NAME & NAME AND ORGANIZATION INDEX ORGANIZATION INDEX

A Ashman, Richard, 177 Binzen, Peter, 451n Canada Deposit Insurance Asian-American Free Labor Institute BioChem Pharma, 57 Corporation (CDIC), 104 A.A. DeFehr Foundation, 127 (AAFLI), 79 Biovail Corp., 59 Canada Mortgage and Housing Aburdene, Patricia, 376 Associated Grocers, 551 Bird, Kate, 200 Corporation, 93, 389 Ace Hardware, 551 Aston, Judith, 17 Biro, Brian, 235n Canada Post, 540, 554 Acharya, Madhavi, 224n Atlantic Canada Opportunities BizBuyer.com, 297 Canada.com, 383 ACNielsen, 101 Agency, 100 Black, Debra, 404 Canadair, 69, 183 Adam Smith Institute, 37 Atomic Energy of Canada Ltd., 93 Black Entertainment Television CanadExport, 119 Adams, Eric, 203n Atomic Energy of Canada Ltd. (BET), 451 Canadian AIDS Society, 396 Adler, Sheldon, 214 (AECL), 129 Blair, Tony, 112 Canadian Airlines International, 182, The Advertising Council, 453 AtStake, 341 Blake, Pat, 366 440, 602, 604 Advertising Standards Canada, 526 AT&T, 59, 253, 301, 493 Blake, William, 429 Canadian Association of Supply Aegis Partners, 202 Audiogalaxy, 343 Blanchard, Ken, 241 Chain and Logistics AES International Ltd., 86, 372 Ault Foods Ltd., 495, 498, 502 BMW, 306, 311, 493 Management, 312 AFL-CIO, 438 Automotive Network eXchange, 332 Bob’s Big Boy, 485 Canadian Atmospheric Environment Agricore Cooperative Ltd., 182 AVCO, 483 The Body Shop International, 129 Service, 144 Agriculture Canada, 157 Avis, 67 Boeing Aircraft Co., 16, 99, 112, 231, Canadian Auto Workers, 427, 428, Agropur Cooperative Agro-Al, 182 Avon, 549 237, 270 437, 447 A.H. Robins, 134 Bombardier, J. Armand, 69, 157, 162, Canadian Bankers Association, 200, AIC Group of Funds, 314 B 183, 488 605, 626 Air Canada, 4, 41, 91, 92, 93, 94, 95, Bombardier Inc., 6, 9, 33, 59, 60, 68, Canadian Biotechnology Advisory 440, 442, 492, 508, 602, 604 Babbage, Charles, 355 69, 82, 99, 172, 182, 183, 389, 488, Committee, 499 Air Canada Pilots’ Union, 442 Baghai, Mehrdad, 373 578, 582 Canadian Blood Services, 453 Air Products Canada Ltd., 133 Bain & Company, 474 Boole, George, 345 Canadian Bond Rating Service, Airbus, 112 Balu, Rekha, 467n Borders Books, 547 42, 615 Airwalk Footwear, 559 Bank of Canada, 43, 55, 93, 102–103, Boucher, Carol, 527 Canadian Broadcasting Corporation. Akers, John, 137 111, 117 Bourette, Susan, 448n See CBC Alberta Energy Resources Bank of Montreal, 59, 68, 82, 101, Bowles, Jerry, 543n Canadian Broiler Hatching Egg Conservation Board, 146 205, 220, 389, 444–445, 492 Boyer, Raymond, 69n Marketing Agency, 109 Alberta Government Telephone, 95 Bank of Nova Scotia, 59, 82 BrandsForLess.com, 511 Canadian Business magazine, 53, 85, Alberta Heritage Savings Trust Fund, Bannister, Roger, 249–250 Bridal Event, 527 136, 248, 443 94 Barings Bank, 133 Bridgestone, 455 Canadian Centre for Ethics & Alberta Newsprint Co., 141 Barlow, Maude, 75 Brill-Edwards, Michelle, 134 Corporate Policy, 127 Alberta Petroleum Marketing Barrick Gold Corp., 68, 176 Brinkman, Erik, 289, 291, 292 Canadian Civil Liberties Association, Commission, 95 Bartlett, A., 65n British Columbia Transplant 396 Alberta Research Council, 141 Bartlett, Albert, 149 Society, 306 Canadian Congress of Labour, 428 Alberta Treasury Branches, 93, 116 Bartlett, Christopher, 384, 543n British Telecommunications, 337, 344 Canadian Dairy Commission, 108 Algoma Steel Corporation Ltd., 99, Baskin-Robbins, 178, 550 BroadVision, 527 Canadian Egg Marketing Agency, 109 428, 440 Bass Hotel and Resort, 178 Bronfman, Edward, 597 Canadian Environmental Auditing Algonquin College, 3 Baxter Healthcare Corporation, 134 Bronfman, Peter, 597 Association, 157 Algorithmics, 59 Bayer, 495 Brown, Jamie, 200 Canadian Exporters and Alias Wavefront, 18, 65 Bazley, Patrick, 421 Brown, Robert, 69 Manufacturers Association, 81 Alimentation Couche-Tard Inc., 484, B.C. Furniture Association, 483 Bruno, Richard, 203n Canadian Federation of Independent 485 B.C. Hydro, 93 Buick, 496 Business, 17, 132, 200, 409 Allan, Hugh, 125 BC Business, 483 BuildPoint, 308 Canadian Federation of Labour, 438 Allen-Bradley Canada Ltd., 389 BCE, 222, 223 Bureau of Competition Policy, 101, Canadian Food Inspection Agency, Alliance of Manufacturers and BDC Connex®, 201 133 499 Exporters Canada, 20, 278, 290 Beaudoin, Laurent, 69, 582 Burger King, 301, 547 Canadian Franchise Association, 186 Allied-Signal, 299 Beaver Lumber, 177 Burghy’s, 503 Canadian Grocer, 495 Alsthom, 68 