Helping patients feel Your Patient Protecting at home Safety Heroes privacy Indigenous health ceremonies Meet those contributing to a Respecting the rights of Issue No. 19, Vol. 4 offer comfort culture of safety staff and visitors November 2019 Page 12 Page 16 Page 18 HorizonSTAR A publication for the staff of Horizon Health Network

Keep Calm and Cuddle On: Volunteer baby cuddlers relish therapeutic role in Neonatal Unit Page 5

Client-created library gives hope, fosters community at Horizon’s Centracare Page 9 Top 10: The best pieces of health care advice you’ve ever received Page 17 Contents 5 6 7 8 9 10 11 12 Keep calm and cuddle on: St. Joseph’s Auxiliary Horizon’s MRH gears up for Stan Cassidy team Client-created library Walk of Life supports URV Latest advancements Indigenous health Volunteer baby cuddlers celebrates 90 years Heart and Stroke Foundation recognized for spinal cord gives hope, fosters cardiac rehab program in medical software ceremonies help relish therapeutic role injury pain management community at Centracare discussed during MUSE patients feel at home Horizon volunteer meets research Staff benefit from conference her idol Emergency Management courses

13 14 15 16 17 18 19 20 #ResearchAtHorizon: Strong connections, team Employees at Horizon’s Patient Safety Heroes Top 10: The best pieces of Café de Paris experience SJRH achieves ENERGY Happy Birthday Bravo! Celebrating Horizon care boosts FACT Team HDSJ receive multiple contribute to safety health care advice you’ve educational and fun for STAR® certification for research at annual clients’ recovery awards culture ever received Horizon nurse second year provincial health research conference Horizon’s new Employee Horizon pharmacy Protecting the privacy Secure communications Health Services page represented on of you and others app improves patient care Cookies bring smiles to international stage community

On our cover: This magazine is published by Horizon Health Network’s Communications In Every Issue Kelly Northrup, Neonatal unit Department, and is distributed free of charge to Horizon staff, physicians Message from CEO RN and unit coordinator of and volunteers. A French version can be found online at fr.horizonnb.ca. Editor’s Note volunteer baby cuddlers, left, Editor: GinaBeth Roberts Colleagues’ Corner and volunteer NNICU baby Design and layout: Hudson Creative Agency Look Who’s Shining cuddlers Bea Magill, Donalda Top 10 Printed by: Advocate Printing Bradley (sitting), and Rose Please send comments and/or story ideas to [email protected]. Poirier are photographed in the Neonatal Intensive Care Unit at Horizon’s Saint John Regional Hospital in late October. Keep Calm and Cuddle On: Volunteer baby cuddlers relish therapeutic role in SJRH’s Neonatal unit Amidst the beeping of monitors in the seven days a week. During this time, they sit Neonatal Intensive Care Unit (Neonatal) at in a stationary, but comfortable chair, and do Horizon’s Saint John Regional Hospital (SJRH) exactly what their title implies: cuddle a baby. there are many moments of serene comfort If all babies are comfortable, a cuddler may and soothing joy. be interacting with families, or learning more That’s thanks in part to members of the unit’s about the Neonatal unit from nurses and health care team that aren’t even health care physicians. professionals. At first, cuddlers were understandably Dear Staff, Physicians and Volunteers, A welcome note The volunteer baby cuddlers play a crucial intimidated by the neonatal environment role in the care of preterm babies who spend — there’s intravenous lines, complicated It’s hard to believe this is the final issue of the Horizon Star for 2019 and another from the editor days, week or months growing strong in the machines, and babies and families at their year is coming to an end. Like previous years at Horizon we have so much to be Neonatal unit. most vulnerable. But they quickly settled in proud of. for what has become the most bright and Welcome to the 19th edition of the Horizon Star! It’s a role that’s currently only offered at SJRH therapeutic spot of their week. Neonatal unit volunteer baby cuddler Donalda Bradley First and foremost, our staff and physicians have continued to deliver safe and This is the last issue of the year, and (to be just a bit dramatic within Horizon —and one the team could not cuddles a one-week-old baby boy. quality care despite many challenges including staffing shortages and periods about it) the last issue of the 2010s. imagine doing without. “The first time I was in a room with twin boys, of significant overcrowding in our hospitals, to name a few. Regardless of the both of their (monitors were alarming) but I was For Donalda, the best position to cuddle a This is the time of year when I’m most likely to revert to what’s challenge, our staff have collaborated and supported each other, even under Keep Calm and Cuddle On told that wasn’t my concern,” said Bea. “The baby is holding them on her left side, with difficult circumstances, to ensure the care of comfortable – whether it be my weekend routines or my Donalda Bradley, Rose Poirier and Bea Magill nurses knew what was going on and all I had workplans – instead of getting out of my comfort zones. their head propped slightly on her shoulder. our patients and clients comes first. have been relishing their role as volunteer to do was cuddle the one that I had and tend And while we often feel pressure to do just that – get out of our baby cuddlers since the program was the other one if he needed to be soothed.” “I find if I can get their heads to settle over my This year Horizon’s recruitment team has comfort zones – there is a time and place for working within formalized in 2017. They’re often recognized heart, they fall right asleep,” she said. been busy at work finding the staff we need that sweet spot that makes us feel productive, calm and just around the hospital while wearing their purple The science behind cuddling to continue delivering the care our patients, Recently, they’ve began “cuddling” (lightly 4 plain good. “Keep Calm and Cuddle On” shirts, a message Kelly Northrup has been a nurse in the 5 4 clients and their families deserve. In January placing their hands on) babies in their isolettes; that clearly articulates their role. Neonatal unit for 20 years and has expertise in 2020 you can expect to see the launch of a The word “comfort” has so many meanings: it means to give these babies are too fragile yet to be held. strength and hope, as well as to ease grief or trouble. It can also the developmental care of preterm babies. new recruitment campaign highlighting many None of them worked as health care “Scary as it, for cuddlers, it’s nice to know be used to define a satisfying or enjoyable experience. of the career opportunities we have available professionals before their retirement (a Research shows cuddlers are a perfect addition there’s someone holding the babies,” said across Horizon. Moments of comfort happen every day within the walls background that isn’t a prerequisite to this to a neonatal baby’s health care team. Kelly. “Human touch is something you can’t position) but when the opportunity arose, they of our facilities and throughout the care we provide in our “When a baby’s in utero it develops in a simulate. It’s not the same.” 2020 will be an exciting year for Horizon as communities. knew it was the perfect fit for their warm and flex position; that’s how they develop their we set the course for the next three years with comforting personalities. Introducing the cuddlers to the Neonatal care the development of our new strategic plan. Maybe this month you’ll comfort your child with a hug (or a muscles,” she said. “Their environment is team was a learning curve for everyone. Over This past fall we held a number of consultation treat) while they’re getting their flu shot, or maybe you’ll be the “My passion is love,” said Rose. “And when I contained and controlled. When they’re born the last two years they’ve worked closely sessions with staff, which was an excellent one needing some comfort, in the form of a hot bath or friendly heard an infant needed a little love, then I was early there’s no control. They’re now at the together to understand how volunteers are start to the dialogue that needs to happen. The conversation, after a stressful shift. most eager.” whim of whatever is around them.” trained and have the guidance to perform emerging themes are common across all areas Karen McGrath And doesn’t comforting someone else make you feel good? Be The trio know the cries of every baby on the That’s where the cuddlers come in: babies their role in a safe and caring way. of Horizon which speaks to our organization’s President and CEO sure to check-in with your colleagues and loved ones to see if floor, and, more importantly, how to hold and need the containment they experienced in Having a calm baby means nurses and doctors ability to grow stronger together as One Horizon. they’re doing OK. comfort these babies until they’re soothed. the womb, as well as to feel connected to and can perform clinical procedures on a happy We will be consulting with our physicians in November and December of this In this issue you can read about how one of Horizon’s volunteer And sometimes that means they’re cuddling loved by a human. By bundling the babies baby. year, and in 2020 we’ll be expanding our consultation with our health care teams gives comfort that’s also clinically-proven to support the same baby for their entire four-hour shift. and propping them on their chest or shoulder, development of our tiniest patients (Page 5) and how one cuddlers provide connection, stimulation and Cuddling has become so beneficial that now partners and the public by using a new online platform. We also encourage staff At least one volunteer baby cuddler is on shift another can make patients feel at home by providing a space an environment that helps babies develop. it’s part of the Neonatal care program. and physicians to provide their feedback using this platform as well. most mornings, afternoons and evenings, and time for spiritually- and culturally-significant practices For example, Rose learned from a physician Health care affects everyone, and for this reason it’s important we hear from during their hospital stay (Page 12). that if a baby falls asleep shortly after they’ve as many stakeholders as possible, and that means you, your family and your Don’t forget to check out our Top 10 list (Page 17), which has eaten, they’re more likely to gain weight. neighbours – anybody that has an interest in what New Brunswick health care great tidbits of advice – from simple anecdotes to life mottos “Just knowing that we’re helping in their should look like in the coming years. passed down from generations – that can help us all live a physical growth, let alone the developmental healthier life every day. Finally, November is an exciting month at Horizon as we celebrate Bravo!’s third stuff means so much to me,” she said. birthday. As your CEO, it is always a pleasure to read through the many Bravo!s As always, it’s an honour to share your stories, and I hope that are received by our staff from both their colleagues and their patient/ you’ll continue to reach me at [email protected] Cuddlers also provide care and peace of mind clients. In three years over 33,000 Bravo!s have been given to our staff to with new ideas. for parents and guardians. They alleviate recognize their work in living our Horizon values. That’s absolutely incredible! feelings of guilt as parents know a familiar Happy reading, face is going to be holding their babies while As the Christmas season is fast approaching, I’d like to take this opportunity they’re taking care of themselves and/or other to thank all of you for your commitment and dedication to providing safe and children and cannot be with their newborn. quality care throughout the year. I hope you take some time over the Christmas season to take a break and truly enjoy the season with your family and friends. When cuddlers interact with families, it’s usually emotional. Even creating crafts, like nametags, Merry Christmas and Happy New Year! GinaBeth Roberts or writing messages on whiteboards in their Editor, Horizon Star babies’ rooms has made parents break down Sincerely, with joy from the love they are receiving.

