Smaart V7 Licensing Help Guide

Rational Acoustics, LLC 241 Church Street, Suite H Putnam, CT 06260 USA Tel. (+1) 860 928-7828 www.RationalAcoustics.com

Licensing and Installation

The licensing system deployed with Smaart v.7 provides you with greater control of your activated systems than any previous Smaart version. By reading and understanding this document, you can spend more time measuring sound and less time messing with licensing. If you can't find the answers you are looking for here, feel free to send an email to [email protected], or give us a call at +1-860-928-7828 Mon-Fri, 9 AM-5 PM EST(UTC -5).

Table of Contents my.RationalAcoustics.com ...... 2 Registering a License ...... 3 Installing Smaart v7 ...... 3 Software Installation on Windows® ...... 3 Software Installation on Mac OS X® ...... 3 Activating an Installation ...... 4 Option 1: If this computer is connected to the Internet...... 5 **A note on Managing Multi-User Licenses** ...... 6 Option 2: If this computer is not connected to the Internet...... 7 Deactivation ...... 8 Moving Smaart to a New Computer -or- Reformatting your Operating System ...... 8 Using Time Machine, Migration Utilities, or Cloning Software ...... 10 Upgrading your Operating System or Major System Components ...... 10 Reactivation ...... 10 Reactivating a Smaart Installation on a Deactivated Computer ...... 10 Reactivating after restoring from a backup or after migrating system files ...... 10 Terms ...... 12

Check out our YouTube videos here! my.RationalAcoustics.com If you purchased a new license or upgrade of Smaart v.7 online, you should have received an email with a link to download the Smaart v.7 installers. You can also access the latest installers at any time by logging into your user account at http://my.RationalAcoustics.com. If you received an installation CD-ROM when you purchased Smaart v.7, we still recommend visiting the web site to download the latest installer rather than installing from the CD-ROM. Installers will not appear in your licensing account until your license is registered.

If you previously purchased and registered Smaart v6 through EAW ( v6 licenses purchased prior to April 2010), you will already have an account at http://my.RationalAcoustics.com, since all my.EAW.com accounts have been transferred to our site. Smaart v6 account names were almost always the email address used when purchasing the product. If you already have an account, but have forgotten your password, the web site can e-mail your account information to the email address associated with your account. You can also contact Rational Acoustics for assistance.

License management accounts at my.RationalAcoustics.com are not synchronized with Rational Store accounts. You must have a license management account to register your license.

Check out our YouTube videos here! Registering a License After purchasing Smaart v.7, the first thing you should do is register the license code to an account at my.RationalAcoustics.com . License registration can be done either from within your account or through the registration dialog in the installer. If you don't have an account, you can create one from within the activation wizard -or- open your web browser, navigate to my.RationalAcoustics.com, and click on the link that reads "Click here to create a new account".

Once logged in, click the link to "Register a new Smaart License" and enter your license code when prompted. The license code must be entered exactly as it appears on your package, with dashes and full capitalization. Once a license has been registered you can simply click on it in the list of licenses on the "Your Software License" section of your account to manage your installations.

Installing Smaart v7 The Smaart installers work like any other installer for Windows and Mac operating systems. The same installers can be used on both 32-bit and 64-bit operating systems.

Software Installation on Windows® Initial installation of Smaart v.7 on the Windows operating system is done using a setup program that operates very much like virtually any other software installation program for Microsoft Windows. Note that on Windows Vista and Windows 7 systems, administrator authority is required to perform the installation. If the login account you are installing under is not an administrator account, you will be required to supply administrator credentials during installation. Other than that, you only need to read and agree to the End User License Agreement (EULA) confirm selection of the folder where the program will be installed, and choose whether or not to have the installer program create a shortcut for Smaart on your desktop. Software Installation on Mac OS X® Smaart v.7 for Mac OS X is supplied in the form of a Mac application bundle, so installation is simply a matter of dragging the Smaart v.7 icon into your Applications folder. Note that Smaart v.7 is distributed in a disk image file that requires you to agree to the End User License Agreement (EULA) before you can access to the software packed inside. Installing Smaart v.7 signifies your acceptance of the terms of this license. Once you have read and agreed to the EULA you can drag the Smaart v.7 icon in your applications folder, and then if you like, drag it from your applications folder to your dock to create a shortcut to the program.