Beck, Nula, 21 Bush, George W., 92, 140 Canadian Health Food Association, Alteon Websystems, Inc., 362 Bédard, Normand, 27, 51, 83, 113, The Business Channel (TBC), 399 499 AlumiPlate, 224 154, 183, 211, 245, 282, 315, 345, Business Council on National Issues, Canadian Home-Based Business AM Foodfare, 548 380, 417, 445, 475, 513, 555, 409 Association, 209 .com, 267, 335, 462, 511, 582, 623 Business Development Bank of Canadian Human Rights 541, 547 Behlen Manufacturing, 408 Canada, 94, 200, 204, 608, 609, Commission, 396, 417 America Online, 335, 533 Belgue, Nancy, 17 610, 626 Canadian Human Rights Council, American Airlines, 4, 231 Belgue, Terry, 17 Business Week, 40, 249 132, 441 American Demographics, 527 Bell, Alexander Graham, 335 Business Weekly, 111 Canadian Institute for Scientific and American Eagle Outfitters, 546 Bell Canada, 146, 261, 326, 435, Byrne, John, 249 Technical Information (CISTI), American Express, 18, 306, 473 601, 618 107 American Institute for Managing Bell Canada Enterprises (BCE). See C Canadian Institute of Chartered Diversity Inc., 231 BCE Accountants, 567, 577, 580, 585 American Motors, 212 Bell-Northern Research Ltd., 7 CAE Electronics Ltd., 65, 182 Canadian International Development American Productivity & Quality Belleville Utilities, 123 Caisse centrale Desjardins, 182 Agency, 119 Centre, 305, 306 Bellini, Francesco, 57 Caisse de dépôt et placement du Canadian Labour Congress, 438, 440 Amnesty International, 129 BellZinc.ca, 209 Québec, 94 Canadian Liquid Air Ltd., 133 Amway, 560 Ben & Jerry’s, 129 Calgary Cooperative Assoc., 182 Canadian Manufacturer’s Association, Amy’s, 280 Berch, David, 601 Cambior Inc., 27 26, 409 Anderson, Ray, 123 Berman, Paul, 159, 201, 587 Cambridge University, 35 Canadian Marketing Association, 474, Angelo, Frank, 65 Berners-Lee, Tim, 342 Camco Inc., 89 526 AngryConsumer.com, 532 Bernstein, Claire, 147n, 421 Cameco Corp., 95 Canadian National Railway, 8, 91 Aon Consulting, 230 Best Buy Co. Ltd., 546 CAMI Automotive, 68 Canadian New Media Association, 3 Apple Computer, 183 BET Holdings, 451 Campbell Soup Canada, 271, 292, 367 Canadian Oxygen Ltd., 133 Appleton, Barry, 76 Betcherman, Gordon, 21 Campbell Soup Co., 292, 465 Canadian Pacific Hotels, 116 Archer-Daniels-Midland, 101 Beulah Films Inc., 17 Campeau, Robert, 597 Canadian Pacific Railway. See CPR Ariba, 297 B.F. Skinner Foundation, 371 Campeau Corp., 579, 580, 597 Canadian Pulp and Paper Armed Forces, 312 Bibby, Grant, 609 Canada 3000, 92 Association, 141 , 311 Binky Computers for Kids, 293 NAME AND ORGANIZATION INDEX

Canadian Radio-television and Cisco Systems, 229, 297, 320, 340, 343 Decary, Michel, 132 Essential Services Council, 437 Telecommunications Citicorp, 323 Decorators Supply Corporation, 304 Esso, S.O., 125 Commission (CRTC), 102 Clairol, 528 Delano Technology Corp., 200 Estée Lauder, 65 Canadian Red Cross, 130 Clark, Charlie, 488 Delean, Paul, 307n eSTEEL, 308 Canadian Standards Association, 24, Clark, David, 292 Dell Computer, 294, 320, 349, 466, EthicScan Canada Ltd., 136 142, 153 Clark, Greig, 595 531, 542, 550 EUTELSAT, 7 Canadian Steel Trade and Clean Environment Equity Fund, 129 Delmonico, Rina, 323 Everdream, 336 Employment Congress, 428 Cleese, John, 400 Delphi Automotive Systems, 296, 297 Ewing, Jack, 267n Canadian Sustainable Forestry Clinton, Bill, 25, 210 Delta Hotels, 67, 306, 361 Export Development Corporation, Certification Coalition, 141 CNR, 93, 312, 417 Dembo, Ross, 59 93, 210 Canadian Technology Network Co-op Atlantic, 182 Deming, W. Edwards, 14, 312, 375 Exxon, 127 (CTN), 107 Co-operative Auto Network, 626 Department of Citizenship and Canadian Telework Association, 340 Co-Steel, 26 Immigration, 107 F Canadian Tire Corporation, Ltd., 176, Coast Capital Savings C.U., 182 Department of Communications, 102 182, 222, 223, 377, 494, 601 Coca-Cola, 66, 493 Department of External Affairs, 425 Fahrenwald, Bill, 541n Canadian Turkey Marketing Agency, Cochrane, Peter, 337 Department of Foreign Affairs and Falconbridge Ltd., 54, 237 109 Cognetics, Inc., 601 International Trade (DFAIT), farmbid.com, 308 Canadian Union of Public Employees Cognos Incorporated, 295 118 Farnsworth, Ted, 308 (CUPE), 438, 442 Colour Your Carpet, 214 Department of Human Resources Fatherhood Project, 449 Canadian Venture Exchange Colwill, Nina, 402 Development, 107 Fayol, Henri, 255, 256, 259 (CDNX), 325 Comeau, L.R., 234 Department of Industry. See Industry