Training and embracing volunteers as a Karen McGrath part of the health care team Kelly Northrup, Neonatal unit RN and unit coordinator of volunteer baby cuddlers (second left), and volunteer President and CEO Volunteers take part in a typical Horizon NNICU baby cuddlers Donalda Bradley, Bea Magill and Rose Poirier. Horizon Health Network volunteer interview, and, when accepted, …continued next page Continued from page 5 St. Joseph’s Auxiliary celebrates Staff at Horizon’s MRH gear up for 90 years Heart and Stroke Foundation In September, staff of the Medical Stepdown Unit at Horizon’s Miramichi Regional Hospital (MRH) geared up to participate in the Miramichi Heart and Stroke Foundation’s annual Big Bike Ride! The unit’s pharmacists, occupational therapists, audiologists, nurses and speech language pathologists came together to raise funds and bring awareness to stroke and heart disease, a Kelly Northrup, Neonatal unit RN and unit coordinator cause that is near to them. of volunteer baby cuddlers and volunteer NNICU “We really wanted to give back to an baby cuddlers Bea Magill, Donalda Bradley and Rose Poirier. organization that gives us a lot of resources and tools to help us educate our patients,” participate in Horizon’s Volunteer Resources St. Joseph’s Hospital Auxiliary, which supports Horizon’s St. Joseph’s Hospital in Saint John, gathered to said Kristen Copp, the unit’s Nurse Manager celebrate its 90th anniversary during a gathering at the hospital in October. Orientation. They also must meet standard “We even had a stroke survivor on our bike protocols for working at Horizon, such as this year. It’s a cause that is very important to For nearly a century, members of the St. Joseph’s Among their many activities, the auxiliary ensuring their vaccinations are up-to-date and us all.” Hospital Auxiliary have been lending their time hosts fundraising fashion shows, sell tickets having a current criminal record check. The Heart Throbbers, before their Big Bike Ride. and energy toward countless health care on Mother’s Day and Christmas baskets, host The Big Bike Ride brought the “Heart Next, they go through a unit orientation with initiatives at Horizon’s St. Joseph’s Hospital bingos and birthday parties for patients, knit Throbbers,” decked out in red, on a two- Kelly, and then job shadow an experienced aimed at keeping people healthy in the Saint hats for newborn babies, and donate toys to kilometre tour of the city’s downtown. cuddler. The group agrees job shadowing is John area. children in urgent care. 6 “This was a great team building activity and we 7 6 one of the best practices they’ve implemented, Horizon volunteer meets her idol 7 are happy to be able to give back to such an as the communication and understanding The auxiliary is still going strong today as a For visitors, the organization is perhaps best Hali Douthwright is a dedicated volunteer at much for the hospital. I knew seeing Thane important organization,” said Kristen. between two cuddlers is on another level. cornerstone of their community. known for overseeing the operation of the lobby Horizon’s The Moncton Hospital (TMH), and Dunn would mean the world to her, so I really gift shop, rechristened as Jo’s Boutique as part a superfan of world champion Elvis tribute In October, the organization – whose roots wanted to find her a way into the show.” The unit also holds monthly education sessions of the auxiliary’s 81st anniversary. All profits artist, Thane Dunn. based on topics volunteers are interested in, run deep in the Port City – marked a major from the shop are placed directly back into the Although tickets for the show were already and they also know they can ask the nurses milestone after commemorating its 90-year hospital and providing comfort to its patients. Thane held an Elvis Comeback King show in sold out, Jennifer made a few calls, and it was on shift a question at any time. anniversary during a special ceremony that collaboration with The Friends of the Moncton arranged for Hali and her mom to attend as involved the auxiliary’s many volunteers. Ten years ago, the auxiliary also opened its new Hospital Foundation in September, with volunteers for the Friends of the Moncton They also learned that sometimes, despite their hair salon – Saintly Scissors – which is available raffle ticket proceeds going to The Rebecca Hospital Foundation, selling the raffle tickets. best efforts, a baby won’t settle, and also that Jean Marie Dionne, Director of Mission, Ethics to both patients and staff. Schofield Fund. one baby may not settle the same as another. and Spirituality with St. Joseph’s and Rocmaura This was kept as a surprise for Hali, who had Nursing Home, said the auxiliary plays a vital Hali had previously met Thane at a talent no idea she would see the show until she “All you have to do is raise your voice just a role within the hospital community. competition, where they both worked as arrived. tad, and they’re there,” Donalda said. A look at some auxiliary judges. Her face lit up when she saw his life- “Over the years, they have made many “We are thankful for people in our community “If you’re singing Rock-a-bye Baby off-key, campaigns in the past few years size cut-out in the hospital’s lobby to advertise contributions to various departments at like Thane who are helping to raise money for they know it,” said Bea. his upcoming show, and she expressed her St. Joseph’s, all with the goal of increased the fund named in our daughter’s memory 2013: Donated $25,000 toward roaming wrist wish to attend to Jennifer Young, TMH’s The volunteer baby cuddlers are a team of care and comfort for patients,” she said. Volunteer Services Coordinator. which will help cancer patients at Horizon’s 21 women, and they would love to have men transponders for the CAM Unit, echo-flex The Moncton Hospital,” said Anne Schofield, Founded on Oct. 6, 1929 after Bishop A.E. join their group. stretcher for Diagnostic Imaging and an “Everyone knows and loves Hali,” said Rebecca Schofield’s mother. “We appreciated LeBlanc and Father Francis Lockery called on ophthalmic procedure chair for the operating/ Jennifer. “She has volunteered over 900 hours Hali helping sell raffle tickets and enjoyed her For Kelly and Julia Brooks, Manager of the Sisters of Charity to establish an infirmary day surgery room. since beginning here in 2017. She does so enthusiasm to see Thane perform.” Volunteer Resources for the Saint John area, to care for Saint John’s sick, auxiliary members the main requirement is someone who is were active fundraisers from the beginning. 2015: Donated $5,000 toward the purchase of dedicated to loving babies. They hosted teas, card parties and organized new wheelchairs and comfort carts. “Our volunteer programs that have worked raffles and other events to raise funds to help (within Horizon) and have lasted are ones what was then a tiny infirmary meet its 2017: Helped decorate the pediatric room Sharon Hallihan, a Registered Nurse, poses on where volunteers are embraced as part of the mandate. in Urgent Care, supply daily newspaper for the big bike. team,” said Julia. The auxiliary’s membership soared with the each floor, donated a large screen TV, a wall There are also volunteer cuddlers at Horizon’s growth of St. Joseph’s Hospital in the 1930s, mounted electric fireplace, stackable washer The Moncton Hospital; they work in the with the organization rallying to raise money and dryer, painted ceiling tiles, and two scenic Obstetrics unit. for the purchase of beds, furniture, equipment faux windows for the renovation of the CAM That feeling of belonging and providing care for the operating rooms, the cross for the roof Unit ($28,000 total value). to the tiniest patients in the hospital, sure of the hospital and the building’s exterior sign. makes these volunteers feel good about how “In the Chapel, they provided the organ, the 2019: Funding three Staxi medical chairs they spend their “free” time. Stations of the Cross and whatever items were and cushions ($6,354.70), bath tub hoist and “The cuddlers are the happiest volunteers we requested by the Sister Superior, who was in scales ($9,790), Maytag commercial washer have leaving a shift,” said Julia. “One of them charge of the Hospital at the time,” said Jennie ($2,040.10), large print Reader’s Digests for actually said, ‘I feel guilty for feeling so good Gallant, president of the St. Joseph’s Auxiliary. the 7th and 8th floors and will pay for the after leaving the unit.’” entertainment that Recreational Therapy hires Hali Douthwright, volunteer at Horizon’s TMH, Thane Dunn, Elvis Tribute Artist, and Anne Schofield, Today, the auxiliary remains a vital part of the The Heart Throbbers show team spirit as they ride for the patients for special occasions. Rebecca Schofield’s mother. “Like I said, ‘Who gets more out of it?’” said fabric at St. Joseph’s and is driven by a pool of through the town. Donalda. 