Welcome Contents Welcome British Airways is the UK’s largest international scheduled airline, flying to over 149 Welcome destinations at convenient times and to the best-located airports. From the very start we have been at the forefront of innovation and progression, from the world’s first daily scheduled flights to the first fully flat bed Welcome to On Business Highest standards of service
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
First World Traveller British Airways is a full service global airline World Traveller Plus has been designed and in co-operation with our franchise, to give you the benefits of a more premium Club Europe codeshare and oneworld® partners we travel experience. Whether you need to can offer you an extensive worldwide work or rest, a separate and more spacious network. Whether you are in the air or economy cabin ensures you enjoy a more Euro Traveller on the ground, British Airways takes pride comfortable and relaxing journey to arrive and UK Domestic in providing a full service experience in better shape
Online Services When you travel in First you can be assured You’re in good hands when you fly in of the highest standards of service and World Traveller. Everything has been attention to detail at every stage of your designed to ensure you have a smooth London Heathrow journey. The exclusive treatment begins and comfortable journey, so you can sit Terminal 5 as you speed through check-in into the calm back, relax and enjoy what’s on offer sanctuary of the First lounge. Onboard, the refined and spacious environment Everything about Club World London City London Heathrow of your personal suite provides you with has been designed to provide you with Terminal 3 all the comfort and seclusion you need, the maximum amount of productivity, whether you wish to work, settle down convenience and comfort. You can enjoy for a perfect night’s sleep, enjoy the in-flight a wide range of benefits, with a working London City entertainment or dine from our extensive office at 37,000 feet combined with the à la carte menu high levels of luxury and service you expect when travelling in Club World Unwind in our lounges Flying Club World is an opportunity to make your time your own. From the calm of oneworld Alliance the lounges to the comfort of your own cocooned environment onboard, you have the personal space, privacy and flexibility you One Destination need to sleep, work or relax as you choose
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ba.com Contents
Welcome
Welcome to On Business Looking after you
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
London Heathrow Terminal 5 Highly trained crew World Traveller Club Europe offers a dedicated check-in Feel comfortable flying UK Domestic area, Fast Track security and lounge access throughout the UK. With our reliability Club Europe at selected airports to help you enjoy an and high standards, coupled with a upgraded airport experience. Onboard, range of great value fares, you can trust relax in a guaranteed window or aisle British Airways to provide convenient, Euro Traveller seat with extra legroom and savour full-service air travel, with no hidden extras and UK Domestic complimentary good food and wine Whichever journey you choose, you can Online Services When you fly in Euro Traveller you can be assured of receiving the highest enjoy a complimentary bar and snacks levels of service and customer care service onboard to ensure your trip gets from British Airways’ highly trained crew London Heathrow off to a relaxing start. You also benefit Terminal 5 from a free bag allowance up to 23kgs and a frequent schedule to Europe’s most centrally located airports London Heathrow Terminal 3
London City
Unwind in our lounges oneworld Alliance
One Destination
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ba.com Contents Welcome to On Business British Airways’ Loyalty Programme for small and medium size companies Welcome On Business is designed to reward your company, with the aim of making your travel budget stretch further
Welcome to On Business Flights, upgrades and hotels
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
Collect On Business points World Traveller British Airways On Business is a reward programme designed to meet the business Club Europe travel needs of small to medium sized companies. Once you’re a member of On Business, your company will Euro Traveller earn On Business Points on qualifying and UK Domestic British Airways operated flights, whichever travel class you choose Online Services • British Airways On Business points can be redeemed against flights, London Heathrow upgrades and hotels* Terminal 5 *available in selected markets
• If your employees are members of the London Heathrow Executive Club, they can also earn Terminal 3 BA Miles on qualifying flights • It’s free to join and open to any eligible companies, whether you book your own London City business travel or through a travel agent
