October 6–8, 2015 On-Site Program

Advancing Global Health & Health Care Welcome

Dear Friends,

Welcome to Chicago and the International Hospital Federation 39th World Hospital Congress, a unique gathering of visionary healthcare KWANG TAE leaders from around the globe. These three days will be filled with ideas KIM, MD, PHD and solutions for tackling healthcare’s greatest challenges. President, International Hospital Federation World-renowned healthcare leaders and the best and brightest from IHF’s member countries will discuss advances in the delivery of healthcare in their countries. Both practitioners and academics will present free papers on topics that address the main Congress themes. And numerous ERIC innovations will be highlighted in the educational poster sessions de ROODENBEKE, PHD submitted from around the world. CEO, International Hospital Federation

The IHF World Hospital Congress is always a special event. The most important innovations in healthcare emerge when global leaders can gather to hear from one another, exchange ideas and discuss solutions. RICHARD J. We are so glad you have joined us. UMBDENSTOCK, FACHE Past President and CEO, American Hospital Association

DEBORAH J. BOWEN, FACHE President and CEO, American College of Healthcare Executives 2015 IHF Chicago World Congress App Available for iPhones, iPads and Android devices. A mobile website version also is available. To log in, use the email address you used to register for the Congress. Username: your email address Password: ihf2015

Access the app and mobile website version at ddut.ch/ihf.

Key Information Contents Co-Hosts ����������������������������������������������� 3 Name Badges Governing Council ������������������������������ 4 You will be issued a name badge when you register for the Congress. Please be aware that you must wear your badge at all times, and please bring it to the reception, hospital Organizing Committee . . . . . 5 visits and Gala Dinner. Scientific Committee ...... 6 Breakfast A light breakfast will be served to all Congress registrants Tuesday through Thursday in the Exhibit Pre-Congress Symposium ����������������� 6 Hall. A full breakfast is also available for an additional cost in American Craft Kitchen & Bar. Hotel Maps/Room Locations �������������� 7 Lunch and Coffee Breaks Lunch and coffee breaks will be served in the Exhibit Hall on Tuesday and Wednesday. Congress At-A-Glance �������������������������8 Wi-Fi Tuesday ...... 10 Complimentary Wi-Fi is available in guestrooms and meeting rooms. Login: Hyatt Conference Access Code: IHFCHICAGO Evening Reception ����������������������������15 Registration Hours Wednesday ...... 16 Monday 2 p.m.–7 p.m., Tuesday 7 a.m.–7 p.m., Wednesday 7:30 a.m.–7:30 p.m. Gala Dinner ...... 21 and Thursday 8 a.m.–1 p.m. Thursday ...... 22 Coat Check Coats may be checked with the bell desk (Blue Level, East Tower). Poster Schedule ��������������������������������25 ATM/Currency Exchange Hospital Visits ���������������������������������� 29 There are two Automatic Teller Machines (ATMs) located in the Hyatt Regency Chicago: on the Green Level of the East Tower under the staircase (by BIG Bar) and on the Green Additional Information �����������������������30 Level of the West Tower near the elevators. Post-Congress Event 30 The Hyatt Regency Chicago front desk can accept the following currencies in exchange Sponsors & Exhibitors 31 for U.S. dollars: AUD, CAD, CHF, DKK, EUR, GBP, HKD, JPY, NOK, NZD, SEK and SGD. The closest currency exchange outside the hotel is located at 100 W. Randolph St. Speaker Disclosures ...... 33 Tipping Discover Chicago 37 In Chicago, tipping of 15–20 percent for restaurant meals, taxis and other services is standard.

Fitness Center A complimentary fitness center (Blue Level, West Tower) is available 24 hours by using your hotel guestroom key.

Lost and Found Call the Lost and Found Department at (312) 565-1234 or dial x4646 from any house phone from 8 a.m.–3 p.m., Monday through Friday.

Medical Emergencies The nearest full-service hospital is Northwestern Memorial Hospital, located at 251 E. Huron St. The phone number is (312) 926-2000. If you require medical care anywhere in the hotel, please dial 55 from any house phone.

Speaker Ready Room Speakers may prepare for their presentations in Grand Suite 4, Gold Level, East Tower. facebook.com/2015IHFchicago Paperless Meeting @IHF_FIH This meeting will be paperless. All handouts are available for download through #2015IHFchicago the App. 2 Co-Hosts

The International Hospital Federation (IHF) is the global association of health care organizations, which includes in particular, but not exclusively, hospital associations and representative bodies as well as their members and other health care related organizations.

IHF SECRETARIAT As the worldwide body for hospitals and health care organizations, the IHF develops and Route de Loëx 151 maintains a spirit of cooperation and communication among them, with the primary goal of 1233 BERNEX - SWITZERLAND Phone: +41 (0) 22 850 94 20 improving the health of society. More specifically, the role of the IHF is to help international Fax: +41 (0) 22 757 10 16 hospitals work towards improving the level of the services they deliver to the population E-mail: [email protected] regardless of that population’s ability to pay. The IHF recognizes the essential role of hospitals Website: ihf-fih.org and health care organizations in providing health care, supporting health services and offering education.

The American Hospital Association (AHA) works with its members, state, regional, and metropolitan hospital associations and other organizations to shape and influence federal legislation and regulation to improve the ability of its members to deliver quality health care.

AHA affiliates are uniquely positioned to respond to a broad array of local and national issues AHA-Chicago Headquarters by providing hospitals with assistance in buying decisions, ideas and information, education, 155 North Wacker Drive and consulting services. AHA actively participates in partnerships and initiatives addressing Chicago, IL 60606 Phone: (312) 422-3000 crucial areas of concern to the American health care system. Fax: (312) 422-4796 Contact AHA: aha.org/about/contactus.shtml Website: aha.org

The American College of Healthcare Executives (ACHE) is an international professional society of 40,000 healthcare executives who lead hospitals, healthcare systems and other healthcare organizations. ACHE’s mission is to advance our members and healthcare management excellence. ACHE offers its prestigious FACHE® credential, signifying board certification in healthcare management. ACHE’s established network of 80 chapters provides access to American College of Healthcare Executives networking, education and career development at the local level. In addition, ACHE is known Suite 1700 for its magazine, Healthcare Executive, and its career development and public policy programs. One North Franklin Street Chicago, IL 60606-3529 Through such efforts, ACHE works toward its vision of being the preeminent professional society Phone: (312) 424-2800 for healthcare executives dedicated to improving health. The Foundation of the American Fax: (312) 424-0023 College of Healthcare Executives was established to further advance healthcare management Email: [email protected] Website: ache.org excellence through education and research. The Foundation of ACHE is known for its educational programs—including the annual Congress on Healthcare Leadership, which draws more than 4,000 participants—and groundbreaking research. Its publishing division, Health Administration Press, is one of the largest publishers of books and journals on health services management including textbooks for college and university courses.

Up-to-date information is available on the 2015 IHF Chicago App. Access the app at ddut.ch/ihf. 3 Governing Council

IHF Executive Committee President President-Designate Dr. Kwang Tae Kim Dr. Erik K. Normann President, Daerim Saint Mary’s Hospital CEO, Curato AS Korea Norway Immediate Past President Treasurer Mr. Thomas C. Dolan Dr. Juan Carlos Linares President Emeritus, American College of Healthcare Executives Director, Camara Argentina de Empresas de Salud United States of America Argentina

IHF Governing Council 2013–2015 as of September 1, 2015 Mr. Philip Davies Dr. Tsuneo Sakai Deputy Director-General, Health Commissioning Queensland President, Japan Hospital Association Australia Japan Mr. Nikolaus Koller Dr. Ahmad Al Awadhi President, Federal Conference of the Austrian Hospital Manager Director, Kuwait Cancer Control Center Austria Kuwait Mr. Jan Beeckmans Dr. Ahmid Balogun General Manager, University Hospital Brussels Lagos State Health Service Commission Belgium Nigeria Dr. Francisco Balestrin Prof. Carlos Pereira Alves President, Associacão Nacional de Hospitais Privados Vice-Chair, Associacao Portuguesa Para o Desenvolvimento Brazil Hospitalar Portugal Dr. Risto Miettunen CEO, Kuopio University Hospital Dr. Terence Carter Finland Deputy Director General, National Department of Health South Africa Mr. Cédric Lussiez Director, Centre Hospitalier d’Arpajon Dr. Claudine Mathieu Thiébaud France Head Of External Affairs, Hôpitaux Universitaires de Geneve Switzerland Dr. Pak Yin Leung Chief Executive, Hospital Authority Mr. Han-Chuan Yang Hong Kong President, Taiwan Hospital Association Taiwan Dr. Abidin Widjanarko Chairman of The International Relations Division, Indonesian Hospital Dr. Ibtesam Al Bastaki Association—Persi Director, VPS Health Care Indonesia United Arab Emirates

4 Organizing Committee The Organizing Committee is responsible for overseeing, coordinating, administering and delegating all organizational and management aspects of the Congress.

Organizing Committee Co-chair Organizing Committee Co-chair Richard J. Umbdenstock, FACHE Deborah J. Bowen, FACHE Past President and CEO President/CEO

Bruce Siegel, MD, MPH Peter Angood, MD President/CEO CEO

Pamela A. Thompson, RN Darrell G. Kirch, MD CEO President/CEO

Sr. Carol A. Keehan Charles N. Kahn III President/CEO President/CEO

Joseph J. Fifer, CPA H. Stephen Lieber President/CEO President/CEO

Halee Fischer-Wright, MD, MMM, FAAP, CMPE President/CEO 5 Scientific Committee The Scientific Committee is responsible for deciding the topics covered by the event; selecting and overseeing the invitation of plenary speakers; and selecting the member, free paper and poster presenters.

Scientific Committee Chair Maulik S. Joshi, DrPH Thomas C. Dolan, PhD, FACHE, FASAE President/Associate Executive Vice President, Clinical Leadership & President Emeritus, American College of Healthcare Executives and Health Improvement/Research, Health Research & Educational Trust IHF Immediate Past President (HRET)/American Hospital Association

Gail Andrews, MPH, PhD Kwang Tae Kim, MD, PhD Senior Technical Advisor, Office of the Director General, National IHF President and Past President, Korean Hospital Association Department of Health (South Africa) and Prevention Lead, Division of Global HIV/AIDS, U.S. Centers for Disease Control and Prevention— Lawrence Lai, BBS, JP, MBBS(HK), FRCP(Edin), FHKAM(Med), South Africa (CDC-SA) FHKCCM(AM), FRACMA Honorary Senior Advisor, Hong Kong Hospital Authority Eric de Roodenbeke, PhD CEO, International Hospital Federation Juan Pablo R. Uribe, MD Director General, Fundación Sante Fe de Bogotá, Colombia Gerald L. Glandon, PhD President and CEO, Association of University Programs in Health René Peters, MD, LLM Administration IHF Governing Council Member - The Netherlands (2003-2009) and IHF Honorary Member

Pre-Congress Symposium The Global Group for Health Partnerships partnerships—long-term relationships where equity and mutual benefit lead to powerful and effective outcomes in improving the Engaging Professionals: Why Institutional Health quality of healthcare where it is most needed. Partnerships Work Monday, Oct. 5, 1 p.m.–5 p.m. This symposium will draw on the experience of implementers Columbus Hall G, Gold Level from around the world and will explore the history and develop- ment context of health partnerships; their value at home and The critical shortage of appropriately trained health workers in abroad; why they are able to achieve results that other develop- low- and middle-income countries undermines efforts to improve ment interventions find difficult; how to go about setting up a the availability of quality health services to the poorest and most health partnership; what makes an effective health partnership; disadvantaged people in the world. Where is the logic in improving the challenges that health partnerships encounter; and why access to healthcare if people continue to encounter poorly trained health partnerships should be in every development profes- staff and unsafe practices? sional’s toolkit. The Global Group for Health Partnerships presents this half-day symposium to showcase the effectiveness of institutional health

6 HYATT REGENCY CHICAGO GUEST MAP

WELCOME TO HYATT REGENCY CHICAGO. Meeting rooms, ballrooms, restaurants and guest amenities are listed in alphabeticalHYATT order and REGENCY color CHICAGOEAST TOWER WEST TOWER coded by floor. For help, dial Guest Services at GUESTExtension 4460. MAP

ACAPULCO GRAND SUITES West Tower, Gold Level East Tower,WELCOME Gold Level TO HYATT REGENCY CHICAGO. Meeting rooms, ballrooms, restaurants and guest amenities are listed in alphabetical order and color EAST TOWER WEST TOWER ADDAMS HAYMARKET West Tower, Silver Level West Tower,coded Bronze bylevel floor. For help, dial Guest Services at Extension 4460.

