Monthly Performance Report
September 2015
Total Transactions: FY 2013-14 : 5,87,221 FY 2014-15 : 6,07,241 FY 2015-16 : 3,86,539 (Till the review month)
eDistrict Kerala
Kerala State IT Mission, Vellayambalam Thiruvananthapuram
Kannur - e-District Monthly Performance Report for September 2015
Table of Contents
EXECUTIVE SUMMARY ...... 3 1. OVERALL DISTRICT PERFORMANCE FOR THE MONTH ...... 4 1.1. e-District Ranking Matrix ...... 4 1.1.1. e-District Performance – Service Reach ...... 5 1.1.2. e-District Performance – Service Quality ...... 6 1.1.3. e-District Performance – Approval Quantity ...... 7 1.2. Akshaya Performance in the District – Application Quantity ...... 8 1.3. Health of e-District support infrastructure ...... 9 2. TALUK LEVEL PERFORMANCE IN THE DISTRICT FOR THE MONTH ...... 10 2.1. Taluk Office Performance ...... 10 2.2. Taluk Level Performance of Village Offices ...... 10 2.2.1. Iritty Taluk ...... 11 2.2.2. Kannur Taluk ...... 12 2.2.3. Thalasseri Taluk ...... 13 2.2.4. Thaliparambu Taluk ...... 14 3. AWARDS & RECOGNITION ...... 15 3.1. Top performers in the State for the month ...... 15
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Kannur - e-District Monthly Performance Report for September 2015
EXECUTIVE SUMMARY
Overall, Kannur ranks 1st in terms of e-District performance in September '15 Around 22 in 1000 population have received services under e-District in Kannur during the month, which places the district at 1st position in terms of Service Reach and higher by 3.83 from September 2014 About 88% of the applications were approved within the SLA, which places Kannur at 4th position in terms of Service Quality Kannur is at 3rd position in terms of Approval Quantity for the review month at 56,366 with approval rate of 85.92% Transactions-wise 65,602 applications have been submitted through e-District during the month which places the district at 3rd position for Application Quantity There is more than 1.3% decrease in approvals in September ’15 quantity-wise as compared to September '14 There is about 20% rise in approval performance during September 2015 as compared to performance during September 2014. Kannur is at 6th position in terms of Least Return % during the month at 5.66%.
A detailed Performance Assessment is provided in the subsequent sections. Note: The statistics has been compiled based on the actual transactions data for the review month generated as on the 1st of the following month.
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Kannur - e-District Monthly Performance Report for September 2015
1. OVERALL DISTRICT PERFORMANCE FOR THE MONTH e-District performance parameters including Reach, Quantity and Quality of transactions recorded during the month in e-District across various project locations within the district has been presented in this section so as to aid stakeholders in the analysis of the overall district performance, in comparison to other districts.
1.1. e-District Ranking Matrix
The e-District ranking matrix provides the overall ranking of the districts for the month based on three performance parameters, viz. Reach, Quantity & Quality. Reach is the primary measure on which the districts are ranked, while quantity and quality of transactions are factors dependent on the same. Generally, any district which achieves high Reach in terms of service penetration through e-District consistently with more than 80% service level achievement is considered to be performing well, and 90% or more service level achievement September be considered as excellent performance.
Based on the ranking for each of these parameters, the districts are classified into three broad categories, the best performing districts, the average performing districts, and those that need improvement. The best performing districts marked in Green are expected to strive to maintain their position, whereas the average performing ones marked in Orange as well as the lagging districts marked in Red are expected to take appropriate measures to move up to the ‘top four’ league.
