In Collaboration with the Ministry of Health Malaysia Opening Keynote Speaker: DATUK DR

MOH hospital delegates get 76% off!

î Main Conference: 19th - 20th March 2014 î Pre-Conference Workshops: 18th March 2014 î Post-Conference Workshops and Site Tour: 21st March 2014 î Venue: Swiss-Garden Hotel & Residences, Kuala Lumpur Malaysia

Improving Efﬁ ciencies, Minimizing Wastage and Managing Costs while Improving Patient Safety and Healthcare Outcomes

In collaboration with the Ministry of Health Malaysia Opening keynote speaker: DATUK DR. NOOR HISHAM ABDULLAH, Director General, Ministry of Health Malaysia MINISTRY OF HEALTH MALAYSIA

KEY CASE STUDIES FROM THE INSIGHTS FROM TOP HOSPITAL CEOS, COOS, HEADS OF

PLUS! QUALITY AND HOSPITAL DIRECTORS ACROSS ASIA: US AND AUSTRALIA: Datin Dr Nor Akma Yusuf Dr. Nor’Aishah bt Abu Bakar Mr. Steven Thompson, CEO, Johns Hopkins Deputy Director, Medical Services Acting Deputy Director, Medical Medicine International, USA: Development Section Ministry of Care Quality Section and Head Health, Malaysia of Patient Safety Unit, Ministry Achieving and maintaining quality and safety at the of Health, Malaysia world’s #1 hospital Mr. Daljit Singh, President, Fortis Healthcare Dr. Umapathy Panyala, Regional CEO, Apollo Hospitals Dr. Bruce Campbell, Neurologist and Research A/Prof Mohan Tiru, Group Fellow, Royal Melbourne Hospital, Australia: Chief and Senior Consultant, Accident Reducing stroke patients’ treatment waiting time to and Emergency Department, Changi Prof Sohn Chong-il 20 minutes General Hospital Director of Planning Department, Doctor in gastroenterology, Kangbuk Mr. Amir Firdaus bin Abdullah, Samsung Medical Center Senior GM Pantai Group Operations, Regional CEO Gleneagles Hospital Mr. Alvin Ong, KEY CASE STUDIES FROM and CEO Gleneagles Hospital KL CIO, Alexandra Health ACROSS ASIA: System & Khoo Teck Puat Professor Hwang Hee, Hospital, IHIS Chief Information Offi cer, Center Dr. Cherdchai Nopmaneejumruslers, Assistant for Medical Informatics, Associate Ms. Cecilia Chan, Dean in Quality Development and Vice Hospital Professor, Pediatric Neurology, General Manager (Nursing), Director, Siriraj Hospital, Thailand: Seoul National University Ruttonjee & Tang Shiu Kin Bundang Hospital Hospitals Asia’s fi rst zero error blood transportation system 6 FOCUSED WORKSHOPS + 1 SITE TOUR TO BETTER EQUIP YOU Dr. Umapathy Panyala, Regional CEO, TO REPLICATE THEIR SUCCESS STORIES IN YOUR HOSPITAL: Apollo Hospitals Group, India: 18th March 2014 21st March 2014 Future plans for expansion and managing costs while delivering quality care for major surgeries Reducing Hospital Re-Admissions Ensuring Effi cient Patient A by Improving Home and D Throughput in the Emergency Community Support Department A/Prof Mohan Tiru, Chief and Senior Consultant, Accident and Emergency Department, Changi Improving Processes to Shorten Improving the Value Chain General Hospital, Singapore: B Treatment Times for High Acuity E Within Your Hospital Using Ensuring Optimal Patient Flow Managementin the Patients (with a Special Focus on LEAN Processes Stroke Care) ED Managing Costs while Improving Improving Bedside Care through F Effi ciencies: Learning from the Dr. Krit Pongpirul, Quality and Research Advisor, C Nurse Management and Apollo Hospitals Group Bumrungrad International Hospital, Thailand: Empowerment (with a Special Focus on Elderly Care) Exclusive Site Tour to Putrajaya Strategies for culture-sensitive quality improvement G Hospital Turn to page 6 for more details

Sponsors: Supporting Association: Media Partners: Researched and developed by: Eltafantech sponsor T: (65) 6722 9388 n F: (65) 6720 3804 n E: [email protected] W: www.hospitalefﬁ ciencyquality-asia.com INTRODUCING OUR ADVISORY PANEL:

Datin Dr Nor Akma Yusuf Mr. Raymond Chong Dr. Umapathy Panyala Deputy Director,Medical Services Member of the Board and Regional CEO, Apollo Hospitals Development Section Ministry of Director, Samitivej PCL Group, Karnataka / Bangalore Health, Malaysia (Samitivej Hospitals), Thailand Region, India

Dr. Nor’Aishah bt Abu Bakar Mr. Daljit Singh Dr. Goh Siang Hiong Acting Deputy Director, Medical President, Fortis Healthcare, Deputy Chairman of the Care Quality Section and Head India Board, and Senior Consultant, of Patient Safety Unit, Ministry of Emergency Department at Health, Malaysia Mr. Michael Leow Changi General Hospital, Director of Operations Singapore (Community), Tan Tock Seng Hospital, Singapore

Dear Hospital Management Professional,

I am pleased to announce that the highly anticipated 3rd Annual Hospital Efﬁ ciency and Quality Asia Summit 2014, produced in collaboration with the Ministry of Health, Malaysia, will be held on 19th - 20th March 2014 in Kuala Lumpur.

This important summit will bring together CEOs, COOs, Heads of Quality and Hospital Directors from Asia and beyond, to discuss how hospitals can improve efﬁ ciencies and the quality of care.

