2009-Conference-Program.Pdf

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TABLE OF CONTENTS

Welcome 5

CTA Executive Committee 6

Conference Agenda 8

Keynote Speaker Biographies 10

Breakout Session Abstracts 12

Presenter Biographies 23

Special Considerations 28

Directions to the Hudson River Cruise 28

About Our Sponsors 29

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WELCOME TO CTA 2009

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CTA MISSION AND GOALS

The Mission of the Corrections Technology Association is to provide an association of and a forum for technology executives serving the corrections field to address challenges, promote information sharing, and advise on emerging technologies affecting corrections.

The Goals of the Association are to:

• Be the leading forum for addressing the opportunities, implications and challenges for improving correctional operations through the use of information technology and other operational technologies.

• Provide a vehicle to identify current, new and emerging technologies as a means to advise and promote sharing of information throughout the corrections community.

• Provide a forum for exchange of information, professional experiences, and knowledge related to the application of technology in corrections.

CTA EXECUTIVE COMMITTEE

Special recognition goes out to CTA President-Elect Kathy Gattin and the Track Chairs: Karen Fuson, Paul Brown and Craig Thatcher. Their hard work and dedication have brought us these amazing Breakout Sessions.

On May 6, 2009, President-Elect Kathy Gattin will take the reins as CTA President, Tom Herzog will become Past-President and John Daugherty will begin an additional year as Treasurer. Election results for the positions of President-Elect and Secretary will be announced on Wednesday, May 6.

Thomas J. Herzog, President Paul Lewin, Past-President CIO, New York Department of Correctional Services CIO, Colorado Department of Corrections Harriman State Campus - Bldg #2 2862 South Circle Drive, Suite 498 1220 Washington Avenue Colorado Springs, CO 80906 Albany, NY 12226-2050 (719) 226-4811 (518) 457-2540 [email protected] [email protected]

Kathy Gattin, President-Elect Maria Sousa, Secretary IT Manager, Arkansas Department of Corrections CIO, Massachusetts Department of Correction Administrative Annex East Route 1A 2403 E. Harding Avenue P.O. Box 188 Pine Bluff, AR 71601 Norfolk, MA 02056-0188 (870) 850-8530 (508) 850-7700 [email protected] [email protected]

John Daugherty, Treasurer Ed Raper, Counties/Locals Liaison CIO, Montana Department of Corrections IS Manager, Shelby County Sheriff’s Office 1539 11th Avenue 201 Poplar, Suite 7-18 Helena, MT 59620 Memphis, TN 38103 (406) 444-4469 (901) 545-3067 [email protected] [email protected]

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AGENDA Sunday, May 3rd 9:00am Golf Outing at Western Turnpike Golf Course 2354 Western Avenue, Guilderland, New York 12084 Telephone: (518) 456-0786 http://www.westernturnpike.com Google Maps 3:00pm – 6:00pm Conference Registration Lower Mezzanine 6:30pm – 8:30pm Opening Reception Stonehenge B/C/D Jazz Music by The Cliff Brucker Trio

Monday, May 4th 7:00am – 4:00pm Conference Registration Lower Mezzanine 7:00am – 8:15am Buffet Breakfast Courtyard 8:15am – 9:15am Opening Address Phoenix Ballroom Presentation of Colors, New York State DOCS Color Guard National Anthem, Ms. Kim Ghatt, New York State DOCS Brian Fischer, New York State DOC Commissioner 9:30am – 10:30am Concurrent Sessions Code Green 1 “The Next Wave of Green IT” Phoenix Ballroom Cost Containment 1 “Kansas DOC Utilizes JPay to Contain Costs and Drive Efficiencies” Capital Room Standards 1 “Victim Notification Systems – Goals, Crisis Management and Response Stonehenge A Strategies” 10:30am – 11:00am Break in Exhibit Hall Stonehenge B/C/D 11:00am – 12:00pm Concurrent Sessions Code Green 2 “RCMS Greenovation: Good ReEngineering Equals Efficiency Now” Capital Room Cost Containment 2 “Exposing Web Services to Communicate with Canteen Vendors” Stonehenge A Standards 2 “National Information Exchange Model (NIEM 2.0)” Phoenix Ballroom 12:00pm – 1:45pm Luncheon Speaker Courtyard Dr. Peter Scharf, Tulane University 2:00pm – 3:00pm Concurrent Sessions Code Green 3 “New Technology for Improving Digital Literacy” Phoenix Ballroom Cost Containment 3 “What is FIDEX – The Benefits and Goals” Capital Room Standards 3 “CHOICE” Stonehenge A 3:00pm – 3:30pm Break in Exhibit Hall Stonehenge B/C/D 3:30pm – 4:30pm Concurrent Sessions Code Green 4 “DC Court Services & Offender Supervision Agency – Maximizing Capital Room Outcomes in Corrections: A Case Study in Doing More with Less” Cost Containment 4 “Drive Your ITIL Initiative” Stonehenge A Standards 4 “Interoperability of Open Source Technologies in Legacy Environments” Phoenix Ballroom 5:00pm – 10:00pm “Float The Boat” Hudson River Cruise Buses Load at 5:15pm in front of the hotel Food and Beverages Provided

