse.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 73 Age UK a range of practical needs. Inspires, supports and enables older people. Tel: 0207 730 8263 Tel: 0800 169 2081 • Web: www.ageuk.org.uk Email: [email protected] Web: www.fote.org.uk Association of Charity Officers A national umbrella body for benevolent Independent Age charities. A national charity that champions Tel: 0207 255 4480 • Email: [email protected] independence for older people by providing Web: www.aco.uk.net lifelong support, information and advice, practical help and emergency financial aid to Care Choices older people on very low incomes. Publisher of this Directory, Care Choices also Tel: 0800 319 6789 runs a free helpline, designed to generate Email: [email protected] reports of care providers which match your Web: www.independentage.org specific needs. Freephone: 0800 389 2077 National Activity Providers Association Web: www.carechoices.co.uk (NAPA) Promotes the importance of activities for older Carers UK people. High quality advice and information to carers Tel: 0207 078 9375 and the professionals who support them. Web: www.napa-activities.co.uk Tel: 0808 808 7777 • Web: www.carersuk.org NHS Choices Disabled Living Foundation, The (DLF) NHS Choices is the UK’s biggest health website A national charity providing impartial advice, and provides information on conditions, information and training on independent living. treatments, local services and healthy living. Simple electronic aids can be borrowed from Web: www.nhs.uk them for free for up to two weeks including: Pensions Advisory Service, The gadgets which remind you of things you need Provides information about pensions and other to do; safety alarms and sensors; magnifiers pensioner benefits. and telephones with big buttons. A small Tel: 0300 123 1047 deposit is required. There are also helpful Web: www.pensionsadvisoryservice.org.uk factsheets on their website. Tel: 0207 289 6111 (general enquiries) or Relatives and Residents Association, The 0300 999 0004 (helpline) Exists for older people needing, or living in, Email: [email protected] or [email protected] residential care and their families and friends. Web: www.dlf.org.uk Tel: 0207 359 8136 • Email: [email protected] Web: www.relres.org Elderly Accommodation Counsel Help older people make informed choices United Kingdom Home Care Association about meeting their housing and care needs. (UKHCA) Tel: 0800 377 7070 Professional association of home care providers Email: [email protected] from the independent, voluntary, not-for-profit Web: www.eac.org.uk and statutory sectors. Tel: 0208 661 8188 Friends of the Elderly Email: [email protected] A charity that supports older people who have Web: www.ukhca.co.uk

74 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Index

Home care providers

121Health&Care 27 Care In The Home 28 Crossroads Caring A Care In Your Home Ltd 28 for Carers 29 A & T Caring Services 27 Care Partners 28 D A2Dominion – Care & Care Response Ltd 28 Diamond Quality Care Support Chimney Court 27 Careline – The Agency For Services 29 Aaron Abbey Care Care Staff 28 Dimensions Berkshire Services Ltd 27 Caremark (Slough and Domiciliary Care Office 29 Abicare Services Ltd 27 South Bucks) 28 DVL Supported Absolute Care UK Ltd 27 Caremark (West Berkshire Living Services 29 Age Concern Slough and Reading) 28 E Caremark and Berkshire East 27 E.C. Care Ltd 29 Agincare 27 (Wokingham) 28 Elegant Care Services 29 Allied Healthcare Carewatch (Reading and Excel Support Services – Newbury 27 West Berkshire) 28 Ltd – South East 29 Allied Healthcare – Reading 27 Carewell Ltd 28 Altus at Home Support 27 CCS Homecare F Ark Home Healthcare Ltd 27 Services Ltd 28 Fitzroy Supported Living Audley Care Charles Clore Court Extra – Maidenhead 29 – Inglewood 27 Care Sheltered Housing 28 Forever Homecare Ltd 29 B Chilmington At Home 28 G Bee Friends Ltd 27 Chrome Tree Ltd 28 Gabriel’s Angels Ltd 29 Berkshire Care Ltd 27 Chrysalis Care Ltd 28 Gardiner’s 29 Better Life Care Ltd 27 Clece Care Services Ltd – Golden Rose Community Blue Ribbon Berkshire 27 Reading Branch 29 Care Ltd 31 Bluebird Care (Newbury) 27 Community Reablement Greenslade Services Ltd 31 Bluebird Care (Reading Team (CRT) 29 H and Wokingham) 27 Complete Care Windsor 29 Halcyon Home Care 31 Bluebird Care (Windsor Concept Care Practice Ltd Harino Care Ltd & Maidenhead) 27 – 20 Cross Street 29 – Head Office 31 Bracknell Forest Consultancy Care Ltd 29 Harmill House 31 Borough Counci – Cordant Care – Reading 29 Helping Hands Intermediate Care 27 Cornerways 29 Wokingham 31 Bright Yellow Bracknell County Carers Ltd 29 Heritage Healthcare (T/A Lifecarers) 28 County Care (Windsor) 29 – Windsor 31 Broadway House 28 Creative Care Solutions Holyport Lodge Bucks Personnel Ltd 28 (UK) Ltd 29 Care Home 31 C Creative Support Home Angels Healthcare Call Us 28 – Reading Services 29 Services Ltd Care @ Home Creative Support – West Newbury 31 Newbury Ltd 28 Berkshire Services 29 Wokingham 31 Care 1st Homecare Crossroads Care Home Instead Senior Care – Berkshire 28 West Berkshire 29 Maidenhead 31

