INTERVIEW Ec Airport Package EU-Russia Aviation Summit

C O M M U N I Q U é

WINTER 2011 www.aci-europe.org

INTERVIEW

Siim Kallas, EC Vice President responsible for Transport ec airport package

What airports can expect EU-Russia Aviation Summit

Is liberalisation finally within reach? AVIATION SECURITY UPDATE

LAGs & Security Scanners

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Contents WINTER 2011 Airports Council International European Region, 6 Square de Meeûs, B-1000 Brussels, Belgium

Director General Olivier Jankovec 07 Olivier Jankovec, Director Tel: +32 (0)2 552 09 72 Fax: +32 (0)2 513 26 42 General, ACI EUROPE e-mail: [email protected] Double dip, back down to hard ground Communications Manager Robert O'Meara

Warsaw Chopin Airport Warsaw Chopin Airport was at the Tel: +32 (0)2 552 09 82 centre of a drama on 1 November, as a B767 was forced to land on its belly on the airport’s runway. Warsaw Airport’s response was commended Airports in by the aircraft’s pilot, and the public Fax: +32 (0)2 502 56 37 were kept well informed by the airport’s social media and other e-mail: [email protected] 08 the news communications efforts. Avinor Zagreb Airport Multiple-airport operator Avinor has The competition to win the concession launched its first step towards setting over the new Pleso Airport in Zagreb up an aviation biofuel production centre continues, with October seeing the field for Norway. A tender has been put out being whittled down to 6 contenders, to report on how this could be done in and an announcement of the winning a commercially viable manner. bid anticipated in March 2012. The Airports in the News victor will partly finance and operate Senior Manager Membership and the new terminal.

London City Airport Commercial Services A snapshot of stories from London City Airport has lauded social media as an important contributor to its customer satisfaction scores, which Varna Airport are at an all-time high. Citing a recent Bulgaria’s Varna Airport is to ACI EUROPE report on social media, temporarily close its doors for a major the airport also drew attention to its revamp, including terminal expansion, innovative Twitter app, which allows after the 2011 tourist season. The around Europe passengers to get live flight updates to works are part of a 3 year project, over Danielle Michel their mobile devices. the course of which airport operator Fraport Twin Star Airport Management will pump in circa €85m, and create 1500 jobs.

Amsterdam Schiphol Airport Tel: +32 (0)2 552 09 78 On 19 October Amsterdam Schiphol Airport celebrated the arrival of its billionth passenger in October, with an TAV Airports Holding impromptu festive welcome for Inge TAV Airports is being put up for Serne, who arrived from New York. sale, with a €2bn price tag. Industry Fax: +32 (0)2 502 56 37 The airport, which opened in 1920, observers say the price is driven previously celebrated its 500 millionth by TAV’s proven success in non- passenger in June 2000. aeronautical revenue generation, as well as the company’s significant e-mail: [email protected] growth potential.

Liege Airport Belgium’s Liege Airport has signed a Memorandum of Understanding with China’s Chongqing Jiangbei Malta International International Airport, on 25 October. Airport Liege Airport CEO Luc Partoune Malta International Airport (MIA) will explained how the move would open up give a 100% refund of landing fees to the world for the airport’s operators. all scheduled airlines up to the end of March 2012 to stimulate traffic. MIA CEO Austin Calleja described the initiative as an investment to tackle the ever present issue of seasonality. Frankfurt Airport Frankfurt Airport opened its fourth runway on 21 October, which will ultimately raise the airfield capacity by 50% per hour. Opened by German 11 Chancellor Angela Merkel, the runway should help the airport in the face on increased international competition, and is the fruit of a proposal first made back in 1997.

Ensure that ACI EUROPE is up to speed with the latest news concerning your airport by contacting Siim Kallas, EC Vice-President us via [email protected] or via our Twitter feed @ACI_EUROPE

Responsible for Transport ab-winter-2011-map.indd 2-3 18/11/2011 14:57 Magazine staff Kallas focused on Single Publisher European Sky and airport Daniel Coleman capacity challenge

Editor Ross Falconer Assistant Editor 19 Ryan Ghee EC Airport Package Head Designer Prelude to the Airport Richard Jende Package: What’s in Designer the box? Victoria Wilkinson

Photography Grant Pritchard Sales Director 22 Jenny Rayner EU-Russia Aviation Summit Managing Director EU and Russia – is Paul J. Hogan liberalisation finally within reach?

PPS Publications Ltd 3a Gatwick Metro Centre, Balcombe Road, Horley, Surrey RH6 9GA, United Kingdom

Tel: +44 1293 783851 Fax: +44 1293 782959 email: [email protected] 27

The opinions and views expressed in Aviation Security Communiqué Airport Business are not necessarily those of ACI EUROPE or the Publisher. ACI EUROPE and LAGs & Security Scanners PPS Publications accepts no responsibility or liability whether direct or indirect, as to the currency, accuracy or quality of the information, nor for any consequence of its use.

CONTINUED ON PAGE 4 04 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS CONTENTS CONTINUED

CONTENTS CONTINUED

30 44 A unified transport network Abu Dhabi Airports Company European Commission T1 refurbishment the proposes revision of latest stage of ADAC’s TEN-T guidelines long-term vision

32 48 World Business Middle East news Partners & Airports Bahrain International Engaging for mutual benefit Airport and King Abdulaziz International Airport

35 50 Collier to join London Airport Development City Airport & Environment Remains ACI EUROPE Efficiency at the heart President of European airport development

35 52 Water Management Network Planning Workshop The Europe-Asia market Management and treatment of water within airport environs

36 54 Airport Security Airport Operations London Gatwick’s futuristic Prioritising operational safety security product

41 57 Self-service technologies Amsterdam Airport Schiphol Embracing automation to Schiphol focused on continued enhance customer service sustainable growth ACI-September-2011.pdf 1 12/09/2011 14:21

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Pegasus One, Pegasus Place • Gatwick Road Crawley, West Sussex RH10 9AY, UK Tel: +44 1293.641200 A4 letiste lazne.indd 1 4.11.2011 13:06:57 editorial COMMUNIQUé AIRPORT BUSINESS WINTER 2011 07

DOUBLE DIP, BACK DOWN TO HARD GROUND By Olivier Jankovec, Director General, ACI EUROPE

There’s an old saying that The recovery risk of putting on hold investment in and go (hopefully), but regulations good news doesn’t sell newspa- modernisation and future expansion. tend to stick around – so influenc- pers. With the ongoing saga of the in airport Meanwhile, the race to develop air- ing them is paramount to fulfilling Eurozone sovereign debt crisis, I’m port capacity continues unabated in our mission. sure I’m not the only one who would revenues has the Middle East and Asia… Siim Kallas, the EC Vice gladly buy a newspaper pushing an Under these circumstances, we President in charge of piloting overdue wave of good news. As it significantly at ACI EUROPE are more focused European transport policy, is one of stands, the headlines look set to be than ever on serving and providing our primary institutional stakehold- gloomy for some time. The impact lagged behind value for our members – both air- ers. In this issue, he shares with of the sovereign debt crisis on avia- ports and World Business Partners. us his views about airports as well tion is already significant. Freight the recovery We have made huge strides in shak- as his priorities for European avia- traffic stopped growing before the ing off the perception that airports tion. Obviously, putting him on the summer and has since gone into in traffic are mere infrastructure provid- cover of our magazine just as he is negative figures. Weakening busi- ers, just there to “look after” their redefining European airport policy ness confidence has led companies volumes. national carriers. European airports – with a proposed focus on capac- to stop replenishing stocks. With are now proper businesses in their ity and quality – owes nothing to industrial output in Europe now at a own right, with diverse business coincidence. standstill – or even decreasing, the The same cannot be said for models, strong customer focus and We are releasing this issue at our awful truth is evident: recession is at airports. The recovery in airport reve- elaborated network development 6th AIRPORT EXCHANGE event, our doorstep. nues has significantly lagged behind strategies. We are succeeding in taking place in Abu Dhabi at the end This means that beyond freight, the recovery in traffic volumes. Sky getting the message out there, but of November. While the event contin- the surprisingly strong performance rocketing capital costs have eased that transformation still needs to be ues to address the full spectrum of of passenger traffic into the autumn somewhat, but independent experts communicated, promoted and reiter- airport management with over 1,000 is going to be short-lived. Airlines say that that too is set to be short- ated. Our social media activities (you delegates and a state of the art exhi- have downsized capacity for the lived. Many airports with public can follow us on @ACI_EUROPE bition, for the first time, it is expanding winter and they will keep focused shareholders are already affected on Twitter), the new ‘Airports in the beyond Europe. Thanks to our on yields to protect their financial by their proximity to the “sovereign”. News’ feature in this magazine and cooperation with ACI Asia-Pacific, position and avoid digging into cash Not so long ago, that proximity used our daily newsround receive great we are indeed bringing AIRPORT reserves. Their ability to keep grow- to be an asset. It now looks like a reaction from a wide range of stake- EXCHANGE to the world’s fastest ing unit revenues through fare and liability, bringing tough times for get- holders, for highlighting some of the growing aviation market. surcharge increases has been quite ting debt refinanced or accessing excellent initiatives airports all over This will also coincide with the remarkable – with some achiev- fresh capital. Europe are undertaking. extension of our flagship climate ing up to 32% increases in yields All this means that for Europe’s Similarly, our advocacy activities change initiative – Airport Carbon between January and September. airports, securing profits will be chal- have only gained in importance, due Accreditation – to the Asia-Pacific In the Irish market alone, this has lenging. This is not very comforting, to the constant need to raise the region, another bold move in further resulted in €300 million of additional especially when considering that profile of our industry and educate raising the profile of our industry. revenues for airlines – far exceeding profitability for the top 20 European policy makers about the intricacies And a refreshing piece of good the total amount of charges they pay airport groups kept decreasing last of operating an airport in an effi- news, particularly as global envi- to Irish airports for a full year. Not year. Tight cost control will dominate cient, passenger friendly, safe and ronment experts come together for bad in the present environment. management’s thinking, with the sustainable way. Recessions come COP17 in Durban next month. Warsaw Chopin Airport Warsaw Chopin Airport was at the centre of a drama on 1 November, as a B767 was forced to land on its belly on the airport’s runway. Warsaw Airport’s response was commended Airports in by the aircraft’s pilot, and the public were kept well informed by the airport’s social media and other the news communications efforts.

Avinor Zagreb Airport Multiple-airport operator Avinor has The competition to win the concession launched its first step towards setting over the new Pleso Airport in Zagreb up an aviation biofuel production centre continues, with October seeing the field for Norway. A tender has been put out being whittled down to 6 contenders, to report on how this could be done in and an announcement of the winning a commercially viable manner. bid anticipated in March 2012. The victor will partly finance and operate the new terminal.

London City Airport London City Airport has lauded social media as an important contributor to its customer satisfaction scores, which Varna Airport are at an all-time high. Citing a recent Bulgaria’s Varna Airport is to ACI EUROPE report on social media, temporarily close its doors for a major the airport also drew attention to its revamp, including terminal expansion, innovative Twitter app, which allows after the 2011 tourist season. The passengers to get live flight updates to works are part of a 3 year project, over their mobile devices. the course of which airport operator Fraport Twin Star Airport Management will pump in circa €85m, and create 1500 jobs.

Amsterdam Schiphol Airport On 19 October Amsterdam Schiphol Airport celebrated the arrival of its billionth passenger in October, with an TAV Airports Holding impromptu festive welcome for Inge TAV Airports is being put up for Serne, who arrived from New York. sale, with a €2bn price tag. Industry The airport, which opened in 1920, observers say the price is driven previously celebrated its 500 millionth by TAV’s proven success in non- passenger in June 2000. aeronautical revenue generation, as well as the company’s significant growth potential.

Liege Airport Belgium’s Liege Airport has signed a Memorandum of Understanding with China’s Chongqing Jiangbei Malta International International Airport, on 25 October. Airport Liege Airport CEO Luc Partoune Malta International Airport (MIA) will explained how the move would open up give a 100% refund of landing fees to the world for the airport’s operators. all scheduled airlines up to the end of March 2012 to stimulate traffic. MIA CEO Austin Calleja described the initiative as an investment to tackle the ever present issue of seasonality. Frankfurt Airport Frankfurt Airport opened its fourth runway on 21 October, which will ultimately raise the airfield capacity by 50% per hour. Opened by German Chancellor Angela Merkel, the runway should help the airport in the face on increased international competition, and is the fruit of a proposal first made back in 1997.

Ensure that ACI EUROPE is up to speed with the latest news concerning your airport by contacting us via [email protected] or via our Twitter feed @ACI_EUROPE

ab-winter-2011-map.indd 2-3 18/11/2011 14:57 Warsaw Chopin Airport Warsaw Chopin Airport was at the centre of a drama on 1 November, as a B767 was forced to land on its belly on the airport’s runway. Warsaw Airport’s response was commended Airports in by the aircraft’s pilot, and the public were kept well informed by the airport’s social media and other the news communications efforts.

Liege Airport Belgium’s Liege Airport has signed a Memorandum of Understanding with China’s Chongqing Jiangbei Malta International International Airport, on 25 October. Airport Liege Airport CEO Luc Partoune Malta International Airport (MIA) will explained how the move would open up give a 100% refund of landing fees to the world for the airport’s operators. all scheduled airlines up to the end of March 2012 to stimulate traffic. MIA CEO Austin Calleja described the initiative as an investment to tackle the ever present issue of seasonality. Frankfurt Airport Frankfurt Airport opened its fourth runway on 21 October, which will ultimately raise the airfield capacity by 50% per hour. Opened by German Chancellor Angela Merkel, the runway should help the airport in the face on increased international competition, and is the fruit of a proposal first made back in 1997.

Ensure that ACI EUROPE is up to speed with the latest news concerning your airport by contacting us via [email protected] or via our Twitter feed @ACI_EUROPE

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Fraport. The Airport Managers. SIIM KALLAS INTERVIEW COMMUNIQUé AIRPORT BUSINESS WINTER 2011 11

Kallas “Europe is currently a world leader in aviation, but maintaining the status quo is simply not an option – competition is increasing, particularly from the Middle East and Asia-Pacific, and to a lesser extent Latin America.” Kallas focused on Single European Sky and airport capacity challenge Siim Kallas, European Commission Vice-President Responsible for Transport, assumed his current portfolio in February 2010, succeeding Antonio Tajani. He spoke to Airport Business about a range of issues, including the forthcoming Airport Package, capacity in the air and on the ground, the Single European Sky and aviation liberalisation. Ross Falconer reports.

