Health services in NEWMARKET

THE BEST OF HEALTH FOR WEST 2 INTRODUCTION NEWMARKET COMMUNITY HOSPITAL 3

A number of different clinics are In this directory you can find run from Newmarket Community NEWMARKET COMMUNITY information about: Hospital, which is run by Suffolk HOSPITAL Community Healthcare (SCH). NEWMARKET COMMUNITY 56 Road HOSPITAL 3 There is no A&E service at the Newmarket hospital. CB8 7JG SURGERIES IN NEWMARKET 18 Telephone: 01638 558 400 SCHOOL NURSING 22 You can contact SCH 24/7 on 0300 1232 425. Opening hours: Monday-Friday, HEALTH VISITING 23 This guide has information about 8am-5pm. health services and some of the COMMUNITY PHARMACIES 23 other related services which are on DENTISTS 25 offer in Newmarket. It has been produced by the NHS OPTICIANS 28 Clinical Commissioning Group SUFFOLK WELLBEING SERVICE 30 (which plans and buys healthcare for 241,000 people in west Suffolk) OTHER SERVICES 31 in partnership with Forest Heath HEALTHY LIVING 33 District Council. SUPPORTING PEOPLE Thanks to all the people who have WITH DEMENTIA 36 contributed to this directory. All HOSPICE CARE 37 possible efforts have been made to make this information accurate at the MEALS ON WHEELS 37 time of going to press. If you notice USEFUL CONTACTS 38 anything that is incorrect, please telephone 01284 758 016 or email: TRANSPORT 40 [email protected]

An up to date electronic version of this directory is available at: www.westsuffolkccg.nhs.uk 4 CLINICS AND SERVICES 5

WEST SUFFOLK HOSPITAL OUTREACH SERVICES

AUDIOLOGY This clinic gives hearing aid DIABETIC CLINIC Support for diabetics. Wednesday 9am wearers the opportunity to have 1st and 3rd Tuesday pm Drop-in clinic their hearing aids re-tubed and GP referral GP referral maintained, to get replacement batteries and to discuss hearing aid and hearing matters. DIETICIAN A clinic offers support and advice Weekly - Monday am, Friday am for people concerned about their GP referral weight, their diet or worried they BREAST IMAGING UNIT The WSH Breast Imaging Unit is on may be lacking nutrients in their diet. Ad hoc site during certain times of the year. Hospital asks you to attend EAR, NOSE AND THROAT (ENT) Ear, nose and throat clinic Weekly - Wednesday am/pm specialising in nasal and sinus GP referral problems. CHEST CLINIC Specialises in Tuberculosis. Weekly - Friday pm GP referral EAR, NOSE AND THROAT (ENT) Ear, nose and throat clinic Weekly - Thursday am (associate specialist). GP referral CHILDREN’S ORTHOPTIST Sees children with variety of sight Jane Heath problems including sight alignment 2nd, 3rd and 5th Tuesday pm and eye movement (strabismus), GASTROENTEROLOGY General Surgery. GP, School Nurse or Health Visitor lazy eye (amblyopia), double vision Weekly - Tuesday pm referral (diplopia) and how the eyes work GP referral together (binocular vision). GENERAL SURGERY Upper endoscopy surgery. CHILDREN’S PHYSIOTHERAPY General physiotherapy for children. 1st and 3rd Wednesday pm Weekly - Tuesday am GP referral GP referral GYNAECOLOGY Ensuring the health of the female COLORECTAL CLINIC For the treatment of haemorrhoids Weekly - Tuesday pm reproductive systems. 1st and 3rd Monday am (piles). GP referral GP referral 6 CLINICS AND SERVICES 7

INFLAMMATORY BOWEL DISEASE Support for those who suffer from RESPIRATORY PHYSIOTHERAPY Physiotherapy for people with (IBD) NURSE conditions including diseases, Weekly - Friday pm respiratory problems. Weekly - Tuesday pm ulcerative colitis and Crohn’s disease. GP referral GP referral RHEUMATOLOGY Dealing mainly with clinical problems MIDWIVES Provide ante-natal and post-natal 2nd Wednesday am involving joints, soft tissues, Monday - Friday am/pm care, baby weighing and parenting Weekly - Thursday am autoimmune diseases, vasculitis, and GP referral support. Nurse available: heritable connective tissue disorders. Weekly - Wednesday am, Thursday am GP referral OPHTHALMOLOGY 1st, 2nd, 4th and 5th Tuesday am Specialises in general ophthalmology and glaucoma. SPIROMETRY TESTING Nurse led respiratory diagnostic 3rd Wednesday am Weekly - Friday pm clinic. Children’s eye specialist. Consultant referral Nurse available: Weekly Visual Fields testing and OCTs GP referral (Optical Coherence Tomography). UROLOGY Focusing on the surgical and medical Weekly - Thursday pm diseases of the male and female Nurse available. urinary tract system and the male ORTHOPAEDIC GP referral reproductive organs. GP referral Every other week - Tuesday am Hip surgery. 2nd and 4th Wednesday pm Shoulder surgery. VASCULAR SURGERY Focusing on the diseases of arteries 1st and 3rd Thursday am Shoulder surgery. 2nd Wednesday am and veins, managed by medical 2nd Thursday am Foot surgery. GP referral therapy. Weekly - Thursday pm Hip surgery. Weekly - Friday am Hand surgery. Weekly - Friday pm Knees. 8 CLINICS AND SERVICES 9

