Don't Just Come to Work. Come to Change

Operations at McKinsey

Don’t just come to work. Come to change.

Welcome We are an exciting place to enhance your knowledge and to boost your career. We are the trusted advisor Giving clients the tools to Welcome to and counselor to many of the improve their performance, most influential businesses with approaches like design- and institutions in the world. to-value, supplier development, the McKinsey Our clients include 90 of the and global sourcing world’s top 100 corporations Helping them improve their and 45 national governments, relationships with their Operations and the issues we tackle customers, through better are no less diverse than product designs, services, Practice our clients themselves. and sales strategies We are problem solvers with a Building skills and developing passion for excellence. We are knowledge to improve their intellectually curious and highly their performance through McKinsey & Company collaborative. We minimize targeted training and capability- is the world’s leading hierarchy. We come from all over building programs management consulting the world. Our backgrounds Setting the right course for the and areas of expertise future, by designing smarter, company, with over 100 are diverse; our collective more flexible supply chains, offices in 56 countries. experience is rich and varied. for example, or building responsible global production Our value proposition, “Don’t networks We blend strategic just come to work. Come to thinking with hands-on change.” sums up what the Our impact is seen in dramatic McKinsey experience offers. improvements in efficiency, implementation, developing By tackling real challenges, productivity, quality, and flexibility, and defining operational we will help you reach your giving our clients the tools they strategies to help our clients potential and make meaningful need to dazzle their customers, contributions to the world. delight their employees, and around the world solve their develop an advantage over their most critical problems. Excellence in operations makes competitors. a decisive competitive difference for many of the world’s most Our Operations Practice consultants learn leading-edge successful companies. The operations and consulting skills Operations Practice at McKinsey through our formal Operations helps our clients transform Excellence Program and every aspect of their operations, on-the-job apprenticeship from product development to from McKinsey leaders and customer support. experts with 20+ years of Our work for clients can take industry experience. many different forms. Document Title Section Heading 5

Our Approach We help people and companies explore extraordinary opportunities, manage and sustain growth, and maximize revenue. How we work

Our unique way of working is the reason for our Training success. We offer an inspiring, enriching atmosphere We are also committed to strengthening individual’s for both our clients and our McKinsey colleagues. capabilities and provide our consultants with a broad spectrum of training. In their first two years at the Firm, Impact Operations Practice consultants are enrolled in our Our goal is to achieve the greatest possible impact for exclusive Operations Excellence Program. Through a our clients. The approaches we develop are uniquely combination of classroom simulations, model factories, tailored for each client situation. We are not interested and real site visits, participants develop foundational in off-the-shelf answers. Instead, we find solutions skills across all operations disciplines and build that are creative, pragmatic, and viable for the distinguishable expertise in a select area. This program long term, keeping our eyes fixed on improving our represents over four weeks of training incremental to the clients’ performance. five weeks that they receive on broad-based McKinsey Lasting success leadership skills. Our solutions are designed for ongoing impact. We Innovation work closely with our clients’ employees, not only to In addition to serving clients directly, our consultants are solve problems, but also to coach and train them, involved in many groundbreaking initiatives that keep giving them the knowledge and skills they need to our Operations Practice distinctive, including model implement and continue to develop solutions on factories and design-to-value (DtV) labs. Our Atlanta their own. Lean and Green Factory – a model factory environment Top-management perspective fully equipped with real production tools and set up to Successful solutions start at the top. Real change is manufacture real products – provides a world-class never possible without the backing of the company’s facility for learning principles of lean production and leaders and their willingness to take responsibility. energy efficiency. Our Chicago DtV lab provides our For this reason, we take a top-management consultants and clients with the space, tools, and expertise to identify and implement ideas to increase perspective when analyzing and solving problems customer value while lowering total product costs. and work primarily with decision makers from upper and middle management. Confidentiality Earning and winning the trust of our clients is our Diversity highest priority. We treat all client data and information Our experience shows that diversity creates the with the strictest confidentiality, both during a project productive atmosphere that is a prerequisite and once it has been completed. for innovative solutions and an inspiring work environment for everyone. Young and more Independence experienced consultants, various nationalities, and We advise our clients to the best of our ability and different academic and professional backgrounds and knowledge, maintaining our independence and skills: for us, diverse teams are standard procedure. objectivity at all times. When necessary, we are willing to address unpleasant truths. What we do Our distinctiveness comes from the breadth of our expertise as much as its depth. Functional service lines within the Operations Practice

