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Wide Bay Hospital and Health Service Report Objective Wide Bay Hospital and Health Service Report objective This annual report fulfils Wide Bay Hospital and Health Service’s reporting requirements to the community and to the Minister for Health. It summarises the health service’s results, performance, outlook and financial position for 2014/15. The annual report outlines the health service’s performance against key objectives identified in the Wide Bay Hospital and Health Service’s strategic planning, and against the Queensland Government’s objectives for the community and frontline services. Licence and attribution Public availability statement This annual report can be viewed on Wide Bay Hospital and Health Service website at: http://www.health.qld.gov.au/widebay/ This annual report is licensed by the Wide Bay documents/annual-report-15.pdf Hospital and Health Service under a Creative Commons Hard copies of the annual report can also be obtained Attribution (CC BY) 3.0 Australian licence. by phoning the office of the Wide Bay Hospital and Health Service Chief Executive on (07) 4150 2020. CC BY Licence Summary Statement You are free to copy, communicate and adapt Interpreter service statement this annual report provided attribution is given to Wide Bay Hospital and Health Service. The Queensland Government is committed to providing accessible services to To view a copy of this licence visit: Queenslanders from all culturally and http://creativecommons.org/licenses/by/3.0/au/deed.en linguistically diverse backgrounds. Attribution If you have difficulty in understanding this annual report, you can contact the Wide Bay Hospital and Content from this annual report should be attributed as: Health Service on (07) 4150 2124 or 4122 8607 to assist in Wide Bay Hospital and Health Service arranging an interpreter to communicate the report to annual report 2014/15 you. If you have an enquiry regarding this annual © State of Queensland (Wide Bay Hospital and Health report please contact Wide Bay Hospital and Service) 2015-09-08. ISSN 2202-7629 Health Service on (07) 4150 2020 2 Wide Bay Hospital and Health Service Annual Report 2014-2015 2 Wide Bay Hospital and Health Service Annual Report 2014-2015 Report objective This annual report fulfils Wide Bay Hospital and Health Service’s reporting requirements to the community and to the Minister for Health. It summarises the health service’s results, performance, outlook and financial position for 2014/15. The annual report outlines the health service’s performance against key objectives identified in the Wide Bay Hospital and Health Service’s strategic planning, and against the Queensland Government’s objectives for the community and frontline services. Wide Bay Hospital and Health Service Licence and attribution Public availability statement This annual report can be viewed on Wide Bay Hospital and Health Service website at: Annual Report http://www.health.qld.gov.au/widebay/ This annual report is licensed by the Wide Bay documents/annual-report-15.pdf Hospital and Health Service under a Creative Commons 2014/15 Hard copies of the annual report can also be obtained Attribution (CC BY) 3.0 Australian licence. by phoning the office of the Wide Bay Hospital and Health Service Chief Executive on (07) 4150 2020. CC BY Licence Summary Statement You are free to copy, communicate and adapt Interpreter service statement this annual report provided attribution is given to Wide Bay Hospital and Health Service. The Queensland Government is committed to providing accessible services to To view a copy of this licence visit: Queenslanders from all culturally and http://creativecommons.org/licenses/by/3.0/au/deed.en linguistically diverse backgrounds. Attribution If you have difficulty in understanding this annual report, you can contact the Wide Bay Hospital and Content from this annual report should be attributed as: Health Service on (07) 4150 2124 or 4122 8607 to assist in Wide Bay Hospital and Health Service arranging an interpreter to communicate the report to annual report 2014/15 you. If you have an enquiry regarding this annual © State of Queensland (Wide Bay Hospital and Health report please contact Wide Bay Hospital and Service) 2015-09-08. ISSN 2202-7629 Health Service on (07) 4150 2020 2 Wide Bay Hospital and Health Service Annual Report 2014-2015 Wide Bay Hospital and Health Service Annual Report 2014-2015 3 Contents Letter of Compliance 5 Health management intern program 29 Year in Review 6 Work experience 29 Project Night Life 30 Operating environment 8 Lean Thinking in Healthcare 30 Wide Bay Hospital and Health Service area 8 Research 30 Key demographics 9 Early retirement, redundancy and retrenchment 30 Our Services 9 Our governance 31 Our partners 9 Board roles and responsibilities 31 Snapshot of 2014/15 