AMERICAN CRAFT KITCHEN & BAR HERTZ ACAPULCO GRAND SUITES East Tower, Green Level East Tower, Green Level SILVER LEVEL MEETING ROOMS West Tower, Gold Level East Tower, Gold Level SKYWAY MEETING ROOMS ATLANTA HONG KONGADDAMS HAYMARKET West Tower, Gold Level West Tower,West Gold Tower, Level Silver Level West Tower, Bronze level BELL DESK HORNER AMERICAN CRAFT KITCHEN & BAR HERTZ GOLD PASSPORT East Tower, Blue Level West Tower,East Silver Tower, Level Green Level East Tower, Green Level SILVER LEVEL MEETING ROOMS HYATT REGENCY CHICAGOBELL DESK FRONT DESK SKYWAY MEETING ROOMS BIG BAR SKYBRIDGE BIG BAR MARKET CHICAGOATLANTA HONG KONG DADDYO’S PUB BETWEEN & GAME ROOM East Tower, Blue Level East Tower, WestGreen Tower, LevelGUEST Gold Level MAP West Tower, Gold Level TOWERS BUCKINGHAM MCCORMICKBELL DESK HORNER GOLD PASSPORT West Tower, Bronze level FITNESS CENTER West Tower,East Silver Tower, LevelWELCOME Blue Level TO HYATT REGENCYWest Tower, CHICAGO. Silver Level Meeting rooms, ballrooms, (STAY FIT) EASTBELL DESK TOWERFRONT DESK WEST TOWER restaurants and guest amenities arePLAZA listed BALLROOM in alphabetical order and color BURNHAM NEW ORLEANSBIG BAR MARKET CHICAGO STETSONS MODERNBIG BAR SKYBRIDGE DADDYO’S PUB West Tower, Silver Level West Tower, Gold Levelcoded by floor. For help, dial Guest Services at Extension 4460. STEAK + SUSHI BETWEEN & GAME ROOM East Tower, Blue Level East Tower, Green Level AMERICAN CRAFT TOWERS KITCHEN & BAR STETSON DRIVE BUSINESS CENTER OGDEN BUCKINGHAMACAPULCO MCCORMICKGRAND SUITES East Tower, Purple Level CRYSTAL FOYER FITNESS CENTER West Tower,West Silver Tower, LevelWest Bronze Tower, level Gold Level West Tower,East Silver Tower, Level Gold Level MARKET CHICAGO WEST TOWER CONCIERGE MAIN ENTRANCE (STAY FIT) HERTZ COLUMBIAN PACKAGEBURNHAM PICK-UP ADDAMS NEW ORLEANSEASTHAYMARKET TOWER STETSON DRIVEPLAZA BALLROOM CRYSTAL BALLROOMSTETSONS MODERN West Tower, Bronze Level East Tower, WestPurple Tower, Level Silver Level MAIN ENTRANCE CROSSWALK STEAK + SUSHI West Tower, Silver Level West Tower,HYATTWest Gold Tower,Level Bronze level REGENCYBETWEEN TOWERS CHICAGOAMERICAN CRAFT KITCHEN & BAR STETSON DRIVE COLUMBUS HALL (ROOMS A-L) PICASSO BUSINESSAMERICAN CENTER CRAFT KITCHENFRONT & BAR DRIVEOGDEN - STREETHERTZ LEVEL East Tower, Gold Level West Tower,East Bronze Tower, Level Purple Level GUEST MAP CRYSTALSILVER LEVEL FOYER MEETING ROOMS HYATT REGENCY CHICAGO East Tower, Green Level West Tower,East Silver Tower, Level Green Level MARKET CHICAGO WEST TOWER CONCIERGE SKYWAY MEETING ROOMS MAIN ENTRANCE COMISKEY PLAZA BALLROOM HERTZ COLUMBIANATLANTA WACKER DRIVEPACKAGEWELCOMEHONG PICK-UP KONG TO HYATT REGENCY CHICAGO.EAST Meeting TOWER rooms, ballrooms, STETSON DRIVE CRYSTAL BALLROOM GUEST MAP West Tower, Bronze Level East Tower,HYATT WestGreen Tower, LevelWest Bronze Tower, Level REGENCYGold Level East Tower, CHICAGO WestPurple Tower, Level Gold Level MAIN ENTRANCE CROSSWALK BETWEEN TOWERS EAST TOWER WEST TOWER restaurants and guest amenities are listedSALES, in CATERING alphabetical order and color CONCIERGE REGENCYGUESTCOLUMBUS BALLROOMBELL HALL MAP DESK (ROOMS A-L) PICASSOcodedHORNER by floor. For help, dial GuestFRONT Services DRIVE& CONVENTION - STREET at Extension LEVELSERVICES 4460. GOLD PASSPORT WELCOME TO HYATT REGENCY CHICAGO.East Tower, Green Meeting Level rooms, ballrooms, West Tower,East Gold Tower, Level EastGold Tower,Level Blue Level West Tower,West Bronze Tower, Level Silver Level EAST TOWER WEST TOWERCONCOURSE BELL DESK FRONT DESK restaurants and guest amenities are listed in alphabetical order and color BETWEEN BIG BAR CRYSTAL BALLROOM RIVERSIDECOMISKEY CENTERBIG BAR PLAZA BALLROOMACAPULCO GIFT SHOP GRAND SUITES SKYBRIDGE DADDYO’S PUB coded by floor. For help, dial Guest Services at Extension 4460. WELCOME TO HYATT REGENCY CHICAGO.MARKET Meeting CHICAGO rooms, ballrooms,WACKER DRIVETOWERS BETWEEN West Tower, Green Level East Tower, WestPurple Tower, LevelEast Bronze Tower, Level Blue Level East Tower, EastWestGreen Tower, Tower, Level Green Gold Level East Tower, Gold Level & GAME ROOM HYATT REGENCYrestaurants CHICAGO and guest amenities are listed in alphabetical order and color EASTWEST TOWER TOWER TOWERS WEST TOWER MEETING ROOMS DADDYO’S PUB & GAME ROOM SALES, CATERINGCONCIERGE & CONVENTION SERVICES ADDAMS HAYMARKET SALES, CATERING ACAPULCO GRAND SUITES coded byBUCKINGHAM floor. For help, dial Guest ServicesREGENCY at ExtensionM BALLROOMCCORMICK 4460.COLUMBUS HALL & CONVENTION SERVICES West Tower, Blue Level East Tower, EastBronze Tower, Level WestGreen Tower, Level Bronze level West Tower,West Gold Tower,Level Silver Level West Tower, Bronze level FITNESS CENTER West Tower, Gold Level East Tower,GUEST Gold Level MAP West Tower, Silver Level (STAY FIT) CONCOURSE DUSABLE SAN FRANCISCOCRYSTALACAPULCO BURNHAMBALLROOM RIVERSIDEGRAND SUITESNEWAMERICAN CENTER ORLEANS CRAFT KITCHEN & BARGRAND BALLROOMHERTZ PLAZA BALLROOM BETWEENSTETSONSA MODERN ADDAMS HAYMARKET GRAND BALLROOM INTERNATIONALGIFT SHOP TOWERS SILVER LEVEL MEETING ROOMS West Tower, Silver Level West Tower,West Gold Tower, LevelWest GreenGold Tower, Level Level Silver Level East Tower, WestEastPurpleGold Tower,LevelTower, Level REGISTRATIONGreen Gold LevelLevel East Tower, Green Level STEAK + SUSHI West Tower, Silver Level West Tower,WELCOME Bronze level TO HYATT REGENCY CHICAGO. Meeting rooms, ballrooms, AND CITYAMERICAN SUITES CRAFT B SKYWAY MEETING ROOMS KITCHEN & BAR WEST TOWER restaurants and guest amenities are listed in alphabetical order and color GRAND SUITES EAST TOWER WEST TOWER STETSON DRIVE EAST TOWER MAIN ENTRANCE SANDBURGDADDYO’SADDAMS BUSINESS PUB & GAME CENTER ROOM SALES,HAYMARKET CATERINGATLANTA & CONVENTION SERVICES HONG KONG REGENCY C REGENCY MEETING ROOMS AMERICAN CRAFT KITCHEN & BAR HERTZ OGDEN EAST TOWER BALLROOM BALLROOM East Tower,coded Green Level by floor. For help, dial GuestWest Tower, ServicesWest Silver Tower, Levelat ExtensionEast BlueSilver Tower, Level Level Purple 4460. Level EastWest Tower, Tower, WestBronze Bronze Tower, Level level Gold Level SILVER LEVEL MEETINGWest Tower,ROOMS Gold Level COLUMBUS HALL CRYSTAL FOYER East Tower, Green Level East Tower, Green Level West Tower, Silver Level PARKING REGISTRATIONMARKET CHICAGO WEST TOWER SKYWAY MEETING ROOMS CONCIERGE MAIN ENTRANCE HERTZ D EAST TOWER PARKING SKYWAY MEETINGDUSABLEAMERICAN COLUMBIANROOMS CRAFT KITCHEN & BAR SANHERTZ FRANCISCOPACKAGEBELL DESK PICK-UP HORNER GRAND BALLROOMSTETSON DRIVE CRYSTALGOLD PASSPORT BALLROOMA ATLANTA HONG KONGACAPULCO GRAND SUITES EASTGRAND TOWER BALLROOM SILVERINTERNATIONAL LEVEL MEETING ROOMS East Tower, Gold Level East Tower, WestEastBlue Tower,LevelTower, WestGreen Silver Tower, Level Bronze Level WestEast Tower, Tower,HYATT EastGreen Gold Tower, LevelLevel Blue Level REGENCYWest Tower, CHICAGO Silver Level CROSSWALK West Tower, Gold Level West Tower,West Gold Tower, Level Gold Level East Tower, Gold Level East Tower, Purple Level MAINREGISTRATION ENTRANCESKYWAY MEETING ROOMS AND CITY SUITES FRONT DESK RIVERSIDE BETWEEN TOWERS BELL DESK B BIG BAR SKYBRIDGE FIELD SOLDIER EASTATLANTAFIELD TOWERCOLUMBUS MAIN ENTRANCE HALL (ROOMS A-L) SANDBURGHONG KONGGOLDBIG BARPASSPORTENTRANCE B MARKETGRAND CHICAGO SUITES REGENCY REGENCY DADDYO’S PUB BELL DESK HORNER ADDAMS HAYMARKET GUESTPICASSO MAP FRONT DRIVE - STREET LEVEL STETSON C BETWEEN West Tower, Silver Level West Tower,EastWest Bronze Tower, Tower, Level Green Gold LevelLevel West Tower,East SilverGold Tower, Level Level Blue Level East Tower, Green Level EAST TOWER BALLROOM BALLROOM & GAME ROOM East Tower, Blue Level West Tower,West Silver Tower, Level Silver Level West Tower,East Bronze Tower, level Gold Level West Tower, Bronze Level CONFERENCEPARKING TOWERS BELL DESK FRONT DESK RIVERSIDE CENTER REGISTRATION CENTER D BIG BAR FITNESSMARKET CENTERCHICAGO (STAY FIT) STETSON EASTBELLCONFERENCE DESKTOWERCOMISKEYBIG PARKINGBAR CENTER SKYWAYHORNER MEETINGPLAZABUCKINGHAMSKYBRIDGE BALLROOM ROOMS RIVERSIDEDADDYO’S M PUBCCORMICK GOLD PASSPORT West Tower,AMERICAN Blue Level CRAFT KITCHEN & BAR West Tower,HERTZ Purple Level WELCOMEBETWEEN TO HYATT REGENCY WACKERCHICAGO. DRIVE Meeting rooms, ballrooms, FITNESS CENTER East Tower, Blue Level East Tower, Green Level East Tower, WestGoldBlue LevelLevelTower, Bronze Level EastWest Tower, Tower,HYATT EastWestBlue Silver Tower,Level Tower, Level Green Bronze Level level REGENCYENTRANCE& GAME A ROOMWest Tower, CHICAGO SilverWEST Level TOWER SILVER LEVEL MEETING ROOMS East Tower, Green Level East Tower, Green Level restaurantsTOWERS and guest amenities are listed in alphabeticalPARKING order andBELL color DESK FRONT DESK EAST TOWER (STAYWEST FIT) TOWER SKYWAY MEETING ROOMS BIG BARRIVERSIDE SKYBRIDGE FRONT DESK STETSONSFIELDBIG MODERN BAR STEAK + SUSHI MARKET CHICAGOBURNHAM NEW ORLEANS PLAZASALES, BALLROOM CATERING DADDYO’S PUB STETSONS MODERN BUCKINGHAM MCCORMICKATLANTA HONG KONGCONCIERGE SOLDIERcodedGUEST REGENCYFIELD BUSINESSby floor.BALLROOM MAP CENTER For help, dial Guest Services at ExtensionENTRANCE 4460. B BETWEEN& CONVENTION SERVICES East Tower, Blue Level East Tower,West EastGreen Tower, Tower, Level Blue Silver Level Level WestEast Tower, Tower, WestGreen Bronze Tower, Level Level Silver Level FITNESS CENTER West Tower, Gold Level & STETSONGAME ROOM STEAK + SUSHI West Tower, Bronze level West Tower,West Silver Tower, Level Gold Level West Tower,East Gold Tower, Level Green Level WestPACKAGE Tower, Gold PICK-UP Level TOWERS AMERICAN CRAFT (STAY FIT) KITCHEN & BARCONFERENCE RIVERSIDE CENTER CONCOURSE CENTER STETSON DRIVE GIFT SHOP TORONTOFITNESSBUCKINGHAMPLAZA CENTER BALLROOM (STAY FIT) STETSONMCCORMICK ACAPULCOBUSINESSCONFERENCESTETSONS MODERNCENTER CENTER OGDENGRAND SUITES BETWEEN BURNHAM NEW ORLEANSBELL DESK HORNER CRYSTAL BALLROOM WELCOMERIVERSIDE CENTER TO HYATT REGENCY CHICAGO.GOLD Meeting PASSPORT rooms, ballrooms, RIVERSIDEGIFT SHOP FITNESS CENTER East Tower,Room Bronze Level Locations West Tower,West Gold Tower, LevelHYATT Bronze level REGENCYWest Tower,WestEast STEAKSilver Tower, Tower, Level CHICAGO+ SUSHI Purple Gold Level Level East Tower, Gold Level TOWERS CRYSTAL FOYER West Tower, Silver Level West Tower, Gold Level West Tower,West Blue Tower,Level Green Level West Tower,East Purple Tower, Level Purple Level West Tower, Silver Level ENTRANCE A WEST TOWER WEST TOWER East Tower, Blue Level West Tower, Silver Level AMERICAN CRAFT restaurants and guest amenities are listed in alphabetical order and color CONCIERGE EAST(STAY FIT) TOWERMARKET CHICAGO WEST TOWER KITCHEN & BAR BELL DESK FRONT DESK PARKING WEST TOWER MAIN ENTRANCE WATER TOWER STETSON DRIVE PLAZA BALLROOM HERTZSTETSONS MODERN MEETING ROOMS BUSINESS CENTER GOLDOGDEN COAST FRONTBURNHAM DESKGUESTDADDYO’S PUB MAP & GAME ROOM STETSONSNEW ORLEANScodedSALES,ADDAMSCOLUMBIAN MODERN CATERINGby STEA BIGfloor. BARK + &For SUSHICONVENTION help, dial SERVICES Guest ServicesHAYMARKETPACKAGE at Extension PICK-UPSKYBRIDGE 4460. EAST TOWER STETSON DRIVE CRYSTAL BALLROOM West Tower,BIG Bronze BAR Level West Tower,MARKET Bronze Level CHICAGO West Tower, Silver Level BUSINESS CENTER COLUMBUSDADDYO’S HALL STEAK PUB + SUSHI East Tower, Purple Level West Tower, Silver Level EastWest Tower, Tower, WestBlue Silver LevelTower, Level Blue Level EastWest Tower, Tower, EastWest GreenGold Tower, Tower,Level Level Bronze Bronze Level Level CRYSTALWestEast FOYER Tower, Tower, Purple BronzeBETWEEN Level level AMERICAN CRAFT & GAME ROOM MAIN ENTRANCE CROSSWALK East Tower, Blue Level East Tower, Green Level MARKET CHICAGO WEST TOWER PACKAGETOWERS PICK-UP BETWEEN TOWERS CONCIERGE MAIN ENTRANCE KITCHEN & BAR STETSON DRIVE GOLD PASSPORT WEST TOWERGIFTBUSINESSHERTZ SHOPPARKING CENTER TORONTOOGDEN AMERICANCOLUMBUSACAPULCO CRAFT HALL KITCHEN (ROOMS & A-L)BAR HERTZPICASSOGRAND SUITES FRONT DRIVE - STREET LEVEL A COLUMBIAN PACKAGEBUCKINGHAM PICK-UP MCCORMICKEASTWELCOMEDUSABLE TOWER TO HYATT REGENCYSTETSON CHICAGO.SAN DRIVE FRANCISCO Meeting rooms, ballrooms, CRYSTAL BALLROOM GRAND BALLROOM SILVER LEVEL MEETING ROOMS East Tower, Blue Level West Tower,East Purple Tower, Level Purple Level West Tower,EastWest GoldSilver Tower, Tower,Level Level GreenGold Gold Level LevelLevel EastWest Tower, Tower, GreenGold Bronze Level Level Level GRAND BALLROOM CRYSTALINTERNATIONAL FOYER West Tower, Bronze Level East Tower,HYATT WestPurple Tower, Level Bronze level REGENCYEast Tower, CHICAGOMAIN WestBronze ENTRANCE Tower, Level Silver Level CROSSWALKWest Tower, Gold Level EASTREGISTRATIONFITNESSMARKET TOWER CENTER CHICAGO WEST TOWERSKYWAY MEETINGWEST ROOMS TOWER West Tower,restaurants Silver Level and guest amenitiesESCALATORS, BETWEENare listed ELEVATORS TOWERS in alphabetical AND order RESTROOMS and color are indicatedCONCIERGE on each floor. Elevators(STAY FIT) are ELEVATORSMAIN ENTRANCE AND CITY SUITES B WRIGHT ADDAMS HERTZ COLUMBUS HALL (ROOMS A-L) GRANDPICASSO BALLROOM FRONT DRIVEGOLDCOLUMBIAN - STREET COASTcodedEAST LEVEL TOWER by floor. MAIN For ENTRANCE help, dial GuestWATERPACKAGE Services TOWERSANDBURGATLANTACOMISKEY PICK-UPPLAZA at Extension BALLROOM 4460. HONGPLAZAHAYMARKET KONG EASTBALLROOMSTETSONS TOWERGRAND MODERN SUITES STETSON DRIVE CRYSTAL BALLROOMREGENCY REGENCY BURNHAM West Tower,NEW Silver ORLEANSLevel conveniently locatedWest Tower,throughout Silver Level the hotel for guests with disabilities or where no escalator isWACKER present.CROSSWALK DRIVE EAST TOWER C East Tower, Gold Level CongressEastWest Tower, Tower,GUEST GoldRegistrationBronze Level Level MAP CongressWest Tower,East BronzeMeeting Tower, Level Green Rooms Level WestEast Tower, Tower,Hotel WestPurple Bronze Tower, ResturantsLevel Level SilverGoldBronze Level Level Level WestEast Tower, Tower,MAIN STEAKGreen GoldBronze ENTRANCE LevelLevel + level SUSHI ESCALATORS BALLROOM BALLROOM West Tower, Silver Level West Tower, Gold Level AMERICAN CRAFT BETWEEN TOWERSPARKINGAND STAIRS REGISTRATION GRAND BALLROOM REGISTRATION WRIGLEY ACAPULCO GRANDBELLAMERICAN DESK SUITES CRAFT KITCHENKITCHEN & BAR & BAR HORNERHERTZ STETSON DRIVE SALES,GOLDD PASSPORT CATERING COMISKEY PLAZA BALLROOM GOLDCOLUMBUS PASSPORTEAST HALL TOWER (ROOMS PARKING A-L) CROSSINGWESTPICASSO BETWEEN TOWERSKYWAYCONCIERGE PARKING TOWERS: MEETING ROOMS Cross betweenFRONT towers DRIVEREGENCY via - STREET the BALLROOMBlue LEVEL Level Skybridge or the Concourse & CONVENTION SERVICES BUSINESS CENTER West Tower,OGDEN Bronze LevelWest Tower, Gold Level East Tower, GoldBlueGreen Level Level East Tower, Green Level SILVER LEVEL MEETING ROOMS West Tower, Bronze Level East Tower,WELCOME GoldGreen Level Level TO HYATT REGENCYWACKER CHICAGO. DRIVEEast Tower, East BlueGoldMeeting Tower, LevelLevel Gold