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Sixth Quarterly Progress Report ADB Management’s Action Plan to Implement the Board Decision on the Recommendations of the CRP Final Report: Rehabilitation of the Railway in Cambodia Project

This report outlines the status of the remedial actions as of 31 October. Progress made against each of the remedial actions is listed in Attachment 1.

Recommendation 1: Establish a compensation deficit payment scheme.

The information below set out progress of the IRC in providing deficit compensation for assets already affected by land clearance for the project.

The progress of payment for the additional compensation is as follows:

Section Total No. of Total No. of AHs No. of AHs signed No. of AHs AHs located/contacted contracts compensated/paid Southern-Line 206 206 206 206 Northern-Line 1,156 1,102 1,097 1,081 Poipet 943 815 786 776 Phnom Penh 1,268 1,210 1,090 1,026 TOTAL 3,573 3,333 (93%) 3,179 (89%) 3,089 (86%)

The Government’s Inter-ministerial Resettlement Committee (IRC) was able to contact 3,333 affected households (AHs) of the total 3,573 registered AHs. Of those contacted, 3,179 signed the amended contracts for additional compensation; the remaining 154 AHs have either disagreed or are still considering to accept the deficit compensation offered, and are yet to sign a contract. Of AHs who have signed contracts, 3,089 have received additional compensation, while 90 are yet to collect compensation. A typical reason for not yet collecting the payment is that they live in distant locations and need to arrange a convenient time.

For those 240 AHs who could not be contacted, IRC approached the family members, friends, village chief and commune chief during the house-to-house consultations. IRC then published public announcements in local newspapers, asking these AHs to make contact within a month.

Progress under Income Loss payment is as follows:

Resettlement Sites AHs entitled AHs signed contracts AHs paid Sihanoukville 13 13 13 Battambang 38 38 38 Pursat 27 27 27 Poipet 243 243 241 Phnom Penh 72 52 52 TOTAL 393 373 371

Payments are nearly complete for those who experienced additional hardship as a result of relocation to resettlement sites. Twenty AHs in Phnom Penh have not agreed to the payments offered, and 2 AHs in Poipet have not collected payment.

ADB and IRC are continuing dialogue on approaches to address residual requests for resettlement from those already affected by land clearance but still residing within the right of way.

Recommendation 2: Improve facilities at resettlement sites.

All site improvement works based on the assessment report of site facilities have been completed, namely: • Phnom Penh – 3 km access road of laterite, and drain cleaning; • Pursat – laterite access and internal roads, and slope protection; • Battambang – laterite access roads and repair of internal roads; and • Poipet– laterite access roads, and replacement of piped drains.

IRC handed over the facilities to the community in September 2015.

Operations and Maintenance (O&M) manuals in English and Khmer have been completed and distributed to the community at the time of site handing over.

The ADB consultants undertook O&M training for the community in August and September 2015 on (i) green community and tree planting; and (ii) use of water filters. They also assessed training needs for maintenance of drains. About 485 fruit bearing trees (mango, jack fruit, star fruit, and longan) have been planted at all the resettlement sites, and 13 water filters provided to AHs at the Sihanoukville resettlement site.

They have now started working on training on maintenance of drains, and will prepare overall O&M charts in form of bill-boards for easy understanding and constant reminder to the community. They are also working with community to establish bank accounts and work on keeping accounts of revenue and expenditure transparent.

Recommendation 3: Improve the functioning of the grievance redress mechanism (GRM).

GRM committees are fully re-established; There are 3 levels of GRM; Commune, district and provincial levels. AHs are represented at the commune level.

Detailed GRM procedures and guidelines have been completed. Training materials for the GRM staff are completed and the training has been provided.

So far, 5 AHs in Pursat and 10 AHs in Poipet have lodged complaints through the GRM to seek resolution of dissatisfaction with either compensation or assistance. The AHs in Poipet approached GRM at provincial level, and the decisions were not in their favor. In Pursat, 3 AH’s grievances have been addressed at the commune and district levels and the decisions were not in their favour. The other 2 cases have proceeded to the provincial level and are being assessed. Those receiving adverse decisions may approach GRM at higher levels or go through the court system.

