Recovery (DR) Planning with the Cloud Desktop

[email protected] (800) 646.0700 www.externalit.com (DR) Planning

In preparing for the unexpected, most companies put specific disaster recovery plans in place. Without planning, recovering from a disaster can be very costly and complex.

Primary Secondary Data Center

OS33 Cloud Desktop helps you recover from a catastrophic loss with three levels of readiness.

DR Type Description Return to Operations (RTO)

Hot failover; servers are deployed, configured, tested with Gold < 4 Hours data synchronized and production-ready.

Server images and data are replicated Silver < 48 Hours to a secondary datacenter with reserved capacity.

Backup data is replicated to a secondary datacenter over 500 Bronze < 5 days miles from the primary location.

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Office flood or fire… bad weather impacting commuters…. a stolen laptop, a broken PC…

These are small , the ones that are relatively easy to recover from. Users can work from home, login from a different computer, get a temporary work space, buy new PCs, etc. With all applications and data in the cloud – all in one place – the OS33 Cloud Desktop has you covered.

But what happens in the event of a prolonged outage, the total loss of a data center, or a catastrophic disaster in its immediate region?

U.S. Data Center Footprint

Seacaucus, NJ

Chicago, IL

Piscataway, NJ

Kansas City, KS

Santa Clara, CA

Dallas, TX

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Three levels offering a turnkey solution to catastrophic DR for your IT:

Gold / Hot DR Silver / Warm DR Bronze / Cold DR

This is the highest DR configuration Replication of all your company's Replication of all your company's data available - a mirror instance of your specific server images and data to a and server's states to a secondary company’s specific server and storage secondary Data Center with standby Data Center over 500 miles from the infrastructure at a secondary Data servers on reserve, ready to go into primary facility. Frequency of data Center. All servers are configured, live production in the event of a disaster. replication can be weekly or daily. In and running in both data centers and Frequency of data replication is daily. the event of a data center disaster, production-ready. Data replication of In the event of a data center disaster, Return to Operations (RTO) within 5 all systems is continuous between the Return to Operations (RTO) is within 48 business days based on best effort and two sites. In the event of a data center hours. Testing includes single image dependent on availability of computing disaster, Return to Operations (RTO) is restore; additional testing as needed. power availability, storage, and recovery immediate for file and email, and within time. Testing includes single image 4 hours for other applications depending restore; additional requests will require a on complexity and failover procedures. statement of work. Testing includes one staged failover per year; additional testing as needed.

Key Features Key Features Key Features

• Immediate recovery for email and file • Fully redundant server configuration • All data stored in two geographically

• Continuous data replication between • Data in two geographically separate separate data centers

sites data centers with daily replication • Daily or weekly replication

• Fully independent and redundant • Servers maintained in a ready but • Low cost powered off state for quick recovery. • Return to Operations less than 5 servers in both data center locations. • Moderate cost days • Servers maintained in an online • Return to Operation less than 48 ready state for fastest recovery. hours • Full Return to Operations in less than

four hours.

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Technical Reference Chart

Gold

RTO Less than 4 Hours All servers and data are in live-standby Less than 24 hours depending on mode at the DR site. RPO snapshot time selected.

Silver

RTO Less than 3 Days All servers and data are in shutdown- Less than 24 hours depending on standby mode at the DR site. RPO snapshot time selected.

Bronze

RTO Dependent on available resources Backup of all servers and data are stored Less than 24 hours depending on at the DR site. RPO snapshot time selected. Failover/Failback

Manual process following declared Disaster for all levels except for File Systems under Gold DR

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