The functions that together make up the field of branches, and back office and transaction processing Operations are as extensive as they are diverse. operations. Our work can range from focused Together, our consultants have deep expertise across optimization of single functions to full-scale, multi-year a full range of operations topics, but our distinctiveness transformations of a company’s complete administrative comes from the breadth of our expertise as much as resources. We also support our clients at a strategic its depth. We recognize that our clients’ operations level, helping them choose the best service offerings are highly interdependent, and we adopt an integrated for their customers and deliver them at the right level. approach when helping them, diagnosing issues across regional and functional boundaries, then proposing Capital Productivity changes wherever they will deliver the most impact. The newest service line in the Operations portfolio, the Capital Productivity Practice, helps clients to derive the Product Development maximum value from their investment in capital projects. The Product Development Practice has developed We help clients make the right decisions about what to deep expertise in nearly every aspect of the function. build and when and where and how to build it. We help clients achieve profitable growth by improving the productivity and effectiveness of their product Our aim is to maximize value by controlling costs, development system; and by working with them to create minimizing risks, and eliminating delays. We help our higher-value products and services and more attractive clients do this in the early phases of their projects by product lines. using smarter project management, scoping, engineering and procurement. When work is under way, we help We also help our clients fundamentally transform their them dramatically improve the efficiency of operations global R&D and product development systems and on the ground, applying lean technologies to eliminate organizations to improve and sustain performance in waste and improve efficiency and smart management the following critical areas: speeding up time-to-market, approaches to coordinate construction. increasing the efficiency of R&D spend and freeing up innovation capacity, reducing development risk, and Supply Chain Management improving R&D capability. The Supply Chain Management Practice helps our clients Service Operations make significant improvements in customer service while The Service Operations Practice helps companies in all reducing invested capital and cost by transforming and service sectors, from banking to telecommunications optimizing their supply chains from end to end. and from high-tech to retail, to use their service offerings Supply chain projects encompass strategy and as a source of competitive advantage; and to deliver the transformation, supply chain planning, process and best service in the most efficient and effective way. network optimization, IT, and operational efficiency. We help our customers design, transform, refine, and A project might involve turning around the global improve their full spectrum of service operations. Our distribution network of a manufacturer in order to work encompasses after-sales service, support and improve service and free up working capital, optimizing maintenance, customer service operations and call supplier-to-store logistics in retail, or introducing global centers, front-line operations in retail stores and bank supply chain planning processes. Supply chain work involves the use of cutting-edge design fast, flexible, and efficient manufacturing analytical tools for planning, network and logistics processes that connect supply chains to factory optimization problems, but we also integrate solutions processes, production equipment, and production across all operations disciplines. For example, rather systems in a seamless, customer-centric network. than taking production constraints as given inputs to We combine our knowledge of the world’s best operating supply chain planning, we aim to optimize the complete systems with internationally recognized improvement system with both lean production and planning programs to provide tailored solutions that allow clients approaches. to manage change dynamically – from the shop floor Purchasing and Supply Management to the executive suite. In addition to helping clients The Purchasing and Supply Management Practice helps implement our solutions, we mentor them and build their clients build competitive advantage through sustainable capabilities to sustain the changes. world-class purchasing and supply management capabilities, addressing all external spend. We adopt a highly collaborative and hands-on style with our clients to solve their most important issues in purchasing and supply management. We place special emphasis on total cost of ownership. Our teams also develop integrated programs from a unique collection of proven, tailored, problem-solving tools. Our approach covers the entire strategic sourcing value chain, including supplier selection, management, and development; the sourcing of innovation, products, and services; performance transformation of the purchasing and supply management function; global sourcing; organizational changes, and process improvements. Manufacturing Today, companies have to deal with volatile markets and severe price pressure. To manufacture profitably in this environment, they must develop an operating system that is highly efficient and able to adjust swiftly to changes in demand. We counsel client organizations on all aspects of manufacturing strategy and help companies transform their manufacturing operations. In manufacturing Learning by doing at the McKinsey Capability Center in Atlanta strategy, we provide strategic advice to help clients Be a leader Unlike most companies in industry, McKinsey offers you the Operations Excellence Program, a precisely defined career and development path. Operations Excellence Program

