User’s Guide
&21752/'(6.23(5$7,216 Center Management System 6/99
BOWLING IS SOLD ON BRUNSWICK. WORLDWIDE. This manual was based on Control Desk Software Version 3.5.3. Refer to the Release Notes sent with Software Update diskettes for any changes or additional features that occurred after release of this manual.
AS-90®, and Frameworx™ are trademarks of Brunswick Indoor Recreation Group. Bowler Express is a registered trademark of Computer Sports Systems, Inc.
Copyright © June 1999 by Brunswick Indoor Recreation Group. All rights reserved. Past Revisions: July 1995, June 1996, November 1996, July 1997
CONTROL DESK OPERATIONS USER'S GUIDE
Vol. 1, Ver. 6
Reorder Part No. 57-900355-000 (Includes the Control Desk Management Operations User’s Guide, the Daily Reporting System User’s Guide, and the Communications Guide)
Confidential material under license.
DO NOT reproduce or disclose.
Brunswick Indoor Recreation Group Electronics Documentation 525 West Laketon Avenue P.O. Box 329 Muskegon, MI 49443-0329
231.725.3300 Contents
Chapter 1: Introduction to the Center Management System How It Works...... 1-1 Equipment/Software ...... 1-1 Control Desk Terminal...... 1-2 The Keyboard...... 1-2 Payment Keys...... 1-3 Sale Modifier Keys...... 1-3 Bowling and Billiard Keys ...... 1-4 Bowler Express Keys ...... 1-6 Typing and Control Keys...... 1-6 Other Keys ...... 1-7 Cash Drawer...... 1-8 Install a Cash Tray in the Cash Drawer ...... 1-8 Office Terminal...... 1-8 Scoresheet Printer...... 1-8 Receipt Printer ...... 1-9 Intercom Handset ...... 1-10 Placing a Call ...... 1-10 Answering a Call...... 1-11
Chapter 2: Cash Transactions Closing the Sale...... 2-1 Non-Cash Payment...... 2-1 Cash Payment ...... 2-1 Making Change...... 2-1 A Department Sale...... 2-2 Displaying Bowling Center Departments ...... 2-3 Shoe Rental ...... 2-3 Cash a Check...... 2-4 Paid Out/Refund Cash ...... 2-4 Pay Out Cash from Drawer...... 2-4 Pay Out Cash from a Department...... 2-4 Refund a Department Sale ...... 2-4 Refund a Shoe Rental ...... 2-5 Refund a League Payment ...... 2-5 Voiding ...... 2-6
Chapter 3: Open Play Waiting List ...... 3-1 Create a Waiting List ...... 3-1 Change Party Information on the Waiting List ...... 3-3 Delete a Party From the Waiting List ...... 3-3 Move a Group to the End of the Waiting List ...... 3-4 Display Amounts Owed ...... 3-4
Control Desk Operations Contents L Display the Time Bowling Minimum Charge...... 3-4 The Lanes...... 3-4 Turn On a Lane...... 3-5 Add Games, Frames, or Shoes to a Lane ...... 3-7 Collect a Partial Payment (Except for Pay By Bowler) ...... 3-8 Turn Off a Lane...... 3-8 Changing from Crosslane Play to Single Lane Play...... 3-10 Changing from Single Lane Play to Crosslane Play...... 3-10 Activating BowlerTrack, Instant Replay, and Automated Bumpers...... 3-11
Chapter 4: League Bowling Display the Scheduled League List...... 4-1 Supported Leagues/Unsupported Leagues ...... 4-1 Turn On Lanes for a Supported League ...... 4-1 Turn on the Lanes for an Unsupported League ...... 4-3 Pre-Bowling or Make-Up Game Bowling...... 4-4 Turning Off League Lanes ...... 4-4 Accepting a League Payment ...... 4-4 Guaranteed Lineage League Payment...... 4-5 Per-Game League Payment...... 4-5 Per-Series League Payment...... 4-6 Activate Instant Replay After Lanes Have Been Issued ...... 4-6 Activate BowlerTrack After Lanes Have Been Issued ...... 4-6 Activate Automated Bumpers After Lanes Have Been Issued ...... 4-7
Chapter 5: Tournament Bowling Turn On Lanes for a Tournament ...... 5-1 Turn Off Tournament Lanes ...... 5-2 Tournament Payment...... 5-2
Chapter 6: Miscellaneous/Lane Control Desk Functions Lane Hold...... 6-1 Put a Lane on Hold...... 6-1 Take a Lane Off Hold...... 6-2 Held Party ...... 6-2 Turn Off Lanes for Original Bowling Party (Held Party)...... 6-2 Turn On Lanes for Second Party ...... 6-2 Payment from Original Bowlers (Held Party) ...... 6-3 Emergency Lane Off ...... 6-3 Lane On After an Emergency ...... 6-3 Manual Lane Control Panel...... 6-3 Cash Transactions in Manual Operation...... 6-4 Supported Leagues in Manual Operation ...... 6-4 Transferring Lanes...... 6-4 Single Lane...... 6-4 Pair of Lanes...... 6-4 Set-Up Information ...... 6-5
LL Contents Control Desk Operations Lane Information...... 6-5 To Display the Lane Information ...... 6-6 Correcting Bowler Scores ...... 6-6 Add or Change Lane Information ...... 6-7 Delete a Bowler...... 6-8 Move a Frame from One Bowler to Another...... 6-8 Print Bowler Scores...... 6-9 Video Programs...... 6-9 Displaying a Video Program...... 6-10 Cancel a Video Program...... 6-10 Adjust the Volume ...... 6-10 TV Only Monitors (Frameworx Only) ...... 6-10 Turn On the TV Only Monitors ...... 6-10 Turn Off the TV Only Monitors...... 6-10 Messages ...... 6-11 Frameworx Scorers...... 6-11 Display a Message ...... 6-11 Display a Message on the Lower Scorer Console ...... 6-12 AS-90 Scorers...... 6-13 Display a Message on the Overhead Monitors ...... 6-13 Display a Message on the Lower Scorer Console ...... 6-14 Cancel a Message ...... 6-14 Automatic Advertising Message for Frameworx Scorers ...... 6-15 Storing a New Message in the Console ...... 6-15 Automatic Advertising Message for AS-90 Scorers ...... 6-15 Storing a New Message in the Console ...... 6-15 Storing a Message from Another Lane in the Console ...... 6-16 Other Features Key ...... 6-17 Restore Lane On...... 6-17 Tournament View Mode...... 6-17 Set Tournament View Mode...... 6-17 Turn Off Tournament View Mode...... 6-18 Temporarily Changing Overhead Display Colors...... 6-18
Chapter 7: Scorer Status The Scorer Status Screen...... 7-1 Help for Scorer Status Options...... 7-2 How to Set Scorer Status Options...... 7-2 How to Unset Scorer Status Options ...... 7-3 Mode of Play...... 7-3 Frameworx Scorer Options ...... 7-3 AS-90 Scorer Options ...... 7-5
Chapter 8: Billiard Operations Assigning Billiard Tables ...... 8-1 Transferring a Billiard Table ...... 8-3 Adding Prepaid Time...... 8-3 Refunds/No Refunds for Unused Prepaid Time ...... 8-4 Partial Payment for Postpaid Billiards ...... 8-4 Payment for Postpaid Billiards ...... 8-5 Returning Collateral for Prepaid Billiards ...... 8-6
Control Desk Operations Contents LLL Appendix A: Glossary
Appendix B: Customer Response Center General Information...... B-1 General Guidelines ...... B-1
Appendix C: Training Services Product Training Services ...... C-1 Maintenance Training...... C-1 Operational Training...... C-1 Registration and More Information...... C-1
LY Contents Control Desk Operations Chapter 1: Introduction to the Center Management System
+RZ,W:RUNV The Center Management System (CMS) transfers information between the Control Desk and the Back Office, the pinsetters, and automatic scorers.
The CMS is made up of two parts. The Control Desk, located at the front desk, permits the operator to control the pinsetters, receive payments, rent shoes, maintain the scorer consoles, and oversee the billiards. Retail sales, bowling, and billiards are entered at the Control Desk terminal.
The Office system, located in the back office, enables the Manager to perform special activities. Tournament and league recordkeeping are entered at the Back Office terminal.
The CMS operates the pinsetters in Scorer Mode if the bowling center has automatic scorer consoles. CMS can provide a variety of scorer console operations if the bowling center has automatic scorer consoles.
This manual addresses the operation of the Control Desk.
(TXLSPHQW6RIWZDUH The CMS consists of:
• Control Desk terminal (with keyboard) • Cash drawer • Scoresheet printer • Intercom handset •CPU • Office terminal (with keyboard) • Daily Reporting System • Office printer • Modem
Optional equipment and programs include:
• Receipt printer • Customer Display •VCR • Additional intercom handset •LIU • League Record Service • Tournament System • Open Bowling Program • Bowler Database • Additional office terminals • CSS Business Applications • Cash Express
Control Desk Operations Chapter 1: Introduction to the Center Management System • Bowler Express • Mechanic's Alert • Server Station • Audio/Video Box • Tape Backup
&RQWURO'HVN7HUPLQDO The Control Desk Terminal is usually left on, even when the bowling center is closed.
To turn the Control Desk Terminal On or Off:
1. Press the power button in the bottom front of the terminal.
When turning on the Control Desk Terminal:
2. Press MASTER RESET.
If no operator was logged on when the terminal was turned off, the operator must log on before operating the terminal.
If an operator was logged on when the terminal was turned off, the operator can continue using the Control Desk terminal at the Lane Status screen.
NOTE: No data is lost when the Control Desk terminal power is turned off.
7KH.H\ERDUG There are six kinds of keys on the Control Desk keyboard:
• Payment keys • Sale Modifier keys • Bowling and Billiard keys • Bowler Express keys • Typing and Control keys • Other keys
NOTE: The actual location of keys described in this chapter may vary with the model keyboard installed in your bowling center.
Chapter 1: Introduction to the Center Management System Control Desk Operations 3D\PHQW.H\V The operator can enter the payment type and open the cash drawer using the payment keys.
Press CASH (1) to enter a cash payment. The CASH key is also the no-sale key.
Press PAYMENT TYPE (2) to enter other payment types, including credit cards and checks.
Press PAYMENT TYPE (3) (on Cashworx systems only) to enter other payment types, including credit cards and checks.
Payment Keys
6DOH0RGLILHU.H\V The operator can enter or modify sales transactions using the Sale Modifier keys.
Press DEPT (1) to ring up a sale to a department during a lane on/off transaction.
Press TAX XCPT (2) to remove tax from a transaction or add tax to a transaction.
Press ADJUST (3) to:
• extend prepaid bowling. • add additional frames after the pinsetter has been turned off at the end of prepaid bowling. • accept partial payments from a customer. • rent additional pairs of shoes to an active lane. • adjust the amount due in postpaid bowling. • select the tournament type.
Control Desk Operations Chapter 1: Introduction to the Center Management System Press PAID OUT (4) to make a cash payment for vendors, a department, or for a league.
Press VOID (5) to correct a transaction after finalizing the sale.
Sale Modifier Keys
%RZOLQJDQG%LOOLDUG.H\V The operator can control bowling and billiard operations using the bowling and billiard keys. Use the bowling and billiard keys with the payment and sale modifier keys when turning lanes or billiard tables on and off.
Press SHOES (1) to rent shoes or billiard cues to customers.
Press THRU (2) to indicate a range of lanes.
Press LANE ON (3) to display the Check-In screen for bowling and billiards.
Press RATE (4) to display and use special bowling rates.
Press LEAGUE (5) to assign lanes to league bowlers, review the league schedule, and accept league payments.
Press TOURN (6) to assign lanes and accept payment for a tournament.
Press PREPAID (7) to accept payment for lanes or tables before the customer begins play or while the customer is playing.
Press SHEET (8) to change the sheet number when turning lanes on or off or print a receipt on demand.
Press PRACT (9) to turn the pinsetters and scorer consoles on in practice mode prior to league play.
Press CORRECT SCORES (10) to display and correct bowler scores, print the scoresheet displayed on the Control Desk terminal, delete bowlers once their scores have been removed, and enter/change bowler names and handicaps.
Chapter 1: Introduction to the Center Management System Control Desk Operations Press PRINT SCORES (11) to print a scoresheet for bowlers up to two days after the game is bowled.
Press SCORER (TV OFF) (12) to turn on scorer consoles and overhead displays and turn off the television and video displays.
Press SCORER STATUS (13) to set a variety of options that affect lanes with scorer consoles.
Press HOLD (14) to turn off the pinsetter and suspend the time of use for a lane when the customer is paying by the hour, turn on a lane that was shut off with the EMERG OFF key, and put a lane out of service.
Press EMERG OFF (15) to turn off a pinsetter in an emergency.
Press XFER (16) to transfer a bowler's score, time, or games to other lanes; transfer a frame score from one bowler to another; and transfer billiard tables.
Press SHOW (17) to display a variety of information.
Press LANE OFF (18) to display the Check-Out screen for bowling or billiards.
Press TABLE (19) to display the Billiards Activity screen.
Bowling and Billiard Keys
Control Desk Operations Chapter 1: Introduction to the Center Management System %RZOHU([SUHVV.H\V The operator can perform Bowler Express functions using the Bowler Express keys.
See the Bowler Express System User's Guide for information on how to use BOWLER EXPRESS, CONCOURSE, LANE TERM, and TROUBLE CALL.
7\SLQJDQG&RQWURO.H\V The operator can type letters and numbers and move the cursor around using the Typing and Control keys.
Press the typing keys (1) to type the letters needed to perform Control Desk operations.
Press the number keys on the numeric keypad (2) to type the numbers needed to perform Control Desk operations.
Press the arrow keys (3) to move the cursor without entering information.
Press the backspace key (4) to erase characters.
Press ENTER or RETURN (5) to enter information into the computer. In some cases, press ENTER to move the cursor down one line.
Press RESET (6) to cancel an entry or transaction.
Typing and Control Keys
Chapter 1: Introduction to the Center Management System Control Desk Operations 2WKHU.H\V The operator can perform miscellaneous functions using the Other keys.
Press HELP (1) to get a list of departments, special rates, and scorer status operations.
Press MASTER RESET (2) to reset the screen and receipt printer after a power interruption.
Press INTERCOM ON/OFF (3) to turn the intercom handset on and off when talking to bowlers at the scorer consoles.
Press MESSAGE (4) to write and send messages to the overhead display and scorer console.
Press TV (5) to send a television or video program to the overhead display.
Press SPECIAL FUNCTION (TAB) key (6) to access setup procedures and management operations.
Press OTHER FEATURES (7) to turn on a lane without erasing games in progress, enable or disable tournament view mode, and temporarily change the scorer console colors.
Press SHIFT REPORT (8) to print and zero a report of the Control Desk activities.
Other Keys
Control Desk Operations Chapter 1: Introduction to the Center Management System &DVK'UDZHU The Cash Drawer works like the drawer on a cash register. It opens and closes upon commands by the CMS.
,QVWDOOD&DVK7UD\LQWKH&DVK'UDZHU At the Lane Status screen:
1. Press CASH to open the cash drawer.
2. Place the cash tray in the empty cash drawer with the bills section of the tray in the back.
3. Close the cash drawer.
2IILFH7HUPLQDO The Office Terminal is usually located in the bowling center's back office. The Office Terminal manages access to the Control Desk terminal and other terminals connected to the CMS.
