Monthly Performance Report

September 2015

Total Transactions: FY 2013-14 : 5,87,221 FY 2014-15 : 6,07,241 FY 2015-16 : 3,86,539 (Till the review month)

eDistrict

Kerala State IT Mission, Vellayambalam

Kannur - e-District Monthly Performance Report for September 2015

Table of Contents

EXECUTIVE SUMMARY ...... 3 1. OVERALL DISTRICT PERFORMANCE FOR THE MONTH ...... 4 1.1. e-District Ranking Matrix ...... 4 1.1.1. e-District Performance – Service Reach ...... 5 1.1.2. e-District Performance – Service Quality ...... 6 1.1.3. e-District Performance – Approval Quantity ...... 7 1.2. Akshaya Performance in the District – Application Quantity ...... 8 1.3. Health of e-District support infrastructure ...... 9 2. TALUK LEVEL PERFORMANCE IN THE DISTRICT FOR THE MONTH ...... 10 2.1. Taluk Office Performance ...... 10 2.2. Taluk Level Performance of Village Offices ...... 10 2.2.1. Taluk ...... 11 2.2.2. Taluk ...... 12 2.2.3. Thalasseri Taluk ...... 13 2.2.4. Thaliparambu Taluk ...... 14 3. AWARDS & RECOGNITION ...... 15 3.1. Top performers in the State for the month ...... 15

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Kannur - e-District Monthly Performance Report for September 2015

EXECUTIVE SUMMARY

 Overall, Kannur ranks 1st in terms of e-District performance in September '15  Around 22 in 1000 population have received services under e-District in Kannur during the month, which places the district at 1st position in terms of Service Reach and higher by 3.83 from September 2014  About 88% of the applications were approved within the SLA, which places Kannur at 4th position in terms of Service Quality  Kannur is at 3rd position in terms of Approval Quantity for the review month at 56,366 with approval rate of 85.92%  Transactions-wise 65,602 applications have been submitted through e-District during the month which places the district at 3rd position for Application Quantity  There is more than 1.3% decrease in approvals in September ’15 quantity-wise as compared to September '14  There is about 20% rise in approval performance during September 2015 as compared to performance during September 2014.  Kannur is at 6th position in terms of Least Return % during the month at 5.66%.

A detailed Performance Assessment is provided in the subsequent sections. Note: The statistics has been compiled based on the actual transactions data for the review month generated as on the 1st of the following month.

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Kannur - e-District Monthly Performance Report for September 2015

1. OVERALL DISTRICT PERFORMANCE FOR THE MONTH e-District performance parameters including Reach, Quantity and Quality of transactions recorded during the month in e-District across various project locations within the district has been presented in this section so as to aid stakeholders in the analysis of the overall district performance, in comparison to other districts.

1.1. e-District Ranking Matrix

The e-District ranking matrix provides the overall ranking of the districts for the month based on three performance parameters, viz. Reach, Quantity & Quality. Reach is the primary measure on which the districts are ranked, while quantity and quality of transactions are factors dependent on the same. Generally, any district which achieves high Reach in terms of service penetration through e-District consistently with more than 80% service level achievement is considered to be performing well, and 90% or more service level achievement September be considered as excellent performance.

Based on the ranking for each of these parameters, the districts are classified into three broad categories, the best performing districts, the average performing districts, and those that need improvement. The best performing districts marked in Green are expected to strive to maintain their position, whereas the average performing ones marked in Orange as well as the lagging districts marked in Red are expected to take appropriate measures to move up to the ‘top four’ league.