Recommendation 4: Develop an appropriate program to build capacity of IRC.

The national consultant recruited by IRC continues to provide hands-on training to all staffs connected with GRM, though ongoing GRM cases.

Recommendation 5: Establish a debt workout scheme to help highly indebted families repay their accumulated debts through a dedicated credit line and a debt workout facility.

A micro-financing institution (Vision Fund) is implementing a program to address over- indebtedness by refinancing the loans of AHs. Their program was piloted in Phnom Penh where it started operation in January 2015. They have identified and assisted 25 eligible households with loans from June to September 2015. Vision Fund intends to expand their program to assist other eligible households in Pursat, Battambang, and Poipet from November 2015 to January 2016. Besides loans to refinance debts, Vision Fund’s program has also included financial counseling, child saving plans, support for micro-health insurance as well as provision of water purifiers.

Recommendation 6: Implement the expanded income restoration program (EIRP) in a sustained and sustainable manner.

The exit strategy and revised EIRP guidelines have been prepared following self-help group (SHG) assessments and planning workshops and approved by IRC on 19 October 2015. The revised guidelines will streamline the operations of the SHGs and support their independent operation.

Additional resources—four community organizers and an NGO to help SHGs and AHs in household financial management and livelihood development—will be mobilized in November/December 2015.

GMS Rehabilitation of the Railway in Cambodia Loans 2288/2602/8228-CAM; and Grant 0187-CAM

Sixth Quarterly Progress Report on the Remedial Actions

Actions Implementation Milestones Progress as of 31 October 2015 Recommendation 1: Establish a compensation deficit payment scheme.

Inter-ministerial Resettlement IRC completes review of the DMS Review completed IRC document review completed for all Committee (IRC) reviews for each and the Contracts for 3,581 AHs by Q3, 2014. sections. affected household1 (AH) the: (i) and identifies mis-categorizations. Detailed Measurement Survey (By Quarter (Q) 3, 20142) ADB verification completed for all AHs for (DMS); and (ii) Contract between all sections. IRC and AH, for mis-categorization in ADB verifies the results of IRC’s the DMS. review. ADB and IRC are continuing dialogue on (By Q3, 2014) approaches to address residual requests for resettlement from those already affected by land clearance but still residing within the right of way.

IRC computes compensation deficits IRC prepares adjusted quantities Computations IRC computation completed for all for: (i) property losses due to mis- due to mis-categorizations and new completed by Q3, sections. categorization and inflation using unit rates for: (i) property losses; 2014. consumer price index (CPI);3 and (ii) and (ii) transition allowances ADB verification completed for all AHs for transition allowances (living/income (living/income and transport all sections. and transport allowances) due to allowances).4 inflation using CPI. (By Q3, 2014)

ADB verifies adjustments. (By Q3, 2014)

1 3,581 partially or fully AHs under the Project, excluding households at Samrong Estate. 2 Review of 116 records has already been completed during the OSPF process; the balance to be reviewed in 2014. 3 Prices will be updated using the CPI from 2006 up to (i) the year of relocation for AHs who relocated to 5 resettlement sites, and (ii) the year of compensation for other AHs. All adjustments will be consistent with the entitlement matrix of Updated Resettlement Plans (URP Phnom Penh, 2010; URP Poipet, 2010; URP Southern Line, 2009; and URP Northern Line and Missing Link, 2008). 4 Living/income and transport allowances refer to the category: “Impacts During Relocation and Loss of Income or Source of Livelihood” based on entitlement matrixes of URPs (see footnote 3 for URPs).

Actions Implementation Milestones Progress as of 31 October 2015 IRC conducts consultations and IRC prepares: (i) timelines for Consultation and Completed for all sections. disseminates information to AHs on house-to-house consultations; and information the: (i) timelines for house-to-house (ii) information dissemination dissemination Initial public consultations were conducted consultations; (ii) methodology for materials, including grievance materials prepared by IRC, MPWT and local authorities on 6- computation of compensation redress. by Q4, 2014. 20 June 2014 to inform about the remedial deficits; and (iii) appeal’s mechanism (By Q4, 2014) actions, timelines for implementation of under the improved Grievance Consultations remedial actions, how to obtain information Redress Mechanism5 (GRM) IRC conducts consultations. conducted and materials for those unable to attend and regarding computation and payment (By Q4, 2014) information details of contact persons for future of compensation deficits. disclosure inquiries. ADB observes IRC’s consultations completed by Q4, with AHs. 2014. ADB participated in all consultations as observer.

