Solicitation No:15-07

Original

SOLICITATION NO: 15‐07

Educational Software and Peripherals

For

Region 4 Educational Service Center (ESC) 7145 West Tidwell Houston, Texas 77092 (888) 884‐7695

June 30, 2015

Prepared by:

PCMG, Inc. dba PCM Gov, Inc. 14120 Newbrook Drive, Suite 100 Chantilly, VA 20151 www.pcmg.com 800‐625‐5468

Tab 1 – Vendor Contract and General Terms and Conditions Acceptance Form

Tab 2 – Questionnaire

Appendix E: QUESTIONNAIRE

Please provide responses to the following questions that address your company’s operations, organization, structure and processes for providing products and services. 1. States Covered Offeror must indicate any and all states where products and services can be offered. Please indicate the price co-efficient for each state if it varies.

50 States & District of Columbia (Selecting this box is equal to checking all boxes below) Alabama Montana

Alaska Nebraska

Arizona Nevada

Arkansas New Hampshire

California New Jersey Colorado New Mexico Connecticut New York Delaware North Carolina District of Columbia North Dakota Florida Ohio Georgia Oklahoma Hawaii Oregon Idaho Pennsylvania Illinois Rhode Island Indiana South Carolina Iowa South Dakota Kansas Tennessee Kentucky Texas

Louisiana Utah

Maine Vermont

Maryland Virginia Massachusetts Washington Michigan West Virginia Minnesota Wisconsin Mississippi Wyoming Missouri Territories & Outlying Areas (Selecting this box is equal to checking all boxes below)

American Samoa Northern Marina Islands

Federated States of Micronesia Puerto Rico

Guam U.S. Virgin Islands

Midway Islands

2. Diversity Programs  Do you currently have a diversity program or any diversity partners that you do business with? Yes No

 If the answer is yes, do you plan to offer your program or partnership through through TCPN Yes No

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(If the answer is yes, attach a statement detailing the structure of your program, along with a list of your diversity alliances and a copy of their certifications.)

 Will the products accessible through your diversity program or partnership be offered to TCPN members at the same pricing offered by your company? Yes No (If answer is no, attach a statement detailing how pricing for participants would be calculated.)

3. Minority and Women Business Enterprise (MWBE) and (HUB) Participation It is the policy of some entities participating in TCPN to involve minority and women business enterprises (M/WBE), small and/or disadvantaged business enterprises, disable veterans business enterprises, historically utilized businesses (HUB) and other diversity recognized businesses in the purchase of goods and services. Respondents shall indicate below whether or not they hold certification in any of the classified areas and include proof of such certification with their response.

a. Minority Women Business Enterprise Respondent certifies that this firm is an MWBE Yes No List certifying agency: ______

b. Small Business Enterprise (SBE) or Disadvantaged Business Enterprise (DBE) Respondent certifies that this firm is a SBE or DBE Yes No List certifying agency: ______

c. Disabled Veterans Business Enterprise (DVBE) Respondent certifies that this firm is a DVBE Yes No

List certifying agency: ______

d. Historically Underutilized Businesses (HUB) Respondent certifies that this firm is a HUB Yes No

List certifying agency: ______

e. Historically Underutilized Business Zone Enterprise (HUBZone) Respondent certifies that this firm is a HUBZone Yes No

List certifying agency: ______

f. Other Respondent certifies that this firm is a recognized diversity Yes No certificate holder List certifying agency: ______

4. Residency

Responding Company’s principal place of business is in the city of ______State of ___.

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5. Felony Conviction Notice Please check applicable box: A publicly held corporation; therefore, this reporting requirement is not applicable. Is not owned or operated by anyone who has been convicted of a felony. Is owned or operated by the following individual(s) who has/have been convicted of a felony. *If the third box is checked a detailed explanation of the names and convictions must be attached.

6. Processing Information: Company contact for:

Contract Management

Contact Person: ______Title: ______Company: ______Address: ______City: ______State: ______Zip: Phone: Fax: Email:

Billing & Reporting/Accounts Payable

Contact Person: ______Title: ______Company: ______Address: ______City: ______State: ______Zip: Phone: Fax: Email:

Marketing

Contact Person: ______Title: ______Company: ______Address: ______City: ______State: ______Zip: Phone: Fax: Email: 7. Distribution Channel: Which best describes your company’s position in the distribution channel: Manufacturer direct Certified education/government reseller

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Authorized distributor Manufacturer marketing through reseller Value-added reseller Other ______

8. Pricing Information  In addition to the current typical unit pricing furnished herein, the Vendor agrees to offer all future product introductions at prices that are proportionate to Contract Pricing. Yes No (If answer is no, attach a statement detailing how pricing for participants would be calculated.)  Pricing submitted includes the required administrative fee. Yes No (Fee calculated based on invoice price to customer)  Additional discounts for purchase of a guaranteed quantity? Yes No

9. Cooperatives List any other cooperative or state contracts currently held or in the process of securing Cooperative/State Agency Discount Expires Annual Sales Offered Volume

[Remainder of Page Intentionally Left Blank]

33 of 153 Tab 3 – Company Profile COMPANY PROFILE

1. Company’s official registered name.

PCMG, Inc. dba PCM Gov, Inc.

2. Brief history of your company, including the year it was established. Incorporated in 2000, PCMG, Inc. (PCMG) is one of several subsidiaries of PCM, Inc., a leading high‐volume direct marketer with over 25 years of experience in IT sales and services. The expertise resident at PCMG brings focus to the unique requirements of public sector customers along with academic environments. The company’s success is directly attributable to a delicate balance of customer service focus, strong strategic alliances with most major IT manufacturers and distributors, expertise in software licensing and well‐designed processes that optimize product delivery and long term support. Our employees are committed to an understanding of our customer’s need for technologically advanced IT solutions, ease of use, optimized efficiencies and cost control. This focus demands expertise in the unique requirements of federal, state and local contracting and the need for consistent and competitive pricing as well as attention to contracting detail. While focused expertise ensures that our employees understand the public sector from sales to contracting to financial management, PCMG benefits from the support of a $1.42B parent corporation offering financial stability; broad technical expertise and combined purchasing power. In 2006 PCMG sought and subsequently received ISO 9001:2000 certification for the corporate headquarters in Manassas, Virginia. In February of 2012 the corporate headquarters moved from Manassas to Chantilly, Virginia and received ISO 9001:2008 certification in July of 2012 The scope of the registration is PCMG’s provision of solution‐based systems integration technology products and services, including professional consulting, systems integration, long‐term hardware and software sales and maintenance support, value‐added reselling and IT product sales, to the Federal, State and Local governments. The processes that PCMG has put in place have been documented through years of trial and error and allowed us to maintain our ISO 9001:2000 certification. The processes have been developed with sufficient planning and detail to ensure that only minor deviations or modifications to the process will occur with each new requirement. Included in the five core process areas detailed in the PCMG Quality Manual are Business Solutions, Enterprise Services, Software License Management and Consultation, Storage Solutions, and Training. The Parent ‐ PCM, Inc. Headquartered in Torrance, California, PCM, Inc. is a $1.42B corporation with offices in Irvine and Santa Monica, California as well as Chantilly and Hampton, Virginia, Chicago, Illinois, Milwaukee, Wisconsin, Columbus Ohio and Denver, Colorado. International offices are located in Montreal, Canada and Manila. PCM, Inc. supports both a distribution center in Irvine, California and a 225,000 square foot warehouse/distribution center strategically located next to the Federal Express hub in Memphis, Tennessee.

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PCM, Inc. was founded in 1987 as a direct market reseller. PCM’s core business was anchored by the Apple product line sold under the MacMall name. Today, PCM retains the distinction of being the #1 Direct Market Reseller of Apple products in the US. In its twenty three plus years of growth, PCM remains focused on a strategic plan that marries growth through acquisition with commitment to its founding principles ‐ low cost and highly efficient order management. Today, PCM employs over 2500 people in 9 subsidiary companies who specialize in providing a solution to a customer’s needs and moving that solution into the customer’s hands. The relationship between PCM, Inc. and its subsidiary companies promotes the “best of all worlds” scenario and ensures that this benefit flows down to our customers. PCMG will rely on the infrastructure and financial stability of its parent company to ensure that our customers benefit from a strong, competitive firm. At the same time, we will rely on our own flexibility and high‐touch approach to ensure that end users receive the attentions of a dedicated Account Management Team. Included among the benefits from PCMG:  Volume purchasing power derived from consumer sales; small and medium size business; and public sector sales means lower costs and higher discounts  Consolidated administrative support reduces G&A costs; lower overhead and access to best practices across the organization  Expertise resides across the corporation; reduces need to go outside company for unique requirements – reduces risk in teaming or subcontracting  Over 5,000 vendor lines at corporate level; all open to PCMG

3. Company’s Dun & Bradstreet (D&B) number.

12‐936‐542

4. Corporate Office Location

Legal Company Name PCMG, Inc. Entity Organization Corporation Date Incorporated 1/28/2000 (Delaware) Tax ID Number 33–0964088 Headquarters Address 14120 Newbrook Drive, Suite 100, Chantilly, VA 20151 800‐625‐5468 www.pcmg.com

Parent Company PCM, Inc. Entity Organization Corporation Date Incorporated 1987 (California) 1995 (Reincorporated in Delaware) Tax ID Number 95–4518700

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Parent Company Address 1940 E. Mariposa Ave. El Segundo, CA 90245 Phone: 800‐625‐5468 www.pcmall.com

5. Total number of sales persons employed within the U.S. broken down by market.

800+ inside and outside sales resources throughout the U.S.

