Facts & 2013 Figures Introduction

This publication contains Facts and Figures on Schiphol Group for the year 2013. This information has been grouped into three categories: ‘About Schiphol Group’, ‘Schiphol as location’ and ‘Airport Network’.

More information on Schiphol Group and Airport Schiphol can be found on the Internet. Please visit www.schiphol.nl and www.youtube.com/schiphol

Published by Schiphol Group P.O. Box 7501 1118 ZG Schiphol The

Facts & Figures 2013 1 Inhoud

Schiphol Group Schiphol Group 5 Key Figures 6 Traffic Volume 8 Investments 9 Schiphol constructs, converts and connects 10 Business areas 13 Avation business area 14 Consumer Products & Services business area 16 Real Estate business area 18 Alliances & Participations business area 20

Schiphol as location History 22 Runway system and the location Schiphol 24 Parking, shops and catering outlets 26 Top Ten Major European Airports 26 Traffic and Transport 28 Passenger Profile 35 Employment 36 Corporate Responsibility 38 Awards 43

2 Schiphol Group Airport Network Airport Network 45 Other commercial activities 46 The Hague Airport 47 47 48 Terminal 4, John F. Kennedy Airport, New York (USA) 48 Brisbane Airport (Australia) 49 Aruba Airport (Aruba) 49 Aéroports de Paris (France) 50

General Information Did you know? 52 Address, telephone numbers, websites 54

Facts & Figures 2013 3 Amsterdam Airport Schiphol

323 direct destinations

52.6 million passengers, 1.5 million tonnes of cargo

425,565 air transport movements

290,000 jobs in the Netherlands, approx 65,000 people are employed at the Schiphol location

650,000 m2 terminal area, five main runways on 2,787 hectares

4 billion euro total value of fixed assets

approx 500 companies located at the Schiphol location

26 billion euro contribution of aviation sector to the Dutch Gross Domestic Product

Mission Schiphol Group’s mission is to connect the Netherlands with all of the world’s major cities and economic, political and cultural centres.

4 Schiphol Group About Schiphol Group

Schiphol Group is an airport company with Amsterdam Airport Schiphol as its main airport. We aim to create sustainable value for our stakeholders, taking into account the different interests they have. Our actions revolve around our core values: reliability, efficiency, hospitality, inspiration and sustainability. Our mission is to connect the Netherlands via the Mainport Schiphol with all the important economic, political and cultural cities and centres in the world. It is the aim of Amsterdam Airport Schiphol to be and remain Europe's Preferred Airport; the airport that is valued for its quality, capacity and extensive network of destinations.

The main airport, Schiphol, is operated as an AirportCity, a dynamic metropolitan area that offers passengers and all the services they need, 24 hours a day. Approximately five hundred companies with a total of 65,000 employees are located at Schiphol.

Apart from our Dutch operations (Amsterdam Airport Schiphol, Rotterdam The Hague Airport, Eindhoven Airport and Lelystad Airport) we are directly and indirectly active in the United States, Australia, Italy, Hong Kong, Aruba and Sweden and own a strategic 8% share in Aéroports de Paris.

The activities of our airports have an important socio-economic function. In 2013 revenue reached EUR 1,382 million with a net result of EUR 227 million. Our return on equity was 7.0%. In 2013, Schiphol Group had 2,093 employees, 1,904 of whom work at the Schiphol location.

Facts & Figures 2013 5 Key Figures Schiphol Group

EUR million unless stated otherwise 2013 2012 %

Results Revenue 1,382 1,353 2.2 Result from sales of property - 12 -98.4 Fair value gains on property 3 -24 110.6 Operating expenses (excluding depreciation, amortisation 798 806 -0.9 and impairment) EBITDA1 587 534 9.8 Depreciation and amortisation 248 215 15.6 Impairment 17 23 -23.4 Operating result 321 296 8.2 Financial income and expenses -95 -88 7.7 Share in results of associates 51 45 11.2 Result before tax 276 254 8.9 Corporate income tax -46 -57 -20.5 Result after tax 231 196 17.5 Net result 227 199 14.5

Total equity 3,309 3,198 3.5

Investments in intangible assets and property, plant & equipment 310 298 4.0 Cash flow from operating activities 468 399 17.2 Proposed dividend 135 108 24.9

6 Schiphol Group Ratios RONA after tax2 6.1% 5.7% Return on equity (ROE)3 7.0% 6.2% Leverage4 37.6% 37.8% FFO/total debt5 24.7% 24.5% FFO interest coverage ratio6 5.7 5.6 Earnings per share7 1,222 1,068 Dividend per share 727 582

Business volume (in numbers) Air transport movements8 468,996 461,237 1.7 Passenger movements (x 1,000)8 57,556 55,284 4.1 Cargo (x 1,000 tonnes)8 1,531 1,483 3.2 Workforce in full-time equivalents 2,058 2,087 -1.4

Schiphol Group’s shareholders are: State of the Netherlands 69.8%, Municipality of Amsterdam 20.0%, Aérports de Paris 8.0% and the Municipality of Rotterdam 2.2%.

1) Operating result plus depreciation, amortisation and impairment 2) Operating result after tax plus share in results of associates and interest income / (average non-current assets minus deferred tax assets) 3) Net result attributable to shareholders / average total equity 4) Leverage: interest-bearing debt / (total equity + interest-bearing debt) 5) Funds from operations (cash flow from operating activities before changes in working capital) / interest-bearing debt 6) Funds from operations plus gross interest expense / gross interest expense 7) Based on net result attributable to shareholders 8) Schiphol Group: Amsterdam Airport Schiphol, Rotterdam The Hague Airport and Eindhoven Airport

Facts & Figures 2013 7 Transport figures

Amsterdam Airport Schiphol, Rotterdam The Hague Airport and Eindhoven Airport combined 2013 57,556 2013 1,531 Passengers Cargo volume

x 1.000 2012 55,284 x 1.000 ton 2012 1,483 2011 53,522 2011 1,524 2010 48,324 2010 1,512 2009 46,246 2009 1,286 2013 468,996 Air transport movements 2012 461,237 2011 453,613 2010 415,883 2009 418,742

Total Amsterdam Airport Schiphol

2013 52,569 2013 1,531 Passengers Cargo volume

x 1.000 2012 51,034 x 1.000 ton 2012 1,483 2011 49,755 2011 1,524 2010 45,212 2010 1,512 2009 43,570 2009 1,286 2013 425,565 Air transport movements 2012 423,407 2011 420,249 2010 386,316 2009 391,265

8 Schiphol Group Investments

Investments in tangible fixed assets (in millions of euros)

2013 310 2012 298 2011 263 2010 248 2009 215

Major investments in 2013 (in millions of euros)

Central Security non Schengen 41 Maintenance 37 Contribution to road infrastructure A9/A4/N201 30 Development Hilton 27 ICT 18 Security 16 Hotel and terminal Eindhoven Airport 12 Redevelopment Real Estate (The Base)) 12 70MB baggage handling system 11

Facts & Figures 2013 9 Schiphol constructs, converts and connects Schiphol began implementing the Master Plan in 2013. The further expansion and bolstering of Schiphol will require the extensive renovation, expansion and renewal of our facilities. The Master Plan comprises a range of projects, including several stand-alone projects, which we will implement in consultation and in conjunction with our partners. In July 2013 the green light was given to start the first stage: the introduction of central security filters in the non-Schengen area. An additional floor will be built for the security filters in Departure Halls 2 and 3. Piers E, F and G are to gain an additional level.