The Manager, Daily Reporting System operator, and League Record Service operator will use the Office Terminal to perform their tasks.
6FRUHVKHHW3ULQWHU The Scoresheet Printer enables the operator to print scoresheets for bowlers.
The Scoresheet Printer should be checked to make sure it is operational at the beginning of each shift.
Scoresheet Printer
Chapter 1: Introduction to the Center Management System Control Desk Operations 1. Turn the POWER switch to the ON position.
2. Check the paper supply.
3. Make sure the printer is online. If you are unsure of how to do this, refer to the documentation supplied with your printer.
4. Print a test scoresheet:
• Type a lane number.
• Press PRINT SCORES. A list is displayed of all the scores bowled in the last 48 hours.
•Type 1 and press ENTER. The most recent scoresheet stored for the lane is displayed.
• Press P.
• Press RESET two times.
If the print on the scoresheet is not dark and clear, refer to the printer manufacturer's manual for the procedures to change the ribbon.
5HFHLSW3ULQWHU The Receipt Printer is an optional piece of equipment and prints receipts for cash transactions.
The Receipt Printer should be checked to make sure it is operational at the beginning of each shift.
Receipt Printer
1. Turn the POWER switch to the ON position.
2. Check the paper supply.
3. Check whether or not the green light next to the ON LINE control is on. Press ON LINE to turn it on if the green light is not lit.
Control Desk Operations Chapter 1: Introduction to the Center Management System 4. Print a test receipt. • Press SHEET. The last cash transaction from that register is printed.
If the print on the receipt is not dark and clear, refer to the Receipt Printer manual for the procedures to change the ribbon.
,QWHUFRP+DQGVHW The optional intercom can be used to communicate between the control desk and the scorer console. The control desk operator can place a call to or answer a call from the bowlers at the scorer console.
Intercom Handset
3ODFLQJD&DOO At the Lane Status screen:
1. Lift the intercom handset.
2. Type the lane number. Press INTERCOM.
To call a range of lanes (available only with Frameworx scorers):
• Type the beginning lane number. • Press THRU. • Type the ending lane number. • Press INTERCOM. • Press RESET.
Begin speaking.
3. Replace the intercom handset when you are finished talking.
4. Press INTERCOM to turn off the intercom.
Chapter 1: Introduction to the Center Management System Control Desk Operations If you have Frameworx scorers and more than one control desk terminal, each terminal may use an intercom channel to talk to different lanes. Up to four intercom channels may be active at one time.
$QVZHULQJD&DOO When a customer calls the control desk using the intercom, the monitor will display “Intercom” and the lane number where he or she is bowling.
1. Lift the intercom handset.
2. Press INTERCOM. Begin speaking.
3. Replace the intercom handset when you are finished talking.
4. Press INTERCOM to turn off the intercom.
If more than one customer is trying to call the control desk, press INTERCOM when you are finished speaking to one customer and you will be immediately connected to the next call. The calls are answered in the order they are received.
Control Desk Operations Chapter 1: Introduction to the Center Management System Chapter 2: Cash Transactions
&ORVLQJWKH6DOH NOTE: For a list of payment types and their numbers, from the Lane Status screen, press HELP, then PAYMENT TYPE.
1RQ&DVK3D\PHQW 1. Type the non-cash amount tendered. Press PAYMENT TYPE.
2. Type the number indicating the type of payment. Press ENTER.
Repeat these steps for each additional payment other than cash.
3. If paying with some cash, type the amount of cash tendered.
4. Press CASH.
5. Close the cash drawer or press RESET.
&DVK3D\PHQW 1. Type the cash amount tendered.
2. Press CASH.
3. Close the cash drawer or press RESET.
0DNLQJ&KDQJH After CASH is pressed, the cash drawer opens and the display shows the amount of change due to the customer.
You may make change for the customer without a making a sale by simply pressing CASH at the Lane Status screen.
Control Desk Operations Chapter 2: Cash Transactions $'HSDUWPHQW6DOH At the Lane Status screen:
1. Type the price of the purchased item.
2. Type the letter indicating the department in which the sale was made.
NOTE: If you need a list of the departments, press HELP after entering the amount of the item.
The total cost and tax added, if applicable, are displayed on the Retail Sales screen.
3. Repeat steps 1 and 2 to enter additional department sales.
4. Close the sale.
Within a bowling transaction:
1. Type the price of the purchased item.
2. Press DEPT and then type the letter indicating the department in which the sale was made.
NOTE: If you need a list of the departments, press HELP after entering the amount of the item.
The total cost and tax added, if applicable, are displayed on the Retail Sales screen.
3. Repeat steps 1 and 2 to enter additional department sales.
4. Close the sale.
NOTE: An incorrect sale can be canceled at any time before CASH is pressed by pressing RESET. See the manager to correct an incorrect sale after CASH is pressed or to remove tax from a sale.
Chapter 2: Cash Transactions Control Desk Operations 'LVSOD\LQJ%RZOLQJ&HQWHU'HSDUWPHQWV A list of the bowling center's departments with their corresponding letters and tax rates can be displayed at the control desk.
At the Lane Status screen:
1. Press HELP.
2. Press DEPTS. The department name, letter, tax rate, and an indication as to whether or not tax is included in or added to the price of department items.
3. Press RESET to return to the Lane Status screen.
6KRH5HQWDO Shoes can be rented at one of three preset prices and may be included as part of a department sale, or on an open bowling transaction.
At the Lane Status screen:
1. Type the number of pairs of shoes being rented, up to 20. Press SHOES.
2. Continue pressing SHOES until the correct price is charged.
3. Repeat steps 1 and 2 to rent additional pairs of shoes.
4. Close the sale.
If included with a “Pay By Bowler” transaction:
1. Select the “Pay By Bowler” position and press ENTER.
2a. Press SHOES, then THRU. This will assign a single pair of shoes, at the standard rate, to a single “Pay By Bowler” person, when the revenue will be collected after the bowling is completed.
2b. For prepaid shoes, press the number of pairs of shoes being rented and press SHOES.
Continue pressing SHOES until the correct price is charged.
3. Close the sale.
Control Desk Operations Chapter 2: Cash Transactions &DVKD&KHFN You may cash a check for a customer without making a sale.
At the Lane Status screen: 1. Type the amount of the check. Press CASH. 2. Type your password, if needed. Press ENTER. 3. Enter the number that represents a check payment type. Press ENTER. 4. Press CASH to confirm the transaction. 5. Make change for the customer. 3DLG2XW5HIXQG&DVK The operator may pay out or refund cash for the following reasons.
• Simply taking cash from the drawer (i.e. to pay a vendor). • Taking cash from the drawer and attributing it to a specific department. • Refunding a department, shoe rental, or league payment transactions.
3D\2XW&DVKIURP'UDZHU 1. Press PAIDOUT key.
2. Press 1.
3. Type password if necessary.
4. Press ENTER.
5. Type in the amount of payment and press ENTER.
6. Press CASH.
3D\2XW&DVKIURPD'HSDUWPHQW 1. Press PAIDOUT key.
2. Press 1.
3. Type password if necessary.
4. Press ENTER.
5. Type in the amount of payment.
6. Press the department letter.
7. Press CASH.
Chapter 2: Cash Transactions Control Desk Operations 5HIXQGD'HSDUWPHQW6DOH 1. Press PAIDOUT key.
2. Press 2.
3. Type password if necessary.
4. Press ENTER.
5. Type in the amount of refund.
6. Press the department letter.
7. Press CASH.
5HIXQGD6KRH5HQWDO 1. Press PAIDOUT key.
2. Press 2.
3. Type password if necessary.
4. Press ENTER.
5. Press the quantity of the shoes to be refunded.
6. Press the SHOE key.
7. Continue pressing SHOES until the correct rate is used.
8. Press CASH.
5HIXQGD/HDJXH3D\PHQW 1. Press PAIDOUT key.
2. Press 3.
3. Type password if necessary.
4. Press ENTER.
5. Type the league number and press ENTER.
6. To refund a series of games, type the number of series to be refunded. Press S. OR To refund a number of games, type the number of games to be refunded. Press GAMES. OR To refund league lineage (flat fee), type the amount of the refund. Press L.
Control Desk Operations Chapter 2: Cash Transactions OR To refund other fees, type the dollar amount of the refund. Press O. OR To refund a prize fund, type the dollar amount of the prize fund to be refunded. Press P.
7. Press CASH.
9RLGLQJ Should the Control Desk operator make a mistake during a transaction, the VOID key should be used to correct it. Voids may be used with departments, leagues, tournaments, or shoes.
1. Press VOID.
2. Type password if necessary.
3. Press ENTER.
4. Repeat the mistaken transaction to be voided.
5. Make the transaction as originally intended.
NOTE: Bowling transactions cannot be voided at the Control Desk. Please see your manager.
Chapter 2: Cash Transactions Control Desk Operations Chapter 3: Open Play
The bowling center may offer the customer a choice of various methods of payment. The customer may be able to have prepaid or postpaid bowling; time or game bowling; special rates for specific bowlers, events, and times of day; supported and unsupported league bowling; tournament bowling; and organized open play bowling.
The steps for turning lanes on and off, monitoring the lanes, and accepting payments varies slightly, depending on the method of payment.
Open Play is available to bowlers when the lanes are not being used for leagues or tournaments. Bowlers come in and bowl for a period of time or number of games and either prepay or postpay for the bowling.
:DLWLQJ/LVW If the bowling center is experiencing a busy period, a waiting list can be created to manage the waiting customers. Up to 252 parties of 12 bowlers per lane can be put on a waiting list.
Bowlers who have been entered into the Open Play program may have their names sent to the scorer through the waiting list for automatic updating. If the names are not sent to the scorer automatically, the scores will have to be processed manually, into an Open Bowling file.
NOTE: Only complete games are updated into the Open Play program. A game is considered complete when the tenth frame is bowled for all bowlers.
You may bring up the waiting list using the bowler's Open Play card (if a magnetic card reader is available). Once the waiting list is displayed, other bowlers' names may be added. If no magnetic card reader is available, press W for Waiting List at the Lane Status screen.
&UHDWHD:DLWLQJ/LVW At the Waiting List:
1. Press A to Add a Party to the list.
2. Type the party name. Press ENTER.
3. Type the number of bowlers in the party. Press ENTER.
4. If your center has multiple scorer types, use the arrow keys to highlight the type of scoring unit available. Press ENTER.
Control Desk Operations Chapter 3: Open Play 5. Use the arrow keys to highlight any of the center services for this party. Press ENTER after each service needed is highlighted. Press ENTER SCREEN to proceed to the Bowler Entry screen.
6. Enter the bowler names.
For a bowler with an Open Play card:
• Slide the card through the card reader.
For bowlers in the Open Play program:
• Type the Bowler's ID. Press ENTER. • Select a preset bowling rate or press ENTER to default to the Adult bowling rate. Press ENTER.
For all other bowlers:
• Type the Bowler's name. Press ENTER. • Select a preset bowling rate or press ENTER to default to the Adult bowling rate. Press ENTER.
Repeat these steps for each bowler in the party.
Enter up to 12 bowlers per lane or 24 bowlers per crosslane pair. The information will be sent to the selected scorer consoles when the lanes are turned on.
7. Make changes to the settings, if needed.
Press GAME to set the special game information regarding No Tap values and Free Strike Frames.
• For No Tap values, type the number of pins that must be bowled over for a strike. Press ENTER.
• For Free Strike Frames, type the number of the frame and press ENTER in each field a free strike will be given. There is a maximum of six free strikes per game.
Press XFER to alter the lineup order.
• Use the arrow keys to move the highlight bar to the item to be moved.
• Press XFER.
• Use the arrow keys to move the highlight bar to the place the item should be moved to.
• Press XFER.
Chapter 3: Open Play Control Desk Operations 8. Press ENTER SCREEN to save the names and settings.
9. Press RESET to exit and return to the Lane Status screen.
&KDQJH3DUW\,QIRUPDWLRQRQWKH:DLWLQJ/LVW At the Lane Status screen:
1. Press W for Waiting list.
2. Press C to change an entry.
3. Type the waiting list group number. Press ENTER.
4. Use the arrow keys to move the highlight bar to the item to be changed. Type the change. Press ENTER.
5. To make changes to the names and special game information, press ENTER SCREEN.
Use the arrow keys to move the highlight bar to the item to be changed. Type the change. Press ENTER.
6. Press ENTER SCREEN to save the changes.
7. Indicate whether or not the bowler information displayed on the screen is correct. If so, press ENTER SCREEN, otherwise C to make changes.
8. Press RESET to exit and return to the Lane Status screen.
'HOHWHD3DUW\)URPWKH:DLWLQJ/LVW At the Lane Status screen:
1. Press W for Waiting List.
2. Press D to Delete an Entry.
3. Type the party number to be deleted. Press ENTER.
4. Press Y or N to indicate whether or not you are sure you want to delete this entry.
5. Press RESET to exit and return to the Lane Status screen.
Control Desk Operations Chapter 3: Open Play 0RYHD*URXSWRWKH(QGRIWKH:DLWLQJ/LVW At the Lane Status screen:
1. Press W for Waiting List.
2. Press M to Move an Entry.
3. Type the party number to be moved. Press ENTER. The party automatically moves to the end of the list.
4. Press RESET to exit and return to the Lane Status screen.
'LVSOD\$PRXQWV2ZHG At the Lane Status screen:
1. Press SHOW.
2. Press CASH.
'LVSOD\WKH7LPH%RZOLQJ0LQLPXP&KDUJH At the Lane Status screen:
1. Press SHOW two times. The minimum time charge is the first entry on the Misc Info screen.
2. Press RESET to exit and return to the Lane Status screen.
7KH/DQHV The lanes must be turned on before bowlers can begin open play. This section includes step-by-step instructions for:
• Turning On a Lane • Adding Games, Frames, or Shoes • Collecting a Partial Payment • Turning Off a Lane • Changing from Crosslane Play to Single Lane Play • Changing from Single Lane Play to Crosslane Play • Activating BowlerTrack and Instant Replay • Activating Automated Bumpers
Chapter 3: Open Play Control Desk Operations 7XUQ2QD/DQH At the Lane Status screen:
1. Type the numbers of the lanes you are turning on.
You may type the lane numbers for a single lane, lane pair, or a range of lanes. For a range of lanes:
• Type the beginning lane number. • Press THRU. • Type the ending lane number.
2. Press LANE ON. The lanes are turned on with default settings.
3. Change the default settings, if needed.
• To change the rate:
• Press one of the pre-programmed rate keys (Junior, Senior, Rate B, etc.) or • Press RATE and type a special rate number or one of the following letters.
T = timed bowling G = game bowling P = pay by bowler
To view a list of special rates, press RATE followed by HELP.
If you are using the Pay by Bowler rate:
• Type the bowler’s lineup number. Press ENTER. • Type the Bowler's ID number or bowler's name. Press ENTER. • Select a different bowling rate, if applicable. • Press SHOES, then THRU to assign a pair of rental shoes, at the standard rate, but are not receiving any payment for the rental at this time.
Repeat these steps for each bowler in the party and each rate being used.
