Latest SAP Process Orchestration Test Tool Enhancements @ the Community

Latest SAP Process Orchestration test tool enhancements @ the community

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© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 72 SAP Cloud Platform Integration Suite Road Map SAP Cloud Platform Integration Suite: Customer Engagement Initiative 2020 Motivation

For SAP: § Opportunity to validate and get early feedback on designs, mocks, prototypes and ideas § Prioritization of topics based on customer feedback § Collaboration between PM, Development, KM and UX teams

For Participants: § Gain early insights into SAP‘s product visions / ideas / research projects § Opportunity to influence the product roadmap and its prioritization § Opportunity to share ideas, solutions and best practices within an ecosystem of similar SAP customers and partners § Establish a direct line of communication to the product development organization SAP Cloud Platform Integration Suite: Customer Engagement Initiative 2020 Topics & Schedule

No Date & Time Topic 1 1st Oct, 4:00 – 5:30 PM CET SAP API Business Hub Enterprise 2 15th Oct, 4:00 – 5:30 PM CET Trading Partner Management 3 29th Oct, 4:00 – 5:30 PM CET Evolution of SAP API Business Hub 4 12th Nov, 4:00 – 5:30 PM CET B2B Monitoring & Archiving 5 26th Nov, 4:00 – 5:30 PM CET Developer Productivity Improvements 6 3rd Dec, 4:00 – 5:30 PM CET DevOps in Integration Suite 7 17th Dec, 4:00 – 5:30 PM CET Templates & Integration Flow Test Case 8 14th Jan, 4:00 – 5:30 PM CET Low-code API Development 9 28th Jan, 4:00 – 5:30 PM CET Hybrid Integration Cell (+ Pulse Check) 10 11th Feb, 4:00 – 5:30 PM CET Partner Content via API Business Hub 11 25th Feb, 4:00 – 5:30 PM CET Upgrade from Neo to CF & Best practices from Open Source 12 11th Mar, 4:00 – 5:30 PM CET Integration Suite Coherence 13 25th Mar, 4:00 – 5:30 PM CET Monitoring & Observability SAP hybrid integration strategy Execute summary

SAP continues to support SAP Process Orchestration to protect investments and support a smooth and safe transition to SAP Cloud Platform Integration Suite. § The mainstream maintenance of SAP Process Orchestration 7.5 has been prolonged until the end of 2027. Extended maintenance can be provided until the end of 2030.

Recommended actions to customers today: § Move to SAP Process Orchestration 7.5, the long-term supported release as lower versions go out of maintenance after 2020. § Complement it with SAP Cloud Platform Integration Suite for agile integrations (cloud integrations, API integrations), also leveraging the cloud integration runtime within SAP Process Orchestration. § Start moving your existing integration scenarios to SAP Cloud Platform Integration Suite wherever possible, and completely migrate to the suite once its on-premise runtime and migration tools are available.

Recommended to migrate from existing dual- Check out the following references: stack SAP Process Integration to Java-based § Extended maintenance of release 7.5 single-stack architecture § Upgrade and migration options § Lower TCO § Migrating directory content § Better performance § Run automated integration scenario tests § Higher functional scope

Though: Dual-usage type SAP Process Integration SAP Process Orchestration supported in 7.5 ABAP Java Java

Integration engine Adapter engine Cloud integration Adapter engine engine

Business process Enterprise Services Business process Enterprise Services engine Repository and rules engine Repository

User management System landscape User management System landscape repository repository

Open APIs Use SAP Cloud Platform Integration Suite for Events Governments non- § Cloud and hybrid process integration needs SAP

§ Data integration SAP 3rd party apps § API-based integrations § Event-driven, extensible integrations

Leverage open connectors supporting non-SAP SAP Cloud Platform Integration Suite to non-SAP integration scenarios Cloud

Accelerate your integration projects using prebuilt Ground integration packs at SAP API Business Hub SAP Process Orchestration

Process integration runtime Build new ground-to-ground integration on cloud and tools integration runtime inside SAP Process Orchestration software Cloud integration runtime

When already migrating from SAP Process Integration dual-stack to SAP Process Orchestration, consider the following best practices: § Move cloud-to-cloud and ground-to-cloud integration scenarios wherever possible to the integration suite. § Move your pass-through integration scenarios to API Management within the integration suite, applying security policies, traffic policies, and access controls to your APIs. § Leverage the flexible design time and runtime of the integration suite to migrate your integration-centric scenarios modeled with ccBPM (cross-component of SAP Business Process Management) in SAP Process Integration dual-stack to the cloud integration runtime inside SAP Process Orchestration. Guidelines: § Reuse existing interfaces and mappings from SAP Process Integration / SAP Process Orchestration. § Check out integration flow guidelines and patterns explaining how to design and build enterprise-grade integration flows in a robust fashion and describing how to implement commonly used enterprise integration patterns, for example, content-based routing, content enricher, splitter, aggregator, scatter-gather, ...

Open APIs SAP Cloud Platform Integration Suite: The hybrid Events Governments non- integration platform of choice for SAP customers SAP

§ Existing SAP Process Orchestration investments are SAP secure and supported until 2030 3rd party apps § Multi-cloud and hybrid deployment flexibility § Lightweight runtime (integration cell) planned – Design, configuration, and monitoring on the cloud SAP Cloud Platform Integration Suite – Runtime leveraging container technology such as Docker Cloud – Runtime holding any SAP Cloud Platform Ground Integration Suite services or engines Integration cell – Software lifecycle in sync with cloud delivery speed § Tools provided for seamless migration from SAP Process Orchestration to the new hybrid integration platform Integration suite services and runtimes in a containerized environment

Disaster recovery capabilities § An availability zone is usually an isolated building within a region that is served by a common set of network devices, power supply etc. Synchronous replication is possible, because latency is low § For multi-AZ, the instances of a service are located at different AZs, i.e. downtime of one AZ does not impact the availability of the service § Multi-AZ for improved high availability and improved scaling of runtime resources / worker nodes § Recovery point objective: 0 minutes § Recovery time objective: 20 minutes

Planned availability (Multi-cloud, Neo Frankfurt) § Q4 / 2020 (Neo Frankfurt) § 2021 (Multi-cloud)

Planned New Integration Packs for Non-SAP Applications

Replication of Cost Center, Replication of Cost Center, Employee, Basic Master Users, Exchange Rate Data, Exchange Rate

Q4 2020 Q4 2020

Q1 2021 Q1 2021

SAP ECC Q2 2021 Q2 2021

1 Hybrid deployment option for SAP Cloud Platform Integration Suite With long-term road map to replace integration scenarios of SAP Process Orchestration with SAP Cloud Platform Integration Suite

2 Cloud based B2B B2B Monitoring, Trading Partner Management

3 Low Code API Development Increased Development Productivity

Evolution of SAP API Business Hub 4 Increased Usability and Search Capabilities, UX refresh, SAP API Business Hub Enterprise, Smart API Discovery

Additional Capabilities 5 DevOps (GIT integration, CI/CD pipeline), Adapters (Kafka, REST, OFTP2, …), Selected topics from SAP Influence Session for SAP Cloud Platform Integration Suite, Additional integration flow guidelines, further Integration Packs, etc.