Healthcare experts from some of the world’s leading hospitals will share how they have: • Broken down silos to improve patient ﬂ ow • Reduced medical and non-medical wastage • Streamlined processes to solve bottleneck issues and improve value-add to patients • Invested in and implemented the right cutting edge technologies to improve efﬁ ciencies while managing costs

Hear from the Ministry of Health, Malaysia and a host of other experts from: • Johns Hopkins Medicine International, USA • Kangbuk Samsung Medical Center, Korea • St George’s Hospital, UK • Apollo Hospitals Group, India • Tan Tock Seng Hospital, Singapore • Royal Melbourne Hospital, Australia • Siriraj Hospital, Thailand • Seoul National University Bandung Hospital, Korea • Pantai Group Operations (Gleneagles Hospital Group), • Fortis Healthcare, India Malaysia • Changi General Hospital, Singapore • Alexandra Health Group, Singapore • Ruttonjee & Tang Shiu Kin Hospitals, Hong Kong • Bumrungrad International Hospital, Thailand …and more!

To learn more in-depth and in an interactive setting, attend the workshops and site tour: WORKSHOP A: Reducing Hospital Re-admissions By Improving WORKSHOP D: Ensuring Efﬁ cient Patient Throughput in the Home and Community Support Emergency Department WORKSHOP B: Improving Processes to Shorten Treatment Time WORKSHOP E: Improving the Value Chain Within Your Hospital for High Acuity Patients (With a Special Focus on Stroke Care) Using LEAN Processes WORKSHOP C: Improving Bedside Care through Nurse WORKSHOP F: Managing Costs while Improving Efﬁ ciencies: Management and Empowerment (With a Special Focus on Learning from the Apollo Hospitals Group Elderly Care) SITE TOUR G: Exclusive Site Tour to Putrajaya Hospital

For more information on these exciting workshops and site tour please turn to page 6.

I look forward to welcoming you next March.

Yours Sincerely, Mr. Michael Leow Director of Operations (Community) Tan Tock Seng Hospital, Singapore

On behalf of the Advisory Panel for the 3rd Annual Hospital Efﬁ ciency and Quality Asia Summit 2014.

T: (65) 6722 9388 n F: (65) 6720 3804 n W: www.hospitalefﬁ ciencyquality-asia.com n E: [email protected] CONFERENCE DAY ONE î Wednesday, 19th March 2014

08:10 Registration and Welcome Coffee 13:30 How the Apollo Hospitals Group has Successfully Improved Effi ciency While Managing Costs 08:50 Opening Remarks by Chairperson • Examining initiatives to successfully improve effi ciency and healthcare outcomes at Apollo Hospitals Group 09:00 Achieving Vision 2020: Key MOH Priorities and • Achieving both quality assurance and cost containment Drivers to Improve Effi ciency and Quality in • Ensuring that high end procedures (e.g. heart and liver Healthcare transplants, knee replacement surgeries) remain cost- • Improving healthcare quality in Malaysia: priorities effective for patients and drivers • Managing and allocating spend through the expansion • Monitoring implementation: statistics and future trends of phase the Malaysian healthcare industry • Looking ahead: future initiatives, opportunities and Dr. Umapathy Panyala, challenges in Malaysia Regional CEO, Apollo Hospitals Group, India KEYNOTE ADDRESS: KEYNOTE

Datuk Dr. Noor Hisham Abdullah, 14:10 Creating a Patient-Centric Hospital: the Kangbuk Director General, Ministry of Health, Malaysia Samsung Medical Center 09:30 Achieving and Maintaining World Class Safety and • Designing central examination areas to facilitate patient Quality Standards at Johns Hopkins Medicine ease and ﬂ ow • Improving global health care through external collaborations: • Creating infrastructure to optimize patient experience • Sharing some speciﬁ c projects Prof Sohn Chong-il Mr. Steven Thompson, Director of Planning Department, Doctor in gastroenterology, CEO, Johns Hopkins Medicine International, USA / SVP, Kangbuk Samsung Medical Center Johns Hopkins Medicine, USA 14:50 Reducing duplicate healthcare and admin costs and 10:10 Safeguarding patient data for effective and streamlining processes seamless treatment • Creating a seamless integrated healthcare system • sharing challenges to secure data storage in hospitals • Sharing strategies and technologies on improving clinical • case study on overcoming bottlenecks data and privacy decision-making related bottlenecks in hospitals • Case study of the effectiveness of PCEHR in Singapore • introducing an integrated product offering to help doctors and patients Senior Representative Orion Health Senior Representative Symantec Corporation (Malaysia) Sdn Bhd 15:10 Afternoon Tea and Networking Break

