Administrative Staff, Contracted Service Providers, and Community Based Organizations Emergency Action Plan Area Agency on Aging of Lake & Mendocino Counties Emergency Action Plan 2 Table of Contents I. PSA26AAA Emergency Action Plan ......................................................... 4 A. Introduction ......................................................................................... 4 B. Disaster Response Information .......................................................... 5 C. Continuity of Service .......................................................................... 6 1. Responsibilities for Planning and Response ................................ 6 2. Prevention/Preparation ................................................................. 7 3. Response ...................................................................................... 8 4. Recovery ....................................................................................... 8 D. Communication .................................................................................. 9 E. Program Protocols ............................................................................ 10 1. Long-Term Care Ombudsman Program ..................................... 10 2. PSA26AAA Sub-Contracted Services ........................................ 12 II. Contractor Emergency Operation Plan ................................................. 14 A. Requirements ................................................................................... 14 B. Emergency Operation Plan Template .............................................. 15 III. Forms ................................................................................................... 31 A. PSA26AAA Contractor Disaster Assessment ................................. 31 B. Home Emergency Tips for Seniors and Family Caregivers ............. 36 Appendix I—Emergency Communication Systems ................................... 38 Appendix 2—Emergency Response Agencies .......................................... 40 Appendix 3—Natural Disaster Response Agencies .................................. 41 Appendix 4—Senior Centers ..................................................................... 42 Appendix 5—Hospitals .............................................................................. 43 Area Agency on Aging of Lake & Mendocino Counties Emergency Action Plan 3 Section I PSA26AAA Emergency Action Plan Introduction The Emergency Action Plan for the Area Agency on Aging of Lake & Mendocino Counties (PSA26AAA) is designed to address the needs of older adults, family caregivers, and other associated populations in the event of a natural, technological, or man-made emergency or disaster. The primary purpose of this plan is to maintain a continuity of service in the event of a disaster. The main themes of the plan are prevention, preparation, response, and recovery. The plan is positioned to be used in conjunction with already established emergency systems of response and practice including the following: Office of Emergency Services (OES) - the primary mission of the Office of Emergency Services is to coordinate response, relief and initial recovery operations during multiple jurisdictional and/or multiple agency emergencies or disasters. Standardized Emergency Management System (SEMS)-SEMS is intended to standardize response to emergencies involving multiple jurisdictions and/or multiple agencies. SEMS requires emergency response agencies use basic principles and components or emergency management including the Incident Command System (ICS), multi-agency or inter-agency coordination, the operation area concept, and the established mutual aid systems. National Incident Management System (NIMS)- integrates effective practices in emergency preparedness and response into a comprehensive national framework for incident management. The NIMS enables responders at all levels to work together more effectively to manage domestic incidents no matter what the cause, size, or complexity. CAL EOC California Office of Emergency Services Emergency Operation Center– Cal EOC is the Cal OES web system for reporting disaster information and requesting resources from the State. RIMS was previously used for this reporting. Emergency Operations Center (EOC) - The location in which the County Office of Emergency Services coordinates response during multiple jurisdictional and/or multiple agency disasters is called the Emergency Operations Center. During disasters the EOC activates various governmental agencies and organizations within the operation area. The core functions of an EOC include coordination, communica- tion, resource allocation and tracking, and information collection, analysis and dissemination related to a specific incident. EOC’s facilitate the sharing of all- hazards operational information and other subject matter expertise in support of incident management and response activities. Area Agency on Aging of Lake & Mendocino Counties Emergency Action Plan 4 Emergency Action Plan Disaster Response Information Office of Mendocino County Office of Emergency Services Emergency Services 951 Low Gap Road, Ukiah CA 95482 (Mendocino County) (707) 463-5667 http://www.co.mendocino.ca.us/oes/ Office of Lake County Office of Emergency Services Emergency Services 1220 Martin Street, Lakeport CA 95453 (Lake County) 707-262-4200 http://www.co.lake.ca.us/Government/Directory/ Administration/OES.htm https://www.facebook.com/lakecountycagov/ PSA26AAA Disaster Dena Eddings, Program Coordinator Response Coordinator Area Agency on Aging of Lake & Mendocino Counties 16170 Main St. Unit F, Lower Lake, CA 95457 PO Box 9000, Lower Lake CA 95457 707-995-4298 http://www.co.lake.ca.us/Government/Directory/ Social_Services/AAA.htm Suggested Trainings ICS-100.B: Introduction to Incident Command System to understand the Incident Com- https://emilms.fema.gov/IS100b/index.htm mand System (ICS) of Disaster Response. IS-700.A: National Incident Management System (NIMS), An Introduction FEMA Emergency Manage- https://emilms.fema.gov/IS700aNEW/index.htm ment Institute ICS Training Courses IS-800.B: National Response Framework, An http://www.training.fema.gov/ Introduction emiweb/is/icsresource/ https://emilms.fema.gov/IS800B/index.htm trainingmaterials.htm Mendocino County OES offers a four hour live train- ing on the ICS System and emergency response and recovery. Area Agency on Aging of Lake & Mendocino Counties Emergency Action Plan 5 Emergency Action Plan Continuity of Service Responsibilities for Emergency Planning and Response An overriding principal of the PSA26AAA Emergency Action Plan is to maintain a Continuity of Service at a minimum level for older adult and family caregivers in Lake and Mendocino Counties. Special consideration will be placed on senior nutrition and information and assistance which are a vital part of response and recovery. In addition, efforts will be made to identify and map vulnerable populations. PSA26AAA recognizes that the responsibility for coordinating emergency preparedness rests with the Office of Emergency Services (OES) through local government. PSA26AAA however, is responsible as an Area Agency on Aging to ensure the needs of older adults are considered and addressed in time of natural and man-made disasters. PSA26AAA’s first priority after a disaster is to ensure that services to its clients and contract agencies continue or are restored as soon as possible. Senior nutrition programs are a vital part of response and recovery for the well-being of older adults. In order to help contract agencies receive assistance needed to continue operations, PSA26AAA staff will conduct an assessment of the status of provider staff and clients, facilities and needs as soon as possible after a disaster. PSA26AAA staff will provide links to community resources to provide needed assistance. After addressing the needs of PSA26AAA’s clients and programs, PSA26AAA staff may assist local emergency operations with specific emphasis on older adults and family caregivers. Area Agency on Aging of Lake & Mendocino Counties Emergency Action Plan 6 Emergency Action Plan Continuity of Service Prevention/Preparation As a California state-designated area agency on aging, PSA26AAA will participate in local disaster planning efforts to ensure the needs of older adults and family caregivers are considered in the planning phase. In addition, PSA26AAA will provide opportunities for education and training for older adults, and family caregivers on how to prepare for disasters, including information on evacuation planning, mass sheltering, sheltering in place (up to 72 hours), supplies (food, water, medications, flashlights, batteries), care management, and transportation. In order to facilitate prevention and preparedness efforts, PSA26AAA will: 1) Become part of local emergency operations plans by assuming the role of supporting the needs of older adults and family caregivers. 2) Annually, revise, assign specific responsibilities, and update the PSA26AAA Emergency Action Plan. This includes providing any changes to PSA26AAA Disaster Coordinator to CDA Disaster Coordinator. 3) Support California Department of Aging (CDA) standards of emergency preparedness for PSA26AAA and all of its contract agencies. 4) Encourage training for all staff and contractor staff concerning agency expectations, standards, and methods of developing agency and site emergency plans. 5) Conduct routine assessments of contractor’s Emergency Operation Plan and staff training to ensure