ADDENBROOKE’S HOSPITAL OUTREACH CLINICS HELD IN OUT-PATIENT DEPARTMENT

ANTENATAL CLINIC The Addenbrooke’s Hospital DIETICIAN For advice and support about eating Thursdays (weekly) community midwives, based at the Weekly - Thursday and diet. 1pm-5pm Newmarket Community Hospital, GP referral Provider: Addenbrooke’s Hospital are responsible for arranging Community Midwives antenatal care for mums-to-be after Self referral they have been referred by their EAR, NOSE AND THROAT CLINIC Specialises in ears, noses and doctor. The midwives will also look (ENT) throats. after the mother and her baby for 2nd Tuesday the first fortnight after the baby has GP referral been delivered. GYNAECOLOGY Ensuring the health of the female AUDIOLOGY - HEARING CLINIC Hearing clinic with a drop-in session Weekly - Thursday reproductive systems. Monday, Tuesday and Thursday on the first Thursday of the month GP referral GP referral from 9.30am-12pm for NHS hearing aid maintenance, such as tubes and MAXILLO-FACIAL CLINIC For the assessment and treatment repairs. Weekly - Wednesday of oral and maxillo-facial problems. GP referral DERMATOLOGY For the treatment of various skin Weekly - Monday, Thursday and Friday complaints including biopsies of MIDWIVES Providing support for new and GP referral certain types of skin cancer and Rosie Maternity expectant mothers. lesions, performed on site. Weekly - Thursday GP referral DERMATOLOGY Alopecia and vulval dermatology. Weekly - Friday NEUROLOGY For the assessment and treatment GP referral Weekly - Wednesday of neurological problems. GP referral DERMATOLOGY - LEG ULCER Treatment and dressing of leg ulcers. DRESSING CLINIC ORTHOPAEDIC KNEE CLINIC Knee surgery specialist. Weekly - Wednesday am & Friday pm 2nd and 4th Tuesday GP referral GP referral 10 CLINICS AND SERVICES 11

SUFFOLK COMMUNITY HEALTHCARE

ORTHOPAEDIC UPPER LIMB Specialises in upper limb and BETTER BALANCE GROUP An exercise group to help improve & SHOULDER CLINIC shoulder surgery. Weekly - Wednesdays balance for those who have had a 3rd and 4th Tuesday Self referral fall or are susceptible to falls. GP referral CARDIAC NURSE - Holds exercise groups for cardiac PLASTICS CLINIC For the assessment and treatment CARDIAC REHABILITATION patients based on level of intensity 1st, 2nd and 4th Wednesday of head and neck reconstruction Tuesday 1am-4pm after assessment appointment. GP referral and skin cancer. GP referral

RHEUMATOLOGY CLINIC For assessment and treatment of CONTINENCE NURSE This clinic helps promote healthy Weekly - Monday am rheumatology. Friday bladder and bowels, provides GP referral GP referral care and advice for people with bladder and bowel problems and improves people’s quality of RHEUMATOLOGY - Two clinics run on a Monday life while promoting dignity and EARLY ARTHRITIS CLINIC morning. For assessment and independence. Weekly - Monday am treatment of rheumatology. GP referral EPILEPSY NURSE Providing support for people Tuesday am with epilepsy. SALT - CHILDREN’S SPEECH For assessment and treatment GP referral AND LANGUAGE THERAPY of speech, language and GP referral communication problems to help children communicate to the best FALLS CLINIC A clinic to provide support for those of their ability. Weekly - Wednesdays who have had or are susceptible to Self referral falls.

KNEE AND HIP GROUP An exercise group for people Weekly - Fridays following hip and knee replacement Self referral surgery. 12 CLINICS AND SERVICES 13

LEG ULCER CLINIC - DISTRICT NURSES A clinic for leg ulcer advice and PODIATRY Patients can receive assessment and Weekly - Monday, Tuesday and Thursday treatment for leg ulcers. Friday pm treatment of foot problems at this GP referral GP or self referral clinic which places an emphasis on prevention and self-management. LOW VISUAL AIDS CLINIC Clinic to advise those with low Wednesday am vision and provide aids to improve SPEECH AND LANGUAGE THERAPY For assessment and treatment GP referral everyday life. - ADULT of speech, language and GP, School Nurse or Health Visitor communication problems in referral people of all ages to help them LYMPHOEDEMA NURSE To assess patients who have communicate to the best of their Tuesday pm lymphoedema and to draw up ability. GP referral individual treatment plans based on the patient’s condition. SURGICAL APPLIANCES CLINIC To provide patients with appliances Every other week - Thursday am to improve and maintain NEUROLOGY NURSE SPECIALIST Specialising in Multiple Sclerosis Consultant referral only comfortable day to day living. Tuesday am (MS). Patients attend for consultation GP referral with a technician who follows up with advice and/or equipment. NEUROLOGICAL REHABILITATION A rehabilitation group for those with GROUP neurological problems. Weekly - Fridays Self referral

PARKINSON’S DISEASE NURSE Check-ups and advice for people Wednesday am/pm suffering from Parkinson’s Disease. GP referral

PHLEBOTOMY - BLOOD TESTING Blood tests are taken on a first- SERVICE come, first-serve basis. Please go Monday-Thursday 8am-4pm through to the waiting area, take Friday 9am-1pm a number and take a seat. GP, Midwife or Consultant referral 14 CLINICS AND SERVICES 15

OTHER PROVIDERS

3CS - SEXUAL HEALTH CLINIC Drop in service. Provides confidential MENTAL HEALTH TEAM (NSFT) Provider: Community Services help and advice about sexual health Provider: Norfolk and Suffolk NHS Foundation Trust Weekly - Monday 3.30pm-5.30pm including screening for sexually Self referral transmitted infections, contraception, pregnancy testing, information, advice Call 01638 558650. and counselling. For more information call 0300 123 3650 or visit A team of over 50 full and part time staff deliver mental healthcare from www.suffolksexualhealth.com Newmarket Hospital as the Bury North Integrated Delivery Team. NSFT provides a secondary care mentalhealth service which is split into the following pathways. All referrals come through the access and assessment AAA SCREENING Male clinic for abnormal Aortic team based in . Ad hoc clinics. Aneurism. It is an ultrasound scan Hospital asks you to attend. that takes about 10 minutes. Adult Pathway - from age 25 upwards, according to need. The Enhanced Community Pathway CHILD HEALTH CLINIC This is held at the hospital’s ABC - adults who do not require traditional secondary mental health services. Provider: Centre to check the health of your Wednesday 9.30am-12.30pm child. Complexity in Later Life - (last entry 12.15 pm). First Wednesday any older person with complex needs or early dementia. of the month. 4.30 pm-6pm (last entry 5.45 pm) Drop-in Neuro Developmental Pathway - all service users with moderate learning disabilities and significant mental health needs. BACK AND NECK SERVICES Assessment service for patients with Provider: Allied Health Professionals more complex or persistent back and Youth Pathway - Suffolk neck pain possibly requiring further roughly 14 to 25 year olds. The adult, complexity in later life and enhanced Daily - Clinic times vary investigation or intervention. Self-refer community pathways (teams) are base in Sage unit at the front of the using ahpsuffolk.co.uk or call 01473 hospital. Youth and neurodevelopmental pathways are base in the Gibson 770 066. Centre at the rear of the hospital. The Newmarket service covers a wide area of West Suffolk, including Newmarket Brandon, Mildenhall, part of Bury and Thetford. The Children and Families services for young people aged up to DENTAL SERVICES This specialist clinic for patients with around 14 is based in . special needs offers community dental services to a wide range of people, including those with learning disabilities or complex medical conditions, people who use mental health services, the homeless or those with physical and sensory impairments. 16 CLINICS AND SERVICES 17