10 Schiphol Group Some construction facts The terminal expansion and extra level for piers E and F require: • 4,000 tons of steel • 24,000 m2 of steel floor plates • 15,000 m2 roofing plates • 9 lifts, 2 column hoisters, 6 moving walkways and 6 escalators • 9,700 m2 of curtain walls and 3.5 km of other walling

See also www.schiphol.nl/schipholvernieuwt

Facts & Figures 2013 11 12 Schiphol Group Business areas

Schiphol Group’s operations are organised into four business areas. The Aviation business area operates at Amsterdam Airport Schiphol and provides services and facilities to airlines, passengers and handling agents. The Consumer Products & Services business area develops and manages the range of products and services available at Amsterdam Airport Schiphol, the key objective of which is to ensure that passengers enjoy a carefree and comfortable journey. Real Estate develops, manages, operates and invests in property at and around Schiphol and other airports. Business areas in cijfers Business areas in cijfers BusinessBusiness areas areas in cijfers in cijfers Alliances & Participations consists of Schiphol Group’s interests in the regional airports in the Netherlands and its interests in airports abroad. BusinessBusinessBusinessBusinessBusiness areasareas areasareas areas inin inin cijfersincijfers cijferscijfers cijfers Business areasBusiness in cijfers areasBusinessBusiness in cijfers areas areas in incijfers cijfers

Netto-omzet Netto-omzeBusinessBusinessBusinessBusinessBusinesst Netto-omzetExp Nloitatieareas areas areasareaseareasRevenuetto-ormzee sulta in in inintin cijfers acijfers cijferscijferstcijfersExOperatingploitatiere resultsultaatExploitatieresultaatExploitatieInvInvestmentsesteringresultaen at Investeringen InvesteringenInvesteringen EUR miljoen (in %) EUR miljoen (in %) EUR miljoenEEUEURURR mmiljoen million ilj(inoe %)n (in((iinn %)%%)) EUEURR miljoen million (in(in %)%) EUR miljoenEUEEURURR miljoen millionm (iniljo %)en (in(i (inn %)% %)) EUR miljoen (in %) EUR miljoenEUR m iljo(in en%) (in %) Netto-omzetNetto-omzetNetto-omzetNetto-omzetNetto-omzet ExploitatieresultaatExploitatieresultaatExploitatieresultaatExploitatieresultaatExploitatieresultaat InvesteringenInvesteringenInvesteringenInvesteringenInvesteringenInvesteringen EUREUREUREUREUR miljoenmiljoen miljoenmiljoen miljoen (in(in (in(in (in %)8%%) %)%) %) EUREUREUREUREUR miljoenmiljoen miljoenmiljoen miljoen (in(in (in(in (in %)%) %)%) %) EUREUREUREUREUR miljoenmiljoen miljoenmiljoen miljoen (in(in (in(in (in %)%) %)%) %) 8 8 7 118 119% 11 1177% 7 12 7 17% 10 10 11 10%7710777 17 17 21 17 16 17%16 1111111111 8 24%1623 23 1212121212 6 23 1111111111 2121212121 88888 66666

1.353 1.353 1.35311.3822.39563 232196 17%18 296 229310968 18 298 18 18 298 298 57 57 1.3531.3531.3531.3531.353 57 5757% 296296296296296 1818181818 298298298298298 5757575757 25 25 25 25%25 2525252525 52%52 52 64 52 6464646464 56 57%56 6060606060 60 56

Aviation Consumer PAroductsviation & ServicesConsumerAviationAviationAviationAviationAviationAviation PRealrAoductsviation EstateConsumerConsumerConsumer Consumer&Consumer ServicesConsumer Products Products ProductsProducts ConsumerProductsAlliances Products & & & & Services& Services ServicesServices RealServices &Pr Participationsoducts Estate& Services & RealRealServicesRealRealReal Estate Estate EstateEstate EstateAlliancesReal EstateAlliances&RealAlliancesAlliancesAlliances AlliancesParticipations Estate && & & Participations&Participations ParticipationsParticipations ParticipationsAlliancesAlliances & Participations & Participations

Facts & Figures 2013 13

JaarverslagJaarverslagJaarverslagJaarverslagJaarverslag 20122012 20122012 2012 99999

Jaarverslag 2012 Jaarverslag 2012 JaarverslagJaarverslag 2012 2012 9 9 9 9 Business area Aviation

The Aviation business area operates at Amsterdam Airport Schiphol and provides services and facilities to airlines, passengers and handling agents. Aviation supports an efficient and high-quality passenger and cargo process. It is responsible for the design and layout of the terminal, piers and gates, the baggage system, managing the airfield and the airport infrastructure and coordinating safety on the airport aprons, roads, grounds as well as inside the airport buildings.

EUR million 2013 2012 %

Total revenue 793 773 2.6 Operating expenses 550 547 0.4 Depreciation 189 163 16.0 EBITDA 244 225 8.2 Operating result 55 63 -13.5 Average fixed assets 2,093 2,100 -0.3

14 Schiphol Group Aviation

Key performance indicators

Aviation Number of scheduled destinations ir-rate baggage handling Passengers and cargo (% of baggage delayed)

Aviation 2013 323 2013 1.7 2012 317 2012 1.5 Key performance indicators Punctuality of arrivals Punctuality of departures Key performance indicators (in %) (in %) Number of scheduled destinations ir-rate baggage handling Passengers2013 and cargo 87.6 (%2013 of baggage delayed) 81.9 Number of scheduled destinations ir-rate2012 baggage handling 86.1 2012 81.2 2013 2013 Passengers and cargo (% of baggage delayed) 323 1.7 2012 317 2012 1.5 2013 323 2013 1.7 2012 317 2012 1.5 Passenger market share Cargo market share Punctuality of arrivals Punctuality of departures Top 10 European airports (in %) Top 10 European airports (in %) (in %) (in %)

Punctuality of arrivals Punctuality of departures 2013 2013 2013 2013 (in %) (in %) 2012 87.6 2012 81.9 2012 86.1 2012 81.2 2013 87.6 2013 81.9 2012 86.1 2012 10.8 10.7 81.2 14.6 13.9

Passenger market share Cargo market share Top 10 European airports (in %) Top 10 European airports (in %)

Passenger market share Cargo market share Top 10 European airports (in %) Top 10 European airports2013 (in %) 2012 2013 2012

2013 2012 Key figures2013 2012 10.8 10.7 14.6 13.9

10.8 10.7 EUR million 14.6 13.9 2013 2012 %

Total revenue 793 773 2.6 Operating expenses 550 547 0.4 KeyDepreciation figures 189 163 16.0 EBITDA 244 225 8.2 Key figures Operating result 55 63 -13.5 Average fixed assets 2,093 2,100 -0.3 EUR million 2013 2012 %

Facts & Figures 2013 15 EUR million Total2013 revenue 2012 % 793 773 2.6 Operating expenses 550 547 0.4 EUR million 2013 2012 % 2013 2012 % Total revenue Depreciation793 773 2.6 189 163 16.0 Aviation Security Operating expenses EBITDA 550 547 0.4 244 225 8.2 Total revenue 521 506 2.9 272 267 1.9 Depreciation Operating result189 163 16.0 55 63 -13.5 Operating expenses 317 316 0.3 232 231 0.6 EBITDA Average fixed244 assets 225 8.2 2,093 2,100 -0.3 Depreciation 152 132 14.7 37 30 21.4 Operating result 55 63 -13.5 EBITDA 204 189 7.8 40 36 10.1 Average fixed assets 2,093 2,100 -0.3 Operating result 52 57 -8.4 3 6 -49.0 EUR million 2013 2012 % 2013 2012 % Aviation Security EUR million 2013 2012Total revenue % 2013 2012 521 % 506 2.9 272 267 1.9 OperatingAviation expenses Security317 316 0.3 232 231 0.6 Total revenue 521 Depreciation506 2.9 272 267 152 1.9 132 14.7 37 30 21.4 Operating expenses 317 EBITDA316 0.3 232 231 204 0.6 189 7.8 40 36 10.1 Depreciation 152 Operating132 result14.7 37 30 52 21.4 57 -8.4 3 6 -49.0 EBITDA 204 189 7.8 40 36 10.1 Operating result 52 57 -8.4 3 6 -49.0

2013 Annual Report 15

2013 Annual Report 15

2013 Annual Report 15 Business area Consumer Products & Services

The Consumer Products and Services business area develops and manages the range of products and services available at Amsterdam Airport Schiphol, the key objective of which is to ensure that passengers enjoy a carefree and comfortable journey. The business area grants concessions for retail and catering outlets, services and entertainment facilities, and operates retail outlets and car parks. It also creates advertising possibilities at Amsterdam Airport Schiphol. The Privium programme and VIP Centre are services designed specifically for premium passengers.

EUR million 2013 2012 %

Total revenue 371 366 1.3 Operating expenses 160 163 -1.7 Depreciation 29 26 15.4 EBITDA 211 204 3.7 Operating result 182 178 2.0 Average fixed assets 282 258 9.3

16 Schiphol Group Facts & Figures 2013 17 Business area Real Estate

The Real Estate business area develops, manages, operates and invests in operational and commercial real estate at and around airports in the Netherlands and abroad. Of these properties, 86% are located at and around Amsterdam Airport Schiphol. Flexibility, multifunctionality, connectivity, experience and value for money set Schiphol apart as a world-class location. We offer business and logistics service providers a variety of locations, office buildings and business premises and lease options, plus a very special advantage: the immediate proximity of a major international airport.

