6 Information for residents and businesses - Issue 6 - Tuesday 1 December ExtremeBrought toweather you by all public sector organisations in in Cumbria

possible to determine whether they New footbridge Footbridge can be re-opened. A total of six The Army’s construction of a new bridges around the county have footbridge connecting communities closures collapsed - three road bridges and in is now focussed on Camerton (collapsed) three footbridges. the north side of the River Derwent. Navvies Footbridge, Workington (collapsed) Portinscale Footbridge With temperatures dropping The work going on to the north of Memorial Gardens Footbridge, Cumbria Highways will be gritting the river is due to continue for the (collapsed) South the county’s roads overnight. next couple of days and overall Street/Kirkgate Footbridge, As a series of diversions are in place construction of the bridge is Cockermouth Workington Docks due to road and bridge closures a expected to be completed on Old Railway footbridge Brewery revised gritting programme is in Monday 7 December. Footbridge, Cockermouth Black operation – with A and B roads on Bridge footpath, Egremont diversion routes in areas that are While construction works are being being gritted getting treated - as well carried out, parking restrictions will as some more minor routes that are be in place from the Calva being used for diversions. roundabout, down Barepot Lane Roads and into Barepot. This is to allow Salt heaps that have been washed construction traffic to enter the site away in the flooding are also being and work on building the bridge. bridges replenished so they are readily Vehicles will also be using Waters More than 1,200 bridges in Cumbria available when the cold weather Edge as a turning area. that are on or near water have now bites. been checked following the People are advised there may be devastating flooding that hit the Motorists are urged to take extra some disruption and inconvenience county. Teams of engineers have care when they are out and about over the next few days due to the carried out visual checks on 1,240 on the county’s roads and plan extra transportation of heavy machinery bridges to determine whether time for their journeys to take into and bridge parts across Workington. structures have been damaged and account the weather and road and Every effort is being made to keep those where damage was identified bridge closures. Members of the disruption to a minimum and still or suspected were closed. public are being warned to stay away build the bridge as quickly as from Main Street in Cockermouth possible. Now with water levels receding, where a major clean up operation is more detailed structural now taking place. The Army has asked that people assessments are being carried out keep a safe distance away from river and bridges given the all clear are Diversion maps are available on the banks and bridges, for their own being re-opened. Five bridges on county council website. safety and the safety of others. major routes identified as high Members of the public are also priority that have had principal requested to comply with any bridge inspections – a full requests from the Army to allow assessment including divers checking them to get on with their work. for damage or erosion – have now re-opened including Holmrook bridge on the A595 and Keswick’s Greta bridge.

The bridges that remain closed will undergo full checks as soon as

For more information visit www.cumbria.gov.uk

Helen Brownlie, Conservation Waste Services available to residents are Officer on 01900 70 2713 Emergency Household Waste set out below: Centre in Cockermouth To help people dispose of any 1) Local Councils can collect Water Safety household items damaged as a furniture such as chairs, All United Utilities Mains Supplied result of flooding Cumbria County tables, sofas, beds, internal Water in the region remains safe to Council will be opening an doors, garden furniture and drink. emergency household waste centre garden fencing by a special on a temporary basis at the old collection refuse vehicle. General advice to customers: depot, Sullart Street in Damaged household goods Cockermouth. The new site will be will be loaded into the wagon People returning to flooded open daily from 10am to 3pm by a collection crew and properties should take care if between Saturday 28 November delivered to the disposal floodwaters have risen so high that and Saturday 12 December. point. taps have been under water. Customers who believe they have The site will accept all flood 2) All items such as fridges, been affected in this way should: damaged waste including: televisions, cookers, washing machines, dryers, microwaves - Thoroughly clean the taps before • Furniture such as chairs, tables, and other large electrical returning to normal use sofas, beds. appliances must be collected - This should be supplemented by by a separate van. Please • Doors and fencing wiping with a bleach soaked cloth, empty all food waste from ideally using Q-tips or similar swabs • Carpets and soft furnishings fridges before placing out for also dipped in bleach solution to • Electrical items such as fridges*, collection. reach up into the inner surface of televisions, cookers etc. the tap outlet • Standard household refuse If you have any bulky household - The tap should then be run to • The site will also accept small waste items please contact your waste for two minutes. amounts of silt, sand and rubble local district council to arrange from flood affected domestic collection on the appropriate properties. number below. Mobile