MIDWIVES Providing care and support OSTEOARTHRITIC KNEE PATHWAY Offering advice and exercises for Provider: Forest Heath midwives throughout pregnancy and Provider: Allied Health Professionals Suffolk patients suffering from osteoarthritis Tuesdays and Wednesdays pm, the subsequent birth. Daily - 8am-4.30pm of the knee. Individual clinics and class Thursdays am. Also available at Foley Classes may vary settings. Self-refer using ahpsuffolk. House Children’s Centre. co.uk or call 01473 770 066. Self-refer through GP PODIATRY/CHIROPODY The service is county wide and ANTENATAL CLINIC The midwives are responsible for Provider: Suffolk Community offers referrals from various sources, Provider: Forest Heath midwives arranging antenatal care for mums- Healthcare - SEPT including self referral. Home visits Wednesdays and Fridays am, to-be after they have been referred Monday-Friday, 8.45am-5.15pm are also available throughout west Thursdays pm by their doctor. They will also look Various referral methods Suffolk. Refer through midwives after the mother and her baby for the first fortnight after the baby has been delivered. STROKE CLUB Social and peer support for stroke Provider: The Cheerful Friday Club, survivors, carers and their families affiliated to the Stroke Association. including talks, outings, games and BIRTH PREPARATION CLASSES Classes to help mums-to-be prepare Weekly - Wednesday (Conversation Club). communication support. For more Provider: Forest Heath midwives for the birth and raising their child Monthly-Friday (Social & Peer Support Club). information, call 01353 720 025 Active Birth - Mondays pm (monthly). afterwards. Self referral or 01353 699 949. Birth and Beyond - Tuesdays (twice a month) Refer through midwives ULTRASOUND Both general and pregnancy Provider: West Suffolk Hospital ultrasound which you can be Monday-Friday, 8.30am-5pm referred to by your GP or a hospital MUSCULOSKELETAL COMMUNITY Treating patients with musculo- Referral only clinic. PHYSIOTHERAPY SERVICES skeletal conditions in an outpatient Provider: Allied Health Professionals Suffolk setting. Self-refer using ahpsuffolk. Daily - Monday-Friday co.uk or call 01473 770 066. WOMEN’S HEALTH Offering assessment, advice and PHYSIOTHERAPY SERVICE treatment for women suffering from Provider: Allied Health Professionals Suffolk continence problems. Self-refer OSTEOARTHRITIC HIP PATHWAY Offering advice and exercises for Daily - Clinics may vary using ahpsuffolk.co.uk or call 01473 Provider: Allied Health Professionals Suffolk patients suffering from osteoarthritis 770 066. Daily - 8am-4.30pm of the hip. Individual clinics and class Classes may vary settings. Self-refer using ahpsuffolk. co.uk or call 01473 770 066. X-RAY An X-Ray service which you can be Provider: West Suffolk Hospital referred to by your GP or a hospital Monday-Friday, 8.30am-5pm clinic. Referral only 18 SURGERIES IN NEWMARKET 19

MEET THE TEAM Nurse practitioners: Run minor OAKFIELD SURGERY • fax or phone the dispensary illness clinics and are often a good • arrange a service through your local General practice is developing and alternative to seeing the doctor. Nurse Vicarage Road pharmacist changing all the time and staff are practitioners can prescribe medication Newmarket regularly updating and acquiring and can therefore see patients with a CB8 8HP Allow two working days for your new skills. Here you will find more variety of minor illnesses including ear prescription to be processed. If you information on who’s who and when ache, stomach pain, urinary infections, Telephone: live over a mile away from a pharmacy they can treat you. chest infections, sore throats and sexual Appointments: 01638 662150 you may be entitled to have your health problems. They can also provide or 01638 662018 prescription dispensed to you. Receptionists: Are trained to help you emergency contraception. Emergencies: 01638 662018 choose the right appointment with Parking: There is a 20 bay car park at the right health expert. Sharing the www.oakfieldsurgery.org the surgery including a space close to reason why you need to come to the DID YOU KNOW? the entrance for wheelchair and pram surgery will help them find the right You can book appointments online. access. appointment for you. Minor injuries and surgery: Surgeries Ask reception for log in details. provide a full range of minor injury and Phlebotomists: Run the blood clinics, surgery services during office hours. Opening hours: Monday-Friday ORCHARD HOUSE SURGERY which usually take place each morning This includes: injections, cauterisation, 8.30am-6.30pm. There is a now a before the blood is collected by aspiration, removal of foreign bodies, surgery available for patients who Fred Archer Way courier and taken to the hospital lab. joint or muscle sprains, cuts and bruises, find it difficult to attend during Newmarket Please bring any forms with you and minor head injuries and eye injuries. opening hours, normally for those CB8 8NU remember to fast if necessary. who commute long distances. This is NHS 111: This free telephone number available from 6.30pm on Wednesdays Telephone: 01638 666 887 Health care assistants: Support the will give you advice on where to go and only pre-bookable 48 hours or practice nurses by carrying out blood for your healthcare needs when an more in advance. It is for routine and www.orchardhousesurgery.co.uk pressure checks, NHS health checks, emergency 999 call is not necessary. non-urgent cases only. ECGs, hearing tests, basic dressings After dialing 111, you will be assessed, Opening hours: Monday-Friday 8am- and taking new patient details. They given advice and directed straight away Home visits: If you are too unwell to 6.30pm. Late surgery Monday evening can also take blood and test urine. to the local service that will help you attend the surgery, please call between available by appointment. Dispensary best. That could be a dentist, out of 8.30am-9.30am to arrange a morning opening hours are 8.30am-6pm Practice nurses: Provide a range of hours GP, community nurse or A&E. visit. services such as complex dressings, Prescriptions: Only medication annual health checks, ear syringing, Prescriptions: authorised by the doctor can be offered vaccinations (including baby For repeat prescriptions you can: on repeat prescription. These require vaccinations) and travel advice. They • order online (speak to reception 48 hours to be processed. You can can also advise on contraception, to set up) request a repeat prescription by: stopping smoking and managing long • enclose a stamped self-addressed term chronic conditions. envelope with your slip for it to be • Faxing 01638 561 921 posted to you • Ticking the box on your slip and 20 SURGERIES IN NEWMARKET 21