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AGENDA Tuesday, May 5th 7:00am - 4:00pm Conference Registration Lower Mezzanine 7:00am – 8:15am Buffet Breakfast Courtyard 8:30am – 9:30am Plenary Session Phoenix Ballroom “You Cannot Do Managed Services For Corrections - Myth or Legend” 9:30am – 10:30am Concurrent Sessions Code Green 5 “Greening Your IT World – What the Future Looks Like” Capital Room Cost Containment 5 “The Case for Electronic Health Records in Corrections: The Reason to Stonehenge A Transition Now” Standards 5 “A Statewide Approach to Sex Offender Assessment, Monitoring, Phoenix Ballroom Registration, and Tracking for Arkansas” 10:30am – 11:00am Break in Exhibit Hall Stonehenge B/C/D 11:00am – 12:00pm Concurrent Sessions Code Green 6 “How New Hampshire Leverages Their OMS To Meet PREA Phoenix Ballroom Requirements” Cost Containment 6 “Kiosks for Inmate Banking” Stonehenge A Standards 6 “CTA Specifications at Work: Using NCOM Solution in New Mexico” Capital Room 12:00pm – 1:15pm Lunch – Sponsor Giveaway Courtyard 1:30pm – 2:30pm Concurrent Sessions Code Green 7 “California’s Prison System Goes Green with 16 Major Energy Saving Phoenix Ballroom Projects, Solar Power Plants” Cost Containment 7 “Gaining Correctional Agency Efficiencies with Technology” Capital Room Standards 7 “Facility Access Control at the Arkansas Department of Corrections: One Stonehenge A Year Later” 1:30pm – 2:30pm Corporate Leadership Meeting with CTA Board Courtyard 2:30pm – 3:00pm Break in Exhibit Hall Stonehenge B/C/D 3:00pm – 4:00pm Concurrent Sessions Code Green 8 “Using Live Web Streaming Technology to Increase Transparency, Phoenix Ballroom Reduce Costs & Save Energy” Cost Containment 8 “Configuration Management System: Going from Chaos to Capital Room Organization” Standards 8 “ICOTS” Stonehenge A 5:00pm – 7:00pm Syscon Justice Systems User Group Meeting Capital Room 5:30pm – 7:30pm AnalyzeSoft Hospitality (Open to Annual Meeting Attendees) Hospitality Suite 304 8:00pm – 10:00pm Embarq Hospitality Hospitality Suite 303

Wednesday, May 6th 7:30am – 10:00am Conference Registration Lower Mezzanine 7:00am – 8:30am Buffet Breakfast Courtyard 8:30am- 11:15am Round Table Discussions Phoenix Ballroom 9:45am – 10:00am Break 10:00am – 11:15am Round Table Discussions Phoenix Ballroom 11:15am – 11:45am Conference Wrap Up and 2010 Conference Announcements Phoenix Ballroom

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KEYNOTE SPEAKERS

Commissioner Brian Fischer, New York State Department of Correctional Services

Brian Fischer was appointed Acting Commissioner of the New York State Department of Correctional Services by Governor Eliot Spitzer effective January 1, 2007, and confirmed by the state Senate on March 12, 2007.

Mr. Fischer leads the nation’s fourth-largest state prison system. He oversees an agency that employs over 31,000 workers and houses approximately 60,000 inmates in 69 correctional facilities plus a 902-bed Drug Treatment Campus.

Mr. Fischer began his career with the New York State Narcotic Addiction Control Commission in 1968, working as an Aftercare (Parole) Officer. In 1975, he transferred into the Department of Correctional Services with the title of Assistant Director, Drug Treatment Center. During his initial years with the Department he served as a Deputy Superintendent in several correctional facilities.

In 1991 he was appointed Superintendent of the Queensboro Correctional Facility and a Supervising Superintendent for the New York City region. He coordinated the development of the agency’s work release program and the conversion of Queensboro into a pre- release, re-entry facility.

Mr. Fischer was appointed Superintendent of the Sing Sing Correctional Facility in 2000 and continued to serve as the Supervising Superintendent. While at Sing Sing he implemented, along with the Office of Mental Health, a comprehensive transitional pre-release program for inmates with serious mental health needs. In addition, he championed several non-traditional programs, some of which have become models for other prisons; college, theater, and domestic violence and parenting skills for men.

Mr. Fischer has received recognition by a number of organizations, most recently: • Warden of the Year Award from the North American Association of Wardens and Superintendents for his work at Sing Sing in 2006. • The Criminal Justice Award, in Honor of Benjamin Ward, presented by the group NYS Minorities in Criminal Justice, 2006. • Recognition by the NY Theological Seminary for special support of its Master’s Degree in Professional Studies Program at Sing Sing, the New York Theological Seminary’s 2006 Urban Angel Award Banquet. • Scholarship in the name of Superintendent Brian Fischer for former inmates who have used their education earned at Sing Sing in helping formerly incarcerated persons. Awarded by Hudson Link for Higher Education, 2006.

Mr. Fischer has been an adjunct professor at both Pace University and John Jay College of Criminal Justice. He is also Vice President of the New York Corrections Historical Society, a member of the American Correctional Association, the North American Association of Wardens and Superintendents, the New York Corrections and Youth Services Association and, until his appointment as commissioner, the New York State Association of Correctional Facility Superintendents.

Commissioner Fischer sits on the board of two non-profit organizations; Hudson Link for Higher Education, a program that provides college education degrees to individuals incarcerated in prison; and Puppies Behind Bars, a program that allows inmates to raise puppies that are then trained to be Seeing Eye dogs and most recently, as special service dogs for disabled veterans.

Commissioner Fischer also sits on the Standards Committee of the American Correctional Association, a national accreditation body that sets performance standards for prisons and jails across the country.

In addition, he is a member of the Association of State Correctional Administrators made up of individuals who run state and local prison and jail systems across the country. Within this association, Mr. Fischer is a member of four sub-committees; Correctional Intelligence, Legal Issues, Racial Issues and Substance Abuse.

As the Commissioner, Mr. Fischer was appointed by the Governor to be a member of the New York State Sentencing Commission and the New York Domestic Violence Advisory Board.

Mr. Fischer was born in Brooklyn and has lived most of his life in Rockland County. He has a wife and two grown sons. He holds a Bachelor’s Degree in Psychology and a Master’s Degree in Guidance and Counseling. 2009 Meeting Program Page 11

Dr. Peter Scharf Research Professor of Public Health and Tropical Medicine International Health Department

Prior to being appointed as a Research Professor of Public Health and Tropical Medicine at the Tulane School of Public Health and Tropical Medicine in Spring 2008, Dr. Peter Scharf was for 13 years Executive Director and Founder of the Center for Society, Law and Justice at the University of New Orleans at the University of New Orleans (He spent two years at Texas State University (2006-2007) where he was a Foundations of Excellence Award winner.) He recently gave a Nobel Presentation in Sweden regarding his work in the prevention of violent crime sponsored by CISCO Systems and the City of Stockholm and has worked with the US House Judiciary Crime Sub-Committee working on new legislation to prevent violence. He is currently working with the Texas Youth Commission in developing correctional performance measures and has worked with the California, Connecticut, Washington State and Alaska Correctional Systems in a number of areas.

