Dr Lynch & Partners

THE OVER WYRE MEDICAL CENTRE Wilkinson Way, Off Lane , Poulton-Le-Fylde, Lancs FY6 0FA 01253 951165 BRANCH SURGERY Kiln Lane, Hambleton FY6 9AH 01253 951280

For security purposes, all phone calls to and from the practice are recorded The Over Wyre Medical Centre OUR PRACTICE TEAM Practice Staff (This practice is a non-limited partnership.) In addition to the eight doctors, the staff of the Over Wyre Medical Centre includes a practice Dr Stephen A Lynch 1985 St Andrews BSc MB ChB MRCGP manager (John MacPhee), secretaries, reception and administrative staff, nurse practitioners, Dr Thomas Marland 2002 Sheffield MBChB MRCGP practice nurses, health care assistants, a practice pharmacist and dispensers. Dr Claire Bolton 2004 London MBBS MRCGP DRCOG Dr Luke Holmes 2007 Manchester MB ChB Attached Staff Dr Jerome Kerrane 1996 Nottingham B.Med.Sci (Hons) BM.BS MRCGP In addition to the staff mentioned above, NHS England also employ a number of staff who work Dr Oliver Totty 2007 Newcastle-Upon-Tyne MBBS MRCGP from within the medical centre. These include district nurses, health visitors, a midwife, podiatrist, Dr Victoria Simpson 2007 Manchester MB ChB DRCOG and adult mental health counsellors. A smoking cessation advice service is also available. Dr Sarah Hopkins 1997 Manchester MRCGP DFFP DRCOG OUR PRACTICE NURSING TEAM OUR SERVICES Elaine Blundell RGN Nurse Practitioner BSc (Hons) & Nurse Practitioner Diploma Nurse Practitioners Melanie Clarkson RGN Nurse Practitioner BSc (Hons) & Nurse Practitioner Diploma The practice employs two nurse practitioners and an advanced nurse practitioner who are able to Amanda Jones RGN Nurse Practitioner MSc & Advanced Nurse Practitioner Diploma consult and prescribe independently for most urgent conditions such as chest infections, coughs, Tracy Wardle RGN Fiona Gill RGN colds, sore throats, insect bites, diarrhoea/vomiting, urine infections, hayfever etc. Jenene Dundas RGN Latrisha Humphreys RGN Kath Skiba RGN Sarah Crosbie RGN Specialist Nurse-led Clinics WELCOME TO THE PRACTICE Our highly trained team of nurses hold regular weekly clinics for diabetes, coronary heart disease, asthma, hypertension and COPD. These clinics are for newly diagnosed Doctors have been practising in the Over Wyre area since the turn of the 20th century, in , patients and also for ongoing annual checks. You will be automatically recalled for a Hambleton and Pilling. check-up where appropriate. Partnerships gradually amalgamated over the years until the present group practice opened the We also have three health care assistants who are available to do blood tests, blood pressure Over Wyre Medical Centre in Preesall in September 1990, to serve all the Over Wyre population. checks, height/weight monitoring and new registration health checks. A branch surgery is also run by the GPs at Hambleton. Both centres have convenient car parking. Our busy treatment room is available for simple dressings, advice and treatment for minor ailments, We are extremely proud of our superb medical centre and feel that it offers an attractive environment ECG tests etc. However, please be aware that we are not equipped to handle accident and for both patients and staff. It is our intention to continue to expand and improve our services and emergency situations and for these you should attend your nearest A&E Hospital (Lancaster or facilities for the benefit of our patients and to continue the long established tradition of community ), by ambulance if necessary. care in this area. SURGERY TIMES Antenatal And Well Baby Clinics Weekly antenatal clinics are held every Wednesday afternoon. Patients can be seen by the midwife Our main surgery at Wilkinson Way, Preesall is currently undertaking Extended Hours open Mondays by appointment. from 7.30am until 8.00pm; and remaining weekdays from 7.30am until 6.30pm. Surgeries are Regular baby clinics are held weekly at Preesall on Thursdays and a doctor is present for available mornings, afternoons and early evenings. developmental checks. Hambleton branch surgery is open each weekday morning; the opening hours are varied, but core time is 9.00 to 10.00am. To arrange an appointment, please call 01253 951165. For the latest information - www.overwyremc.co.uk Visit our website - www.overwyremc.co.uk Vaccinations And Immunisations Childhood vaccinations are carried out in the baby clinics by a practice nurse and the partners are keen to ensure that a full uptake of these immunisations is achieved. Parents/guardians will be contacted by their health visitor to remind them when their children's vaccinations are due. In addition, before every winter, influenza vaccinations are offered to those at special risk, and also to all patients over 65. It is strongly recommended that patients take up this invitation. We also offer the pneumonia vaccination to patients at risk or those over 65. As this is a once only vaccination it is only needed if you have never been vaccinated for pneumonia before. Adults need tetanus vaccinations every 10 years (or five in total) to ensure complete protection. Please make appointments with one of our practice nurses.