Immediately prior to tak- established since he took office. ing over the Transport portfolio, The effectiveness of the European Kallas was European Commissioner Aviation Crisis Coordination Cell for Administrative Affairs, Audit and (EACCC) was evident, in response Anti-Fraud (2004-2010). He is also to the eruption of the Grimsvötn a former Prime Minister of Estonia volcano in May of this year. The (2002-2003), during which time EACCC includes senior repre- he concluded negotiations for the sentatives from the European country’s accession to the EU. Commission, EUROCONTROL, He faced his first real test as the European Aviation Safety Commissioner for Transport during Agency (EASA), Member States, the Icelandic volcanic ash shock in aviation industry stakeholders such April 2010, just two months after as ACI EUROPE and unions. taking office. His reaction coupled The coordinated response and with the response of his services collaborative decision-making in DG MOVE and industry stake- ensured the negative impact of the holders was vital to resolution of Grimsvötn eruption was signifi- the unprecedented situation which cantly less than that during the first occurred. Since then, he has Icelandic volcanic ash crisis in April had very regular interaction with 2010. “In the first volcanic erup- all sides in the aviation industry, tion – Eyjafjallajökull – there were Kallas is supportive of ACI EUROPE’s programme Airport Carbon within groups such as EU Aviation 100,000 flights cancelled and in the Accreditation and its “crucial role in helping to move European aviation onto a more sustainable footing”. Indeed, he has Platform and the European second – Grimsvötn – 8,000 flights participated in the certification ceremonies forP aris-Charles de Aviation Crisis Coordination Cell cancelled,” said Kallas. “While it Gaulle, Paris-Orly, Brussels and Budapest airports. (EACCC), both of which were was a smaller eruption with different 12 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS SIIM KALLAS INTERVIEW

characteristics, we also changed the system of cooperation between Member States, different air traffic authorities and aviation industry stakeholders, and the estimation is that if we had the same system in place during the Eyjafjallajökull eruption, 30,000 flights would have been cancelled rather than 100,000. The cooperation between these organisations has resulted in a tremendous improvement.” Warming to the discussion, Kallas commented “Europe is currently a world leader in aviation, but maintaining the status quo is simply not an option – competition is increasing, particularly from the Middle East and Asia-Pacific, and to a lesser extent Latin America. To confront this, we urgently need to make the system more efficient and more Kallas: “The European Commission is committed to the 2013 deadline for the full lifting of the liquids ban at EU airports. In order to make sure that appropriate and concrete steps are taken the Commission has competitive,” said Kallas. “In relation set up a group of security experts (2013-LWG) consisting of Member States and the aviation industry.” specifically to airports, the major issue is the ‘capacity crunch’ – the growing gap between capacity and the network, while on the other, shapes mobility”. With air traffic set Single European Sky is essential to demand at a number of busy EU he mentions his own experience to double by 2030, ACI EUROPE improving the framework for a com- hubs. Congestion at these airports as a passenger as well. Proposals has long argued that Europe’s air- petitive and sustainable air transport will remain a concern. Even though for an ‘Airport Package’ are due ports are doing all they can to earn system in Europe, but Europe’s air forecasting traffic is an uncertain to be released by the European their licence to grow, but need to be transport system will not maintain its science, traffic will continue to grow Commission in early December, empowered for genuine progress to leading position without the neces- in the future, as it did over the last 50 bringing together revised EU leg- occur on airport capacity. The air- sary infrastructure. years despite periods of economic islation concerning airport slots, port capacity crunch is also a direct “Our major priority for aviation is downturn and other disruptions. Air airport capacity, ground handling threat to the success of the Single to develop the Single European Sky, traffic in Europe, in particular, will and noise restrictions. European Sky – as ACI EUROPE which means a fundamental change grow slower than in emerging econ- Early this year, Vice-President regularly states “tripling capac- in Airport Traffic Management A( TM) omies, but it will nearly double by Kallas launched the White Paper ity in the sky will be futile without – new technology and a new struc- 2030. However, Europe’s airports – ‘Roadmap for the Future of matching capacity on the ground”. ture for ATM in Europe,” explained will not have the capacity to meet a Transport 2050’, with the aim of Moreover, with the projected growth Kallas. “In aviation, our actions must large part of this demand.” providing a comprehensive strategy in Europe’s dependence on trade be directed towards increasing Vice President Kallas repeatedly for a competitive transport system, with the new economic power- punctuality and improving reliabil- stated during the interview that he and of creating a Single European houses of Asia and Latin America, ity. Secondly, investment into the views “capacity” and “quality” as the Transport Area. The White Paper rec- ACI EUROPE proposes that airport airports and necessary supporting two key challenges facing Europe’s ognises that “curbing mobility is not capacity should also be addressed services is also important.” airports. On the one hand, he sees an option” and that “infrastructure at European level, from a network The SESAR (Single European perspective and as part of the ‘com- Sky ATM Research) programme petitiveness agenda’. represents the technological dimen- Kallas: “In relation specifically to airports, the major issue is EUROCONTROL’s Long-Term sion of the drive towards a Single the ‘capacity crunch’ – the growing gap between capacity and Forecast indicates that there will be European Sky. It will eliminate the demand at a number of busy EU hubs.” 16.9 million IFR (Instrument Flight fragmented approach to Air Traffic Rules) movements in 2030 – 1.8 Management, transforming the ATM times more than in 2009 – while system and synchronising all stake- airport capacity is expected to holders. At the ACI EUROPE Annual increase by around 40%. Assembly, held in Lisbon in June, the “We must facilitate the rational SESAR Joint Undertaking signed a growth of aviation. We have an esti- cooperation agreement with ACI mate that by 2030, even with a 40% EUROPE to engage its technical increase in airport capacity, at least expertise in the programme. 10% (around two million flights) of “SESAR is, of course, very demand for airport transport will not important. The Development phase be met. So, a priority is to reduce the will be complete in 2013 and next obstacles to the smooth functioning we will move to the Deployment of air transport,” explained Kallas. phase, which will require an investment of some €30 billion. I would Single European Sky like to underline that we have Naturally, the Single European signed an agreement with the US Sky programme is a hot topic in this to ensure that we will have inter- regard, as it is the centrepiece of operable systems with their own aviation policy at EU level right now. NEXTGEN project,” commented Airports have a vital role to play in Kallas. “As SESAR moves towards the project, as ground coordinators. Deployment, it should triple capacity Accelerated implementation of the in the air and raise safety by a factor Where going further meets going greener

Aéroports de Montréal fi rmly believes that when In terms of ground transportation, we’re actively it comes to the environment, it’s important to walk working towards the implementation of an airport the talk. That’s why we’ve already implemented shuttle, and our vehicle fl eet is more eco-friendly. programs to increase energy efficiency and And in recent developments, our ongoing involvement reduce greenhouse gas emissions both within in promoting green spaces near our site will contribute and beyond our facilities. For example, we’ve to the reproduction of monarch butterfl ies that improved our HVAC effi ciency by 70%, and we’re migrate to Mexico. That’s a lot more than just talk. also concentrating on better lighting management. To fi nd out more, visit www.admtl.com.

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ADM10164_Enviro Ad-Airport_Business.indd 1 10/15/10 11:50:55 AM 14 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS SIIM KALLAS INTERVIEW

of 10. It will also reduce carbon emissions by 10% for each flight and cut air traffic management costs by 50%.” Another central element of the Single European Sky is reducing the current 67 portions of European airspace into nine Functional Airspace Blocks (FABs) by December 2012. According to EUROCONTROL, delays in Europe attributable to ATM account for 1,000 hours each day and are partly attributable to airspace fragmentation. Within a FAB, air traffic flows and air navi- gation services are integrated and managed according to operational needs rather than national bounda- ries, resulting in more efficient use of airspace and significant capacity gains. “Governments decided to reform the existing system via performance target schemes. Of course, we are urging governments to be ambitious enough to ensure that the 2012 Functional Airspace Blocks can really happen,” said Kallas.

TEN-T Returning to the Transport 2050 theme of ‘infrastructure shapes mobility’, in October, the European Kallas explained that there are 82 airports on the new TEN-T core network, and there is an obligation for Commission adopted a proposal 37 of those to be connected to rail. “The numbers speak for themselves. They send a very clear signal to transform the existing patchwork about the high political importance given to airports in the future European transport infrastructure.” of national networks into a new Trans-European Transport Network (TEN-T) (see article on p30). The co-modality. “There are 82 air- They send a very clear signal about then even further than that,” said ambitious policy follows a major ports on the new Core European the high political importance given Kallas. “The first priority is, of course, two-year consultation involving Transport Network (TEN-T core net- to airports in the future European to expand towards our closest neigh- Member States, regions and stake- work) published last month. There transport infrastructure.” bours, including the Mediterranean holders, and establishes a core is a requirement for 37 of those and Eastern Partnership coun- transport network to be established airports to be connected to rail Aviation liberalisation tries. Then we need to expand by 2030. (national rail network),” he explained. ACI EUROPE released a special our Common Aviation Area to the Kallas advocates improved “The numbers speak for themselves. publication – ‘Expanding Europe’s BRIC (Brazil, Russia, India, China) Aviation Market – Prerequisite for and ASEAN (Association of South Global Relevance’ – at its Annual East Asian Nations) markets, like Assembly in June. It calls for an Singapore, and beyond. Our level acceleration of aviation liberalisa- of ambition must be very high, but tion led at EU level. The impact of to negotiate aviation agreements the Single European aviation mar- we need a mandate from Member ket created in the 1990s has been States, and some Member States phenomenal; figures from the ACI can be far too reluctant to give that, EUROPE publication show that it wrongly suspecting that they would contributes more than €120 billion be better negotiating alone. That is to Europe’s economy and three mil- not sustainable.” lion jobs. Meanwhile, the Transport An EU-Russia Aviation Summit, 2050 White Paper indicates that jointly organised by the European the aim, by 2020, is to complete Commission and the Russian the extended European Common Ministry of Transport, took place in Aviation Area of 58 countries and St Petersburg in October, with the one billion inhabitants, which would aim of enhancing political, techni- create a truly integrated aviation cal and industrial cooperation in market covering the EU and its clos- the aviation sector between Russia est regions. and the EU (see article on p22). “Aviation liberalisation has hugely ACI EUROPE has called for a sin- benefited EU citizens in terms of gle aviation agreement liberalising lower prices and more choice of air traffic to replace bilateral agree- Kallas: “Our major priority for aviation is to develop the Single routes. We need to accelerate this ments between Russia and EU European Sky, which means a fundamental change in Airport work. We are working to expand Member States. “The EU-Russia Traffic Management (ATM) – new technology and a new structure for ATM in Europe.” the European aviation area to cover Aviation Summit was a success potentially one billion people and and we very much appreciated the

16 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS SIIM KALLAS INTERVIEW

participation and support of ACI However, the lack of agreement Kallas views “capacity” and “quality” as the two key challenges EUROPE. As to future EU-Russian with the US, which informed the facing Europe’s airports and proposals for an Airport Package will relations in aviation, I hope that we European Commission that it would be brought forward before the end of 2011, covering key issues can deepen further our cooperation, impose extra screening require- including airport slots, ground handling and noise restrictions. but it takes two to tango,” com- ments on flights bound for the US, mented Kallas. and lack of uniform implementation across Europe, resulted in the Airline ticketing adoption of new legislation remov- transparency ing this interim phase completely. With the EU Directive on Airport All efforts are now being put into Charges now well and truly in place, the complete removal of LAGs there is increasing consumer pres- restrictions in 2013. ACI EUROPE sure for more transparency of airline is a key member of the European ticket pricing. This includes the way Commission 2013 Liquids Working some airlines are listing airport Group (2013-LWG) that has been charges as higher than they actually formed to study the implications for are, or security and fuel surcharges the removal of the ban in 2013 (see misleadingly presented. On this article on p27). matter, Kallas said “My intention Kallas commented “The would be to increase the transpar- European Commission is commit- ency in ticket pricing. My services ted to the 2013 deadline for the are currently looking at ways how to full lifting of the liquids ban at EU make that happen.” airports. In order to make sure that appropriate and concrete steps are Aviation security taken the Commission has set up On the subject of aviation secu- a group of security experts (2013- rity and how it has cast a shadow LWG) consisting of Member States on the passenger experience of air and the aviation industry. The 2013- travel, Kallas emphasised that glo- LWG will facilitate organising of bal cooperation is vital and that the operational trials and the drafting of priority is to reduce the time passen- information material for the travelling gers spend negotiating the security public, as well as the coordina- process. “To improve the technology tion with international partners. I’m for security checks, we have just happy that ACI EUROPE is actively agreed the security scanners con- participating in this work.” cept, at European level,” he said. The European Parliament voted in favour ‘Constructive cooperation’ of a European Commission pro- In Kallas’ own words, “coop- contact with the Director General, aviation onto a more sustainable posal to include security scanners eration with ACI EUROPE is very Olivier Jankovec, and other mem- footing”. Indeed, he has given his on the list of equipment approved constructive”. “During my time in bers of the ACI EUROPE staff.” personal support to the programme, for passenger screening. office, I have had the pleasure of Kallas is particularly enthusias- participating in the certification Meanwhile, the Phase 1 lifting meeting with the previous ACI tic about ACI EUROPE’s flagship ceremonies of Brussels Airport, of restrictions on Liquids, Aerosols EUROPE President, Ad Rutten, and climate change initiative Airport Budapest Airport and Paris-Charles and Gels (LAGs) was scheduled the current ACI EUROPE President, Carbon Accreditation and its “cru- de Gaulle and Paris-Orly airports. to take place on 29 April 2011. Declan Collier. My staff are in close cial role in helping to move European “Airport Carbon Accreditation is a wonderful idea. I highly appreciate this initiative of Europe’s airports. It is important that such initiatives come from industry stakeholders,” he commented. Kallas recognises that air transport plays in an irreplaceable role in maintaining Europe’s competitiveness, and its function as a primary enabler of jobs and growth. He also acknowledges the importance of addressing the capacity challenge, both in the air and on the ground, and that, with increasing competition from the Middle East, Asia-Pacific and Latin America, maintaining the status quo is not an option. The forthcoming Airport Package is, therefore, awaited with great interest. “The Airport Package is one important part of the overall aviation strategy and we really want to focus on measures that increase the capacity of airports. We have close contact with Europe’s Kallas: “Aviation liberalisation has hugely benefited EU citizens in terms of lower prices and more airports and they will, of course, be choice of routes. We need to accelerate this work. We are working to expand the European aviation area to cover potentially one billion people and then even further than that.” consulted on the Package,” concluded Kallas. THE WORLD’S LEADING INTERNATIONAL AIRPORT TERMINAL CONFERENCE & EXHIBITION

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THE POSSIBILITIES ARE ENDLESS Proud host of ACI Europe Airport Trading Conference and Exhibition, 23.-25. April 2012 airport package COMMUNIQUé AIRPORT BUSINESS WINTER 2011 19

ACI EUROPE has long argued that any revision of the existing EU Directive on ground handling should empower airports to set minimum service-levels for ground handlers and better control over the activities within the airport perimeter.