Prior to joining UNO in l995 he served as the Director of Technology and Technical Assistance at the Police Foundation in Washington D.C. where he helped found the BJA Community Policing Consortium, developed the Risk Assessment Management System and served as a primary consultant to the Governor’s Report on the Crown Heights Civil Disorder.

Dr. Scharf received his doctoral degree from Harvard University (Lawrence Kohlberg dissertation advisor-“Moral Atmosphere in the Prison”) and is the author of eight published books and numerous other publications, including Badge and the Bullet, Towards a Just Correctional System, Justice Information Performance Measures and numerous articles, book chapters and technical reports.

The Center for Society, Law and Justice (CSLJ) has managed over 8 million dollars in projects funded by the Department of Justice including Managing Criminal Justice Technologies, Art of Performance Measures, Gunshot Detection, PSN Assessment of the EDLA, Managing Law Enforcement Integrity, a study of PREA prison rape risk factors and is working on an evaluation of new programs within the Texas Youth Commission.

Dr. Scharf has been the subject of major media coverage related to violent crime and murder including the HISTORY CHANNEL, PBS, NPR, BBC, NBC, ABC Nightline, NY TIMES, WA POST, CBS, Danish, German, Italian TV, TIME, etc. He is currently conducting research related to the control of murder and violent crime risk, prison rape patterns and new technologies related to new with the potential of reducing homicide risks.

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BREAKOUT SESSIONS

CODE GREEN

1 “The Next Wave of Green IT: IT's Role in a Low-Carbon Economy” Presented by Anthony Rydell, Deloitte & New York State

With the new presidential administration continuing to push a strong climate change agenda, and impending federal mandates almost a certainty, the rise of the low-carbon economy means IT leaders need to be prepared and aware of current and future trends in Green IT. Heightened expectations of IT will lead to changes in leadership roles and responsibilities, as many groups will be required to use IT to mitigate risk, meet compliance and consumer transparency requirements, and minimize carbon footprints.

2 “RCMS Greenovation: Good ReEngineering Equals Efficiency Now” Presented by Alphonzo Albright, New York Corrections Probation

The City of New York Department of Probation promotes public safety by providing community-oriented criminal justice sanctions. These cases involve the careful collection of confidential information and personal assessment of risk and needs for Adult, Juvenile and Family cases. The timeliness of this information sharing is CRITICAL to ensure community safety. Yesterday - the way in which information was obtained and delivered in the Department of Probation - a copy of a copy of a copy in the hands of a few is recognized as a part of our history. 80,000 adults and more than 2,000 juveniles and families come thru Probation annually. In September of 2008, NYCDOP deployed and employed advanced technology to expedite transfer of information to federal, state and city government stakeholders. The Reusable Case Management System (RCMS) assist with GREENOVATION: The cost savings i.e. computers, copiers, paper (PSI/I&R reports: pre RCMS, 7 x (15pgs minimum) x (Adult 45,000;Juvenile 7,000 annual) copies were delivered to the court), toner, printers, faxes, ink etc. (The Paperwork Reduction Act of 1980 was amended in 1995 to require agencies to use IT to reduce the burden on paper.)

3 “New Technology for Improving Digital Literacy” Presented by Lisa Moore, California

The presentation will be on implementing technology in the OSRT class which had no current technology to support the mandate of curriculum that requires nationally recognized certifications. Lisa Moore will share what the impact of implementing new technology has had on instruction and improving digital literacy.

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4 “DC Court Services & Offender Supervision Agency (CSOSA) – Maximizing Outcomes in Corrections: A Case Study in Doing More With Less” Presented by Dr. Calvin Johnson

With 1 in 32 adult Americans under correctional supervision, states are making budget-cuts that involve releasing non-violent offenders from jails and prisons to lower-cost community supervision programs. Although these decisions may alleviate the budgetary strains for states, shifting more of the correctional supervision responsibilities to community agencies will undoubtedly increase caseloads, create greater demand on local governments for behavioral, health, and human services, expand the need for affordable housing, and challenge localities in developing meaningful vocational and employment opportunities for this reentrant population. CSOSA has implemented an Enterprise Data Warehouse that supports its analytical and performance reporting approaches to identify the multi-dimensional patterns of risk offenders and tracking/monitoring the appropriateness of supervision and service delivery interventions necessary to mitigate identified risk. By investing in EDW and advanced analytics projects, CSOSA executives are able to make key business decisions that are data-driven and result-oriented. Given the climate in government to ‘do more with less’ (being efficient and effective), this presentation will highlight lessons learned in the area of managing high risk offenders within a DMWL context.

5 “Greening Your IT World – What the Future Looks Like” Presented by Jim Fraser, EDS/HP

Greening your IT enterprise is smart economics because decreasing energy use while at the same time improving sustainability equals positive business results. This multi-step strategy includes increasing efficiency, reducing peak demand, and implementing enterprise energy management architecture. With technology as the driving force, the future will bring a continuum of management from the processor, to the data center, to the "best energy" source.

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6 “How New Hampshire Leverages Their OMS to Meet PREA Requirements” Presented by Ron Cormier, NH DOC and Doug Rowe, Xwave

PREA — the Prison Rape Elimination Act of 2003 — is designed to combat the troubling trend of prisoner sexual assaults: U.S. Congress conservatively puts the number of inmates sexually assaulted in U.S. prisons at 13 percent. Lowering that number means making necessary information available to investigators, assessors and administrators, helping them address the problem proactively, before assaults occur. In this presentation, representatives from the New Hampshire DOC and xwave will explore how they are improving the efficiency and effectiveness of their PREA activities using elements of the CORIS offender management system such as: • offender demographics, security, housing and restriction information • assessment tracking (intake and ongoing) • programs and inmate training • incident tracking, including Staff-on-Inmate and Inmate-on-Inmate • investigations • ACA accreditation implications and support Used by three state corrections agencies, xwave’s CORIS is a fully-integrated OMS that provides a ‘single-view’ offender profile encompassing all aspects of institutional and community corrections. Learn how CORIS can help you manage PREA activities in an environment that demands absolute security and allows little room for error.