• To select Special Games, press GAMES repeatedly until the desired game is displayed.
• To activate Instant Replay, press I.
• To activate BowlerTrack, press B.
• To activate Automated Bumpers, press W.
Control Desk Operations Chapter 3: Open Play • To change the sheet number:
• Press SHEET.
The current number increases by one each time SHEET is pressed. The sheet number can also be changed by typing in the required number and pressing SHEET.
• To enter a shoe rental (except for Pay By Bowler):
• Type the number of pairs of shoes. • Press SHOES.
• To assign names to the scorer console from the waiting list (except for Pay By Bowler):
• Press W.
The first group on the waiting list is displayed. If you want to assign a different group, press W until the correct group is displayed, or use the left and right arrow keys to move through the groups on the waiting list.
• To assign names directly to the scorer consoles (except for Pay By Bowler):
• Press Ø (zero). • Press W. • Type the bowler's ID number or the bowler's name. • Press ENTER. • Select a preset bowling rate or press ENTER to default to the Adult bowling rate. • Press ENTER.
Repeat these steps for each bowler in the party. When all the names have been entered, press ENTER SCREEN two times.
To cancel transferring names to the scorers, press RESET.
• To enter sales transactions for open departments:
• Type the amount of the sale. • Press DEPT. • Press HELP to display a list of departments and assigned letters, if needed. • Press the open department letter.
Chapter 3: Open Play Control Desk Operations 4. Turn on the lane:
For prepaid games using the rate displayed in the RATE box:
• Type the number of games to be bowled. • Press PREPAID. • Close the sale.
For prepaid games using more than one rate or changing the rate:
• Type the number of games to be bowled. • Press a specific rate key or a two-digit special rate, and then the RATE key.
Repeat these steps for each different rate.
• Close the sale.
For prepaid time:
• Type the number of minutes to be bowled. • Press PREPAID. • Close the sale.
For postpaid games and time:
• Collect the amount due from shoe rental or department sales. • Close the sale. • Press LANE-ON if no money is due.
$GG*DPHV)UDPHVRU6KRHVWRD/DQH 1. Type the lane numbers. Press ADJUST.
For Pay by Bowler, enter the player's position number. Press ENTER.
To add games:
• Type the number of games to be added. Press the specific rate key or a two digit special rate number.
To add frames:
• Type the number of frames to be added. Press F.
NOTE: Added frames are provided free of charge to the customer. Add frames to the lane if a prepaid lane is turned off prematurely.
To add shoes:
• Type the number of pairs of shoes to be added. Press SHOES.
Control Desk Operations Chapter 3: Open Play To add charged time:
• Type the number of minutes to be added. Press PREPAID.
NOTE: Additional prepaid time can only be added at the rate the lane was issued, or at a free special rate.
To add free time:
• Type the number of minutes to be added. • Press RATE. • Press HELP. • Type the number of the special rate to be used. • Press ADJUST.
2. Close the sale.
&ROOHFWD3DUWLDO3D\PHQW ([FHSWIRU3D\%\%RZOHU 1. Type the lane numbers. Press ADJUST.
2. Type the number of games or minutes being paid for. Press PREPAID or a rate key.
3. Close the sale.
7XUQ2IID/DQH For prepaid games, time, and Pay By Bowler:
The lanes will turn off automatically when the customer has finished bowling. If the customer quits bowling before the prepaid games or time is used:
1. Type the lane numbers. Press LANE-OFF.
For Pay by Bowler:
• Type the bowler's position number. Press ENTER.
2. Determine the customer’s refund.
If the bowling center provides its customers with refunds:
• Press CASH.
The change box is highlighted and the amount of refund due is displayed. The lane turns off automatically.
If the bowling center provides its customers with refunds and the members of the bowling party were charged at different rates:
• Type the number of games charged at the same rate.
Chapter 3: Open Play Control Desk Operations • Press the specific rate key.
Repeat for each rate used.
• Press CASH.
If the bowling center does not provide its customers refunds:
For prepaid games:
• Type the number of games displayed in the payment box. • Press GAMES. • Press LANE-OFF.
Repeat these steps for each bowler in Pay by Bowler.
For prepaid time:
• Press 0 (zero). • Press ADJUST. • If necessary, type your password and press ENTER. • Press LANE-OFF.
For postpaid games and time:
1. Type the lane numbers. Press LANE-OFF.
In postpaid games, if there is no activity on the lane for two or more minutes before it is turned off:
•Type Ø (zero). • Press GAMES. • Press LANE-OFF.
You may change some of the options before closing the sale. See step 3 in Turn On a Lane. Out of the total number of games, you may charge each customer a different rate for the games he or she played. For example, if a senior citizen, adult, and junior play a total of nine games, you may charge three games at the senior rate, three games at the adult rate, and three games at the junior rate.
2. Close the sale.
Repeat for each Pay by Bowler.
Control Desk Operations Chapter 3: Open Play &KDQJLQJIURP&URVVODQH3OD\WR6LQJOH/DQH3OD\ CMS automatically turns on two lanes in crosslane play. Brunswick recommends that the lanes be changed only for postpaid games or time.
At the Lane Status screen:
1. Press SCORER STATUS. On the Scorer Status screen, a C is listed next to the lanes currently in crosslane play.
NOTE: Press HELP to display the Scorer Status Help screen. Press RESET to return to the Scorer Status screen.
2. Type the lane numbers to be changed to single lane play.
3. Press letter O. On the Scorer Status screen, an O is listed next to the lanes in single lane play.
4. Press RESET to exit to the Lane Status screen.
&KDQJLQJIURP6LQJOH/DQH3OD\WR&URVVODQH3OD\ Brunswick recommends that this change only be made for postpaid games or time.
1. Turn on a second lane, if necessary. If the first lane in the bowling center is an odd number, the lane pair must begin with an odd number. If the first lane in the bowling center is an even number, the lane pair must begin with an even number.
2. At the Lane Status screen, press SCORER STATUS. On the Scorer Status screen, an O is listed next to the lanes currently in single lane play.
NOTE: Press HELP to display the Scorer Status Help screen. Press RESET to return to the Scorer Status screen.
3. Type the lane numbers to be changed to crosslane play.
4. Press C. On the Scorer Status screen, an O is listed next to the lanes in single lane play and a C is listed next to the lanes in crosslane play.
5. Press RESET to exit to the Lane Status screen.
Chapter 3: Open Play Control Desk Operations $FWLYDWLQJ%RZOHU7UDFN,QVWDQW5HSOD\DQG$XWRPDWHG%XPSHUV See the following steps to activate BowlerTrack, Instant Replay and Automated Bumpers after the lane has already been turned on.
Pay By Bowler:
1. Type the lane number.
2. Press ADJUST.
3. Type the bowler's sequence number.
4. Press ENTER.
5. Press the letter B and/or I.
6. Repeat steps 3 through 5 for each bowler who needs activation.
7. Press ADJUST.
All Other Open Bowling Modes:
1. Type the lane number.
2. Press ADJUST.
3. Press the letter B and/or I.
4. Press ADJUST.
To turn on Automated Bumpers after the lane has already been turned on:
1. Type the lane number.
2. Press ADJUST.
3. Press the UP arrow.
4. Press ENTER.
Control Desk Operations Chapter 3: Open Play Chapter 4: League Bowling
Leagues are groups of bowlers who bowl at regularly scheduled times. The bowling center may serve two types of leagues — supported leagues and unsupported leagues.
You may display the scheduled leagues list to know what leagues are bowling, when they are bowling, the league number, assigned lanes, and whether the league is supported or unsupported.
'LVSOD\WKH6FKHGXOHG/HDJXH/LVW At the Lane Status screen:
1. Press SHOW.
2. Press LEAGUE.
Continue to press LEAGUE to scroll through the league schedule for the week.
3. Press RESET to return to the Lane Status screen.
6XSSRUWHG/HDJXHV8QVXSSRUWHG/HDJXHV Supported leagues use League Record Service to manage the league. The CMS transfers each team's lineup to the scorers and the scorers transfer the bowler's scores to the CMS to update the league's standings and schedule the next week's lineup.
7XUQ2Q/DQHVIRUD6XSSRUWHG/HDJXH At the Lane Status screen:
1. Type the lane numbers.
• Type the beginning number of the group of lanes the league is using. • Press THRU. • Type the ending number of the group of lanes the league is using.
If the lanes to be used are divided, repeat steps 1-7 for each group of lanes.
2. Press LANE-ON.
3. Type the league number.
Control Desk Operations Chapter 4: League Bowling 4. Press LEAGUE.
The league number is displayed in the RATE box. If the league number was not defined in the League Program, the "LEAGUE XXX IS NOT DEFINED" message is displayed. Ask the Manager for assistance.
The Check-In screen displays the league's practice time, if defined, the current week number, the league's assigned lanes, and the current team assignments.
5. Verify the week number. If the week number is incorrect:
• Type the correct week number. • Press W.
6. Change the team lane assignments, if necessary.
NOTE: If any of the lane numbers do not have a team assigned to it, then that is an indication that either you entered the wrong lane numbers in step 1, or that you plan on using lanes that are not normally assigned to this league.
• Type the lane number to be assigned. Press ENTER. • Type the team number for this lane. Press ENTER.
If you are changing the existing team lane assignments, press ENTER to skip lanes that have the correct team assignments.
Press SHOW to list any teams that have not yet been assigned.
Repeat for all teams.
7. Press SCORER (TV OFF) to provide bowlers access to the lineups and turn on the scorers.
8. Start the practice time.
• Type the league lane numbers. • Press PRACT.
9. If the amount of practice time was not defined in the league or the bowling center does not have scorer consoles, start the series manually.
• Type the league lane numbers. • Press LANE ON two times.
If a league bowler has pre-bowled the series or will make it up at a later time, change the bowler's status at the scorer console to "absent."
Chapter 4: League Bowling Control Desk Operations If a team forfeits a series, change the forfeiting team's status at the scorer consoles to "absent." The opposing team can bowl the series as usual.
If a team is going to make up today’s bowling at a later date, remove all of the bowlers on the team at the scorer.
7XUQRQWKH/DQHVIRUDQ8QVXSSRUWHG/HDJXH At the Lane Status screen:
1. Type the lane numbers.
• Type the beginning number of the group of lanes the league is using. • Press THRU. • Type the ending number of the group of lanes the league is using.
If the lanes to be used are divided, repeat steps 1-5 for each group of lanes.
2. Press LANE-ON.
3. Type the league number.
4. Press LEAGUE.
The league number is displayed in the rate box. The practice time, if available, is displayed at the top of the screen. If the league number is not defined, see the Manager for instructions.
5. Press SCORER (TV OFF) to turn on the scorer consoles and allow the bowlers to enter the lineups.
6. Start the practice time.
• Type the league lane numbers. • Press PRACT.
7. If the amount of practice time was not defined in the league or the bowling center does not have scorer consoles, start the series manually.
• Type the league lane numbers. • Press LANE ON two times.
Control Desk Operations Chapter 4: League Bowling 3UH%RZOLQJRU0DNH8S*DPH%RZOLQJ League rules may permit bowlers to pre-bowl games they are unable to bowl with their league or make-up games when they do not bowl their regularly scheduled match.
To turn on the lanes for Pre-Bowling or Make-Up Game Bowling, follow the procedures for turning on lanes for an unsupported league. At step 3: Type the League Number, type the number for Pre-Bowling/Make-up Game Bowling, as the operator previously defined it in LRS.
7XUQLQJ2II/HDJXH/DQHV The lanes can turn off either automatically or manually. The automatic turn off times are set by the bowling center and after the pre-determined amount of time expires, the pinsetters and scorer consoles will turn off.
If the pinsetters and scorer consoles are not set to turn off, or if the lanes are needed by other bowlers before the turn off time expires, the lanes can be turned off manually at the Control Desk. The lanes must be turned off in pairs or multiples of pairs.
At the Lane Status screen:
1. Type the lane numbers:
• Type the beginning lane number • Press THRU • Type the ending lane number
2. Press LANE OFF. The Check-Out screen is displayed showing the total number of games bowled.
3. Check the lane number assignments listed in the top left corner of the screen to make sure the correct lane pair will be turned off.
4. Press LANE OFF. The scorer consoles turn off. The cash drawer does not open.
$FFHSWLQJD/HDJXH3D\PHQW Leagues may pay their bowling charges at any time, not just at the end of the series. There are three types of payments:
1. Guaranteed Lineage Payment. Guaranteed leagues pay the same amount of money each week, no matter how many games or series were bowled.
2. Per-Game Payment. Leagues pay for each game bowled.
3. Per-Series Payment. Leagues pay for each series bowled.
Chapter 4: League Bowling Control Desk Operations *XDUDQWHHG/LQHDJH/HDJXH3D\PHQW At the Lane Status screen:
1. Type the league number. Press LEAGUE.
The last payment made, amount paid, and amount due is displayed.
To adjust the amount owed:
• Type the correct lineage rate. • Press L.
To adjust other items:
• Type the correct amount. • Press the letter O.
To adjust the prize fund amount:
• Type the correct amount. • Press P.
2. Close the sale.
3HU*DPH/HDJXH3D\PHQW At the Lane Status screen:
1. Type the league number. Press LEAGUE.
The last payment made and amount paid is displayed.
2. Type the number of games being paid for. Press GAMES.
To adjust other items:
• Type the correct amount. • Press the letter O.
To adjust the prize fund amount:
• Type the correct amount. • Press P.
3. Close the sale.
Control Desk Operations Chapter 4: League Bowling 3HU6HULHV/HDJXH3D\PHQW At the Lane Status screen:
1. Type the league number. Press LEAGUE.
2. Type the number of bowlers being paid for. Press S.
The amount of lineage due is displayed.
To adjust for other items:
• Type the correct amount. • Press the letter O.
To adjust the prize fund amount:
• Type the correct amount. • Press P.
3. Close the sale.
$FWLYDWH,QVWDQW5HSOD\$IWHU/DQHV+DYH%HHQ,VVXHG
1. Press SCORER STATUS.
2. Press lane number, THRU, lane number.
3. Press K.
4. Press 1, then ENTER.
5. Press RESET.
$FWLYDWH%RZOHU7UDFN$IWHU/DQHV+DYH%HHQ,VVXHG
1. Press SCORER STATUS.
2. Press lane number, THRU, lane number.
3. Press K.
4. Press 5, then ENTER.
5. Press RESET.
Chapter 4: League Bowling Control Desk Operations $FWLYDWH$XWRPDWHG%XPSHUV$IWHU/DQHV+DYH%HHQ,VVXHG
1. Press SCORER STATUS.
2. Press lane number, THRU, lane number.
3. Press ().
4. The prompt “ENABLE BUMPERS - LIFT THE BUMPER FOR EVERYONE” is displayed.
a. Enter Y and press ENTER to enable Automated Bumpers for each bowler.
b. Enter N and press ENTER to make Automated Bumpers available on the selected lane or lane range.
NOTE: Automated Bumpers must be enabled individually by bowler at the scorer when Item B is chosen.
5. Press RESET.
Control Desk Operations Chapter 4: League Bowling Chapter 5: Tournament Bowling
Tournament Bowling is a series of games participants bowl in to win a championship. Leagues, product developers, and other organizations often sponsor these events.
