Ernest LEE – Community Engagement in the Town Centre Redevelopment Project 17

Planners, and

Hong Kong, and and Kong, Hong is a Fellow of the ais of the Fellow

of

EE planning (Cheung, (Cheung, planning

1 wun Tong Town Centre Redevelopment Redevelopment Centre Town wun Tong Practitioner’s Experience Practitioner’s LEE Shu Wing, Ernest LEE Wing, Shu rector, Project, Kwun Tong face interviews, telephone surveys, public telephoneface surveys, interviews, forums, shows, road

- Di

to - the

is public engagement has become fashionable in the recent decades as

Project –a Project

all formula or rules (Leeds City Council 2006, RTPI 2010). With the the With 2010). Council 2006, RTPI City (Leeds rules or all formula - fits - size - table discussions,table shops, topicalidea debates, formal discussions committee so on. and listed and evaluated before a decision is made. In the present political environment in in political environment present the decisionIn a is made. before evaluated listed and LEE Shu Ernest Wing, Dr. an Honorary Associate Professor in Geography, the University of . Kong. Hong of University the Geography, L in Professor Dr. Associate Honorary an Chartered Institute of Logistics and Transport, Member of the Hong Kong Institute of Institute Kong Hong the of Member Transport, and of Logistics Institute Chartered Registered Professional Planner Hong Kong. The views expressed are personal and do not represent those of of those represent not do and personal expressed are The views Kong. Planner Hong Professional Registered the Urban RenewalAuthority. Community Engagement inhe K t Engagement Community

1 Hong of that community is ableKong, degree being some Hong engagement regarded to as confer on policy the legitimacy making process, such as urban in and heritage Preamble the disturbance to life to my continuing due to daily live in working am As on this paper, I to Compared time. to time from ates reson rehabilitation, is under building the when flat my is centre town a of redevelopment the mansion, a of rehabilitation or flat a of renovation times morehundred complicated. While justified by need, up by backed and law supported controversial. socially and sensitive politically is renewal majority public opinion, urban by while engagement implementing in community his experience shares author the this paper, In Centre Project Kong. Redevelopment in Hong Town Tong Kwun the 1. Engagement Community or civic or Community be tool regarded outreaching can making. toan accountable, facilitate public decision an as It and iterative theparticipative process in which opinions stakeholders accessed,are optio of ns short- 2011). focus groups, envisioning forms: can take practice,different community engagement In surveys, face questionnaire round- is objectives, but there to achieve continuum techniques a and tools to of employ needs One no one advancement of electronic personal beyond gone also media, has engagement community the Centre of up (IMB for toolsBusiness Government). on-line catching are contacts,

18 Planning & Development plans. these wil engagement functionsConducting public Ordinance). evidentroad as objections is (Roads well as plansof andhearing schemes, gazetting openingandand thefor of need closure publicationof roads, making,depositing, for objections (s be open must government The councils. local district the advice of the seek newspapers, and planning ofthe government railway publish schemes, to the proposal has thein Gazette and route franchise take grantee account will into public views atcoun district cil meetings.In the bus from approving in a government applications Notwithstanding, userswith silent. is the (s. statute by specified is gran franchisetee authority betweenand approving the consultation thefranchised routes, bus (Townbefore deliberation planningboard town In planningofPlanning Board,the 2013). thecouncil district would require support of out, be to which have set planningparameters In Hong Kong, a land- 2. and dismiss mistrust. Transpa logistics. management of public engagement functions apt in timing requires strategies tactful and 24- era ofIn this public. the to accessible is the venue as long so legislature, at the council or the in media, district and ata a deliberation substance publicplace,publication of in schemes The can community forms andengagement differ. of venues Theydisplay range from of the subtle. be can distinguished from political lobbying, doctoring spin or though negotiations, the distinction of decision- com (Sheedy players of ‘listening’gather ‘consulting’ information, to and ‘engaging’ at discussions, participation with ‘informing to the or educating’, highest one of ‘partnering’, with the intermediate levels of engagementdifferentPublic involve can contacts.the lowest level levels from of Ranging hour blog news internet, free channels, reports, newspapers, boards, bulletin the effective munications, interactively and iteratively. consider Some thateven itmay permit sharing Consultation In Development rencyand are openness of qualities important engagement, help theywin support will

making power or prioritising responsibilities. But engagement should be But be engagement should responsibilities. prioritising or making power

