HASSINGHAM HOUSE CARE CENTRE HINGHAM,

QUALITY, DIGNITY & CHOICE Selecting a care home can be difficult and confusing. We are here to guide you through the process and help find solutions to the financial aspects of care.

Contents

Quality 24-hour residential neurological & spinal injury 01 Our Home nursing care, for both younger persons aged 30 to 65 and 02 Nursing care & facilities expert nursing for elderly persons aged 65 and over, in one community. 04 Specialist Therapy and Rehabilitation Services Long-term, respite and postoperative recuperative care. (STARS) Crisis intervention, non planned & emergency admission a 08 Activities speciality. 09 A typical day Call 08444 725 173 or email: [email protected] 10 Food www.foresthc.com 11 A typical menu 12 Hygiene policy 12 Admission pathway 12 Fees and funding 13 Hassingham House pledge 13 Your next step WELCOME TO HASSINGHAM HOUSE CARE CENTRE FOR QUALITY, DIGNITY & CHOICE

OUR HOME Hassingham House is located in the quality of life of our clients use of a purpose built physiotherapy the beautiful Norfolk village of and their families and we seek to suite, fully equipped with state of Hingham, overlooking beautiful promote independence, choice the art equipment incorporating; countryside. One of the only and dignity of the individual. We modern gymnasium facilities and a specialist care centers of its kind in believe that clients must be safe music and sensory area. We have Norfolk. Purpose built with luxurious and secure at all times, whilst sensory and courtyard gardens - and modern facilities, it is designed providing a relaxed and stimulating all that is required for our clients’ to meet the specialist needs for the environment that motivates them to rehabilitation. long term care and rehabilitation live a full and happy life. Each of our specialist units are of a wide variety of clients, in one We have 44 single bedrooms all self-contained and are staffed building. of which are en suite. Bedrooms and managed independently. Hassingham House is a wonderfully are above sector average in size, Our lounges are modern, light and warm, vibrant and friendly place to accommodate clients that attractively furnished. to live. We cater to both younger require specialist lifting, monitoring We encourage clients to bring clients aged 30 to 65 years, or feeding equipment and are their own creature comforts to particularly those suffering with equipped with the latest variable make them truly feel ‘at home’, Neurological and Spinal conditions, height profiling beds. such as items of furniture and other as well as the elderly client aged Physiotherapy and Occupational treasured possessions. Even pets are 65 to 100 years plus. therapies are key features of welcome. Our primary objective is to improve Hassingham House. We have the A new chapter in life begins!

HASSINGHAM HOUSE CARE CENTRE 01 NURSING CARE & FACILITIES

Hassingham House provide 24-hour We operate: nursing care, delivered by highly • 24-hour nursing & medical cover trained registered nurses, care • nurse call system assistants and our visiting therapies team. Where possible, clients have • help getting in & out of bed, the choice of gender for their care. bathing and dressing Our staff are carefully screened • full assistance with all activities of with extensive referencing and daily living police criminal record checks and • promotion of independence receive professional training. We • specialist stroke facilities believe highly trained and well • full lifestyle programme based on managed staff are the secret to ‘individual and person-centred providing quality and safe care. care’ The best carers providing the • help with bathroom needs & best care. continence management • skin integrity care

HASSINGHAM HOUSE CARE CENTRE 02 “MY WIFE HAS BEEN HERE FOR THREE AND A HALF YEARS AND HAS ALWAYS ENJOYED A VERY GOOD STANDARD OF NURSING CARE, DELIVERED WITH KINDNESS AND RESPECT.“ William Howman. husband of Mary Howman, aged 83

Our facilities include: Care services include: • a beauty salon & barber • adults / elderly / physical disability • an extensive library of books • 24-hour nursing and DVD’s • GP (general practitioner) • i nternet facilities to stay in touch cover with friends and family online • crisis intervention / emergency • computer games for fun and admission / postoperative care mind stimulation • end of life / continuing care • bright and airy bedrooms with • non planned assessments specialised bathing facilities • nutritional meals • lounges & dining room with garden views • a dentist, optician, occupational therapist, physiotherapist and • wide screen TV chiropodists visit Hassingham • quiet reading rooms House regularly • shop • sensory room • club room

03 “THE CARE I RECEIVE HERE IS FIRST CLASS AND THE OVERALL COMPANIONSHIP GIVEN TO ME BY OTHER RESIDENTS IS VERY KIND AND HELPFUL. THE RESPECT GIVEN TO CLIENTS IS VERY GOOD INDEED.” Tracy Outteridge, niece of John Outteridge, aged 59

SPECIALIST THERAPY AND REHABILITATION SERVICES (STARS)

