GROUPS PROVENCE Brochure 2020

Pond of Lavalduc

ISTRES À LA CARTE Create your days according to your desires ÉCO-WALKS New for 2020

HÉBERGEMENTS DINOSAUR'ISTRES Services for groups Discover more than 40 life size dinosaurs ! #ISTRESTOURISME Stay Connected

LE SITE INTERNET www.istres-tourisme.com All the experiences to live on the destination Istres

INSTAGRAM istres_tourisme All your most beautiful inspirations and emotions with IstresTourisme

FACEBOOK officedetourismeistres Follow the news tourist of Istres

Office de Tourisme 30 allées Jean Jaurès 13800 Istres Tel +33 (0)4 42 81 76 00 ISTRES [email protected] TOURISME ISTRES a town in Provence

Classified Tourist Resort Awarded "4 flowers" in the national "Villes et Villages Fleuris" competition The highest jet of water in Historical birthplace of aeronautics 1 Marina 5 lagoons Listed “Internet 4 @” city Listed “Active and Sporting” city Sub-prefecture of Bouches-du-Rhône, a department in the South of France Centre for the “Istres Ouest Provence” association of local authorities 42,925 residents

ISTRES: A BASE FOR EXPLORING PROVENCE The Mediterranean and the closest beaches are 20 minutes away and 30 minutes away Alpilles and Baux de Provence 30 minutes away Pays d’Aix en Provence 45 minutes away and Calanques 45 minutes away Luberon 45 minutes away Provence Designer Outlet 15 minutes away

ISTRES IS PART OF GREATER AIX MARSEILLES PROVENCE At the crossroads of Europe and Africa, Aix-Mar- seille-Provence, the largest metropolis in France, is one of the country’s main tourist destinations. A unique area, between the sea and the hills. With 158 miles of coastline, 300 diving spots, the Parc natio- nal des Calanques, several regional natural parks (Camargue, Alpilles, Sainte-Baume), the stunning Étang de Berre and a marine park (la Côte Bleue), the Aix--Provence Metropolis has a rich variety of unique landscapes, and is one of the sunniest places in France. ISTRES

Étang de Berre

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Salon-de-Provence

Arles

69 RN 15 how to get here ISTRES ISTRES

By ROAD From MARSEILLES (35 miles) From Take the A55 towards Martigues. AVIGNON (50 miles) Go over the Martigues motorway bridge and Take the A7 to Marseilles. leave at the next exit to turn right towards Istres. Bypass Salon de Provence. Go through Martigues heading towards Istres. As you enter Istres, turn left at the roundabout From onto Avenue Félix Gouin. AVIGNON (50 miles) Pass two roundabouts and turn right at the third. AIX EN PROVENCE (60 miles) Continue straight on on Boulevard de Vauranne SALON DE PROVENCE (15 miles) then continue on to Boulevard Jean-Marie l’Hui- Take the A54 / E80 towards Arles / Montpellier. lier and then Boulevard Léon Jouhaux. At junction 13, take the N569. At the lights, go straight on onto the Chemin de Étang de Berre At the “Clé Sud” roundabout, take the N569 Tivoli.

St-Chamas Port des

Heures-Claires towards Istres. At the mini roundabout, follow signs to "Hôtel de

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Minute n e v MONTPELLIER (75 miles) Av A en A ue ven i ire d in ue lipp no NIMES (45 miles) e Félix Gou Raymond Fi e an ab C AVIGNON (25 miles) la e d ry 2,9 m te Leave the A9 and continue on the N113 towards pé u xu o -E R int Saint-Martin-de-, Salon de Provence. Sa ue ll en e Av z PARKINGS lf Exit at junction 12 for Salon / Istres / Miramas. By TRAIN o d r a e R Take the D5 towards Istres and bypass m e e Parking voiture / d n Parking bus y e Entressen. Istres Railway Station (regular trains between u b P Dépose minute bus Domaine de Sulauze P u

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A Chemin de Capeau left onto the Avenue de Saint-Exupéry. Miramas station is served by Intercity trains. Go through two sets of traffic lights, then just Miramas RN 1569 69 RN 15 before the third, turn left. TGV STATION Aix en Provence (32 miles).