rooms, Level ballrooms,on the BronzeWest Tower, LevelEast PurpleBronze Tower,. You Level Level BlueGreen may Level Level also cross on the Green LevelWest Tower, via theSilverGold crosswalk Level Level on Stetson Drive.CRYSTAL FOYER RESTROOMS FRONT DESK HYATT REGENCY CHICAGOEast Tower, Purple Level West Tower, Silver Level EAST TOWER WEST TOWER WEST TOWER SKYWAYBELL MEETING DESK ROOMS ELEVATORS restaurants and guest amenities are listed in alphabetical order and color CONCIERGE MARKETESCALATORS, CHICAGO ELEVATORS AND RESTROOMS are indicatedBIG on BAR each floor. Elevators are CONCOURSE ADDAMS SALES,HAYMARKETBIGATLANTA BAR CATERING MARKETHONG KONG CHICAGO MAIN ENTRANCERIVERSIDE SKYBRIDGEBETWEEN DADDYO’S PUB CONCIERGE REGENCY BALLROOM GRANDCOMISKEY BALLROOMFIELD WRIGHTPLAZA BALLROOMHERTZSOLDIERCRYSTAL FIELDBALLROOM RIVERSIDE CENTER ENTRANCE B GIFT SHOP BETWEEN codedCOLUMBIAN by floor. For help, dial Guest ServicesPACKAGEWest Tower, at ExtensionWest PICK-UPBronze Tower, Level Silver 4460. Level & WestEastCONVENTION Tower, Tower,EAST Blue BronzeGold TOWERSERVICES Level Level level WACKERconveniently DRIVEEastWestSTETSON Tower, Tower, located Green GoldDRIVE throughoutLevelLevel the hotel for guests CRYSTALwith disabilities BALLROOM or where no escalator is present. TOWERS & GAME ROOM GUESTEast Tower, Green MAP Level ExhibitWest Tower, Hall Gold Level East Tower, WestGold LevelTower, Silver Level WestEast Tower, Tower, WestGreen Silver Tower, Level BronzeGreen Level Level EastCROSSWALK Tower, Purple Level STETSON TOWERS ESCALATORS West Tower, Bronze Level East Tower, Purple Level MAIN ENTRANCE CONFERENCE WEST TOWER HYATT REGENCY CHICAGO CONCOURSE BETWEEN TOWERS RIVERSIDE CENTER SALES, CATERING AND STAIRS CONCIERGEAMERICAN CRAFT KITCHEN & BAR WRIGLEYREGENCYHERTZBUCKINGHAMDADDYO’SBELL BALLROOM DESK PUB & GAME ROOM MSALES,HORNERCCORMICK CATERING & CONVENTION SERVICES CENTERGOLD PASSPORT MEETING ROOMS CRYSTAL BALLROOM RIVERSIDECOLUMBUSACAPULCO CENTER HALL (ROOMS A-L) PICASSOGRAND BALLROOM SUITESFITNESS CENTERREGISTRATION (STAY FIT) FRONT DRIVESTETSON - BETWEENSTREET CONFERENCE LEVEL CENTER CROSSING BETWEEN TOWERS: Cross between towersRIVERSIDE& CONVENTION via the Blue SERVICES Level Skybridge orSILVER the ConcourseLEVEL MEETING ROOMS FITNESS CENTER WELCOME TO HYATT REGENCY CHICAGO. Meeting rooms, ballrooms, East Tower, EastGreen Tower, Level Green Level GIFT SHOPWest Tower,EastWest BronzeGold Tower, Tower,TOWERSLevel Level Green BlueBlueBronze LevelLevel Level level WestEast Tower, Tower, Bronze Silver Level Level COLUMBUS HALL West Tower, Green Level East Tower, EastWestPurple Tower, Tower, Level Gold Gold Level Level East Tower, WestGold LevelTower, Blue Level West Tower, Purple Level SKYWAY MEETING ROOMSENTRANCE A WEST TOWER FRONT DESK RESTROOMS(STAY FIT) GUEST MAP West Tower, Bronze Level on the Bronze Level. You may also cross on the Green LevelCONCOURSE via the crosswalk onBELL Stetson DESK Drive. restaurants and guest amenities are listed in alphabetical order and color EAST TOWER WESTWEST TOWER TOWER BIG BAR PARKING SKYBRIDGE CRYSTAL ATLANTABALLROOM RIVERSIDEHONGBURNHAMDUSABLEBIG CENTER BAR KONG MEETING ROOMS NEWSANMARKET FRANCISCO ORLEANS CHICAGO BETWEENPLAZA BALLROOM STETSONS MODERN DADDYO’S PUB A DADDYO’S PUB & GAME ROOM SALES, CATERINGCOMISKEYADDAMS & CONVENTION SERVICES PLAZAHAYMARKET BALLROOMFRONT DESK STETSONS MODERN STEAK + SUSHI GIFT SHOP GRAND BALLROOM GRAND BALLROOMSTEAKBETWEEN + SUSHI coded by floor. For help, dial Guest Services at Extension 4460. West Tower,West Green Tower, Level Gold LevelCOLUMBUS HALL East Tower, WestEastPurple Tower,Tower, Level BlueGoldSilver Level Level Level WestEast Tower, Tower, Green Gold LevelLevel BUSINESS CENTER TOWERS AMERICAN CRAFT INTERNATIONAL& GAME ROOM WestWELCOME Tower, Blue Level TO HYATT REGENCY CHICAGO.SpeakerEast Tower, Meeting Ready WestBronze Tower,rooms, Level Room BronzeSilver ballrooms, Level Level West Tower,East Bronze Tower, level Blue Level WACKER DRIVEEast Tower, Green Level REGISTRATION TOWERS AND CITY SUITES East EASTTower, Green TOWER Level WEST TOWER PACKAGE PICK-UP KITCHENWEST TOWER & BAR STETSON DRIVE B restaurants and guest amenities are listed in alphabetical order and color BELL DESK HORNER GOLD PASSPORT MEETING ROOMS DUSABLE SAN FRANCISCOAMERICAN CRAFT KITCHEN & BAR HERTZDADDYO’SGIFT PUB SHOP& GAME ROOM SALES, CATERINGTORONTOBUSINESSEASTBUCKINGHAM TOWER & CONVENTION CENTER MAIN ENTRANCE SERVICES OGDENSANDBURGMCCORMICKSALES, CATERINGA GRAND SUITES REGENCY REGENCY ACAPULCOcoded by floor. For help, dial Guest ServicesGRAND at Extension SUITESCONCIERGE 4460. REGENCYEast BALLROOM Tower, GRANDBlue Level BALLROOM GRAND BALLROOMWest Tower, Silver Level COLUMBUS HALL EAST TOWER FITNESS CENTERCRYSTAL FOYER C BALLROOM East Tower, Green Level EastWest Tower, Tower, EastGreen Blue Tower, Level Level Bronze Level East Tower,Snack WestEastBronze Tower, Tower, ShopLevel PurpleGreen GoldBronze Level LevelLevel level INTERNATIONAL West Tower,& CONVENTION Silver Level SERVICES SILVER LEVEL MEETINGFRONT ROOMS DESK WEST TOWER BALLROOM West Tower, GoldSilver Level Level EastWest Tower, Tower, EastGold Gold Tower, Level Level Green Level West Tower, Gold LevelREGISTRATION BELL DESK CONCIERGE MARKET CHICAGOPARKING (STAY FIT) REGISTRATION SKYWAYAND MEETING CITY SUITES ROOMS B BIG BAR MAIN ENTRANCE CONCOURSE HERTZPLAZA BALLROOMSKYBRIDGE DADDYO’SSTETSONS PUB MODERN D ACAPULCO GRAND SUITES DUSABLEBIG BAR SAN FRANCISCOMARKETCOLUMBIANEASTBURNHAM TOWER CHICAGO PARKING PACKAGESKYWAYNEW ORLEANS MEETING PICK-UP ROOMS BETWEEN STETSON DRIVE A CRYSTAL BALLROOM ADDAMSEASTWest TOWER Tower, GoldMAIN Level ENTRANCE HAYMARKETSANDBURGATLANTA HONGGRAND KONGGOLD SUITES COAST WATER TOWER REGENCY REGENCYBETWEENGRAND BALLROOM GRAND BALLROOM EAST TOWER & GAME ROOMSTEAK + SUSHI East Tower, Gold CRYSTALLevel BALLROOM RIVERSIDEWest Tower,East Silver CENTER Tower, Level Blue Level West Tower,EASTEastWest GoldTOWER Tower, Tower,Level Green BronzeSilver LevelLevel Level GIFT SHOPEastWest Tower, Tower,C Purple Gold Level Level MAINTOWERS ENTRANCE INTERNATIONAL CROSSWALK WestEast Tower,Tower, GreenSilver Level West Tower,West BronzeSilver Tower, Level level Gold Level West Tower,West Gold Tower,Level Bronze Level WestEast Tower, Tower, Gold Bronze Level Level BALLROOMEast Tower, BlueBALLROOM LevelTOWERSREGISTRATION AMERICANAND CITY CRAFT SUITES West Tower, Green Level East Tower, Purple Level PARKING REGISTRATION KITCHEN & BAR BETWEEN TOWERSB ADDAMS HAYMARKET WEST TOWER RIVERSIDE STETSON DRIVE BUCKINGHAM MBUSINESSCCORMICK CENTER D GRAND SUITES REGENCY AMERICANEASTWest TOWER Tower, CRAFT Silver PARKING LevelKITCHEN & BAR WestHERTZSKYWAY Tower, Bronze BELLMEETING level DESK ROOMS HORNEREAST TOWERGOLD MAIN PASSPORT ENTRANCE SANDBURGWESTCOLUMBUSFIELD TOWER HALL PARKING (ROOMS A-L) PICASSOSOLDIEROGDEN GOLD FIELD PASSPORT MEETING ROOMSFRONT DRIVE - STREET LEVELENTRANCE B FITNESS CENTERREGENCY C DADDYO’S PUB & GAME ROOM SALES,East Tower, CATERING WestGreen Tower, Level & CONVENTION Bronze level SERVICES WestEast Tower, Tower, Gold PurpleSilver Level LevelLevel SILVER LEVEL MEETINGWest ROOMSTower, BronzeSilver Level Level EAST TOWER BALLROOM BALLROOM CRYSTALSTETSON FOYER EastEast Tower,Tower, GreenGold Level Level EastEast Tower,Tower, EastGreenBlue Tower,Level Level Blue Level West Tower,East Silver Tower, Level Blue Level West Tower,West Silver Tower, Level PurpleSilver Level Level COLUMBUS HALL West Tower, Bronze Level PARKING (STAYMARKET FIT) CHICAGO WEST TOWER AMERICAN CRAFT KITCHEN & BAR HERTZ West Tower, Blue Level East Tower, Bronze Level SKYWAY MEETING ROOMS FRONT DESK CONCIERGE REGISTRATION MAIN ENTRANCE CONFERENCE SILVER LEVEL MEETING ROOMS BELL DESK PLAZA BALLROOM HERTZ STETSONSRIVERSIDE MODERN CENTER ELEVATORS East Tower, Green Level East Tower, Green Level BURNHAMRIVERSIDE NEWCOMISKEYCOLUMBIAN ORLEANSBIG BAR PLAZAPACKAGEESCALATORS, BALLROOM PICK-UPSKYBRIDGE ELEVATORS AND RESTROOMS are indicated on each floor. ElevatorsD STETSON are DRIVE CENTERCRYSTAL BALLROOM ATLANTAFIELD HONGSOLDIER KONG BIGFIELD BAR MARKETEAST TOWER SKYWAYCHICAGOGRAND PARKING MEETING BALLROOMENTRANCE ROOMS B SKYWAY MEETINGFITNESSWRIGHT CENTER ROOMS (STAY FIT) STETSON CONFERENCE CENTER DADDYO’S PUB EASTSTEAK TOWER + SUSHIA RIVERSIDE DUSABLE SAN FRANCISCOWest Tower, Silver Level West Tower, GoldBronze Level Level GRANDEastconveniently BALLROOM Tower, GreenPurpleBETWEEN LevellocatedLevel throughoutAMERICAN theWACKER hotel CRAFT for DRIVE guests with disabilities or where no escalatorCROSSWALK is present. West ATLANTATower, GoldSilver Level Level HONGWest KONG Tower,East GoldBronze Tower, Level Level Blue Level East Tower, EastGreenGold Tower, Level Level Gold Level East Tower, WestBlue LevelTower, BlueSilver Level LevelGRAND BALLROOM STETSONWest Tower, Purple Level INTERNATIONAL& GAME ROOM MAIN ENTRANCE ENTRANCE A WEST TOWERESCALATORS West Tower, Silver Level West Tower, Gold Level REGISTRATION CONFERENCE TOWERS KITCHEN & BAR BETWEEN TOWERS West Tower, Gold Level West Tower, Gold Level RIVERSIDE CENTER RIVERSIDE AND CITY SUITES B STETSON DRIVE SALES, CATERINGPARKINGAND STAIRS BUSINESS CENTER OGDENCONCIERGECOLUMBUS HALL (ROOMS A-L) CENTERPICASSO FRONT DRIVE - STREET LEVEL BELLFITNESS DESK CENTER (STAY FIT) HORNERSTETSONBUCKINGHAM CONFERENCE CENTER MFIELDCCORMICKGRAND BALLROOM REGISTRATION SOLDIERGOLD WRIGLEYFRONTFIELD PASSPORT DESK REGENCYSTETSONSCROSSING MODERNBALLROOM BETWEENENTRANCE STEAK + TOWERS:SUSHI B Cross between towers via the Blue Level Skybridge or the &Concourse CONVENTION SERVICES BELL DESK HORNER EAST TOWER MAIN ENTRANCE SANDBURGEast Tower, Purple Level GOLD PASSPORTRIVERSIDE WestCOLUMBUS Tower,GRAND HALL Silver SUITES Level REGENCY REGENCYBUSINESS CENTER STETSON CRYSTAL FOYER West Tower, Bronze level West Tower,East Silver Tower, Level Gold Level West Tower,WestEast Bronze Tower, Tower, Level GreenBlueGold Bronze LevelLevel Level Level WestEast Tower,Tower,EAST GreenTOWERGoldBronze Level Level Level FITNESS CENTERMARKET CHICAGO C WEST TOWER EastWest Tower, EastTower, Tower, Blue Blue Blue Level Level Level WestWest Tower, Tower, SilverEast SilverPurpleLevel Tower, Level Level Green Level West Tower, Silver Level ENTRANCE A WEST TOWER CONCIERGE BALLROOM BALLROOM CONFERENCE RESTROOMS FRONT DESK FRONT DESKGRAND BALLROOM on thePARKING BronzeRIVERSIDE Level. You CENTER may(STAY also FIT) cross on the Green LevelPACKAGE via the PICK-UPMAIN crosswalk ENTRANCE on Stetson Drive. CONCOURSE COLUMBIANBELL DESK BELL DESK PARKING HERTZ REGISTRATION CENTER BIGFITNESS BAR CENTERBIG BAR (STAY FIT) SKYBRIDGESTETSON PACKAGECRYSTALCOMISKEYCONFERENCESKYBRIDGEPLAZA BALLROOMPICK-UP BALLROOM CENTER RIVERSIDETORONTOPLAZA BALLROOMSTETSONS CENTEREAST MODERN TOWER D STETSON DRIVE CRYSTALBETWEEN BALLROOM BIGFRONT BARBIG BARDESK MARKETMARKETSTETSONS CHICAGO CHICAGOEASTBURNHAM MODERN TOWER STEA PARKINGK + SUSHI SKYWAYNEW ORLEANS MEETING ROOMS EASTGIFT TOWER SHOP PARKINGDADDYO’S PUB DADDYO’S PUB WACKERRIVERSIDE DRIVECROSSWALK GIFT SHOP TOWERS West Tower,BUSINESS Bronze CENTER Level BETWEENWest Tower,EastWest PurpleBETWEEN Tower, Tower, Level Purple GreenBronze& GAME LevelLevel LevelROOM East Tower, PurpleSTEAKGreen LevelLevel +MAIN SUSHI ENTRANCE EastEast Tower,Tower,East Tower, BlueBlue Blue LevelLevel Level EastEastEast Tower, Tower,Tower, Green WestGreen GreenLevel Tower, Level Level Silver Level West Tower, BlueGold Level TOWERS East Tower, Bronze Level AMERICAN CRAFT& GAME ROOMWest Tower, Gold Level ENTRANCE A BETWEEN TOWERSWEST TOWER East Tower, Gold Level East Tower, Blue Level GRAND BALLROOM, TOWERSREGISTRATION WEST TOWER PACKAGE PICK-UP KITCHEN & BAR PARKING COLUMBUS HALL (ROOMS A-L) PICASSO FRONT DRIVE - STREETSTETSON LEVEL DRIVE SALES, CATERING MEETING ROOMS BUCKINGHAM MCCORMICK FRONT DESK STETSONSDADDYO’SCONCIERGE MODERNGRAND SUITES STEA PUB K& +GAME RIVERSIDESUSHI ROOM SALES,REGENCY CATERING BALLROOM & CONVENTION SERVICES BUCKINGHAMGIFT SHOP MTORONTOCCORMICKFIELDBUSINESS CENTER OGDEN FITNESSGOLD CENTER COAST WATER TOWERBUSINESS CENTER & CONVENTION SERVICES West Tower, Bronze level West Tower, Silver Level SOLDIER EastFIELD Tower, Gold Level WestEast Tower,Tower, GreenBlueBronze Level Level LevelENTRANCE B EastWest Tower, Tower, Bronze GoldCOLUMBUS Level Level HALL COLUMBUS HALL WestEast Tower,Tower, BronzeBronze Levellevel West Tower,East SilverGold Tower, LevelLevel Purple Level WestEast Tower, Tower, Blue Silver Level Level East Tower,(STAY WestGreen FIT) Tower, Level Bronze Level FITNESS CENTER West Tower, Bronze Level WEST TOWER CRYSTALSTETSON FOYER West Tower, Silver Level West Tower, Bronze Level (STAY FIT) MARKET CHICAGO PACKAGE PICK-UP CONCOURSE BURNHAM NEW ORLEANS PLAZA BALLROOM STETSONS MODERN CONCIERGE GRAND BALLROOM MAIN ENTRANCE CONFERENCE COMISKEY STEAK + SUSHI HERTZPLAZACRYSTAL BALLROOM BALLROOMRIVERSIDE CENTER BETWEEN A West Tower, Silver Level West Tower, GoldCOLUMBIAN Level PACKAGEGIFT SHOPPLAZA PICK-UP BALLROOM TORONTODUSABLEGOLDSTETSONS PASSPORT MODERN WACKERSANWESTRIVERSIDESTETSON FRANCISCO TOWER DRIVE DRIVE CENTER PARKING CENTERCRYSTAL BALLROOM GIFTGRAND SHOP BALLROOM BURNHAMGOLD COAST NEWWATER ORLEANS TOWERFITNESS CENTER (STAY FIT) STETSON WestCONFERENCEAMERICAN Tower, CRAFT Bronze CENTER Level East Tower,EAST Green TOWER Level EAST TOWER PARKING GRAND BALLROOM TOWERS INTERNATIONAL West Tower, Bronze Level East Tower, PurpleBronzeKITCHEN Level Level & BAR West Tower,WestEastSTEAK Gold Tower, Tower,Level + SUSHI Blue SilverGreen Level LevelLevel RIVERSIDEWestEastCROSSWALK Tower, Tower, Purple GoldPurple Level Level Level REGISTRATION West Tower, SilverBronze Level Level West Tower,West GoldBronze Tower, Level Level Blue Level West Tower, Purple Level AMERICAN CRAFT STETSON DRIVE MAIN ENTRANCE ENTRANCE A WEST TOWER WESTAND TOWER CITY SUITES B BUSINESS CENTER OGDEN KITCHEN & BAR GRANDBETWEEN BALLROOM, TOWERS REGISTRATION ESCALATORS,SALES, ELEVATORS CATERING AND RESTROOMS are indicated on each floor. Elevators are ELEVATORS East Tower, Purple Level West Tower, Silver Level CONCIERGE REGENCY BALLROOMSTETSONCRYSTAL FOYER DRIVE PARKING GRAND SUITES MEETING ROOMS REGENCY GOLD COAST MARKET CHICAGO WATERWEST TOWER TOWEREASTGRANDDADDYO’S TOWER BALLROOM PUB MAIN & GAME ENTRANCE ROOM SANDBURGWRIGHTSALES, CATERINGGRAND SUITES& CONVENTION SERVICES & CONVENTION SERVICES REGENCY BUSINESSGOLD PASSPORT CENTER OGDENWEST TOWERFRONTCOLUMBUS PARKING DESK HALL (ROOMS A-L) CONCIERGESTETSONSPICASSO East MODERN Tower, STEAGreenK Level + SUSHI FRONTMAIN ENTRANCE DRIVE - STREET LEVEL COLUMBUS HALL EAST TOWER C BALLROOM HERTZ West Tower, Bronze Level West Tower,WestEast Bronze Tower, Tower, Level Green GoldBlue Level Level WestEast Tower, Tower, Bronze Silver