returning it at the practice or post Telephone: Test results: Call between 2pm-4pm. office boxes Advice, home visit or emergency - WHAT CAN YOU EXPECT? • Ordering online (you will first need 01638 665 711 (8am to 6.30pm) Asthma and COPD: Monday 1.45pm- to register) Appointments - 01638 664 338 5.30pm. Thursday 8.45am-12.30pm. When you call 111, your details • Arranging a service through your Email: [email protected] will be taken and you will be local chemist www.rookerymedicalcentre.co.uk Children’s immunisations: Tuesday asked a series of questions so an and Thursday 1.45pm-3.15pm. initial assessment of how serious A delivery service is available to Opening hours: Monday-Friday your problem is can be made. post offices in Red Lodge, , 8.30am-6.30pm, Saturday 8.30am- Chiropody (for diabetic patients Cheveley, Exning, Moulton, midday (reserved for patients who are only): Friday 10am-3.40pm. You will then either be: Stretchworth and the surrounding unable to attend on weekdays). areas. Diabetes: Doctor: Thursdays and • Redirected to 999 immediately; Home visits: For those who are Friday 8.30am-10.30am. Nurse: Test results: Call for results after 2pm. physically unable to visit the surgery Tuesday 8.50am- 4.10pm. Friday • Offered a call back by a doctor Results will only be given to patients call before 10.30am and be prepared 10.50am-4.50pm. or nurse within 20 minutes themselves or parents of a minor. to give details for the doctor to plan if the problem is classified as the visit. Practice nurses: Monday to Friday ‘urgent’. You will be offered Disabled access: All areas of the 8.40am-12.40pm. Monday, Wednesday a call back within 60 minutes surgery are wheelchair accessible. Prescriptions: and Friday 1.50pm-5.50pm. if your problem is classified Please ask for assistance if required. For repeat prescriptions you can: as ‘routine’. You may be • order online (speak to reception Women’s health: Tuesday 8.50am- offered an appointment within Parking: The limited parking space to set up) 12.30pm. Wednesday 2pm-5.30pm. one hour (emergency), two is reserved for staff and patients with • enclose a stamped self-addressed hours (urgent) or four hours mobility issues. Otherwise, parking is envelope with your slip for it to be (routine), depending on the available nearby. posted to you doctor or nurse’s assessment • fax or phone the dispensary. of your illness. Home visits: Home visits may be necessary, so please ask for this as early Allow two working days for your NEED A GP URGENTLY The opening hours and contact as possible if needed. prescription to be processed. If you OUT OF HOURS? numbers for your nearest live over a mile away from a pharmacy community pharmacy are detailed you may be entitled to have your If you urgently need to speak to on page 22. THE ROOKERY MEDICAL CENTRE prescription dispensed to you. or see a doctor or nurse, call your GP surgery, even if it is closed. An Anyone who needs urgent dental Rookery House Emergency (same day) answerphone message will give attention when their usual dentist 40 The Rookery appointments: Call 01638 664 you options of what to do. is closed should call the out of Newmarket 338 and you will be called back by hours dental service on 0300 130 CB8 8NW a trained physician who will make If in doubt telephone 111 3065. the arrangements for you to receive for advice. This is free. appropriate treatment. 22 SCHOOL NURSING HEALTH VISITING COMMUNITY PHARMACIES 23

The school nursing service aims to Health visitors are qualified nurses Pharmacists are experts on BOOTS THE CHEMIST promote the physical, mental and or midwives with specialist training medicines and are able to offer emotional health and well-being of in public health for children, young advice about minor ailments such 82 High Street the school age population, thereby people and families. They work with as coughs, colds, cold sores and Newmarket enabling them to achieve their full local communities, the whole family general aches and pains. There are CB8 8JX potential in life. and individual children in different many medicines and treatments settings, such as homes, children’s that you can buy over the counter Telephone: 01638 662 152 This confidential service can be centres, schools and GP surgeries. from a pharmacy or some shops www.boots.com accessed by parents and children/ Health visitors lead and deliver the and supermarkets. young people directly or by referral, Healthy Child Programme for new- Opening hours: Monday-Saturday by telephone or regular drop ins at borns to five year olds, offering support A range of other services are also 8.30am-6pm. Sunday 10am-4pm. schools. The Newmarket team is based to all families from pregnancy up to available at pharmacies, such as at Mildenhall Health Centre. when children are five. asthma checks, stop smoking advice and treatment, chlamydia testing and LLOYDS PHARMACY Telephone: 01638 583 222 The health visiting team in Newmarket treatment, flu vaccinations, and the is based at: ‘morning after pill’ if you have had 1-2 The Guineas unprotected sex. Newmarket Newmarket Hospital CB8 8HT Exning Rd Ask your pharmacist if you have any Newmarket questions about your medicines. Telephone: 01638 664 917 CB8 7JG www.lloydspharmacy.com

Telephone: 01638 558 640 Opening hours: Monday-Saturday 9am-5.30pm. Closed Sunday. Working hours: Monday-Friday 9am-5pm LORDS PHARMACY The health visiting team run child health clinics at Newmarket Hospital - 61 The Guineas see page 14 for details. Newmarket CB8 8EQ

Telephone: 01638 428 022 Email: lordspharmacynewmarket@ gmail.com www.lordspharmacynewmarket.co.uk

Opening hours: Monday-Saturday, 7.30am-10.30pm. Sunday 9am-7pm. 24 COMMUNITY PHARMACIES DENTISTS 25