The ranking matrix for the month of September ‘15 is provided below: Rank District Reach Quantity Quality 1 KNR 1 3 4 2 PKD 2 2 11 3 WYD 3 13 2 4 KSD 4 10 13 5 MLP 5 1 6 6 ALP 6 6 8 7 IDK 7 12 10 8 EKM 8 4 1 9 KOZ 9 5 7 10 PTA 10 14 14 11 KLM 11 8 3 12 KTM 12 11 5 13 TSR 13 7 9 14 TVM 14 9 12

Best performing Average performing Needs improvement

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Kannur - e-District Monthly Performance Report for September 2015

1.1.1. e-District Performance – Service Reach

Service Reach based on applications approved in the State

The district-wise breakup of the

no. of people served in terms of

applications approved; per Service uptake based on applications approved in Sep-

21.82 22.32

15

thousand of the district

19.30

19.76

17.57

16.49

population for the month is 15.40

14.91

13.60

13.23

examined here. 12.70

11.17 10.75

8.36 For e.g. If there are 1 lakh people in a district and if the no. of applications approved for the month is 2000, then the no. of people served per thousand shall be (2000/1lakh)*1000 = 20. Higher the no. of people served, better Figure 1: Service uptake based on population district-wise during the review month the performance.

Trend in Service Reach (Approval) in Kannur

This shows the trend in Service FY14-15 Reach based on approvals for Service uptake based on approvals in KNR 37.88 FY15-16 the district compared to the last Financial Year 14-15. 25.32 24.11 22.32 24.35 21.13 19.68 15.67 The district holds the 1st position 19.56 19.80 9.22 17.42 18.49 16.17 in terms of service uptake 14.01 13.77 14.26 based on approvals in 7.53 September 2015, and higher than the performance in September 2014.

Figure 2: Break-up of No. of population served (per thousand) - Kannur

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Kannur - e-District Monthly Performance Report for September 2015

1.1.2. e-District Performance – Service Quality

District-wise SLA Benchmark based on processing in the State

The State best for SLA compliance during

District-wise SLA Benchmark based on transactions for September 2015 is 91.23%

Sep-15

recorded in Eranakulam, the

State average being 86.31%.

91.32%

89.76%

89.64%

88.53%

88.33%

87.05%

86.80%

85.85%

85.33%

84.50%

83.79%

83.74%

82.75% 80.88%

Figure 3: District-wise SLA achievement – September 2015

District SLA performance for Kannur

Kannur holds the 4th position in terms of SLA compliance as 88.53% of certificates had been processed within the SLA in September 2015. SLA Compliance, 58,077 88.53%

Received , 65,602

District performance

Figure 4: No. of certificates approved within SLA– September 2015

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Kannur - e-District Monthly Performance Report for September 2015

1.1.3. e-District Performance – Approval Quantity

District-wise application approvals so far in FY15-16 rd

Kannur is at 3 place based

District-wise approvals so far in FY15-16 till Sep-15

on the total no. of

401,488 certificates approved so for

374,238

339,276 323,260

in FY 2015-16.

265,987

250,679

216,188

189,288

186,914

176,983

121,104

113,797

106,177 82,820

Figure 5: District-wise approvals so far during FY 2015 -2016

District-wise application approvals in the month

Kannur holds the 3rd position based

on total no. of approvals during District-wise approvals for Sep-15

72,250

September 2015.

61,345

56,366

48,909

42,007

34,984

33,436

33,385

27,665

25,142

22,115

17,054

16,134 15,819

Figure 6: District-wise approvals – September 2015

Approval trend in Kannur in FY15-16 There is more than 1.37% rise Approval % trend in KNR FY14-15 FY15-16 in approval performance 92.75% 90.70% 89.67% during September 2015 as 87.02% 85.92% 87.64% 85.42% compared to performance 84.73% 84.80% 88.92% 86.90% during September 2014. 84.47% 84.55% 84.64% 84.46% 81.29% 82.74% 82.58%

Figure 7: Month-wise approvals - Kannur

Month-on-Month approval performance for Kannur It September be noted that there is more than 20% rise in approvals 20.68% 56,366 46,708 quantity wise based on the applications received, compared to the last year during September 2014.

Sep-14 Sep-15

Figure 8: performance- Month-on-Month 7 | P a g e

Kannur - e-District Monthly Performance Report for September 2015

1.2. Akshaya Performance in the District – Application Quantity

District-wise application transactions so far in FY15-16 Kannur is at 3rd place based

District-wise transactions so far in FY15-16 till Sep-15

on the total no. of

certificates submitted for the

479,023

444,681

386,539

365,065 FY 2015-16.