217 dedicated volunteers. Look Who’s Shining! Know someone who’s accomplished something outstanding outside the workplace? Nominate a colleague, peer or volunteer for this feature by emailing [email protected]. Stan Cassidy team recognized for spinal cord injury Client-created library gives hope, fosters community at Centracare With the support of their care team, two library, with the help of occupational therapist pain management research clients at Horizon’s Centracare have created a Kate Nicolle. lending library in hopes of spreading the joy Justine’s work is focused on enhancing the of reading, promoting sharing amongst others An award-winning study driven by researchers quality of life for individuals and supporting them and providing a sense of community. at Horizon’s Stan Cassidy Centre for in engaging in positive behaviours that can Rehabilitation is providing clinicians with new Karen Davidson and Jillian Stoddard helped help them move back into their communities tools to help patients suffering from a spinal design and build The Hope on the Horizon through the use of leisure, recreation and play. cord injury (SCI) to better manage their pain. Lending Library, which was recently installed “We try to engage as many clients in as many on the Ridgewood campus in Saint John. The research examined the effectiveness of ‘normalized’ activities as possible that can a series of best practices introduced into the The library belongs to everyone — clients at assist them with their recovery,” she said. Centracare, an adult tertiary mental health centre, continuum of care offered to SCI patients in a That means daily outings where they take their Justine LaPorte, recreation therapist, reaches into and neighbouring Horizon facilities, Ridgewood rehabilitative setting. learnings from the hospital and apply them to the Hope on the Horizon Lending Library at Horizon’s Veterans Wing and Ridgewood Addiction Centracare. real-life situations. Dr. Joanne Savoie, a neuropsychologist at Services — and gives clients from all sites, the Stan Cassidy Centre who helped lead the many who have extended stays, an opportunity Justine’s work is strongly guided by an “abilities- study, said pain management is something to get outside and pick up a good book. focused viewpoint,” as she works with clients to overcome barriers to access leisure engagement, patients often struggle with during their This is what Recreation Therapy is all about among them, reading. rehabilitation. for recreation therapist Justine LaPorte, who oversaw and supported the creation of the “Many of our clients have identified reading as Knowing there was room for growth in a coping mechanism; however, there are various the way pain management is delivered barriers that hinder this self-identified therapeutic and documented across a patient’s intervention,” she said. “One obstacle is that interdisciplinary care plan, she and her group books are not always readily available. We want set out to find ways of bridging those gaps. to increase an individual’s autonomy as best we 8 Dr. Joanne Savoie, a neuropsychologist with Horizon’s Stan Cassidy Centre for Rehabilitation, presents an can, and for some people the only way to get to 9 That ultimately pointed them in the direction award-winning study developed by a team of researchers from the facility during the Canadian Spinal Cord Injury a library is with a support member.” of a national framework of evidence-based Rehabilitation Association biennial conference. Justine LaPorte, left, recreation therapist, and best practices available through a network That’s why the library was the perfect fit for Centracare clients Karen Davidson and Jillian Stoddard of leading Canadian SCI researchers, known this site: it’s accessible to those who are unable pose for a photo with the Hope on the Horizon Lending Library in late October. formally as a Knowledge Mobilization Network The four standardized methods applied from The study – titled Implementation of pain to access a library in their community without (KMN). the KMN include an assessment of pain best practices as part of the spinal cord injury assistance, enabling them to “check out” books independently and feel an enhanced control of For Jillian, the library offered her an opportunity upon admission, as well as the development knowledge mobilization network – received joint to be creative, as she made the stained-glass of an interdisciplinary pain treatment plan, funding from the Stan Cassidy Foundation, the their lives. It’s also built at wheelchair level and will soon be wheelchair accessible with a path. window out of sea glass and seashells, spelling By implementing four daily pain intensity monitoring, and the New Brunswick Health Research Foundation (and spreading) “JOY.” development of a tailored pain discharge plan. as well as the Rick Hansen Institute and It was also a way to engage clients and focus on evidence-based pain Ontario Neurotrauma Foundation. their abilities. She said the process of creating the library was interdisciplinary pain The results – both in terms of the adherence “rejuvenating,” and she’s happy to have built to the plan by health care providers, as well as It was authored by Dr. Savoie, along with her Jillian Stoddard and Kate Nicolle create the stained- For Karen, building the structure for the something that will be positive memory of her practices as recommended by the impact on the patient – were documented Stan Cassidy colleagues Shane McCullum, glass window for the library at the Saint John Tool Library. library at the Saint John Tool Library and DIY time at Centracare, and something that will through patient medical records. Jeremy Slayter and Dr. Colleen O’Connell. Centre was a perfect way to showcase her bring positive memories for others. woodworking skills. the network, Dr. Savoie said Dalton L. Wolfe of the Lawson Health Research Every little detail of the library was built with the While all of this remains a work-in-progress, Centre in London, Ont., also contributed to the “Building this library reminded me of the work I foundations of recreation, play and leisure in the results of the exercise – Dr. Savoie noted the implementation of the study, which has been published in the Journal used to do,” Karen said, of the bureaus, dressers, mind: the chimney is made out of multi-coloured new pain management standards did yield of Spinal Cord Medicine. tables she’s created. “I felt right at home.” blocks that look like Lego, and Scrabble letters carried out over an 18-month more consistent documentation, while also “My dad was a civil engineer and a land engineer, were used to spell out “SPREAD THE JOY OF period – indicated there was leading to increased communication and The team travelled to Ontario’s Niagara READING” on the front door. education between patients and their health region in October, where they presented their so being around him most of my life, he taught an overall improvement in care team. research during the Canadian Spinal Cord me how to woodwork and use heavy machinery Jillian also plans on donating books she’s read Injury Rehabilitation Association biennial around the shop and how to be safe about it.” and has worked with the West Side Library to the care being provided to “Hopefully, with that increased information, conference, where they were also presented get books donated. [patients] will be better equipped to deal with the Canadian Spinal Cord Rehabilitation The team identified many people who could

SCI patients. with what is often a chronic condition for the Association Award for Clinical/Best Practice use the library: a grandparent at Ridgewood Alex Dickinson, with the Saint John Tool Library, and patients that we have here,” she said. Application. Veterans Wing may pick-up a book to read to “I think what we’ve been able to achieve Karen Davidson work on the structure for the library. their grandchildren, a staff member who had is, certainly, more dialogue surrounding the Patients who took part in the study were asked Dr. Savoie said receiving the award provides a rough morning could lose themselves in a topic, and making sure we were educating our to fill out a survey 72 hours prior to their an extra layer of validation to the work done, good book or someone may share a title with patients more consistently,” she said. discharge, indicating their satisfaction with and the team was honoured to be recognized someone else because it helped them during a their experience on a scale of 0-to-10. by their peers in this way. difficult time. “We’ve developed inpatient and outpatient pain groups, which is making sure patients Overall, rates of satisfaction were high for the “There was a lot of work and time that went “There is no better feeling than getting lost understand different types of pain and they’re pharmacological approach (mean score of into it, and we’re really invested to making in a great book,” said Justine. “Reading has learning skills to better manage their pain 8/10) and non-pharmacological approach changes and improvements to the way we endless benefits, some of which include stress – we wanted to make sure that we weren’t (9.1/10) to pain management. do things,” she said. “This really highlights reduction, memory improvement, increase just focusing on pharmacological treatments, for us that the work was worth it, that it knowledge, vocabulary expansion, a sense of but also treatments that they could control Patients also endorsed high rates of satisfaction was effective, and to showcase to the rest of peace and free adventures.” themselves - breathing, relaxation, meditation, with the pain education received during their Canada that we’re small but mighty.” They plan to register the library on the things like that.” The library also offers bookmarks, coloured by admission (8.5/10). Centracare clients, which encourage readers to “get Little Free Library website, making them a Alex and Karen stand by the finished product. lost in a good book.” member of yet another community. Fourth annual Walk of Life supports URV Cardiac Rehab Program Latest advancements in medical software discussed Horizon’s Upper River Valley (URV) Cardiac cholesterol levels, blood pressure and painting by Susanne Hansen! Tickets are Rehab Program recently held its fourth annual physical fitness; available from the Cardiac Rehab team and at during MUSE conference Walk of Life Campaign. • increasing ability to return to work; and the Physiotherapy department at URVH. The While the heartbeat of the health care sector • improving understanding of heart healthy draw will take place Tuesday, Dec. 3. The event was co-sponsored by the Cardiac is almost certainly its people, the leading-edge