PATIENT INFORMATION

CONTENTS

05 WELCOME Leisure and Dining Leisure Visits 06 BEFORE YOUR ADMISSION ATM Transport to Clinic Books and library Mail Business center Accompanying persons Dining Packing list Thermal spa & Therme Thermal water Newspaper service 08 ADMISSION Time of admission Directions 20 DISCHARGE Parking Invoice Medication Therapy prescription 09 YOUR STAY Discharge report Your contact persons Time of discharge Clinic Bad Ragaz management Transportation to your home Medical care In-home care Doctor’s rounds Your opinion matters Doctors on-site Nursing care Therapy 22 TAKE CARE! Institutes Resuscitation measures 23 NOTES Room features Your room Swimwear 24 IMPORTANT Bathrobe PHONE NUMBERS Fire rescue Pets Internet / wifi Smoking Safe Phone TV / radio Laundry

3 4 WELCOME

On behalf of the entire team, we are pleased to welcome you to Clinic Bad Ragaz. A person's health is their greatest asset. We know that you are placing your own health in our hands, which is why we would like to thank you for your trust. Clinic Bad Ragaz is a place of retreat and recuperation. We specialize in caring for convalescent patients and are among the top rehabilita- tion clinics in . At our clinic, you will enjoy a sense of exclusivity while you recuperate and benefit from a combination of inpatient rehabilitation and various five-star care services. A warm, relaxing, atmosphere is guaranteed.

Our experienced team prepares individual treatment concepts and provides you with round-the-clock inten- sive support. The Bad Ragaz thermal water sourced from the nearby Tamina Gorge is the lifeblood of our treatment program. Its healing properties, which include a low mineral content and body temperature of 36.5 degrees Celsius, help you on your road to recovery.

This brochure contains important information about your stay at our clinic. Should you have any other questions, we will be pleased to assist you.

Surround your soul – we will do everything in our power to make your stay as pleasant as possible and help you start feeling better soon.

Warm regards,

Patrick Vogler CLINIC ADMINISTRATION CEO / Managing Director Tel. +41 (0)81 303 38 14 Fax +41 (0)81 303 38 39 [email protected] [email protected] www.clinic-badragaz.ch

OPENING HOURS

Monday to Friday from 7.15 am to 6 pm Saturday from 9 am to 12 noon Closed on Sunday

5 BEFORE YOUR ADMISSION

TRANSPORTATION TO CLINIC BAD RAGAZ

If you require transportation to the clinic, we will be PACKING LIST FOR YOUR STAY pleased to make arrangements for you (CHF 3.30 per AT CLINIC BAD RAGAZ kilometer). Please contact the clinic’s administrative office. All medical documents in your possession (doctor’s, discharge and surgical reports, X-ray images and reports, ECGs, laboratory MAIL results, etc.) Anticoagulant card You may set up mail forwarding ahead of time and receive Blood type card your mail directly at Clinic Bad Ragaz during your rehabil- Allergy card itation. Incoming mail is distributed each day and will be Implant card delivered to your room at the clinic without fail. Please Nutrition and dietary sheets use the following address: Health insurance card Clinic Bad Ragaz Living will (if available) First name, last name Prescribed medication, including dosage info Pfäferserstrasse 8 Personal toiletries CH-7310 Bad Ragaz Shampoo and conditioner, bath and shower gel, body lotion To send mail, simply give it to our customer care staff in Hair dryer the Medical Center. Bathrobe Towels Pajamas or nightshirt ACCOMPANYING PERSONS Comfortable leisure and sportswear for the clinic and your therapy sessions Persons accompanying you may stay in your room or one Grand Resort dress code: We ask that you of the two five-star hotels at the Grand Resort Bad Ragaz. wear smart casual attire in the restaurants The full range of services offered by the Grand Resort Bad and common areas of the Grand Resort Ragaz is at their disposal. Non-slip, closed-toe shoes for indoors and outdoors For more information (including prices), please contact Athletic shoes the clinic’s administrative office. Slippers Swimwear Day planner with your personal addresses and phone numbers Umbrella Chargers for electronic devices Adapters (you will find international outlets in the power strip built into the desk)

= available in the room

6 7 ADMISSION

TIME OF ADMISSION

Your room will be ready for you between 11 am and 1 pm. The exact time of admission will be stated in the confirma- tion letter. For organizational reasons (data entry / exam- ination), it is important that you arrive on time.