6. List the number of sales and service offices for states being bid in solicitation. Over 100 PCMG employees provide product and solutions to federal government customers; state and local jurisdictions; education customers as well as large systems integrators supporting the public sector customers. Over 600 technical personnel ready to support pre‐sales requirements analysis, design and configuration assistance and post‐sales requirements including installation, implementation and managed services.

800 Sales personnel located in regional offices in El Segundo, California; Chantilly, Virginia; Milwaukee, Wisconsin; Chicago, Illinois; Shelton, Connecticut and Denver, Colorado. In addition PCMG maintains smaller offices across the fifty United States. These sales personnel include Inside Sales who answer incoming telephone and e‐mail inquiries as well as make outbound sales calls and Field Account Executives who visit customer’s at their work space and help to define requirements as well as solutions.

100 Marketing personnel team with our manufacturers to provide comprehensive messaging to our customers; technical briefings and literature; special pricing programs for our customers and customized CAP site design as well as special messaging to our end users regarding our various contracts and programs.

Approx. 1000 administrative personnel maintain accurate and current pricing for our catalogs and price lists; staff our warehouses in Memphis and Irvine to ensure that the over 3500 orders shipped out of the warehouses every day are accurate, complete and on time; customer service personnel manning the telephones from 8 a.m. EST through 8 p.m. EST to answer customer inquiries regarding shipments; availability and product return.

In total, these 2500 employees hold over 3500 technical certifications in software & licensing; servers & storage; systems & peripherals; networking & security and power & infrastructure along with numerous professional certifications including CPAs, program management and contracts Professionals. PCMG maintains offices in Chantilly, Virginia; El Segundo, California; and Shelton, Connecticut as well as numerous satellite locations throughout the U.S.

PCMG can provide customers with a 24x7x365 Service Support Desk with nationwide dispatch and deployment services. Our consortium of PCM companies as well as trusted services companies with whom we have in‐place agreements saturates every time zone and virtually every US state.

The following map shows the locations of a PCM office or a PCM services partner highlighted in red.

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Distribution Centers PCMG’s state‐of‐the‐art full service 225,000 square foot distribution center is strategically located next to the FedEx hub in Memphis, Tennessee. (Our long‐standing relationship with FedEx works to the government’s advantage—allowing government customers to order products as late as 10 p.m. EST, in time for same‐day shipping of in‐stock items from PCM’s distribution center). PCM is also electronically linked, via EDI, to over 30 regional distributors and manufacturers that act as Virtual Warehouses, to streamline distribution operations, through cutting‐edge technology, to enable timely execution of Government orders. The benefits of the virtual warehouse program are reduced inventory carrying costs and improved turn‐over of inventory. Through its distribution facilities and virtual warehouses, PCM can provide the daily access to over $8 billion in inventory. These existing capabilities are based upon commercial best practices proven by PCM, and are made available to the Government by PCMG. For example, The Memphis, Tennessee and Columbus, Ohio warehouses ship, on average, 15,000 orders per week and have handled up to 43,000 orders weekly during peak times. These shipments amount to over 77,500 individual pieces shipped on a weekly basis. The shipping accuracy rate is 99.97%. PCM’s warehouse and configuration center stocks, on average, $40‐$50M in inventory with access to over $8B in “virtual” inventory. This virtual inventory is available through a network of distributors with warehouses on both the East and West coasts. PCM front and backend order management allows for 95% of in stock orders to ship same day.

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Seamless Access to over 25 Warehouses, with over $8 Billion in Inventory

PCMG

Ingram Micro

Tech Data

Synnex

Bell Micro

Douglas Stewart D & H

The Memphis warehouse also includes a Configuration Center to support imaging and asset tagging, special configuration support and staging prior to shipment. Housing an onsite Configuration Center in Memphis adds an element of control to the accuracy of the orders and ensures that all services are performed and quality checked prior to shipment. Currently, the Memphis Configuration Center weekly shipment average is 900 orders with up to 1800 orders shipped during peak times. This statistic equates to an average of 972 systems shipped from the Configuration Center on a weekly basis. The accuracy rate of these shipped systems equals 99.5%. The Configuration Center also allows for staging of shipments. When unique packing or documentation requirements exist, or shipments must be consolidated to multiple locations, PCMG will utilize the services of the Memphis Configuration Center to stage and ship.

The Memphis Configuration Center includes technicians certified in Apple Desktops; Apple portables; Microsoft Certified Systems Engineer (MSCE); Microsoft Certified Professional (MCP); IBM Warranty Technicians; IBM X Series Server; IBM Mobile and Desktop Systems and HP Certified Systems Engineer.

7. Contact Information Headquartered in Chantilly, Virginia, PCMG began by providing IT products through a comprehensive sales model which included inside telephone sales; internet sales; custom customer Corporate Access Pages (CAP) sites; and published catalogs delivered to the desk side.

PCMG fully‐staffs operations locations in El Segundo, California, Chantilly, Virginia and Shelton, Connecticut as well as numerous satellite offices electronically connected to the operations locations.

Both the El Segundo and Chantilly locations host complete, end‐to‐end business systems on servers physically located at the location. Both locations have electronic access to the other but operate independent of each other from an operations perspective. Because the functions and

Page 5 COMPANY PROFILE customer base of each location have unique requirements, the systems and databases that drive the systems are independent of each other. Both locations staff a sales team and an engineering team along with an accounting, purchasing and IS department. The “catalogs” that PCMG has developed for our open market sales and for our contract sales are resident on servers in both locations. Both locations host fully integrated business systems that allow sales personnel to prepare customer quotations by accessing live data in our “catalogs.” Customer orders are accepted at each location and both purchasing departments have unique accounts with our various distributor and manufacturer partners.

Through internal collaboration and employee exchange, PCMG can offer the combined expertise of the parent and subsidiary organizations in one cohesive team with the assurance of corporate commitment but without the overhead of surplus staff.

The combined years of experience of the PCMG Management Team spans over twenty‐five years in the provision of IT products and services. The Executive Team that will have participation in the execution of a TCPN contract has spent the bulk of their individual careers working with the public sector in Sales, Marketing, Contracts along with a wide range of functional areas. Their experience in managing or supporting contracts similar in size and scope to the TCPN Region 4 ESC Education Software and Peripherals contract will ensure that the benefits and potential issues are recognized early; the strategies for success are based on solid experience and not unrealistic goals; and that the magnitude and scope of the commitments made by PCMG in this document are clearly understood and supported.

SHARON O. ENNIS, V.P., MARKETING AND BUSINESS DEVELOPMENT

Ms. Ennis holds the position of Vice President, Business Development responsible for Marketing, Vendor Relations and Business Development. Sharon joined the company in June 2002 as Director of Business Development. Her responsibilities included building the essential company infrastructure to become a significant player in the public sector business. This encompassed developing public sector marketing initiatives as well as establishing a process for capturing and managing the growth of large contract opportunities in Federal, State & Local and Educational environments.

Prior to joining PCMG, Sharon brought over 20 years of industry experience in various management and executive management capacities with companies such as Comark Government & Education Sales (now Insight Public Sector), Government Micro Resources (GMR), GTSI and Entre Computer Centers.

Sharon is a graduate of Vassar College in Poughkeepsie, New York.

DAVE WILTZ, V.P., STATE‐LOCAL‐EDUCATION SALES Dave Wiltz joined PCM in 1998 as an account manager and rose quickly in rank to his current role with PCMG. Beginning in 2000, Mr. Wiltz served as Senior Sales Manager for PCMG and is responsible for rapidly growing PCMG into one of the top technology companies in the nation. Mr. Wiltz is primarily responsible for expanding PCMG presence in California, Virginia, Texas, and Nevada and for growing the PCMG footprint beyond federal customers to State, Local and Education.

Mr. Wiltz received a Bachelor of Arts degree in Broadcast Communications and a minor in Psychology from the University of Southern California. He exhibited his leadership abilities

Page 6 COMPANY PROFILE early in his career as the captain of the USC basketball team.