Visit www.carechoices.co.uk for further assistance with your search for care 75 Home care providers continued

Reading 31 O Silverdale Care Homecare People Ltd Oracle Medical Services Ltd 34 – Wokingham, The 31 Care UK Ltd 33 Slater Centre, The 34 I P Slough Borough Council Domiciliary Care 34 Impact Care Services 31 Patience Care Services Ltd 33 Slough Crossroads INCA Nursing Agency and Pembroke Apartments 33 – Caring for Carers 34 Inca Domiciliary Care Pembroke Lodge 33 Sorelle Support 34 Agency 31 People Matter Support St Christopher’s Independence With Dignity Services Ltd 33 Home Care Ltd 35 Support Services Ltd 31 Premier Medical START 35 Independent Supported Staffing Bracknell 33 Living and Disabilities Ltd 31 Privilege Care Ltd 33 Station Road, 11a 35 InHand Community Promedica24 UK Ltd Superb Healthcare Ltd 35 Care 31 – Reading 33 Support Horizons 35 Support Partners 35 J Purley Park Trust (DCA) 33 Supreme Healthcare Q Jigsaw Creative Care 31 Services 35 Q1Care Ltd 34 K Surecare (Reading and Quality Care Providers KCare Nursing Agency Ltd East Berkshire) 35 (Domiciliary Care) 34 Reading 31 Surecare (Slough) 35 Slough 31 R Sylviancare 35 Kincare 31 Radian Support DCA 34 T Radis Community Care Kingwood – Thamesfield At Home 35 Domiciliary Care 31 (Cedar Court) 34 Tonna Care Services Ltd 35 Radis Community Care L Top Class Quality (Oak Tree House ECH) 34 Lady Elizabeth House 33 Services Ltd 35 Radis Community Care Lean on Me Community Total Health Support and (Reading) 34 Care Services Ltd 33 Training Services Ltd 35 Rainbow Social Care Ltd 34 Lifecarers Reading at Reading Crossroads 34 V Bright Yellow Group 33 Realcare + Ltd 34 Voyage (DCA) south 35 Lovingangels Care Ltd 33 Redwood House 34 W Lynwood Home Care 33 Response – DCA 34 Waymarks Ltd 35 M Right at Home (Maidenhead West Berkshire Council Mahogany Care – Holyport 33 and Slough District) 34 Home Care Service 35 Makai Care Ltd 33 Right at Home (Reading) 34 Whitestone Care 35 MAPP Centre 33 RMB Healthcare 34 Your Ability Reading 35 Match Options 33 Royle Care Ltd 34 Your Choice Services MiHomecare – Reading 33 S – St Johns Road 35 N Sarah's Carers LLP 34 Z New Support Solutions 33 Short Term Support and Zion Domiciliary Norwood Ravenswood 33 Rehabilitation Team 34 Care Agency 35

