Roxana Michaelides

PPhone Number: ++357-99804378 E- Email: [email protected]

Education

 Post-Graduate PhD Berkeley University (Intern.), Educational Leadership for Teaching and Learning.

 Graduate MA Suffield University, International Hospitality Management, Quality of services.

 Undergraduate BA College of Cambridge, International Hospitality Management, Diploma, Tourism Academy Muenster, Germany, International Tourism & Travel Consultant, Diploma in German Language, University of Timisoara, Romania,

Professional Positions  Hospitality Consultant; Trainer and Seminar Coordinator, Cyprus Centre for Training of Human Resources,  Hospitality Consultant/Instructor at Cyprus Hospitality Educational Institute-AHLEI Member of Editorial Board, Kozmenko Science Publishing, Tourism and Travelling AnAD / Human Resource Development Authority of Cyprus: Certified trainer and instructor, (E 000429), Member of Scientific Committee World Tourism Association (www.kasct.co.kr/wta)  International Service Check Organization, Germany, Certified Mystery Shopper,  Senior Lecturer-Hospitality and Tourism Management, InterNapa College,  Research, Planning & Organizing of Seminars, KY.KE.M./Cyprus Research Center,  Lecturer/Head Department Tourism and Travel Management, Kimon College,  Holiday Representative, Touristic Guide, LTU/JANH Reisen/Salamis,  Holiday Representative, Touristic Guide, Unica Tours,  Mystery Shopper, Hospitality industry, Cyprus, ( for German market)  Holiday Representative, Lefkothea Travel & Tours,  Holiday Representative, Tamassos Tours,  Front Office Operations, Reservation, Asterias Beach Hotel.

Academic experience:

LP University, India, School of Hotel Management & Tourism: Guest Professor

InterNapa College Courses: Quality of Services in Tourism and Hospitality, Event Management, Customer Satisfaction, Front Office Operations, Introduction to Tourism, Geography of Tourism and Travel, Structure of Tourism, Sustainable Tourism, Cultural Tourism, Airlines Industry, Event Planning and Management, Food and Beverage Services, Recreational Tourism, Heritage Tourism, German for Hotel and Restaurant

Kimon College Courses: Courses: Front Office Management, Introduction to Tourism, Introduction to Hospitality, German for Hospitality, Quality of Services, Event Management, Customer Satisfaction, Food and Beverage Services, Geography for Tourism, Airline Industry, German Language for Tourism and Hospitality Industry

Other Duties and Responsibilities: InterNapa College: Internship Coordinator, Job Hunt Club President, Annual Job Fair free Famagusta area Larnaca area Unica Tours and Travel: Organizing of social and recreational activities: educational and recreational trips in Cyprus and abroad, Coordinator for recruitment students from Romania: “Study and Work in Cyprus”

 Other Professional Activities:  Event Coordinator  Research ‘’ ’’The current role of continuous education and training of human resources in the tourism sector in Cyprus’’, WTA, Seoul Conference  Research: ‘’The History of the Congregation ‘’St. Joseph of Apparition’’ 170 years in Cyprus’’  Research: ‘’The Medieval Church St. George- Xylofagou’’ ''Discover Cyprus by Bicycle''; for Tour Operator from Austria and Germany ''Traditional Cyprus'', ‘’The Complete Guide to the Countryside of Cyprus’’.

Publications Jo Financial Mirror, ‘’Politis’’ See : ‘’’ Ο σημερινός ρόλος της συνεχούς εκπαίδευσης και κατάρτισης του ανθρώπινου δυναμικού στον τομέα του τουρισμού’’ ‘’Politis’, ‘’ Σημερινη/ Sigmalive’’ : Το Τάγμα του Αγίου Ιωσήφ της Εμφανίσεως 170 χρόνια παρουσίας και προσφοράς στην Κύπρο’’ Jo ‘’Traditional Cyprus’’, Vamos Tour Operator Catalogue, Germany  ‘’Walk-in in Cyprus’’, Wanderung Tour Operator Magazine, Austria and Germany  Conferences Presentations/ Seminars Given

 World Cultural Tourism Conference Seoul, Conference,  Understanding Cyprus Hospitality –the basic principles of Cyprus hospitality,  Tourism in Cyprus, Conference,

Seminars given: training/monitoring the staff:

 Quality of Services in Hospitality Industry: Hotel, Restaurant  Professional Body Language and Behavior  German for Hospitality,  How to Develop Food and Beverage Staff for Maximum Service and Profit: Quality of services, Cyprus Research Center  Front Office - A Modern View, Cyprus Research Centre  Guest satisfaction and Quality of Services – New Standards for Personnel in Hospitality Industry,  New Managers become Great Leaders, Cyprus Centre for Training of Human Resources

Training/ Seminars to the following companies/hotels:

Golden Bay, Lordos Beach, Sandy Beach, Crystal Springs, Orthodoxou Group of Co., Varoshiotis, Kanika Hotels, Palm Beach, Nelia, Anonymous Hotel, Lordos Hotel, Le Meridien Hotel, Anonymous Beach, Four Seasons, Achilleos City Hotel, Nestor, Kanika Hotels, Elysium, Constantinou Brothers, Miramare, Melissi Hotel, Miramare/Pafos, Faros Hotel, Le Meridien

Topics include: Front Desk-Specific knowledge/AHLEI, Guest Service Gold/AHLEI, Increasing profitability through Guest Service in Hospitality industry, Professional Body language and behaviour, Food & Beverage Service, Communication skills and Handling guest’s complaint, German for Hospitality industry,

Research Interests & Activities

 Journal for Cultural Tourism, ‘’Quality of Services in Hospitality industry in Cyprus’’,  Sage Publisher-Article Editor/Manuscript Reviewer,  Quality of Services in Hospitality,  Cultural Tourism in Cyprus, Traditional Hospitality in Cyprus,   Consultancy  Cyprus Centre for Training of Human Resources,  Cyprus Hospitality Educational Institute/ AHLEI,  College of Tourism & Hotel Management, Dubai,  Nana Hotels Nepal.

Professional Memberships  Member of Editorial Board Kozmenko Science Publishing, Tourism and Travelling,  Member of Scientific Committee World Tourism Association,  Tourism and Travel Research Association,  International Ecotourism Association,  Tourism Intelligence Association,  ISTA/International Sustainable Tourism Association,

Languages knowledge and skills:

LANGUAGES LISTENING SPEAKING READING WRITING

ENGLISH Proficient user C2 C2 C2 C2 GERMAN Proficient user C2 C2 C2 C2 GREEK Proficient user C2 C2 C2 C1 ROMANIAN Proficient user C2 C2 C2 C2