18 Schiphol Group Real Estate

Key performance indicators

Direct return on investment property Occupancy rates (in %) (in %)

2013 5.8 2013 86.3 2012 5.0 2012 91.8

Revenue split in 2013 Property portfolio per category EUR million (in %) (as % of total square meters)

21 Investment property, buildings 19 Investment property, offi ces 38 Investment property, land Investment property, industrial units 33 Operating property 4 Operating property, terminal 166 Other 586,364 Operating property, other m2

27

14 44

Key figures

EUR million EUR million 2013 20132012 2012 %%

Total revenue Total revenue 166 170166 170 -2.2-2.2 Result on sale of investment property Result on sale of investment property- 12- 12 - Fair value gains on property Fair value gains on property 3 -233 -23 - Operating expenses Operating expenses 81 8197 97 -16.8-16.8 Depreciation 17 15 14.3 Depreciation 17 15 14.3 Impairment 17 23 -23.4 Impairment 17 23 -23.4 EBITDA 88 61 45.1 EBITDA Operating result 88 5361 23 133.545.1 Operating result Average fixed assets 53 1,53923 1,521 133.51.2 Average fixed assets 1,539 1,521 1.2

Returns (in %)1 2012 2013 Facts & Figures 2013 19 Direct Indirect Direct Indirect return return return return Investment property 5.8% 0.1% 5.0% –2.2% Real estate under construction or in -7.9% 0.0% –7.1% 0.0% development Real estate for operational activities 12.1% 0.0% 12.0% 0.0%

Total returns 5.1% 0.1% 4.9% –1.7%

1) Returns on average fixed assets, before tax

2013 Annual Report 19 Business area Alliances & Participations

Within the Netherlands we have stakes in three regional airports: Eindhoven Airport (51%), Rotterdam The Hague Airport and Lelystad Airport (both wholly owned). Other activities such as Schiphol Telematics and Schiphol Utilities also come within the scope of the Alliances & Participations business area, as do our activities at foreign airports (in Paris, New York and Brisbane). In addition, we support airport activities on Aruba.

EUR million 2013 2012 %

Total revenue 166 158 4.8 Fair value gains and losses on property – 0 -1 - Operating expenses 122 114 7.4 Depreciation 13 12 7.4 EBITDA 43 43 0.3 Operating result 30 32 -4.1 Share in result of associates including interest 56 55 1.7 Average fixed assets 932 883 5.6

20 Schiphol Group Facts & Figures 2013 21 History of Amsterdam Airport Schiphol

1916 Amsterdam Airport Schiphol starts as commando troops blow up all a military airfield remaining buildings 1920 First KLM flight: Amsterdam Airport 1956 The City of Amsterdam approves the Schiphol becomes a civil aviation plan to build a new airport airport 1958 N.V. Luchthaven Schiphol is 1926 The 1928 Olympic Games in established to enable the financing Amsterdam prompt the City of of the construction of a new airport Amsterdam to take over airport The shareholders are the State operations from the ministry of War of the Netherlands, the City of 1938 Schiphol becomes Europe’s second Amsterdam and the City of Rotterdam airport to gain a tarmac runway system 1963 Construction of the new terminal 1940 - 1944 at Schiphol Centre begins The Luftwaffe bombs Schiphol on 10 1967 New terminal at Schiphol Centre opens May 1940. The Germans use Schiphol 1975 Extension of the terminal by 120% as a base for air attacks on Great is completed Britain. American bombs destroy 1978 Opening of the Schiphol rail link Schiphol and in 1944 German 1988 The Mainport strategy is launched:

22 Schiphol Group Amsterdam Airport Schiphol aims to 2008 Strategic cooperation with Aéroports rank among the top five major de Paris, whereby both companies European airports and to develop acquired an 8% interest in each other into a Mainport, a major transport 2010 Holland Boulevard renewed with the hub and driver of the economy first AirportLibrary in the world 1991 The new air traffic control tower is 2010 Baggage hall South in operation completed and Pier G opens 2011 Renovation of Departure Lounge 3 1993 The west wing of the terminal opens 2011 Worlds first Airport Park opened 1995 Schiphol Plaza opens 2011 New General Aviation Terminal 2000 Expansion and renovation of 2011 Fokker 100 on the Panorama Terrace Departure Lounge 2 is completed 2011 Schiphol welcomes its billionth passenger 2003 Runway 18R-36L, the new (fifth) main 2012 Renovation of Lounge 4 runway, taken into use 2012 Backbone 70 Million Bags baggage- 2004 Extension of Departure Lounge 1, system fully operational Departure Hall 3 and Arrival Hall 4 2013 Construction of new Hilton Hotel begins completed 2013 Construction of central security in the 2005 Pier H completed non-Schengen area begins

Facts & Figures 2013 23 Geluid en omgeving

1

2

5

4 6

3

24 Schiphol Group

Landingsbanen Naam Locatie Lengte Breedte % starts* % landingen*

1 Polderbaan 18R - 36L 3.800 meter 60 meter 30 34 2 Zwanenburgbaan 18C - 36C 3.300 meter 45 meter 10 16 3 Kaagbaan 06 - 24 3.500 meter 45 meter 34 26 4 Aalsmeerbaan 18L - 36R 3.400 meter 45 meter 17 13 5 Buitenveldertbaan 09 - 27 3.453 meter 45 meter 7 8 6 Schiphol Oostbaan 04 - 22 2.014 meter 45 meter 2 3

* Starts en landingen in operationeel jaar 2013

Jaarverslag 2013 66 Schiphol as location During the whole of 2013 or part of It, Amsterdam Airport Schiphol provided direct connections to 323 European and intercontinental airports in 98 countries. With passenger numbers totalling 52.6 million, Amsterdam Airport Schiphol ranked as Europe’s fourth-largest passenger airport in 2013, and Europe’s third-largest individual cargo airport handling over 1.5 million tonnes of cargo in that year. Air transport movements in 2013 totalled 425,565 making Amsterdam Airport Schiphol the fourth-largest European airport in terms of air transport movements in 2013. The airport is an important location for businesses. Approximately 500 companies were located at the airport in 2013, offering direct employment to about 65,000 people.

Airport Zone

Aircraft stands

Connected 93 Disconnected 105

Total 198

Runways Name Location Length Width 1 Polder Runway 18R - 36L 3,800 metres 60 metres 2 Zwanenburg Runway 18C - 36C 3,300 metres 45 metres 3 Kaag Runway 06 - 24 3,500 metres 45 metres 4 Aalsmeer Runway 18L - 36R 3,400 metres 45 metres 5 Buitenveldert Runway 09 - 27 3,453 metres 45 metres 6 Schiphol East Runway 04 - 22 2,014 metres 45 metres

Facts & Figures 2013 25 Parking, shops and catering outlets

Number of car parking spaces

Travellers / visitors 21,213 Staff 14,586 Total 35,799

Number Number of Shops and catering outlets of shops catering outlets

Schiphol Plaza 38 28 Lounges 73 59 Total 111 87

Competitive position

Top 10 Major European Airports

Passengers (excl. transit-direct)* Compared x 1,000 2013 to 2012 in % 1 London Heathrow LHR 72,333 + 3.4%

2 Paris Charles de Gaulle CDG 61,985 + 0.8%

3 Frankfurt FRA 57,896 + 1.1%

4 Amsterdam AMS 52,528 + 3.0%

5 Istanbul IST 51,385 + 14.2%

6 Madrid MAD 39,664 – 12.1%

7 Munich MUC 38,533 + 0.9%

8 Rome Fiumicino FCO 35,938 – 2.2%

9 London Gatwick LGW 35,433 + 3.6%

10 Barcelona BCN 35,175 + 0.2%

*) Top 10 passenger airports in Europe

Cargo volume* Compared x 1,000 tonnes 2013 to 2012 in % 1 Frankfurt FRA 2,016 + 1.5%

