OUR MEMBERS, OUR NETWORKS JOBS AUSTRALIA LIMITED ANNUAL REPORT 2011-2012 01 STRATEGIC PRIORITIES 2011-2013 03 CHAIRPERSON’S REPORT 04 CEO’S REPORT 07 ORGANISATIONAL CHART 08 JOBS AUSTRALIA FOUNDATION 10 POLICY. PROGRAMS AND INFLUENCE 13 JOBS AUSTRALIA BLANKET COVER PROGRAM 14 INDUSTRIAL RELATIONS 16 JOBS AUSTRALIA CONFERENCE 18 AUSTRALIAN TRAINING NETWORK 19 INDIGENOUS TRAINING NETWORK 20 BOARD OF DIRECTORS 24 DIRECTOR’S REPORT 26 AUDITOR’S INDEPENDENCE DECLARATION 27 FINANCIAL STATEMENTS 30 NOTES TO THE FINANCIAL STATEMENTS 40 DECLARATION BY DIRECTORS 41 INDEPENDENT AUDIT REPORT 42 JOBS AUSTRALIA MEMBERS 44 CSIR SUBSCRIBERS 50 ACKNOWLEDGEMENTS Jobs Australia Limited Annual Report 2011-12 1

STRATEGIC PRIORITIES 2011-2013

MISSION: JOBS AUSTRALIA SUPPORTS About Jobs Australia Engaging and Supporting Our Members AND REPRESENTS THE INTERESTS OF Jobs Australia is the national peak body Through effective engagement with our NOT-FOR-PROFIT EMPLOYMENT AND for not-for-profit organisations that assist membership, we will develop and deliver RELATED SERVICE ORGANISATIONS unemployed people to get and keep jobs. services relevant to members. THAT EXIST TO ACHIEVE A FAIR AND We provide an independent voice for EQUITABLE AUSTRALIA. •Maintain strong communication with members who range from large charitable members so that Jobs Australia remains organisations to small local community- VISION a member-driven organisation where based agencies. Jobs Australia helps A fair and equitable Australia. members inform the direction of member members to make the most effective use services; the policy agenda; and the focus of Jobs Australia Values of their resources and promotes the needs strengthening capacity activity; •Ethical, transparent and accountable of unemployed people for the services and •Deliver a responsive range of member approaches to all our activities and support that will help them to participate services utilising the size of the membership relationships; fully in society. base to leverage cost effective products and Jobs Australia is the largest network of •Consultation with our members to ensure services; and their views are reflected in our policies and employment and related service providers in •Encourage and enable networking and services; Australia. We are proud to be fully funded by and accountable to our members. information exchange among members •Strong leadership and bold decision-making and other organisations both nationally and to positively influence the future; STRATEGIC PRIORITIES internationally. •Engagement and collaboration with others Strengthening Capacity Leading and Influencing Policy in building a better society; We will provide assistance and resources Development •Respectful and people-centred approaches that enhance the capacity of members to We will play a pivotal role in shaping the to human and community development; deliver quality services and outcomes. policy environment as it affects the sector •The commitment of our people; •Facilitate opportunities for members to and those whom the sector serves enhance and improve their work; •Independence and social enterprise; •Undertake quality policy analysis and •Encourage and support workforce capacity; research to inform Jobs Australia’s policy •Investment in and promotion of innovation positions and pursue policy priorities; and good practice; •Encourage and assist members to take new directions and adopt innovative •Foster debate and discussion to inform •Professionalism and relevance in all aspects approaches to their business, including policy; of our operations; and partnerships and alliances with other •Communicate, consult with, and engage •Environmentally sustainable approaches members and other parties; government, the media, and others to to our work. •Strengthen member capacity to work with influence policy; and the most disadvantaged individuals and •Forge and maintain strategic alliances with communities; and other organisations and sectors. •Support Indigenous and other member organisations to provide effective training and employment assistance for Indigenous people and communities. 2

Advancing positive social change KEY ENABLER We do things that reflect the collective Organisational Sustainability values of our members. Jobs Australia In order to achieve the strategic priorities, is active in defending and developing the Jobs Australia will continue to ensure the contribution of the not-for-profit sector on-going sustainability of the organisation to Australian society, and undertakes through close attention to: action to address marginalisation and disadvantage. We: • Sustaining a secure financial asset base; • Collaborate with others to maintain a • Attracting and retaining the right people; vibrant and effective not-for-profit sector; • Having relevant and effective systems and • Maintain commitment to the Jobs resources; Australia Foundation; and • Providing strong Board governance; and • Raise awareness of marginalised and • Encouraging investment from our disadvantaged people. partners to progress our work. • Advancing positive social change.

THE JOBS AUSTRALIA BUILDING ON ELIZABETH STREET MELBOURNE Jobs Australia Limited Annual Report 2011-12 3

CHAIRPERSON’S REPORT

AS I CAME TO PREPARE THIS REPORT Of particular strategic focus and The year saw some movement in the I AGAIN REFLECTED ON THE DIVERSITY importance for our members over the year membership of the Board, with Bill OF OUR MEMBER ORGANISATIONS were: Davidson and John Hartley welcomed after IN TERMS OF THEIR SIZE AND THEIR the elections. Ailsa Patterson went on •the continuing developments in workforce ACTIVITIES. extended leave and then completed 6 years issues including recruitment and retention, of service in December 2011. I trust Ailsa A look at the Jobs Australia weekly alert performance enhancement, bargaining, continues to enjoy her retirement. Di Watts that arrives in my inbox shows what a broad organisational change, workplace culture; was co-opted to replace her for the spectrum of activities our members are •social enterprise, with all the possibilities remainder of the year. involved in and the amount of information and complexities it brings with it, as well that it is now necessary for members to Peter Quarmby has announced that he as developments and approaches in social work through to fulfil their mission. will not seek re-election to the Board after finance; 12 years of service. What binds us is a commitment to a •the impacts of any reforms to the shared vision of a fair and equitable I thank each of the Board members and not-for-profit sector and changes to taxing Australia. Through the continued David Thompson for making the role of not-for-profit organisations; outstanding work of its staff, Jobs Australia Chairperson such an interesting and represents members to influence the •the ongoing emphasis of government on positive experience. welfare reform, in particular how this will policies that affect them, the people they RON MIERS impact on employment services; and serve, the communities in which they work Chairperson and the broader society in which we all live •the 2015 Project, which commenced just October 2012 and work and depend on for our futures. before the end of the 2011-12 financial As well as this important work, Jobs year, grew from our discussions about Australia has continued to offer services welfare reform and will seek to influence that are crucial to support members’ the future not only of our members but also day-to-day operations. services for disadvantaged individuals and During the 2011-12 year, the Board communities across the country. continued to build its focus on strategic The Board work could not function leadership in the light of the current without the significant contribution environment and Jobs Australia’s strategic and commitment to a positive working priorities looking to the future. This work environment by each of the Board has continued to support the CEO to lead members and the CEO. the organisation so that members can be supported to develop services in new and expanding directions. 4

CEO’S REPORT

THE STRATEGIC DIRECTIONS SET (APESAA) in their review of red tape and they had not been treated fairly or justly FOR JOBS AUSTRALIA BY THE BOARD complexity in the system – in the hope that, in relation to claims held to be in doubt OF DIRECTORS ARE THE TERMS OF following the seminal work done for us by the Department. in the year before by the Nous Group, we REFERENCE FOR THIS 2011-2012 These developments in JSA and the earlier could stimulate some appetite for major REPORT OF OUR ACHIEVEMENTS TO and similar developments in DES-ESS reform for 2015 – not having achieved it MEMBERS AND OTHER STAKEHOLDERS. about integrity issues inevitably led to a for 2012. OUR TWENTY-THIRD YEAR OF new focus and concentration of interest OPERATION CONTINUED OUR Late in 2011, we participated in the in DEEWR in more rigorous program EXPERIENCE OF CONSTANT AND ongoing debates and a parliamentary assurance approaches and processes MAJOR CHANGE IN THE OPERATING inquiry into DES procurement and which will continue well into the future. ENVIRONMENT FOR JOBS AUSTRALIA associated concerning suggestions of MEMBERS. In the May 2012 Budget, with its strong and untoward practices on the part of some predictable emphasis on fiscal rectitude, DES-ESS providers and subsequent During the 2011-2012 year, we provided the government announced reductions tightening of the guidelines – which a wide range of Jobs Australia services to JSA in the form of lower fees for single continue as this report is being prepared. to assist members’ ongoing development types of outcomes, a reduction in Intensive We provided substantial and highly valued and operations and their delivery of Job Activity requirements and fees, and no guidance and assistance to those of Services Australia, Disability Employment indexation of fees for contract extensions our members who chose to tender for Services and other services and activities. out to 2015. There were some modest DES-ESS contracts for the 5 year period We continued our close engagement with new spending announcements on new commencing in 2013. The results of the DEEWR and other government agencies, initiatives for mature workers and the DES-ESS tender to be announced later in bilaterally and on numerous advisory and prospect of higher flows as a result of 2012 could result in some seismic shifts in reference groups on an array of policy punitive measures to be applied to some the provider profile and the segmentation reform and program development and sole parents (those who won’t readily get of the “market” – including more for profit operational issues. jobs but whose income support payments and international providers. EMPLOYMENT SERVICES will dramatically drop when their youngest From early March 2012 and following child turns eight). The cuts to JSA During the latter half of 2011, we some adverse media coverage of allegedly amounted by our reckoning to around 3% participated in dialogue and debate about untoward claims practices in JSA per year to the global budget over the next the future procurement of Disability relating to provider brokered outcomes, few years but are likely to impact differently Employment Services, the implementation we engaged with our members and on different providers. Our members of the relevant Building Australia’s Future with DEEWR on the 2 waves of audits might be very clever but operating with Workforce measures, the business of provider brokered outcomes and the significant net reductions in their revenues re-allocation of JSA contracts for 2012 negative outcomes of the first process. out to 2015 on fees set in 2008 will be (and the associated conduct of the This gave rise to serious concerns on challenging to say the least. smallest known tender in the Australian the part of the government and DEEWR employment services universe), the While we have confidence in our members about the integrity, and perceived integrity, implementation of 2011-12 Budget and other providers to do the best job of the JSA system and its providers and measures for JSA early school leavers with the available resources, we continue the subsequent announcement of the and others, the review of remote area to believe that the government should removal of the distinction between provider employment services and many other invest more resources in paid work brokered and provider assisted outcomes. issues. We also began close engagement experience and training for very long-term The whole process left a bad taste in the with the Advisory Panel on Employment unemployed people so that they can get mouths of many providers who believed Services Administration and Accountability and keep jobs and not just be recycled Jobs Australia Limited Annual Report 2011-12 5

around the system. We also think that the particular interest and relevance to not- OUR LINKS government’s failure to adjust the fees for-profit organisations. Throughout 2011-2012, in keeping with payable to Job Services Australia providers NOT-FOR-PROFIT SECTOR REFORM our objectives of establishing linkages for the period of the contract extensions with other not-for-profit organisations out to June 2015 inevitably means that During the year we were closely and in Australia and in other countries, we many providers, and especially those in constantly engaged in formal and continued our involvement in the National the bush, are going to find it increasingly informal dialogue and consultation with Roundtable of Nonprofit Organisations difficult to offer quality services and to the Government, Treasury, the ATO, the and continued responsibility for the remain viable. Interim Australian Charities and Not-for- international Secretariat of the Common Profits Commission (ACNC) Taskforce, I was pleased and delighted that the Wealth Network for People Centred the Australian Charity Law Association Jobs Australia Board agreed with Development (COMMACT International) and colleague sector organisations on the and unanimously supported my which operates from the Jobs Australia maelstrom of not-for-profit reform agenda recommendation to them that we make office in Melbourne and which held issues being pursued by the Government. a significant investment of some of a small and successful international our reserves on a major project, which After more than a decade of a famine of conference of practitioners of people- commenced just before the end of needed and wanted regulatory reform the centred development in Kochi, Kerala, 2011-2012, to seek to influence major sector was engaged with the government, India in early March 2012. and radical reform of the employment and Treasury in particular, in trying to We have continued to work with other services landscape from 2015. Here at digest a high speed, multi-course feast of intermediaries such as Social Traders, Jobs Australia we are excited about the reform measures – not all of which were Social Ventures Australia and the Social prospect of better policies and contract well directed or informed. Most involved Innovation Exchange to support and terms for employment services - but also two or more iterations of papers and develop social enterprise in Australia, keenly aware of the difficulties involved in proposed legislation and the preparation and have continued as a member convincing the next government that we of numerous submissions - to the point of the Australian Social Innovation, need them and not others they might have of serious submission fatigue for many Entrepreneurship and Enterprise (SIEE) in mind. in the sector. They included the ACNC Alliance. We worked in collaboration with legislation, the ACNC’s approach to its Job Futures and Social Traders and the MEMBER SERVICES regulatory tasks, a new statutory definition SIEE Alliance on research to measure the During the year we provided a range of of charity, a review of sector governance impact of social enterprises operating as services designed to respond to the diverse arrangements, new fund-raising intermediate labour market programs. needs of our more than 260 member measures, the “in-Australia” measures We also monitored developments in organisations, to help them to respond to and the dreaded “better targeting of tax social finance in Australia and engaged the changing environment and to continue concessions” measures which included in innovative delivery of financial services to operate sustainably and successfully. the proposed Unrelated Business Income to the community sector through our This included a range of support and Tax (UBIT) and mooted associated close involvement in Community 21 and assistance services to our members restrictions on the application of FBT Community Sector Banking. who don’t deliver employment services concessions. but who deliver a variety of other related Good progress was made on many fronts INDIGENOUS ADVANCEMENT programs and services to the people and during the year as Treasury’s listening We continued to support financially communities they serve. skills improved, but we still don’t know and in other ways the Jobs Australia Our services are well documented in how and when the Government proposes Foundation’s unique Indigenous Youth this report and we continue to develop to implement the dreaded UBIT and how Leadership Development Program which and refine them to meet the increasingly restrictions on FBT concessions might was extended from one year to two heterogeneous needs of our members. affect JSA providers and social enterprise years in duration and now includes an We recognise that we need to closely operators in particular. More news on Indigenous Cultural Trek in the Kimberley. monitor the changing and evolving needs these is expected in late October 2012. The The Program has been rigorously and circumstances of our members and to least we can expect is a plague of new red evaluated with very positive results tailor our services accordingly. tape and the worst is losing access to FBT and has been refined with a stronger concessions – for now we can only wait. We continued to promote and inform emphasis on exploring Indigenous cultural debate and dialogue amongst our dimensions of leadership. A second intake members about issues and matters of of young Indigenous people and mentors 6

will commence later in 2012. Industrial Relations (CSIR) service. Our •the many people in our member Late in March 2012, we held our second CSIR Team played a major and useful organisations, both staff and board Indigenous Forces at Work Conference in role in the landmark community sector members, as well as the people they Alice Springs. The focus of the conference pay equity case and in collaboration with assist; and ACOSS and NDS in delivering a national was again on Indigenous excellence •the friends, colleagues and other information and education program, and the centrepiece was eight inspiring stakeholders of Jobs Australia who are which is still ongoing. Our members Indigenous story tellers relating their listed towards the end of this Report and and other employers in the community stories of their journeys from education who have assisted us in many ways during services sector are becoming increasingly and training to employment. These were the course of the year. later published by Fairfax Limited in their pre-occupied with an array of workforce We have made good progress towards the Indigenous Jobs Australia publication. issues, which must be effectively managed if they are to be able to recruit and retain achievement of our goals and objectives In keeping with our vision for a fair and the people they need to deliver effective during 2011-2012. We continue to focus equitable Australia, Job Australia is firm services. on helping our members to provide the in its commitment to Indigenous people highest possible quality services to the There are a number of people and and communities. We will continue to people and communities they serve. work closely with all of our member organisations who have helped us to We have good cause to celebrate the organisations not just to “close the gap” achieve our goals during the year and contribution our members make to the but to help Indigenous people realise their whose contributions I have greatly achievement of a fairer and more equitable full potential and their aspirations. To that appreciated and wish to acknowledge. Australia. Collectively over the years they end we commenced work in 2012 on the They are: have helped many hundreds of thousands development of a Reconciliation Action •the members of the Board of Directors of disadvantaged unemployed people to get Plan for Jobs Australia. of Jobs Australia, who have provided jobs and to participate more actively in the AUSTRALIAN TRAINING NETWORK exemplary governance and strategic economy and in their communities. direction, guidance and support over the During the year we continued our major We now need to turn more of our attention course of the year; revamp of our Australian Training to the future of employment services in Network operations. We responded •the Jobs Australia staff team, all of whom Australia post 2015 and the changing to a more demanding, complex and share a strong commitment to serving and needs and circumstances of the economy, onerous regulatory environment to working with and for our members; of the labour market, of its consumers ensure that we continue to provide •Employment Participation Minister, the (both people who are unemployed and high quality professional development, Hon Kate Ellis MP and her staff, and other employers) and its government customer. networking and other services to all of our Ministers and advisers; Though we acknowledge that we have members engaged in delivery of VET to achieved a great deal, we must also •Shadow Employment Participation disadvantaged Australians. That process is acknowledge that existing program Minister, the Hon Sussan Ley MP and continuing in 2012-2013. We did our best arrangements are a long way from the her staff; to keep our members abreast of ongoing best they could be. and iterative reforms of the VET landscape •our colleagues at the DEEWR, By the end of 2013 the question we need and shifting roles of Commonwealth, State Department of Human Services, Treasury, to be closer to answering is: How do we and Territory agencies and the deluge of Finance and Deregulation and other shape the new and better system that will new acronyms that accompanied reforms. Commonwealth agencies - whose enable us to say that no Australian who We continued to develop the membership willingness to engage with us in debate wants work and who can work will be out and services offered by our Indigenous and discussion on a wide variety of policy of a job for longer than 6 months? Training Network – including provision and program issues is greatly appreciated; If we get the right answer, we could nearly of recognised training in Indigenous •our colleagues at ACOSS, DEA, NDS, do ourselves out of business! Then we can employment mentoring. NESA, Community 21 Ltd, Community apply our wits and our resources to other INDUSTRIAL RELATIONS SERVICES Sector Enterprises, the SIEE Alliance areas of need in our communities. and the National Roundtable of Nonprofit We also continued to grow and develop Organisations for opportunities to make In our dreams? the employer–side industrial relations and collaborative contributions to policy, DAVID THOMPSON AM human resources management services program and sector development; CEO we offer to our members and our 1200+ September, 2012 subscribers to our Community Sector Jobs Australia Limited Annual Report 2011-12 7