There will be a number of site Residents within classroom helps operatives available on site to 01900 702800 help. For more information or Residents within South Lakeland out flood advice on using the waste centre 0845 050 4434 please call 0845 055 1118. victims Please note that the centre will only Building Over the weekend Workington’s be open on a short term basis. We Northside Community took apologise for any inconvenience the restoration advice delivery of a mobile classroom. The site may cause to local residents. classroom will be used by the and planning public, community centre staff, * Please empty all food waste from police and other workers helping fridges and freezers before bringing permission the local residents. The classroom them to the site. complete with its own electricity Allerdale Borough Council’s and internet access will be the first Bulky household waste Building Control team has been time many residents will have had collections offering restoration advice to house to contact relatives over the web. In order to help with the incredibly owners and commercial properties It also allows people to do their difficult circumstances that regarding the requirements of shopping on line. residents are dealing with due to building regulations and advice on flood damage, Allerdale Borough using suitable contractors. Deb Muscat, acting director said Council and South Lakeland District “As well as funding individuals this is Council will help residents with Contact Allerdale Borough Council the sort of practical help the extra support regarding the for advice: Cumbria Flood Recovery Fund can removal of household waste Building Control team on 01900 help with.” damaged by floods, and no cost will 702520 be applied to this service. Planning team on 01900 70 2760

For more information visit www.cumbria.gov.uk

unable to get to their own GP from 1pm to 4pm and Thursdays GP Surgeries surgery. Patients should call their from 10am to 4pm. GP arrangements are as follows in own GP to arrange an appointment Cockermouth and Workington. before going. Your own GPs will The devastation brought by the also be able to advise how you can floods affects more than bricks and Cockermouth pick up a repeat prescription. mortar, and lasts long after the In Cockermouth, South Street water has gone. Many people in Surgery and Derwent House Drop-in clinics are available Monday flood-hit areas, who have lost Surgery have both relocated to to Friday this week at: homes and businesses, are likely to Cockermouth Community Hospital. Northside Community Centre, be feeling more anxious, worried Patients at both these surgeries Trinity Drive, Northside. and low than usual. Some may still should now contact their own Between 9am - 10am and 4:30pm - be in shock, and feel numb to what surgery on the normal surgery 5:30pm is happening around them. telephone numbers as below to Firth House, Main Rd, Seaton. arrange an appointment. Between 10:30pm – 12:30pm and Special arrangements are also being South Street Surgery: 2pm – 4pm. made so that people in Allerdale 01900 324123 (Reception) can directly refer themselves to the 01900 324121 (Prescription Over the weekend and out of service. requests) surgery hours, Cumbria Health on Derwent House Surgery: Call will be providing the usual out For people who feel they are 01900 324100 (Reception) of hours cover, on 01228 401999 affected and just want to 01900 324101 (Prescription (North Cumbria) 0845 0524999 understand it better, there are requests) (South Cumbria). some excellent self-help books available in libraries across Cumbria GP clinics are running from 8am Do you need some emotional as part of the Well Read scheme. until 8pm from Monday to support following the floods? For more information, visit Thursday and 8am until 5.30pm on The recent floods have been a very www.cumbriapartnership.nhs.uk/ Friday. unsettling time for many people. Help/PrimaryMentalHealthServices/ You may be feeling depressed, SelfHelpResources.aspx. The Derwent House Surgery in- anxious or have difficulty sleeping. house dispensary has now relocated to Cockermouth Community First Step are running some Professional Hospital. Opening hours are 9am to temporary drop-in clinic’s to 5.30pm Monday to Friday for provide emotional support and counselling Derwent House Surgery dispensary counselling at: West Cumbria Rape Crisis is willing patients. to offer help to people who need Christchurch, Cockermouth professional counselling or face to Allisons Chemist have temporarily every Wednesday from 1pm to face support, because of trauma re-located to the old Job Centre 4pm and Thursday from 10am suffered during the recent floods opposite Sainsbury’s. They will be to 4pm. affecting the county. open to dispense prescriptions this You can also contact your own GP week from 9am to 5.30pm Monday for referral to counselling services. • There will be no charge to the to Friday, 9am to 4pm on Saturday individual for these services and close Sunday. Drop-in clinics • They will set up meetings as near to client’s home base as Boots Pharmacy have moved back possible into their original premises on Main for flood-hit • Sessions will take place at a Street. They are open on Monday mutually agreeable time and venue to Friday this week from 9am to community 6.30pm, 9am to 5.30pm on • Services are available in the North, West and East of the county Saturday, and closed Sunday. Drop in clinics for people who are • Complete confidentiality in feeling depressed or have anxiety accordance with Ethical Fitz Road Surgery is open as problems following the floods will Frameworks is guaranteed normal. Tel 01900 324124. begin tomorrow. A First Step To get in touch please call their service which provides help for Helpline number Workington people with common mental health on 01900 829 729 Extra GP clinics are being held at problems problems have set up a both Northside Community Centre temporary drop-in clinic at and Firth House, Seaton for people Christchurch in Cockermouth who need to see a GP and are which will run every Wednesday