Unwind in our lounges Join today and you’ll be surprised how far your travel budget could take you oneworld Alliance
One Destination
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ba.com/onbusiness Contents Welcome to the Executive Club The Executive Club is British Airways’ frequent flyer programme. It is designed Welcome to reward you – with the aim of making your travel more enjoyable
Welcome to On Business Gold, Silver and Blue cards
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
Collect BA Miles World Traveller Tier Points Gold membership gives you all the • There are three Tier levels of the benefits of Silver membership and more Club Europe Executive Club: Blue, Silver and Gold. • Collect more BA Miles with the Gold Tier Points allows you to move up tier bonus through the different levels, enjoying Euro Traveller • Enjoy worldwide lounge access the additional benefits each tier brings. and UK Domestic • Concorde Room Card (available at The more you travel and earn, the more London Heathrow Terminal 5) benefits you can enjoy, making each • Complimentary Elemis Travel Spa Online Services flight more pleasurable than the previous treatment Blue membership benefits (available at London Heathrow Terminal 5 and New York JFK) London Heathrow • Take priority on reservation waitlists Terminal 5 • Tell us your seating preference BA Miles • Enjoy reward flights sooner with • As an Executive Club member you London Heathrow a Household Account will earn BA miles on qualifying flights Terminal 3 • Lounge access for customers travelling whenever you fly with us or our in First, Club World and Club Europe oneworld alliance partners • Y ou can also collect BA Miles with our London City Silver membership gives you all the worldwide network of hotel, car rental, benefits of Blue membership and more financial and shopping partners even Unwind in our lounges • Collect more BA Miles with the Silver when you’re not flying Tier bonus • Enjoy worldwide priority check-in As a member of the oneworld alliance, oneworld Alliance and boarding British Airways is able to offer • Take advantage of an additional Executive Club members the ability to earn Tier Points and the opportunity One Destination baggage allowance to earn and redeem BA Miles with our • Whichever cabin you fly in, you and one partners: American Airlines, Cathay Pacific, guest can enjoy the facilities of over 250 Finnair, Iberia, Japan Airlines, LAN, Malev, Our Global Network lounges worldwide whenever you fly with Mexicana, Qantas and Royal Jordanian. British Airways and our oneworld partners In addition, this will also be available • Benefit from Reservation Assurance European Network on the following airlines: Aer Lingus, who will provide an economy seat Alaska Airlines, Brussels Airlines, on your chosen British Airways flight, Caribbean Airlines and Siberia Airlines Worldwide Network even when the flight is fully booked
ba.com/executiveclub Contents First Introducing the new First* suite and cabin. First epitomises impeccable service, Welcome specialist knowledge and elegant surroundings. It is about doing the most important things in a seamless and quintessentially British way with attention to detail to ensure we meet our customers’ needs Welcome to On Business Stay refreshed and rejuvenated
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
On-demand entertainment World Traveller We have spent time perfecting the Priority Immigration at London Heathrow experience, taking inspiration from Terminal 5, Arrivals Lounge and Elemis Club Europe leading premium car manufacturers, Travel Spa our own heritage and the best of British • If you have travelled with a non-European hospitality to create a stylish experience, Euro Traveller Union passport, make use of Arrivals exclusively for British Airways customers and UK Domestic Fast Track once you touch down at London Heathrow Terminal 5 We invite you to relax, work or sleep in a • Freshen up in our Arrivals Lounge using Online Services stylish and elegant suite that offers discreet privacy and exceptional comfort, featuring the hydrotherapy shower area with a spacious ergonomically designed seat full-body jets and a suit pressing service. London Heathrow that converts into a fully flat bed Indulge in an Elemis Travel Spa treatment to help you feel rejuvenated before sitting Terminal 5 * currently being rolled out across our Boeing 747 and 777 fleet down in a private dining area for breakfast