.6, Railways Ordinance) and resolve ,

2008), the list can add on. Partnering engagement two- involves Partnering add can on. the list 2008), use planninguse thatrequires scheme the preparation of planning briefs in 12A, Public Bus Services Ordinance) but the need for consultation for the but need Ordinance) Services Bus 12A, Public

l facilitate acceptance and implementation of of implementation and acceptance facilitate l

them. Inthem. road planning,including way way Ernest LEE – Community Engagement in the Kwun Tong Town Centre Redevelopment Project 19

ted that generation - total a 1) allow ure Fig commercial block, and an commercial an and block, -

com - Ordinance). The urbanexecution of Ordinance). preparing of itsIn programme Authority Authority up areas by replacing old and dilapidated areas level public transport interchange, a hawker and bazaar, level retail block, a GIC - upon redevelopment, with residential 5 blocks providing 1,980 2 20, Urban RenewalAuthority

The Kwun Tong Town Centre Redevelopment Project Redevelopment Centre Town The Tong Kwun s, public open space, a multi a space, s, public open gross floorgross area 401,250 of m proposals, its programme of implementation for projects, and budget, the URA is required to its implementationproposals, for of programme projects, and the budget, URA to attend set the follow out in URS.guidelines the requires The also Ordinance URA the public has therefore questions.URA answer The and council legislative the before important. more community the engagement make duties which accountability 3. first a 1960s as the built (KTTC) was in Centre Town Tong existing Kwun The 50 than more After 60,000 people. about population of a serving Kong, town in Hong new almost-fold. ten increased district has Tong of genericowth, years gr Kwun populationthe of complete KTTC of revamping. hub, the system is in transport need road a As 5.35 ha., theMeasuring 24 siteKTTC has buildings 1,650(about flats), is zonedand as a has site KTTC into the divided 5 Development The development URA comprehensive area. phased redevelopment. approved ( for layout plan Areas The master flat The redevelopmentThe of urban sites is a ofresponsibility the UrbanRenewal Authority (URA), housing of and include, alia, roles standard inter the to improve in statute 2001. up by set It’s built the environment and layout the build of - development Renewal (s.6, with new Urban it urban in is (URS), the which renewal strategy by isguided redevelopment stipula the URS, finalising before must government the that it public inconsult the such may determine (s. addition,In two- a tower. office/hotel in completed all to be podium to a structure, underneath provided are be carparks residents’ 14 years.

20 Planning & Development the project, 3 yearsthe project,allowed acquireto private for 3were treaty. negotiation by properties The stipulated by the legislative council weretheyear. made insame In view the of magnitude of offers acquire Formal int propertyBoard 2009. to in affected and the social impacts. The plan was master approved layout bythe Town Planning full In 2007,a and function the preserve toby as so stages go,redevelopment wouldbe one be in made property would interests Itresults. was agreed by URA the during publicengagement that,while offers acquire to prepare a master layoutplan, taking consideration into comments received earlier and survey survey toconducted.In commissioned opinion an architectural also 2007, was consultant was were for prepared at publicconsultation road- In three MLPs students. notional 2006, architectural of university thewere with help prepared conceptual schemes result, six 2005. As a was in centre. This town future survey ontheir an join aspiration council district inhabitants, members beingto invited and key stakeholders projectPrior to commencement 2007,community in engagement had already with begun, Figure 1: The Master Layout Plans of the Main Site and the Yuet WahStreet Site, the Kwun TongKwun TownProject Centre Redevelopment - scale census within the KTTC was done to ascertain the size of populationsize ascertain the done the KTTCto was within census scale vibrancyKTTC. of the shows visited byshows visited people, when 58,000 an erests,according valuation to criteria

Ernest LEE – Community Engagement in the Kwun Tong Town Centre Redevelopment Project 21