Level Level conveniently located throughout the hotel for guests with disabilities or where no escalator isBALLROOM present. EastEast Tower,Tower, PurpleBlue Level Level West Tower,East Purple Tower, Level Gold Level West Tower, Bronze Level East Tower, Gold LevelBUSINESS CENTER CRYSTALWest FOYER Tower, Silver Level ATLANTA PARKING ESCALATORS COLUMBIAN PACKAGEWest Tower, PICK-UPEast Silver Tower, Level Blue Level EAST EastTOWER Tower, Green Level STETSONMARKET DRIVE CHICAGO WESTCRYSTAL TOWER BALLROOM CONCOURSE REGISTRATION West Tower, Bronze Level East Tower, Purple Level CONCIERGE CROSSWALK PACKAGE PICK-UP ELEVATORS AND STAIRS ESCALATORS,MAIN ENTRANCE CRYSTALELEVATORS BALLROOM AND RESTROOMS areRIVERSIDE indicated CENTERonMAIN each ENTRANCE floor. Elevators are NEW ORLEANSBETWEEN D A COMISKEY PLAZAHERTZGOLD PASSPORT BALLROOM BETWEEN TOWERS WEST TOWEREASTGRANDDUSABLE PARKING TOWER BALLROOM PARKING REGISTRATION SKYWAYWRIGLEYSAN FRANCISCO MEETING ROOMS CROSSINGGIFT SHOP BETWEEN TOWERS: Cross betweenGRAND BALLROOM towers via the Blue Level Skybridge or the Concourse COLUMBIANGRAND BALLROOM PACKAGEWRIGHT PICK-UP TORONTOEAST TOWER STETSON DRIVE CRYSTAL BALLROOM SAN FRANCISCOTOWERSGRAND BALLROOM INTERNATIONAL COLUMBUS HALL (ROOMS A-L) PICASSO GIFT SHOP FRONT DRIVEconveniently - STREET LEVELEast Tower, located WestBlue LevelTower, throughout Green Level the hotel forWACKER guestsWest Tower, withDRIVEEastWest Purple disabilities Tower, Tower, Level PurpleGold Silver Levelor Level where no escalator is present.EastWest Tower, Tower, Blue Gold Level Level WestEast Tower,Tower, GoldBronze Level Level EastWest Tower, Tower, WestPurple Silver Tower, Level Bronze Level East Tower,MAIN Green ENTRANCE Level CROSSWALKEast Tower, Gold Level West Tower, Bronze LevelESCALATORS REGISTRATION WEST TOWER AND CITY SUITES RESTROOMS East Tower, Gold Level West Tower, BronzeEast Level Tower, Bronze Level West Tower, Gold Level on the Bronze LevelTORONTO. You may also cross on the Green Level via theELEVATORS crosswalk on Stetson Drive. B BETWEEN TOWERS ESCALATORS, ELEVATORSAND STAIRSAND RESTROOMS are indicated on eachRIVERSIDE floor. ElevatorsMEETING are ROOMS DADDYO’S PUB & GAME ROOM WRIGHT SALES,FIELDEAST TOWER CATERING MAIN & CONVENTION ENTRANCE SERVICES SOLDIERSANDBURGSALES, FIELD CATERING GRANDHONG SUITES KONG REGENCY REGENCY COLUMBUSGRANDCOMISKEY BALLROOM HALL (ROOMS REGISTRATION A-L) PICASSOWRIGLEYCONCIERGE FRONTCROSSING DRIVEREGENCYGRAND - BETWEENSTREET BALLROOM BALLROOM LEVEL TOWERS: Cross between towers via the Blue Level Skybridge or the Concourse COLUMBUS HALL ENTRANCE B C PLAZA BALLROOMGOLD COAST WATER TOWERWest Tower, Blue Level EastWest Tower, Tower, BronzeGreen Silver Level Level convenientlyWest Tower, located& CONVENTION BronzeSilver throughout Level Level SERVICES the hotel for guests with disabilities or where no escalator is present.EAST TOWER STETSONBALLROOM BALLROOM EastEast Tower,Tower,West Tower, GoldGold Bronze LevelLevel Level EastWest Tower, Tower, GreenEast BronzeLevel Tower, Level Green Level WACKER DRIVE WestEast Tower, Tower, Gold Gold Level Level West Tower, Silver Level ACAPULCO PARKING ESCALATORS West Tower, Bronze Level on the BronzeWest Tower, Level Bronze. You Level may also cross on the Green Level via the crosswalk on Stetson Drive. RESTROOMS RIVERSIDE CENTER ATLANTA CONFERENCEREGISTRATION CONCOURSE REGENCY BALLROOM AND STAIRSA CENTERD CONCIERGE REGENCY BALLROOM GRAND BALLROOMDUSABLE REGISTRATIONSALES, CATERINGWRIGLEYSANFITNESSEAST FRANCISCO TOWER CENTER PARKING (STAY FIT) CROSSINGSTETSONSKYWAY BETWEEN MEETINGCONFERENCEBETWEEN TOWERS: ROOMS CENTER Cross between towersGRAND viaBALLROOM the Blue Level Skybridge or the Concourse NEW ORLEANS COMISKEY PLAZA BALLROOMCRYSTAL BALLROOM WESTRIVERSIDE TOWER CENTER PARKING & CONVENTION SERVICES GIFT SHOP GRAND BALLROOM INTERNATIONALRIVERSIDE East Tower, Green Level West Tower, GoldGOLD Level PASSPORT WACKER DRIVE West Tower, Silver Level West Tower,WestEast Bronze Tower,Tower, Level GoldGoldBlue LevelLevel WestEast Tower, Tower, Blue Purple LevelTOWERS Level SAN FRANCISCO West Tower, Bronze Level East Tower, WestGreen Tower, Level Green Level East Tower, PurpleGold Level Level REGISTRATION ANDENTRANCE CITY SUITES A RESTROOMSWESTB TOWER East Tower, Blue Level West Tower, Purple Level CONCOURSE on the Bronze Level. You may also cross on the Green Level via the crosswalk on Stetson Drive. PARKING BETWEEN WEST TOWER RIVERSIDEELEVATORS TORONTO CRYSTAL BALLROOM RIVERSIDE CENTER EAST TOWERGIFT MAIN SHOP ENTRANCE ESCALATORS,SALES,SANDBURGFIELD CATERING ELEVATORS AND RESTROOMS are indicatedGRAND onSUITES each floor. Elevators are REGENCY REGENCY DADDYO’S PUB & GAME ROOM TOWERS FRONT DESK STETSONSSOLDIER FIELD MODERN STEAK + SUSHI MEETING ROOMS ENTRANCE B C HONG KONG CONCIERGEWest Tower, Green Level EastREGENCY Tower, PurpleGRAND BALLROOMLevel BALLROOM WRIGHTSALES, CATERINGEast Tower, & CONVENTION Green Level SERVICES & CONVENTIONWest Tower, Silver SERVICES Level EAST TOWERBUSINESS CENTER BALLROOM BALLROOM STETSON EastWestWEST Tower, Tower, TOWER Blue Silver Level Level COLUMBUS HALL EastWest Tower, Tower, GreenBronze Level LevelCOLUMBUS HALL PARKING East Tower, Green Level West Tower,EastWest Gold Tower, Tower, Level Gold Blue Level WestEast Tower, Tower, Bronze Silver Level Level conveniently located throughout the hotel for guests with disabilities or where no escalator is present. PACKAGEESCALATORS PICK-UP REGISTRATIONACAPULCO CONFERENCE DADDYO’S PUB & GAME ROOM SALES, CATERING & CONVENTION SERVICES MEETING ROOMS RIVERSIDE CENTER CONCOURSE GRAND BALLROOM D REGENCY BALLROOM CENTER West Tower, Blue Level East Tower, Bronze Level EASTCOLUMBUS TOWER HALL PARKING SKYWAYFITNESS CENTERMEETING (STAY ROOMS FIT) TORONTOSTETSON CONFERENCE CENTER AND STAIRS CRYSTAL BALLROOM RIVERSIDEDUSABLE CENTER SAN FRANCISCO GIFTBETWEEN SHOP GRAND BALLROOM A RIVERSIDE GRAND BALLROOM REGISTRATION WRIGLEYEast Tower, Gold Level GIFT SHOPCROSSINGEastWest Tower, BETWEENTower, Blue Blue Level Level TOWERS:GRAND BALLROOM Cross betweenWest towers Tower, Purple via theLevelEAST Blue TOWER PARKING Level SkybridgeINTERNATIONAL or the Concourse West Tower, Green Level West Tower, Silver Level West Tower, Gold Level East Tower,TOWERS Bronze Level West Tower, Gold Level ENTRANCE A WEST TOWER DUSABLE SANEast FRANCISCO Tower, EastPurple Tower, Level Gold Level West Tower, Bronze Level GRAND BALLROOM REGISTRATION A AND CITY SUITES GRAND BALLROOM on the BronzeINTERNATIONAL Level. You may WESTalso crossTOWER on the Green LevelGRAND BALLROOM,via the REGISTRATION crosswalkRIVERSIDE on Stetson Drive. B RESTROOMS PARKING West Tower, Silver Level West Tower, Gold Level REGISTRATIONFIELD SOLDIER FIELD GOLDFRONTANDGRAND COAST DESK CITY SUITESSUITES MEETINGB ROOMS WATERSTETSONS TOWER MODERN STEAK + ENTRANCESUSHI B REGENCY DADDYO’S PUB & GAME ROOM SALES, CATERINGEAST TOWER & CONVENTION MAIN ENTRANCE SERVICES SANDBURGWest Tower, Silver Level GRAND SUITES REGENCY C BUSINESS CENTER STETSON GRAND SUITES WestEast Tower,Tower, BlueBronze Level Level REGENCY WestEast Tower,Tower,EAST GreenTOWERBronze Level Level BALLROOM BALLROOM West EASTTower, TOWER Blue Level MAIN ENTRANCE SANDBURGEast Tower, EastBronze Tower, Level Green Level West Tower, Silver Level COLUMBUS HALL REGENCY C PACKAGE PICK-UP CONFERENCE East Tower, Green Level EAST TOWER BALLROOM BALLROOM PARKING RIVERSIDE CENTER REGISTRATION West Tower, Silver Level PARKING CENTER FITNESS CENTER (STAY FIT) STETSONGOLDGIFT SHOP PASSPORT CONFERENCEREGISTRATION CENTER WESTTORONTO TOWER PARKING RIVERSIDED DUSABLE SAN FRANCISCOEAST TOWER PARKING SKYWAY MEETING ROOMS GRAND BALLROOM D A EAST TOWER PARKING SKYWAY MEETING ROOMS West Tower,GRAND Blue Level BALLROOM WestEast Tower, Tower, Blue BronzePurple Level Level INTERNATIONAL West Tower, PurpleGold Level Level ENTRANCE A WEST TOWER West EastTower, Tower, Silver Gold Level Level EastWest Tower, Tower, Blue LevelEast Gold Tower, Level Gold Level East Tower, Blue Level PARKING REGISTRATION AND CITY SUITES B ESCALATORS, ELEVATORS AND RESTROOMS are indicated on each floor. Elevators are ELEVATORS RIVERSIDEFRONT DESK STETSONSGOLD COAST MODERNRIVERSIDE STEAK + SUSHI WRIGHTWATER TOWER EASTFIELD TOWER MAIN ENTRANCE SOLDIERSANDBURG FIELDFIELD SOLDIERENTRANCEGRAND FIELD SUITES B GRAND BALLROOMENTRANCE B REGENCY REGENCY BUSINESS CENTER East Tower, Blue Level EastWest Tower, Tower, Green BronzeSTETSON Level Level West Tower,C SilverBronze Level Level conveniently located throughout the hotel for guests with disabilities or where no escalator is present. East Tower,West Tower, Green Silver Level Level WestWest Tower, Tower, BronzeWest Silver Level Tower, Level Silver Level West Tower, Bronze Level EASTEast TOWER Tower, Gold Level BALLROOM BALLROOM PACKAGE PICK-UP STETSON ESCALATORS RIVERSIDE CENTER PARKING CONFERENCE REGISTRATION CONFERENCE ATLANTA AND STAIRS TORONTO CENTERRIVERSIDE CENTER CENTER FITNESS CENTER (STAY FIT) STETSON CONFERENCE CENTER STETSON GIFTCONFERENCE SHOP RIVERSIDE CENTER GRANDGOLD PASSPORT BALLROOM REGISTRATION DWRIGLEYWEST TOWER PARKING CROSSING BETWEEN TOWERS: Cross between towers via the Blue LevelNEW ORLEANS Skybridge or the Concourse EASTWest TOWER Tower, Blue PARKING Level WestSKYWAY Tower, Purple MEETINGFITNESS Level CENTER ROOMS (STAY FIT) ENTRANCE A WEST TOWERWest Tower, Gold Level RIVERSIDE East Tower, Bronze Level East Tower, GoldBlue Level West Tower, BronzePurple LevelLevel COLUMBUS HALL SAN FRANCISCO East Tower, Gold Level East Tower, WestBlue LevelTower, Blue Level West Tower, Purple Level PARKING ENTRANCE A WEST TOWER on the Bronze Level. You may also cross on the Green Level via the crosswalk on Stetson Drive. RESTROOMSELEVATORS FRONT DESK STETSONS MODERN STEAK + SUSHI PARKING ESCALATORS, GRANDELEVATORS BALLROOM AND RESTROOMS are indicated on eachTORONTO floor. Elevators are BUSINESSGOLD CENTER COASTRIVERSIDE WATERGRAND TOWERBALLROOM WRIGHT East Tower, Blue Level East Tower, Green Level STETSONS MODERN STEAK + SUSHI HONG KONG FIELD SOLDIER FRONTFIELD DESK PACKAGE PICK-UPWest Tower,ENTRANCE Bronze Level B West Tower, Bronze Level conveniently locatedEAST TOWER throughout PARKING the hotel for guests with disabilities or where no escalator is present. COLUMBUS HALL East Tower, Gold LevelBUSINESS CENTER West Tower, Silver Level ESCALATORS West Tower, Silver Level West Tower,East Bronze Tower, Level Blue Level East Tower, Green Level STETSON ACAPULCO GIFT SHOP TORONTO PACKAGE PICK-UP CONFERENCE GRAND BALLROOM, REGISTRATION AND STAIRS GRAND BALLROOMRIVERSIDE CENTER East Tower, Bronze Level West Tower, Gold Level GOLD PASSPORT WESTGRAND TOWER BALLROOM PARKING REGISTRATION CENTERWRIGLEY CROSSING BETWEEN TOWERS: Cross between towers via the Blue LevelREGENCY Skybridge BALLROOM or the Concourse FITNESS CENTER (STAY FIT) STETSON GIFTCONFERENCE SHOP CENTER TORONTO GRAND SUITES EASTEast TOWER Tower, PARKING Blue Level RIVERSIDE WestEast Tower,Tower, GoldPurple Level Level West Tower, BronzeCOLUMBUS Level HALL West GOLDTower, COASTBlue Level WATERWest TOWERTower,East Purple Tower, Level Bronze Level West Tower, Gold Level ENTRANCE A WEST TOWER on the Bronze Level. You may also cross on the Green Level via the crosswalkELEVATORS on Stetson Drive. RESTROOMS GRAND BALLROOM, REGISTRATION ESCALATORS, ELEVATORS AND RESTROOMS are indicated on each floor. Elevators are West Tower, Bronze Level West Tower, Bronze Level GRAND BALLROOM WRIGHT PARKING GRAND BALLROOM FRONT DESK STETSONSGOLD MODERN COAST STEAK + SUSHI WATER TOWERGRAND SUITES convenientlyEAST TOWER PARKINGlocated throughout the hotel for guests with disabilities or where no escalator is present. GOLD PASSPORT WEST TOWER PARKING East Tower,BUSINESS Gold Level CENTER West Tower, Silver Level ESCALATORS East Tower, Blue Level East Tower, WestGreen Tower, Level Bronze Level West Tower, Bronze Level East Tower, Blue Level West Tower, Purple Level PACKAGE PICK-UP GRAND BALLROOM, REGISTRATION AND STAIRS ESCALATORS, ELEVATORSGRAND AND RESTROOMSBALLROOM REGISTRATION are indicated on each floor.WRIGLEY Elevators are ELEVATORSCROSSING BETWEEN TOWERS: Cross between towers via the Blue Level Skybridge or the Concourse WEST TOWER PARKING GRAND SUITES GIFTGRAND SHOP BALLROOM WRIGHTTORONTOGOLD PASSPORT East Tower, Gold Level West Tower, Bronze Level East Tower, Gold Level West Tower, Silver Level conveniently locatedWest throughout Tower, Purple the Levelhotel for guests with disabilities or where no escalator is present. on the Bronze Level. You may also cross on the Green Level via the crosswalk on Stetson Drive. RESTROOMS East Tower, Bronze Level West Tower,East Gold Tower, Level Blue Level COLUMBUS HALL ESCALATORS ATLANTA AND STAIRS ELEVATORS ESCALATORS, GRANDELEVATORS BALLROOM AND RESTROOMS are indicated on each floor. Elevators are NEW ORLEANS GOLDGRAND COAST BALLROOM REGISTRATION WRIGLEYWATER TOWERGRAND BALLROOM CROSSING BETWEENWRIGHT TOWERS: Cross between towers via the Blue Level Skybridge or the Concourse East Tower, Gold Level West Tower, Bronze Level conveniently locatedEAST TOWER throughout PARKING the hotel for guests with disabilities or where no escalator is present. SAN FRANCISCO West Tower, Bronze Level West Tower,East Bronze Tower, Level Gold Level on the Bronze LevelWest. You Tower, may Silver also crossLevel on the Green Level via the crosswalk on Stetson Drive. RESTROOMS ESCALATORS ATLANTA TORONTO GRAND BALLROOM, REGISTRATION AND STAIRS WRIGLEY NEW ORLEANS HONG KONG GOLD PASSPORT WEST TOWERGRAND PARKING BALLROOM REGISTRATION CROSSING BETWEENGRAND SUITES TOWERS: Cross between towers via the Blue Level Skybridge or the Concourse East Tower, Gold Level West Tower, Bronze Level SAN FRANCISCO ACAPULCO East Tower, Blue Level West Tower, Purple Level on the Bronze Level. You may also cross on the Green Level via the crosswalk on Stetson Drive. RESTROOMS ATLANTA TORONTOELEVATORS ESCALATORS, ELEVATORS AND RESTROOMS are indicated on each floor. Elevators are NEW ORLEANS REGENCY BALLROOM GRAND BALLROOM WRIGHT HONG KONG conveniently located throughout the hotel for guests with disabilities or where no escalator is present. SAN FRANCISCO East Tower, Gold Level West Tower, Silver Level ACAPULCOESCALATORS TORONTO REGENCYAND BALLROOM STAIRS HONG KONG GRAND BALLROOM REGISTRATION WRIGLEY CROSSING BETWEEN TOWERS: Cross between towers via the Blue Level Skybridge or the Concourse COLUMBUS HALL East Tower, Gold Level West Tower, Bronze Level ACAPULCO on the Bronze Level. You may also cross on the Green Level via the crosswalk on Stetson Drive. RESTROOMS GRAND BALLROOMATLANTA REGENCY BALLROOM EAST TOWER PARKINGNEW ORLEANS SAN FRANCISCO GRAND BALLROOM, REGISTRATION TORONTO GRAND SUITES COLUMBUS HALLHONG KONG