FCPD de Montreal, 182 Canadian Wheat Board, 93, 108, 223 Commonwealth Insurance Co., 24 Canada Feather, Frank, 17 Canadian Work/Family Directions, Communications, Energy and Department of National Defence, 260 Federal Express, 8, 301, 398, 402, Co., 411 Paperworks Union, Canada, 448 Department of Natural Resources, 461, 540 Canadian Youth Business Compaq Computer Corporation, 200, 123 Federated Cooperatives, 182 Foundation, 213 253, 259, 550 DePaul University Institute for FedEx. See Federal Express Canon, 24 Competition Tribunal, 101 Business and Professional Feldman, Amy, 543n CanWest Global, 314 Computer Incident Advisory Center, Ethics, 129 Fenn, Donna, 467n Cape Breton Development Corp. 330 Dhillon, Singh, 231 Field, Anne, 215n (Devco), 99 Confederation of National Trade Diamond Fields Resources, 54 Fifth Estate, 134 Capilano College, 3 Unions, 438 Diamond Resources, 176 Financial Post, 112, 483 Capital Protective Insurance, 310 Connaught Laboratories, 36 Diana, Princess of Wales, 65 Financial Times, 128, 133 Captain Al’s Seafood Restaurants, 627 Conseil du Patronat, 132 Dickens, Charles, 125, 429 Fingar, Courtney, 543n Cara Operations, 177 Consumer and Corporate Affairs Digital Equipment, 18, 378–379 Fiorina, Carleton, 253, 254, 279 Career Essentials Inc., 200 Canada, 499 Dion, Ron, 366 Firestone, Peter, 413 Carl’s Junior, 485 Consumer Reports, 469 Disney Company. See Walt Disney Firestone Inc., 455, 534 Carroll, Jim, 189, 190 Consumer Reports Online, 485 Company First Data Corporation, 323 Carson, Patrick, 146 Consumers Union, 498 Dobson, Wendy, 11 Fisher, Jerry, 527n Carson, Rachel, 138 Cool Brands International Inc., 178 Dodge, David, 117 Fitch, Inc., 480 Casa de Carlos, 627 Cooper, Peter, 462 Dofasco, 26 Fletcher, Joseph, 81 Castro, Fidel, 39 Cooperator’s Group, 182 Dofasco Incorporated, 314 Flextronics, 297 CBC, 25, 93, 134, 147 Cooperators Life Insurance, 182 Dolan Industries, 299 Flynn, Julia, 337n CBC Radio One, 76 Coors, 528 Dolphin, David, 463 Follett, Mary Parker, 219, 220, 231 CD (Corporate Design) Line, 274 Coors Ceramics, 304 Domb, Uriel, 7 Foot, David, 479 CeauSescu, Nicolae, 129 Corber, Marvin, 563, 564 Domenico, J., 407 Ford Motor Company, 64, 200, 231, Celestica Inc., 306, 311 Corporation professionelle des con- Dominion Bond Rating Service, 42, 257, 266, 267, 285, 294, 297, 305, Centrale des Enseignants de Québec, seilliers en relations industrielles 615 308, 310, 369, 372–373, 374, 447, 438 du Québec, 425 Domtar Inc., 95 455, 473, 494 Centre for International Business Costco, 517, 544 The Donwood Institute, 396 Ford Motor Company of Studies, 150 Cotton, Roger, 147 Dreco Energy Services of Canada Ltd., 431 Centre for International Business Council of Canadians, 75, 517 Edmonton, 59 Forest Products Association of (University of Toronto), 11 Counterpane, 341 Drucker, Peter, 10, 195, 219, 220, 353, Canada, 141 Centre for the Public Interest, 456 Couture, Daniel, 158 354, 356, 362, 368–369, 443 Forex Group, 176 Certified General Accountants’ CPR, 8, 41, 112, 125, 191 Dufour, Ghislain, 132 Forrester Research, 548 Association of Canada, 568 Crampton, Bob, 132 Duggan and Associates, 319 Fortune magazine, 407 Chan, Albert, 210 Credit Union Central (Ont.), 182 Duncan, Bill, 287 Foster, Ian, 215 Chan, Larry, 210 Credit Union Central (Sask.), 182 Dunkel, Arthur, 140 Four Seasons Hotels, 127 Chan, Michael, 210 CRM Forum Academy, 454 Dunkin’ Donuts, 67 La Framboisère, 158 Change Master, 531 Crosby, Tina, 497 Dunn, Brian, 521n Frame, Clifford, 131 Chapters Online, 462 Cross, Philip, 81 DuPont, 18, 389 Franciosi, Jim, 15 Charan, Ram, 250 Crowley, Aileen, 349n Dutton, Don, 209 Frantic Films, 200 Chartered Management Accountants Crowne Plaza Hotel, 178 Fraser Institute, 20 of Canada, 585 CTV, 220 E Freeman, Alan, 307n Chateau Whistler Resort, 36 Currah Inc., 131 Fresh Italy, 460 Chavez, Cesar, 436 CurrentAnalysis Inc., 348 Eastman Kodak, 449 Frey, Robert, 353n Chemdex, 297 Curry, Donald, 421 Eaton, Timothy, 182 Frey, Stephen, 353 Chicken Farmers of Canada, 109 Curtis, Jenefer, 422n eBay, 229, 507, 511 Funeral Directors’ Choice, 200 Children’s Foundation of Vancouver, Custom Foot, 309 The Economist, 112, 127 Furukawa Electric, 374 421 Ecoprint, 393 Future Shop Ltd., 546 Chislett, Al, 54 D Edper, 597 Chrétien, Jean, 25, 27 Egerer, Dagmar, 307 G Christenson, Randy, 157 DaimlerChrysler AG, 64, 175, 308, Einbinder, Ohad, 561 Christian Science Monitor, 148 492 see