7 “California’s Prison System Goes Green with 16 Major Energy Saving Projects, Solar Power Plants” Webcast Presentation by Deborah Hysen, CDCR

The Department of Corrections and Rehabilitation (CDCR) has recently completed (16) energy conservation projects statewide that will save more than 28 million kilowatt-hours of electricity, 650,000 therms of natural gas and 22.5 million pounds of carbon-dioxide gases – the equivalent of taking about 4,000 vehicles off the road annually. Many of these projects involve upgrading technology such as fan motors and installing modern light fixtures. CDCR last year opened its second 1.18 megawatt solar power plant at Ironwood State Prison, near Blythe, California and plans to construct 6 more over the coming year. This presentation will provide a brief overview of all 16 energy savings projects and solar power plants, with a focus on the use of advanced technologies. These projects are expected to save $3.2 million taxpayer dollars annually, and were carried out with minimal expenditure of taxpayer dollars. CDCR is now a member of the Climate Registry. Webcast will include a brief video tour of (2) prison sites.

8 “Using Live Web Streaming Technology to Increase Transparency, Reduce Costs & Save Energy” Webcast Presentation by Seth Unger and Scott Sabicer, CDCR

Since mid-2007, CDCR has utilized live web streaming to host webinars, press conferences, training exercises and events with media, stakeholders and staff from across California. This technology is extremely convenient, allowing anyone with an internet connection to participate in an online event. It is also cost effective, reducing the need for travel, hotel stays, and expensive-to-organize conferences and summits. In addition to ease of use, this technology has allowed for CDCR to greatly increase transparency at an agency that is off-limits to most in the general public. In March 2008, CDCR broadcast live an inmate graduation from behind the secure perimeter of an adult male prison. This technology has translated to thousands of dollars in savings to agency training budgets from travel expenditures alone. In tough economic times, the use of internet webcasting technology makes good financial sense. The use of this technology also promotes our agency’s environmental initiative to reduce greenhouse gas emissions.

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COST CONTAINMENT

1 “Kansas DOC Utilizes JPay to Contain Costs and Drive Efficiencies” Presented by David McKune, Kansas DOC

The Kansas DOC is deploying JPay’s kiosk platform to cut costs, decrease contraband, and expand its Intel capabilities. Inmates use JPay kiosks to download electronic media, send and receive electronic messages, and conduct video visitations. The Kiosk platform lowers costs by consolidating inmate property, reducing physical mail volume, and decreasing physical visits. • Electronic Media: The inmate Mp3 player and corresponding kiosk music store consolidates inmate personal property making accounting of personal property easier. • E-Messaging: Significant reduction of physical mail will reduce operational costs and limit the amount of contraband entering the facility. Kiosks also support submitting grievances electronically. • Video Visitations: Video visits conducted from home reduces the visitation traffic at facility, decreases the influx of contraband, and limits inmate movement. • Trust Account Payments and Viewer: Inmates can view their trust account balances and payments on the kiosk. This eliminates in person requests. Intel Platform: All services are integrated on a single platform allowing for greater Intel gathering and analysis on transactions.

2 “Exposing Web Services to Communicate with Canteen Vendors” Presented by Craig Thatcher, KY DOC

This session is about the benefits and lessons learned of exposing KYDOC’s offender management system to canteen vendors via web-services. This allowed KYDOC to re-utilize core business logic within it’s systems and provide an easy to program interface for it’s vendors to use. Topics Covered • Old Canteen Interface (AS/400 legacy system overview) • Service Oriented Architecture overview • XML/RPC, SOAP, REST • Re-utilization of Business Logic • Standard API for Vendors • Performance Issues • Speed of Deployment • Consistency

Page 16 2009 Meeting Program 3 “What is FIDEX – The Benefits and Goals” Presented by Donald Gabbin, IJIS Institute

The FIDEX project has developed and implemented a unique architecture which maximizes flexibility while lowering costs and startup time - all while allowing agencies to reuse much of the software we have already tested. This presentation will present the goals and benefits of FIDEX, and describe how agencies can leverage the FIDEX project in their own jurisdictions. I. What is FIDEX: The project will be described and the accompanying architecture and software demonstrated. The FIDEX project seeks to implement at least two key exchanges with crime labs. * The first scenario focuses on forensic examination submission requests. Examination requests are often submitted manually on 'long forms' which accompany the physical evidence as it is transferred to the lab. These requests are rekeyed into the Laboratory Information Management System (LIMS), resulting in duplicate data entry and often in miscommunication between law enforcement agencies and crime labs. Each of these negatively impact the amount of time required to process an examination. * The second scenario focuses on case disposition. According to the Cato Institute, 90% of criminal cases are never brought to trial. These cases are typically settled long before trial, but after evidence is submitted for forensic examination. Consequently, because crime labs are not typically notified of case disposition, examinations are often performed on cases that have already been closed. Proactively cancelling examinations on closed cases should improve case backlog and money. II. Benefits of FIDEX: The team will present their initial findings indicating the benefits of implementing electronic exchanges with Crime Labs. III. Implementation Plan: Based on real-world experienced gained from implementing at our pilot sites, the FIDEX team will discuss how agencies and crime labs can start taking advantage of FIDEX for their own jurisdictions.