7XUQ2Q/DQHVIRUD7RXUQDPHQW At the Lane Status screen:
1. Type the lane numbers for this bowling event and squad number.
• Type the beginning lane number. • Press THRU. • Type the ending lane number.
If the lanes to be used are divided, repeat steps 1-6 for each group of lanes.
2. Press LANE ON.
3. Type the tournament number.
4. Press TOURN.
If the tournament was not defined in the Tournament program, the "TOURNAMENT XX CANNOT BE ACCESSED" message is displayed. Ask the Manager for assistance.
5. If necessary, select the type of bowling event for this tournament.
Press ADJUST to move the highlight bar to the correct bowling event. The highlighted box moves from event to event each time ADJUST is pressed.
The type of event is displayed in the RATE box instead of LG.
TT = Tournament Team TD = Tournament Doubles TS = Tournament Singles
5. If the tournament is set up with squads, type the squad number. Press S.
6. If the tournament is set up with multiple series, type the series number. Press N.
Control Desk Operations Chapter 5: Tournament Bowling NOTE: If the lanes are being turned on in the middle of a series, type the number of the next game in the series. Press GAMES. (Be careful, there are no screen prompts for this!) 7. Press SCORER (TV OFF). The scorer consoles turn on and the lanes are put on hold. Tournament players can check the lane lineups for accuracy. 8. Start the practice time. • Type the lane numbers. • Press PRACT. 9. Start the tournament series. If the tournament has a preset practice time, the scorers will automatically start the tournament series after the practice time expires.
For centers without preset practice times: • Type the lane numbers. • Press LANE ON twice.
7XUQ2II7RXUQDPHQW/DQHV At the Lane Status screen:
1. Type the lane numbers.
• Type the beginning number of the group of lanes being used. • Press THRU. • Type the ending number of the group of lanes being used.
2. Press LANE OFF. The Check-Out screen is displayed showing the total number of games bowled.
3. Check the lane number assignments listed in the top left corner of the screen to make sure the correct lane pair will be turned off.
4. Press LANE OFF. The scorer consoles turn off. The cash drawer does not open.
7RXUQDPHQW3D\PHQW At the Lane Status screen:
1. Type the tournament number. Press TOURN.
2. Type the amount of the tournament cost. Press ENTER.
3. Close the sale.
Chapter 5: Tournament Bowling Control Desk Operations Chapter 6: Miscellaneous/Lane Control Desk Functions
The control desk operator can control the lanes using the CMS. Control options include:
• Putting a lane on hold. • Assigning new bowlers to a lane before collecting payment from the original bowlers (Held Party). • Turning a lane off in an emergency. • Using the manual lane control panel. • Handling transactions with manual operations. • Changing scorer status options. • Transferring bowlers to other lanes.
/DQH+ROG If there is a need for bowlers to stop bowling for a while, the lanes can be put on hold so that prepaid or postpaid time is not charged. The scorers will remain turned on, but the pinsetters will turn off. Time does not begin accumulating again until the lane is taken off hold.
3XWD/DQHRQ+ROG At the Lane Status screen:
1. Type the lane numbers to be put on hold.
You may type the lane numbers for a single lane, lane pair, or a range of lanes. For a range of lanes:
• Type the beginning lane number. • Press THRU. • Type the ending lane number.
2. Press HOLD.
Control Desk Operations Chapter 6: Miscellaneous Lane/Control Desk Functions 7DNHD/DQH2II+ROG At the Lane Status screen:
1. Type the lane numbers to be taken off hold.
You may type the lane numbers for a single lane, lane pair, or a range of lanes. For a range of lanes:
• Type the beginning lane number. • Press THRU. • Type the ending lane number.
2. Press HOLD.
+HOG3DUW\ Lanes can be turned off and reassigned to a second party before accepting payment from the original group of bowlers. The lanes cannot be returned to the original bowlers once the payment is put on hold. If the original bowlers would like to keep bowling, they will need to pay for their original games or time and be reassigned to other lanes.
7XUQ2II/DQHVIRU2ULJLQDO%RZOLQJ3DUW\ +HOG3DUW\ At the Lane Status screen:
1. Type the lane numbers. Press LANE OFF.
2. Press HOLD.
The lane numbers will flash until payment is received from the original bowlers.
7XUQ2Q/DQHVIRU6HFRQG3DUW\ At the Lane Status screen:
1. Type the lane numbers.
2. Press LANE ON.
3. Proceed with the step-by-step instructions in the Lanes On section of this manual.
Chapter 6: Miscellaneous Lane/Control Desk Functions Control Desk Operations 3D\PHQWIURP2ULJLQDO%RZOHUV +HOG3DUW\ At the Lane Status screen:
1. Type the lane numbers.
2. Press LANE OFF.
3. Proceed with the step-by-step instructions in the Lanes Off section of this manual.
NOTE: Payment must be received from the original bowlers before the second party can check out.
(PHUJHQF\/DQH2II In an emergency, lanes can be turned off without affecting the lane charges. Only one lane of a pair should be selected, but this will always place both lanes of the pair in Emergency Off.
At the Lane Status screen:
1. Type a lane number.
2. Press EMERG OFF.
/DQH2Q$IWHUDQ(PHUJHQF\ At the Lane Status screen:
1. Type the lane numbers.
2. Press HOLD. The lane returns to active status.
0DQXDO/DQH&RQWURO3DQHO The pinsetters can be turned on and off manually with the manual lane control panel in the event there are communication problems between the lanes and the system computer or if the CMS is not working. The scorers can be placed into a manual scoring mode.
To manually turn on the pinsetters:
1. Push the lane toggle switch to ON.
To manually turn off the pinsetters.
1. Push the lane toggle switch to OFF.
Control Desk Operations Chapter 6: Miscellaneous Lane/Control Desk Functions &DVK7UDQVDFWLRQVLQ0DQXDO2SHUDWLRQ 1. Write each transaction on a slip of paper.
2. Collect the customer's money and place it with the slip of paper in the cash drawer.
You will need to open the cash drawer with the key. If you do not have the key available, contact the manager.
6XSSRUWHG/HDJXHVLQ0DQXDO2SHUDWLRQ 1. Ask supported leagues to record their scores manually after each game.
2. Manually process the scores in LRS.
7UDQVIHUULQJ/DQHV 6LQJOH/DQH At the Lane Status screen:
1. Type the lane number the customer is transferring from.
2. Press LANE OFF.
3. Type the lane number the customer is transferring to.
4. Press XFER.
3DLURI/DQHV At the Lane Status screen:
1. Type the first lane number the customer is transferring from.
2. Press THRU.
3. Type the last lane number the customer is transferring from.
4. Press LANE-OFF.
5. Type the first lane number the customer is transferring to.
6. Press XFER.
Chapter 6: Miscellaneous Lane/Control Desk Functions Control Desk Operations 6HW8S,QIRUPDWLRQ Information can be displayed regarding the bowling center’s set-up, including:
• The minimum amount of time charged for time bowling. • The preset slow bowler time. • The kind of pricing (weekday, weekend, or holiday) that is in effect. • Preset tax rates. • Preset shoe rates. • Preset open bowling rates. • Surcharges/practice fees.
At the Lane Status screen:
1. Press SHOW two times to display the Miscellaneous Information screen, including slow bowler time, type of pricing, tax rates, and shoe rates.
2. Press SHOW to display the different rates for open bowling.
3. Continue to press SHOW to advance through all of the preset open bowling prices.
4. Press RESET to exit and return to the Lane Status screen.
/DQH,QIRUPDWLRQ The lane display shows detailed information about an individual lane that is in use, including:
• Bowling rate. • Sheet number. • Number of pairs of shoes rented to the lane. • Amount of prepaid money. • Total elapsed time. • Time elapsed since the last frame was bowled. • Time the lane has been on hold. • Number of frames, games, and extra frames bowled. • Amount due. • Software version of the scorer. • Whether or not Automated Bumper, BowlerTrack, or Instant Replay are activated.
Control Desk Operations Chapter 6: Miscellaneous Lane/Control Desk Functions 7R'LVSOD\WKH/DQH,QIRUPDWLRQ At the Lane Status screen:
1. Type the lane number. (Lane must be on.)
2. Press SHOW. One lane at a time is displayed in the Show screen.
3. Press RESET to return to the Lane Status screen.
&RUUHFWLQJ%RZOHU6FRUHV At the Lane Status screen:
NOTE: Bowlers must stop bowling in order for a score correction to be made at the Control Desk.
1. After bowling has stopped, type the lane number.
2. Press VIEW/CORRECT SCORES. The bowlers' scores are displayed and shows the scoring method.
3. Use the arrow keys to move the cursor to the frame to be corrected.
There are three lines of information on the Bowler Scores screen -- a black line, a yellow line, and a shaded line. The black line indicates the score recorded before corrections were made. The yellow line indicates the pinfall used to calculate the bowler's game score. The shaded line is the bowler's running score.
4. Press the backspace key to erase the score or change the score.
5. Use arrow keys to highlight a score to correct, and enter the corrected score.
Repeat these steps to correct other scores, if needed.
6. Press VIEW/CORRECT SCORES to transfer the corrected scores to the scorers.
Chapter 6: Miscellaneous Lane/Control Desk Functions Control Desk Operations $GGRU&KDQJH/DQH,QIRUPDWLRQ Changes can be made to the lane information regarding the bowlers’ names, handicaps, scores, etc. While changes are made at the Control Desk, bowlers must refrain from bowling.
At the Lane Status screen:
1. Type the lane number. Press VIEW/CORRECT SCORES.
2. To change the bowler type in league play, use the arrow keys to move the cursor over the bowler's lineup number. Select one of the bowler types listed on the bottom of the screen.
3. Press N to change bowler names. The roster is displayed and the cursor is located in the ID# column.
NOTE: Pay By Bowler names must be changed using the ADJUST key, not the SCORE CORRECTION key.
4. Type the Bowler ID or bowler’s name for open play or the bowler's name for league play. Press ENTER SCREEN.
NOTE: If you type a bowler’s name in the Bowler’s ID field, the name will be entered into the Name column.
To delete a name, type 0.
For a list of Open Play bowler ID numbers, press HELP and begin entering a bowler’s name. A list of bowler ID numbers will be displayed, beginning with that bowler’s name.
5. Follow the instructions on the screen to edit names/handicaps, as necessary.
You may not change the names of supported open play bowlers or the ID numbers of league bowlers.
6. Press RESET when you are finished making changes to the bowler roster.
If further changes are needed, press C.
7. Press ENTER SCREEN to save the changes and return to the Bowler Scores Correction screen.
Press RESET to exit without saving the changes and return to the Bowler Scores Correction screen.
8. Press VIEW/CORRECT SCORES to return to the Lane Status screen and transfer the changed information to the scorers.
Control Desk Operations Chapter 6: Miscellaneous Lane/Control Desk Functions 'HOHWHD%RZOHU At the Lane Status screen:
1. Type the lane number. Press VIEW/CORRECT SCORES.
2. Press the arrow keys to move the cursor to the last scored frame for the bowler being deleted.
3. Press the backspace key to erase the score. Repeat for all scores being erased.
4. Type Y or N to indicate whether or not the bowler’s name should be deleted. Press ENTER.
NOTE: If the deleted bowler had the sequencer next to their name, use the arrow keys to move the sequencer to another bowler and press ENTER.
5. Press VIEW/CORRECT SCORES to return to the Lane Status screen and transfer the changed information to the scorers.
Press RESET to exit without making the changes.
0RYHD)UDPHIURP2QH%RZOHUWR$QRWKHU At the Lane Status screen:
1. Type the lane number. Press VIEW/CORRECT SCORES.
2. Press the arrow keys to move the cursor to the frame the score will be moved from. Press XFER. You may only move the last frame bowled for any bowler.
3. Press the arrow keys to move the cursor to the frame the score will be moved to. Press XFER.
Repeat these steps to move any other frames. 4. Press VIEW/CORRECT SCORES to transfer the corrected scoresheet to the scorer and return to the Lane Status screen.
Press RESET to exit without making any changes.
Chapter 6: Miscellaneous Lane/Control Desk Functions Control Desk Operations 3ULQW%RZOHU6FRUHV Scores may be printed up to 48 hours after bowling. Scores must be printed one lane at a time.
At the Lane Status screen:
1. Type the lane number. Press PRINT SCORES.
A list of all the scores bowled and available on this lane is displayed. The scores for the game most recently bowled is listed first.
2. Type the number indicating the scoresheet to be printed. Press ENTER.
3. For bowling centers with Frameworx scorers, to include statistics on the printout, move the cursor to the bowler’s score. Press SPC (space bar).
To print BowlerTrack statistics, use the arrow keys to move to the bowler. Press B. Repeat as needed for each bowler.
4. Press P to print.
Press RESET to return to the Scoresheet selection.
You may print as many scoresheets as you would like. Press ENTER after each selection.
5. Press RESET to return to the Lane Status screen. 9LGHR3URJUDPV Bowlers may watch a video program/television while they bowl. As long as the video appears on the overhead display, the scores will only be displayed on the scorer consoles.
When the lanes are turned off, the video is canceled automatically. When a video displays on the overhead of an unassigned lane, the CMS turns on the overhead automatically.
The CMS can be set up to automatically display video on all the overhead displays when the lanes are turned off. See Special Functions for instructions. Automatic advertising messages take precedence over automatic video. When automatic video and automatic advertising are turned on, the advertising will appear.
Control Desk Operations Chapter 6: Miscellaneous Lane/Control Desk Functions 'LVSOD\LQJD9LGHR3URJUDP 1. Turn on the VCR.
2. Select the channel or insert a video tape.
3. At the Lane Status screen, type the lane numbers. Press TV.
&DQFHOD9LGHR3URJUDP At the Lane Status screen: 1. Type the lane numbers.
2. Press SCORER (TV OFF).
$GMXVWWKH9ROXPH Turn the Master Volume Control knob on the Audio/Video box (for Frameworx scorers), or the front of the SIU (for AS-90 scorers) to set the maximum volume for a lane. Bowlers with Frameworx scorers can adjust the volume for their lane, but cannot exceed the set maximum volume.
792QO\0RQLWRUV )UDPHZRU[2QO\ 7XUQ2QWKH792QO\0RQLWRUV At the Lane Status screen: 1. Press TV.
2. Type the number(s) of the TV Only monitors to be turned on.
3. Press TV.
4. Press RESET.
7XUQ2IIWKH792QO\0RQLWRUV At the Lane Status screen: 1. Press TV OFF.
2. Type the number(s) of the TV Only monitors to be turned off.
3. Press TV OFF.
4. Press RESET.
Chapter 6: Miscellaneous Lane/Control Desk Functions Control Desk Operations 0HVVDJHV )UDPHZRU[6FRUHUV Messages can be displayed on the overhead monitors and automatic scorer consoles. Messages can be displayed on lanes that are on or off (including lower console). The operator can select a pre-defined message, create a message, or resend the previous custom message. There are three types of messages: graphic, scrolling, and text.
NOTE: Graphic type messages are not available at this time.
'LVSOD\D0HVVDJH At the Lane Status screen:
1. Type the lane numbers. Press MESSAGE.
2. Type the number indicating the type of message to be displayed. Press ENTER.
• Choose 1-15 to display a pre-defined message. • Choose 16 to display the last custom message. • Choose 17 to create a new custom message.