10 Authority of the Board 31 Key achievements of 2014/15 11 Public Sector Ethics Act 1994 31 Challenges and opportunities 12 Machinery of government 32 Our organisation 13 Membership of the Board 32 Our vision 13 Remuneration 32 Our purpose 13 Board meetings and committees 32 Our role and function 13 External audits 33 Our pledges 13 Internal audits 33 Organisation structure 14 Executive Leadership Team 33 Our Board 15 Information systems and record keeping 34 Board members 15 Open data 34 Our executive team 21 Our performance 35 Our people 25 Strategic objectives and performance indicators 35 Workforce 25 WBHHS Service Delivery Performance Statement 39 MOHRI (Budgeted) 26 New Services 42 Staff profile 26 Summary of our financial performance 43 Clinical/non-clinical profile 27 General Information 44 Workforce diversity 27 Contents 44 Key workforce indicators 27 Financial Statements 44 WorkCover 27 Notes to the financial statements 49 Work-life balance 27 Staff rewards and recognition 28 Attachments 83 Education, skills and training 28 Independent auditor’s report 83 Medical training program 29 Annual report compliance checklist 85 Other clinical placements 29 Glossary of terms & acronyms 87 List of acronyms 91 4 Wide Bay Hospital and Health Service Annual Report 2014-2015 Letter of Compliance Wide Bay Hospital and Health Service Annual Report 2014-2015 5 Wide Bay Hospital and Health Service Dominic Devine Year in Review Adrian Pennington Board Chair Chief Executive While recognising our top performing departments, it is all that our longest clinical pathway waiting time is now 61 weeks our staff who are working together to deliver the pledges of for category 3 patients in orthopaedic specialty due to work- patient centred care and the health and wellbeing of the resi- force issues. All other specialties are less than 49 weeks. dents in our community. In addition, to improve patient access, we have established Our performance in 2013/14 inspired confidence in orthopaedic waiting lists at Maryborough Hospital which will Queensland Health, the State Government and the wider permit patients to better utilise the state-of-the-art Rehabilita- community. This enabled Wide Bay Hospital and Health Ser- tion Unit at the facility. vice (WBHHS) to negotiate for growth in resourcing and the repatriation of services for 2014/15. During 2014/15, collaborative arrangements were established for new services within Wide Bay which include: medical and Emergency department performance continued to improve in radiation oncology, ophthalmology and cardiac services. both Bundaberg and Maryborough while Hervey Bay contin- ues to have difficulties due to patient demand and physical With the release of the Department of Health Strategic Plan constraints. 2014-18 (2015 Update), a review of the WBHHS Strategic Plan was undertaken to ensure continued alignment of the Hervey Bay needs significant expansion of the emergency five key pledges and initiatives. The WBHHS Strategic Plan department and support facilities to meet four hour targets continues to align with the six Department of Health Strategic on a sustained basis. We have submitted a funding bid for Objectives. a substantial development in emergency services at Hervey Bay Hospital. An interim measure has been implemented with The Plan is a living document with action items and outcomes the commencement of the Clinical Decision Unit. We have monitored and reported to the Board monthly with quarterly continued community engagement to reduce category 4 and updates to the community. 5 presentations by 8% through the emergency department, with these patients now being seen through our community Our five pledges as outlined in the WBHHS Strategic Plan general practitioners. 2014/17 are: Minimising oral health waiting lists was challenging but re- 1. Deliver sustainable, patient centred, quality health services warding with continual reduction in general oral health waiting times. Further reduction will be achieved with two new oral 2. Engaging with our communities and partners health facilities due to open in the coming months. 3. Developing and empowering our workforce Our continual approach to waiting list management has been to link the three stages of the clinical pathway - those being 4. Encouraging innovation and excellence outpatients, diagnostics, and procedural phases. In Septem- ber 2012, our longest clinical pathway within Wide Bay was 5. Delivering value for money 16 years and nine months (840 weeks). We are proud to say 6 Wide Bay Hospital and Health Service Annual Report 2014-2015 We take this opportunity to thank our patients, ‘‘ communities, staff and other health partners for Adrian Pennington their support and commitment and look forward Chief Executive ‘‘ to a positive year ahead with confidence
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