ADVICE PLANNING LIFE

OUR VISION

To transform the South African industry into a customer-centric and service-orientated industry that is dedicated to equipping consumers with the financial knowledge and solutions to change their lives and the lives of their loved ones.

OUR STORY

1Life launched in March 2006 as South Africa’s first fully direct life insurer due to a need for consumers to save on their life insurance premiums. We embarked on a rebrand from 1Lifedirect to 1Life – changing lives in 2012, as our offering expanded beyond direct solutions to brokers and broader distributors for greater market penetration and appeal. We are trusted by millions of South Africans to provide solutions that suit their needs.

OUR PRODUCTS OUR FIRSTS

• Life cover • First fully direct life insurer in • Dread disease cover South Africa • Disability cover • First to offer non-invasive saliva-based HIV testing • Funeral cover • First to offer policy management • All Woman policy – a bespoke offering via USSD for women catering to their specific health and safety needs while securing • First to offer clients the ability to their, and their children’s future buy cover online • Expense protection – provides a monthly • First insurer with online financial income until retirement in the event needs analysis of being temporarily disabled by illness • First to offer clients cover from or injury their cellphones • Financial planning – a tailored financial • First to offer quoting through a chat-bot solution combining life, dread and disability cover • The Preserve – a new and affordable natural burial estate, which honours the customs and traditions of all South Africans

Terms & Conditions Apply. 1Life Insurance Limited is an authorised financial services provider (FSP 24769). Errors and omissions excepted (E&OE). ADVICE PLANNING LIFE

OUR VALUE TO CLIENTS OUR BUSINESS PARTNERS

At 1Life, we make cover less complicated by External Auditors KPMG not requiring medicals. All of our clients can Internal Auditors PricewaterhouseCoopers get covered after taking a quick saliva swab Statutory Actuary Jan de Wet test instead of having numerous invasive Reinsurers Hannover Re procedures.

We keep our clients updated through free financial advice, in-depth blog posts and monthly OUR DIRECTORS newsletters. LA Hillman Executive Director (CEO) We are also the only insurer with an online RJ Pretorius Company Secretary financial needs analysis tool that empowers our S Klinkert Non-Executive Director clients to get the best cover for their needs. (Group Chairman) We manage every aspect of your policy through IR Leech Independent Non-Executive Director a simple phone call, avoiding any tedious (Group Deputy Chairman) paperwork. E Links Independent Non-Executive Director Truth About Money, a 1Life initiative, H Griffiths Independent Non-Executive Director strives to help South Africans take DH Pead Independent Non-Executive Director control of their finances and make better informed (Chairman) decisions that can change their lives. TJ Creamer Executive Director (Group CEO) Truth About Money offers debt management AR Weilbach Executive Director (Group CFO) and counselling, a free financial education course PN Kingston Independent Non-Executive Director as well as wills and estate planning. These are TZ Muranda Independent Non-Executive Director geared at helping you to move closer towards TF Maenetja Non-Executive Director the financial freedom that you desire.

OUR FINANCIAL POSITION AND ONGOING RISK MANAGEMENT

At 1Life we pride ourselves on our position in the market as South Africa’s number 1 direct Life Insurer* and as such we are committed to ensuring a sustainable business for the long run. With more than 10 years in business, we have a proven track record in delivering sound financial results.

We are required through the Long-Term Insurance Act to maintain an adequate level of available capital. This requirement is referred to as the insurer’s capital adequacy requirement (CAR) and protects our customers and clients by ensuring that we have adequate capital to meet our financial commitments, even during extremely adverse times. The Act requires that 1Life keep additional assets equal to 100% of its CAR, however, the 1Life board have ensured that we keep a significantly higher level of available capital.

*Source: (2010-2018)

Terms & Conditions Apply. 1Life Insurance Limited is an authorised financial services provider (FSP 24769). Errors and omissions excepted (E&OE). ADVICE PLANNING LIFE

1Life has fully embedded comprehensive risk management structures and processes within its daily operations. Risk Appetite and Tolerance Levels are clearly defined and integrated into capital management. Our latest Own Risk and Solvency Assessment (ORSA) submission to the FSB has confirmed that the business is sufficiently capitalised to meet the solvency capital requirements on the current regulations as well as on the impending Solvency Assessment and Management (SAM) basis over the business planning horizon.

2018 2017 2016 2015 2014

Capital adequacy ratio % 201% 198% 183% 191% 225%

OUR CUSTOMER SATISFACTION BENCHMARKING

Customer satisfaction is central to how 1Life operates, and we take pride in being on par with the leaders within the insurance sector as independently assessed by the South African Customer Satisfaction Index (SAcsi).

On Par On Par On Par On Par On Par Below Below Par Par

SAcsi 80,8 80,6 80,2 78,9 78,2 76,3 74,7 73,9

Industry Metropolitan Discovery Momentum Liberty 71,0 72,2 72,9 72,7 73,3 74,9 73,3 77,5 76,5 76,6 74,9 75,0 75,8 77,8 78,0 78,3 78,9 79,0 79,9 82,8 79,9 84,6 84,1 82,9

Overall Satisfaction Confirmation/Disconfirmation of Expectations Comparison to Deal

The recent South African Customer Satisfaction Index (SAcsi) for Long-Term Insurers, provides impartial insights into the South African Long-Term Insurance industry by blending a Customer Expectations Index, Perceived Quality Index and a Perceived Value Index.

Terms & Conditions Apply. 1Life Insurance Limited is an authorised financial services provider (FSP 24769). Errors and omissions excepted (E&OE). ADVICE PLANNING LIFE

OUR GLOBAL FOOTPRINT

1Life is part of Telesure Investment Holdings. Telesure Investment Holdings (Pty) Ltd was established in 1998 to house the South African interests of the Guernsey-based international financial services group, Budget Holdings Ltd.

The Group owns and operates several of South Africa’s leading insurance brands and stands out with its multiple-channel, multiple-brand approach through direct sales, broker sales, aggregator sales and affinity partnerships. The Group operates in the United Kingdom, Australia, Turkey and the Netherlands.

ADDRESS Auto & General Park, PO Box 11250 1 Telesure Lane, Riverglen Dainfern 2191 Johannesburg www.1life.co.za

Terms & Conditions Apply. 1Life Insurance Limited is an authorised financial services provider (FSP 24769). Errors and omissions excepted (E&OE).