Letter to shareholders

APRIL 2015

2014 KEY Dear shareholders, FIGURES We are very happy to highlight our 2014 results for several reasons. First, your Group had another record year in 2014, outperfor- REVENUE ming the market with like-for-like * revenue growth of nearly 10%. + 9.9 % This performance reflects good overall market conditions, the continued sound management of the business, and seamlessness in our executive transition plan €2,758 M and, more generally, in the overall transition to our new generation of leaders. * like-for-like The acquisition of Aegis USA Inc., in August 2014, firmly entrenches us as a top-tier US market player and gives us additional capabilities in several key vertical segments for future growth. This move adds US$400 million in revenue and more than 20,000 people. RECURRING EBITA MARGIN (% OF REVENUE) A dividend payment of €0.92 per share, up 15% compared to last year, will be submitted to you for approval at the next Annual General Meeting to be held 9.7% on May 7, 2015 in . We are a team. Together, our remarkable journey continues in an increasingly €267 M digital world shaped by omnichannel interactions around the clock. We thank each of you for your support and your ongoing trust in Teleperfor- mance. We are counting on your active participation at the Annual General Meeting. Your vote is vital for the governance of your Group. DIVIDEND PER SHARE submitted at the Annual General Meeting on May 7, 2015 Daniel Julien and Paulo César Salles Vasques + 15% €0.92

2014 ANNUAL RESULTS STRATEGY SHAREHOLDER & 2015 OUTLOOK. page 2 & NEWS. page 3 INFORMATION. page 4 The worldwide leader in outsourced Fonded in multichannel customer experience 1978 management 182,000 employees

Operations in 62 countries

2014 revenue €2.8 billion 135,000 workstations

Teleperformance, the worldwide leader in outsourced multichannel customer “The five Teleperformance values are the pillars of our corporate culture, and experience management, serves companies around the guarantee the excellence of our services and solutions.” world by managing with the highest efficiency their customer care, technical support, customer acquisition, debt collection, social media, analytics and BPO non-interaction solutions.

2014 Annual Results Dividend per share (€) Revenue (€M) Recuring EBITA (€M) Pay-out (%)

Ifl growth 267 2,758 Margin Pay-out ratio 9.7% + 9.9% (% of revenue) €0.92* 226 214 9.3% €0.80 2,433 9.1% 2,347 + 7.9% €0.68 + 6.9% 35% 35% 30%

2012 2013 2014 2012 2013 2014 2012 2013 2014 * Submitted to shareholders for approval at the Annual General Meeting on May 7, 2015 Revenue mix in 2014 Perspectives 2015 Led by its recent strategic investments, in particular in North America and the Philippines, 44% the initiatives deployed to strengthen its presence in new industries, and the still buoyant 28% demand in its markets, Teleperformance expects to deliver another year of growth in 2015, CEMEA* English- speaking with the following full-year targets: market and Asia-Pacific Like-for-like revenue growth of at least 7%. (EWAP) A further improvement in the EBITA margin before non-recurring items to at least 10.3%. 28% Ibero-LATAM * Continental Europe, Middle East and Africa

2015 LETTER TO SHAREHOLDERS - PAGE 2 Strategy News Enhanced global leadership OCTOBER 14, 2014 AEGIS USA INC. ACQUISITION, A PERFECT FIT Teleperformance wins 2014 Grand Prize in the Consumer WITH TELEPERFORMANCE’S STRATEGY Services category for the transparency of its On August 7, 2014, Teleper­ Aegis USA Inc. Revenue* by Verticals regulatory communication formance acquired Aegis USA Inc., a leading player in client and by Delivery locations services in the United States, the Telecom Utility Nearshore (Costa Rica) Philippines and Costa Rica. 6% 3% 4% ** OCTOBER 21, 2014 With more than 20,000 em- BFSI Others 21% ployees and annual revenues of 16% Teleperformance is approximatively US$400 million, recognized by the 2014 this acquisition strengthens Aon Hewitt Best Employers™ Teleperformance’s footprint to Program serve the growing US market. Health- The English-speaking market and Travel Onshore care Offshore Asia-Pacific region (EWAP) should 23% (The USA) 31% (The Philippines) represent around 50% of total 44% 52% OCTOBER 31, 2014 revenue in 2015. * 2013 figures. ** BFSI: Bank, Financial services & Insurance Teleperformance is also diver- As part of the Citizen of the sifying its client portfolio. Aegis World initiative, employees USA Inc. has an extensive portfolio ding healthcare, financial services, for its shareholders, by driving an contributed nearly US$4 million of premium clients in key growth hotels and travel agencies. increase in Group earnings per in cash and donations and segments of the US market, inclu- The acquisition also creates value share in 2015 of more than 10%. n volunteered as many hours

