East Herts Citizens Advice Service

Annual Report 2013 / 2014

Report by the Chair of our Trustee Board

Our challenges are various - funding is tight and resources must be managed judiciously. Meanwhile our clients' problems become ever more complicated as economic factors and benefit changes bite.

In this environment the development of partnerships has become key to our existence as they expand our reach to clients in most need, while allowing us to provide specialist advice Elaine Connor - Chair through organisations with whom we can establish long-term cross-referral systems.

In October we started the two year Big Lottery funded Advice Services Transition Fund: its simpler name of Joining Up the Dots aptly reflects a new approach to reaching specific clients Firstly I'd like to thank our out-going Chair, Jeff through a network of specialist organisations in our Farrington, for the last five years of his calm area. We are delighted to have benefited from the influence as he steered the organisation through exploratory approach of our new colleagues difficult times: we are delighted that he remains a working on this and our other partnership projects trustee and that we will continue to benefit from his and look forward to developing the initiatives wise words and measured perspective as we meet involved both in the short term, and to establishing the increasingly tough challenges ahead. longer term legacies too.

Huge thanks also go to all our personnel, both paid We are grateful to East Herts Council for their staff and volunteers who, in ever more demanding understanding of our service and their stalwart roles, routinely go well beyond the call of duty on support for our core funding: we remain aware that behalf of our clients. Enquiries have become more all budgets are under pressure and are relieved complex and numerous, and requirements for that our clients, often the most vulnerable in delivery and record-keeping often demand society, remain a priority in the region. supreme levels of devotion and patience. It has been said before, but people do not join Citizens Finally I would like to thank my fellow trustees for Advice for an easy life and we thank all our staff for their energetic and collaborative approach to the meeting this challenge. board and their unstinting efforts on behalf of the

citizens of East Hertfordshire. Our organisation constantly evolves in this ever changing environment and, in her first full year as

District Manager, Laura Hyde has been in the vanguard of developments. Laura, as someone who has not worked within Citizens Advice until recently, has provided a fresh perspective, embracing new methodologies with enthusiasm and passion and thanks go to her for her determination and resolve. We are grateful to East Herts Council for their understanding of our service and their stalwart support for our core funding.

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Introduction to our Core Service

Aims and Principles Accessing the Core Service The Citizens Advice service provides free, independent, confidential and impartial advice to Our core service can be accessed in a number everyone on their rights and responsibilities. It of ways. values diversity, promotes equality, and challenges discrimination. Drop-in sessions

The service aims: Bishop’s Stortford Bureau: 74 South Street, Bishop’s Stortford, Herts CM23 3AZ  To provide the advice people need for the problems they face Monday to Thursday 10am - 2pm

 To improve the policies and practices that affect people’s lives Hertford Bureau: 4 Yeoman’s Court, Ware Road, Hertford, Herts SG13 7HJ The Citizens Advice service helps people resolve Monday, Wednesday, Thursday 10am - 2pm their legal, money and other problems by providing information and advice and by influencing policy makers. Citizens Advice Buntingford Outreach: The Manor House, 21 Bureaux use evidence of their clients’ problems to High Street, Buntingford, Herts SG9 9AB campaign for improvements in laws and services Monday 10am - 4pm, Tuesday and Wednesday that affect everyone. 10am - 1pm

East Herts Citizens Advice Service is an Ware Outreach: Tudor Square Hub, 20 Tudor independent registered charity. Without funding Square, West Street, Ware, Herts SG12 9XF and our 90 volunteers we could not continue to Tuesday 10am - 1pm provide our services to the people of East Hertfordshire.