Recent innovations Planned Q4/20201 Planned Q1/20211 Future innovations1

Integration Suite Cloud Integration Cloud Integration Cloud Integration § New commercialization model § Additional connectivity options such as § Low code API development (beta) § Additional B2B capabilities such for trading § Trial in multi-cloud environment JDBC for public cloud and on-premise DBs § Additional connectivity options such as partner management Kafka Cloud Integration § Intelligent recommendations of steps in § Scenario specific scaling § Integration flow design guidelines integration flows § Improved workspace search § Generic messaging service adapter § Integration flow test (persist test case and Integration Advisor (AMQP) § JSON support in message mapping API support) § FTP/FTPS adapter § Additional type systems for SAP Fieldglass, § Simulation of an integration flow Integration Advisor § Fine granular access policies for the design SAP Concur, SAP SuccessFactors, SAP time § ZIP/TAR splitter & aggregator § ODETTE, ODETTE EDIFACT Hybris § Preview tenant support in Neo environment § Transport on integration flow level bundled with customer test service § Preview tenant support bundled with § Availability on AWS, Microsoft Azure, customer test service Alibaba Cloud, and AWS GovCloud (US)

Integration Advisor Integration Advisor § Further type systems such as EANCOM § Migrate to other type system version § MIG-structure creation based on payload instances for supported type systems § Availability on AWS GovCloud (US) § Date/time conversion § Push mapping and validation artifacts to Cloud Integration flows § Availability on AWS, Microsoft Azure, and Alibaba Cloud

Connectivity § FTP/FTP(S), Coupa

1. This is the current state of planning and may be changed by SAP at any time without notice.

Recent innovations Planned Q4/20201 Planned Q1/20211 Future innovations1

API Management API Management API Management API Management § Deprecation and decommissioning of APIs § Externally managed API support § Transport management for moving API § Reporting API analytics via SAP Analytics § Managing multiple releases of an API assets across tenants Cloud artifact through versioning API Business Hub § Low-code API development (beta) § Enable smart discovery and consumption § Certificate-based authentication for API of APIs from SAP systems providers § Refreshed user experience (beta) § Global developer portal for API publication from multiple API Portals § API mesh (beta) in public cloud § Open API Spec 3.0 support for API design Open Connectors semantics § Hybrid deployment § Bulk upload/download of content via UI API Business Hub § Feature parity for API Portal and Developer Portal between Neo and multi-cloud § Support for OAuth2.0 client credential flow § Refreshed user experience Open Connectors for connector instance § Migration of API Management assets from § Tool integration in SAP Business Neo to multi-cloud § Usability improvements in the home page Open Connectors Application Studio § Availability of advanced analytics features § Simplifying the creation of formulas § Fine granular access control in design time § Support for single-sign-on for connectors § Tenant migration tool for moving design § Tool integration with CRUN/FRUN instances with custom IDP API Business Hub time artifacts § Tool integration with Transport § Enable search and discover of live process Management service content in API Business Hub § SAP One Domain Model explorer § SAP S/4HANA on-premise SOAP and OData API Open Connectors § Azure Blob Storage, encryption support for AWS S3 connector, support for JWT authentication in DocuSign connector § Detailed overview page for each connector

1. This is the current state of planning and may be changed by SAP at any time without notice.

Recent innovations Planned Q4/20201 Planned Q1/20211 Planned Q2/20211

Integration content Connectivity Connectivity B2B / B2G integration § Integration flow design guidelines § JDBC for public cloud and on-premise DBs § Kafka § Additional B2B capabilities such for trading § Public SAP API Business Hub, for cloud § Flat file to XML converter (e.g. VDA) § XI adapter with attachments, batches, partner management in the multi-cloud integration content acknowledgements environment Developer productivity Connectivity Developer productivity Monitoring and operations § Intelligent recommendations of steps in § Generic messaging service adapter (AMQP), § Improved workspace search § Scenario specific scaling in the multi-cloud FTP/FTPS adapter integration flows environment § Integration flow test (persist test case § On-premise enablement in SFTP adapter § JSON support in message mapping and API support) § Low code API development (beta) § Fine granular access policies for the Developer productivity design time § Simulation of an integration flow B2B / B2G integration § Message mappings and scripts as Future features beyond Q2 § ZIP/TAR splitter & aggregator § ODETTE support reusable artifacts across integration § Hybrid deployment option § Data archiving in Neo environment flows Monitoring and operations (restricted shipment) § Tool to support migration from SAP Process § Self-service enablement of Cloud Integration B2B / B2G integration Orchestration to SAP Cloud Platform tenants for subscription Monitoring and operations § Data archiving Integration Suite § Mass export and import of integration content § Increased high availability support across § B2B monitoring for tenant migrations (Migration multiple availability zones (Neo data center Accelerator note) in Frankfurt) Monitoring and operations § Preview tenant support in Neo environment bundled with customer test service § Transport on integration flow level § Reporting analytics via SAP Analytics Cloud § Increased high availability support across multiple availability zones Cloud platform environment support § Preview tenant support bundled with § Availability on AWS, Microsoft Azure, Alibaba customer test service Cloud, and AWS GovCloud (US) 1. This is the current state of planning and may be changed by SAP at any time without notice.

Recent innovations Planned Q4/20201 Planned Q1/20211 Beyond Q1/20211

Type systems Type systems MIG editor Type systems § Further type systems such as § New versions of EDIFACT, ASC § Migrate to other type EANCOM X12, cXML system version § SAP Fieldglass, SAP Concur § ODETTE, ODETTE EDIFACT § Compound qualifier § SAP SuccessFactors, SAP Hybris MIG editor § JAIF EDIFACT, VDA EDIFACT § Documentation export via Excel MAG editor MIG editor § MIG-structure creation based on MIG editor § Conditional Mapping § Import MIG payload instances for supported § Duplicates nodes on target side type systems § Reusable customer code lists § Multi-value qualification § Constant functions § Extensions via add element MAG editor § Date/time conversion MAG editor Cloud platform environment MAG editor support § Documentation export via Excel § Mapping of leaf node to group node § Reordering of source structure § Mapping of group node to leaf node § Availability on AWS GovCloud (US) § Reusable functions Runtime artifacts § Extended mapping proposals § Push mapping and validation § Import MAG artifacts to Cloud Integration flows

Cloud platform environment support § Availability on AWS, Microsoft Azure, and Alibaba Cloud

1. This is the current state of planning and may be changed by SAP at any time without notice.

Planned Q3/20201

Recent innovations Planned Q4/20201 Planned Q1/20211 Planned Q2/20211

API lifecycle management API development API lifecycle management API lifecycle management § Deprecation and decommissioning of APIs § Externally managed API support § Transport management for moving API § Integration with SAP Cloud ALM for application § Managing multiple releases of an API § CI/CD enhancements for CRUD operations assets across tenants monitoring artifact through versioning § Reporting API analytics via SAP Analytics API development Cloud API development § Low-code API development (beta) § Integration Suite launchpad § Global developer portal for API publication API development § Certificate-based authentication for API from multiple API Portals § Enable smart discovery and consumption of providers § CI/CD enhancements for GIT support APIs from SAP systems § Open API Spec 3.0 support for API design § Multiple target endpoint support via API Portal semantics UI § Discovery and securing of Cloud Integration OData interfaces from Cloud API Mesh Foundry tenants § Available as beta in public cloud