also Chrysler Corp. Eisner, Michael, 443 Galendez, Carlos, 627 Chrysler Corp., 14–15, 98, 208, 212 Dairy Queen, 177 Electrolux, 549 Galendez, Maria, 627 see also DaimlerChrysler AG Daiwa Bank of Japan, 133 Emachines, 508 Gallatin Steel Co., 26 Chudiak, Greg, 200 Darychuk, Gary, 200 EMC, 320 Gallo Winery, 278 Church, David, 141 Davis, Dean, 214 Emily Carr Institute of Art and Gametronics Gaming Equipment Church, Elizabeth, 373n Davis, Liz, 287n Design, 3 Ltd., 214 Church and Dwight, 506 Dayton, David, 224 Empey, William, 18 Gantt, Henry L., 313, 356 Ciba Vision Corp., 463 DC Air, 451 Entrepreneurship and Small Business Gantt Resource Centre, 313 CIBC, 82, 101, 204, 411 de Havilland Aircraft, 69, 98, 99, 183, Office (Industry Canada), 15 Garden.com, 523 CIBC Visa, 466 196 Environment Canada, 148 Gardyn, Rebecca, 527n CIBC Wood Gundy, 398 de Jonquieres, Guy, 128n Epiphany.com, 474 Garneau, Louis, 17 Cin-Made Corporation, 353 de Nos, Pierre, 492 Ernst & Young, 413 Gates, Bill, 13, 176 Cirque du Soleil, 312, 521 DealTime.com, 511 ESG Canada, 250 Gateway 2000, 349, 466, 550 NAME AND ORGANIZATION INDEX

Gauthier, Daniel, 521 Hetherington, 260 International Labor Rights Education Lambesis, 559 GE Medical Systems, 249 Hewlett-Packard, 253, 254, 259, and Research Fund, 79 Lampe, John, 455 Geller, Shedletsky & Weiss, 353 279, 362 International Monetary Fund, 27, 113 Lands’ End, 550 Geneen, Harold, 595 Higgins, Carol, 293 International Monetary Fund (IMF), Lavalin, 145 General Accountants’ Association of Hill, Carla, 140 74 Lawler, Edward, 370 Canada, 585 Hitachi, 363–364 International Nickel, 33, 82 Leahy, Elmer, 116 General Electric, 249, 294, 299, 308, HJ Heinz Co., 518 International Quality & Productivity Learjet, 69 493 HMV, 344 Centre, 305 The Learning Co., 59 General Foods, 70–71 Hockins, Tom, 131 International Standards Organization Leeson, Nick, 133 General Mills, 349 Hof, Robert D., 541n (ISO), 153, 158, 299 Leskewich, Dwayne, 387 General Motors Corporation, 9, 64, Holiday Inn, 298 International Wool Society, 55 Levi Strauss & Co., 464, 466 68, 99, 124–125, 149, 295, 305, Home Depot Inc., 307, 462, 509, 512, Internet Tax Fairness Coalition, 47 Levi Strauss & Co. (Canada) Inc., 396 309, 333, 422, 444 546, 577 Irving Oil Company, 145, 170, 191 Levine, James A., 449 General Nutrition Center (GNC), 309 Home Shopping Network, 325 Irwin, Neil, 451n Levinson, Meredith, 323n George Brown College, 497 Honda, 9 ISES Corp., 214 Levitt, Theodore, 464, 528 Georgetti, Ken, 440 Honest Ed’s, 546 iSolve.com, 542 Levy, Julia, 463 Gerber, 518 Hongkong Bank of Canada, 24, 82 Isuzu Motors, 508 Levy, Stephen, 240, 361 Gerstner, Lou, 253 Hospitality Franchise Systems, 89 ITT, 595 Lewis, Sinclair, 125 Ghoshal, S., 65n, 543n H&R Block, 546 Li, Ka-shing, 10 Ghoshal, Sumantra, 384 Hubbard, Elbert, 345 J Lilydale Cooperative, 182 Gibb-Clark, Margot, 448n Hudson’s Bay Co., 191 Lipnack, Jessica, 274n Gilbreth, Frank, 356 Human Resources Development Janosky, Mark, 449 Lippert, Roger, 375 Gilbreth, Lillian, 356 Canada, 420 JDS Uniphases Corporation, 295, 440 Liquid Carbonic Inc., 133 Gillespie, Dale, 462 Humber College, 497 Jean Coutu, 177 Liquidation World, 462–463 Gilmour, Howard, 563, 564 Hussein, Saddam, 129 Jobb, Dean, 131 List, Wilfred, 375n Glaxo Wellcome Inc., 57 Hydro-Quebec, 59, 93 Jobs, Steve, 192 Little, Bruce, 385n Globe and Mail, 17, 20, 53, 75, 76, 80, Jobs Canada, 394 Livermore, Ann, 253 81, 85, 92, 127, 148, 441, 443 I Jobs Without Borders, 395 L.L. Bean, 550 Globe and Mail, Report on Business, 3n, Johns Manville, 323 Lo, Selina, 362 43, 248 i2 Technologies, 308 Johns-Manville, 135 Loblaws Companies Limited, 26, 176, Go-Co-Op, Inc., 300 Iacocca, Lee, 14 Johnson, Craig, 348 494, 495, 518 Gold, Alan, 425, 428, 434 IBM, 137, 253, 294, 306, 320, 335, Johnson, Robert L., 451 Location Lube, 214 Gold, Marc, 425 408, 413, 422, 493, 550 Johnson, Spencer, 241 Lockheed, 270 Goldberg, Harold, 334n IBM Canada, 89, 303 Johnson, Steven, 214 Loewen Group, 443 Gray, Diana, 201 IBM Consulting Group, 278 Johnson & Johnson, 127, 454 London Business School, 150 Gray, Douglas, 201 IBM Credit Corporation, 275 Johnston, Donald, 81 London School of Economics, 219 Great-West Life Assurance Co., 374, IBM Solution Delivery Services, 306 Los Angeles Times, 25 407, 445 ICanBuy.com, 511 K Loto-Québec, 116 Green Forest Lumber Ltd., 198 ICT Group, 89 Lotus Development, 335 Green Line, 619 IGA, 551 K2, 278 Low, Jennifer, 