49 King Street, Thorne Adult Services Brochure
A community - based service offering residential care and support for adults aged 18 years and over, all of whom have a learning disability, often together with autism and complex needs including behaviour that may challenge.
Developing greater independence and skills for life Hesley Group Values Person-centred. Outcome focused. Quality driven. Keeping people safe.
Hesley Group’s mission is to enable Hesley Group Hesley Hall people with complex needs to achieve Tickhill their full potential Doncaster DN11 9HH Tel: 01302 866906 Established in 1975, Hesley Group provides flexible, Fax: 01302 861661 specialist residential services and schools. We aim to Email: [email protected] offer the best possible care, education and vocational Web: www.hesleygroup.co.uk opportunities for young people and adults, often with Referral Enquiries: 0800 055 6789 autism, who have a learning disability and complex needs including behaviour that may challenge. Hesley Group Comprises: Hesley Holdings Ltd. Registered in England No. 5150235 The Hesley Group Ltd. Registered in England No. 2665377 Registered office for all companies: Central Services, Hesley Hall, Tickhill, Doncaster DN11 9HH
Hesley Group 2 Contents
Overview 4 Our philosophy 6 Greater independence 7 Coming to live with us 8 Life at 49 King Street 9 Staff and support 9 - Specialist Services 9 Health 10 Therapeutic support 10 Keeping in touch 11 Reviews 11 Quality assurance and policy 11 Regulatory reports 11 Symbol-based information guide 12 Contact details back Location and directions back
The information in this brochure is correct at the time of print. The brochure incorporates information given to CQC in the complementary Statement of Purpose as set out in Regulation 12 and Schedule 3 of Health and Social Care (Regulated Activities) Regulations 2010. A copy of this statement can be provided on request.
Hesley Group 3 We want everybody who lives at 49 King Street to be as happy and fulfilled as possible
Overview
49 King Street is situated in Thorne, a small market town on the outskirts of Doncaster. Based in the heart of the community, it enables people to benefit from a more independent lifestyle. We strive to enhance the lives of the people entrusted to our services by focusing on their specific needs, capabilities and aspirations.
WELCOME TO 49 KING STREET, THORNE
Hesley Group 4 Our aim is to enable young adults to reach their full Professional services: Those who live at 49 King Street potential and achieve a progressively more independent have ready access to: a Clinical Psychologist, Consultant quality of life. This is achieved through: Psychiatrist and Speech and Language Therapists to ensure they have timely support as and when required. Person-centred focus: This encompasses life-long learning, care, communication, health, behaviour, a range of Safeguarding: Hesley Group offers a person-centred activity programmes, emotional well-being and citizenship. approach, which aims to support people to develop Individuals are encouraged to participate in activities and increasing levels of independence and create a safe empowered to make as many decisions as possible about environment where they can have the best possible their lives. opportunities to maximise their potential. Our philosophy is one of warmth, security, consistency, understanding Outcome focus: Outcome-focused activities which build and trust. Our safeguarding arrangements sit in this confidence and social skills enable those who live at 49 King context, and our policies, procedures, staff training and Street to achieve measurable progress and, again, make as quality assurance provide a robust and regularly reviewed many decisions as possible. framework for this philosophy. Life-long learning: Person-centred plans focus on Health and safety: We are committed to ensuring the providing opportunities to suit the specific needs and health, safety and welfare of all those who live and work aspirations of each individual. Fully inclusive community- in, or otherwise access our services. 49 King Street adheres based programmes enable life skills to be developed and to all procedures in place under Hesley Group’s Health and practised, with the aim of enabling each person to make a Safety Policy. positive contribution to their community. Equality and diversity: We are committed to enabling Communication: Speech and Language Therapists work to people to express their individuality through supporting develop an appropriate communication approach for each them in relation to their culture, belief, race, disability, sex person, which is then reinforced by the support teams to or sexual orientation. ensure day-to-day consistency with everybody living in the service. This approach helps people develop an increasing understanding of many issues which affect their daily lives and play an increasing part in decision making about such issues. It will also help them extend the depth and range of their relationships. Citizenship: Creating a safe, predictable and stimulating environment enables everybody who lives at 49 King Street to be as active as possible in their community, leading to meaningful social inclusion. Some people have regular jobs within the local community or at other Hesley Group facilities. Trust and relationships: Secure and familiar social networks are extremely important and these are developed and built upon from day one. This creates trusting and valued relationships between those who live at 49 King Street, their immediate and extended family and friends and the other residents of Thorne. High-quality accommodation and facilities: Each person has their own bedroom with en-suite bathroom. As well as access to 49 King Street’s own facilities they can access a range of excellent local facilities, to complement and enrich WELCOME TO their lives. 49 KING STREET, THORNE
Hesley Group 5 We believe that each person should be at the centre of planning their lives
WHAT DO YOU WANT TO DO TODAY?