Multi-cloud and resilience Multi-cloud and resilience § Feature parity for API Portal and Developer § Design time migration for starter plan Portal between Neo and multi-cloud § High availability of design time across multiple § Migration of API Management assets from availability zones SAP Cloud Platform in Neo to multi-cloud § Availability of advanced analytics features in multi-cloud data centers Future features beyond Q2

1. This is the current state of planning and may be changed by SAP at any time without notice. § Hybrid deployment § EU-DP support © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 89 SAP API Business Hub Product road map overview

Recent innovations Planned Q4/20201 Planned Q1/20211 Planned Q2/20211

SAP API Business Hub SAP API Business Hub SAP API Business Hub SAP API Business Hub § API cockpit with configure environment and § Refreshed user experience (beta) § Refreshed user experience § Asynchronous event support UI visualization ( beta) § Content consumption in Cloud Integration § Community content § Theme-based filtering workspace § Support of OEM Cloud Integration adapters § Scenarios and content to showcase the Intelligent Enterprise § Native rendering of IES (Intelligent Enterprise) model (Value flow and collaboration diagram) & Future features beyond Q2 drill down capability § Commercialization support for partner content § Improved SOAP API rendering § Enable search and discover of live process content in API Business Hub § IES 2005 content § API testing in API explorer § Native rendering of Intelligent Enterprise data flow and blueprint models § One data model explorer § SAP S/4HANA on-premise SOAP and OData API

1. This is the current state of planning and may be changed by SAP at any time without notice.

Recent innovations Planned Q4/20201 Planned Q1/20211 Planned Q2/20211

Connectors Capabilities Capabilities Capabilities § Azure Blob Storage, encryption § Bulk upload/download of § Fine granular access control in § Tool integration in SAP Business support for AWS S3 connector, support content via UI design time Application Studio for JWT authentication in DocuSign § Support for OAuth2.0 § Tool integration with CRUN/FRUN client credential flow for connector connector § Tool integration with Transport instance Management service § Detailed overview page for each § Usability improvements in the home connector page § Simplifying the creation of formulas § Tenant migration tool for moving design time artifacts Future features beyond Q2 § Support for single-sign-on for connectors instances with custom IDP

1. This is the current state of planning and may be changed by SAP at any time without notice.

Direct link

Integration feature SAP review of feature requests Road map request and planning process

E-mail for request

Customer Customer Influence Request Planning and SAP and partner SAP SAP requests portal assessment delivery road map

1 2

Acceptance as Foreseen for feature request? planning and Yes/No delivery § Customer Influence portal: § SAP will accept or decline feature request. § Planned feature New customer request § If accepted, the feature request will be taken into next published on road development cycle. map

End-to-end request to road map process

Request Title Votes Percentage Requests collected between May and September 7th, 2020 169 Requests with 10 or more votes 53 Additional requests with less than 10 votes considered 6 Accepted: Planned for next 3 – 6 months, on public roadmap 16 27.1 % Planned (Long-term) Planned for next 12 months, on public roadmap 19 32.2 % For long-term consideration (next evaluation after 12 months) 10 16.9 % Under Review 1 1.7 % Need More Info 3 5.1 % Already offered 5 8.5 % Not planned 5 8.5 %

Action Items § Internal follow-up on feature requests with status “Under review” § External follow-up on feature requests with status “Need More Info” § Adapt public SAP Cloud Platform Integration Suite roadmap and publish blog in SAP Influence Session SAP Cloud Platform Integration Suite Questions and Answers Questions & answers

@SAPCP #integration SAP Technology

§ Authors § Carsten Bönnen § Harsh Jegadeesan § Divya Mary § Shilpa Vij

§ Content highlights § Architecture § End-to-end lifecycle § Design and development § Traffic management, Mediation, Security § Monetization, Consumption § Enterprise integration § Analytics § SAP API Business Hub

Further information: https://www.sap-press.com/sap-api-management_4928/

§ Authors § John Mutumba Bilay § Peter Gutsche § Mandy Krimmel § Volker Stiehl

§ Content highlights § Architecture and Security § Exercises for simple and complex integration patterns § Predelivered Content § Monitoring and Tracing § B2B Integration and Integration Advisor

§ Further Information § E-book § Print edition Further information: https://www.sap-press.com/sap-cloud-platform-integration_4650/

Simplify Integration using SAP API Management Overview and Cloud Platform Integration Suite Lifecycle 13K+ Learners 15K+ Learners

* Upcoming openSAP course “Accelerate Enterprise Integrations with SAP Cloud Platform Integration Suite”

© 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 101 Internal What’s new in SAP Cloud Platform Integration Suite Monthly webinars & newsletter to share latest innovations and enhancements

§ Monthly Newsletter with all new features each month to help customers leverage the new capabilities

§ Live Monthly Webinar with experts to demonstrate new features and share best practices

Sign the API Hub Follow SAP Best Practices Provide a sandbox Join Participation Agreement and Guidelines for APIs SAP Partner Program

Certify* your content Publish to SAP API Engage with your Sell* via SAP App via SAP ICC Business Hub consumers Center

*Optional *Optional

Extended Maintenance of release 7.5 Upgrade & migration options Migrating directory content Run automated integration scenario tests Cloud Integration runtime Integration flow guidelines and patterns

SAPinsider Article

Communities, Online courses and Books Craft your Integration Strategy § Integration Suite Community § Integration Assessment tool § openSAP training on Integration Suite § Integration Strategy Whitepaper by Christian Klein § openSAP training on managing your APIs § CIO Guide I: SAP Vision for Integrating SAP Applications in Cloud and Hybrid § openSAP training on building your integration flows § CIO Guide II: Process and Data Integration in Hybrid § Standard training courses ( search for CLD900) Landscapes § Book on API Management § Future-Proof Your Integration Strategy and Blog § Book on Cloud Integration ( 2nd edition) § Product Overview Video and Solution Brief § SAP HANA Academy Videos

Discovery Center missions What’s New and Product Roadmap § Integration Suite onboarding mission § Getting started with API Management § Integration Suite Monthly Update | Newsletter & Webinar § Getting started with Open Connectors § International Focus Group for Integration § Roadmap Tutorials § Influence Session

§ Learn and Build with APIs § Build your first Integration flow § Connect Your App to Third-Party Services with Open Connectors