ORGANISATIONAL CHART

UNEMPLOYED AUSTRALIANS

261 JOBS AUSTRALIA MEMBERS

1257 COMMUNITY SECTOR IR SUBSCRIBERS

JOBS AUSTRALIA BOARD

EXECUTIVE ASSISTANT CEO Jenny Mercer David Thompson AM

MANAGER FINANCE AND DEPUTY CEO JOBS AUSTRALIA FOUNDATION ADMINISTRATION AND POLICY MANAGER MANAGER Ross Mackay May Lam Jodie Belyea

ADMINISTRATION OFFICER Danielle Di Carlo

ACCOUNTS OFFICER AUSTRALIAN POLICY ANALYSTS INDUSTRIAL Sofie Barlas/ TRAINING NETWORK Janet Chimonyo RELATIONS Marianne Close MANAGER Lance Wilson MANAGER Cliff Rundle Peter Defteros Michael Pegg 1 RECEPTIONIST Kate Connelly Hannah Dent INDIGENOUS TRAINING IR ADVISERS NETWORK COORDINATOR POLICY AND Keith Godfrey Dennis Batty COMMUNICATIONS Caroline Ryan OFFICER Jen Forward TRAINING AND Simone Casey2 Rachel Takats POLICY OFFICER Toby Halls Margaret Bunnett HUMAN RESOURCE MEMBERSHIP MANAGEMENT OFFICER SERVICES COORDINATOR Margaret Balsillie Lisa Urosevic IR SUPPORT OFFICER ADMINISTRATIVE ASSISTANT Michelle Laufer Mel Byrnes

Key: 1. Departed April 2012 2. Departed February 2012 8

JOBS AUSTRALIA FOUNDATION

FROM 2011 TO 2012 THE JOBS bushwalking; visiting cultural heritage •increasing the “cultural” focus of the AUSTRALIA FOUNDATION (JAF) AND sites to view ancient rock art; a visit to program through “Indigenising” the JOBS AUSTRALIA LTD CONTINUED TO Jarlmadangah Community to deliver a curriculum, the recruitment of Indigenous INVEST IN THE DEVELOPMENT AND basketball clinic with local school children; facilitators and speakers, and the DELIVERY OF THE INDIGENOUS YOUTH and opportunities to learn about local engagement of Indigenous trek leaders; LEADERSHIP PROGRAM (IYLP). Indigenous lore and culture. and To keep things moving in a strategic In October the 2011 IYLP Evaluation was •building stronger partnerships to sustain direction, Karen Delvin facilitated a one day completed by Deb Blaber and Karen the program into the future, including strategy session in July 2011. At this session Milward from EMS Consultants. The potentially aligning the program to a the Directors affirmed their vision for the evaluation highlighted that participants, qualification. Foundation and agreed to deliver a second young people and mentors alike, had Rhett Burraston, Kelsi Forrest, Paul IYLP from 2013 to 2014. increased skills in: communication and Vandenberg and Kaylene Williamson from teamwork; knowledge and understanding A five day Indigenous cultural walk marked the Program Development Committee of Indigenous culture and history; and a the end of the 2010/11 IYLP in and around continued to support the Foundation. At the greater level of self-awareness. Over two- Jarlmadangah, a remote community east Jobs Australia 2011 Annual Conference they thirds of the participants indicated a positive of Broome in Western Australia. This delivered a session on the IYLP. They also increase in levels of resilience particularly immersion experience provided participants presented a Future Directions paper to the in relation to cultural identity, the ability with insight into living and leading on a JAF Board at its December 2011 meeting. to be a role model to others, and being remote community. Key activities conducted able to make a positive difference in their To build stronger partnerships, a over the five days included: goanna hunting, communities. Fundraising Committee was established in January 2012 to support the development JOBS AUSTRALIA FOUNDATION MANAGER, JODIE BELYEA Participating in the program has made and implementation of a Fundraising a difference to participants, with many Strategy. Lauren Malkin, AON Insurance; commenting on personal growth, being Brent Hooley, Huawei Technologies; Julie more confident, learning to speak up Phillips (2010/11 IYLP Mentor); and Melissa honestly/talking about feelings, being Decelis were recruited to this committee pushed out of “comfort zones” and coping and have worked with Jodie Belyea, well, forming solid relationships with Foundation Manager to secure the support other participants, establishing networks of organisations such as Allianz and the and successfully completing two difficult Canberra Raiders. physical challenges. “ At the March 2012 Board Meeting, Directors Based on the findings, recommendations agreed to research the viability of accrediting for future programs included: the program through the Vocational •completion of a “community project” Education and Training (VET) or Higher by participants as a way to increase their Education sectors. This research informed skills in leading change and delivering the Board’s decision in June 2012 to accredit positive outcomes; the IYLP to a Certificate IV qualification with an organisation that has the expertise in Indigenous training and education. Jobs Australia Limited Annual Report 2011-12 9

Delivering a program of this nature has required significant financial and human resources. Directors of the Foundation would like to thank the following organisations for their financial support during 2011/12: Jobs Australia Ltd $110,000 plus in-kind support FaHCSIA $69,000 Huawei Technologies $50,000 Directors would also like to acknowledge the support and dedication of a number of people and their organisations over the past 12 months: Lauren Malkin, AON Insurance; Aileen Traynor and Eamon O’Toole, Australian Red Cross, Victoria; Melissa Decilis; Karen Delvin, Building Bridges; Associate Professor Simon Forrest, Curtin University of Technology ; Deb Blaber and Karen Milward, EMS Consultants; Karen Mcilveen, FaHCSIA; Jeremy Mitchell and Brent Hooley, Hauwei Technologies; Sean Callanan, SC Creative Communications; and Helen Woods, Whole Systems Work. 10

POLICY, PROGRAMS AND INFLUENCE

IN 2011-2012 GOVERNMENT POLICY Policy Team activities during the year •a CEO forum in Sydney in June 2012 on FOCUSED ON SKILLS, ESPECIALLY served Jobs Australia’s objectives to industrial relations developments, tax, the FOUNDATION AND LITERACY SKILLS, strengthen our members’ organisational Australian Charities and Not-for-Profit AND WORKFORCE PARTICIPATION, capacity, to develop policy and program Commission, and future employment ESPECIALLY FOR PEOPLE WITH settings that support members to deliver services; DISABILITIES. skills and sustainable employment •legal opinion for members from our outcomes, and to foster dialogue, research As the year progressed, Job Services lawyer Greg Banks; and exchange networks with community Australia fees went down, compliance sectors in Australia and overseas. •member visits and phone contact with scrutiny went up, and Disability members; and Employment Services guidelines were STRENGTHENING CAPACITY considerably tightened. •policy and practice sessions at our annual Information and advice national conference. The year ended with providers and During the year we kept members DEEWR agreeing for different reasons The Policy Team kept itself informed by informed through: that there have to be better ways to deliver attending all employment services industry employment services when they are •regular postings on the Jobs Australia conferences, the ACOSS conference, and re-contracted in 2015. website and our weekly email alert reports the Social Policy Research conference at on news, developments and analysis UNSW. for employment and related services, A new customer relationship management performance ratings, the state of the system was implemented and the Jobs labour market, the community sector, Australia website redeveloped to support POLICY OFFICERS: LANCE WILSON, JANET CHIMONYO, and not-for-profit tax and regulation; better member communications. MAY LAM AND PETER DEFTEROS Publications Two major publications were released during the year: Just give me a chance: Refugees’ experiences of finding employment in Australia, 2011. Just give me a chance reports on detailed case studies of three migrant/refugee specialist providers who engaged employers to use them as preferred recruitment agents, and tells the stories of people who have been successfully employed and the impact on their lives. From Where I was to where I am: Seven people talk about working in a social enterprise, 2011. We supported Social Traders with funding for this joint publication, which tells the stories of seven people working in different social enterprise models and how their jobs Jobs Australia Limited Annual Report 2011-12 11

have improved their skills, employment POLICY AND INFLUENCE •DES Guidelines on non-payable outlook, and quality of life. outcomes, eligible school leavers, Consultation and research Tender support wage subsidy eligibility, documentary Jobs Australia consultation research evidence requirements; and Members’ ability to submit winning informs our policy and advocacy work •DEEWR Industry Information Paper tenders was supported by: and included: on Quality Framework for ES. •a tender review service for Jobs •an investigation of roles and Representation Australia members submitting bids for relationships between Registered the partial JSA tender; Training Organisations and JSAs; Jobs Australia members were represented through these groups and •DES ESS tender support resources •a survey of Youth Connections and forums: including analysis of the tender, tender Partnership Brokers views about readiness checklists, and advice on skills and income support policy •DHS National Place-based Advisory responding to the selection criteria; implementation for early school Group (CEO); •tender readiness phone meetings with leavers; •DEEWR Employment Partnerships members preparing DES ESS tenders; •consultation about the impact of JSA Committee (CEO); •DES ESS tender support workshops in fee cuts; and •DEEWR DES Reference Group (CEO); Melbourne, Sydney, Adelaide, Brisbane; •with Melbourne University, board •DES Operational Working Group •DES ESS Tender review service focus groups with board members of (DCEO), Policy staff); provided to 26 organisations; and our member organisations to explore their motivations, challenges and needs •DEEWR DES ESS Transition Group •JSA Stream 4 demonstration pilots as board members. (CEO); bid/service development workshop. Submissions •Advisory Panel on Employment Networks Services Administration and Formal submissions were made over Accountability (CEO); Member networks were sustained by the year to: email and phone contact and regular or •Contract Management and occasional teleconferences: •DEEWR: Industry [Quality] Standards Performance Framework Working Discussion Paper; Group (CEO); •The DES forum met monthly by teleconference; •the Advisory Panel on Employment •Work Experience Implementation Services Administration and Group (DCEO); •The Language Literacy Numeracy Accountability (APESAA) consultation; providers’ network met by irregular •Reference Group on the Employability teleconferences; and •DEEWR/FaHCSIA consultation on Skills Framework developed for DEEWR Remote Employment Services; (CEO); •Youth network meetings were held in Melbourne on an irregular basis. •Senate Inquiry into the administration •Consultative Roundtable convened by and purchasing of Disability Ministers Bradbury and Butler on not- For Job Services Australia providers, Employment Services in Australia; for-profit reform issues (CEO); calls and contacts to report and share experience are made individually. •DEEWR: Exposure Draft of the •JA representation at NSW Skills Request for Tender for Disability Inquiry (DCEO); and Finance and tax Employment Services Employment •Adult Learning Australia/Language, We provided ongoing support and Support Services and supplementary Literacy and Numeracy Reference advice to members on the maintenance submission about tender assessment group. of charitable endorsements for not- of past performance; and for-profit organisations, including the •Treasury: on the taxing of Unrelated development of a Public Benevolent Business Income Tax. Institution (PBI) self-assessment tool for members. Other submissions and member consultation reports to DEEWR were made about: 12

ADVANCING POSITIVE SOCIAL Jobs Australia supported community CHANGE sector capacity, policy dialogue, social innovation and advocacy for Significant research projects supported unemployed and disadvantaged people by Jobs Australia during the year: through donations and support for: Social enterprise research project •The Whitlam Institute; coducted in collaboration with Social Traders and Job Futures. Starting in •Social Innovation Exchange October 2011, this investigated the role Changemakers Festival; of work-focused social enterprises •Anti-Poverty Week; and created to provide skills, income and work experience for unemployed and •The Social Innovation, disadvantaged people. It included Entrepreneurship and Enterprise a survey to establish the profile of Alliance. social enterprises, interviews with Staffing social enterprise managers, and a Simone Casey left Jobs Australia after survey of social enterprise employees seven years with the Policy team to take to determine what impact their up work as a consultant. Kate Connelly employment in these workplaces had also finished working with us. We thank on them. them for their valuable contribution to International comparative research on our work. employment services systems being Peter Defteros joined the Policy team undertaken by Melbourne University, in June 2012. Lance Wilson was funded by ARC Linkage grant, recruited to work on the future design NESA, Jobs Australia and Westgate of employment services system from Community Initiatives Group (WCIG). 2015. Jobs Australia maintained its understanding of community development work in other countries through CEO attendance at The Asian Solidarity Economy Forum (ASEF), in Kuala Lumpur, for which the theme was Social Enterprise as a Vehicle for Socio-Economic Transformation of Communities. The CEO also attended The International Forum on the Social and Solidarity Economy in Montreal. Jobs Australia Limited Annual Report 2011-12 13

JOBS AUSTRALIA BLANKET COVER PROGRAM

THE BLANKET COVER PROGRAM these further exacerbated the ability of Just before Christmas 2011, and after CONTINUES TO PROVIDE ACCESS TO A insurers to provide cover for many of their considerable feedback from our members, BROAD AND COMPREHENSIVE SUITE OF New Zealand clients. members received additional motor vehicle INSURANCE POLICIES ARRANGED BY OUR cover at no additional cost. This reimburses As a result of the global catastrophes, BROKER, AON RISK SERVICES. THESE staff and volunteers for any additional costs premium increases of up to 10% became ALLOW MEMBERS TO CONDUCT THEIR associated with losing their Rating One as the norm in 2011/2012. However our BUSINESSES WITH MINIMAL RISK WHILE the result of an accident while driving on Brokers at Aon Risk Services assisted AIMING TO REDUCE THE ADMINISTRATIVE organisational business. We also provided us during the latest renewal process to BURDEN OF MAINTAINING THE Public Liability Cover for up to $30 million leverage our 25 year claim history and the NECESSARY AND RELEVANT POLICIES TO dollars, as well as additional cover of up to size of our current membership to absorb PROTECT THEIR ASSETS, FUNDING AND $10,000 for damage to the driver’s vehicle many of the market pressures that would ULTIMATELY, THEIR REPUTATION. where their current insurer refuses the have otherwise driven the price of most claim - subject to the terms of the policy, of The combined purchasing power of the insurance policies upwards. As a result, the course. Jobs Australia network enables us to offer base price of cover did not change for the access to the Master Policies contained in third year in a row! KEEPING OUR MEMBERS INFORMED our Blanket Cover Program to members at Market instability in the insurance market The Blanket Cover Program’s website at a significantly lower fee than any individual has meant that insurers are now focusing www.blanketcover.com.au contains member member could obtain if it were to arrange on risk review and more detailed selection and sector specific information about and pay for similar insurance policies. processes. But, at this stage, Jobs Australia the suite of policies, along with news and In most cases, the level and scope of the and the subscribers to its Blanket Cover information about how to minimise an insurance provided under the Blanket Cover Insurance Program are considered a “good organisation’s operating risks. Program is generally far higher or broader bet” and this position assists our brokers In January 2012 we provided a significant than any individual member can obtain. to manage the market forces that would amount of information about volunteer otherwise dramatically increase the price of DEFYING GLOBAL MARKET FORCES motor vehicle usage, as well as some useful insurances or restrict the level of coverage tips members might need to consider when In Australia and internationally, 2011 was that we have been able to negotiate over a establishing internal policies for volunteers noted for the unrelenting frequency and long period of time. that use their own vehicles whilst on severity of natural catastrophe events: In 2011, the Program has expanded to cover organisation business. earthquakes in New Zealand; earthquake our members whose assets exceed $890 and tsunami in Japan, deadly tornadoes and In May 2012 we provided an analysis of million, with an annual income of $576 flooding in the United States and, closer to BDO’s Not-for-Profit Fraud Survey for 2012 million and a workforce of nearly 10,000 – home, flooding and storms along the east along with useful information about why and including both paid and unpaid workers. coast and bush fires in the west. By year’s how people engage in activities to defraud end, global natural catastrophes in 2011 OUR COMMITMENT TO CONTINUED businesses. This information was written resulted in record economic losses of $435 IMPROVEMENT in the context of how the Blanket Cover billion - second only to 2005 as the highest Program provides coverage of direct loss Over the past couple of years we have been loss year on record. Unfortunately for many sustained by our subscribers. able to extend the cover of our policies rebuilding communities, 2012 started with to make them more comprehensive. For aftershocks affecting Christchurch once example, our Fidelity Guarantee cover “In addition to the financial benefits, the Program more and flooding in Victoria. While the gives you access to staff that know our business was broadened to now include monies in earthquakes in New Zealand were not of and additional cover in areas which were not transit, computer and credit card fraud, and historically covered mainly due to costs.” the same magnitude as the previous events, counterfeit currency fraud. Mark Hudson, Burrandies Aboriginal Corporation 14

INDUSTRIAL RELATIONS

THE INDUSTRIAL RELATIONS (IR) Our objective in all our work is to provide employment are also significant areas TEAM PROVIDES COMPREHENSIVE high quality, values-based IR and HR for us that are subject to other modern ADVICE AND ADVOCACY FOR JOBS support for not-for-profit community awards. The transitional arrangements for AUSTRALIA MEMBERS ON INDUSTRIAL organisations, in order to help members SCHCADS have been quite complex and we RELATIONS AND HUMAN RESOURCE and the sector generally achieve their have assisted hundreds of subscribers to MANAGEMENT. THE SERVICE IS ALSO visions. understand their obligations in the award PROVIDED TO OUR SUBSCRIBERS modernisation process. In 2011-12 we continued to work towards THROUGH JOBS AUSTRALIA’S this objective in an environment where the EQUAL PAY CASE COMMUNITY SECTOR INDUSTRIAL community services sector is grappling RELATIONS (CSIR) SERVICE WHICH The SCHCADS award is subject to the with the implications of the equal pay ENCOMPASSED ABOUT 1257 OTHER February 2012 equal pay decision and decision and award modernisation. NOT-FOR-PROFIT COMMUNITY subsequent Equal Remuneration Order ORGANISATIONS BY THE END OF AWARDS AND LEGISLATION (ERO) that was published in June 2012. This landmark decision will have major 2011-2012. The Social, Community, Home Care & effects on the sector over the next several Disability Services Industry Award 2010 years. Jobs Australia played a significant (SCHCADS) and the Labour Market role in the case, working closely with Assistance Industry Award 2010 (LMA) are the Australian Council of Social Service the two main awards affecting our members (ACOSS) and National Disability Services and subscribers. Community-based (NDS) and representing community child care, adult education and supported sector employers in the proceedings. We IR STAFF MEMBERS: BACK - CAROLINE RYAN, MARGARET BALSILLIE, AND JENNIFER FORWARD supported the union claim in principle, FRONT - MICHAEL PEGG AND MICHELLE LAUFER arguing that the work of the sector has historically been undervalued and that gender was clearly a factor in this. The support of the Commonwealth and its funding commitments greatly assisted the case.

