DOCSLIB.ORG

Community Technology Needs Ascertainment Report Part of An

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Community Technology Needs Ascertainment Report Part of An Philadelphia Office: 73 Chestnut Road, Suite 203, Paoli, PA 19301 P/610-889-7470 New York Office: 404-408 Main Street, Suite 501, Boonton, NJ 07005 P/973-794-3171 St. Paul Office: 1597 Race Street, St. Paul, MN 55102 P/651-340-5300 www.cbgcommunications.com Community Technology Needs Ascertainment Report Part of An initiative of the Mt. Hood Cable Regulatory Commission Prepared for the MHCRC by: CBG Communications, Inc. Tom Robinson, President & CEO Dick Nielsen, Sr. Engineer In Association with Riley Research Associates & Connie Book, Ph.D., Telecommunications Research Corporation & Carson Hamlin, Media Integration Specialist Prepared: August 21, 2020 MHCRC Community Technology Prepared: August 21, 2020 Needs Ascertainment Table of Contents EXECUTIVE SUMMARY ........................................................................................................................ 1 STUDY PROCESS AND METHODOLOGY ........................................................................................... 7 FINDINGS ................................................................................................................................................ 15 Key Question #1: What is the level of communications technology and services in our communities today? .................................................................................................................................................... 15 Key Question #2: What barriers are creating inequities for underserved communities? ..................... 37 Key Question #3: What are our communities’ communication technology future needs and interests (two-ten years)? .................................................................................................................................... 43 Key Question #4: What is the role of local government in meeting the communications technology- related needs of our communities? ....................................................................................................... 51 Key Question #5: What has been the impact within our communities of the existing public benefit requirements of the cable franchise agreement? ................................................................................... 56 Key Question #6: How have our communities’ access to communications technology changed in the past 10 years? ........................................................................................................................................ 63 ATTACHMENTS Attachment 1 – Workshop, Focus Groups, and Interview Notes Attachment 1.A – Summary of Community Technology Grantee Reports Review Attachment 1.B – Summary of Institutional Network (I-Net) Review Attachment 2 – Scientifically-valid Community Technology Residential Telephone Survey Report Attachment 2.A – Scientifically-valid Community Technology Residential Telephone Survey Results Attachment 2.B – Scientifically-valid Community Technology Residential Telephone Survey Underserved Community Results Attachment 3 – Qualitative Community Technology Public Online Survey Report Attachment 3.A – Qualitative Community Technology Public Online Survey Results Attachment 3.B – Qualitative Community Technology Public Online Survey Open Codes and Underserved Community Results Attachment 4 – Community Media Producers/Users Online Survey Report Attachment 4.A – Community Media Producers/Users Online Survey Results Attachment 4.B – Community Media Producers Online/Users Survey Open Codes Attachment 5 – Esper House Underserved Communities Engagement Report Attachment 6 – Project Planning Materials Attachment 7 – Data Resources Bibliography Table of Contents i CBG Communications, Inc. MHCRC Community Technology Prepared: August 21, 2020 Needs Ascertainment EXECUTIVE SUMMARY The Mt. Hood Cable Regulatory Commission (MHCRC or “Commission”), in conjunction with CBG Communications, Inc. (CBG) and its team partners, Riley Research Associates, Dr. Constance Book of Telecommunications Research Corporation and Carson Hamlin, Media Integration Specialist, has conducted an extensive Community Technology, including cable- related, Needs and Interests Ascertainment (“Needs Ascertainment” or “Study”) covering a wide variety of Sectors, Stakeholders and Demographic Populations within the jurisdictions that are members of the MHCRC (Cities of Fairview, Gresham, Portland, Troutdale and Wood Village and Multnomah County, Oregon). A primary focus of the Needs Ascertainment, was on community needs and interests regarding “Communications Technology”, which means the tools, methods, services, and support infrastructure that people and organizations use to communicate. An emphasis was also placed on cable communications-related needs and interests, since the MHCRC is currently engaged in the cable franchise renewal process, which requires an understanding of such needs and interests as part of the overall ascertainment. The MHCRC also recognized the need to understand barriers more deeply for known disparities in technology access and adoption for people of color, people living with disabilities and seniors. MHCRC hired a local consultant, Esper House, to design and implement in-person data collection activities to engage these target populations in the Needs Ascertainment. In this regard, the Needs Ascertainment reflected the MHCRC’s long-standing commitment to digital equity and inclusion. The Sectors and Stakeholders ascertained were broad-based and covered a variety of components of the overall community, such as residential, government, education, non-profits, community media, healthcare, business, and others. A variety of ascertainment methodologies were utilized, including a statistically-valid, scientific residential telephone survey, a qualitative public online survey, a community online media producers/users survey, focused discussions (from small groups to workshop), interviews and review of a wealth of related studies, technology plans, activity reports and other materials and research. At a high level, the MHCRC wanted to gather information that would help answer six key community technology-related questions, as they pertained to the Sectors, Stakeholders, and Demographic Populations in Multnomah County. These questions were: 1) What is the level of communications technology and services in our communities today? 2) What barriers are creating inequalities for underserved communities? 