NOTE: See the Manager's manual for defining an automatic advertising message (#18).
3. For a pre-defined message or last custom message:
You may edit the message or change the length of time the message is displayed before displaying it on the overhead monitor.
• Press MESSAGES to display the message on the overhead monitor.
For a Custom Message:
• Type the letter indicating the type of custom message you are creating:
• Choose G to display a graphic file.
• Press SHOW to scroll to the graphic file you will display. • Press RESET to select the file.
NOTE: As of 7/97, this feature is not available.
Control Desk Operations Chapter 6: Miscellaneous Lane/Control Desk Functions • Choose T to create a text message.
• Type the message, up to 13 lines and 19 characters per line. To center the text on a line, press ENTER at the end of each line. • Press RESET when you are finished typing the message.
• Choose S to create a scrolling banner message across the overhead monitors.
• Type the message, up to 80 characters. • Press RESET when you are finished typing the message.
4. Choose D to set the default number of times or length of time the message will be displayed.
• Type the number of times between 1-99 or the length of time between 0-99 minutes and 0-59 seconds. If you do not choose “D,” the default time is “forever” and you will have to manually cancel the message.
The message may be canceled at any time by typing the lane numbers and pressing MESSAGE two times.
5. Press MESSAGE to display the message on the overhead monitor.
NOTE: If you press ENTER instead of RESET after typing the message, the message will be erased.
For a single line of text, the message will be centered after pressing ENTER. For more than one line of text, the message will automatically wrap around to the next line without pressing return or ENTER.
Each line holds up to 19 characters, including spaces. In addition to numbers and letters, the following symbols may be used in a message: +, -, %, $, #, “, and !. The message screen holds up to 13 lines, including blank lines.
'LVSOD\D0HVVDJHRQWKH/RZHU6FRUHU&RQVROH At the Lane Status screen:
1. Type the lane number (or lane number THRU lane number for a range of lanes).
2. Press the down arrow key.
3. Press MESSAGE.
4. The cursor is in the top left corner of the empty message box. Use the arrow keys to move the cursor to the starting position of the message.
Chapter 6: Miscellaneous Lane/Control Desk Functions Control Desk Operations 5. Type the message. The maximum size is 30 characters across by seven lines long.
6. After the message is complete, press MESSAGE to send the message to the console.
$6 6FRUHUV Messages can be displayed on the overhead monitors and automatic scorer consoles. The operator can select a pre-defined message, create a new custom message, or resend the previous custom message.
One type of message that can be displayed is an advertisement. Special promotional messages can be displayed on the overhead monitors whenever the lanes are turned off.
Automatic advertising messages take precedence over automatic video if both options are set in special functions (see the Management Operations User's Guide). When automatic video and automatic advertising are turned on, only the advertising will appear when the lane is turned off.
'LVSOD\D0HVVDJHRQWKH2YHUKHDG0RQLWRUV At the Lane Status screen:
1. Type the lane number (or lane number THRU lane number for a range of lanes).
NOTE: Messages can be downloaded to overheads that are turned on or off.
2. Press MESSAGE.
3. Type the number indicating the type of message to be displayed. Press ENTER.
• Type 1-15 to display a pre-defined message. Go to step 4. • Type 16 to display the last custom message. Go to step 4. • Type 17 to create a new custom message. Go to step 6. • Type 18 to create or change an advertisement message. Go to the Advertisement Message section in this chapter.
4. The cursor is in the top left corner of the message box. Use the arrow keys to move to the text that needs to be changed. Type the new text, if any.
5. After all changes have been made, press MESSAGE to send the message to the overhead(s). The message is now sent.
Control Desk Operations Chapter 6: Miscellaneous Lane/Control Desk Functions 6. The cursor is in the top left corner of a blank message box. Use the arrows to go to the location of the start of the message. Type the message. After the message is complete, press RESET.
7. Press MESSAGE to send the message to the overhead(s). The message is now sent.
'LVSOD\D0HVVDJHRQWKH/RZHU6FRUHU&RQVROH In order to send a message to the lower scorer console, the console must be on, and there must be no scorer instructions displayed below the scoresheet.
At the Lane Status screen:
1. Type the lane number (or lane number THRU lane number for a range of lanes).
2. Press the down arrow key.
3. Press MESSAGE.
4. The cursor is in the top left corner of the empty message box. Use the arrow keys to move the cursor to the starting position of the message.
5. Type the message. The maximum size is 38 characters across by 10 lines long.
6. After the message is complete, press MESSAGE to send the message to the console.
&DQFHOD0HVVDJH At the Lane Status screen:
1. Type the lane numbers.
2. Press MESSAGE twice.
NOTE: If the message is sent to a lower console, any console activity will clear the message. It is not necessary to manually cancel the message.
To manually cancel a lower message, at the Lane Status screen:
1. Type the lane number(s).
2. Press the down arrow key.
3. Press MESSAGE twice.
Chapter 6: Miscellaneous Lane/Control Desk Functions Control Desk Operations $XWRPDWLF$GYHUWLVLQJ0HVVDJHVIRU)UDPHZRU[6FRUHUV Advertising messages can be prepared and displayed on the overhead monitors only. Each lane is capable of storing a different message or the same message may be stored on multiple lanes.
Once the message is stored in the scorer, it may be activated by the operator using the Scorer Status screen. The letter Z will activate the feature and the letters U and Z will deactivate the feature. Messages may be test, scrolling, or both. Although both text and scrolling messages may be used simultaneously, the process of activating or deactivating an automatic advertising message requires the operator to select text or scrolling individually. The duration may be set for advertising messages the same as with a normal overhead message.
6WRULQJD1HZ0HVVDJHLQWKH&RQVROH At the Lane Status screen:
1. Type the lane number (or lane number THRU lane number for a range of lanes).
2. Press MESSAGES.
3. Type 18 then press ENTER.
4. Enter your password if required, and press ENTER.
5. Create the message. For assistance with creating a message, see the Control Desk Operations User’s Guide.
6. When the message is created, press MESSAGE to send the message to the lane for storage. The message will not appear at the lane unless the automatic advertising feature has been enabled through Scorer Status.
$XWRPDWLF$GYHUWLVLQJ0HVVDJHVIRU$6 6FRUHUV Advertising messages can be prepared and displayed on the overhead monitors only. Each lane is capable of storing a different message. It is also possible to store the same message on multiple lanes.
Once the message is stored in the console, it is activated through the Scorer Status function. See the letter Z instructions in Scorer Status for AS-90 Scorers (Chapter 7).
6WRULQJD1HZ0HVVDJHLQWKH&RQVROH At the Lane Status screen:
1. Type the lane number (or lane number THRU lane number for a range of lanes).
2. Press MESSAGES.
Control Desk Operations Chapter 6: Miscellaneous Lane/Control Desk Functions 3. Type 18.
4. Press ENTER. Type your password and press ENTER.
5. The cursor will be in the top left corner of the empty message box. Move the cursor to the starting position of the message.
6. Type the message.
7. After the message is complete, press MESSAGE to store the message in the console(s).
6WRULQJD0HVVDJHIURP$QRWKHU/DQHLQWKH&RQVROH At the Lane Status screen:
1. Type the lane number (or lane number THRU lane number for a range of lanes).
2. Press MESSAGE.
3. Type 18.
4. Press ENTER. Type your password and press ENTER.
5. Type the lane number that contains the message you are copying.
6. Press ENTER.
7. The cursor will be in the top left corner of the message box. If necessary, move the cursor to the position of the message that needs to be changed.
8. If necessary, type the changes to the messages.
9. After the message is complete, press MESSAGE to store the message in the console(s).
Chapter 6: Miscellaneous Lane/Control Desk Functions Control Desk Operations 2WKHU)HDWXUHV.H\ Using the Other Features key, you can restore a lane on, display tournament scores, and temporarily change the display colors on the overhead monitors.
5HVWRUH/DQH2Q Use Restore Lane On to turn a lane back on without erasing any of the bowler or team information currently stored at the scoring console. However, frame counts for the lane are not retained; only bowler information, team information, and scores. At the Lane Status screen: 1. Press OTHER FEATURES.
2. Press 1: “Restore Lane On.”
3. Type the starting lane number. Press THRU.
4. Type the ending lane number. Press LANE ON.
5. Make any changes needed for shoes, rates, etc. Press LANE ON.
7RXUQDPHQW9LHZ0RGH NOTE: This function is not currently available for Frameworx scorers.
Use Tournament View Mode to display tournament bowling on several overhead monitors. This will allow the operator to show the scoresheet display from one pair of lanes on more than one overhead monitor. (For example, scoresheets for lanes 15 and 16 may be shown on lanes 1 through 24.)
6HW7RXUQDPHQW9LHZ0RGH At the Lane Status screen:
1. Press OTHER FEATURES.
2. Press 2: “Tournament View Mode.”
3. Type the odd number of the lane pair of the score to be viewed. Press TOURN.
4. Type the beginning number of the lanes where the score will be viewed. Press THRU.
NOTE: Lanes that are to be used for display MUST BE OFF.
Control Desk Operations Chapter 6: Miscellaneous Lane/Control Desk Functions 5. Type the ending number of the lanes where the score will be viewed. Press TOURN.
A “T” will appear next to the lane numbers of the viewing lanes selected. The tournament scores are displayed on the overhead monitors of the lanes where the score will be viewed.
The Tournament View Mode must be cancelled prior to issue the lane for bowling.
7XUQ2II7RXUQDPHQW9LHZ0RGH At the Lane Status screen:
1. Press OTHER FEATURES.
2. Press 2: “Tournament View Mode.”
3. Press U for Unset. Press TOURN.
The “T” next to the lane numbers of the viewing lanes will be removed and the overhead monitors return to normal display.
7HPSRUDULO\&KDQJLQJ2YHUKHDG'LVSOD\&RORUV You may change the display colors on the overhead monitor temporarily.
At the Lane Status screen:
1. Press OTHER FEATURES.
2. Press 3: “Change Scorer Color.”
3. Type the beginning numbers of the lanes. Press THRU.
4. Type the ending numbers of the lanes.
5. Press a color key (A-W) for the colors to be displayed on the overhead monitors.
6. Press RESET to return to the Lane Status screen.
You may change the colors again using a different color key.
NOTE: This is a temporary color change. The overhead monitors display the default color settings after the lanes are turned off once. The default display colors are set in Special Functions.
Chapter 6: Miscellaneous Lane/Control Desk Functions Control Desk Operations Chapter 7: Scorer Status
Scorer Status is used to check which features at the scorer are enabled (turned on) and which mode of play is enabled. Letters are used to indicate which features are turned on. This display will also show the number of bowlers and the current frame for a lane in separate columns.
The following terms are used to indicate that a feature is being turned on:
• Turn on • Enable •Set
The following terms are used to indicate that a feature is being turned off:
• Turn off • Disable • Unset
In order to turn on any of the features, the lane must have already been issued to a customer. It is not necessary to turn off a feature when the customer is finished, the system will automatically disable optional features when the lane is re-issued to the next customer, and enable the standard features.
7KH6FRUHU6WDWXV6FUHHQ At the Lane Status screen, press SCORER STATUS to display the Scorer Status screen. The following columns will always be displayed:
• Lane number (first column in every row) • Mode of play (see the section Mode of Play later in this chapter) • Two numbers or letters in the far right column of each row: • The first digit is the number of active bowlers on the lane. • The second digit is the number of the current frame the lane is in. This digit could be a number between 1 and 9 or one of the following letters: T (tenth frame); F (game is finished, and scores are still displayed); 0 (scores have been cleared, but the names are still displayed and ready for a new game to start); or N (no names or scores have been entered at the scorer).
In addition to the above items, the following columns are usually displayed in most bowling centers:
• Exciters (E) • Quiet desk printer (Q)
Control Desk Operations Chapter 7: Scorer Status For an explanation of exciters and quiet desk printers, refer to the letters E and Q under Frameworx Scorer Options later in this chapter.
+HOSIRU6FRUHU6WDWXV2SWLRQV At the Lane Status screen:
1. Press SCORER STATUS.
2. Press HELP. The first page of available scorer status options are displayed. Depending on the type of scorers you have, there may be a second page of options. To access the second page of options, press HELP.
3. When finished looking at the Help screen, press RESET to return to the Scorer Status screen.
NOTE: Scorer status options cannot be set or unset while viewing the Help screen. The Scorer Status screen must be displayed to change an option.
+RZWR6HW6FRUHU6WDWXV2SWLRQV At the Lane Status screen:
1. Press SCORER STATUS.
2. Type the lane number, or lane number THRU lane number for a range of lanes, where the option will be used.
3. Press the letter of the option to set.
NOTE: There may be some additional steps for some options at this point, i.e., No Tap, Singles-Doubles Display, Exciters, etc. Refer to the listing of each of the functions later in this chapter.
4. Press RESET to exit and return to the Lane Status screen.
Chapter 7: Scorer Status Control Desk Operations +RZWR8QVHW6FRUHU6WDWXV2SWLRQV At the Lane Status screen:
1. Press SCORER STATUS.
2. Type the lane number, or lane number THRU lane number for a range of lanes, where the option will not be used.
3. Press U.
4. Type the letter of the option to be unset.
5. Press RESET to exit and return to the Lane Status screen.
0RGHRI3OD\ Each lane pair must be in one of the modes listed below. No pair can be in two different modes. The procedure used to turn a lane pair on will dictate what mode each lane pair will be in.
L League or Tournament Play P League or Tournament Practice Play O Open Play (Open Play bowlers stay on a single lane.) C Crosslane (Open Play bowlers use a lane pair, and bowl on both lanes.)
Lanes in “L” may only be changed to “P” and vice versa. Lanes in “O” may only be changed to “L” and vice versa.
)UDPHZRU[6FRUHU2SWLRQV A — Turns on or off only the audio signal for a lane. The audio signal automatically turns on when the video signal is turned on. This is used when the bowlers want to hear the sound, but not watch it. Select the maximum volume for the lane(s), from 1 to 99.
B — Enables or disables the frames for the free strikes. After setting the option, type the frame numbers that the free strikes will be given (use zero for the first ball in the 10th frame). After all frames have been typed in, press ENTER. Press F or S to indicate whether the bowlers will have the ability to select the frames they want (S), or are forced to accept the frames you typed (F).
D — Allows the operator to change the overhead display from the standard display to the PBA display (large size marks).
E — Enables or disables the exciters. After setting, or unsetting, the option, a list of all of the exciters will be displayed. Type the number of the exciter you are turning on or off, or type 99 to select all of the standard exciters. From this screen, which shows the standard exciters, you can press the letter E again and a list of special game exciters is displayed. These can be turned on in the same manner as the standard exciters.
Control Desk Operations Chapter 7: Scorer Status F — When this option is set, it fills in the bowler's scores as they bowl when they have more than two strikes in a row. When this option is not set, the score for each of the frames that contain a strike, in the string of strikes, will not be filled in until the bowler bowls a frame less than a strike.
G — Enables or disables the bowlers' access to view their previous games.
H — When this option is set, the operator can change the assigned value of the high game exciter for the current customer. If a high game value of 0 (zero) is set, the special high game exciter is turned off.
