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Don't Just Come to Work. Come to Change

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Don't Just Come to Work. Come to Change Operations at McKinsey Don’t just come to work. Come to change. Welcome We are an exciting place to enhance your knowledge and to boost your career. We are the trusted advisor Giving clients the tools to Welcome to and counselor to many of the improve their performance, most influential businesses with approaches like design- and institutions in the world. to-value, supplier development, the McKinsey Our clients include 90 of the and global sourcing world’s top 100 corporations Helping them improve their and 45 national governments, relationships with their Operations and the issues we tackle customers, through better are no less diverse than product designs, services, Practice our clients themselves. and sales strategies We are problem solvers with a Building skills and developing passion for excellence. We are knowledge to improve their intellectually curious and highly their performance through McKinsey & Company collaborative. We minimize targeted training and capability- is the world’s leading hierarchy. We come from all over building programs management consulting the world. Our backgrounds Setting the right course for the and areas of expertise future, by designing smarter, company, with over 100 are diverse; our collective more flexible supply chains, offices in 56 countries. experience is rich and varied. for example, or building responsible global production Our value proposition, “Don’t networks We blend strategic just come to work. Come to thinking with hands-on change.” sums up what the Our impact is seen in dramatic McKinsey experience offers. improvements in efficiency, implementation, developing By tackling real challenges, productivity, quality, and flexibility, and defining operational we will help you reach your giving our clients the tools they strategies to help our clients potential and make meaningful need to dazzle their customers, contributions to the world. delight their employees, and around the world solve their develop an advantage over their most critical problems. Excellence in operations makes competitors. a decisive competitive difference for many of the world’s most Our Operations Practice consultants learn leading-edge successful companies. The operations and consulting skills Operations Practice at McKinsey through our formal Operations helps our clients transform Excellence Program and every aspect of their operations, on-the-job apprenticeship from product development to from McKinsey leaders and customer support. experts with 20+ years of Our work for clients can take industry experience. many different forms. Document Title Section Heading 5 Our Approach We help people and companies explore extraordinary opportunities, manage and sustain growth, and maximize revenue. How we work Our unique way of working is the reason for our Training success. We offer an inspiring, enriching atmosphere We are also committed to strengthening individual’s for both our clients and our McKinsey colleagues. capabilities and provide our consultants with a broad spectrum of training. In their first two years at the Firm, Impact Operations Practice consultants are enrolled in our Our goal is to achieve the greatest possible impact for exclusive Operations Excellence Program. Through a our clients. The approaches we develop are uniquely combination of classroom simulations, model factories, tailored for each client situation. We are not interested and real site visits, participants develop foundational in off-the-shelf answers. Instead, we find solutions skills across all operations disciplines and build that are creative, pragmatic, and viable for the distinguishable expertise in a select area. This program long term, keeping our eyes fixed on improving our represents over four weeks of training incremental to the clients’ performance. five weeks that they receive on broad-based McKinsey Lasting success leadership skills. Our solutions are designed for ongoing impact. We Innovation work closely with our clients’ employees, not only to In addition to serving clients directly, our consultants are solve problems, but also to coach and train them, involved in many groundbreaking initiatives that keep giving them the knowledge and skills they need to our Operations Practice distinctive, including model implement and continue to develop solutions on factories and design-to-value (DtV) labs. Our Atlanta their own. Lean and Green Factory – a model factory environment Top-management perspective fully equipped with real production tools and set up to Successful solutions start at the top. Real change is manufacture real products – provides a world-class never possible without the backing of the company’s facility for learning principles of lean production and leaders and their willingness to take responsibility. energy efficiency. Our Chicago DtV lab provides our For this reason, we take a top-management consultants and clients with the space, tools, and expertise to identify and implement ideas to increase perspective when analyzing and solving problems customer value while lowering total product costs. and work primarily with decision makers from upper and middle management. Confidentiality Earning and winning the trust of our clients is our Diversity highest priority. We treat all client data and information Our experience shows that diversity creates the with the strictest confidentiality, both during a project productive atmosphere that is a prerequisite and once it has been completed. for innovative solutions and an inspiring work environment for everyone. Young and more Independence experienced consultants, various nationalities, and We advise our clients to the best of our ability and different academic and professional backgrounds and knowledge, maintaining our independence and skills: for us, diverse teams are standard procedure. objectivity at all times. When necessary, we are willing to address unpleasant truths. What we do Our distinctiveness comes from the breadth of our expertise as much as its depth. Functional service lines within the Operations Practice The functions that together make up the field of branches, and back office and transaction processing Operations are as extensive as they are diverse. operations. Our work can range from focused Together, our consultants have deep expertise across optimization of single functions to full-scale, multi-year a full range of operations topics, but our distinctiveness transformations of a company’s complete administrative comes from the breadth of our expertise as much as resources. We also support our clients at a strategic its depth. We recognize that our clients’ operations level, helping them choose the best service offerings are highly interdependent, and we adopt an integrated for their customers and deliver them at the right level. approach when helping them, diagnosing issues across regional and functional boundaries, then proposing Capital Productivity changes wherever they will deliver the most impact. The newest service line in the Operations portfolio, the Capital Productivity Practice, helps clients to derive the Product Development maximum value from their investment in capital projects. The Product Development Practice has developed We help clients make the right decisions about what to deep expertise in nearly every aspect of the function. build and when and where and how to build it. We help clients achieve profitable growth by improving the productivity and effectiveness of their product Our aim is to maximize value by controlling costs, development system; and by working with them to create minimizing risks, and eliminating delays. We help our higher-value products and services and more attractive clients do this in the early phases of their projects by product lines. using smarter project management, scoping, engineering and procurement. When work is under way, we help We also help our clients fundamentally transform their them dramatically improve the efficiency of operations global R&D and product development systems and on the ground, applying lean technologies to eliminate organizations to improve and sustain performance in waste and improve efficiency and smart management the following critical areas: speeding up time-to-market, approaches to coordinate construction. increasing the efficiency of R&D spend and freeing up innovation capacity, reducing development risk, and Supply Chain Management improving R&D capability. The Supply Chain Management Practice helps our clients Service Operations make significant improvements in customer service while The Service Operations Practice helps companies in all reducing invested capital and cost by transforming and service sectors, from banking to telecommunications optimizing their supply chains from end to end. and from high-tech to retail, to use their service offerings Supply chain projects encompass strategy and as a source of competitive advantage; and to deliver the transformation, supply chain planning, process and best service in the most efficient and effective way. network optimization, IT, and operational efficiency. We help our customers design, transform, refine, and A project might involve turning around the global improve their full spectrum of service operations. Our distribution network of a manufacturer in order to work encompasses after-sales service, support and improve service and free up working capital, optimizing maintenance, customer service operations and call supplier-to-store logistics in retail, or introducing global centers, front-line operations in retail
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