At present, the Airport Package contains legislative proposals on airport slots and capacity, ground handling and aviation noise. According to the rumour mill in Brussels, the Airport Package is Prelude to the Airport due for adoption by the European Commission on 30 November, just as this issue of Airport Business is being distributed. Given that the Airport Package will set the direction and priorities Package: What’s in the box? of a significant portion of European Early this year, EC Vice President in charge of Transport Siim Kallas, airport policy for the years to come, announced that he would release an ‘Airport Package’ of regulatory measures ACI EUROPE has closely followed the work undertaken by DG MOVE concerning airports in the EU. ACI EUROPE has been tracking this and consulted with them at regular development with keen interest since the announcement and all is due to be intervals. revealed before the end of the year. Robert O’Meara reports. Here is a breakdown of what to expect:

Airport slots & capacity The existing regulation on the use of airport slots has been scheduled for review for some time. The current regulation primarily benefits the legacy airlines that enjoy ‘grandfather’ rights over slots at some of Europe’s busiest airports. At present, those airlines enjoy the flexibility of the current 80/20 slots usage rule and the sometimes unofficial, but acknowledged presence of second- ary trading of airport slots between airlines (with zero benefit going to the airport). With a broader field of airlines hungry for airport slots and the With a broader field of airlines hungry for airport slots and the increasing urgency of resolving the issue of increasing urgency of resolving the airport capacity in Europe, the revision of the regulation is of keen interest to both airports and airlines. issue of airport capacity in Europe, 20 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS airport package

the revision of the regulation is of keen interest to both airports and airlines. EC Vice-President Kallas has also announced that better use of airport slots could help optimise existing airport capacity to the tune of about 28 million passengers. That figure is theoretical and the means to achieving it is also contested by some airlines. For its part, ACI EUROPE supports any measure that will lead to better use of existing airport capacity. However, even if the full figure of 28 million passengers in additional capacity does materialise, there is no escaping the simple truth that Europe will need to build more airport infrastructure if it is going to accommodate the near doubling in air traffic, that EUROCONTROL predicts will occur by 2030. For this reason, ACI EUROPE has also been underlining the need for the Airport Package to contain a strong refer- Given that the Single European Sky aims to triple airspace capacity, ACI EUROPE argues that the ence to the urgent need for more priority of matching airport capacity on the ground should be central to Vice-President Kallas’ vision for airport capacity in Europe, if we are the Airport Package. to remain properly connected to the rest of the world. Not only that, but given that addressed. Without matching air- the activities within the airport airport operators now only account the Single European Sky aims port capacity, the Single European perimeter. This point may finally for 16% of the market, leaving the to triple airspace capacity, ACI Sky will not realise its potential and be resolved in the ground han- rest to independent handlers and EUROPE argues that the priority ultimately fail to deliver much of dling part of the Airport Package. airlines. of matching airport capacity on the the promised benefits. The Airport However, there is also talk of a ACI EUROPE has made it ground should be central to Vice- Package cannot simply ignore that.” proposed further liberalisation known that it does not support President Kallas’ vision for the of ground handling services in any further liberalisation, as it Airport Package. Ground handling Europe. Together with Europe’s would only would put jobs at risk, Olivier Jankovec, Director Ground handling was one of airports, the European Association potentially prompting industrial General ACI EUROPE says “We the sore points of last year’s of Independent Ground Handlers action, precisely at a time when have repeatedly told Vice-President extreme winter conditions and the and the Unions have, within the Europe’s jobless recovery now Kallas and representatives of DG operational complications which framework of the Social Dialogue, faces a double dip recession. MOVE that bundling these new leg- occurred at some airports, in already denounced the dangers Moreover, it would also nega- islative proposals together into the particular concerning aircraft de- inherent to any further liberalisa- tively impact the performance and Airport Package should not simply icing fluid. tion. Indeed, following a first round quality of ground operations, with be an exercise in boosting visibility. ACI EUROPE has long argued of liberalisation in the late 1990s, potential consequences on safety This is the opportunity for a genuine that any revision of the existing the ground handling market has and security levels. vision on how Europe’s airports can EU Directive on ground handling become extremely competitive, with best serve the connectivity of our should empower airports to set a significant price reduction, but to Aviation noise continent, for the long term. There minimum service-levels for ground the detriment of social conditions On the matter of aviation noise, is a burning unresolved issue to be handlers and better control over and quality of service. As a result, this part of the Airport Package will potentially see a revision of the EU Directive on Noise Management. While ACI EUROPE has already pledged support for Vice-President Kallas’ proposal to reinforce and clarify the ICAO ‘Balanced approach’ to noise restrictions, concerns remain about the reaction in the European Parliament and at national level in EU Member States. For the full picture on the Airport Package and its various implications, all will apparently be revealed at the end of November. After that, the legislative proposals will have to make their way through the EU regulatory machine, namely in the hands of the European Parliament While ACI EUROPE has already pledged support for Vice-President Kallas’ proposal to reinforce and and Council of the European Union. clarify the ICAO ‘Balanced approach’ to noise restrictions, concerns remain about the reaction in the European Parliament and at national level in EU Member States. Expect a full update in the Spring 2012 issue of Airport Business. DO YOU HAVE BAGGAGE TO HANDLE?

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Ad_A4_bagstore_2011.indd 1 06.10.11 14:28 22 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS eu-russia aviation summit

The EU-Russia Aviation Summit was jointly organised by the European Commission and the Russian Ministry of Transport and took place in St Petersburg on 12 and 13 October. Naturally, the aim was to enhance political, technical and industrial cooperation in the aviation industry and review the possibilities for aviation liberalisation between Russia and the EU. EU and Russia – is liberalisation finally within reach? An EU-Russia Action Plan proposed in 2006 promised cooperation on safety, security and training, a generic commitment to liberalisation of market access as well as access for Russian aviation to EBRD (European Bank for Reconstruction and Development) and EIB (European Investment Bank) financing facilities. However, some unresolved issues, including the EU designation clause and Siberian over-flight issue, have prevented its implementation. The recent EU-Russia Aviation Summit was the opportunity to renew the motivation for closer relations. Robert O’Meara & Ross Falconer report.

The EU-Russia Aviation place at Russia’s primary airports. While Russia accounts for a smaller all key EU institutions in the field of Summit was jointly organised by Air transport between the EU and share of EU international air traffic aviation, as well as airlines, airports, the European Commission and Russia has grown significantly over to non-EU destinations now, (cur- aerospace industries, service pro- the Russian Ministry of Transport the last five years (+45%!). Growth rently placing sixth in the EU aviation viders and national governments. and took place in St Petersburg in the Russian market for 2010 is market league table), it still has an In total, around 300 delegates on 12 and 13 October. Naturally, particularly impressive, both for un-tapped potential for extremely attended the summit. The main the aim was to enhance political, passengers (+22%) and for freight dynamic growth subject to all exist- issues addressed included: policy technical and industrial coopera- (+43%) and 2011 is set to be ing regulatory and other “doing framework for the development of tion in the aviation industry and another very good year. business” barriers being removed. EU-Russia aviation relations; devel- review the possibilities for aviation So, the neighbours are seeing The EU-Russia Summit saw opments in the airline industry in liberalisation between Russia and more of each other. In fact, the EU is these figures mentioned a number Russia and the EU; safety and secu- the EU. Seasoned readers of ACI by far Russia’s largest international of times, most particularly by rity – challenges and potential for EUROPE’s monthly airport traffic aviation market, with more than the European delegation which cooperation; air traffic management, reports know all about the extraor- 40% of all Russian passenger traffic included some 150 representatives air traffic coordination and new tech- dinary traffic growth that is taking directed towards EU destinations. from the European Commission and nologies; environmental implications eu-Russia aviation summit COMMUNIQUé AIRPORT BUSINESS WINTER 2011 23

of air transport; business opportu- analysis paper ‘Expanding Europe’s the difficulties in doing business On the Community airline desig- nities in the aeronautical industry; Aviation Market: Prerequisite in Russia. Citing the example of nation clause, there are also some airport policy, infrastructure and for Global Relevance’, the ACI Russia recently adding visa restric- signs of hope. The recent agree- investment. EUROPE ‘Road Map’ calls for tions on airline crews which do not ment with Finland sees Russia for High level representatives from extending the European Common leave the airport terminal, Jankovec the first time accept the principle of both sides attended, including Aviation Area and reaching out to denounced this practise, as it EU designation. The Siberian over- Siim Kallas, European Commission the EU’s main trading partners. This impacts on airport operations, caus- flight issue also leads on from the Vice-President Responsible for includes creating a Pan-European/ ing significant delays. In the run-up Bilateral Agreements. They force EU Transport; Cezary Grabarczyk, Mediterranean Aviation Area, which to the Summit, ACI EUROPE for- carriers to sign commercial agree- Minister of Infrastructure of Poland, is important to achieving the aim of mally raised this issue in a letter to ments with competitor Aeroflot, representing the Presidency of the completing the European Common Vice-President Kallas and also after which then dictates what EU airlines Council of the EU; and Igor Levitin, Aviation Area of 58 countries and the Summit in a letter to European have to pay for overflying Siberia Minister for Transport of the Russian one billion inhabitants by 2020. Commissioner for Home Affairs, to Far East destinations – currently Federation. Kallas commented “The Jankovec also stressed the need to Cecilia Malmström. Since then, ACI around €320 million a year. Russia EU and Russia have so much to kick start negotiations with the EU’s EUROPE has received confirmation is the only country in the world gain from closer cooperation in the main trading partners in emerg- that the issue has been resolved where such over-flights payments aviation sector, both in relation to ing markets – the BRIC (Brazil, within the EU-Russia negotiations have to be made. As Jankovec put it safety, industrial cooperation, air Russia, India, China) and ASEAN for a new visa regime. in his presentation “It is high time to traffic management, sustainable (Association of South East Asian Laurent Muschel – member of the normalise aviation relations between growth and investment.” Nations) countries. Cabinet of Cecilia Malmström, told the EU and Russia!” Highlighting the lack of progress Airport Business “Commissioner While the Russian side reiter- ‘Time to normalise’ of the EU-Russia Action Plan pro- Malmström immediately raised the ated that the Siberian over-flight Representing the airports, in both posed in 2006, Jankovec grasped issue with the Russian authorities, payment would stop upon Russia’s the EU and Russia, ACI EUROPE the nettle of the unresolved issues, at the highest level, and we are very accession to the WTO, it remains Director General Olivier Jankovec namely the EU designation clause in pleased that it has been quickly to be seen whether that commit- delivered a presentation on Bilateral Air Services Agreements in resolved. In order to ensure that it ment will be translated into action ‘Normalising air transport & unleash- force between Russia and individual does not happen again, it is impor- now that such accession has been ing the power of airports’. In a EU Member States (such a clause tant that the EU and the Russian formalised. wide-ranging address, he expanded needs to replace existing national Federation conclude an agreement on the European experience of avia- clauses so as to allow any EU air- on a legally binding reciprocal visa Air service agreements tion liberalisation and the immense lines to access the Russian market waiver for civilian air crew members. Offering an airline perspective benefits it has brought and can from any EU Member States) and Such a visa waiver should be intro- on the EU-Russia aviation market, bring, if further liberalisation occurs. the Siberian over-flight issue. duced into the revised EU-Russia Prof. Dr. Regula Dettling-Ott, Vice Reiterating the key points of Another particularly pertinent Visa Facilitation Agreement, which President EU-Affairs, Lufthansa, ACI EUROPE’s recently released point raised by ACI EUROPE was is currently under negotiation.” who also attended the Summit,

In total, around 300 delegates attended the summit. The main issues addressed included: policy framework for the development of EU-Russia aviation relations; developments in the airline industry in Russia and the EU; safety and security – challenges and potential for cooperation; air traffic management, air traffic coordination and new technologies; environmental implications of air transport; business opportunities in the aeronautical industry; airport policy, infrastructure and investment. 24 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS eu-russia aviation summit

explained that for the Lufthansa that re-screening of passengers, Group, the ties with Russia are of baggage and cargo is not neces- utmost importance. It has served sary on transferring at an airport the Russian market for 39 years. by virtue of the security controls Lufthansa itself operates 147 having been applied at the airport weekly flights to eight Russian of origin and the integrity of the destinations, while, in total, the air- screened passengers, baggage lines within the Lufthansa Group and cargo being protected since. operate 235 weekly flights to 10 “The possibility not to re-screen Russian destinations. In 2010, the transfer passengers travelling Lufthansa Group carried two mil- within the EU permits a more effi- lion passengers between the EU cient use of limited resources and and Russia. Cargo traffic is also facilitates the flow of passengers, important – Lufthansa flies to eight baggage and cargo. It is smart destinations, carrying 5,700 tonnes security,” commented Baldwin. of cargo to Russia and 2,300 “What’s more, the application of tonnes from Russia. “From the point One Stop Security is not limited of view of Lufthansa, Russia is a to the external borders of the EU. natural partner for Europe. Business The EU framework permits the ties and tourism between the two equivalency of security measures have increased and will further grow applied by non-EU countries to in the future. Russian infrastructure be recognised and, to-date, One has gained admiringly both in terms Stop Security expands to Iceland, of quantity and quality. This will allow Norway and Switzerland. Outside the industry to grow further, both for Europe, One Stop Security Russian and foreign carriers,” said arrangements have been con- Dettling-Ott. “Lufthansa welcomes cluded with the United States for the fact that Russian authorities passengers arriving on flights from have agreed to find a new basis America into Europe.” for air service agreements and to negotiate a solution for the Russian Visible progress over-flight issue.I n order to maintain The European Commission con- the competitiveness of European siders the Summit to have been and Russian aviation in a fiercely a success, as it provided a forum competitive global industry, such to discuss important issues such improvements are essential, as for as the legal conformity of bilateral Reiterating the key points of ACI EUROPE’s recently released both LH passenger airlines and analysis paper ‘Expanding Europe’s Aviation Market: air transport agreements, Siberian LH-Cargo, Russia is an important Prerequisite for Global Relevance’, the ACI EUROPE ‘Road Map’ over-flight charges and sustainable partner to operate flights toA sia.” calls for extending the European Common Aviation Area and air transport, as well as coopera- Niky Terzakis, Managing Director, reaching out to the EU’s main trading partners. tion in air traffic management and TNT Airways, meanwhile, provided aviation safety and security. There a market outlook for EU-Russia was consensus regarding huge cargo traffic. He explained that becoming an engine of economic it has certainly helped improve potential benefits for both sides of world air cargo traffic will triple over development. “A PPP project, as understanding between both sides wider cooperation between the EU the next 20 years, and forecast that shown in the Athens case, improves and the very strong ACI EUROPE and Russia in the aviation sector. cargo tonnage carried between the quality of service level, creates position expressed at the Summit Philippe Burghelle-Vernet, Head Europe and the CIS would grow value for shareholders and acts as has clearly stressed the fact that the of Internal Market, Air Transport at an average annual rate of 5% a catalyst to economic develop- current standstill is holding back not Agreements & Multilateral between 2009 and 2029, while ment,” he commented. only aviation but also trade and eco- Relations, European Commission, in the opposite direction, between An Airport City has been devel- nomic development between Russia commented “As regards matters the CIS and Europe, it would grow oped around AIA, with a wide and the EU.” of special interest for the EU side, by 6.5% per year. Looking at the socio-economic impact. Paraschis Russia accepted shortly before challenges facing the industry, explained that it is the largest Regulatory framework the Aviation Summit to change its Terzakis said: “Service levels are engine for economic growth and Matthew Baldwin, Director – Air bilateral agreement with one EU compromised due to operational job creation in Greece, repre- Transport, European Commission, Member State to be in line with differences driven by lack of liberali- senting 2.14% of Greek GDP. addressed the session on aviation EU law (in particular including the sation and regulatory convergence. The airport sustains 63,000 jobs security. He emphasised the need EU carrier concept). It is expected, This presents us the opportunity to on a local, regional and national for robust aviation security sys- as Russia also announced at the evolve the global regulatory model level. There is every indication that tems for mutual recognition. “The Summit, that bilateral agreements so that, as an industry, we can con- Russia could become the next case EU’s regulatory framework for avi- with other EU Member States will, tinue to meet demanding customer study for such success. ation security is based on ICAO without delay, be adapted accord- expectations.” Paraschis added: “The busi- Standards and has been designed ingly. Furthermore, a solution to Russia undoubtedly needs ness opportunities that would stem in a way that allows appropri- the Siberian over-flights issue is investment for the much-needed for airports both in Russia and ate action to be taken to address expected now that Russia has modernisation of its airport infra- Western Europe from a closer and vulnerabilities as they manifest become a Member of WTO.” If structure. Underlining the economic liberal integration of the EU-Russia themselves and to tackle threats these promising signs and expec- benefits liberalisation could bring, aviation market would be signifi- as they evolve,” explained Baldwin. tations deliver results thanks Dr. Yiannis Paraschis, CEO, Athens cant. The Summit did not really The creation of a One Stop to the momentum gained from International Airport explained that deliver the expected commitments Security area in the EU is one of the Summit, they might indeed the airport is an example of a suc- from the Russian side to address a the main benefits that a system be viewed as ‘green shoots’ for cessful public-private partnership range of pending issues or commit based on common aviation secu- proper liberalisation between the initiative, which has resulted in AIA to such an integration. However, rity rules can deliver. It means EU and Russia. sponsor editorial COMMUNIQUé AIRPORT BUSINESS WINTER 2011 25

Best known for its leading role as an aircraft manufacturer, Airbus is now placing increased attention on improving airport services on a broader basis and is currently developing a concept that could change the face of baggage handling as we know it.