Salon-de-Provence

At the mini roundabout, follow signs to "Hôtel de

Arles

ville". You have arrived. Trains from Vitrolles airport go to Miramas. 69 RN 15 ISTRES

Whether you come for a Find on the following pages the services offered by the stay, a day or even just incoming service. If howe- for a visit, we adapt to ver you do not find what you are looking for, please do not your wishes in order to hesitate to contact us, many schedule your visit as new visits are created each you wish.. year.

Heritage THE OLD Town

The history of Istres. Accompanied by a 2020 ew N guide, your group will explore different aspects of this historic town from the middle ages to a typical Provençal Old Mont Town. Porte d’Arles - Church of Notre Golgotha's Dame de Beauvoir - The Viewpoint - relic Small squares and town houses

/ pers 1h30 3 € 90 For 20 to 50 people. if fewer than 30 Year-round TOP SALES people - Heritage - 3 € / pers 1h30 forfait de 90 € Toute l'année si - de 30 de 8 à 50 pers.

Heritage TYPICAL PROVENCAL Istres - Miramas-le-vieux - Cornillon-Confoux VILLAGES In collaboration with the Tourist Offices of Istres Ouest Provence

Nature

Istres - Miramas DOMAINE DE SULAUZE LA BAMBOUSERAIE de Sulauze

The Sulauze Estate is also an arable farm that grows Foin de Crau hay. Come and explore the estate’s private bam- boo plantation, how Foin de Crau hay is grown and how Aubrac cows are reared.

from : 2h00 Spring 100 € > Autumn For 10 to 60 pers. News 2020

ECO-WALKS Discover the specificities of the Istrean territory. From the relationship between human activities and the ecosystem of the environment is created the history of these very special environments. Other eco- walks can be scheduled according to the seasons. Keep in touch !

Nature SALT, ANTIQUE NOWADAYS, L’étang de Lavalduc

On a course along the pond, the environment and sustainable development department of the city of Istres will tell you about the history of this pond which arouses curiosity with its pink color and salt crystals. A visit full of lessons!

/ pers 1h30 3 € 90 For 8 to 40 people. if fewer than 30 Year-round people Nature THE PLAIN OF CRAU Pond of Lavalduc

The plain, huge triangle of 550km² extends between the Alpilles and the Mediterranean and between the Rhône and the Etang de Berre. One of the last steppe areas of Western Europe. Enter with your guide in the national nature reserve of Coussouls de la Crau, an area also protected by the Natura 2000 program.

/ pers 1h30 3 € 90 For 8 to 40 people. if fewer than 30 Year-round people

Nature THE POND OF BERRE

The pond and its 80 km of coastline are not without charm. Surrounded by limestone hills of modest alti- tude, it is connected to the sea by the Caronte canal. Its area is 155 km² making it the second largest in- land "sea" in Europe. Explore with its guide its unknown shores and learn its complex history.

/ pers 1h30 3 € 90 For 8 to 40 people. if fewer than 30 Year-round people Sulauze's Producers THE CRAFT BREWERY 1h30 For 8 to 25 people. Come and discover the Sulauze brewery overlooking the 600 ha of the Year-round magnificent estate made up of vines, fields and pastures for bulls. The -- range of beers and their production will be presented by Guillaume Da- Tariff on demand... vid, the brewer, who will make you taste them while telling you about his passion.

LOCALS PRODUCERS Between land and sea, the territory of Istres-Ouest-Provence offers a selection of local producers. Craft brewery, biodynamic cellar, organic shellfish farming ...

Producers Sulauze's THE WINE CELLAR

Annabelle will make you discover the cellar of Sulauze and its domain which covers 30 hectares of vines. She will explain the organic approach practiced by the winery: a set cultivated according to the principles of biodynamics and agroecology. The visit will end with a convivial tasting.

Tariff 1h30 on demand For 8 to 25 people. Year-round 1h30 > 2h00

For 8 to 25 people. Year-round Tariff on demand TASTINGS

Producers CAMARGUE Coquillages

The pearl of the Carmargue Quality Organic Produce

Our shellfish producers are passionate about their job, and will do everything they can to supply you with superior quality products. They undertake to offer the best the sea can offer – fresh, tasty produce – and excellent customer service. The shellfish – oysters and mussels – grown by Camargue Co- quillages are certified organic and conform to the the European Union’s Organic Farming regulations. The organic label guaran- tees that animals are raised with respect for the environment and animal welfare. Discover the secrets of growing organic oysters and mussels as the producers show you around the beds.