GRAND BALLROOMACAPULCO REGENCY BALLROOM 7 EAST TOWER PARKING GRAND BALLROOM, REGISTRATION

COLUMBUS HALL GRAND SUITES COLUMBUS HALL GRAND BALLROOM ATLANTA GRAND BALLROOM EAST TOWER PARKING NEW ORLEANS GRAND BALLROOM, REGISTRATION EAST TOWER PARKING SAN FRANCISCO GRAND SUITES GRAND BALLROOM, REGISTRATION TORONTO

GRAND SUITES HONG KONG COLUMBUS HALL ACAPULCOATLANTA

GRAND BALLROOM REGENCYNEW ORLEANS BALLROOM

EAST TOWER PARKING SAN FRANCISCO ATLANTA GRAND BALLROOM, REGISTRATION TORONTO NEW ORLEANS HONG KONG GRAND SUITES SAN FRANCISCO COLUMBUS HALL ACAPULCO TORONTO ATLANTA

GRAND BALLROOM HONG KONG NEW ORLEANS REGENCY BALLROOM ACAPULCO SAN FRANCISCO EAST TOWER PARKING REGENCY BALLROOM TORONTO GRAND BALLROOM, REGISTRATION HONG KONG GRAND SUITES ACAPULCO ATLANTA REGENCY BALLROOM NEW ORLEANS

SAN FRANCISCO

TORONTO

HONG KONG

ACAPULCO ATLANTA REGENCY BALLROOM NEW ORLEANS

SAN FRANCISCO

TORONTO

HONG KONG

ACAPULCO

REGENCY BALLROOM Congress At-A-Glance

Monday, October 5 Tuesday, October 6 7:00 a.m.

8:00 a.m. Continental Breakfast in the Exhibit Hall

9:00 a.m. Opening Ceremony 9 a.m.–10:30 a.m. Remarks IHF Awards Ceremony 10:00 a.m. Speaker: Carissa Etienne, MD

Coffee Break in the Exhibit Hall 11:00 a.m. Major Presentation 11 a.m.–12 p.m. Speaker: Maureen Bisognano

12:00 p.m. Call to Action 12 p.m.–12:15 p.m.

Lunch Break in the Exhibit Hall 1:00 p.m. The Global Group for Health Partnerships 1 p.m.–5 p.m. see page 6 for details Concurrent Sessions 1:30 p.m.–3 p.m. 2:00 p.m.

3:00 p.m. Coffee Break in the Exhibit Hall

Concurrent Sessions 3:30 p.m.–5 p.m.

4:00 p.m.

5:00 p.m.

6:00 p.m.

Evening Reception 6:30 p.m.–7:30 p.m. Chicago Cultural Center 7:00 p.m. see page 15 for details

8:00 p.m.

8 Wednesday, October 7 Thursday, October 8

Continental Breakfast in the Exhibit Hall

Continental Breakfast in the Columbus Ballroom Foyer Major Presentation 8:30 a.m.–9:30 a.m. Speaker: Bernard J. Tyson Major Presentation 9 a.m.–10 a.m. Speaker: Liisa-Maria Voipio-Pulkki, MD, PhD Coffee Break in the Exhibit Hall

Concurrent Sessions 10 a.m.–11:30 a.m. Coffee Break in the Columbus Ballroom Foyer

Concurrent Sessions 10:30 a.m.–12 p.m.

Lunch Break in the Exhibit Hall Special Session 11:45 a.m.–12:15 p.m. Warning From a Mass Grave: Hospitals Under Attack Speaker: Emily Friedman Closing Ceremony 12:15 p.m.–1:15 p.m. Remarks, Poster Awards, Healthcare in Danger (Bruce Eshaya-Chauvin, MD) and South African Presentation on the 2016 World Hospital Congress Major Presentation 1 p.m.–2 p.m. Speaker: Claudio Luis Lottenberg, MD, PhD IHF Governing Council Meeting 1:30 p.m.–4 p.m. Health Venture Fair Hospital Visits Concurrent Sessions 2:15 p.m.–3:45 p.m. 2 p.m.–8 p.m. 2 p.m.–5 p.m. see page 30 for details

Coffee Break in the Exhibit Hall

General Assembly 4 p.m.–5:45 p.m.

Concurrent Sessions 4:15 p.m.–5:45 p.m.

Reception and Gala Dinner 7 p.m.–9 p.m. Hyatt Regency Chicago see page 21 for details

Up-to-date information is available on the 2015 IHF Chicago App. Access the app at ddut.ch/ihf. 9 Tuesday Morning

Continental Breakfast 8 a.m.–9 a.m. Exhibit Hall, Riverside Center, Purple Level Opening Ceremony 9 a.m.–10:30 a.m. Grand Ballroom (C–F), Gold Level Remarks Thomas C. Dolan, PhD, FACHE, FASAE, IHF Scientific Committee Chair Kwang Tae Kim, MD, PhD, IHF President and Past President, Korean Hospital Association Richard J. Umbdenstock, FACHE, Past President and CEO, American Hospital Association Deborah J. Bowen, FACHE, CAE, President/CEO, American College of Healthcare Executives

IHF Awards Ceremony IHF/Dr Kwang Tae Kim Grand Award IHF Excellence Awards in: Leadership and Management in Healthcare; Quality and Safety and Patient Centered Care; and Corporate and Social Responsibility

Universal access to health and universal health coverage are necessary in order to improve health outcomes and other basic objectives of health systems, and they are based on the right of every person to the enjoyment of the highest attainable standard of health, equity and solidarity. Without Carissa Etienne, MD universal, timely and effective access, universal coverage is an unattainable goal: both are necessary Director Pan American conditions for achieving health and wellbeing. PAHO’s Strategy for Universal Access to Health and Health Organization Universal Health Coverage seeks, among other strategic objectives, to expand equitable access to comprehensive, quality, people- and community-centered health services. The pathway to achieving Universal Access to Health and this objective requires transforming healthcare delivery through increasing the capacity of the first Universal Health Coverage: The level of care while redefining the role of hospitals, both in the context of integrated healthcare deliv- Interface With and Role of Hospitals ery service networks. This redefinition of the role of hospitals is a very challenging endeavor; however, countries of the Americas have made significant progress.

Coffee Break 10:30 a.m.–11 a.m. Exhibit Hall, Riverside Center, Purple Level Major Presentation 11 a.m.–12 p.m. Grand Ballroom (C–F), Gold Level

The challenges in front of us are immense. The burdens of chronic disease, aging populations and modern living are growing exponentially. Getting to the IHI Triple Aim (better care, better health and lower costs) requires a robust global learning system that leverages new models Maureen Bisognano of care, new health-promoting partnerships and new innovations, no matter where they President and CEO originate. Only by creating true two-way learning pathways, hearing the voice of the patient Institute for Healthcare Improvement and looking at old problems with new lenses will we be able to improve our care systems and improve the health of our communities. All Teach, All Learn: Global Lessons Learning Objectives: for Transforming Healthcare • Describe new ways to improve health and healthcare systems. • Design a system for promoting professional development and innovation from both inside Moderator : Deborah J. Bowen, FACHE, CAE and outside healthcare. • Learn about new models of care that improve clinical outcomes and build stronger patient and family engagement.

Call to Action 12 p.m.–12:15 p.m. Grand Ballroom (C–F), Gold Level Lunch 12 p.m.–1 p.m. Exhibit Hall, Riverside Center, Purple Level Call for Professionalization of Healthcare Management This call to action will be presented by members of the Global Consortium for Healthcare Management Professionalization. It will include discussion of a competency directory, The Leadership Competencies for Health Services Managers. 10 Tuesday Afternoon

Concurrent Sessions 1:30 p.m.–3 p.m. Results and Lessons from Deneen Richmond, MHA, RN, Vice President, Performance Improvement and Outcomes, Inova Health System, Virginia Large-Scale Improvement in Rishi Sikka, MD, Senior Vice President, Clinical Transformation, Advocate Health Care, Chicago Quality and Safety Maulik Joshi, Dr.P.H., Associate Executive Vice President, American Hospital Association AMERICAN HOSPITAL ASSOCIATION Moderator: Richard J. Umbdenstock, FACHE, Past President and CEO, American Hospital Association Columbus Hall (K/L), Gold Level Learning Objectives: • Discuss findings from a three-year large-scale national engagement project to improve quality, safety and efficiency based on 11 performance measures with 3,000 participating hospitals. • Discover lessons learned from two leading health systems on how to implement best practices across multiple facilities and physician practices. • Learn effective strategies to implement continuous quality improvement and instill a culture to maintain high quality of care.

Philippine Hospitals: Scenarios Ruben Flores, MD, President, Philippine Hospital Association Bu Castro, MD, Director, Chairman, Committee on Ethics, Hospital Practice and Legal Concerns, in Pursuit of Universal Healthcare Philippine Hospital Association for All Maria-Lourdes Otayza, MD, Medical Center Chief II, Mariano Marcos Memorial Hospital and Medical Center PHILIPPINE HOSPITAL ASSOCIATION Moderator: Jesus Jardin, MD, Philippine Hospital Association Columbus Hall (C/D), Gold Level Learning Objectives: • Explain how a Philippine hospital improved access to maternal and child healthcare. • Analyze how the Philippine Universal Healthcare program overcame financial and resource challenges. • Describe the ethical issues confronting the Philippine universal healthcare system.

University Hospitals and Kathleen L. Vermoch, Project Manager and Patient Experience Leader, UHC, Chicago Risto Miettunen, MD, PhD, Chief Executive, Kuopio University Hospital District, Finland End-of-Life Care: Combining Drew A. Rosielle, MD, FAAHPM, Palliative Care, University of Minnesota Medical Center, Fairview, Minnesota Humanity and Efficiency Moderator: Barbara Anason, Senior Vice President, AMC Networks and Strategy IHF UNIVERSITY HOSPITALS Learning Objectives: SPECIAL INTEREST GROUP • Learn global perspectives about innovative programs and trends of end-of-life care. Columbus Hall (E/F), Gold Level • Review key findings from research conducted by IHF’s special interest group on end-of-life care issues in university hospitals. • Discuss comparative survey results gathered from cancer centers from the United States and France.

Innovation: In Pursuit of Thomas Vogel, Health Economist Karl Heinz Krause, University of Geneva Excellence in the Health Valley Nicole Rosset, PhD, Deputy, External Affairs, Executive Management Member (HUG) UNIVERSITY HOSPITALS OF GENEVA (HUG) Moderator: Karine Martinez, External Affairs Deputy (HUG) Columbus Hall (G/H), Gold Level Learning Objectives: • Describe the Health Valley and Innovation project. • Discuss strategies to implement a new plan that embraced and fostered innovation. • Provide examples of how the use of technology improved global access to health services.

Up-to-date information is available on the 2015 IHF Chicago App. Access the app at ddut.ch/ihf. 11 Tuesday Afternoon

Concurrent Sessions 1:30 p.m.–3 p.m. (continued) Challenges for South African Gladys Bogosh, CEO, Charlotte Maxeke Johannesburg Academic Health Prof. Karen Hofman, MD, FAAP, Director, Wits School of Public Health Hospitals Before NHI With Dr. Sifiso Mtshali, Head of Health for Kwazulu Natal Province Respect to Innovation and Quality Dr. Bhavna Patel, CEO, Groote Schuur Hospital SOUTH AFRICA—NATIONAL DEPARTMENT OF Moderator: Dr. Terence Carter, Deputy Director-General: Hospitals, Tertiary and Workforce HEALTH Management Columbus Hall (I/J), Gold Level Learning objectives: • Identify proven ways to improve access to care in the South African health system. • Discover how the use of technology can influence the clinical decision-making process. • Learn strategies to optimize patient care by using clinical and organizational metrics. • Examine multifaceted approaches to reduce patient infections and increase compliance with standards of care. Healthcare Management: 〉〉 Achieving Exceptional Outcomes through Excellence in Staffing: A Statewide Initiative to Leverage Best Evidence, Joan Ellis Beglinger, MSN, RN, MBA, FACHE, FAAN (USA) An HR Focus 〉〉 Interprofessional Relationship of Medicine and Management is the Foundation of Success of FREE PAPER PRESENTATIONS Global Healthcare Systems, Atefeh Samadi-niya, MD, DHA, PhD, CCRP (Canada) 〉〉 Participation of Professionals in the Strategic Day: A Case Study, Laia Terradellas Antoñanzas (Spain) Columbus Hall (A/B), Gold Level 〉〉 Inpatient Satisfaction Survey through QR-Coded Scanning by Smart Phones, Tsair-wei Chien (Taiwan) 〉〉 The Retention Strategy for Nursing Cadre in Rashid Hospital, Fatima Al Noman (United Arab Emirates)

Moderator: Dr. Neale Fong Learning Objectives: • Engage with healthcare leaders from around the world on a variety of healthcare challenges. • Learn from case studies about specific healthcare management and health services research initiatives. • Obtain perspectives about effective strategies and challenges that healthcare organizations face. Coffee Break 3 p.m.–3:30 p.m. Exhibit Hall, Riverside Center, Purple Level Concurrent Sessions 3:30 p.m.–5 p.m. Private Sector Innovation: Jaime Cervantes, CEO, Vitalmex Victor Castillo, MD, CEO, Fundación Cardiovascular de Colombia Opportunities Amit Varma, MD, Managing Partner, Quadria Capital and Challenges Roberta Lipson, CEO, United Family Healthcare, Chindex International, Inc. INTERNATIONAL FINANCE CORPORATION Moderator: Ioan P. Cleaton-Jones, MD, Principal Health Specialist, International Finance Corporation Columbus Hall (K/L), Gold Level Learning Objectives: • Identify the challenges and opportunities of a multinational hospital system in Asia. • Describe innovative programs that improved healthcare service delivery and efficiency in Mexico and Columbia. • Learn how a private hospital in China has created successful post-graduate training and cardiac care programs.

12 Concurrent Sessions 3:30 p.m.–5 p.m. (continued) Millennium Development Goals Dr. Jemilade A. Longe, Permanent Secretary, Lagos State Health Service Commission Dr. D.O. Imosemi , MD/CEO, Lagos Island Maternity Hospital and Health: Achievements and Dr. Olufemi Omololu, Director, Clinical Services and Training Challenges in Lagos State, Nigeria Moderator: Dr. Leke Pitan, IHF Special Advisor for Africa LAGOS STATE HEALTH SERVICES Learning Objectives: COMMISSION • Summarize the Millennium Development Health goals that were developed from the United Columbus Hall (C/D), Gold Level Nations Millennium Summit. • Learn about the successes and challenges that Lagos State, Nigeria, has experienced in reducing child mortality (goal 4) and improving maternal health (goal 5).

Leading Well: Cynthia A. Hahn, FACHE, CAE, Senior Vice President, Member Services, ACHE Richard D. Cordova, FACHE, President Emeritus, Children’s Hospital Los Angeles, and Perspectives From the Field 2015-2016 Chairman, ACHE AMERICAN COLLEGE OF Edward H. Lamb, FACHE, Division President, Western Division, IASIS Healthcare and HEALTHCARE EXECUTIVES 2015-2016 Chairman-Elect, ACHE Grand Ballroom (B), Gold Level Moderator: Deborah J. Bowen, FACHE, CAE, President and CEO, ACHE Learning Objectives: • Discuss the changing healthcare environment, new challenges for healthcare leaders and how ACHE and other healthcare organizations are addressing these challenges. • Review ACHE’s competency-based training and professional development and credentialing programs. • Learn how Children’s Hospital Los Angeles and IASIS Healthcare are addressing healthcare challenges through leadership.