M. Gutierres: “It’s great to Airbus aims to improve everything that happens when the aircraft is revolutionise in the air, but if there are still bottlenecks on the ground, all baggage handling of these benefits are lost.”

More than 40 years of indus- reducing the costs related to bag- try experience is now being applied gage handling. by Airbus to improving airport and Once the passenger has baggage services. checked-in, they pass through the “Previously, we’ve used this security process still in possession experience for our own aircraft of their bag and once it has been development, but now we think screened and declared safe, the bag it’s time to offer it to others and is placed directly into a container. we see more and more potential This container then automatically to penetrate the services market,” locks and is loaded directly onto the explained Bruno Gutierres, direc- aircraft, minimising the need for any tor business development, head of further manual handling of the bag- Airbus Business Nursery, Strategy gage. An RFID (Radio Frequency & Future Programmes, Airbus. “It’s Identification) tag is also attached to great to improve everything that hap- each bag to allow it to be tracked pens when the aircraft is in the air, throughout the journey. but if there are still bottlenecks on the “For the airline, there is less ground, all of these benefits are lost.” manual handling and for airports This mentality has led Airbus to no complex system to invest in develop a unique baggage han- and to maintain. Less handling also dling concept. In 2010, baggage means a higher level of security,” M. handling cost the industry as much Gutierres continued. as $20 billion (€14.88 billion), with “For the passenger, they have a $2.5 billion (€1.86 billion) of this guarantee that their baggage has coming from misplaced baggage. been loaded. Also, as the bag is M. Gutierres said: “The concept of already in the container, it will not baggage handling in the airport itself be damaged during the handling doesn’t change. All of the new tech- process.” With the development nology we have seen introduced of the system nearing completion, step-by-step tends to be very expen- Airbus is planning to demonstrate sive to maintain but shows no real the Squarcle Bag System to airlines, improvement to the end result. It’s airports and operators from early time to find another way to handle 2012 and M. Gutierres explained the baggage and this is what the that “some airlines and airports have Squarcle Bag System does.” already expressed an interest” while “the French authorities have also Increasing efficiency, shown support for the system”. reducing costs “The idea now is to implement a This system has been developed pilot in a real airport with a real com- The Squarcle Bag System has been developed by the Airbus Business Nursery and provides an innovative solution to by the Airbus Business Nursery mercial airline and this is something increasing the efficiency and reducing the costs related to and provides an innovative solu- that we’re hoping to undertake in the baggage handling. tion to increasing the efficiency and final quarter of 2012,” he concluded. PROVISION® ATD IT’S NOTHING PERSONAL.

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Aviation security policy, in particular airport The High Level Conference on aviation security included security continues to be THE subject that sessions focused on ‘A global perspective to civil aviation security’, ‘Risk assessment in the EU’, and ‘Agenda for the future: has changed passenger perception of air Balancing facilitation and aviation security’. travel. 2011 has been a banner year with legislation recently adopted for the inclusion of Security Scanners as an alternative means of screening; studies on the implications of full removal of liquids, aerosols and gels (LAGs) restrictions in 2013 and a High Level Conference on ‘Protecting Civil Aviation Against Terrorism’ which took place in Brussels on 27 September. Ross Falconer & Robert O’Meara report. Aviation security

The most talked about sub- with all containers fitting in a trans- pages, the restrictions were to a significant number of Member ject in relation to airport security parent, re-sealable bag. Travellers be removed in a two-phase proc- States decided to retain the ban – the restrictions on liquids, aero- arriving in the EU from a non-EU ess, with 29 April 2011 the initial on LAGs from third countries, and sols and gels – has been in place country airport and transferring to deadline for the easing of LAGs the US stated that it would impose since November 2006, following the another flight, unless arriving from restrictions for transfer passen- extra screening requirements on any discovery in August of that year of an approved airport – those with gers, with the second phase rolling flights bound for US destinations. a terrorist plot involving liquid explo- ‘third country recognition’ – are out in April 2013. That first phase The lack of agreement between the sives to be used on transatlantic not allowed to carry LAGs exceed- was intended to allow the carriage US and the EU coupled with the flights departing the UK. Regular ing 100ml on board their next of LAGs purchased at non-EU air- potential confusion of patchy imple- airport users and Airport Business flight, including duty free purchases ports by passengers transferring at mentation across Europe had the readers will know that liquids may sealed in secure tamper-evident European airports within 36 hours potential to cause even more con- only be carried airside in individual bags (STEBs). of purchase. However, the first fusion for passengers. As a result, containers no larger than 100ml, As previously detailed in these phase failed to materialise because the European Commission adopted revised legislation (Regulation (EC) 720/2011) removing the first phase completely and aiming for the full removal of the current restrictions in April 2013. The Regulation now states that the European Commission will work closely with all parties concerned and will assess the situation in respect of the screening of LAGs by July 2012. The industry position, ever since the introduction of the ban on LAGs, has been to support the efforts of the European Commission in order to allow the smooth return towards the situation that existed before summer 2006. However, ACI EUROPE has always based its support of the European Commission on two fundamental premises: security and facilitation. Any removal of the ban should be based on a sustainable technological solution that ensures a high degree of probability of detection of a wide range of liquid explosives. From a facilitation point of view, ACI EUROPE believes that any solution that allows the removal ACI EUROPE Director General Olivier Jankovec addressed the High Level Conference on aviation of the current ban should be pas- security – ‘Protecting Civil Aviation Against Terrorism’, hosted by the European Commission and the Polish Presidency of the EU. senger friendly and, therefore, enhance the passenger experience 28 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS AVIATION SECURITY

rather than complicate it any further. on aviation security – ‘Protecting ACI EUROPE is studying the Civil Aviation Against Terrorism’ – implications of the removal of the in Brussels on 27 September. The ban in 2013 and it is coordinat- event brought together more than ing the operational trials between 100 government representatives EU Member States, airports and and industry stakeholders, including manufacturers across Europe. It ACI EUROPE, AEA, ECAC, IATA, has provided significant informa- ICAO and the US Transportation tion on the operational and practical Security Administration, to discuss issues surrounding LAGs screen- developments in aviation security ing. For example, ACI EUROPE has over the past decade. raised concerns about the interna- In her opening remarks, tional situation, along with practical Ambassador Beata Peksa-Krawiec, issues of tender and procurement Polish representative to the EU’s procedures, and has stated that Political and Security Committee, a decision regarding going ahead set the scene: “The terrorists con- with the 2013 deadline needs to be tinuously consider passenger and made as early as possible in 2012. cargo aircraft as a weapon of choice. The persistent threat was confirmed Security Scanners by events such as the 2006 plot to The other part of the airport secu- defeat security checkpoint screen- Addressing the High Level Conference on aviation security, rity equation is Security Scanners, ing using liquid explosives, the use Matthias Ruete, Director General of the European Commission’s which have been in the news a lot of non-metallic IED components DG TREN, commented that “international cooperation is crucial these past months, in particular in concealed in the terrorist’s under- for successfully combating terrorism and for keeping aviation relation to the US position on them. wear on Christmas Day 2009, or running smoothly”. Here in Europe, there has been the attempt to ship two explosive some positive progress on this. packages in cargo by concealing A European Commission amend- them in printer cartridges in October such as security scanners – with a the need for more efficient con- ing legislative proposal to include 2010. Common danger needs com- recent legal proposal to allow their trols. Targeting controls on the security scanners as an alternative mon solutions and an integrated use at EU airports.” basis of risk was considered one means of screening was voted on by approach.” Ruete also emphasised that no way of improving efficiency and the Civil Aviation Security Regulatory Matthias Ruete, Director General State is able to tackle terrorism the European Commission was Committee on 6 July. The amending of the European Commission’s DG alone and that “international coop- invited to coordinate expert work legislation passed scrutiny by the MOVE, followed with a keynote eration is crucial for successfully examining this and other avenues European Parliament and Member address, in which he said that “In civil combating terrorism and for keeping for the future security model, States on 16 October. It was aviation, Europe now has a robust aviation running smoothly”. involving regulators and stakehold- adopted on 11 and 12 November and comprehensive security regime. The conference sessions focused ers. The consensus was that more and should enter into force on 1 and It has shown its ability to respond to on ‘A global perspective to civil avia- unpredictable measures should be 2 December. The key points in the new threats, such as improvised liq- tion security’, ‘Risk assessment in considered in more areas of the amending legislation are: uid explosives in 2006; and to adapt the EU’, and ‘Agenda for the future: security process. to technological developments, Balancing facilitation and aviation Technological progress serves • Backscatter ionising radia- security’. ACI EUROPE Director both security and facilitation. tion security scanners are not General Olivier Jankovec participated Reference was made to secu- allowed, except as part of an ACI EUROPE believes that in this third session, where he outlined rity scanners and the legislative authorised trial; any solution that allows the basic concepts underlying the proposal to allow their use at EU • Passengers are entitled to opt out the removal of the current joint ACI EUROPE and Association airports, improvements to liquid ban on LAGs should be and be searched by an alternative of European Airlines Better Security explosives detection systems, and passenger friendly and, method; therefore, enhance the risk-based security project. biometric identification technolo- • Security scanners should move passenger experience. It was widely agreed that, 10 gies. The conference concluded towards the use of automatic years on from 9/11, civil aviation that the EU should continue to threat detection (ATD) to obviate is protected by a robust security support initiatives aimed at devel- the need for human screeners; regime. However, while, statisti- oping new technology, particularly and cally, the threat posed to aviation high-speed detection systems • The use of security scanners is remains relatively small, air travel and those that allow a smoother not mandatory. continues to be an attractive, high throughput of passengers, bag- visibility target for international gage and cargo. Security Scanners are already terrorism. The conference partici- However, beyond the operational in place at Amsterdam Airport pants discussed how to develop aspects and the technological Schiphol and Manchester Airport aviation security policy further, in progress, the fact remains that avi- (under trial), while a number of other order to efficiently address the ation is global, and so too is the airports are also exploring the possi- evolving threat. threat. A proactive international bility of investing in this technology. Participants agreed that the agenda is, therefore, essential. development of a common Participants at the EU conference High Level Conference European risk assessment for agreed on the need for robust The Polish Presidency of the EU cargo and mail security has been global rules, through ICAO, to (running from 1 July to 31 December positive. Security measures can effectively address current threats. this year) has been particularly active and should relate to the risk they With this in mind, ICAO’s own on transport. In the weeks following intend to mitigate. If a high quality High Level Conference on Aviation the 10th anniversary of the 9/11 risk assessment is available, secu- Security is set to take place in Terrorist Attacks and in partnership rity resources can be targeted to September 2012. It should pro- with the European Commission, it where the risk is greater. vide a welcome opportunity to hosted a High Level Conference There was also agreement on move forward. An OSI Systems Company SCAN MORE. SECURE MORE.

