NAV UPGRADE THE CASE STUDY 4.0 TO NAV 2016 GRAYS INTERNATIONAL Upgrading Heavily ABOUT GRAYS INTERNATIONAL Bespoke NAV 4.0 Grays International is a British sporting goods manufacturing company based in Robertsbridge, . The company was founded in 1855 by rackets H. J. System Gray, producing equipment for , , and . Still run by the Gray family for over 160 years, its heritage and record of innovation has been distilled into a powerful portfolio of brand names, familiar throughout the sporting world. Customer Grays International THE CHALLENGE Grays International were looking for a more efficient business management solution Country because they had been using NAV 4.0 for over 10 years. It was important for them to have royalty calculations for their branded kits compensated against the price of products. Also, their system was heavily customized due to their unique business Industry model, and they had a large database (185-200 GBs) with a huge number of reports Wholesale & eCommerce (242 new reports, 83 base modified reports). THE SOLUTION Solution Version & Extensions To implement a comprehensive and satisfying solution, vMicrosoft Dynamics NAV 2016 we asked Grays what functionalities they required and vSales Performance Form carried all these over, along with their reports, to NAV 2016 (newest version at the time). In addition, we vShopify integration maintained the same user interface for familiarity as we moved them from using forms to pages. THE BENEFITS An important aspect of the upgrade was to maintain the Mercurius IT collaborated with Grays International performance of their sales department. Each inbound call to bring their heavily bespoke NAV 4.0 system to lasting between 2-3 minutes could generate 20-30 orders lines, therefore, it was crucial for sales staff to find items then latest version of NAV, with a seamless upgrade quickly the database. We created a form which of all the business-critical customisations and data. enabled them to find items and place orders with ease. v Latest version of NAV We also upgraded their database in 2 days, giving them v Fast search capability for database a day and a half to evaluate the upgrade so they could v Familiar user interface on upgraded platform resume regular activities the following day. v Retained all new and base modified reports Most recently, Grays were focusing on an eCommerce project and we integrated their NAV system with v eCommerce functionality due to Shopify integration Shopify’s eCommerce engine. v Responsive and attentive support