CENTRAL MICHIGAN UNIVERSITY COURSE SYLLABUS

I. IDENTIFYING INFORMATION Course: IET 670 Course Title: Lean & Six Sigma Quality EPN: 22322518 Term: Fall II Location: Online Course Dates: 10/23, 12/15/2017 Course Days and Times: N\A

Prerequisites: IET 500; STA 580

Blackboard: Blackboard is a web-based learning system licensed by CMU. Within Blackboard, a course website, also known as a shell, is automatically created for every CMU course. Face-to-face courses may or may not incorporate Blackboard, whereas Blackboard course shells are always used for online courses and will be available to you prior to the course start date. Seeing the course shell listed in Blackboard with unavailable adjacent to its title is an indication that your instructor has not made it available and is in no way indicative of registration status. To access Blackboard, open a web browser and enter https://blackboard.cmich.edu/webapps/login/. After the site loads, enter your CMU Global ID and password in the respective spaces provided. Click the "login" button to enter Blackboard and then the link to the appropriate course to enter the course's Blackboard shell. If you need assistance, contact the IT Helpdesk at 989-774-3662 / 800-950-1144 x. 3662. Self-guided student tutorial resources are also available at https://blackboard.cmich.edu/webapps/login/.

Instructor: Daniela Todorova Primary Phone Number: 734 845 9975 Secondary Phone Number: N\A E-Mail Address: [email protected] Availability: By Appointment Academic Biography:

Dr. Todorova graduated with a Ph.D in Technology and MS in Management from Eastern Michigan University, and BS in Metallurgical Engineering from the University of Chemical Technology and , Bulgaria. In addition, she has more than 15 years of industrial experience. Dr. Todorova has been involved with most of the Engineering Management graduate online courses at EMU: Managing Engineering and Technology, Seminar in Ethics and Leadership, Lean Leadership Standards and Integration, Engineering & Enterprise Integration, Project Management, etc.

Her research is about lean manufacturing implementations in different industrial settings, including the academia.

II. TEXTBOOKS AND INSTRUCTIONAL MATERIALS Order books from MBS at http://bookstore.mbsdirect.net/cmu.htm Textbooks and Course Materials: Title: Six Sigma Author: Brue Edition: 1st ISBN: 978-0-07-143008-1 Publisher: McGraw-Hill Required: Yes Course Reserves: N\A Required Materials: N\A Recommended Materials: N\A

III. COURSE DESCRIPTION

Lean manufacturing and six sigma quality related to product, process, and manufacturing operations. This course may be offered in an online or hybrid format.

IV. COURSE GOALS AND OBJECTIVES

Upon completion of this course, the student will be able to:

1. explain the uses and limitations of lean manufacturing 2. calculate the cost of poor quality 3. explain how to implement a lean manufacturing program 4. perform a six sigma quality program implementation 5. demonstrate the limitations of using lean manufacturing or a six sigma quality improvement program 6. apply statistical thinking to problems in manufacturing 7. demonstrate concepts related to making judgments about “best practices” on implementing a six sigma quality program

V. METHODOLOGY

Other Requirements and/or Materials for the Course: For online delivery, students must have ready access to an up-to- date computer with high-speed Internet connectivity. Students must be able to install or arrange for the installation of specific browser plugins and/or client side software (such as a PDF reader). Students should test computers intended for use in online coursework for basic compatibility with Central Michigan University systems and tools at global.cmich.edu/system-check.

VI. COURSE OUTLINE/ASSIGNMENTS Pre-Class Assignment:

1. Run the system requirement test. 2. Read or watch the Blackboard tutorials. 3. Download and install the Lock Down Browser. 4. Study the course syllabus. 5. Post your self-introduction to the discussion forum. 6. Test Bb Collaborate located on the system requirement test page. 7. Complete the Syllabus Quiz (Check how the Lock Down Browser is working)

Course Outline:

Week 0: Getting Started

Read syllabus. Post your preferred weekly chat time in the discussion board. Respond to Week 0 discussion board question.