top - -provisioning to

elopment, their re full their elopment, acquired interests was done theby

and mitigation objections and their to of the due

and reversion of un- of reversion and backyard” sentiments; - ic/transport services and facilities was successfully completed without -jong schools;-jong my - -chaired users, on the-chaired facilities. GIC re-provision of 2010) E, S.W. (Lee in provision of public transport termini. The target population include those from the from provision those of population include public transport target termini. The - Engagement of residents prior to commencement of the project so as to gauge their to so gauge as project the of residents to of commencement prior Engagement Social and published results The (Departmentaspirations. were Social Work of Administration, 2006); owners, tenants, property roof groups, individuals target of and Engagement KTTC, as well as those in those as well as KTTC, its hinterland; occupiers, land of illegal occupiers time toand government from time; occupiers, forFocus groups transport andoperators, road potentialshows for users, road on upon and management measures, changes on bus route traffic and closure re of assistants, andgovernment and occupiers hawkers, of hawkers’ Engagement land;private Meetings and site tests for special clients, such as the blind, the aged and wheel District Council the Tong Kwun the and departments 9 government of Engagement offices for which were to be decanted for redev Engagement of specialists transplant of trees; and of on preservation Engagement game video centres as such trades, entertainment operators of special of Engagement and mah and URA’s committees, area council, district the local of members of Engagement interim furnished premises near the KTTC, and their customers; customers; their and the KTTC, near premises furnished interim stakeholders of Engagement “not-

a) b) d) c) e) f) h) i) j) g) legal process of resumptionof process legal in Government 2012. Demolition vacant reverted then of buildings followed. 2009 Between roads, closure of including schemes, and road on traffic stakeholders of engagement 2011, and traff of diversion by schemes The government approved inwere 2012 in Gazette. the objection. redevelopment KTTC The is complex involves in demolition it that old buildings not of only services, transport existing of public but maintenance also ones, new of erection and redevelopment. hygiene process and services facilities The environmental government during requires ‘decantation’, or interim venues, units work to or existingservices transferring of management. meticulous with and extensive change engagement stakeholders Community All above the work are to be done or concurrently in sequential order. implementation. following The facilitating and consensus is in building used engagement types of engagement are noby means exhaustive:

22 Planning & Development In emphasised thefollowing case,of engagement importance respect this and fromwere conditions their angles. theirand out spell needs check to site invited The wereevenings PWDs NGOs before when active, and themost construction. throughout checking users’continued the into Engagement needs. and evaluate to their routes access the NGOs serving engage PWDs, by the to efforts briefingspecial at them their offices, The URA considered thatthe needs of be these should catered people It as well. for made These peoplewith disabilities (PWD) were not representedat the district council. the wheelblind, was aware that the proposed site was close to social some welfare institutions serving the frequency, routeing,bus service URA The shelters. impacts, and fumepassenger noise and about were publicconcerns the main council, district at the agreed and was discussed the plan Tong a to Fuk GIC in reprovision site the terminus bus about 300metres away. Road, When searches of the and operator bus andURA engagement commuters, the proposed to 6terminating bus of relocation be first, requiring redeveloped theAccording development programme, theYuet to KTTC Wah Street Bus Terminus site is to 4.1 below illustratethe to different approaches taken. Rather thanthe covering engagement all overyears, work done the past 73cases are sha 4. was removed after engagement, due to concerns from a special school. The pavement was The was pavement school. special from a concerns engagement, duewas to after removed beeping device at a pedestriancrossing, afor provision standard people with hearing hardship, visually The impaired. the lp he to contrast, enhance to changed was tiles tactile of colour The 2). The pedestrian were routes revised after visits site with district councillors and PWDs. ( out were pointed PWDs the to after hazards certain safety interchange modified was declined were parties by certain use exclusive for requests example, For though. accepted, were compa from explaining the schemes from the technicalangles, skills soft -- k) Facilities for persons with a disability Case Sharing

ssion anddesignersssion putting the in PWD’s the shoes -- , while some were accepted after fine after accepted were some while , district advisorydistrict committee, and adviceand forsupport, monitoring the URA’s creatingnewengagement work, challenges. in stance independent an take to tend which teams service social with Liaison - chair bound, and people requiring special care, who were also bus users. andchair people bound, requiring care, special who were alsousers. bus

- tuning. Thepublictran layoutofsport the

were deployed. Notallrequests were deployed.

routes. In after extensive 2008, routes. attentiveness, patience, patience, attentiveness, - through. Apart

Fig ure red red

Ernest LEE – Community Engagement in the Kwun Tong Town Centre Redevelopment Project 23