The ranking matrix for the month of September ‘15 is provided below: Rank District Reach Quantity Quality 1 KNR 1 3 4 2 PKD 2 2 11 3 WYD 3 13 2 4 KSD 4 10 13 5 MLP 5 1 6 6 ALP 6 6 8 7 IDK 7 12 10 8 EKM 8 4 1 9 KOZ 9 5 7 10 PTA 10 14 14 11 KLM 11 8 3 12 KTM 12 11 5 13 TSR 13 7 9 14 TVM 14 9 12
Best performing Average performing Needs improvement
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Kannur - e-District Monthly Performance Report for September 2015
1.1.1. e-District Performance – Service Reach
Service Reach based on applications approved in the State
The district-wise breakup of the
no. of people served in terms of
applications approved; per Service uptake based on applications approved in Sep-
21.82 22.32
15
thousand of the district
19.30
19.76
17.57
16.49
population for the month is 15.40
14.91
13.60
13.23
examined here. 12.70
11.17 10.75
8.36 For e.g. If there are 1 lakh people in a district and if the no. of applications approved for the month is 2000, then the no. of people served per thousand shall be (2000/1lakh)*1000 = 20. Higher the no. of people served, better Figure 1: Service uptake based on population district-wise during the review month the performance.
Trend in Service Reach (Approval) in Kannur
This shows the trend in Service FY14-15 Reach based on approvals for Service uptake based on approvals in KNR 37.88 FY15-16 the district compared to the last Financial Year 14-15. 25.32 24.11 22.32 24.35 21.13 19.68 15.67 The district holds the 1st position 19.56 19.80 9.22 17.42 18.49 16.17 in terms of service uptake 14.01 13.77 14.26 based on approvals in 7.53 September 2015, and higher than the performance in September 2014.
Figure 2: Break-up of No. of population served (per thousand) - Kannur
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Kannur - e-District Monthly Performance Report for September 2015
1.1.2. e-District Performance – Service Quality
District-wise SLA Benchmark based on processing in the State
The State best for SLA compliance during
District-wise SLA Benchmark based on transactions for September 2015 is 91.23%
Sep-15
recorded in Eranakulam, the
State average being 86.31%.
91.32%
89.76%
89.64%
88.53%
88.33%
87.05%
86.80%
85.85%
85.33%
84.50%
83.79%
83.74%
82.75% 80.88%
Figure 3: District-wise SLA achievement – September 2015
District SLA performance for Kannur
Kannur holds the 4th position in terms of SLA compliance as 88.53% of certificates had been processed within the SLA in September 2015. SLA Compliance, 58,077 88.53%
Received , 65,602
District performance
Figure 4: No. of certificates approved within SLA– September 2015
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Kannur - e-District Monthly Performance Report for September 2015
1.1.3. e-District Performance – Approval Quantity
District-wise application approvals so far in FY15-16 rd
Kannur is at 3 place based
District-wise approvals so far in FY15-16 till Sep-15
on the total no. of
401,488 certificates approved so for
374,238
339,276 323,260
in FY 2015-16.
265,987
250,679
216,188
189,288
186,914
176,983
121,104
113,797
106,177 82,820
Figure 5: District-wise approvals so far during FY 2015 -2016
District-wise application approvals in the month
Kannur holds the 3rd position based
on total no. of approvals during District-wise approvals for Sep-15
72,250
September 2015.
61,345
56,366
48,909
42,007
34,984
33,436
33,385
27,665
25,142
22,115
17,054
16,134 15,819
Figure 6: District-wise approvals – September 2015
Approval trend in Kannur in FY15-16 There is more than 1.37% rise Approval % trend in KNR FY14-15 FY15-16 in approval performance 92.75% 90.70% 89.67% during September 2015 as 87.02% 85.92% 87.64% 85.42% compared to performance 84.73% 84.80% 88.92% 86.90% during September 2014. 84.47% 84.55% 84.64% 84.46% 81.29% 82.74% 82.58%
Figure 7: Month-wise approvals - Kannur
Month-on-Month approval performance for Kannur It September be noted that there is more than 20% rise in approvals 20.68% 56,366 46,708 quantity wise based on the applications received, compared to the last year during September 2014.
Sep-14 Sep-15
Figure 8: Kannur District performance- Month-on-Month 7 | P a g e
Kannur - e-District Monthly Performance Report for September 2015
1.2. Akshaya Performance in the District – Application Quantity
District-wise application transactions so far in FY15-16 Kannur is at 3rd place based
District-wise transactions so far in FY15-16 till Sep-15
on the total no. of
certificates submitted for the
479,023
444,681
386,539
365,065 FY 2015-16.