Week 1: Introduction to Lean Manufacturing and Six Sigma Read Chapters 1-2 from the textbook Go through the presentation of the material delivered for the class. Do and submit Homework 1 Participate in the Discussion Board-Week 1 If needed participate in the chat session (TBA)

Week 2: Review of Statistics

Read chapter 3 from the textbook Go through the presentation of the material delivered for the class. Do and submit Homework 2 (CALCULATOR NEEDED) Participate in the Discussion Board-Week 2 If needed participate in the chat session (TBA)

Week 3: Develop a Portfolio and the DAMIC Process

Read Chapters 4-6 from the textbook Go through the presentation of the material delivered for the class. Do and submit Homework 3 Determine you project Participate in the Discussion Board-Week 3 If needed participate in the chat session (TBA)

Week 4: Define Phase

Read Chapter 7 from the textbook Go through the presentation of the material delivered for the class. Do and submit Homework 4 and Project Assignment 1 Take Midterm Exam (CALCULATOR NEEDED) If needed participate in the chat session (TBA)

Week 5: Measure Phases

Read Chapter 8 from the textbook Go through the presentation of the material delivered for the class. Do and submit Homework 5 and Project Assignment 2 Participate in the Discussion Board-Week 5 If needed participate in the chat session (TBA)

Week 6: Analyze Phase

Read Chapter 9 from the text book Go through the presentation of the material delivered for the class. Do and submit Homework 6 and Project Assignment 3 Participate in the Discussion Board-Week 6 If needed participate in the chat session (TBA)

Week 7: Improve Phase

Read Chapter 10 from the text book Go through the presentation of the material delivered for the class. Do and submit Homework 7 and Project Assignment 4 Participate in the Discussion Board-Week 7 If needed participate in the chat session (TBA)

Week 8: Control Phase and Sustain Six Sigma

Read Chapters 11-12 from the textbook Go through the presentation of the material delivered for the class. Do and submit Homework 8 Submit the Final Project Report Take the Final Exam (CALCULATOR NEEDED)

Assignment Due Dates:

There will be a variety of assignments, homework, discussion board, projects, exams etc. during the course. Each will be given per week and it is due at 11:59 PM Sunday night of that week. Only the introduction post to the Discussion Board is due on Thursday at 11.59 pm.

8 Homework assignments

4 Project Assignments

1 Final Project (DMAIC)

1 Midterm Exam

1 Final Exam

6 Discussion Board assignments

Post-Class Assignment: N/A Student Involvement Hours: The amount of material covered in this course is the same amount covered in a 16 week face-to-face class in half the time. Therefore expect to spend approximately 12-15 hours per week on this course. This will take commitment, time, and planning. You will have to be self-motivated and self-disciplined to keep up with the required readings and assignments.

VII. CRITERIA FOR EVALUATION Evaluation Criteria:

8 Homework assignments- Total 100 points

(HW1-11 pts, HW2-17 pts, HW3A-5 pts, HW3B-7pts, HW4-12 pts, HW5-14 pts, HW6-10pts, HW7-12 pts, HW8-12 pts)

4 Project Assignments *25 points-Total 100 points.

1 Final Project (DMAIC)-100 points

1 Midterm Exam-100 points

1 Final Exam-100 points

6 Discussion Board assignments-30 pts

Total-530 points Grading Scale: By percentage: By points: 95 to 100% = A 475-500 = A 90 to 94% = A- 450-474 = A- 87 to 89% = B+ 435-449 = B+

83 to 86% = B 415-434 = B

80 to 82% = B- 400-414 = B-

77 to 79% = C+ 385-399 = C+

73 to 76% = C 365-384 = C

Below 73% = E below 365 = E

Late Assignments:

Since all course materials and assignments are posted, working ahead is encouraged. Late assignments will result in a deduction of 20% per day.

Make-ups and Rewrites: N/A

VIII. EXPECTATIONS Attendance and Participation: As instructor, I will:

Main communication will happen through email. I will respond to email messages and phone messages in a timely manner. Turn-around time will be within 24 hours during working days. All questions raised after 3:00 PM Friday will be addressed on Monday. I will provide feedback on completed assignments within a week. Promote engagement among students to facilitate peer-to-peer learning.

As a student, I will expect you to:

Complete all weekly reading assignments. Participate in the discussions boards. Submit assignments on time and in the proper format.

Communication is a key. Learning takes place in a community. Communication is crucial to success in this class. I cannot stress the significance of keeping connected with one another by checking Bb announcements, posts, and your cmich e-mail. If you have questions, be sure to contact me. E-mail is the best way to reach me. I will check my e-mail daily. I will respond to course­related questions within 24–48 hours. If I find those questions relevant and important to others, I will post them on the Announcement page. Phone consultations can be arranged if necessary.