308,244

287,152

253,314

225,433

225,320

220,848

147,762

139,240

127,445 96,199

Figure 9: District-wise transactions so far during FY 2015 -2016

District-wise application transactions in the month

Kannur holds the 3rd position based

on total no. of transactions during District-wise transactions for Sep-15

84,313

September 2015.

75,229

65,602

56,226

49,403

41,726

41,241

39,453

34,212

31,609

26,735

21,212

19,902 18,712

Figure 10: District-wise transactions – September 2015

Transactions trend in Kannur in FY15-16 Kannur transaction trend FY14-15 There is more than 18% 105,470 FY15-16 increase in transactions during September 2015 72,973 72,097 65,602 68,593 59,720 57,480 47,934 45,929 compared to September 28,650 57,532 51,503 57,188 55,241 2014. 42,636 41,715 41,082 22,435

Figure 11: Month-wise total transactions - Kannur

Districtwise rate of application returns for the month

th Kannur ranks 6 in terms of the least

District-wise % of returns for Sep-15

number of applications returned 8.65%

7.83%

7.25%

7.12% 6.90%

during September 2015. 6.77%

6.19%

6.06%

5.66%

5.50%

5.28%

5.13%

4.89% 4.34%

Figure12: Application returns district-wise

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Kannur - e-District Monthly Performance Report for September 2015

1.3. Health of e-District support infrastructure

Availability Issues Resolution plan Connectivity 132/132 None reported.

IT Hardware None Laptops/desktops Complaint registered complaints in with Acer, Delay in some locations. service

Digital Signature None None reported.

HSE Availability 4/5 None reported.

Others N/A None reported.

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Kannur - e-District Monthly Performance Report for September 2015

2. TALUK LEVEL PERFORMANCE IN THE DISTRICT FOR THE MONTH

2.1. Taluk Office Performance

2669 2616 Kannur and Thalipparambu TOs are performing well. However Iritty and Thalasseri Taluk office 2025 1962 needs to take action towards improving 1434 1400 transactions. 1099 1049

Iritty Kannur Thalipparambu Thalasseri

2.2. Taluk Level Performance of Village Offices

Taluk level performance evaluation criteria: Any Village Office with less than 100 minimum transactions during the review month or less than 80% 21,405 18,765 20,132 approvals has been considered lagging. 17,554 16,055 14,209 Villages with outstanding performance has been rated 9,377 based on the following criteria: 8,515  Gold rated Village Offices in the district - Processing of 300 or more certificates with 90% or more approvals and SLA of 90% or more  Silver rated Village Offices in the district - Processing Iritty Kannur Thalipparambu Thalasseri of 300 or more certificates with 80% or more approvals and SLA of 80% or more

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Kannur - e-District Monthly Performance Report for September 2015

2.2.1.

Iritty Received Processed

878

816

779

777

754

727

619

568

566

552

534

523

521

515

504

479

474

472

422

419

416

412

411

404

397

395

378

353

339

322

321

293

292 292

291

266

220 191

Received: 9,377 Processed: 8,515 SLA: 86.51% Approval rate: 84.58%

Villages with outstanding performance Lagging Villages

Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Kottiyur 1. Kanichar None None 1. Kolari 2. Nuchyad 2. Muzhukunnu 2. 3. Pazhassi 3. 3. Padiyur 4. 4. Chavasseri 5. 6. Kelakam 7.

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Kannur - e-District Monthly Performance Report for September 2015

2.2.2.