Our philosophy
The highly experienced staff at 49 King Street, Thorne, pride themselves on offering a highly professional 52-week-a-year residential provision for younger adults and seek to provide a firm foundation for ongoing, positive progress in their lives.
The principal aim is for everybody at 49 King Street to All staff attend training in the Hesley Enhancing Lives be supported to develop greater independence through Programme (HELP), a behaviour support approach their person-centred plans in an environment that offers based on Therapeutic Crisis Intervention (TCI), which warmth, security, consistency and understanding. is accredited by the British Institute of Learning A purposeful and calm atmosphere is encouraged Disabilities (BILD). TCI is an internationally recognised, through the professional approach adopted by all staff. crisis prevention and management system that reduces Trust and a positive rapport between the people we reliance on high-risk interventions. support and staff underpin the ethos within the service.
Hesley Group 6 TCI recognises that it is the actions and reactions of Individually designed, person-centred programmes those around people that strongly shape and influence which incorporate a range of activities, meaningful to their behaviour, including their social interactions and each person, aim to give our people the widest possible emotional responses. Its emphasis is on empathy and range of life opportunities. Full advantage is taken of proactive support, while physical interventions are very 49 King Street’s location in an active community, within much considered a last resort. which the service is positively integrated. With residents working in and actively using local and more distant The well-being of the people we support is paramount facilities, we believe this integration is a great strength and through everything we do we seek to ensure that and offers many meaningful, positive and developmental each person’s best interests are met. To keep people safe opportunities. there are times when the use of physical interventions may be needed. This would be as a last resort to support The range of learning opportunities is wide and includes people in crisis, to reduce both stress and risk. social, personal and lifestyle experiences, as outlined below. Further education facilities can be accessed at the Any potential physical interventions are fully discussed local college as well as in other Hesley Group services. with the person concerned and/or their family and other People are encouraged and enabled to make their own appropriate representatives - as far as possible before choices and decisions about their personal plans. Each their application. Physical interventions are delivered plan is monitored to ensure that activities are balanced in line with the PROACT-SCIP (r) UK and BILD Code of according to individual needs. Practice. Depending on these needs and the choices made, a Both of these approaches can be explored further via the broad range of activities can be accessed in the local and BILD website – www.bild.org.uk – in the section: Physical wider communities and at other Hesley Group facilities, Intervention Accreditation. which can include horticulture, art and crafts, eating Positive, non-aversive strategies are used to change or out, visits to local and national attractions, trips to the reduce the severity and frequency of behaviour that coast, local walks, cinema, bowling, swimming, gym, challenges. All behaviour is seen as satisfying a particular dance, shopping, sensory club, cycling, woodwork, music, need or function. Behaviour is therefore observed to performing arts, voluntary work, access to local colleges, understand and identify what can motivate and trigger work placements, local walks, including through the local particular behaviours, including those which may rambling club, and the local social club. 49 King Street also challenge the person themselves, as well as those around has its own facilities to host social events, to which friends them, including peers and family and staff. Individual and family can be invited. HELP Profiles use positive, proactive and reactive Shopping and cooking for themselves, with support as strategies to develop skills and manage challenging required, is a regular activity for people at 49 King Street, events. as is cleaning and tidying their home. By using positive and non-aversive strategies, new and more adaptive behaviours are reinforced and less Achievement through person-centred planning adaptive behaviours replaced. No actions that threaten Progress is monitored through the person-centred the dignity of an individual are either used or permitted. planning process. Successes and achievements are celebrated by fellow residents, staff, family and friends. Greater independence The residential living model employed at 49 King Street supports each person to have a varied and fulfilling life. When a person has complex needs, as do those who live People are supported to identify their own needs and at 49 King Street, it is important to provide them with a voice their aspirations, with abundant opportunities for safe environment where they can learn and develop their these to be realised. skills - and maximise their potential. Progress is recorded and reviewed on a regular basis by the team that supports each individual.
Hesley Group 7 We aim to support people to achieve greater levels of meaningful and sustainable independence
Coming to live with us
We need to be as certain as possible that 49 King Street will be a good choice for a person and a positive place for them to live. So, first, we will always undertake a thorough assessment to fully understand their needs and wishes.