Position Name Responsibilities in support of TCPN

The President of PCMG holds ultimate decision making President Kris Rogers authority to commit financial resources and resolve problems swiftly.

VP Marketing & The VP of Marketing & BD is responsible for Marketing, Business Sharon O. Ennis Vendor Relations and Business Development Development

The Vice President of State, Local and Education Sales Vice President Dave Wiltz monitors the overall sale process and is ultimately SLED Sales responsible for customer satisfaction.

Senior Sales Manager can provide additional levels of support to the Account Teams which includes training and Senior Sales mentoring all field support staff; arranging manufacturer Sandeep Kapoor Manager webinars; and facilitating communication between internal PCMG staff and software vendors to expedite solutions if needed.

The Sales Manager is responsible for customer satisfaction; communication between customers and internal PCMG Account support staff; and ensures that orders are placed and Management John Crescione processed in a timely manner. Sales managers work with (Sales) the Account Teams on a daily basis to provide training and assistance as necessary.

Day to day Point of Contact. The Account Executives will assist customers with enrollment forms, use of the on‐line Account Executives Various Account ordering system, placing orders, answering product & (Sales) Team Members licensing questions, telephone order processing, shipping/tracking help and customer service. Position Name Responsibilities in support of TCPN Available to meet with Customers onsite to strategize on current initiatives and discuss solutions for short term and Field Account long term projects needs; can arrange product TBD Representative demonstrations/training of current and new technology; will work with the AE’s to ensure order are placed in a timely manner.

The Contract Administrator will perform general contract Contracts Danayet administration and business management functions in Administrator Gebremedhin support of the contract.

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SANDEEP KAPOOR, Senior SLED Sales Manager

Sandeep Kapoor joined PCMG in 1998 as an Account Executive. Prior to joining PCMG, Mr. Kapoor spent several years at ValCom Computer Center in Irvine as an Account Executive. Mr. Kapoor was promoted to the PCMG management team in 2002 and has created one of the fastest growing teams in PCMG. He brings a strong work ethic to compliment his understanding of the hardware and software industry.

Mr. Kapoor earned his B.A. in Social Science and a minor in History from the University of California, Irvine in 1997.

John Crescione, SLED Sales Manager

John joined PCMG in 2014. He has over 25 years of sales and management experience in the IT industry, ranging from Account Executive to Senior Sales Management. Mr. Crescion received his Bachelor’s degree in Business Administration from Western Connecticut State University in Danbury, CT.

Danayet Gebremedhin, Contracts Administrator

Ms. Gebremedhin provides support for pre‐ and post contract award activities. She is responsible for: the review of contracts, subcontracts, and other corporate agreements such as nondisclosure, teaming and reseller agreements; the review of bid/proposal terms and conditions; proposal coordination; and serves a point of contact for government and commercial contracting personnel. She has over 8 years of experience in contracts and support in the information technology and construction industries.

Ms. Gebremedhin earned her Bachelor’s degree in Business Administration from the University of Maryland Eastern Shore.

List the names of key contacts at each with title, address, phone and e‐mail address.

Chantilly, Virginia (Headquarters)

Name Title Phone E‐Mail

Sharon O. Ennis VP, Marketing (703) 594‐8100 [email protected]

El Segundo, California (Sales/Operations)

Name Title Phone E‐Mail

(800) 625‐ Dave Wiltz VP, SLED Sales 5468 [email protected]

Senior Sales (800) 625‐ Sandeep Kapoor Manager 5468 [email protected]

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Operations (800) 625‐ Jesse Moralez Manager 5468 [email protected]

Danayet Contracts (800) 625‐ Gebremedhin Administrator 5468 [email protected]

TCPN Team (800) 625‐ Members Account Executives 5468 TBA

Shelton, Connecticut (Sales)

Name Title Phone E‐Mail

John Crescione SLED, Sales Manager (800) 625‐5468 [email protected]

TCPN Team Members Account Executives (800) 625‐5468 TBA

8. Define your standard terms of payment.

Standard payment terms are Net 30 days.

PCMG requires the following on all Purchase Orders (PO):

1. Billing Address 2. Shipping Address 3. Net 30 Terms 4. Appropriate Signatures 5. Purchase Order Number 6. Price Total

PCMG requires the following for all Procurement Card/Credit Card Purchases:

7. Correct Billing Address 8. Correct Shipping Address 9. Correct Credit Card Information 10. Shipping/Contact Name

9. Who is your competition in the marketplace?

We compete against other Large Account Resellers and Value Added Resellers that offer IT Hardware, Software and Services such as CDW‐G, Insight, Gov Connection and SHI.

10. Overall Annual Sales for:

2011 – 1.421B 2012 – 1.420B 2013 – 1.425B

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11. Overall Public Sector Sales, excluding Federal Government for:

2011 – 83M 2012 – 94M 2013 – 95M

12. What is your strategy to increase market share?

Our corporate strategy is to be a value added single source provider of information technology products, services and solutions for our customers. Historically, we implemented our strategy as a rapid response, high volume, cost‐efficient direct marketer of multibranded, competitively‐priced information technology products and services, while providing a high level of support to our customers. As we have added more service capabilities to our offerings to customers, we have become more focused on the return on investment (ROI) that our customers can generate by partnering with us. PCMG uses a very aggressive approach of combining outside and inside sales resources to understand our client’s unique requirements. This hybrid approach will allow PCMG to aggressively market a resulting contract enabling a marked increase in marketshare for both PCMG and TCPN. Combined with a planned participation in over 30 identified national and regional public sector end user trade shows, unique online and web‐branded marketing initiatives will enable substantial market growth and revenue dollars for PCMG and TCPN.

PCMG’s State, Local and Education business is gaining market share due to our aggressive growth strategy. PCMG has planned participation in over 30 identified national and regional Public Sector end‐user trade shows in 2015. We also actively advertise in numerous trade publications as well as websites.

13. What differentiates your company from competitors?

In the last ten years there has been a sea change in how technology is produced and consumed. In this ever changing landscape, companies which evolve constantly are the ones that succeed. PCMG has been in a unique position to evolve and continues this evolution to stay ahead of the curve and become a true solutions provider by offering cradle to grave solutions to our clients. This starts with understanding the clients environment, creating a network architecture, procuring the solutions needed and providing date center services where required, culminating with end of life services.

PCMG is one of few companies in the industry who can truly offer nationwide sales and service on over 200,000 products. Our service offering is quite extensive and includes help desk support all the way to data center management and cloud storage facilities. Plus our customer service is exceptional. We realize that quality service to our customers requires excellence from the early stages of a program through fulfillment. We offer an expert, dedicated team of specially trained and talented individuals to manage and support customer requirements. These individuals share a mission to ensure a common understanding of the goals and requirements of a contract amongst our internal as well as our external staff.

Nationwide, PCMG Account Managers, Product Licensing Specialists and Engineering staff have direct experience and certified knowledge of our various product lines. The acquisition, integration and support of these products is one of our core competencies and, for this opportunity, the most comprehensive offering available was assembled. Our understanding of TCPN requirements blended with our expert knowledge of procurement, delivery and managed services cannot be

Page 10 COMPANY PROFILE overlooked. PCMG’s ability to meet the objectives of an acquisition is directly linked to our overall knowledge and performance history.

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14. Capabilities and Functionality of PCMG Ordering Website

PCMG.com— PCM considers itself a leader in Internet e‐commerce innovation and will continue enhancing its leadership position on the Internet. The PCMG.com site serves as a premier destination for the government market to gather pertinent information on quality products and services offered at PCMG. This site includes home pages applicable to the federal, state, local, and education markets, with a complete listing of contracts. Additional features of the site include tradeshow calendars, product availability, online purchasing, and order tracking.

15. Description of PCMG Customer Service Department, hours of operation, number of service centers etc.

Customer service personnel man the telephones from 8 a.m. EST through 8 p.m. EST to answer customer inquiries regarding shipments; availability and product return.

PCMG Customer Service (CS) organization which is staffed in the Chantilly, VA and El Segundo, CA offices have responsibility for notifying customers when purchase orders are received and processed; when expected shipments are to arrive; for handling all issues that may require a return; and for communicating with the customer after shipment to ensure customers are satisfied. A CS Representative will work closely with the PCMG Account Managers to assist in coordinating large shipments that require staged delivery or deliver to multiple locations. For large shipments with varied locations, the CS Rep. will work with the end users to schedule deliveries and to keep end users informed of changes in shipment status. The CS Rep. is the most qualified at this point in the procurement to explain the PCMG Return policy and to facilitate returns by communicating everything that an end user must do and everything that the end user can expect to happen after the return. In most cases, returns fall into three categories:

1. Customer return with a re‐shipment order (original product damaged, defective product, wrong product shipped, or lost shipment) 2. Customer return with a change in product (wrong product ordered) 3. Customer cancellation; PCMG returns product to vendor or to PCMG stock

Customer requested returns after the thirty day time period will be considered on a case‐by‐case basis.