2 Paris Charles de Gaulle CDG 1,877 – 3.7%

3 Amsterdam AMS 1,531 + 3.2% 26 Schiphol Group 4 London Heathrow LHR 1,423 – 2.8% 5 Leipzig LEJ 886 + 2.6%

6 Cologne CGN 717 – 1.8%

7 Luxembourg LUX 674 + 9.5%

8 Liège LGG 619 + 15.0%

9 Istanbul IST 561 – 2.7%

10 Brussels BRU 422 – 8.1%

*) Top 10 cargo airports in Europe

Air transport movements* Compared x 1,000 2013 to 2012 in % 1 Paris Charles de Gaulle CDG 472 – 3.9%

2 London Heathrow LHR 470 – 0.4%

3 Frankfurt FRA 466 – 2.0%

4 Amsterdam AMS 426 + 0.5%

5 Istanbul IST 385 + 12.0%

6 Munich MUC 362 – 4.0%

7 Madrid MAD 333 – 10.8%

8 Rome Fiumicino FCO 298 – 3.7%

9 Barcelona BCN 276 – 4.7%

10 Zurich ZRH 247 – 2.1%

*) Top 10 airports in Europe in air transport movements

2013 Annual Report 40 Competitive position Competitive position

Passengers (excl. transit-direct)* Compared Passengersx 1,000 (excl. transit-direct)* 2013 to Compared2012 in % x 1,000 2013 to 2012 in % 1 London Heathrow LHR 72,333 + 3.4% 1 London Heathrow LHR 72,333 + 3.4% 2 Paris Charles de Gaulle CDG 61,985 + 0.8% 2 Paris Charles de Gaulle CDG 61,985 + 0.8% 3 Frankfurt FRA 57,896 + 1.1% 3 Frankfurt FRA 57,896 + 1.1% 4 Amsterdam AMS 52,528 + 3.0% 4 Amsterdam AMS 52,528 + 3.0% 5 Istanbul IST 51,385 + 14.2% 5 Istanbul IST 51,385 + 14.2% 6 Madrid MAD 39,664 – 12.1% 6 Madrid MAD 39,664 – 12.1% 7 Munich MUC 38,533 + 0.9% 7 Munich MUC 38,533 + 0.9% 8 Rome Fiumicino FCO 35,938 – 2.2% 8 Rome Fiumicino FCO 35,938 – 2.2% 9 London Gatwick LGW 35,433 + 3.6% 9 London Gatwick LGW 35,433 + 3.6% 10 Barcelona BCN 35,175 + 0.2% 10 Barcelona BCN 35,175 + 0.2% *) Top 10 passenger airports in Europe *) Top 10 passenger airports in Europe

Cargo volume* Compared Cargox 1,000 tonnesvolume* 2013 to Compared2012 in % x 1,000 tonnes 2013 to 2012 in % 1 Frankfurt FRA 2,016 + 1.5% 1 Frankfurt FRA 2,016 + 1.5% 2 Paris Charles de Gaulle CDG 1,877 – 3.7% 2 Paris Charles de Gaulle CDG 1,877 – 3.7% 3 Amsterdam AMS 1,531 + 3.2% 3 Amsterdam AMS 1,531 + 3.2% 4 London Heathrow LHR 1,423 – 2.8% 4 London Heathrow LHR 1,423 – 2.8% 5 Leipzig LEJ 886 + 2.6% 5 Leipzig LEJ 886 + 2.6% 6 Cologne CGN 717 – 1.8% 6 Cologne CGN 717 – 1.8% 7 Luxembourg LUX 674 + 9.5% 7 Luxembourg LUX 674 + 9.5% 8 Liège LGG 619 + 15.0% 8 Liège LGG 619 + 15.0% 9 Istanbul IST 561 – 2.7% 9 Istanbul IST 561 – 2.7% 10 Brussels BRU 422 – 8.1% 10 Brussels BRU 422 – 8.1% *) Top 10 cargo airports in Europe *) Top 10 cargo airports in Europe

Air transport movements* Compared xAir 1,000 transport movements* 2013 to Compared2012 in % x 1,000 2013 to 2012 in % 1 Paris Charles de Gaulle CDG 472 – 3.9% 1 Paris Charles de Gaulle CDG 472 – 3.9% 2 London Heathrow LHR 470 – 0.4% 2 London Heathrow LHR 470 – 0.4% 3 Frankfurt FRA 466 – 2.0% 3 Frankfurt FRA 466 – 2.0% 4 Amsterdam AMS 426 + 0.5% 4 Amsterdam AMS 426 + 0.5% 5 Istanbul IST 385 + 12.0% 5 Istanbul IST 385 + 12.0% 6 Munich MUC 362 – 4.0% 6 Munich MUC 362 – 4.0% 7 Madrid MAD 333 – 10.8% 7 Madrid MAD 333 – 10.8% 8 Rome Fiumicino FCO 298 – 3.7% 8 Rome Fiumicino FCO 298 – 3.7% 9 Barcelona BCN 276 – 4.7% 9 Barcelona BCN 276 – 4.7% 10 Zurich ZRH 247 – 2.1% 10 Zurich ZRH 247 – 2.1% *) Top 10 airports in Europe in air transport movements *) Top 10 airports in Europe in air transport movements

2013 Annual Report 40 2013 Annual Report 40

Facts & Figures 2013 27 Traffic and Transport

Number of air transport movements

General Year Total Air transport aviation

2013 440,057 425,565 14,492 2012 437,904 423,407 14,497 2011 437,083 420,249 16,834 2010 402,375 386,316 16,059 2005 420,736 404,594 16,142 2000 432,483 414,928 17,555 1990 246,504 202,347 44,157 1980 185,836 143,779 42,057 1970 135,520 105,466 30,054 1960 89,560 51,044 38,516 1950 40,876 23,794 17,082 1940 1,649 1,649 N/A N/A = not available

28 Schiphol Group Number of air transport movements per region in 2013 (compared to 2012)

Air Compared Passengers Compared Cargo Compared transport to 2012 (incl. to 2012 (tonnes) to 2011 movements in % Transitdirect) in % in %

E.U.*) 280,249 - 0.3% 28,889,410 2.8% 35,173 8.9% Rest of Europe 61,117 3.5% 6,795,461 3.5% 101,860 - 4.1%

Total 341,366 0.4% 35,684,871 2.9% 137,034 1.1% Europe

North America 24,999 0.3% 5,775,104 3.8% 254,646 – 4.2% South America 10,238 0.5% 2,429,340 6.2% 171,215 – 1.4% Africa 16,017 - 0.8% 2,736,458 - 2.4% 168,586 – 4.7% Middle East 9,923 6.8% 1,550,754 10.0% 198,166 15.1% Asia 23,055 1.5% 4,392,673 2.0% 601,442 7.2%

Total inter- 84,199 1.1% 16,884,329 3.1% 1,394,055 3.7% continental

Grand total 425,565 0.5% 52,569,200 3.0% 1,531,089 3.2%

*) The 28 official members of the European Union

Facts & Figures 2013 29 Aviation Traffic and Transport

Scheduled destinations from Amsterdam Airport Schiphol 2013

KeyTo ….destinations performance indicators323 Aviation In ….countries 98 By ....scheduled airlines 99 Number of scheduled destinations ir-rate baggage handling Passengers and cargo (% of baggage delayed) Punctuality 2013 323 2013 1.7 Key performance indicators Percentage2012 of passenger aircraft arriving or departing 317 2012 1.5 within 15 minutes of its scheduled time.