Hesley Group 8 The assessment covers the range of health and social Life at 49 King Street needs set out in Department of Health guidance, and all information will be treated confidentially. The assessment 49 King Street is a large detached house. All bedrooms process will help to ensure that 49 King Street is able to have en-suite bathrooms and people are encouraged meet each person’s requirements and forms the basis for to personalise their rooms and make them calm and the initial person-centred plan. enjoyable places to relax. The communal areas are inviting and comfortable, providing plenty of space for The manager of 49 King Street ensures that the individual and group activities. assessment process runs smoothly. Based in the centre of Thorne, 49 King Street is within Referrals for placements are accepted from the placing walking distance of local facilities including the authority that will be funding the placement. We ask the supermarket, shops, cafes, restaurants, parks and leisure placing authority to send relevant information which we facilities. The larger town centres of Doncaster and Goole will review as part of the process of ensuring that 49 King can be easily accessed by bus. Street is a suitable service. This Pre-admission Assessment is carried out by the manager of 49 King Street together with a clinician, if Staff and support necessary. They will arrange to meet the person being 49 King Street has a staff team comprising a Care referred and as many people centrally involved in their Manager, Team Managers and Support Staff. lives and direct care as possible to assess their needs. Our recruitment process is thorough and before joining us This is the start of the person-centred planning process people’s employment histories are thoroughly checked, which ensures each person is treated as an individual. references taken up and Disclosure and Barring Service If it is felt that 49 King Street can meet the needs of the (DBS) checks carried out. Hesley Group prides itself on its person, the placing authority is informed and will itself low staff turnover which is below the industry national usually inform the person, their family and key others of average. A number of staff have achieved long-term the placement decision. service awards for 10 and 20 years, which promotes consistency and trust and the ongoing positive evolution The transition process will then be managed by a team of service provision.. manager at 49 King Street who will work with the person, their family/carers, other key parties and the placing Every new member of staff benefits from a authority to plan and manage the move in the best comprehensive induction programme and continuing interests of the person. staff development. Regular supervision and appraisal ensures their skills and knowledge are always current and When someone moves on from 49 King Street, we strive relevant to the work undertaken. to plan positively and collaboratively with the person who is to move, as well as all key others, to ensure Specialist services future provision continues on sound, person-centred 49 King Street also works with a range of specialists foundations. employed by Hesley Group. They work with staff to provide tailored support for each individual, these include:
• Clinical Psychologist • Consultant Psychiatrist • Speech and Language Therapists
Hesley Group 9 Good communication is a cornerstone of positively providing for people living at 49 King Street
Therapeutic support Health To be as effective as possible as a residential setting for people with complex needs, all our staff are trained to Living in a house situated firmly in the community, use positive behavioural approaches, in a considered and everybody who lives at 49 King Street is supported in empathic manner. Prompting and rewarding adaptive accessing all community services, including: behaviour helps each person to know and understand • General Practitioner what may be expected as they access the community more often and in a range of circumstances. • Dentist This approach, supported by the Hesley Enhancing Lives • Chiropodist Programme (HELP) and other training for all staff, helps to • Optician promote success and build confidence. All our residents have a medical assessment when they Each person is an individual with unique needs. come to live with us, followed by annual checkups. Each is While some of those needs may relate to autism or also registered with the local GP and has a Health Action learning disability, it is an in depth understanding of Plan, while full medical records are kept and maintained. the whole person that is vital. This enables us to build Additional and/or specialist support can be accessed as in the right support structure, so that each person can required, for example in relation to epilepsy or specific progressively live a more fulfilling life. nutritional needs. Access to the multi-disciplinary clinical team helps staff People are encouraged to lead a balanced lifestyle and evolve each person’s HELP profile (support plan) with are supported in choosing and preparing meals that are the person themselves in line with the changing and healthy and nutritious - and in taking regular exercise. developing needs of each person.
Hesley Group 10 Keeping in touch progress, aspirations, achievements and any changes in circumstances or special requests; and to ensure longer It is very important term plans and goals are kept in focus and appropriately that people living at revised where this may be required. 49 King Street, staff, families, friends and all key professionals Quality assurance and policy and other personal Hesley Group has a Quality Team that develops policy contacts build and best practice initiatives and assesses how well positive and mutually we are meeting our objectives and complying with respectful relationships. national standards. This includes the management of Visits are encouraged health and safety and keeping people safe. The team and people are involved, consults with people using the service and their families/ where possible, in decision representatives. making about visits. The Quality Team reports regularly to the Board Communication between people and their families and Executive on Standards of Service and supports and friends is encouraged and contact by phone, mail, improvement. e-mail and Skype are all supported. We use a range of policy and guidance processes to Families and friends are invited to events occurring manage our services safely and effectively. Examples of through the year at 49 King Street and within the wider key policy areas are: Hesley Group. Visits home are also supported. • Managing risk At each review and at any point throughout the year, people are encouraged and supported to express their • Behaviour support views about the running of 49 King Street. This is done • Care planning through discussion, questionnaire or at the residents • Single equality scheme monthly meetings. • Health and safety arrangements • Capacity and consent Reviews • Safeguarding adults 49 King Street’s person-centred approach places Hesley Group has a formal procedure for complaints. considerable emphasis on the continuous monitoring of Copies of this and our complaints form are available on each person’s progress to identify what works well and request. what perhaps does not; and to identify any changes that need to be made to their person-centred plan. Each person will have an annual review in which they are Regulatory reports centrally involved. Hesley Group is inspected by the Care Quality Commission Informal meetings are held between formal reviews (CQC) for its adult services. 49 King Street (formerly to recognise progress and achievements. Families and Community Solutions) is part of the group registration funding authorities have the opportunity to attend these with CQC which has been rated as ‘compliant’. CQC now meetings. Additionally, everybody is supported at their only awards two ratings, compliant and non-compliant. multi-disciplinary core group meetings, if they are able to Copies of their inspection reports are available via our attend, to review their own plan and targets. website or that of CQC at www.cqc.gov.uk. The people who live at 49 King Street, their parents, Alternatively please contact us on our freephone number guardians, foster parents, the funding authority, other 0800 0556789 for a copy to be posted to you. key professionals and other parties, including advocates, will be invited to reviews to assess and consider
Hesley Group 11 Symbol based information Symbol based information
Welcome to Thorne Welcome to Thorne
Hello Hello
These pages will tell you about Thorne These pages will tell you about Thorne
in an easy read format in an easy read format
Hesley Group 12 © Widgit Software The people who live at Thorne live in
a house
Everyone has their own bedroom and bathroom
Everyone who lives at Thorne help to look
after the house
Hesley Group 13 Who can help me?