Travel Immunisation We will give full advice regarding holiday vaccines and foreign travel requirements, including certificates where appropriate, by appointment, in our travel clinic on Tuesday afternoons. A charge will be made for certain immunisations and vaccines which are not covered by the NHS. The nurse will advise you of these charges. If you are going abroad you should attend a travel clinic well in advance of your departure to enable a full course of vaccinations to be given. When you arrive for your appointment you will be given a questionnaire requesting details of your general health and Free twice daily medication delivery service holiday destination. This questionnaire should be completed and returned to the practice nurse. for all housebound patients to all areas Yellow Fever Vaccinations Over Wyre including Knott End and Preesall This surgery is an authorised Yellow Fever Vaccination Centre. Cervical Cytology And Family Planning All medication collection or supply problems A full service for cervical smears and family planning is carried out at Preesall and Hambleton. Two of our doctors are ladies who have a special interest in family planning. All our practice nurses are speedily resolved by our professional team trained to perform smear tests if preferred.

Good news for pet owners INFORMATION ABOUT PATIENTS we can now supply veterinary medicines - please ask for more details New Patient Registration Under the terms of the Department of Health contract for General Medical Services all patients are now required to have an allocated, named, accountable GP. However, you have the right to see a Phone 702219 doctor of your choice and, where possible, we will observe this right. Please ask at reception if you wish to know who you are registered with or have any concerns. HAMBLETON PHARMACY When making an appointment the receptionist will ask if you have a preferred choice of doctor, and will provide a reasonable explanation if we cannot comply with this choice. All patients registering (Adjacent to Hambleton Health Centre, with the practice will be required to have an introductory medical examination. We consider this to be an important way of getting to know your medical history. behind the Shovels Pub, Kiln Lane, Hambleton.) For the latest information - www.overwyremc.co.uk Attract more business by placing your advert here. Simply call 0800 0234 196. DISABLED ACCESS Is the decor ! The Over Wyre Medical Centre at Preesall is a single storey, purpose-built building with ramp bewit hhot in your home Slimming World access for the disabled. There is also a toilet facility for those patients using wheelchairs. If access in need of a proves difficult to any of our disabled patients we would be happy to consider any suggestions for improvement. ambleton nott nd on ea revamp? Hambleton Village Hall St Bernard’s Church Hall Employing a professional painter & decorator Church Lane Hackensall Road may cost more but, there can be real savings in 5.00pm & 7.00pm 11.00am & 7.00pm terms of efficiency, expertise and peace of mind. Tel: Emma 07725 839798 Tel: Gail 01253 810345 ROUTINE APPOINTMENTS 07981 045426 Contact a local painter & decorator today for slimmingworld.co.uk more information. 0344 897 8000 Appointments may be made by telephoning 01253 951165 or in person at the surgery and may be made up to six weeks in advance. This enables us to offer you an appointment at a time suitable to your requirements. If you cannot keep an appointment, please inform us as soon as possible as we may be able to offer it to someone else. It’s not a 999 emergency, but you need medical help fast?