Your visit includes: - a tour of the premises - an oyster ‘planting’ workshop - tasting

Located in Port-Saint-Louis-du-Rhône (environ 30km d'Istres) WALKS & HIKE

from / pers 3 €€ 90 if fewer than 30 people

Nature Nature Nature BETWEEN TOWN FROM ONE THE LAGOON and Country GREAT VIEW gardens - Hike - to the next - Walk - tional - Walk - Op An approximately This 1¾ mile route includes highlights such as the lagoon, the ancient hillside, 8-mile walk from the An approximately 2-mile stroll along All day : the Mediterranean garden and modern historic town centre the Étang de Berre and through the with your culture. meal on to the pine forests parks and gardens of the town. the itinerary and secret beaches Explore the history of the Étang de of the Étang de Berre Berre on this relaxing stroll. lagoon. A rich and var- ied route that will enable your group to explore the his- tory of both Istres and the Étang de Berre. 1h30 1h30 Spring > Spring > Autumn Autumn 4h00 for 8 to 50 people.. for 8 to 50 people. Spring > Autumn for 8 to 50 people. Nature LE JARDIN Méditerranéen

Your group will be accompanied by a botanist to help you explore the charac- teristics of Mediterranean plants. TOP SALES With more than a hundred different spe- - Nature - cies, this garden has been awarded four flowers by the Villes et Villages Fleuris organisation.

1h30 tariffs from Year round For 8 to 50 people. € 90 VISITES THÉMATIQUES

Traditions Traditions from LES ARÈNES tariffs from LES ÉCURIES 3 € / pers du Palio € 90 Gonzalez if fewer than 30 € 120 - Architecture - people - Equestrian display - Explore behind the scenes of a modern Specialists in dressage and equestrian bullfighting arena with a guide who will displays that are sought the world over, explain the different areas as well as the Les Écuries Gonzales invite you to ex- world of bullfighting. 2h00 1h30 plore their home. You will be amazed by - Tour of the chapel, bullpen and opera- Year round Year round the unusual horses and equestrian dis- ting theatre For 8 to 50 pers. For 8 to 50 pers. plays. More than 40 spécimens ! Unusual DINOSAUR'ISTRES - Theme Parc -

Take a walk among the “big name” dinosaurs on Castel- lan Hill, a famous archaeological site whose landscape epitomizes the biodiversity of Provence. Here you will find around forty life-size ‘specimens’ along a trail that traces their chronological appearance on earth. Dinosaur'Istres offers a fun and informative walk for all ages. The Castellan site, which has been completely pre- served, also has a wealth of diverse Mediterranean flora for visitors to explore.

In addition to self-guided walks along the trail, the Tourist Office offers a wide range of activities and guided tours presented by palaeontologists.

tariffs 2h00 from Year round For 8 to 50 pers. € 120 WHOLE DAY

Le belvédère vue sur l'étang de l'Olivier

PROGRAMME which is the highest in France!

10 am: Guided tour of the Old Town. THE OLD TOWN 12 noon: Lunch & THE VIEWPOINT

2.30 pm: Tour of the Mediterranean This typical Provençal Old Town is truly garden and the banks of the Étang de historic. Dating from the 10th century, l'Olivier. it was built around the old castle of Istres, which is at the top of the town. 5 pm: End of the day There are many town houses, shady squares and historic buildings among ISTRES PRESENTATION the narrow streets. Over 1,000 years From Medieval streets and Gaulish remains to modern-day gardens and fountains, explore the extensive of history history of Istres! Your guide will help you explore the narrow streets and squares of the historic Old Town and the viewpoint, from where you can see The price includes: Heritage Nature as far as Sainte Victoire mountain. After Guides for each of the different tours. - Whole day - lunch in a local restaurant, your guide Lunch (¼ bottle of wine and coffee in- will be joined by a botanist to show you cluded) from around the Mediterranean garden and The price does not include: 7h00 the banks of l'Etang de l’Olivier lagoon. Year round Transport, insurance, any services not 34per pers. € From this rocky promontory you can mentioned. From 8 to 50 people admire the lagoon and its water jet,

TOP SALES - Whole day - - Whole day - from LUNCH IN 31per personne € From 8 to 50 people the country