QUEENSLAND PAY EQUITY REGULATION The 2009 Queensland pay equity case led to some state-award community organisations being required to pay large pay increases to their workers. But many other organisations covered by federal awards at the time were exempt. In 2011 a regulation was announced that would flow on the state-based pay equity increase to some of those federal-award employers, where certain criteria were met. Jobs Australia, together with the Queensland Council of Social Service (QCOSS) and NDS, Jobs Australia Limited Annual Report 2011-12 15

received funding from the Queensland The early indications are that our educative Unfair dismissals and general protections Department of Communities to provide work on human resource management is claims continue to be a significant part of support for community organisations in assisting organisations to develop effective our work. In almost all cases we have been Queensland that were potentially covered management practices and improved able to reach acceptable settlements on by the regulation. workplace culture. behalf of our affected members, allowing them to avoid the disruption and cost of We undertook this major project at very In NSW we conducted a series of formal proceedings. However we have also short notice, delivering 19 workshops workshops on the changing IR landscape arbitrated a small number of cases where across the State and logging over 430 for SACS employers, in partnership with necessary. enquiries through a dedicated helpline. National Disability Services and the Our work helped to clarify a potentially very Australian Services Union, with funding COLLECTIVE BARGAINING confusing situation for many employers. provided by the NSW Government Collective bargaining continues to be an Department for Ageing, Disability and WORKSHOPS AND TRAINING option that is pursued by only a minority Home Care (ADHC). This program has of employers in the community sector. In 2011-12 we conducted a program of significantly improved employer awareness Nevertheless, the IR team assisted a workshops focused on effective human of industrial changes, compared with number of organisations to negotiate resource management for community other States, and has helped to minimise new agreements during the year, helping sector employers. This program of training disputation in NSW. them to develop industrial arrangements on topical issues became well established tailored to their needs. during the year. We also conducted ENQUIRIES AND DISPUTES in-depth consultancy work to assist a As always, the IR team continued to deal number of organisations in areas such with a high volume of enquiries regarding as organisation culture, and training line day to day industrial issues. The enquiries managers in effective staff management. handled by the team range from checking basic award entitlements through to advising on the management of difficult performance and misconduct issues.

What we did What it meant for members

Over 6000 industrial relations •Guidance on effective approaches to performance management and disciplinary processes enquiries handled - providing defences against unfair dismissal and other claims and improving management outcomes • Award interpretation in the context of changes due to award modernisation – reducing the risk of award breaches and costly disputes •Understanding of changes occurring as a result of the equal pay case

Over 70 formal disputes resolved, including Most disputes, including unfair dismissal and general protections claims, settled informally and in tribunals such as Fair Work Australia cost effectively, and a small number resolved in formal hearings on technical and jurisdictional grounds

Representation in enterprise bargaining Sustainable agreements of mutual benefit to the employer and their employees

Consultancy on HRM, and tailored training •Ensuring policies and procedures are up to date, effective and compliant with changed legislation for line managers •Practical support for line managers on good people management skills and improving workplace culture

60 pay tables updated and issued to members Confidence about paying staff the correct rates, particularly in light of complex transitional arrangements for modern awards and the Equal Remuneration Order

Over 50 workshops on current IR and Demystifying award modernisation, equal pay, and other topical issues for employers HRM issues 16

JOBS AUSTRALIA NATIONAL CONFERENCE

THE 2011 JOBS AUSTRALIA CONFERENCE guru Tim Williams talked about digital meeting the costs of JSA service delivery WAS HELD IN BRISBANE ON 12 – 14TH inclusion, and Susan Pascoe reported on in regional areas, the need to bring back OF OCTOBER. THREE HUNDRED AND not-for-profit regulatory reform. The author the Green Jobs Corps program, and (the SEVENTY DELEGATES CAME TO A Alice Pung gave a touching account of winner) Patricia Frost told the story of DIVERSE PROGRAM COMPRISING 61 growing up after arriving in Australia as a Ali, a man who has gone in and out of the PRESENTERS IN A TOTAL OF 56 PLENARY Cambodian refugee. doors of Inner West Skills over 20 years of AND WORKSHOP SESSIONS. Commonwealth employment programs. Diverse conference streams brought news The conference opened with The Sustain and developments in industrial relations, The Burundi drummers gave an Group’s CEO Matthew Tukaki’s invigorating employment services policy and practice, exhilarating performance to keep delegates keynote address about the state of affairs social innovation, skills and training inspired, and the Brisbane covers band The in the private recruitment industry and initiatives, and Board and management Accidents got the party people to their feet what this would mean for government- development. at the conference dinner. contracted employment services. Other Delegates at the conference had a chance Feedback on the 2011 program indicated plenary speakers turned our attention to to get on their soapbox in a segment called more appetite for opportunities to share developments affecting us all: John Connor Hyde Park Corner. We heard memorable and learn about service strategies in more from the Climate Institute talked about rants about the importance of work and depth, and this point has been taken on the low carbon future, the digital futures the fact that every job has value, about board for the 2012 conference.

“The topics offered were excellent and relevant to where “Jobs Australia plays a vital role in our we are at present. Well-being is definitely what our futures - the conference and leadership services are and should be about in the future.” has strengthened our reputation.”

“Always enjoy Jobs Australia conference. Thanks JA!”

“The topics offered were excellent and relevant to where we are at present. Well-being is definitely what our services “Highlights were catching up with the are and should be about in the future.” industry at large and being inspired with new ideas!”

“Thank you. Good venue, good friendly “Matthew Tukaki and Simon conference, good net working, Longstaff were both very thought good information, important for us provoking. Excellent.” in the bush.”

“Drummers of Burundi, great, fantastic!”

ABOVE: FEEDBACK FROM CONFERENCE ATTENDANCES . RIGHT: PHOTOS FROM THE 2012 JOBS AUSTRALIA NATIONAL CONFERENCE Jobs Australia Limited Annual Report 2011-12 17 18

AUSTRALIAN TRAINING NETWORK

THE AUSTRALIAN TRAINING NETWORK excessive red-tape for RTO business operation members delivering employment services to (ATN) COMMUNICATED EXTENSIVELY and viability. Indigenous Australians. The Australian Skills WITH MEMBERS ABOUT THE COUNCIL and Quality Authority (ASQA) concluded its first 10 ATN e-newsletters were published during OF AUSTRALIAN GOVERNMENTS (COAG) year of operation and Jobs Australia updated the year, with information encompassing the NATIONAL SKILLS AGENDA AND THE its RTO Quality Management System to keep National VET Regulator (NVR) standards and IMPLICATIONS OF CHANGES IN VOCATIONAL pace with changes in VET regulation and compliance topics, VET policy developments EDUCATION AND TRAINING (VET) FUNDING compliance. and funding opportunities. E-newsletter CONTESTABILITY THROUGHOUT 2011-12. subscriber numbers increased substantially POLICY DEVELOPMENT AND CONSULTATION In response to the significant changes in VET, throughout the year. PROCESSES a business modelling and pricing component A new RTO Advisory Service was introduced Throughout the past year the ATN Team, in was included in the year’s national round for members offering specialist advice, with conjunction with the Jobs Australia Policy of member networking meetings to equip consultant Therese Hickey providing RTO Team, has undertaken consultation with Registered Training Organisations (RTOs) to audit and re-registration preparation services, members and participated in several reference operate in an increasingly competitive training guidelines on setting up quality management groups to facilitate a flow of information and market. systems and tips for continuous improvement. feedback in important areas of community- The ATN was keen to provide members with The service was accessed by five member based training. tools to maintain a market advantage and organisations and with the rapidly changing These have included areas of foundation skills, to explore better ways to do things through VET landscape, this service is anticipated to core (employability) skills, informal learning, sharing delivery experiences. Several member grow in 2012-13. LLN, and, more recently, on Australia’s future organisations put on record the benefits of this The ATN Professional Development program skill and workforce development needs arising business development support. delivered 34 workshops to 315 participants, from the formation of the Australian Workforce MEMBERSHIP AND MEMBER SERVICES concluding on a successful note, with three and Productivity Agency (AWPA) and the COAG of the Jobs Australia developed and owned national skills agenda. In 2011-12 ATN membership fees were workshops (Managing RTO Records, Effective reduced, reflecting the end of partnering • Community Services Industry Skills Council Industry Consultation, Successful Validation arrangements. Membership numbers reduced Industry Reference Group – reviewing and Moderation Practice) receiving outstanding slightly from 77 to 72 – of which some 50 Employment Services training packages; feedback. organisations are RTOs. • Informal Learning Steering Committee - The ATN Team contributed to Jobs Australia’s The ATN team visited 14 member reviewing two courses in informal learning to October 2011 National Conference in Brisbane organisations to keep up with training issues achieve re-accreditation; with sessions on meeting skills challenges, and practice on the ground and facilitated contextualising flexible learning tools and • Innovation and Business Skills Australia seven member networking meetings, both achieving improved levels of Language, – providing feedback on the proposed face-to-face and by teleconference in State Literacy and Numeracy (LLN) for all Foundation Skills Training Package; and and regional areas to ensure wide coverage. Australians. The network meetings have built the ATN • Department of Education, Employment and community and provided opportunity for RTO ACCREDITED TRAINING Workplace Relations (DEEWR) and Ithaca sustained consultation on member needs and Consultants – providing feedback gathered by The Jobs Australia RTO deleted a number of daily training challenges. the ATN about the development of the Core qualifications from its Scope of Registration Skills for Work Framework, with our CEO, with the conclusion of partnering Key training issues for members in 2011-12 David Thompson, representing us on the arrangements in the latter half of 2011. were the deregulation of fees and flow-on consultation committee for this project. effects, the stability of future fees income, the Accredited training was provided through the integrity of providers, the quality of training Course in Indigenous Mentoring (80973ACT) for available in the marketplace and the burden of Indigenous organisations and Jobs Australia Jobs Australia Limited Annual Report 2011-12 19

INDIGENOUS TRAINING NETWORK

MEMBERSHIP The mentoring course is available to all •understanding current issues and best Jobs Australia members and is designed practice; Indigenous Training Network (ITN) to be undertaken by anyone employed in membership remained stable during the •learning about mentoring and mentoring any organisation delivering employment 2011-2012 year. support; services to Indigenous Australians. This The ITN network had 79 Indigenous member includes; JSA providers, Community •putting broader policy context around local organisations, with a further 22 organisations Development Employment Project (CDEP) work; and holding ITN Associate Membership at the organisations, Indigenous Employment •learning about Indigenous culture, history end of June 2012. Associate membership Program (IEP) providers, RTOs, Group and context. provides for organisations (or individuals) Training Organisations (GTO) and Indigenous Jobs Australia’s conference sponser, who are not Indigenous owned or operated community-based organisations. The course FaHCSIA, described the conference as but who work to provide services to has also been successfully delivered to “a worthwhile initiative in the Indigenous Indigenous Australians. human resources staff of major employers of space.” Indigenous jobseekers. ADVICE AND SUPPORT With two highly successful Indigenous Over the past year, the ITN has worked The ITN kept remote members informed and Forces at Work Conferences now completed, closely to support the activities of the took their views during the Government’s Jobs Australia is well placed to develop a Jobs Australia Foundation in promoting consideration of changes to remote conference that delivers an alternative to Indigenous youth leadership, including the employment services contracting, which the messages of disadvantage and despair delivery of mentor training to mentors. In resulted in the announcement of the Remote that dominate Indigenous news in Australia. January 2013 the ITN will again deliver Jobs and Communities Program (RJCP) in The storytellers highlighted at the two mentor training to mentors participating in April 2012. conferences have offered a unique insight the Indigenous Youth Leadership Program. In 2012 the ITN also provided advice and into how we might reframe the conversation During 2011-2012 the ITN supported the support to several member organisations to around Indigenous issues to be a development of a TAE40110 Bridging Course assist them to become Registered Training conversation about resilience and excellence. for potential Indigenous trainer assessors. Organisations (RTOs) in their own right and Storytellers from the 2012 Indigenous This foundation course is designed to to deliver accredited and non-accredited Forces at Work Conference were featured help increase the number of Indigenous training in local communities. As part of this in the second edition of the Fairfax Media, Australians successfully undertaking service, the ITN also conducted external Indigenous Jobs Australia magazine. TAE40110 Certificate IV in Training and audits on behalf of member organisations Assessment and going on to deliver As one delegate wrote, “there are some prior to registration or re-registration audits. qualifications to Indigenous Australians developments in Indigenous employment The popular ITN weekly newsletter continued to assist them in finding meaningful that engender a real sense of optimism, to provide members with up to date employment. based on the possibilities, not a focus on information about ITN members’ activities, disadvantage.” Indigenous issues, employment and training INDIGENOUS FORCES AT WORK With commercial conference companies services, VET policy issues and government CONFERENCE 2012 offering conference programs on a similar programs and funding opportunities. In March this year over 200 people attended topic at upwards of $2,500 per delegate, we the Jobs Australia Indigenous Forces at Work TRAINING AND PROFESSIONAL believe it is vital for Jobs Australia to continue Conference in Alice Springs. DEVELOPMENT to offer a credible, practice-oriented annual Delegates commented on the value and conference at one third of the cost. The ITN continues to deliver the popular importance of this conference for: and highly successful 80973ACT Course There are good reasons to continue with in Indigenous Mentoring to member •improving networks and contacts; an annual Indigenous Forces at Work organisations across Australia. Conference. 20

BOARD OF DIRECTORS

RON MIERS JULIE GRAHAM MIKE AMOR DIRECTOR VIC, CHAIR DIRECTOR VIC, DEPUTY CHAIR DIRECTOR NSW & ACT Ron is the CEO of Westgate Community With over thirteen years experience in Mike is Manager, Strategic Development Initiatives Group (WCIG) in Melbourne and the employment services industry, Julie for WGIC in Melbourne. Mike has had has been a member of Jobs Australia has worked in a variety of consultant, leadership roles in employment and since the early 1990s. WCIG provides training and management roles with training for 22 years and has been a Board employment, training, and services Karingal, a large Geelong-based disability member of Jobs Australia since 2007. for young people and specializes in organisation. This has included six years He was appointed Chair in 2008 and did employment services for people with as General Manager of MatchWorks. not offer himself for re-election in 2011. a mental illness. Ron is particularly Her current role is General Manager of interested in community organisations: Corporate Services for Karingal. Julie has AILSA PATERSON how they form and develop, and their been actively involved in the employment DIRECTOR WA management and governance. He services industry at a representative level Ailsa is the CEO of Jobs Australia Midland has worked in and with community through membership of the Jobs Australia and has worked in the community sector organisations in Melbourne’s western Board for the past four years, and the since the early 1980s. During that period suburbs since 1983 in housing, youth, NESA Board for the past two years. she has been responsible for the delivery health, counselling, community Locally, she is also a board member of of a range of employment and training development, employment,training the Geelong Region Vocational Education services. Ailsa has been proactive in the and vocational education. Council and Geelong and District Children’s WA network, consistently advocating open Centre. Julie is committed to ensuring that communication and cooperation between the community provides effective services members. She sees the role of a Jobs to people with disabilities. She believes Australia Board member as having the it is critical that we continue to provide potential to assist in the governance opportunities within our communities of the company and to foster open for people who are disadvantaged in the communication between members, labour market, or who find it difficult to the Secretariat and the Board. Alisa access or participate in training programs. retired from the Jobs Australia Board in November 2011. Jobs Australia Limited Annual Report 2011-12 21

WALLY LYNE LIN GORE MICHAEL KRAFFT DIRECTOR TAS DIRECTOR SA DIRECTOR QLD & NT Wally has had a long association with Lin has worked in the nonprofit sector Michael is Director of Economic Mersey Skill Training Inc., having joined across a broad range of community- Participation and Development, ACCES its Board in 1990. He has held the based employment, training and youth Services Inc (ASI). Over the last five years, position of Chair for 15 years. Wally is programs in South Australia for the he has overseen the development of ASI’s a qualified accountant and is also a past 25 years. She has networked employment programs division, growing it qualified company secretary and widely throughout the State and she into a multiregional program, and securing company director. Wally’s background is continues to do in her current role with QLD’s first (and only) CALD specific Job extremely diverse. He worked in Papua Heta, working in the communities of Services Australia (JSA) contract. He New Guinea for eight years where North, South, West and Eastern has initiated a range of business and he was involved in training Indigenous Adelaide. Regionally, she manages social enterprise projects that have people in finance and administration. training and support programs in the strengthened the connections between Until 2001 he was employed at the remote regions of Port Lincoln/Ceduna ASI, its clients and the wider community. Gordon Ibbott Group of Companies as and Northern Country SA. Lin has Manager of Finance & Administration supported the communities she has ASI offers integrated employment and and Company Secretary. His work in been involved with by sourcing funds to settlement services for migrants and the construction industry gave Wally an develop community resources, refugees, taking them from the airport in-depth knowledge of the economic particularly for the provision of services to to employment. By providing literacy conditions and trends in regional unemployed Indigenous Australians and programs, accredited training, targeted areas. Wally has a wide network of others disadvantaged in the community. vocational skill development and contacts within industry which has been She has been a member of the Jobs work placement programs alongside vital for a training organisation such as Australia Board since 2004 and is settlement services, ASI helps clients Mersey Skill Training Inc. His financial currently a member of the Audit to realise their aspirations and build background enables Wally to make and Finance Committee and the a solid foundation for a new life. a valuable contribution as a valuable Governance Committee. Michael has an extensive background in contribution as a member of the employment and industrial relations and Finance, Audit and Risk Committee. has worked across private industry, state He was a founding member of government and not-for-profit sectors. JobNet Tasmania and has been Chair of that organisation since its inception. 22

PETER QUARMBY DIANNE WATTS WILLIAM DAVIDSON DIRECTOR NSW & ACT Di is the CEO Fremantle Education Centre Bill Davidson is one of Australia’s most Peter has worked in the non-profit sector Inc (FEC) a Not For Profit RTO in Fremantle experienced service industry professionals. for over 25 years. He has been CEO of two WA delivering both accredited and non Bill has been in the forefront of outsourced employment service providers and was accredited training to an extremely broad service contracts, and has managed instrumental in the foundation of both range of people including disadvantaged significant service providers both within Community Sector Banking and Australia’s community groups. Di has worked within Australia and overseas. He has been first regional superannuation fund. Peter the Education and Training Industry the CEO of Public companies, Private also serves on a number of other Boards and Employment Services for over 20 companies, and Social enterprises, including Community 21 Limited, Illawarra years. She has established a large range and remains committed to working in a Disability Trust, Jobs Australia of networks and partnerships to build collaborative manner with all stakeholders Foundation, Access Community Group, FEC into a rapidly growing and dynamic as a key component of achieving successful COMMACT Australia, and INAISE.” quality organisation servicing the wider outcomes. Bill Davidson is currently the community including Indigenous groups Cheif Executive Officer of Job Futures in remote WA communities. Di joined the Ltd. and joined the Jobs Australia Board on the 21st of February 2012. Board on the 13th of October 2011. Di is a member of, and has established effective partnerships with many Training and Employment organisations and has been a trustee for the Wongutha Peoples Education and Recreational Trust in WA for over 10 years. Jobs Australia Limited Annual Report 2011-12 23