food choices and behaviours and weight Health Foundation of Canada and The Upper “Thanks to all those who sponsored the event, software and technology systems it harnesses loss management. River Valley Hospital (URVH) Foundation and gathered pledges, and participated in the each day could perhaps best be described as took place in early October at the AYR Motor The walk, which took place around the walk, with you we would not of had such a the engine. Centre in Woodstock, with all proceeds going comfortable environment of the AYR Motor successful event!” said Danica. With that in mind, dozens of health care directly to the URV Cardiac Rehab Program. Centre walking track, was a huge success, with professionals from Atlantic Canada and beyond over 63 participants, each receiving t-shirts and “Our Cardiac Rehab program is currently gathered for a major symposium in mid- a bag of oatmeal from the Speerville Flour Mill. designed for patients referred from the New October to discuss the latest advancements Brunswick Heart Centre (at Horizon’s Saint The morning included refreshments, with coffee in the world of medical software during a John Regional Hospital), who have had a heart provided by Tim Horton’s, and water from Exit day-long learning event hosted by Horizon’s attack, surgery, and/or heart condition,” said Realty, an entertaining warm-up session, the Technology Planning team. Danica Wallace, Supervisor of Physiotherapy walk, silent auction, door prizes, which were Delegations from New Brunswick, as well Services for URV. “Our goal is to teach skills donated by past participants and many local as Nova Scotia, Prince Edward Island and to manage heart disease and reduce risks of businesses, and lunch, provided by Subway. Newfoundland and Labrador took part in the future heart events.” With pledges, corporate sponsors and silent Medical Users Software Exchange (MUSE) The benefits of this program include: auction sales, $8,874 was raised. Organizers Canada East Coast Planning Peer Group • reducing risks of dying from heart disease; are also selling tickets for a queen size quilt sessions at Horizon’s The Moncton Hospital. • improving recovery, quality of life, donated by Trisha Robinson and an original Participants had no “weather worries” as the event MUSE is essentially a collective of Meditech was held in the comfortable environment at the users and related professionals who interact AYR Motor Centre. to learn and share their knowledge and 10 experience. 111111 Massachusetts-based Meditech, short for Sam Fielding, Horizon’s Chief Technology Officer, speaks during the recent Medical Users Software Exchange Medical Information Technology Inc., provides (MUSE) Canada East Coast Planning Peer Group sessions at Horizon’s The Moncton Hospital on Oct. 10. clinical software and information services to thousands of health care organizations worldwide, including several of Horizon’s facilities. Sam Fielding, Horizon’s Chief Technology Officer, was front-and-centre throughout the day as one of the lead organizers of the MUSE Top fundraiser Lucille Smith, centre, is pictured with gathering and helped keep everything on Danica Wallace, Supervisor of Physiotherapy Services track throughout the day. for URV and Cardiac Rehab Physiotherapist (left) and He helped close things out by providing Past and present participants of Upper River Valley’s Cardiac Rehab Program. Tracy Chiasson, Cardiac Rehab Nurse. attendees with an update on some of the initiatives either already in development or in the works for Horizon as it embarks on modernizing its systems. Staff benefit from Emergency Management courses Horizon’s priorities include the creation of a Horizon’s Emergency Management program new organ, tissue and ocular management is passionate and committed to helping our system; a new food and nutrition platform; leaders at every level manage and address the replacement of the organization’s emergency situations. oncology management system, and the development of a new bedside entertainment Jennifer Sheils, Horizon’s Chief Information Officer, As with all emergencies, preparedness is key takes part in a panel discussion relating to IT shared platform for patients, to name a few. in achieving positive outcomes and Incident services during the recent MUSE Conference Command System (ICS) offers an internationally- He also noted New Brunswick as a province in Moncton. recognized framework for helping organizations – with input from Horizon - is working swiftly Horizon, as host of the event, was well- in these efforts. toward incorporating a centralized, electronic represented during the conference. The Emergency Management team was pleased Public Health information system, with to offer ICS 100 (Introduction) and 200 (Basic) the first of three phases announced by the Dr. John Dornan, Horizon’s Chief of Staff, courses recently at Horizon’s Saint John government in January already completed. delivered welcoming remarks on behalf of the organization, while Lynn O’Neill, Horizon’s All signs at Horizon’s The Moncton Hospital pointed to Regional Hospital (SJRH). “We’re well underway,” Sam said. “Up next, Director of Reporting and Performance, the Medical Users Software Exchange (MUSE) Canada we’ve got immunization management, and These courses could not have happened without led a presentation on consolidating East Coast Planning sessions, as dozens of health care then (the process) will get into surveillance, professionals from North America gathered at the the partnership with Medavie Health Services Meditech’s financial systems without clinical investigations and outbreak management.” facility to take part in a day of learning. NB’s Extra-Mural Program and Ambulance consolidation. New Brunswick (EM/ANB) and their competent MUSE attendees, meanwhile, had the “I’m a fan of big data,” Dr. Dornan said. member panel discussion on IT and its instructor Troy McQuinn, manager of opportunity to take part in information “We consider ourselves to be an innovative, relationship with shared services. Emergency Management for EM/ANB. exchanges with other jurisdictions and progressive (sector), so it’s great when we can Emergency Management looks forward to health care organizations, while also learning Conference attendees were also provided all get together and talk about it.” offering many more programs to support and about best practices through a full slate of with guided tours of The Moncton Hospital’s prepare our leaders at all levels. We are all Staff of many leadership roles and disciplines were engaged and willing participants in the Incident Command presentations and keynote speeches covering In addition, Jennifer Sheils, Horizon’s Chief Emergency, Laboratory Services and Oncology leaders, yet work as a team. System (ICS) courses, which were held recently at Horizon’s SJRH. a host of subject matter. Information Officer, was part of a three- Units throughout the day. Indigenous health ceremonies help patients feel at home #ResearchAtHorizon: Celebrating Horizon Science When an Indigenous person receives care in one of Horizon’s hospitals or health care at Annual Provincial Health Research Conference facilities, it can be difficult for them to This November in Saint John, a focus at the navigate a sometimes-unfamiliar system. annual New Brunswick Health Research JUNE 2019 JANUARY 2019 During times of treatment, it’s comforting Conference will be to celebrate the best of our health research collaborations. From to know cultural health practices valued by Research Team of the Month Research Team of the Month Indigenous patients, clients and their families January to October, a new team was featured are available and practised within Horizon each month, and Research Services is proud SJRH Cardiac Surgery (Drs. Ansar Hassan and DECRH Laboratory Medicine (Dr. Yu Chen, facilities. to share that your Horizon colleagues are Jean-François Légaré, Dr. Christie Aguiar, and Rachel Fullarton) and Obstetrics-Gynecology featured in five of the nine nominated teams. Jeff McLeod), with colleagues from Dalhousie (Dr. Sheri-Lee Samson), along with UNB. Aaron Hatty is a Registered Nurse working in In this issue, #ResearchAtHorizon shares Medicine New Brunswick. psychiatry at Horizon’s Dr. Everett Chalmers lessons learned from their success; we also So Remember, A “Simple” Solution Can Regional Hospital (DECRH) in Fredericton. encourage you to learn more about the teams, In Fact, You Really Don’t Have to Move to Have a Big Impact She’s also a member of St. Mary’s First Nation by visiting the NBHRF website. Have an Influence on Healthcare By delaying clamping of the umbilical cord by community in the city. She is passionate about With so much conflicting research evidence even just a few minutes, babies can receive ensuring spiritually-significant practices, such on the link between obesity and cardiac more maternal blood and have less change as smudging and drumming, are available to Congratulations FEBRUARY 2019 surgery outcomes, this team is working with of anemia and infection. To effectively turn her patients and community members. on winning Research Team New Brunswick patients to identify more this evidence into practice, though, did the lab Smudging is the more commonly-requested of the Year! Research Team of the Month precise ways to measure obesity, as well as need to identify a new set of reference values? ceremony and involves burning sacred understand if “obese but fit” people have The team compared data from cord blood gas medicines such as sage or sweetgrass. Its St. Joseph’s Hospital Health and Aging Program better outcomes than those not in shape at tests using the old and the new methods, and overall purpose is to purify the energy of a (Drs. Pam Jarrett and Linda Yetman) teamed all (thin or obese). While their research does