SUPERDRUG In Suffolk there are local standards NEWMARKET DENTAL SURGERY in place to make sure everyone can Unit 11 The Guineas access good dental care. 105 High Street Newmarket Newmarket CB8 8HT They are: CB8 8JH

Telephone: 01638 666 719 • Patients should not have to travel Telephone: 01638 663 069 www.superdrug.com more than 12 miles in rural areas and five miles in towns, or have to Opening hours: Monday -Thursday Opening hours: Monday-Friday wait longer than six weeks for a 9am-1pm then 2pm-5pm. Friday 9am- 8.30am-5.30pm. Saturday 9am- routine dentist appointment. 1pm then 2pm-4pm. Closed weekends. 5.30pm. Closed Sunday. • Urgent treatment should be available within 36 hours and DR LEES TESCO PHARMACY within a 20 mile radius. York House Fordham Road 18 All Saints Road Newmarket DENTISTS IN NEWMARKET Newmarket CB8 7AH CB8 8ET

Telephone: 01638 387 847 DENTA CHARTA Tel. 01638 665 637 www.tesco.com 48 Bury Road Opening hours: Monday and Opening hours: Monday-Saturday Newmarket Tuesday 9am-1pm then 2pm-5.30pm. 8am-8pm. Sunday 10am-4pm. CB8 7BT Wednesday, Thursday and Friday 9am- 1pm then 2pm-5pm. Closed weekends. Telephone: 01638 662 295 Email: [email protected] www.cosmetic-smile.net

Opening hours: Monday-Thursday 8.30am-1pm then 2pm-5.30pm. Friday 8am-12.30pm then 1pm-3pm. Closed weekends. 26 DENTISTS 27

DR OATES WELLINGTON HOUSE DENTAL Band 1 course of treatment = £18.50 Band 3 course of treatment SURGERY = £219.00 York House This covers an examination, diagnosis 18 All Saints Road 96-98 Wellington House (such as x-rays), advice on how to This covers everything listed in bands Newmarket High Street prevent future problems, a scale and 1 and 2 above, plus crowns, dentures CB8 8ET Newmarket polish if needed, and application of or bridges. CB8 8JX fluoride varnish or fissure sealants. If Telephone: 01638 665 637 you require urgent care, regardless of Email: [email protected] Telephone: 01638 560 406 how many appointments the care takes www.oates-dental.co.uk Fax: 01638 560 406 to complete, you only need to pay one band 1 charge. Opening hours: Monday and Opening hours: Monday-Friday Tuesday 9am-1pm then 2pm-5.30pm. 9am-12.30pm then 1.30pm-5pm. Band 2 course of treatment = £50.50 Wednesday, Thursday and Friday 9am- Closed weekends. 1pm then 2pm-5pm. Closed weekends. This includes everything listed in band 1 above, along with any further COSTS treatment, such as fillings, root canal THE TERRACE DENTAL CENTRE work or removal of one or more teeth. There are different levels of NHS 123 High Street charges for dental treatment, which Newmarket are set out below. These charges were CB8 9AE correct at the time of print.

Telephone: 01638 669 487 For details of the most up to date Email: [email protected] charges, visit www.nhs.uk/NHSEngland/ www.terracedental.com AboutNHSservices/dentists/Pages/nhs- dental-charges.aspx Opening hours: Monday-Thursday 8am-12.30pm then 1.30pm-4.30pm. Many dentists also run dental payment Friday 8am-12.30pm then 1.30pm- plans to spread the cost of the dental 3.30pm. Saturday by appointment only. care. Closed Sunday. Some people do not have to pay and treatment is free, for example, if you are under 18 years old. For further information visit: www.nhsbsa.nhs.uk 28 OPTICIANS 29

You qualify for a free NHS-funded DOMICILIARY SIGHT TEST PETERS OPTICIANS Opening hours: Monday-Friday sight test if you: 9am-5.30pm. Saturday 9am-5pm. Some people are entitled to an NHS- 14 The Guineas Closed Sunday. • Are aged under 16; funded mobile sight test (also known Newmarket • Are 16, 17 or 18 and are in full-time as a domiciliary sight test) in their CB8 8EQ education; own home, at a care home with or SPECSAVERS • Are aged 60 or over; without nursing, or at a day centre. Telephone: 01638 660 107 • Are registered as partially sighted If you qualify for a free NHS sight test, 1 The Guineas (sight impaired) or blind (severely you may be entitled to mobile services Opening hours: Monday-Friday 9am- Newmarket sight impaired); if you are unable to leave home 5.30pm. Saturday 9am-5pm. Closed CB8 8EQ • Have been diagnosed with diabetes unaccompanied because of physical Sunday. or glaucoma; or mental illness or disability, or have Telephone: 01638 565 270 • Are 40 or over, and your mother, difficulty communicating your health www.specsavers.co.uk father, brother, sister, son or needs without help. SCOTTS EYECARE daughter has been diagnosed with Opening hours: Monday, Wednesday glaucoma; 1 High Street and Friday 9am-5.30pm. Tuesday and • Have been advised by an JOLLY GIRAFFE Newmarket Thursday 9am-7pm. Saturday 8.30am- ophthalmologist (eye doctor) that CB8 8LX 5pm. Sunday 9am-3pm. you are at risk of glaucoma; All children can get free NHS sight tests • Are eligible for an NHS complex before starting school, which can help Telephone: 01638 662 475 lens voucher - the optometrist diagnose conditions such as squints SPECTACULAR (optician) can advise you about your and reduced vision. Children can Opening hours: Monday-Friday entitlement. continue to get free tests until the age 8.40am-12.40pm and then 1.40pm- 126 High Street of 16 years. Look out for a Jolly Giraffe 5.10pm. Saturday 9am-12.30pm. Newmarket You are also entitled to a free NHS poster in your optometrist’s window, Closed Sunday. CB8 8JP sight test if you receive a range of pop in and get an appointment for benefits, including income support, your child. Telephone: 01638 662774 income-based Jobseeker’s Allowance or SCRIVENS OPTICIANS Fax: 01638 561828 pension credit, or are named on a valid AND HEARING CARE Email: Newmarket@ NHS tax credit exemption certificate or spectacularopticians.co.uk a HC2 or HC3 certificate. 72 The Guineas www.spectacularopticians.co.uk Newmarket CB8 8HT Opening hours: Monday-Friday 9am-5.30pm. Saturday 8.30am-4pm. Telephone: 01638 661 620 Closed Sunday. or 0800 626 427 Email: [email protected] www.scrivensopticians.com www.scrivenshearing.com 30 SUFFOLK WELLBEING SERVICE OTHER SERVICES 31

