Crazysexycool: Thoughts and Predictions on the Future of Work

CrazySexyCool: Thoughts and Predictions on the Future of Work

Christopher Chan Innovation Imagineer Mercer San Francisco, California

The opinions expressed in this presentation are those of the speaker. The International Society and International Foundation disclaim responsibility for views expressed and statements made by the program speakers.

1-1 2014—Building Programs Employees Love

1-2 2016—Predictions About The Future

1-3 2017?

1-4 Innovation Imagineer, Mercer LABS Blogger Artist

1-5 Innovation Imagineer, Mercer LABS Blogger Artist ushealthnews.mercer.com theartofchan.com  Health Care  Technology  Art  Human Behavior

1-6 Innovation Imagineer, Mercer Blogger Artist

1-7 User Experience Behavioral Economics

The Internet of Things Advertising Health Care LBS Gamification Technology Virtual Reality Artificial Intelligence Big Data Consumer Trends

1-8 2017?

1-9 2017?

1-10 "THE UNSEXY TRUTH IS SUCCESS REQUIRES HARD SOMETIMES TEDIOUS, FRUSTRATING AND DEFEATING WORK OVER A LONG SUSTAINED PERIOD OF TIME. PERIOD."

1-11 1. Subrogation

sub·ro·ga·tionˌ sәbrәˈɡāSHәn noun the substitution of one person or group by another in respect of a debt or insurance claim, accompanied by the transfer of any associated rights and duties

1-12 1. Subrogation

1-13 1. Subrogation

1-14 1. Subrogation

0.25% 0.75%

$3.5B $10.5B https://www.dol.gov/sites/default/files/ebsa/researchers/analysis/health-and-welfare/deloitte- trendsandpracticesinhealthcaresubrogation.pdf

1-15 1. Subrogation

1-16 1. Subrogation

1-17 2. Fraud/Waste/Abuse fraud, frôd waste, wāst a·buse, noun verb aˈbyo͞ oz wrongful or use or expend verb criminal carelessly, use (something) deception extravagantly, to bad effect or resulting in or to no for a bad financial or purpose purpose; misuse personal gain

1-18 2. Fraud/Waste/Abuse

1-19 2. Fraud/Waste/Abuse

TEN COMMON HEALTH CARE PROVIDER FRAUD SCHEMES 1. Billing for services not rendered. 2. Billing for a non-covered service as a covered service. 3. Misrepresenting dates of service. 4. Misrepresenting locations of service. 5. Misrepresenting provider of service. 6. Waiving of deductibles and/or co-payments. 7. Incorrect reporting of diagnoses or procedures (includes unbundling). 8. Overutilization of services. 9. Corruption (kickbacks and bribery). 10. False or unnecessary issuance of prescription drugs.

1-20 2. Fraud/Waste/Abuse

1-21 2. Fraud/Waste/Abuse

1-22 2. Fraud/Waste/Abuse

1-23 2. Fraud/Waste/Abuse

1-24 2. Fraud/Waste/Abuse

1-25 3. Blockchain

block·chain ˈbläkˌCHān noun a digital distributed ledger in which transactions made in bitcoin or another cryptocurrency are recorded chronologically and publicly

1-26 3. Blockchain

block·chain ˈbläkˌCHān noun a digital distributed ledger in which transactions made in bitcoin or another cryptocurrency are recorded chronologically and publicly

1-27 3. Blockchain

1-28 3. Blockchain

1-29 3. Blockchain

If you invested $100 in Bitcoin in 2010, it would be worth $75M today

1-30 3. Blockchain

1-31 3. Blockchain

1-32 4. Net Neutrality

net neu·tral·i·ty, ˈnetˌ n(y)o͞ oˈtralәdē noun the principle that Internet service providers should enable access to all content and applications regardless of the source, and without favoring or blocking particular products or websites

1-33 4. Net Neutrality

1-34 4. Net Neutrality

1-35 4. Net Neutrality

1-36 4. Net Neutrality

1-37 4. Net Neutrality

Broad

1-38 5. Truck Driving

truck driving, trәkdrīviNG verb the act of driving trucks

1-39 5. Truck Driving

1-40 5. Truck Driving

1-41 5. Truck Driving

1-42 2.8M Americans are employed as truck drivers, 5. Truck Driving 253K male Canadians http://www.npr.org/sections/m oney/2015/02/05/382664837/map- the-most-common-jo b-in-every-state