found that there was no need to create new up with SJRH Orthopedic Surgery (Dr. James reference ranges. space, and its practice can vary slightly by Aaron Hatty, a Registered Nurse working in psychiatry Cassie Dolliver, Palliative Care Coordinator at not yet indicate a clear answer one way or region and their local teachings. at Horizon’s Dr. Everett Chalmers Regional Hospital Horizon’s Miramichi Regional Hospital, encourages Wagg), NB Trauma (Dr. Tushar Pishe, Ian Watson, another, by working together, the team can Sue Benjamin) and Horizon Research Services have an impact on improving guidelines for 12 “Any type of gathering or meeting, or (DECRH) in Fredericton, is passionate about patients, clients and families to ask their health care 13 12 ensuring spiritually-significant practices are provider or facility’s Spiritual Care department (Dr. Bryn Robinson), along with colleagues from cardiac surgery in New Brunswick. if we’re going to talk about something AUGUST 2019 13 available to her patients, as well as patients about smudging, drumming and other Indigenous Vitalité and UNB. uncomfortable, we will open that up with a throughout Horizon. ceremonies and practices. smudging ceremony asking for everybody In a System with Many Parts, We Can All APRIL 2019 Research Team of the Month to be respectful,” said Aaron. “People will “We encourage them,” she said. “This is your peoples to be aware their spiritual and Contribute to Changes in Healthcare smudge their eyes to try to only see the good, cultural needs can be met within Horizon, Orthopedic Surgery (Drs. Neil Manson and life, your story and your traditions and we Hip fractures are a leading cause of injury in smudge their mouth to only say the good, especially for those not attached to a Edward Abraham, Donna Eastwood), Physical do our best to take care of them and support New Brunswick seniors, linked to long hospital Research Team of the Month smudge their ears to only try and hear the particular First Nations community, noting Therapy (Richard Paixao), Occupational Therapy them in what they want to do, but also being stays and functional decline. With 8 hospitals positive and smudging your mind to try and approximately 50 per cent of Canada’s SJRH Emergency Medicine (Drs. Paul Atkinson (Tracy Underwood), Canada East Spine Centre mindful of the other patients and families.” in NB offering treatment, it is important to think good thoughts, to open that up to try indigenous population is off-reserve. and David Lewis, and Jackie Fraser) with (Erin Bigney, Eden Richardson, Mariah Darling). know if there are differences in care across to reduce any kind of anger or negativity a Practical considerations include notifying international colleagues. the province. By linking hospital admissions person may have.” other patients on the ward of an upcoming “They don’t actually live in the community or drumming ceremony, giving them the option they could be from way out west or from not and Vital Statistics data at UNB, the team is And Sometimes, That Solution is to Engage Smudging is a part of Indigenous culture, and learning which patients have better outcomes As Long As You Are Engaged about Making Patients as Part of the Healthcare Team to have their door closed or open so they too, around here,” she said. “It needs to be easier a Difference, You Can Be a Global Leader empirical evidence shows culture is important can enjoy it. For any smudging ceremonies, to find and more visible.” than others, even after they leave the hospital. By creating a simple two-hour pre-surgery class, In small rural healthcare centres, time is to Indigenous people and Indigenous health the door to the room where it is taking place The results will next be used to standardize patients and their families could meet and ask Kristin Saunders is the Regional Indigenous especially valuable for a critically ill person and healing and is a determinant of health. needs to be closed because of the small guidelines for future patients’ care. questions of the healthcare team, as well as l Relations Coordinator with Horizon’s who comes to the emergency room. Our amount of smoke produced. earn what to expect after surgery and discharge, “Culture is a way for indigenous people to Population Health department. One of her colleagues knew that one tool to improve and during their recovery. The team found heal themselves, whether it’s smudging, Pam Driedger, manager of Spiritual Care main goals is to increase the cultural safety of diagnosis and more rapidly steer them to that patients who attended the class had more drumming, returning back to our language, for the Saint John area, has also helped Horizon hospitals and health facilities. This the right treatment was bedside ultrasound. satisfaction, and less reported pain and ER talking to elders,” she said. coordinate several Indigenous spiritual means working to ensure Horizon’s facilities However, by creating the Sonography in visits post-surgery, than those who did not. Drumming represents the heartbeat of ceremonies. The chapel at Horizon’s Saint can consistently accommodate requests from Hypotension and Cardiac-Arrest in the Mother Earth and is practiced in many kinds John Regional Hospital was designed to Indigenous patients and clients and increase Emergency Department (SHoC-ED) Network, of ceremonies or gatherings. accommodate the lighting of candles and awareness of their availability. they can more easily conduct clinical trials smudging ceremonies so smoke does not on bedside ultrasound, as well as share new “I work with Horizon’s First Nation Liaison As part of a local women’s drumming group, accidentally trigger fire alarms. knowledge more efficiently. Aaron has seen it used at both the beginning Committee and with Horizon staff to identify of life, at births to the end, at funerals. It’s also Smudging can also take place in patients’ ways that we can improve the health care commonly used outside of acute care settings, rooms provided oxygen is not being used or system for Indigenous people within New she said, such as in the community or in a any patient in the room has scent allergies. Brunswick,” she said. “This involves staff Cookies bring smiles to community education, making spaces and programs more health centre. “The big thing is to know that in our regional Tim Hortons/Fast Break at Horizon’s Saint welcoming and inclusive, and promoting the John Regional Hospital (SJRH) held their “The whole practice of meeting is health care hospitals where there are managers or use of Indigenous health practices and culture annual Smile Cookie Week in September to to us,” she said. “We’re all looking after our directors of spiritual and religious care, that into patient care when requested.” fundraise for the Saint John Regional Hospital health when we come together when we drum.” we are specifically trained to accommodate and support diverse cultural and religious For areas within Horizon where these Foundation. Smile cookie sales raised $2,226. As Palliative Care Coordinator at Horizon’s practices,” said Pam. ceremonies are more commonly practiced, “This is a fun event to raise funds for a great Miramichi Regional Hospital, Cassie Dolliver not only is the event appreciated by the local charity that gives back to the community,” has arranged for smudging and drumming She recommends patients, family members patient, but as Cassie noted, its benefits are said Kathy Lane, Acting Manager of Tim ceremonies for Indigenous patients and or a staff member contact the Spiritual Care even more far-reaching. Hortons at SJRH. their families. As part of a patient’s initial department and she can arrange to meet their palliative assessment, the care team requests. She also has bundles of traditional “It’s a comfort to the family and staff really medicines available, such as sweetgrass, sage appreciate it too,” she said. “It brings a different Tim Hortons/Fast Break employees Hilary Sentner, addresses spirituality to make the patients Lindsie McCumber, Sybil Smith and Janet Miller, and their families aware their requests can be and cedar should patients not have their own. feeling of peace and calm into the unit and a satisfaction that we’re making a difference.” presented the cheque to Jeff McAloon, President and accommodated. Aaron agrees it’s important for Indigenous CEO of the Saint John Regional Hospital Foundation. Colleagues Corner Strong connections, team care boosts FACT Team clients’ recovery Employees at Horizon’s HDSJ receive multiple awards for Leading up to their third anniversary, the compassionate care Flexible Assertive Community Treatment team in Fredericton — more commonly known as Several Horizon employees were recently the FACT Team — has a lot to celebrate. recognized for their remarkable contribution in As a pilot site for a program that’s now improving the lives of their clients and patients standard across Horizon and Vitalite health in a spirit of compassion. networks, the team has been essential Tanya Hoyt, Allyson Giberson and Kelly Beveridge in developing best practices for their were received their awards during the Catholic comprehensive, client- and community- Health Association of New Brunswick’s fall focused, type of care and breaking down conference in September in Miramichi. barriers across the organization and other agencies — all for the benefit of their clients. Every year, the association accepts nominations for Mid-career and Lifetime Achievement Andrea Astorino, a registered nurse, was the Awards from Catholic hospitals. From left, Kelly Beveridge, occupational therapist, and From left, Karen O’Regan, Director with the Catholic first FACT Team Coordinator hired in the New “It rarely occurs the recipients are from the Allyson Giberson, dietitian, winners of the Catholic Health Association of New Brunswick’s