© 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 105 Internal SAP Cloud Platform Integration Suite Links for further information Product page SAP Cloud Platform Integration Suite: https://www.sap.com/products/application-development- integration/integration.html SAP API Business Hub with pre-packaged integration content delivered by SAP and partners: https://api.sap.com SAP Cloud Platform Integration Suite openSAP training: https://open.sap.com/courses/cp9 SAP Cloud Platform API Management openSAP training: https://open.sap.com/courses/cp8 SAP Cloud Platform Integration openSAP training: https://open.sap.com/courses/hybrid1 Webinar series incl. monthly updates on SAP Cloud Platform Integration Suite: https://webinars.sap.com/sap-user-groups- k4u/en/ifgintegration SAP Cloud Platform Integration Suite | What’s New Newsletter & Webinar SAP Community, further links, discussions etc.: https://community.sap.com/topics/cloud-platform-integration-suite SAP Cloud Platform Integration Developer’s Corner: https://blogs.sap.com/2017/07/17/introduction-to-developers-corner/ SAP Cloud Platform Integration Suite – Demo Mini-series: https://www.youtube.com/playlist?list=PLkzo92owKnVzjnJJZMrL0nyVU7kMPBSTy Short videos on key capabilities of SAP Cloud Platform Integration Suite: https://www.youtube.com/playlist?list=PLkzo92owKnVwUoypV34RbxBZihYqi6eE3 SAP Cloud Platform Integration Suite – Help Portal Success stories: https://www.sap.com/about/customer-involvement/customer-stories.html SAP Cloud Platform Integration Suite Roadmap: https://roadmaps.sap.com/board?range=CURRENT- LAST&PRODUCT=42F2E964F4E71EDAA4EB06616C3F00E5#Q2%202020 Influence session on SAP Cloud Platform Integration Suite: https://influence.sap.com/sap/ino/#/campaign/2282 © 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 106 Internal SAP Cloud Platform Integration Suite Links for further information (cont’d) Future-Proof Your Integration Strategy with SAP Cloud Platform Integration Suite: https://www.sapinsideronline.com/m/SAPinsider-Issue2-2020/100/ Integration with non-SAP systems via SAP Cloud Platform Integration Suite: https://blogs.sap.com/2020/04/22/why-sap-cloud- platform-integration-suite-should-be-your-preferred-choice-for-enterprise-wide-incl.-non-sap-integration/ Enterprise Integration Patterns support in SAP Cloud Platform Integration Suite: https://blogs.sap.com/2020/01/31/enterprise- integration-patterns-at-sap-cloud-platform-integration-scatter-gather/ SAP Cloud Platform Integration Suite – Simplified Onboarding, Provisioning, Licensing: https://blogs.sap.com/2020/06/02/announcement-sap-cloud-platform-integration-suite-simplification/ Support for tenant migrations: SAP note 2937549, user documentation, [email protected] SAP API Management book: https://www.sap-press.com/sap-api-management_4928/ SAP Cloud Platform Integration book, 2nd edition, with exercise examples SAP Cloud Platform API Management Tutorial: https://developers.sap.com/topics/api.html SAP Cloud Platform Integration Tutorial: https://developers.sap.com/tutorials/cp-starter-integration-cpi-design-iflow.html SAP Cloud Platform Integration standard training courses: https://training.sap.com/shop -> CLD900 International Focus Group for Integration: http://scn.sap.com/people/holger.himmelmann2/blog/2010/10/07/introducing-global- special-interest-group-for-process-integration Global Integration Survey Results: https://blogs.sap.com/2019/10/07/results-of-the-global-survey-for-sap-integration-2019/ Gartner Peer Insights View existing Gartner Peer Insights: API Management, Integration Platform as a Service Create new Gartner Peer Insights: API Management, Integration Platform as a Service © 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 107 Internal SAP Cloud Platform Integration Suite Links for further information (cont’d)

SAP Integration Strategy Whitepaper by Christian Klein: https://www.sap.com/documents/2020/02/520ea921-847d-0010- 87a3-c30de2ffd8ff.html Integration Makes All the Difference: An Update to Our Integration Road Map in the Cloud by Christian Klein: https://news.sap.com/2020/07/cloud-integration-road-map-update/ Progress Report and Updates to SAP’s Integration Road Map in the Cloud: https://news.sap.com/2020/07/progress-report- updates-sap-integration-road-map-cloud/ SAP Integration Solution Advisory Methodology: https://www.sap.com/services/integration-solution-advisory- methodology.html SAP Integration Assessment Tool: https://www.sap.com/dmc/exp/2020-05-68434/en-us/index.html CIO Guide I (SAP Vision for Integrating SAP Applications in Cloud and Hybrid Environments): https://www.sap.com/documents/2017/05/eebd96bd-b97c-0010-82c7-eda71af511fa.html CIO Guide for Integration II (Process and Data Integration in Hybrid Landscapes): https://www.sap.com/documents/2018/06/de3238a0-077d-0010-87a3-c30de2ffd8ff.html SAP Cloud Trust Center: https://www.sap.com/about/cloud-trust-center.html SAP Data Center: https://www.sap.com/about/cloud-trust-center/data-center.html SAP Data Center Locations: https://help.sap.com/doc/aa1ccd10da6c4337aa737df2ead1855b/Cloud/en- US/3b642f68227b4b1398d2ce1a5351389a.html?3b642f68227b4b1398d2ce1a5351389a.html SAP agreements with general terms and conditions: https://www.sap.com/about/cloud-trust-center/cloud-service-level- agreements/cloud-services.html?search=Service%20Level%20Agreement&sort=title_asc SAP Cloud Availability Center: https://support.sap.com/en/my-support/systems-installations/cloud-systems-installations.html © 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 108 Internal Get started today with SAP Cloud Platform API Management

Learn Get Find prebuilt Discuss with More! on-boarded! content! us! cloudplatform.SAP. Link api.sap.com sap.com/community com

Influence the SAP Cloud Platform Integration Suite: https://influence.sap.com/sap/ino/#/campaign/2282

Join our onboarding Visit us at SAP mission in SAP Cloud Community Platform Discovery Center

How Does a Cloud-Based Integration Suite Support Green Electricity and Innovative Energy Services?

Serving 5.7 million customers and partners in the Netherlands, Belgium, and the United Kingdom

Eneco Holding N.V. is active in the energy sector and one of the biggest investors in sustainable energy. To challenge the rapid change and transformation to processes in the utilities industry, Eneco required the deployment of flexible, state-of-the-art business and IT solutions in the cloud. By introducing a cloud-first strategy for the company, Eneco intends to start with a cloud platform that is scalable and can support cloud-to-cloud integration as well as hybrid deployment models.

© 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 112 Internal Picture Credit | Eneco Holding N.V., Rotterdam, Netherlands. Used with permission. Eneco made its a cloud-first strategy a reality to help customers make the switch to clean, smart, and sustainably generated energy.

Eneco worked with SAP partner Proxcellence to design its cloud platform approach and implement SAP® Cloud Platform Integration Suite, gaining: • Optimal implementation of design-to-operate process by leveraging the cloud integration capabilities of SAP Cloud Platform Integration Suite • Flexibility to integrate between all SAP and third-party systems, thanks to the cloud integration capabilities offered by SAP Cloud Platform Integration Suite • Simpler IT that helps drive innovation • No costs for hardware installation, thanks to a minimal up-front investment • Standard integration content with automated release-update cycles • Automatic monthly upgrades to the cloud infrastructure, eliminating the need to invest in technical monitoring and upgrades • An opportunity to look at SAP Integration Solution Advisory Methodology, with plans to follow the methodology for integration governance in the future

“Thanks to SAP Cloud Platform Integration Suite, we were able to cut down our IT spend for integration middleware to between 50% and 60% of our annual total cost of ownership. At the same time, the ease of use and flexibility of the solution helped us go live in a matter of weeks.” Marco Verhoef, Integration Consultant, IT Asset Management, Eneco Holding N.V.