Thank you to East Herts Council, Uttlesford Sawbridgeworth Outreach: The Council District Council, Buntingford Town Council, Ware Offices, Sayesbury Manor, Bell Street, Charities, Sawbridgeworth Town Council, Sawbridgeworth, Herts CM21 9AN volunteer fundraisers, and other donors and Monday 10am - 12pm supporters for their help funding our core service. Online

Information Assurance www.adviceguide.org.uk We have adopted the recommended Citizens Advice Information Assurance Policy and manage our information risks on a quarterly basis through the Risk Phone Sub-Committee of the Trustee Board Hertfordshire Adviceline 03444 111 444

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Introduction to our Projects

Project Delivery In addition to our core service we are working with the following partners to provide specialist advice:

The Albert Hunt The Albert Hunt Charitable Trust & Isabel Hospice Charitable Trust The Friends of EHCAS Benefits Advice Project: Janet Piercy & The Friends of Mental Health Project: Ray Morar. Stephen Cambery EHCAS Project ended 31 July 2013 Benefits Advice to Bereaved Families: Volunteer advisers Big Lottery Fund Supporting Impact Project (with financial support from the Big Lottery Fund): Joining Up the Dots (Advice Services Volunteer advisers. Project ended 31 Transition Fund): Christine Gillham, August 2013 Diana Davis, Annie Meeten & Debra Cummins Riversmead Housing Association

Circle Housing South Anglia Welfare Benefits and Money Advice Project: Sharon Lester, Debra Cummins, Debt Advice Project: John Bullen Alexander Gourney, John Bullen, Ray Financial Capability Project: Diana Davis Morar, Susie Brickwood & Lucinda & Linda Arter Campbell-Gray

East Herts Council Uttlesford District Council Homeless Prevention Project: Sharon Advice to Uttlesford Residents: Lester & Catherine Walker Volunteer advisers Welfare Benefits Project: Catherine Walker Ware Charities Ware Charities HertsAid Outreach drop-in and advice service for clients of Ware, Wareside and Generalist Advice, Welfare Benefits and Thundridge: Alexander Gourney & Money Advice Project: Angela Chapman volunteer advisers

Herts County Council Benefits Take Up Project (county wide We are proud to work in project): Jeanette Spencer partnership with other Keep Warm, Stay Well Project (county wide project): Debra Cummins organisations in Hertfordshire. Herts Welfare Assistance Scheme Project (county wide project): Ray Morar Thank you to all of our partners & Debra Cummins for their on-going support. Food Bank Advice Project: To recruit Debt Project: To recruit Apprentice Project: To recruit 4

Introduction to our Projects

Some Project Impacts and Outcomes Welfare Benefits & Money Advice Project

Benefits Take Up Project Riversmead Housing Association provides funding for us to help their tenants who are facing financial, family, housing or consumer problems and often This project is funded by Herts County Council to eviction proceedings due to rent arrears. make home visits to clients that are housebound, live rurally or have difficulty getting to a bureau. It Rent arrears (and other debts) are rarely as simple can help people with Personal Independence as an individual choosing not to pay their bills. Payment (PIP), Attendance Allowance (AA), Many clients referred to this project survive on a Disability Living Allowance (DLA) renewals and low income and receive part or full benefits; many Employment and Support Allowance (ESA) are ill, disabled or vulnerable and will often have questionnaires. We also offer all clients a benefit experienced a drastic change in circumstances check. which triggers a domino effect throughout their lives. An example of a positive outcome was for a client A common difficulty is navigating the administrative referred for help with a PIP form. The adviser processes of local authorities, the benefits system made a home visit and completed this, but the and HM Revenue and Customs. client had no income. The client’s Statutory Sick Pay was due to run out the following week, so we Project outcomes include: did a benefit check which indicated entitlement to  Charity grant of £3,000 for a working family ESA, housing benefit, council tax support and to provide 24 hour care for a severely pension credit. The client applied for all these and disabled child. The family had fallen into is now over £8000 per year better off, even without arrears when illness and hospital treatment the PIP (which has still not been processed and is required unpaid time off work and no one of our social policy issues). This means the entitlement to benefits client is less stressed and less desperate for the PIP money to come through.  Successfully negotiated removal of £700 (unfair) bailiff’s fees and an affordable repayment plan for Council Tax arrears Homeless Prevenon Project  Applied for an Affinity Trust Fund water grant and low income energy tariff, negotiated This project helps clients who have rent or payment plan and provided financial mortgage arrears and are threatened with eviction. education and budgeting advice for single It can be very challenging to try and help people parent suffering an unexpected who only ask for help very late in the process and bereavement. Client is now working part- already have an eviction date. Clients facing time, living within a budget and is well on the eviction are under a great deal of stress and find way to repaying debts the prospect of a court hearing very daunting so they need support and guidance to help them to  Resolved complicated benefit history of a prepare properly. vulnerable client who had suffered health problems following the death of a family A successful case study was a couple living in an member. This resulted in a lump sum back- adapted housing association property with their payment of benefits, together with on-going family. They had significant rent arrears because entitlement and other support of repeated problems with benefits. The eviction was suspended and they are now having further  Provided budgeting advice for clients with debt advice to get their finances back on track. adult children who live at home and the resulting impact on Housing Benefit and Council Tax  Assisted clients to apply for Discretionary Housing Payments to help with Under Occupancy Subsidy (bedroom tax) while Jeanette Spencer - Benefits Take options for downsizing or maximising income Up Project Worker 5 were considered