Developments and Innovations in Juan Carlos Giraldo Valencia, Director General, ACHC the Quality of Care Carlos Edgar Rodriguez Hernandez, Director Acreditacion en Salud Andres Aguirre Martinez, President, ACHC COLOMBIAN ASSOCIATION OF HOSPITALS Moderator: Henry Mauricio Gallardo Lozano, Director Hospital Universitario AND CLINICS (ACHC) Columbus Hall (E/F), Gold Level Learning Objectives: • Discuss how Colombia has established a national accreditation system. • Review the importance of an accreditation partnership. • Gain strategies for implementing accreditation standards to improve patient care.

Quality and Safety Management Dr. Ian Cheung, Chief Manager (Clinical Effectiveness & Technology Management), Hospital Authority Dr. T L Lee, Chief Manager (Quality & Standards), Hospital Authority of Public Hospital Services in Fred Chan, Senior Manager (Patient Safety and Risk Management), Hospital Authority Hong Kong Moderator: Dr. C C Lau, Cluster Chief Executive (Hong Kong East Cluster), Hospital Authority HONG KONG HOSPITAL AUTHORITY Learning Objectives: Columbus Hall (G/H), Gold Level • Learn how the Hong Kong Hospital Authority used technology and evidenced-based medicine to improve clinical quality. • Understand the importance of benchmarking against best practices to improve quality of care. • Discuss the importance of building a transparent and open disclosure system for medical incident reporting.

Up-to-date information is available on the 2015 IHF Chicago App. Access the app at ddut.ch/ihf. 13 Tuesday Afternoon

Concurrent Sessions 3:30 p.m.–5 p.m. (continued) The Role of Rural/Local Hospitals Dominque Colas, President, National Association of Local Hospitals (France) Scott A. Duke, President/CEO, South Dakota Association of Healthcare Organizations (USA) in Providing Care in Remote Dr. Wang Jun Lee, CEO and Chairman, Myongji Hospital (Korea) Areas Moderator: Dr. Terence Carter, Deputy Director-General: Hospitals, Tertiary and Workforce Management IHF SPECIAL SESSION Learning Objectives: Columbus Hall (I/J), Gold Level • Learn about the organizational structure, governance, staffing models and scope of services of rural hospitals around the world and the populations they serve from three representatives of rural healthcare providers. • Describe the various challenges that face rural healthcare providers including recruit- ing physicians and staff, maintaining a financially viable healthcare organization, and implementing useful information technology as well as the varying roles of government in setting healthcare policies. • Identify best practices used in rural healthcare organizations to maintain high quality staff, achieve high patient satisfaction and operate effective population-based healthcare delivery services.

Patient and Community Focus 〉〉 Enhancement of Quality of Informed Consent by System Change and Information Technology, Dr. Kam Shing TANG (Hong Kong) FREE PAPER PRESENTATIONS 〉〉 Global Green and Healthy Hospitals Acting Together for Environmental Health, Susan Wilburn (Argentina) Columbus Hall (A/B), Gold Level 〉〉 Impact of Population Differences in the Area of Preventable Hospitalizations, Jean Dowling Dols PhD, RN, NEA-BC, FACHE (USA) Moderator: Prof. Paul Dugdale, MD 〉〉 Public Hospital Transformation in a Resource Constrained Environment: A Case of Kenyatta National Hospital, Kenya, Lilly Koros Tare (Kenya) 〉〉 The World’s Best Stroke Service is in Helsinki, Maaret Castren (Finland) Learning Objectives: • Engage with healthcare leaders from around the world on a variety of healthcare challenges. • Learn from case studies about specific healthcare management and health services research initiatives. • Obtain perspectives about effective strategies and challenges that healthcare organizations face.

14 S

t D Tuesday Evening t W Wisconsin St r ed S als t N

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S LINCOLN e S W Willow St hor ha wk PARKEvening Reception 6:30 p.m.–7:30 p.m. e D N M o Steppenwolf N Sedgwick St W La Sa r W Eugenie St l Theatre le NORTH AVENUE D r BEACH The W North Ave Chicago History Second City Museum North/ClybourNorth/Clybourn n Sedgwick y Chicago w y t w

W Blackhawk St k n P k k S tor S t e P t la r rbo r C t a S N N N N A s

W Schiller St N C C lyb lyb N De a Cultural Center ourn A ourn A E Banks St t W Scott St S W Goethe St ve ve N Sedgwick St Clark/ E Scott St W Division St N We ll s Division 78 E. Washington St.

N Cr E Elm St N Kingsbury St Chicago, IL osb OAK STREET W Hill St E Cedar St BEACH y S t GOLD t E Bellevue Pl ed S COAST W Oak St E Oak St als t t S t E Walton St s

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northwestW corner of Michigan Avenue and S N Franklin S t N ush S W Ontario St lair S N t ichigan A g Ct t C

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F M M ells S Washington Street—a short walk from the N Kingsbury St lu r Guest Services

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W Grand Ave M Chiilldren’s Grand ee A Hyatt Regency Chicago. W Illinois St N Museum 5 v N O r MAGNIFICENT S e t D W Hubbard St t r Join us for a spectacular reception hosted at the Chicago Cultural Center. This venue, one of W Wisconsin St t W Kinzie St MILE E North Water St t Merchandise ed S lai nes S t

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L r N ak N De s N r Library. Construction on the Chicago Cultural Center was completed in 1897, and the center t W Wacker D E South Water St Hyatt Regency S LINCOLNW Lake St e S Du Sable W Willow St Clinton Chicago Harbor hor was designated 1a ChicagoHilton LandmarkChicago by the City Council on Nov. 15, 1976. The Beaux Arts ha wk PARK Clark/Clark/Lake State/Lake t

S W Randolph St Randolph e D Ogilvie Lake ed N M o Steppenwolf N Sedgwick St W L style was influenced by the buildings of the 1893 World’s Columbian Exposition. The build- a S W Eugenie St a r Transportation

Theatre l als t Palmer House Hilton le NORTHCe AVENUEnter Washington 2 D W Washington StBEACH Wton/ashing ton/ rN H ing’s interior features rooms modeled on the Doge’s Palace in Venice, the Palazzo Vecchio The Wells Chicago W North Ave Chicago History W Madison St Second City Museum Kennedy Expy Civic Cultural Center Renaissance Blackstone t THE in Florence and the3 Acropolis in Athens. Its lush ornamentation includes two stained-glass North/ClybourNorth/Clybourn n Sedgwick W Monroe St Opera S Monroe

y United Center ls Chicago Hotel w LOOP (Chicy ago Bulls H t w t domes, rare marbles inlaid with sparkling mosaics and intricate, coffered ceilings.

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S Michigan Ave Wednesday Morning

Continental Breakfast 7:30 a.m.–8:30 a.m. Exhibit Hall, Riverside Center, Purple Level Major Presentation 8:30 a.m.–9:30 a.m. Grand Ballroom (C–F), Gold Level Advances in technology and innovation are driving new possibilities in health and healthcare. Bernard J. Tyson, chairman and CEO of Kaiser Permanente, will discuss how an integrated, 21st century approach to health can make care more affordable and more accessible while delivering greater value to consumers, employers and governments. Bernard J. Tyson Chairman and CEO Kaiser Permanente Learning Objectives: • Discuss how a 21st century integrated approach to healthcare—and health—can deliver Delivering Health in the 21st Century greater value for individuals and populations. • Understand Kaiser Permanente’s integrated and technologically advanced healthcare model and Moderator : Tsuneo Sakai, MD how it can be applied more broadly. • Explore ways to drive transformational change that will support quality improvement, integrate care and improve outcomes.

Coffee Break 9:30 a.m.–10 a.m. Exhibit Hall, Riverside Center, Purple Level Concurrent Sessions 10 a.m.–11:30 a.m. Healthcare Leadership and Ray Racette, President and CEO, Canadian College of Health Leaders , Vice President, Learning and Development, HealthcareCAN Management Challenges: A Dale Schierbeck , President and CEO, HealthcareCAN Canadian Perspective Moderator: Bill Tholl Learning Objectives: HEALTHCARECAN AND • Identify key policy challenges that face Canadian healthcare executives. ONTARIO HOSPITAL ASSOCIATION • Describe the LEADS-based leadership capacity and management development program. Columbus Hall (K/L), Gold Level • Understand how the leadership capabilities framework is being implemented to confront challenges facing Canadian healthcare leaders and organizations.

French Hospitals: Strategies to Patrice Viens, General Manager, Paoli-Calmettes Cancer Institute Pascal Piedbois, General Manager, Paul Strauss Cancer Center Address Chronic Disease Vincent Meininger, Assistance Publique Hôpitaux de Paris FRENCH HOSPITAL FEDERATION & Dominique Somme, University Hospital Rennes UNICANCER Moderator: Gerard Vincent, CEO, French Hospital Federation Columbus Hall (C/D), Gold Level Learning Objectives: • Learn about effective hospital strategies that promote coordination of care for chronic disease. • Identify specific healthcare initiatives that target the frail, the elderly and patients with chronic disease.

Ensuring Hospitals Remain Dr. Felipe Cruz, Chief, Special Projects, Mexican Social Security Institute Eng. Tony Gibbs, Structural Engineer, Barbados Functional in Emergencies Dr. Luis Fernando Correa, Director, Emergencies and Disasters Ministry of Health, Colombia and Crisis Moderator: Dr. Ciro Ugarte, Director, Emergency Preparedness and Disaster Relief, Pan American Health PAN AMERICAN HEALTH ORGANIZATION Organization/World Health Organization (PAHO/WHO) Columbus Hall (E/F), Gold Level Learning Objectives: • Understand the importance of having an organizational plan during a crisis. • Gain proven strategies hospitals should undertake as a result of a natural disaster. • Learn four global initiatives that hospitals must be aware of during disaster recovery.

16 Concurrent Sessions 10 a.m.–11:30 a.m. (continued) Healthcare Leadership in Fernando Torelly, CEO, Hospital Moinhos de Vento (RS), Brazil Hildia Lima, Quality Manager, Rede D’Or São Luiz Brazilian Private Hospitals: Miguel Andoioglo, Albert Einstein Jewish Hospital How Are We Doing? Moderator: Carlos Figueiredo, CEO, National Association of Private Hospitals—ANAPH, Brazil BRAZILIAN NATIONAL ASSOCIATION OF Learning Objectives: PRIVATE HOSPITALS • Discuss similarities and differences of healthcare management practices in Brazil Columbus Hall (G/H), Gold Level compared with best practices worldwide. • Examine challenges that healthcare leaders face including cultural barriers and financial issues. • Obtain personal insight from three healthcare management leaders about opportunities and challenges that they face within their organizations.

Taking Better Care of Complex Ed Fink, Clinical Project Manager, UC Davis Medical Center Jennifer Houlihan, Director of Clinically Integrated Network Strategy, Integration and Population Health, Patients: Findings from UHC’s Wake Forest Baptist Health Frequently Admitted Patients Diane Nanno, Director of Nursing/Transition Services, Upstate University Hospital Improvement Collaborative Moderator: Danielle Carrier, Project Manager, Quality Operations, UHC UNIVERSITY HEALTHSYSTEM CONSORTIUM Learning Objectives: Columbus Hall (I/J), Gold Level • Discuss the UHC’s Frequently Admitted Patients Improvement Collaborative research project. Examine six specific strategies that have been implemented to improve patient interaction, and reduce hospitalizations and emergency department visits. • Learn from three organizations participating in the research about lessons learned, preliminary results and next steps.

Healthcare Management: 〉〉 Developing Strategic Initiatives to Advance Global Healthcare Management Education, Daniel J. West Jr., PhD, FACHE (USA) Performance and Training 〉〉 Improving Primary Care and Public Health Integration: Evaluation Using the Public Health FREE PAPER PRESENTATIONS Information Technology Maturity Index, P. Kenyon Crowley, MBA, MS, CPHIMS (USA) 〉〉 Lessons in Leadership: How Clinicians Can Build Their Skills for Leadership and Management, Columbus Hall (A/B), Gold Level Ken Hekman, MBA, FACMPE (USA) 〉〉 Values-Based Leadership in a Healthcare Organization: Its Impact on Decision Making and Organizational Outcomes, Premalatha Mony (USA) Moderator: Dr. CC Lau 〉〉 Patient Satisfaction Scores Improve With Nurse Leader Rounding, Alison S. Tothy, MD (USA) Learning Objectives: • Engage with healthcare leaders from around the world on a variety of healthcare challenges. • Learn from case studies about specific healthcare management and health services research initiatives. • Obtain perspectives about effective strategies and challenges that healthcare organizations face. Special Session 11:45 a.m.–12:15 p.m. Columbus Hall (A/B), Gold Level Lunch 11:30 a.m.–1 p.m. Exhibit Hall, Riverside Center, Purple Level Warning From a Mass Grave: Hospitals Under Attack

Emily Friedman, Independent writer, speaker and health policy and ethics analyst Armed attacks on hospitals are occurring more often around the world, resulting in death, injury and destroyed facilities. What can be done to stop this disturbing trend?

Up-to-date information is available on the 2015 IHF Chicago App. Access the app at ddut.ch/ihf. 17 Wednesday Afternoon

Major Presentation 1 p.m.–2 p.m. Grand Ballroom (C–F), Gold Level

Every stakeholder in the healthcare system has its role to play in transforming the healthcare system to become more “intelligent.” How are patients, health plans, employees, suppliers and technologies accelerating this transformation? Claudio Luiz Lottenberg, MD, PhD President Hospital Israelita Learning Objectives: Albert Einstein, Brazil • Determine the roles of various stakeholders in transforming healthcare. Models for Transforming Healthcare: • Review ways to reduce costs and create efficiencies in healthcare. • Investigate models to design high quality low cost healthcare systems. Ways to Involve Patients, Health Plans, Employees and Suppliers

Moderator: Erik Normann, MD

Concurrent Sessions 2:15 p.m.–3:45 p.m. Ethical Challenges Facing Prof. Guy Durant, Former General Manager, University Hospital Saint-Luc Prof. Marc Noppen, CEO, University Hospital Brussels Belgian Hospital Directors and Francis de Drée, General Manager, University Hospital Brugmann Approaches to Healthcare Reform Jan Deleu, General Manager, AZ Groeninge BELGIAN HOSPITAL ASSOCIATION Moderator: Jan Beeckmans, General Manager, University Hospital Brussels Columbus Hall (C/D), Gold Level Learning Objectives: • Describe three ethical issues and challenges that confront hospitals in Brussels. • Explain the theoretical and practical approaches that University Hospital Brussels devel- oped for end-of-life care. • Discuss the way public hospitals of Brussels (IRIS Group) partner with local social networks. • Explain the ethical challenges Belgian hospital directors are dealing with facing an important reform of the hospital financing system.

Norwegian Healthcare: Rolf Johannes Windspoll, Director, Department of Community Health Care Services, Norwegian Moving Toward a Bright and Directorate of Health Tone Marie Nyboe Solheim, Director, Department of Health and Welfare , The Norwegian Association Innovative Future of Local and Regional Authorities , Director of Innovation and the Clinic of Innovation , Oslo University NORWEGIAN HOSPITAL AND HEALTH Prof. Kari Kvaerner, PhD, MD Hospital SERVICE ASSOCIATION Columbus Hall (K/L), Gold Level Moderator: Dr. Erik Normann, CEO, Curato AS and IHF President Designate Learning Objectives: • Recognize the various challenges Norway faces in the management of new diseases and delivery of preventative healthcare services. • Describe strategies for the provision of coordinated and holistic medical care. • Identify ways to provide effective healthcare services locally and the key drivers to innovate in the healthcare system.

18 Concurrent Sessions 2:15 p.m.–3:45 p.m. (continued) Contemporary Leadership Issues Dr. Deborah Cole, Chief Executive, Dental Health Services, Victoria Bernie Harrison, Peloton: Heathcare Improvement Consulting for High-Performance, Universal- Sandy Thomson, GovernancePlus Coverage Health Systems Moderator: Prof. Paul Dugdale, MD, Chair of the Board, Australian Healthcare and Hospitals Association AUSTRALIAN HEALTHCARE AND Learning Objectives: HOSPITALS ASSOCIATION • Identify important leadership principles to successfully deliver universal, affordable, Columbus Hall (E/F), Gold Level accessible and equitable high-quality healthcare. • Explore ways to drive transformational change that will support quality improvement initiatives, integrate care and improve outcomes. • Learn about the role of the Australian accreditation program and the importance of including public dental health services under universal health coverage.

Globalization and Healthcare: Prof. Andrew N. Garman, PsyD, MS, Rush University , President, UPMC International Division, and President, UPMC Cancer Center Travel, Talent and Trends Charles E. Bogosta Moderator: Paula Wilson, President and CEO, Joint Commission International JOINT COMMISSION INTERNATIONAL Learning Objectives: Columbus Hall (G/H), Gold Level • Discuss current trends in the provision of medical care for travelers. • Examine the provider perspective of treating and caring for medical travelers. • Identify how technology and the market of medical travel influence global competition in healthcare.

Hospitals and Big Data: Playing Marcus Dawe, CEO, Health Horizon Dr. Shinya Matsuda, Professor, Department of Preventive Medicine and Community Health, University of Field, Initiator or Stakeholder? Occupational and Environmental Health (Japan) IHF SPECIAL SESSION Dr. Chakib Sari, Manager, Development/Promotion, Clinical Research Unit, Montpellier Regional Cancer Institute (France) Columbus Hall (I/J), Gold Level Dr. Raymond Gensinger Jr., MD, CPHIMSS, FHISS, Chief Information Officer, Hospital Sisters Health System (USA) Moderator: Patrice Viens, General Manager, Paoli-Calmettes Cancer Institute Learning Objectives: • Learn ways to incorporate technology solutions to improve patient care. • Assess methods to use technology to improve hospital performance. • Explore how healthcare organizations in Europe, the United States and Asia are using technology to advance healthcare research and outcomes.