I — This option allows the operator to select the type of bowler sequencer that will be on the lane. The choices are: color bar only or arrow only. By unsetting this option, the scorer will automatically default to both arrows and color bar.
J — When this option is set, the operator can choose an overhead display of 4-6 frames or 7-9 frames, depending on the length of the bowler's names. When this option is unset, the display will be in the 10 frame format.
K — Enables or disables the lane coach, which shows the bowler how to pick up spares. On lanes which have Instant Replay (IR) and BowlerTrack (BT), this option is used to activate IR/BT in league and tournament play. It is also used to change the default settings of IR/BT in all scoring modes.
M — When this option is set, it allows the operator to select T (the number of frames a bowler takes during each turn [2, 5, 10]) or L (the number of frames before changing lanes [1-10]). When the option is unset, each bowler receives one frame per turn.
N — When setting this option, the operator first selects the No Tap value, between 3 and 9. After the value is selected, the operator decides if this value is to be forced (all bowlers must use it); or default (no matter which value is selected, the default value programmed by the manager will be in effect). When the option is unset, the bowlers cannot use the No Tap game.
Q — When this option is set, no scoresheet will automatically be printed at the end of the game. When this option is unset, every scoresheet for this customer at this lane will automatically be printed on the scoresheet printer.
T — By turning this option on, the operator can enable the display of the bowler's cumulative series (in league mode) and allow the team's recap sheet to be displayed. In addition, the operator can choose to display marks in the running team total, instead of pinfall.
Chapter 7: Scorer Status Control Desk Operations V — Turns on or off only the video signal for the lane. This is used if the bowlers want to watch the TV and not listen to it.
W — Enables or disables the bowler's access to view another lane in the bowling center.
X — This option reestablishes communications between the CMS and the scorer. It is used if a shaded bar appears in front of, or on, the lane number in the Lane or Scorer Status screens.
Y — When this option is set, the operator can allow the lane to have practice during open play. This option is also used to allow the bowlers' access to download names from the CMS Open Bowling Program to the scorer.
Z — When set, this option turns on the automatic advertising that the manager programmed in each of the scorers. If a lane comes up without a message, then it either was not programmed with a special message, or the scorer needs to be rebooted to activate the message.
$6 6FRUHU2SWLRQV A — Turns on or off only the audio signal for a lane. The audio signal automatically turns on when the video signal is turned on. This option is used when the bowlers want to listen to TV, but not watch it.
B — Enables or disables the bonus game which gives free strikes in the 3rd, 6th, and 9th frames. When this option is selected, each bowler can choose whether or not to participate in the special game.
D — When this option is set, the operator chooses whether to display all ten frames on the overhead in the large size for just one bowler or two bowlers per lane. The system will automatically display the bowlers in lineup number one and two, regardless of how many bowlers are on the lane. It is recommended that this option only be used when there are two or less bowlers on each lane, and that the bowlers' names are in positions one and two.
E — Enables or disables the exciters (spare, strike, double, turkey, etc.).
F — When this option is set, it fills in the bowler's scores as they bowl when they have more than two strikes in a row. When this option is not set, the score for each of the frames that contain a strike, in the string of strikes, will not be filled in until the bowler bowls a frame less than a strike.
H — When this option is set, the operator can change the assigned value of the high game exciter for the current customer. If a high game value of 0 (zero) is set, the special high game exciter is turned off.
Control Desk Operations Chapter 7: Scorer Status N — When this option is set, the operator chooses either 9 count No Tap, or 8 count No Tap. If 8 count is selected, the bowlers have the option at the scorer to select 9 count, 8 count, or regular bowling. (Use 9 for 9 count, and 8 for 8 count.)
Q — When this option is set, a scoresheet will not automatically be printed at the end of the game. When this option is unset, every scoresheet for this customer on this lane will automatically be printed on the scoresheet printer.
T — Turns on or off the display of the bowler's cumulative series (in league mode). This option can also be used to activate the viewing of the team recap sheet and to select marks as the running team total, instead of pinfall.
V — Turns on or off only the video signal for the lane. This is used if the bowlers just want to watch the TV and not listen to it.
X — This option reestablishes communications between the CMS and the scorer. It is used if a shaded bar appears in front of, or on, the lane number in the Lane or Scorer Status screens.
Z — When set, this option turns on the automatic advertising that the manager programmed in each of the scorers. If a lane comes up without a message, then it either was not programmed with a special message, or the scorer needs to be double-cleared to activate the message.
Chapter 7: Scorer Status Control Desk Operations Chapter 8: Billiard Operations
You may perform the following billiard operations from the Control Desk:
• Assign billiard tables to players • Transfer players to different billiard tables • Rent cue sticks to players • Accept payment from players
$VVLJQLQJ%LOOLDUG7DEOHV At the Lane Status screen:
1. Press TABLE.
2. Type the table number to be assigned.
3. Press LANE ON.
4. Change the rate, if needed.
The adult rate per hour is displayed in the RATE box as the default setting.
Six rate keys can be used to charge billiards players and 90 special rates can be set up using the number keys.
To change the rate:
• Press one of the six rate keys or • Press RATE and the rate number.
The rate is displayed in the RATE box. Only one rate can be used for the table.
5. If necessary, type the number of players and press P.
6. Turn on the table.
For Prepaid time:
• Type the number of minutes being purchased. • Press PREPAID.
Control Desk Operations Chapter 8: Billiard Operations If the amount of time the players purchase is less than the bowling center's minimum chargeable time, players are charged the minimum charge.
For Postpaid time:
If the bowling center does not collect collateral and players do not rent cues:
• Press LANE ON.
7. Rent cues.
• Type the number of cues to be rented. • Press SHOES until the correct rate is displayed.
8. Collect collateral, if necessary.
For cash collateral:
• Type the amount of cash to be used as collateral. • Press C.
For other collateral:
• Press C for a list of collateral types. • Press the number indicating the type of collateral being collected.
9. Enter a Department sale, if necessary.
• Type the dollar amount of the sale. • Press DEPT and the department letter. If the department letter is not known, press DEPT and HELP and then the department letter.
The price of the department sale is added to the total sale.
10. Close the sale.
Chapter 8: Billiard Operations Control Desk Operations 7UDQVIHUULQJD%LOOLDUG7DEOH If the wrong billiard table is assigned or there is a problem with the assigned billiard table, a player can be transferred from one table to another.
At the Lane Status screen:
1. Press TABLE.
2. Type the table number the customer is transferring from.
3. Press LANE OFF. The Check Out screen is displayed.
4. Type the table number the customer is transferring to.
5. Press XFER.
6. Press RESET to return to the Lane Status screen.
$GGLQJ3UHSDLG7LPH When prepaid time expires, CMS puts the table on hold. The customer is able to purchase more time at the current rate while the table is on hold.
At the Lane Status screen:
1. Press TABLE.
2. Type the table number. Press ADJUST.
3. Type the amount of time to be added in minutes. Press PREPAID.
The price for the additional time and total additional cost is displayed.
4. Add cues, if necessary.
• Press the number of cues to be added. • Press SHOES.
5. Close the sale.
Control Desk Operations Chapter 8: Billiard Operations 5HIXQGV1R5HIXQGVIRU8QXVHG3UHSDLG7LPH If the customer stops playing before the prepaid time expires, the bowling center may provide a refund. Alternately, the bowling center may provide some other compensation, i.e., a free pass, or not provide any refunds.
At the Lane Status screen: 1. Press TABLE.
2. Type the table number.
3. Press LANE OFF. The amount of money to be refunded is noted in the DUE box.
If the bowling center provides a cash refund:
• Press CASH. Refund the money to the customer and close the cash drawer.
If the bowling center does not provide a cash refund:
• Press 0. • Press ADJUST. • Type your password, if needed. Press ENTER. • Press CASH. Close the cash drawer.
4. Press RESET to return to the Lane Status screen.
3DUWLDO3D\PHQWIRU3RVWSDLG%LOOLDUGV The bowling center may accept partial payment from a party when part of the billiard party is finished playing but the other part of the billiard party is still playing. The partial payment will be subtracted from the total amount due. A discount or split rate cannot be used in partial payments.
At the Lane Status screen: 1. Press TABLE.
2. Type the table number.
3. Press ADJUST.
4. Type the amount of time in minutes the customer is paying for. Press PREPAID.
5. Close the sale.
Chapter 8: Billiard Operations Control Desk Operations 3D\PHQWIRU3RVWSDLG%LOOLDUGV At the Lane Status screen: 1. Press TABLE.
2. Type the table number.
3. Press LANE OFF. The Check-Out screen is displayed showing the start time and elapsed time since the table was assigned, and the collateral collected from the customer.
If no time accumulated from turning the lanes on to turning the lanes off, press LANE OFF again to turn the table off.
If a rate change was made between turning the table on to turning the table off, the customer will be charged the amount of time for each rate automatically.
If a partial payment was made, the amount will be displayed in the PAYMENT box.
If cash collateral was collected, the amount will be deducted from the total time on the table. Any unused cash collateral will be displayed as a refund in the DUE box.
4. Change the rate, if needed.
• Press a rate key (Junior, Senior, etc.) or • Press RATE and a special rate number.
No more than one rate can be charged for time billiards.
A discount can be given when closing the sale for postpaid billiards.
5. Reduce the amount of time charged, if needed.
• Press ADJUST.
Each time you press ADJUST, the time displayed in the ELAPSE box decreases by one minute and the amount of money in the DUE box will also decrease.
If the operator attempts to adjust the amount of time charged to an amount less than the minimum chargeable time, the amount due will remain the minimum time charge. 6. To reduce the amount of money due to less than the minimum chargeable amount:
Control Desk Operations Chapter 8: Billiard Operations • Type the new total amount due. • Press ADJUST. • Type your password, if necessary. • Press ENTER.
The DUE box will display the new amount due.
NOTE: Changing the amount of money due does not affect the elapsed time.
7. Close the sale.
5HWXUQLQJ&ROODWHUDOIRU3UHSDLG%LOOLDUGV If collateral was collected from the customer, it must be returned after closing the sale.
At the Lane Status screen:
1. Press TABLE.
2. Type the table number.
3. Press LANE OFF.
For cash collateral, the cash amount is displayed as a refund in the DUE box:
• Press CASH. Refund the collateral and close the cash drawer. • Press RESET to return to the Lane Status screen.
For other types of collateral, the type of collateral is highlighted:
• Press LANE OFF.
Chapter 8: Billiard Operations Control Desk Operations Appendix A: Glossary
A
Access Level - See Special Function Access Level.
Accessible Programs - Center Management System software programs.
Accessible Utilities - Programs used to maintain the Center Management System.
Add League Screen - The Control Desk terminal screen that lets you enter an unsupported league in the system computer.
Adjust Screen - The screen that lets you add items to an assigned lane or change check-out information. All adjustments are recorded in the Center Management System transaction journal.
Admit a User - Enter a user in the Center Management System.
Admit User Menu - The menu that is displayed when you select Admit User from the Office Terminal menu.
Approach - The part of the lane behind the foul line where the bowler s approach is made.
Arrow - Keys on the keyboard that enable you to move up, down, backwards and forwards around the screen to correct typing mistakes.
Audio Signal - A scorer status option that sends sound to the overhead displays.
Automatic Scorer - A computer system at the lanes that calculates and displays bowler scores.
Automatic Scoresheet Printing - Automatic printing of a scoresheet at the Control Desk after a game or series.
B
Back Up Data - Copy information from the system computer to a disk or tape.
Backup Disk - A disk containing backup data. You can back up specific program information on disks.
Backup Menu - The menu that is displayed when you select Back Up Data from the Office Terminal menu.
Backup Tape - A tape containing backup data.
Control Desk Operations Appendix A: Glossary $ Bar Order Receipt Printer - An optional component that receives Bowler Express orders at the bar.
Beer Frame - In league play, when all team members roll a strike except one.
Best Frame Game - Best Frame is a ten pin game where two to five bowlers participate and where the best score of all the bowlers for that frame is used to score the frame in the “team game” which appears at the bottom of the screen.
Billiard Activity Screen - The screen that shows the status of the billiard tables in the bowling center.
Billiard Keys - Control Desk terminal keys that let the user control billiard operations. Billiard keys are used with the bowling keys to assign and transfer billiard tables, and accept payment for billiards.
Billiard Rate - The rate your bowling center charges for billiards.
Billiard Rates Screen - The Control Desk terminal screen that lets you enter your bowling center s billiard rates.
Black Background - A black background with no lane information on the Lane Status screen means a lane is available to be issued.
Bonus Frames Per Game Screen - The Control Desk terminal screen that lets you enter the minimum and maximum number of frames that make up a game.
Bowler Express Control Terminal - An optional component that lets you set up the Bowler Express Lan Terminals.
Bowler Express Keys - Control Desk terminal keys that are active when the terminal is used as a Bowler Express terminal.
Bowler Express Lane Terminal - An optional unit that lets bowlers order snacks without leaving the lanes.
Bowler Express System - An optional computer system that handles refreshment sales.
Bowler Type - Bowler type is used for scoring. There are four types:
Pacer: A pacer is used to keep two teams bowling at an even pace. This bowler s score is not added to the running team total.
Absent: A bowler who is not present. The absent bowler s absentee score must be entered.
$ Appendix A: Glossary Control Desk Operations Regular: All regular team members present and ready to bowl at the scheduled time.
Substitute: A bowler who is substituting for a regular bowler.
Bowling Center Number - A number assigned to a satellite bowling center in order to process its data.
Bowling Keys - Control Desk terminal keys that let the user control bowling operations.
Bowling Rate - A rate that is charged by pressing a bowling rate key. There are six bowling rate keys: SENIOR RATE, JUNIOR RATE, A (ADULT), SPEC B, SPEC C AND SPEC D.
Bowling Rates Screens - The Control Desk terminal screens that let you enter your bowling center s weekday and weekend bowling rates.
C
Cash Drawer - The Control Desk component that works like the drawer on a cash register.
Cash Tray - A tray with slots for cash and change that is placed in the cash drawer.
Center Information Screen - The Control Desk terminal screen that lets you enter your Center Management System s starting lane.
Change League Screen - The Control Desk terminal screen that lets you change unsupported league information.
Change Scorer Default Color Screen - The Control Desk terminal screen that lets you change the colors that are shown on the overhead display.
Check In - Assign a lane.
Check-In Screen - The screen that lets the user assign lanes to bowlers and accept payment for prepaid bowling.
Check Out - End a lane assignment.
Check-Out Screen - The screen that lets the user end lane assignments and accept payment for postpaid bowling.
Check-Out Screen Time-Out - The period of time the Check-Out screen is displayed if no entry is made. The Check-Out screen time-out is three minutes.
Control Desk Operations Appendix A: Glossary $ Clean Game - A complete game (10 frames) with no open frames.
Color Assignments Screen - The Control Desk terminal screen that lets you assign defined colors to events.
Center Management System - The computer system that controls your bowling center s operations.
Center Management System Computer - The computer that runs the Center Management System. The computer is located in your bowling center s office.
Center Management System Program - A group of operations that run on the system computer.
Center Management System Set-Up - Preset values entered in the system computer.
Command System Starting Lane - The first lane controlled by a Center Management System computer.
Computer Calendar - The calendar in the system computer that puts your bowling center s weekday and weekend bowling and billiard rates into effect.