Advice Services Transition Fund - Joining Up the Dots Project

In May 2013 East Herts Citizens Advice Service  Exploring new models of advice service was allocated £248,924 from the Cabinet Office delivery and the Big Lottery Fund through their Advice  Setting up new outreach advice services to Services Transition Fund. The Fund was two-year support people in the rural areas of East funding to be used to help the not-for-profit sector Herts and people who have mental health transform and adapt to a new funding environment conditions by:  Setting up a referral system between  Renewing its service models to reduce organisations in East Herts, ensuring that duplication clients are referred quickly to the agency that  Measuring the difference services can make is best equipped to deal with their problem to people’s lives  Evidence the impact of advice onto people’s  Bringing providers together to be more lives in East Herts efficient and effective Only 25% of the money awarded can be used for service provision. The Project Team The funding has enabled us to set up a new, two- We are the lead organisation for the project and year multi-strand project called Joining Up the have recruited four additional staff members to Dots. Our work began officially on 1st October 2013 manage and deliver the aims of the project. when we set out with six core partners. Christine Gillham is project coordinator and oversees the delivery and monitoring of the project. East Herts Council Diana Davis is training coordinator. She divides her time between the core service - training new Circle Housing South Anglia and existing advisers, and the project - delivering training to external partner organisations’ staff, Mind in Mid Herts volunteers and service users. Annie Meeten is outreach adviser. She provides NextStep advice to people with mental health problems and to people in the more rural areas of East Herts.

HertsAid Debra Cummins is advice session supervisor for the project.

East Herts Citizens Advice Service

Project Aims The project aims to pilot and develop new ways of working to improve access to advice and information in East Hertfordshire by:  Raising awareness of existing information and advice services  Developing joint working between organisations giving advice and information in East Herts, making advice providers more Left to right: Christine Gillham, Debra Cummins, Diana efficient 6 Davis, Annie Meeten

Advice Services Transition Fund - Joining Up the Dots Project

Achievements So Far Supporting People in the Rural Areas Part of the funding from the Big Lottery Fund will Partnership Working be used to provide local community groups and voluntary organisations with IT equipment to The project has enabled us to strengthen our links enable their service users to access information with the voluntary and advice sector in East Herts and advice online. as well as the county as a whole. In March 2014 the project funded a computer for We have further developed our links with the other the community hub based at Ferndale Sheltered nine CABx in Hertfordshire who are also delivering Housing Scheme in Much Hadham. This will be similar projects in their locality. We are sharing used by visitors of the community hub to find resources and learning from each other. information to self-help. They will be supported by We are grateful to several organisations for the staff at Ferndale Sheltered Housing who have allowing us to talk to and consult with their young received training from us on how to source reliable people, older people, people in rural areas and information online and how to signpost to relevant people belonging to minority ethnic groups. Thanks agencies. to: The Joining Up the Dots project will end in September 2015. East Herts YMCA Buntingford and Ware Youth Town Councils Herts CDA UK Youth Parliament Hertfordshire CVS East Herts and Broxbourne