When an end user desires to return a product, a call to the CS Rep. will prompt the issuance of a Return Material Authorization (RMA). All returns must be handled through PCMG. The CS Rep. will track RMAs and, if desired, order replacement product on behalf of the end user.

NOTE: Only a PCMG CS Rep. may issue an RMA to a customer. The CS Rep. must obtain a valid RMA number from our vendors prior to product being returned to a vendor. In addition to handling customer inquiries, the CS Rep. will also work closely with the Technical Support staff to coordinate any installations or professional services engagements.

PCMG prides itself on a tradition of outstanding customer care and support. Our devoted team of

Page 17 COMPANY PROFILE account representatives understands that our customers are the hallmark of our enduring partnerships. Most of the products sold by PCMG are subject to a manufacturer's warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. To obtain information regarding manufacturer's warranties, please refer to the website below, contact us at the following e‐mail address, [email protected] or call us: 1‐800‐625‐5468.

http://www.pcmall.com/pcmall/information/product_support/mfr_warranty.asp

We encourage customers to request information from any of our account executives about extending the service period on any of the products that you purchase.

16. Description of any litigation, bankruptcy or reorganization.

PCMG has no past or present involvement in any litigation, bankruptcy or reorganization. 17. Description of plans to market the contract within the first 90 days of award.

We have always maintained our commitment that the contracts we support will provide our end users with the best possible value proposition – ease of use + broad product offering + competitive pricing. We are selective in contracts that we pursue and we execute against them with certainty and commitment. PCMG intends to use TCPN as our lead contract vehicle in the SLED space enabling us to compete against US Communities and WSCA on a nationwide level. We intend to put our full Marketing and Sales resources behind the launch. We will advertise in trade publications, co‐brand literature, attend regional trade shows jointly and literally make thousands of outbound calls advertising the contract.

In addition to the above, our plans include the following:

A co‐branded press release within first 30 days Announcement of award through any applicable social media sites Direct mail campaigns Advertisement of contract in regional or national publications Dedicated TCPN and Region 4 ESC internet web‐based homepage with: TCPN and Region 4 ESC Logo Link to TCPN and Region 4 ESC website Summary of contract and services offered Due Diligence Documents including; copy of solicitation, copy of contract and any amendments, marketing materials

PCMG has an established marketing plan that is specifically designed for State, Local and education customers. Our customized plan includes, but is not limited to the following types of marketing efforts:

Electronic Marketing:

 Banners on the PCMG website  A customized CAP site for TCPN members which would include banners, pricelists, ordering and order status capabilities

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 Customized emails tailored to the State’s customers

Print Marketing:

 catalogs tailored to government customers

Trade shows:

 PCMG participates in various types of trade shows during the year and can make arrangements to participate in national and regional trade shows that are attended by the TCPN members.

 Tabletop and IT showcase events can be coordinated in select locations. PCMG can also arrange “in‐agency” presentations as mutually agreed upon.

PCMG is an industry leader in direct marketing of IT products to government and education. In addition to the “Knowledge is Power Campaign” outlined below, we are willing to capitalize on the processes and resources already in place to help TCPN to promote the contract. We have an assigned Business Development Director for State, Local and Education whose responsibilities are to support and promote the contract and ensure that our sales team has the resources needed to meet the needs of the contract’s eligible users. We view our relationship with TCPN and its members as a working partnership. A combination of the following elements will form the foundation of promotional success:

 Effective data mining to clearly target customers  Education of sales force  Effective implementation of marketing vehicles  Compelling messaging  Product availability  Tracking of customer activity  Customer Feedback/Satisfaction Surveys if desired by TCPN

PCMG will use an integrated program of these proven approaches to promote the contract:

Mailing Lists—PCM maintains a proprietary list of millions of names of previous and potential customers. This database is continually analyzed to target customer types and increase response and purchase rates. PCMG is prepared to use these existing mailing list management approaches to establish a mailing list, and send e‐mail newsletters (if the State allows), applicable to the Software Contract.

Catalogs— PCMG delivers top quality products through its distinctive full‐color direct response catalogs (PCM, PCMG, and Mac Mall).

Sales Force— PCMG uses a very aggressive approach of combining outside and inside sales resources to understand our clients unique requirements. This hybrid approach will allow PCMG to aggressively market a resulting contract enabling a marked increase in marketshare for both PCMG and TCPN. Combined with a planned participation in over 30 identified national and regional public

Page 19 COMPANY PROFILE sector end user trade shows, unique online and web‐branded marketing initiatives will enable substantial market growth and revenue dollars for PCMG and TCPN.

Brown Bag Product Webinars/ Technology Refresher Information Sessions—Using in‐house technical expertise as well as our manufacturer partners’ resources, PCMG offers a variety of content rich information sessions. These sessions are designed to provide updates to customers on specific contract issues/changes, new product launches, as well as customer education on information technology topics such as server consolidation, distributed print management, energy conservation, Continuity of Operations, and Network security to name a few. The sessions last from 30 – 60 minutes and are typically scheduled as Lunch time learning sessions, thus the “brown bag” concept of bring your lunch & learn!

Shows & Events—regional and in‐agency tabletops and tradeshows play an important role in contract promotion. PCMG participates in a variety of these events to develop customer relationships, promote contract vehicles and merchandise our products and services.

PCMG Knowledge is Power Campaign

 Making an Informed Decision: A Program Information Tool Kit from PCMG

Comprehensive Program/Product information guide to promote an informed purchase decision. This kit would include: o Description of the contract and the products awarded as well as the manufacturers included. o Why using the TCPN contract benefits their organization over other procurement options o Information on placing orders in accordance with the required process.

 Knowledge eNewsletter ‐ Contract specific email marketing, with double opt‐in from subscribers, will be done on behalf of and with the explicit approval of TCPN on a regular schedule to communicate product updates, contract information as well as upcoming events. These electronic broadcasts will serve as a strong element of awareness and information dissemination for the contract.  Quarterly Product/Application Brown Bag “Webinars.” Promoted via e‐newsletter and on our website, these sessions would be hosted by PCMG and designed as described above.  New Product Introduction Events: “VIRTUAL UPDATES” PCMG and manufacturers would join together to set up online conference sessions for DIR contract users to be introduced to new products as they are announced. Additionally PCMG would partner with TCPN to structure an early order/new product promotion to customers who participate in these sessions, if desired.  Participation in regional IT shows and events: Tabletop and IT showcase events will be coordinated in select locations. PCMG will participate in shows and events, as available, to promote the contract and our partnership with TCPN. This activity will be closely coordinated with TCPN marketing personnel if desired by TCPN management. Contract Landing Page ‐ A unique TCPN Contract landing page will be available upon contract award and will feature contract information, ordering instructions, and a “what’s new” section to announce new product introductions. Additionally this contract portal will also display an upcoming events section to communicate shows we will be

Page 20 COMPANY PROFILE

participating in, our Quarterly Brown Bag Product Webinars and Virtual Updates Technology Refresher Information sessions.  Ongoing support and promotion of the TCPN contract through advertising in government and educational publications, newsletters and professional organizations that target eligible TCPN Contract users. Offers of product specials, quality classroom instructional materials, “tips & tricks for using contract products,” and other informational content such as white papers for posting on websites are just a few examples of what might be provided.

18. Benefits of this contract to eligible entities.

Ease of ordering online, superior customer service and programs such as our Knowledge is Power campaign to keep them aware of all of the latest developments and promotions that can be taken advantage of through the TCPN Contract.

19. Plans to market this agreement to existing government customers

Catalogs— PCMG delivers top quality products through its distinctive full‐color direct response catalogs (PCM, PCMG, and Mac Mall).

20. 90 day plan for implementation of the contract within PCMG

In addition to the above, Our plans include the following:

Page 21 COMPANY PROFILE

21. Training of PCMG national sales force on Region 4 ESC agreement

We wish to use the TCPN contract as our lead vehicle for our entire SLED sales team. We will have numerous trainings and webinars describing the features and benefits of the contract and our opportunity.

22. Use of PCMG Logo

PCMG, Inc. dba PCM Gov, Inc. acknowledges that we agree to provide our company logo(s) to Region 4 ESC and to provide permission for reproduction of our logo in marketing communications and promotions.

23. Expected revenue anticipated over each year for the first 3 years of the agreement

Year 1 – 1M Year 2 – 1.5M Year 3 – 2M

24. Implementation and success with existing cooperative purchasing programs (provide name, contact person and contact info) Calsave/Buyboard‐Implementation?

PCMG owes it’s success in the implementation and success of our CalSAVE and Texas BuyBoard Cooperative Purchasing Programs to our aggressive approach to putting our full Marketing and Sales resources behind the launch. Among other efforts undertaken, We advertised in trade publications, co‐branded literature, attended regional trade shows jointly and made thousands of outbound calls advertising the contracts. We also made announcements through social media, implemented direct mail campaigns and advertised the contracts in the most advantageous publications.