308,244
287,152
253,314
225,433
225,320
220,848
147,762
139,240
127,445 96,199
Figure 9: District-wise transactions so far during FY 2015 -2016
District-wise application transactions in the month
Kannur holds the 3rd position based
on total no. of transactions during District-wise transactions for Sep-15
84,313
September 2015.
75,229
65,602
56,226
49,403
41,726
41,241
39,453
34,212
31,609
26,735
21,212
19,902 18,712
Figure 10: District-wise transactions – September 2015
Transactions trend in Kannur in FY15-16 Kannur transaction trend FY14-15 There is more than 18% 105,470 FY15-16 increase in transactions during September 2015 72,973 72,097 65,602 68,593 59,720 57,480 47,934 45,929 compared to September 28,650 57,532 51,503 57,188 55,241 2014. 42,636 41,715 41,082 22,435
Figure 11: Month-wise total transactions - Kannur
Districtwise rate of application returns for the month
th Kannur ranks 6 in terms of the least
District-wise % of returns for Sep-15
number of applications returned 8.65%
7.83%
7.25%
7.12% 6.90%
during September 2015. 6.77%
6.19%
6.06%
5.66%
5.50%
5.28%
5.13%
4.89% 4.34%
Figure12: Application returns district-wise
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Kannur - e-District Monthly Performance Report for September 2015
1.3. Health of e-District support infrastructure
Availability Issues Resolution plan Connectivity 132/132 None reported.
IT Hardware None Laptops/desktops Complaint registered complaints in with Acer, Delay in some locations. service
Digital Signature None None reported.
HSE Availability 4/5 None reported.
Others N/A None reported.
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Kannur - e-District Monthly Performance Report for September 2015
2. TALUK LEVEL PERFORMANCE IN THE DISTRICT FOR THE MONTH
2.1. Taluk Office Performance
2669 2616 Kannur and Thalipparambu TOs are performing well. However Iritty and Thalasseri Taluk office 2025 1962 needs to take action towards improving 1434 1400 transactions. 1099 1049
Iritty Kannur Thalipparambu Thalasseri
2.2. Taluk Level Performance of Village Offices
Taluk level performance evaluation criteria: Any Village Office with less than 100 minimum transactions during the review month or less than 80% 21,405 18,765 20,132 approvals has been considered lagging. 17,554 16,055 14,209 Villages with outstanding performance has been rated 9,377 based on the following criteria: 8,515 Gold rated Village Offices in the district - Processing of 300 or more certificates with 90% or more approvals and SLA of 90% or more Silver rated Village Offices in the district - Processing Iritty Kannur Thalipparambu Thalasseri of 300 or more certificates with 80% or more approvals and SLA of 80% or more
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Kannur - e-District Monthly Performance Report for September 2015
2.2.1. Iritty Taluk
Iritty Received Processed
878
816
779
777
754
727
619
568
566
552
534
523
521
515
504
479
474
472
422
419
416
412
411
404
397
395
378
353
339
322
321
293
292 292
291
266
220 191
Received: 9,377 Processed: 8,515 SLA: 86.51% Approval rate: 84.58%
Villages with outstanding performance Lagging Villages
Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Kottiyur 1. Kanichar None None 1. Kolari 2. Nuchyad 2. Muzhukunnu 2. Manathana 3. Pazhassi 3. Ayyankunnu 3. Padiyur 4. Vilamana 4. Chavasseri 5. Keezhur 6. Kelakam 7. Vayathur
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Kannur - e-District Monthly Performance Report for September 2015
2.2.2. Kannur Taluk
Received Processed
Kannur
929
1025
867
820
815
807
806
795
776
755
744
715
697
695
678
672
655 655
651
632
618
606
605
603
595
586
581
575
571 571
554
551
528 528
526
522
512
503
501
499
491
484
459
451
438
431
427
416
414
413
412
410
405
399
381
379
360
356
344
338
325
308
242
241
198
194
147 132