Call 111 for medical URGENT CONSULTATIONS advice, assessment and direction to the best If you consider your problem to be urgent and cannot wait for a routine appointment we are able medical treatment for you to offer urgent same-day consultations.

www.nhs.uk/111 TELEPHONE CONSULTATIONS Designs for your life, your style Generate more business We offer patients the option of a telephone consultation with a doctor. You will be given an Paul Dooley with a Pay - Monthly appointment time and the doctor will phone you as near as possible to this time as circumstances Bathroom Design allow. This option has proved very popular with people who are at work, or parents with young n Bath shower replacements website from OPG n children. Decorative PVC wall panels We will design and launch a n Thermostatically controlled safety showers top quality bespoke business n Comfort safety seats & grab rails generating website for you, n Replacement comfort Hi toilets update it regularly at your n Professionally fitted vinyl flooring request and provide on-going HOME VISITS 25 years+ installation experience advice and support every WE GUARANTEE TO BEAT ANY LIKE FOR LIKE QUOTE Requests for non-urgent home visits should be made before 10.30am. Emergency visits only will working day. Call 07792 260038 for a free no obligation estimate be arranged after that time. Please give the receptionist as much information as possible to enable Absolutely No Pressure Sales | E: [email protected] from £26 the doctor to allocate priority to house calls. Please remember that several patients can be seen GP ad £10065x31mm.qxp:Layout OFF WITH THIS ADVERT1 23/1/08 10:40 per month at the surgery in the time it takes to do a home visit. £50 per referral when a basic package is purchased There is no Under the GP's conditions of service the doctor has the right to decide whether a home visit is up-front payment necessary. Details will be taken and a doctor may ring to offer advice if appropriate. and no extras, with an option to choose a Transplants pay-as-you-go, Join the NHS Organ stop-when-you-like save lives service. OUT-OF-HOURS CALLS Donor Register To find out 0300 123 2323 more simply call For urgent attention out of hours, telephone 111. Cases will be triaged and seen at either the www.organdonation.nhs.uk 0800 612 1408 Urgent Care Centre, the Same Day Health Centre, Walk-in Centre at Whitegate Drive or a home OPG - HELPING THE SMALL BUSINESS or email us at visit may be arranged. GROW FOR OVER 40 YEARS [email protected] Visit our website - www.overwyremc.co.uk Attract more business by placing your advert here. Simply call 0800 0234 196. REPEAT PRESCRIPTIONS Repeat prescriptions will be issued at the doctor's discretion and are normally for patients on long- Let our practice term treatment. Requests for repeat prescriptions can be made by registering for online patient access or by using your prescriptions reorder slip which can be dropped off either at the medical centre or at your local community pharmacy.. publications Two working days' notice should be given to allow for processing repeat prescriptions. If possible the patient's computer reference EMIS number should be given and items requested clearly stated. promote your Please also indicate your preferred collection point. business DISPENSING The Over Wyre Medical Centre is a dispensing practice and dispensing patients (ie those who live more than one mile from a chemist shop) can pick up their repeat medication after 2.00pm on for you! the day promised, or anytime thereafter during opening hours. The dispensary opening hours are 8.30am to 6.30pm. We are also able to offer a home delivery service for patients who are unable, through age and/or infirmity, to collect their medication.