After implementation we continued our aggressive approach to maintain current customers with unbeatable pricing, promotions and our “knowledge is Power” campaign as well as top notch customer service that they came to view as more of a necessity than simply an added value, while our continued wide range of marketing initiatives attracted new customers.

CalSave Contact Information:

Ted Witt Phone: 916‐826‐2039 E‐mail: [email protected]

Texas BuyBoard Contact Information:

Connie Burkett Phone: 800‐695‐2919 E‐mail: [email protected]

25. Capacity to report monthly sales through this agreement

Page 22 COMPANY PROFILE

PCMG can provide many different types of reports for purchasing departments on a monthly or quarterly basis. These reports may have a very detailed format such as when the order was placed, purchase order number, sales order number, shipment date, manufacturer part number, product description, quantity, unit price, extended price, bill to and ship to information, order shipment status etc.

PCMG provides similar reporting on several of our large federal IDIQ contracts as well as many state and local contracts. The information provided is pulled directly from our business systems. This integration of systems ensures that our quotes match our orders; that our invoices match customer purchase orders and packing slips; and that shipping information is accurate.

26. Capacity to provide management reports, i.e. consolidated billing by location, time and attendance reports, etc. for each eligible agency

Yes, we have this capacity

27. Suggested improvements and alternatives for doing business with PCMG that will make this arrangement more cost effective for PCMG and participating public agencies.

Customized website for ease of ordering as well as the wealth of marketing and training initiatives available through various programs that PCMG has developed and perfected.

28. PCMG current environmental or sustainability initiatives.

PCMG chooses its teaming partners with great care and includes attention to criteria like corporately‐supported “green” initiatives. We seek out partnerships with companies who have well entrenched green initiatives in place that complement those in place at PCMG and our parent company, PCM, Inc. We monitor our manufacturer partners for green initiatives that involve design, manufacturing, operations and packaging. Across PCM’s multiple divisions including PCMG, we take pride in being industry leaders and adopting progressive environmental standards and practices that demonstrate our commitment to corporate social responsibility. We are constantly evaluating the way we conduct business, looking for innovative ways to reduce our carbon footprint and minimize our impact on the planet. Identified by the State of California for our “Go Green” initiatives, policies and procedures, PCM and its subsidiary PCMG are continuously diligent about the practices within our own corporation and the corporations with whom we partner.

29. Vendor Certification

 PCMG ISO Certificate of Registration  PCMG Affirmative Action

Page 23 CITY OF DAYTON HUMAN RELATIONS COUNCIL AFFIRMATIVE ACTION ASSURANCE (AAA) FORM

The City of Dayton requires an Affirmative Action Assurance form approved by the Human Relations Council for all entities that may be awarded contracts involving any expenditure or cumulative expenditures in a calendar year requiring City CommlSSlOn approva I. PIease cornp Iete both pages 0f the tiorm. Last approved on: Month I I Year 12011 Section 1 Company Contact Information Please type or print legibly. FEDERAL ID# 330-96-4088 Sole Proprietor with no other employees? mNo eYes (if yes, complete Section 1 and Section 4 ONLY) Firm Name PCMG, Inc.

Street Address 14120 Newbrook Drive, Suite 100

City Chantilly State VA Zip 20151

Telephone Number (800) 625-5468 Fax Number (703) 378-4464

E-mail Address [email protected] Web Site www.pcmg.com

Type of Business (Check One) D Consulting D Research and Development D Agriculture, Forestry and Fishing Ij] Retail D Manufacturing DMining o Finance, Insurance and Real Estate D Transportation, Communication and other Public Utilities D Construction D Service and Repair Business D Wholesale Trade List Specific Product(s) IT products and services, audio-visual equipment, office machines and consumer electronics.

Section 2 Company Profile 1. Does your firm have a written affirmative action policy? [Z] Yes (attach a copy) DNo 2. If not, would you accept the attached sample as your policy? [Z] Yes (see sample) DNo 3. Is your firm 51 % or more owned by minority persons? DYes [Z]No 4. Is your firm 51 % or more owned by female persons? DYes 0No Section 3 Company Workforce Size Number of employees (Check one) 0 2-49 Ie 50+

Section 4 Authorized Signature The undersigned authorized representative of the company hereby agrees that a program of affirmative action will be maintained to implement its nondiscrimination policy in doing business with the City of Dayton as described in the City of Dayton Revised Code of General Ordinances (RCGO) Sections 35.14, 35.15 and 35.16 and thatthe information contained herein is true and correct.

10/6/14 DATE Sr. Contracts Administrator TITLE (Authorized Person Only)

DO NOT WRITE BELOW THIS LINE APPROVED D DISAPPROVEDD COMMENTS: I I L-- _

DATE (print and Sign Your Name For) HUMAN RELATIONS COUNCIL Record your total work force by occupational levels and indicate your goals for those levels for the next 12 months. EEO - 1 FORM MAY BE SUBSTlTUTED FOR THIS GRID

Statistics Compiled as of (Date): 10/6/2014 (MM, d, YYYY) Section 5 Present Work Force Male Employees Female Employees Minority Groups Minority Groups Am. Am. Asian\ Indian\ Asian\ Indian\ Total Pacific Alaskan Two or Total Pacific Alaskan Two or Total All Occupations Males Black Hispanic Islanders Natives more races Females Black Hispanic Islanders Natives more races Emnlovccs Officials and Managers 8 1 2 2 0 0 4 0 0 0 0 0 12 Professionals 7 1 1 0 0 0 8 2 0 0 0 0 15 Technicians 1 0 0 0 0 0 0 0 0 0 0 0 1 Sales Workers 58 11 5 7 0 3 11 3 0 1 0 0 69 Office and Clerical 0 0 0 0 0 0 6 2 1 1 0 0 6 Craftsmen (Skilled) 0 0 0 0 0 0 0 0 0 0 0 0 0 Operatives (Semi- skilled) 0 0 0 0 0 0 0 0 0 0 0 0 0 Laborers 0 0 0 0 0 0 0 0 0 0 0 0 0 Service Workers 0 0 0 0 0 0 0 0 0 0 0 0 0 Total 74 13 8 9 0 3 29 7 1 2 0 0 103 Total Employment From Previous 97 Report if Any 66 6 9 0 1 31 7 2 0 0 1

Figures for the following classifications shall also be included in the appropriate category above the "Total" line Apprentices 0 0 0 0 0 0 0 0 0 0 0 0 0 On-the- White job Collar 0 0 0 0 0 0 0 0 0 0 0 0 0 Trainees Production 0 0 0 0 0 0 0 0 0 0 0 0 0

Section 6 Worker Utilization Projected Goals 0 Projected Goals for: Women 33. 98 Yo % Minorities 42.00% %

PLEASE RETURN TO: CITY OF DAYTON, Human Relations Council, 37] W. Second St., #100, Dayton, OH 45402; (937) 333-1413 Office vicki.krap£@,daytonohio.gov; (937) 222-4589 Fax PC Mall Gov, Inc. Chantilly, VA

Executive Order 11246 Affirmative Action Program for Women and Minorities

February 1, 2014 – January 31, 2015

Data Period Analyzed: February 1, 2013 – January 31, 2014

______Alan Bechara President

______Kathy Ressler Director of Human Resources

TABLE OF CONTENTS

I. PREFACE ...... 1

II. OBJECTIVES OF AFFIRMATIVE ACTION PLAN ...... 2

III. EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION POLICIES ...... 3

IV. ORGANIZATIONAL PROFILE ...... 4

V. JOB GROUP ANALYSIS ...... 4

VI. DETERMINING AVAILABILITY ...... 5

VII. COMPARING INCUMBENCY TO AVAILABILITY; PLACEMENT GOALS ...... 5

VII. ESTABLISHMENT OF RESPONSIBILITIES FOR IMPLEMENTATION OF WRITTEN AFFIRMATIVE ACTION PLAN ...... 6

IX. IDENTIFICATION OF PROBLEM AREAS ...... 8

X. DEVELOPMENT AND EXECUTION OF ACTION-ORIENTED PROGRAMS . 11

XI. INTERNAL AUDIT AND REPORTING SYSTEMS ...... 12

-i- I.

PREFACE

PC Mall Gov, Inc. (“Company”) is fully committed to the concept and practice of equal opportunity and affirmative action in all aspects of employment. As used throughout this document, PC Mall Gov, Inc.’s Affirmative Action Program under Executive Order 11246 (“Program” or “AAP”) shall mean all documents, narratives, reports, charts, supporting statements, statistical data, analyses, and all information of any kind presented in any manner to the Office of Federal Contract Compliance Programs (“OFCCP”).