5h00 On the farm Spring > Autumn

The price includes: Producers Nature A welcome and guided tour by one of the owners of the estate, a picnic lunch (¼ bottle of wine and coffee included), a visit to the bamboo plantation. DOMAINE DE SULAUZE The price does not include: Transport, insurance, any services not The owners, Frédéric and Valérie Fano, mentioned. welcome you to their farm and invite you to explore the different aspects of PROGRAMME their business. Just three miles from the centre of Istres, 10.30 am: Your group arrives. Guided you will find yourself in the middle of the tour of the farm by the owner: bamboo countryside at the Domaine de Sulauze. plantation - Foin de Crau hay production Here you can discover how Foin de - rearing Aubrac cows Crau hay (the only animal feed that has 12 noon: Picnic lunch in the estate’s a PDO designation) is grown, how the garden (this visit can also be reversed herd of Aubrac cows is reared and the and may start with lunch). estate's unusual bamboo plantation, which dates from the beginning of the 20th Century.

WHOLE DAY EXPLORE ISTRES & The designer outlet à partir de - Whole day - 7h00 PROGRAMME Toute l'année 8 à 50 pers. 34 € par personne 10 am: Heritage Guided tour of your choice in Istres: The Old Town Shopping Mediterranean Garden A stroll on the banks of the Étang de Berre la- from goon. 12 noon: Lunch 31 € 2.30 pm: Free time at the Miramas Designer Out- per personne let Village. From 8 to 50 people 5.30 pm: End of the day THE DESIGNER OUTLET VILLAGE 7h00 The architecture and design of the first designer Year round outlet in the South of France takes its inspiration from Provençal villages. This open-air shopping centre is full of pedestrian The price includes: avenues and narrow shady streets, and has a Guides for each of the different delightful fountain and pleasant landscaping. tours. The site has retained the original farm buildings Lunch (¼ bottle of wine and (the Mas de la Péronne) as well as its dovecote coffee included) and ancient plane trees. The price does not include: The designer outlet village, which is the only one Transport, insurance, any ser- in the South of France, is open all year round and vices not mentioned. has 100 shops. STAY

The price includes: A night in a double room in a two- star hotel. Breakfast. Tourist tax. Traditions Heritage A guide for the guided tour on day 1. Evening meal on day one and - Stay - lunch on day two (¼ bottle of wine à partir de and coffee included). Entry to the closing ceremony. 2 days 28 & 29th novembre FÊTE The price does not include: 125per personne € From 8 to 50 people Transport, insurance, any services From 8 to 50 people des Bergers not mentioned. Provencal traditions

Moment de la bénédiction TOP- StaySALES - Domaine de Sulauze

PROGRAMME PRESENTATION

DAY 1 Each year at the Shepherd's Festival 3 pm: Arrival at Istres, guided tour of parade, Istres honours St Eloi (patron the Old Town with time to explore the saint of goldsmiths, and in rural horse craft market. owning areas, blacksmiths and farriers). 5.30 pm: Settle in to your rooms The town keeps alive the ancient 7.30 pm: The Shepherd’s Festive meal tradition of the “Carreto ramado” with entertainment from folk groups horse-drawn floats that go back to the 17th century. This tradition involves a DAY 2 decorated cart that is pulled by horses 8.30 am: Breakfast at the hotel that are hitched one behind the other. 9.15 am: Arrival at the Domaine de Su- Bridles and collars are decorated with lauze: Mass in Provençal, procession tufts of wool, multicoloured ribbons, to the chapel and Benediction, mulled pompoms and coloured feathers, and wine. are encrusted with little mirrors that 12.15 pm: Lunch in a restaurant in reflect the light. Istres 2.15 pm: Parade in the town centre (including groups, horse-drawn floats, and over 3,000 animals) 4 pm: Closing ceremony with all the folk groups STAY

WEEK-END Féria Traditions Heritage - Stay - 2 days from Du 19 au 21 juin 159 € From 8 to 50 people per personne

The price includes: The price does not include: A night in a double room in a three-star hotel. Breakfast. Transport, insurance, third and fourth bullfights, any ser- Tourist tax. Evening meal on day one and lunch on day vices not mentioned. two (¼ bottle of wine and coffee included). Entrance to two bullfights on days 1 & 2.