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37 airports to be connected to rail and road by 2050 Austria A unified transport Vienna International Airport Belgium Brussels Airport Czech Republic network: European Prague Ruzyne Denmark Copenhagen Airport Commission Finland Helsinki Airport France Lyon-Saint Exupéry Airport Nice Côte d’Azur Airport proposes revision of Paris-Charles de Gaulle Paris-Orly Germany Berlin Brandenburg Airport Düsseldorf International TEN-T guidelines Frankfurt Airport On 19 October, the European Commission adopted a proposal to transform Hamburg Airport Cologne/Bonn Airport the existing patchwork of European roads, railways, airports and canals Munich Airport into a new Trans-European Transport Network (TEN-T). The new policy Stuttgart Airport follows a major two-year consultation involving Member States, regions and Greece stakeholders, and establishes a Core Transport Network to be established by Athens International Airport 2030. Ross Falconer reports. Hungary Budapest Airport The TEN-T policy exists good connections Europe will not States, with some EU transport and Ireland to put in place the transport infra- grow or prosper.” regional funding possibilities. Dublin Airport structure and interconnections to He added: “There are 82 air- “Taken as a whole, this pro- underpin the Single Market. It is ports on the new Core European gramme will bring together some Italy designed to support growth, jobs Transport Network (TEN-T core net- €200-250 billion of spending. The Milan-Linate and EU competitiveness. Since the work) published last month. There is bulk of that infrastructure spending Milan-Malpensa 1980s, TEN-T policy has focused an obligation for 37 of those airports is foreseen and will be financed by Rome-Fiumicino EU money on supporting the to be connected to rail (national rail national governments. An additional development of key European infra- network). The numbers speak for €31.7 billion will come from the The Netherlands structure projects. themselves. They send a very clear Connecting Europe Fund, out of Amsterdam Airport Schiphol The new TEN-T network consists signal about the high political impor- which €10 billion will be ring-fenced of two layers – a Core Network tance given to airports in the future for related transport infrastructure Poland to be completed by 2030 and a European transport infrastructure.” investments inside the Member Warsaw Chopin Airport Comprehensive Network feed- TEN-T is also an important tool to States eligible under the Cohesion ing into that, to be completed by achieve the overall target included Fund. That money and an overall Portugal 2050. The Comprehensive Network in the Transport 2050 White Paper EU framework means that instead Lisbon Airport will ensure full coverage of the EU to reduce emissions from transport of fragmented national projects, and accessibility of all regions. by 60% by 2050. All TEN-T projects projects will join up to form a coher- Spain Meanwhile, the Core Network will must meet requirements in terms of ent whole,” explained Kallas. “It all Barcelona Airport prioritise the most important links planning and sustainability set out adds up to a joined up network Madrid-Barajas Airport and nodes of the TEN-T, to be fully under EU environmental legislation. which will deliver efficiency savings Palma de Mallorca Airport functional by 2030. Both layers for Europe’s businesses of over include all transport modes. Core Network – the funding €300 billion by 2030.” Sweden Siim Kallas, European Financing proposals were also Transport is fundamental to an Stockholm-Arlanda Airport Commission Vice-President published for the period from 2014 efficient European economy, and Responsible for Transport, said: to 2020, with an emphasis on filling the new Core Network will remove United Kingdom “Transport is fundamental to an in cross-border missing links, remov- bottlenecks, upgrade infrastructure Birmingham Airport Edinburgh Airport efficient EU economy, but vital ing bottlenecks and making the and streamline cross border trans- Glasgow Airport connections are currently miss- network smarter. The core TEN-T port operations for passengers London-Gatwick Airport ing. Europe’s railways have to use network will be supported by a and businesses throughout the London-Heathrow Airport 7 different gauge sizes and only Comprehensive Network of routes, EU. It will also improve connections London-Luton Airport 20 of our major airports and 35 of feeding into the Core Network at between different modes of trans- London-Stansted Airport our major ports are directly con- regional and national level. This port, while contributing to the EU’s Manchester Airport nected to the rail network. Without will largely be financed by Member climate change objectives. MARK YOUR DIARIES 2012

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aci-diaries-A4.indd 1 22/11/2011 09:50 32 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS world business partners

ACI EUROPE’s experienced and knowledgeable personnel keep the channels of communication open, acting as effective industry contact and reference points for all WBPs. World Business Partners & Airports: Engaging for Mutual Benefit The ACI World Business Partner (WBP) programme was rebooted at the beginning of 2010, with coordination moving from ACI WORLD to each of the ACI regions. ACI EUROPE has made gains in reconnecting with former WBPs and broadening the membership of the programme, all the while seeking to improve the value it offers members. Donagh Cagney & Ross Falconer report.

If there was ever an industry – see chart. And in keeping with this in which ‘no man is an island’, then approach, the WBP programme is aviation is most surely it. Success also structured so as to allow airport WBP MEMBERSHIP BY SECTOR within the industry, be it in day-to-day suppliers the level of involvement operations or longer-term financial that best suits their business needs, objectives, is heavily dependent offering a choice of ‘Gold’ and upon cooperation and information ‘Silver’ memberships. exchange between all players in Reflecting the ethos of the pro- the industry. Airport suppliers are gramme, Gold membership entitles no exception to this, and the most WBPs to join and actively participate dynamic of these realise that they in ACI EUROPE’s five specialised have an important and active role to committees. These committees play at the very heart of the indus- cover a wide range of areas – try. The ACI WBP programme is run Economics, Environment, Security, with this ideal in mind. Facilitation & Customer Service, and Technical & Operational Safety Active involvement in the – and so all WBP members should airport industry find a committee of interest directly Here in Europe, the programme related to their business. To ensure currently has 157 members, and has that WBPs are fully involved, 2 slots been tailored to be of value to airport on the agenda are always reserved suppliers from all backgrounds, with for WBP presentations. And of membership from a wide range of course, alongside the committees’ different airport-related disciplines formal order of business, WBP C

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K 34 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS world business partners

participation provides unparalleled networking opportunities. The 5 ACI EUROPE committees are regularly attended by a core group of more than 200 senior level personnel from a range of European airports, both big and small. Dr Padraig Dixon, Senior Consultant at Oxera Consulting, and member of the Economics Committee, recently returned from Lisbon, Portugal where he partook in the committee meeting, spoke about his experience: “We’ve been involved in the Economics Committee for some time now,” he reflected, “and our reasons for participating are as relevant as they’ve ever been. In our business the only way you can really add value is if you truly understand the core industry issues, not to mention the people dealing with these issues. And the best way of gaining that understanding is by getting actively involved through these kind of opportunities.” Lorenzo Belicchi, Airport Sales Active involvement in the ACI EUROPE World Business Partners programme helps build strong and Director at SITA, led a workshop on mutually-beneficial relationships between members and European airports, and as such represents a IT Trends at the Regional Airports’ unique opportunity for airport suppliers. Conference & Exhibition in Cagliari, Italy. Speaking about his motivations for doing so, he said “These conferences bring senior decision makers and conferences. To this end ACI own information and messages, monthly airport traffic data and all together from across Europe. While EUROPE’s experienced and knowl- either with ACI EUROPE’s wider committee presentations and docu- attendance at these events is a edgeable personnel keep the membership base, or targeted mentation. The two-way relationship good start, active participation is channels of communication open, purely to airports. is also replicated online, with an just as important. There needs to acting as effective industry con- And since the best engagement active Linked In discussion group be a two-way conversation between tact and reference points for all is informed engagement, the WBP where all are encouraged to join the you and your clients, and you WBPs. And in line with the WBP programme is also reinforced by conversation. need to be proactive to make sure programme’s ethos of active partici- a wide stream of industry informa- Active involvement in the ACI this happens.” pation, WBPs can also share their tion and insight. WBP members EUROPE World Business Partners However, the chance to actively are automatically entitled to ACI programme helps build strong and engage with senior airport manage- EUROPE’s range of publications, mutually-beneficial relationships ment is not limited just to committee including a daily news roundup, a between members and European meetings. All WBP members, both bi-monthly internal newsletter ‘Taxi airports, and as such represents Gold and Silver, are entitled to apply Lights’ and copies of this quarterly a unique opportunity for airport to join ACI EUROPE’s Commercial magazine. This is all backed up by suppliers. Forum, which concentrates on the the newly revamped ACI EUROPE For more information, and for a full generation of non-aeronautical rev- website, with exclusive access for list of membership benefits, please enues, and the Regional Airports’ WBPs to the Members’ Room, visit http://www.aci-europe.org/ Forum, which addresses the spe- which hosts a range of additional membership/world-business- cific needs of European airports information, including detailed partners.html with traffic of less than 5m passengers per annum. WBP members are also encouraged to engage with airports in ACI EUROPE’s schedule of conferences and exhibitions, with Dr Padraig Dixon, Senior Consultant at Oxera a suite of preferential treatments. Perks include priority considera- Consulting, and member of the Economics tion for speaking and sponsorship opportunities, advance information Committee: “In our business the only way you on events (including delegate lists), a dedicated WBP meeting during can really add value is if you truly understand the ACI EUROPE Annual Assembly and Congress, and more. the core industry issues, not to mention the

A two-way flow of people dealing with these issues. And the best information way of gaining that understanding is by getting Aviation is a non-stop business, and so WBP members’ actively involved through these kind involvement with airports cannot be limited to committee meetings of opportunities.” ACI EUROPE PRESIDENT COMMUNIQUé AIRPORT BUSINESS WINTER 2011 35 Collier to join LCY; remains ACI EUROPE President

It has been announced that significantly improved the customer ACI EUROPE President Declan experience. He has also overseen Collier is to leave his position as implementation of an innovative non- CEO of Dublin Airport Authority aeronautical revenues strategy. (DAA) and take up a new role as “I consider myself very fortunate Chief Executive of London City to have had the opportunity of work- Airport in early 2012. He informed ing at DAA during such an exciting ACI EUROPE President Declan Collier is to leave his position as the DAA Board that he would not and challenging time in its devel- CEO of Dublin Airport Authority (DAA) and take up a new role as seek to renew his current contract, opment and with such committed Chief Executive of London City Airport in early 2012. which expires in early April 2012. Board members, management and Collier has been in his role at the staff,” said Collier. “Despite the cur- DAA since April 2005. His tenure rent difficult economic environment, He added: “I am really looking (current CEO) and his team.” has seen the successful delivery I know that by delivering the facilities forward to my new role at London Collier will remain ACI EUROPE of the €1.2 billion capital invest- required for future growth and by City, and to playing my part in the President for the full term of office, in ment programme at Dublin Airport, rigorously managing its costs, DAA future growth and development of accordance with the terms of Board including the opening of the flagship has a bright future ahead and I wish the airport following the great work membership and Presidency as per new Terminal 2 last year, which has it every success.” carried out by Richard Gooding the ACI EUROPE Statutes. Water Management Workshop The management and treatment of water within the environs of airports remains an important topic, and one that is of particular concern to the communities within which individual airports operate. In light of this, ACI EUROPE organised a free workshop on the subject at its Brussels headquarters on 15 September. The workshop addressed both the issue of water quality and the fact that water is a scarce resource. The morning session included a presentation from Jacques Delsalle, DG Environment – Unit Protection of Water Resources, entitled ‘A blueprint for safeguarding European Brussels Airport’s Christel Vandenhouten presented a case study on ‘Water efficiency’. waters’. Sabine von Wirén-Lehr of the European Water Partnership followed with a focus on ‘Water stew- technical solution to improve water Budapest Airport’s Gábor Szarvas response to a water crisis?’ ardship in Europe’. COFELY Airport efficiency at airports’. on ‘Water quality at airports’, For more information, please Services’ Piet de Grauwe, Business A series of airport case stud- Swedavia’s Lena Wennberg on contact Chrystelle Damar, ACI Development Manager, and André ies followed in the afternoon ‘A comprehensive water manage- EUROPE’s Environmental Strategy Bailleul, Operations Manager, then from Brussels Airport’s Christel ment policy’, and Dublin Airport & Intermodality Manager: chrystelle. delivered a presentation on ‘A Vandenhouten on ‘Water efficiency’, Authority’s Martin Doherty on ‘What [email protected]. 36 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS AIrport SECURITY

The new £45 million South Terminal Security product comprises 19 lanes – 15 standard lanes plus two lanes each for passengers who require assistance and premium passengers.

The £45 million investment in redeveloping the security search area in London Gatwick’s South Terminal came with a promise of ensuring that every passenger will be processed through security in no London Gatwick’s futuristic more than five minutes. Comprising 19 lanes – 15 standard lanes, two for passengers who require assistance and two for premium passengers – the new product allows for 5,000 passen- security product gers to be processed per hour – a Making use of the latest in biometric technology and self-service, the new 25% increase in efficiency. South Terminal Security product at London Gatwick Airport provides an insight “The old security product was spread across three locations on into next generation airport security. Ryan Ghee reports. two floors, so we’ve created a new single security area,” said Geoff Williams, Head of Security, Gatwick Airport. “An interesting statistic is that every second, a passenger will be leaving the security area and entering the departure lounge. The Knowledge and focus on idea of passengers queuing for no more than five minutes fits in with our motto: ‘We hate queues’.” An innovative aspect of the secu- aviation security rity product is the airport’s adoption Securitas Aviation provides customised security services and of Iris at a Distance (IaaD) tech- solutions to airports, airlines, and airport-related customers. nology. The technology is known Through individual national companies, Securitas is present at over 150 as MFlow Track and has been airports in Europe, North America, Latin America and Asia with a workforce of about 20,000 staff. supplied by Human Recognition Its dedicated aviation and airport security employees are highly trained Systems in partnership with AOptix according to national, European and International regulations and Technologies Inc. It is able to locate receive specific training such as cargo security, dog security, and capture the iris of the pas- documentation control, screening training and other task related training. senger, as opposed to the user The company’s aim is to raise awareness, to protect airport having to stand in an exact location environments, airport staff and passengers. for the capture to be successfully Threat Detection through Electromagnetics

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Rapiscan’s award-winning RTT Rapiscan Systems is proud to announce that it has been awarded Best Innovator 2011/2012 for the Real Time Tomography (RTT) system at the UK Airport Operators Association Annual Conference. The RTT is a high speed, next generation baggage screening detection system that enables airports to automatically inspect checked passenger baggage for explosives and other potential threats. Enabling airports to screen up to 1,800 bags per hour with high-resolution 3D images, it provides faster and more accurate bag screening than all currently installed hold baggage handling systems. Rapiscan Systems will also be exhibiting at ACI Airport Exchange 2011, Abu Dhabi, 28-30 November, showcasing their Dual View Advanced Technology screening equipment. The 620DV is one of the most advanced checkpoint inspection systems in the world because it takes multiple views of a carry-on bag in the same time that it takes existing X-ray machines to show a single view, The RTT is a high speed, next generation baggage improving passenger throughput whilst also minimising hand searches by allowing screening detection system that enables airports to cluttered bags to be cleared on screen. Rapiscan will also be providing an automatically inspect checked passenger baggage exclusive demonstration of the 3D images the award-winning RTT can provide to for explosives and other potential threats. significantly improve the detection of potential threats.

completed, thus speeding up the Flexible design process. All the passenger has to Due to the ever-changing nature do is place their boarding pass on of airport security, Williams also a reader and the gate opens within explained that flexibility has been three seconds. built into the new security product to Colour coding and screens dis- ensure that London Gatwick is well playing actual queuing times have positioned to react to any future also been implemented to simplify developments. the security process as far as pos- “Extra cabling and space has sible. Williams said: “The idea is been built in should we need to make the whole process more to adopt new technology in the welcoming. We’re giving people a future,” he said. “The security choice and they are able to avoid the process will continue to evolve longest queues if they’re in a hurry. and we’ll be able to respond Not all travellers are the same. very rapidly.” “Having listened to our passen- For the passenger, however, the gers and watched their behaviour in focus is not on the long-term secu- the security area, we have provided rity plans, but on the product that different services for families, PRMs is offered now and while the aim to (Passengers with Reduced Mobility) process all passengers within five and others who might need some minutes may appear optimistic, at assistance, and we have created two present, the average passenger Williams: “We’re giving people a choice and they are able to special lanes just for those groups. travelling from London Gatwick avoid the longest queues if they’re in a hurry.” This has also allowed us to speed up completes the security process in processing through the other lanes.” less than two minutes. ProVision ATD advanced imaging technology The TSA-approved ProVision ATD (Advanced Target Detection) quickly screens subjects to effectively reveal a broad range of concealed objects. These objects may be made of both metallic and non-metallic material, such as liquids, gels, plastics, metals, powders, very thin sheet explosives, bulk explosives and ceramics. After a passenger is scanned, advanced software processes the data directly. The system clears most passengers by displaying the letters “OK” on the operator’s LCD control panel. If a potential target is detected, an outline highlighting the area(s) of concern is placed on a generic mannequin that is displayed on the operator’s screen. Based on local regulatory requirements, the security staff can then perform a directed search to assess the situation. ProVision ATD’s patented millimeter-wave sensing technology uses safe radio waves. ProVision ATD does not use ionising radiation, such as X-rays, and is tens of thousands of times less powerful than other commercial radio frequency devices, such as cell phones and wireless handsets. ProVision ATD’s millimeter-wave technology has been extensively evaluated by regulators worldwide including the U.S. Food and Drug Administration, Health Canada and ProVision ATD does not the Dutch Institute of Applied Science (TNO) and found to be completely safe. use ionising radiation, A quick two-second scan provides security personnel with data needed to confidently clear individuals through such as X-rays, and is checkpoints. With less than ten seconds total processing time for a complete multidirectional view, the system tens of thousands of times less powerful than processes 200 to 400 people per hour. other commercial radio Over 900 ProVision systems have been procured worldwide, and over two thirds of these are ProVision ATD systems. frequency devices.