Assignment due dates and working Ahead: Unless otherwise noted assignments are due to be posted no later than midnight Sunday of the week they are due. Since all course materials and assignments are posted, working ahead is encouraged. Late assignments will result in a deduction of 20% per day.

Etiquette: Communication Courtesy Code. All members of the class are expected to follow rules of common courtesy in all email messages, threaded discussions and chats. Respect each other in the discussion board and chat sessions. Please write your name at the end of discussion postings and email messages so we know who has contributed to the learning process. CMU E-mail: It is very important that you access your Central Michigan University (cmich) email often, at least three times a week because all the email messages sent from this course go to your cmich.edu account. Announcements: Please check for new announcements at least every other day. Newest announcements appear first. You can scroll down on the announcement page to view previous announcements.

Technical support: Questions or problems with technology such as problems uploading assignments or watching videos should be directed to the help desk at (989) 774-3662 or [email protected]. General information about the help desk hours and other ways to communicate with the help desk can be found at: https://centrallink.cmich.edu/services/business_facilityservices/information_tech/getting_help/help _desk/Pages/default.aspx

Academic Integrity:

Because academic integrity is a cornerstone of the University's commitment to the principles of free inquiry, students are responsible for learning and upholding professional standards of research, writing, assessment, and ethics in their areas of study. Written or other work which students submit must be the product of their own efforts and must be consistent with appropriate standards of professional ethics. Academic dishonesty, which includes cheating, plagiarism and other forms of dishonest or unethical behavior, is prohibited. A breakdown of behaviors that constitute academic dishonesty is presented in the CMU Bulletin (https://bulletins.cmich.edu/).

Student Rights and Responsibilities:

Each member of the Central Michigan University community assumes an obligation regarding self conduct to act in a manner consistent with a respect for the rights of others and with the University's function as an educational institution. As guides for individual and group actions within this community, the University affirms the general principles of conduct described in the Code of Student Rights, Responsibilities and Disciplinary Procedures at https://www.cmich.edu/ess/studentaffairs/Pages/Code-of-Student-Rights.aspx.

IX. SUPPORT SERVICES AND OTHER REQUIREMENTS Library Research and Instruction Services

As a CMU student you have full access to the services and resources of the CMU Library. Reference librarians will help you find information on your research topic and answer other questions related to the library. The library's Documents on Demand office will obtain copies of the books and journal articles for you. Check out the library's website at https://library.cmich.edu for more information.

Reference librarian contact information: 1. By email: [email protected] 2. By online form: http://libguides.cmich.edu/askalibrarianform 3. By phone: (989) 774-3470.

Documents on Demand office contact information: 1. By email: [email protected] 2. By online form: https://illiad.cmich.edu/ 3. By phone: (989) 774-3022.

Writing Center

The CMU Writing Center is a free online service for all CMU students, providing help with grammar, citations, bibliographies, drafts, and editing of academic papers. Suggestions and feedback are typically provided within two days. For additional information and to submit work, visit https://www.cmich.edu/global/writingcenter/Pages/default.aspx

Mathematics Assistance Center

The CMU Mathematics Assistance Center provides free tutoring in mathematics and statistics to students enrolled in select courses. Tutoring is available online and via telephone. To see what courses qualify and to register with the Math Assistance Center, visit http://global.cmich.edu/mathcenter/tutoring-request.aspx.

ADA

CMU provides individuals with disabilities reasonable accommodations to participate in educational programs, activities and services. Students with disabilities requiring accommodations to participate in class activities or meet course requirements should contact Student Disability Services at (800) 950-1144, extension 3018 or email [email protected], at least 4 weeks prior to registering for class. Students may find additional ADA information and forms at https://www.cmich.edu/ess/studentaffairs/SDS/Pages/default.aspx

Note to faculty: CMU Administration will notify you if applicable; otherwise, the student will provide a "Notification Letter to the Instructor" outlining the accommodations the student is approved to receive.

X. BIBLIOGRAPHY

Aboelmaged, M. G. (2010). Six Sigma quality: A structured review and implications for future research. The International Journal of Quality & Reliability Management, 27(3), 269- 318.

Antony, J. (2012). A SWOT analysis on Six Sigma: Some perspectives from leading academics and practitioners. International Journal of Productivity and Performance Management, 61(6), 691-698.

Antony, J. (2011). Six Sigma vs. lean: Some perspectives from leading academics and practitioners. International Journal of Productivity and Performance Management, 60(2), 185-190.