Picture Credit | Eneco Holding N.V.,Picture Rotterdam, Credit |Netherlands. Customer Name, Used City, with State/Country.permission. Used with permission.

Eneco Holding N.V. Industry Employees Revenue Featured Solutions and Services Rotterdam, Netherlands Utilities 7,000 €4.28 billion SAP Cloud Platform Integration Suite www.eneco.com (2018) and SAP Cloud Platform

How Does a Cloud-Based Integration Suite Bring Transparency to the Pharmaceuticals Market?

135 years of innovation in pharmaceutical research and 175 affiliate companies worldwide

Boehringer Ingelheim is a research-driven pharmaceutical company group improving the health and quality of life of humans and animals. The quality and safety of drugs as well the integrity of end-to-end pharmaceutical processes are a very high priority for Boehringer Ingelheim. The goal today is to help pharmacies and hospitals identify suspect products and eliminate the dispensing of counterfeit drugs. So, the company needs the right technology to enable compliance with legislation that requires the full traceability of pharmaceutical products. To this end, Boehringer Ingelheim sought to improve the speed and efficiency of transferring information across the supply chain.

© 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 114 Picture Credit | Customer Name, City, State/Country.Internal Used with permission. Picture Credit |Boehringer Ingelheim GmbH, Ingelheim am Rhein, Germany. Used with permission. Boehringer Ingelheim has improved the traceability and authenticity of pharmaceuticals – safeguarding patient health.

Boehringer Ingelheim created a digital network on SAP® Cloud Platform and integrated it using SAP Cloud Platform Integration Suite to track and trace its products at every stage of the supply chain. This enabled: • Optimal implementation of source-to-pay and design-to-operate processes, leveraging the cloud integration capabilities of SAP Cloud Platform Integration Suite • Higher security as a result of simplified integration among connected participants due to the cloud integration capabilities of SAP Cloud Platform Integration Suite • Improved peace of mind for hospitals and pharmacies that they are providing patients with genuine – rather than counterfeit – medicines • Increased trust in the Boehringer Ingelheim brand • Enhanced business agility and lowered transaction costs, thanks to simplified processes for onboarding new supply chain partners • Ability to react more quickly in response to changes in legal regulations in the healthcare sector

“By leveraging the pharma network across all our stakeholders through SAP Cloud Platform Integration Suite, we have the transparency to better guarantee that patients are receiving the medicine they need and not a faked copy.“ Andreas Henrich, IT Enabling Functions and Platform Services, Boehringer Ingelheim GmbH

Picture Credit |Boehringer Ingelheim GmbH, Ingelheim am Rhein, Germany. Used with permission.

Boehringer Ingelheim GmbH Industry Employees Revenue Featured Solutions and Services Ingelheim am Rhein, Germany Life sciences 51,000 €19 billion SAP Cloud Platform Integration Suite www.boehringer-ingelheim.com and SAP Cloud Platform

How Can You Gain Insight into Business Process That Run Across Multiple Cloud Applications?

Innovating in more than 10 industry sectors with its cloud business growing by 487% in 2019

Delaware Consulting International CVBA is a global consulting firm operating in 12 countries, following a 100% cloud-first IT strategy. The firm knows that ensuring a smooth operation and integration between various cloud systems is vital to helping businesses move forward. Delaware looked to enable a real-time exchange of data from multiple cloud systems, as well as switch from on-premise to cloud middleware while preserving the same level of monitoring and transparency. To get there, the company needed to build a digital integration hub to prepare for scalability and flexibility in the future.

© 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 116 Picture Credit | Delaware ConsultingPicture International Credit | Customer CVBA, Name,Kortrijk, City, Belgium. State/Country.Internal Used with Used permission. with permission. Delaware used a cloud-based integration suite so it can react quickly to any future changes in its business.

Delaware integrated SAP S/4HANA® Cloud and the SAP® Analytics Cloud solution using SAP Cloud Platform Integration Suite, benefiting from: • An optimal implementation of the design-to-operate process that used the Cloud Integration and API Management capabilities of SAP Cloud Platform Integration Suite, as well as the SAP Cloud Platform Enterprise Messaging service • Monitoring capabilities, complemented by SAP Solution Manager, for application lifecycle management • Comprehensive prebuilt content from SAP that helps accelerate future integrations • Secure onboarding of partners in its software landscape, supporting new business streams • An ability to detect potential error situations before they impact business users with proactive IT • A centralized view of all information relevant for application support in one application • Single message flows that help reduce integration layer complexity • Leverage SAP Integration Solution Advisory Methodology to define and govern the integration strategy within the enterprise

“The architecture built out of components from SAP Cloud Platform Integration Suite is exactly what we needed to react quickly to business demands and optimize our internal processes.” Pieterjan De Schrijver, Solution Lead Integration, Delaware Consulting International CVBA

Picture Credit | Delaware Consulting International CVBA, Kortrijk, Belgium. Used with permission.

Delaware Consulting Industry Employees Revenue Featured Solutions and Services International CVBA Professional 2,500 €330 million SAP Cloud Platform Integration Suite, Kortrijk, Belgium services (2019) SAP Cloud Platform Enterprise Messaging, www.delaware.pro SAP Cloud Platform, SAP S/4HANA Cloud, SAP Analytics Cloud, and SAP Solution Manager © 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 117 Internal Featured Solutions and Services

The following technologies from SAP bring added value to Delaware Consulting International CVBA’s future-proof integration architecture: • SAP® Cloud Platform Integration Suite, including the Cloud Integration and API Management capabilities • SAP Cloud Platform Enterprise Messaging • SAP Cloud Platform • SAP S/4HANA® Cloud • SAP Analytics Cloud • SAP Solution Manager • SAP Integration Solution Advisory Methodology

© 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 118 Internal Picture Credit | Delaware Consulting International CVBA, Kortrijk, Belgium. Used with permission. © 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 119 Internal Easing International Tax Compliance with Help from SAP® Document Compliance

Alfred Kärcher SE & Co. KG As the leading provider of cleaning technology worldwide, Kärcher has subsidiaries in more than Winnenden, Germany 70 countries – each with its own invoicing and tax requirements. To bring e-document, tax, and invoice One www.kaercher.com management onto a single IT framework, Kärcher is using the SAP Document Compliance service. E-document framework to manage Industry Before: Challenges and Opportunities compliance in multiple countries Industrial machinery and • Fulfill local tax requirements and process customer invoices for international branch offices components • Simplify international and regional regulatory compliance to help ease future expansion • Implement a standardized e-document and tax management solution with a single architecture framework Products and Services Manufacturing of cleaning Why SAP systems, products, and related • Strong cooperation between SAP and local tax authorities around the world to provide solutions that can be services for home, garden, Lower used across a global enterprise commerce, and industry • E-document solutions from SAP that support a wide range of countries and languages and come with a clear TCO through centralized e-document road map for future functionality Employees management • Solution expertise, advisory, and implementation support from the SAP Digital Business Services organization >13,000 • Integration of SAP Document Compliance, on premise edition, with the SAP HANA® business data platform and SAP Cloud Platform using the SAP Cloud Platform Integration service Revenue €2.5 billion (2018) After: Value-Driven Results • E-document framework that covers operations in Spain, Mexico, Hungary, Colombia, and Italy SAP® Services • Deployment in each country on time and within budget On-time SAP® Document Compliance • Tax filing that complies with the regulations and meets the deadlines for each country service, on-premise edition, and • Standard e-document framework and tax management solution for all countries, streamlining processes and Deployments in five countries, with more SAP Cloud Platform Integration lowering total cost of ownership (TCO) rollouts planned service

“SAP Document Compliance makes managing international tax requirements much easier. SAP Digital Business Services was key in helping to get it set up. We are now planning to expand the solution to other countries.” Dr. Daniel Heubach, Vice President Information Technology and Digital Transformation, Alfred Kärcher SE & Co. KG © 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 120

How Does a Cloud-Based Integration Suite Help Make Healthcare More Accessible?