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The findings of SITA’s 8th Annual Airport IT Trends Survey state that 53% of airports are planning to increase the number of check-in kiosks available to passengers, while 25% plan to introduce kiosks for new services such as bag tag printing and self-scanning of documents.

The increasing importance of self-service is aptly highlighted by SITA’s 8th Annual Airport IT Trends Survey, which was released in October. The survey, which is based on responses from airport Embracing automation to operators representing the views of 198 airports and almost 50% of the global traffic, found that ‘improving customer service’ is the top driver for new technology investments in airports, with 63% considering this enhance customer service their highest priority. With the adoption of self-service technologies in the airport environment The findings also state that 53% consistently increasing, automation is fast becoming a vital part of the overall of airports are planning to increase the number of check-in kiosks avail- air travel process. Ryan Ghee discussed how automation is impacting on able to passengers, while 25% plan airport customer service levels with Catherine Mayer, vice president, SITA. to introduce kiosks for new services such as bag tag printing and self- scanning of documents. By 2014, 38% of airports will have introduced e-gates for self-boarding, 42% will have e-gates for checkpoints, and 51% will have introduced common- use bag drop locations. “Automation, including additional self-service applications, will continue to grow in the airport environment simply because technology is the key enabler for a simplified, smooth travel journey,” explained Mayer. “For instance, in the recent SITA Passenger Self-Service Survey, we found that 70% of the passengers interviewed welcome self-boarding and 79% want more airline self-service options, including airport applications.” This enthusiasm towards self- service from both airport operators and passengers has contributed 71% of respondents to SITA’s 8th Annual Airport IT Trends Survey said they would implement to the rapid adoption of automated automated passenger monitoring in different areas of the airport to help reduce congestion and services and facilities throughout facilitate the integration of required data with multiple systems. the air travel process, which has 42 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS self-service technologies

been driven by the many benefits that are offered. “For the passenger, automation provides options, including con- Leading IT integration trol over their travel journey,” Mayer The main objective of TAV IT is to establish and deliver integrated turnkey airport systems, continued. “Whether the passen- redefining how an airport is operated by not only providingI T solutions but also increasing ger wants to check-in via a mobile awareness and offering new ways of improving efficiency. device, web or kiosk at the airport, TAV IT’s products and services all comply with internationally accepted ITIL, COBIT and ISO standards. or still meet with an agent at the TAV IT’s integrated structure deploys and manages any system and integration in the field of aviation with its ticket counter, technology has pro- own expert teams in: Requirements Management Consultancy; Operating System, Data Storage and Data vided the choice. Automation also Base Consultancy; Special Airport Systems Consultancy; IT Service Management Consultancy; Airport CDM reduces the time required to per- Consultancy; Master System Integration; ITIL Consultancy for Airports; and ERP Consultancy for Airports. TAV IT’s product portfolio of Special Airport Systems includes: Airport Operational Database (TAV IT AODB); form many processes, including Information Broker (TAV IT IB); Flight Information Display System (TAV IT FIDS); Resource Management System check-in, boarding, verification and (TAV IT RMS); IATA Parser; VIP/CIP Operation & Reservation Suite; and TAV IT Mobile Applications. access to areas. TAV IT is constantly developing new products for the industry, and has also recently added to its portfolio “For the airport, automation customised mobile applications for airports, developed for BlackBerry, iPhone, iPad and Android devices. helps to provide alternative ways TAV IT Mobile Applications provide all the information passengers require for a smooth and pleasant trip all to increase throughput without conveniently at their fingertips. expensive capital investments or TAV IT’s products and services are used in many airports in Europe, Asia and North Africa. construction of new facilities; it helps to reduce congestion.” TAV IT’s products and services all Furthermore, Mayer also out- comply with internationally accepted lined that automation provides ITIL, COBIT and ISO standards. airports with important, accurate data and information, which can be shared in real-time, eliminating the need for manual entries and risk of human error.

Real-time data Having access to real-time information is a vital component of the modern day airport and as well as allowing for increased levels of customer service, particularly through resource optimisation, it can also help to ensure safe and secure operations and achieve operational Intelligent Airport is essentially an smartphone enables airports to pro- the communication and data device and business efficiencies. airport that has the ability to track, vide additional passenger services of choice for users in general,” she Mayer added: “Business manage and share real-time infor- that both augment and improve the added, “so airports really have no Intelligence solutions will also mation; optimise its processes and journey through the airport. choice but to continue to invest in enable airports to remain flex- decision-making for all stakehold- “Smartphones are quickly becoming these solutions to find new benefits.” ible, optimise processes, and make ers; and enhance the passenger timely decisions throughout all journey. According to Mayer: “The types of operations, even irregular exciting thing about the Intelligent operations.” Airport is that components of it have According to SITA’s survey, 76% already been adopted on a wide- ARINC’s unique insight of airports have plans to implement spread basis.” ARINC has provided leading edge solutions to key airport better real-time resource visibility development projects across the Middle East, including and planning by 2014, and 71% Smartphone-inspired Dubai Airport T3/C2 and Cairo TB3 – some of most technologically of respondents said they would automation advanced and integrated airport implementations anywhere in the implement automated passenger The ability to harness real-time world. Its experience of these projects, and the current implementation monitoring in different areas of information has also been aided by of New Doha International Airport, has given the company unique the airport to help reduce conges- the rapid adoption of smartphones insight into the evolution of airports across the region. tion and facilitate the integration of among passengers, allowing for Whilst such developments will deliver the next generation of required data with multiple systems. new services such as Bluetooth- enhanced passenger experience, the utilisation of existing airport “Such collaborative solutions also based passenger tracking, accurate facilities must be maximised to ease the pressure until new and enable airports to improve customer queue measurement and mobile expanded amenities are completed. Those airports that are, service by using the information to wayfinding. A report released ear- understandably, reluctant to invest heavily in their older facilities can benefit from ARINC’s lower-cost hosted services in which IT track service level agreements and lier this year by market research firm applications are run on a remote central server that is linked to key performance indicators,” Mayer Parks Associates stated that the client workstations by a secure wide area network. said. “For instance, earlier this year, number of global smartphone users The vMUSE Enterprise passenger check-in service connects airport SITA and Copenhagen Airport is expected to increase from the check-in agents to ARINC’s Global Processing Center, where announced the completion of an 2010 level of 500 million, to 2 billion they access a virtualised workstation. This enables airports to take automated passenger monitoring by 2015; something that will inevi- advantage of the latest cloud computing technologies and achieve pilot, which continues to operate tably impact on the air travel sector. CUPPS compliance without the expense of investing in a whole today, providing actionable data Mayer said: “Smartphone new set of on-site infrastructure and the skilled staff required to to achieve greater operational effi- technology is having the big- maintain it. ciency and passenger satisfaction.” gest impact on the travel process Real-time information is a con- simply because customised infor- cept that is also central to SITA’s mation and activities are available ‘Intelligent Airport’ vision. The to the user anytime, anywhere. The ESCO-ZA_ACI_Eur_Airport_Bus_Ad_Wtr2011.pdf 11/10/2011 2:45:35 PM

CMY

wayfinding 44 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS ADAC

ADAC is currently considering bids from six consortia for the construction of the new Midfield Terminal Complex, which is due to go live in 2017.

The project to upgrade Abu Dhabi International Airport’s Terminal 1 was completed in early November following 10 months of work. At the heart of the project was Abu Dhabi Airports Company’s T1 refurbishment the (ADAC) desire to offer the best possible passenger experience and bring the facility in line with Terminal 3, which opened in 2009. In total, the extension of the terminal has seen it expanded to cover latest stage of ADAC’s an area of 23,000sqm, the number of check-in counters has been increased to 53, additional immigra- tion counters have increased the total number to 16 in departures long-term vision and 18 in arrivals, while three arriv- The latest investment in Abu Dhabi International Airport als e-gates for automatic processing has seen the complete refurbishment of Terminal 1, are in place. Each of these upgrades has contributed to an increase in the extending capacity by 20% and significantly enhancing overall Terminal 1 capacity to 5 mil- the passenger facilities. Ryan Ghee reports. lion annual passengers.

“At Abu Dhabi Airports Company, As part of the refurbishment, we are constantly striving to elevate the retail and food and bever- the travel experience and ensure age (F&B) facilities have also clients, whether passengers or air- been subject to investment with lines, enjoy a unique journey,” said new units added and the layout Eng. Ahmed Al Haddabi, Chief improved to enhance the journey Operating Officer, ADAC. “Driven for the passenger. Passengers from this ambition, T1 underwent now have a choice of 27 outlets, a thorough and carefully designed while the airport hotel and hos- upgrade plan to bring it in line with pitality lounges have also been Terminal 3, and ensure that custom- extensively renovated. ers using any part of Abu Dhabi Elsewhere in the terminal, International Airport will have a wayfinding has been improved, Passengers travelling through Abu Dhabi International Airport’s T1 now have a choice of 27 retail and F&B outlets. refreshing and efficient start or end additional seating and improved to their journey.” air conditioning has been installed,

46 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS ADAC

Haddabi: “T1 underwent a thorough and carefully designed upgrade plan to bring it in line with Terminal 3, and ensure that customers using any part of Abu Dhabi International Airport will have a refreshing and efficient start or end to their journey.”

while the lighting in the terminal has been enhanced. ADAC has also embraced self- service and Terminal 1 now includes 10 self-service check-in kiosks, in Dubai International Airport addition to the eight in Terminal 3, while offsite check-in is available in three locations: City Check-in chooses CEM Systems at Abu Dhabi City, Expo Check-in CEM Systems, part of Tyco Security Products, has been awarded the contract to secure the at Abu Dhabi National Exhibition new Concourse 3 at Terminal 3 in Dubai International Airport. The industry-renowned CEM Centre, and self-service kiosks at AC2000 security management system will be installed to ensure the highest level of security. Park Rotana Hotel. Concourse 3, which will take a similar shape to Concourse 2, is predicted to handle 15 million passengers annually. It is being constructed to accommodate 20 aircraft stands, of which 18 will be exclusively for use Continuous growth by the Airbus A380-800, and the remaining 2 for the Boeing 777. “Being awarded the contract to secure Dubai International Airport is a significant win for CEM in the This upgrade to Terminal 1 – Middle East,” said Philip Verner, regional sales director EMEA, CEM Systems. “Dubai International Airport which has been in operation for joins some of the world’s most prestigious aviation sites by selecting the CEM AC2000 system to secure almost 30 years – is part of the Concourse 3, Terminal 3.” wider Capacity Enhancement Work on Concourse 3 began in 2008 and it is expected to open in 2012. It is reported this is part of a Program 2012, which is ADAC’s much wider multi-billion dollar programme to upgrade and extend Dubai International Airport, making it one interim solution to cater for the of the world’s largest airports by 2025. anticipated traffic growth in the Visit CEM Systems at Airport Exchange 2011, ADNEC, Abu Dhabi, 29-30 November, Stand 2 where CEM Emirate and the region, whilst the will showcase its leading integrated access control security solutions. On display will be CEM AC2000 AE new Midfield Terminal Complex is (Airport Edition), the industry’s only airport specific access control solution, andCE M’s advanced range of under construction. Once com- hardware products and solutions for airports. plete in 2017, the new terminal will offer a long-term solution to the rapid rate of growth, increasing Between July and September, passenger numbers surpassed equally positive results, with the the overall capacity to 27-30 million 3.3 million passengers passed 1 million for three consecutive three-month period showing an passengers. through Abu Dhabi International months, with September traffic increase of 7%, and the month of The airport’s performance in Airport – a 15% increase on the alone showing a 17.1% increase September again the standout per- Q3 2011 epitomises the positive same period in 2010. For the compared to September 2010. former with a 10.8% rise. passenger forecast for the region. first time in the airport’s history, Cargo volumes presented “The passenger activity increases ADAC COMMUNIQUé AIRPORT BUSINESS WINTER 2011 47

at Abu Dhabi International Airport are certainly a positive economic indicator for the UAE (United Arab Emirates) and the region,” Al Haddabi said. “It is especially encouraging that we are seeing sustained growth throughout the year. We are thrilled with the positive passenger activity results of the third quarter of this year and it is clear that both business and leisure travellers are choosing Abu Dhabi International more and more as their portal to the world.” The year-to-date figures also make for positive reading for ADAC. In comparison to 2010, between January and September this year, passenger throughput increased by 13% overall to more than 9 million.

Midfield Terminal Complex Following the completion of Terminal 3 in 2009 and the recently completed refurbishment of Terminal 1, the next stage of the ADAC master plan is focused on the construction of a brand new Midfield Terminal Complex, which is due to become operational in 2017. This project is key to the airport’s Haddabi: “The passenger activity increases at Abu Dhabi International Airport are certainly a positive long-term growth strategy and economic indicator for the UAE and the region.” ADAC is currently considering bids from six consortia for the AED11.7 billion (€2.36 billion) project. 700,000sqm terminal, on which carrier Etihad Airways, highlight in the short-term, the addition of Al Habtoor-Murray & Roberts, construction work is expected to the significant potential of Abu the Midfield Terminal Complex in Bechtel-Al Jaber, Hyundai commence in Q2 2012. Dhabi International Airport as a just over five years time will be a Engineering & Construction- The ongoing investment, along gateway to the Emirate of Abu key milestone in helping ADAC Kumho, Larsen & Toubro-NPC, with the positive passenger and Dhabi and the wider region. With achieve its goal of establishing Samsung-ACC and TAV-CCC have cargo growth forecasts and the the sharp rise in passenger traf- Abu Dhabi International Airport as all submitted bids to construct the continued expansion of home fic set to fulfil the existing capacity a world-class global hub. Vanderlande’s proven reputation for baggage handling systems With a long-established local presence in the Middle East and surrounding countries and a track record of numerous successful projects, Vanderlande Industries has a proven reputation as a reliable partner for baggage handling solutions. The partnership starts with the design and turnkey delivery of a state-of-the-art baggage handling system. But it also includes performance monitoring by smart software solutions, continuous support in identifying possible process or system improvements, and maintenance right through the system life-cycle, even including where necessary a 24/7 on-site presence. This complete range of services and support forms the basis for the long-term relationships between Vanderlande and many airports throughout the region. Vanderlande Industries is also the only total OEM supplier (original equipment manufacturer), with its own design and manufacturing, and own software. Recent baggage handling system projects have been successfully completed by Vanderlande in the Middle East region: Bahrain, Kuwait, Saudi Arabia, UAE, Yemen, Oman, Syria, Turkey, Iraq, Iran, Cyprus, Egypt, Tunisia, Algeria and Libya. And recently two major orders were received: The government of Oman awarded Vanderlande the contract to provide the baggage handling systems for both Muscat International and Salalah airports. Vanderlande Industries has also Recent baggage handling system been awarded the contract to supply and install the baggage handling system for the new projects have been successfully terminal at King Abdulaziz International Airport in Jeddah, Saudi Arabia. completed by Vanderlande in Bahrain, Further strengthening its presence in the Middle East, Vanderlande opened a regional office in Kuwait, Saudi Arabia, UAE, Yemen, Dubai. From this office the company is able to offer a more rapid and direct response towards Oman, Syria, Turkey, Iraq, Iran, Cyprus, its customers in the region, and to extend its service capabilities at local level. Egypt, Tunisia, Algeria and Libya. 48 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS middle east round-up

The expansion project at Bahrain International Airport will expand capacity from 9 million to 13.5 million, and is expected to be Photo: BAC complete by 2015.