NON-NHS EXAMINATIONS The doctors are happy to carry out medicals, eg insurance and driving licence, by appointment. Please telephone the surgery for an appointment. These services are outside the scope of the NHS and may be chargeable. Please ask the receptionist for the current fee when booking your To place a business building appointment. advertising feature in our vitally COMMENTS AND SUGGESTIONS We are happy to accept and consider comments and suggestions from our patients. Please present important Practice Booklets your views in writing at reception or visit www.overwyremc.co.uk and Appointment Cards COMPLAINTS PROCEDURE We always try to provide the best services possible, but there are times when you may feel this has not happened. The following information explains our in-house complaints procedure, drawn simply phone up to respond to patient grievances. Our practice is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any Veronica Smith problems you have identified or mistakes that have been made. If you use this procedure it will not affect your right to complain to NHS England ( Area Team). now on 0800 612 1516. Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person. If you wish to make a complaint, please telephone or write to our practice manager. Full details will be taken and a decision made on how best to undertake the investigation. Visit our website - www.overwyremc.co.uk You should be aware that the NHS complaints procedures have been updated in that complaints PRACTICE CHARTER STANDARDS should be acknowledged within three working days and that there are no time limits for a formal response to be sent out. The NHS procedures now state that if a response has not been received These are the local standards set within this practice for the benefit of our patients. It is our job to within six months – the complaint can be forwarded to the Ombudsman. However, we believe give you treatment and advice. Following discussion with you, you will receive the most appropriate it is important to deal with complaints swiftly and your call or letter will be acknowledged within care, given by suitably qualified people. No care or treatment will be given without your informed three working days. We would hope to follow this up with an explanation within 25 working days. consent. In the interest of your health it is important for you to understand all the information given Occasionally it may take longer, but we will keep you informed throughout; and if there was a delay to you. Please ask us questions if you are unsure of anything. then a holding letter would be sent to the complainant advising them accordingly. Our Responsibilities To You VIOLENT AND ABUSIVE BEHAVIOUR We Are Committed To Giving You The Best Possible Service. This practice operates a zero tolerance policy. Any violent or abusive behaviour, either verbal or Names physical, perpetrated against staff will not be tolerated. In extreme cases you may be removed People involved in your care will give you their names and ensure that you know how to contact from the practice list. them. The surgery should be well signposted and the doctors' or nurses' name on their consulting room doors. CONFIDENTIALITY Waiting Time We ask you for personal information so that you can receive appropriate care and treatment. This We run an appointment system in this practice. You will be given a time at which the doctor or information is recorded on computer and we are registered under the Data Protection Act. The nurse hopes to see you. You should not wait more than 30 minutes in the waiting room without practice will ensure that patient confidentiality is maintained at all times by all members of the practice receiving an explanation for the delay. team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team. Access You will have access to a doctor rapidly in case of emergency; within half a working day in cases FREEDOM OF INFORMATION – PUBLICATION SCHEME of urgency. The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. Please ask at reception for further details. Telephone We will try to answer the phone promptly and to ensure that there are sufficient staff available to do this. FYLDE AND WYRE CLINICAL COMMISSIONING GROUP The responsibility for commissioning local health services has transferred from PCTs to new clinical Test Results commissioning groups (CCGs). Clinical commissioning groups became the statutory bodies responsible for commissioning health If you have undergone tests or x-rays ordered by the practice, we will inform you of the results at services from April 2013. These plans are set out in the Health and Social Care Act, which became your next appointment. If no further appointment needs to be arranged, we will advise you when law earlier this year. The Act paves the way for family doctors (GPs) and other local clinicians to and how to obtain the results. decide how your local health budget is spent. Fylde and Wyre Clinical Commissioning Group (CCG) is run by local GPs. With a budget of around £215m a year, they aim to buy (or commission) high quality, safe, effective health services to meet Respect the needs of 152,000 people living in and Wyre area. As a result of these changes PCTs Patients will be treated as individuals and partners in their healthcare irrespective of their ethnic ceased to exist after 2013. Their headquarters are located at North Lancashire Health, Derby Road, origin or religious and cultural beliefs. Wesham, Preston PR4 3AL. Tel: 01253 657188.

For the latest information - www.overwyremc.co.uk Visit our website - www.overwyremc.co.uk Information Test Results We will give you full information about the services we offer. Every effort will be made to ensure that Test results take time to reach us; they are available in the afternoon, but please do not ring before you receive the information which directly affects your health and the care being offered. you have been asked to do so. Enquiries about tests ordered by the hospital should be directed to the hospital, not the practice.