3) What are our communities' communication technology future needs and interests (two-ten years)? 4) What is the role of local government in meeting the communications technology- related needs of our communities? 1 MHCRC Community Technology Prepared: August 21, 2020 Needs Ascertainment 5) What has been the impact within our communities of the existing public benefit requirements of the cable franchise agreement? 6) How have our communities’ access to communications technology changed in the past 10 years? Sixty-six lead research questions were developed and then mapped to the ascertainment methodologies in order to best answer the key questions. Below is a listing of the Findings from the Needs Ascertainment. Key Question #1: What is the level of communications technology and services in our communities today? Finding 1.1: Approximately two in ten Multnomah County residents do not have wireline internet service in the home. Finding 1.2: Residents increasingly access the Internet at places outside the home and increasingly use their own portable devices to do so. Finding 1.3: Stakeholders and Sectors access content and information through multiple platforms and through multiple devices for every aspect of daily life. Finding 1.4: Hyperlocal community media programming is seen by residents as important and is significantly viewed. Finding 1.5: The most trusted sources for local news and neighborhood content vary, but non-commercial and culturally-connected entities appear to garner substantial trust. Finding 1.6: Communities are creating and sharing an increasing amount of local content through multiple platforms. Finding 1.7: The primary factors in the adoption of communications technology are necessity, comprehension, utility, and accessibility. Finding 1.8: The value and benefit of free WiFi outside of the home is high. Finding 1.9: People communicate with local government and civically engage in a variety of ways increasingly supported by communications technology. Finding 1.10: The technology level of the community has a tremendous influence on the local economy. Finding 1.11: Home Broadband Internet availability substantially affects the community’s economic prosperity and opportunity. 2 MHCRC Community Technology Prepared: August 21, 2020 Needs Ascertainment Finding 1.12: The majority of residents and businesses view the Internet as an essential utility. Finding 1.13: Cable companies have made some strides in the last ten years in developing better and more responsive customer service, but still are not well-regarded in this area. Finding 1.14: The ability to contact a cable company by phone to resolve an issue remains important to customers. Finding 1.15: The users of community media facilities, at MetroEast and Open Signal are well satisfied with the centers’ operations and use centers’ resources to produce and distribute diverse content. Finding 1.16: The single biggest driver of network bandwidth growth and higher speeds, as was emerging 10 years ago, is video and graphic communications. Finding 1.17: The current level of communications network infrastructure in Multnomah County communities
Load more

Recommended publications
  • Multnomah County, Oregon Comprehensive Annual Financial Report
    MULTNOMAH COUNTY, OREGON COMPREHENSIVE ANNUAL FINANCIAL REPORT FISCAL YEAR ENDED JUNE 30, 2020 About the Cover A shelter worker at the Mount Scott Community Center sets up a bed while properly wearing a mask and social distancing to protect the most vulnerable population in the County. Many people and businesses are facing tough challenges due to the global pandemic. This shelter is operated by the City of Portland and Multnomah County’s Joint Office of Homeless Services (JOHS), which has set a national standard for how local governments can work cross-jurisdictionally to use resources more effectively and demonstrate that every member of their community is valued and sustained by local leaders, especially during a time of crisis. The Joint Office of Homeless Services has vastly increased its provision of shelter and outreach services to assist with Multnomah County’s COVID-19 response. The JOHS has established three new congregate shelters, six physical distancing motel shelters, and two voluntary isolation motel shelters to allow for physical distancing and adherence to other public health guidance in its existing congregate shelter system. Adam Brown, the Business Services Manager for the JOHS, stated, “We have an existing shelter system that we fund in non-COVID times. This additional capacity has allowed us to decompress that system, ensure proper physical distancing, and keep people safe.” If you would like to get involved and be a part of the effort to strengthen the community, please visit the website http://ahomeforeveryone.net/
    [Show full text]
  • Framework for Future Library Spaces Final Report | June 16, 2017 With
    Framework for Future Library Spaces Final Report | June 16, 2017 with 921 SW Washington Street Suite 250 Portland OR 97205 T: 503.227.4860 G4 16482-01 CONTENTS TABLE OF CONTENTS......................................................................................................i ENDORSEMENTS ...........................................................................................................iii Future Libraries Community Action Committee .................................................................iii Multnomah County Library Advisory Board ........................................................................ v EXECUTIVE SUMMARY ....................................................................................................1 Project Purpose and Process Summary ............................................................................... 1 Future Libraries Vision and Framework Summary .............................................................. 2 OF CONTENTS TABLE Recommendations Summary ............................................................................................... 3 Next Steps Summary ........................................................................................................... 4 INTRODUCTION ............................................................................................................5 Project Background ............................................................................................................. 5 Project Purpose ..................................................................................................................