Supporting People with Mental Health “Your mental health does fluctuate… Problems the actual debt and my mental health Mental Health problems are common and there is clear evidence that mental health problems can feed off each other” cause severe debt, and severe debt can cause mental health problems. The impact of debt is Mind focus group participant wider than just financial problems: relationships break up, families break down, people lose their home. From the end of October 2013, our outreach adviser started supporting people with mental Issues for Clients with Mental Health health problems in our offices in Bishop’s Stortford Problems Health and community care and Hertford. These cases tend to be more Relationships and Legal 4% complex and take longer to deliver an outcome for family 4% 4% the client. Housing 4% Benefits January 2014 saw the start of our outreach service 23% in partnership with Mind in Mid Herts at their Seed Warehouse project in Hertford. Our outreach adviser is available one day a week to support their service users.

Debts 61% 7

Our Activity April 2013 - March 2014

April Welfare Reforms introduced including November Elaine Connor replaces Jeff Council Tax Support and Under Farrington as Chair of Trustees. Occupancy Subsidy. Herts Welfare Assistance Scheme December Business and Development Plan launched. approved. Launch of our new payroll system. Trustee Roger Merton given MBE in Queen’s New Year’s Honours. May East Herts Council Welfare Benefits project starts. Quality Audit by Citizens Advice. New website www.ehcas.org.uk.

Roger Merton June New Client Management system Petra rolled out across Hertfordshire. January Sawbridgeworth outreach service Anything Goes string quartet fundraise moves to the Town Council offices. £414 at our Sunday tea concert.

February Murder Mystery fundraising event July Bishop’s Stortford office re-opens for held by Braughing Drama Group full service on Wednesdays thanks to raises £458. funding from Uttlesford District Council. March Financial Capability project with Circle Housing South Anglia begins. August Celebrate Jenny Merton’s 30 year service with the CAB. Funding from Hertfordshire County Council allows for new projects

including apprenticeship and debt work. Jenny Merton Power of Partnership event co- hosted by the Citizens Advice September New project with Isabel Hospice Bureaux in Hertfordshire. supporting bereaved families.

October Joining Up the Dots project launches, supported by the Big Lottery Fund. Mark Prisk’s ClickHere Campaign launches in response to our findings on digital access. Annie Meeten fundraises £525 by The Power of Partnership Event as depicted by ‘Scribe’ running the Chester Marathon.