Received: 18,765 Processed: 17,554 SLA: 90.68% Approval rate: 87.36%
Villages with outstanding performance Lagging Villages
Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Azhikode South 1. Kanjirode None None 1. Anjarakkandi 2. Azhikode North 2. Chelora 2. Panappuzha 3. Cherukunnu 3. Iriveri 4. Cheruthazham 4. Kadamboor 5. Chirakkal 5. Kannadipparambu 6. Kunnimangalam 7. Madayi 6. Kannapuram 8. Munderi 7. Mattul 9. Muzhappilangad 8. Pallikkunnu 10. Narath 9. Valiyannur 11. Pappinisseri 12. Chembilod 13. Edakkad 14. Elayavur 15. Ezhom 16. Kallyasseri
17. Kannur 1 18. Makreri 19. Mavilayi 20. Puzhathi
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Kannur - e-District Monthly Performance Report for September 2015
2.2.3. Thalasseri Taluk
Thalasseri Received Processed
846
803
698
688
672
618
597
585
576
573
572
570
540
534
531
517
506
505
501
500
480 480
479
468
464
460
453
448
444
443
432
430
428
427
424 424
421
412
406
396
394
390
388
386
381
377
373 373
369
361
360
340
338
335
333
332
331
330
313
307
302
281
265
262
260
248
235
209
172 168
Received: 16,055 Processed: 14,209 SLA: 83.18% Approval rate: 81.54%
Villages with outstanding performance Lagging Villages
Gold Rated Villages Silver Rated Villages Zero issuance Less issuance (<100) Less approvals (<80%) 1. Koodali 1. Panniyannur None None 1. Chokli 2. Panur 2. Patyam 2. Dharmadam 3. Peringathur 3. Cheruvancherri 3. Eranholi 4. Eruvatti 4. Kandankunnu 5. Kodiyeri 5. Kathirur 6. Manantheri 6. Keezhallur 7. Mangattidam 7. Kolavallur 8. Mokeri 8. Kolayad 9. Pattannur 9. Koothuparambu 10. Sivapuram 11. Thalassery 10. Kottayam 11. Paduvilayi 12. Pathiriyad 13. Peringalam 14. Pinarayi 15. Puthur 16. Thrippangottur
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Kannur - e-District Monthly Performance Report for September 2015
2.2.4. Thaliparambu Taluk
Received Processed
Thalipparambu
986
947
1065
865
849
838
813
806
802
799
785
740
737
690
689
687
674
671
654
651
641
639
606
605
599
578
574
565
564
557
552
543
508
507
493
490
482
480
469
465
454
438
414
409
392
390
386
379
375
374
370
366
365
362
361
356
350 350
344
333
327
325
321 321
314
305
301
300
297
287
280
276
273
265
257
245
241
239
238
234
232
230
229
225
201
195
176 170
Received: 21,405 Processed: 20,132 SLA: 91.54% Approval rate: 88.53%
Villages with outstanding performance Lagging Villages Gold Rated Villages Silver Rated Villages 1. Eruvasseri 1. Alakkode Zero issuance Less issuance (<100) Less approvals (<80%) 2. Kayaralam 2. Irikkur 3. Kooveri None None 1. Chuzhali 4. Malappattam 3. Korom 2. Kankol 5. Morazha 4. Kurumathur 6. Newnaduvil 5. Kuttiyattur 7. Nidiyenga 6. Kuttiyeri 8. Pariyaram 9. Payyavur 7. Ramathali 10. Peringom 8. Sreekandapuram 11. Pulingom 9. Vellur 12. Thalipparambu 10. Chengalayi 13. Thimiri 14. Thirumeni 11. Kolacherry 15. Vayakkara 12. Mayyil 16. Velladu 13. Pattuvam
14. Payyannur
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Kannur - e-District Monthly Performance Report for September 2015
3. AWARDS & RECOGNITION
3.1. Top performers in the State for the month
TOP 3 TAHASILDARS TOP VILLAGE OFFICERS IN THE STATE
Top tahasildars with highest approvals Top Village Officers in each district with highest approvals.
(In order to ensure a fair chance to all the officials in the Monthly e-District Awards programme, the number of times an individual is entitled to receive the top performer award has been restricted to 2 in a year. The overall top performers of the year shall be eligible for the Annual e-District State Awards programme under various categories.)
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Kannur - e-District Monthly Performance Report for September 2015
TOP VILLAGE OFFICES IN THE STATE DISTRICT-WISE
Top 3 Gold/Silver rated Village Offices in each district with highest processing.
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