Computer Clock - The clock in the system computer that puts your bowling center s weekday and weekend bowling rates into effect.
Computer Monitor - The screen component of the system computer.
Control Desk - The control center for the front of your bowling center. The Control Desk consists of a Control Desk terminal, a pole display, a cash drawer, a receipt printer, a lane interface unit and a manual lane control panel. If your bowling center has automatic scorers, the Control Desk also includes a scorer interface unit, an intercom handset, and a scoresheet printer.
Control Desk Terminal - The Control Desk component that lets you enter retail sales, assign lanes and billiard tables and control assigned lanes. The Control Desk terminal is connected to the system computer.
Correct Scores Screen - The screen that lets the user correct bowler scores and delete bowlers.
Crosslane Mode - A lane assignment mode in which two lanes operate as a pair. Bowlers move from one lane to the other when bowling a game.
Current Printer Output - Information that has been sent to the printer and is stored in the printer s memory.
$ Appendix A: Glossary Control Desk Operations Cursor - A flashing line on the screen that indicates where to type information.
Customer Display - A component of the Control Desk that displays dollar amounts for the customer(s).
D
Daily Reporting System (DRS) - The Center Management System program that generates cash control reports.
Data Entry Screen - A screen that lets you enter the information required to perform an operation.
Default Setting - The setting that is used if another setting is not selected.
Department - A category for tracking and reporting sales, for example, the Pro Shop. Your bowling center can have up to 20 departments.
Department Keys and Names Screen - The Control Desk terminal screen that lets you enter your bowling center s departments and their tax rates.
Department Letter - The letter entered in a retail sale to associate the sale with a department.
Department Pay Out - A transaction that lets you pay out money from a department.
Directory Menu - The menu that is displayed when you enter the special command, DIR.
Discount Rate - A special rate that subtracts a dollar amount from the amount due.
Disk Backup - A copy of Center Management System information on a floppy disk.
Double - Two strikes in a row.
DRS - See Daily Reporting System.
E
Elapsed Time - The amount of time that has passed since a lane was assigned.
Emergency Lane Off - A lane operating mode in which the automatic scorer remains turned on but the pinsetter is turned off.
Control Desk Operations Appendix A: Glossary $ Erase Data Menu - The menu that is displayed when you select Erase Data from the Office Terminal menu.
Exciter Graphics - Graphics shown on the overhead displays for special conditions, such as a strike, spare or high game.
Extra Frames - Frames over the minimum amount defined for a game that are bowled to complete the game.
Extra Rate - The rate charged for extra frames.
F
Fence - An imaginary line drawn after a bad frame.
Flashing Arrows - The arrows on the scorer display that indicate which bowler should bowl next.
Flashing Background - Flashing backgrounds on the Lane Status and Billiards Activity screens highlight special conditions and are designed to attract the user s attention. The Lane Status screen may display a flashing medium intensity background or a flashing high intensity background bar.
Flashing Lane Information - Flashing lane information on the Lane Status screen is designed to attract the user s attention. Flashing lane information on a zero intensity background bar means a lane is on hold or a pinsetter has been turned off in an emergency. A flashing lane number means there is a held party.
Flat Rate - A rate that is charged for lane use regardless of the amount of time or number of games that were bowled.
Floppy Disk Drive - The device that writes information on a floppy disk.
Forced Mode - Requiring the bowlers to play a game in a certain format.
Format a Disk - Prepare a disk to receive data from the system computer.
Foul - The act of touching any part of the bowling lane beyond the approach area.
Foul Detector - A component, located at the foul line, that indicates that a foul has occurred when a bowler steps on or beyond the foul line.
Foul Line - The line that separates the approach from the lane.
$ Appendix A: Glossary Control Desk Operations Four Frame Display The special feature of the scorer console that enables you to display four frames at a time on the scorer console and overhead displays.
Frame - One tenth of a game or match.
Frame Score for Strikes - A scorer status option that displays the frame score when a series of strikes are bowled.
Free Rate - A special rate that charges $ .00 for time or games.
Free Strike Game - A game where the bowler may receive from zero to six free strikes per game.
Front Desk Privileges - See Special Function Access Levels.
G
Game - 10 frames that are bowled by one bowler.
Game Bowling - Bowling in which bowlers pay by the game.
Game-End Message - A message shown on the overhead display at the end of prepaid bowling, a league or tournament series.
Game-End Message Color - The color shown on the overhead display when the game-end message is displayed.
Game Rate - A rate or special rate for game bowling or billiards.
General Pay Out - A transaction that lets you pay out money that is not associated with a department.
Guaranteed League - A league that pays standard lineage fees.
Guaranteed Lineage - A fixed amount paid per week no matter how many games are bowled.
H
Held Party - A bowler whose lane has been turned off and reassigned, but who has not paid for bowling.
High Intensity Background Bar - A solid high intensity background bar on the Lane Status screen means a lane is assigned for open play bowling. A flashing high intensity background bar means there is a slow bowler.
Hold Status - A lane operating mode in which the pinsetters are off, automatic scorers remain on, but time does not accumulated.
Control Desk Operations Appendix A: Glossary $ Hold Status Time-Out - The period of time that elapses, after the Center Management System puts pre-paid or league lanes on hold, before the lanes turn off. The hold status time-out is set by the bowling center.
Holiday Rates - Game and time bowling or billiard rates that are charged by the system for weekend or holiday customers. Holiday rates are in effect from start-of-business on Saturday to start-of-business on Monday.
Hot Key - A function key assigned to a program that lets you move back and forth among different programs without exiting them.
I
Information Screen - A screen that provides information but requires no entry.
Information Station - An optional component that lets bowlers view information about special events and add their names to a sign-up list.
Install Software - Copy programs from a disk into the system computer.
Installation Questionnaire - The questionnaire completed for your bowling center prior to the installation of your Center Management System.
Installed Default Prices - The prices entered in the system computer when it is installed in your bowling center. The installed default price is 99.99.
Intercom Handset - A Control Desk component that lets you talk to bowlers at their scorer console.
Intercom Message - A message at the top of the Lane Status or Scorer Status screen that indicates the intercom is turned on.
Intercom Tone - A tone generated by the Scorer Interface Unit when there is an incoming intercom call at the scorer console.
Item Number - A number that must be entered to move the cursor to an item on a data entry screen.
J
Journal Transaction Log - An electronic record of all operations performed at the Control Desk terminal kept in the Center Management System computer.
Junior Rate - A bowler rate charged to students and children.
K
$ Appendix A: Glossary Control Desk Operations L
Lane Assignment - Activation of a lane for bowling.
Lane Interface Unit - A Control Desk component that provides communication between Center Management System and the pinsetters.
Lane Number The number of an individual lane.
Lane Pair - Two adjacent lanes that are electronically connected. If the first lane in the bowling center is odd, a lane pair must begin with an odd number. If the first lane in the bowling center is even, a lane pair must begin with an even number. The system assigns a lane pair in crosslane mode.
Lane Range - Three or more lanes that are assigned together. Lane pairs are assigned in crosslane mode. An odd number of lanes (3 or more) are assigned in a single-lane mode.
Lane Status Screen - The Control Desk terminal screen that shows how the lanes in your bowling center are being used.
League - An organized group of bowlers who bowl according to league rules at a specific day and time.
League Lane Warning - A message shown on the Control Desk terminal Check-In screen when a league is scheduled to bowl on the lane being assigned within 60 minutes.
League Lineup - The teams and bowlers that are scheduled to bowl.
League Match - The lane assignment mode that is used for leagues. League mode is identified by the letters LG in the Check-In screen RATE box.
League Number - A one-, two- or three-digit number that identifies a league. The league number must be entered in the system computer before the lanes can be assigned in league mode.
League Payment Screen - The screen that lets a user accept a league payment.
League Practice - The period of time during which a league can bowl without accumulating scores.
League Practice Color - The color shown on the overhead or scorer display when the scorer is in practice mode.
League President - The person designated by the league as president.
Control Desk Operations Appendix A: Glossary $ League Recap Sheet - A form generated by the League Record Service that lists the league s scheduled lineup for the current week and where league bowler s record their league games.
League Record Service (LRS) - The Center Management System program that maintains league records.
League Roster - A list of the bowlers that are scheduled to bowl on a team.
League Schedule - The schedule that determines which teams are matched for each series.
League Secretary - The person designated by the league to manage finances and league records.
League Series - The number of games played by each team. Most leagues bowl a three or four game series.
League Series Colors - The colors shown on the overhead display when lanes are assigned in league mode.
League Standings - A record of a league s team positions.
Lineage - Bowling fee paid by a league or tournament.
Load Software - Copy updated software from a disk to the system computer.
Local Mode - An operating mode that must be set at the automatic scorer when the Center Management System is used in stand-alone mode.
Low Ball Game - Low Ball is a ten pin game where the lowest possible score wins. The bowler must knock down at least one pin for each ball thrown. Channel balls or misses are counted as 10 points. The lowest possible score is 20 points.
Low Intensity Background Bar - A shaded low intensity background bar on the Lane Status screen means a lane is assigned to a league. If a shaded low intensity background bar is shown for a lane that is not assigned, it means the pinsetter is not on line.
LRS - See League Record Service.
LRS Keys - The office terminal keys that are used in the League Record Service program.
LRS League - See supported league.
LRS Operator - The person in your bowling center who runs the League Record Service.
$ Appendix A: Glossary Control Desk Operations M
Make-up Series - A league series bowled after the league s scheduled date or time.
Management Keys - Control Desk terminal keys that are reserved for managers. There are four management keys: SPECIAL FUNCTION, SHIFT REPORT, PAID OUT and VOID
Manual Backup - Copy Center Management System information to a tape using office terminal utilities.
Manual Lane Control Panel - A Control Desk component that lets you override the lane interface unit to turn the pinsetters on and off manually.
Match - 10 frames that are bowled by two or more bowlers.
Medium Intensity Background Bar - A flashing medium intensity background bar on the Lane Status screen means that pre-paid time or games are ready to end.
Menu - A screen that lets you select the operation you want to perform.
Minimum Chargeable Time - The minimum time that time bowlers or billiard players must pay for once their lanes or tables are assigned.
Miscellaneous Information Screen - The Control Desk terminal screen that lets you enter your bowling center s minimum chargeable time and the end of the business day for reporting purposes.
Modem - The device that lets you receive telephone assistance from Brunswick Customer Response Center personnel.
Monte Carlo - Monte Carlo is a game of chance that uses colored pins in the pin deck. When the colored pins are “set” in a specific pin position and the bowler bowls a strike, spare, or split, prizes are awarded to the bowler as defined by the bowling center.
Move Arrows A function that enables a late bowler to bowl the frame missed. Also used if a bowler must complete a game ahead of the rest of the team.
N
Non-guaranteed League - A league that pays for each game bowled.
No-Sale Transaction - A transaction that opens the cash drawer but does not take-in or pay-out money. This transaction is used to make change for customers.
Control Desk Operations Appendix A: Glossary $ No-Tap Scoring - A scorer status option that awards the bowler a strike when fewer than 10 pins are knocked down. Bowlers can select 8 or 9 pin no-tap scoring at the scorer console (or 3 through 9 on Frameworx consoles).
No-Tap Value - When bowling the No-Tap game, the minimum number of pins a bowler must knock down on his/her first delivery to receive a strike.
O
Odd/Even Game - Odd/Even is a ten pin open game where there is only one ball per frame. After a ball is thrown, if the pinfall is an even number, the frame is scored as a strike. If the pinfall is an odd number, the frame is scored as a spare where the first score of the frame is assigned the pinfall value. Channel balls are scored as zero for the entire frame.
Off-Line - Not under control of the Center Management System computer.
Office Printer - The printer in your bowling center s office.
Office Terminal - A terminal connected to the system computer that is used to perform office operations.
Office Terminal Menu - The menu that is displayed when you sign on to the office terminal.
On-Line - Under control of the Center Management System computer.
On-Line Assistance - Assistance from Brunswick Customer Response Center personnel using the modem.
Open Frame - Failure to knock down all 10 pins on two consecutive throws in the same frame (or all five pins down in 5-Pin bowling).
Open Play Bowling - Bowling in open play mode. Open play bowlers can pre-pay or post-pay, can pay for their time or games, and can bowl in single-lane or crosslane mode.
Open Play Practice Mode - A mode where the Frameworx automatic scorer can be placed so no score is recorded. Frame count is still maintained by the Cotrol Desk.
Organized Open Play - An organized event bowled in open play mode.
Other Activities - A fund that leagues can use to save money for trophies, fees and special events.
Out-of-Turn bowler A bowler who bowls out of his or her regular turn.
$ Appendix A: Glossary Control Desk Operations Overhead Display - A component of the automatic scorer that displays bowler scores above the lane.
Overhead Display Message Color - The color shown on the overhead display when a message is sent from the Control Desk terminal to the overhead display.
Overhead Message Screen - The screen that lets a user send a message to the overhead display.
P
Password - An up to 14-character word that you must enter to sign on to the Control Desk terminal.
Password Information Screen - The Control Desk terminal screen that lets the operator set access levels for password protected operations.
Password-Protected Operation - An operation the user must enter his or her password to access.
Pay-Out - A transaction that lets a user pay money form the cash drawer. The pay-out transaction is usually reserved for managers.
Pay-Out Screen - The Control Desk terminal screen that lets you pay money out from the cash drawer.
Payment Keys - Control Desk terminal keys that let the user enter the customer s type of payment, open the cash drawer and record the transaction in the Center Management System transaction journal.
Payment Type - Different forms of payment that a customer may use when paying for a purchase (i.e. check, bank card, gift certificate).
Pending Printer Output - Information waiting to be sent to the printer.
Perfect Game - Twelve consecutive strikes in the same game.
Per-Game League Payment - A league payment in which the league pays for each game bowled. Non-guaranteed leagues pay per game.
Pin Queue - Pins in a pinsetter machine.
Pinsetter - The component at the lanes that sets the pins and returns the ball.
Pinsetter Inactivity - The shutting off of the pinsetter motor after a designated amount of time with no usage.
Control Desk Operations Appendix A: Glossary $ Pole Display - A component of the Control Desk that displays dollar amounts for customers.
Position The bowler s placement in the lineup.
Postpaid Bowling - Bowlers pay after they bowl.
Postpaid Bowling Color - The color shown on the overhead display when lanes are assigned in postpaid mode.
Practice Mode - An operating mode in which the automatic scorers do not accumulate scores when balls are bowled.
Pre-Bowl Series - A league series bowled before the league s scheduled date or time.
Prepaid Bowling - Bowlers pay before they bowl.
Prepaid Bowling Lane-Off Time - The time that elapses after prepaid bowling ends before the scorers and pinsetters turn off.
Prepaid Bowling Screen - The Control Desk terminal screen that lets you enter the prepaid bowling warning and lane shutoff times.
Prepaid Bowling Warning Color - The color shown on the overhead display when prepaid bowling is ready to end.
Prepaid Bowling Warning Indicator - A flashing medium intensity background bar that is shown on the Lane Status screen when prepaid bowling is ready to end.
Prepaid Bowling Warning Time - The time before prepaid bowling ends that the prepaid bowling warning indicator and prepaid bowling warning color are displayed.
Prepaid Game Bowling - The mode in which bowlers pay for their games before bowling.
