Always Near You. NOT ONLY DO WE TAKE CARE

Prevost Parts and Service Always near you. NOT ONLY DO WE TAKE CARE

OF YOUR NEEDS FOR PARTS AND SERVICE ,

WE TAKE CARE OF YOU . Customer Support Commitment At Prevost, we share your passion for excellence. Our relentless pursuit of perfection continues long after a new coach heads off for a lifetime of service. Prevost after-sales service, available throughout the country, provides resources to make every journey a smooth one. The Human Touch Not only do we take care of your needs for parts and service, we take care of WHEN YOU CALL PREVOST FOR ASSISTANCE , you. When you call Prevost for parts and service assistance, you speak to a real person who will provide real solutions. In addition, our industry-first Red Carpet YOU SPEAK TO A REAL PERSON Service Policy means that each time you come to Prevost for service, we will focus all our attention on your specific needs. With our longstanding expertise WHO WILL PROVIDE REAL SOLUTIONS . in after-sales service and the strongest service presence in North America, you can be sure Prevost is with you every step of the way. Prevost Red Carpet Treatment

Prevost Red Carpet Service Policy The red carpet leads to Prevost, where everyone receives the same n Greet you with a warm welcome and personalized service outstanding service. We care for your vehicle as if it were our own. We take just as much pride in caring for you, too. You will see it in the details. From n Care for your vehicle as if it were our own our newly remodeled customer lounges to our highly qualified team of n Ensure parts are on hand for your appointment professionals, our dedication to quality service gets you back on the road n Execute with a “can-do-whatever-it-takes” attitude without delay. That’s the Prevost Red Carpet Treatment: n Assign factory-trained technicians with expertise in the latest Part corporate policy, part constant reminder automotive technology that someone is always looking out for you. n Fix your vehicle right the first time n Make your visit an enjoyable Prevost experience n Have welcome-home amenities at your disposal n Notify you in a timely manner in case of repair delay n Address all concerns and ensure your total satisfaction Prevost Red Carpet Treatment Welcome-home Amenities

Prevost Parts and Service Centers are designed with customer needs in mind. Our newly remodeled customer lounges—professionally designed with an eye to convenience and comfort—offer users a host of amenities such as reading areas, televisions, Internet connections, refreshments, and more.

Prevost properties are fenced and access controlled for the security of our customers’ coaches. Other conveniences include the availability of overnight parking with electrical and water hookups, sanitary dump stations, and laundry facilities. Service that Goes the Extra Mile Prevost factory-trained service personnel are ready with real solutions to get you back on the road without delay. As a high-end coach and bus shell manufacturer, Prevost employs experts who know your vehicle inside out, enabling them to provide a full range of services.

PREVOST EMPLOYS EXPERTS WHO KNOW YOUR VEHICLE INSIDE OUT . PREVOST’S NORTH AMERICAN SERVICE NETWORK PROVIDES PROMPT, UNMATCHED SERVICE, THANKS TO ITS READY ACCESS TO FACTORY ENGINEERS, OEM SPECIFICATIONS, AND CRITICAL REPAIR OR MAINTENANCE INFORMATION SUCH AS STRUCTURAL DRAWINGS OR WIRING DIAGRAMS.

REGULAR SERVICING WARRANTY WORK For all your maintenance and repair needs. Prevost Parts and Service Centers are equipped to perform all warranty work. You can rest assured that any part we install—with the exception of wear MINOR AND MAJOR REPAIRS items—carries a one-year warranty that includes labor. Whether you have had a minor scrape that requires a panel replacement or a major accident that calls for structural repairs, your Prevost Service Center RETROFITS will get your coach back into revenue service as quickly as possible. One call Prevost expert technicians do everything from minor cosmetic modifications to to Prevost can get the ball rolling, from towing your damaged vehicle to getting front and rear-end cap upgrades. appraisal estimates for insurance purposes. We will help fix your vehicle and restore your peace of mind. TRANSIT BUS REFURBISHING Our refurbishing projects are tailored to your needs. Prevost technicians are experts at extending the life of your vehicles. Quality Parts You can trust Prevost’s experienced team for technical support and fast, reliable delivery of quality parts, components, and specialized tooling. Prevost is the official distributor of all Prevost and Nova Bus parts and components, and also supplies parts for most motorcoach and transit bus makes and models.

QUICK PARTS DELIVERY We take the guesswork out of parts ordering, with guaranteed quick delivery throughout North America.

PREPAID GROUND SHIPPING We cover the cost of all regular parts shipments, through selected carriers, within the United States and Canada.

PARTS FOR ALL MAKES AND MODELS We service and stock parts for all Prevost vehicles, Nova Bus vehicles, and most makes and models of coaches and transit buses. At Prevost, you will find everything you need with our in-stock availability of more than 65,000 parts. All products we carry meet OEM quality standards.

>> SAME-DAY SHIPPING We offer same-day shipping of stock parts anywhere in the United States and Canada for ORDERS RECEIVED BEFORE 2 P.M. (Local Parts and Service Center time) Prevost is the official distributor of all Prevost and Nova Bus parts and components.

SAVE TIME AND MONEY

BY ORDERING YOUR PARTS ONLINE AT

WWW.PREVOSTCAR.COM.