Healthcare Delivery Challenges 〉〉 Advancing Health: A New Jersey Statewide Initiative Uses Gainsharing to Align Physicians and Hospitals to Lower Costs and Improve Quality, Anthony C. Stanowski, DHA, FACHE (USA) FREE PAPER PRESENTATIONS 〉〉 Care Delivery System: Population Health, Margaret J. Holm, RN, PhD, FACHE (USA) Columbus Hall (A/B), Gold Level 〉〉 How Antimicrobial Stewardship Programs are Changing the Game Against Resistant Hospital Flora, John Trowbridge (USA) 〉〉 Sustainability Roadmap and Its Implications for the World, Walt Vernon (USA) Moderator: Dr. Terence Carter 〉〉 The Future of Medical Tourism: Lessons Learned from Global Research— Linking Innovative Delivery to Best Practices in Meeting, Michael A. Petrochuk, MHA, DBA, FACHE (USA) Learning Objectives: • Engage with healthcare leaders from around the world on a variety of healthcare challenges. • Learn from case studies about specific healthcare management and health services research initiatives. • Obtain perspectives about effective strategies and challenges that healthcare organizations face. 19 Wednesday Afternoon

Coffee Break 3:45 p.m.–4:15 p.m. Exhibit Hall, Riverside Center, Purple Level General Assembly 4 p.m.–5:45 p.m. Plaza Ballroom, Green Level Concurrent Sessions 4:15 p.m.–5:45 p.m. Building a Solid Primary Care Bill Davidson, Executive Director Centre Langs Community, Health, Wellness; CACHC Heidi Park Emerson, Health Services Researcher, Public Policy Division, NACHC Continuum for the Health System Marc Bruijnzeels, Director Jan van Es Institute, Almere, The Netherlands, and member of the Alliance for INTERNATIONAL FEDERATION OF Community Oriented Primary Care Working Group of the European Forum for Primary Care COMMUNITY HEALTH CENTERS Moderator: Prof. Paul Dugdale, MD, Chair of the Board, Australian Healthcare and Hospitals Association Columbus Hall (C/D), Gold Level Learning Objectives: • Describe the structure of the Community Health Center and the International Federation for Community Health Centers. • Discuss strategies for collaboration and transmural care to improve patient care and develop a solid continuum of care. • Review an example that reduced emergency department visits using an effective con- tinuum of care model. • Focus on collaborative engagement with community partners to address social determi- nants of health.

Exploring the Value of Health Greg L. Wolverton, FHIMSS, Chief Information Officer, ARcare/KentuckyCare Dr. Ilan Fischler, Medical Director, Clinical Informatics, and Geriatric Psychiatrist Information Technology Thomas Martin, PhD, Director, Health Information Systems, HIMSS HIMSS Moderator: Rod Piechowski, Senior Director, HIMSS Columbus Hall (I/J), Gold Level Learning Objectives: • Discuss the strategic role of how health information technology can be used to measure and improve hospital operational expenses, patient outcomes and physician performance. • Identify ways that healthcare leaders can assess the overall value of information technol- ogy, including the implementation of an electronic medical record system and mobile technologies.

Using Global Standards to Feargal McGroarty, National Haemophilia System Project Manager, St. James Hospital, Ireland Sandra Michel, Director of Systems and Quality, MMIS, Implementations and Audits, Franciscan Missionaries Improve Patient Safety of Our Lady Health System GS1 Dr. Jean-Michel Descoutures, Pharmacist, Hospital Drugs Technical Coordinator, GIP Resah-IdF, France Columbus Hall (E/F), Gold Level Moderator: Siobhan O’Bara, Senior Vice President, Industry Engagement, GS1 US Learning Objectives: • Learn from healthcare practitioners that have implemented global standards (GS1 System Standards) to enhance patient safety. • Understand how to leverage GS1 Standard barcodes to reduce medication errors, increase workflow efficiency and decrease the cost of care delivery. • Describe ways that GS1 communication standards play an important role in data collection and reporting to ensure patient safety.

20 Concurrent Sessions 4:15 p.m.–5:45 p.m. (continued) How Cooperation in Public Gabriela Prada, Director, Health Innovation, Policy and Evaluation, the Conference Board of Canada Jake Groenewold, Senior Vice President, Supply Chain and Business Development, Novation Procurement can Improve Ulrike Kreysa, Vice President, Healthcare, GS1 Global Office Healthcare Efficiency: Mauricio Di Barbosa, CEO, Bionexo The Challenge of GPOs Moderator: Charles-Edouard Escurat, Deputy Director, RESAH IHF GROUP PURCHASING OFFICERS SPECIAL Learning Objectives: INTEREST GROUP • Discuss key trends for GPOs regarding cooperation in public procurement. Columbus Hall (K/L), Gold Level • Debate a series of themes for GPOs, including international standarization and the identification of health products, structures of successful partnerships between GPOs and the industry, and the role of GPOs in detection, evaluation and spread of innovative solutions proposed by subject matter experts.

Healthcare Delivery Innovations 〉〉 Development of Casemix Based Evaluation System in Japan, Shinya Matsuda (Japan) 〉〉 Job Stress and Burnout in Relation to Physical and Mental Health of Nurses in Southern Taiwan, FREE PAPER PRESENTATIONS Yueh Li Yu (Taiwan) Columbus Hall (A/B), Gold Level 〉〉 mHealth: Disrupting the Status Quo, Leveraging Lessons Learned, David A. Collins, MHA, CPHQ, CPHIMS, FHIMSS (USA) 〉〉 Indigenous Health Outpatient Department of University of Brasilia Hospital: Construction of Intercultural Moderator: Thomas Vogel Health Practices in the Context of Brazil, Maria Da Graça Hoefel (Brazil) Learning Objectives: • Engage with healthcare leaders from around the world on a variety of healthcare challenges. • Learn from case studies about specific healthcare management and health services research initiatives. • Obtain perspectives about effective strategies and challenges that healthcare organizations face.

Reception and Gala Dinner 7 p.m.–9 p.m. Grand Ballroom (D–F), Gold Level Gala Dinner

Attend the Gala Dinner in the ballroom at the Hyatt Regency Chicago for live entertainment, local culinary delights and fantastic networking opportunities. One ticket to the Gala is included with each paid registration. Additional tickets may be purchased in the Congress registration area. Business attire or your nation’s national dress is recommended.

21 Thursday Morning

Continental Breakfast 8 a.m.–9 a.m. Columbus Ballroom Foyer, Gold Level Major Presentation 9 a.m.–10 a.m. Grand Ballroom (C–F), Gold Level

Availability of adequate, up-to-date and reliable healthcare data is crucial to healthcare service delivery. Interoperable electronic health records, e-prescriptions and mobile health apps offer vast opportunities to enhance the safety and efficiency of care delivery. Providing people Liisa-Maria Voipio-Pulkki, MD, PhD with the ability to view and add to their healthcare data empowers them to better manage Director, Health Care Group their health and wellbeing. In this context, building and maintaining public trust in the safe Ministry of Social Affairs and Health and appropriate use of healthcare data has become critically important. During this session, participants will learn how to develop open and transparent policies around healthcare data An Ethical Approach to Healthcare privacy and management as well as a legal and ethical framework that support safe and secure Data Privacy and Management transmission of healthcare data.

Moderator: Francisco Balestrin, MD Learning Objectives: • Review ethical principles, legal frameworks and practical solutions to ensure safe electronic health management data. • Understand ways to incorporate qualitative and quantitative data into clinical databases. • Explore strategies for including patients, physicians and other healthcare professionals in the development and use of Internet-based and mobile healthcare database solutions. Coffee Break 10 a.m.–10:30 a.m. Columbus Ballroom Foyer, Gold Level Concurrent Sessions 10:30 a.m.–12 p.m. Promoting Innovation in Lluís Blanch, Director, Research and Innovation, Corporació Sanitària Parc Taulí, Sabadell Laura Sampietro, Deputy Director, Innovation, Head Health Technology Assessment Unit, Hospital Clínic Hospitals in a Public Healthcare Barcelona System to Improve Healthcare Rosa Asbert, Medical Manager, Mutua Terrassa, Terrassa Delivery, Quality and Efficiency Jorge Juan Fernandez, Director, E-Health & Health 2.0, Hospital Sant Joan de Déu, Barcelona Moderator: Anna Riera, Healthcare Social & Membership Management Executive Officer, Unió Catalana UNIÓ CATALANA D’HOSPITALS d’Hospitals (Hospital association), Barcelona Columbus Hall (C/D), Gold Level Learning Objectives: • Gain an overview of the Catalonia’s healthcare system and how economic challenges, changes in patient demographics and the approach to patient centered healthcare has led to innovative change. • Discover tools and steps that this public healthcare system uses to improve quality and ef- ficiency. In this results-oriented, autonomous environment, healthcare providers have space to innovate in search of better solutions to meet healthcare outcome goals. • Examine four examples and strategies that promote change and improved the access and quality of care.

Using Innovative Technology to Dr. Ming Chia Hsieh, Vice Superintendent of Diabetes e-Hospital, Changhua Christian Hospital Dr. Hsiu Chin Chen, Director of Nursing, Chi Mei Medical Center Provide Holistic, Patient-Centered Chaney Ho, President, Advantech Co. Ltd Smart Solutions Moderator: Dr. Shou Jen Kuo, Vice President, Taiwan Hospital Association TAIWAN HOSPITAL ASSOCIATION Learning Objectives: Columbus Hall (E/F), Gold Level • Understand how innovative technology has brought revolutionary changes to the provision of traditional medical services. • Learn how the application of using a creative delivery system to provide holistic diabetes care, a workflow-driven instant messaging system to support TRM, and smart solutions experiences have led to care innovation in Taiwan. 22 Concurrent Sessions 10:30 a.m.–12 p.m. (continued) Healthcare Leadership Lucy Nugent, COO, Tallaght Hospital and Vice President, Health Management Institute of Ireland Dr. Reynaldo Holder, Regional Advisor, Hospital and Integrated Health Care Delivery, Pan American Competencies: A Global Health Organization/World Health Organization (PAHO/WHO) Perspective Ray Racette, MHA, CHE, President and CEO, Canadian College of Health Leaders IHF HEALTHCARE EXECUTIVES SPECIAL Moderator: Deborah J. Bowen, FACHE, CAE, President and CEO, American College of Healthcare INTEREST GROUP Executives Columbus Hall (I/J), Gold Level Learning Objectives: • Understand how to use the global healthcare leadership competency directory to assess one’s strengths and weaknesses. • Develop a healthcare leadership professional development plan to improve patient delivery and care. • Present a “call to action” that healthcare leaders and the profession can embrace.

Health Innovation: Future Dra. Ana LÍvio Santos, Postgraduate Course Hospital Manager, National School of Public Health, New University of Lisbon Challenges of Oncology João Martins, Director of Medicines Evaluation Department, Acting Director of Economic Evaluation, Prices Therapies and Reimbursement Department INFARMED—Autoridade Nacional do Medicamento e Produtos de Saúde, I.P. Jorge Félix, Director, Exigo, Portugal PORTUGUESE ASSOCIATION FOR HOSPITAL DEVELOPMENT Moderator: Carlos Pereira Alves, MD, PhD, Vice-Chair, Portuguese Association for Hospital Development Columbus Hall (K/L), Gold Level Learning Objectives: • Learn about new and innovative therapies in oncology and cancer treatment and up-to date instruments used to assess their value. • Learn the different models of funding for cancer treatment and the impact on access and direct costs to patients. • Learn about the citizen’s access to therapeutic innovation. • Discuss the mechanisms countries use to counterbalance barriers with the approval process and rising costs of new cancer treatments.

Quality and Safety Advancement 〉〉 Building a Culture of Quality in Hospitals and Health Systems, Muhanad Hirzallah, PhD (USA) 〉〉 Dubai Healthcare City: A Quality Success Story, Dr. Ramadan Al Blooshi (United Arab Emirates) FREE PAPER PRESENTATIONS 〉〉 Maintenance of Medical Devices and Hospital’s Quality Procedures in Developing Countries, Dr. Columbus Hall (A/B), Gold Level Mamadou SOW (Senegal) 〉〉 Pioneering Implementation of Simulation-Based Crew Resource Management Training in Hong Kong Public Hospitals, Dr. Kam Shing TANG (Hong Kong) 〉〉 Reduction of Blood Transfusions and Hospital Expenses through a Lean Six Sigma-Based Process Moderator: Dr. Juan Pablo Uribe Improvement, Dr. Charles Callahan (USA) Learning Objectives: • Engage with healthcare leaders from around the world on a variety of healthcare challenges. • Learn from case studies about specific healthcare management and health services research initiatives. • Obtain perspectives about effective strategies and challenges that healthcare organizations face.

Up-to-date information is available on the 2015 IHF Chicago App. Access the app at ddut.ch/ihf. 23 Thursday Morning

Concurrent Sessions 10:30 a.m.–12 p.m. (continued) Improving Access and 〉〉 Community-Based Plan of Care: A Healthcare System’s Strategy to Decrease Acute Care Readmissions and Overall Cost of Care, Paula J. Thompson, RN, MS (USA) Effectiveness of Care 〉〉 Expansion of Health Insurance Coverage in Korea and Issues to be Resolved, Sang-keun Park FREE PAPER PRESENTATIONS (Republic of Korea) 〉〉 Ghana: An Innovative Network Model, Dr. Charles O’Brian (USA) Columbus Hall (G), Gold Level 〉〉 Tons of Hope: The Philippines, a Case Study, Walt Vernon (USA) Learning Objectives: Moderator: Cedric Lussiez • Engage with healthcare leaders from around the world on a variety of healthcare challenges. • Learn from case studies about specific healthcare management and health services research initiatives. • Obtain perspectives about effective strategies and challenges that healthcare organiza- tions face.

Closing Ceremony 12:15 p.m.–1:15 p.m. Grand Ballroom (C–F), Gold Level Remarks Eric de Roodenbeke, PhD, CEO, International Hospital Federation Poster Awards Protecting Patients and Bruce Eshaya-Chauvin, MD, Medical Adviser/Health Care in Danger Project, International Committee of the Red Cross (ICRC) Healthcare Providers in Conflict and Other Emergencies: The Specific Situation of Healthcare Infrastructures

South African Presentation 2016 World Hospital Congress

IHF Governing Council Meeting Hospital Visits 2 p.m.–5 p.m. Health Venture Fair Plaza Ballroom, 1:30 p.m.–4 p.m. see page 29 for details 2 p.m.–8 p.m. Green Level see page 30 for details

24 Poster Schedule

Tuesday, Round 1 Poster Display 8 a.m.–3:30 p.m. Exhibit Hall, Riverside Center, Purple Level (authors present 12:15 p.m.–1:15 p.m.)

Chiung-wen Chang The Clinical Practice Ethic About Withdrawal of Life-Sustaining Treatments Taiwan

Raoudha Ladjimi Activity-Based Costing: An Opportunity for the Medicalization of the Information System Tunisia

Thomas Martin Evaluation Methods: Exploring Approaches to Cost Benefit Analysis USA

Evaluation of the Correlations Among Emotional Labor, Emotion Management and Su-chiu Hsiao Customer-Oriented Behaviour for Emergency Medical Team Members Taiwan

From Corporate Social Responsibility to Hospital Social Responsibility: Chia-Ying Tsai The Perceptions and Expectations of Internal Stakeholders Taiwan

Influence of the Revision of Medical Payment System in National Hospital Yoshiaki Nakagawa Organization (NHO) From 2004 to 2013 in Japan Japan

Leadership and Management: Implications for Faith-Based Medical Institutions in Danjuma Daniel a Global Setting USA

Valerie Shoup One Hospital’s Patient Satisfaction Plans in Response to a Changing Healthcare Environment USA

Integration of Lean and Six Sigma Methodologies Into Hospital Operational Management Sapan Desai Improvement Program: Implications for Strategic Management USA

Lean Indicator Manage—To Construct the “Time-Saving, Immediately and Real” Su-chiu Hsiao Quality Indicator Action Management System Taiwan

Wei-chou Chang The Healthcare Utilization of the Elderly: An Empirical Study Taiwan

Multihospital Thoracic Surgery Project: How to Approach High Specialization Rosa Asbert to the Community Spain

Alison Tothy Patient Satisfaction Scores Improve with Nurse Leader Rounding USA

Up-to-date information is available on the 2015 IHF Chicago App. Access the app at ddut.ch/ihf. 25 Poster Schedule

Tuesday, Round 1 Poster Display 8 a.m.–3:30 p.m. (continued) Exhibit Hall, Riverside Center, Purple Level (authors present 12:15 p.m.–1:15 p.m.)

Bubbles Soap: Distraction Techniques to Remove Intravenous Cather Carmen Jerez Molina Spain

An Assessment of the Motivation, Indulgence and Satisfaction for Hospital Yu Hua Yan Volunteers in Volunteer Work Taiwan

Health on the Street: Our Commitment to the Community Anna Jover Moreno Spain

Creation and Implementation of Perioperative Anaesthesia Audit Tool (PAAT) and Perioperative Mansour Nadhari Anaesthesia Checklist (PACL) Towards Objectively Safe Anaesthesia Patient Care United Arab Emirates

Development of a Patient-Centered and Workflow-Driven Instant Messaging Hsiu-chin Chen System to Support Team Resource Management: A Case Study in Taiwan Taiwan

Enhance the Pulmonary Rehabilitation Implementation Rate of the Patient Tsai Pei Hui Following Thoracic and Upper Abdominal Surgery in the SICU Taiwan

Preliminary Study of Elderly Patients’ Satisfaction Toward Hospital Brands and Yu Hua Yan Age-Friendly Policies Taiwan

Promotion of a Regional Hospital in Southern New Nursing Retention Rates Lai Mei-ling Taiwan

The Effectiveness of Surgical Units on Improving the Prevention of Falling Down in 2014 Chen Su-Mei Taiwan

Using a Mobile-Based App to Improve Quality Improvement Project Outcomes Victor Pawelzik USA

Decreasing of Interferences and Time Spent on the Transference of Information in Elisenda Sans Changing Nursing Shifts Spain

Innovation in Healthier Delivery: A Sustainable Model in Dermatology Within a Health Yolima Cossio Gil Region in Catalonia (Spain) Spain

26 Wednesday, Round 2 Poster Display 7:30 a.m.–4:15 p.m. Exhibit Hall, Riverside Center, Purple Level (authors present 11:45 a.m.–12:45 p.m.)