76 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Advertisers in bold

Care homes and care homes with nursing

A Burnham House 59 Donnington Care Abbeycrest Nursing Home 57 C Home, The 63 Abbeyfield Reading Carisbrooke 56 Dormy House 67 Society Ltd 56 Chaffinches 61 Down Lodge Acorn House 61 Cherry Garden 67 Residential Care Home 69 Ahava 68 Chestnut Walk 61 Downshire House 56 Alexandra Grange 68 Chilmington House 56 Downview Residential Allenby Road, 9 65 Christchurch Home 61 Anthony Toby Gardens, 1-1a 56 Duncan House 61 Homes Trust 68 Clara Court 65 E Apple Hill 67 Common Road 59 Eastern Avenue, 46a 56 Applegarth Care Home 59 Cookham Riverside, The 67 Edith Road (Tregon) 65 Appletrees 61 Coombe House, The 61 Elizabeth House 61 Argyles Care Home 63 Copper Beech 68 Elms, The 69 Aspen Belmont Cornerways 68 Eretz 69 Care Home 59 Crossways Residential Eton House Austen House 71 Care Home 55 Residential Home 65 B D F Bath Lodge Care Home 56 Dimensions 101 Far End Residential Home 55 Bayford House Pinewood Avenue 55 Care Home 63 Dimensions Baily Farm House, The 69 Beacher Hall Care Home 57 Thomas House 61 Fearnley House 65 Beech Gardens 68 Dimensions Brambletye Firs, The 69 New Mill Road 68 Beech House 68 Focus House 56 Dimensions Clayhill Beech House (Binfield) 55 Forget-Me-Not Road, 43 61 Residential Home 59 Belamie Gables Dimensions Dunstans Fourways Residential Care Home 68 Drive, 2 68 Home 55 Berkshire Care Dimensions Laurels, The 68 Foxleigh Grove Home, The 71 Dimensions Loddon Court 68 Nursing Home 67 Birchwood – Newbury 63 Dimensions G Birdsgrove Nursing Home 55 Loddon House 68 Glebe Garden 61 Boltons, The 56 Dimensions New Glebelands 71 Boulters Lock Wokingham Road, 95 68 Grange House 56 Residential Home 65 Dimensions Parrot Green, The 69 Boxgrove House 61 Farmhouse 69 Bracknell Care Home 55 Dimensions Sadlers Lane, 6 69 H Bramerton 65 Dimensions Woodmere 69 Haldane House Bridge House Disabilities Trust Nursing Home 55 Nursing Home 71 – 29 Briants Avenue 56 Harwood House 67 Bridgewell Centre, The 55 Disabilities Trust Hazel View 61 Broad Lane, 30 61 – Welby Close, 25 65 Hazeldene 56

Visit www.carechoices.co.uk for further assistance with your search for care 77 Care homes and care homes with nursing continued

Heathlands Residential Lovat House 69 Pinehurst Care Centre 55 Home 55 Lynden Hill Clinic 71 Prior’s Court Cottages, Herewards House 65 Lynwood Care Centre 67 1-2, 3-4 63 Heronsmede 65 M Prior’s Court Cottages, Hilltop House 69 Magnolia Lodge 69 5-6: Bradbury House 63 Hillview Farm 61 Manor Care Home, The 67 Prospects for People with Hollies 63 Mayfair, 2a & 2b 56 Learning Disabilities – 136 Grovelands Road 57 Holly Grange Meadowbank Care 65 Residential Home 61 Mokattam 65 Q Holyport Lodge Moorlands Rest Home 56 Quality Care Care Home 67 Mount Care Home, The 71 Providers Ltd 57 Homeside Close, 16 65 Mulberry Care Ltd 56 Queens Court 67 Homestead (Crowthorne) Multi-Care (Reading) Ltd R Ltd, The 55 – 375 Old Whitley REACH 59 Hungerford Care Home 63 Wood Lane 69 REACH Lower J Murdoch House Cippenham Lane 59 Jasmine House Care Home 69 REACH Upton Nursing Home 57 N Court Road 59 Jigsaw Creative Care Ltd – Navara Lodge 56 Respite Service 57 77 Russell Street 56 Newton House 61 Respond 59 Just Homes – 3 New Hill 61 Nightingales Care Home 65 Richmond Road, 30 57 K Normanhurst Residential River View Care Centre 57 Kadimah 69 Home 65 Rookery Cottage 69 Kestrels 61 Northcourt Lodge Rowan Cottage 63 Kingwood – White Barn 56 Nursing Home 57 S Notrees 61 L Salt Hill Care Centre 59 Lakeside Residential Home 56 O Sandown Park Langley Haven Oak House 59 Care Home 67 Care Home Ltd 59 Oaklands 61 Sandridge House 67 Larchfield 67 Old Vicarage, The 61 Seymour House 59 Larkland House 67 Orchard, The 69 Short Break Care 71 Lavender Court 59 Osborne House 65 Slade House 63 Liberty of Earley Oxford House St Barnabas Road, 26 57 House, The 69 Nursing Home 59 St Christopher’s Life Care Corporation Ltd 56 P Care Home 55 Limber Oak 61 Pamela Barnett 69 St David’s Nursing Home 55 Little Heath Court 61 Parkside Care Home 57 St Luke’s and The Oaks Lodge, The 55 Parkview 56 Care Home 57 Longlea Nursing Home 67 Parry House 63 St Mark’s Care Home 67 Longmore Road, 1 69 Pembroke Lodge 56 St Ronans Road, 34 57 Lord Harris Court 71 Peppard House 57 Station Road, 43 65