For more information visit www.cumbria.gov.uk

Flood Support Flood Recovery Centres Fund Cooling off If you’ve been affected by the recent People can donate by logging on to floods please register with your local Biggive.co.uk, by calling in at any period centre. This includes providing branch of HSBC Bank, Furness Consumers have a legal right to a 7 details of where you are currently Building Society or the day cooling off period after they living and any additional facilities you Building Society, or by sending enter into agreements in their own need. cheques or cash to Cumbria home. This reminder from Cumbria Community Foundation, Dovenby Trading Standards comes after Ulverston library Hall, Dovenby, Cockermouth, CA13 stories of hard sell tactics having Open Tuesday 9-5pm, Wednesday 0PN. been employed by loss assessors 9-1pm, Thursday 9-6pm, Friday 9- when visiting householders at home 5pm, Saturday 9.30-1pm. The Cumbria Flood Recovery Fund in the flood affected areas of provides help for people Cumbria . Where a consumer has Cockermouth experiencing financial hardship agreed to employ the services of an Christ Church, South Street, because of the floods. The first assessor, consumers must be given a opening 10am – 5pm. phase of grant making is focussing on written notice within 7 days • the elderly, disabled and families informing them of their right to • WRVS with under 5s. cancel the contract. A failure to give • Red Cross such a notice renders the contract • Library services Anyone wanting information about unenforceable at law. • Contact information for other the appeal and who and what will be agencies eligible for funding should log on to For further information and advice • Internet access Cumbria Community Foundation’s please contact Consumer Direct on website: 0845 04 05 06. • Photocopying www.cumbriafoundation.org or

call the dedicated phone line: Keswick Tel: 01900 820827 Keswick Library, opening 10:00am –

4pm Monday to Friday. Open from Business

10am - 1pm on Saturday. • Allerdale Borough Council Supplies available Support • Cumbria County Council The Northwest Development Clothing, bedding, shoes, toys, • Derwent and Solway Agency are supporting those books and toiletries available at • Red Cross businesses affected by offering Cockermouth Sports Centre • Environment Agency access to a grant scheme. The grant Wednesday 10am-4pm. can be accessed through Business • Business Link Northwest There is also a drop in centre at St Link North West who will help with Larger items such as electrical & the application process. Contact Herbert's Church Hall, Crosthwaite, white goods, furniture available from 12-2pm. Pop in for an informal Business Link North West on 0845 IMPACT, unit 6/7 Derwent Howe, 0066 888 or call into Christ Church discussion with agencies with tea Workington, tel 01900 68648 and coffee available. between 10am and 5pm.

Business grants are now available, Support for residents in Workington ring Business Link on 0845 66 00 Anyone looking for advice or Library services 888 to arrange to meet with an support in Workington should go to adviser who will help you to Cockermouth Library is temporarily complete your application or call the Allerdale Borough Councils located in Christ Church, South Customer Service Centre at The into one of the flood support Street. Free internet access, fax and centres Town Hall, Oxford Street, opening photocopying facilities are 9am – 5pm, or contact Lynn available. Books and other items can Singleton 07976978124 or Heather be returned here or to any library in Snodden 07795127910. Cumbria. There is a small selection of books to borrow. Other services can be accessed at any library in The Cumbria Cumbria. Workington Library telephone number is 01900 706170.