(Available to customers travelling into Terminal 5 only. London Heathrow Customers travelling into Terminal 3 will have access Private First check-in area, generous baggage to the American Airlines Lounge and customers Terminal 3 allowance and priority security lanes travelling into London Gatwick will have access to the Arrivals Lounge) (Available at London Heathrow Terminal 5 and London Heathrow Terminal 3, as well as selected London City worldwide airports) Dedicated service and support teams throughout your journey • Check in with ease and travel through Unwind in our lounges the airport with the minimum of fuss • ‘You First’ is a dedicated helpdesk service with a dedicated First check-in area waiting to take your call to help with any and priority security lanes travel query you may have, from the oneworld Alliance moment you’ve booked to the minute • Private check in area available at you return home London Heathrow Terminal 5 and One Destination London Heathrow Terminal 3, as well • ‘Quintessentially’ is your private concierge as selecetd worldwide airports service. Whether it be travel, music, art, • Take one standard sized hand baggage food, drink, hotels, clubs, spas, restaurants, Our Global Network and one laptop sized bag, handbag or or tickets – your complimentary briefcase Quintessentially membership is your passport to the very best that life has European Network • Additional baggage: Check in three pieces to offer of hold baggage up to 23kgs each
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ba.com/first Contents
Welcome
Welcome to On Business Turndown Service
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
A la carte dining The Concorde Room World Traveller Access to the First Lounge and The A la carte dining experience from world Concorde Room at London Heathrow class chefs Club Europe Terminal 5 • The First menu is designed in consultation • Inspired by the finest 5 star and boutique with the British Airways Taste Team, Euro Traveller hotels with luxurious furniture a group comprising some of the world’s and UK Domestic top chefs, restaurateurs and food critics • All-day dining from a delicious menu • Choose from our renowned à la carte • Enjoy a glass of champagne and fine menu at a time that suits you Online Services wines, as well as freshly ground coffee and afternoon tea • Enjoy a cocktail, vintage champagne or choose from our specially selected and London Heathrow • Full business facilities and wireless expertly sourced old and new wines Terminal 5 Internet connection • Stay refreshed and rejuvenated with • Enjoy the personal touch with First and well-being products made from the finest relax or rejuvenate with Elemis Travel Spa London Heathrow natural ingredients from D. R. Harris and Skin Therapies Terminal 3 in an exclusive Anya Hindmarch bag • Relax in private cabanas (available in The Concorde Room) London City An exclusive onboard experience • The Turndown Service, where your On-demand entertainment bed will be made up on request, Unwind in our lounges • Watch what you want, when you will make First feel more like staying want, with control over your very in your favourite hotel oneworld Alliance own entertainment system and noise-cancelling headset offering over 100 movies, TV programmes, One Destination 50 music CDs, audio books and 20 interactive games
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ba.com/first Contents Club World A place where style and service go hand in hand. Where you have the flexibility to eat, Welcome sleep, relax or work whenever you choose
Welcome to On Business Club Kitchen
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
In-seat power World Traveller A dedicated cabin where time is your Priority Immigration at London Heathrow own to relax or sleep as you choose, Terminal 5, Arrivals Lounge and Elemis Club Europe complimented by new interior features Travel Spa in the traditional Osborne and Little • If you have travelled with a non-European damask design. Your spacious ergonomically Euro Traveller Union passport, make use of Arrivals designed seat converts into a patented Z and UK Domestic Fast Track once you touch down at bed position that is perfect for relaxing. London Heathrow Terminal 5 And when you’re ready to rest your seat Online Services easily switches into a fully flat bed so you • Freshen up in our Arrivals Lounge using can enjoy a proper night’s sleep. the hydrotherapy shower area with full-body jets and a suit pressing service. London Heathrow Indulge in an Elemis Travel Spa treatment Dedicated Club World check-in area, Terminal 5 to help you feel rejuvenated before sitting generous baggage allowance and down in a private dining area for breakfast priority security lanes (Available to customers travelling into Terminal 5 only. London Heathrow (Available at London Heathrow Terminal 5 and Customers travelling into Terminal 3 will have access London Heathrow Terminal 3, as well as selected to the American Airlines Lounge) Terminal 3 worldwide airports)
• Speed through the airport by checking Access to the Galleries Club Lounge in at a kiosk and dropping your bags London City and Elemis Travel Spa at any time on your day of departure at the dedicated Club check-in area • A peaceful haven where you can work, Unwind in our lounges dine or unwind in comfort • T ake one standard sized hand baggage and one laptop sized bag, handbag • Dine in the lounges before you fly oneworld Alliance or briefcase on selected flights to maximise your sleep onboard • A dditional baggage: Check in three pieces of hold baggage up to 23kgs each • Full business facilities and wireless One Destination Internet connection