PROGRAMME ON THE BILL Dim. 21 juin - 11h Corrida Escribano - Lamelas Solera DAY 1 DAY 2 Vendredi 19 juin - 18h30 3 pm: Arrival at the hotel. Explore 9 am Breakfast at the hotel Corrida, symphonie flamenca Dim. 21 juin - 18h the bullfight related displays and 2.15 pm: Bullfight Juan mora - Finito - Conde - C. Corrida stalls in the town centre. 1 pm: Lunch diaz - Luque - Joubert Ponce - Ferrera - Luis David 6 pm: Bullfight 3 pm: Free afternoon following 9 pm: Dinner and free evening ex- the displays. Sam. 20 juin - 18h ploring the festival Corrida Please note: Perera - Leal - Roca rey Prices are based on seats in row 8, in the sun. Choose two bullfi- ghts from those listed above. RESTAURANTS

MENUS All restaurants for groups are contracted by the Office de Tourisme. .

EXAMPLE MENU:

- Perigord salad (mixed leaves, tomatoes, sweet- corn, tuna, cubes of foie gras, smoked duck breast)

- ‘Gardiane de taureau’ beef stew with pasta or - Barded beef steak with pepper sauce, chips and salad

- Home made seasonal tart - Coffee - ¼ bottle of wine ACCOMMODATION & CATERING

ISTRES Parc de Trigance - 27, avenue de Flore - 13 800 Istres Tel +33 (0)4 42 11 13 13 - Fax : +33 (0)4 42 11 13 00 Hôtel [email protected] ARIANE www.arianehotel-istres.com

Capacité

Reception rooms

Numbers Sleeps Salon Hermes Salon Mercury Salon Discovery of rooms in total

49 119 60 60 40

Caterer Monday to thursday Restaurants 30 covers " Chez Margot " Evening

ISTRES Parc de Trigance - 10, chemin de capeau - 13 800 Istres Tel +33 (0)4 90 45 15 60 - Fax : +33 (0)4 90 45 15 61 Hôtel [email protected] IBIS www.hotelibis.com

Capacité

Reception rooms

Numbers Sleeps Salle Camargue Salle Alpilles of rooms in total

16 in " U " 10 in " U " 54 126 38 in row 18 in row Lunch and Restaurants Pasta Pizza 75 covers dinner

ISTRES 15 boulevard Léon Blum - 13 800 Istres Tel +33 (0)4 42 55 13 09 - Fax : +33 (0)4 90 56 91 36 Hôtel [email protected] LE CASTELLAN www.hotel-le-castellan.com

Capacité

Numbers Sleeps of rooms in total

17 34 ACCOMMODATION & CATERING

10 chemin de Capeau - 13 800 Istres ISTRES Tel +33 (0)8 92 70 05 85 / +33 (0)4 90 17 88 01 - Fax : +33 (0)4 90 45 15 61 Hôtel [email protected] IBIS BUDGET www.ibisbudget.com

Capacité

Reception room

Numbers Sleeps Salles de l’Ibis Istres of rooms in total

62 182 Voir descriptif Ibis Istres

Restaurants Restaurant Ibis Istres - Pasta Pizza

ISTRES Parc de Trigance - 27, avenue de Flore - 13 800 Istres Tel +33 (0)4 42 11 13 13 - Fax : +33 (0)4 42 11 13 00 Hôtel [email protected] PREMIÈRE www.arianehotel-istres.com CLASSE Capacité

Numbers Sleeps of rooms in total

60 132

ISTRES Parc de Trigance - 27, avenue de Flore - 13 800 Istres Tel +33 (0)4 42 11 89 95 - Fax : +33 (0)4 42 11 13 00 Hôtel [email protected] TOP MOTEL www.hotel-topmotel.com