FEELING DOWN? STRESSED OUT? Option 2: self-refer online FAMILY CARERS Telephone or text: 07540 635 236 OVERWHELMED? ANXIOUS? Visit: www.readytochange.org.uk to Email: [email protected]. complete and submit the self-referral When you are looking after co.uk For most of us there are times when form. someone, who is looking after you? www.pregnancyadviceipswich.org.uk many of life’s demands affect how we feel. A little pressure can be good Suffolk Family Carers is a charitable Opening hours: Tuesday 6pm-8pm. and helps to keep us motivated, but Option 3: self-refer by post organisation that offers free Friday 10am to 2pm. too much all at once can make us Copy, print and complete the self- information and support to family feel stressed, anxious, depressed, referral form found on the website carers of all ages. overwhelmed, or we may just find it and send to: SUPPORT FOR PEOPLE WITH difficult to cope. We can be affected The charity has a GP link worker who SIGHT AND/OR HEARING LOSS by many different things: our physical Suffolk Wellbeing Service works closely with the GP surgeries in health, our job (or difficulties finding Mariner House Newmarket to ensure family carers are Sensing Change is a social work employment), our relationships and 43 Handford Road accessing the support services available practice that supports people with sight friendships, where we live, money Ipswich to them. and/or hearing loss living in Suffolk. problems, and more. IP1 2DG Services include specialist assessment, For more information about Suffolk rehabilitation, equipment and The Suffolk Wellbeing Service can Once your referral has been received, Family Carers or to find out about communication support. You can refer help you to recognise the signs someone from the team will contact your local Family Carer group, call the yourself directly to Sensing Change by and symptoms of stress, anxiety or you and talk through your options. information line on 01473 835 477 calling 01473 260 030 or email info@ depression, and give you ideas on where you can talk to a trained adviser. sensingchange.org.uk. Visit www. how to make changes to improve your Alternatively, email enquiries@ sensingchange.org.uk to find out more. wellbeing. suffolkfamilycarers.org Sensing Change The Wellbeing Service can see you 214b Sidegate Lane locally. If you are registered with a GP PREGNANCY SUPPORT Ipswich surgery in Suffolk you can access the IP4 3DH Suffolk Wellbeing Service in three ways: The charity Perspectives is a listening and support service providing free confidential support for those HEADWAY SUFFOLK Option 1: by telephone experiencing unplanned pregnancy, Telephone 0300 123 1781. Lines are pregnancy loss and post abortion Headway Suffolk is a charity that open Mondays to Fridays (excluding difficulty. supports people with acquired brain bank holidays), 9am-4.30pm. Calls are injuries /neurological conditions and charged at the local rate from mobiles The Fletcher Centre those who care for them. and landlines. 2 Crescent Road Ipswich Website: www.headwaysuffolk.org.uk IP1 2EX 32 OTHER SERVICES HEALTHY LIVING 33

Day service in Bury St Edmunds NEWMARKET DAY CENTRE Live Well Suffolk helps anyone who CHILD WEIGHT LOSS Rehabilitation activities to improve wants to kick unhealthy habits cognitive abilities, skills and Newmarket Day Centre and start living a healthier life. This is a free 10-week session course independence. Based in Northgate Fred Archer Way They give friendly, practical advice, for 2-18 year olds, helping families to Street Business Park. CB8 8NT encouragement and support that make healthy choices to manage their Opening hours: Monday-Friday, will bring about lasting changes child’s weight. This can be accessed in 9.30am-4pm. Opening hours: Monday-Friday to people’s future health and one-to-one sessions with a practitioner Contact: Sue Tate on 01284 702 535. 8.30am-4pm. Closed weekends and happiness. or group activities with other families. Email: [email protected] bank holidays. To access the service, talk to your surgery or telephone 01473 22 92 92. Community Support service Telephone: 01638 664 262 QUIT SMOKING Bespoke individual support with daily Email: Elvis.mcminn@ living tasks and partaking in leisure newmarketdaycentre.co.uk Trained advisors will support people HEALTH IMPROVEMENT activities. through the hardest part of quitting PROGRAMME Contact: Ali Arbon on 01284 702535, www.newmarketdaycentre.co.uk with tips, advice and nicotine products Email: [email protected] or other medication on prescription. Community health coaches help people Newmarket Day Centre aims to keep They also run a specialist clinic for develop personal health plans and Clinical Therapies the older people in the community pregnant women. You can access the provide follow up support on practical Access to counselling, physiotherapy, more active, able and independent, free service through your GP or by lifestyle improvements, which will have occupational therapy and speech ideally in their own homes, for as calling 01473 22 92 92. a positive impact on health. The service and language therapy is available at long as possible. There is a range of is specially tailored to the needs of the Headway’s service based in Ipswich. activities and events on offer for those individual but can include advice on: Contact: Helen Fairweather on 01473 over 50 who still enjoy social events, a ADULT WEIGHT LOSS 712 225. bar, hair salon and barbers, reflexology • healthy eating Email: helenfairweather@ and chiropody. There is also tai chi, Lose Weight with Live Well Suffolk • quitting smoking headwaysuffolk.org.uk chair based exercise and Otago. A care is a free 12-week programme that • doing more exercise package offered includes a mini bus promotes healthy eating and an • improving confidence Brainy Dogs to and from the service, a specialist increase in physical activity to help Access to the unique Brainy Dogs bathing unit, and health and mental people lose weight. As well as providing one-to-one companionship project is available at wellbeing related activities. Newmarket support, the coaches also offer a the Ipswich-based service. Day Centre also offers a ‘Meals on Advisors are fully trained and can give range of free group activities to give Contact: Helen Fairweather on 01473 Wheels’ service - the hot plates service you lots of ideas and inspiration to everyone the chance to take practical 712 225. offers freshly prepared and cooked help you lose weight in a practical and steps towards a healthier lifestyle in a Email: helenfairweather@ meals on week days. Frozen meals, tea sustainable way. This programme can supportive environment. This includes headwaysuffolk.org.uk boxes and sweet and savoury cakes be accessed by talking to your surgery cooking and eating classes, breathing and pies are available on weekends and or calling Live Well Suffolk on 01473 and relaxation sessions, and light bank holidays. The cost of the service is 22 92 92. aerobics. £5.50 per day including delivery. 34 HEALTHY LIVING 35