4 “Drive Your ITIL Initiatives” Presented by Norman Moore, Linium, LLC

ITIL can be a daunting task when you think about all of the functions and how IT has to work together to accomplish this. Process frameworks and activity diagrams become the norm and roles and responsibilities are documented and aligned to the process. Technology is rationalized and configured to support the overall process framework. Work disciplines and instructions are established and metrics are measured by Service Level Agreements. Many of these functions and undocumented processes are not examined and improved which leads an organization to run very inefficient. These inefficiencies drive costs and lower quality and often will manifest as a dissatisfied customer that has no confidence in being supported by an immature and incapable organization. We will discuss the methods of getting ahead of this trend and acknowledging that efficiencies can be obtained and resources can be reallocated to provide efficient processes and an overall positive customer experience

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5 “The Case for Electronic Health Records in Corrections: The Reason to Transition Now” Presented by KY DOC and University of Kentucky, Madison Gates and John Rees

Correctional systems throughout the United States are grappling with the decision to transition from paper records to electronic ones in order to accrue all the financial savings and health benefits that these systems promise. There are many factors that influence and complicate this decision. We present business and non-business cases for correctional EHRs and the impact on selection and implementation based on our experience spearheading a statewide correctional implementation in Kentucky. The Kentucky Department of Corrections (KYDOC) decided in 2005 that all state operated clinics would transition from paper charts to electronic health records. Controlling rising health costs, consistency in the provision of care, and administrative management were among the primary objectives identified by the Department. While these requirements were decisive and important during system selection, implementation, and evaluation, KYDOC learned that these issues were not the only financial factors the organizations should consider. Many of these other factors that emerged during the two years after a successful implementation of the EHR would have greatly facilitated and improved planning and transitioning. Based on a case study of the KYDOC process, this workshop will describe in detail what these other factors are, why these “non-business factors” are important to the business case, how they influence the features and functions desired in the system you select, and how they impact implementation. While much of the data for this case study was derived from a large complex correctional system, the findings and application of the process presented in this workshop will be valuable for all types of correctional facilities and organizations from multi-system to single institutional settings. The findings from this case study indicate that the business case and non- business factors are essential to the selection, transition, and implementation phases of the project.

6 “Kiosks for Inmate Banking” Presented by Rodney Kueffer, Missouri Department of Corrections

I plan to provide an overview of the Missouri Department of Corrections’ kiosk program which will include: • a history of the program • current applications • plans for future applications • commentary on both, hardware and software • potential cost savings • kiosk used as a potential profit center

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7 “Gaining Correctional Agency Efficiencies with Technology” Presented by Paul Jennings, Public Communication Services (PCS)

As the correctional telecommunications industry continues to evolve, it is becoming increasingly important for administrative staff of correctional facilities to be able to determine the appropriate technology for the corrections environment and know the specific questions to ask of their ITS provider in order to evaluate competing approaches and assess the provider’s ability to incorporate new telecommunications technologies as well for staff to fully understand how to maximize operational efficiencies while working within a changing legal and regulatory framework. From a technology perspective, the dialogue between administrative correctional staff and their ITS provider would include discussing the benefits of a centralized versus an on-premise inmate calling platform; understanding how broadband proliferation is fundamentally changing the configuration of traditional inmate calling, both economically and technologically; and how to take full advantage of the development of alternative call payment methods to drive revenues, usage, and customer satisfaction with the ITS. In addition to keeping abreast of new technologies, both correctional facilities and ITS providers need to have a solid understanding of changes in state and federal telecommunications legislation and how they affect cellular fraud and the ability to block cellular signals as well as rates and revenue payments.

8 “Configuration Management System: Going from Chaos to Organization” Presented by Eric Strang, Linium, LLC

Critical IT challenges such as managing change, isolating problems and improving application quality are complicated by obstacles to data integration. Based on ITIL v3 concepts, we will discuss a Configuration Management System solution that pulls information from a variety of sources together into the context of your business services. We will discuss a CMDB and the supporting processes as identified in a Configuration Management System. By putting a broader shared view of services at the fingertips of your domain specialists, you can improve service quality and cost by – Reducing self-inflicted wounds from application and operational changes – Resolving incidents faster – Improving application quality

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STANDARDS

1 “Victim Notification Systems – Goals, Crisis Management and Response Strategies” Presented by Travis Fritsch and Karin Ho with the SAVIN Advisory Board

As with any technology, despite careful planning and strategic implementation of statewide automated victim notification (SAVIN) programs, there may be critical events that block victim access to critical information, generate erroneous information or notifications, or preclude delivery of victim notification services. Whether major or minor in nature, such events can rapidly impose frustrations, emotional or safety crises, or life-threatening situations on the very persons for whom the SAVIN systems are designed to protect. Consequently, critical event management (CEM) is a core function of any automated victim notification system. Learning Objectives: By the end of the session, participants will be able to: • Identify potential critical events based on the type of SAVIN service and the potential negative impact that such disruptions or failures could create for victims, registrants, employees, and other stakeholders. • Outline a plan to respond to a variety of critical events, which may include interruptions in services, blocks to timely notification, and/or generation of inaccurate information or notifications • Outline a plan to promptly respond to critical events and mitigate or minimize negative impact to victims, survivors, key stakeholders, and to the general public. • Clarify individual and agency responsibilities within a SAVIN system and describe collaborative communication strategies for implementing CEM plans. The trainers will present information and guidelines on CEM standards and collaborative protocols. Additionally, trainers will explore case studies and lessons learned by agencies that have experienced critical events. Observations and recommendations from CTA participants are welcomed for improvements to this pioneering field of victim and public safety.

2 “National Information Exchange Model (NIEM 2.0)” Presented by Ashwini Jarral-IJIS Institute, Dave Usery-URL Integration and Sharad Rao-Tetrus Consulting

This workshop will provide attendees the overview of National Information Exchange Model (NIEM) concepts on how the Information Exchange Package Documentation (IEPD) creation process works. IEPD is a set of artifacts that define the content and structure of an Information Exchange. During this workshop attendees will also learn on how some of the correction agencies are using NIEM.

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3 “CHOICE” Presented by Colleen Jo Winston, WI DOC and Timothy Bingham, Appriss

CHOICE is a secure web based application that was originally developed for Wisconsin DOC and is now being offered to other states that provides access to data for victims, while reducing the case load for the Department of Corrections. Victims enrolled with the Department of Corrections may sign in (pre-qualified or self management) to access case and offender information, a messaging center, submit victim witness impact statements, and review their Enrollment information and notification preferences on file with the Department of Corrections. Providing these choices to the Department of Corrections and the victim ultimately lead to lower case loads for the DOC staff, a repository for victim information, as well as offers some control in the lives of victims and others who have been affected by crime.