Serving over 320,000 medical facilities in 13 Asian markets

Zuellig Pharma Holdings Pte. Ltd., one of the largest healthcare services groups in Asia, provides world-class distribution, digital and commercial sales, and marketing services to support the growing healthcare needs in this region. Zuellig Pharma wanted to become a technological and digital innovations hub for the industry. However, its dominant market position and 100 years of business tradition were increasingly seen as potential impediments to modernization.

© 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 121 Picture Credit | Customer Name, City, State/Country.Internal Used with permission. Zuellig Pharma uses a cloud-based integration suite to make healthcare more accessible in 13 Asian markets.

With SAP® Cloud Platform Integration Suite, Zuellig Pharma was able to: • Conduct data processing, reporting, and analytics in a consolidated, consistent manner across the business – creating time efficiencies • Propel its sales force into the digital age through real-time data access on the go, increasing decision-making autonomy and creating a competitive edge on the ground • Combat counterfeiting and quality incidents by using blockchain technology to facilitate coordination across the supply chain • Implement Lead to Cash process by leveraging the API Management capabilities of the SAP® Cloud Platform Integration Suite to help manage the proliferation of digital healthcare applications both within and outside of the company • Transform untraceable manual processes into digitalized value-added business processes that span multiple systems • Optimize efficiency and productivity at customer service centers with coordinated task management and 360-degree visibility • Improve customer satisfaction throughout the end-to-end experience and reduce processing times

“SAP® Cloud Platform Integration Suite provided us with the tools we needed to fulfill a very ambitious vision – transforming a traditional, 100-year-old distribution company into a front-runner in technological and digital health innovation.” Maikel Kuijpers, CIO and SVP, Operations, Zuellig Pharma Holdings Pte. Ltd.

Picture Credit | Customer Name, City, State/Country. Used with permission.

Zuellig Pharma Industry Employees Revenue Featured Solutions and Services Holdings Pte. Healthcare >10,000 US$10 billion SAP® Cloud Platform Integration Suite, Ltd. SAP® Cloud Platform Singapore www.zuelligpharm © 2020 SAP SE or an SAP affiliate company.a.com All rights reservedǀ 122 Internal PUBLIC

Flexso: Transforming HR with the Strategic Advantage of the Cloud

As an SAP gold partner, Flexso supports its customers by helping to create integrated cloud and on-premise solutions based on SAP® products and technology. Recently, one of Flexso’s customers approached the company with a massive project for up- grading its HR technology stack. This large global healthcare provider sought a modern cloud HR experience integrated with other cloud and on-premise applications, including those for time and attendance and onboarding. So Flexso helped implement SAP SuccessFactors® solutions with the customer’s existing applications, relying on SAP Cloud Platform Integration Suite for its cloud integration capabilities. After centralizing HR transactions, Flexso’s customer now operates with an integrated HR experience.

Picture Credit | Customer Name, City, State/Country. Used with permission. Empowering a Customer’s Employees with an HR Experience in the Cloud Using SAP® Cloud Platform Integration Suite

Flexso Context: An HR Overhaul Spanning 8 Countries and 40 Technology Interfaces Kontich, Belgium 80% Customer: A large global healthcare provider seeking a modern cloud HR experience that could integrate www.flexso.com Faster time to value with with other cloud and on-premise applications real-time integration How SAP and Flexso Transformed HR Industry Professional services • Streamlined global and integrated employee management using the SAP SuccessFactors Employee Central solution and the integrated SAP SuccessFactors Performance & Goals solution and others • Support for the implementation of a better recruit-to-retire process through the cloud integration 30% capabilities of SAP Cloud Platform Integration Suite Products and Services Lower implementation costs • SAP Cloud Platform Integration Suite for use in asynchronous integrations with payroll and time and attendance IT solutions and business and lower total cost of services as well as with a customer identity management infrastructure (including Microsoft Active Directory) integration services operations • SAP Integration Solution Advisory Methodology to define and govern the integration strategy

After: A Better Employee Experience in Just 13 Months Featured Solutions • Reduced implementation time by leveraging the prepackaged integration content of SAP Cloud Platform SAP® Cloud Platform Integration Suite, Integration Suite, as well as best practices for the SAP SuccessFactors Payroll solution, Microsoft Active SAP Cloud Platform, and Directory, and SAP Business Suite software SAP SuccessFactors® • Created an integrated HR experience and centralized all HR-related transactions solutions • Eliminated double entry through integration with a third-party payroll service bureau • Reduced manual processing times for help-desk and IT administrators, with automated onboarding processes

“SAP Cloud Platform Integration Suite was an ideal fit for this complex integration landscape because it offers the advantages of a low-footprint solution. The advanced integration capabilities allow for robust and reliable integration scenarios, thus reducing the overall risks in heterogeneous environments and external, third-party integrations.” David Pierre, Competence Manager Technology Services, Flexso © 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 125 Internal © 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 126 Internal © 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 127 Internal SAP Could Platform Integration boosts digitalization at Endress+Hauser

Corporate group: Integration demands are higher than ever before and they are the key to success for Endress+Hauser to Endress+Hauser provide our customer with a seamless integrated customer journey. As part of digitalization, e-business transactions gain great importance and integrated end-to-end processes are core assets for our success. Fast IT group company: Legal compliance in terms of Endress+Hauser InfoServe At Endress+Hauser, we use SAP CPI as strategic iPaaS, offering state-of-the-art integration capabilities Copy&Paste integration packages GmbH+Co. KG combined with high technology speed and great usability. This helps us to keep up with legal compliance, boosts B2B integrations and moreover improves project speed and productivity. Group industry: Instrumentation, Process Before: Challenges and Opportunities Automation • Prior to SAP CPI standard integration content was rare. In the past, almost all forcing us to painstakingly Up-to-date develop interfaces from scratch • Update and Upgrade procedure were long lasting and time cosuming Monthly update cycles with zero Employees • Customers expecting fast and effective B2B integration projects downtime are of great value > 13.000