ELECTRONIC PARTS CATALOG EASY PARTS ORDERING Prevost understands how important the right parts are to your fleet. That’s why Choose the parts ordering method that suits you best, whether online, by fax, we were the first North American motorcoach manufacturer to introduce an or by phone. electronic parts catalog, PARTner Electronic. Order online at www.prevostcar.com and enjoy 24/7 accessibility and a discount PARTner Electronic is a graphic-oriented on your order. You can also access real-time inventory and track the status software and database package that lists our of your orders. full parts catalog. It’s designed to streamline the repair and maintenance process by providing a quick, intuitive way to understand relationships between assemblies, subas- semblies, and parts. Professional Technician Training

Prevost is committed to helping customers improve their own efficiency FACTORY TRAINED and technical skills. That’s why we offer a comprehensive technician training Our Parent program as well as regular in-shop and factory training seminars where mechanics can earn factory-trained certifications in all major coach systems. Ask your regional service manager for the current training schedule. Company

Now a fully owned subsidiary of Roadside Assistance Volvo Bus Corporation, Prevost has access to the financial strength, Prevost coaches come with a bumper-to-bumper, full-coverage new coach PASS Emergency Response comes to the aid of customers product development capabilities, warranty, plus a 2-year membership in the PASS emergency roadside assistance anywhere in the United States and Canada, helping to get program, exclusive to Prevost. Your PASS membership includes 24/7 access to and quality manufacturing technology their coaches back on the road fast! PASS offers 24/7 a call center that provides motorcoach drivers with immediate assistance. of the world’s second largest motor- availability 365 days a year—just call 1-800-463-7738. n Toll-free assistance from qualified and trained representatives coach and transit bus manufacturing n 24/7 technical advice group. Volvo Bus Corporation is n Help finding the nearest qualified road service part of the Volvo Group, the world’s n Emergency maintenance assistance and towing n Scheduling for emergency service appointments largest manufacturer of heavy-duty n Expedited delivery of parts from a Prevost Parts distribution facility diesel engines. n Help with related financial matters and warranty claims paperwork A Legacy of Innovation For over 80 years, our goal has been to reach new heights of customer satisfaction through ongoing innovation, quality products, unmatched after-sales service, and an unrelenting focus on customer needs. Our Parent AT PREVOST, CARING Company ABOUT THE ENVIRONMENT

IS A PRIORITY.

Our Long-term Commitment to Quality and Environmental Care As the first North American coach manufacturer to achieve ISO 9001 quality certification and ISO 14001 environmental management certification, Prevost confirms its total commitment to manufacturing quality and environmental care. Prevost is ISO 14001 certified since 1997 and is the first North American coach manufacturer to have achieved this world-recognized environmental certification. We carefully select the most ecologically sound processes and materials, work with our partners to become stewards of the environment, and set target objectives to keep improving —mile after mile, year after year. 24/7 TECHNICAL SUPPORT FOR PEACE OF MIND.

PREVOST PARTS & SERVICE CENTERS Prevost Parts Prevost Parts Prevost Parts North American Network & Service Center – CALIFORNIA & Service Center – TEXAS & Service Center – TENNESSEE 3384 De Forest Circle 15200 Frye Road 529 Hickory Hill Blvd. Extended Parts & Service hours, with 24/7 technical support for peace of mind. Mira Loma, CA 91752 Fort Worth, TX 76155-2702 Whites Creek, TN 37189 Toll Free: 1-800-421-9958 Toll Free: 1-866-773-8678 Toll Free: 1-877-299-8881 Fax: 951-360-2565 Fax: 817-685-0460 Fax: 615-299-8816 The Prevost Parts & Service network spans all of North America and includes Prevost Parts Prevost Parts n Prevost-owned Parts and Service Centers, staffed with highly trained teams of & Service Center – FLORIDA & Service Center – NEW JERSEY Prevost Service Center – QUEBEC professionals ready to assist you with all after-sales service needs. Each center offers 6931 Business Park Blvd. N. 201 South Ave. 850 chemin Olivier Jacksonville, FL 32256 South Plainfield, NJ 07080 Saint-Nicolas, QC G7A 2N1 CANADA one-stop-shop convenience and a service experience focused on your needs. Toll Free: 1-800-874-7740 Toll Free: 1-800-223-0830 Toll Free: 1-866-870-2046 Fax: 904-886-0093 Fax: 908-222-7304 Fax: 418-831-7432 n A number of Volvo Truck Centers, carefully selected for their ability to act as Prevost Service Providers. They provide maintenance and warranty service for Volvo D13 TO ORDER PARTS engines and maintenance for other vehicle systems. Prevost US Parts Prevost Canadian Parts Customer Service Customer Service n A network of more than 150 independent repair facilities strategically located throughout 2200 Point Blvd, Suite 100 2955-A Watt Street the United States and Canada, each ready to service your Prevost vehicle. Elgin, IL 60123 Quebec City, QC G1X 3W1 CANADA Toll Free: 1-800-621-5519 Coach Parts Toll Free: 1-800-463-8876 1-877-999-8808 Transit Parts Toll Free Fax: 1-800-939-0133 Toll Free Fax: 1-877-999-8809 Fax: 418-658-1723

PREVOST ACTION SERVICE SYSTEM PASS is available 24/7 by calling 1-800-463-7738, 365 days a year.

Prevost is proud to be the first North American coach maker to earn ISO world-standard certifications for environmental management through its manufacturing process.