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ba.com/clubworld Contents
Welcome
Welcome to On Business Perfect for relaxing
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
Refined dining experience Galleries Club Lounge World Traveller An award-winning Club World onboard Refined dining experience from world experience class chefs Club Europe • A 25 percent wider, more comfortable • Mouth-watering menu designed in seat that reclines to a fully flat bed adapting consultation with the British Airways Euro Traveller to your needs and giving you flexibility Taste Team, comprising some of the and UK Domestic whether you’re working, sleeping, eating world’s top chefs, restaurateurs and or relaxing. In-seat power combined food critics with comfortable design means working • Take advantage of our imaginatively Online Services onboard could not be easier selected and expertly sourced wine cellar, • Elemis washbag containing well-being stocked with old and new world wines London Heathrow products made from the finest ingredients • Help yourself to a selection of tasty snacks Terminal 5 to make your journey even more and beverages from the Club Kitchen comfortable
London Heathrow Terminal 3 On-demand entertainment • Watch what you want, when you want, with control over your very London City own entertainment system and noise-cancelling headset offering over 100 movies, TV programmes, Unwind in our lounges 50 music CDs, audio books and 20 interactive games oneworld Alliance
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ba.com/clubworld Contents Club World | London City Your entire journey has been designed to minimise airport travel and check-in times Welcome whilst maximising your productivity onboard with OnAir* capability, allowing you to send emails and texts and connect to the Internet from your mobile phone throughout your flight
*OnAir service available to T-Mobile USA users from later in 2010 Welcome to On Business Stay in touch
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
World Traveller Dedicated Club World check-in area, Dedicated lounge-style gate generous baggage allowance and priority Club Europe • Enjo y pre-flight drinks and snacks security lanes • Catch up on the latest news with our • Maximise your working day by checking selection of complimentary newspapers Euro Traveller in up to 15 minutes before your scheduled and UK Domestic departure time without baggage, or 20 • Continue to be productive with minutes before departure if you have bags complimentary Wi-Fi Internet access throughout the terminal and at the • K erbside check-in at LCY offers Online Services dedicated boarding gate area you added convenience
• Flow through with speed using London Heathrow On-demand entertainment the dedicated security lanes Terminal 5 • Why not put your feet up and relax in front • Take one standard sized hand baggage and of a movie or listen to some of your one laptop sized bag, handbag or briefcase favourite music with your personal media London Heathrow player preloaded with the latest music Terminal 3 • Additional baggage: Check in three pieces of hold baggage up to 23kgs each and movies for you to enjoy on demand
London City Dedicated service and support teams A private jet-feel onboard throughout your journey • An all busines-class flight, with just Unwind in our lounges • ‘City Business Team’ is a dedicated 32 seats that each turn into a fully flat helpdesk service waiting to take your bed so you can relax, work or sleep call to help with any travel query you in an intimate and spacious environment oneworld Alliance may have, from the moment you’ve • Stay in touch with our onboard booked to the minute you return home connectivity service provided by One Destination • ‘Quintessentially’ is your private concierge OnAir giving you full access to email, service. Whether it be travel, music, art, the Internet and text messages via food, drink, hotels, clubs, spas, restaurants, your mobile Our Global Network or tickets – your complimentary • To make your journey a more comfortable Quintessentially membership is your one, we provide you with a range of passport to the very best that life has European Network well-being products from Elemis, made to offer from the finest natural ingredients
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ba.com/clubworldlondoncity Contents
Welcome
Welcome to On Business
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