1-43 5. Truck Driving Add up these categories (except nursing) = 25M jobs, 16% of the US labor force

The Bureau of Labor Statistics https://www.bls.gov/soc/

1-44 5. Truck Driving Add up these categories (except nursing) = 25.7M jobs, 16.5% of the US labor force

The most common occupations in America Retail salesperson 4.5 million Cashiers 3.3 million Fast‐food prep and service worker 3.0 million Office clerk 2.8 million Transport truck drivers 2.8 million Registered nurse 2.7 million Waiter 2.4 million Customer‐service rep 2.4 million Manual laborer 2.3 million Secretary 2.2 million

The Bureau of Labor Statistics https://www.bls.gov/soc/

1-45 5. Truck Driving Add up these categories (except nursing and teachers) = 2.6M jobs, 15.5% of the Canadian labour force

The most common occupations in Canada Retail salespersons 656,395 Retail and wholesale trade managers 363,290 Administrative assistants 316,565 Food counter attendants, kitchen helpers 312,820 Registered nurses and registered psychiatric nurses 270,425 Cashiers 260,190 Transport truck drivers 253,385 Elementary school and kindergarten teachers 227,810 Financial auditors and accountants 203,470 Administrative officers 201,320

Statistics Canada, National Household Survey, 2011.

1-46 5. Truck Driving

1-47 5. Truck Driving

1-48 5. Truck Driving

Increase: Reduce: • Productivity • Energy • Safety consumption • Sustainability • Operating • Efficiency expenses • Downtime • Waste

1-49 5. Truck Driving

1-50 5. Truck Driving

1-51 1. Subrogation 2. Fraud/Waste/Abuse 3. Blockchain 4. Net Neutrality 5. Truck Driving

1-52 “COOL MEANS BEING ABLE TO HANG WITH YOURSELF. ALL YOU HAVE TO ASK YOURSELF IS ‘IS THERE ANYBODY I’M AFRAID OF? IS THERE ANYBODY WHO IF I WALKED INTO A ROOM AND SAW, I’D GET NERVOUS?’ IFNOT, THEN YOU’RE COOL.” -PRINCE

1-53 6. Robots in the Home

1-54 6. Robots in the Home

1-55 6. Robots in the Home

1-56 6. Robots in the Workplace

1-57 6. Robots in the Workplace

1-58 6. Robots in the Workplace

1-59 6. Robots in the Workplace—Blue Collar

1-60 6. Robots in the Workplace—White Collar

8,000 medical papers published a day. IBM Watson “sifted through 20 million cancer research papers and came up with the proper diagnosis within 10 minutes.”

1-61 6. Robots in the Workplace Innovation Empathy Relationships

1-62 7. VR Therapy

1-63 1-64 7. VR Therapy

1-65 7. VR Therapy

1-66 1-67 7. Malaekahana Beach

1-68 7. VR Therapy survey of older people and VR

1-69 7. Malaekahana Beach

1-70 8. Mojo Mentor

"Mojo Mentor Scene"

1-71 8. Mojo Mentor

1-72 8. Mojo Mentor

Executive-level coaching + behavioral health expertise

1-73 8. Mojo Mentor

1-74 9. A Year of Travel

1-75 9. A Year of Travel

1-76 9. A Year of Travel

1-77 9. A Year of Travel

1-78 9. A Year of Travel

• Increased retention, attraction of talent and productivity/engagement

• 80% of employers have stated that their employees are more productive while on Remote Year

1-79 10. Federal VC

1-80 10. Federal VC

1-81 10. Federal VC

1-82 10. Corporate VC

1-83 10. Corporate VC

1-84 1. Subrogation 6. Robots in the 2. Fraud/Waste/Abuse Workplace 3. Blockchain 7. VR Therapy 4. Net Neutrality 8. Mojo Mentor 5. Truck Driving 9. A Year of Travel 10. Federal and Corporate VC

1-85 1-86 11. Embedding Chips in Employees A little computer history . . .