Received Processed

Kannur

929

1025

867

820

815

807

806

795

776

755

744

715

697

695

678

672

655 655

651

632

618

606

605

603

595

586

581

575

571 571

554

551

528 528

526

522

512

503

501

499

491

484

459

451

438

431

427

416

414

413

412

410

405

399

381

379

360

356

344

338

325

308

242

241

198

194

147 132

Received: 18,765 Processed: 17,554 SLA: 90.68% Approval rate: 87.36%

Villages with outstanding performance Lagging Villages

Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Azhikode South 1. Kanjirode None None 1. Anjarakkandi 2. Azhikode North 2. 2. Panappuzha 3. 3. 4. 4. Kadamboor 5. Chirakkal 5. Kannadipparambu 6. Kunnimangalam 7. 6. 8. Munderi 7. Mattul 9. 8. Pallikkunnu 10. 9. Valiyannur 11. 12. Chembilod 13. 14. Elayavur 15. Ezhom 16. Kallyasseri

17. Kannur 1 18. Makreri 19. 20. Puzhathi

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Kannur - e-District Monthly Performance Report for September 2015

2.2.3. Thalasseri Taluk

Thalasseri Received Processed

846

803

698

688

672

618

597

585

576

573

572

570

540

534

531

517

506

505

501

500

480 480

479

468

464

460

453

448

444

443

432

430

428

427

424 424

421

412

406

396

394

390

388

386

381

377

373 373

369

361

360

340

338

335

333

332

331

330

313

307

302

281

265

262

260

248

235

209

172 168

Received: 16,055 Processed: 14,209 SLA: 83.18% Approval rate: 81.54%

Villages with outstanding performance Lagging Villages

Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Koodali 1. Panniyannur None None 1. Chokli 2. Panur 2. Patyam 2. Dharmadam 3. 3. Cheruvancherri 3. 4. Eruvatti 4. Kandankunnu 5. Kodiyeri 5. Kathirur 6. 6. 7. 7. Kolavallur 8. 8. Kolayad 9. Pattannur 9. Koothuparambu 10. Sivapuram 11. 10. Kottayam 11. 12. 13. 14. 15. Puthur 16.

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Kannur - e-District Monthly Performance Report for September 2015

2.2.4. Thaliparambu Taluk

Received Processed

Thalipparambu

986

947

1065

865

849

838

813

806

802

799

785

740

737

690

689

687

674

671

654

651

641

639

606

605

599

578

574

565

564

557

552

543

508

507

493

490

482

480

469

465

454

438

414

409

392

390

386

379

375

374

370

366

365

362

361

356

350 350

344

333

327

325

321 321

314

305

301

300

297

287

280

276

273

265

257

245

241

239

238

234

232

230

229

225

201

195

176 170

Received: 21,405 Processed: 20,132 SLA: 91.54% Approval rate: 88.53%

Villages with outstanding performance Lagging Villages Gold Rated Villages Silver Rated Villages 1. Eruvasseri 1. Alakkode Zero issuance Less issuance (<100) Less approvals (<80%) 2. Kayaralam 2. Irikkur 3. Kooveri None None 1. 4. Malappattam 3. Korom 2. Kankol 5. 4. Kurumathur 6. Newnaduvil 5. Kuttiyattur 7. Nidiyenga 6. 8. 9. Payyavur 7. Ramathali 10. Peringom 8. 11. Pulingom 9. Vellur 12. Thalipparambu 10. Chengalayi 13. Thimiri 14. 11. Kolacherry 15. 12. 16. Velladu 13.

14. Payyannur

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Kannur - e-District Monthly Performance Report for September 2015

3. AWARDS & RECOGNITION

3.1. Top performers in the State for the month

TOP 3 TAHASILDARS TOP VILLAGE OFFICERS IN THE STATE

Top tahasildars with highest approvals Top Village Officers in each district with highest approvals.

(In order to ensure a fair chance to all the officials in the Monthly e-District Awards programme, the number of times an individual is entitled to receive the top performer award has been restricted to 2 in a year. The overall top performers of the year shall be eligible for the Annual e-District State Awards programme under various categories.)

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Kannur - e-District Monthly Performance Report for September 2015

TOP VILLAGE OFFICES IN THE STATE DISTRICT-WISE

Top 3 Gold/Silver rated Village Offices in each district with highest processing.

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