DIRECTIONS

Clinic Bad Ragaz Hans-Albrecht-Strasse 2 7310 Bad Ragaz Stuttgart (2,5 hours)

From the – (A3) highway or St. Gallen – Chur (A13) highway. Take the exit and follow the Munich (2,5 hours) signs to Bad Ragaz. These will lead directly to the Grand Resort Bad Ragaz (on the left after the round- Friedrichshafen about). Kreuzlingen

Bregenz Please proceed to the Quellenhof hotel entrance St. Gallen (Bernhard-Simon-Strasse) and go to the reception desk. PRINCIPALITY OF Vaduz SWITZERLAND If you are arriving by ambulance, the driver may proceed directly to the Medical Center's emergency GRAND RESORT entrance (Pfäferserstrasse toward Pfäfers, then turn BAD RAGAZ Chur left to enter through the gate) and call the nursing

team on +41 (0)81 303 38 81. A nurse will be waiting Milan (3 hours) for you at the entrance.

PARKING

Parking in the underground garage of the Grand Hotel is free for clinic patients. Valet parking is available. If you would like to park your car yourself, our concierge will Frankfurt Paris Munich look after your key for you. Basel

Zurich Altenrhein Solothurn Lucerne Vaduz Bern BAD RAGAZ Chur Andermatt Lausanne St. Moritz

Brig Locarno Bellinzona Geneva Zermatt Tirano Lyon Lugano

Milan

8 YOUR STAY

YOUR CONTACT PERSONS

CLINIC BAD RAGAZ MANAGEMENT

Stefan Küpfer MD Anita Basu Medical Director, Medical Center Director, Medical Center and and Clinic Bad Ragaz Clinic Bad Ragaz

MEDICAL CARE

Christian Schlegel MD Clemens Sieber MD Diana Craatz MD Maria Oschepp MD Physical medicine and rehabilita- Head physician Clinic Bad Ragaz, Clinician, Clinic Bad Ragaz, Clinician, Clinic Bad Ragaz, tion FMH, sports medicine SGSM, Specialist in Internal Medicine, FMH FMH Practical doctor specialist in physical medicine manual medicine SAMM, interven- and rehabilitation (AT) tional pain management SSIPM, musculoskeletal ultrasounnd SGUM

DOCTOR’S ROUNDS

Monday 8 am to approx. 10 am Tuesday (head physician rounds) 8 am to approx. 11 am Wednesday & Thursday 8 am to approx. 10 am Friday (head physician rounds) 8 am to approx. 11 am

The doctor will visit you in your room on each occasion. For medical and organizational reasons, you will have to stay in your room until the doctor has paid you a visit. Should you have any therapy sessions scheduled before the visit or are having breakfast in the restaurant, please return to your Additional contacts are listed on our website room afterward. Thank you for your cooperation. www.clinic-badragaz.ch

9 DOCTORS ON-SITE THERAPY

Our clinicians and chief physicians are on site during the Our head physicians will prepare an individual therapy day from Monday to Friday. An emergency doctor is on schedule for you based on the medical documentation site the rest of the time. we receive. On admission, you will receive your therapy schedule for the days up to the following Friday. The new Important: The base fees for your stay cover the costs schedule for the following week (Saturday through Friday) for the rounds made by the head physician and clinicians is prepared each Thursday. Amendments to therapy or as well as any additional consultations with other spe- requests should be discussed during the doctor’s rounds. cialists by referral. You will be billed directly for any other consultations with doctors / institutes that have not been arranged at the referral of your doctor. Such consultations INSTITUTES are not usually covered by your health or accident insurance because a patient is not entitled to make use Our facility has its own radiology department and a of inpatient and outpatient services at the same time. ­medical laboratory, enabling us to perform diagnostic examinations directly on site.

NURSING CARE RESUSCITATION MEASURES Certified nurses provide round-the-clock personal care designed to meet your individual needs. In the event of cardiac arrest, resuscitation measures will be taken unless the patient has a living will containing Should you need assistance getting from your room to other instructions. If you are unwilling to consent to this your therapy sessions, we will be pleased to accompany or have any questions, please discuss the matter directly you. Please contact the nursing staff. with our doctors.