HEALTH WALKS EXERCISE ON REFERRAL NEWMARKET LEISURE CENTRE STREET SPORTS NEWMARKET PROGRAMME ‘Stepping out in Suffolk’ is a Exning Road Free youth sports (13-18 year olds) programme of free health walks which Personalised programmes for people Newmarket on Fridays at Newmarket Leisure are open to everyone, but ideal for whose doctor feels they would CB8 0EA Centre, 8pm-10pm, at the astroturf. those recovering from illness or who benefit from a more active lifestyle. For more information visit need to improve their exercise levels. You can speak to your GP, practice Telephone: 01638 782500 www.aclstreetsports.com Walks last up to 90 minutes and are nurse, community psychiatric nurse or Email: [email protected] informal and sociable. physiotherapist if you feel you would www.angcomleisure.com benefit from the scheme. Your referral For more details call Live Well Suffolk will start with an initial assessment, Opening hours: Monday-Friday on 01473 22 92 92 or visit: and following this you will be invited 6am-11pm. Saturday 6am-6pm. www.livewellsuffolk.org.uk to attend twice a week and complete Sunday 8am-6pm. a 12 week programme. Throughout the subsidised scheme you will have Newmarket Leisure Centre is operated GET HEALTHY, access to support, expert advice, help by Anglia Community Leisure and GET INTO SPORT! to increase your activity and to improve offers a wide variety of activities your health and wellbeing. Payment and membership options, including ‘Get healthy, get into sport’ is a scheme will vary between sites and activities concession level pricing. to help people become healthier and is payable each time you attend a and more active. It provides practical session. Facilities include a six lane 25 metre support to those that need it most. pool and a 12.5 metre teaching pool The scheme is accessible through Live Positive Steps, fitness studio, aqua gym, complete with aqua gym equipment. Well Suffolk’s community health coach powerplate mobility, water exercise, There is a floodlit synthetic outdoor programmes, quit smoking support low impact aerobics, aqua aerobics, chi sports pitch and indoor courts are and weight management courses. The ball, gentle circuit and specialist classes available to book for badminton, support is varied and depends entirely are all available for referral. squash, table tennis and short tennis. on the individual’s needs. Possible A variety of exercise classes are methods could include funding initial available every week for all abilities. sessions at a sports club, subsidising transport or childcare, or even a representative from Live Well Suffolk attending the first session with the client. 36 SUPPORTING PEOPLE WITH DEMENTIA HOSPICE CARE 37

MEALS ON WHEELS

Sue Ryder supports local people MEMORY WORRIES? SUFFOLK FAMILY CARERS ST NICHOLAS HOSPICE CARE with dementia, their families and friends through the weekly Contact Sue Ryder on 01473 353 350. Suffolk Family Carers provides support Telephone: 01284 766 133 Synergy Café and 24-hour Suffolk for carers, including carers of people Fax: 01284 715599 Dementia Helpline. Sue Ryder can help by providing a with dementia. For full details of the Email: [email protected] listening ear 24 hours a day. During charity, see page 31. www.stnicholashospice.org.uk office hours you can telephone SYNERGY CAFÉ for further practical support and Talk and support: Trained volunteers St Nicholas Hospice Care offers information about dementia, along who have experience of caring for medical, emotional and practical Childwick House with details of other services in your people with dementia providing support for people facing long-term or Howard de Walden Way local area that can help. The Dementia fortnightly phone calls. life-threatening illnesses such as cancer, Newmarket Helpline is open to anyone living in motor neurone disease, Parkinson’s and CB8 0QZ Suffolk. All calls are confidential. Caring with confidence: A five-week end-stage heart failure. Many services course of two-hour sessions offering are offered in people’s own homes or Enjoy time in a relaxed and supportive The Dementia Helpline is run by Sue support and advice. wherever they feel safe. Support is also environment where you can partake in Ryder, working in partnership with offered at the main hospice building enjoyable activities, meet and socialise Suffolk County Council, Suffolk Family Wellbeing sessions: Three one-to-one in Bury St Edmunds. Support is also with others, receive information about Carers and the Alzheimer’s Society. sessions for family carers to look at the available for families, carers and loved dementia and practical advice. emotional and practical needs of the ones. family carer and develop a practical The café runs weekly on a Thursday, DEMENTIA FRIENDS carers plan. 11am-3pm. MEALS ON WHEELS Age UK Suffolk is currently working to You can contact Suffolk Family Carers Come along for a morning, afternoon develop befriending schemes in Forest for more information about these The Royal Voluntary Service delivers or for the day. Heath. This is a free service which sees services on 01473 835 420. meals seven days a week throughout older people who feel lonely matched the year. It is a two course meal, a main Attendance, including activities at with a volunteer who will visit them course and a pudding for £5.85 per the café, is free. Refreshments can be or phone weekly so that a friendship ALZHEIMER’S SOCIETY day, delivered to you. The charity can purchased. can develop. You can refer yourself, a also deliver a tea pack to you on the relative or friend can refer or a health Carers’ peer support: Group sessions same day if you wish. . To find out more about our Synergy professional can too. for carers of dementia sufferers to Café, telephone 01473 295 200 offer learning and information sharing Telephone: 01473 749 927 or visit: www.sueryder.org/synergycafe www.ageuk.org.uk/suffolk/how-we- about areas of concern, including Email: Suffolkcommunitymeals. can-help-you/dementia-services/ symptoms and how to cope. For more [email protected] Email: [email protected] information, call 01473 237 301. 38 USEFUL CONTACTS 39