Board of Brunswick. Many other current team members Health Association of New Brunswick Midcareer Directors; Heather Oakley, Director of Education joined soon after, in 2017, the year when the same site but this year they were all from our very own Horizon’s Hotel-Dieu of Saint Joseph Leadership Awards; Heather Oakley, Director of Services for Catholic Health International; Tanya Hoyt, program started seeing clients. Other sites, Members of the Fredericton FACT Team. From left, Caroline Roy, occupational therapist; Cheryl McLaughlin, Education Services for Catholic Health International; MRT and Diagnostic Imaging manager and winner of (HDSJ) in Perth Andover,” said Sherry Leech, including Miramichi, Moncton, Saint John, St. human services counsellor; John Tobin, Human Services Counsellor; Erin Cunningham, peer support worker; and Dr. Robert Stewart, President and Chief Executive the Catholic Health Association of New Brunswick Stephen, Sussex and Woodstock/Perth within Tiffany Russell, registered nurse; Charlene Collins, social worker; Kelli Henderson, administrative support; Andrea facility manager at HDSJ and Horizon’s Upper Officer of Catholic Health International. Lifetime Achievement Award; Dr. Robert Stewart, Horizon, joined later that year. Astorino, FACT Team Coordinator and Registered Nurse; and Emma Seymour, occupational therapist. Not pictured River Valley Hospital. President and Chief Executive Officer of Catholic are Claudia Rogers, registered nurse and Janine Lucas, social worker. Tanya received the Catholic Health Lifetime Tanya has been a champion for breast cancer Health International; and Sherry Leech, facility At its core, FACT is a rehab and recovery manager at Horizon’s HDSJ and URVH. program, in which clinicians follow a space for first visits, which helps potential departments and agencies, as well as non-profit Achievement Award, which recognizes someone screening and an avid supporter of the local Biopsychosocial Model to manage illness clients get out of their homes, but away from a and community organizations. who has inspired and mentored numerous Relay for Life and Look Good Feel Better almost 22 years and works with both inpatient and symptoms. They see clients with typical health care environment that may be a others in Catholic health care and whose campaigns. She’s a food bank Board member and outpatient populations. In addition to her 14 They work across health authorities, which is 15 14 schizophrenia, other psychotic disorders, trigger for them. accomplishments, over the course of their who rallies hospital troops for consistent work with the eating disorder program, Allyson’s 15 especially important for caring for transient bipolar illnesses and/or sever major depression. career, have strengthened the ministry and contributions. She recycles the hospital’s saline passion is patient education and she’s been “Part of our job, too, is being creative in how client and they’re able to transfer client files, influenced the local community and beyond. solution boxes because they are the perfect instrumental in developing many of the “Our mandate is to serve individuals with a to find an incentive for our clients to see us,” which means a client isn’t put on a waiting list size for the food bank’s family box program. education materials that dietitians use as patient Tanya retired in October, following an impressive serious mental illness who, because of their said Erin Cunningham, a peer support worker. and can receive care from another FACT team resources at both locally and across Horizon. illness, have a lot of struggles with how they “Sometimes they don’t want to be seen, or member instead of going to an emergency 39-year career. She’s served as the Diagnostic Allyson and Kelly received the Midcareer function in the community,” said Andrea. they don’t believe they have a mental illness.” room. Imaging manager for most of this time, and Leadership Award, which honours impressive, “Allyson is the type of dietitian many entry level still provides direct patient care, including dedicated, high performing individuals who dietitians want to be like someday,” said Sherry. As such, the cases they manage are complex, Peer support workers are members of the Andrea participates in monthly meetings with after-hours on-call coverage, as a Medical already have demonstrated commitment to Kelly, an occupational therapist, has provided which is why they work as a multi-disciplinary health care team that have lived experience; other FACT coordinators, and the recovery plans Radiation Technologist. advancing the mission of Catholic health care. integrated team, which includes a psychiatrist, they advocate for and connect clients to are similar across the province to ensure a exemplary care in numerous service areas registered nurses, social workers, human services in the community. continuity of care. She was thrust into leadership ranks when the The hospital’s eating disorder program throughout her career including, pediatrics, service counsellor, occupational therapists, peer former manager died unexpectedly. has thrived because of Allyson and Kelly’s outpatient hand therapy, inpatient acute care Some clients come to the team through intake, FACT isn’t a forever program; the team hopes demonstrated practicality, creativity, and rehabilitation, as well as community support worker, and administrative support. “Tanya had huge shoes to fill and rose to the while others are identified by shelters, family to see clients move on from their care within teamwork, advocacy and dedication to education and preventative health. challenge,” said Dr. Carter Kennedy. “She did They meet as a group multiple times a week physicians, outreach services or health centre three to five years, after meeting their recovery excellence in patient care. They are the very well. Crises were kept to a minimum in “Sharing her knowledge and talents for to review cases, and also provide care together staff. goals. They’re now working on the criteria for epitome of Horizon’s mission and vision her area thanks to her forethought, openness many years, she has coached and mentored during crises situations and challenging events discharge and/or to support the client to a move — helping people be healthy and providing Their work is guided by crisis recovery plans, to others and consistency in bringing people students, new employees, and her colleagues in their clients’ lives. to a less intensive service. exceptional care to every person, every day. which look different for each client — and it along. She’s well respected (and) has been the in providing reliable best practice within “Under shared care we would intensify the turn mean a “day’s work” never looks the same. That ongoing connection between FACT team bedrock of our hospital.” Allyson has been a dietitian with Horizon for Occupational Therapy,” said Sherry. services we provide, so we may see them up to members and their clients is a crucial aspect of “When I came here, I wasn’t quite sure what two, three, four times a week,” said John Tobin, the rehab and recovery focus of the program. the FACT team was,” said Cheryl McLaughlin, a human services counsellor. human service counsellor. “I’d heard about it, “I remember when I first met this client who Often, their clients haven’t had much success but you really don’t know what it us until you’re lived 40 minutes (outside of the city),” said Horizon’s New Employee Health Services Page with traditional services, may be experiencing there. For me, it’s the best team. Just going out Caroline Roy, occupational therapist. “He was Coming Soon to Skyline! homelessness or are at risk for homelessness, into the community. Every day’s different.” an anxious person; he’s working now and doing Resources and tools to help you stay healthy and safe will be just a click away. are within the criminal justice system or have really well. You can see how proud he is of “It’s rare that I come in and what’s in my addictions. himself.” Stay tuned to Skyline this fall for more information about healthy lifestyle practices, fun games and giveaways! calendar actually happens,” Emma said. They may have trouble caring for their personal “Whether it’s a client in crisis and we need “Sometimes the progress it’s slower, but finances, obtaining and keeping a house, to go out in pairs to see them and perhaps it’s there, and you see people being able to maintaining personal hygiene, and finding, and reschedule someone else, the team is just maintain their apartment on their own … keeping and training for job opportunities. so accommodating with one another and learning those skills,” said Emma. “You see supportive and that effects our clients and the them working toward their GED or getting “The intensity and the wraparound service that care they receive.” further education they weren’t even thinking we provide to some of the most marginalized about when they were initially diagnosed.” people in out community,” Tiffany Russell, of One of the main goals of the program is what she’s most proud of, of the program. “It to prevent clients from going to hospitals, “Self-acceptance, too,” said Charlene Collins, brings be such pride to know such vulnerable and instead care for them in their home or social worker. “This doesn’t have to keep defining people are receiving this service.” community environments — what Andrea who they are and what they do from here.” refers to as a hospital without walls. The team provides care wherever clients want “If we are a bit of positivity in their life and to be seen, whether it be at a shelter, at their They’re also working to improve relationships support from a very genuine place,” said home, or on the street. They also have an office and processes with other government Andrea, “then clients aren’t alone.”