65n Greenpeace, 517 Ikea, 546 Kaihla, Paula, 24n Lownds, Gordon, 483 Grocery Gateway, 332, 541 Imagina Corp., 3 Kang, Rick, 611n Lucas, George, 18 Grove, Andrew S., 302, 305, 359 Imperial Oil, 170 Kanter, Rosabeth Moss, 388, 403 Lucent Technologies, 253 Grupo Moraira, 295 Inacom Corporation, 320 Kapetanios, Dimosthenis, 366 Luscombe, Nelson, 581n GSW Water Heating Co., 367, 374, Inc. magazine, 527 Kaplan, Ann, 200 Lush, Patricia, 24n, 198n 375, 440, 441 Inco Limited, 9, 54, 172, 176 Keller, Robert E., 530 Lyons, Daniel, 320n Gunn, Stephen, 483 Indonesian Institut Teknology Kelloggs, 528 Lyons, J., 407n Gustavson, John, 526 Bandung (ITB), 79 Kentucky Fried Chicken. See KFC Industrial Light and Magic Kerwin, Kathleen, 267n Company, 18 Kettle, John, 17 M H Industrial Research Assistance Keynes, John Maynard, 35, 40, 49 MAAX Inc., 307 Hadekel, Peter, 385n Program (IRAP), 107 KFC, 67, 175, 180, 485, 492 MacDonald, Elizabeth, 234n Hallmark, 274 Industry Canada, 15, 16, 43, 100–102, Kidd, Kenneth, 69n MacDonald, Gayle, 3n, 210, 448n Hamel, Gary, 261 103, 204, 278 Kielburger, Craig, 137 MacDonald, Michael, 31n Hamelin, Jocelyne, 158 Industry Week, 366 Kiernan, Matthew, 319 Macdonald, Sir John A., 92, 125 Hamilton, David, 253n Information Technology Association Kilborn, Peter T.Drohan, Madeleine, Mackay, Donald, 144 Hammonds, Keith H., 449n of Canada, 348 385n Maclean’s magazine, 85 Hampden-Turner, Charles, 150 Ingram Micro, 372 Kimmel, Eric, 215 MacMillan Bloedel, 143, 170, 172, Harder, Joseph, 320n Innes, E., 407n Kimura, Doreen, 421 176, 191, 198, 387, 443, 445 Hardy, Quentin, 253n Innovest Group International, 319 King, Robin, 3 Mad Science, 214 Harley-Davidson, 367, 467, 548 Institute for Research on Public Kiriacou, Jim, 374 Madonna, 65 Harrington, H. James, 237 Policy, 18 Kohrs, Kenneth, 372 Magee, Christine, 483 Harris, J., 407n Institute of Canadian Bankers, 389 Komatsu Limited, 508 Magna International Inc., 9, 33, 82, Harvard Business Review, 150, 448 Intel Corporation, 302, 332, 343, 359 Koohestani, Bahman, 200 182, 311, 389 Harvard Business School Press, 219 Interac, 101 Kool Calendars, 465 Make-up Art Cosmetics Ltd. (MAC), Harvard Pilgrim Health Care, 416 Interactive Custom Clothes, 310 Korn, David, 396 65 Harvard University, 357, 384 Interactive Design Studios, 289, 292 Kovaco, Ruxandra, 198n Manitoba Labour Board, 431 Harvard University Business Interface Flooring Systems (Canada) Kowarsky, Dan, 561 Manugistics, 551 School, 80 Inc., 123 Kowarsky, Ryan, 561 Manulife Insurance, 59 Harvey’s, 67, 177, 383 Interface Inc., 123 KPMG Peat Marwick, 319 Maple Leaf Mills Ltd., 101, 133 Haskin, David, 334n Interior Design Nutrition, 560 Kraft, 551 Marikkar, Rahumathulla, 123 Hauserman, Judy, 230 International Bank for Kraft Canada Inc., 497 Mariner Wholesalers, 627 Hawken, Paul, 153 Reconstruction and Kram, Elizabeth, 158 Marks & Spencer, 71 Health Canada, 134, 555 Development. See World Bank Kulig, Paula, 497n Martin, Paul, 49 Health Protection Branch, 134 International Benchmarketing Kunii, Irene M., 335n Martin-Matthews, Anne, 444 Heels on Wheels, 214 Clearinghouse, 306 Marx, Karl, 38 Hennighausen, Ned, 292 International Data Corporation, 335 L Mary Kay Cosmetics, 473 Henricks, Mark, 224n, 299n International Forest Stewardship Maslow, Abraham, 357, 358, 367 Henson, Gary, 308 Council, 24 Labatt Breweries, 220, 611 Maternaghan, Mike, 344 Herman Miller Inc., 443 International Franchise Association, Labour Relations Board, 430–431, Mathis, Nancy, 194 Herringer, Donna, 499 177 444 Mathis Instruments, 194 Hershey, 342 International Herald Tribune, 128 Lac Minerals, 176 Mayo, Elton, 356–357, 357 Hertz, 67 International Institute for Sustainable Lacroix, J.P., 497 Maytag, 368 Herzberg, Frederick, 364–365, Development, 152 Laliberté, Guy, 521 Mazankowski, Don, 76 366, 367 Lalonde, Michel, 139n Mazda, 492 NAME AND ORGANIZATION INDEX

