Fransi Saudi Banque Annual Report 2018 Report Annual
BANQUE SAUDI FRANSI Contents
OVERVIEW
Highlights 1
Chairman’s Statement 2
At a Glance 4
STRATEGIC REPORT
MD & CEO’s Message 8
Business Model 12
Our Strategy 14
Key Performance Indicators 16
Risk 18 Business Review 22 BOLD STRATEGY BACKED WITH Financial Review 44 A NEW LEADERSHIP TEAM Our People 46 Read more on page 14 >>
CORPORATE GOVERNANCE BUILDING ON Board of Directors 52 Executive Management 54 STRONG OPERATIONAL Board of Directors’ Report 2018 58 PERFORMANCE AND SOLID OPERATING PROFIT FINANCIAL STATEMENTS FOUNDATIONS Independent Auditors’ Report 108 Read more on page 44 >> Consolidated Statement of Financial Position 113 Consolidated Statement of Income 114 FOCUS ON BUILDING NEW Consolidated Statement EXPERIENCES FOR CUSTOMERS of Comprehensive Income 115
Consolidated Statement Read more on page 22 >> of Changes in Equity 116
Consolidated Statement of Cash Flows 117
Notes to the Consolidated Financial Statements 118 Banque Saudi Fransi Annual Report 2018 1
Highlights
REVENUE OPERATING EXPENSES (BEFORE PROVISIONS) 6,799m 2,291m
2018 ,799m 2018 2,291m
2017 ,57 m 2017 2,387m
BASIC EARNINGS PER SHARE PROFIT FOR THE FINANCIAL YEAR 2.76 3,307m
2018 2 7 2018 3,307m
2017 2 9 2017 3,532m
COVERAGE RATIO NET INTEREST MARGIN 112% 2.7%
2018 112 2018 2 7
2017 100 2017 2 2 Banque Saudi Fransi Annual Report 2018
OVERVIEW
Chairman’s Statement
BUILDING ON S O L I D FOUNDATIONS
I am honoured to present to you the 2018 Annual Report for Banque Saudi Fransi. Banque Saudi Fransi Annual Report 2018 3
In the pages that follow, you will read In parallel with the delivery of these The success of this strategy will be a story of achievement and success that results, the Bank took important steps championed by exceptional leaders was accomplished despite a difficult in the areas of risk management and across every business unit and economic environment. corporate governance. Through new department, enabled by our talented frameworks and structures, we reinforced people, and supported by a strong Building on the proud 41-year heritage a culture of risk management across and committed Board of Directors. of the Bank, during 2018 we put the the bank, and set clear policies and challenges of 2017 behind us and took procedures concerning the delegation I would like to close by recognising a number of exciting and important of authority. Complementing these steps that every achievement is the result steps as an evolving diversified bank that was a strengthening of the Bank’s audit of collaboration. Our success as a delivers value every day to our customers, and compliance capabilities. Bank, both today and in the future, shareholders, employees and partners. is a collective effort, and so I offer my One of the most exciting and important thanks, not only to my fellow Board These efforts reflect how our actions – outcomes for the year was development members for their oversight and wisdom, both internally and externally – remain of the Bank’s new Leap Strategy, a but also to our business partners, aligned with, and support, Saudi Vision five-year plan that not only helps frame shareholders, regulators and employees 2030 and the bold agenda the some of the changes mentioned above, for their trust in the past, present and government has set for Saudi Arabia. but also gives us a roadmap for the future of Banque Saudi Fransi. future. At its core, Leap looks to build on During 2018, the new management our strong foundations and spur further team and a reorganised operating revenue growth and diversification. While structure of the Bank delivered solid continuing to expand core strengths results. Revenues reached SAR 6.8 billion, such as Corporate Banking, we will add up 3% from last year, driven in part by new focus to grow our