Want to tell your colleagues about the services you provide for patients and staff throughout Horizon? Email [email protected]. “Grandfather used to say, ‘To stay healthy “The best piece of advice I given was, I have Patient Safety Heroes contribute to culture of safety at Horizon one should break a sweat every day.’ A to take care of myself first, in order to take simple phrase to him yet there is a lot of care of my loved ones.” healthy advice in that phrase if you think 4 10 Della Baker about what to takes to break a sweat and Clerk, Medical Records, Horizon’s Oromocto just how the body benefits.” Public Hospital Bonnie Aigner Clinical Specialist, Hematology, Horizon’s The Moncton Hospital “When you’re a lot younger, your body is in most cases a very efficient machine. You decide what to do and your body works “Get to know your pharmacist! Way back 11 with you. However, as you go through life, Thank you to everyone when, my mom told me to get to know my making full use of it and even abusing it a The team of volunteer greeters at Horizon’s Upper River Valley Hospital and Tracey Fraser, Manager of Volunteer Shelley Stairs, centre, accepts the Patient Safety Hero pharmacist, as they can often help with little sometimes, neglecting to nurture and Resources and Auxiliary & Alumnae Relations for the Fredericton and Upper River Valley area (right), accept the Individual Award from Horizon’s CEO and President who shared the best minor aliments, infections, or colds and service it, like all equipment, it is wont to Patient Safety Hero Team Award from Karen McGrath, Horizon’s CEO and President (left). Karen McGrath (right) and Lyzandra Pereira, Quality 5 Consultant, Quality Services in the Fredericton and answer general health questions. This experience wear and tear. Beyond a certain piece of health care age (it was 40 for me,) the tables turn. You — Team Award — contribute greatly to the culture of safety in Upper River Valley area. advice has saved me countless trips to my can still decide what you want to do, you’re Volunteer Greeters at Horizon’s Upper River Upper River Valley. provides. She plays a crucial role in reliable family doctor, an after-hours clinic and even advice they’ve ever just not guaranteed that your body will work Valley Hospital (URVH) are the recipients of the and accurate diagnoses for patients with cancer. the ER.” The Upper River Valley Greeters were with you – so you’ve got to work with your 2019 Patient Safety Hero Team Award. received. nominated by Shelly Hubbert, Coordinator of In addition to the duties Shelley performs in Sarah Logan body! Context: I’ve worn four- to six-inch Senior Communications Advisor, Communications Cultural anthropologist Margaret Mead wrote, Volunteer Resources, Auxiliary and Alumnae at the lab, she has diligently worked within her We received 13 submissions, each providing valuable heels for five days a week since I was 19, “Never believe that a few caring people can’t Horizon’s URVH. environment to enhance her own knowledge insight to how we can live a little bit healthier every day. and Community Relations, Horizon’s The Moncton later had three kids in quick succession, change the world. For, indeed, that’s all who level through education and has initiated a Hospital — Individual Award — We heard from readers from eight facilities or regions, 10 took up active jogging for five to six years, ever have.” Shelley Stairs, Medical Laboratory Technologist workflow standardization program which reduces units or teams, and 10 different positions. Some shared took on a personal trainer to keep fit but variation in stain interpretation. Shelley also experienced many falls and injuries that The Upper River Valley Greeters contribute daily in Anatomical Pathology at Horizon’s Dr. Everett the belief that exercise is key, while others offered ways “Don’t trust the Internet over trained health collaborates with colleagues across the country to keep your mind healthy, especially during stressful were putting me out of work. Being self- to the culture and safety of their hospital. Through Chalmers Regional Hospital is the recipient of professionals. Google never had a baby.” their acts of care and kindness they support the 2019 Patient Safety Hero Individual Award. and has forged many partnerships in her field. times. And many tips were tried, tested and true from employed at the time, the downtime was 16 generations past. Sheri Andrews not desirable.” 1717 and assist over 2,000 individuals each month. A complete and accurate pathology report is Sometimes heroes work behind the scenes. We 6 Clinical Pharmacy Manager / Clinical Pharmacist, may not see these heroes everyday, but their If you have a suggestion for a future Top 10 list, please Seraphine Ruligirwa-Kamara The Greeters are the first point of contact when essential to getting a precise diagnosis and Mental Health, Horizon’s The Moncton Hospital work has a tremendous impact on the safety email [email protected]. If you have an idea for Administrative Clerk (Clinical), Audiology, entering the hospital. From their station in the deciding on the best treatment plan for a patient. another interactive feature, we’d love to hear that, too! front lobby they assist patients and families in a Having staff who specialize in interpreting of patients. In Shelley’s words, “Even though Horizon’s Dr. Everett Chalmers Regional Hospital variety of ways. They are always ready to assist laboratory tests and evaluating cells, tissues, we don’t have direct patient contact, we are We look forward to reading your submissions for the next just as invested in their health and well-being.” Top 10 list! “When my son Gabe was a teenager, he patients by providing a wheelchair to those in and organs to diagnose disease is vital. crashed his motocross bike, resulting in a “Well, I swear by it: I wash my hands need, continuously monitoring the lobby and Imagine a patient wondering if their skin biopsy Shelley was nominated by Julie Landers, broken collarbone. After receiving some pain constantly and never touch my face. I’m entrance for hazards that may cause a fall or ensuring is a benign mole or a malignant melanoma: Manager of Anatomical Pathology and Dr. meds and a sling at the DECRH, I asked the hand sanitizers and masks are available as needed. Jeremy Daniels, Pathologist. 7 constantly telling people to wash their the accuracy required in determining this “When I was in college taking my PSW attending ER physician if he had any further (Patient Support Worker) course, I remember 12 hands. I don’t want to catch what they have, Each a small act on their own but together crucial difference is exactly what Shelley advice. ‘Sell the motorbike,’ was Dr. Stephen — Congratulations to all! — and I don’t want to get anything either, or the instructor telling us one of the most Smith’s reply.” 1 important things about Alzheimer’s patients. pass it on to my family or people in the Horizon pharmacy represented on international stage She said, ‘When you have them as patients Brent Roy hospital or town when I go see and hug or residents, go where they are when talking Director, Communications and Community people I know. Especially working around In early October, Horizon pharmacists Glenn They were part of a small group of Canadians The conference provided them with the proof and interacting with them. Do not expect Relations, Horizon’s Dr. Everett Chalmers Regional food, I wash hands so much my hands are Myers and Lauren Munro travelled across the at the conference and the only representatives they and their colleagues already knew: they them to come to you.’ I have remembered Hospital so dry. I can’t use lotion at work, I’d love too, Atlantic ocean to join 800 participants from from Horizon and New Brunswick. were conducting quality research, comparable that and followed that always.” but again, can’t.” over 50 countries at the International Society to what is happening around the globe. Lauren, who was formerly a pharmacy resident Phyllis Wheaton of Oncology Pharmacy Practitioners (ISOPP) Eileen Harrison “Slow down, relax, and enjoy every moment at TMH and now works as a pharmacist in “One thing we both took away from the Prep Cook, Food Services, Horizon’s Sackville symposium to present research they conducted Porter and Patient Support Worker, Emergency of life. Laughter is the best medicine.” the Oncology department at Horizon’s Dr. conference was how the practice of Oncology Memorial Hospital at Dr. Sheldon H. Rubin Oncology Clinic at Everett Chalmers Regional Hospital, led their Pharmacy in New Brunswick is at a really high Department, Horizon’s Upper River Valley Hospital Horizon’s The Moncton Hospital (TMH). Tara Gaudet presentation, titled, Clinical Pharmacy Services international level,” said Glenn. “We are on par 8 RN, Public Health, Miramichi Over the course of four days, alongside in An Ambulatory Oncology Clinic: Patient with a lot of centres internationally. It’s very “Don’t worry about health, just be healthy. “One of the best pieces of advice I received pharmacists, pharmacy technicians, pharmacy Perception and Satisfaction. encouraging. In Canada, Horizon is probably during my nursing career from a mentor in assistants and industry professionals, the two even leading the way in clinical oncology work.” Basically, do what grandma would have The work began as a research project during done to be healthy.” “The best health care advice that I’ve the Emergency Department was to, ‘Trust took in cutting-edge presentations to advance her residency at TMH, where Glenn was her Glenn took part in the closing panel discussion, received would definitely have to be to not 13 your intuition.’ Nurses should rely on their their Oncology Pharmacy knowledge. 2 Dr. Yogi Sehgal preceptor. The project team also consists of Dr. which compared models of clinical pharmacy take anything to heart. If a patient comes intuition and use this knowledge along with Michael Leblanc, Regional Clinical Pharmacy around the world. Physician, Emergency Department, Horizon’s Dr. 9 in and is snappy with you or seems to be objective data to support decision‐making to Everett Chalmers Regional Hospital increases the quality and safety of patient Manager and Dr. Odette Gould, professor of Jennifer Rogers, nurse manager at the Dr. angry, don’t take it to heart because you care. Over my years of practicing I gained Psychology at Mount Allison University. Sheldon H. Rubin Oncology Clinic expressed never know what that person may be going the ability to trust my intuition, leading to The research involved conducting patient her pride in Glenn being chosen to represent through or what news they may have just “Clear your mind of noise, eat well and several situations in which it contributed to satisfaction surveys with oncology patients Horizon on an international stage. received.” rest.” positive patient outcome that would have before and after they received treatment, as Josie Daigle “He was chosen to discuss how the pharmacy Phil Wylie otherwise been negative.” well as phone interviews after patients received profession has evolved over the years and in our Office Support, Horizon’s Rexton Health Centre 3 Carpenter, Physical Resources, Horizon’s The Oncology Pharmacy care. opinion, there is no one better to represent that Roselyn McKenna Moncton Hospital They discovered patients valued interacting with than Glenn,” said Jennifer. “He is the epitome Quality Consultant, Quality Services, Horizon’s a pharmacist, resulting in a high levels of patient example of how the role has morphed from a Saint John Regional Hospital satisfaction. The research showed participants drug supply clinician to a valued member of the Glenn Myers and Lauren Munro with their team’s perceived meeting with an oncology pharmacist health care team.” research, Clinical Pharmacy