IRC prepares amended contracts for IRC prepares amended draft Amended draft Amended contracts completed by IRC AHs reflecting compensation deficits. contracts. contracts prepared completed for all sections and samples (By Q4, 2014) by Q4, 2014. reviewed by ADB.

ADB reviews sample amended draft contracts. (By Q4, 2014)

IRC conducts house-to-house IRC provides AHs with copies of the House-to-house House-to-house consultations started in consultations. amended draft contracts and consultations and November 2014 and were conducted explains corrections to DMS and supply of amended following preparatory consultations with computation of compensation draft contracts to provincial officials and general group deficits. AHs completed by information sessions with AHs. (By Q1, 2015) Q1 2015. The main contents for the house-to-house IRC provides AHs with opportunity consultations are to explain to each AH in to comment on the amended draft detail about (i) all computations and contracts within one month from the adjustments included in the draft amended date of individual consultations. contract, and (ii) GRM in case AH does not However, the amended draft agree with the adjustments and contract can be signed within this computation. Each AH was informed that

5 Improved GRM to include representative(s) of AHs in each Commune Resettlement Sub-Committee and quarterly monitoring reports of the existing external monitor to include details of grievances regarding computation and payment of compensation deficits.

Actions Implementation Milestones Progress as of 31 October 2015 period if AH decides and agrees. they had 30 days to comment and to (By Q1, 2015) examine the draft amended contracts carefully before deciding whether to agree IRC explains GRM for appeals and sign. against payment computations. (By Q1, 2015) ADB participated in all consultations as observer. IRC effectively uses media and other communication channels for Progress on house to house consultation is outreach of consultations. as follows: (Q4, 2014-Q1, 2015) - Aggregate: . 3,333/3,573 AHs (93%) completed; ADB monitors, through the existing . 240 AHs still being located. external monitor, consultations with -Southern Line completed 18 December AHs. 2014; (By Q1, 2015) . 206/206 AHs (100%) completed. -Poipet Section commenced 15 December 2014: . 815/943 AHs (86%) completed; . 128 AHs still being located. -Northern Line commenced 23 March 2015: . 1,102/1,156 AHs (95%) completed; . 54 AHs still being located. -Phnom Penh commenced 10 April 2015: . 1,210/1,268 AHs (95%) completed; . 58 AHs still being located.

Separate house-to-house consultations are arranged for those who could not be readily contacted and is ongoing.

Outreach actions undertaken by IRC to contact AHs who could not be reached for house-to-house consultations: - IRC notified through neighbors, relatives, village chief, and commune chief. This has been completed for all sections. - IRC placed two rounds of public

Actions Implementation Milestones Progress as of 31 October 2015 announcements in local newspapers in Poipet Section, Northern Line and Phnom Penh Section. (All AHs in Sihanoukville had been contacted.) - To date 37 AHs have responded to IRC outreach and have undertaken house-to- house consultations.

IRC provides payments to AHs. IRC provides payments. Payments Payments provided to AHs are as follows: (Q1-Q2, 2015) completed by Q2 - Aggregate: 2015. . 3,179 AHs signed contract; ADB monitors, through the existing . 154 AHs still considering/disagree; external monitor, payments to AHs. . 90 AHs yet to collect compensation; . 240 AHs still being located; . 3,089/3,573AHs (86%) received compensation. - Southern Line: . 206 AHs completed 24 January 2015. - Poipet section: . 786AHs signed contract; . 12 AHs still considering; . 17 AHs disagreed with contract; . 10 AHs yet to collect compensation; . 128 AHs still being located; . 776/943 AHs received compensation. -Northern Line: . 1,097AHs signed contract; . 5 AHs still considering; . Nil AHs disagreed with contract; . 16 AHs yet to collect compensation; . 54 AHs still being located; . 1,081/1,156AHs received compensation. - Phnom Penh: . 1,090 AHs signed contract; . 120 AHs disagreed with contract; . 64 AHs yet to collect compensation;

Actions Implementation Milestones Progress as of 31 October 2015 . 58 AHs still being located; . 1,026/1,268 AHs received compensation.