Security: a key challenge TELEPERFORMANCE DATA SECURITY TOOLS

are audited regularly to assess their security level. The Teleperformance Global Security Council continues to enhance its security measures each year to enable the Group to address new and emerging risks. JANUARY 27, 2015 Teleperformance announces the expansion of its global footprint to Georgetown, Guyana

Lapa site in Sao Paulo (Brazil) – PCI certified The Group has developed a MARCH 5, 2015 dedicated security application In an even more digital market procedures known as Global called TP Observer that uses Teleperformance bolsters place, making it sometimes Essential Security Policies algorithms to detect suspicious market leadership with the unstable, Teleperformance (GESP) to ensure compliance activity and issue alerts. Users opening of the new virtual represents a trusted security with local legislation, clients’ can listen to live calls while center in Dubai standard to its clients. security needs and certification viewing contact floor activity. With a dedicated team of more requirements such as PCI, the This tool has been set up in the than 100 specialists around global security standard for new virtual briefing center in the world, the Group has companies that store, process Dubai, which opened in March MARCH 24, 2015 developed a set of data security or transmit data. Group sites 2015. n Teleperformance opens a new site in Surinam

2015 LETTER TO SHAREHOLDERS - PAGE 3 Shareholder information

TELEPERFORMANCE SHARE PRICE PERFORMANCE (IN €) General Meeting OVER THE LAST 2 YEARS COMPARED TO SBF 120* on May 7, 2015 (AS OF FEBRUARY 28, 2015) A Combined Shareholders’ Meeting will be held on Thursday May 7, 2015 75 at 3 pm (Paris time) at 21-25 70 rue Balzac, 75008 Paris, . 65 More information is available 60 on the Teleperformance website: 55 www.teleperformance.com

50 (Investor relations/General Meeting)

45 40 Shareholding structure 35

30 Daniel Julien, Executive Chairman and Group’s founder holds 1.4% 25 of the company’s share capital and institutional investors from 02/28/1303/27/1304/23/1305/20/1306/16/1307/13/1308/09/1309/05/1310/02/1310/29/1311/25/1312/22/1301/18/1402/14//1403/13/1404/09/1405/06/1406/02/1406/29/1407/26/1408/22/1409/18/1410/15/1411/11/1412/08/1401/04/1501/31/1502/28/15 around the world hold 86%*. TELEPERFORMANCE SBF 120 INDEX GEOGRAPHICAL BREAKDOWN * Based on the Teleperformance share price as of February 28, 2013. OF INSTITUTIONAL SHAREHOLDERS*

12% United 32% Kingdom North America

2015 INDICATIVE AGENDA

28% Europe APRIL MAY MAY MAY JULY NOVEMBER 28%

France 22 7 19 21 28 12 > * As of 09.30.2014 > Q1 2015 ANNUAL EX-DIVIDEND DIVIDEND FIRST-HALF Q3 2015 REVENUE GENERAL DATE PAYMENT 2015 RESULTS REVENUE MEETING In figures OUTSTANDING NUMBER OF SHARES AS OF 02.28.2015 LISTING REFERENCES 57,201,690

Teleperformance shares are traded on the Paris market, Compartment A, MARKET CAPITALIZATION and are eligible for the deferred settlement service. They are included in the following AS OF 02.28.2015 Publication management: Teleperformance - Investor relations department. Design-realization: agence C2C Communication / TMBRS agence C2C Communication / Design-realization: - Investor relations department. Teleperformance Publication management: indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP € 3.9 billion Recycled paper

Investor Relations +33 (0)1 53 83 59 87 21-25, rue Balzac 75008 – Paris - France [email protected] www.teleperformance.com © Teleperformance © Teleperformance Property