JOHN HARTLEY

John is the Chief Executive Officer of Workways Australia Limited, a regionally based non-profit organisation delivering the Job Services Australia and other prgrams related to Youth and Indigenous services across eastern Victoria and southern New South Wales. John has over 13 years experience in the employment services sector and currently sits on a number of community based boards. Born and raised in a small country town, John understands the service needs of the regional communities and is proud that Workways Australia services regional communities that previously had little or no local access to employment services. John is passionate about the services Workways Australia delivers to disadvantaged people and communities. John is a Fellow of the Australia Institute of Management (FAIM), Member of the Australian Institute of Company Directors (MAICD) and a Member of the Australian Human Resources Institute (MAHRI). John joined the Board in November 2011. 24

DIRECTORS’ REPORT

Your directors present this report from that position in 1991 to form his own AFTER BALANCE DATE EVENTS on the entity for the financial Chartered Accountancy and Chartered No matters or circumstances have year ended 30 June 2012. Secretarial practice. His experience arisen since the end of the financial year makes him uniquely suited to provide which significantly affected or may DIRECTORS outsourced company secretarial services. significantly affect the operations of the The names of each person who has entity, the results of those operations, been a director during the year and DAVID THOMPSON or the state of affairs of the entity in to the date of this report are: David is also the CEO of Jobs Australia. future financial years. Mike Amor Retired Oct 2011 PRINCIPAL ACTIVITIES FUTURE DEVELOPMENTS Wally Lyne The principal activity of the entity dring The entity expects to maintain the present Lin Gore the financial year have been the provision status and level of operations and hence Julie Graham Retired Oct 011 of services to the network of member there are no likely developments in the Ron Miers organisations throughout Australia, entity’s operations. Ailsa Paterson Retired Nov 2011 in line with the company’s objectives, Peter Quarmby as expressed in the Constitution. ENVIRONMENTAL ISSUES Michael Kraft The entity’s operations are not regulated No significant changes in the nature of William Davidson Elected Oct 2011 by any significant environmental the entity’s activity occured during the John Hartley Appointed Nov 2011 regulation under a law of the financial year. Diane Watts Appointed Feb 2012 Commonwealth or of a state or territory. Directors have been in office since the OPERATING RESULTS OPTIONS start of the financial year to the date of this The loss of the entity amounted No options over issued shares or interests report unless otherwise stated. to $92,448 (2011: ($131,039)). in the entity were granted during or since the end of the financial year COMPANY SECRETARY REVIEW OF OPERATIONS and there were no options outstanding The following person held the A review of the operations of the entity at the date of this report. position of entity secretary at the during the financial year indicated that end of the financial year. the operating loss of the entity was due to a moderate decrease in revenue RAY SOUTH in membership fees and activities Ray is a Fellow of the Institute of Chartered related to the organisation’s registered Accountants, the Australian Society of training arm and an increase in this Certified Practicing Accountants and cost centre’s operating expenses. the Chartered Institute of Secretaries. Having gained his initial qualifications at SIGNIFICANT CHANGES Cooper Brothers (now Price Waterhouse IN STATE OF AFFAIRS Coopers) he took executive positions in No significant changes in the entity’s state the share-broking industry, The Stock of affairs occurred during the financial year. Exchange of Melbourne and the Australian Stock Exchange (ASX). He held a national executive position with ASX until he retired Jobs Australia Limited Annual Report 2011-12 25

MEETINGS OF DIRECTORS During the financial year, 6 meetings of directors were held. Attendances by each director were as follows: Number eligible to attend Number attended Mike Amor 1 1 retired 13 Oct 2011 Wally Lyne 6 4 Lin Gore 6 4 Julie Graham 1 1 retired 13 Oct 2011 Ron Miers 6 6 Ailsa Paterson 3 0 retired Nov 2011 Peter Quarmby 6 5 Michael Krafft 6 4 William Davidson 4 3 elected 13 Oct 2011 John Hartley 4 4 appointed Nov 2011 Dianne Watts 2 2 appointed 21 Feb 2012

INDEMNIFYING OFFICERS OR AUDITOR No indemnities have been given or insurance premiums paid, during or since the end of the financial year, for any person who is or has been an officer or auditor of the entity.

DIRECTOR RENUMERATION No Directors were paid during the 2011/12 financial year.

PROCEEDINGS ON BEHALF OF THE ENTITY No person has applied for leave of Court to bring proceedings on behalf of the entity or intervene in any proceedings to which the entity is a party for the purpose of taking responsibility on behalf of the entity for all or any part of those proceedings. The entity was not a party to any such proceedings during the year.

AUDITOR’S INDEPENDENCE DECLARATION The lead auditor’s independence declaration for the year ended 30 June 2012 has been received and can be found on page 26 of the directors’ report. Signed in accordance with a resolution of the Board of Directors.

Ron Miers Director/Chairperson Dated this 9th day of October 2012 26

AUDITOR’S INDEPENDENCE DECLARATION

AUDITOR’S INDEPENDENCE DECLARATION UNDER S 307C OF THE CORPORATIONS ACT 2001

TO THE DIRECTORS OF JOBS AUSTRALIA LIMITED

I declare that, to the best of my knowledge and belief, during the year ended 30 June 2012 there have been:

i. no contraventions of the auditor independence requirements as set out in the Corporations Act 2001 in relation to the audit; and

ii. no contraventions of any applicable code of professional conduct in relation to the audit.

Stephen Wight Director Davidsons Assurance Services Pty Ltd 101 West Fyans Street Geelong Victoria 3220 Dated this 9th day of October 2012 Jobs Australia Limited Annual Report 2011-12 27

FINANCIAL STATEMENTS

2012 2011 Note $ $

STATEMENT OF COMPREHENSIVE INCOME FOR THE YEAR ENDED 30 JUNE 2012

REVENUES FROM ORDINARY ACTIVITIES Revenue from Government Grants 2 5 117,768 Other Revenue 2 5,867,138 5,265,869 5,867,143 5,383,637 EXPENSES FROM ORDINARY ACTIVITIES Employee expenses 2,395,932 2,270,657 Depreciation & amortisation expenses 3 70,875 80,792 Finance costs 3 60,020 55,260 Insurance expenses 1,578,313 1,420,129 Impairment of financial assets 7(a) 4,599 30,536 Travel expenses 398,247 284,233 Consultancy expenses 608,605 425,807 Donations 61,785 4,358 Other expenses from operating activities 781,215 942,904 5,959,591 5,514,676

Profit/(loss) attributable by members of the entity (92,448) (131,039)

OTHER COMPREHENSIVE INCOME Revaluation increment - 380,320 Total Comprehensive Income (92,448) (249,281)

The accompanying notes form part of these financial statements 28

2012 2011 Note $ $

STATEMENT OF FINANCIAL POSITION AS AT 30 JUNE 2012

ASSETS CURRENT ASSETS Cash and cash equivalents 4 2,141,280 2,018,328 Trade and other receivables 5 144,631 109,097 Other assets 6 58,247 107,984 TOTAL CURRENT ASSETS 2,344,158 2,235,409

NON CURRENT ASSETS Financial assets 7 1,730,093 1,733,174 Property, plant and equipment 8 2,130,414 2,119,492 Intangible Assets 9 67,021 59,324 TOTAL NON CURRENT ASSETS 3,927,528 3,911,990 TOTAL ASSETS 6,271,686 6,147,399

LIABILITIES CURRENT LIABILITIES Trade and other payables 10 317,655 177,308 Short-term provisions 11 422,760 330,802 TOTAL CURRENT LIABILITIES 740,415 508,110

NON CURRENT LIABILITIES Long-term provisions 11 201,097 216,667 TOTAL NON CURRENT LIABILITIES 201,097 216,667 TOTAL LIABILITIES 941,512 724,777 NET ASSETS 5,330,174 5,422,622

EQUITY Retained earnings 3,654,401 3,746,849 Reserves 1,675,773 1,675,773 TOTAL EQUITY 5,330,174 5,422,622

The accompanying notes form part of these financial statements Jobs Australia Limited Annual Report 2011-12 29

Retained Earnings Revaluation Total $ Surplus $

STATEMENT OF CHANGES IN EQUITY FOR THE YEAR ENDED 30 JUNE 2012

BALANCE AS AT 1 JULY 2010 3,877,888 1,295,453 5,173,341 Net Result (131,039) - (131,039) Other Comprehensive Income - 380,320 380,320

Balance at 30 June 2011 3,746,849 1,675,773 5,422,622 Net Result (92,448) - (92,448) Other Comprehensive Income - - -

BALANCE AT 30 JUNE 2012 3,654,401 1,675,773 5,330,174

2012 2011

CASH FLOW STATEMENT FOR THE YEAR ENDED 30 JUNE 2012

CASH FLOW FROM OPERATING ACTIVITIES Receipts from customers 5,722,686 5,191,082 Interest received 136,672 171,467 Government grants 5 117,768 Payments to suppliers and employees (5,645,005) (5,573,164) Finance costs (60,020) (55,260) Net cash provided by/(used in) operating activities 15 154,338 (148,107)

CASH FLOW FROM INVESTING ACTIVITIES Payment for purchase of property, plant & equipment (60,258) (9,331) Proceeds from sale of property, plant and equipment - - Payments for purchase of intangibles (29,236) (64,674) Payments for purchase of investments (1,518) (39,655) Net cash provided by/(used in) investing activities (91,012) (113,660)

CASH FLOWS FROM FINANCING ACTIVITIES Proceeds from borrowings 1,637,939 1,471,111 Repayment of borrowings (1,578,313) (1,420,129) Net cash provided by/(used in) financing activities 59,626 50,982

Net increase/(decrease) in cash held 122,952 (210,785) Cash and cash equivalents at the beginning of the financial Year 2,018,328 2,229,113 Cash and cash equivalents at the end of the financial Year 15 2,141,280 2,018,328

The accompanying notes form part of these financial statements 30

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 30 JUNE 2012

The financial statements are for Jobs Australia Limited as an B. PROPERTY, PLANT AND EQUIPMENT individual entity, incorporated and domiciled in Australia. Each class of property, plant and equipment is carried at cost or fair Jobs Australia is a company limited by guarantee. values as indicated, less, where applicable, accumulated depreciation and impairment losses. NOTE 1. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES PROPERTY, PLANT AND EQUIPMENT Increases in the carrying amount arising on revaluation of land and BASIS OF PREPARATION buildings are credited to a revaluation reserve in equity. Decreases The financial statements are a general purpose financial report that that offset previous increases of the same classes of assets are has been prepared in accordance with Australian Accounting charged against fair value reserves directly in equity; all other Standards (including Australian Accounting Interpretations) and the decreases are charged to the income statement. Each year the Corporations Act 2001. difference between depreciation based on the revalued carrying amount of the asset charged to the income statement and depreciation Australian Accounting Standards set out accounting policies that the based on the asset’s original cost is transferred from the revaluation AASB has concluded would result in a financial statements containing reserve to retained earnings. relevant and reliable information about transactions, events and conditions. Material accounting policies adopted in the preparation Increases in the carrying amount arising on revaluation of land and of these financial statements are presented below and have been buildings are credited to a revaluation reserve in equity. Decreases consistently applied unless otherwise stated. that offset previous increases of the same classes of assets are charged against fair value reserves directly in equity; all other The financial report has been prepared on an accruals basis and decreases are charged to the income statement. Each year the is based on historical costs, modified, where applicable by the difference between depreciation based on the revalued carrying measurement at fair value of selected non-current assets, financial amount of the asset charged to the income statement and depreciation assets and financial liabilities. based on the asset’s original cost is transferred from the revaluation reserve to retained earnings. ACCOUNTING POLICIES A. REVENUE Any accumulated depreciation at the date of revaluation is eliminated against the gross carrying amount of the asset and the net amount Revenue from the sale of goods is recognised upon the delivery of is restated to the revalued amount of the asset. Freehold land and goods to customers. buildings that have been contributed at no cost, or for nominal cost Grant revenue is recognised in the income statement when the entity are valued and recognised at the fair value of the asset at the date it obtains control of the grant and it is probable that the economic is acquired. benefits gained from the grant will flow to the entity and the amount of the grant can be measured reliably. PLANT AND EQUIPMENT If conditions are attached to the grant which must be satisfied before Plant and equipment are measured on the cost basis less depreciation it is eligible to receive the contribution, the recognition of the grant as and impairment losses. revenue will be deferred until those conditions are satisfied. The carrying amount of plant and equipment is reviewed annually When grant revenue is received whereby the entity incurs an obligation by directors to ensure it is not in excess of the recoverable amount to deliver economic value directly back to the contributor, this is from these assets. The recoverable amount is assessed on the considered a reciprocal transaction and the grant revenue is recognised basis of the expected net cash flows that will be received from the in the balance sheet as a liability until the service has been delivered to assets employment and subsequent disposal. The expected net cash the contributor, otherwise the grant is recognised as income on receipt. flows have been discounted to their present values in determining recoverable amounts. Interest revenue is recognised using the effective interest rate method, which for floating rate financial assets is the rate inherent in the Plant and equipment that have been contributed at no cost, or for instrument. Dividend revenue is recognised when the right to receive nominal cost are valued and recognised at the fair value of the asset at a dividend has been established. the date it is acquired. Revenue from the rendering of a service is recognised upon the delivery DEPRECIATION of the service to the customers. The depreciable amount of all fixed assets including buildings and capitalised lease assets, but excluding freehold land, is depreciated All revenue is stated net of the amount of goods and services tax (GST). on a straight line basis over the asset’s useful life to the entity commencing from the time the asset is held ready for use. Leasehold improvements are depreciated over the shorter of either the unexpired period of the lease or the estimated useful lives of the improvements. Jobs Australia Limited Annual Report 2011-12 31

The depreciation rates used for each class of depreciable assets are: (i) Financial assets at fair value through profit or loss CLASS OF FIXED ASSET DEPRECIATION RATE Financial assets are classified at ‘fair value through profit or loss’ when Buildings 2% they are held for trading for the purpose of short-term profit taking, or Plant and equipment 20-40% where they are derivatives not held for hedging purposes, or when they Motor Vehicle 22.50% are designated as such to avoid an accounting mismatch or to enable Freehold improvements 2.50% performance evaluation where a group of financial assets is managed by key management personnel on a fair value basis in accordance with The assets’ residual values and useful lives are reviewed, and adjusted a documented risk management or investment strategy. Such assets if appropriate, at each balance sheet date. are subsequently measured at fair value with changes in carrying value Asset classes carrying amount is written down immediately to its being included in profit or loss. recoverable amount if the asset’s carrying amount is greater than its (ii) Loans and receivables estimated recoverable amount. Loans and receivables are non-derivative financial assets with fixed or Gains and losses on disposals are determined by comparing proceeds determinable payments that are not quoted in an active market and are with the carrying amount. These gains or losses are included in the subsequently measured at amortised cost. income statement. When revalued assets are sold, amounts included (iii) Held-to-maturity investments in the revaluation reserve relating to that asset are transferred to Held-to-maturity investments are non-derivative financial assets that retained earnings. have fixed maturities and fixed or determinable payments, and it is C. FINANCIAL INSTRUMENTS the entity’s intention to hold these investments to maturity. They are INITIAL RECOGNITION AND MEASUREMENT subsequently measured at amortised cost. Financial assets and financial liabilities are recognised when the entity (iv) Available-for-sale financial assets becomes a party to the contractual provisions to the instrument. For Available-for-sale financial assets are non-derivative financial assets financial assets, this is equivalent to the date that the company com- that are either not capable of being classified into other categories mits itself to either purchase or sell the asset (ie trade date accounting of financial assets due to their nature, or they are designated as is adopted). Financial instruments are initially measured at fair value such by management. They comprise investments in the equity of plus transactions costs except where the instrument is classified ‘at other entities where there is neither a fixed maturity nor fixed or fair value through profit or loss’ in which case transaction costs are determinable payments. expensed to profit or loss immediately. (v) Financial liabilities CLASSIFICATION AND SUBSEQUENT MEASUREMENT Non-derivative financial liabilities (excluding financial guarantees) are Finance instruments are subsequently measured at either fair value, subsequently measured at amortised cost. amortised cost using the effective interest rate method or cost. Fair value represents the amount for which an asset could be exchanged FAIR VALUE or a liability settled, between knowledgeable, willing parties. Where Fair value is determined based on current bid prices for all quoted available, quoted prices in an active market are used to determine investments. Valuation techniques are applied to determine fair value. In other circumstances, valuation techniques are adopted. the fair value for all unlisted securities, including recent arm’s length transactions, reference to similar instruments and option AMORTISED COST IS CALCULATED AS: pricing models. i. the amount at which the financial asset or financial liability is measured at initial recognition; IMPAIRMENT ii. less principal repayments; At each reporting date, the entity assesses whether there is objective iii. plus or minus the cumulative amortisation of the difference, if evidence that a financial instrument has been impaired. In the case of any, between the amount initially recognised and the maturity amount available-for-sale financial instruments, a prolonged decline in the value calculated using the effective interest method; and of the instrument is considered to determine whether an impairment iv. less any reduction for impairment. has arisen. Impairment losses are recognised in the Income Statement. The effective interest method is used to allocate interest income or DERECOGNITION interest expense over the relevant period and is equivalent to the rate Financial assets are derecognised where the contractual rights to that exactly discounts estimated future cash payments or receipts receipt of cash flows expires or the asset is transferred to another (including fees, transaction costs and other premiums or discounts) party whereby the entity no longer has any significant continuing through the expected life (or when this cannot be reliably predicted, involvement in the risks and benefits associated with the asset. the contractual term) of the financial instrument to the net carrying Financial liabilities are derecognised where the related obligations amount of the financial asset or financial liability. Revisions to expected are either discharged, cancelled or expired. The difference between future net cash flows will necessitate an adjustment to the carrying the carrying value of the financial liability, which is extinguished value with a consequential recognition of an income or expense in or transferred to another party and the fair value of consideration profit or loss. paid, including the transfer of non-cash assets or liabilities assumed, is recognised in profit or loss. 32