Number of scheduled destinations ir-rate baggage handling Passengers and cargo Punctuality(% of baggage delayed)of arrivals Punctuality of departures (in %) (in %) 2013 323 2013 1.7 2013 2013 2012 317 2012 87.61.5 81.9 2012 86.1 2012 81.2

Punctuality of arrivals Punctuality of departures (in %) (in %)

2013 2013Passenger market share Cargo market share 87.6 Top 10 European airports (in %) 81.9 Top 10 European airports (in %) 2012 86.1 2012 81.2

2013 2012 2013 2012

Passenger market share Cargo market share10.8 10.7 14.6 13.9 Top 10 European airports (in %) Top 10 European airports (in %)

2013 2012 2013 2012

10.8 10.7 14.6 13.9 30KeySchiphol figures Group

EUR million 2013 2012 %

Key figures Total revenue 793 773 2.6 Operating expenses 550 547 0.4 Depreciation 189 163 16.0 EBITDA 244 225 8.2 EUR million 2013 2012 % Operating result 55 63 -13.5 Average fixed assets 2,093 2,100 -0.3 Total revenue 793 773 2.6 Operating expenses 550 547 0.4 Depreciation 189 163 16.0 EBITDA 244 225 8.2 EUR million 2013 2012 % 2013 2012 % Operating result 55 63 -13.5 Aviation Security Average fixed assets 2,093 2,100 -0.3 Total revenue 521 506 2.9 272 267 1.9 Operating expenses 317 316 0.3 232 231 0.6 Depreciation 152 132 14.7 37 30 21.4 EBITDA 204 189 7.8 40 36 10.1 EUR million 2013 2012 % 2013 2012 % Operating result 52 57 -8.4 3 6 -49.0 Aviation Security Total revenue 521 506 2.9 272 267 1.9 Operating expenses 317 316 0.3 232 231 0.6 Depreciation 152 132 14.7 37 30 21.4 EBITDA 204 189 7.8 40 36 10.1 Operating result 52 57 -8.4 3 6 -49.0

2013 Annual Report 15

2013 Annual Report 15 Number of passenger movements (x 1.000)

Year Scheduled Non-scheduled Transit-direct Total

2013 48,682 3,887 41,5 52,569 2012 47,139 3,837 60 51,036 2011 45,958 3,796 74 49,828 2010 41,262 3,875 75 45,212 2005 39,831 4,247 86 44,163 2000 34,496 4,774 336 39,607 1990 13,363 2,824 285 16,471 1980 7,543 1,858 314 9,715 1970 3,744 1,262 165 5,172 1960 N/A N/A N/A 1,375 1950 N/A N/A N/A 356 1940 N/A N/A N/A 16 N/A = not available

Facts & Figures 2013 31 Traffic and transport

Traffic and transport Passengers per continent (in %)

Despite the palpable effects of the economic crisis, especially 4.6 2.9 5.2 Europe during the first half of 2013, growth recovered across Europe North America 8.4 during the final quarter. Amsterdam Airport Schiphol Asia benefited from this development, further strengthening its Africa 52.6 m 67.9 position in the process. Passenger numbers increased by 3% 11 South America Middle East to a total of over 52.6 million. The airport maintained its position as Europe's fourth-largest passenger airport. The Traffic and transport early signs of economic recovery are reflected in cargo transportTraffic volumes. and Whereas Transport 2012 was still marked by a light passengers grew by 5.4% to 22.0 million, which represents decline, 2013 saw volumes rise by 3.2% to a total of over 1.5 41.9% of the total number of passengers. million tonnes. The quality of our network of destinations improved following the addition of several new destinations; As in previous years, our home carrier KLM and partner however,Number this development of passenger was offset bymovements the termination ofper airlinesregion with in which 2013 it has a code-sharing agreement a few intercontinental destinations. Our cargo network was transported by far the largest number of passengers in 2013 also further strengthened in 2013, with the addition of new Passengers per continent and showed the strongest growth in both absolute and Traffic and transport connectionsPassengers in China. per region (in %) relative terms. Together, KLM and its partners transported a total of 35.2 million passengers in 2013, an increase of over 2 Sustained growth of passenger numbers Despite the palpable effects of the economic crisis, especially 4.6 2.9 million (+6.2%). This growth is mainly attributable to KLM In 2013 Amsterdam5.2 Airport Schiphol continued its expansion itself. Europe during the first half of 2013, growth recovered across Europe on the passenger market. The total number of passengers North America travelling8.4 via Schiphol rose by 3% to a total of 52.6 million. during the final quarter. Amsterdam Airport Schiphol The low-costAsia airlines, the second largest segment, saw This exceeds the growth figure for 2012, in which year passenger numbers drop by over 404,000 to 5.4 million benefited from this development, further strengthening its passenger numbers increased by 2.6 %. In relative terms, we (-7.0%). AfricaHowever, this does not mean the traffic was lost: the outperformed all of our52.6 main m European competitors:67.9 Londen 11 drop is attributableSouth America to the fact that a large number of position in the process. Passenger numbers increased by 3% Heathrow, Paris Charles de Gaulle and Frankfurt. Schiphol transavia.comMiddle flights East formerly operated in the low-cost to a total of over 52.6 million. The airport maintained its thus maintained its position as Europe's fourth-largest segment were carried out as code-share flights with KLM in passenger airport. Istanbul Airport has shown the strongest position as Europe's fourth-largest passenger airport. The 2013. As a result, these flights moved from the low-cost growth figures, currently ranking as Europe's fifth-largest segment to the hub segment. early signs of economic recovery are reflected in cargo passenger airport. transport volumes. Whereas 2012 was still marked by a light July and August proved to be the busiest period of the year: The passengersnumber of OD passengers grew by (Origin 5.4% & Destination to 22.0 million,in total,which approximately represents 5.3 million passengers were decline, 2013 saw volumes rise by 3.2% to a total of over 1.5 passengers using Schiphol as a point of departure or arrival) transported during each of these two months. The number of rose41.9% by 1.4% to of a total the of total 30.5 million. number The number of passengers.of transfer million tonnes. The quality of our network of destinations improved following the addition of several new destinations; As in previous years, our home carrier KLM and partner however, this development was offset by the termination of airlines with which it has a code-sharing agreement a few intercontinental destinations. Our cargo network was transported by far the largest number of passengers in 2013 also further strengthened in 2013, with the addition of new and showed the strongest growth in both absolute and 35.7 (+2.9%) 4.4 (+2.0%) connections in China. relative terms.5.8 (+3.8%) Together, KLM and its partners transported a total of 35.2 million passengers in 2013, an increase1.6 (+10.0%) of over 2 Sustained growth of passenger numbers million (+6.2%). This growth is mainly2.7 (-2.4%) attributable to KLM In 2013 Amsterdam Airport Schiphol continued its expansion itself. on the passenger market. The total number of passengers 2.4 (+6.2%) travelling via Schiphol rose by 3% to a total of 52.6 million. The low-cost airlines, the second largest segment, saw This exceeds the growth figure for 2012, in which year passenger numbers drop by over 404,000 to 5.4 million passenger numbers increased by 2.6 %. In relative terms, we Passenger volume (-7.0%). However, this does not mean the trafficand growth was per lost: continent the outperformed all of our main European competitors: Londen drop is attributable to the fact that a large numberMillions of passengers of (growth versus 2012) Heathrow, Paris Charles de Gaulle and Frankfurt. Schiphol transavia.com flights formerly operated in the low-cost thus maintained its position as Europe's fourth-largest segment were carried out as code-share flights with KLM in passenger airport. Istanbul Airport has shown the strongest 2013. As a result, these flights moved from the low-cost 2013 Annual32 ReportSchiphol Group 36 growth figures, currently ranking as Europe's fifth-largest segment to the hub segment. passenger airport. July and August proved to be the busiest period of the year: The number of OD passengers (Origin & Destination in total, approximately 5.3 million passengers were passengers using Schiphol as a point of departure or arrival) transported during each of these two months. The number of rose by 1.4% to a total of 30.5 million. The number of transfer

35.7 (+2.9%) 4.4 (+2.0%) 5.8 (+3.8%)

1.6 (+10.0%)

2.7 (-2.4%)

2.4 (+6.2%)

Passenger volume and growth per continent Millions of passengers (growth versus 2012)

2013 Annual Report 36 Cargo (in tonnes)

Year Scheduled Non-scheduled Total

2013 1,300,258 230,831 1,531,089 2012 1,231,753 251,695 1,483,448 2011 1,249,344 274,462 1,523,806 2010 1,210,029 302,227 1,512,256 2005 1,149,143 300,712 1,449,855 2000 964,203 258,391 1,222,594 1990 529,971 74,514 604,485 1980 279,448 38,632 318,080 1970 159,087 13,236 172,323 1960 41,307 5,116 46,423 1950 N/A N/A 10,637 1940 N/A N/A 636 N/A = not available

Facts & Figures 2013 33 Traffic and transport

passengers in July grew by 1.9% compared with last year, Cargo per continent while the number of passengers in August rose by 3.8%. In (in %) 2013 Schiphol broke its existing record once again; the 9 Asia number of passengers travelling from, to and through the North America 13 airport during the summer season reached a new peak. 29 July Africa proved to be the year's busiest day, with a total of 182,300 South America 1.5 m 39 passengers. 11 tonnes Middle East Europe

