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AUB Launches Chatbot Service on Whatsapp

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AUB Launches Chatbot Service on Whatsapp 10 TUESDAY, APRIL 30, 2019 business AUB launches chatbot service on Whatsapp The Artificial Intelligence• (AI) supported service is launched on Whatsapp for Businesses AUB first bank in Bahrain• to integrate its system with chatting service TDT | Manama n its efforts to ensure that the clients are served with the Ilatest banking services, Ahli United Bank (AUB) announced the launch of their Artificial In- telligence (AI) supported Chat- bot service via WhatsApp for Businesses. Being the first bank in Bahrain Ahli United Bank officials during a press conference held to announce the launch of their Artificial Intelligence (AI) supported Chatbot service via WhatsApp for Businesses to integrate its system with an AI supported chatting service via consolidated and unified digi- WhatsApp, AUB’s current clients tal client experience. This new and prospective clients will be service offering will comple- Exciting digital projects ahead able to complete many of their ment our existing digital chan- banking inquiries through the nels in a secure and convenient TDT | Manama chatting service. Banking in- way. Our integration with the Shafqat Anwar- Deputy Group quiry topics include MyHassad WhatsApp Business solution Mohammed Zafran Chief Executive Officer – programme prize winner list, builds on our commitment to Operations and Technology information about Current Ac- further enhancing and facili- hli United Bank’s plans are said that the digital channels counts, Savings Accounts, Per- tating AUB’s banking services. Afirmly set on staying ahead add a lot of convenience to sonal Loans, Car Loans, Money WhatsApp is a simple, reliable of the curve by embracing the customers. Transfers, Branches and many and private way to converse latest digital trends, accord- “We would like to make this other banking services. with anyone in the world, which ing to senior figures from the transformation from tradi- Designed to provide the same offers further simplicity and company. Its ongoing digital tional brick and mortar to the ease as speaking with friends comfort.” transformation processes will digital processing as quickly online; this service is consid- Samih Abutaleb, further stat- continue and will only pick up as possible. There are a lot of ered friendly, and secure with ed, “On the other hand, with steam, they said. opportunities in the digital ho- 24/7 availability. Anyone can the continued execution of our “It is the future,” said Samih rizon with blockchain, Artificial access the chatting service by digital transformation strategy Abutaleb, Group Head Digital Intelligence, machine learn- simply adding the bank’s num- via the usage of Artificial Intelli- Transformation for AUB when ing etc. So we are looking at a ber 34221999 to their Phone’s gence technologies in all aspects asked about his thoughts on wide horizon of digital servic- Contact List and then opening of the group, this service demon- the use of digital services in es to offer our customers,” he a chat with the saved contact, strates Ahli United Bank’s lead- the financial sector. “We are said. just like chatting with a friend ership in innovation in bank- tailoring our availability based “Digital banking and other on WhatsApp. ing services and our focus on on the convenience of the cus- digital initiatives are a way for On the launch event, Samih reaching our growing customer tomers. The digital channels Shafqat Anwar, Deputy Group Chief Samih Abutaleb, Group Head of Digital us to complement the tradition- Abutaleb, Group Head Digital base.” will be available 24/7 but at the Executive Officer, Operations and Transformation for AUB al modes of banking. Digital will Transformation for AUB com- He concluded by saying, “We same time, our branch presence Technology add to traditional banking and mented, “Following the success- are working on rapidly expand- and our relationship manage- in the pipeline,” said Abutaleb not completely replace it. For a ful launch of the first phase for ing the service to further enable ment will be continuing. The country. This is an area we are about Ahli United Bank’s fur- considerable time into the fu- the chat solution via WhatsApp continuous, and interactive con- digital space is where the future very keen on expanding but we ther plans to boost its digital ture, there will be a hybrid kind Business solution, we look for- versations with our clients, as all is because the customers can will meet customer needs in any initiatives. “We will announce of an arrangement where we ward to the upgrade and growth messages sent via a WhatsApp bank with us from anywhere, way,” he elaborated. those gradually,” he said. will have a mix between digital of the WhatsApp based chatting business are secure and encrypt- even when they are outside the “A lot of exciting projects are Echoing a similar view, and traditional,” he added. services in order to deliver a ed in a safe and secure manner.” Spotify reaches Bahrain Bourse, MEIRA announce Bahrain Chapter 100 million paying subscribers Stockholm, Sweden wedish music streaming Sgiant Spotify said Mon- day it had amassed 100 mil- lion paying subscribers, but the company also fell back into the red and reported a first quarter operating loss. “Premium subscribers grew to 100 million, up 32 percent year on year,” Spo- tify said in a press release, calling it an “important Bahrain Bourse and MEIRA officials during the signing ceremony to launch a new chapter in Bahrain milestone” in the compa- ny’s history. TDT | Manama hance best practices in Inves- The founding members in- Holding (represented by Sameh Bahrain Chapter Head, Marwa The strong growth in tor Relations (IR) across the clude Aluminium Bahrain Mohamed Mahmandar), Na- AlMaskati. paying subscribers was at- ahrain Bourse and the Kingdom. (‘ALBA’) (represented by Eline tional Bank of Bahrain (rep - The signing took place at tributed to promotions in BMiddle East Investor Re- The MEIRA Bahrain Chap- Hilal), Bank ABC (represented resented by Russell Bennett), Bahrain Bourse premises and it the United States and Can- lations Association (MEIRA) ter was formally inaugu - by Brendon Hopkins), Bahrain and SICO BSC (c) (represented was followed by an IR seminar ada, as well as continued announced officially launch- rated yesterday at the sign - Telecommunications Com- by Fadhel Makhlooq). Bah - attended by more than 30 rep- growth in “family plans”, ing a new chapter in Bahrain ing ceremony of founding pany (‘Batelco’) (represented rain Bourse will also lead the resentatives from local listed where multiple users can to further develop and en - members. by Faisal Qamhiyah), Ithmaar Chapter represented by MEIRA companies. share one account..
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