NEWMARKET TOWN COUNCIL LIBRARY POLICE COUNCIL

Memorial Hall 1a The Guineas Newmarket Police Station 63 The Guineas High Street Newmarket Vicarage Road Newmarket Newmarket CB8 8EQ Newmarket CB8 8HT CB8 8JP CB8 8HR Telephone: 01638 661 216 Telephone: 01638 719 000 Telephone: 01638 667 227 Email: [email protected] To report an emergency telephone Email: customer.services@westsuffolk. Email: [email protected] www.suffolklibraries.co.uk 999. To report a non-urgent crime gov.uk www.newmarket.onesuffolk.net telephone 101. www.westsuffolk.gov.uk Opening hours: Tuesday 8.30am- The local authority consisting of elected 6pm. Wednesday 9am-5pm. Thursday Opening hours: Opening hours: 8.45am-5pm. members that represent the town. 8.30am-5pm. Friday 8.30am-6.30pm. Monday-Friday 9am-5pm Saturday 9am-5pm. Sunday 10am- excluding bank holidays. Forest Heath District Council is the 4pm. Closed Monday. Closed weekends. locally elected authority that covers ALLOTMENTS Newmarket. You can contact them A number of family and children’s Telephone: 101 for information about bin collections, There are plots of various sizes events are held at Newmarket Library, www.suffolk.police.uk council tax, benefits, and more. available on: which offers a number of books and other entertainment material to rent The main offices are based in • Crockford Field along with computer and internet VICTIM SUPPORT Mildenhall (College Heath Road, • New Cheveley Road access. IP28 7EY). • Field Terrace Site This is an independent charity based in A variety of activities are available for Ransomes Europark in Ipswich. In the event of an emergency, when For further information about children and young families, including you need to get hold of the council out vacancies and waiting lists, email musical and reading sessions. For full Telephone: 0845 4565 995 of hours, telephone 01284 763 252. Ray Shaw at: [email protected] details visit www.suffolklibraries.co.uk Email: VCU.EastofEngland@ victimsupport.org.uk Other allotment sites are available outside of the town. 40 USEFUL CONTACTS TRANSPORT 41

FOLEY HOUSE CHILDREN’S CENTRE PATIENT TRANSPORT NEWMARKET BUSES The cost of this service is 54p per mile. Telephone: 01638 608 049. Foley House Children’s Centre provides The non-emergency patient transport For full details of all the buses that a variety of services for families with service is a free service available to some run from Newmarket, visit www. Royal Voluntary Service Community children aged 0-5 years. Services people. Call 0845 8500 774 to see if you suffolkonboard.com/buses/timetables- Transport: Volunteers running trips include family support, antenatal qualify. The service is available from 8am- by-area/newmarket-surrounding-area/ at a rate of 45p per mile. Drivers and postnatal services, breastfeeding 6.30pm on weekdays and 8am-midday on stop and wait for no extra support and lots of activities for parents Saturdays. If you experience any problems charge besides parking charges. and children to enjoy together. For you can get assistance and advice by NEWMARKET TRAINS Telephone: 01473 749 927. Email: details of the clinics offered by the contacting the Patient Advice and Liaison Suffolkcommunitymeals.ipswich@ Forest Heath midwives, see page 16. Service (PALS) on 0800 3896 819. There is an hourly service that operates royalvoluntaryservice.org.uk between Ipswich and Cambridge 52 Wellington Street that stops at Newmarket Station. The Suffolk Links: This is a Demand Newmarket TRAVEL VOUCHERS station is open 24/7 and has free car Responsive Transport service which CB8 0HY parking. There is no ticket office. provides connections to bus and You can apply for travel vouchers if you train links in rural areas. It serves an Opening hours: Monday-Friday are eligible for a bus pass and live in a Newmarket Train Station area that covers the villages between 9am-5 pm, excluding bank holidays. remote area, or cannot benefit from free Station Approach Newmarket, Haverhill, and Bury St bus travel because of a disability. Newmarket Edmunds, operating between 7am and Telephone: 01638 565 533 Travel vouchers can be used to help pay CB8 9BB 7pm, Monday to Saturday (excluding or 08456 080 033 for most community transport, taxis or bank holidays). If you wish to travel in Email: [email protected] private hire vehicles. The value of these For more details, visit www.nationalrail. these areas and are not able to access www.suffolkchildrenscentres.com vouchers is £100 per year and you can co.uk/stations_destinations/NMK.aspx a bus service directly, the service will www.facebook.com/ apply by telephoning 0845 6000 659. pick you up from a convenient point. foleyhousechildrencentre You cannot hold both travel vouchers To book a journey, call 01638 664 304 and a free travel bus pass. You would COMMUNITY TRANSPORT up to a week before you wish to travel. need to choose between your bus pass or The booking line is open from 8am SUFFOLK COUNTY COUNCIL vouchers. Patients on pension guarantee Dial-a-ride bus: This is a member to 4pm, Monday to Friday (excluding credit can claim necessary travel costs scheme which provides transport bank holidays). You can download Suffolk County Council is based in to receive NHS treatment whilst under between 9am and 1pm on weekdays. more information and timetables Ipswich but also has an office at West the care of a consultant or, in some This does not provide transport to West about public and community transport Suffolk House in Bury St Edmunds. cases, following a referral for tests by a Suffolk Hospital or Addenbrooke’s services on Suffolk County Council’s GP or dentist. If you are not on pension Hospital but does to Newmarket website: www.suffolk.gov.uk West Suffolk House guarantee credit but your income is low Hospital. Telephone: 01638 608 080. Alternatively, telephone Suffolk Western Way and your savings are less than £16,000, Community Transport on 01473 Bury St Edmunds IP33 3YU you can apply for help with travel costs Community cars: Providing transport 353 006 or email: admin@ to hospital under the NHS low income from volunteer drivers who will wait suffolkcommunitytransport.org.uk Telephone: 08456 077 055 scheme. Call 0845 8501 166 for an for appointments of up to 90 minutes. www.suffolk.gov.uk application form. This does take people to hospitals. If you would like this information in another language or another format, including audio tape, braille or large print, please call 01473 770 014.

Published by NHS West Suffolk Clinical Commissioning Group West Suffolk House Western Way Bury St Edmunds Suffolk IP33 3YU Telephone: 01284 758 010 Published in partnership with Email: [email protected] www.westsuffolkccg.nhs.uk

@NHSWSCCG /nhswsccg November 2014