Photo: BAC Bahrain plans major capacity expansion

A significant expansion Gulf. The development will build on Al Rumaihi: “We must ensure that BIA fulfils the potential and project at Bahrain International this historical position, transforming mandate set by Bahrain’s Economic Vision 2030, connecting our Airport (BIA) will see its capacity it into a vibrant platform for travellers nation to the world and contributing to its socio-economic progress.” increased by 50% to 13.5 million and reinforcing the role it plays as a annual passengers. The project, gateway to the world. which is currently at the design “We must ensure that BIA fulfils the well as nine remote gates and 40 access they demand for the future, phase, is expected to be complete potential and mandate set by Bahrain’s additional check-in counters. The but also in bolstering the growing by 2015. Economic Vision 2030, connecting expanded airport will also feature aviation and logistics industry in the Khalid Al Rumaihi, Chairman, our nation to the world and contribut- an enlarged transfer facility. Kingdom,” Al Rumaihi added. Bahrain Airport Company (BAC), ing to its socio-economic progress.” “The plans we are initiating for “Furthermore, it will provide pas- said: “Bahrain International Airport The expansion will see the an expanded international airport sengers with an improved experience is a vital component of Bahrain’s existing airport expanded by are essential to Bahrain’s continued and increase opportunities for BAC economy, with its strategic geo- 40,000sqm, with as many as five development, not only in provid- to generate revenue, which can then graphical location in the heart of the new contact gates being added, as ing businesses in Bahrain with the be reinvested in the airport.” New KAIA set for 2014 opening The first phase of the con- offered by the existing airport. A new Air Traffic Control complex development, which will be under- struction of the new King Abdulaziz At the heart of the new airport will and tower, new taxiways, redeveloped taken up to 2035 and will see overall International Airport (KAIA) in be the state-of-the-art terminal facil- airside and landside road networks, capacity further increased to 70-80 Jeddah, Saudi Arabia, is scheduled ity, covering an area of 670,000sqm utilities networks, and service and million passengers. for completion in 2014. Construction and operating as a domestic and support buildings are all also included Throughout the construction of of the airport commenced in 2006 international hub. It will also operate in Phase One. The first phase of the the new airport, emphasis has been and once it becomes operational, as a multi-modal hub, with a high- Cargo Village and Airport City is also placed on environmental efficiency it will be able to cater for 30 million speed rail service to serve Makkah scheduled to be in place by 2014. and a target is in place to achieve annual passengers, in comparison and Madinah currently under The development of the new KAIA Leadership in Energy & Environmental to the 13 million capacity currently construction. also includes two further phases of Design (LEED) Silver status. Guiding you safely to a green future

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The name Analogic is a registered trademark of Analogic Corporation.The globe logo is a trademark of Analogic Corporation. 50 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS efficiency in AIRPORT DEVELOPMENt

Heimberg: “Berlin Brandenburg Airport will be approximately 27% more efficient than required by law in 2007, when planning started.” (Photo: Günter Wicker) Efficiency at the heart of European airport development The construction of the As a key requirement of any airport development project, environmental new Berlin Brandenburg Airport, the efficiency is placed towards the very top of the agenda from the initial planning £1.2 billion (€1.4 billion) redevelopment of Gatwick Airport, and the stages through to the day-to-day operation of the facilities. Ryan Ghee investment in developing facilities at explores how the environmental considerations have been managed across Frankfurt Airport currently represent three of the most significant industry three of Europe’s largest ongoing airport development projects. projects in Europe. While all of the projects are cen- tred on enhancing facilities in order to provide more efficient operations that the environmental impact of the Earlier this year, Frankfurt Airport for Terminal 1 is planned, the new and an improved customer experi- development and operation of the – the very first airport to become Pier A-Plus will be an energy-opti- ence, an environmental focus has airport is minimised. Airport Carbon Accredited after mised building, and the construction been placed at the heart of each of “Two years ago, Fraport under- ACI EUROPE launched the pro- of Fire Station 4 has seen the intro- them to both satisfy ‘green’ regula- took a reorganisation with the gramme in 2009 – achieved the duction of Fraport’s first carbon tions and to set a benchmark for environmental division placed next ‘Reduction’ level of accredita- neutral building. future developments. to the social and economic divi- tion and is progressing well in its sions,” said Dr. Peter Marx, Head efforts to achieve the third level – London-Gatwick Frankfurt Airport of Environmental Management, ‘Optimisation’ – in 2012. The redevelopment of Gatwick At Frankfurt Airport, the envi- Sustainability Management Division, One of Fraport’s key targets is Airport entails a multitude of various ronmental responsibility lies with Fraport. “The idea was to link the to reduce CO2 emissions per pas- projects, ranging from the extension the Sustainability Board and the sustainable principles throughout senger and per 100kg of freight by of the North Terminal and refurbish- Sustainability Working Group, the company with the stakeholders 30% by 2020. To help achieve this, ment of the South Terminal, to the which are responsible for ensuring and the critical partners.” a 20% reduction in CO2 emissions redevelopment of the airfield, which efficiency in AIRPORT DEVELOPMENT COMMUNIQUé AIRPORT BUSINESS WINTER 2011 51

includes the complete resurfacing of Berlin Brandenburg Airport, said: the runway. “Environmental sustainability is a As each of the projects have been key issue for Berlin Airports. Berlin ongoing, the airport has also this year Brandenburg Airport will thus be become Airport Carbon Accredited approximately 27% more efficient at the ‘Reduction’ level, while it is the than required by law in 2007, largest UK airport to have achieved when planning started.” both the Carbon Trust Standard and New power generators have ISO 14001 accreditation. been installed on the site of Doug Waters, Best Practice the new airport, while thanks to Manager, Gatwick Airport, said “We energy supply contracting, it will are focusing on three key areas: be supplied with heating, cool- energy, materials and waste. A lot of ing and electric energy for a what we’re trying to do is understand 15-year period. This energy will how much energy is being used and, be supplied through trigeneration, importantly, where. Every time we gas-powered cogeneration mod- undertake a new project, we make ules providing electricity and heat, sure we can get a better handle on and use of heat and cold water the energy data as this then allows storage modules. us to understand what energy levels “A further 50% of energy we need to set for the new buildings will be obtained in the form of Stewart Wingate, CEO Gatwick Airport (right) receives Gatwick's and how we can make savings.” certified electricity from renew- Airport Carbon Accreditation certificate at the ‘Reduction’ level For each of the projects, the air- able sources,” Heimberg added. from Olivier Jankovec, Director General of ACI EUROPE. port also undertakes a Sustainability Supplying the new airport with Assessment Process, while a environmentally-friendly energy Sustainable Material Strategy has and building a new energy efficient Long-term strategies reduce their environmental footprint, been developed to outline which terminal will lead to approximately Renewable energy sources are Gatwick Airport is currently undertak- materials the airport expects its con- 53% less CO2 emissions in its also central to the environmental ing the implementation process, while struction suppliers to use. first year of operation compared to strategies at Frankfurt and Gatwick Frankfurt Airport has already achieved the two existing airports in 2010. airports. In fact, the former plans to full implementation. “A-CDM has a Berlin Brandenburg Airport “The launch and certification of supply a percentage of its energy very strong influence on the work- Meanwhile, in Berlin, the con- an integrated environmental and requirements using geothermal heat ing practices of the groups in and struction of the German capital energy management system in in combination with biogas, and has around the airport,” Marx said. city’s brand new airport is near- accordance with ISO 14001 and launched a joint venture with RWE’s As development works con- ing completion. It is currently the 50001 is planned to coincide with D&S Geo Innogy GmbH subsidi- tinue at Frankfurt and Gatwick largest airport construction site in the opening of the new airport. ary to explore the potential of the airports, as well as the new Berlin Europe but on 3 June 2012, the This system will help increase Walldorf deep-earth geothermal Brandenburg Airport, environmen- airport – which includes a six-sto- CO2 savings potential through a field near the airport. tal efficiency continues to play rey, 280,000sqm terminal situated process of continuous optimisa- Meanwhile, Gatwick Airport’s a key role. While a large part of between two parallel runways – tion,” Heimberg said. Waters explained: “We’re looking the focus is currently on ensur- will become operational. Upon the Providing an example of how to set up our own energy centres ing that the development works opening, the existing Schönefeld CO2 emissions will be reduced to generate our own electricity, heat themselves have a minimal impact Airport will cease operations, while wherever possible, an innovative and so on, and we’ll be able to man- on the surrounding environment, Tegel Airport will also close. This air conditioning system in the pas- age these ourselves.” the long-term strategies that have follows the closure of Tempelhof senger terminal will allow for annual With Airport Collaborative been developed will ensure that Airport in 2008. savings of around 53,000 MWh/a of Decision-Making (A-CDM) also play- the environment remains at the Jochen Heimberg, Head of heating, cooling and electric energy ing an increasing role in helping heart of daily operations and any the Environment Department of compared to conventional designs. airports and their key stakeholders further development plans. ADB enjoys successful Inter Airport 2011 Airport experts are confident that this year’s Inter Airport show – in Munich, Germany – has sent out positive signals for the future of the airport sector. A total of 606 exhibitors from 34 countries, and more than 12,600 visitors attended this leading international exhibition for the airport industry. ADB Airfield Solutions, one of the global market leaders in Airfield Ground Lights (AGL), certainly made an impact with its exhibition stand. All of ADB Airfield Solutions’ LED innovations and associated products and systems were on display. New products, such as the EREL/ERES High Intensity LED Runway Edge fittings or the Airfield Sensor, drew a lot of interest. Live demos of the AGLAS (Individual Lamp Control and Monitoring System) and APS (Advanced Power Supply) systems were regularly requested. The new AD range of LED inset lights for taxiway and for high intensity runway applications incorporated in the demonstration of the AGLAS system had visitors commenting on the neat design and the extremely good light output. Visitors interested in reducing CO2 emissions were pleased to see ADB’s Solar Range, a partnership with Carmanah. The Solar Aviation Wireless LED (SAWL) and the Solar Runway Guard Light System were both on show. A surprise to many visitors was the world standard FMT Docking Guidance system being All of ADB Airfield Solutions’ displayed, thanks to a recent cooperation agreement with FMT, a technological leader in VDGS LED innovations and associated (visual docking guidance system). products and systems were on display at Inter Airport 2011. 52 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS network planning

At the recent Dubai Air Show, Emirates announced what it described as the single largest order in dollar value in Boeing’s history (for up to 70 777-300ERs valued at US$26 billion). This con- firms that the biggest of the Middle East’s Big 3 (MEB3) carriers, just like local rivals Etihad and Qatar Airways, has no plans to reign in its ambitious growth plans. For many years, all three carriers have been exploiting their geographic position, midway between Europe and Asia, to create 24-hour air travel hubs. Apart from connecting Europe and Asia, all three carriers have also increasingly targeted Africa and North America to create truly global hubs. This analysis takes a closer look at the Europe - Asia market and what competition is provided by Europe’s global legacy carriers from the main European hub airports.

London Heathrow is leading European airport for MEB3 Source: OAG Max Online for w/c 7 November 2011 carriers Combining the networks of Emirates, Etihad and Qatar Airways reveals that London Heathrow is by far the best served airport in Europe in terms of weekly frequencies. Between them, the MEB3 carriers operate 12 daily flights to Europe’s busiest airport. In second place, maybe somewhat unexpectedly, is The Europe-Asia markeT Manchester airport, also in the UK, with a total of seven daily flights. A total of 11 other airports in Europe welcome at least three daily Europe’s global legacy carriers flights from the MEB3 carriers, with Frankfurt and Paris receiving between six and seven daily flights struggling to keep up with MEB3? from these carriers. Surprisingly absent from this list of leading By Ralph Anker, Editor, anna.aero European airports are Amsterdam

(which is only served daily by the weekly non-stop flights provided Emirates) and Madrid (served just by all airlines to the 14 leading Asian daily by Emirates and Etihad). cities shows that London Heathrow has 325 flights to these 14 cities, No non-stop flights to Frankfurt 180, and Paris CDG 178. Jakarta and Manila from Hong Kong (93 weekly depar- Frankfurt, London, Paris tures), Singapore (91) and Tokyo To see how Europe’s leading leg- (88) are the best served cities from acy carriers compare with the MEB3 these three European hubs, followed airlines on major routes between by Delhi and Bangkok. Two airports, Europe and Asia, an analysis of OAG Jakarta in Indonesia and Manila in data was undertaken to determine the Philippines, are not served non- the busiest airports in Asia (exclud- stop from any of these three airports. ing Australasia), which confirmed that However, Manila is served non-stop Beijing was the region’s busiest air- by KLM from Amsterdam, and KLM port followed by Tokyo Haneda and also serves Jakarta (but via Kuala Hong Kong. Where more than one Lumpur), while Garuda connects the airport serves a major city (such as two cities via Dubai. in Tokyo and Shanghai) data for the two airports was combined. The three No MEB3 flights to Taiwan leading European hubs served by the at present Source: OAG Max Online for w/c 7 November 2011 MEB3 carriers are London Heathrow, Analysis of how many weekly Frankfurt and Paris CDG. Analysis of flights MEB3 carriers offer to Asia’s network planning COMMUNIQUé AIRPORT BUSINESS WINTER 2011 53

leading cities reveals that Bangkok with 63 weekly departures (nine daily flights) leads the way followed by Delhi and Mumbai with 49 weekly departures each. Jakarta is served with four daily flights and Manila with just over five daily flights. However, Taipei in Taiwan is currently not served by any of the MEB3 carriers.

MEB3 carriers strong in India, Indonesia, Pakistan, Philippines, Sri Lanka Analysis of OAG data for the first week of November helps highlight which of the leading European global hub carriers (Air France, British Airways, KLM and Lufthansa) and which of the MEB3 carriers serve which Asian markets from their respective hubs. Given that the four leading European hub carriers have extensive European networks, this gives a reasonable indication of which Asian destinations can be reached flying on a single airline and Source: OAG Max Online for w/c 12 September 2011 with no more than one stop en-route. The MEB3 carriers all have extensive Indian networks, serve the four main airports in Pakistan, Boeing 787) are expected to make Asia (and elsewhere) means that faster than the number of city- and serve Bangladesh (Dhaka) and more ‘thin’ point-to-point routes the number of city-pairs connected pairs connected with just a single Sri Lanka (Colombo). While future viable, the ongoing expansion of with just a single stop offered by stop offered by Air France, British aircraft developments (such as the the MEB3 networks in Europe, the MEB3 carriers is likely to grow Airways, KLM and Lufthansa.