KTMC) ly elected district provisioned. Whenprovisioned. -

show in 2006, residents accepted the inshow 2006, residents accepted

zoning application, application, zoning newa - inic (KTJCC) which will be re be will which (KTJCC) inic district council subsequently district councilagreed subsequently in same the year

ns were made. The extra work paid off. So it was a So a it was off. paid extra work The made. ns were in feedback functions. The PWDs invited to the site were were site to the functions. invited PWDs The in feedback - provisioned at the vacant land underneath the elevated MTR underneath land elevated the provisioned vacant the at - assessed the by stakeholders themselves. Site trials revealed

term substitute heroin for is addicts, drug dispensed users to registered -

The methadone clinic and the NIMBY syndrome NIMBY the and clinic methadone The win situation. win - provisioning of the KTJCC (which includes the Kwun Tong Methadone Clinic -- Tong Kwun KTJCCprovisioning the the of includes (which - Figure 2: Layout of the Fuk Tong Road PTI Before and After Community Engagement Community After and Before Road PTI Tong 2: Layout of Fuk the Figure that the KTMC could be re be KTMC could that the Road Roundabout. is It about 50 metres the from / Road Hoi Yuen the at Tong Kwun Station henceexisting one should not hardship cause to the users which were about 300 in number. Planning to rezoneBoard is land zoned The planning“road”, a hence application to Town the it to “GIC” had to be made. 2008, beforeIn the TPB to was consider the re 4.2 built model has This engagement changes The facilities. finished the test and agent, site the to comments their out air to asked were agreed, made and re- inadequacies and timely rectificatio win aMethadone, as short Club Cl Jockey Tong Kwun existing the at re in- a proposed road site was Street Wah to Yuet the KTJCC to KTMC. The the but objected to site mobilised trying opposition, to Roundabout the close constituency in a councillor to userswidened tosteer enable wheelchair their Newways tree more plantations easily. were replaced by potted plantsto facilitatewheelchair users.

24 Planning & Development was performed byURA. 2006. in The upheld after the Council decision deliberation ag an as deliberated repeatedrefused and mitigating explanations budge matter to despite measures. The had be to councillor district Politically, local the needed. again was MTRC the of engagement area, convinced accept to thelayout, revised and itdid. As the site is within the railway protection the was Roundabout proposed ( In site. provide orderto a steppingpotential opposer, stone for the use of a different part of URA be the located, the Roundaboutcould other acceptablesites revisit to choice but had no After publicengagement, and this consultation Governmentwithin which advised thatno scratch. from reconsideration for asked vociferouslegislator, objectors, the of who wasthe proposal, supportive changed and position councillor,district when 800people turned up.TheyIn votedtheir with feet. front of the In URA May 2009,the project teamweekend attend‘seminar’ a organised by the local clinic fortheir in backyard drug too. addicts follow clarifications during deploring the URA, despite mounted, were and Banners posters objections. musteringlocal in constituency quick was However, asnews as soon this was councillor district broken,the in the Yau Street Shun GIC. zoned already is it since approval neednot planning would site this was UseGovernment. recommended of bythe KTJCC, alternative A sites. Yau in site GIC Street, Shun which about 1km is from the existing The TPB disapproved rezoning and directed the application the URA other exhaust to backyard (NIMBY) was strong. controversThe However, was the councillor un- councildistrict which supportedhad it dulyaccount into taken the interests of residents. was thatthecouncillor Site as convince to good him as URA council. district given The by previous reverse the the support engaged novice the had expected. Thea large neighbourhood, middle URATPB. was feasibility Theadvice of exploring the strongreaction the wasonthe enda item at district the council meeting. Anotherengagement of wave Fig convinced. The viewbe not my thatthein convinced. The should KTMC ure

3). The government user had department be first to - class residential estate, wouldnot like to see a y was covered the in press.

- the existing one, and the one, previous existing the up engagementmeetings the that Ernest LEE – Community Engagement in the Kwun Tong Town Centre Redevelopment Project 25

linic C nning and nning and scale engagement - month period the in which plan exhibited was for - Reprovision of the Kwun Tong Methadone Tong Kwun the of Reprovision Figure 3: Sites Considered in the in Considered Sites 3: Figure

the of for rezoning part approval Planning Board’s Town council, district the support of With Full treaded more cautiously. Roundabout site was again sought. The URA 2 made. the stakeholders During was of 000 were Of 6,000 were Board. these by the received were representations consultation, 8,500 some application with approved planning conditions. The was supportive. pla in sentiments “NIMBY” of tackling the difficulties illustrates case This to is private needsengagement. hard interests. public and whencompromise something But It won URA preparations. most will the elaborate and strong with a done be it to done, has to be its Town of support. The public and work, this meticulous engagement because battle project team Planning hadBoard misjudged local the objection in 2008, by advising the URA to try another site thereby triggering obstacles. more off NIMBY By then the reactions were made, to technical in be ittime.When good a must made ought decision be too big.