4 “Interoperability of Open Source Technologies in Legacy Environments” Presented by Arup Patranabish, AnalyzeSoft, Inc. and Donald Brand, Alaska DOC

In today's world of cost cutting and budgetary constraints, Open Source technologies are being adopted as low cost solutions. The barriers to acceptance are often grounded in a fear of the Open Source technology being integrated into legacy environments. With government operating entities utilizing everything from mainframe technologies to .Net environments, the addition and integration of Open Source can seem daunting. In fact, interoperability frameworks exist that allow seamless integration into an agency's systems. Open Source implementation can be accomplished independent of presentation layers, databases, and hardware. The key is to craft a framework that recognizes the unique attributes of each layer within the legacy system. Under the rubric "Architecture is King", an Open Source framework can be adopted that allows complete interoperability within existing architecture. Technologies discussed include JSF, Hibernate, Struts, Spring, Web Services, Jason, XML, BPEL (Business Process Execution Language), Messaging, and others.

5 “A Statewide Approach to Sex Offender Assessment, Monitoring, Registration and Tracking for Arkansas” Presented by Susan Bradshaw, AR DOC

Through funding from two federal grants, the State of Arkansas has undertaken a project to automate the processes involved with sex offender management and expand services available to the community. The project began by automating the sex offender assessment process. The assessment information is now entered into the Department of Correction (ADC) and Community Correction’s (DCC) electronic offender management and information system (eOMIS). After interface work is completed, this information will be transmitted electronically to the sex offender registry at Arkansas Crime Information Center (ACIC). The state sex offender website has also been updated to allow for offender address mapping and registration for sex offender notifications to the community. The final aspect of the project was to automate the process of sex offender registration. ADC, DCC, and ACIC created new screens in eOMIS that will allow local law enforcement to electronically register a sex offender and have the information transmitted to the sex offender repository at ACIC. They are also able to electronically request offender detainers and to schedule court pick-ups. This stage of the project went “live” on March 9th with a pilot group of 38 police and sheriff departments. This presentation will cover the following topics: • Sex Offender Assessment and Tracking Business Requirements • Sex Offender Project History • Current Scope of Sex Offender Assessment Process • Live Demonstration of Support for Law Enforcement • Summary of Support for Law Enforcement Tracking and Reporting • Summary of Statewide Benefits • Summary of Law Enforcement Benefits • Plans for Future Enhancements • Lessons Learned • Question and Answers

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6 “CTA Specifications at Work: Using NCOM Solution in New Mexico” Presented by Gyan Saxena, DatamanUSA and Daniel Donoghue, New Mexico DOC

DatamanUSA, llc, and New Mexico Department of Corrections (NMCD) will discuss how NMCD has evolved, and, how Dataman has helped evolve the CMIS capability in the last one year. • Discuss the CTA Specifications and how this published reference has helped define functionalities within CMIS to have been moved to the Web environment through the CMIS Project at NMCD which Dataman is executing as vendor. • Discuss the vision of this project and what benefits NMCD expects to derive in objective terms from the successful execution and completion of this project. • Discuss the two technology tracks that NMCD and Dataman have taken to synchronize with NCOMS’ technology- vision, one using Struts and Hibernate, and, the other using JSF and Hibernate. • Discuss the broad outline of the application Architecture that Dataman and NMCD defined to follow, with respect to the use of the existing Database while simultaneously evolving to a modular system/module design and implementation. • Discuss the Process that is followed in Delivery by Dataman, and, that followed by NMCD in definition, monitoring and acceptance activities, and, based on NMCD’s comparative experiences • Discuss why we believe that States should consider adopting similar operating standards as the projects within the Federal government. • Discuss about NCOMS and the roll it has played in invigorating the CMIS development activities in member-states and especially at NMCD. • Discuss the evolution, in terms of experiences and challenges, of: 1. NMCD evolving from using PowerBuilder/Informix Client-Server application to a web-based environment. 2. NMCD evolving from a maintenance organization to a development organization. 3. NMCD evolving to plan and execute implementation of sub-systems as these complete. 4. NMCD’s experience with the shifting paradigm of business process.

7 “Arkansas Facility Access Control: One Year Later” Presented by Larry May, Deputy Director ADC

In January 2007, we embarked on an access control process to monitor and track in real time all inmate visitors entering or leaving our institutions. This process began in the form of a pilot project on February 9, 2008, at two of our institutions: Varner Unit and Delta Regional Unit. After a successful pilot, the access control process was deployed at the Cummins Unit, East Arkansas Regional Unit, Grimes Unit and McPherson Unit. At the present time, the integration of this process into operations at our remaining units continues. Through this presentation, I hope to share some of the preparations leading up to the project, problems we encountered, as well as solutions to these problems and many of the lessons we learned along the way.

8 “ICOTS” Presented by Sam Razor, ICAOS and Cori Kahoe, Appriss

Interstate Compact Offender Tracking System (ICOTS) is a secure web application that automates the transfer of Probationers and Parolees between states. The process of transferring offenders was a manual process that included mailing several documents between the states. ICOTS has allowed all transfer requests and tracking of offenders to be done online and will ultimately help shorten the overall process. The development and implementation of ICOTS was a pioneering event for public safety. This presentation will discuss the lessons learned from the development and the implementation of a national criminal justice information system. This comprehensive presentation will address issues that were faced by both the vendor in the project and the agency. Page 22 2009 Meeting Program

PLENARY SESSION

“You Cannot Do Managed Services For Corrections - Myth or Legend”

Can Corrections benefit from outsourcing part or their entire IT Department? Outsourcing can be done by another Government Agency in an effort to centralize IT services, or it may be outsourced to a private company. It can include Help Desk, Server Support, Network Support, Project Management, Application Development, and Telecommunications.

Time permitting, audience members will be allowed to ask the panel questions.

Panel Participants include:

Proponent: Thomas J. Herzog, Deputy Commissioner & CIO, NYS DOCS

Opponent: Ed Raper, IS Manager, Shelby County Sheriff’s Office

ROUNDTABLE DISCUSSION OF TECHNOLOGY ISSUES FACING CORRECTIONS Moderated by NOREX

In this half-day closing session, we will discuss pressing issues and concerns faced by corrections technologists. Attendees submit topics during the conference and NOREX will compile the submissions for an organized discussion. This interactive forum will be an excellent opportunity for you to learn how your peers are addressing such issues as inmate access to computers, disaster recovery, continuity of operations, asset management, adoption of hand held devices, use of wireless networks in corrections, etc. This session will also set the stage for the upcoming CTA/NOREX Teleforum: Prison Rape Elimination Act (PREA). Check www.correctionstech.org for updates on the date and time of this Teleforum.