Payments to AHs who have not yet agreed, could not be contacted or residing in other areas and not arranged to receive payment will continue as they make contact with IRC.

ADB monitors all payments to AHs.

Computation and payment of Under discussion.7 Under discussion.7 DMS data review and AHs' names compensation for income losses6 for verification by IRC completed on 27 April relocated AHs. 2015.

Computation of additional living allowances to compensate for additional hardship of relocated AHs for time gap between relocation and the implementation of the expanded income restoration program (EIRP) completed.

Sample review of computation of additional allowances by ADB team completed.

Consultation completed for all sections in July 2015.

Progress of additional living allowance payment: - Aggregate: . 861 AHs received land plot . 393 AHs verified residing at resettlement site

6 Additional income losses from the date of relocation of AHs up to the commencement of income restoration activities. 7 IRC has agreed to additional compensation as reported under the “progress” column.

Actions Implementation Milestones Progress as of 31 October 2015 . 373 AHs signed contract . 371 AHs paid . 20 AHs undecided/disagree - Poipet Resettlement Site: . 604 AHs received land plot . 243 AHs verified residing at resettlement site . 243 AHs signed contract . 241 AHs paid . 2 AHs signed contract but yet to collect the compensation - Battambang Resettlement Site: . 48 AHs received land plot . 38 AHs verified residing at resettlement site . 38 AHs signed contract . All 38 AHs paid - Pursat Resettlement Site: . 33 AHs received land plot . 27 AHs verified residing at resettlement site . 27 AHs signed contract . All 27 AHs paid - Phnom Penh Resettlement Site: . 143 AHs received land plot . 72 AHs verified residing at resettlement site . 52 AHs signed contract . 52 AHs paid . 20 AHs disagree - Sihanoukville Resettlement Site: . 33 AHs received land plot . 13 AHs verified residing at resettlement site . 13 AHs signed contract . All 13 AHs paid

Actions Implementation Milestones Progress as of 31 October 2015 Recommendation 2: Improve facilities at resettlement sites.

IRC assesses facilities at the IRC: (i) visits each relocation site; Assessments Field verifications of the existing public and relocation sites to ensure that these (ii) prepares inventory lists of the completed by Q4, non-public facilities by IRC and ADB facilities conform to relevant existing public facilities8 and 2014. completed in September 2014. national, provincial, or local existing non-public facilities; and (iii) authority standards. assesses the quality and adequacy The inventory list and assessment report of public facilities based on national, on the facilities in each site was finalized provincial or local authority and sent to ADB in January 2015. standards. (Q4, 2014)

IRC prepares a time-bound action IRC prepares a time-bound action Time-bound action Time-bound action completed in November plan for the improvement of the plan which: (i) identifies urgent plan prepared by 2014. facilities at the relocation sites. actions to improve public facilities at Q1, 2015. the relocation sites; and (ii) provides cost estimates and detailed implementation schedule of the identified urgent actions. (Q1, 2015)

ADB reviews the time-bound action plan. (By Q1, 2015)

IRC improves the facilities at the IRC improves public facilities at the Facilities improved Based on an assessment report, the relocation sites identified as urgent relocation sites in accordance with by Q2, 2015. facilities improvement have been fully actions under the time-bound action the time-bound action plan. completed in all resettlement sites. plan. (Q1-Q2, 2015) The facilities improved are mainly access roads and open drains in Poipet, access and internal roads in Battambang, Pursat and Phnom Penh, and drainage cleaning in Phnom Penh.