8 Annie Meeten

Our Social Policy

East Herts Citizens Advice Service helps people at ClickHere Campaign all levels. Advice on individual problems is provided through face-to-face meetings, phone In 2012 / 13 we conducted research with clients in calls, emails and adviceguide.org.uk. our waiting rooms to find out how ready they were We also campaign locally, regionally and nationally for Universal Credit being ‘digital by default’. We for improvements to the services and laws that found out that of 1200 people surveyed affect our clients. This is Social Policy. We use evidence from clients to suggest improvements to 17% were unable to use a computer / the processes that affect both our clients and those access the internet who may never visit Citizens Advice. Our evidence supporting change is shared with 29% had no internet access at home policymakers in local and national government and We shared our findings with Mark Prisk MP who with the wider public. Thus one person’s visit to a CAB could ultimately lead to a change in policy or worked with local partners to produce a ‘map’ of law that will improve the lives of many. internet access across the District. The ClickHere Campaign was launched in October 2013. Evidence for social policy is derived from the issues our clients raise and from surveys carried out in our waiting rooms. We present this evidence in several ways:  To Citizens Advice by completing Bureau Evidence Forms (eBEFs) where the evidence from many bureaux is developed into national campaigns  By contacting local representatives, MPs, District and County Councillors  By working on common issues with other bureaux in Hertfordshire and Bedfordshire Food Bank Usage This year we raised 117 eBEFs, mainly on benefits Food banks opened in Bishop’s Stortford and (78) of which 27 were on Employment and Support Hertford during Spring 2013. As part of this service Allowance (ESA) and 15 on Personal we provide vouchers to those seeking food Independence Payment. Other subjects included parcels. We assess each person to check they are debt, finance and utilities. eligible and whether they can be helped in any Our 27 eBEFs about ESA joined a country wide other way, for example we check whether they are outcry of complaints about ESA implementation. receiving all the benefits that they are entitled to. The Government has now announced that the current ESA contractors in our region will be In total 181 food vouchers and food parcels were replaced. given to applicants during the nine months covering April to December 2013. We recorded the Other campaigns we supported during the year reasons why clients needed a food voucher. The include: five main reasons are shown below:  Publicising the benefits of oil clubs to reduce the cost of heating fuel  Publicising the new NHS 111 telephone number  Publicising the new Healthwatch organisation  Publicising ‘Scam Awareness’ month  Distributing 300 ‘Keep Warm Stay Well’ packs to relevant clients 9

Our Team

Staff Members Trustees

Laura Hyde – District Manager / Chief Executive Jeff Farrington – Chair (until November 2013) then trustee Margaret Spencer – Advice Service Manager Elaine Connor - Chair (from November 2013) Gwynneth Tedds – Project Service Manager Titus Adam - Treasurer Monica Stoker – Office Manager (Finance) James Dowson Susan Dennis – Office Manager (Governance) Mike Hall Carolyn Edwards – Training Supervisor Miranda Corti Debra Cummins – Supervisor / Debt Adviser Peter Warren Janet Chambers – Supervisor Roger Merton John Bullen – Supervisor / Debt Adviser Terry Silke Karen Cook – Supervisor Christine Gillham – Project Coordinator Diana Davis – Training Coordinator Alexander Gournay – Outreach Adviser Annie Meeten – Outreach Adviser Catherine Walker – Outreach Adviser Janet Piercy – Benefit Adviser Jeanette Spencer – Benefit Adviser

Lucinda Campbell-Gray – Debt Adviser Some of our trustees at our Bishop’s Stortford office Ray Morar – Debt Adviser (deceased November 2013) Sharon Lester – Debt Adviser (left September 2013) Susie Brickwood – Benefit Adviser Stephen Cambery – Benefit Adviser

Ray Morar

In November 2013 our colleague and good friend Ray Morar passed away after losing his battle with cancer. Ray was a pleasure to work with and he is sadly missed. Some of our team outside our office at Yeoman’s Court, Hertford

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Our Team

Advisers

Allan Hutton Joan Diales (left) Amanya Stevens John Battersby Angela Brosnan (left) Julie Tennant Angela Chapman Kate Sibley Angie Driscoll Linda Aldous Ann Fox Linda Arter Anne Young Linda Stevenson Annette Bergman Liz Sweetman Annette Richardson Louise Tomlinson Barbara Miles Maggie Macrae (left) Some of our team outside our Bishop’s Stortford office Ben Platt Mark Shipton Beverley Garwood Mick Rose Brian Wallis Mike Robins Bruce McGarry (left) Nigel Rhodes Carol Eames Olabisi Moyela Cheryl Cusack Pam Slater Cheryl Jackson Pat Ainsworth (left) Chris Fordyce Paul Kitson IT, Administration and Receptionists Colin Eldred Pauline Cade Dick Tanner Richard Owen Ewa Dennis Richard Williams Beryl Brisbane Sarah Hunt (left) Felicity Munro Rosemary Boa David Willson(left) Sheila Conroy Frances Clapp Sally Cantes Elaine Wyles (left) Sheila Pirie Frank Palmer Sally Dowsett Fraidoon Mazda (left) Tony Upton Fred Bone Sandra Herring Hannah Hunter (left) Valerie Tyrrell Georgie Hogg Sandy Varley John Bonar Gina Field Sergiy Andrichuk Karen Garwood (left) Graham Bolton Sheila Carter Marina Fernandes Helen Godfrey Stephen Wylie Mary Bowman Helen Hart Steven Keeling Melissa McComb Helena Holmes Sue Clarke Nick Clayton Hugh Ritchie Nicola Hughes Ian Armstrong Nicola Kelly Ian Sadler Patricia Lee Jenny Merton Pauline Marrin Jill Coggins Peter Rolfe (left) Jim Pettifer Richard Stephens