The NOREX Technology Consortium

NOREX is a consortium of IT professionals from more than 1,300 organizations across the United States and Canada, including many corrections and criminal justice agencies. NOREX members place value on shared experiences and seek ways to avoid reinventing the wheel.

A dedicated NOREX staff coordinates opportunities for members to share project information and capitalize on practical solutions that have been tried and tested by peers. Vendors and consultants are not allowed to participate, resulting in objective member discussion on specific products and solutions.

Networking between members is enhanced by a robust online repository of commonly used IT documents. Maintained by NOREX, the repository consists of policies, project plans, product comparisons, RFPs, SLAs, and job descriptions that have been developed and implemented by members. NOREX also organizes and facilitates group networking events including conference calls and regional forums where members exchange “real world” solutions.

NOREX and CTA regularly partner to provide opportunities for corrections technologists to share knowledge. To learn more about participating in the NOREX technology consortium visit www.norex.net or contact Zac Miller at 952-447-8898 or [email protected].

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PRESENTER’S BIOGRAPHIES

CODE GREEN

Anthony Rydell

Manager with Deloitte Consulting LLP - part of the Enterprise Sustainability practice. As National Program Manager for Green IT, Mr. Rydell’s focus is on providing services that leverage the IT organization to minimize carbon footprints, drive cost reduction, and lower energy utilization, as well as enable enterprise-wide sustainability performance management.

Alphonzo Albright

Mr. Albright is CIO for the city of NY-Department of Probation/Office of Information Technology. Under Albright's direction, the IT department is dedicated to the alignment of technology deployment and business strategies as they relate to the integration of NYCDOP. The IT department is instrumental in the design of world-class, integrated solutions, processes and architecture that ensure the integrity of NYCDOP's valuable use and exchange of information and delivery.

Lisa Moore

Lisa Moore is an Instructor at the California State Prison Solano, in Vacaville, California. She is a Correctional Educator. Ms. Moore teaches Office Services and Related Technologies, which integrates the Microsoft Office Suite. She has implemented new technology in her classroom which has provided new digital literacy training for the rest of the school. Lisa is also a Certified Professional Instructor.

Dr. Calvin C. Johnson

Dr. Calvin Johnson is the Director of the Office of Research and Evaluation for the Court Services and Offender Supervision Agency for the District of Columbia (CSOSA). Dr. Johnson is responsible for directing agency wide performance measurement and program evaluation activities. He is the co-chair of the Research Review Committee – a joint CSOSA and Pretrial Services Agency research committee responsible for advising the agencies’ directors on the feasibility of proposed research (internal and external).

Jim Fraser

Jim Fraser is an Account Director for EDS (an HP Company). Mr. Fraser is currently the Chair of the Coalition for Government Procurement’s Green IT Committee and also the Chair for TechAmerica’s Green IT Subcommittee where he has been interacting with and providing comments to “Hill” staffers on potential legislation related to sustainable IT and e-waste.

Doug Rowe

Doug Rowe is currently an Industry Solutions Manager for xwave Corporation. Doug supports the ongoing evolution of xwave’s Offender Management System (OMS) – CORIS. He brings to this role 26 years of experience in the IT industry, including roles as an application developer, business analyst, trainer, manager and sales.

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Deborah Hysen

Deborah Hysen’s current role is that of Chief Deputy Secretary for Facility Planning, Construction and Management for CDCR in California. This includes overseeing the Department’s ambitious Energy Management and Resource Conservation unit charged with developing all new buildings to achieve LEED certification. She serves as a member of the Green Building Advisory Committee for California.

Seth Unger

Seth Unger is the Press Secretary for the California Department of Corrections and Rehabilitation (CDCR). He is the chief spokesperson for the Schwarzenegger Administration on corrections-related matters. Currently, he oversees the CDCR website, and has initiatives underway to utilize emerging technology such as live web streaming, interactive webinars, online training, YouTube, blogs, and other social networking sites to improve communications, and increase public transparency at the agency.

Scott Sabicer

Scott Sabicer is an award winning broadcast professional . He is a professional in multimedia needs within state government he has become increasingly familiar with moving media over computer networks He currently heads up the Web Streaming team in the Office of Public and Employee Communications with the California Department of Corrections and Rehabilitation.

COST CONTAINMENT

David R. McKune

David R. McKune, a 35 year veteran of the Kansas Department of Corrections, was appointed to serve as Warden of the Lansing Correctional Facility in September 1991. He is currently responsible for 2500 inmates and 702 staff members at the facility.

Craig Thatcher

Craig Thatcher has 10+ years of experience in the IT industry. He has been with the Kentucky Department of Corrections for 3 years. His primary emphasis in KYDOC is user interaction and functionality.

Donald Gabbin

Mr. Gabbin is a project manager for the Statewide Automated Victim Identification and Notification (SAVIN) project at the IJIS Institute, a non-profit corporation formed to help state and local governments develop ways to share information among the disciplines engaged in public safety and the administration of justice.

Norman Moore

Norman has worked for BMC, CA and HP in developing each company’s strategy around ITIL. He has also worked with many CIO’s and Directors in helping them meet their ITIL initiatives.

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Commissioner John Rees

John Rees significantly and positively changed the face of corrections. His accomplishments include probation and parole accreditation, drug treatment facilities, computer-based training, and the adoption of an electronic health record that is a model for other departments of corrections, as they plan to transition from paper to electronic records.

Madison Gates

Madison Gates is completing his dissertation for his PhD at the University of Kentucky in Educational Policy Studies and Evaluation. He holds a position in the Medical Center and is responsible for developing training classes and materials for the EHR and assessing its effectiveness in the correctional setting.

Rodney Kueffer

A 27 year veteran of the Department of Corrections with the last 14 being in the Offender Finance Unit. My current responsibilities include the oversight of offender trust banking system, canteen operation/canteen point of sale system, as well as the collection of community supervision fees assessed to offenders while under field supervision.