Check out our YouTube videos here! Activating an Installation When you run Smaart for the first time, an activation screen will appear (see below). You will need to activate your installation before you can use the software.

Before you can Activate!

There are four basic requirements for activating a Smaart v.7 installation:

• You must have a valid Smaart v.7 license code (XXXXX-XXXXX-XXXXX-XXXXX). • Your license code must be registered to an account at my.RationalAcoustics.com -or- you must be prepared to register it through the activation dialog. • You must have one or more installation spots available on your license. • You must have internet access on or near the computer you are trying to activate.

Smaart Activation Screen (Please note that the machine ID above is for demonstration purposes only. Your unique machine ID will be generated by Smaart.)

Check out our YouTube videos here! Option 1: If this computer is connected to the Internet... The Activate Online option will handle most of the details of registering a new installation for you, including creating a user account for you if you don't already have one, registering your license if necessary, and activating your installation.

To begin the online activation process, click "Activate Online Now" button. This will take you to the screen shown below.

At this point the process differs somewhat depending on whether or not you have created a licensing account and registered your Smaart v.7 license to it. You will begin by selecting the appropriate option in the left-hand column.

• This license has already been registered. Select this option if your Smaart v.7 license has already been registered to your user account at my.rationalacoustics.com. In this case all you need to know is your Smaart v.7 license code and a password for your user account.

• I want to register this license to my existing Smaart 6 or Smaart 7 user account. Select this option if your Smaart v.7 license has not been previously registered but you already have an existing user account at my.rationalacoustics.com.

• I have not yet registered this license and I do not have an existing online user account. Select this option if your Smaart v.7 license has not been previously registered and you don't have an existing user account. You can choose any login name and password for your new account. 5 | P age Copyright © 2013 Rational Acoustics LLC. All rights reserved. Rational Acoustics and Smaart are registered trademarks of Rational Acoustics LLC.

Check out our YouTube videos here! Regardless of which option you select in the left column, you will also need to supply the following three pieces of information for each new Smaart v.7 installation in the right-hand column of the online activa tion s creen.

• The name of the person or group who will be the primary user(s) of this computer. • A contact e-mail address for the pr imary user of this computer. • A friendly name for this machine to help you identify it when you login to our web site to manage your installations.

This information is stored in your account at my.rationalacoustics.com to help you tell one machine from another. It will not be used for marketing purposes or shared with any third party for any reason. When you finish filling in the required information, click the Continue button.

If you are registering your Smaart v.7 license for the first time, you will be taken to a contact info screen to collect or confirm contact information for your user account. If you are registering your Smaart v.7 license to an existing user account, you can edit any of the information shown on the contact information screen before sending it to the server. You can even change the login name for your account if need be. Our software registration web site no longer requires that you use an e- mail address as your login name.

**A note on Managing Multi-User Licenses** Once your account is set up, activating Smaart via the online method only requires your license code and the password for your user account but does not require your login name. Organizations with multi-user licenses can therefore allow users to perform their own software installations without exposing all credentials required to administer the license. Remember, anyone who has your license code and password can activate under your license, so be sure to take appropriate precautions to prevent unauthorized use.

Check out our YouTube videos here! Option 2: If this computer is not connected to the Internet... If you need to activate Smaart on a computer that is not connected to the Internet, you can manually register the installation from within your account at my.rationalacoustics.com. You will need to know the computer's Machine ID, which is shown on the first Smaart Activation Screen.

From any computer/device that is connected the Internet, open a web browser, navigate to http://my.RationalAcoustics.com, and log in to your license management account.

Once logged in, click the "Your Software Licenses" link at the top of the page to view all of your registered licenses. If your license is not listed on the "Your Software Licenses" page, please follow the instructions here to register it. Click on your v.7 license and you are brought to a page where you can see the total number of installations allowed on your license, the number of installations you have used to date, and how many are still available. If you have no installs remaining in your installation allowance then you will need to either deactivate one of your previous installations (see below) or contact Rational Acoustics to purchase additional installation spots for your license.