    [Show full text]
  • Director's Report
    Director’s Report Agenda Item No. 2 November 2017 Celebrating 20 years of School Corps This year, Multnomah County Library is celebrating 20 years of School Corps! Led by a team of three dedicated librarians, School Corps partners with schools and educators to increase information literacy among K-12 students by providing information resources, presentations, and buckets of books! Since 1997, School Corps has created 4,000 book collections, reached 83,000 students with 131,000 books and saved educators 8,700 hours of time! “Having started my tenure with Multnomah County Library as a School Corps librarian, I’m especially passionate and proud of the work our library does to support local schools. The School Corps program is a key part of fulfilling our mission to the community” said Vailey Oehlke, director of libraries. Educators also praise School Corps’ efforts to help champion reading and literacy, noting its impact on helping students delve into difficult topics: Library Director’s Report to Library Advisory Board 1 of 6 Director’s Report Agenda Item No. 2 November 2017 “I really can't say enough how much this service has positively impacted my teaching. I wouldn't be able to focus on social justice topics without it. My class has achieved critical thinking, text connections and created a community where we can talk openly about race and racism.” — Aimee Haves of Vernon The School Corps librarian team of Kate Houston, Jackie Partch and Cathy Camper also recently created the new program, “Take Control of Your Digital Footprint,” which was featured in S chool Library Journal .
    [Show full text]
  • Voters' Pamphlet May 15, 2018
    Dear Multnomah County Voter: This part of your Voters’ Pamphlet is provided by Multnomah County Elections. It includes information about candidates and measures from local jurisdictions within the boundaries of the county. The State Pamphlet (on either side of this color bar portion) includes federal and state candidates. Here are a few things you should know: You can view your registration status at www.oregonvotes.gov/myvote. There you can update your voter registration or track your ballot. The Voter Registration Deadline is April 24, 2018. If you are registered with the Democratic, Independent, or Republican party you will receive a ballot containing your Multnomah County party’s candidates, non-partisian candidates and measures. If you are registered with the Democratic or Republican party you will also receive a precinct committeeperson ballot, however precinct committee candidates do not appear in this Voters’ Pamphlet. Voters’ Pamphlet If you are not registered with the Democratic, Independent, or Republican party you will receive a ballot containing only non- May Primary Election partisan candidates and measures. You can choose or change your party by updating your voter registration information online (with Oregon DMV ID) May 15, 2018 www.oregonvotes.gov/myvote or filling out an Oregon Voter Registration Card. The Party Choice Deadline is on April 24, __________________ 2018; in person by 5:00 PM, by mail postmarked April 24, or online by 11:59 PM. If you change your party affiliation near the April 24, 2018 Multilingual Voting deadline you may receive two ballots. Vote only the second ballot with your new party.