10 ROOM FEATURES

RECUPERATE IN A FULL 61 TO 67 SQUARE –– Large marble bathroom with free-standing jacuzzi tub, METERS OF PRIVATE SPACE steam shower, bidet-toilets, two wash basins, TV and hair dryer. Selected rooms even come with their own Our spacious clinic rooms, which come with balconies sauna and their own supply of thermal water, are designed –– Premium toiletries and bathrobe specifically for inpatient rehabilitation. They offer the –– Leather sofa, modern interior, walnut wood floors utmost comfort and refined details: bright rooms with and walk-in closets high ceilings, modern design, exquisite natural materials, stylish interiors and other luxurious elements are there –– Floor-to-ceiling windows and large balcony to help you regain your energy and strength. –– B & O flat screen TV / DVD player –– Wifi and telephone –– Emergency call system for contacting our nursing –– Minibar (non-alcoholic drinks included), Nespresso team at any time ­coffee maker and tea-making facilities –– Beds specially designed for Clinic Bad Ragaz that –– Air conditioning combine all the features of a hospital bed with the comfort of a hotel bed –– Safe with power outlet –– Suitable for allergy sufferers –– Rooms do not lock so that our doctors and nurses can reach you immediately in the event of an emergency

11 12 “WE GIVE OUR PATIENTS OUR UNDIVIDED ATTEN- TION. PERSONAL SUP- PORT AND A PLEASANT ATMOSPHERE IN BRIGHT ROOMS DECORATED AND FURNISHED IN A MODERN STYLE HELP YOU REGAIN A SENSE OF HARMONY BETWEEN THE BODY AND MIND ONCE MORE.”

Anita Basu, Director, Medical Center and Clinic Bad Ragaz

SWIMWEAR FIRE SAFETY

Did you forget to bring your swimwear from home? The most state-of-the-art fire detection systems and secu- You can purchase swimwear at the reception desk, rity staff keep you safe at all hours. The escape route plan at our thermal spa or in our shop. is found on the interior of the closet door or the door to your room. Illuminated EXIT signs mark the safe exit route to the exterior of the building. Please follow the instruc- BATHROBE tions from our staff in the event of an emergency.

Your personal bathrobe will be waiting for you in your room and is perfect for a visit to the thermal spa, the PETS Tamina Therme or while you are in the Medical Center. However, it is not suitable attire for our restaurants or For hygienic reasons, we do not allow pets at the clinic. common areas. If you need a different sized bathrobe, please contact housekeeping. If you would like to keep a bathrobe as a souvenir, you can purchase one from the INTERNET / WIFI Boutique Cadeau. Bathing slippers are not permitted in the clinic for safety reasons. Please bring your own Free wifi is available throughout the Grand Resort Bad non-slip pool shoes. Ragaz. Open your device settings and select the wireless network “GrandResort”. On the “Zimmer Anmeldung” [room login] page, enter your room number and your last name. Check the box to agree to the terms of use and click “Anmeldung” [login]. Access is valid for 30 days, afterwards you will need to log in again.

13 SMOKING TV / RADIO

Smoking is not permitted in the rooms of the clinic. Your room has a TV with a wide selection of radio and TV Smoking is permitted on the balconies of rooms and in programs. If you would like to rent or purchase movies the Salon Davidoff at the Grand Hotel Hof Ragaz. We via video on demand, you will be charged for this service charge a CHF 500.– cleaning fee for violating our smoking directly on your room invoice. policy in the rooms. Semi-privately insured patients will also receive a tablet if staying in double-occupancy rooms. SAFE

We recommend using the safe in the room. To set the LAUNDRY code, follow the instructions on the safe. We are not responsible for the loss of any cash or valuables. We offer a personal laundry service for an extra charge.

If you drop off your laundry by 9 am, you will receive it PHONE back at 6.30 pm on the same day. Laundry given to us after 9 am will be returned to you the next day. If you give Your personal phone number is listed on the contact card us your clothes for ironing by noon, we will return them presented to you by the clinic administrators on admis- on the same day by 6.30 pm. Otherwise, the clothing will sion. You can use this number to receive external calls be placed in your room the next day. Please separate directly to your room. To make outgoing calls, press “0” any laundry you would like to have ironed. and then enter the number you are calling, including dialing prefix/area code. Local and long-distance calls Dry cleaning is available from Monday to Friday, except will be billed directly to your hotel room. To make free on holidays. calls between rooms, first dial “4” and then enter the room number. The Grand Resort Bad Ragaz is not responsible for any damage (missing buttons, changes to materials, etc.). Voicemail If you have received a phone call while you are away, If you have any questions, please call housekeeping. an LED on your phone will be illuminated. To listen to the message, pick up the receiver and press the voicemail Express service button. Press 1 to listen to the message again. Press 2 to Daily from 8 am to 7 pm delete the message and confirm by pressing the receiver button. Laundry There is a 50 percent surcharge for laundry washed for you within four hours.

Ironing There is a 50 percent surcharge for ironing completed within one hour.