Health Promotion The practice will offer patients advice and information on steps they can take to promote good Respect health and avoid illness and self-help which can be undertaken without reference to a doctor in We ask that you treat the doctors and the practice staff with due courtesy and respect. the case of minor ailments.

Information Health Records Please read our practice booklet. This will help you to get the best out of the service we offer. It is You have the right to see your health records, subject to any limitations in the law. These will be important you understand the information given to you. Please ask us questions if you are unsure kept confidential at all times. of anything.

Complaints Health Promotion We will provide you with information about how to make suggestions or complaints about the care Remember, you are responsible for your own health and the health of your children. We will give we offer. We want to improve services, so we welcome any comments you have. In the first instance you our professional help and advice; please act upon it. please contact a member of staff.

Your Responsibilities To Us Health Records Please ask your doctor if you wish to see them. Help Us To Help You. Names Complaints Please let us know if you change your name, address or telephone number. Please read our practice booklet, which will tell you about the arrangements we have made to receive your suggestions, complaints or even compliments! Waiting Time Please do everything you can to keep appointments. Tell us as soon as possible if you cannot. Otherwise, other patients may have to wait longer.

Access We need help too. Please ask for home visits by the doctor only when the person is too ill to visit the surgery.

Telephone Please keep your phone call brief and avoid calling during the peak morning time (8.30-10.30am) for non-urgent matters.

For the latest information - www.overwyremc.co.uk Visit our website - www.overwyremc.co.uk OUR PRACTICE BOUNDARY NOTES Our practice covers an area of some 60 square miles, roughly bounded by the Irish Sea to the north, the to the west, the A586/River Wyre to the south and between Little Eccleston and Cockerham to the east, as can be seen from the map below.

Cockerham

Marsh House

Knott End-on-Sea

B5270 Pilling A588 B537 Preesall

Stalmine Pilling Moss A588

Hambleton Rawcliffe Moss

PRACTICE BOOKLETS ARE SPECIALLY PREPARED BY Neighbourhood Direct Ltd

Barons Gate, Graceways, Whitehills Business Park, Blackpool, Lancs FY4 5PW Tel: 01253 608014 Fax: 01253 608015 Website: http://www.opg.co.uk Email: [email protected]

COPYRIGHT WARNING: All rights reserved. No part of this publication may be copied or reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopy, recording or otherwise without the prior written permission of the publisher. The practice would like to thank the various advertisers who have helped to produce this booklet. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed. For the latest information - www.overwyremc.co.uk ZZ/JC 10.18 S21184S - 27 THE CONIFERS NURSING HOME

HOME-FROM-HOME NURSING CARE The moment you enter the Conifers you will become aware of the happy, relaxed atmosphere and tastefully decorated surroundings enabling us to provide Care Services for Continuing Care, Nursing, Residential and Dementia care on a long-term or respite basis. COMPANIONSHIP We actively promote friendship and companionship amongst our residents whilst still respecting privacy and freedom. We believe a care setting encourages a positive relationship with other residents and families. Each resident has the freedom to spend their time alone or in the company of others. ACCOMMODATION Residents have a choice of single or double rooms which are furnished and decorated to a high standard. All rooms have a vanity sink unit and many offer en-suite facilities. Bed linen and towels are provided. STAFFING We have fully qualified nurses including Registered General Nurses (RGNs) and Registered Mental Nurses (RMNs) for dementia care as well as NVQ-trained Care Assistants. Our care team exceeds the required NVQ level of training as required by CSCI and LCC and, as part of our ongoing commitment, we continue to provide updated training for all our staff. PHILOSOPHY OF CARE We encourage independence, enabling freedom of choice, preserving dignity, celebrating individualism, nurturing the spirit and involving family and friends. To accomplish this, an individual personal plan is devised by an allocated key worker to support and assist each resident to complete everyday activities for themselves. The Conifers (off Riverside Drive) Hambleton, Poulton-le-Fylde FY6 9EP Tel: 01253 701777 www.coniferscare.com • Email: [email protected] Practice Booklets are published by Neighbourhood Direct Ltd. 01253 608014