8 Public Facilities refer to facilities that will be owned by national, provincial or local governments.

Actions Implementation Milestones Progress as of 31 October 2015 IRC hands over the improved IRC hands over the non-public Facilities handed The handing over of the improved facilities facilities to the appropriate local facilities to the residents and the over by Q1, 2015. to each community completed in authorities. improved public facilities to the September 2015. appropriate local authorities with a clear statement that O&M will be the responsibility of the respective recipients. (By Q1, 2015)

IRC requests the Ministry of Health IRC advises MOH in writing to Medical center at IRC request to MOH was made in August (MOH) to ensure that the medical ensure that the medical center at the Phnom Penh 2014. MOH advised Phnom Penh Health center at the Phnom Penh the Phnom Penh relocation site relocation site Department to improve the functioning of relocation site operates as per operates as per national standards operates as per the health center. national standards. set by MOH. national standards (Q3, 2014) set by MOH by Q3, The medical center has been refurbished 2014. and its operation is under the control of Phnom Penh Health Department.

ADB staff consultant is preparing a bill board to indicate the timing of the doctor/nurses at the health post.

O&M mechanism of the facilities at Under discussion.9 Under discussion.9 The ADB staff consultant undertook the relocation sites. several site visits to Battambang and Pursat in February, March and April 2015 as well as to Sihanoukville and Phnom Penh in April 2015, to discuss the O&M mechanisms with community members, village and commune chiefs, and to draft O&M manuals.

At Pursat and Battambang, the O&M committees have reelected the community members, and agreed on a fee structure for maintenance, and revenue and expenditure is shared on public display

9 Agreed with IRC that (i) Preparation of draft O&M manuals be completed by Q1, 2015; and (ii) hand-over of O&M to the communities be completed by Q2, 2015

Actions Implementation Milestones Progress as of 31 October 2015 boards.

The O&M manuals (English and Khmer) are completed and provided to the community during handover of sites.

Recommendation 3: Improve the functioning of the grievance redress mechanism, to be reflected in a time-bound and verifiable action plan.

IRC prepares a specific and IRC prepares a specific and Agreed action plan IRC prepared an action plan to build GRM verifiable time-bound action plan for verifiable time-bound action plan. prepared by Q4, capacity and submitted to ADB on 4 improving the functioning of the (Q4, 2014) 2014. November 2014. GRM. ADB reviews and provides feedback on the action plan. (By Q4, 2014)

IRC implements the specific and Implements the specific and Commencement of Expert national contractual staff was verifiable time-bound action. verifiable time-bound action. implementation of engaged by IRC from February 2015 to

Actions Implementation Milestones Progress as of 31 October 2015 (Starts by Q4, 2014) the action plan by assist in strengthening the GRM through: Q4, 2014. (i) developing detailed GRM procedures, (ii) developing guidelines for selecting AH representatives in the GRM, and (iii) preparing training materials and providing training to all grievance redress committees.

GRM committees have been re- established and AH representative at commune level has also been included.

Guidelines for selecting AH representatives in the GRM are completed.

AH representative selection for all Commune Level Committees completed.

Guidelines on GRM process and training materials completed.

Training on GRM process to GRM members in all sections was completed by June 2015 (Battambang and Pursat completed by April 2015; Poipet, Sihanoukville and Phnom Penh by June 2015).

Assistance to the Committees by contractual staff in addressing AHs complaints and hands on assistance for recording, preparation of minutes of discussions, decision made, and response to complainant provided, and piloted at Poipet.

Resolution of complaints of 10 AHs in Poipet and 3 AH in Pursat based on the guidelines completed.

Actions Implementation Milestones Progress as of 31 October 2015

Functioning of GRM Committees: . Poipet: 10 complaints received and decisions made on all cases. . Pursat: 5 complaints received (2 cases progressed to provincial level and under assessment; 3 cases adjudicated at district level.)

. Battambang: Nil complaints . Bantey Mean Chey: Nil complaints . Phnom Penh: Nil complaints

Recommendation 4: Develop an appropriate program to build capacity of IRC, to be reflected in a time-bound and verifiable action plan.

IRC, in consultation with ADB, IRC prepares a time-bound and Time-bound and IRC conducted an internal retreat in prepares a time-bound and verifiable verifiable action plan for capacity verifiable action plan November 2014–an inclusive process action plan for capacity building. building with ADB assistance. developed by Q1, which involved IRC, all staff of RD-MEF (By Q1, 2015) 2015. and the General Department and assessed challenges, areas where improvements are required, and priorities in capacity building.