MCA, 176 National Bank of Canada, 389 P Rae, Bob, 428 McCall, Walter, 15 National Bicycle Industrial Raloff, Janet, 144 McCarthy, Shawn, 128n Company, 309 Pacific Data Images (PDI), 16 Ralph Lauren, 507 McCloskey, J. Michael, 140 National Gallery of Canada, 173 Packaging Association of Canada, Ramada Inc., 67 McDonald’s, 67, 176, 177, 259, 265, National Geographic Society, 408 497, 498 Ramberg, John S., 299n 266, 279, 294, 356, 383, 485, 492, National Home Business Institute, 17 Packard Bell, 326 Ramsay, Laura, 353n 503, 547 National News Magazine, 25 Paine, Thomas, 249 RBC Financial Group, 348, 412, 492 McDonald’s Restaurants of Canada, National Post, 53, 85 Pallett, Bill, 361 see also Royal Bank of Canada 68, 180, 579 National Post Business, 248 Palliser Furniture, 127 RCA, 326 McDonnell Douglas, 69 National Quality Institute, 305, 306 PanCanadian Petroleum Ltd., Red Devil, 304 McDougall, Brian, 448 National Research Council, 107–108, 260, 275 Red Herring magazine, 526 McFarland, Janet, 3n 194, 200 Pandell Technology Corp., 200 Reebok, 79, 315 McGill University, 17, 219, 229, National Transportation Agency, 102 Parker, Sir Peter, 219 Reich, Robert, 25, 384 230, 314 Natural Resources Canada, 23 Parry, Roger, 131 Reichheld, Robert, 474 McGovern, Sheila, 57n Natural Sciences and Engineering Parsley, Tanja, 353 Reichman brothers, 597 McGregor, Douglas, 360, 365 Research Council, 463 Parsons, Terry, 375 Reilley, Dennis, 27, 51, 83, 113, 154, McKenna, Frank, 89 Nature Conservancy of Canada, 24 Patagonia, 473, 474 183, 211, 245, 282, 315, 345, 380, McKenzie College, 3 Nautical Data International, 199 Patent Office, 200 417, 445, 475, 513, 555, 582, 623 McKinsey & Co., 373 NBA, 435 Peachtree Network Inc., 548 Reinhardt, Andy, 335n McMaster University, 314 Netpliance, 333 Peladeau, Pierre, 59 Reisman, Simon, 76 McMillan, Ann, 144 New Brunswick Electric Power, 93 peoplesoft.com, 474 Reitman’s, 265, 266 McShane, Steven, 279 New Forests Project, 141 Pepsi Cola, 175, 468, 535 Relationship Marketing Resources, Meadows, Dennis, 150 New Products Showcase and Pepsi Cola (Atlantic), 89 474 Medicard Finance Inc., 200 Learning Center, 500 Peter F. Drucker Canadian Repap Enterprises Inc., 443 Menon, 404–405 New York Times, 140, 150 Foundation for Nonprofit Report on Business. See Globe and Mail, Menzies, David, 16n NFL, 348 Innovation, 195 Report on Business Mercata, 511 NHL, 435 Peters, Tom, 286, 312 Research in Motion Ltd., 306 Mercedes, 306 Nike, 79, 261, 311, 315, 478 Petro-Canada, 94, 95, 489 Research Infosource, 292 Mercedes-Benz, 496 Nitkin, David, 136 PetsMart, 547 Research Press, 107 Mercier, Honoré, 125 Noranda, 54 Pfender, Emil, 149 Reuters Media, 343 Merrill Lynch, 402 Nordstrom, 257 Phillips, Gerald, 131 Reynolds, Cynthia, 214n Merrill Lynch Canada, 401 Networks Corporation, 9, 31, Phillips Cable Ltd., 374, 448 Rican, 59 MGMT Alliance Inc., 157 33, 59, 60, 68, 82, 111, 230, 295, Phillips-Fitel, 374 Richard, Peter, 131 Michael H. Seid & Associates, 215 303, 343, 389, 440, 443 Phoenix International Life Sciences Richter, Bill, 563 Micron, 349 Northern Telecom, 16, 31 Inc., 65 Richter, Usher & Co., 563 Microsoft, 176, 340, 343, 349, 618 Norton, 341 Pielsticker, Brad, 86 Richter, Usher & Vineberg, 240, 563 Miller, Marc, 531 Nova Chemical, 171 Pitney Bowes, 231 Richter Management Plus, 240, 361 Mines Action Canada, 130 Nova Corp, 9, 33, 82, 170 Pizza Hut, 175, 177, 547 Rightstart.com, 548 Minneapolis-St. Paul Star Tribune, 149 Nova Scotia Labour Relations Plastics.Net.com, 297 Ritchie, Gordon, 76 Mintzberg, Henry, 219, 229, 241, Board, 431 Platform Computing Corp., 16 Ritz-Carlton, 300 260, 280 Nova Scotia Power Inc., 233, 234 Polistuk, Eugene, 303 Robbie, Young & Wright, 59 Mitel Networks, 295 NovaCare, 276 Polygram, 176 Robert Simpson, 546 M&Ms, 319 Novartis, 463 Polysar, 112 Robin Hood Multifoods Inc., 133 Mohamad, Mahathir, 113 Nu Skin, 560 Porter, Michael E., 79–80 Rockefeller, John D., 125 Mohawk College, 497 Positive Employee Relations Rockwell, 430 Council, 248 Mohawk Oil Canada Ltd., 287 O Rogers Communications, 493 Molly Maid Inc., 178 Pottery Barn, 546 Rollerblade, 495 Molson Breweries, 228, 493, 611 OECD. See Organization for Poverty Action Network, 50 Rolls Royce (Canada) Ltd., 65 Monsanto, 157–158, 517 Economic Co-operation and Powell, Keith, 303 Rolls-Royce Motor Cars Ltd., 493 Monster.ca, 393 Development (OECD) Power Corp., 9, 33 Roots, 492, 494, 534 Montreal Gazette, 25, 43, 44, 97, Office Depot, 544 Powers, Vicki J., 306n Rosso, Robb, 375 127, 140 Ogden, Frank, 17 Prahalad, C.K., 261 Roth, John, 230, 443 Moody’s Investor Service, 42, 615 Ogilvie Flour Mills Ltd., 133 Pratt & Whitney Canada Inc., 98 RotoZip Tool Company, 526 Moore, Gordon E., 332 Ogre Mills, 55 Pratt & Whitney Canada Rouleau, Marcel, 374 Moore, Karl, 230 Ok liquor online, 332 International, 27 Rowe, Keith, 7 Moosehead, 97 Olcott, Teri, 492 Price Club, 544 Royal Bank of Canada, 9, 82, 89, 101, Morita, Akio, 20 Old Navy, 546 Priceline.com, 