capabilities and the growth in net interest income and market share in Retail Banking and drive capital gain related to the sale of BSF’s digital transformation for enhanced stake in Allianz Saudi Fransi, which offset customer experience. lower fee income. Net-interest income grew by 8%, compared with 2017, driven by interest rate rises and asset price optimisation. As a result, the ratio “ONE OF THE MOST of net-interest income to non-interest income was 3-to-1. EXCITING AND IMPORTANT OUTCOMES The Bank had 1% decline in net loans, despite a large increase in Retail Banking FOR THE YEAR WAS net loans, which grew by 24%. This DEVELOPMENT OF THE increase was fuelled by a major focus BANK’S NEW LEAP on mortgages. We would have delivered a strong net income result despite the STRATEGY, A FIVE-YEAR subdued market environment, but PLAN THAT NOT ONLY for a one-time credit loss impairment charge of SAR 958 million. As a result, HELPS FRAME SOME for the year, net income declined 6.4% OF THE CHANGES to SAR 3,307 million. MENTIONED ABOVE, BUT ALSO GIVES US A ROADMAP FOR THE FUTURE.” 4 Banque Saudi Fransi Annual Report 2018
OVERVIEW
At a Glance
PROVIDING UNIVERSAL BANKING SERVICES TO OUR CUSTOMERS
BUILT ON STRENGTH – FIT FOR Today, we are never far from our THE FUTURE customers, with our 3,027-strong Throughout our 41-year history, Banque workforce spread across our Riyadh Saudi Fransi has been a cornerstone headquarters, regional offices in Jeddah, of the Saudi banking sector, providing Riyadh and Al-Khobar, and 86 branches, the financial advisory and services that creating positive change in countless have been fundamental to the sustained communities across the Kingdom. stability and growth of the organisations and individuals at the heart of the With our strengthened leadership team Kingdom’s economy. driving our new strategy focused on enhancing our core, while unlocking Building on our trusted, long-term shareholder value through strategic customer relationships and our growth beyond our core and digital commitment to continuous, customer- transformation for greater efficiency focused innovation, we have progressively and customer experience, we Leap into developed a comprehensive suite of the future with purpose and confidence. market-leading products and award- winning platforms.
OUR MISSION OUR VALUES
TRUE TO OURSELVES, ALWAYS We are honest with one another, even at the risk of temporary disharmony. It is never personal.
To become the US BEFORE ME most modern, We put ideas before ego and leverage the expertise of others. innovative and KEEP IT SIMPLE We strive to make everything we do as simple as possible. We set our people experience focused up for success and then get out of their way. We own it. bank in the region. WINNING IS FUN We seek to be number one in the hearts and minds of our people, customers and shareholders. We have limitless ambition and the drive to win.
WE ARE BSF Always putting the needs of our people, customers, shareholders and society ahead of our own personal agenda. We are a community that we defend and protect, always.
THINK BIG, ACT QUICK We think long-term in our decisions, but we make them quickly and have a bias towards action. Banque Saudi Fransi Annual Report 2018 5
LOCATIONS
Head Office
Regional Offices
Branches
AL-JOUF
AL-KHOBAR DAMMAM
MEDINA
RIYADH JEDDAH
MECCA SAUDI ARABIA
EMPLOYEES LADIES SECTIONS TOTAL POS 3,027 19 18,025
TOTAL ATM NETWORK INCLUDING REGIONAL OFFICES FULL-FLEDGED BRANCHES CASH ACCEPTANCE MACHINES
594 3 87INCLUDING 1 DEDICATED SELF-SERVICE CENTRE 6 Banque Saudi Fransi Annual Report 2018
MEASURING OUR SUCCESS
We’ve defined our strategic drivers around consistently delivering shareholder value, resilience, efficiency, outstanding customer experience, and a gold standard workplace for our employees.