http://www.computerhistory.org/siliconengine/

1-87 11. Embedding Chips in Employees

http://www.computerhistory.org/siliconengine/

1-88 11. Embedding Chips in Employees

- Open doors - Use copy machines - Log into computers - Share business cards - Store health information

https://www.forbes.com/sites/ericmack/2017/07/25/microchips-implant-three-square-market-wisconsin-chip/#433953a5463a

1-89 12. Countries vs. Companies

Biggest Companies (Revenue) Bigger Than Which Country (GDP) 1. Walmart 24. Poland 5. Toyota 44. Chile 7. Royal Dutch Shell 45. Finland 8. Berkshire Hathaway 47. Portugal 9. Apple 47. Portugal 13. United Health 53. New Zealand 14. CVS Health 54. Iraq

1-90 12. Countries vs. Companies

1-91 12. Countries vs. Companies

1-92 12. Countries vs. Companies

1-93 13. Chinese Mutant App

INNOVATORS

PRESENT

IMMITATORS

PAST

1-94 13. Chinese Mutant App

963 MILLION USERS 570 MILLION USERS 340 MILLION USERS TENCENT—WE CHAT TAOBAO SINA WEIBO

1-95 13. Chinese Mutant App

Key Mutations

1 SEAMLESS INTEGRATION

2 CUSTOMER-TO-BUSINESS

3 COLLABORATION

1-96 13. Chinese Mutant App

Maybe it’s Time for Mutations in Healthcare?

HEALTHCARE DIGITAL CASHLESS INTERNET OF SOCIAL PROVIDERS SOLUTIONS ECONOMY THINGS MEDIA

INTEGRATION | COLLABORATION | CUSTOMER INSIGHT

1-97 14. Corporate Lifespans are Shrinking

The mean life of companies is 10 years

https://www.innosight.com/insight/creative-destruction-whips-through-corporate-america-an-innosight-executive-briefing-on-corporate-strategy/ https://qvartz.com/buzz/perspective/cities-live-companies-die/

1-98 14. Corporate Lifespans are Shrinking

https://www.innosight.com/insight/creative‐destruction‐whips‐through‐corporate‐america‐an‐innosight‐executive‐briefing‐on‐corporate‐strategy/ https://qvartz.com/buzz/perspective/cities‐live‐companies‐die/

1-99 15. The End of HR?

1-100 15. The End of HR?

1-101 15. The End Transformation of HR?

1-102 15. The End of HR?

1-103 1. Subrogation 6. Robots in the 11. Chip implantation 2. Fraud/Waste/Abuse Workplace 12. Companies vs. 3. Blockchain 7. VR Therapy Countries 4. Net Neutrality 8. Mojo Mentor 13. Chinese Mutant App 5. Truck Driving 9. A Year of Travel 14. Shrinking Corporate 10. Federal and Lifespans Corporate VC 15. The End of HR

1-104 IF YOU EVER WANT YOUR SOUL TO DANCE IN THE CLOUDS, YOU WILL AT SOME POINT HAVE TO JUGGLE LIGHTNING AND TASTE THE THUNDER.

-CHRISTOPHER POINDEXTER

1-105 16. Supplements?

1-106 16. Supplements?

1-107 16. Supplements

[LDL cholesterol] reduction of 15% by combining dietary interventions could potentially reduce [heart attack] risk by 30–45%.

-National Lipid Association 2015 Recommendations

1-108 16. Supplements

1-109 16. Supplements

1-110 16. Supplements

1-111 16. Nootropics

1-112 16. Nootropics

Credence Research

1-113 17. New Workspaces

1-114 17. New Workspaces video

1-115 17. New Workspaces video

1-116 17. New Workspaces video

1-117 18. 3 Parent Babies?

1-118 19. Human Animal Hybrids?

1-119 20. Human Robotic Hybrids?