26 Planning & Development ,870 m about 3,870 Measuring later). redeveloped be Area will 4(which was in the KTTC itself -- The only practical decanting site forfacilities GIC that could be identified near KTTC the were question. of out the rest of space gardensthestops, KTTC, flowerbeds, or outside convertedrelocation or from clear.reprovision together was Temporary ‘make earlier. vacated be 78carparkse to with wouldhav m gross floorwhich areaand occupieda thecouncilof district total 6,500 site. GIC all allow not does available space the so, Even Tong Kwun and the government departments major indeed. Council, stakeholders District for wish engaged, one their facilities were GIC users theWhen operatorsof and un- of the fornot residential sites is This decantation of population. nearbystakeholders accommodate be to to displaced. have The KTTCthe does privilege not In re planningfor GIC Decantation of facilities 4.3 when the oppositions new commissioned. required, is KTMC possible mitigate to ofNevertheless, stakeholders Follow engagement stop. not did ,000 m Phasewhich be in 2.About6,000 will redeveloped and They atoilets point. refusecollection are3 of the Areas Main Development 2andSite, in stands used by green routes, publicand hawker 19red 120stalls, minibus about with bazaars several PLB used routes, by9bus including space,franchised termini publicopen bus 2 facilities, GIC of spectrum afull has KTTC The different. is facilities GIC of case The could rent flats nearby. use the compensation received buy to of their choices, accommodation better and tenants Use of this Site for decanting ( development of a large scale, suitable decanting sites should be available available be should sites decanting suitable scale, alarge of development

the Kwun Tong OfficesGovernment B

Fig ure ) also means that the 9 government means departments thatthe4) 9 also - facilities to be accommodated in the same same the in accommodated be to facilities

shift’ sites, such as kerb 2 of interim decanting space is needed. is space decanting interim uilding Site in Development - up reports were made, as as made, were reports up acceptable if owners owners if acceptable 2 , the Site was home to 9 to wasSite home , the 2

- of office spaces officeof spaces sides, on- could street street - off off

Ernest LEE – Community Engagement in the Kwun Tong Town Centre Redevelopment Project 27

Project

Redevelopment ons on terms and standard ofons on terms standard and and Mido Mansion Sites for for and Sites Mido Mansion Redevelopment, the Kwun Tong Town Centre Centre Town Tong the Kwun Redevelopment, e of the Government Offices Building s Decanting of Hawker stalls, Bus and Minibus termini, and Public Toilets Toilets Public and termini, Minibus and Bus stalls, Hawker of Decanting During provisioning, fitting out works, and migration of offices to new the premises. outprovisioning, migration whole fitting and The works, offices of - operators. commercial that of from different was the users of government engagement The postneeds office (examples include Some were requirements to unique departments’ the teams). for control hawker had offices They to be and at should be which ground floor, persuaded to accept the interim office premises at locations which were limited in choice. The also rejects requestsURA for facilities which are entitlements. above the departments’ Engagement was intensive. There were hard negotiati re Figure 4: U took 2.5 a to about short time the exercise record government. according years, special were premises, interim readyWhen departments these the government to into move of their users publicengagement customers, of users (e.g. post of office centres enquiry ) had to be made to mitigate complaints due to the changed building was The locations. and demolished Governmentthen office reconstructed into an a terminus for minibus green PLB red and hawker a interim bazaar, complex comprising collection public toilet refuse a above point. a routes, hawkers decantation for customers, and their and to government departments Compared