10:40 Morning Tea and Networking Break 15:00 Channelling Hospital Spend Effectively for the Best Healthcare Outcomes: Controlling Product 11:10 How Gleneagles Hospital Group is Improving Clinical Offerings, Purchasing Decisions (Consumables and Services Management to Generate Ideal Patient Equipment) and Revenue Streams Outcomes • Developing a progressive purchasing strategy to drive • Ensuring the correct range of clinical services to generate competitive advantage ideal patient outcomes and profi tability for the hospital • Sharing considerations behind purchases (consumables • Sharing technologies that can improve patient outcomes and equipment) within the various clinics • Controlling product offerings and revenue streams to • Communicating treatment plans for patients effectively keep high quality operations affordable across clinics / silos • Driving effi ciencies in each of the revenue streams to reduce • The future: Gleneagles’ plan for continuous improvement error, shorten process times, OT effi ciency and safety Mr. Amir Firdaus bin Abdullah, Senior GM, Pantai Group Operations, Regional CEO, Mr. Daljit Singh, Gleneagles Hospitals and CEO Gleneagles Hospital, President, Fortis Healthcare, India KL Malaysia 16:20 Implementing Lean Methodologies Throughout the 11:50 Lunch and Networking Break Hospital to Reduce Waste and Improve the Value Chain for Patients • Improving inpatient nursing case processing using cell 12:50 The Virtual Hospital – A New Model of Care concept, 6S, Pull system (Kanban), standardization • Addressing potentially avoidable unplanned admissions in • Ensuring zero human error through automated laboratory the current care delivery process through transforming it test processes (presenting an Asian fi rst automated blood into one that is patient-centric, timely, proactive and transportation system) integrated • Implementing pharmacy delivery: ensuring patient • Providing the correct combination of medical and community satisfaction beyond the prescribe-to-dispense process care resources to patients (esp. the elderly and those with chronic disease) to increase their quality of life Dr. Cherdchai Nopmaneejumruslers, • Empowering patients to trust the healthcare system Assistant Dean in Quality Development and Vice Hospital and their own abilities, and to minimise “last resort” usage Director, Siriraj Hospital, Thailand of the Emergency Department and the restructured hospitals 17:00 Closing Remarks by Chairperson Mr. Michael Leow, Director of Operations (Community), 17:10 End of Conference Day 1 Tan Tock Seng Hospital, Singapore

T: (65) 6722 9388 n F: (65) 6720 3804 n W: www.hospitalefﬁ ciencyquality-asia.com n E: [email protected] CONFERENCE DAY TWO î Thursday, 20th March 2014

08:00 Re-registration and Welcome Coffee Senior Representative Altafantech Asia 08:45 Opening Remarks by Chairperson 11:00 Morning Tea and Networking Break 08:50 C-Level Panel Discussion: How Hospitals Can Expand Their Service Offerings Without 11:30 Ensuring Optimal Patient Safety: Lessons Learned Compromising Efﬁ ciency and Safety and Key Initiatives to Improve Safety • Looking at the strategies for role expansion and the challenges that need to be overcome Dr. Nor’Aishah bt Abu Bakar, • Examining the inertia points for expansion and cost- Acting Deputy Director, Medical Care Quality Section and beneﬁ t analysis Head of Patient Safety Unit, Ministry of Health, Malaysia • Improving product offerings to cater to wider patient Public Health Physician range: Focusing on home care, preventive care, population analysis and risk management Mr. Mark Cheong, • Identifying new technologies assisting with service Cluster Manager, University of Melaya Specialist Centre, DISCUSSION C-LEVEL PANEL expansion Malaysia

Dr. Umapathy Panyala, 12:10 Optimizing Emergency Care Systems: Improving Regional CEO, Apollo Hospitals Group, India Outcomes for Stroke Patients by Streamlining Processes at the Royal Melbourne Hospital Mr. Daljit Singh, • Streamlining processes from pre-hospital ambulance President, Fortis Healthcare, India management to emergency department care for the highest acuity patients Mr. Amir Firdaus bin Abdullah, • The “Code Stroke” team approach to management in the Senior GM, Pantai Group Operations Regional CEO, emergency department Gleneagles Hospitals and CEO Gleneagles Hospital • Identifying key steps in clinical management and running (Kuala Lumpur), Malaysia processes in parallel to treat stroke patients with the shortest possible door-to-needle time (DNT) 09:50 Towards Hospital Efﬁ ciency - Decongesting • Successful case study from RMH: effective time reduction Hospitals-Making sense of hospital beds utilization of stroke treatment without affecting cost / quality Implementing strategies to ﬁ x the problems-Improving patient experience Dr. Bruce Campbell, Neurologist and Research Fellow, Royal Melbourne Hospital, Datin Dr Nor Akma Yusuf Australia Deputy Director,Medical Services Development Section Ministry of Health, Malaysia 12:50 Lunch and Networking Break

10:30 Enhancing patient experience through air infrastructure for your hospital • Case study on $250 million Royal Women’s hospital in Melbourne

STREAM A: USING TECHNOLOGY FOR GREATER STREAM B: STRATEGIC PROCESS STREAMLINING TO EFFICIENCY AND IMPROVED PATIENT CARE CREATE SEAMLESS FLOW AND PATIENT CARE

14:00 The Effective Use of Technologies to Ensure Optimal Ensuring Optimal Patient Flow Management in the Hospital Operations Emergency Department at Changi General Hospital • Implementing an effective IT infrastructure for a large • Making efﬁ cient patient throughput in the ED a strategic hospital goal for the organization: setting high and transparent goals • Improving communication through technology through the organization and gaining senior management • Sharing the applications and future plans for IT buy-in implementation within new hospitals • Creating a patient-centric culture to ensure that overcrowding is solved more holistically across departments Mr. Alvin Ong, • Driving change with patient data analysis and management CIO, Alexandra Health System & Khoo Teck Puat Hospital, Integrated Health Information Systems (IHiS), Singapore A/Prof Mohan Tiru, Chief and Senior Consultant, Accident and Emergency Department, Changi General Hospital, Singapore

T: (65) 6722 9388 n F: (65) 6720 3804 n W: www.hospitalefﬁ ciencyquality-asia.com n E: [email protected] CONFERENCE DAY TWO î Thursday, 20th March 2014

STREAM A: USING TECHNOLOGY FOR GREATER STREAM B: STRATEGIC PROCESS STREAMLINING TO EFFICIENCY AND IMPROVED PATIENT CARE CREATE SEAMLESS FLOW AND PATIENT CARE