Phenomenological Study to Explore the Experience of Frequent Hospitalization in Encarna Gómez Gamboa Chronic Diseases Child and Youth Spain

Cluster Analysis of Medical Fees Applied to Taiwan National Insurance Tsair-wei Chien Administration for Reimbursement and Classification Taiwan

Perspective on Dental Workflow Structure at DHA Shamma Al-ali United Arab Emirates

Strategies to Increase Hospital Bed Turnover—An Example of Improvement of Su-chiu Hsiao Inpatient Bed Transfer Taiwan

Study of Leadership Styles Among Department Heads of Nursing and Other Allied Rama Mohan Desu Hospital Supportive Services India

The Efficacy of Determining Abnormal Financial Indicators by Using Control Charts Mei-Yuan Lin in a Hospital Taiwan

The Impact of Three Nursing Staffing Models on Nursing Outcomes Pei-hsuan Yang Taiwan

Using Online Smart Phones for Getting Feedback From Patients About Their Chi-Sheng Chang Hospitalized Experience Perception Taiwan

Managing Change: Social Responsibility and Communication Marta Barahona Orpinell Spain

Value Creating in Medical Institutions Under Public-Private Partnership: Yu Hua Yan A Perspective on Inter-Organizational Governance Taiwan

Improving the Success of Strategic Management Using Big Data: Sapan Desai Case Studies in Excellence USA

Telecare Service Applied to Health Promotion in Workplace Chien-min Huang Taiwan

Right Sizing Operating Room Block Utilization Lisa Mathews USA

Up-to-date information is available on the 2015 IHF Chicago App. Access the app at ddut.ch/ihf. 27 Poster Schedule

Wednesday, Round 2 Poster Display 7:30 a.m.–4:15 p.m. (continued) Exhibit Hall, Riverside Center, Purple Level (authors present 11:45 a.m.–12:45 p.m.)

To Screen out the Aberrant Inpatient DRGs Associated With Medical Fee Structure Cheau-Jane Peng Taiwan

Impact of Child-Friendly Environment on Reducing the Need for Sedation in Imaging Amjad Rashid Pakistan

The Future of Open Platforms in Health: Making Big Data Useful for the Health Innovation Sector Marcus Dawe Australia

A Study of the Relationships Among Social Capital, Knowledge Sharing and Patient Szu-yu Chen Safety Culture Taiwan

Improving Hospitals’ Patient Experience, Revenue Cycle Management, and Financial Lihua Dishman Performance by Utilizing an Expanded Donabedian’s Structure Process Outcome USA

A Compliance Audit on Bedside Procedure Safety Kin Lam Tsui Hong Kong

A Compliance Audit on Using Modified Early Warning Score for Patient Monitoring Kai Yuen PANG, and Clinical Handover Hong Kong

Improvement Initiatives of Resuscitation Service in a Regional Rehabilitation Hospital in Hong Kong Pik Lai Erica Ho Hong Kong

Lean Management and Failure Modes Analysis: New Tools to Improve Quality in Acute Rosa Asbert Ischemic Stroke Spain

Patient Identification Security With Two Facets for Patient and Hospital: Tunisian Experience Raoudha Ladjimi Tunisia

Quality Improvement in Diabetes Services Through a Proactive Approach Wing Sun Chow Hong Kong

Reducing the Incidence Rate of Pressure Sore in Internal Medical Ward of a Teaching Hospital Lee Ching-er Taiwan

Impact of a Multi-Institutional Comprehensive Hospital Pressure Ulcer Prevention Program Sapan Desai USA

Environmental Noise Levels in Tertiary Neonatal Intensive Care Unit Blanca Munoz-Mahamud Spain

28 Hospital Visits On Thursday from 2 p.m.–5 p.m., participate in one of four visits to Chicago’s premier hospitals. Tours cost $25 and funds will be donated to the International Committee of the Red Cross for the Health Care in Danger Project. Bus transportation will be provided. Please meet in the main lobby of the Hyatt Regency Chicago (Green Level, East Tower) at 1:45 p.m. Buses will depart promptly at 2 p.m. Registration is required.

Advocate Illinois Masonic Medical Center Ann & Robert H. Lurie Children’s Advocate Illinois Masonic Medical Center, located on Chicago’s North Hospital of Chicago Side, is one of the state’s largest, most comprehensive, nonprofit, community medical centers. Illinois Masonic Medical Center offers Ann & Robert H. Lurie Children’s Hospital of Chicago, formerly a wide range of medical specialties and is nationally recognized for Children’s Memorial Hospital, provides superior pediatric care in a its medical expertise, use of the most innovative technologies and setting that offers the latest benefits and innovations in medical tech- dedication to patient safety, quality and service. nology, research and family-friendly design. As the largest pediatric provider in the region with a 130-year legacy of excellence, kids and their families are at the center of all the hospital does.

John H. Stroger, Jr. Hospital of Cook County Rush University Medical Center John H. Stroger, Jr. Hospital of Cook County is a teaching hospital Rush University Medical Center is a not-for-profit, academic medical that provides primary, specialty and tertiary healthcare services. The center in Chicago. It is nationally and internationally known for many hospital continues to maintain the strong commitment of the Cook specialties of care, areas of research and its new medical hospital County Health & Hospitals System to the healthcare needs of Cook building, the Tower. Rush University, with an exclusive focus on the County’s underserved population, while also offering a full-range of health sciences, shares the campus with Rush University Medical specialized medical services for all segments of the community. Center, allowing for unique integration of patient care, research and education.

Up-to-date information is available on the 2015 IHF Chicago App. Access the app at ddut.ch/ihf. 29 Additional Information

Continuing Education Credit: Evaluations ACHE—This program has been developed by the International An evaluation about your overall IHF Congress experience will be sent Hospital Federation in conjunction with the American College of after the event to the email address you used to register. Healthcare Executives and the American Hospital Association. The American College of Healthcare Executives has awarded 14 ACHE Electronic Recording and Photography Policy Face-to-Face Education credit hours to this program. Portions of the 2015 IHF Chicago World Hospital Congress may be ACCME Accreditation—This activity has been planned and imple- electronically recorded by IHF. By registering, you agree to permit mented in accordance with the Essential Areas and Policies of the audio, video and photographic recording of your participation in Accreditation Council for Continuing Medical Education through the Congress sessions, and you authorize IHF to use any audio, video joint sponsorship with the American College of Healthcare Executives and photographic recordings of you at the Congress sessions in any and the International Hospital Federation. The American College of format and for any lawful purpose, including such purposes as edito- Healthcare Executives is accredited by the ACCME to provide continu- rial, publicity, illustration, advertising and Web content. You hereby ing education to physicians. The American College of Healthcare waive your right to inspect and/or approve any finished product. Executives designates this live activity for a maximum of 14 AMA PRA No individual or entity may electronically record any portion of the Category 1 Credit(s)™. Physicians should claim only the credit com- 2015 IHF Chicago World Hospital Congress without the prior written consent of IHF. The comments and opinions of presenters made dur- mensurate with the extent of their participation in the activity. ing this conference are their own. Such comments are meant to be informative, illustrative or educational in nature and are not endorsed by IHF nor are they official IHF policy.

Post-Congress Event Health Venture Fair Bridging the Gap Between Innovation and Financing Thursday, Oct. 8, 2 p.m.–8 p.m. The Health Investment & Financing Corporation and healthcare decision makers, leading healthcare providers, investment MoneyPhysicians Inc. are pleased to invite you to the Chicago 2015 bankers, fund managers, broker dealers, high net-worth individuals Health Venture Fair hosted by IHF, following the 39th World Hospital and angle investors. The Fair will showcase new technologies that will Congress. The Health Venture Fair will provide an opportunity for transform the way hospital care is delivered in the 21st century. technology companies and service providers that have new and Separate registration is required to attend the Health Venture Fair. innovative approaches in the hospital sector to meet with key

For more information and to register, visit Chicago2015.HealthVentureFair.com

30 Sponsors & Exhibitors

Sponsors

We would like to thank the following sponsors:

Exhibit Hall Theater Sponsor Awards Sponsors HKS Kwang Tae Kim, MD, PhD hksinc.com HKS delivers impactful solutions for the world’s most Bionexo esteemed healthcare institutions. Our work maximizes bionexo.com.br the value of our clients’ facility assets by integrating guest- Bionexo integrates hospitals throughout the supply chain focused care strategies with operations, finance and research. sector through a web platform, focusing on business development and relationship. Bionexo contributes to the success of hospitals in Brazil as well as throughout Latin America and in Europe.

Exhibitors List accurate as of September 14, 2015.

99 Technologies Health Horizon 99technologies.ch healthhorizon.link 99 Technologies manufactures a new generation of high-level, no-touch sys- What’s next on the horizon? Search, follow and engage with all the world’s tems that effectively disinfect inanimate surfaces and noninvasive medical health innovations. We are the marketplace and professional networking devices. 99 Technologies systems distinguish themselves for high efficacy at platform for innovation in health. low dosages, faster disinfection cycles and elevated cost effectiveness. HKS American College of Healthcare Executives hksinc.com ache.org HKS delivers impactful solutions for the world’s most esteemed healthcare American Hospital Association institutions. Our work maximizes the value of our clients’ facility assets by integrating guest-focused care strategies with operations, finance and aha.org research American International Health Alliance Icahn School of Medicine at Mount Sinai aiha.com AIHA provides technical assistance through comprehensive, integrated and icahn.mssm.edu volunteer-driven partnerships and initiatives that help low- and middle- INDEX Holding FZ LLC income countries build institutional and human resource capacity to create a indexholding.ae strong foundation for delivering high-quality, inclusive health services. INDEX Holding is a global conglomerate located in Dubai Healthcare City, CPI (Crisis Prevention Institute) Dubai - United Arab Emirates. It operates through its subsidiaries which special- ize in events, healthcare management, general trading, tailoring and textiles. crisisprevention.com CPI trains health care professionals to safely manage disruptive and assaul- International Hospital Federation tive behavior. Our Nonviolent Crisis Intervention® training program helps ihf-fih.org thousands of hospitals manage their workplace violence prevention initia- tives while maximizing person-centered care.

Up-to-date information is available on the 2015 IHF Chicago App. Access the app at ddut.ch/ihf. 31 Joint Commission International South Africa—National Department of Health jointcommissioninternational.org 2016 World Hospital Congress JCI works to continuously improve the safety and quality of patient care SUBWAY by providing accreditation and certification, consultation, education and publications. JCI has worked with health care organizations and local subway.com SUBWAY® Restaurants has a successful presence in more than 300 hospitals, governments in more than 100 countries. serving fast and nutritious food. We offer flexible food options for multiple Mayo Medical Laboratories day-parts, portable menu items, minimal space and flexible floor plans with MayoMedicalLaboratories.com headquarters support. Mayo Medical Laboratories is a global reference laboratory bringing Mayo SwervePay Health Clinic diagnostic excellence to physicians and patients around the world. Our personal approach to patient care extends into every aspect of our business. swervepayhealth.com SwervePay is a cloud-based system providing practitioners with patient payment Mazor Robotics technology tools that save time, improve efficiency and increase revenue. We theresanewway.com improve office workflows so you can focus on what matters most—patient care. Mazor Robotics is a leading innovator in spine and neurosurgery. We believe Telelanguage Inc. in healing through innovation by developing revolutionary robotic-based technology and products that redefine the gold standard of quality of care. telelanguage.com Telelanguage has more than 20 years of experience in the health care indus- MCN Healthcare try, providing interpretation in more than 200 languages. We have superior mcnhealthcare.com trained and certified interpreters who specialize in medical terminology and MCN Healthcare is a leading provider of healthcare regulatory compliance health-related knowledge. solutions including Policy Manager, Policy Library, and StayAlert! Visit us at TowerHunter Executive Search www.mcnhealthcare.com. towerhunter.com MedeAnalytics TowerHunter specializes in finding healthcare leaders. Our clients include medeanalytics.com integrated delivery systems, physician-led organizations, academic medical MedeAnalytics’ cloud-based platform empowers providers and health plans centers, community hospitals, health plansand ACOs. Search assignments with evidence-based insights to collaborate, strengthen operations and improve include senior level leadership positions ranging from C-Level to vice president. care. MedeAnalytics’ solutions uncover business insights for nearly 1,000 Transcart Inc healthcare organizations across the U.S. and U.K. Visit www.medeanalytics. com. transcart.com The future of patient transport is here today. Save time and money and move Mevion Medical Systems your patients in style with the Transcart. mevion.com The University of Chicago Medicine Mevion Medical Systems is a leading provider of proton therapy systems for use in radiation treatment for cancer. The MEVION S250 provides proton uchospitals.edu The University of Chicago Medicine is one of America’s leading academic therapy single at a fraction of the cost of conventional systems. medical institutions, comprising the Medical Center; the Biological Milliman, Inc. Sciences Division; and the Pritzker School of Medicine, a top 10 medical milliman.com school in the nation. Milliman is one of the largest independent consulting and actuarial firms. University of Illinois at Chicago College of Services we offer our healthcare clients include reserve analysis, product de- sign, risk retention alternatives, pricing and funding and financial modeling. Medicine Department of Medical Education go.uic.edu/ihf Multi-Health Systems (MHS) The University of Illinois at Chicago’s Department of Medical Education offers mhs.com/tap an online master’s degree and graduate certificate in patient safety. These A leading publisher of scientifically validated assessments for more than 30 years, programs develop leaders in quality patient care practices who measurably MHS was the first to publish a commercial assessment for Emotional Intelligence. improve healthcare outcomes. MHS serves clients in educational, clinical, talent management and public safety settings. Pavisse Incident Management Solution pavisse.com Pavisse™, an integrated enterprise incident management system, supports incidents, CAPs, peer review, claims, audits and reporting. Scalable and sustainable, it dynamically manages incidents, supports any taxonomy, facilitates compliant PSO reporting, and interfaces with external systems.

32 Notes

Speaker Disclosures List accurate as of September 9, 2015. It is the policy of the International Hospital Federation/American Hospital Associa- Andrew Garman tion/American College of Healthcare Executives to ensure balance, independence, Health Administration Press, Author, Royalty—not relevant to presentation content; objectivity and scientific rigor in all of its sponsored or jointly sponsored continuing University of Colorado, Instructor, Honorarium—not relevant to presentation content; medical education (CME) activities. To this end, all speakers participating in the 39th NCHL/USCIPP, Staff, Salary—yes, relevant to presentation content IHF World Hospital Congress must disclose any real or apparent conflict(s) of interest Fletcher Allen that may have a bearing on the activity. A conflict of interest may exist when individu- Instructor, Honorarium—not relevant to presentation content als have both a financial relationship with a commercial interest and the opportunity to affect the content and delivery of the activity. This pertains to pharmaceutical com- Sandy Thompson panies, medical device manufacturers and any other organization whose products or Governance Plus, Partner, Consultation—yes, relevant to presentation content services relate to the presentation. Lluis Blanch Torra The intention of this policy is to identify potential conflicts of interest, facilitate Better Care, Stocks—not relevant to presentation content resolution according to protocols and ensure that disclosure is provided to partici- Anthony Stanowski pants prior to the beginning of the activity so that learners may formulate their own Applied Medical Software, Vice President, Salary—yes, relevant to presentation content judgments as to the objectivity of the activity. A comprehensive conflict of interest disclosure form for all speakers is available on-site at Congress registration. Muhanad Hirzallah, PhD Healthcare Operations and Performance Excellence (HOPE), Owner/ The following speakers have disclosed that they or an immediate family member President—yes, relevant to presentation content have a financial interest with a commercial organization. Where applicable, their names, the commercial entity and the nature of that relationship are indicated. Ilan Fisher Ontario Shores, Employee, Salary–yes, relevant to presentation content HealthTech, Independent Contractor, Contracts Payment—not relevant to presentation content 33 Notes

34 Up-to-date information is available on the 2015 IHF Chicago App. Access the app at ddut.ch/ihf. 35 Notes

36 Discover Chicago Chicago is home to a vibrant healthcare market, with 116 hospitals in the greater metropolitan area, including 15 teaching hospitals. It is also the home of numerous healthcare associations such as the American College of

Healthcare Executives, American Hospital Association, © Choose Chicago American Organization of Nurse Executives, Healthcare Financial Management Association and HIMSS.

While you’re here, enjoy all that Chicago has to offer with your colleagues, friends and family. Chicago boasts a rich and dynamic arts community, world-renowned museums, sports teams that are known for their passionate fans, and an array of mouthwatering dining options that draw from the city’s rich, multicultural history, sure to tempt any palate. © Choose Chicago The city of Chicago is bordered on the north by the southwestern shore of Lake Michigan, the fifth-largest body of fresh water in the world. The city features 77 neighborhoods and an extensive park system that attracts 86 million visitors each year.

For more information, visit ChooseChicago.com. © Choose Chicago © Choose Chicago 2015 IHF Chicago World Congress App

Available for iPhones, iPads and Android devices. A mobile website version also is available. To log in, use the email address you used to register for the Congress. Username: your email address Password: ihf2015 Access the app and mobile website version at ddut.ch/ihf.

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