Services in An Ambulatory Oncology Clinic: Patient Perception and Satisfaction as an important part of their care and having “Because of Glenn’s passion we are better at the International Society of Oncology Pharmacy access to a pharmacist throughout treatment prepared and the whole team is able to provide Practitioners (ISOPP) symposium in London, England. helped them feel supported. a better service to our patients,” she added. Café de Paris experience educational and fun SJRH achieves ENERGY STAR® certification for second year Horizon’s Saint John Regional Hospital (SJRH) for Horizon nurse has earned Natural Resources Canada (NRCan) From Michele McCann, Registered Nurse, Ambulatory Care Clinic (4West), Horizon’s Dr. Everett Chalmers Regional Hospital ENERGY STAR® certification for 2019. This is the second year SJRH has been recognized for its superior building performance. I started going to Café de Paris many hours with me to Marie-Reine’s home for about two years ago. I was prepare for the interview, an intensive French SJRH was the first health care facility in Canada nervous at first, but Marie-Reine including a telephone weekend. That was very to receive ENERGY STAR® certification with a Doiron, an Official Languages interview. helpful for augmenting score of 88 in 2018. For 2019, SJRH received Activity Coordinator, made me comprehension and an ENERGY STAR score of 92. When I passed she was feel welcome and comfortable speaking, and we had fun ® almost as excited as I was. ENERGY STAR certified buildings are verified right away. She is very friendly while learning. to perform in the top 25 per cent of buildings and passionate about helping I have met many people across the country, based on weather- I highly recommend Café people learn French. She is very with different learning levels normalized source energy use that considers de Paris. It is difficult to find encouraging and does not make during my sessions at Café de occupancy, hours of operation, and other key someone to speak French within this area to one feel uncomfortable making Paris. We were all made to feel metrics. improve our skills and the café has been very mistakes. comfortable while speaking a beneficial for my ongoing learning. Marie- Only buildings that earn a score of 75 or higher second language and learned She has a lot of French material Reine is very kind and bubbly and helps make on NRCan’s 1 to 100 energy performance From left: Ralph Mayfield, Director, Facilities Engineering & Property Management, Saint John area; from each other. She also has to share and is willing to help all No learning fun. Pas scale and are verified by a licensed professional Blaine Lynch, Regional Director, Facilities Engineering & Property Management; Joe Cooke and Jesse Smith, one-on-one sessions. Building Systems Operators; Kate Butler, Executive Director, Energy Management, Service New Brunswick; hospital departments with their engineer or registered architect can use the certification mark. and Nick Babkirk, and Building Systems Operator. different needs. She is happy Marie-Reine has a session Horizon is happy to offer Café de Paris to have sessions in the Café de Michele McCann Recordingonce a week for about an hour sessionsd’enregistrement in several facilities throughout The increased score this year is a direct result “It allows for ongoing monitoring and performance Paris area in the cafeteria, but and a half in a coffee shop, our network. Horizon’s Saint John of the Facilities, Engineering and Property adjustments that can save thousands of dollars also will go to different units as required. which is a nice change and a more relaxing sans Management team, all of whom are dedicated each year in energy, improve patient/occupant atmosphere to speakWithout in French. For further information, email Regional Hospital… to SJRH being an energy-efficient, top-performing comfort, and prolong the life of building 18 When I applied for a job that required an 19 18 No Pas [email protected]. health care facility while providing safe and systems,” said Ralph. 19 Intermediate Plus (2+) in French, she spent A few of us had the opportunity to go to Outperforms 92% of similar quality care to patients, clients and staff. Consent consentement As well, the successful implementation of a heat buildings in Canada “We’re honored to earn ENERGY STAR® for recovery system that captures one of the boiler’s Recording d’enregistrement the second year at SJRH. The team’s efforts heat load from the exhaust stream and is then Uses 37% less energy and dedication are critical in the success,” said used to preheat and heat water loads for the Without No sans Aucune per square foot than the Ralph Mayfield, Horizon’s Director of Facilities, boiler room has been extremely effective. national median Engineering and Property Management for the Both projects are contributing factors to SJRH To protect the privacyPhotos of others, photo Saint John area. being a top-performer. No Pas Prevents 7,600 metric tons Consent consentement The continuous optimization of building Ralph is quick to point out that the efforts are of greenhouse gas emissions systems using real-time building analytics Horizon prohibits the use of recording ongoing, and that “our team will continue to Recording d’enregistrement each year software has improved the building thermal improve operations as we strive to continually and comfort levels while reducing energy. Without devicesNo sans withoutNo consent. Aucune Aucune enhance the care experience.” Photos That meansVideos photo vidéo Secure Communications app improves efficiency of patient care Consent consentement Horizon has adopted a new Secure call staff are contacted. for,” said Kathy Ahern, Nursing Supervisor at Communications app that allows health care It also allows for secure messaging between Horizon’s Miramichi Regional Hospital. “It’s a professionals to quickly communicate with on- groups and individuals. It gives the ability much more efficient process.” Aucune call physicians and other health care providers. No No AucuneNo Audio Aucune to take and send images in accordance with The platform is highly secure with privacy built enregistrement The app, which can be accessed from a mobile privacy guidelines. right into the system. The system is also highly Photos Videos photoRecordings vidéo device or desktop computer, replaced the The app also provides clear accountability, as reliable, as it continues to operate even during audio former paging network and is revolutionizing it tracks message delivery by showing when a major power outages. the internal communication methods of message has been read and gives the option “The Secure Communications platform has Horizon’s health care providers. to send ‘nudge’ reminders to encourage the the ability to add additional functionality,” No Photos NoTo protect Videos the privacyNo of others, Audio RecordingsAfin de protéger la vie privée d’autrui, After Bell Canada decommissioned the paging recipient to read a message. added Sam. “We will be able to introduce new Horizon prohibits the useAucune of le Réseau de santé Horizon interdit functions to facilitate communication and grow No No Audio Aucune network in July, Horizon’s priority was to “Those who use the Secure Communications As a Horizon health care provider, you haverecording the right devices to without informenregistrement consent. your patients and clientsl’usage if d’appareils you d’enregistrement ensure all processes based on the pagers were app are making significant improvements in with Horizon’s organizational needs.” sans consentement. transitioned to a reliable and secure solution. Videos don’t feel comfortableRecordings or do not consentvidéo to having your photo taken or being recorded. the way they communicate,” said Sam. “The The app is generating a positive response from audio La publication de renseignements For Sam Fielding, Horizon’s Chief Technology app allows health care workers to eliminate both physicians and staff, who have been As a visitor to one of our facilities,Posting you information have the on right social to media your privacy — concernant votre visite ou d’autres Officer, this was the perfect opportunity to unnecessary steps by being able to send benefitting from its diverse functionality. about your visit or other patients introduce the new platform. messages directly to individuals.” and we askTo youprotect to respectthe privacy that of others,right of others. PostingAfin informationde protéger la onvie socialprivée mediad’autrui, about patients sur les médias could be an invasion of privacy. sociaux pourrait constituer une “The Secure Communications app became a This solution also goes beyond hospitals. Clinicians Horizon prohibits the use Aucuneof le Réseau de santé Horizon interdit No Audio your visit or other patients could be an invasion of privacy. atteinte à la vie privée. priority so clinicians and those on-call could can directly contact health care providers in recording devices without consent. l’usage d’appareils d’enregistrement communicate with each other in a way that other facilities who can then respond at a time For more information,enregistrement contact ourFor patient more information, representatives contactsans consentement. at our 1-844-225-0220. Pour plus d’information, would improve patient care,” said Sam. “The convenient with their workflow. Recordings patient representative: communiquez avec les Services de app offers a wide variety of solutions for 1-844-225-0220La publication de renseignements “Because staff can contact me directly with audio représentation des patients au increased process efficiency.” Posting information on social media concernant votre visite ou d’autres 1-844-225-0220 a message, I no longer have to spend time about your visit or other patients patients sur les médias The app makes on-call scheduling easier by waiting on the phone to talk to the person that To protect the privacy of others, could be an invasionAfin de of protéger privacy. la vie privée d’autrui,sociaux pourrait constituer une offering a directory for on-call individuals, which paged or look for them in their unit, because Horizon prohibits the use of le Réseau de santé Horizon interdit atteinte à la vie privée. improves the method and speed of which on- I already know who contacted me, and what recording devices without consent. l’usage d’appareils d’enregistrement For more information, contact our sans consentement. Pour plus d’information, patient representative: communiquez avec les Services de 1-844-225-0220La publication de renseignementsreprésentation des patients au Posting information on social media 1-844-225-0220 concernant votrePolicy/politique visite ou d’autres about your visit or other patients patients HHN-CO-009sur les médias HHN-0875 (09/19) could be an invasion of privacy. sociaux pourrait constituer une atteinte à la vie privée. For more information, contact our Pour plus d’information, patient representative: communiquez avec les Services de 1-844-225-0220 représentation des patients au Policy/politique 1-844-225-0220 HHN-CO-009 HHN-0875 (09/19)

Policy/politique HHN-CO-009 HHN-0875 (09/19) Psssst. Hey, you! Yes, you. Did you know? Bravo! is celebrating its third birthday this month!

At Horizon we know employee recognition is an important Congratulations to all who have received a Bravo! and part of our organization’s success, which is why we’ll be thank you to those who continue to use the program to celebrating Bravo! and the 33,000+ moments of excellence recognize the many moments of employee excellence demonstrated by our exceptional staff since 2016. across Horizon. To help us celebrate Bravo!’s birthday, we invite you Visit HorizonBravo.ca to to send a Bravo! anytime during the month of November for a chance to WIN some Horizon swag! send a Bravo! today.