Neuro and Spinal injury care for care, together with the appropriate the younger person (30-65 years) equipment, facilities and trained As medicine continues to improve, personnel, is the key to achieving hospital patients with Neuro based this. We encourage clients to needs, are enjoying significantly exercise choice and control in all improved life expectancy. Until the they do. advent of Hassingham House, there Forest Neuro services provide a were few care centres in the UK complete range of therapy services that specialised in the needs of for the management of complex those clients’ long term care. care needs, in co-operation with It is vital that this client group our other Forest Neuro facilities. enjoy a meaningful lifestyle, Our our clinical team include: while accessing the range of registered nurses, NVQ-qualified rehabilitation services required on care assistants, physiotherapists, an ongoing basis, to maximise their occupational therapist, speech further recovery and to enable and language therapist and clinical them to lead as independent a psychologists. lifestyle as possible. Person-centred

HASSINGHAM HOUSE CARE CENTRE 04 05 SPECIALIST THERAPY AND REHABILITATION SERVICES (STARS)

Therapy Services Clinical Neuro Services Forest Neuro’s purpose-built • Physiotherapy physiotherapy suite is large, • Occupational Therapy light and airy and has the latest equipment to promote • Psychological Therapy mobility, ease-of-movement and • 24-hour Posture Management posture management. Clients of • Bowel Management Hassingham House can be treated • Bladder Management in their rooms if unable to attend • PEG Management these facilities. We are also able to provide hydrotherapy services • Pain Management in partnership with the local • Support with communication skills orthopaedic hospital. • Social inclusion and lifestyle Our therapy and rehabilitation • Music Therapy facilities and services are overseen • Art Therapy by a retained NHS consultant in rehabilitative medicine. • IT and Computer Skills Therapy • Lifestyle Development and Support

HASSINGHAM HOUSE CARE CENTRE 06 “CHARLES HAS BEEN AT HASSINGHAM HOUSE FOR 10 YEARS NOW. THE HOME IS WELCOMING AND ACTIVE, THE STAFF ARE EXCELLENT AND THE ATMOSPHERE IS VERY POSITIVE WITH MANY ACTIVITIES.” Carol Fairhurst, sister of Charles Pull, aged 57

Some of the conditions that we • Neurovascular disorders treat with our specialist staff and • Neurological degenerative facilities: disease • Stroke • Genetic Neurological disorders • Spinal Injury • Post brain injury • Parkinson’s disease • Traumatic brain Injury • Multiple sclerosis • Hypoxic brain Injury • Motor neuron disease • Neurological Tumour • Tracheotomy • Acquired brain injury • Respiratory ventilation • Hypoxic brain injury • Neurological tumours • Brain tumors • Trauma to the central nervous • Cancer related system • Others • Epilepsy and seizure conditions. • ME

07 ACTIVITIES

• art workshops An individual lifestyle is essential, visiting speakers, live performances, • handicrafts no matter how young, old or musical evenings, gardening, • games & quizzes how dependent we are, so our computer games & internet, clients’ • parties staff ensure lifestyle choices are association as well as religious • shopping maintained. Our clients enjoy visiting observance services. local shops, an evening at the • visiting speakers In the summer we have garden cinema, a quiz afternoon, or simply • live performances tea parties and barbecues and watching television in the privacy of • musical evenings meals can be taken on the terrace. their bedroom. • gardening Days out are frequent to Norfolk’s • computer games & internet It’s vital our clients keep active many attractions, the seaside or • clients association mentally and physically to shopping. Making new friends is • religious observance services make the most of every day. At easy at Hassingham House and • tea parties Hassingham House clients are spoilt everyone has the opportunity to • barbecues for choice with art workshops, join in. • a variety of days out flower arranging, handicrafts, At Hassingham House, you’re games & quizzes, parties, shopping, never alone.

HASSINGHAM HOUSE CARE CENTRE 08 A TYPICAL DAY

8am-10am Clients choose when 12.15pm Lunch, all meals are 7pm Hot drinks are served. The to wake and are encouraged to freshly cooked, with flexibility kitchen is open all night should dress themselves, although help for individual tastes. one desire a snack at 3 in the is always at hand. Breakfast is morning. available either via room service 3pm Clients often have a or served in the dining room. rest, or enjoy a cup of tea with Evening Winding down in the visiting friends and relatives evening hours might involve 10.30am Morning tea or coffee or go on an outing somewhere watching TV, reading or just with friends and catching up special. chatting with friends and with the day’s news. relatives who are welcome at 4pm Afternoon tea – any time. 11.15am Activities such as: sometimes a cream tea greatly quizzes, flower arranging, enjoyed by all Ask to see last week’s activity bingo, games, movement to list. music, fitness & motivation, 6pm Dinner – a lighter meal sing-along and concerts. which can be easily digested (see menus).

09 “EVERYONE IS SO LOVELY AND CARING. FOOD IS EXCELLENT AND GENERALLY EVERYONE IS LOOKED AFTER WELL. THE CARE GIVEN IS FIRST CLASS.”

FOOD

At Hassingham House we place Tea, coffee, cold drinks, biscuits and a very high importance on food sandwiches are available at any and spend a great deal of time time, day or night. Meals are served considering menus, environment in our dining room, but room service and nutrition. Meals are created by is always available. We can arrange our in-house team and fresh local special meals such as diabetic, low produce is used, with clients often fat, vegetarian, Kosher, Halal etc. involved in developing menus. We can also provide a snack box Our catering team provide meals to clients who might miss a meal which are varied, tasty and well due to a hospital visit. presented. All food is evaluated by It’s the attention to detail that a nutritionist to ensure our clients really counts. have a balanced diet.