14:40 Creating an intelligent regional referral hospital while Creating and Implementing Strategies for Culture- remaining competitive at UM Specialist Centre Sensitive Quality Improvement (CsQI) at Bumrungrad • Using intelligent technology and strategies to improve International Hospital processes and remain competitive as a private institution • Promoting culture sensitive health care from within the • From pre-admission to inpatient care: How technologies can hospital help staff members to treat patients faster and more • Sharing initiatives for CsQI at Bumrungrad effectively • Prioritising cultural diversity for hospital growth • Improving discharge processes in a major hospital (for example, through automated billing and bed management Dr. Krit Pongpirul, systems) Quality and Research Advisor, Bumrungrad International Hospital, Thailand Mr. Mark Cheong, Cluster Manager, University of Melaya Specialist Centre, Malaysia 15:20 Afternoon Tea and Networking Break 15:50 ICT Convergence in the Healthcare Environment for Improving the Training and Motivation of Nurses: Effective Data Sharing and Patient Engagement Achieving Patient-Centric Care • Sharing data across departments to reduce treatment • Examining the changing role of nurses waiting time and ensure patient safety • Learning about how to better motivate and incentivise • Learning how ICT convergence can be implemented nursing staff members to value-add to the business effectively to increase patient satisfaction • Effective ward and bed management: improving patient contact time, implementing processes / technologies that Professor Hwang Hee, save nurses’ time on administrative procedures Chief Information Ofﬁ cer, Center for Medical Informatics Associate Professor, Pediatric Neurology, Seoul National Ms. Cecilia Chan, University Bundang Hospital, Korea General Manager (Nursing), Ruttonjee & Tang Shiu Kin Hospitals, Hong Kong

16:30 A Cost-Benefi t Analysis of High-Cost Investments in Effi cient Planning and Design of New Hospitals to Healthcare Technologies Maximise Effi ciency • Examining the value propositions that hospitals have to • Addressing the impact of facility design on patient safety consider when investing in new technology and work effi ciencies • Examining the areas of focus and investment efforts for • Providing patient-centric amenities: strategies, ideas and different hospitals challenges • Reconciling the cost spent with the direct / indirect benefi ts: • Merging departments to ensure seamless care and patient Does better technology really translate into higher profi tability? fl o w PANEL DISCUSSION PANEL • Sharing technologies and challenges of buying and implementation • Sharing strategies on building effi cient hospitals and considerations that go into hospital architecture Mr. Ho Cheol Shin, • Applying technologies (e.g. Real-time Location Devices) to President, Kangbuk Samsung Medical Center, Korea locate patients and staff members to facilitate fl ow and Professor Hwang Hee, safety Chief Information Offi cer, Center for Medical Informatics Associate Professor, Pediatric Neurology, Seoul National Dr. Umapathy Panyala, University Bundang Hospital, Korea Regional CEO, Apollo Hospitals Group, India A/Prof Mohan Tiru, Chief and Senior Consultant, Accident and Emergency Mohamad Fazli Shuib, Department, Changi General Hospital, Singapore Head of Pharmacy Department, Prince Court Medical Centre, Malaysia Mr. Michael Wong, CEO, Pantai Hospital (Ayer Keroh), Malaysia Mr. Mark Cheong, Cluster Manager, University of Melaya Specialist Centre, Malaysia Dr. Cherdchai Nopmaneejumruslers, Assistant Dean in Quality Development and Vice Hospital Director, Siriraj Hospital, Thailand

17:40 Closing Remarks by Chairperson

17:50 End of Conference

T: (65) 6722 9388 n F: (65) 6720 3804 n W: www.hospitalefﬁ ciencyquality-asia.com n E: [email protected] PRE-CONFERENCE WORKSHOPS î Tuesday, 18th March 2014