14 “OUR CLINIC TEAM TENDS TO YOUR NEEDS WITH CARE, WARMTH AND GEN- TLENESS. THEY’LL EVEN GIVE YOU A HUG AT THOSE TIMES WHEN YOU NEED MORE THAN JUST WORDS.”

Hildi Malgiaritta, Director of Nursing Services

15 LEISURE AND DINING

LEISURE

If your state of health allows, feel free to go about your day at the clinic as you see fit, with a few limitations. You may only leave the grounds of the Grand Hotel Bad Ragaz with the approval of our clinicians. If you leave your room, please sign out with the nursing staff.

VISITS

Each patient is free to arrange their visits as they see fit. All that we ask is that your visitors are quiet and considerate.

We recommend that your visitors park in the under- ground garage at Tamina Therme (for a fee).

Your visitors are always welcome to join you for meals. Meals can be served in your room or in our restaurant and are billed on an à la carte basis.

ATM

The nearest ATM is located on the first basement level (UG 1), next to Casino Bad Ragaz.

BOOKS AND LIBRARY

Books in various languages can be borrowed free of charge from the small library located in the Grand Hotel Quellenhof & Spa Suites' Green Hall. The library also ­contains a unique collection of Rilke’s works. Please contact our concierge if you are interested. They will be pleased to open the display cases for you. We ask that you return the books once you are finished with them.

BUSINESS CENTER

Our resort has three business corners with Microsoft ­Office, Internet access and printers that you may use free of charge. They are located in the hotel lobbies.

16 17 DINING

The chefs at the Grand Resort Bad Ragaz use their exceptional skills to prepare a range of culinary creations for your dining pleasure. Breakfast, lunch and dinner can be served in your room or enjoyed at one of the restaurants at the Grand Resort Bad Ragaz.

We also have our own healthy culinary brand – Cuisine Équilibrée. Executive Chef Renato Wüst worked with the doctors from the Medical Center and our nutritionists to create a range of delicious light dishes. The balanced Cuisine Équilibrée helps you to lose weight and leaves you feeling energetic, balanced and light.

Please let us know on admission to the clinic if you have any specific dietary needs or allergies. A certified nutri- tionist is available if needed or with a doctor’s referral.

We do not offer refunds for missed meals. You will always be charged directly to your room invoice for any snacks, food and beverages consumed by your guests as well as alcoholic drinks.

Room service You will have a range of exquisite meals to choose from each day. You also have the option to select from our à la carte range found on our Wine and Dine menu. Both Restaurant services options are included in your basic clinic fee (breakfast, The Olives d’Or restaurant prepare a large breakfast lunch and dinner). You will find a Nespresso coffee maker buffet for you each day and offer a delicious selection of and a minibar in your room. A selection of non-alcoholic daily set menus for lunch and dinner. This option is includ- drinks (not including capsules of Grand Cru coffee ed in the clinic’s basic fee. varieties) and teas are available to you at no extra charge. If you prefer to order à la carte from the Olives d’Or or of We look forward to serving you your meals during the the other restaurants at the Grand Resort, the items will following hours. You can always discuss any special be charged to your room invoice. A maximum of CHF 50.– circumstances directly with the in-room dining team. per meal will be credited toward the total.

Breakfast 8 am to 8.30 am On arrival, please inform our restaurant staff that you are Lunch 12 noon to 12.30 pm a clinic patient. Dinner 6 pm to 6.30 pm

Please order your meals by 1 pm on the previous day.

18 THERMAL SPA & TAMINA THERME Garden pool hours May through October All of the thermal spa facilities and saunas are available for In good weather, 7.15 am to 7 pm you to use. You also have free access to the public Tamina Service hours daily 10 am to 5 pm Therme, a place where you can relax and recuperate. You can access Tamina Therme directly from Clinic Bad Ragaz. Please note that our swimming and sauna facilities may only be used after consulting the clinicians. Our heated garden pool is an inviting place to swim and relax. You can order cold drinks and snacks (at an extra charge) from the pool bar. THERMAL WATER

Thermal Spa hours The heart of the Grand Resort Bad Ragaz beats deep 7 am to 9 pm within the majestic Tamina Gorge: the legendary springs that for centuries have given us the gift of body-tempera- Family Spa hours ture thermal water. The water promotes a unique combi- 10 am to 7 pm with lifeguards on duty and video surveil- nation of wellbeing and health. What's more, this pure lance; from 8 am to 8 pm during holiday periods and on thermal water is what comes out of the taps in your room. holidays when there are more than 30 children

Tamina Therme hours NEWSPAPER SERVICE daily 8 am to 10 pm, Friday 8 am to 11 pm We will be pleased to bring a newspaper of your choice to your room each morning. Additional newspapers will be billed separately.