Assuming that you have a least one installation spot available, click the link to Register a new Installation. This will take you to a page that asks you for your Machine ID. You'll also need to provide the name and e-mail address for the primary user, and a friendly name to identify the computer in your list of installations. There is also a field for a Block Code, which you can ignore unless you are reactivating an installation on a computer that has previously been deactivated (more on this below).

When you finish entering the required information, click the Submit button to get your Activation Code. Once you have the Activation Code, go back to Smaart on your offline machine, enter the Activation Code, and click the Activate Installation button. That's it!

Check out our YouTube videos here! Deactivation Smaart v.7's licensing system is equipped with a "Deactivate" feature that allows you to reclaim an installation spot if a computer is being retired, temporarily replaced, or reformatted. If your file system is being migrated or backed up to a drive image, there are some important considerations to make with regards to Smaart's licensing, please see the section on Time Machine, Migration Utilities, and Cloning Software before deactivating. If you are upgrading your operating system, please read the section titled Upgrading your Operating System...

Moving Smaart to a New Computer -or- Reformatting your Operating System If you need to move Smaart from one machine to another, or if you are retiring an old computer, you will need to Deactivate (or "Block") your current installation. Deactivating an installation renders it unusable on that machine until/unless it is reactivated.

If you are completely reformatting your computer, you must deactivate Smaart first to regain your installation spot. If you plan to use Time Machine, migration utilities, or any kind of cloning software to move your file system to a new machine (or new hard drive), please see the appropriate section here.

To deactivate a Smaart v.7 installation go to the "About" window for the program and click the Deactivate Installation button. On a computer running Windows, the "About" window is accessible from the Help menu. On a Macintosh computer, select “About” from the File menu.

After clicking the deactivation button, you will be asked to confirm the deactivation. Smaart will then automatically attempt to register the deactivation with our server at my.rationalacoustics.com. If the attempt was successful you will get a confirmation message telling you that your deactivation was received and accepted. If not, you will see a screen similar to the one on the next page.

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If Smaart was unable to connect to the web site, make a note of the Block Code and machine ID then open a Web browser and go to my.RationalAcoustics.com to complete the deactivation.

The process is as follows:

1. Login to your account at my.RationalAcoustics.com and click the link for "Your Software Licenses" on the navigation bar at the top of the landing page.

2. Click on your Smaart v.7 license and find the machine ID that you wish to deactivate in your list of current installations.

3. Click Release in the Actions column.

4. Enter the Block Code from Smaart along with your name and e-mail address in the fields provided and click the Submit button. You should see your available installations increase by 1 following a successful deactivation.

Note that your machine ID and Block Code are also displayed on the activation screen that comes up if you attempt to run Smaart again after deactivation. If you inadvertently closed the screen above without recording those numbers or write down one of them incorrectly, you can always get back to them. We recommend that you do not uninstall Smaart on the deactivated machine until you have confirmed the deactivation.

Check out our YouTube videos here! Using Time Machine, Migration Utilities, or Cloning Software If you plan to restore a backup environment – OS, software, etc. – to a new or reformatted hard disk, or migrate your files and software to a new computer using a system migration tool, it is extremely important that you make your back-up image or copy your files to the new computer or disk drive before deactivating Smaart. Once you've made the backup image, or migrated files to the new hard drive/computer, go back and deactivate on the old system. This ensures that the deactivation is not transferred to the new hard drive or new computer. If you start Smaart on the new hard drive/computer and encounter an "Error 523", please see the section titled "Reactivating after restoring from a backup..."

Upgrading your Operating System or M aj or System Compone nts If you plan to upgrade your operating system (XP→Win 7, Snow Leopard→Lion, etc), but you're keeping the file system intact (not reformatting), -or- if you are replacing major system components such as the RAM, video card, or motherboard, it is better to leave Smaart activated and email us if you run into any problems ([email protected])

Reactivation

Reactivating a Smaart Installation on a Deactivated Computer When you attempt to run Smaart on a machine that has been deactivated, you will see a screen very much like the original activation screen shown earlier in this document, but with the addition of a Block Code field.