WORKSHOP A (9.30am - 12.00pm) WORKSHOP B (1.00pm - 3.30pm) WORKSHOP C (4.00pm - 6.30pm) Reducing Hospital Improving Processes to Improving Bedside Care Re-admissions by Improving Shorten Treatment Time for through Nurse Management Home and Community Support High Acuity Patients (With a and Empowerment (With a Background: Special Focus on Stroke Care) Special Focus on Elderly Care) Tan Tock Seng Hospital (TTSH) has paved Background: Background: the way with several initiatives to prevent re-admissions. One of the most recent is the Clot-dissolving “thrombolysis” treatment for Hong Kong has an ageing population and "Virtual Hospital" programme which is a new stroke is time critical. An enhanced “code its hospitals are also impacted directly with model of care for patients at high risk of stroke” process was initiated at the Royal more elderly patients needingtreatment for re-admissions. Melbourne Hospital to reduce treatment old-age diseases. delays and improve patient outcomes. Key It provides medical and social support for elements of similar systems including the According to the Census and Statistics patients who are fi t to resume daily activities, Helsinki stroke protocol were analyzed to Department (C&SD) of Hong Kong, the but require close monitoring for chronic identify those suitable for translation to the ageing trend in the country will rise steadily conditions after they are discharged. These patients are usually elderly and do not have Australian context. over the next 50 years: strong social support at home. Very often, they end up at the Emergency Department Ambulance pre-notifi cation was enhanced • Proportion of the population aged 65 and for treatment that, in most cases, can be and a “direct-to-CT scan” process over is projected to rise from 13% in 2011 managed at home. introduced to bypass delays in the to 30% in 2041 emergency department. The system lead to • Pace of population ageing projected TTSH started the initiative in August 2012 major reductions in treatment delay and is to accelerate from 19% in 2021 to 26% and enrolled 80 patients into the programme. As a result of the programme, three in 10 being expanded to other Australian centers. in 2031 of them do not need to be re-admitted to • Proportion of the population aged under hospital. Workshop Focus: 15 projected to decrease from 12% in • First-hand experiences directly from 2011 to 9% in 2041 due to low birth rates Workshop Focus: Royal Melbourne Hospital on process • Share and discuss re-admission statistics, redesign for time-critical emergencies Workshop Focus: and understand its impact on continuing • Common challenges and potential • Discussing ways to treat elderly patients care of patients barriers to implementation of change in a physically, cognitively and socially in • Identify and discuss the contributory factors that lead to re-admissions and complex system hospitals the problems of readmissions on hospital • Proven solutions to optimise • Sharing strategies on ward environment patient fl ow performance and translate innovations and bed management for the elderly • Discuss possible interventions that between different health care systems patients hospitals can implement to reducing • How to deploy key process elements to • Looking at least restraint care as a multi- re-admissions, with emphasis on working yield results for your hospital disciplinary approach and sharing with care givers, community partners and strategies to reduce restraints on elderly primary care services to improve home Workshop Leader: patients in order to speed up their care and community support recovery Workshop Leader: Dr. Bruce Campbell • Sharing how the hospital as a whole can Neurologist and Research Fellow, help nurses to perform better care for the Dr. Benjamin Ng Royal Melbourne Hospital (RMH), elderly Consultant Occupational Physician, Australia Dr. Chook Sports & Lifestyle Medical Workshop Leader: Centre Vice-President,College Dr. Bruce Campbell is a stroke neurologist in the Department of Neurology, RMH and an NHMRC post-doctoral research fellow at of Public Health & Occupational the University of Melbourne. Physicians Academy of Medicine, Ms. Cecilia Chan Singapore Most notably, Dr. Campbell was the senior author of the Neurology General Manager (Nursing), paper documenting dramatic improvements in stroke treatment Ruttonjee & Tang Shiu Kin Hospitals, times through a re-design of pre-hospital and emergency Dr Benjamin Ng is the former Director of Clinical Standards and department care delivery at RMH. This successful investigation has Hong Kong Improvement (CSI) at Tan Tock Seng Hospital (TTSH). He is currently set an internationally competitive benchmark for the treatment of a Consultant Occupational Physician at the Dr. Chook Sports & stroke patients. Lifestyle Medical Centre, Singapore Ms Cecilia Chan Nim-chi is the General Manager (Nursing) of the Ruttonjee & Tang Shiu Kin Hospitals in Hong Kong. She received Dr Ng is an occupational medicine and aviation medicine physician Dr. Campbell was also awarded the prestigious Leonard Cox her nursing education in the Nethersole School of Nursing in by training. He is a trainer for Open Communication (Conducting Award by the Australian and New Zealand Association of Hong Kong. She qualifi ed as a Nurse Educator at the Hong Effective Conversations with Disappointed Patients and Families), Neurologists (ANZAN) in May 2013. Kong Polytechnic University and holds a Master degree in Health root cause analysis, and failure mode and effect analysis. He is a Administration from the University of New South Wales. clinical practice improvement programme facilitator and trained in Lean methodology. He is also trained in managing confl icts and She holds honorary appointment as Assistant Professor at the resolving disputes effectively through mediation, and systems School of Nursing in the University of Hong Kong and Adjunct thinking approach to strategic management. Associate Professor at the Chinese University of Hong Kong. Dr Ng is the APD of the national Occupational Medicine Senior She has previous working experience as Nurse Educator in the Residency of NUHS. He is a visiting lecturer for the Master of Nethersole School of Nursing and as Department Operations Public Health programme of the Saw Swee Hock School of Public Manager of the Department of Medicine and Geriatrics in the Health. He is the Vice President of the College of Public Health and United Christian Hospital. Occupational Physicians, Academy of Medicine, Singapore. He is an instructor of the Advanced Trauma Life Support Course conducted by the National Healthcare Group in collaboration with the American College of Surgeons and Academy of Medicine, Singapore.

T: (65) 6722 9388 n F: (65) 6720 3804 n W: www.hospitalefﬁ ciencyquality-asia.com n E: [email protected] POST-CONFERENCE WORKSHOPS î Friday, 21st March 2014 Plus! An Exclusive Site Tour to Putrajaya Hospital

WORKSHOP D (9.30am - 12.00pm) WORKSHOP E (1.00pm - 3.30pm) WORKSHOP F (4.00pm – 6.30pm) Ensuring Efﬁ cient Patient Improving the Value Chain Managing Costs while Throughput in the Emergency Within your Hospital Using Improving Efﬁ ciencies: Learning Department LEAN Processes from the Apollo Hospital Group