D. IMPAIRMENT OF ASSETS J. COMPARATIVE FIGURES At each reporting date, the entity reviews the carrying values of its Where required by Accounting Standards comparative figures have tangible and intangible assets to determine whether there is any been adjusted to conform with changes in presentation for the current indication that those assets have been impaired. If such an indication financial year. exists, the recoverable amount of the asset, being the higher of the K. CRITICAL ACCOUNTING ESTIMATES AND JUDGMENTS asset’s fair value less costs to sell and value in use, is compared to the The directors evaluate estimates and judgments incorporated into the asset’s carrying value. Any excess of the asset’s carrying value over its financial report based on historical knowledge and best available cur- recoverable amount is expensed to the Income Statement. rent information. Estimates assume a reasonable expectation of future Where the future economic benefits of the asset are not primarily events and are based on current trends and economic data, obtained dependent upon the asset’s ability to generate net cash inflows and both externally and within the company. when the entity would, if deprived of the asset, replace its remaining KEY ESTIMATES future economic benefits, value in use is determined as the depreciated Impairment: replacement cost of an asset. The company assesses impairment at each reporting date by Where it is not possible to estimate the recoverable amount of an evaluation of conditions and events specific to the company that may assets class, the entity estimates the recoverable amount of the be indicative of impairment triggers. Recoverable amounts cash-generating unit to which the class of assets belong. of relevant assets are reassessed using value-in-use calculations which incorporate various key assumptions. Where an impairment loss on a revalued asset is identified, this is debited against the revaluation reserve in respect of the same class L. ECONOMIC DEPENDENCE of asset to the extent that the impairment loss does not exceed the Jobs Australia Limited is not dependent on any entity for the majority amount in the revaluation reserve for that same class of asset. of its revenue used to operate the business. E. EMPLOYEE BENEFITS M. NEW ACCOUNTING STANDARDS FOR APPLICATION Provision is made for the entity’s liability for employee benefits arising IN FUTURE PERIODS from services rendered by employees to Balance Sheet date. Employee The AASB has issued new, revised and amended standards and benefits expected to be settled within one year together with benefits interpretations that have mandatory application dates for future arising from wages, salaries and annual leave which may be settled reporting periods. The company has decided against early adoption after one year, have been measured at the amounts expected to be paid of these standards. and has not yet assessed the impact of these when the liability is settled. Other employee benefits payable later than standards or interpretations. one year have been measured at the net present value. Contributions are made by the entity to an employee superannuation fund and are charged as expenses when incurred. F. CASH AND CASH EQUIVALENTS Cash and cash equivalents include cash on hand, deposits held at-call with banks, other short-term highly liquid investments with original maturities of three months or less, and bank overdrafts. G. GOODS AND SERVICES TAX (GST) Revenues, expenses and assets are recognised net of the amount of GST, except where the amount of GST incurred is not recoverable from the Australian Taxation Office. In these circumstances the GST is recognised as part of the cost of acquisition of the asset or as part of an item of expense. Receivables and payables in the Balance Sheet are shown inclusive of GST. Cash flows are presented in the Cashflow Statement on a gross basis, except for the GST component of investing and financing activities, which are disclosed as operating cash flows. H. INCOME TAX No provision for income tax has been raised as the entity is exempt from income tax under Division 50 of the Income Tax Assessment Act 1997. I. PROVISIONS Provisions are recognised when the entity has a legal or constructive obligation, as a result of past events, for which it is probable that an outflow of economic benefits will result and that outflow can be reliably measured. Provisions recognised represent the best estimate of the amounts required to settle the obligation at reporting date. Jobs Australia Limited Annual Report 2011-12 33

2012 2011 2012 2011 Note $ $ Note $ $

NOTE 2. REVENUE AND OTHER INCOME B. SIGNIFICANT REVENUE AND EXPENSES REVENUE FROM GOVERNMENT GRANTS Net gain/(loss) on disposal of non-current assets Proceeds on disposal - - Government Funding 5 117,768 Disposals at cost - - 5 117,768 Net profit on disposal as at 30 June - - OTHER REVENUE Blanket Cover Subscriptions Fees 3,233,893 3,221,564 NOTE 4. CASH AND CASH EQUIVALENTS Membership Fees 1,086,268 774,526 CURRENT CSIR Subscription Services 476,499 388,438 Cash at bank 2,140,276 2,017,354 Conference Participants Fees 544,071 357,285 Cash on hand 1,004 974 JAVET Royalties 39,477 100,635 2,141,280 2,018,328 Other Revenue 350,258 251,954 Interest and Dividends Income 136,672 171,467 5,867,138 5,265,869 NOTE 5. TRADE AND OTHER RECEIVABLES Total Revenue 5,867,143 5,383,637 Trade receivables 144,631 125,356 Provision for impairment 5(a) - (16,259) NOTE 3. PROFIT FOR THE YEAR 144,631 109,097

A. EXPENSES A. PROVISIONS FOR IMPAIRMENT OF RECEIVABLES Depreciation and Amortisation Current trade receivables are generally on 30-day terms. These Office equipment 16,767 35,456 receivables are assessed for recoverability and a provision for Buildings and freehold improvements 27,283 26,226 impairment is recognised when there is objective evidence that an Motor Vehicle 5,286 13,760 individual trade receivable is impaired. These amounts have been included in other expense items. Amortisation of website and software 21,539 5,350 Total depreciation and amortisation 70,875 80,792 Movement in the provision for impairment of receivables is as follows: Provision for impairment as at 30 June 2010 - Interest expense on financial liabilities Decrease in provision recognised in profit and loss (16,259) not at fair value through profit or loss 60,020 55,260 Provision for impairment as at 30 June 2011 (16,259) Doubtful Debts expense (16,259) 16,259 Decrease in provision recognised in profit and loss 16,259 Provision for impairment as at 30 June 2012 - Rental expense on operating leases Minimum lease payments 13,509 9,509 B. CREDIT RISK - TRADE AND OTHER RECEIVABLES Total rental expense 13,509 9,509 The company does not have any material credit risk exposure to any single receivable or group of receivables. Auditors Remuneration The following table details the company’s trade and other Audit Services 14,035 13,550 receivables exposed to credit risk (prior to collateral and other credit Total Audit remuneration 14,035 13,550 enhancements) with ageing analysis and impairment provided for thereon. Amounts are considered as ‘past due’ when the debt. The balances of receivables that remain within initial trade terms (as detailed in the table) are considered to be of high credit quality. The company does not hold any financial assets whose terms have been renegotiated, but which would otherwise be past due or impaired. There are no balances within trade receivables that contain assets that are impaired and are past due. It is expected that these balances will be received when due. 34

2012 2011 Note $ $

NOTE 6. OTHER ASSETS GST receivable (201) 20,618 Prepayments 20,078 58,320 Sundry debtors 38,370 29,046 58,247 107,984

NOTE 7. FINANCIAL ASSETS Non Current Available-for-sale financial assets 7(a) 1,730,093 1,733,174 1,730,093 1,733,174

A. AVAILABLE FOR SALE FINANCIAL ASSETS COMPRISE: Listed investments at fair value -Shares in listed corporations 1,660,093 1,663,174 Unlisted investments at fair value 70,000 70,000

RECONCILIATION Reconciliation of the fair values at the beginning and of the current and previous financial year are set out below: Opening fair value 1,733,174 1,724,055 Additions 1,518 39,655 Revaluation decrements (4,599) (30,536) Closing fair value 1,730,093 1,733,174

NOTE 8. PROPERTY, PLANT AND EQUIPMENT LAND AND BUILDINGS Freehold land at fair value: At fair value 1,050,000 1,050,000 Total Land 1,050,000 1,050,000

Buildings at fair value: 708 Elizabeth Street, Melbourne 1,025,000 1,025,000 Improvements at cost 3,859 - Less accumulated depreciation (36,199) (8,916) Total Buildings 992,660 1,016,084 Total Land and Buildings 2,042,660 2,066,084

OFFICE EQUIPMENT At Cost 385,913 329,514 Less accumulated depreciation (316,369) (299,602) 69,544 29,912

MOTOR VEHICLE At Cost 61,157 61,157 Less Accumulated Depreciation (42,947) (37,661) 18,210 23,496 Total Plant and Equipment 87,754 53,408 Total Property, Plant and Equipment 2,130,414 2,119,492 Jobs Australia Limited Annual Report 2011-12 35

2012 2011 Note $ $

MOVEMENTS IN CARRYING AMOUNTS Movement in the carrying amounts for each class of property, plant and equipment between the beginning and the end of the current financial year:

Land and Buildings Furniture and Equipment Motor Vehicles Total $

2011 Balance at the beginning of the year 1,711,990 56,037 37,256 1,805,283 Additions at cost - 9,331 - 9,331 Revaluation Increment 380,320 - - 380,320 Depreciation expense (26,226) (35,456) (13,760) (75,442) Carrying amount at end of year 2,066,084 29,912 23,496 2,119,492

2012 Balance at the beginning of the year 2,066,084 29,912 23,496 2,119,492 Additions at cost 3,859 56,399 - 60,258 Disposals - - - - Depreciation expense (27,283) (16,767) (5,286) (49,336) Carrying amount at end of year 2,042,660 69,544 18,210 2,130,414

ASSET REVALUATIONS The revaluation of freehold land and building were based on the assessment of their current market value. The independent revaluation on 24 February 2011 was carried out by Charter Keck Cramer. The valuation was made in accordance with a regular policy to revalue land and buildings every three years.

2012 2011 2012 2011 Note $ $ Note $ $

NOTE 9. INTANGIBLES NOTE 11. PROVISIONS Website & software at cost 93,910 64,674 CURRENT Less Accumulated Amortisation (26,889) (5,350) Annual Leave 199,125 176,812 67,021 59,324 Long Service Leave 170,807 120,900 Unused Sick Leave 52,828 33,090 422,760 330,802 NOTE 10. TRADE AND OTHER PAYABLES

CURRENT NON CURRENT Trade payables 198,224 108,433 Long Service Leave 52,864 71,431 Accruals (8,050) 2,292 Unused Sick Leave 148,233 145,236 Sundry Creditors 16,873 15,601 201,097 216,667 Loan - Jobs Australia Foundation 110,608 50,982 317,655 177,308 PROVISION FOR LONG-TERM EMPLOYEE BENEFITS A provision has been recognised for employee entitlements relating to long service leave. In calculating the present value of future cash flows in respect of long service leave, the probability of long service leave being taken is based on historical data. The measurement and recognition criteria relating to employee benefits has been included in Note 1 to this report. 36

2012 2011 2012 2011 Note $ $ Note $ $

NOTE 12. CAPITAL AND LEASING COMMITMENTS NOTE 16. FINANCIAL RISK MANAGEMENT OPERATING LEASE COMMITMENTS The company’s financial instruments consist mainly of deposits with Non-cancellable operating leases contracted for but not capitalised banks, local money market instruments, short-term investments, in the financial statements accounts receivable, payables and leases. The totals for each category of financial instruments, measured in PAYABLE - MINIMUM LEASE PAYMENTS accordance with AASB 139 as detailed in the accounting policies to -no later than 1 year 4,492 18,157 these financial statements, are as follows: Total Lease Liability 4,492 18,157 FINANCIAL ASSETS NOTE 13. KEY MANAGEMENT PERSONNEL Cash and Cash Equivalents 4 2,141,280 2,018,328 Trade receivables 5 144,631 109,097 COMPENSATION Available for sale financial assets Short Term Benefits Total Shares in listed corporations 7(a) 1,660,093 1,663,174 $ $ Shares in unlisted corporations 7(a) 70,000 70,000 2012: Total compensation 231,463 231,463 Total Financial Assets 4,016,004 3,790,599 2011: Total compensation 218,707 218,707

FINANCIAL LIABILITIES NOTE 14. RELATED PARTY TRANSACTIONS Financial liabilities at amortised cost 10 317,655 177,308 Trade and other payables 317,655 177,308 No director has entered into a material contract with the Company since the end of the previous financial year and there were no material contracts, including directors interest subsisting at year end. FINANCIAL RISK MANAGEMENT POLICIES Consisting of senior committee members, the finance committee’s Transactions between related parties are on normal commercial terms and conditions no more favourable than those available to other parties overall risk management strategy seeks to assist the company in unless otherwise stated. meeting its financial targets, whilst minimising potential adverse effects on financial performance. Risk management policies are NOTE 15. CASH FLOW INFORMATION approved and reviewed by the finance committee on a regular basis. These include credit risk policies and future cash flow requirements. A. RECONCILIATION OF CASH Cash at Bank 4 2,141,280 2,018,328 SPECIFIC FINANCIAL RISK EXPOSURES AND MANAGEMENT 2,141,280 2,018,328 The main risks the company is exposed to through its financial instruments are credit risk, liquidity risk and market risk relating to B. RECONCILIATION OF CASH FLOW FROM OPERATIONS WITH interest rate risk and equity price risk. PROFIT AFTER INCOME TAX Profit/(loss) after income tax (92,448) (131,039) A. CREDIT RISK CREDIT RISK EXPOSURES NON CASH FLOWS The maximum exposure to credit risk by class of recognised financial Depreciation & Amortisation 70,875 80,792 assets at the end of the reporting period is equivalent to the carrying Impairment on Managed Fund 4,599 30,536 value and classification of those financial assets (net of any provisions) Profit on Disposal of Motor Vehicle - - as presented in the statement of financial position. Doubtful Debt expense (16,259) 16,259 Credit risk related to balances with banks and other financial institutions is managed by the finance committee in accordance with CHANGES IN ASSETS AND LIABILITIES approved Board policy. Such policy requires that surplus funds are only (Increase)/decrease in Trade Debtors (7,780) 96,680 invested with counterparties with a Standard and Poor’s counterparty (Increase)/decrease in Prepayments 38,242 (19,433) credit ratings. Increase/(decrease) in Payables 80,721 (166,702) Increase/(decrease) in Provisions 76,388 (55,200) Cash and cash equivalents Net Cash Used in Operating Activities 154,338 (148,107) -AA Rated 2,141,280 2,018,328 4 2,141,280 2,018,328 Jobs Australia Limited Annual Report 2011-12 37

B. LIQUIDITY RISK Liquidity risk arises from the possibility that the company might encounter difficulty in settling its debts or otherwise meeting its obligations related to financial liabilities. The company manages this risk through the following mechanisms: -preparing forward looking cash flow analysis in relation to its operational, investing and financing activities; -maintaining a reputable credit profile; -managing credit risk related to financial assets; -only investing surplus cash with major financial institutions; and -comparing the maturity profile of financial liabilities with the realisation profile of financial assets. The tables below reflect an undiscounted contractual maturity analysis for financial liabilities. Cash flows realised from financial assets reflect management’s expectation as to the timing of realisation. Actual timing may therefore differ from that disclosed. The timing of cash flows presented in the table to settle financial liabilities reflects the earliest contractual settlement dates.

Within 1 Year 1 to 5 Years Over 5 Years Total 2012 2011 2012 2011 2012 2011 2012 2011 $ $ $ $ $ $ $ $ FINANCIAL LIABILITIES DUE FOR PAYMENT Lease Liabilities 4,492 18,157 - - - - 4,492 18,157 Trade and other payables (excluding estimated annual leave and deferred income) 317,655 177,308 - - - - 317,655 177,308 Total expected outflows 322,147 195,465 - - - - 322,147 195,465

FINANCIAL ASSETS – CASH FLOWS REALISABLE Cash and Cash Equivalents 2,141,280 2,018,328 - - - - 2,141,280 2,018,328 Trade and other receivables 144,631 109,097 - - - - 144,631 109,097 Financial Assets 1,730,093 1,733,174 - - - - 1,730,093 1,733,174 Total anticipated inflows 4,016,004 3,860,599 - - - - 4,016,004 3,860,599 Net (outflow)/inflow on financial instruments 3,693,857 3,665,134 - - - - 3,693,857 3,665,134

C. MARKET RISK (I) INTEREST RATE RISK Exposure to interest rate risk arises on financial assets and financial liabilities recognised at the end of the reporting period whereby a future change in interest rates will affect future cash flows or the fair value of fixed rate financial instruments. The company is also exposed to earnings volatility on floating rate instruments.

(II) PRICE RISK Price risk relates to the risk that the fair value or future cash flows of a financial instrument will fluctuate because of changes in market prices of securities held. The company is exposed to securities price risk on investments held for trading or for medium to longer terms. Such risk is managed through diversification of investments across industries and geographical locations. 38

SENSITIVITY ANALYSIS The following table illustrates sensitivities to the company’s exposures to changes in interest rates and equity prices. The table indicates the impact on how profit and equity values reported at the end of the reporting period would have been affected by changes in the relevant risk variable that management considers to be reasonably possible. These sensitivities assume that the movement in a particular variable is independent of other variables. Profit Entity $ $ YEAR ENDED 30 JUNE 2012 +/- 1% in interest rates 21,413 21,413 +/- 5% in listed investments 86,505 86,505

YEAR ENDED 30 JUNE 2011 +/- 1% in interest rates 20,183 20,183 +/- 5% in listed investments 86,659 86,659 No sensitivity analysis has been performed on foreign exchange risk as the company is not exposed to foreign currency fluctuations.

NET FAIR VALUES FAIR VALUE ESTIMATION The fair values of financial assets and financial liabilities are presented in the following table and can be compared to their carrying values as presented in the balance sheet. Fair values are those amounts at which an asset could be exchanged, or a liability settled, between knowledgeable, willing parties in an arm’s length transaction. Fair values derived may be based on information that is estimated or subject to judgment, where changes in assumptions may have a material impact on the amounts estimated. Areas of judgment and the assumptions have been detailed below. Where possible, valuation information used to calculate fair value is extracted from the market, with more reliable information available from markets that are actively traded. In this regard, fair values for listed securities are obtained from quoted market bid prices. Where securities are unlisted and no market quotes are available, fair value is obtained using discounted cash flow analysis and other valuation techniques commonly used by market participants. Differences between fair values and carrying values of financial instruments with fixed interest rates are due to the change in discount rates being applied by the market since their initial recognition by the company. Most of these instruments which are carried at amortised cost are to be held until maturity and therefore the net fair value figures calculated bear little relevance to the company.

Net carrying value Net fair value Net carrying value Net fair value Footnote $ $ $ $ FINANCIAL ASSETS Cash and Cash Equivalents (i) 2,141,280 - - 2,141,280 Trade and other receivables (i) 144,631 - - 144,631 Investments - available for sale (ii) 1 1,730,093 - - 1,730,093 Total Financial Assets 4,016,004 - - 4,016,004

FINANCIAL LIABILITIES Trade and other payables (i) 317,655 - - 317,655 Total Financial Liabilities 317,655 - - 317,655 The fair values disclosed in the above table have been determined based on the following methodologies: (i) Cash and cash equivalents, trade and other receivables and trade and other payables are short-term instruments in nature whose carrying value is equivalent to fair value. Trade and other payables exclude amounts provided for relating to annual leave and deferred income which is not considered a financial instrument. (ii) For listed available-for-sale and held-for-trading financial assets, closing quoted bid prices at the end of the reporting period are used. In determining the fair values of the unlisted available-for-sale financial assets, the directors have used inputs that are observable either directly (as prices) or indirectly (derived from prices). Jobs Australia Limited Annual Report 2011-12 39

FINANCIAL INSTRUMENTS MEASURED AT FAIR VALUE The financial instruments recognised at fair value in the statement of financial position have been analysed and classified using a fair value hierarchy reflecting the significance of the inputs used in making the measurements. The fair value hierarchy consists of the following levels: -quoted prices in active markets for identical assets or liabilities (Level 1); -inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly (as prices) or indirectly (derived from prices) (Level 2); and -inputs for the asset or liability that are not based on observable market data (unobservable inputs) (Level 3).