Dedicated lounge-style gate A private jet-feel onboard World Traveller Priority Immigration, and Arrivals Lounges The great advantage of LCY is that on arrival to JFK the capital’s business districts are Club Europe on your doorstep • Clear Customs and Immigrations at Shannon en route to New York and • Use the dedicated Fast Track channel Euro Traveller make use of Arrivals Fast Track once through Passport Control and UK Domestic you touch down in the Domestic Terminal • Freshen up at the Marriott West India in New York From New York JFK Quay hotel, where you will have access Online Services • Check in with ease and travel through to showers and gym, including sauna the airport with minimum of fuss and changing facilities with dedicated Club check-in area • The London City Airport Express London Heathrow and Fast Track through Security Shuttle Service is a complimentary Terminal 5 mini-bus service for our Club World With access to the lounge complex, London City customers that runs London Heathrow sit back, relax and enjoy regularly throughout the day from the airport to several destinations Terminal 3 • Business facilities and wireless Internet in Canary Wharf connection, helping you to maximise your time • Collect a complimentary Oyster Card London City for use on the London Underground • Enjo y a selection of fine wines, spirits and with the Docklands Light Railway and beers from the World Wine bar networks transporting you to Canary Unwind in our lounges or a snack from our larder Wharf in just 15 minutes*
• To maximise your sleep onboard, we invite *Correct at time of publication: May 2010 oneworld Alliance you to dine in the comfort of the lounge before boarding your flight. A light snack and a nightcap will be available onboard, One Destination followed by a choice of breakfast options on arrival into London
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ba.com/clubworldlondoncity Contents World Traveller Plus Make your trip that little bit more special by flying premium economy in our Welcome World Traveller Plus cabin. Enjoy added extra privacy, relaxation and expert service, ensuring you arrive at your destination in better shape to enjoy your holiday or start a day’s work Welcome to On Business Comfortable onboard cabin
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
On-demand entertainment World Traveller A choice of how to check in and where you sit A private, spacious and more comfortable onboard cabin environment Club Europe • Check in, select your seat and print your boarding pass from 24 hours before your • R elax in the privacy of a smaller cabin, flight departure on ba.com, or using an offering a larger, ergonomically designed Euro Traveller Internet mobile phone at ba2go.com seat with a 38in seat pitch, complete with and UK Domestic a lumbar support, adjustable headrest • At the airport you can check in at a and decline Check-in kiosk, and drop your bags from Online Services three hours before your flight departs • In-seat power port for your laptop and with speed and ease electronic devices allows you to maximise your time to work and play in comfort London Heathrow Generous hand baggage and checked in • Complimentary newspaper and in-flight Terminal 5 baggage allowance travel pack, including a blanket and cushion, is provided to make your journey a more • Take one standard sized hand baggage and comfortable one London Heathrow one laptop sized bag, handbag or briefcase Terminal 3 • Additional baggage: Check in two pieces Complimentary dining of hold baggage up to 23kgs (one more London City bag than if you were travelling in • Delicious three-course meal suited to the World Traveller) time of your flight. We also offer special meals to accommodate your tastes and Unwind in our lounges dietary requirements On-demand entertainment
• Watch what you want, when you Complimentary refreshments oneworld Alliance want, with control over your very own entertainment system and • Complimentary refreshments from our noise-cancelling headset offering extensive bar selection of carefully selected One Destination over 100 movies, TV programmes, wines, beers and spirits, fruit juices, teas 50 music CDs, audio books and and coffees Our Global Network 20 interactive games
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ba.com/worldtravellerplus Contents World Traveller Get your holiday off to a great start, safe in the knowledge that you can sit back Welcome in our economy cabin and relax ensuring we’ll do everything we can to give you a smooth and comfortable journey
Welcome to On Business Ergonomically designed seats
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
Relax in your comfortable seat World Traveller A choice of how to check in and where you sit Complimentary dining
Club Europe • Check in, select your seat and print your • Delicious three-course meal suited to the boarding pass from 24 hours before your time of your flight. We also offer special flight departure on ba.com, or using an meals to accommodate your tastes and Euro Traveller Internet mobile phone at ba2go.com dietary requirements and UK Domestic • At the airport you can check in at a Check-in kiosk, and drop your bags from Complimentary refreshments three hours before your flight departs Online Services • Complimentary refreshments from our with speed and ease extensive bar selection of carefully selected wines, beers and spirits, fruit juices, teas London Heathrow Generous hand baggage and checked in and coffees Terminal 5 baggage allowance