We will track and report them to our shareholders. Read more about our KPIs on page 16 Banque Saudi Fransi Annual Report 2018 7
STRATEGIC REPORT
MD & CEO’s Message 8
Business Model 12
Our Strategy 14
Key Performance Indicators 16
Risk 18
Business Review 22
Financial Review 44
Our People 46 8 Banque Saudi Fransi Annual Report 2018
STRATEGIC REPORT
MD & CEO’s Message
BUILDING ON OUR STRENGTHS
It gives me great pleasure to present you with our 2018 Annual Report, the first since I became MD & CEO of Banque Saudi Fransi – one of the Kingdom’s oldest and most important financial institutions. Banque Saudi Fransi Annual Report 2018 9
As this report demonstrates, the Bank’s In order to activate Leap across the These steps are most noticeable in two current and future success is built on a organisation, we have put significant important internal mergers completed strong foundation of effective products thought into what we would like to this year: incorporating Business Banking and services; unyielding customer define BSF (i.e. our Mission). The objective into Corporate Banking and combining service; and longstanding, trusted is to have a single and simple sentence Wealth Management and High-Net-Worth relationships with clients, employees, that summarises our aspiration as Banking to form Private Banking. The government, regulators and partners. a leading bank in the Kingdom. Bank will achieve operational synergies and cost savings through these steps, The year 2018 was one of change We have also developed a new set but the more significant outcome is to for our nation and for our Bank. As an of values that will drive the delivery position us to better serve our customers. organisation, we placed renewed focus of Leap’s objectives. These values are on customer experience, strategy and both engaging and easy to remember, We can now enhance our relationship digital enablement to support our catering for the Kingdom’s young management and improve internal growth in our traditional areas of demographics. Creating more immediacy communication to unlock cross-selling strength, such as Corporate Banking, for our employees regarding our values opportunities, while delivering a more and promising areas of opportunity, will strengthen our corporate culture, integrated overall banking experience. such as Retail Banking. thereby contributing to the softer factors Examples of this include ensuring a close of our strategy, which are as important alignment between Private Banking These are challenging economic times, as our financial targets. and Corporate Banking, and the ability complicated by a rapidly changing of the new Private Banking team to offer financial landscape at home and abroad STRUCTURED FOR GROWTH a unified set of specialised services to that is being shaped by shifting consumer In 2018, we built on our strengths as our high net-worth clients. behaviour and the ongoing digital one of the largest corporate banks in transformation of financial services. the Kingdom, bolstering our organisation Our plan to build on the strong growth Against this background, we have at every level and charting a path for in Retail Banking will be achieved delivered on our plan to carry out future growth. With a focus on increasing by broadening its focus to address the a range of significant organisational transparency across our operations, we whole retail sector, building capacity, changes that will drive financial began implementing major structural implementing new policies and systems, performance, expand our market changes, which are set to improve and adding new segmentation and position and maintain the strength efficiency at all levels and support our incentives. of our balance sheet. ongoing business transformation and success. Reflecting the Leap strategy, POSITIONED TO ‘LEAP’ our reorganisation is designed to support Guiding these changes is a new five-year our customer experience goals, including strategy called “Leap”. In developing Leap, the delivery of integrated services, we took a careful look at our business enhanced customer tools and customer in the context of current market realities experience measurement. and government priorities, as well as future opportunities. Its five strategic pillars reflect where we are now and how we will change. In brief, Leap will see us solidify our leadership position in Corporate Banking, scale up our offerings and expand our reach in Retail Banking, optimise our already leading position in Private Banking, reinforce our ongoing strength in Global Markets, and digitise the operations and customer experience of the Bank. 10 Banque Saudi Fransi Annual Report 2018
STRATEGIC REPORT
MD & CEO’s Message continued