Level 1 Level 2 Level 3 Total 2012 FINANCIAL ASSETS Available-for-sale financial assets 1,730,093 - - 1,730,093 Held-for-trading financial assets - - - - Held-to-maturity financial assets - - - - 1,730,093 - - 1,730,093

2010 FINANCIAL ASSETS Available-for-sale financial assets 1,733,174 - - 1,733,174 Held-for-trading financial assets - - - - Held-to-maturity financial assets - - - - 1,733,174 - - 1,733,174

Included within Level 1 of the hierarchy are listed investments. The fair values of these financial assets have been based on the closing quoted bid prices at the end of the reporting period, excluding transaction costs.

NOTE 17. ENTITY DETAILS The registered office of the entity is: Jobs Australia Limited 708 Elizabeth Street Melbourne Victoria The principal place of business is: Jobs Australia Limited 708 Elizabeth Street Melbourne Victoria

NOTE 18. MEMBERS GUARANTEE The entity is incorporated under the Corporations Act 2001 and is an entity limited by guarantee. If the entity is wound up, the constitution states that each member is required to contribute a maximum of $50 each towards meeting any outstandings and obligations of the entity. At 30 June 2012 the number of members was 271. 40

DECLARATION BY DIRECTORS

JOBS AUSTRALIA LIMITED – ABN 17 007 263 916

The directors of Jobs Australia Limited declare that:

1. The financial statements and notes, as set out on pages 27 to 39, are in accordance with the Corporations Act 2001 . (a) comply with Australian Accounting Standards; and (b) give a true and fair view of the financial position as at 30 June 2011 and of the performance for the year ended on that date of the entity.

2. In the directors’ opinion there are reasonable grounds to believe that the entity will be able to pay its debts as and when they become due and payable.

This declaration is made in accordance with a resolution of the Board of Directors.

Ron Miers Wally Lyne FCPA Director/Chairperson Chair - Finance, Audit and Risk Committee Dated this 9th day of October 2012 Jobs Australia Limited Annual Report 2011-12 41

INDEPENDENT AUDIT REPORT

TO THE MEMBERS OF JOBS AUSTRALIA LIMITED

REPORT ON THE FINANCIAL REPORT We have audited the accompanying financial report of Jobs Australia Limited, which comprises the statement of financial position as at 30 June 2012, the statement of comprehensive income, statement of changes in equity and statement of cash flows for the year then ended, notes comprising a summary of significant accounting policies and other explanatory information, and the directors’ declaration.

DIRECTORS’ RESPONSIBILITY FOR THE FINANCIAL REPORT The directors of the company are responsible for the preparation of the financial report that gives a true and fair view in accordance with Australian Accounting Standards and the Corporations Act 2001 and for such internal control as the directors determine is necessary to enable the preparation of the financial report that is free from material misstatement, whether due to fraud or error. In Note I, the directors also state, in accordance with Accounting Standard AASB 101 Presentation of Financial Statements, that the financial statements comply with International Financial Reporting Standards.

AUDITOR’S RESPONSIBILITY Our responsibility is to express an opinion on the financial report based on our audit. We conducted our audit in accordance with Australian Auditing Standards. Those standards require that we comply with relevant ethical requirements relating to audit engagements and plan and perform the audit to obtain reasonable assurance about whether the financial report is free from material misstatement. An audit involves performing procedures to obtain audit evidence about the amounts and disclosures in the financial report. The procedures selected depend on the auditor’s judgement, including the assessment of the risks of material misstatement of the financial report, whether due to fi’aud or error. In making those risk assessments, the auditor considers internal control relevant to the entity’s preparation of the financial report that gives a true and fair view in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the entity’s internal control. An audit also includes evaluating the appropriateness of accounting policies used and the reasonableness of accounting estimates made by the directors, as well as evaluating the overall presentation of the financial report. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion.

INDEPENDENCE In conducting our audit, we have complied with the independence requirements of the Corporations Act 2001. We confirm that the independence declaration required by the Corporations Act 2001, which has been given to the directors of Jobs Australia Limited, would be in the same terms if given to the directors as at the time of this auditor’s report.

OPINION In our opinion: (a) the financial report of Jobs Australia Limited is in accordance with the Corporations Act 2001, including: (i) giving a true and fair view of the company’s financial position as at 30 June 2012 and of its performance for the year ended on that date; and (ii) complying with Australian Accounting Standards and the Corporations Regulations 200 I; and (b) the financial report also complies with International Financial Reporting Standards as disclosed in Note I.

Stephen Wight Director Davidsons Assurance Services Pty Ltd 101 West Fyans Street Geelong Victoria 3220 Dated this 9th day of October 2012 42

JOBS AUSTRALIA MEMBERS

NSW QLD SA 313 Entertainment Media & Arts Key Employment ACCES Services Incorporated Outcomes - The Training People ARA Jobs Pty Ltd Development CentreNSW Macarthur NSWDisabilityQLD Services Ltd AMTN NSWCairnsQLD SA QualityQLD Industry TrainingSA & TAS ASK EmploymentSA and TrainingTAS VIC TAS VIC WA VIC WA ACT WA ACT NT ACT NT NT Aboriginal Employment Strategy Macarthur Group Training Bay Islands Community Services Employment- QITE Services Ltd Macquarie Employment Training Inc. Quality Lifestyle Alliance Inc. Baptist Care (SA) Inc. Access Community Group Ltd Service Inc. BoysTown Redlands Employer & Placement Bungala Aboriginal Corporation Access Group Training Limited Mamre Plains Ltd Bridgeworks Employment & Service Burrandies Aboriginal Corporation Australian Foundation for Disability Marist Youth Care Limited Training Redlands Workplace Training Business Enterprise Centre Tea Group Inc. Australian Training Company MEGT Bridging the Gap Job Help Gold Tree Gully Limited Coast SCISCO Mission Australia Career Systems Auswide Projects Brisbane Youth Service Inc. Skill Centred Queensland MTC Work Solutions DOME Association Inc. BEST Employment BTC Employment Services & Southern Downs Industry Murwillumbah Community College Employment Directions Blue Mountains Aboriginal Culture Training OR Aust Traineeship & Education Association Inc. Narromine Community Skills Employment Options & Resource Centre Inc. Appren. Services Stepping Stone Clubhouse Inc. Project Inc. Eyre Futures Incorporated Break Thru Employment Solutions Busy at Work STEPS - Stanthorpe Training & Nepean Interyouth Services Finding Workable Solutions Inc. Broken Hill Skills Centre Inc. Capricornia Training Company Ltd Empl. Promotion Services Nepean Migrant Access Inc. Heta Inc Buyinbin Aboriginal Corporation Career Employment Australia STEPS Employment STEPS Newtrain Consortium Ltd Training Interwork Limited Campbell Page Newtrain Career Employment Australia Tableland Employment Agency Job Prospects CatholicCare (Sydney) Nortec Employment and Training Northside Thuringowa Job Training Centre Jobs Statewide Central Coast Group Training Ltd Limited Career Employment Australia Maxima Joblink (CCGT) Vocational Partnerships Group Inc. Northumberland Network South East OARS SA Inc. Coffs Harbour Employment Whitsunday School Industry Links OCTEC Limited Career Keys Support Service Inc. (CHESS) Scheme Inc. SERDE Inc. ON-Q Human Resources Cassowary Coast Employment Community Care Services - Central Work Venture (QLD.) Ltd STATUS Employment Services Group Inc. Coast Ltd Orana Education Centre (OEC) Worklinks Inc. Tjutjunaku Worka Tjuta Inc. Centacare Cairns Community First Step Southern Solutions - Business Wynnum Manly Employment & UnitingCare Wesley Country SA Inc. Training & Employment Challenge Employment & Training CSA Training Services Training UnitingCare Wesley Port Adelaide St George Careers Development Choice Australia Management Ltd EnviTE NSW Inc. Centre Civic Solutions Essentra Learning Worklink Aust Summit Personnel Comepass Employment Services/ ET Australia Workskil Inc. The Australian Employers Network Westside Employment/Westside Yorke Youth Services ETC Employment Solutions on Disability Training Gateway Employment The Illawarra ITeC Ltd Community Solutions Inc. Glebe Youth Service Inc. Tursa Employment and Training Community Workforce Solutions Grafton Community College Inc. Inc. Coolgaree Aboriginal Corporation Great Lakes Community Resources Upper Hunter Community Services for CDEP Inc. Incorporated CTC Employment Services/ CTC GTES VERTO Ltd Youth Services Gunida Gunyah Aboriginal Volunteering NSW DISCO Corporation Wallsend Employment and Training Fraser Coast Training Employment H & H Accredited Training Services Support Service Australasia Inc. Warrigal Employment Gold Coast Skill Centre Inc. Habitat Personnel Wesley Uniting Employment Impact Make your Mark Hawkesbury Skills Workability Indigenous Job Connections Inner West Skills Centre Inc. WorkVentures In-Step Inverell Skill Training Inc. Yarnteen College Incorporated isaSKILLS Job Futures Ltd YC Industry Link Multicultural Development Joblink Plus youthconnections.com.au Association Inc. (JA) Jobquest YWCA NSW NAMTEC Inc. Jobs Australia - Armidale Noosa Community Training Centre Jobs Australia Limited Annual Report 2011-12 43

WA VIC ACT TAS Billard Learning Centre AMES Ostara Australia Ltd Australian Indigenous Leadership Ability Employment NSW QLD NSW SANSW QLD QLD TAS SA SA VIC TAS Bridging TASthe Gap Inc.WA AsylumNSW SeekerVIC ResourceVICACT Centre OzQLD Child WA WA NT CentreSA Ltd ACT ACT Colony 47 Inc.TAS NT NT VIC WA ACT NT Centacare Employment and Inc. Portland Workskills Incorporated Caloola Skills Training & Job JobNet Tasmania Placements Training Australian Community Support Prahran Mission - UnitingCare (JA) MST Workplace Solutions Organisation Inc. (ACSO) Job Futures S.E.Q. Communicare Employment & Sign On Employment National Joblink Training Services Avocare Ltd Job Solve SkillsPlus O Group/Choose Employment Community First International Ltd Ballarat Group Training (BGT) Regional Group Training Ltd Social Firms Australia Limited STEPS Housing Ltd East Kimberley CDEP Pty Ltd BEST CDG Pty Ltd Vista Vocational Services Inc. (SoFA) Workskills Inc. East Kimberley Job Pathways BEST Community Development Springvale Community Aid and (Wunan) BRACE EducationTraining & Advice Bureau Inc. Fremantle Education Centre Inc. Employment Ltd St Laurence Community Services (FEC) Brotherhood of St Laurence Inc. Geraldton Regional Community Centacare Catholic Diocese of Taskforce Community Agency Inc. Education Centre Association Inc. Ballarat Inc. The Personnel Group Ltd Indian Ocean Group Training Community AXIS, The Wool Factory The WERX Foundation Jobs Australia Midland & Morley Community College Gippsland Ltd Training Focus JobTrain WA Pty Ltd CVGT Australia UnityLink Kimberley Employment Services Djerriwarrh Employment & Victoria University Community NT Kullarri Regional CDEP Inc. Education Services Inc. Initiatives Program Anangu Jobs MEEDAC Echo Australia Inc. WCIG NSW QLD SA TAS VIC WA ACT Bawinanga AboriginalNT Corporation Midland Job Link Incorporated E-Focus Wendouree West Community CatholicCare NT Morley Training Centre Encompass Community Services House & Learning Centre Inc. Darwin Skills Development Murray House Resource Centre Inc. WISE Employment Ltd Scheme Inc. Inc. Envision Australia Inc. Work Focus Inc. Groote Eylandt Bickerton Island Nirrumbuk Aboriginal Corporation Finding Futures Workbridge Ent. (Job Shop) (Djaringo Pty Ltd) Future Employment Opportunities Worktrainers Ltd Ironbark Employment PEP Community Services Inc. Workways Australia Limited Marthakal Employment Services SMYL Gippsland Employment Skills Youth Connect Tangentyere Learning Centre - TLC Stirling Skills Training Inc Training Inc. (GEST) Youth Projects Inc. Tiwi Islands Training & Swan City Youth Service Goldfields Employment & Learning Employment Board Incorporated Centre WESTN Inc. Hanover Welfare Services (JA) Yulella Aboriginal Corporation Interact Employment Services Jewish Aid Australia Ltd Job Focus JobCo Employment Services Inc. K.Y.M. (Victoria) Inc. Kangan Institute MADEC MatchWorks Melbourne Citymission Inc. Mental Illness Fellowship Victoria Mornington Peninsula Youth Enterprises Inc. NetGain 44

CSIR SUBSCRIBERS

NSW New School of Arts Neighbourhood Yfoundations Inc. Inc. Inc. House Inc. Macleay Kalipso Inc. Port Kembla Youth Project Inc. Denman & District Development National Association of Community Sylvania Heights Before & After Veritas House Inc. Association Inc. Legal Centres Combined Pensioners & School Activity Centre Inc. Superannuants Association of NSW Boronia Multicultural Services Fusion Australia Limited Port Macquarie Neighbourhood Westir Ltd Centre Inc. Inc. (CPSA) Southlake Community Services Inc. PATH Inc. Canterbury City Community Bankstown Women’s Health JOBSUPPORT Inc. Junee Community Centre Inc. Kempsey Neighbourhood Centre Centre Inc. Inc. Centre Inc. Tanderra Women & Childrens Nowra Family Support Service Inc. Refuge Ltd South Sydney Community Aid Youth Action And Policy Association Chester Hill Neighbourhood Co-op Ltd Myrtle Cottage Group Inc. Centre Inc. Fairfield Youth Accommodation (NSW) Inc. (YAPA) Woodbine Neighbourhood Centre Service Edgeworth Memorial Kariong Neighbourhood Centre Inc. Kogarah Community Services Inc. Neighbourhood Centre Inc. Inc. Woolgoolga Neighbourhood North West Disability Service Inc. Inner West Community Transport Gunnedah Family and Childrens Mid Richmond Neighbourhood Inc. Centre Inc. Centre Inc. Junction House Inc. Services Inc. Coastwide Community Transport Western Sydney Regional Public Lavington/Springdale Heights Northern Rivers Social South East Neighbourhood Centre Incorporated Tenants Council Inc. Community Centre Inc. Development Council Inc. Snugglepot Day Care Centre Inc. St George Backstop Family Support Argyle Community Housing Pacific Link Community Housing Cowra Community Information & Lower Hunter Peer Support Inc. Service Inc. Wahroonga After School Care Association Ltd Neighbourhood Centre Inc. Mid North Coast Regional Council Family Services Illawarra Centre Inc. Leichhardt Community Transport Macleay Options Inc. for Social Development Inc. Incorporated Homes North Community Housing Group Inc. Bathurst Information & Bridge Housing Limited Blue Mountains Family Support Company Ltd Maitland Neighbourhood Centre Neighbourhood Centre Inc Service Inc. Wingecarribee Family Support Cabramatta Community Centre Incorporated Murwillumbah Community Centre TransCare Hunter Limited Services Metro MRC Eastlakes Family Support Service Incorporated Aboriginal Legal Service (NSW/ Auburn Youth Centre Inc. Inc. Monaro Family Support Service Inc. Singleton Family Support Scheme ACT) Ltd Surry Hills Neighbourhood Centre Northern Illawarra Neighbour Como West Before & After School Inc. Albury Supported Accommodation Co-Op Inc. Aid Inc. Care Katoomba Neighbourhood Centre Services Inc. Fairfield Parent Support Centre Inc. Echo Bondi Junction Dolores Single Women’s Refuge Inc. Inc. Clovelly Out of School Care Inc. Community Access Care Pair Inc. Neighbourhood Centre Inc. Wagga Women’s Health Centre Inc. Warilla Neighbourhood Centre Inc. Volunteers for Palliative Care Inc. Liverpool Women’s Health Centre Kurri Kurri Community Centre Illawarra Legal Centre Inc. Western Sydney Intellectual Inc. Incorporated Rockdale Community Services Inc. Maitland Family Support Scheme Disability Support Group Ethnic Communities Council of LCSA Nepean Area Disabilities Inc. Hawkesbury River Child Care Inc. Newcastle & Hunter Region Inc. The Factory Community Centre Inc. Organisation Inc. (NADO Inc.) Holy Family Children’s Centre Youth Angle Inc. Hunter Women’s Centre Byron Bay Youth House Inc. South West Women’s Housing Inc. North Sydney Community Centre Woy Woy Youth Cottage Hunters Hill Ryde Community Greek Welfare Centre Bligh Park Community Services Inc. Inc. Services Inc. (HHRCS) Upper Hunter Drug & Alcohol THEBA Incorporated Nimbin Neighbourhood and Wyong Neighbourhood Centre Inc. Services Inc. Northern Rivers Women and Phoebe House Inc. Information Centre Inc. Children’s Services Inc. Glossodia Community Info & Welfare Rights Centre (NSW) St Stephen’s Pre-School Highlands Youth and Family St Marys Area Community Neighbourhood Centre Inc. The Family Centre Community Kindergarten Inc. Services Incorporated Development Project Inc. Pole Depot Community Centre Inc. Projects Inc. Warrawee Care Centre B Miles Women’s Foundation Inc. Gunedoo Child and Family Trauma Port Stephens Family Support Hoskins Education & Care Centre Recreation Rendezvous Inc. Affordable Community Housing Counselling Inc. Service Inc. Eurobodalla Family Support Macarthur Legal Centre Inc. Limited Jesmond Neighbourhood Centre Highlands Community Centres Inc. Service Inc. Australian Council of Social Service Community Activities Lake Inc. Newcastle Family Support Services (ACOSS) Macquarie Inc. St John Bosco Before & After Ryde Family Support Service Inc. School Care Centre Inc. Inc. Drummoyne Community Centre Manly Community Centre Inc. Camden Community Connections Upper Clarence Valley Health & Breona Residential Service Inc. Inc. Hepatitis C Council of NSW Inc. Inc. Welfare Council Inc. Upper Hunter Youth Services Inc. Cassia Community Centre / Mortdale Community Services Lower Hunter Temporary Care Inc. Wagga Wagga Family Support Manning Valley Neighbourhood Holroyd Community Development Incorporated Wollongong Emergency Family Service Inc. Services Inc. Association Casino Neighbourhood Centre Inc. Housing Inc. Murrane Women’s Housing Inc. Bridges Our Community Place Inc. Albion Park Youth and Community Cowra Special Needs Services Inc. Macleay Home Modification & Woodrising Neighbourhood San Remo Neighbourhood Centre Care Green Point Community Centre Inc. Inc. Maintenance Services Inc. Centre Inc. Riverwood Community Centre Inc. Nepean Community & Council on the Ageing (NSW) Inc. Grays Point Activity Centre Inc. The Rail Neighbourhood Liverpool Neighbourhood Neighbourhood Services Association Inc. Katakudu Women’s Housing Bathurst Family Support Service Connections Incorporated Penrith Womens Health Centre Inc. Bega Valley Community Transport Programme Inc. Inc. NSW Federation of Housing Berkeley Development Association Service Inc. Community Programs Inc. Women’s Centre Albury-Wodonga Associations Inc. Inc. Bondi Beach Cottage Inc. North Richmond Community Inc. Lake Macquarie Support Services Kingsgrove Community Aid Centre Unanderra/Figtree Area Residents Community Child Care Co- Inc. Centre Inc. operative Ltd (NSW) Jetty Bunker Youth Service Inc. Association Inc. Network of Community Activities Macarthur Diversity Services Inc. Gundagai Neighbourhood Centre Inner West Neighbour Aid Inc. Orange Community Ballina Byron Family Centre Inc. South West Child Adolescent Inc. NCOSS Accommodation Service Inc. North Ryde Community Aid & & Family Services Association Central Coast Community Werrington Community Project Inc. Information Centre Hawkesbury Community Outreach (CAFS Inc.) Services Inc. Women’s Health Centre Northside Community Forum Inc. The Parks Community Network Kempsey Family Support Service St George Community Transport Raymond Terrace Neighbourhood Lifebridge East Inc. Inc. Woodville Community Services Project Inc. Centre Inc. Incorporated Kyogle District Care Connections The Nanyima Centre Inc. Casino Family Support Services Jobs Australia Limited Annual Report 2011-12 45