Country Air France British Airways KLM Lufthansa Emirates Etihad Qatar Airways

Bangladesh Dhaka Dhaka Dhaka

China Beijing Beijing Beijing Beijing Beijing Beijing Beijing Guangzhou Shanghai Chengdu Guangzhou Guangzhou Guangzhou Shanghai Hangzhou Nanjing Shanghai Shanghai Shanghai Shanghai Xiamen

Hong Kong Hong Kong Hong Kong Hong Kong Hong Kong Hong Kong Hong Kong

India Bangalore Bangalore Delhi Bangalore Ahmedabad Bangalore Ahmedabad Delhi Chennai Chennai Bangalore Chennai Amritsar Mumbai Delhi Delhi Chennai Cochin Bangalore Hyderabad Kolkata Cochin Delhi Chennai Mumbai Mumbai Delhi Hyderabad Cochin Hyderabad Kozhikode Delhi Kolkata Mumbai Goa Kozhikode Trivandrum Hyderabad Mumbai Kolkata Trivandrum Kozhikode Mumbai Trivandrum

Indonesia Jakarta Jakarta Jakarta

Japan Osaka Tokyo Tokyo Osaka Osaka Tokyo Osaka Tokyo Osaka Nagoya Tokyo

Kazakhstan Almaty Almaty Almaty Astana Astana

Korea Seoul Seoul Seoul Seoul Seoul Seoul

Malaysia Kuala Lumpur Kuala Lumpur Kuala Lumpur Kuala Lumpur

Maldives Male Male Male

Nepal Kathmandu Kathmandu

Pakistan Islamabad Islamabad Islamabad Karachi Karachi Karachi Lahore Lahore Lahore Peshawar Peshawar Peshawar

Philippines Manila Manila Manila Cebu Manila

Russia Ekaterinburg

Singapore Singapore Singapore Singapore Singapore Singapore Singapore Singapore

Sri Lanka Colombo Colombo Colombo

Thailand Bangkok Bangkok Bangkok Bangkok Bangkok Bangkok Bangkok

Vietnam Ho Chi Minh Ho Chi Minh

Source: OAG Max Online for w/c 7 November 2011 54 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS AIrport operations

Metsovitis explained that hub airports must “adopt a strategy that comes to grips with the fact that projects take relatively longer to complete, whereas a regional airport could see more work done in bursts of activity.”

Prioritising operational safety

In spite of the precarious economic climate, airport development is still very much a common theme across the industry, and as airport authorities continue to invest in expanding and upgrading facilities, ensuring operational safety remains paramount. Ryan Ghee spoke to Jan Metsovitis, Director, Aviation Business Unit, Athens International Airport, and Chairman of the ACI EUROPE Technical and Operational Safety Committee.

Airport development projects operations is a key factor. But con- are invariably undertaken with strict sidering ways to separate routine budget and time constraints, but operations from works to the big- operational punctuality and a high gest extent possible is the best level of safety and security both in strategy to minimise the knock-on the terminal and on the airfield must effects and the number of mitigating be prioritised. measures that may reduce capacity “In major projects, actually even and impact passenger experience. in smaller ones, programme man- “Good planning, using the knowl- agers want to finish on time or edge of people that are routinely even earlier,” Metsovitis explained. operating the airport, can lead to “Operations personnel would like practical solutions that may even to not have anything touched. Both become part of normal operations views are understandable, but con- when the project is completed.” tradict each other.” In his role as Chairman of the Best practice ACI EUROPE Technical and Metsovitis highlighted Switzerland’s Operational Safety Committee, this Zurich Airport as an example of the contradiction provides a typical ability of an airport to develop facilities example of the issues that must be without impacting on the day-to-day overcome during any airport devel- operations. “It seems that Zurich is Metsovitis: “Good planning, using the knowledge of people that are routinely operating the airport, can lead to practical opment project. one airport that very well manages solutions that may even become part of normal operations Metsovitis said: “Obviously, the process and the disruptions that when the project is completed.” mitigating the impact on routine come with working in relatively tight AIrport operations COMMUNIQUé AIRPORT BUSINESS WINTER 2011 55

confines and challenging operating the airport is also in the process of Metsovitis referred to Frankfurt the airport in question, Metsovitis conditions,” he said. centralising its security checks. Airport as another example of best explained that hub airports must As part of the ‘Zurich 2010’ “They have been building sub- practice for the way in which the air- “adopt a strategy that comes to project, the airport has recently stantial facilities for a number of port replaced all of the airside signs grips with the fact that projects undertaken a number of develop- years in the midst of a busy air- in a very “clear cut” fashion in prepa- take relatively longer to complete, ments. The necessary infrastructure port with little space and I have yet ration for the recent opening of the whereas a regional airport could see and procedural changes have been to see any significant disruption,” new fourth runway. “It was clear cut more work done in bursts of activity.” smoothly implemented to satisfy the Metsovitis said. without a complicated transition in a He concluded: “In the end, it is Schengen Agreement, Dock B is Having explained that, in general, major hub,” he said. all about proper project resources, currently being overhauled and will the reporting of NOTAMs (Notice While the key operational fac- how to optimise their use, and of be operational from December, while to Airmen) need to be improved, tors vary depending on the size of course, the use of funds available.”

CAST Airport Simulation software covers the full What are you doing airport system: passenger movements within the terminal, as well as aircraft operations and vehicle ground handling and transport. to improve the PRM Experience? Over recent years, various initiatives and regulations have been passed in the aviation industry aimed at empowering and improving the travel experience for Passengers with Reduced Mobility (PRMs). In Europe, PRM services are contracted to the airport operator, whilst outside of the EU services are contracted directly with airlines. Needless to say, airlines and airports processing these passengers have to ensure a good customer experience to avoid expensive lawsuits associated with travellers who are subjected to an undignified travel experience, unsatisfactory level of customer service or even injury. In Europe, one of the latest and most notable pieces of technology aimed at improving the PRM travel experience is the SideBull Passenger PRM (Ambulift). This innovative award-winning high lifter from Bulmor airground technologies, designed in partnership with Lufthansa Leos, is used to embark and disembark PRMs to and from aircraft. It has changed not just the customer experience for the better, but from the operators’ perspective is transforming the whole PRM process. Operators are seeing massive time and cost savings as a result of changing from conventional Ambulifts to the SideBull. In Europe, Fraport has been using the SideBull to great effect at Frankfurt Airport over the past four years, transferring over its entire Ambulift fleet to the SideBull, such are the benefits Airport Simulation – brought by this new technology. The SideBull has also been the preferred choice at Salzburg, Vienna and Brussels Charleroi airports. More recently, in the Middle East, Dnata/Emirates have also recognised the huge potential of the SideBull, having placed What are the benefits for its first order in October. your business? How can airports optimise infrastructure or operations in a cost efficient way? This is one of the most important questions for airport owners, airlines, ground handling companies and consultants. The answer is: CAST Airport Simulation. The worldwide unique simulation software covers the full airport system: passenger movements within the terminal, as well as aircraft operations and vehicle ground handling and transport. Customers worldwide trust in CAST, especially due to the scalable level of detail. It allows an easy start, to get quick results and at the same time does not limit the user in the level of details – if required. CAST helps to identify measures that reduce costs, enhance operational quality and support important goals such as safety and minimised emissions. Development of the infrastructure, optimisation of processes, development of allocation strategies, as well as the test of new operational concepts or In Europe, one of the latest and optimisation of peak traffic management are typical applications. most notable pieces of technology Last but not least, the powerful 3D visualisation facilitates the aimed at improving the PRM common understanding and communication with management and travel experience is the SideBull customers and thus speeds up the decision processes. Passenger PRM (Ambulift). Early bird Host Airport Host Organiser registration now available

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Amsterdam Airport Schiphol welcomed its one-billionth passenger – Ms Inge Serné – in October. She was greeted by Peter Hartman, President and CEO of KLM, and Jos Nijhuis, President and CEO of Amsterdam Airport Schiphol. Schiphol focused on continued sustainable growth Amsterdam Airport Schiphol saw passenger numbers increase by +3.8% to 45.3 million in 2010, and the projection for 2011 is growth to 49 million passengers. Indeed, the airport recently welcomed its one- billionth passenger. Ad Rutten, COO, Schiphol Group and Immediate Past President, ACI EUROPE, outlined developments to Ross Falconer.

The one-billionth passen- “The refurbished lounge presents an of antique Dutch windmills.” onsite, applying IT to learn more ger is an important milestone for exciting synergy of Dutch and inter- Sustainability played a vital role in about energy usage patterns, and the airport, particularly in the con- national brands.” the renovation of Departure Lounge increasing the level of awareness text of the airport’s growth. Schiphol Dutch designer Tjep designed 3, with sustainable building options among Schiphol staff. was founded in 1916 and the a prominent area of the lounge. At used wherever possible. There is no “Amsterdam Airport Schiphol

500-millionth passenger was wel- its centre is a restaurant (Bread), additional demand for energy, while intends to be CO2 neutral by 2012 comed in 2000 – only 11 years cheese counter (Say Cheese) and a the number of facilities for the cus- with respect to the activities of the ago. The Netherlands itself has a flower shop (House of Tulips) – all tomer has grown. LED lighting has Aviation, Consumers and Real Estate relatively small domestic market, so three concepts are strongly rooted been used, as far as possible, in all business areas at the Schiphol loca- Schiphol’s growth, to a significant in Dutch culture. of the shops. All information boards tion,” commented Rutten. extent, results from its hub function The flower shop became a glass and screens have been designed to The airport has been recog- for Air France KLM. “The one-bil- canal house that elevates and use less energy. nised at the ‘Optimisation’ level of lionth passenger is, in that sense, descends over a small market dis- ACI EUROPE’s Airport Carbon a celebration of Schiphol as the play. When lifted up, the content Energy Strategy 2020 Accreditation. It has developed a window of the Netherlands to the of the house is spread out to form Corporate Responsibility step-by-step plan to achieve a maxi- outside world,” commented Rutten. a small market. “The glass house forms an integral part of Schiphol mum reduction in CO2 emissions. The refurbished Departure represents the production source Group’s strategy; numerous ini- For example, it plans to cut energy Lounge 3 was opened in September. – Holland is the country of green tiatives are undertaken, placing a and fuel consumption, use required For its design, Schiphol contracted houses – and the canal house rep- focus on safety, the environment energy and fuel more efficiently, use the architectural firms of Benthem resents the possible destination and the surrounding region. The sustainable energy and fuel, and Crouwel NACO and Merkx+Girod, for the flowers. This combination Energy Strategy 2020 programme compensate for its consumption. whose main task was to create an of references makes it possible to sets out Schiphol’s targets in terms Business trips made with Air innovative retail and leisure area avoid obvious clichés,” explained of responsible energy use and the France KLM are compensated via characterised by calm, light and Rutten. “For Bread we developed reduction of fossil fuel consump- the KLM CO2 compensation serv- logic. “The light, layered design a giant bread display! A feeling of tion. This will be achieved through ice; trips made with other airlines are of the façade gives the departure authenticity has been underlined five different initiatives: creating compensated through the Climate lounge its own, unmistakable iden- by the exclusive use of massive an efficient energy management Neutral Group. At the end of 2010, tity. The subtle dot pattern was ash wood throughout the entire system, stimulating third parties at Schiphol Group issued a tender for inspired by maps and embraces the concept – inspired by construc- the airport to do the same, produc- the purchase of 20 electric vehicles shops like a soft skin,” said Rutten. tion elements used on the inside ing and storing sustainable energy to be deployed in airport operations. 58 WINTER 2011 COMMUNIQUé AIRPORT BUSINESS AMSTERDAM AIRPORT SCHIPHOL

Expanding baggage capacity Schiphol’s South Baggage Hall went into operation in March and has since won numerous awards. It is a significant element of the major investment programme known as 70MB (70 million bags), which is being implemented to expand baggage capacity. The airport is cooperating with airlines and handling agents on the 70MB programme, in which it plans to invest nearly €800 million in the period between 2002 and 2013. “The programme will allow us to handle 70 million baggage items per year and will help increase the capacity and flexibility of our baggage system, improve the quality of baggage handling and working conditions in the baggage halls – through, for example, mecha- nisation – and reduce the costs per baggage item for airlines,” explained Rutten. “The innovative, state-of-the- art technology used to reach these goals is unique in the world. Several awards for innovation have therefore been awarded to this project.” The new 15,000sqm South The refurbished Departure Lounge 3 was Baggage Hall, located to the south of Departure Hall 1, is consid- opened in September. Dutch designer Tjep ered the showpiece of the 70MB designed a prominent area of the lounge. At its investment programme. It is an ultra-modern space with six load- centre is a restaurant (Bread), cheese counter ing robots, two transfer unloading quays and a large-scale buffer with (Say Cheese) and a flower shop (House of 4,200 storage positions. The hall is able to facilitate the baggage han- Tulips). The flower shop became a glass canal dling for several airlines for both check-in and transfer baggage, and house that elevates and descends over a small was designed to facilitate efficient baggage handling in peak times, with market display. When lifted up, the content of the buffer used to store baggage with no immediate priority. Once the house is spread out to form a small market. the peak has subsided, baggage is

sent from the buffer to the robots, social media goals. At the beginning which then start loading the con- of 2011 we slowly started using tainers. Schiphol is carrying out this social media actively. Little by lit- project in collaboration with KLM, tle we are expanding our activities,” Vanderlande Industries and IBM. said Rutten. “Schiphol Group has its Vanderlande Industries, IBM and social media policy decentralised: Grenzebach Automation designed, people within the organisation use built and tested the system, which social media proactively and reac- features space efficient applications tively to interact with our customers.” with robotised loading of baggage. The fifth busiest airport inE urope, Schiphol is experiencing continued Social media growth, with throughput expected Schiphol is embracing social to reach 49 million this year. media. It has more than 22,000 Welcoming its one-billionth pas- ‘likes’ on Facebook and over 3,000 senger in October was a significant followers on Twitter. Meanwhile, milestone for the airport, which has the Schiphol App for iPhone and established a network of 303 desti- Android has, so far, been down- nations in more than 100 countries. loaded more than 340,000 times. In Schiphol has grown into an airport addition, around 20% of visits to the that is vital to the Dutch economy airport’s website are via mobile. and an important driving force for “We started listening to cus- job creation in the region. Through Schiphol’s South Baggage Hall went into operation in March and tomers and other people on social its environmental initiatives and car- has since won numerous awards. It is a significant element of media who were talking about bon reduction efforts, Schiphol is the major investment programme known as 70MB (70 million bags), which is being implemented to expand baggage capacity. Schiphol. On the basis of the gath- also demonstrating its commitment ered information, we formulated our to growing sustainably.