Paul Jennings

Paul Jennings, is the founding partner and Chief Executive Officer of Public Communications Services, Inc., (PCS) with over 25 years of experience in the telecommunications industry, holds a Bachelor of Science degree in Marketing and a degree in Mathematics from California State University Northridge.

Eric Strang

Eric Strang has worked with ITIL since 2000 as a process engineer and business analyst with varying organizations ranging from state and federal to global. He has many years of assisting organizations streamline their operations.

STANDARDS

Travis A. Fritsch, MS

Travis A. Fritsch is currently a Program Manager with the Mary Byron Project. She provides Technical Assistance on domestic violence-related (DV) issues nationally and has been responsible for administration of the National Pilot on Automated Victim Notification of Civil Protective Order Status, an initiative funded by the US Dept. of Justice, Office on Violence Against Women.

Karin Ho

Karin Ho is the administrator of the Office of Victim Services, Ohio Department of Rehabilitation and Correction. She oversees direct services to crime victims within the state of Ohio, including victim notification, crisis intervention, victim safety planning, educational programming and support through the death penalty clemency and execution witnessing process.

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Ashwini Jarral

Mr. Ashwini Jarral is the Assistant Director of Technical Services for the IJIS Institute, a 501(c)(3) non-profit corporation formed to help state, local, tribal and federal governments develop ways to share information among the disciplines engaged in law enforcement, the administration of justice and homeland security.

Dave Usery

Dave Usery is founder and Chief Executive Office of URL Integration, a software and consulting company specializing in justice information sharing and technology. In this role, Dave provides corporate direction for the organization, management and direction of the organization’s consulting engagements. He has led projects that in the justice system using SOA related technology.

Sharad Rao

Mr. Sharad Rao has been twenty two years of experience of designing, developing and implementing systems in the public sector. He has over ten years of experience in designing and implementing statewide systems in the Justice area. Prior to starting Tetrus Consulting Group, LLC, he worked with Deloitte Consulting for over 11 years in their Public Sector practice implementing large scale statewide systems. In Deloitte Consulting, he led the law & justice practice across the Americas.

Colleen Jo Winston

Colleen Jo Winston, Director of the Department of Corrections Office of Victim Services and Programs for the past seven years, began her state career in 1979 as a Social Worker and has held a variety of management positions during the past 28 years. She currently serves on the National Standards Committee for Statewide Automated Victim Information and Notification and is active locally with a number of statewide victim advocacy organizations.

Timothy W. Bingham

Tim Bingham is the Product Director for VINE (Victim Information & Notification Everyday). In this role, Mr. Bingham oversees the company’s strategic direction with victim issues throughout the United States. He works with clients (Law Enforcement, Victim Advocate Groups, Courts, and Probation & Parole) nationwide to create and develop new solutions to meet the criminal justice sector’s needs.

Don Brand

Don Brand is the IT Manager - Alaska, Department of Corrections. He has a history of successful development projects, and is recognized for his innovative solutions to complex problems. He created new approaches to system and technology testing, parallel processing structures, and service engines, but is most known for his work in system availability and recovery.

Arup Patranabish

Arup has over 18 years experience working in software development and 14 years in Open Source Technologies. He founded and currently is President and CEO of Analyze Soft Inc. His industry experience includes working for: Oracle, Novell, and Fujitsu. Arup has helped develop an Enterprise Architecture frame work which can be used for any application independent of implementation. He is a loving father of two boys and loves playing racquetball.

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Susan M. Bradshaw

Susan works for the Arkansas Department of Correction as program manager for SAVIN (Statewide Automated Victim Information and Notification). Susan works with the Arkansas Departments of Correction, Community Correction, Crime Information and local law enforcement agencies to enhance the existing statewide victim notification system and to automate the sex offender assessment, registration, and management processes across the state.

Gyan Saxena

Gyan Saxena his the CIO for DatamanUSA, LLC. Gyan brings proven experience in software engineering working in strategic management roles. He has worked with as an architect in the design, development and implementation of large software application, and, as a specialized technical resource in projects utilizing SDLC processes and product lifecycle expertise, to SOA and OO analysis and design.

Daniel Donoghue

Daniel Donoghue is the Project Manager for the New Mexico Corrections Department. Mr. Donoghue has acquired skills in project/program management, business analysis, Internet strategy and technologies, client/partner management, and business development. Mr. Donoghue has demonstrated the ability to manage projects, systems, and people across the project lifecycle, and have delivered projects on four continents (US, Africa, Eastern and Western Europe).

Larry May

Alumni of University of Central Arkansas and Sam Houston State University. He worked his way through the ranks as a Major, Assistant Warden, Warden, Assistant Director, and now serves as the Deputy Director of Operations for the Arkansas Department of Corrections.

Sam Razor

Sam Razor is the MIS Project Manager for the Interstate Commission for Adult Offender Supervision (ICAOS). He oversees the Interstate Compact Offender Tracking System (ICOTS), a web-based database system that facilitates the transfer of all adult offenders through the Interstate Compact. He serves on the Technology and Software Advisory Committees for the American Probation and Parole Association

Cori Kahoe

Cori is the Business Analyst for the ICOTS project and has worked closely with the ICAOS National Office in order to understand the business rules and processes of probation and parole officers. With this knowledge, she has helped design the ICOTS application. Prior to ICOTS, Cori worked on a large law enforcement data sharing project, importing millions of records for use by Texas law enforcement. Page 28 2009 Meeting Program

SPECIAL CONSIDERATIONS

The CTA Executive Committee thanks this year’s speakers and our business partners for their substantial support of CTA.

Thank you to Unisys for sponsoring the conference bags, Microsoft for sponsoring the Hudson River Cruise, and DocStar for providing the flash drives.

Thank you to AnalyzeSoft and Embarq for hosting the Hospitality Suites.

Thank you to NOREX (www.norex.net) for hosting teleforum conference calls and for our moderated debate and roundtable forum at this year’s conference.

To show appreciation to our business partners, the CTA Executive Committee encourages all attendees to have an “open door” policy to each of these firms throughout the year.

Thank you!

DIRECTIONS TO THE HUDSON RIVER CRUISE