Background: Background: Background: Changi General Hospital’s Accident and Dr. Cherdchai: “Studies had shown that The Apollo Hospitals Group is a pristine example Emergency Department is the busiest in approximately 80% of medical errors were of how a private international hospital can provide Singapore. Its A&E department treats 400 system-derived and for achieving a safe and affordable integrated healthcare to its patients, even to patients with complicated illnesses who - 500 patients a day. By making effi cient reliable healthcare, strategies such as error require major surgeries and good chronic follow-up patient throughput in the ED a strategic goal prevention strategies were to be adopted in care. for the organization, CGH has managed to the fi rst place to fi x systems and procedures treat A&E patients faster and successfully rather than blaming individuals.” The Apollo Hospitals Group has implemented reduced the number of A&E patients warded. initiatives resulting in signifi cant cost control for high end procedures like heart and liver transplants and Siriraj Hospital has in recent years successfully full knee replacement surgeries at a fraction of the As early as 2011, CGH built a 9-bed short reduced waste and improved the value chain price compared to their Asian counterparts. stay unit and expanded its observation for its customers using Lean methodologies. ward from 12 – 20 beds to better manage This has led to an increase in patient contact Most importantly, success rates are comparable to international standards for 130,000 heart surgeries patient fl ow. It also built a new fever facility time, patient and staff satisfaction and a performed to date at Apollo. and expanded its waiting area in the A&E reduction in errors. department. A highlight of recent transplantation achievements Workshop Focus: at the Apollo Group also shows how they have Amongst the initiatives, Using a combination of concepts and visual handled patient traffi c seamlessly, assuring good patient safety record and surgery outcomes: • They implemented a 4-hour inpatient stimulation in this hands-on workshop, you • In 2011, Apollo Hospitals Centre for liver disease discipline clerking rule for patients to be will learn: and transplantation became the busiest in the treated within 4 hours. • The theory of Lean: Value vs waste, lean world. It performed over 775 organ transplants • They re-engineered their inpatient tools, operational excellence, value for 2010. discharge process, increasing the % stream mapping and visual management • Apollo Hospitals Centre is the fi rst hospital in the world that completed 100 liver transplantations of patients discharged within 4 hours • A brief introduction about error rates and in less than 4 years with over 90% success from 40% to 80%. adverse events rate. This record is unprecedented. • They created a patient-friendly Emergency • Visual “lego” stimulation exercise: How • The world’s 1st iPod Navigation Hip Resurfacing Department: Service ambassador, ED bottlenecks in the system can be solved Surgery was successfully performed at Apollo journey map, ED admissions video, ED by Lean Specialty Hospitals, Chennai. “lifeline” and get well cards • How to turn your hospital into a lean hospital Workshop Focus: • Examining initiatives to successfully improve Workshop Focus: HANDS-ON EXPERIENCE TO HELP effi ciency and integrated healthcare outcomes • How to set high goals within your PARTICIPANTS VISUALISE THE at the Apollo Hospitals Group hospital to ensure that effi ciency • Sharing strategies on how high-end procedures BENEFITS OF LEAN and follow-up care can be made more throughput in the ED becomes a affordable for international patients strategic priority Workshop Leader: • Learning about how Apollo Hospital Group • Using data effectively: Analysing patient has managed to excel in specialty surgeries and ensured optimal patient safety for these data to ensure effi ciency in the ED Dr. Cherdchai • Making work processes in your hospital complicated procedures Nopmaneejumruslers • Creating a progressive culture from within to more patient-friendly Assistant Dean in Quality embrace cost-effective expansion of services Development and Vice Hospital Workshop Leader: Director, Siriraj Hospital, Thailand Workshop Leader:

A/Prof Mohan Tiru Associate Professor Cherdchai Nopmaneejumruslers, MD Dr. Umapathy Panyala Chief and Senior Consultant, is the Vice Hospital Director and Assistant Dean in Quality Regional CEO, Apollo Hospitals Development at the biggest hospital in the country with Accident and Emergency Department, 2,200 beds, Siriraj Hospital, Bangkok Thailand. He has Group, India Changi General Hospital, Singapore more than eight years in quality improvement experience, through supporting and facilitating lean, routine to Dr. Umapathy Panyala is the Regional CEO for the Associate Professor Mohan Tiru is currently the Chief research (R2R) methodology, utilization management Apollo Hospitals Group. In his current assignment, he is and Senior Consultant of the Accident and Emergency and quality-related training in statistical process control responsible for strategizing and establishing the network Department at Changi General Hospital (CGH), Singapore. charts (SPCC), and health economic and decision model of hospitals across the state of Karnatake and developing analysis. He was also assigned as Asian Productivity markets in the US, Europe and Asia Pacifi c. Concurrently, he is also responsible for: Organization (APO) Technical Expert Service (TES) on • Clinical Associate Professor, National University of Lean management in Hospitals and Healthcare Systems, Dr. Umapathy has served 17 years at Apollo, which Singapore, School of Medicine in Oct 2011. like India’s economy, has seen incredible growth. • Chairman, Residency Advisory Committee Since its modest beginning in 1983 as a 150-bed (Emergency Medicine), Ministry of Health, Singapore He is a course coordinator Health economic analysis for hospital in Chennai, Apollo now lays claim to being Asia’s largest healthcare group with over 8,500 beds • Deputy Chief Medical Offi cer, Singapore Civil Defence the Master of Science (M.Sc.) in Clinical Epidemiology across 50 hospitals in India and overseas.In 2002, Dr. Force, Ministry of Home Affairs, Singapore Thai Cert. He received his training in medicine and Diplomat Thai-Board of Respiratory Medicine (2000) at Umapathy also became the CEO of the Rajiv Gandhi A/Prof Mohan Tiru’s multiple leadership roles in the fi eld Siriraj Hospital, Mahidol University, Bangkok Thailand and Super Specialty Hospital. The hospital is a public-private of emergency medicine and services position him as the Research and clinical Fellow in Respirology at Toronto partnership - a joint venture between the government of Karnataka and Apollo. go-to expert for A&E insights in Asia. General Hospital, Ontario Canada (2001-2005).