28 Planning & Development organised new venue. publicise the to bazaar. interim migrate the to helpapproved them to be campaigns would Special promotion A was assistance hawkers’ cash understanding. assist relocation to made were models meetings coverIn to were expanded the population. full maps and to addition diagrams, 3- engagement To meetings. some eng and consensus, build avoid misunderstanding at explained details technical the appreciate not could hawkers’Some representatives requirement, only newalthoughanother is away. publictoilet 50m added be to has a toilet abuilding, in is bazaar the As accepted. was air barrier (a lift the of top on added was escalator an concern, double- badly,was bazaar received However level a even split arguingcustomers like not did that difference and the the road to north. the site level between split a as designed is bazaar the Site, later,met. To were requests the of size andfor the space need between the compromise compromise and for the sake of of orderly the the hawkersite to interim decantation bazaars and low The retention of the bazaars a is requirement of stakeholders, was as it considered thathigh well. which is impossible needed, be will area larger amuch that means requests the to Acceding Government. the aisle (the existing stalls ais exposure in are row hence of 4 similar to the Chinese character 3x were some for stalls (existing feet 6 by feet 4 measure should stalls all that demanded bazaar. hawker the hawkers of The thedesign A is example classic compromised and compact. the more be new interim faciliti to have es heavily was design layout retained, be to had which trees mature some has Site the government of standards.the size decantation The cannot site be expanded. Plus the fact that other hand, the URA’s criterion one- reprovision was were On tolerated. the expansions unauthorised licences andthe of entitlements such their beshould carefullyyears the managed. Over theyhad activities beyond also expanded their claim that they have established their roots in the KTTC overy the also they but welcomed, is renewal hence dilapidation of astate in are 2 Area Development minibus operators demand different engagement techniques.existing Their facilities in - conditioning was made, but not supported by other hawkers; so mechanical ventilation ventilation mechanical so hawkers; byother supported not but made, was conditioning

deck Several markets. meetings rounds of engagement were To added. allay - As a As after redevelopment. for shoppers available be to end had commodities

as the Site has to be shared by minibuses and public hygiene facilities as as facilities hygiene public and byminibuses shared be to has theSite as ‘田’, so each that stall will h - level facility, takingadva limited). The requests supported are by for - one, and according prevailingone, to - free facility). A facility). free for request

5), be to laid in out a group as a Building Departmentas a ntage of the 2.5m level of thelevel 2.5m ntage ears, hence any changes changes any hence ears, ave two sides facing the the facing sides two ave

agement agement the the D Ernest LEE – Community Engagement in the Kwun Tong Town Centre Redevelopment Project 29

down can plans -

fficient, or the compensation policy unfair. In fact In unfair. policy compensation the or fficient, ity Engagement Strategy Strategy Engagement ity Allow sufficient time for proposals to brew. In order to identify to order identify In proposals time for to brew. Allow sufficient

which case they would they allowance case which more from while get URA) the

-- In the present political climate in Hong Kong, top Kong, Hong in climate political present the In --

enerate misunderstanding. misunderstanding. enerate shortfalls, facilitate deliberations, prevent mismatch of facilities, and reduce abortive abortive reduce and facilities, of mismatch prevent deliberations, facilitate shortfalls, do not side, time is push notIf through. on your early. start work, easily g Engage early Bottom up

e are entitled to their views. The URA’s work,engagement professional and are e views. toentitled their The URA’s Limitations The KTTC Commun KTTC The owned premises (in b) a) - agement is restricted. restricted. is agement authorised structures and public pavements. In these cases, the scope for amicable scope cases, the for these public pavements. structuresIn and authorised ffective community engagement requires a practical The main strategies strategy. adopted in the URA’s compensation policy is as good as, if not better than, government’s. Some government’s. is as, than, as not if better good compensation policy URA’s the their in live that they may argue owners Certain reality. and myth the illustrate will examples self Old For Concern Joint Forum’s Workers “Social (see criticised is URA the time, to time From Kong to Rights”, This avoid. is 2007). is hard andDistrict an Hong society open Living peopl it is, topeople-oriented is public scrutiny. open when is first The situations. two in help satisfactorily not may engagement Community insu is compensation the that claim owners eng 5. records have that show actual rented they their to tenants premises whoruthlessly were premises the had site but is that they the Some claim actually occupiers bought away. driven land. SomeGovernment shop owners that claim compensation the is not to buy enough or rent premises of the same size nearby; the fact is that the site have they been using include un- destructs network, disrupts social that allege URA the who situation people isAnother from old the by Changes heritage, local area. unavoidable redevelopment. are in a gentrifying After their out anxious of ownersmove of were KTTC toconfirmed, redevelopment was with leaky buildings flooded dilapidated concrete, floors spalled ceilings, sewage. and smelly be may the gentrification concern to take eager up public housing. were Interestingly, Tenants who KTTC people the have out who notfrom moved of or long ago, have lived in at KTTC capsule a in time town centre a dilapidated putting people advocate to unjust is for all. It world the do not wish of on. residents rest when the while and genuine to is stay moving, 6. E following: the in summarised are Project KTTC the