HASSINGHAM HOUSE CARE CENTRE 10 A TYPICAL MENU

Breakfast Afternoon Tea Choice of fresh juices, cereals, eggs Choice of teas (English breakfast, (any style), hot & cold milk etc, mint, green) or coffee with bread basket, toast, tea or coffee. homemade cakes and biscuits. Mid-Morning Break Dinner Choice of tea, coffee, biscuits & Starter: Homemade soup of the day, homemade cakes. or Florida cocktail. Main: Jacket potatoes with tuna or Lunch cheese, or selection of sandwiches. Main: Steak and Kidney Pie with Season salads available. potatoes and vegetables, or haddock Desert: Ice Cream, poached pears in with potatoes, green beans & baton wine sauce, fruit & yogurts. carrots. Desert: Jam sponge pudding, or Ask for a copy of last week’s menu. fruit salad.

11 “WE ARE VERY PROUD OF HASSINGHAM HOUSE, BUT ABOVE ALL ELSE, WE ARE PARTICULARLY PROUD OF OUR STAFF AND THE LOVE AND CARE THAT THEY HAVE A SEEMINGLY UNLIMITED SUPPLY OF.” Sibi Malevu

HYGIENE POLICY ADMISSION PATHWAY FEES AND FUNDING

Our loved ones, the older they get All potential clients have their We are experts in guiding potential the lower their immunity is likely needs thoroughly assessed by our clients and their families in obtaining to be, so we believe that it is our multidisciplinary team. We need to assistance with the payment of duty to protect them. We take the assure ourselves that Hassingham fees from government bodies, threat of MRSA and C. Diff, the House is suitable for their care social services etc. In many cases hospital bug, very seriously. While no and note any specific care that is we can help obtain up to 100% guarantees are possible, we spend appropriate. payment towards our fees from the significant sums each year ensuring relevant funding body, subject to Our staff often work with the client the most detailed cleaning regime qualification and means. Funding is prior to admission, to ensure that for our home and in particular, provided by: all care needs are thoroughly hand hygiene protocols. understood to enable a seamless • self funding transfer. A typical pathway is: • local authority • referral by commissioner or self/ CLIENT & FAMILY FEEDBACK • local authority plus top-up Each of our clients are discussed family • PCT/continuing care at weekly staff meetings and • visit to our care centre feedback from them and their • insurance • assessment by our multi- families is vital to us. We value this disciplinary team • other feedback and use it to improve our home. • funding discussion/assistance

HASSINGHAM HOUSE CARE CENTRE 12 HASSINGHAM HOUSE PLEDGE Your next step – Visit us!

Our goal is to: Nothing we can say in this brochure can convey the • always have our clients’ best understanding, warmth and care interests as our central focus that our staff have for our clients. • promote the health & happiness of clients in a caring & safe Our reputation is one we are very environment proud of and as rooms are in very short supply we often have to • treat clients with dignity & respect operate a waiting list. It is best if • produce care plans with rights of you meet with us at your earliest choice, independence, privacy, opportunity to register your dignity and security interest.

• get to know our clients’ families Please visit Hassingham House at very well and offer the support any time, however as we are a needed busy home it’s best to telephone • focus on individual care needs and arrange a visit with our and not institutional routines manager, or administrator who will show you around. • foster an atmosphere of openness for clients, family & staff Call 08444 725 173 or email [email protected] • maintain clients’ conidentiality www.foresthc.com and privacy 13 Forest Healthcare Ltd Hassingham House is part of Forest Healthcare, one of the fastest growing healthcare groups in the South East of . Forest Healthcare believes its success and strength lie in empowering its managers to promote the independence of their care centres to service the local community’s needs and to provide clients and families with security, quality, dignity and choice and the very best care that is available in the UK. Forest Healthcare Head Office: 08444 725 252.

PUBLIC TRANSPORT DIRECTIONS Train Directions Nearest railway station: Attleborough Please telephone and we shall collect you from the station. For further assistance please contact our manager, or administrator.

B1108

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N E House KIMBERLEY HAR DINGHAM ST

HARDINGHAM

B Hassingham ON B1108 D House ST C HU R CH ST B1135

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B1108 R N B1108 HACKFORD O H RWICH RD HINGHAM G U E

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WYMONDHAM A11 E S L L L R TT L A

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N B E B 1172

Registered for: 24hr Residential Nursing 30 to 65 years for Neurological, Spinal injury & challenging behaviour / Female and Male 65 to 100 years and over / Respite Care / Postoperative recuperation / Permanent (long term) Care / Crisis intervention / Non planned & emergency admission is a speciality

HASSINGHAM HOUSE CARE CENTRE Hardingham Street, Hingham, Norfolk NR9 4JB Call 08444 725 173 or email [email protected] www.foresthc.com Calls charged at a maximum of 4p per minute from UK land lines. Mobile charges vary.