511 170, 204, 348, 411, 412, 444 Mother’s Restaurants, 179 Olds College, 141 PricewaterhouseCoopers Technology see also RBC Financial Group Motorola, 298, 299, 310 Olympia & York, 579, 580, 597 Centre, 332 Royal Canadian Mounted Police, 66 Motorola Canada Limited, 314, O’Neill, Danny, 512 Princeton University, 451 Royal Mint, 425 367, 374 Onex Corporation, 602 Procter & Gamble, 487, 488, 492, 517, Rubbermaid, 271 Mouvement Caisse Desjardins, 182 Ontario College of Art, 497 534 Rubin, Howard, 342 Mowat, Dave, 626 Ontario Gaming and Lottery Corp., Profit magazine, 32, 200, 210 Rubio, Ralph, 187 Mozart, Wolfgang Amadeus, 194 116 Provigo, 176, 518 Rubio’s Baha Grill, 187 MRO.com, 297 Ontario Human Rights Commission, Public Service Alliance of Canada, Ruth, Babe, 16 Mulroney, Brian, 409 421 438, 441 R.V. Anderson Associates Ltd., 151 MusicCity, 343 Ontario Hydro, 112 Published Image, 227 Ryder Integrated Logistics, 543 Muskatblit, Igor, 214 Ontario Labour Relations Board, 415 Purolator, 461 Purser, Don, 17 Myers, J., 81 Ontario Lottery Corp., 24 S Myers, Jason, 274n Ontario Securities Commission, 105, Purser, Elizabeth, 17 Myers, Jayson, 20, 21 443, 619 Puzo, Mario, 132 Safeway, 435 mySimon.com, 508, 546 OPEC (Organization of Petroleum Pyzdek, Thomas, 299n Sam the Record Man, 344 Exporting Countries), 75 Samsung, 333 Oracle, 335 Q Santi, Angelo, 421 N Orchid Automation Group Inc., 609 SAP, 551 Nader, Ralph, 124–125 O’Reilly, Brian, 244n QLT Phototherapeutics Inc., 59, 463 Saskatchewan Wheat Pool, 110 Nadler, David, 370 Organization for Economic Co-opera- Quadra Logic Technologies Inc., 463 Saturn, 512 Nadler, John, 86n tion and Development (OECD), Quebec CSST, 135 Sax, Stewart, 425 Naisbitt, John, 376 43, 81, 290 Quebec Winter Carnival, 492 Schachter, Harvey, 353n, 362 Naokes, Susan, 7n Osgoode Hall Law School, 425 Québecor, 176 Schacter, Harvey, 244n Napster, 343 Oshawa Group, 518 Schaffner, Dionn, 523 NASA, 7, 148 Ouchi, William, 363 R Schindler, David, 23 National Academy of Arbitrators, 425 Outcomes, 353 Schmeiser, Percy, 157–158 National Association of Female Overwaitea Foods, 435 Radio-Canada, 147 Schmidt, Warren, 234n Executives, 448 Radisson Hotels Worldwide, 379 Schneider, Polly, 323n NAME AND ORGANIZATION INDEX

Schneider Foods, 275 Stanleigh, Michael, 581n U Weiss, David, 353, 353n, 362 Schrager, Ian, 534 Staples, 544 Welch, Jack, 249 Schuster, Jay, 408 Statistics Canada, 15, 21, 43, 44, 58, UN Office of Disarmament Affairs, Wells Fargo Bank, 274 Schwab, Klaus, 128 80, 81, 95, 197, 201, 278, 290, 291, 129 Wenger, Etienne C., 249n Schwartz, Felice N., 448 384, 468 Unican Security Systems, 59 West Edmonton Mall, 547 Schwinn Bicycle Company, 323 Stead, Jerry, 372 Uniglobe Travel, 177 Western Co-op Fertilizers, 182 SCI Systems, 297 Steinberg’s, 182 Union Carbide Canada Ltd., 133 Western Electric Co., 356 Scoffield, Heather, 128n Stelco, 437 United Farm Workers, 436 WestJet Airlines Ltd., 508, 546 Scotiabank. See Bank of Stevens, William K., 150 United Farmers of Alta. Co-op, 182 Westport Innovations, 24 Nova Scotia Stewart, James, 132 United Grain Growers, 110 Westray, 131 Scott, 551 STN Inc., 444 United Nations, 27, 74, 138, 139, 144, Westshore Terminals, 366 Seagram’s, 175, 176 Stojko, Elvis, 355 152–153, 404, 442 Wetson, Howard, 133 Sears, 467, 474, 492, 546 Strathcona, Lord, 125 United Parcel Service (UPS), 356, Weyerhaeuser, 198 Second Cup, 177, 178 Stroh Brewing Co., 611 512 White, Bob, 428, 440 Sega, 333 Strong, Maurice, 139 United Steel Workers, 437, 440 Williams, Jody, 130 Seid, Michael, 215 Stueck, Wendy, 626n Universal Parcel Shipping Software Williams, Robin, 18 Sereny, John, 198 Subway, 383 Systems, 540 Williams-Sonoma, 546 7-Eleven, 489, 517 Sun Life Assurance, 89 Université de Québec, 389 Wilson, Deborah, 387n Shakey’s Pizza, 485 Sunbeam, 480 University of Alberta, 23 Wise, Dean, 541n Sharp, Brian, 451n Suncor, 59 University of British Columbia, Wofford College, 348 Sharp, Isadore, 127 Sunkist, 497 398, 463 Woods, Herb, 200 Shaw Communications, 7 Sunnen Products Co., 366 University of California at Woods, Tiger, 496 Shell, 16 Suzuki, 9, 68, 492 Berkeley, 359 Woodward’s, 546 Shell Canada, 259–260, 292 Suzuki, David, 143, 149, 150 University of Guelph, 151, 444 Woolco, 176 Sheridan College, 3 Swartz, Nikki, 335n University of Louisville, 135 Workforce Solutions, 408 Shikatani Lacroix Design Inc., 497 Swinwood, Paul, 25, 26 University of Maryland, 253 