Superhuman Employee Benefits Robotic Workforce Benefits

Will HR be responsible for a robotic arm tune-up? Behavioral health benefits for a robotic workforce? http://www.techeblog.com/index.php/tech-gadget/11-real-technologies-that-could-make-you-superhuman

1-120 1. Subrogation 6. Robots in the 11. Chip implantation 2. Fraud/Waste/Abuse Workplace 12. Companies vs. 3. Blockchain 7. VR Therapy Countries 4. Net Neutrality 8. Mojo Mentor 13. Chinese Mutant App 5. Truck Driving 9. A Year of Travel 14. Shrinking Corporate 10. Federal and Lifespans Corporate VC 15. The End of HR

16. Supplements 17. New Workspaces 18. 3 Parent Babies 19. Human Animal Hybrids 20. Human Robotic Hybrids

1-121 1-122 The End of My Trilogy

1-123 1-124 Quadriology

Pentalogy

Hexalogy

Hepatology

Octalogy

1-125 Nonology

1-126 1. Subrogation 6. Robots in the 11. Chip implantation 2. Fraud/Waste/Abuse Workplace 12. Companies vs. 3. Blockchain 7. VR Therapy Countries 4. Net Neutrality 8. Mojo Mentor 13. Chinese Mutant App 5. Truck Driving 9. A Year of Travel 14. Shrinking Corporate 10. Federal VC Lifespans 15. The End of HR

16. Supplements 17. New Workspaces 18. 3 Parent Babies 19. Human Animal Hybrids 20. Human Robotic Hybrids

1-127 #1 Subrogation #13 Chinese Mutant App #5 Truck Driving #2 Fraud/Waste/Abuse #11 Chip implantation #3 Blockchain #7 VR Therapy #4 Net Neutrality #6 Robots in the Workplace #8 Mojo Mentor #9 A Year of Travel #16 Supplements #12 Companies vs. Countries #18 3 Parent Babies #14 Shrinking Corporate Lifespans #10 Federal and Corporate VC #19 Human Animal Hybrids #15 The End of HR #20 Human Robotic Hybrids #17 New Workspaces

1-128 #1 Subrogation #13 Chinese Mutant App #5 Truck Driving Data#2 Fraud/Waste/Abuse Technology#11 Chip implantation #7 VR Therapy #3 Blockchain #4 Net Neutrality #6 Robots in the Workplace #8 Mojo Mentor #9 A Year of Travel Self-Improvement#16 Supplements #12 Companies vs. Countries #18 3 Parent Babies #14 Shrinking Corporate Lifespans #10 Federal and CorporationsCorporate VC #19 Human Animal Hybrids #15 The End of HR #20 Human Robotic Hybrids #17 New Workspaces Individuals

1-129 #1 Subrogation #13 Chinese Mutant App #5 Truck Driving Data#2 Fraud/Waste/Abuseand Technology#11 Chip implantation #7 VR Therapy #3 Blockchain #4 Net Neutrality is Creating#6 Robots in the Workplace #8 Mojo Mentor #9 A Year of Travel Self-Improvement#16 Supplements for #12 Companies vs. Countries #18 3 Parent Babies #14 Shrinking Corporate Lifespans #10 Federal and CorporationsCorporate VC #19 Human Animal Hybrids #15 The End of HR #20 Human Robotic Hybrids #17 New Workspaces

1-130 How will you use #1 Subrogation #13 Chinese Mutant App #5 Truck Driving Data#2 Fraud/Waste/Abuseand Technology#11 Chip implantation #7 VR Therapy #3 Blockchain #4 Net Neutrality to Create#6 Robots in the Workplace #8 Mojo Mentor #9 A Year of Travel Self-Improvement#16 Supplements for #12 Companies vs. Countries #18 3 Parent Babies #14 Shrinking Corporate Lifespans #10 Federal and Individuals?Corporate VC #19 Human Animal Hybrids #15 The End of HR #20 Human Robotic Hybrids #17 New Workspaces

1-131 1. Subrogation 6. Robots in the 11. Chip implantation 2. Fraud/Waste/Abuse Workplace 12. Companies vs. 3. Blockchain 7. VR Therapy Countries 4. Net Neutrality 8. Mojo Mentor 13. Chinese Mutant App 5. Truck Driving 9. A Year of Travel 14. Shrinking Corporate 10. Federal VC Lifespans 15. The End of HR

16. Supplements 17. New Workspaces 18. 3 Parent Babies 19. Human Animal Hybrids 20. Human Robotic Hybrids

1-132