Family Support Network Inc. Western Sydney Community Griffith Neighbourhood House Team Inc. Ponyara Pre-school Lower North Shore Community Forum Inc. Community Centre Inc. Canterbury Earlwood Caring Mountains Community Resource Transport Inc. Drug and Alcohol Women’s Hume Community Housing Association Ltd Network Inc. Bellingen Neighbourhood Centre Network DAWN Association Co Ltd Byron Emergency Accomodation Nowra Youth Services Incorporated Inc. Bucketts Way Neighbourhood TNC Inc. Leisure Services Project Inc. Western Housing For Youth Ltd Campbelltown Family Support Group Inc. Link Housing Limited Richmond Community Services Inc. (WHY) Service Inc. Tenants Union of NSW Co-Op Ltd NOVA Womens Accommodation Helensburgh Community Centre Liverpool Youth Accomodation Wingecarribee Adult Day Care Randwick/Waverley Community and Support Inc. Inc. Assistance Company Centre Inc. Transport Project Youth Incorporated Tweed Shire Vacation Care Inc. Hunter Tenants Advice & Advocacy NSW Family Services Inc. Southern Youth & Family Services Tweed Byron & Ballina Community The North Coast Community Service Tri Community Exchange Inc. Association Inc. Transport Inc. Housing Co Consumer Credit Legal Centre Joan Harrison Support Services for Springwood Neighbourhood Centre Southern Sydney Youth Refuge Shoalhaven Youth Accommodation (NSW) Inc. Women Inc. Co-op Ltd Association Co Ltd Illawarra Women’s Health Centre The Junction Neighbourhood ARAFMI (NSW) Inc. Central Coast Domestic Violence Pottsville Beach Neighbourhood Good Beginnings Australia Ltd Centre Incorporated Coffs Harbour Home Modification Court Advocacy Service Inc. Centre Inc. Manning District Emergency Women’s Housing Company Ltd & Maintenance Service Inc. Wollongong Women’s Centre Nambucca Valley Children’s Accommodation Committee Inc. Inverell Accommodation Services Shoalcoast Community Legal Far West Community Legal Centre Group Inc. (Lyn’s Place) Centre Inc. Inc. Hornsby Ku-ring-gai Community Namatjira Haven Limited Family Worker Training & Manly Warringah Pittwater Burwood Community Welfare Aged / Disabled Transport Service Immigrant Women’s Health Development Programme Inc. Community Aid Service Inc. Services Inc. Inc. Service Inc. Cumberland Women’s Health Manning Valley Respite Care Belmont Neighbourhood Centre Lismore Home Modification Inner Sydney Regional Council for Centre Inc. Service Inc. Inc. Service Inc. Social Development Inc. NILC (Nepean Independent Living Horizons Central Coast Family Bonnie Women’s Refuge Ltd Coalfields Neighbourcare Inc. Bathurst Independent Living Skills Committee) Services Inc. Illawarra Forum Inc. Sisters Housing Enterprises Inc. (BILS) Botany Family & Children’s Centre Evans Community Options Inc. Gymea Community Aid & Incorporated Northern Area Tenants Service Inc. Wilma Women’s Health Centre Inc. Mobile Childrens Service Information Services Inc. 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Eastlakes Womens & Childrens The Women’s Cottage Phoenix Rising For Children P/L Tenterfield Family & Youth Support Macquarie Legal Centre Refuge Inc. Co-operative Respite Limited Mountains Youth Services Team Service Sugarvalley Neighbourhood Centre ACES Substance.org Inc. Youth Solutions Bellambi Neighbourhood Centre Clarence River Women’s Refuge & Marrickville Legal Centre Hawkesbury Nepean Community Inc. Outreach Services Inc. Legal Centre Inc. Walla Mulla Family & Community Rosebank Child Sexual Abuse Support Ltd Ryde Hunters Hill Community Big Fat Smile Group Limited Service Inc. Volunteering - Coffs Harbour Inc. Transport Inc. Newtown Neighbourhood Centre Waverley Drug & Alcohol Centre Warrawong Community Weave Youth Family Community Co-op Inc. Summer Hill Community Centre Prisoners Aid Association of Development Project Incorporated Inc. Regional Youth Support Services NSW Inc. North & North West Community Family Insight Inc. Incorporated integratedliving Australia Ltd Jenny’s Place Incorporated Legal Service Inc. Cessnock Family Support Service Wollongong West Street Centre Sutherland Shire Community Care Sector Connect Incorporated Redfern Legal Centre Inc. Network Inc. Immigrant Women’s Speakout Phoenix House Youth Services Inc. Lismore & District Women’s Health Muru Mittigar Ltd Association of NSW Yallambee Deniliquin Limited South Sydney Community Centre Inc. Sydney Women’s Counselling The Turning Point Youth The Bridge Youth Refuge Transport Food Distribution Network Inc. Centre Accommodation Service Inc. Sutherland Inc. LYNC The Elizabeth Evatt Community Refugee Council of Australia Guthrie House Co-operative Ltd Byron Youth Service Inc. Neighbour Connections Inc. Legal Centre Inc. Mountains Outreach Community Wyoming Community Centre Inc. Broken Hill YASS Inc. Services Inc. Urunga Neighbourhood Centre Connells Point Before & After The Deli Women & Childrens Clovelly Child Care Incorporated School Care Incorporated Blue Mountains Women’s Health Centre Inc. Centre South Sydney Aboriginal Engadine District Youth Services Maryland Oosh Inc. Granville Multicultural Community Corporation Resource Centre Inc. Eastern Area Tenants Service Stepping Out Housing Program Centre Inc. Meeting House Inc. Outer Liverpool Community Incorporated Blacktown Women’s Girls Health Settlement Neighbourhood Centre Maroubra Neighbourhood Services Inc. Common Equity NSW Ltd. Centre Housing Plus Children’s Centre Easy Care Gardening Inc. Bankstown Community Resource Bundeena Preschool Cuddlepie Early Childhood Shelter NSW Inc. Southern Highlands Community Group Inc. St George Accommodation for Learning Centre Hastings Women & Children’s Transport Inc. The Housing Connection (NSW) Inc. 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& Community Information Centre Refuge St Faith’s Gumnut Kindergarten The Hills Community Aid & Orange Family Support Service Inc. Inner City Legal Centre Inc. Information Service Inc. The Lorna Hodgkinson Sunshine Macksville Preschool Childcare SMOOSH Junaya Family Development Brain Injury Association of NSW Home Centre Ltd Services Inc. Multicultural Disability Advocacy The New South Wales Council for Marrickville Youth Resource Association of NSW Inc. Sutherland Shire Family Services The Salvation Army Intellectual Disability Centre Inc. Inc. Eurella Community Services Inc. Graceades Community Cottage Inc. Mid Mountains Neighbourhood Rooty Hill Outside of School Hours Australians for Native Title & Centre Incorporated Dtarawarra Pty Ltd Forster Neighbourhood Centre Inc. Care Centre Incorporated Reconciliation (ANTAR) Inc. 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Claymore Neighbourhood & Youth Kincumber & District Parklands Cottage Inc. Services Wirringa Baiya Aboriginal Women’s Centres Inc. Neighbourhood Centre Inc. Manly Warringah Pittwater Clarence Valley Home Modification Legal Centre Inc. NSW Wildlife Information Rescue & NSW Association for Youth Health Community Transport Inc. & Maintenance Service Inc. Waminda Women’s Health Centre Education Service Inc. Inc. St David’s UnitingCare Schizophrenia Fellowship of Wentworth Community Housing Wagga Wagga Women & Children’s Community Options Illawarra Inc. NSW Inc. Harris Park Community Centre Inc. Ltd Refuge Bankstown Handicapped Children’s Gloucester Home Maintenance Maitland Community Care Services Intereach Limited Lifestyle Solutions (Aust) Ltd Centre Association Inc. Inc. Project Inc. NSW Rape Crisis Centre Inc. C3 Community Services Ltd Northern Settlement Services New South Wales Home Molonglo Women’s and Children’s Limited Services Great Community Transport Inc. Sydwest Multicultural Services Inc. Modification & Maintenance Response Services Incorporated Services State Council Inc. ConnectAbility Australia Inc. Erin’s Place Incorporated Bourke Women & Children’s Safe House Newcastle Community Transport South East Women and Children’s Winmalee Neighbourhood Centre Inc. Wilcannia Women & Children’s QLD Disabled Alternative Road Travel Services Safe House Break Through Community Service Far South Coast Family Support Stretch-A-Family Inc. Refugee Advice and Casework Housing Service Inc. Handital NSW Inc. Service Inc. Asylum Seekers Centre of NSW Service (Australia) Inc. Caboolture Family Haven Inc. Disability South West Inc. St Jude’s Child Care Community Transport Organisation Inc. Westside Community Centre Othila’s Young Women’s Housing & Metella Road Out of School Hours NEWIDAFE Inc. Thurgoona Community Centre Inc. Support Service Child Care Inc. The Bower Reuse and Repair Murdi Paaki Regional Enterprise Corporation (CSIR) Anglican Counselling Service Barambah Aboriginal Community Dundas Area Neighbourhood Centre Cooperative Ltd Diocese of Armidale Care Agency Inc. Centre Inc. Mt Druitt Neighbour Aid Nepean Volunteer Services Inc. Lifeline South Coast (NSW) Benarrawa Community Marton Activity Centre Inc. NSW Women’s Refuge Movement Disability Information Advocacy Wollongong Mission Development Assn Inc. Office Service Inc. Blue Mountains Recreation & Barambah Accommodation NEWTAAS Inc. Sylvanvale Foundation Respite Service Inc. Oncology Children’s Foundation Support Services Inc. Intellectual Disability Rights Manly Women’s Shelter Inc. South Coast Home Modification & Kirribilli Neighbourhood Centre Inala Community House Maintenance Service Limited Service Inc. Health Consumers NSW Inc. Greystanes Disability Services Tenancy Advise & Advocacy Service Manly Warringah Women’s Metro Community Housing Rekindling the Spirit Ltd St Clair OOSH Care Resource Centre Ltd Co-Op Ltd Maybanke Association Inc. NSW Consumer Advisory Group - Environmental Defenders Office Lismore and District Financial Australian Federation of Aids Tara & District Family Support Mental Health Inc. Ltd Counselling Service Inc. Organisation Incorporated Committee Inc. Killara Womens Refuge Inc. Bega Valley Meals on Wheels Plus Canterbury Children’s Cottage Ltd LEAD QLD Youth Housing Coalition Inc. CREATE Ltd Northern NSW Aboriginal Tenancy Stroke Recovery Association Cooma Challenge Limited Caloundra Community Centre Inc. Nepean Youth Accommodation Advice & Advocacy Service Inc. WDVCAS NSW Inc. Scone Neighbourhood Resource GROW Service Inc. Mt Druitt & Area Community Legal Centre Inc. Immigrant Women’s Support Launchpad Youth Community Centre Inc. Interchange Illawarra Inc. Australian Communications Service Incorporated Kempsey Women’s Refuge The Place: Charlestown Community Centre Consumer Action Network Limited Koongoora Inc. Thirroul Neighbourhood Centre Inc. Caringa Enterprises Ltd Riverstone Neighbourhood Centre Tamworth Family Support Service Charleville & District Community TARS Metropolitan Local Aboriginal Land and Community Aid Service Inc. Support Association Inc. Shoalhaven Women & Childrens Council The Haymarket Foundation Ltd Central Coast Meals on Wheels Community Living Association Inc. Jobs Australia Limited Annual Report 2011-12 47

Maroochy Neighbourhood Centre Gold Coast Centre Against Sexual Weipa Community Care Assn Inc. House Inc. Service Inc. Inc. Violence Inc. Community Lifestyle Support Inc. Tallangatta Community Education Community House Network Maryborough Neighbourhood Domestic Violence Prevention Aunties And Uncles (Queensland) Centre Inc. Southern Region Inc. Centre Centre Gold Coast Inc. Limited Central Grampians LLEN Inc. Cockatoo Neighbourhood House Sera’s Women’s Shelter Inc. Macleod Accommodation Support JCU Dental CHAOS Berwick Neighbourhood Centre Service Inc. Yoorana Women’s Domestic Access Recreation Inc. Yarrunga Community Centre Inc. Violence Resource Service Inc. 4walls Ltd Burrum Districts Respite Norlane Community Centre Migrant Resource Centre North North Queensland Women’s Legal Nawamba House West Region Inc. Association Inc. Hampton Park Community House Service Inc. Windana Disability Advocacy & Information Douglas Shire Community Services Sorrento Community Centre Inc. Chisholm Inc. Women’s Health Queensland Association Inc. Service Bulleen and Templestowe Laurel House Laurel Place Wide Inc. Glen Park Community Centre HTM Community Transport Community House Inc. Youth Housing Project Association Chameleon Regional Community Incorporated Rye Beach Community Centre Selby Community House Inc. Inc. Housing Accommodation & Harmony Place East Gippsland Network of Welfare Association Inc. Mitcham Community House Inc. Lions Emergency Accommodation Capricornia Respite Care Assoc. Neighbourhood Houses Inc. Association of Neighbourhood Centre Inc. On Track Community Programs Inc. RANCH Inc. Inc. Houses & Learning Centres Bundaberg Community Mareeba District Flexi Support Belgrave South Community Chirnside Park Community Development Inc. Maisie Kaufmann Learning Centre Association Inc. House Inc. Centre Inc. Graham House Community Centre Shelter Housing Action Cairns Regional Housing Limited Japara Neighbourhood House Inc. Association Inc. Olinda Community House The Lodge Youth Support Services Roman Catholic Trust Corporation Community Child Care Association Inc. Elorac Place Balwyn Community Centre Inc. for Diocese of Rockhampton CAMCARE Inc. Working Against Violence Support Women’s Space Association Inc. Network of Inner East Community Houses Inc. Surrey Hills Neighbourhood Centre Service Inc. (WAVSS) Mackay Children’s Contact Service SA Women’s Information Support & United Synergies Ltd Inc. Traralgon Neighbourhood Learning Community Centres SA Inc. House Inc. Housing in the North (WISHIN) Inc. Bayside Adolescent Boarding Inc. Kenalwyn Bundaberg & District Coromandel Community Centre Barwon Network of Neighbourhood (BABI) Neighbourhood Centre Inc. Canterbury Neighbourhood Inc. Centre Inc. Centres Inc. Southside Community Care Inc. QuIHN Mid Murray Community Support Emerald Community House Camberwell Community Centre Fraser Coast Housing Services QCOSS Service Inc. Incorporated Inc. Ipswich Womens Shelter RAILS Tailem Bend Community Centre Moongala Womens Collective Inc. Alamein Neighbourhood & EDON Place Women’s Domestic Respect Inc. Inc. Learning Centre Inc. Warragul Community House Inc. Violence Service Inc. Communify Queensland Inc. Hackham West Community Rosedale Neighbourhood House Springdale Neighbourhood Centre WWILD - Sexual Violence Maroochy Home Maintenance & Centre Inc. Inc. North East Neighbourhood House Prevention Association Inc. Care Assoc. Inc. Eastwood Community Centre Inc. Beaconsfield Neighbourhood Network Inc. Zig Zag - Young Womens Resource Inala Wangarra Inc. The Junction Community Centre Centre North Ringwood Community Centre Inc. Inc. Orana Neighbourhood House Self Help Queensland Inc. House Inc. Youth Emergency Services Inc. South Australian Council of Social The Lorne Figtree Community Stable on the Strand Box Hill South Neighbourhood Domestic Violence Resource Service Inc. House Inc. Hinterland Community House Centre Inc. Belgium Avenue Neighbourhood Development Association of Port Melbourne Neighbourhood Ngurri-Ngurri Shelter House Inc. Caloundra WA House Youth Empowered Towards Living Learning Pakenham Inc North Queensland Prisoners Aid Linkwest Inc. Foster and District Community Independence (YETI) Society Inc. CATA group Inc. House and Learning Centres Inc. Ocean Grove Neighbourhood Sharehouse Youth Accommodation Centre Mt Gravatt Community Centre Inc. Bayswater ECHO Western Vocational Association Inc. Program Inc. Nicholson Street Community QATSICPP Limited Community Home Care Inc. (Jobs West) Multicultural Development House Palm Beach Neighbourhood Melville Cares Inc. Wingate Avenue Community Centre Association Inc. (CSIR) Healesville Living & Learning Centre Inc. Richmond Community Learning North QLD Domestic Violence Developmental Disability Council Centre Inc. SWARA of WA Inc. Centre Inc. Resource Service BAYCISS Mount Isa Community Bairnsdale Neighbourhood House Youth Affairs Network of BESS Busselton Home & Development Association Inc. Moe Neighbourhood House Inc. Queensland Inc. Community Care Inc. Koonung Cottage Community Cairns Community Legal Centre House Inc. ACE (VIC) Sisters Inside Inc. TAPSS Community Care Inc. Inc. Holden Street Neighbourhood Winchelsea Community House Inc. BRIC Housing Brockman House Inc. CODA South Association Inc. House Inc. Fitzroy Learning Network Inc. Sandgate & Bracken Ridge Action NEEDAC Ltd Gecko - Gold Coast and Hinterland Queenscliffe & District Bowen Street Community Centre Group Inc. (SANDBAG) Armadale Community Family Environment Council Association Neighbourhood House Mill Park Community House & North West Youth Accommodation Centre Inc. Inc. Incorporated A.T.S.S Service Inc. The Spiers Centre Inc. Cairns Regional Domestic Violence The Basin Community House Inc. Mordialloc Neighbourhood House North Queensland Combined Kimberley Community Legal Service Inc. Hampton Community Centre Inc. Inc. Women’s Services Service Inc. Young People Ahead Inc. Wonga Park Community Cottage PICAL Welfare Rights Centre (Qld) Cunnamulla Aboriginal Corporation Inc. The Avenue Neighbourhood Wide Bay Sexual Assault For Health VIC Craig Family Centre Inc. House Inc. Association Inc. Multicultural Centre for Women’s Epilepsy Queensland Inc. Bennettswood Neighbourhood Heyfield Community Resource Community Connect Fraser Health Inc. Murri Watch Aboriginal & Torres House Inc. Centre Coast Inc. Grovedale Community Centre Inc. Strait Islander Corporation Bellarine Living & Learning Wimmera West Grampians Sunshine Coast Family Networks Micah Projects Inc. Kallista Community House Centre Inc. Neighbourhood House Network Association Inc. Harlaxton Neighbourhood Centre Inner East Mental Health Services Goulburn North Eastern Victorian Alcohol & Drug Centre Against Sexual Violence Inc. Inc. Association Inc. Association of Community Centres Association Inc. (VAADA) DV Connect Ltd Council on The Ageing QLD Inc. FRRR Mount Street Neighbourhood Disability Employment Australia Home Maintenance & Security Townsville Housing Resource South Gippsland/Bass Coast Local House Inc. Victorian Council of Social Service Service Association Inc. (HOMESSA Unit Inc. Learning & Employment Network Vermont South Community Inc.) Mount Beauty Neighbourhood Women’s Centre Cairns Inc. The Centre: Connecting House Inc. Centre Inc. Hepatitis Queensland Community in North & West Health and Community Services Kerrimuir Neighbourhood House Phoenix Park Neighbourhood Open Doors Youth Service Inc. Melbourne Inc. Workforce Council Inc. Inc. House Youthcare Pine Rivers Inc. Moreland Energy Foundation Ltd Queensland Indigenous Family Lyrebird Community Centre Waverley Community Learning Youthcare Hervey Bay Inc. Violence Legal Service Aboriginal Robinvale Network House Inc. Anglesea & District Community Centre Inc. Older Women’s Network (QLD) Inc. Corporation Church of All Nations Community House Inc. Central Ringwood Community Queensland Working Women’s Homelife Association Inc. Support Agency Clota Cottage Neighbourhood Centre Inc. Service Inc. Nundah Community Support Inverloch Community House Inc. House Diamond Valley Learning Centre Community Focus Association Inc. Group Inc. Glen Eira Adult Learning Centre South West Network of Inc. Ipswich Women’s Centre Against Home Support Association Inc. Inc. Neighbourhood Housing Inc. Leadership Plus Inc. Domestic Violence Silver Bridle Action Group Inc. Sundowner Avenue Neighbourhood Aspendale Gardens Community Wallan Neighbourhood House 48