Becoming a consultant can be a decisive career move. build deep expertise in one or more core operations Compelling challenges, entrepreneurial innovation, functional areas. Monthly experiential-based learning diverse learning opportunities, and a tight-knit events put theory into practice, such as simulating community of game-changing leaders – these are only a model office in the classroom, practicing lean a few of the advantages that you will experience as leadership at our model factory or visiting a best-in-class a McKinsey Operations consultant in our Operations distribution center. This individually tailored, capability- Excellence Program, a concentrated two- to three-year building program incorporates training and coaching professional development journey to become a leading- across all operations functional areas; and, on leadership edge operations leader. You will grow to reach your skills such as effective communications, creative potential. You will contribute to the world by working on problem-solving and influencing skills. important challenges. You will work collaboratively with Community within a community remarkable people and build lasting relationships. The Operations Practice is a community within the Tackle compelling challenges broader McKinsey community. Through regular training Experience the full breadth of operations across all and social events, you will quickly build a McKinsey industries and functional topics – from executive strategy network of operations-minded peers and leaders, many to frontline implementation. Create immediate impact becoming lifelong friends and committed mentors. and build real-world management skills by leading clients Expand your network beyond McKinsey, and open new to implement the changes that you develop with them. doors through the deep relationships that you will build with clients by working side-by-side with them in every Cutting-edge innovation engagement. Pursue your passions by crafting unique and entrepreneurial solutions to the latest operations Work with the best problems at leading institutions. Become known for your You will find a network of highly inspiring and motivated leading-edge ideas, both internally and externally, by colleagues at McKinsey. Our global network of leveraging McKinsey’s deep operations leaders’ network exceptional operations problem solvers is unrivaled, and far-reaching publications. with over 500 dedicated operations consultants with extensive industry and functional knowledge. All of Diverse learning opportunities these diverse individuals share a common curiosity In addition to on-the-job apprenticeships, the Operations and interest in a wide variety of business, social, cultural, Excellence Program offers a variety of industry leading and scientific issues. And they are all passionate to be techniques to help you learn integrated operations and team players. Who we are “The process of gaining the client’s trust and becoming recognized as a thought partner is intensely rewarding.” Our people

Kimberly Julian Engagement Manager, Detroit Engagement Manager, Miami

I joined McKinsey as a Senior Business Analyst in I have been at McKinsey for over 4 years, starting as a the Operations Practice after working in investment Business Analyst and now as an Engagement Manager. banking for almost 4 years. When I decided to change With support from McKinsey, I took a year to obtain my my career path, I was seeking an opportunity that MBA from INSEAD. While attending INSEAD in both would allow me to apply my analytical capabilities and Singapore and France, I managed to visit 27 countries in entrepreneurial thinking to drive impact and sustainable a 12-month period. change within client organizations across a variety of What excites me about being in McKinsey’s Operations industries. Practice is both the McKinsey community that I work Since joining the Firm, I’ve done exactly that and much with and the experience of working hand-in-hand more than I ever expected. My experiences have with clients to solve operations problems. I enjoy the ranged from transforming a bank’s processing center McKinsey community because it is a close-knit group of and changing every day mindsets and behaviors to people that are driven but also care for each other – and product development and sourcing of food products are fun to work with! at a major retailer. Beyond creating significant impact I have worked in a broad range of operations topics at each client, I’ve drawn my energy from learning including manufacturing, supply chain, procurement, about new industries and day-to-day interactions and design-to-value, and capital productivity. In all of relationship building with clients. While each experience those engagements I have always led and coached has been unique and challenging, I’ve felt supported client teams – whether to improve their manufacturing by a robust training program through the Operations production or to help them redesign parts using design- Excellence Program and a network of incredibly to-value principles – and in keeping with my passion for intelligent, dedicated, and fun McKinsey colleagues. world travel, I have had the opportunity to do all of this I’m excited to say that after 3.5 years at the Firm across 9 countries in the Americas, Europe and Asia. and transitioning from Senior Business Analyst to Engagement Manager, I continue to find time for all the other important parts of life outside of work. McKinsey has provided me with the flexibility to pursue a balanced lifestyle, whether that is for building a house, getting married, or taking an extended vacation, it can truly all be done in a year! Our people