Most passengers in 2013 - 35.7 million in total - travelled to 11 Traffic and transport 17 and from a European destination; an increase of 2.9% representingTraffic a growth and of overTransport one million passengers in Passengers had a choice of 297 scheduled destinations, four comparison with the previous year. In relative terms, the more than last year. The remaining 26 scheduled destinations Middle East yielded the most substantial growth, with consisted of unique cargo destinations exclusively serviced by passenger numbers growing by 10.0% to a total of 1.6 million. Cargo per region in 2013 (in tonnes) full freighters. The North-Atlantic routes to the United States also saw above- average growth of 3.8%, to 5.8 million passengers. The The number of intercontinental destinations remained stable passengers in July grew by 1.9% compared with last year, numberCargoCargo of passengers per per region continent travelling to Asia rose by 2%, reaching in comparison with 2012, at a total of 139. KLM terminated a total(in of%) 4.4 million. while the number of passengers in August rose by 3.8%. In flights to destinations including Kano and Abuja (Nigeria), while ArkeFly ceased services to Puerto Vallarta (Mexico) and 2013 Schiphol broke its existing record once again; the Load factors continue9 to rise Goa (India).Asia New intercontinental destinations included On average, the aircraft making use of Schiphol in 2013 were number of passengers travelling from, to and through the FukuokaNorth in Japan America and the Moroccan city of Fez. larger and13 had higher load factors. Average seating capacity airport during the summer season reached a new peak. 29 July rose from 155 in 2012 to 157 in 2013. The total number of Africa On balance, the number of European scheduled flight available seats rose by just over one million to a total of more proved to be the year's busiest day, with a total of 182,300 destinationsSouth increased America by six, reaching a total of 184. Jersey than 64.3 million, an increase1.5 m of 1.6%. The39 average load factor 11 tonnes returnedMiddle to the Schiphol East network following the arrival of Blue passengers. for passenger aircraft continued to rise in 2013, setting a third Islands; KLM added Aalesund (Norway) and Manston (Great consecutive annual record. On average, 81.7% of all seats Europe Britain) to its network of destinations. Terminated were occupied, compared with 80.6% in 2012. Most passengers in 2013 - 35.7 million in total - travelled to 11 destinations included Rimini in Italy and Pau in France. Destinations network17 The number of carriers operating scheduled flights to and from a European destination; an increase of 2.9% The destinations network saw further improvements in 2013, Schiphol dropped by 2 to a total of 99, of which 19 are both for passengers and for cargo. The number of direct representing a growth of over one million passengers in exclusively operated by full freighters. This is partly destinationsPassengers increased had by six a in choice 2013, to aof total 297 of 323. scheduled destinations, four comparison with the previous year. In relative terms, the attributable to the termination of services by Iberia, BMI baby more than last year. The remaining 26 scheduled destinations Middle East yielded the most substantial growth, with consisted of unique cargo destinations exclusively serviced by passenger numbers growing by 10.0% to a total of 1.6 million. full freighters. The North-Atlantic routes to the United States also saw above- average growth of 3.8%, to 5.8 million passengers. The The number of intercontinental destinations remained stable number of passengers travelling to Asia rose by 2%, reaching in comparison with 2012, at a total of 139.137.0 KLM(-1.1%) terminated a total of 4.4 million. 601.4 (+7.2%) flights to destinations254.6 (-2.4%) including Kano and Abuja (Nigeria), while ArkeFly ceased services to Puerto Vallarta198.2 (Mexico) (+15.1%) and Load factors continue to rise Goa (India). New intercontinental destinations168.6 (-4.7%) included On average, the aircraft making use of Schiphol in 2013 were Fukuoka in Japan and the Moroccan city of Fez. larger and had higher load factors. Average seating capacity 171.2 (-1.4%) rose from 155 in 2012 to 157 in 2013. The total number of On balance, the number of European scheduled flight available seats rose by just over one million to a total of more destinations increased by six, reaching a total of 184. Jersey than 64.3 million, an increase of 1.6%. The average load factor Cargo volume returned to the Schiphol network following theand growtharrival per of continent Blue for passenger aircraft continued to rise in 2013, setting a third x 1,000 tonnes (growth versus 2012) Islands; KLM added Aalesund (Norway) and Manston (Great consecutive annual record. On average, 81.7% of all seats Britain) to its network of destinations. Terminated were occupied, compared with 80.6% in 2012. destinations included Rimini in Italy and Pau in France. 34 Schiphol Group Destinations network 2013 Annual Report 37 The number of carriers operating scheduled flights to The destinations network saw further improvements in 2013, Schiphol dropped by 2 to a total of 99, of which 19 are both for passengers and for cargo. The number of direct exclusively operated by full freighters. This is partly destinations increased by six in 2013, to a total of 323. attributable to the termination of services by Iberia, BMI baby

137.0 (-1.1%) 601.4 (+7.2%) 254.6 (-2.4%)

198.2 (+15.1%)

168.6 (-4.7%)

171.2 (-1.4%)

Cargo volume and growth per continent x 1,000 tonnes (growth versus 2012)

2013 Annual Report 37 Passenger Profile

Residence Residence Geslacht Gender (in %) (in %) (in %) (in %)

25 25 40Netherlands Netherlands40 Male Male 33 33 EU (ex. Domestic) EU (ex. Domestic) Female Female Rest of Europe Rest of Europe Intercontinental Intercontinental 60 60 7 7

35 35

Reason for travellingReason for travelling (in %) (in %)

2 2 Business Business 19 19 Congress / study Congress / study Leisure Leisure Visiting friends / relativesVisiting friends / relatives 32 32 Other Other

4 4

43 43

Flight experienceFlight last experience 12 months last 12 months (in %) (in %)

16 16 First fl ight First fl ight 21 21 1 to 3 fl ights 1 to 3 fl ights 4 to 10 fl ights 4 to 10 fl ights > 10 fl ights > 10 fl ights

36 36

27 27

Facts & Figures 2013 35 Employment

Schiphol is an important engine that drives the economy. In total, the Schiphol site provides employment for approximately 65,000 employees. Every year, aviation adds over 26 billion euros to the Dutch gross domestic product, and provides jobs for approximately 290,000 people. The largest employer at Schiphol is KLM. In the Netherlands, KLM provides employment to approximately 30,000 people.

Number of companies located in the airport zone

Year Number of companies

2013 500 2012 497 2011 502 2010 514 2009 544 2008 582 2007 596 2006 578 2005 543 2004 546

36 Schiphol Group Facts & Figures 2013 37 Corporate Responsibility

For Schiphol Group, a leading organization with a strong sense of social awareness, Corporate Responsibility is about making choices for the future of the business, our surroundings and society as a whole. These choices are focused around five socio-economic themes: climate-friendly aviation, acces- sibility and air quality, commodity shortages, sustainable employment and noise and the local community.

Our activities are closely related to those of airlines and other partners in the chain. We consult with them on an ongoing basis about our business operations. On these occasions, we also talk about changes in laws and regulations, large-scale investments and renovations.

38 Schiphol Group Climate and the environment Climate and the environment

Curbing energy consumption Electricity consumption Amsterdam Airport Schiphol (x1,000 kWh / operating year) 2013Curbing saw energy a further consumption reduction in energy consumption in terms Electricity consumption Amsterdam Airport Schiphol (x1,000 kWh / operating year) of2013 electricity saw a further and natural reduction gas, inin both energy percentage consumption and absolutein terms 2013 188,217 terms,of electricity despite and the natural protracted gas, in winter both percentageperiod. The andtrend absolute seen is 20122013 188,217183,041 aterms, decline despite in gas the consumption protracted whilstwinter electricity period. The consumption trend seen is 20122011 183,041183,182 ona decline the rise. in Thisgas consumption is due in part whilst to the electricity electrification consumption of the is 20112010 183,182175,565 ground-handlingon the rise. This is process, due in part where to theelectric electrification vehicles and of fixedthe 20102009 175,565174,912 electricalground-handling ground powerprocess, equipment where electric are increasingly vehicles and being fixed 2009 174,912 used.electrical ground power equipment are increasingly being Natural gas consumption Amsterdam Airport Schiphol (x1,000 m3 / operating year) used. Natural gas consumption Amsterdam Airport Schiphol (x1,000 m3 / operating year) In the Multi-Annual Agreement with the government (MJA3), 2013 10,574 SchipholIn the Multi-Annual has committed Agreement to allowing with energy the government consumption (MJA3), over 20122013 10,57412,231 theSchiphol 2005-2020 has committed period to togrow allowing by 2% energy less than consumption what might over be 20112012 12,23113,804 expectedthe 2005-2020 on the period basis toof growpassenger by 2% volumes less than and what expansion might beof 20112010 13,80415,025 theexpected real estate on the portfolio. basis of passengerThis commitment volumes applies and expansion to our own of 20102009 15,02514,624 operationsthe real estate at the portfolio. Schiphol This location. commitment applies to our own 2009 14,624 operations at the Schiphol location.