PC Mall Gov, Inc. regards certain sections of the Program, as described further below, to be confidential and proprietary material that is exempt from mandatory disclosure for the following reasons:

A. The Program is exempt under the Freedom of Information Act in that it contains confidential, commercial, or financial information. See 5 U.S.C. § 552(b)(4); B. The Program contains personnel and similar files, the disclosure of which would constitute an unwarranted invasion of personal privacy. See 5 U.S.C. § 552(b)(6); and, C. The Program is a record of information compiled for law enforcement purposes. See 5 U.S.C. § 552(b)(7).

In addition, the Trade Secrets Act prohibits disclosure by any agency, its officers or employees, unless authorized by law, of any information obtained in the course of employment or official duties or by reason of any investigation which contains information including confidential statistical data related to, among other things, the financial aspect of a corporation. See 18 U.S.C. § 1905; Chrysler Corporation v. Brown, et al., 441 U.S. 281 (1979). Furthermore, the release of any trade secret, confidential statistical or commercial information would be arbitrary and capricious in violation of the Administrative Procedure Act. See e.g., CNA Financial Corp. v. Donovan, 830 F. 2d 1132, 1144, and n. 73 (D.C. Cir.) cert. denied, 1089 S. Ct. 1270 (1998).

Specifically, PC Mall Gov, Inc. designates the Workforce Analysis, Job Group Analysis, Availability Analysis, Two Factor Analysis, Incumbency Versus Availability Analysis, Placement Goals, and the Identification of Problem Areas sections of the plan as highly confidential. Nothing contained in this Affirmative Action Plan or its supporting data should be construed as an admission by the Company, in whole or in part, that it has engaged in any discriminatory action.

For all of the above reasons, PC Mall Gov, Inc. gives notice to the OFCCP of the need to maintain the confidentiality of the data portions of the Program and the narrative sections of the Program that discuss such data. The Company requests that the OFCCP use the information contained in the Program solely for the purpose of a review of the Company’s compliance with Executive Order 11246. PC Mall Gov, Inc. further requests that the OFCCP not reveal or otherwise make available to any other person any information regarding the Program unless prior authorization is granted by the Company.

Any goals that the Company has established herein are not intended as rigid, inflexible quotas that must be met, but rather as targets reasonably attainable by applying every good faith effort in implementing this Affirmative Action Plan.

Any placement goals established in this program do not constitute a finding or admission of discrimination. They do not represent a quota, ceiling, or floor for the employment of particular groups, nor are they a justification for preferences or a basis upon which to discriminate against any applicant or employee because of race, color, religion, sex, or national origin. Placement goals are not used to supersede merit selection principles. Terms such as “availability” and “problem area,” as may appear in this Program are terms that the Company is required by government regulations to use in this document. Although the Company will use such terms in good faith in connection with this Program, it cautions that these terms are the government’s terms, and their usage should not be applied outside the narrow context of the OFCCP’s regulatory framework.

II.

OBJECTIVES OF AFFIRMATIVE ACTION PROGRAM

PC Mall Gov, Inc.’s affirmative action objectives include the following commitments:

1. PC Mall Gov, Inc. is committed to Equal Employment Opportunity, Affirmative Action, and compliance with all laws and regulations pertaining to both. PC Mall Gov, Inc.’s policy is to provide employment, training, compensation, and other conditions or opportunities associated with employment without regard to race, color, religion, gender, national origin, disability status, veteran status, or any other basis protected by law. PC Mall Gov, Inc. hires, assigns work, promotes, compensates, and retains employees only on the basis of their qualifications and performance, and our business needs. 2. PC Mall Gov, Inc. is committed to improving the representation of females and minorities in departments where under-representation exists and in job groups where incumbency is less than availability, as set forth in the incumbency versus availability report. We take affirmative steps to prepare women and minorities for advancement within the Company.

3. We recognize that our commitment to equal employment opportunity and affirmative action goes beyond the four corners of this document. Each employee has the right to be treated with dignity and respect for individual differences. Likewise, each employee makes an important contribution to a business environment in which equal employment opportunity is present for all.

4. PC Mall Gov, Inc. provides a work environment for all employees that is free of harassment based on race, color, religion, gender, national origin, disability status, veteran status, or any other basis protected by law.

5. PC Mall Gov, Inc.’s personnel policies and practices are designed to ensure that each employee is accorded full consideration and opportunity, and that all policies and practices are administered without discrimination based on race, color, religion, gender, national origin, disability status or veteran status, or any other basis protected by law.

PC Mall Gov, Inc. Affirmative Action Plan for Women & Minorities Page 2 of 12 III.

EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION POLICIES

A. PC Mall Gov, Inc. recruits, hires, upgrades, trains, and promotes in all job titles without regard to race, color, religion, sex, national origin, age, disability or veteran status or any other basis protected by law, except where an accommodation is unavailable and/or it is a bona fide occupational qualification.

B. The Company shall ensure that all personnel actions such as compensation, benefits, reductions in force (RIF’s), returns from RIF’s, Company-sponsored training, and social and recreational programs shall be administered without regard to any protected category.

C. The Company shall base employment decisions on the principles of equal employment opportunity and with the intent to further the Company’s commitment to affirmative action and equal employment. At no time will any covered employee, or covered applicant for employment, who exercises his/her rights pursuant to our Affirmative Action Policy be subject to discipline, or have his/her opportunities for employment adversely affected.

D. PC Mall Gov, Inc. takes affirmative action to ensure that qualified minority group individuals, females, disabled veterans, veterans who served active duty in the Armed Forces during a war or in a campaign or expedition for which a campaign badge has been authorized, and persons with a disability are introduced into the workforce, are encouraged to aspire for promotion, and are considered as promotional opportunities arise.

E. PC Mall Gov, Inc. invites any employee or any applicant for employment to review our written Affirmative Action Programs. These programs are available for inspection upon request in the Human Resources office during normal business hours. Any questions should be directed to Kathy Ressler, Director of Human Resources.

F. Applicants are encouraged to identify their race and sex. This self-identification is strictly voluntary and confidential, and will not result in retaliation of any sort.

G. Employees are invited to self-identify as an individual with a disability or qualified covered Veteran. This self-identification is strictly voluntary and confidential and will not result in retaliation of any sort.

PC Mall Gov, Inc. Affirmative Action Plan for Women & Minorities Page 3 of 12 H. Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following activities: (1) filing a complaint; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of Section 503 of the Rehabilitation Act of 1973, as amended, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended, or any other federal, state or local law requiring equal opportunity for disabled persons or qualified covered veterans or; (3) opposing any act or practice made unlawful by Section 503, VEVRAA or its implementing regulations in this part or any other federal, state or local law requiring equal opportunity for disabled persons or for special disabled veterans or covered veterans; or (4) exercising any other right protected by Section 503 or its implementing regulations in this part or any other right protected by VEVRAA or its implementing regulations in this part.

I. Legally required posters and the Company’s policy statements are prominently displayed on Company bulletin boards.

J. Our purchase orders contain the appropriate EEO statement to place vendors and suppliers on notice that they, in turn, may have obligations pursuant to the Executive Order and other relevant laws and regulations.

K. Although not repeated verbatim in this document, we comply with 41 C.F.R. Parts 60-20 (Sex Discrimination Guidelines) and 60-50 (Religious Discrimination Guidelines), as applicable.

IV.

ORGANIZATIONAL PROFILE

For its organizational profile, the Company has elected to use a Workforce Analysis in accordance with 41 C.F.R. § 60-2.11(c). The Workforce Analysis lists each job title within each of the Company’s departments, sorted by salary groupings from low to high. Each such grouping is broken out by gender, and within gender by race or ethnicity. The Company has no separate work units or lines of progression. See Workforce Analysis Tab.

JOB GROUP ANALYSIS

The Company has created job groups, where appropriate, from larger EEO-1 categories. Where possible, the Company has combined jobs with similar content, wage rates, and opportunities. See 41 C.F.R. § 60- 2.12. Among the relevant factors considered by the Company when establishing job groups are: (1) the duties, skills, competencies, and responsibilities of the jobs; (2) compensation; and (3) opportunities for training, transfer, promotion, mobility and other career enhancements. The fact that employees are placed in the same job group does not necessarily mean that they are similarly situated for compensation and other purposes under Title VII.

PC Mall Gov, Inc. Affirmative Action Plan for Women & Minorities Page 4 of 12 The Job Group Analysis is an alphabetical listing of all job titles in the Job Group, annotated for both Physical Location and AAP Location, as required by 41 C.F.R. § 60-2.12(c). The Job Group Analysis lists the total number of employees, the total number of female and minority employees, and a subtotal of each for each job group. See Job Group Analysis Tab. As required by 41 C.F.R. § 60-2.13, the Company has separately stated the percentage of minorities and females in each of its job groups. This information is included in the Incumbency Versus Availability Analysis report.