T: (65) 6722 9388 n F: (65) 6720 3804 n W: www.hospitalefﬁ ciencyquality-asia.com n E: [email protected] ABOUT SPONSORSHIP î 19th – 20th March 2014 in KL Malaysia - the Best Time to Meet your Buyers

SITE TOUR G: Exclusive Post-Conference Site Tour to Putrajaya Hospital, 21st March 2014 (8.45am - 12.50pm) About Putrajaya Hospital

Putrajaya Hospital’s vision is to be a progressive, model hospital The wide range of services offered include, but are not limited to, providing secondary care in Malaysia. out-patient consultation, general surgery, traumatology, ENT (ear, nose and throat), paediatric, orthopaedic, obstetric, dentistry, Located in Precinct 7, in the government administrative area of gynaecology and psychiatry. Putrajaya, this new hospital is one of the best equipped hospitals with IT facilities in the country. It is located within the Multimedia Outline of Site Tour: Super Corridor and is managed based on the Total Hospital 0845 Meet at conference venue Information System (T.H.I.S.). 0900 Leave for Putrajaya Hospital Kuala Lumpur 0945 Arrive at Putrajaya Hospital Kuala Lumpur Built in two phases, phase 1 ﬁ nished with 272 beds. Upon 1000 Opening presentation: Putrajaya Hospital overview completion of phase 2, the number of beds will increase to 480. 1020 Commencement of hospital tour Currently, the hospital has 341 beds. 1220 Review and discussion session 1250 Light lunch

Be a Partner with the 3rd Hospital Efﬁ ciency and Quality Asia Summit 2014 4 REASONS TO SPONSOR:

1. MINISTRY OF HEALTH, 2. BUDGETS SET 3. SIGN OFF 4. ACTIVE BUYERS MALAYSIA Malaysian public hospitals Gain one-to-one face time The audiences are coming This event is produced in and MOH Malaysia will with CEOs, COOs, Heads to actively look at solutions collaboration with the be evaluating their budgets of Quality and Hospital and technology to improve Ministry of Health, Malaysia during the period March Directors who are making safety and quality related -MOH will be sending a - July - having a clear the decisions to transform issues in their hospitals. delegation of Ministry and presence at the event will the biggest hospitals in Asia. Hospital Directors / Heads ensure you are front of mind of Department to the event. when buying decisions and Meet them to discuss your recommendations are made solutions.

WHO WILL YOU MEET? WHO SHOULD SPONSOR HOW TO MAKE YOUR PRESENCE FELT?

• Ministry of Health Malaysia, Public THIS EVENT? Differentiate Your Value by Speaking: and Private Hospitals from Malaysia, • Plenary Speaking Sessions If you provide any of the following Singapore, Thailand, Hong Kong, • Panel Discussion Speaking Sessions services, then this is the ideal platform India, Korea, Australia + more! • C-Level Panel Discussion Speaking Sessions for you to present your solutions to • CEOs • Stream Speaking Sessions CEOs, COOs, Heads of Quality and • COOs Hospital Directors: • Directors of Quality Show Your Products: • Pharmaceuticals • Hospital Directors • Exhibiting • All other consumables • Heads of Departments: • IT systems Nursing Build Relationships Through: • Workforce solutions Admissions • Private Luncheon Sponsor • Consultancies Emergency • Gala Dinner Sponsor • Medical Devices / Equipment Surgery • Create a meeting point • Insurance companies Patient Flow • Hospital Build Patient Services ...Plus more!

We provide custom sponsorship opportunities tailored to ﬁ t your business needs. Contact us now for more information about available opportunities!

Phone: +65 6722 9392 Email: [email protected] Website: www.hospitalefﬁ ciencyquality-asia.com

T: (65) 6722 9388 n F: (65) 6720 3804 n W: www.hospitaleffi ciencyquality-asia.com n E: [email protected] SPECIAL OFFER 5 WAYS TO REGISTER available to government +65 6722 9388 [email protected] hospitals in Malaysia! Contact Joyce Nunez at +65 6720 3804 www.hospitaleffi ciencyquality-asia.com [email protected] or +65 6722 9448 to fi nd out more! IQPC Worldwide Pte Ltd, 61 Robinson Road, #14-01 Robinson Centre, Singapore 068893