We have also focused on the governance Our Corporate Banking business was LOOKING TO TOMORROW and structure of our subsidiaries by negatively impacted by subdued demand, At the same time as we were ensuring we have the right level of including a 1% decline in loans compared implementing institutional changes, ownership and representation in these to last year. However, we maintained we were also making adjustments at the companies. We have solidified our our strong market share and leading leadership level. With the appointment ownership and control in the entities that role within the segment. This was of a number of experienced executives are directly linked to our core business. demonstrated by being a key player in to key roles across the Bank, we have We have also captured value by selling several high-profile transactions in 2018. introduced fresh perspectives to an 18% stake in Allianz Saudi Fransi (ASF), Similarly, we maintained our Private complement the deep expertise that thereby recording a meaningful capital Banking leadership position by continuing we already have at all levels and in gain during the year. Allianz, in return, has to develop new products that were all divisions of our organisation. taken majority control in ASF, bringing it well-received by our customers. closer to their core competency as one of As a result, by the end of 2018, the Bank the largest insurance companies globally. With the Bank’s focus on growing Retail had assembled the leadership, the Banking, I’m pleased to note that Retail knowledge and the capabilities to build DELIVERING STRONG RESULTS Banking sales increased by 12.8% and net on our proud history and take advantage Our numbers help tell this year’s positive income jumped 91.8%. These numbers of a resumption in the growth cycle story, despite the various headwinds we were driven by a 5% growth in personal expected in the coming years. Banque experienced. Our strong client franchise loans and 56% growth in home loans, Saudi Fransi is entering the next stage of helped drive our record revenue of SAR while reducing our retail operating its evolution as a modern, innovative and 6.8 billion, a growth of 3.4% compared expenses by 5%. experience-focused bank. We have a new to last year’s results. This was driven by mission and a renewed commitment to strong net interest income growth as Despite the challenges of constrained serving the people, the companies and well as capital gains related to the ASF liquidity and low credit growth in the the national goals of Saudi Arabia. stake sale, offsetting the lower fee market, our Global Markets Group income we experienced during the year. maintained its position as the market In that context, I am particularly proud leader in Saudi Riyal interest rate of the Saudi identity our leadership As we faced some market challenges, derivatives and structured solutions. carries for the first time at Banque Saudi particularly in the Corporate Banking Similarly, while capital markets were Fransi. I have great confidence in my business, we have focused our efforts relatively weak during the year, our team, which, incidentally, has a record on cost reduction to protect the Bank’s Investment Banking entity, Saudi Fransi percentage of Saudis, and wish to profitability. This resulted in year-on-year Capital, performed well, achieving thank them for all their hard work and cost reduction of 4%. We wouldn’t have 7.5% growth in its net profits to dedication. I also would like to thank been able to achieve this without cost SAR 104 million. our exceptional Board of Directors for discipline across the entire organisation. their ongoing guidance and support. Across the Bank as a whole, we delivered The strong revenue growth and cost a return on equity of 10.7% and a return Finally, I would like to thank the control have resulted in a record on assets of 1.7%. We continued to regulators and also acknowledge operating income before provisions maintain a prudent, well-structured our shareholders and customers, of SAR 4.5 billion, which represents a balance sheet that is well capitalised and who continue to place their assets growth of 7.5% compared to last year. well equipped for the future. At year-end, and their trust in this organisation. This clearly demonstrates the operating we had robust Capital Adequacy Ratios Your confidence energises us every strength of our franchise. of 19.8% (Tier I + Tier II) and 17.7% (Tier I). day to fulfil our mission to be a beacon of what a bank can be and to contribute Despite our record operating profit, to strengthening the Kingdom’s place we recorded a decline in net profit of in the global economy. 6.4%, which was driven by a significant impairment charge related to a single corporate client in the construction contracting sector. In response, we have put in place a well-received strategy to manage such incidents and a robust risk management approach. Banque Saudi Fransi Annual Report 2018 11
Strategic targets
MARKET SHARE 10%
ROA 2.3%
NPS #1 12 Banque Saudi Fransi Annual Report 2018
STRATEGIC REPORT
Business Model
DRIVING OUR BUSINESS GROWTH
OUR FRONTLINE BUSINESSES
Institutional Corporate Retail Banking Banking Banking Group Private Group Banking
Islamic Banking
Global Transactions Banking
Financial Institutions
SUPPORTED BY:
Operations, IT, Finance HR Premises and Legal Procurement Banque Saudi Fransi Annual Report 2018 13
Global Subsidiaries Saudi Fransi Insurance Markets Agency Group Saudi Fransi Capital
Saudi Fransi Leasing
Strategy and Digital, Customer Risk Internal Audit Compliance Experience, Change and Marketing 14 Banque Saudi Fransi Annual Report 2018
STRATEGIC REPORT
Our Strategy
DRIVING OUR BUSINESS GROWTH Chief Strategy & Digital Officer Mike Cunningham To achieve and sustain 10% market share in the Kingdom by becoming the most modern, innovative and experience focused bank in the region.