Why SAP Revenue • Long lasting successful partnership > 2 billion € Innovative • SAP is best in – at least – SAP integration Machine Learing in Integration Content • Clear strategy (e. g. CIO guides and ISA-M), roadmaps and customer involvement Advisor brings in new value and higher Products and Services: • Clear integration visions understanding integration as core asset productivity • Process automation: products, services and After: Value-Driven Results solutions for flow, level, • Lots of standard integration packages boosting implementation time and effort pressure and temperature • Always-up-to-date iPaaS with zero downtime and lots of new features measurement, process • Machine Learing tools available to boost B2B integrations (known as Integration Content Advisor) analysis and data management • Laboratory automation: analytical instruments and “SAP CPI is a perfect match for Endress+Hauser to bring our integration https://www.youtube.com/user/Endress bioanalytical systems HauserAG (under the Analytik Jena assets to the next level and replace SAP PRO in a mid-term timeframe.” brand) Markus Schalk, Head of Department Applications Technology Integration, Endress+Hauser InfoServe GmbH + Co. KG Learn more © 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 128

© 2017affiliateanorSAP SE company. SAP All rightsreserved. Internal © 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 129 Internal © 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 130 Internal © 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 131 Internal © 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 132 Internal Budenheim: Integrating Salesforce with SAP CPI and AIF

Budenheim The chemical specialis Budenheim harmonized their global sales organization and processes on the https://www.budenheim.co Salesforce cloud platform. With SAP ERP as their central platform for logistics and finance processes, a m master data from SAP as well as quotations created in Salesforce have to be synchronized between the Real-time two environments. integration for quotations and master Industry data between Salesforce and ERP Chemical industry Before: Challenges and Opportunities • Account, contact and opportunity related information were stored locally and documented in different ways by local sales persons Products and Services • Inconsistent master data between regions, sales and logistics areas Specialty chemicals, high- • No mobile access to sales-related reporting data quality phosphates Efficient

Why SAP Central monitoring and alerting of Employees • SAP ERP leading system for logistics and finance processes interfaces via SAP AIF > 1,200 • SAP CPI chosen as central cloud integration platform to integrate today’s and future hybrid integration requirements and country-specific e-invoicing processes Revenue • SAP AIF used to enable a more business-oriented monitoring and standardized approach for interface ~ EUR 300 million development Lower Lower TCO for cloud middleware SAP Solutions After: Value-Driven Results SAP AIF, SAP CPI, SAP ERP • Immediate and harmonized quote and master data in sales and logistics processes • Stable and automated real-time integration between Salesforce and SAP ERP • Lower TCO by cloud-based integration platform, automated alerting and central interface monitoring SAP Consulting Partner cbs Corporate Business Solutions GmbH “SAP CPI and SAP AIF build the technical foundation for the integration of critical business processes between our SAP ERP on-premise and cloud- based applications. The solutions help us to implement our digitization strategy and further automate our end-to-end processes. Michael Schmitt, Head of Systems & Digitization, Budenheim Learn more © 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 133

© 2017affiliateanorSAP SE company. SAP All rightsreserved. Internal KWS SAAT SE - Seeding the future with hybrid architecture strategy and SAP Cloud Platform Integration Company Objectives KWS SAAT SE • Support Hybrid Architecture Strategy of KWS SAAT SE for future growth • Integrating several SAP Cloud Solutions like SAP Concur, SAP Success Factors, SAP Integrated Business Faster Headquarters Planning and S/4HANA Innovation thanks to shorter project and Einbeck, Germany • Full Process Integration of S/4HANA on Premise and S/4HANA Cloud with multiple SAP Backends upgrade cycles • Implementing a global SCP Deployment and Development Strategy aligned with current organizational Industry demands Agriculture Scalable Why SAP Cloud integration platform as the gateway to a Products and Services • User-friendly and small-footprint integration platform hybrid architecture strategy Supplier of Seed • Future-ready integration solution that allows customers to scale over time

Employees Resolution 4.937 • Worked with SAP partner itelligence AG to design and implement the cloud platform approach Partner • Completed the integration and went live in a matter of weeks after a short implementation cycle Working with multiple partner to achieve goals Revenue • Setting up a strong partner network so implement several integration tasks in parallel and foster the SCP in a collaboration of excellence 1,075 Mrd. € capabilities of Integrating, Extending and implementing new cloud applications fast

Web Site Benefits www.kws.com • Fast implementation time of standardized integration processes(e.g. with SAP Concur Integration content) • Consistent deployment model of process integration and data integration with SCP data agents Partner • Holistic Security Framework with Cloud Identity Management capabilities working together with Microsofts itelligence AG Active Directory www.itelligencegroup.com/de • Large repository of pre-build Fiori Apps and strong implementation with SCP WebIDE

"SAP Cloud Platform Integration serves as the key driver for the hybrid IT architecture of the company, which operates in more than 70 countries. With an outstanding partner network, we have been able to quickly realize different integration scenarios for different cloud applications " Jens Schwetje, Head of SAP Application, KWS SAAT SE

© 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 134 Studio SAP | 46110 (16/MM) This content is approved by the customer and may not be altered underInternal any circumstances. Executive overview Objectives Solution Results Future plans Standardizing and Personalizing the Shopping Experience with SAP® Solutions

Before: Challenges and Opportunities “Our new customer loyalty management solution from • Manual data consolidation across loyalty program channels SAP lets us tailor offers to our most valuable customers. • Customer data analysis and segmentation using spreadsheets We have the insight and flexibility to quickly • Time-consuming application development required for each channel innovate ever-better shopping experiences.” Wolfgang Hiemisch, Director of IT Innovation and Development, Globus Why SAP SB-Warenhaus Holding GmbH & Co. KG • SAP® Customer Relationship Management (SAP CRM) application to unify back-end CRM operations • SAP Marketing solution to digitalize customer segmentation and campaign management • SAP Customer Data Cloud solutions from Gigya to unify data between touch points and manage compliance Omnichannel • SAP Cloud Platform API Management service to serve as a central, multichannel engagement layer Customer experience

After: Value-Driven Results • Centralized customer data across all channels • Personalized marketing and offers that meet unique customer needs 4 months • Cross-channel application development, speeding deployment, lowering costs, and enabling an To get up and running on the new SAP system omnichannel user experience • General Data Protection Regulation (GDPR) compliance across all systems • Increase in “Mein Globus” membership as well as improved customer retention

Picture Credit | Customer Name, City, State/Country. Used with permission.