IRC implements the time-bound and IRC implements the action plan. Implementation of ADB approved TA in December 2014 to verifiable action plan. (Starts Q2, 2015) the action plan starts augment resources for IRC to strengthen by Q2, 2015. its capacity. Upon IRC’s request, ADB provides expertise and arranges training Study visit by IRC staff to Thailand in programs and exchange visits of February 2015 to learn about practices and IRC staff in Asia. policies in resettlement is completed. (Starts Q1, 2015) Training on public engagement skills was conducted in May and June 2015.

Internal Workshop to share experiences from Thailand and public engagement training was conducted on 2-3 July 2015 (all officials of RD-MEF participated). Capacity of IRC-WG on DMS verification and CPI Index have been improved.

Actions Implementation Milestones Progress as of 31 October 2015 Recommendation 5: Establish a debt workout scheme to help highly indebted families repay their accumulated debts through a dedicated credit line and a debt workout facility.

Develop and implement measures to Under discussion. Under discussion. Vision Fund, World Vision International’s help address financial sustainability microfinance arm is implementing an of AHs. activity to reduce the burden of debt among the most highly indebted and vulnerable families resettled under the Rehabilitation of the Railway in Cambodia project. This activity is addressing over- indebtedness through refinancing loans on terms that allow families to address their debt obligations while restoring and improving their incomes. Vision Fund piloted their program in Phnom Penh where they commenced their activities in January 2015 and have collaborated with CUFA to conduct individual household assessments.

In Phnom Penh Vision Fund assessed eligible households and provided loans to 25 households from June to September 2015 which are to be repaid over a period of 30 months. Their program will be expanded to assist other resettled AHs in Pursat, Battambang and Poipet from November 2015 to January 2016.

Client support activities have included financial counseling, child saving plans, support with micro-medical insurance as well as provision of water purifiers.

Actions Implementation Milestones Progress as of 31 October 2015 Recommendation 6: Implement the expanded income restoration program (EIRP) in a sustained and sustainable manner.

IRC to continue implementation of IRC continues supporting existing ADB approved TA in December 2014 to the EIRP. EIRP activities in all relocation sites. support implementation of EIRP into 2016.

ADB continues monitoring of the EIRP activities are on-going with EIRP. assistance from EIRP Coordinator.

A consultant engaged under the CDTA as well as community organizers have been working with the established Self Help Groups (SHGs) at each relocation site to (i) strengthen SHG capacity in financial management, (ii) meet with SHG on monthly basis relating to bank account management, and (iii) follow up the SHG activity based on the provided training.

Build capacity of self-help groups Builds capacity of SHGs in Implementation Draft assessment of SHGs was completed (SHGs) for sustainability. managing the EIRP funds. commences by Q3, by ADB consultant in October 2014, and (Starts Q3, 2014) 2014. SHG planning workshops were conducted in November 2014. An experience sharing and training workshops were held gathering all SHG committees in December 2014.

In Q1-2, 2015 mentoring and training on financial recording and bookkeeping was provided to SHGs.

Additional consultant services will be mobilized from November 2015 to strengthen the capacity of the self-help groups. The additional consultant services consist of community organizers and a NGO (CUFA) to strengthen financial management capacity of AHs and SHGs.

Actions Implementation Milestones Progress as of 31 October 2015 IRC to design exit strategies for IRC designs exit strategies and Exit strategies The revised EIRP operational guidelines SHGs. assists in laying the designed by Q4, and an exit strategy completed and foundation/building blocks for 2014. approved by IRC on 19 October 2015. eventual transformation of such SHGs into saving groups. (By Q4, 2014)

IRC to implement exit strategies for IRC implements exit strategies. Projected Exit strategies to strengthen the capacity SHGs. (Starts by Q1, 2015) completion by Q4, and sustainability of SHGs will be 2015. implemented from Q4 2015. This is in addition to other capacity building support already provided to SHGs.