NEW: Aetna members can use their plan’s over- the-counter (OTC) benefit allowance in-store at select participating CVS and Navarro store locations

AetnaMedicare.com

You know how important the OTC benefit is to your Aetna Medicare members, allowing them to order eligible OTC health and wellness products, like vitamins, first aid supplies and more, up to their plan’s allowance amount. But did you know that they also have an in-store OTC option?

Now, when members visit one of the select participating CVS Pharmacy® stores, or any Navarro location in FL, they can obtain the products they need, when they need them, using their OTC benefit, without having to wait for the items to be mailed. The in-store option gives members the time and convenience they want. They can hold and compare actual products, while they shop for other items, pick up prescriptions, or anything else. Availability What can members expect? As of October 1, 2020, participating CVS Pharmacy It’s easy for members to redeem their plan’s OTC locations are available in the following states: AL, allowance in store. CA, FL, GA, IL, AZ, IN, KS, LA, MI, MN, MS, MO, NJ, • Most participating CVS Pharmacy locations have a OH, PA, TX, VA and WI. Effective January 1, 2021, dedicated section that’s stocked with eligible OTC locations will also be available in CT, IA, KY, ME, products from the 2021 Aetna Medicare OTC NH, NY, NC, RI, SC, TN, and WA. catalog. For others, eligible products will have blue tags that match their product number in their How to find a participating CVS catalog. (We encourage members to look through the OTC catalog before they go to the store, or Pharmacy take their OTC catalog with them) Please note that not all CVS Pharmacy locations in • Members can use their allowance to purchase any the above states are equipped to handle these of those OTC products transactions. To find participating stores, members can use the store locator link, • After making their selection, members can check cvs.com/otchs/myorder/storelocator or call out at any register using their Aetna Medicare 1-833-331-1573 (TTY: 711). member ID card • Purchases must be less than or equal to their plan’s allowance amount 72.03.057.1 (9/20) Key things to know Do unused allowance amounts carryover to the Are all items in the OTC catalog available in store? next month/quarter (frequency varies by plan)?

No, not all items in the OTC catalog are available in No. Unused allowance amounts do not carry over store. Items marked with an asterisk (*) are available to the next applicable benefit period (month or for home delivery only. quarter).

If a product listed in the OTC catalog is unavailable Where can I find a plan’s OTC allowance amount at a particular store, members will need to order the and frequency? product online at cvs.com/otchs/myorder or by The allowance amount and frequency (monthly or calling 1-833-331-1573 (TTY: 7 11). Products are quarterly) vary by plan. Check the plan’s Summary typically delivered within 14 days. of Benefits for details. If a member wants to purchase multiple items, and How often can members use their allowance? certain items are not available in store, the member will be required to complete the entire order over If the plan has a monthly allowance, members can the phone or online. Partial in-store orders are purchase items once per month. If the plan has a not allowed. quarterly allowance, members can make up to three separate purchases per quarter. FAQs If members choose items that cost more than Where can members find the 2021 Aetna their allowance amount, can they pay the Medicare OTC catalog? balance separately with cash or card? If a member’s plan has an OTC benefit, they can No. If members select items that cost more than access a digital copy of the catalog on the allowance, they’ll need to adjust their selection AetnaMedicare.com on the “View my coverage & so the total cost doesn’t exceed allowance amount. benefits” page. D-SNP members will also receive a copy of the OTC catalog by mail. If other members Questions? We’re here to help need a printed copy, they can request one by If you have any questions, just contact your Aetna calling the number on their member ID card. Medicare broker manager.

AetnaMedicare.com

Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life and its affiliates (Aetna). Prior to engaging in the sale of Aetna Medicare products, producers must be ready to sell, which means certified, contracted, licensed in the applicable states and appointed by Aetna in accordance with state law. As permitted in certain states, Aetna will order appointments after the first sale. This communication is intended for use by brokers only and is not intended for distribution to Medicare beneficiaries. Any publication or distribution of this communication to unauthorized recipients without Aetna’s approval is prohibited. ©2020 Aetna Inc. 72.03.057.1 (9/20)