Please complete in BLOCK CAPITALS as information is used to produce delegate badges. TEAM DISCOUNTS Please photocopy for multiple bookings. Your priority registration code is printed below. Please quote it when registering. EVENT CODE: 19200.003 PDFW IQPC recognises the value of learning in teams. Group bookings at the same time BOOK AND PAY BEFORE 13 DECEMBER 2013 AND SAVE $1100 ON THE CONGRESS PACKAGE! from the same company receive these discounts: u 3 or more 7%: u 5 or more 10%: u 8 or more 15%: EARLY BIRD PRICE STANDARD PRICE This offer is exclusive of the early bird discount. Call us for a special discount rate CONFERENCE PACKAGES PAYMENT BEFORE PAYMENT AFTER for teams of 10 and above. ALL PRICES SHOWN ARE IN US DOLLARS 13th December 2013 13th December 2013 Not applicable to workshop(s) only bookings. HOSPITAL PACKAGES Main Conference Only 1,099 (SAVE 200) 1,299 VENUE & ACCOMODATION Conference + 1 Workshop A B C D E F 1,698 (SAVE 300) 1,998 Swiss-Garden Hotel & Residences Conference + 2 Workshops A B C D E F 2,297 (SAVE 400) 2,697 Kuala Lumpur, Malaysia Conference + 3 Workshops A B C D E F 2,896 (SAVE 500) 3,396 117, Jalan Pudu, 55100 Kuala Lumpur, Malaysia Tel: +603 - 2141 3333 Conference + 4 Workshops A B C D E F 3,395 (SAVE 700) 4,095 Fax: +603 - 2141 5555 Conference + 5 Workshops A B C D E F 3,894 (SAVE 900) 4,794 Email: [email protected] Conference + 6 Workshops 4,393 (SAVE 1100) 5,493 Web: http://swissgarden.com/hotels/residences/ Conference + 1 Site Tour 1,698 (SAVE 300) 1,998 Hotel accommodation and travel costs are not included in the registration fee. A reduced corporate room rate has been arranged at Swiss-Garden Hotel & Conference + 1 Site Tour + 1 Workshop A B C D E F 2,297 (SAVE 400) 2,697 Residences Kuala Lumpur, Malaysia for attendees at this conference. To take Conference + 1 Site Tour + 2 Workshops A B C D E F 2,896 (SAVE 500) 3,396 advantage of this special rate, please process the hotel room reservation form provided upon confirmation of your attendance. Conference + 1 Site Tour + 3 Workshops A B C D E F 3,395 (SAVE 700) 4,095 Conference + 1 Site Tour + 4 Workshops A B C D E F 3,894 (SAVE 900) 4,794 CONFERENCE DOCUMENTATION CONSULTANT AND SUPPLIER PACKAGES Main Conference Only 2,099 (SAVE 200) 2,299 I am registering as a delegate, please send me an extra set of Conference Documentation with Audio CD with a USD100 discount: USD699. Conference + 1 Workshop A B C D E F 2,998 (SAVE 300) 3,298 I cannot attend the event, please send me the Conference Documentation and Conference + 2 Workshops A B C D E F 3,897 (SAVE 400) 4,297 Audio CD at USD799. Conference + 3 Workshops A B C D E F 4,796 (SAVE 500) 5,296 I cannot attend the event, please send me the Conference Documentation only at Conference + 4 Workshops A B C D E F 5,595 (SAVE 700) 6,295 USD549. Conference + 5 Workshops A B C D E F 6,394 (SAVE 900) 7,294 Orders without immediate payment or credit card details will incur a processing fee of USD99 per order. Conference + 6 Workshops 7,193(SAVE 1100) 8,293 (N.B. Advance orders will determine whether or not this conference will be recorded - Conference + 1 Site Tour 2,998 (SAVE 300) 3,298 Please enclose payment with your order.) Conference + 1 Site Tour + 1 Workshop A B C D E F 3,897 (SAVE 400) 4,297 Any custom duties & taxes imposed on the shipment of order/s shall be borne by the recipient. Conference + 1 Site Tour + 2 Workshops A B C D E F 4,796 (SAVE 500) 5,296 Conference + 1 Site Tour + 3 Workshops A B C D E F 5,595 (SAVE 700) 6,295 IQPC CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY Conference + 1 Site Tour + 4 Workshops A B C D E F 6,394 (SAVE 900) 7,294 • You may substitute delegates at any time by providing reasonable advance notice to IQPC. • Discounts DO NOT apply to workshop(s)-only bookings • Registrations without immediate payment or credit card details will incur a processing fee of USD99 per registration • For any cancellations received in writing not less than eight (8) days prior to the DELEGATES REGISTRATION DETAILS conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An Title: Mr. Mrs. Ms. Dr. Other administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven First name: Surname: (7) days (inclusive) of the conference. • In the event that IQPC postpones an event for any Job Title: Department: reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC Email Address: Company: event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. • Except as specified above, no credits will be issued for cancellations. There Address: are no refunds given under any circumstances. • IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or Country: Postcode: postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event Telephone: OFFICE MOBILE Fax: that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, Approving Managers Name: extreme weather or other emergency. • Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may Email Address: necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, Delegates Approving Date: DD / MM / YYYY IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary Managers without any liability to you whatsoever. Any substitutions or alterations will be updated on our Signature: o I agree to IQPC’s payment terms. Signature: web page as soon as possible. If the invoice is to be addressed for the attention of a different person than the delegate, please complete the details below: DISCOUNTS: First name: Surname: All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date Email Address: Telephone: in order to receive any discount. Any discounts offered whether by IQPC (including team OFFICE discounts) must also require payment at the time of registration. All discount offers cannot be If you have not received an acknowledgement before the conference please call us on +65 6722 9388 to confirm your booking. combined with any other offer. PAYMENT METHOD YOUR DETAILS: o I WISH TO PAY BY CHECK / BANK DRAFT: MADE PAYABLE TO IQPC WORLDWIDE PTE LTD Please email our Database Manager at [email protected] and inform them of any incorrect details which will be amended accordingly. o I WISH TO PAY BY CREDIT CARD: PLEASE DEBIT MY CREDIT CARD DATA PROTECTION: Card Type: Visa MasterCard American Express Expiry Date: M M Y Y Y Y Personal data is gathered in accordance with the Data Protection Act 1984. Your data may be / passed to other companies who wish to communicate with you offers related to your business Card Number: / / / activities. If you do not wish to receive these offers, please tick the box below. Name Printed on the Card: Please do not pass my information to any third party. Signature: Date: DD / MM / YYYY PAYMENT TERMS

Registrations/orders received without immediate payment or credit card details will incur a o BY DIRECT TRANSFER Please quote 19200.003 with remittance advice processing fee of USD99 per registration/order. Payment is due in full upon receipt of invoice. Full payment prior to the event is mandatory for attendance. IQPC Bank Details: Account Name: IQPC Worldwide Pte Ltd Bank Number: 7232 Account Number: 260-085824-690 Swift Code: HSBCSGSG IQPC WORLDWIDE PTE. LTD. Bank Address: The Hong Kong and Shanghai Banking Coporation, 21 Collyer Quay, Company Registration No: 199702288Z #08-01 HSBC Building, Singapore 049320 ©Copyright 2013 IQPC Worldwide Pte. Ltd. All rights reserved. This Correspondent Bank: HSBC Bank USA, New York brochure may not be copied, photocopied, reproduced, translated, Swift Code for Correspondent Bank: MRMDUS33 or converted to any electronic or machine-readable form in whole All bank charges to be borne by the payer. Please ensure that IQPC receives the full invoiced amount. or in part without prior written approval of IQPC Worldwide Pte. Ltd