19 DISCHARGE

INVOICE THERAPY PRESCRIPTION

We will issue your invoice on the day prior to your depar- If necessary, our clinicians will give you an initial therapy ture. Before you leave, please review it and settle your prescription before you leave. It is valid for nine therapy account with the customer service department at the sessions. Please consult your general practitioner if you Medical Center, or at the reception desk of the Quellenhof require additional prescriptions. if it is a weekend. You can also continue your therapy sessions on an out- We accept the following payment methods everywhere patient basis at the Medical Center. This ensures that you at the Grand Resort Bad Ragaz: receive the best possible ongoing treatment.

cash, EC card (Maestro), VPay card, American Express, Visa, MasterCard, myOne card, Postcard and Bonus Card. DISCHARGE REPORT

Before your departure, our clinicians will give you a MEDICATION provisional medical and discharge report detailing your progress. After you have left, the final discharge report You will receive your prescriptions from our clinicians will be sent to the referring physician as well as your before you are discharged so that you can pick up your general­ practitioner. medication from the pharmacy.

TIME OF DISCHARGE

On the day of your departure, if you have not made other arrangements with the clinic administrators, you must leave your room by 10 am. Please sign out with the nursing staff when you are discharged.

20 TRANSPORTATION TO YOUR HOME

If you require transportation to your home, we will be pleased to make arrangements for you (CHF 3.30 per ­kilometer). Please contact the clinic’s administrative office.

IN-HOME CARE

If needed, our nursing staff can help you make arrange- ments for the proper in-home care so that you can return your a daily routine as effectively as possible.

YOUR OPINION MATTERS

Please feel free to get in touch with the clinic adminis- trators if you have any feedback, suggestions or requests during your stay. We’re glad to help. ­Approximately a week after you have left the clinic, we will send a questionnaire by mail asking you about your level of satisfaction during your stay at the clinic. The question- naire is anonymous. We thank you in advance for your feedback, as it enables us to keep improving our services.

“EVERYTHING WE DO REVOLVES­ AROUND THE PATIENT­ – WE TAKE TIME TO PERFORM A CLOSE EVALUATION AND EXAM- INATION AND MAKE SURE PATIENTS RECEIVE PERSON- ALIZED MEDICAL CARE.”

Christian Schlegel MD, Head Physician­ Clinic Bad Ragaz for musculoskeletal rehabilitation­

21 TAKE CARE!

On behalf of the entire clinic team, we would like to thank you for placing your trust in us. We are pleased to have been part of your recovery process. We wish you all the best in the future and would be pleased to host you here at Bad Ragaz again so that we may provide you with what truly matters: a total state of convalescence.

22 NOTES

23 LIST OF IMPORTANT PHONE NUMBERS

INTERNAL EXTERNAL

Clinic administration 3814 +41 (0)81 303 38 14

Nursing 3881 +41 (0)81 303 38 81

Medical Center 3838 +41 (0)81 303 38 38

Housekeeping 6701 +41 (0)81 303 67 01

In-room dining 6859 +41 (0)81 303 68 59

Reception desk, Grand Hotel Quellenhof 2023 +41 (0)81 303 20 23

Reception desk, Grand Hotel Hof Ragaz 3013 +41 (0)81 303 30 13

Concierge, Grand Hotel Quellenhof 2010 +41 (0)81 303 20 10

Concierge, Grand Hotel Hof Ragaz 3010 +41 (0)81 303 30 10

Restaurant Olives d’Or 3020 +41 (0)81 303 30 20

Restaurant Namun 3024 +41 (0)81 303 30 24

Restaurant Zollstube 3022 +41 (0)81 303 30 22

Restaurant IGNIV 3021 +41 (0)81 303 30 21

Restaurant Schloss Wartenstein 4047 +41 (0)81 302 40 47

Restaurant gladys 3720 +41 (0)81 303 37 20

Café Therme 2742 +41 (0)81 303 27 42

Hair Spa 3090 +41 (0)81 303 30 90

Thermal Spa (Beauty & Care / Massage & Relax) 3050 +41 (0)81 303 30 50

Grande Fleur 2055 +41 (0)81 303 20 55

CLINIC BAD RAGAZ Tel. +41 (0)81 303 38 14 Grand Resort Bad Ragaz AG Fax +41 (0)81 303 38 39 CH-7310 Bad Ragaz [email protected] Switzerland www.clinic-badragaz.ch