78 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Advertisers in bold

Care homes and care homes with nursing continued

Staverton 69 V White Lodge Stoke House 59 Valerie’s Residential Care Home Ltd 65 Suffolk Lodge 71 Care Home 71 Whitley Wood Lane Summerfield Care Home 57 Vansett Care Home 65 Respite Care, 188 57 Sunrise Operations Voyage 1 Ltd Wild Acres Care Home 71 Sonning Ltd 71 – Pinkneys Road, 87 65 Willows Edge 63 T W Willows Specialist Dementia Unit and Intermediate Tager Centre, The 71 Walled Garden, The 63 Care Service, The 57 Thamesfield Nursing Walnut Close 63 Winchcombe Place 63 Home 71 Warren Lodge Windmill Care Centre 59 Thatcham Court Care Centre 71 Winston Court, 5 65 Care Home 63 Watson House 63 Winton House 65 Tikvah Woodpeckers 71 Waymead Short Tilehurst Lodge 57 Term Care 55 Woodbury House 71 Tova 71 Wensley Road, 159 57 Y Tudor House 63 West Oak Yeldall Manor 71 U Care Home 71 Yew Tree Lodge 57 Uppingham Gardens, 1 57 White House 65 Yewbank 63

Other advertisers

Angel Heart Home Care 26 Care Choices 24, 48, 62 Protection & Investment Barchester 70 Care Select 7, 40, 53, 58, 68 Ltd Outside back cover BEN – Motor and Caring Homes 64 Rest Assured Allied Trades Forest Healthcare 54, 70 We Care Ltd 32 Benevolent Fund 44 Four Seasons Southern Archway Ltd 60 Brighterkind 62 Health Care 54 Universal Care 32 Bupa 62 Kimara Support 32 Wiltshire Farm Foods 10

Care Choices Limited Publisher: Robert Chamberlain. has taken every care Director of Sales: David Werthmann. to ensure that the Head of Editorial: Emma Morriss. information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a Editor: Angharad Jenkins. home varies from the facilities listed either in an advertisement Content Editor: Emma Cooper. or the listings. Care Choices Limited does not endorse or support National Sales Manager: Paul Leahy. any particular institution included in the Directory. © 2016 Care Regional Team Manager: Russell Marsh. Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Regional Team Supervisor: Vanessa Ryder. Care Choices™ is a trademark of Care Choices Limited. Senior Sales Executives: Mark Dalton, Elaine Green, Jaime Kahn, Kara Morrallee. ISBN 978-1-911437-06-2 Director of Creative Operations: Lisa Werthmann. Printed in England. Ref. No: 4001/Berkshire23/0716. Studio Manager: Jamie Harvey. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. Designer: Holly Cornell. Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Creative Artworkers: Gemma Barker, Bobbie Johnson. Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Marketing Administrator: Leah Callaghan-Fowler.

Visit www.carechoices.co.uk for further assistance with your search for care 79 Planning For Long Term Care Fees? Speak to a specialist who can guide you through the With prudent planning care fees do not need maze of red tape to be a problem

We look to provide you with:

• A guaranteed income for life

• The ability to live in the home of your choice

• No fear that your money will run out

• The provision for rising care costs

• Peace of mind for you and your family Please call 01344 636374 or Please call 01344 636374 or 01180118 98217109821710 to to speak speak to to our specialist specialist advisor advisor DanielDaniel KasaskaKasaska or or visit visit our our Please send send me me information information about about websitewebsite: www.pil.uk.com www.pil.uk.com for Protection && InvestmentInvestment Ltd Ltd and and the the formore more information. information. If If you you services it it provides provides for for Long Long Term Term Care Planning preferprefer you you can can email email Care Planning [email protected], or simply [email protected], or simply NameName...... cut out and return the attached coupon. cut out and return the attached AddressAddress...... coupon......

......

PostcodePostcode......

Protection & Investment Ltd Tel NumberNumber...... an Independent Financial Adviser that understands the needs of elderly people Return to:to: Protection && InvestmentInvestment Ltd Ltd Authorised and Regulated by the Financial Conduct Authority Index House,House, St. St. George’s George’s Lane, Lane, Registered address Chandlers House, Ganders Business Ascot, Berkshire Berkshire SL5 SL5 7ET 7ET Park, Kingsley, GU35 9LU uthorise an euate the inancia onuct uthorit

Daniel Kasaska is a Master Practitioner of Symponia and Accredited Member of The Society of Later Life Advisers (SOLLA)