    [Show full text]
  • Stay Home, Stay Safe, Vote by Mail! Using the Return Envelope (Free Postage), and Mailed Back by May 14, 2020
    Stay home, Stay safe, Vote by Mail! Using the return envelope (free postage), and mailed back by May 14, 2020. Or, any Official Ballot Drop site in Oregon by 8:00 p.m., May 19, 2020. Dear Multnomah County Voter: This Voters’ Pamphlet for the May 19, 2020 Primary Election is Multnomah County being mailed to residential households in Multnomah County. Here are a few things you should know: Voters’ Pamphlet • You can view your registration status at oregonvotes.gov/myvote. There you can update your voter registration or track your ballot. May 19, 2020 The Voter Registration/Party Change Deadline is April 28, 2020. Primary Election • If you wish to vote for the Democratic or Republican Party candidates in the May Primary you must register with one of __________________ those parties by the Voter Registration/Party Change deadline, April 28, 2020. Multilingual Voting • You can choose or change your party by updating your voter registration information online (with Oregon DMV ID) Information Inside oregonvotes.gov/myvote or filling out an Oregon Voter Registration Card. The Voter Registration/Party Choice Deadline Información de votación en el is April 28, 2020. interior del panfleto • If you are registered with the Democratic or Republican party you Информация о процессе will also receive a precinct committeeperson ballot, however голосовании приведена внутри precinct committee candidates do not appear in this Voters’ Bên Trong Có Các Thông Tin Về Pamphlet. Việc Bỏ Phiếu • If you change your party affiliation near the April 28, 2020 投票信息请见正文。 deadline you may receive two ballots Vote only the second ballot with your new party.
    [Show full text]
  • OREGON LIQUOR CONTROL COMMISSION Licensed Businesses As of 6/6/2008
    OREGON LIQUOR CONTROL COMMISSION Licensed Businesses As of 6/6/2008 License License Type/Tradename Licensee Name Address License No. Expires F-CAT ACCENTS ON EVENTS ACCENT ON EVENTS INC 918 SW YAMHILL 2ND FL 100987 12/31/08 PORTLAND, OR 97205 ALWAYS PERFECT CATERING BIG APPLE INC 344 W COLUMBIA HWY 102566 12/31/08 TROUTDALE, OR 97060 AMBRIDGE EVENT CENTER HOLLADAY INVESTORS INC 300 NE MULTNOMAH 103065 12/31/08 PORTLAND, OR 97232 ARTEMIS FOODS ARTEMIS FOODS INC 1235 SE DIVISION ST #112/113 94729 6/30/08 PORTLAND, OR 97202 BISTRO CATERING AND BAR B QUE DJ FERCH INC PO BOX 3027 105490 3/31/09 CLACKAMAS, OR 97015 BON APPETIT @ REED COLLEGE BON APPETIT MANAGEMENT CO 2400 YORKMONT RD 93183 6/30/08 CHARLOTTE, NC 28217 BOTTOMS UP CATERING NICOLE MANN PO BOX 4281 100217 9/30/08 SUNRIVER, OR 97707 CASCADE LAKES CATERING CASCADE LAKES CATERING LLC 1441 SW CHANDLER AVE #100 99669 9/30/08 BEND, OR 97702 CATERING AT ITS BEST CATERING AT ITS BEST INC PO BOX 42264 94539 6/30/08 PORTLAND, OR 97242 CHARTWELLS COMPASS GROUP USA INC 2400 YORKMONT RD 101130 12/31/08 CHARLOTTE, NC 28217 CHEF DU JOUR CATERING TWO YOUELS INC 736 SE POWELL BLVD 105548 6/30/08 PORTLAND, OR 97202 CLAEYS CATERING CLAEY'S CATERING INC PO BOX 1940 103498 3/31/09 NORTH PLAINS, OR 97133 CONFIDENT CATERERS CONFIDENT CATERERS INC 48 S STAGE RD 100293 9/30/08 MEDFORD, OR 97501 CORNUCOPIA CATERING CORNUCOPIA BOTTLE MARKET INC 295 W 17TH AVE 94022 6/30/08 EUGENE, OR 97402 CULINARY ARTISTRY CULINARY ARTISTRY INC 1406 SE STARK ST 96981 6/30/08 PORTLAND, OR 97214 DALTON'S NORTHWEST CATERING THE DALTON GANG INC 8530 SW PFAFFLE 105299 3/31/09 TIGARD, OR 97223 Page 1 of 516 License License Type/Tradename Licensee Name Address License No.