In 2012 we achieved a 5.9% energy efficiency, thanks in part Reduction of CO2 emissions by customers and partners toIn 2012the replacement we achieved of a all 5.9% flight energy information efficiency, monitors thanks with in part LED ReductionNot only do ofour CO own2 emissions business activities by customers cause CO and2 emissions, partners Drinking water consumption per passenger screensto the replacement and the renovation of all flight of informationthe multi-storey monitors P1 car with park. LED A soNot(lit rtooes only) do do the our activities own business carried activitiesout by our cause customers CO2 emissions, and specialscreens coatingand the of renovation paint applied of the in multi-storeythe car park P1makes car park. it A partners,so too do such the activitiesas aircraft carried operations out by and our taxi customers services. Schipholand possiblespecial coating to reduce of paintthe level applied of lighting. in the car We park began makes to install it doespartners,2013 not compensatesuch as aircraft for operations the emissions and generatedtaxi services. by Schiphol 1these3.3 2012 13.6 coolingpossible lanes to reduce in our the computer level of centreslighting. to We reduce began the to need install for activities.does not compensate We therefore for cannot the emissions affirm CO generated2 neutrality by forthese the cooling.cooling lanes Almost in ourall climate computer control centres systems to reduce in the the terminal need for wholeactivities.2011 airport We thereforelocation. Wecannot do, however,affirm CO aim2 neutrality to encourage for14 the.0 nowcooling. feature Almost frequency all climate control, control which systems adjusts in thethe terminalvolume of ourwhole201 stakeholders0 airport location. who operate We do, at however, the airport aim to to take encourage measures15.9 airnow to feature suit demand frequency so that control, the systems which adjustsno longer the run volume at full of asour2 0well.0 stakeholders9 It is through who such operate initiatives at the that airport we toaim take to reachmeasures15 .our5 capacityair to suit unnecessarily. demand so that the systems no longer run at full 2020as well. target It is ofthrough reducing such CO initiatives2 emissions that by 30% we aim relative to reach to 1990. our capacity unnecessarily. 2020 target of reducing CO2 emissions by 30% relative to 1990.

CO2 benchmark Biokerosine-powered flights

COWe2 takebenchmark part in the Airport Carbon Accreditation benchmark OperatingBiokerosine-powered biofuel-powered flights flights is one measure that setWe uptake by part Airports in the Council Airport International, Carbon Accreditation an industry benchmark airlinesOperating can biofuel-powered take to reduce their flights CO is2 emissions. oneFacts measure & Figures In a that joint2013 39 organisation.set up by Airports In 2013 Council Eindhoven International, Airport anachieved industry level 3+. airlinesproject withcan take KLM, to Schiphol reduce theiris working CO2 emissions. with amongst In a joint others Thisorganisation. is the highest In 2013 level Eindhoven and indicates, Airport firstly, achieved that Eindhovenlevel 3+. SkyNRGproject with to achieve KLM, Schiphol a breakthrough is working in thewith use amongst of biokerosine others

AirportThis is the has highest reduced level CO 2and emissions indicates, at the firstly, airport that and, Eindhoven inSkyNRG aviation. to achieve By kick-starting a breakthrough the demand in the for use biokerosine of biokerosine and

Airportsecondly, has that reduced it has COmanaged2 emissions to compensate at the airport for and, the promotingin aviation. innovation, By kick-starting the parties the demand are jointly for biokerosineendeavouring and to remainingsecondly, that emissions. it has managed Reduction to and compensate compensation for the are carried boostpromoting the market innovation, for this the fuel. parties In 2013, are jointly frontrunner endeavouring KLM to outremaining in accordance emissions. with Reduction national and and compensation international are carried operatedboost the amarket weekly for flight this from fuel. New In 2013, York frontrunner to Amsterdam KLM for six agreementsout in accordance and mechanisms. with national Eindhoven and international Airport is the first monthsoperated with a weekly fuel partially flight from composed New York of wasteto Amsterdam deep-fryer for oil. six airportagreements in the and Benelux mechanisms. and the Eindhoven world's 15th Airport airport is thethat first has months with fuel partially composed of waste deep-fryer oil. achievedairport in thisthe level.Benelux Schiphol and the is expectedworld's 15th to be airport rewarded that haswith Accessibility and air quality Airportachieved Carbon this level. Accreditation Schiphol is level expected 3+ in toMarch be rewarded 2014. with UnderAccessibility the theme andof Accessibility air quality and Air Quality we seek to Airport Carbon Accreditation level 3+ in March 2014. ensureUnder thethat theme the airport of Accessibility is easily accessible and Air Qualityand that we the seek quality to ofensure the air that at theand airport around is Schiphol easily accessible is good. Theand focusthat the is on quality clean andof the less air road at and traffic around to, fromSchiphol and is at good. Schiphol. The focus In this is onsection clean weand have less roadonly trafficincluded to, the from 'clean and roadat Schiphol. traffic' Inmeasures this section we havewe have put onlyin place. included The activities the 'clean relating road traffic' to ensuring measures Schiphol's we accessibilityhave put in place. are described The activities under relating 'Top Connectivity': to ensuring Schiphol's Accessibilityaccessibility unknownare described node. under 'Top Connectivity': Accessibilityunknown node.

2013 Annual Report 71 2013 Annual Report 71

40 Schiphol Group Number of complaints received by the Local Community Contact Centre Schiphol Group (Bas) (as per operational year: 1 November to 31 October)

Number of Number of Year complaints complainers

2013 specific* 93,045 periodical 28,189 4,624 other 537

2012 specific* 88,768 periodical 40,843 5,419 other 3,255

Excl. frequent complainers **

2013 specific 14,932 periodical 24,021 4,597 other 307

2012 other 18,505 periodical 34,433 5,253 other 281

*  A specific complaint concerns a specific flight on a specific time. Periodical complaints concern certain times of the day. Other complaints concern amongst other (governmental) policy matters. ** A frequent complainer is someone who filed a hundred or more complaints in the year under review.

Feiten & Cijfers 2013 41 42 Schiphol Group Awards

Sinds 1980, Amsterdam Airport Schiphol has won over 200 awards as best airport in Europe or world-wide in several categories.

In 2013, Amsterdam Airport Schiphol received the following awards: • Best Airport Europe 2013 (SKYTRAX) • Best Airport 2013 (ACI Europe) • Best Airport for Business Travellers 2013 (Business Traveller) • SimpliFlying Award for use of social media

Facts & Figures 2013 43 New York JFK

44 Schiphol Group Airport Network

Schiphol Group owns and operates Amsterdam Airport Schiphol and the regional Dutch airports of Rotterdam and Lelystad and has a 51% stake in Eindhoven Airport. Schiphol Group also has international operations at Terminal 4, JFK Airport, New York (USA) and at Brisbane Airport in Australia.

Schiphol Group has a strategic cooperation with Aruba Airport Authority. In 2008 Schiphol Group and Aéroports de Paris have entered in an alliance, HubLink, and both airport companies have taken a 8% share in eachother.

Facts & Figures 2013 45 Other commercial activities

Schiphol Group also is directly and indirectly commercially active at other airports. Examples are Schiphol Real Estate’s property operations at Eindhoven Airport, Rotterdam The Hague Airport and Milan Malpensa Airport (Italy). Schiphol Group also has an 18.75% interest in Tradeport, a logistics complex at Hong Kong Airport. Together with the operator of Stockholm-Arlanda Airport Schiphol Group has a joint-venture to manage the retail facilities in the terminals of Stockholm Airport and Göteborg Airport.

46 Schiphol Group Alliances & Participations

Key performance indicators Rotterdam The Hague Airport Schiphol Group is the owner and operator of Rotterdam The Hague Airport.