Capacité

Reception room

Numbers Sleeps At the Ariane Istres hotel of rooms in total

24 48 Voir descriptif Ariane Istres

Restaurants Restaurant Ariane Istres - Chez Margot General terms and conditions Article 1 Increase in group size: the contract has been to reach a mutual agreement. 1-1 In accordance with the law of 22 July 2009, drawn up for a specific number of people. If Any dispute relating to the application of these local tourist organisations benefiting from sup- the eventual number of participants exceeds general conditions and or the service will be port from the state, regional authorities and that previously stated, the Office de Tourisme subject to the exclusive jurisdiction of the courts their affiliates can, in the public interest, partic- d’Istres is not obliged to accept them. in the principal town of the département where ipate in or assist with the organisation or sale of the Office de Tourisme d’Istres is located. travel or individual or group stays. This includes Article 9 any services connected to trips or stays, such Changes to a major element in the contract Article 17 as issuing transport tickets, booking rooms in by the Office de Tourisme d’Istres. If the Tourist GDPR hotels and tourist accommodation, issuing Office finds itself obliged to change one of the Purpose of processing: food and accommodation vouchers, services essential elements in the contract before the The purpose of processing the personal data connected to welcoming tourists (particularly start date of the service, the client may without provided corresponds to obligations relating to the organisation of visits to museums or historic any prejudice to his/her right to claim compen- services rendered: monuments and travel packages). They can sation for any losses which may be incurred, > Customer management also organise and host trade fairs, exhibitions and after having informed the Tourist Office by > Marketing and market research and conventions or any related events which registered post with proof of delivery: > Sales contracts include all or part of the services mentioned > either, terminate the contract and receive > Invoicing above, provided that they facilitate hosting an immediate reimbursement of monies paid We use this personal information solely for the or improve accommodation for tourists in the without any penalty, purposes of providing the services you have geographical area concerned. Tourist Offices > or, accept such changes as proposed by the booked. Therefore, insofar as you have given are local tourism organisations, and their servic- Tourist Office, in which case an amendment to prior consent, we will be able to use this person- es are available to service providers who have the contract detailing changes made will be al data for the purposes outlined above and signed an agency agreement with them. signed by both parties. to keep you informed via email of information 1-2 In no circumstances will Tourist Offices ac- Any reduction in price will be deducted from that is likely to interest you. cept responsibility if these contracts are used the balance to be paid by the client and if Retention period: by third parties or for purposes other than tour- payment greater than the cost of the modified Personal data will be kept for one year, which ism. service has already been made, the excess will will be extended if you do not wish to unsub- 1-3 You are reminded that any order for one or be returned to the client. scribe from our emails, and may be updated more of the services offered by the Tourist Of- on request. fice entails the unrestricted and unconditional Article 10 Storage and use of data and unsubscribing: acceptance of these specific terms and condi- Inability of the Office de Tourisme d’Istres to Personal data will be stored in our CRM system tions of sale, as printed in the groups brochure. provide the services detailed in the contract which is managed by our subcontractor, INGE- whilst the service is in progress: if the Tourist Of- NIE. In the course of our business, some data Article 2 fice finds it impossible to supply a major part of will be stored by our tool DIGITICK. Both these Duration of service provision: the client who the services detailed in the contract, represent- suppliers conform to GDPR. signs a contract for a given duration may not in ing a significant percentage of the price paid In addition, all marketing emails we send con- any circumstances invoke any right to stay on by the client, the Office de Tourisme d’Istres tain an unsubscribe link enabling you to auto- site once the service is concluded. will, without any prejudice to the client's right to matically stop receiving this type of communi- claim compensation for any losses which may cation. If you choose to unsubscribe, you will Article 3 be incurred, offer a replacement service and be removed from the corresponding mailing list Responsibility: when the Office de Tourisme bear any additional costs incurred. within a reasonable time frame. d’Istres offers services to a client, it is the sole If the service accepted by the client is at lower Right of access, correction and deletion: point of contact for this client and will be re- cost, the Office de Tourisme d’Istres will reim- These data are processed in accordance with sponsible for carrying out all obligations arising burse the difference (before the service is com- data protection Law 78-17 of 06 January 1978, from these conditions of sale. pleted). If they Tourist Office cannot offer a re- as modified by Law 2004-801 of 06 August 2004 The Tourist Office cannot be held responsible placement service or if it is refused by the client and the GDPR which has been in force since for unforeseen events, cases of force majeure, for valid reasons, the Tourist Office will pay the 25 May 2018. or anything resulting from the actions