Milpara Community House Inc. Braybrook and Maidstone Centacare Sandhurst Carlton Neighbourhood Learning Watsonia Neighbourhood House Bendigo UnitingCare Outreach Neighbourhood House AED Legal Centre Centre Inc. Inc. Broadmeadows UnitingCare Godfrey Street Community House South West Community Legal VACRO Southern Migrant and Refugee Agency Ashburton Community Centre Inc. Centre Victorian Aboriginal Legal Service Centre Inc. Connections - An Agency of Toolangi Castella District FVPLS Victoria Co-operative Ltd Humanitarian Crisis Hub UnitingCare Community House Inc. St Kilda Community Housing Ltd YNH Services Inc. Save The Children Australia Creative Ministries Network Association for Children with a Carringbush Adult Education Inc. Australian Housing and Urban Alphington Community Centre Disability Inc. Research Institute Ltd (ASHE) Inc. Endeavour Hills UnitingCare Annie North Inc. Neighbourhood Centre Warrandyte Neighbourhood House Williamstown Community and Family Access Network Inc. FlatOut Inc. John Macrae Centre Bass Valley Community Group Inc. Education Centre Inc. Morwell Neighbourhood House & Yarram Community Learning The Salvation Army (NVD & WVD) Learning Centre (Inc. 3256) Kildonan UnitingCare Moreland Community Legal Centre Inc. Centre Inc. Kindergarten Parents Victoria Inc. Orwil Street Community House Inc. Orana UnitingCare Cobram Community House Inc. Iramoo Youth Refuge Incorporated. Geelong Kindergarten Association Open Door Neighbourhood House Prahran Mission - UnitingCare Gippsland Regional Neighbourhood Ltd Inc. (CSIR) Nathalia & District Community Houses Group (GRNHG Network) Assoc. Inc. Notting Hill Community The Housing For The Aged Action South Port UnitingCare Balla Balla Community Centre Inc. Rosanna Fire Station Community Association Inc. Group Inc. UnitingCare - Ballarat Windermere Child & Family House Community One Inc. Iramoo Community Centre Inc. UnitingCare - Sunshine Mission Services Inc. Kinglake Ranges Neighbourhood Caulfield South Community House Oakgrove Community Centre Inc. UnitingCare Cutting Edge Children with Disability Australia House Incorporated Rowville Neighbourhood Learning Providing All Living Supports UnitingCare Geelong Port Phillip Housing Association Upper Beaconsfield Community Centre Inc. (PALS) Inc. UnitingCare Goulburn North East Ltd Centre Inc. Maldon Neighbourhood Centre Inc. Early Childhood Intervention UnitingCare Harrison Community Girgarre Community Group Inc. Olympic Adult Education The Grange Community Centre Inc. Australia Victorian Chapter Inc. Services Domestic Violence Resource Wavlink Inc. FKA Children’s Service Inc Goulburn Valley Family Care Inc. UnitingCare Moreland Hall Centre Victoria Inc. North Shepparton Community & Hopetoun & District UnitingCare Victoria and Tasmania Network West UnitingCare Werribee Support & Learning Centre Inc. Neighbourhood House Inc. Housing Seville Community Group Inc. Whittlesea Community House Inc. Brentwood Park Neighbourhood Women’s Health West Inc. Dandenong Neighbourhood UnitingCare Wodonga House Inc. Ballarat East Community House House Inc. Project Respect Inc. Wesley Centre for Life Enrichment Inc. Deans Marsh Community Cottage Burwood Neighbourhood House (Geelong City Parish) McIvor Neighbourhood House South Shepparton Community Inc. Inc. Heathcote Inc. Centre Inc. Wimmera UnitingCare Pines Learning Hidden Creek Neighbourhood Southern Disability Advocacy Finbar Neighbourhood House Inc. Concern Australia Mallee Neighbourhood House House Tatura Community House Inc. Wellsprings For Women Inc. Network Inc. Goonawarra Neighbourhood House Inc. Yea Community House Ethnic Communities Council of St Kilda Drop In Centre Federation of Community Legal Upper Yarra Community House Inc. Victoria Inc. Centres (Vic) Inc. HomeGround Services Greenhills Neighbourhood Centre Community Living & Respite Mothers Direct Pty Ltd CatholicCare (Melbourne) Gateway Social Support Options Broadmeadows Community Legal Services Inc. Service Inc. Cheltenham Community Centre Wedderburn Community House Leongatha Community House Inc. Inc. Villa Maria Casey Cardinia Community Legal Inc. Hotham Mission Koorie Heritage Trust Inc. Service Inc. Ashburton Support Services Darley Neighbourhood House and Disability Justice Advocacy Inc. Learning Centre Inc. Murray Human Services Inc. Central Highlands Community Active Property Services Old Courthouse Community Centre Legal Centre Management Ltd Preston Neighbourhood House Inc. Glenroy Neighbourhood Learning Committee of Management Inc. Centre Inc. Consumer Action Law Centre Ltd Echuca Neighbourhood House Inc. Youth Affairs Council of Victoria Inc. UnitingCare Community Options Pinarc Disability Support Inc. Seniors Rights Service Meadow Heights Learning Shop Sunraysia Mallee Ethnic Northwest Neighbourhood House Communities Council Inc. Sacred Heart Mission St Kilda Inc. Family Mediation Centre Inc. Network Inc. Port Phillip Eco Centre Inc. Glastonbury Community Services North Melbourne Legal Service Inc. Lalor Living & Learning Centre Inc. Pyalong Neighbourhood House Inc. Doncare Council of Single Mothers and St Kilda Legal Service Co-Op Ltd Maryborough Community House Dallas Neighbourhood House Inc. St Mary’s House of Welcome Their Children Inc. Upper Murray Family Care Inc. Doveton Neighbourhood Learning Mackillop Family Services Ltd Chelsea Heights Community Flowerdale Community House Villamanta Disability Rights Legal Centre Inc. Centre Inc. Intouch Inc. Service Inc. Youth Developments Australia Kerrie Neighbourhood House Limited Grampians Disability Advocacy West Heidelberg Community Legal Fawkner Community House Service Inc. Brimbank Melton Community Bethany Community Support Inc. ACT Heatherlie Homes for the Aged Legal Centre Young People’s Legal Rights Centre Springvale Neighbourhood House Volunteering ACT Inc. UnitingCare Gippsland Inc. (Youthlaw) Disability Discrimination Legal Inc. YWCA of Canberra Service Inc. United Housing Co-operative Ltd Loddon Campaspe Community WRISC Family Violence Support Canberra Rape Crisis Centre Footscray Community Legal Swan Hill Community House Inc. Legal Centre Brunswick Neighbourhood House Community Housing Federation of Centre Inc. Psychiatric Disability Services of Environment Defenders Office Cooperative Ltd Australia Inc. Human Rights Law Resource Victoria (Vicserv) Inc. (Victoria) Ltd Waminda Inc. Doris Women’s Refuge Inc. Centre Ltd Louise Multicultural Community Fitzroy Legal Service Inc. Spectrum Migrant Resource Australian Injecting & Illicit Drug PILCH Centre Inc. Springvale Monash Legal Service Centre Inc. Users League Refugee and Immigration Legal Hanover Welfare Services (CSIR) Inc. Tomorrow Today Foundation ACT Council of Social Service Inc. Centre Inc. Mordialloc Community & Youth Barwon Community Legal Service Lifeline Geelong Barwon Region Palliative Care ACT Incorporated Centre Inc. Lara Community Centre Inc. Inc. Karinya House Home for Mothers Violet Town Community House Inc. Catchment Youth Services Darebin Community Legal Centre Span Community House Inc. & Babies Inc. Inc. Berry Street CCLLEN Woodend Neighbourhood House Beryl Women Inc Eastern Community Legal Centre Crisis Support Services Inc. Inc. South Kingsville Community Australasian Housing Institute Centre Inc. Inc. UnitingCare East Burwood Centre Kids Under Cover Connections ACT Inc. St Luke’s Anglicare Flemington and Kensington Western Suburbs Legal Service Inc. Wesley Mission Victoria Community Legal Services Inc. Toora Women Inc. Council to Homeless Persons Jesuit Social Services Limited AMIDA Gippsland Community Legal Canberra Men’s Centre Inc. Mornington Community Contact Ross House Association Inc. Princes Hill Community Centre Inc. Service Family Relationship Services Attwood House Community Mental Health Legal Centre Inc. AFDO Wavecare Inc. Australia Centre Inc. Moonee Valley Legal Service Inc. Community Information & Support Mount Eliza Village Neighbourhood Conflict Resolution Service Inc. MCWA Victoria Inc. Centre Inc. Peninsula Community Legal YWCA Australia Spring Creek Community House Communication Rights Australia Vicdeaf Centre Inc. Noah’s Ark Resource Centre Inc. Inc. Arrabri Community House Inc. North East Housing Services Ltd Social Security Rights Victoria Inc. Alcohol Tobacco and Other Drug Sunbury Neighbourhood House Hastings Community House Morrison House Inc. Association ACT Inc. Inc. Tenants Union of Victoria Ltd Eastern Suburbs Rental Housing Stawell Neighbourhood House Inc. Marymead Child & Family Centre Wyndham Community And Women’s Legal Service Victoria Inc. Co-operative Tongala Community Activities Education Centre Inc. Port Phillip Community Group Ltd Homelessness Australia Inc. PACT Community Support Centre Inc. Somerville Community House Wyndham Legal Service Inc. NSDC Jobs Australia Limited Annual Report 2011-12 49

Canberra Youth Refuge Mental Health Council of Tasmania Carers Act Inc. Inc. Assisting Drug Dependents Inc. UnitingCare Tasmania Parentline ACT Inc. Ravenswood Neighbourhood House Inc. Domestic Violence Crisis Service Inc. Warrane Mornington Neighbourhood Centre Inc. Environmental Collective Housing Organisation (ECHO) Inc. Healthy House Karralika Programs Inc. Zeehan Neighbourhood Centre Inc. Tandem Respite Incorporated Goodwood Community Centre Belconnen Community Service Inc. GC Services Incorporated Tenants Union ACT Inc. Volunteering Tasmania Inc. Southside Community Services Inc. Okines Community House Inc. Companion House Assisting Fingal Valley Neighbourhood Survivors Of Torture And Trauma House Inc. Incorporated Risdon Vale Neighbourhood Care Incorporated Centre Inc. ACT Disability Aged & Care West Winds Community Centre Inc. Advocacy Service Inc. Tresca Community Centre Autism Asperger ACT Incorporated St Helens Neighbourhood House Inanna Incorporated Association Inc. Women’s Centre For Health GeCo Matters S.H.E. (SHE) Migrant and Refugee Settlement Dunalley Neighbourhood House Services of the ACT Inc. (MARSS) Inc. ACT Deafness Resource Centre Inc. Cogo Help Pty Ltd Communities@Work Ltd Community Transport Services Welfare Rights & Legal Centre Tasmania Inc. Health Care Consumers’ Northern Suburbs Community Association of the ACT Inc. Centre Inc. ACT Playgroups Association Inc. Bridgewater Police & Citizens Youth Club Inc. Koomarri Clarence PCYC Inc. Asthma Foundation of ACT Inc. Hobart Police and Community L’arche Genesaret Inc. Youth Club Inc. Sharing Places Inc. Police and Citizens Youth Club Sids & Kids ACT Launceston Inc. Tasmanian Association Police and NT Citizens Youth Club Inc. Darwin Community Legal Service Gagebrook/Bridgewater Inc. Community Centre NT Council of Social Service Inc Derwent Valley Community House St. Vincent de Paul Society (NT) Inc. Inc. Dawn House Inc. Arthritis Tasmania Ruby Gaea Darwin Centre Against Playgroup Tasmania Inc. Rape Inc. Aurora Disability Services and the YWCA Of Darwin Inc. Old Chapel Tea Rooms NT Shelter Launch Youth Inc. Foster Care NT Incorporated Deloraine House Inc. FORWAARD Flourish Mental Health Action In Our Hands Inc. Multicultural Council of the Northern Territory Incorporated Ulverstone Community House Inc. Drug Education Network Inc. TAS Community Based Support South Inc. Maranoa Heights Community Centre Hobart Community Legal Service Clarendon Vale Neighbourhood North West Community Legal Centre Inc. Centre Inc. The Link Youth Health Service Inc. Beaconsfield House Inc. Sexual Assault Support Service Inc. ARAFMI Tasmania Community Connections Community Care NESB Inc. Incorporated TasCOSS Speak Out Association of Tasmania Shelter Tasmania Inc. Alcohol Tobacco and Other Drugs Council (TAS) Inc. Glenhaven Family Care Working It Out Inc. Tasmanian Association of Community Houses Inc. TASCAHRD West Moonah Community House Rosebery Community House Inc. Youth Network of Tasmania Inc. Family Based Care (North) 50

ACKNOWLEDGEMENTS

JOBS AUSTRALIA PROVIDES A HeineJones Senator the Hon Mark Arbib, Minister for Indigenous Employment and Economic RANGE OF SERVICES TO MEMBERS Infoxchange Australia AND GRATEFULLY ACKNOWLEDGES Development Innovation and Business Skills Australia OUR SUPPORTERS, PARTNERS AND Social Traders SUPPLIERS. THE LIST INCLUDES, Intercontinental Hotel Group BUT IS NOT LIMITED TO: Stephen Ward, consultant Itomic Web Development Aon Risk Services Susan Pascoe, Australian Charities and JASCO Consulting Not-for-profits Commission Associate Professor John Murphy and JB Were colleagues, Melbourne University Telstra Job Ready Solutions Australian Charity Law Association The Hon Kate Ellis MP, Minister for Jobs Australia Foundation Employment Participation and staff Australian Council of Social Service Karen Delvin, Building Bridges Consultant The Hon Michael Kirby AC CMG Australian Employment Covenant Kris Honey, Consultant The Hon Sussan Ley MP, Shadow Minister Australian Social Innovation Exchange for Employment Participation and staff Lisa Fowkes, Consultant Banks & Associates The Hotel Network Meetseeker Centre for Social Impact The Nous Group Moreton Bay Printing Community 21 Ltd The Social Innovation Entrepreneurship Multifangled Community Sector Banking and Enterprise Alliance National Disabilty Services Community Services & Health Industry The University of Melbourne National Employment Services Association Skills Council Toni Wren, Consultant National Roundtable of Nonprofit Con-sol Conference and Technical TVET Solutions Organisations Two Way Talk (Marg Cossey and Kelli Passion Computing Darrel Drieberg, consultant McIntosh) Paul Kearney, Enterprise Design Department of Education, Employment and Unity Link Workplace Relations Professor Mark Considine and Dr Siobhan Victorian Aboriginal Community Controlled O’Sullivan, Melbourne University Department of Human Services Health Organisation Professor Myles McGregor-Lowndes Disability Employment Australia Wendy Perry and Associates Pty Ltd and colleagues (Australian Centre for Eric Sidoti, The Whitlam Institute Philanthropy and Nonprofit Studies, QUT) Essentra Learning Readings Bookstore eWorks Recruitment Superannuation FaHCSIA Rob Walls, photojournalist Gateway Business Senator the Hon Jacinta Collins, Gray Management Systems Parliamentary Secretary for School Education and Workplace Relations and staff Jobs Australia Limited Annual Report 2011-12 51

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