Prepaid Game Bowling Color - The color shown on the overhead display when lanes are assigned in prepaid game bowling mode.
Prepaid Time Bowling - The mode in which bowlers pay for their time before bowling.
Prepaid Time Bowling Color - The color shown on the overhead display when lanes are assigned in prepaid time bowling mode.
Preset Bowling Rate - A bowling rate that is charged by pressing a bowling rate key.
$ Appendix A: Glossary Control Desk Operations Preset Shoe Rental Rate - A shoe rental rate that is charged by pressing the SHOES key.
Preset Tax Rate - A tax rate that can be automatically added to the price of an item purchased from a department or shoes, or automatically included in the price. You enter up to nine preset tax rates.
Preset Time-Out - A time-out that is put into effect by the system computer. If your bowling center has automatic scorers, you can set the prepaid bowling lane-off time, league pinsetter-off time and league-scorer-off time.
Prize Fund - A fund that leagues can use to save money for prizes.
Postpaid Game Bowling - The mode in which bowlers pay by the game after completion.
Postpaid Time Bowling - The mode in which bowlers pay by time after completion.
Q
Quiet Printer - A scorer status option that allows the user to prevent the scoresheet printer from printing automatically after every game.
R
Receipt Printer - A Control Desk component that prints receipts for customers.
Receipt Printer Screen - The Control Desk terminal screen that lets you define which transactions print receipts for customers.
Red Head Pin Game - When Red Head Pin is played, a computer generated colored pin will be placed on the pin deck in random locations. If the colored pin appears in the head pin position (pin #1) and the bowler bowls a strike, the bowler wins a prize from the bowling center.
Refund Transaction - A transaction that returns money to a customer for a prior purchase.
Remote Terminal - See Office Terminal.
Renumber Menu - The menu that is displayed when changing the number of a league or tournament with the special command, RENUMBER.
Restore Data - Copy information from a disk or tape to the system computer.
Restore Menu - The menu that is displayed when you select Restore Data from the Office Terminal menu.
Control Desk Operations Appendix A: Glossary $ Retail Sale - A sale that does not affect bowling or billiards. You can enter two kinds of retail sales: a department sale and a shoe rental that is not associated with a lane.
Round-Off of Cents Charged Screen - The Control Desk terminal screen that lets you select the round-off method used for postpaid time bowling. Rounding-off avoids accumulating small denomination coins in the cash drawer.
Running Team Total The total team score plus the handicap.
S
Sale Modifier Keys - Control Desk terminal keys that let you enter and modify the information used to calculate a sale.
Scheduled Leagues Screen - The screen that lists the leagues that are scheduled to bowl.
Scorer Console - A component of the automatic scorer that lets bowlers enter their names, calculates and displays the scores, and communicates with the Center Management System.
Scorer Info Screen - Control Desk terminal screen that lets you enable automatic scoresheet printing and enter automatic league scorer and pinsetter shut-off times.
Scorer Message Screen - The screen that lets you send a message to the scorer console.
Scorer Mode - Operation of the Center Management System with automatic scorers.
Scorer Status Screen - The screen that display scorer status options which are set.
Scorer Status Help Screen - The screen that lists the available scorer status options.
Scorer Status Options - Options that can be set at the Control Desk that affect operation of the automatic scorers.
Scoring Mode - An operating mode in which the automatic scorers accumulate scores when balls are bowled.
Scoresheet Printer - A Control Desk component that lets you print scoresheets for bowlers.
$ Appendix A: Glossary Control Desk Operations Screen-Saver Time-Out - The period of time that elapses, when no key is pressed, before the Control Desk terminal screen goes blank. To re-display the screen, press RESET.
Selectable - Allows the bowlers to choose several options when bowling some of the special games (for example, No-Tap and Free Strike games).
Senior Rate - The bowling rate charged to senior citizens.
Sheet - A numbered form used by bowling centers without automatic scorers to let bowlers record their scores. The bowling center uses sheets to determine the amount of money due. The system allows the sheet number to be entered when the lane is assigned. The system increases sheet numbers by one with each lane assignment.
Shift - An employee s work period.
Shift Report - A printed report that details cash transactions made during a shift.
Shoe Rental - Rent shoes to bowlers. A shoe rental can be included with an open play lane assignment or can be entered separately.
Shoe Rates Screen - The Control Desk terminal screen that lets you enter your bowling center s preset shoe rental rates.
Show Screen - The screen that shows detailed information about a lane assignment.
Slow Bowler Message - A message that appears on the automatic scorer when there has been no bowling for a designated amount of time.
Sign On - Enter your password in the system computer. After you sign on, you can perform Control Desk or office terminal operations.
Sign Off - Exit Control Desk terminal or office terminal operations.
Single-Lane Mode - Lane assignment mode in which each lane operates independently.
Slow Bowler - A bowler who takes longer to bowl than your bowling center s preset slow bowler time.
Slow Bowler Color - The color displayed on the overhead display when there is a slow bowler.
Slow Bowler Message - A message that appears on the automatic scorer when there has been no bowling for a designated amount of time.
Control Desk Operations Appendix A: Glossary $ Slow Bowling Screen - The Control Desk terminal screen that lets you enter your bowling center s slow bowler time.
Snack Bar Order Receipt Printer - An optional component that receives Bowler Express orders at the snack bar.
Software - The programs that run on the system computer.
Software Update Disk - A disk from Brunswick containing updated software.
Spare - Knocking down all 10 pins (five pins in 5-Pin bowling) on two consecutive throws in the same frame.
Special Bowling Rates Screen - The Control Desk terminal screen that lets you enter your bowling center s special rates.
Special Commands Menu - The menu that is displayed when you select Special Commands from the Office Terminal menu.
Special Function Access Level - A number from 1 through 6, assigned to Control Desk special functions and operations.
Special Functions Menu - The Control Desk terminal menu that lets you select Control Desk special functions.
Special Rate - A rate used for special situations that is charged by typing a special rate number and pressing RATE. Special rates can be used for special events, to provide savings for multiple games (split rates), to enter free time or games, or to deduct a discount amount from the amount due.
Split - Two or more pins standing (not including the number one pin), with at least one missing pin between the standing pins.
Split Conversion - Knocking down all of the standing pins in a split.
Split Rate - A rate that charges a single price for multiple games, for example, three games for $5.00.
Stand-Alone Mode - Operation of the system without automatic scorers.
Standard Lineage - See Guaranteed lineage.
Star Frame - In league play, all of the members of the team bowl a strike or spare in the same frame.
Start Time - The time of day at which a lane is assigned.
Strike - Knocking down all 10 pins (five pins in 5-Pin bowling) on the first throw of a frame.
$ Appendix A: Glossary Control Desk Operations Supported League - A league that uses the bowling center s LRS. When lanes are assigned to a LRS league, the Center Management System sends the league s line-ups to the automatic scorers. The automatic scorers send the bowlers scores back to the computer to update the league s standings and schedule the next week s line-ups.
System Maintenance Operations - Operations that let you back up, restore and erase system data.
T
Table Number - The number assigned to a billiard table by your bowling center.
Tape Backup - A copy of Center Management System information on a tape.
Tape Drive - The device that writes information on a tape.
Tax Rate - See Preset Tax Rate.
Tax Rate Number - A number from 1 through 9 assigned to your bowling center s preset tax rates.
Tax Rates Screen - The Control Desk terminal screen that lets you enter up to nine preset tax rates.
Team - A group of bowlers. Six or fewer bowlers may bowl as a team for league competition.
Ten frame display A special feature that enables you to display ten frames at a time.
Time Bowling - Bowling in which bowlers pay for their time.
Time Periods - Divisions of the business day that can be used to automatically change bowling rates. You can enter a maximum of four time periods.
Time Rate - A bowler rate or special rate for time bowling.
Tournament - An organized event bowled where bowlers compete against each other as singles, doubles and/or teams.
Tournament Mode - The lane assignment mode that is used for tournaments. Tournament mode is identified by the letters TT, TD, or TS in the Check-In screen RATE box.
Control Desk Operations Appendix A: Glossary $ Tournament Number - The number that identifies a tournament. The tournament number must be entered in the system computer before the lanes can be assigned in tournament mode.
Tournament Payment Screen - The screen that lets you accept a tournament payment.
Tournament Practice Color - The color shown on the overhead display when the scorer is in practice mode. The tournament practice color is the same as the league practice color.
Tournament Series - The number of games played by each team. A tournament series can be up to 10 games.
Tournament Series Colors - The colors shown on the overhead display when lanes are assigned in tournament mode.
Tournament Viewing Colors - The colors shown on the overhead display when tournament scores are viewed on other lanes.
Transfer A Lane - Move a bowler s time, games, frame, names or scores from one lane to another.
Transfer A Billiard Table - Move a player s time from one billiard table to another.
Turkey - Three strikes in a row.
12-Hour Clock - A clock that displays hours from 1 through 12, adding AM or PM.
24-Hour Clock - A clock that displays hours from 1 through 24.
Typing and Control Keys - Control Desk terminal and office terminal keys. Typing keys let you type the letters and numbers needed to perform Control Desk operations. Control keys let you move the cursor, erase information and enter information you have typed into the system computer.
U
Unattended Mode - An operating mode in which no operations can be performed on the Control Desk terminal.
Unattended Terminal Screen - The Control Desk terminal screen that is displayed when no user is signed on to the Control Desk terminal.
Unsupported League - A league that does not use your bowling center s League Record Service.
$ Appendix A: Glossary Control Desk Operations User ID - The name the user must type to sign on to the office terminal.
User ID Screen - The office terminal screen that lets you enter the operations users are authorized to perform and the user s special function access level.
V
Value Added Tax (VAT) - A tax that is included in the price of an item.
Video Signal - A scorer status option that sends video to the overhead displays.
Void Transaction - A transaction that would cancel an incorrect transaction from the daily sales.
W
Weekday/Weekend/Holiday Rates Change Screen - The Control Desk terminal screen that lets you select the kind of bowling or billiard rate that is in effect. The screen is displayed through Special Functions.
Weekday/Weekend/Holiday Bowling Rates and Surcharge Screen - The Control Desk terminal screen that displays all available bowling rates and surcharges. This is generated by pressing the SHOW key several times in a row.
X
Y
Z
Zero a Report - Set the report totals to zero.
Control Desk Operations Appendix A: Glossary $ Appendix B: Customer Response Center
*HQHUDO,QIRUPDWLRQ The Brunswick Customer Response Center can be reached 24 hours a day, seven days a week at 800.323.3141. This number can be reached from all locations within the United States, including Alaska and Hawaii. Centers outside the United States and Canada should contact their local distributor or regional office for assistance. Normal business hours are: Monday - Friday 8:00 a.m. - 10:00 p.m. (Eastern Time) Saturday and Sunday 10:00 a.m. - 10:00 p.m. (Eastern Time) Please leave a message on the weekend or after 10:00 p.m. Brunswick's Customer Response Center is your one stop for technical assistance for all Brunswick electronic products. The Customer Response Center provides hardware, software, and procedural assistance when you need it. The Customer Response Center is staffed with technicians trained on all Brunswick electronic products including, but not limited to: Scoring Systems - Frameworx, AS-90, AS-80, AS-K, and BowlerVision. Center Management Systems - Command Network, Desk Command, Cashworx, 1.5 Manager's Control, Source Command, and Alpha Micro. Cash Registers - DTS and NCR. Software Products - League Record Service, Daily Reporting System, Tournament System, and Open Play System.
*HQHUDO*XLGHOLQHV The following guidelines and suggestions will allow Brunswick to assist you in solving your problems or answering your questions in the fastest time possible. Please post this information where all Center Personnel will have access to it. To obtain full value and functionality from your Brunswick electronic products, all personnel who are responsible for using or maintaining this equipment should be fully trained in its proper use and operation. NOTE: For additional information about any of Brunswick's technical schools or training services, please contact your Brunswick Sales Representative or call Brunswick at 1.800.998.BOWL.
Control Desk Operations Appendix B: Customer Response Center % Refer to all available documentation (Brunswick Service Bulletins, user manuals, etc.) and other center employees before calling the Customer Response Center. Many questions are answered in these manuals or may previously have been answered for other members of the center's staff. If you cannot find the answer to your questions or the solution to your problem, call the Brunswick Customer Response Center at 800.323.3141. You will be prompted to hold for a technician or leave a message. If you choose to leave a message, Brunswick's new Waitless Queue allows your message to hold your place in the queue and a technician will return your call as rapidly as if you had waited yourself. Brunswick will need the following information when you call: Your Brunswick customer number. The business or trade name of your center. A brief description of the symptoms you are experiencing. Any other pertinent information, including any error codes. If you choose to leave a message, Brunswick will need some additional information: The center phone number, including area code and country code, if applicable. Name of contact person(s). The best time and day to return the call. If you call during normal business hours, a Brunswick Customer Response Center technician will answer the call (unless you choose to leave a message). Please note that during peak periods you may experience a delay. The technician will work with you to determine the problem(s), probable cause(s), and possible solution(s). Some problems may have multiple symptoms and multiple possible solutions. Not all problems can be solved with a simple, single answer. If you choose to leave a message, the more information you can provide, the greater the possibility the technician can call back with a solution. If you leave insufficient information, the technician may have to call back for more information and not be able to solve the problem right away. If you call on weekends, we operate with reduced staffing and you will only have the option of leaving a message. This is done to reduce your hold time and allow you to perform other duties at your center. If you have an emergency situation (center down, lanes down), please note that in your message. There is no time limit on the message you leave. The Brunswick Customer Response Center is pleased to be able to provide the assistance you need to keep the most important customer happy - the bowler.
% Appendix B: Customer Response Center Control Desk Operations Appendix C: Training Services
3URGXFW7UDLQLQJ6HUYLFHV Brunswick Academy Product Training Services offer maintenance and operational training for bowling equipment. Customers may attend prescheduled schools or seminars, or hire Brunswick Training Instructors to train in-center at hourly, daily, and package rates.
0DLQWHQDQFH7UDLQLQJ Brunswick pinsetter and automatic scoring equipment requires maintenance by trained and qualified personnel. Brunswick Academy Product Schools have classes for GS-Series and A-2 Pinsetters, as well as Frameworx, AS-90, and AS-80 Scorers. In North America, these regularly scheduled schools are located at the Brunswick manufacturing facility in Muskegon, Michigan, and occasionally come to cities near you in seminars.
Bowling center mechanics learn how our equipment works, how to keep it working, and how to fix it if it breaks. Preventive maintenance is the only way to protect your capital equipment investment, reduce maintenance costs, and keep your bowlers bowling.
2SHUDWLRQDO7UDLQLQJ The Brunswick Center Management System requires knowledgeable people who are trained by Brunswick to maximize the features, functions, and controls of the entire electronic system. From the league office, control desk, to bowling at the scoring console, Brunswick teaches you how to get the most out of your system.
Brunswick Academy Product Training makes training available, on-site, or through regularly scheduled schools and seminars around the country.
5HJLVWUDWLRQDQG0RUH,QIRUPDWLRQ You may receive more information, call for on-site training, or register for a regularly scheduled school by calling Brunswick Academy at 1.800.998.2695. International customers, call your Brunswick representative for more details, or call USA 231.725.4624.
Control Desk Operations Appendix C: Training Services &