If you have not made any hard drive or operating system changes to the computer since deactivation, the process for reactivating Smaart is identical to the initial activation process if you choose to use the "Activate Online" option. If you are reactivating a computer that is not connected to the internet, you will follow the steps above for activating offline, but in addition to your machine ID, you will also need to enter the Block Code for your installation. Once you've submitted the necessary information, you will receive a new Activation Code which will reactivate Smaart.

Reactivating after restoring from a backup or after migrating system files If you are activating an installation that’s been restored from a back-up or migrated from another machine the process is essentially the same as a new installation.

If you receive Error 523 while trying to activate, you need to delete the old Ticket file (licensing file) to get back to the initial activation screen in Smaart. If you migrated Smaart from another computer and didn't follow the instructions above (eg. you deactivated before migrating) DO NOT delete the ticket file, instead please email or call Rational Acoustics headquarters.

The location of the Smaart v.7 ticket file depends on the operating system version, please look for your operating system in the list below to learn the appropriate file path. After Ticket deletion, start

Check out our YouTube videos here! Smaart. If you are asked to restore a missing file, click "No". Once the Activation window appears, try activating again.

Mac OSX: (harddrive)\Users\Shared\Ticket

Windows Vista\7\8: C:\Users\Public\Ticket

Windows XP: C:\Documents and Settings\All Users\Application Data\Ticket

On Windows XP, the default location for the ticket file is actually a hidden folder. The easiest way to get to it is to click the Windows start button and select Run from the Start menu (the name of the Run utility may translate to something more like “Execute” in some language localizations) then type or paste the text below including the quotation marks into the Run dialog and click OK:

%allusersprofile%\application data

If you encounter any licensing problems, please send an email to [email protected], or give us a call at +1-860-928-7828 Mon-Fri, 9 AM-5 PM EST(UTC -5).

Check out our YouTube videos here! Terms License Code The 20-digit alphanumeric number that identifies your Smaart v.7 license. This license is registered to your account at my.RationalAcoustics.com, allowing you to download installers and activate installations.

Machine ID The unique number assigned to your computer configuration by Smaart. If Smaart is not yet activated, the machine ID can be found on the very first Activation screen when you start Smaart, after installation. If Smaart is activated, the machine ID can be found in the "About" menu. Each unique machine ID can be Activated/Deactivated up to 9 times before reaching its limit.

Activation Code The code that activates Smaart, either initially, or after a previous Deactivation. This code can be obtained by manually registering your machine ID through the web interface at my.RationalAcoustics.com. If you have already activated Smaart, the Activation Code can be found by clicking on the appropriate machine ID on your v.7 license page at my.RationalAcoustics.com.

Block Code The code obtained if Smaart cannot communicate a Deactivation attempt to our web server. The Block Code can be used to manually "Release" a machine ID from your license. If you attempt to Activate a previously deactivated installation, you will need to use the Block Code to obtain a new Activation Code from my.RationalAcoustics.com. my.RationalAcoustics.com The licensing "holy land". In case you haven't gotten "the vibe" from the rest of this document, my.RationalAcoustics.com is the place for license management. my.RationalAcoustics.com holds all of your licenses, and it's the hub for managing your installations.

Installation The process of downloading the Smaart installer file and using it to install Smaart on your computer. Installation must be completed before Smaart can be activated.

Activation The process of license validation. After installation, Smaart will open to the Activation screen, which will present you with online and offline Activation options. Each activation will use 1 installation spot on your license. If you have a Virtual Machine or an operating system running through a dual-boot hard drive partition scheme, they will require separate activation from the host OS.

Deactivation The process of disabling your Smaart installation to return an installation spot to your license. Deactivation should be performed if a computer is being retired, reformatted, or if your license is full and you would like to activate on a different machine. If your computer is stolen, please contact [email protected] and we will manually remove (Crush) the stolen ID from your licenses.

Ticket File The file that contains the licensing information for the computer that Smaart is installed on. The Ticket file can only be read by Smaart's licensing system. Do not delete the Ticket file from your computer unless instructed to do so by a support technician.

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