of a third client compensation on the same basis as a You have the right to access, modify, correct party not related to the provision of services. cancellation by the Tourist Office. and have all information collected deleted. This can be done by writing to ot.istres@visit- Article 4 Article 11 provence.com or OFFICE DE TOURISME D’IS- Bookings: bookings are fixed once a deposit Cancellation by the Office de Tourisme d’Istres: TRES, 30 allées Jean Jaurès, 13800 Istres. of 40 % of the total price and a copy of the if the Tourist Office cancels the service before To exercise your Data Protection rights, espe- sales contract signed by the client has been re- it has started, it must inform the client by regis- cially your right to images of yourself, or for any turned to the Office de Tourisme d’Istres before tered post with proof of delivery. The client will, information about this scheme, please contact the deadline stated on the contract. without any prejudice to the his or her right to the organisation's webmaster at bmeurin@ claim compensation for any losses which may istres.fr or at the following address: OFFICE DE Article 5 be incurred, be reimbursed any monies paid TOURISME D’ISTRES – Monsieur Meurin Benoît – Paying the balance: The client formally under- without penalty. This provision does not apply 30 allées Jean Jaurès, 13800 ISTRES. takes to pay the Office de Tourisme d’Istres the if an agreement is reached whereby the client You can also make a complaint to the supervi- remaining balance on receipt of an invoice af- accepts an alternative service offered by the sory authority, the CNIL. ter the service has been provided. Office de Tourisme d’Istres. ------Article 6 Article 12 ------Arrival: the client must arrive on the stated day Discontinuation of the service: if the client dis- and at the time mentioned on the contract. If continues the service once it has started there The Tourist Office holds a professional third-par- this will be impossible, the client undertakes to will be no reimbursement paid. ty liability insurance policy with AXA. inform the Office de Tourisme d’Istres as soon Price: Economic factors may necessitate as possible. Article 13 changes in prices and services. If arrival is delayed or prevented at the last min- In accordance with Article L.211-11 of the Tour- EPIC – SIRET No: 484 404 629 000 12 ute, the client must inform of the service pro- ism Code, you are entitled to transfer the sales Code APE: 7990 Z vider whose address and telephone number contract to a person who will meet the same Prefectoral authorisation: IM 013120002 appears on the information sheet, as well as requirements as you, up to 7 days before de- Insurer: AXA Assurances the Tourist Office parture, providing it has not come into effect Financial guarantor: APST The Tourist Office may consider any change in and that you inform the Tourist Office within a Intra-community VAT number: FR 57 484 404 the day or time of arrival requested by the cli- reasonable deadline. Both you and the person 629 ent (where the service providers are not in a to whom you transfer the contract become Address: position to provide their service) to be a can- jointly and severally liable to pay the remaining 30 Allées Jean Jaurès 13 800 ISTRES cellation by the client. balance and the transfer charges that you will Tel: 04 42 81 76 00 Fax : 04 42 55 38 96 be informed of. [email protected] Article 7 Cancellation by the client: any cancellation Article 14 must be notified to the Office de Tourisme d’Is- Responsibility: The Tourist Office cannot be held tres by registered post. responsible for any potential consequences For any cancellation by the client, the follow- the client and/or the third party may suffer ing charges payable to the Office de Tourisme if the client has failed to notify the Office de d’Istres will apply: Tourisme d’Istres of any such changes to their > cancellation up to 10 days before the start circumstances. of the service: 10% of the deposit amount will Force majeure: the parties will not be held re- be retained. sponsible, or be regarded as having failed to > cancellation between the ninth and fourth meet these conditions of sale, for any delay or day (inclusive) before the start of the service: non-fulfillment due to force majeure as defined 75% of the deposit amount will be retained. by French case law. > cancellation less than four days before the The Tourist Office will not be held responsible for start of the service: 90 % of the deposit amount any accidents. will be retained. Article 15 Article 8 Insurance: the client is responsible for any dam- Changes in group numbers: age (s)he may cause. (S)he is advised to take If the number of people in the group decreases out third-party liability insurance. by up to 10%, a re-evaluation of the price may Article 16 be considered. Disputes: any complaints relating to a service In this case, the total price of the stay will be must be submitted in writing to the Office de calculated based on the number of partic- Tourisme d’Istres within three days of the com- ipants confirmed with the Tourist Office four mencement of the service. If there is a contin- days before the arrival date. uing disagreement, disputes may be submit- If this number is not confirmed within the stated ted to the Service Quality department of the deadline, the number of people to be invoiced Fédération Nationale des Offices de Tourisme for will be that indicated on the contract. et Syndicats d’initiative which will endeavour ISTRES TOURISME

Office de tourisme d'Istres 30 allées Jean-Jaurès 13800 Istres www.istres-tourisme.com [email protected]

Contact : Rémi Vidailhet [email protected] +33 (0)4 42 81 76 00

In collaboration with the Tourist Offices of Istres Ouest Provence Crédit photo : service communication ville d’Istres

Station Classé e

de tourisme