Arthur, J. (2011). Lean Six Sigma demystified. New York, NY: McGraw-Hill.

Basu, R. (2011). Fit sigma: A lean approach to building sustainable quality beyond Six Sigma. Hoboken, NJ: John Wiley & Sons.

Bell, S., & Orzen, M. (2010). Lean IT. New York, NY: Productivity Press.

Chang, T., & Lee, M-C. (2010). Developing a lean design for Six Sigma through supply chain methodology. International Journal of Productivity and Quality Management, 6(4), 407.

Cudley, E., & Kestle, R. (2010). Implementing lean Six Sigma throughout the supply chain. New York, NY: Productivity Press.

Gurumurthy, A., & Kodali, R. (2009). Application of benchmarking for assessing the lean manufacturing implementation. Benchmarking: An International Journal, 16(2), 274- 308.

Hilton, R. J. (2012). A conceptual model for the successful deployment of Lean Six Sigma. The International Journal of Quality & Reliability Management, 29(1), 54-70.

Huehn-Brown, W. J., & Murray, S. L. (2010). Are companies continuously improving their supply chain? Engineering Management Journal; EMJ, 22(4), 3-10.

Hull, B. (2011). Manufacturing best practices: Optimizing productivity and product quality. Hoboken, NJ: John Wiley & Sons.

Kato, I. (2010). Toyota kaizen methods. New York, NY: Productivity Press.

Laureani, A., & Antony, J. (2012). Standards for Lean Six Sigma certification. International Journal of Productivity and Performance Management, 61(1), 110-120.

Matthews, D. (2010). The A3 workbook. New York, NY: Productivity Press. 4

Neiderstadt, J. (2010). Standardized work for noncyclical processes. New York, NY: Productivity Press. Rains, J. (2010). Target cost management. New York, NY: Productivity Press.

Stamatic, D. (2010). The OEE primer. New York, NY: Productivity Press.

Tongdan, J., Janamanchi, B., & Feng, Q. (2011). Reliability deployment in distributed manufacturing chains via closed-loop Six Sigma methodology. International Journal of Production Economics, 130(1), 96.

Wang, J. X. (2011). Lean manufacturing: Business bottom-line based. Boca Raton, FL: CRC Center Information

Student & Enrollment Services for CMU Online Courses (800) 688-4268 or (989) 774-1129 or [email protected]

Drop & Withdrawal Policy for Online Courses http://global.cmich.edu/courses/drop-withdraw.aspx

Academic Calendar and

Credit/No Credit Deadlines for Online Courses https://www.cmich.edu/global/calendar/Pages/default.aspx

Office of Information Technology Help Desk https://www.cmich.edu/office_provost/OIT/help/help_desk/Pages/default.aspx

Pre-Class Checklist for Online Courses http://www.global.cmich.edu/cmuonline/checklist.aspx

Online Learning Resource Center http://www.global.cmich.edu/cmuonline/about/

Certified Testing Center & Proctoring Information https://www.cmich.edu/global/cmuonline/proctoring/Pages/default.aspx ______Harassment and discrimination: You have a right to feel safe and supported while pursuing your degree at CMU. If any professor, student, or staff member makes you feel that you have been discriminated against, disrespected or stuck in a hostile environment, the Office of Civil Rights and Institutional Equity (OCRIE) is here to help: Bovee UC 306, (989) 774-3253. For resources and more information, please see https://www.cmich.edu/office_president/OCRIE/

Sexual misconduct policy: With the exception of the confidential resources named explicitly within the Sexual Misconduct Policy, all CMU staff and faculty are responsible employees and are required to report any information they know about possible sexual misconduct to the Title IX Coordinator in OCRIE at (989) 774-3253. This means that any information you may divulge about such an incident in the classroom or with a faculty member cannot be confidential. Reports to OCRIE are intended to provide options and resources to survivors. Please keep these reporting obligations in mind as you seek support from staff and faculty you trust, and know that there are also support centers on campus that will maintain confidentiality, which include Sexual Aggression Peer Advocates (989-774-2255) and the CMU Counseling Center (989-774-3381). For resources and more information, please see https://www.cmich.edu/office_president/OCRIE/

Page 9 of 9

CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a manner.

Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both.

CMU’s Title IX Coordinator can be reached at: Office: 103 E. Preston St. Bovee University Center, suite 306 Mount Pleasant, MI 48858 Email: [email protected] Phone: 989-774-3253

Page 9 of 9