    [Show full text]
  • Nature Goes to School How Homeschoolers Connect
    FreeFree Welcoming spring to the Portland-Vancouver area • Exploring the Portland-Vancouver area April 2013 Nature Goes to School How Homeschoolers Connect Spring Flings: Summer • Columbia Springs Camps • Downtown Vancouver pages 27-34 • Earth Day Events School Open Houses Contents Features Mother Nature Goes to School ................................................................. 10 Local schools take learning outdoors How Homeschoolers Connect ................................................................... 16 Viewpoint ......................................................................................................... 35 Restoring Recess: A new campaign from the National Wildlife Federation 10 16 Departments Parent Postings ............................................................................................... 6 Announcements, events, news briefs and more The Prosperous Parent ................................................................................. 22 Going Green for Less Green A Day in the ‘Hood ........................................................................................ 24 Vancouver, Wash. 22 28 Out & About .................................................................................................. 28 Columbia Springs Family Fare ..................................................................................................... 36 Hopworks BikeBar Angels Among Us ........................................................................................ 38 Urban Gleaners Advertising Sections
    [Show full text]
  • Eat & Drink Guide
    1 A SPECIAL ADVERTISING SUPPLEMENT VOL. 10 NO. 21, OCTOBER 15, 2009 EAT & DRINK GUIDE 2 2 The Mercury’s Eat and Drink Guide 3 PORTLAND EAT& DRINK GUIDE ou need food and drink — a nd you need it fast! Thankfully, Yyou’re in possession of the Mercury’s Eat & Drink Guide, which is guaranteed to successfully steer you to a great meal and a delicious beverage! NEIGHBORHOODS: SOUTHEAST . 5 NORTHEAST/ NORTH . 35 NORTHWEST . 61 SOUTHWEST/ DOWNTOWN . 71 portlandmercury.com/eatdrink COVER PHOTO BY Tim Gunther NEIGHBORHOOD HISTORIES BY Ned Lannamann LOCAL PROFILES BY Patrick A. Coleman PROFILE PHOTOS BY Ian Goodrich MAPS AND ART DIRECTION BY Scrappers 605 NE 21st Ave. STE 200 Portland, OR 97232 Ph: (503) 294-0840 Fax: (503) 294-0844 The content of this issue is ©2009 by Index Newspapers LLC., and may not be reprinted in part or in whole without written consent from the publisher. The Mercury’s Eat and Drink Guide 3 4 COMING FROM THE BOTTOM OF THE WORLD DOESn’t mEAN YOU CAn’t MAKE IT TO THE TOP. PURE NEW ZEALAND BEER ©2009 North American Breweries ASTT09ST01 4 The Mercury’s Eat and Drink Guide 5 NEIGHBORHOOD PROFILE NEIGHBORHOOD HISTORY EATERIES COME AND GO over the many years of being one of the America’s years; some can last for generations and premier “pizza ’n’ pipes” establishments. some are but a tiny blip on the city’s col- A vacant lot sits there now, but at the lective palate. As every good meal inevi- corner of SE 10th and Belmont stood tably fades into a cherished memory, a the Monte Carlo, an Italian restaurant legendary restaurant can also go gently that lasted for decades.
    [Show full text]
  • 2013 Sunday Parkways Final Report
    2013 Portland Sunday Parkways Report City of Portland Bureau of Transportation Active Transportation Division October 31, 2013 2013 Portland Sunday Parkways Mayor Charlie Hales City Commissioner Steve Novick City Commissioner Nick Fish City Commissioner Amanda Fritz City Commissioner Dan Saltzman Presenting Sponsor Good Sport Promotion, Inc. Volunteer Kaiser Permanente Program Management Porter Childs, Director Champion Sponsor Neal Armstrong, Manager of Universal Cycles Community Partnerships Phil Barber, Volunteer Coordinator City of Portland Bureau of Transportation Lydia Cox, Volunteer Coordinator Leah Treat, Bureau Director Rosie McGown, Volunteer Coordinator Dan Bower, Active Transportation Division Manager Chad Smoot, Volunteer Coordinator Portland Sunday Parkways Staff City of Portland Linda Ginenthal, Program Manager Bureau of Transportation Rich Cassidy, Event and Logistics Manager Portland Sunday Parkways Janis McDonald, Community Outreach Manager 1120 SW 5th Avenue, 8th floor Ronna Seavey, Organizer/Staff Assistant Portland OR 97204 Matthew Machado, Traffic Engineer (503) 823-PKWY (7599) Danielle Booth, Traffic Control and Mapping Technician [email protected] www.PortlandSundayParkways.org Table of Contents 2013 Portland Sunday Parkways Final Report Introduction………………….…………………………………………………………………………………………..………………1 Background………….………….…………………………………………………………………………………...…..………………2 Specific Goals…….………….………………………………………………………………………………………..………………...3 Program Activities and Outcomes …….…..………………………………………..………………………..………………4
    [Show full text]
  • Metro Parent