VI.

DETERMINING AVAILABILITY

In accordance with 41 C.F.R. § 60-2.14, the Company has considered two factors for determining availability for both minorities and females in each of its job groups: External Availability and Internal Availability.

A. External Availability

In determining External Availability, the Company has evaluated the percentage of minorities and females with requisite skills in the reasonable recruitment area. The reasonable recruitment area is the geographic area from which the Company usually seeks or reasonably could seek candidates. We have used the 2010 Census Data to derive the availability estimates. We have drawn our reasonable recruitment area in accordance with 41 C.F.R. § 60-2.14(e) so as not to have the effect of excluding Minorities or Females.

B. Internal Availability

In determining Internal Availability, the Company has evaluated the percentage of minorities and females among those promotable, transferable, and trainable within the establishment. The Company defines its pool of promotable, transferable and trainable employees in accordance with 41 C.F.R. § 60- 2.14(f) so as not to have the effect of excluding minorities or females. The fact that we include the entire composition of a job group as a feeder pool is not an admission or statement that each person in the job group is eligible for promotion or transfer, or that each job title is an appropriate feeder for any job in the “promoted to” job group . Likewise, there may be jobs outside the stated feeder pools that occasionally provide promotable or transferable candidates. These feeder pools are a proxy to assist in evaluating whether women and minorities are afforded equal opportunity for advancement or movement within the organization.

VII.

COMPARING INCUMBENCY TO AVAILABILITY; PLACEMENT GOALS

In accordance with 41 C.F.R. § 60-2.15, the Company has compared the percentage of minorities and females in each job group with the combined and weighted external availability and internal availability percentages. Where the percentage of minorities or females is less than would reasonably be expected given their availability, the Company has established a goal. See 41 C.F.R. 60-2.16.

PC Mall Gov, Inc. Affirmative Action Plan for Women & Minorities Page 5 of 12 VIII.

ESTABLISHMENT OF RESPONSIBILITIES FOR IMPLEMENTATION OF WRITTEN

AFFIRMATIVE ACTION PLAN

(41 C.F.R. § 60-2.17(a))

Alan Bechara, President, is ultimately responsible for PC Mall Gov, Inc.’s affirmative action plan, as well as for ensuring that this facility is an equal opportunity employer. He has delegated preparation of the AAP and implementation at this facility to Kathy Ressler, Director of Human Resources, to coordinate all efforts in the EEO/AA area and specifically those described in the OFCCP’s regulations at 41 C.F.R. Part 60-2.

A. Responsibilities of the Director of Human Resources (41 C.F.R. § 60-2.17(a))

Kathy Ressler has the primary management responsibility, authority, and resources for ensuring full compliance with the provisions of E.O. 11246, as amended, and its implementing regulations. A description of the basic responsibilities of the Director of Human Resources has been communicated to all levels of personnel in the Company. The responsibilities of the Director of Human Resources include, but are not necessarily limited to, the following:

1. Developing and monitoring the Company’s EEO policy and affirmative action plan, as well as internal and external communication techniques to make sure all applicable rules and regulations are met.

2. Evaluating EEO progress at the Company and developing alternative approaches where necessary, including establishing goals that are reasonable, attainable and consistent with the Company’s affirmative action commitment.

3. Helping management in each department reach solutions to problems that may arise as the written Affirmative Action Plan is implemented.

4. Designing and implementing audit and reporting systems which will permit continuous monitoring of EEO progress and will serve to provide management with requisite data in that regard. Such systems will be used to:

a. Measure the plan’s effectiveness; b. Determine the degree to which the Company’s objectives and goals have been achieved; and c. Indicate any need for additional action.

5. Serving as a liaison between the Company and the various federal, state, and local regulatory agencies. Identifying and developing a relationship with, and serving as liaison between the Company and minority/women organizations concerned with employment opportunities of minorities and women.

PC Mall Gov, Inc. Affirmative Action Plan for Women & Minorities Page 6 of 12 6. Along with corporate Human Resources, keeping other management informed of latest developments in the EEO area.

7. Discussing affirmative action issues with local managers, supervisors, and employees to be certain that the Company’s EEO policy and AAP are being followed.

8. Periodically reviewing the qualifications of employees who are promoted or transferred to ensure that women and minorities are given full opportunity with respect to such employment action.

B. Responsibilities of the Company’s Management to Ensure Implementation of the AAP (41 C.F.R. § 60-2.17(a))

In implementing this written Affirmative Action Plan, the responsibilities of the Company’s supervisors and other management people working with the Director of Human Resources include, but are not necessarily limited to, the following:

1. Helping evaluate EEO progress and develop alternative approaches, including the establishment of department or other unit goals, where applicable.

2. Periodically auditing training programs and hiring and promotion patterns in an effort to ensure that any impediments to achieve the goals are removed.

3. Selectively reviewing the qualifications of employees who are transferred or promoted, to ensure that minorities and women are given full opportunity with respect to such personnel actions.

4. Providing career counseling for employees who request it.

5. Periodically ensuring that the Company continues to comply in such EEO areas as the proper display of posters, provision of desegregated facilities, provision of comparable facilities for both genders, and encouragement of full participation by minority and women employees in all Company-sponsored educational, training, recreational, and social activities.

6. Communicating with supervisors and other management employees in order to apprise them that their work performance is being evaluated, in part, on the basis of their commitment to equal opportunity employment.

7. Ensuring that managers and employees attend programs that the Company offers to teach employees about these obligations.

PC Mall Gov, Inc. Affirmative Action Plan for Women & Minorities Page 7 of 12 8. Understanding what role they are expected to play in the upcoming AAP year and specifically whether there are jobs in their organizations that roll up into job groups that have placement goals.

9. Supporting the Company’s involvement in local minority organizations, women’s organizations, community action groups, and community service programs, which are geared towards raising public awareness of PC Mall Gov, Inc. as an equal opportunity employer.

10. Holding periodic discussions with their subordinates to reaffirm the Company’s commitment to equal employment opportunity and affirmative action and ensuring that these policies are being followed.

IX.

IDENTIFICATION OF PROBLEM AREAS

A. Composition of the Workforce (41 C.F.R. § 60-2.17(b)(1))

PC Mall Gov, Inc. has performed in-depth analyses of its total employment process to determine whether any impediments to equal employment opportunity exist. The Company’s analysis of its workforce has found that minorities and women are not restricted to any particular organization unit or job. At the present time, minorities and women have access to all major departments and units at the Company, and their progress into high level jobs continues.

Percentage placement goals are established when the population of women or minorities in a job group is less than the determined availability, as set forth in the incumbency versus availability analysis. It is the Company’s intention to establish appropriate goals in order to improve the representation of minorities and women when disparities exist. Such goals (including consideration of the prescribed availability factors) are contained in the Incumbency Versus Availability Analysis Report.

B. Analysis of Personnel Activity (41 C.F.R. § 60-2.17(b)(2))

1. We examined selections (hires and competitive promotions/transfers) for February 1, 2013 – January 31, 2014 against their respective applicant flow data with known race and gender. In analyzing our applicant flow and hiring practices, we used the 80% test for adverse impact. In any job group where the adverse impact analysis is less than 80%, and is statistically significant, we will review the underlying selection decision.

2. Human Resources monitors the rate of promotion for women and minorities by comparing the number of female and minority promotions against their representation in the promotable workforce with the number of males and non- minority promotions against their representation in the promotable workforce. Although entire job groups may be proxies for feeder pools in this monitoring effort, it does not imply that everyone in such a feeder pool is qualified or eligible for the promotion or transfer.

PC Mall Gov, Inc. Affirmative Action Plan for Women & Minorities Page 8 of 12 3. Human Resources also monitors all separations from the Company and tries to conduct an exit interview with terminating employees.

C. Compensation (41 C.F.R. § 60-2.17(b)(3))

In accordance with 41 C.F.R. § 60-2.17(b)(3), PC Mall Gov, Inc. uses outside counsel to examine its compensation for any gender- or race-based pay equity issues.

D. Other Personnel Processes (41 C.F.R. § 60-2.17(b)(4))

1. The selection process employed is nondiscriminatory, and no standards are used which have the effect of eliminating from consideration a significantly higher percentage of minorities or women as compared to non-minorities or men, respectively, given availability.

2. Position descriptions are reviewed periodically and properly identify the basic qualifications of the job.

3. Employment interviewing and screening is performed by personnel fully cognizant of the Company’s policy of EEO.

4. Minorities and women are not excluded from any Company sponsored activities or programs, and such programs are fully integrated. No de facto segregation exists at the Company.

5. No artificial barriers or restrictive seniority provisions that result in overt or inadvertent discrimination exist at the Company.

6. Support for the Company’s policy of equal employment opportunity on the part of managers, supervisors, and employees is strong.