For more information visit www.cumbria.gov.uk

Public transport 30 via Papcastle: Thornhill – Egremont or Frizington – Cleator Workington North temporary rail Moor to station is now open. Located just Whitehaven – workington - north of the River Derwent it will provide vital connections between North and South Workington. Services available for Flimby Station 300(2): Whitehaven – Workington – All rail journeys between Wigton - Workington, Workington North, Flimby and Maryport stations are Services available for Workington free until the end of 2009. North Station (2) 300 Whitehaven – Workington – Rail travel has been boosted by a Wigton - Carlisle new Shuttle Service provided by 100(3) Seaton and Northside Rail DRS on behalf of Northern Rail Link service which will run each weekday. This is in addition to Northern Rail’s Please note normal weekday timetable which (1) Bus 31 - Workington- also benefits from additional Frizington via Whitehaven and carriages. Cleator Moor This is a limited service operating Details of all services between hourly and journey times are Workington and Maryport can be currently dependent on the amount found by visiting northernrail.org or of traffic using the main diversion calling National Rail Enquiries on routes between North and South 08547 48 49 50. Workington.

See overleaf for timetable (2) Bus 300 – Whitehaven – information. Workington – Wigton - Carlisle This will now run from Carlisle to Bus services that link with the Northside, Workington. Free Rail Services Passengers for Workington Bus There are a number of bus services Station should change at Maryport that can help residents access the and catch the 30 service running free rail services currently operating three times an hour between between Workington and Maryport. Maryport and Workington. From The following bus services link with here passengers for stops between the stations along the route Workington and Whitehaven should catch the normal 30/31 service. Services available for Workington Station (3) Service 100 – Seaton and 30: Thornhill – Egremont or Northside to Workington Frizington – Cleator Moor to North Station Whitehaven Workington – This is a new weekday service to Maryport help residents link to train services 31(1) Workington-Frizington via at the new Workington North Whitehaven and Cleator Moor Station. 50/51: Workington to Moorclose Circular For information on timetables contact traveline on 0871 200 22 33 Services available for Maryport or traveline.info Station 56\57: Maryport –Glasson-North Quay/ Maryport Town Services 58: Cockermouth - Maryport 300: Whitehaven – Workington – Wigton - Carlisle

For more information visit www.cumbria.gov.uk

Train times

Cockermouth Churches Together Helpful telephone 01900 829926 Community Law Centre numbers 01228 515129 Age Concern Environment Agency Northwest 01946 66669 Advice, floodline 0845 9881188 South Lakeland 01539 728118 Floodline 0845 988 1188 Allerdale Borough Council - Gas Safe Register (gas safety advice and registered Environmental Health 01900 702590 local engineers) 0800 408 5500 Pollution (blocked drains etc), 01900 Highways 0845 6096609 702580 National Flood Forum 01299 403101 Refuse Collection (flood damaged/ NHS Direct 0845 4647 freezers etc), 01900 702800 Police 0845 3300247 Benefit Enquiry Line Prescription help and advice 0800 88 22 00 NHS Direct 0845 4647 Business Link 0845 00 66 888 Red Cross 0191 273 7560 Churches Together in Cumbria RSPCA 0300 1234 999 01768 550045 Samaritans Citizens Advice Bureau UK Wide 08457 90 90 90 Allerdale 01900 604735 Social Services - 01539 713377 Keswick 017687 73472 South Lakeland District Council 0845 0504434 Whitehaven 01946 693321 Transco (gas leaks) 0800 111999 Wigton 016973 44026 Traveline – 0871 200 2233 Workington 01900 604735 United Utilities (electricity) – 0800 195 4101 Consumer direct including any calls about bogus WRVS – 01228 524508 tradesman 08454 040506 Children and Families Information Service – Cumbria Chamber of Commerce (business advice) 08457 125 737 01228 534120 For anyone experiencing problems with childcare or Cumbria Community Foundation 01900 820827 early education due to the floods. Cumbria County Council 01228 606060

For more information visit www.cumbria.gov.uk