Support workers care manager
Speech and language therapy psychology
Behaviour Analysts psychiatry
Hesley Group 14 Who can help me? People who live at Thorne are part
of the community
Support workers care manager Some people who live at Thorne choose to
work
Speech and language therapy psychology Everyone who lives at Thorne can access
many activities....
Behaviour Analysts psychiatry
Hesley Group 15 shopping cinema parks
pub swimming college
cafe youth groups walks
and many more...
Hesley Group 16 If you would like to do a special
shopping cinema parks
activity you can ask the people who
pub swimming college work at Thorne to help you think about
cafe youth groups what you would like to do walks
and many more...
Hesley Group 17
keeping safe
Everyone at Thorne will try
to keep you safe
If you feel unsafe we can help you
tell us why
Hesley Group 18 keeping safe questions
Telephone us Everyone at Thorne will try 01302866906
to keep you safe Email us [email protected]
Write to us Hesley Group Central Services Hesley Hall Tickhill If you feel unsafe we can help you Doncaster DN11 9HH
tell us why
Hesley Group 19 Contact details M62 M62 Registered Manager: Mrs Eileen Champion Manchester 1.20 hr Edinburgh 3–4 hrs
Address: M1 A1 49 King Street Community 38 Solutions Barnsley Thorne A1(M) 37 A635 Doncaster Doncaster M18
South Yorkshire A6023 36
DN8 5AU M1 35
A630 A638 Referral enquiries: 0800 0556789 (freephone) M18 Liverpool Rotherham or complete our online enquiry form 2.45–3 hrs A631 A631 M1 32 Telephone: 01405 818580 Sheffield Birmingham 1–2 hrs A1(M) Fax: 01405 743110 London 1.40 hr Email us: [email protected] Website: www.49kingstreet.co.uk By rail Thorne North Station is located 0.5 miles from 49 King Street Thorne South Station is located 0.7 miles from 49 King Street Location and directions Connecting stations for Thorne North and South are; Doncaster, Sheffield and Goole. Visit www.nationalrail.co.uk 49 King Street is situated in Thorne, a small market town on for train times. the outskirts of Doncaster, South Yorkshire. Here is a guide of how easy it can be to visit us and the people we support. Approximate train travelling times to Doncaster station are: Birmingham 1hr 30mins By road Carlisle 3hrs 30mins Our postcode for Satellite Navigation is DN8 5AU. Derby 55mins Approximate travelling times by road are: Leeds 35mins Birmingham – 104 miles 2hrs Liverpool 2hrs 20mins Carlisle – 144 miles 2hrs 40mins London (Kings Cross) 1hr 50mins Derby – 60 miles 1hr 50mins Manchester 1hr 20mins Leeds – 36 miles 50mins Newcastle upon Tyne 1hr 25mins Liverpool – 102 miles 2hrs Sheffield 20mins London – 180 miles 3hrs Worcester 2hrs 30mins Manchester – 72 miles 1hr 20mins York 25mins Newcastle upon Tyne – 118 miles 2hrs Sheffield – 32 miles 35mins By air Robin Hood Airport (Doncaster). Worcester – 134 miles 2hrs 25mins York – 29 miles 50mins Google Maps is a great online resource that can assist you with directions for getting to us and approximate travelling times. Hesley Group has Investor In People (IIP) accreditation which recognises the significant emphasis the Group places on the quality of its staffing and the associated management processes.
Issue: January 2014