    FREE APRIL 2011 Our Annual Earth Day Issue! ‘Radical Homemakers’ The Environmental Power of Domestic Bliss Why We Love Nature Camps Taming Media Madness Summer Camps Section contents This Month in Metro Parent This Month on the Web: Serving the Families of the Portland Metropolitan Area Exclusively on Metro-Parent.com: Metro Parent P.O. Box 13660 Read the special online-only article Navigating Urgent Portland, OR 97213-0660 Care: Tips for Parents When Dealing with Injuries and Phone: 503-460-2774; Fax: 503-331-3445 Illnesses by Dr. Kelly Leaf, medical director of Doctors Express of Lake Oswego Publisher Martin Griffy, 503-460-2774 Enter to win a Cloth Diapering Basket valued at over [email protected] $150! Editor Check out our Family Fun Pages for reviews of GREAT, Marie Sherlock, 503-460-2774 family-friendly outings and our Parents’ Calendar, [email protected] featuring parent education offerings and other parent- Managing Editor ing-related events. Emily Puro Stay informed and connected all month long! [email protected] • Sign up for our e-newsletter Calendar Editor Teresa Carson • Follow “Metro_Parent” on TWITTER [email protected] • Become a fan of “Metro Parent (Portland, OR)” on Contributing Writers Ages & Stages: FACEBOOK Melissa Favara, Anne Laufe, Julia Silverman Advice for every phase of childhood ....14 Advertising Account Executives Raising Media Literate Kids Westside/National/Outside Metro Area In Every Issue Debbie Dille, 503-997-4044; fax: 503-352-4373 Let’s face it: Today’s kids are growing up in a media- [email protected] saturated world.
    [Show full text]
  • ​Director's Report
    ​Director’s Report Agenda Item No. 3 February 2019 Ana Ruiz Morillo: meeting people where they are For Spanish Outreach Coordinator Ana Ruiz Morillo, growing up in the Dominican Republic amidst pronounced wealth disparity led her to pursue a career in education and community outreach — she wanted to help others find opportunity and paths to success. Growing up between her parents’ two different Dominican neighborhoods, Ana experienced both the lessons of responsibility and hard work, and the privilege of having opportunity and established social circles. “These contrasting experiences made me think about equity before I even knew how to describe it. All communities deserve access to quality healthcare, a good education, and opportunities to succeed. I knew I wanted to do something about it,” said Ana. Ana started in her own community in Santo Domingo, meeting with leaders, organizing events and coaching youth on important leadership skills like public speaking. Library Director’s Report to Library Advisory Board 1 of 6 ​Director’s Report Agenda Item No. 3 February 2019 Eventually, Ana earned her degree and became a teacher in the Dominican Republic before moving to the United States in 1995. In Oregon, she found a job with the Multnomah County Health Department — a place where she felt fulfilled using her bilingual skills while working with community members at neighborhood health clinics. She had planned to work while earning her Master’s Degree in Education so she could return to teaching. But then a job opened up with the library that seemed a perfect match. “When I came to work at the library, my supervisor told me, ‘you will always make a difference to students in the classroom, but through the library, you will broaden your impact.
    [Show full text]
  • Language, Culture, & Inclusiveness: Serving Our Communities
    Language, Culture, & Inclusiveness: Serving Our Communities Presented by: Laura Bradshaw Silvana Gabriell Deanna Kohn Toan Lam-Sullivan Suad Mohamed Patrick Provant Learning Objectives This presentation will discuss: ● the history, mission, and goals of WSYL services ● the communities Multnomah County Library serves ● why these services are so important ● ways staff engage and connect with patrons ● examples of programs, events, and outreach We want to share with you why MCL does this work and why you should too! 2 We Speak Your Language Services Overview Presenter: Deanna Kohn Library Clerk Hillsdale Library 3 We Speak Your Language Award Winning Services to Immigrants 4 Our nation is becoming a rainbow nation Picture by Neil Kramer 5 Demographic Transformation 6 Demographic Snapshot of our County After English, the most spoken languages in our county are: • Spanish (8.3%) • Vietnamese (2.0%) • Chinese (1.5%) • Russian (1.4%) • African Languages (.8%) (.2%) of all County residents are Somali 7 Multnomah County Library Services Grow with the Community In 1999 we had 1 Spanish speaking Bilingual employee 8 Today 78 Bilingual staff, speaking 5 languages - Chinese (Cantonese & Mandarin), Russian, Somali, Spanish, and Vietnamese - and 7 African American Culture staff work in 14 locations throughout our system 9 We Speak Your Language Mission Multnomah County Library connects immigrant communities to the information and resources they need to be successful in the United States. We engage people of all ages and cultural backgrounds with free
    [Show full text]