Resolving Syncing Issues Between a PC and a Trimble Device California Surveying & Drafting Supply Technical Support Services

Resolving Syncing issues between a PC and a Trimble Device California Surveying & Drafting Supply Technical Support Services

In some cases, a Trimble device will not sync correctly with a PC. In the event of this issue, the following has been provided to resolve any type of issues between your PC and your Trimble Device.

QUESTION 1: Are you using the correct synching utility for your PC?

If you are using or trying to install ActiveSync on a Windows 7 PC, stop immediately. Windows 7 and Vista will not recognize either. Instead, use Windows Mobile Device Center.

For others that are using Windows XP or below, you can use Microsoft ActiveSync as it is still the recommended version. If you still can’t get synchronization, make sure you have the latest version installed.

Microsoft ActiveSync 4.5 (Windows XP users only): http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9e641c34-6f7f-404d-a04b-dc09f8141141

Windows Mobile Device Center 6.2 (Windows 7 and Vista, 32-bit users only): http://www.microsoft.com/downloads/en/details.aspx?FamilyID=46f72df1-e46a-4a5f-a791-09f07aaa1914

Windows Mobile Device Center 6.2 (Windows 7 and Vista, 64-bit users only): http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4f68eb56-7825-43b2-ac89-2030ed98ed95

QUESTION 2: Are your cables and USB ports on both the PC and device working properly?

Plugging in different devices and using different cables is an effective way to check if a port is working properly. Also recommend restarting the device and/or the computer to see if that helps.

© Copyright 2000-2011 California Surveying & Drafting Supply. Not to be copied or distributed without permission. 1 QUESTION 3: Are you using the correct version of Windows Media Device Center? (For WMDC users)

There are indeed two versions of Windows Media Device Center: one for the 32-Bit version of Windows 7 and Vista, and one for the 64-Bit. Check your computer’s system information to be sure which version of Windows Vista/7 You are using.

To Check: Open the Start Menu :

Control Panel /System and Security/System In the system menu in a Windows 7 computer, the type of operating system is a 32-Bit, as indicated by the red circle in the window.

QUESTION 4: Have you checked your Connection Settings in your Sync Utilities?

ActiveSync/Windows Media Device Center might be looking for a connection at a specific COM Port. It is either that, or it isn’t allowing connections to a USB port at all.

In the ActiveSync Menu:

Select File/Connection Settings

In the Windows Mobile Device Center Menu:

Select Mobile Device Settings/Connection Settings

Make sure that the Allow USB connections checkbox is checked and the Allow connections to one of the following checkbox is unchecked.

© Copyright 2000-2010 California Surveying & Drafting Supply. Not to be copied or distributed without permission. 2 QUESTION 5: Have you checked your USB to PC Settings in your GeoExplorer (GeoExplorer users only)

If questions 1 and 2 don’t apply to you and you’ve done everything correct, then it’s time to look at the unit itself.

If you are using a GeoExplorer, the most likely reason you are not receiving anything is because of the default settings. This is a fixable issue however, and the moment you do it, you will never have to worry about it again when you reconnect to your PC.

This is a quick fix and it can be applied to all Geos, regardless of model. Follow the following steps:

1. In your GeoExplorer, select the Start menu on the bottom left of the touchscreen. Select Settings. 2. Under the Settings menu, select the Connections tab/icon. For those using 2008 series and below, this will be on the bottom tab 3. In the Connections menu, select USB to PC.

In this menu, you can change the advanced network functionality of your device. This is the most common issue that is seen in a GeoExplorer device. Uncheck the box and press ok to change these settings.

If the GeoExplorer does not register right away, unplug the USB from the PC and plug back in. If a message displaying “Installing Driver Software” appears in the bottom right of the taskbar, the GeoExplorer is syncing.

If you still experience issues with your device; unplug the unit, go back into the USB to PC menu and check the Enable advanced network functionality box. Press ok to save, and plug the unit back into the PC.