7. The Director of Human Resources makes continuing and periodic reports to management regarding the status of the AAP and the progress made.

8. Transportation, both public and private, is not a significant problem with respect to minority and female employment.

9. EEO posters provided by federal and state governments, as applicable, are prominently displayed in appropriate places at the facility.

PC Mall Gov, Inc. Affirmative Action Plan for Women & Minorities Page 9 of 12 10. All position titles have been reviewed to ensure that gender is not inferable from the title.

11. PC Mall Gov, Inc.’s application for employment has been reviewed to ensure that it meets applicable legal requirements.

12. Human Resources reviews all job requisitions for open positions and job descriptions prior to commencing hiring activity. Human Resource personnel have been trained to recognize criteria that may discriminate against protected class members. Cut-off requirements or non-job related educational requirements are not approved.

PC Mall Gov, Inc. Affirmative Action Plan for Women & Minorities Page 10 of 12 X.

DEVELOPMENT AND EXECUTION OF ACTION-ORIENTED PROGRAMS (41 C.F.R. § 60-2.17(c))

A. Positive steps continue to be taken to increase female and minority participation at all levels in the Company. In some cases, we want to promote individuals up through different levels in the Company, and in other instances we recognize that we have to hire from the outside to obtain the talent we need. In order to ensure females and minorities are not left behind in this effort, we will:

1. Conduct periodic reviews of females and minorities in select feeder groups to determine (a) which individuals are promotable and when; and (b) what training and development needs they might have.

2. Fill job openings consistent with the qualifications and promotability of females and minorities in the appropriate feeder groups. We will make every effort to review qualified female and minority candidates for available positions.

3. Provide HR Professionals with EEO/AAP education to ensure that they are knowledgeable about applicable laws and provide appropriate consultation to hiring managers regarding selection decisions.

4. Use college recruiting as a source of increasing the female and minority population of the Company. Involvement in minority and female-oriented organizations will be increased to improve PC Mall Gov, Inc.’s visibility among these groups.

B. There are no positions at PC Mall Gov, Inc. where sex is considered a bona fide occupational qualification. A Human Resources representative reviews all job specifications for a given vacancy before employment actions are allowed to commence to insure that no race, sex, color, religion, or other non-job related criteria are being used.

C. PC Mall Gov, Inc. offers its Human Resources staff the opportunity for external training to enable them to update their knowledge of recent EEO legislation. We also conduct periodic training sessions on Affirmative Action.

D. Other efforts to increase the applicant flow of qualified women and minorities include:

1. Having minorities and females participate in our recruitment process;

2. Using Internet sites such as Monster.com, which have broad outreach to qualified women and minorities;

3. Encouraging all employees to refer qualified candidates, and especially qualified females and minorities, during this plan year.

PC Mall Gov, Inc. Affirmative Action Plan for Women & Minorities Page 11 of 12 E. Individuals are given the opportunity to increase their knowledge through exposure to different applications, procedures, or areas of responsibility while performing in their current capacity. This technique provides practical training as well as providing an opportunity for an employee to show his/her ability and potential for assuming levels of increasing responsibility or job content. F. We will continue to use our performance evaluation process as a means of early problem identification leading to the further control of turnover among minority and female employees.

G. Support for Community Action Programs

PC Mall Gov, Inc.’s commitment to diversity and global inclusiveness includes community support and minority advertising. PC Mall Gov, Inc. strongly encourages its employees to volunteer at area organizations and support various under-served groups and organizations, to promote awareness of PC Mall Gov, Inc. and increase our visibility in the community.

XI.

INTERNAL AUDIT AND REPORTING SYSTEMS

(41 C.F.R. § 60-2.17(d))

The Company believes that one of the most important elements in effectively implementing a written Affirmative Action Plan is an adequate internal audit and reporting system. Through this system, the total program can be monitored for effectiveness, and management can be kept informed. For this purpose, the Company has established the following internal audit and reporting system:

1. Monitor records of all personnel activity at all levels to ensure the nondiscriminatory policy is carried out.

2. Require internal reporting on a scheduled basis as to the degree to which equal employment opportunity and organizational objectives are attained.

3. Review report results with management.

4. Advise senior management at least once a year at a minimum concerning recommendations to improve AAP results.

PC Mall Gov, Inc. Affirmative Action Plan for Women & Minorities Page 12 of 12 Tab 4 – Product/Services

Appendix B: PRODUCT / SERVICES SPECIFICATIONS

It is the intention of Region 4 ESC to establish an annual contract with highly qualified Vendor(s) for Educational Software and Peripherals on a national basis. Vendor(s) shall, at the request of Region 4 ESC and/or TCPN members, provide these covered products and associated services under the terms of this RFP and the CONTRACT TERMS AND CONDITIONS.

The scope of this RFP shall include but is not limited to the following categories.

 Instructional Software o K-12 Language Arts o K-12 Mathematics o K-12 Social Studies o K-12 Science o Electives (Music, Physical Education, etc.) o Early Learning o Teacher-Student Communication Software  Test Preparation Software  Language Learning Software  Teacher Training Software

Respondents should demonstrate in detail the features, capabilities, and customizability of their software in their response to this section.

Respondents must be able to provide TCPN members with proof that their software is aligned with applicable state standards at the member’s request. In the response to this section, vendors should demonstrate how their proposed software is aligned with the standards of one of the states for which they are responding, preferably for Texas.

Respondents do not have to offer every category in order to be considered for award. Respondents are strongly encouraged to submit their entire catalogue and turn-key solutions within the scope of this RFP. Region 4 ESC reserves the right to reject parts of offerings that it deems to fall outside the scope of the RFP. Region 4 ESC is seeking to award the least number of suppliers of these services necessary to fulfill its own needs and the needs of the TCPN membership.

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Product/Services

Our mission is to go Above and Beyond, Every Day for our customers. We are committed to strengthening our customers success through exceptional service and winning solutions. The solutions offered in our proposal will help the students develop good work habits, keep engaged, and elevate their level of thinking and comprehension. All of our software titles were developed with student progress in mind and are the latest in learning technology. While we offer no software solution for teacher development, we do offer services around teacher development and device awareness. PCMG can offer professional development for Staff members around the latest technology and how to better adapt them in the classroom setting.

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Tab 5 – References

PCMG References

Provide a minimum of ten (10) customer references for product and/or services of similar scope dating within the past three (3) years. Please try to provide an equal number of references for K12, Higher Education and City/County entities. Provide the following information for each reference:

Entity Name: Houston ISD Contact Name: Ryan Tizmann City and State: Houston, TX Phone Number: 713‐556‐6548 Years Serviced: 5 years Description of Services: Hardware and Software

Entity Name: Harris County Contact Name: Susan Hutchinson City and State: Houston, TX Phone Number: 713‐755‐4663 Years Serviced: 7 years Description of Services: Hardware and Software

Entity Name: Virginia Department of Emergency Management (VDEM) Contact Name: Rex Griffin Pyle, Director of IT City and State: Richmond, VA Phone Number: 804‐897‐9747 Years Serviced: 2 years Description of Services: Various IT hardware, software and network services

Entity Name: Virginia Information Technology Agency (VITA) Contact Name: Greg Scearce City and State: Commonwealth of VA Phone Number: 804‐416‐6166 Years Serviced: 5+ years Description of Services: Laptops, servers and Peripherals

Entity Name: Virginia Information Technology Agency (VITA) Contact Name: James McKenzie City and State: Commonwealth of VA Phone Number: [email protected] Years Serviced: 5+ years Description of Services: Desktop Productivity Software (COTS)

Entity Name: State of Texas Department of Information Resources (DIR) Contact Name: Phyllis Benitez City and State: Texas Phone Number: 512‐463‐4854 Years Serviced: 5+ years Description of Services: Various state contracts (Adobe, Apple, Software, Healthcare, Cisco)

Entity Name: Buyboard

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Contact Name: Connie W. Burkett City and State: Texas Phone Number: 800‐695‐2919 Years Serviced: 5+ years Description of Services: Hardware and Software and peripherals

Entity Name: Department of Child Support Services Contact Name: Contact Name City and State: Rancho Cordova, CA Phone Number: 916‐464‐4416 Years Serviced: 1+ years Description of Services: Software

Entity Name: City of Riverside Contact Name: Adam Raymond City and State: Riverside, CA Phone Number: 951‐826‐2396 Years Serviced: 2+ Description of Services: Software

Entity Name: County of San Mateo Contact Name: Peter Tochini City and State: Redwood City, CA Phone Number: 650‐363‐4408 Years Serviced: 2+ Description of Services: Software

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Tab 7 – Value Add

Appendix G: VALUE ADD

Please include any additional products and/or services or product features not included in the scope of the solicitation that you think will enhance and/or add value to this contract for participating agencies, as well as any additional marketing or salesforce training not already covered in Appendix F.

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