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Our Achievements in Numbers

Client Issues 2013 ‐2014

Other 8,000 17% Relationship & family Benefits & Tax 7% Credits unique clients (many seen on Housing 37% 9% multiple occasions) Debt Employment 20% 10%

15,000 contacts with or on behalf of clients 12,000

client issues including benefits, debt & employment Contacts 2013 ‐ 2014 Email 3%

Letters/Mail 21% Face to Face 33%

Other phone calls 90 30% Adviceline phone volunteers providing advice, IT, admin, 13% reception and social policy support 2,000 clients on Adviceline £365,880

The economic value of our volunteers. Other benefits include skill 377 development, improving health and wellbeing and enhancing community unique clients who are disabled coherence and vulnerable visited at home 12

Our Impact, Outcomes and Feedback

Client Satisfaction How our interventions can help

Our client satisfaction survey this year again  A client was awarded pension credit which showed that most of our clients are very pleased was backdated for seven months with the service they receive from us.  A client received £4,036 in Employment and The overall satisfaction over the past three years has been very good, with a slight increase from Support Allowance arrears 93% to 94%. The comments provided by our  A client received a grant from a local charity clients were also very complimentary. for carpets and an orthopaedic bed

 Several clients had their Disability Living Allowance award reassessed at a higher rate 94%  A homeless client was helped to find £100 rent deposit on new home overall client satisfaction  £4000 gas and electricity arrears written off for a client

Client Feedback Some Project Outcomes

“I cannot thank you enough for your kindness and help I was given by you when I didn’t know what to do or where to turn” £494,959 Income gained 1 July 2013 - 31 March “Thank you from the bottom of my heart. I have no words that will describe the level 2014 for clients on the Isabel Hospice of gratitude I feel towards the staff … who Project have endeavoured to help me. The weight of pressure lifted from my shoulders is the most amazing feeling” 473 “Could not manage without you” Home visits on Benefits Take Up Project across Hertfordshire “It was so wonderful to have people who are so understanding, able to focus on important issues” £1,829,080 “For me your service and staff have been a lifeline when I needed it most” Client claims submitted on Benefits Take Up Project across Hertfordshire “Keep up the good work even though you don't always get full recognition for your work” 13

Finance Report and Funding

In the year ended 31 March 2014, East Herts Citizens Advice Service received £398,478 in grants (2012/13: £308,607). We also received £19,500 of professional services free of charge during the year (2012/13: £19,500).

Once investment income, donations and fundraising are taken into account, the total incoming resources for the year were £427,627 Titus Adam - Treasurer (2012/13: £341,420). The core grant from East Herts Council has been maintained at £129,000, which is 32% of the total income from grants (2012/13: 42%). £194,923 of our income was received as restricted grants to enable us to deliver specific projects including money, benefits, Sources of Income 2013/14 housing, and mental health advice (2012/13: Donations Interest and £142,987). and gifts in other kind income 6% 1% Restricted grants allow us to undertake valuable additional activity as well as being vital in helping East Herts to contribute to operating costs. The service was Council successful in bidding for funding from the Advice Core Grant Services Transition Fund, to deliver a major 30% project, Joining Up the Dots, over two years from Other October 2013. The project will help the service grants ‐ develop its approach to delivering services and restricted Joining the prepare for anticipated changes in client needs. 46% Dots (ASTF) This represents additional income of £61,405 in 14% the 2013/14 financial year. Other grants ‐ unrestricted Total operating costs for the service were 3% £387,260 (2012/13: £348,334), of which £249,874 related to staff costs (2012/13: £219,312). The increase from 2012/13 is principally the result of additional staff resources recruited to support the Service Expenditure 2013/14 300,000 delivery of the Joining Up the Dots project. 250,000

