Help us get it right If you have a complaint, concern, comment or compliment please let us know by speaking to a member of our staff. We learn from your feedback and use the information to improve and develop our services.

If you would like to talk to someone outside the service contact the Patient Experience Team on 0113 220 8585, Monday to Friday 9.30am to 4.30pm or email [email protected] Your Neighbourhood Team We can make this information available in Braille, large print, audio or other languages on request. Information for patients and carers

You may be invited to complete NHS surveys or feedback forms. Your response is anonymous and voluntary but any feedback you do provide is valuable information to identify areas for Community improvement and recognise good practice. Pharmacy Matron Technician Neighbourhood Clinical Practitioner Self- Contact us Management Facilitator North 1 West 1 1 - 0113 843 3355 9 - 0113 843 0394 Social Work Assistant 2 - 01937 522 837 10 - 0113 843 8803 North 2 West 2 Clinical Assistant 3 Chapeltown - 0113 843 4579 11 - 0113 843 3956 4 - 0113 843 2635 12 Woodsley - 0113 843 2827 / Social Worker 0113 843 2825 South 1 13 Yeadon - 0113 843 5578 5 Morley - 0113 843 2570 6 Beeston - 0113 843 1062 Technical Instructor South 2 (Therapy) Occupational 7 Kippax - 0113 843 1330 Therapist 8 Middleton - 0113 207 7023 Staff Nurse Senior/District Physiotherapist Nurse www.leedscommunityhealthcare.nhs.uk © Community Healthcare NHS Trust, April 2019 ref: 2165 Welcome to your Neighbourhood Team What can you expect from us? We are a community based service that provides care for people in the Our team will aim to make sure that you have the right support, at . We will help you, your family and people who support the right time, in the right place, by the right person. you by giving you the right tools to help you manage at home and As we are guests in your home, we will: support you to regain your usual level independence. • Treat you as an individual. Our core team includes Administrative Staff, Community Nurses, Community Matrons, Senior and District Nurses, Advanced Nurse • Be respectful and value your privacy and dignity. Practitioners, Consultants in Elderly Medicine, Social Workers, • Be polite and helpful. Physiotherapists, Occupational Therapists, Clinical Assistants, Pharmacy • Keep your personal information secure. We Technicians and Self Management Facilitators. may need to share some information with We also work with a range of partner services to ensure you have the other professionals involved in your care with right level of support. We are based along side Adult Social Care and your consent. we also work with your GP, your local council, your local hospital and • Display our ID badge. local voluntary organisations. How you can help us How can we help you? • We expect to work in surroundings that are We will work with you to smoke free, safe and free from abuse. manage your health needs at • We will also need to use facilities to wash our home, maintain your usual hands before we care for you. Please make liquid level independence, your soap and paper towels (kitchen roll) available. quality of life and prepare you with the right tools to self manage your health needs. 24 hours a day, 365 days a year You may need our help after The Neighbourhood team works 7:00am–10:00pm. You will find discharge from the hospital, for details of how to contact your Neighbourhood Team in your patient long term or complex health conditions or during episodes of ill health. file, and on the back of this leaflet.

With your consent, we will have a conversation with you, your family We also have a Night Nursing service which operates 9:30pm–7:00am, and people who support you to work out what your needs are and seven days a week. During these hours, the night service can be how we can help you. contacted on 0300 003 0045. If you require care at night, your team will arrange this in discussion with you. Our primary aim is to maximise your independence and boost your self confidence. Our team will do this by providing you with the Although we are not able to provide you a specific time for your knowledge and tools needed to help you manage your health and appointment, we will try to work with you to confirm an appointment achieve your goals. slot and we will let you know if this changes.