Peter Trish Engagement Manager, Atlanta Principal, Chicago

After completing my bachelor’s degree in Electrical I joined McKinsey as an Associate after spending Engineering, I started graduate school to earn my several years in the aerospace and automotive doctorate in the same field. As a PhD student, I was industries. I had developed a deep knowledge base involved in challenging research and publishing papers, in these industries, but the reason I decided to join but I found that I wasn’t getting the diversity in my work McKinsey, and particularly the Operations Practice, was or the time interacting with people that I needed to stay the focus on collaboratively solving hands-on problems. excited. As I was searching for something new, I quickly Throughout my career at the Firm, I have had the discovered consulting, McKinsey; and, ultimately, the opportunity to serve clients across a variety of Operations Excellence Program. Since then, I haven’t industries. Early in my tenure, I tried a host of different looked back. industries and topics as I sought to broaden my As an Associate and now as an Engagement Manager, knowledge base. My work now focuses on helping our I’ve had opportunities to work around the world with chemical and industrial clients develop and implement clients in many industries (some of which I didn’t even performance transformations in their operations and know existed). While the diversity of work keeps things supply chains. interesting, it’s the level of impact we achieve during an For me, the Firm is a journey - trying and learning, and engagement that keeps me motivated and energized. over time things begin to shift more and more to the In my first study, I was leading a department at a call things you like and are excited about. By doing different center through a performance transformation. Over the things I learned what I get energy from. For me that is course of three months, we increased its productivity by spending time with junior colleagues I care about - and nearly 30 percent, but more importantly, got employees I would not have had nearly as rewarding an experience excited about their work again. During this time, there at the Firm without that aspect. was a remarkable transition from a workplace where they were told what to do and did it blindly, to one where Having things that are important to you and that you they helped design their work processes and were enjoy doing - and people you enjoy doing them with – engaged during every part of their day. Throughout my are what has made this place special for me. time at McKinsey, the Operations Excellence Program has played an important role in my success and how much I enjoy my work. The training has helped me learn about operations quickly and given me a great group of friends in the office. I still can’t imagine myself doing anything else. Manali Jeff Engagement Manager, Stamford Principal, Southern California

After graduating with a Masters in Industrial and I joined McKinsey as a Senior Business Analyst in the Operations Engineering, I joined McKinsey’s Operations Orange County Office after serving in the U.S. Navy Excellence Program as a Business Analyst. McKinsey as a submarine officer. As an Analyst, I focused on opened my eyes to the world of business. Until then manufacturing-related engagements, but following I had thought of myself primarily as an engineer. The graduation from the Operations Excellence Program, training and apprenticeship I received in this program, I shifted my focus to service operations. I also took on the exposure to several industries within two years and leadership roles in my Office, which gave me tremendous the opportunities to lead client teams very early, helped hands-on experience in developing the Lean capabilities me sharpen my consulting toolkit and solve complex of new Business Analysts. Now, as a Principal, I continue problems for our clients. I like to say McKinsey turned to be actively involved in the Operations Excellence me from an engineer to a business leader, with a strong Program while leading service operations-oriented engineering foundation. engagements. The most energizing part of being at McKinsey for me Over the course of 10 years at the Firm, I have had the is the people. The friendships and mentor relationships opportunity to serve a wide variety of companies, from I’ve developed with my colleagues and clients are those in power generation to insurance to IT services. invaluable. The Women in Operations community, In all instances, I’ve been fortunate to work with highly which we fondly call “The Ops chicks,” is a tight-knit motivated and skilled McKinsey teams to help these family of supportive women mentors and friends that clients tackle their toughest problems. One such has helped me through various stages of my life - both experience was a family move to London to continue personally and professionally. Being a part of the serving a previously U.S.-based client. Not only did I get Operations Practice is truly being a part of a family to enjoy time in a new and exciting city with my family, within the large McKinsey family! but I was able to broaden my McKinsey network and work with a terrific group of London based colleagues

. . . only at McKinsey! Make contact McKinsey invites applications for consulting positions throughout the year. How to apply

McKinsey invites applications for consulting positions throughout the year. If you would like to apply to the Operations Practice, you may do so online. Guidance on how to apply, along with tips on writing your resume or CV, can be found on our careers website: www.mckinsey.com/careers. For more information on our Operations Practice, please visit our website at: http://www.mckinsey.com/client_ service/operations/careers. Please be sure to select one of McKinsey’s Operations affiliated offices when you apply: Atlanta San Francisco Boston Santiago Chicago São Paulo Cleveland Silicon Valley Dallas Southern California Denver Stamford Miami Toronto New Jersey Washington, D.C. You may also contact our Operations Practice campus recruiters: Mary Flynn, [email protected] Shannon Hlavaty, [email protected] Mary Sarkisian, [email protected]