200,000 In setting the budget for 2013/14, and in recognition of the increased levels of need for the 150,000 service resulting from the wider economic climate, 100,000 Trustees decided to maintain once again the 50,000 extended provision that has been in place since 2010/11. However, success in bringing in ‐ additional income has resulted in a surplus of £40,367 for the year (2012/13: £6,914 deficit). It should be noted that a significant element of this surplus (almost £31,000) relates to restricted grants, which will be used to continue to deliver specific projects in 2014/15 in line with the requirements of our funders. 14

Finance Report and Funding

Taking account of the surplus achieved for Fundraising 2013/14, the service’s wider financial position, and the ongoing strong demand for our services, We are indeed fortunate to have a very supportive Trustees have committed to a deficit budget for local authority in East Herts Council but many of 2014/15 to enable us to continue to deliver vital our costs have to be met through our own efforts support to the community of East Herts. and we are helped by ‘The Friends of EHCAS’. Recognising that it will not be sustainable to We also raise funds through events and activities continue operating deficit budgets indefinitely, the including quizzes, musical and theatrical events. service has a long-term financial strategy to continue work to reduce the deficit in 2015/16 and There were two principal events this year. In a joint set a balanced budget in future years. venture Braughing Drama Group staged a ‘Murder Mystery’ evening. The Anything Goes string

quartet led by our adviser Colin Eldred also Our reserves at the end of 31 March 2014 performed a Sunday afternoon tea concert. Both amounted to £275,230 (2012/13: £234,863), these entertaining events provided significant and including general reserves of £226,753, much needed funds. designated funds of £17,512 and restricted funds of £30,965. The service has a reserves policy set out in the Statement of Accounts, which is in line with the requirements of Citizens Advice and the Charity Commission.

Funds at 31 March 2014 Designated Funds, Restricted 17,512 Funds, We received funding and other support in 30,965 2013 / 2014 from:

Albert Hunt Memorial Trust · Ancient Charities of Hertford · Anglia Parents Club · Big Lottery Fund · Braughing Drama Group · Braughing Society · General Broxted Parish Council · Buntingford Town Council Fund, 226,753 · Circle Housing South Anglia · Citizens Advice / DRO Grant · East Hertfordshire Council · Elsenham Parish Council · The Friends of EHCAS · Gilfrere Fund · Hatfield Heath Parish Council · Hertford Heath Parish Council · Hertford Town As ever, we offer our sincere and heartfelt thanks Council · Hertfordshire County Council · HertsAid · to all of our grantors and donors for their Inner Wheel Club of Ware · Isabel Hospice · continuing generous support in these challenging Riversmead Housing Association · economic conditions. We also thank our staff and Sawbridgeworth Town Council · Stanley Tees the many volunteers who freely and generously Solicitors · Stanstead St Margarets Parish Council give their time to enable us to continue to provide essential services to the people of East Herts. · Stanstead Abbotts Parish Council · Tobacco Pipe Makers & Tobacco Blenders Benevolent Fund · Uttlesford District Council · Ware Charities We have also received kind donations from a number of private individuals.

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Contact Us

East Herts Citizens Advice Service 74 South Street Bishop’s Stortford Herts CM23 3AZ

East Herts Citizens Advice Service 4 Yeoman’s Court Ware Road Hertford Herts SG13 7HJ

Adviceline: 03444 111 444 Monday - Friday 10am to 4pm www.adviceguide.org.uk www.ehcas.org.uk

Follow us on Twitter Twitter.com/@EastHertsCAB

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