30 Planning & Development engagementbe representedfollowing modelmay bythe formula: aelements successfulcommunity managing of theexperience KTTCFrom ofproject, the g) f) e) h) d) c)

Be practical Be warnings be followed received up. should Following than one-off, big- project talents of different backgrounds. Acentre, of display resource with 3 All their views. share and given face the away.appreciate moved have They they though even events resources support. resources support. areasonableAllow budget for engagement ex helpprovide later. useful some InKTTC, them as partners. and treat Retain them, engage Partnering and disability, mah operators, passengers, hawkers, transport with occupiers, operators, shop people cases tenants, owners, KTTC, property of Identify and connect ifrn tgso lnigadipeetto. different stages of planningand implementation. at connected engagement for and are identified journalists and servants, politicians - - owners and ex weather, 360degree engagement Where Where E

documents, seminar rooms, help desks, will help. Regular rooms,helpdocuments, desks, seminar will are contacts better CE

-through T, F, H, V P, S, C, M, R

= ™ People-oriented, people- --People-oriented, E A A V H F Timing.= T R M M C S P ce

= Appraisal, following Appraisal, = = Venuewherework engagement the conduc is ted = Human resourcesinput, seniority representation of input Financial = = Reaching outway atransparent in = Multi = = Compassion, caring, corrective consensus, actions = Skillsets depending deployed, circumstances on = Preparation ( = Effective community engagement bang campaigns. +A ------tenants are invited to the resource centre to celebrate milestone milestone celebrate to centre resource the to invited are tenants – – - Engagement after does stop not a Feedback milestone. and media presentation skills presentation media Allow for sufficient time, do not rush not do time, sufficient for Allow DifferentIn be clients should identified and connected. the

-- , options, feasibility study) feasibility options, , envisioning

Sustained linkages with ‘ with linkages Sustained -

through, feedback

-- first, are just slogans. not

The URA engagement personnel comprises comprises URA personnel The engagement Thereno time is limit.

, including financial, time and time financial, human, including

-jong

willing stakeholders

school operators,

- D models ’ civil

and and can can Ernest LEE – Community Engagement in the Kwun Tong Town Centre Redevelopment Project 31

through back,through underpinned time and by good reporting - acceptance, delays and social discordance. 7. Conclusion is justifiedrole by engagement partial urban and of isCommunity part redevelopment. It’s results, opinion of proposals, survey acceptance district urbansupport at design traffic and processing issues, and resolution acquisition, timely clearance rate of the of meetings, council complaints. of but not expensive hardware, are engagements community effective of ingredients The prepared schemes, an patiently and professionally include These skills. soft extensive of use approaches in caring and the stakeholders, of compassionate of wishes understanding specialhandling stakeholders, and perseverance in of face oppositions. The execution policy with following pragmatic, should be management. Support of the management by reasonable resources allocation by reasonable Support resources The of management management. the is needed. of opposition costs expended risks of time because and reduced during gainful are delays and complaints, manageable respect stakeholders, and from cooperation clearance, acquisition and scheme risks of the will outweigh benefits implementation. The smoothened and non-

32 Planning & Development Planning Briefs”. Briefs”. Planning (2013): “TPB PG 建，市區重建服務彙編》, Urban of WorkersSocial Forumt Join Networks. Research Sheedy, Engagement: onCitizen , Canadian Handbook Consultation Beyond A. (2008): Policy Schemes Development Royal Town in Engagement Practice Public to (2010):Institute GoodGuide Planning LawsRoads (works, and Chapter Compensation) UseOrdinance, Hong 370, Kong. of RailwaysLawsKong. Chapter of Ordinance, Hong 519, BusPublic Laws Services of Ordinance,Hong 230, Kong. Chapter public” Leighninger:Matt (undated): “ Kong. Conference onTransport Disability. with People for andMobility a with for Disability and Commuters Persons Lee, S.W.E. (2010): Leeds CommunityPolicy Engagement City(2006): Council University HongChinese). Kong (In of ReportPublic Consultation Law, W.T., Chui, C.K, Wong, Y.C. Tong Kwun et al., (2006): Town Centre Redevelopment and Continuity”. Public andDevelopment,Administration 113-121. 31: Cheung, T.Y. Peter (2011) “ References 塘市中心公眾諮詢報告》。 IBM Centre theGovernment. Business for of . Redevelopment Services Redevelopment

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