Eindhoven Airport Rotterdam The Hague Airport Passengers x 1,000 Passengers x 1,000

2013 3,397 2013 1,590 2012 2,977 2012 1,273 2011 2,643 2011 1,124 2010 2,143 2010 969 2009 1,712 2009 965

Brisbane Airport (Australia) JFK IAT, New York (USA) Passengers x 1,000 Alliances &Passengers Participations x 1,000

2013 21,800 2013 14,425 2012 21,500 2012 10,600 Eindhoven Airport 2011 20,600 2011 10,200 2010 19,800 Key2010 performance indicators 9,840 2009 18,886 Schiphol2009 Group has a 51% stake in Eindhoven Airport. 9,580

Eindhoven Airport Rotterdam The Hague Airport Passengers x 1,000 Passengers x 1,000

Key figures 2013 3,397 2013 1,590 2012 2,977 2012 1,273 2011 2,643 2011 1,124 EUR million 20102013 2012 2,143% 2010 969 2009 1,712 2009 965 Total revenue 166 158 4.8 Fair value gains and losses on property -0 -1 Operating expenses Brisbane Airport122 (Australia) 114 7.4 JFK IAT, New York (USA) Depreciation Passengers x 1,00013 12 7.4 Passengers x 1,000 EBITDA 2013 43 43 Facts21,800 & Figures0.3 20132013 47 14,425 Operating result 2012 30 32 21,500-4.1 2012 10,600 Share in result of associates including interest 2011 56 55 20,6001.7 2011 10,200 Average fixed assets 2010 932 883 19,8005.6 2010 9,840 2009 18,886 2009 9,580

International Domestic Other EUR million airports airports participations Total 2013 2012Key2013 figures2012 2013 2012 2013 2012

Revenue 10 11 79 66 78 81 166 158 Operating result 6 8EUR million15 13 10 11 30 32 2013 2012 % Share in result, interest charges and result on 56 55 - - - - 56 55 other investments Total revenue 166 158 4.8 Fair value gains and losses on property -0 -1 Total result 62 63 15 13 10 11 87 87 Operating expenses 122 114 7.4 Average asset base 754 727 105 90 73 65 932 883 Depreciation 13 12 7.4 EBITDA 43 43 0.3 Operating result 30 32 -4.1 Share in result of associates including interest 56 55 1.7 Average fixed assets 932 883 5.6

International Domestic Other EUR million airports airports participations Total 2013 2012 2013 2012 2013 2012 2013 2012

Revenue 10 11 79 66 78 81 166 158 2013 Annual Report 21 Operating result 6 8 15 13 10 11 30 32 Share in result, interest charges and result on 56 55 - - - - 56 55 other investments

Total result 62 63 15 13 10 11 87 87 Average asset base 754 727 105 90 73 65 932 883

2013 Annual Report 21 Lelystad Airport

Schiphol Group owns and operates Lelystad Airport, a general aviation airport.

Alliances & Participations Lelystad Airport Air transport movements

2013 106,080 2012 114,508 Key performance indicators

Eindhoven Airport Rotterdam The Hague Airport Passengers x 1,000 Passengers x 1,000

2013 3,397 2013 1,590 2012 2,977 2012 1,273 2011 2,643 Terminal2011 4 John F. Kennedy Airport, New 1,124York (USA) 2010 2,143 2010 969 2009 1,712 2009 965 Schiphol USA, a Schiphol Group subsidiary has a 100% stake in JFK IAT LLC which operates Terminal 4 at JFK Airport.

Brisbane Airport (Australia) JFK IAT, New York (USA) Passengers x 1,000 Passengers x 1,000

2013 21,800 2013 14,425 2012 21,500 2012 10,600 2011 20,600 2011 10,200 2010 19,800 2010 9,840 2009 18,886 2009 9,580

Key figures 48 Schiphol Group

EUR million 2013 2012 %

Total revenue 166 158 4.8 Fair value gains and losses on property -0 -1 Operating expenses 122 114 7.4 Depreciation 13 12 7.4 EBITDA 43 43 0.3 Operating result 30 32 -4.1 Share in result of associates including interest 56 55 1.7 Average fixed assets 932 883 5.6

International Domestic Other EUR million airports airports participations Total 2013 2012 2013 2012 2013 2012 2013 2012

Revenue 10 11 79 66 78 81 166 158 Operating result 6 8 15 13 10 11 30 32 Share in result, interest charges and result on 56 55 - - - - 56 55 other investments

Total result 62 63 15 13 10 11 87 87 Average asset base 754 727 105 90 73 65 932 883

2013 Annual Report 21 Alliances & Participations

Key performance indicators

Eindhoven Airport Rotterdam The Hague Airport Passengers x 1,000 Passengers x 1,000

2013 3,397 2013 1,590 Brisbane2012 Airport (Australia) 2,977 2012 1,273 2011 2,643 2011 1,124

Schiphol2010 Australia, another Schiphol Group subsidiary, has 2,143a 18.72% share2010 969 2009 1,712 2009 965 in Brisbane Airport Corporation Holding (BACH), the company operating Brisbane Airport.

Brisbane Airport (Australia) JFK IAT, New York (USA) Passengers x 1,000 Passengers x 1,000

2013 21,800 2013 14,425 2012 21,500 2012 10,600 2011 20,600 2011 10,200 2010 19,800 2010 9,840 2009 18,886 2009 9,580

KeyAruba figures Airport

Schiphol Group supports airport activities on Aruba. EUR million 2013 2012 % Aruba Passengers x 1,000 Total revenue 166 158 4.8 2Fair01 3value gains and losses on property 2,297 -0 -1 Operating2012 expenses 2,056 122 114 7.4 Depreciation 13 12 7.4 EBITDA 43 43 0.3 Operating result 30 32 -4.1 Share in result of associates including interest 56 55 1.7 Average fixed assets 932 883 5.6

International Domestic Other EUR million Facts & airportsFigures 2013 49 airports participations Total 2013 2012 2013 2012 2013 2012 2013 2012

Revenue 10 11 79 66 78 81 166 158 Operating result 6 8 15 13 10 11 30 32 Share in result, interest charges and result on 56 55 - - - - 56 55 other investments

Total result 62 63 15 13 10 11 87 87 Average asset base 754 727 105 90 73 65 932 883

2013 Annual Report 21 Aéroports de Paris (France)

In 2008 Schiphol Group entered into a strategic alliance, HubLink, with the Parisian airport company Aéroports de Paris. Both airport companies have a stake of 8% in eachother.

Charles de Gaulle (Paris) Passagiers x 1.000

2013 62.000 2012 61.490

Orly (Paris) Passagiers x 1.000

2013 28.300 2012 27.200

50 Schiphol Group Facts & Figures 2013 51 General information

Did you know that...

• Schiphol is the world’s oldest airport that is still located on the exact same spot where the first aircraft landed - in 1916. • Schiphol is the airport with the second-lowest altitude in the world, at 4.5 metres below sea level. Only Rotterdam The Hague Airport (also part of Schiphol Group) is lower, at 6 metres below sea level. • Schiphol's baggage halls are deepest of all, in some places up to 13 metres below sea level. The wall of Basement E is 110 cm thick in order to keep out the groundwater. • In 1957, Schiphol was mainland Europe's first airport with tax-free shops. • In 2001, Schiphol was the world’s first airport to offer passengers border passage by means of iris recognition. • The Schiphol terminal has a surface area of 600,000 square metres.

52 Schiphol Group • In total, the baggage areas comprise a transport system covering over 30 kilometres. The systems operate on 110 servers and are powered by almost 10,000 engines. The longest distance a suitcase can travel at Schiphol is 2.5 kilometres. • Schiphol's South Baggage Hall has the most modern baggage system in the world, with six robots available to load baggage containers. • Schiphol has introduced a number of extraordinary facilities as world- firsts. In 2002, Rijksmuseum Schiphol was opened on Holland Boulevard, with paintings by the old Dutch masters. The first Airport Library was opened on Holland Boulevard in 2010, and in 2011 Schiphol introduced the world's first Airport Park in Lounge 1.

Facts & Figures 2013 53 Other publications Annual Report 2013 Traffic Review 2013

Address, telephone numbers and websites of Schiphol Group Postal address Visitor’s address Schiphol Group Schiphol Group P.O. Box 7501 Evert van de Beekstraat 202 1118 ZG Schiphol 1118 CP Schiphol The Netherlands The Netherlands

Schiphol Group tel: +31(0)20 - 601 9111 Outside the Netherlands tel: +31(0)20 - 794 0800

www.schiphol.nl www.annualreportschiphol.com www.youtube.com/schiphol www.schiphol.nl/schipholvernieuwt www.bezoekbas.nl

54 Schiphol Group