Globus SB-Warenhaus Industry Products and Services Employees Revenue Featured SAP Solutions and Services Holding GmbH & Co. KG Retail Hypermarkets 18,500 €7.52 billion SAP Customer Relationship Management application, Wendel, Germany SAP Marketing solution, SAP Customer Data Cloud www.globus.de (German) solutions from Gigya, and SAP Cloud Platform API Management service © 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 135 Internal PostNL: Extending Business Reach with SAP® Cloud Platform API Management

Company Objectives PostNL N.V. • Increase revenue by becoming the carrier of choice for online shops, trading platforms, and other business partners 5 hours • Accelerate the delivery of customer-facing services, including billing Reduction in API Headquarters implementation time per small The Hague, The Netherlands Why SAP business partner • Fast and secure integration of third-party applications through the SAP® Cloud Platform API Management service Industry • Simple, scalable, and secure way to create and manage application programming interfaces (APIs) Travel and transportation – 10 hours logistics and postal services Resolution Reduction in API • Implemented SAP Cloud Platform API Management with the help of AppyThings implementation time per Products and Services • Developed APIs to integrate with a popular online trading platform and more than 30 other business partners midsize business partner Mail and parcel delivery in the • Published the PostNL service catalog through APIs, including a shipping cost calculator, bar-code generation, Netherlands, Germany, Italy, address and IBAN verification, delivery date check, and an app that indicates the nearest drop-off and pickup point Belgium, and the United Kingdom Benefits 15 hours • Revenue growth, shorter time to value, and faster cash flow Reduction in API Employees • Readiness to rapidly engage additional business partners implementation time per large 49,000 • Better customer experience business partner

Revenue €3.46 billion (2015) Improved Customer experience Web Site www.postnl.com “SAP Cloud Platform API Management supports us in quickly and securely onboarding our business Partner partners. The integration of external applications no longer leaves a deep footprint in our IT landscape.” AppyThings B.V. Iddo Bakker, SAP Platform Architect, PostNL N.V. www.appythings.nl

© 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 136 © 2017 SAP SE or an SAP affiliate company. All rights reserved. Studio SAP | 47232 (17/04) This content is approved by the customer and may not be altered underInternal any circumstances. Bentley: Simplifying Sales and Increasing Client Engagement with SAP® Cloud for Sales

Company Objectives Bentley Systems Inc. Manage the entire sales cycle globally, from accounts to activities, leads, and opportunities Complete Extend mobile outreach to sales teams with information anytime, anywhere Customer insight Headquarters Increase visibility and insight to drive more-meaningful client conversations Exton, Pennsylvania Use the existing CRM infrastructure and transition to the cloud, improving the speed and power of systems overall High Industry User adoption High tech Why SAP User-friendly solutions with a modern user interface for quick adoption across sales teams Products and Services Fast and complete integration of the SAP® Customer Relationship Management (SAP CRM) application and the SAP Cloud for Sales solution using SAP Cloud Platform Integration technology Better Software solutions for Collaboration infrastructure development and Quarterly enhancements that make it possible to take advantage of the latest cloud innovations Sustainment Benefits Employees Complete customer insight and end-to-end visibility into the lead-to-cash service process Powerful >3,000 High user adoption, making sales teams more productive from day one Analytics Customer data and reporting at every salesperson’s fingertips – anytime, anywhere, and with offline mobile Revenue support US$600 million Better collaboration and powerful analytics, keeping sales teams more informed with deeper insight and enabling more-relevant and more meaningful conversations with clients Web Site Lower total cost of ownership www.bentley.com Future plans Roll out to remaining 450 users globally Enhance sales functionality by adding quotes to sales process

“With SAP Cloud for Sales, our sales teams now have a global reach, with client information at their fingertips anytime, anywhere. SAP helps us simplify very complicated business processes, and now we are able to service our clients better.” Lew Reed, Global Sales Operations Vice President, Bentley Systems Inc.

© 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 137 42003/33864 (15/11) This content is approved by the customer and may not be altered under any circumstances. Internal AgilityWorks – Building a Single Customer View in SAP Hybris Marketing using SAP Cloud Platform Integration

Objectives • As a SAP Partner, AgilityWorks supports its customers to create integrated SAP and non-SAP applications based on SAP products and technology. Company • The key objective of this project was, using SAP Cloud Platform Integration, to integrate SAP Hybris Marketing with a third AgilityWorks Limited party application - SurveyMonkey - within a large conglomerate operating in the retail industry. Clearer • To enable survey metadata and responses data to be held and analysed within SAP Hybris Marketing and trigger campaigns All information is held in one system Headquarters based on specific answers. providing a single view for the customer Oxford, United Kingdom with reduced risk of inconsistencies. Why SAP Industry • A large SAP landscape and infrastructure was already established. SAP Hybris marketing fulfilled all of their requirements and SAP Consultancy Company allowed this large conglomerate to have a single marketing platform across multiple brands. • SAP Hybris Marketing allows for real-time insights into customer intents with superior analysis capabilities. Faster Products and Services • SAP Cloud Platform Integration is equally suited for SAP to SAP as well as for SAP to non-SAP integrations. SAP Cloud Platform Integration Time to value is improved with real-time integration. Reduced manual service, SAP S4/HANA, SAP Project Facts processing time as both systems are CRM, SAP Hybris Cloud for • The customer’s biggest and most complicated interface built to date. automatically synchronised. Customer, SAP Hybris • The first integration between SAP Hybris Marketing and SurveyMonkey for this customer. Marketing. • Adapted the service to enable delta data loads to be pulled from SurveyMonkey. This meant the start and end date of the integration could be customised so data could be pulled in for specific time frames. Employees 140+ More Accurate Benefits Survey responses are integrated • Seamless integration of both survey metadata and responses back into SAP Hybris Marketing. directly with contact profiles allowing Web Site • Survey responses are integrated directly with contact profiles held within SAP Hybris Marketing allowing faster and more http://www.agilityworks.co.uk faster and more accurate segmentation accurate segmentation and reporting capabilities as all information is held in one system. and reporting capabilities as all • Reduced manual processing time as both systems are synchronised. information is held in one system. • This interface can be used as a template for future non-pre-packaged integration flows.

“SAP Cloud Platform Integration is becoming increasingly popular among customers, particularly when they have bought an SAP cloud application and are looking to integrate it with their existing cloud and on-premise SAP solutions.” Ian Vincent, Consulting Director, AgilityWorks Limited

© 2020 SAP SE or an SAP affiliate company. All rights reservedǀ 138 Internal SAP’s eDocument solution helps customers to get ready for the new Spanish SII electronic VAT reporting system Maximum As tax administrations go digital, it is key for companies across the globe to comply with government regulations flexibly and with zero business disruption. One such example is the incorporation of a new Tax Control System for Spain (Suministro Agility Inmediato de Información –S.I.I.) for which SAP’s eDocument solution provides an out-of-the box solution.

Before: Challenges and Opportunities Enable compliance with Spanish SII legislation which mandates taxpayers to provide the data related to invoices & payments, issued and received, to the tax authorities within a four-day timeframe. • Invoice data need to be shared with the Spanish Tax Agency (AEAT) in mandatory XML schemas Tax Audit • Need to connect to the SII system over a secure communication channel for a synchronous exchange Compliance Why SAP • eDocument Solution that combines the interface management capabilities of SAP Application Interface Framework with the capabilities of SAP Cloud Platform Integration for B2G communication • Quick and efficient data exchange of e-documents based on xml standard • Higher security as a result of simplified integration + • Maintenance of legal changes across all components in one hand by SAP Globalization Services Already 500 • Full integration with ERP system • Including exchange of VAT reports generated outside of the SAP ERP system through the eDocument cockpit for seamless communication and monitoring customers

After: Value-Driven Results • Speedy implementation thanks to pre-packaged integration content • Adherence to the complex security requirements of e-communication • Ability to react faster in response to changes in legal regulations Zero Disruption • Global, standard solution that can be leveraged for multiple scenarios in several countries

Contact Udo Paltzer [email protected]