Working Opportunity Fund, 626 Shire Pharmaceuticals Group, 57 Swiss Chalet, 177 University of Michigan, 249 World Bank, 74, 113 SHL Systemhouse, 24 Sydney Steel, 99 University of Toronto, 16, 314 World Economic Forum (WEF), 44, Shlien, Ariel, 214 Symantec, 341 U.S. Bureau of Labour Statistics, 344 75, 81, 127, 128, 290, 384 Shoppers Drug Mart, 177 Syncrude, 200 U.S. Commerce Department, 209 World Information Network for Shorts, 69 SynOptics Communications, 334 U.S. Defense Department, 369 Exports (WINS), 119 Siebel.com, 474 U.S. Federal Reserve Board, 111 World Trade Organization (WTO), U.S. Food and Drug Sierra Club, 517 T 74–75, 109, 331 Sierra Club of British Columbia Administration, 463 World Wildlife Fund, 24 (SCBC), 140 T. Eaton Co. Ltd., 182, 546 U.S. National Cable TV Wright, Phoebe, 411 Sigem Inc., 200 Taco Bell, 508 Association, 451 U.S. National Highway Traffic Safety Silicon Graphics, 274 Talon Inc., 502 X Silknet Software Inc., 527 Tango, 509 Administration, 455 Simon Fraser University, 421 Tannenbaum, Robert, 234n Useem, Michael, 320n XCAN Grain Pool, 182 60 Minutes, 130 Taylor, Frederick, 219, 355, 360 Xerox Corporation, 89, 298, 473, Skinner, B.F., 371 TD Canada Trust, 82 V 495, 502 Skippy, 506 TDWaterhouse, 619 Van Horne, Sir William, 125 Sleeman, 611 Teleglobe Canada Inc., 95, 102 Y Sleeman, John, 611 Telesat Canada, 7 Vancouver City Savings Credit Union, Sleep Country Canada, 483 Telespace Ltd., 7 182, 626 Yahoo, 229, 507, 533 Slusser, Sarah, 372 Tellme Networks, 335 Vancouver Film Institute, 3 Yahoo Canada, 31 Smadja, Claude, 128 Telus, 200 Vancouver Stock Exchange, 618 Yamanouchi, Pharmaceuticals, 36 Small Business Administration, 200 Temple, Robert, 463 Venture magazine, 596 Yellow Pages, 489 Small Business Data Base, 200–201 Theissen, Gordon, 103 Verbiski, Chris, 54 Yeuter, Clayton, 76 Smith, Adam, 35, 37, 54, 125–126 Thermos, 480 VerticalNet, 308 YMCA, 174 Smith, Donald A., 125 Thinkway Toys, 210 Vevinco Bar Systems, 215 Yogen Fruz Worldwide Inc., 178 Smith, Gary, 141 The Thomas Pigeon Design Group, Viacom, 451 York, Geoffrey, 425n Smith, Scott S., 451n 497 Viceroy Homes, 59 York University, 127 Smith and Hawken, 153 Thompson, Donald N., 80 Vickers PLC, 493 Young Entrepreneurs Association Snyder, William M., 249n Thompson-Lightstone, 204 Video Arts, 400 Canada, 193 Sobeys Quebec, 311, 495, 518 Thomson, Roy, 59 Vintage Cars, 492–493 Virgin Airlines, 498 Society for Academic Freedom and , 340 Z Scholarship (SAFS), 421 3M Co., 72, 196, 319 Virtual Franchise Expo, 186 Society of Environmental Toxicology Thrum, Scott, 543n Visa, 528 Zane, Chris, 467 and Chemistry, 144 Thwaits, James, 72 Vista.com, 293 Zane’s Cycles, 467 Society of Management Tichy, Noel, 249, 250 Vivendi, 176 Zara, 324 Accountants, 568 Tilden Car Rental, 177 Volkswagen AG, 444, 492–493 Zeidenberg, Jerry, 609n Society of Professionals in Dispute Tim Horton’s, 176, 534 Vroom, Victor, 369, 370 Zellers, 278, 377, 517, 546, 548 Resolution, 425 Time magazine, 40, 127 Zenon Environmental Inc., 151 Soft Tracks Enterprises Inc., 626 Tjan, Anthony, 527n W Zhou, Flora, 372 Softimage, Inc., 18, 19, 65, 176 Tommy Hilfiger, 523 Zhou, Songnian, 16 W. Edwards Deming Institute, 14 Softkey International, 59 Toro, 512 Zilinski, Edward, 158 Wal-Mart, 26, 176, 274, 278, 294, 376, SoftSeek.com, 338 Toronto-Dominion Bank, 101, 396, Zim Israel Navigation Co., 9 377, 378, 467, 509, 517, 518, 527, Software Human Resources 619 see also TD Canada Trust Zim Israel Navigation Company 528, 546, 547, 548 Council, 25 Toronto Star, 25, 404 (Canada) Ltd., 9 Walker, Michael, 20 Solitron Devices, 297 Toronto Stock Exchange (TSE), Walker, Robert, 581n Sony Corp., 20, 333, 492, 508 325, 619 Wallace, Bob, 349n Sony Music Canada, 561 Toskan, Frank, 65 Wally Byam Caravan Club, 467 Southwest Airlines, 508 Tower Records, 344 Walt Disney Company, 3, 19, 66, 210, Spar Aerospace, 65, 151, 443 Toyota, 9, 295 443, 521 Speedy Muffler, 67 Toys “R” Us, 547 Walton, Sam, 377, 378 Spiegel, Rob, 343 Trani, John, 249 Warner Music, 200 Sports Experts, 550 Trans Canada Airlines, 41 Washburn Guitars, 321 Sports Illustrated, 470 see also Air Canada Waterhouse, 619 Spragins, Ellyn, 203n Trans-Canada Pipeline, 112 Weber, 480 Sprint, 200, 348 Transport Canada, 102 Weber, Max, 255, 256, 257, 259 Stamps, Keffrey, 274n Tropicana, 175 Weber, Terry, 541n Standard & Poor’s, 42, 615 Trueman, Wendy, 292n , 541 Standard Oil Co., 125 24-Hour Flower, 295