• Take one standard sized hand baggage and On-demand entertainment London Heathrow one laptop sized bag, handbag or briefcase • Watch what you want, when you Terminal 3 • Check in one piece of hold baggage want, with control over your very up to 23kgs. Customers travelling to own entertainment system and London City and from Brazil, Kenya, Ghana, Nigeria noise-cancelling headset offering and on through-checked journeys over 100 movies, TV programmes, between India and the USA, Canada 50 music CDs, audio books and Unwind in our lounges and Bermuda can check in up to two 20 interactive games bags up to 23kgs each oneworld Alliance A comfortable onboard experience with ergonomically designed seats One Destination • R elax in your comfortable seat with a 31in seat pitch
Our Global Network • An in-flight travel pack, including a blanket and cushion, is provided to make your journey a more comfortable one European Network
Worldwide Network
ba.com/worldtraveller Contents Club Europe Club Europe offers the high levels of comfort and excellent service you expect from Welcome British Airways, with regular flights to conveniently located airports. You can be assured of an upgraded experience, with responsive and efficient service, ensuring that your individual needs are recognised at all times Welcome to On Business Extra legroom and wider seats
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
A separate. spacious cabin World Traveller Dedicated Club Europe check-in area, A private onboard cabin experience generous baggage allowance and priority • Relax or work in the seclusion of a Club Europe security lanes separate, spacious cabin offering (Available at London Heathrow Terminal 5 and extra legroom and wider seats London Heathrow Terminal 3, as well as selected Euro Traveller worldwide airports) • Guar anteed window or aisle seat giving and UK Domestic • Speed through the airport by checking in you greater privacy and comfort at a kiosk, dropping your bags at any time • Catch up on the latest news with our on your day of departure at the dedicated Online Services selection of complimentary newspapers Club check-in area, then flow through at the gate the priority security lane London Heathrow (Available at London Heathrow only) • Take one standard sized hand baggage and Terminal 5 one laptop sized bag, handbag or briefcase Redefined dining experience • Additional baggage: Check in two pieces • Enjoy a menu that has a great selection London Heathrow of hold baggage up to 23kgs each Terminal 3 of hot and cold dishes, perfectly suited to the time of day and length of flight Access to the Galleries Club Lounge • Complimentary refreshments from London City • A peaceful haven where you can work, our extensive bar selection of carefully dine or unwind in comfort selected wines, champagne, beers and spirits, fruit juices, teas and coffees Unwind in our lounges • Business facilities and wireless internet connection, helping you to maximise your time We now offer increased flexibility on a oneworld Alliance wider range of fares to and from the UK • A selection of fine wines and a recognising the importance of flexibility delicious range of food served for our Club Europe customers One Destination (Available at London Heathrow only and selected lounges at European airports)
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ba.com/clubeurope Contents Euro Traveller and UK Domestic Choose British Airways Euro Traveller and UK Domestic for convenient, full-service, Welcome value-for-money flights with no hidden extras. With a flexible schedule to the most conveniently located airports you can find a flight to suit your plans and budget
Welcome to On Business A comfortable experience
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
Ergonomically designed seats World Traveller A choice of how to check in and where you sit A comfortable onboard experience with ergonomically designed seats Club Europe • Check in, select your seat and print your boarding pass from 24 hours before your • Relax in our ergonomically designed flight departure on ba.com, or using an leather seat with up to a 31in seat Euro Traveller Internet mobile phone at ba2go.com pitch, making your journey a more and UK Domestic comfortable one • At the airport you can check in at a Check-in kiosk, and drop your bags from • Catch up on the latest news with our Online Services three hours before your flight departs selection of complimentary newspapers with speed and ease
Complimentary refreshments and snacks London Heathrow Generous hand baggage and checked in Terminal 5 • Complimentary refreshments and selection baggage allowance of carefully selected wines, beers and spirits, • Take one standard sized hand baggage fruit juices, teas and coffees from our bar London Heathrow and one laptop sized bag, handbag or • Complimentary hot meal on longer flights Terminal 3 briefcase onboard and check in one piece of hold baggage up to 23kgs
London City
Unwind in our lounges oneworld Alliance
One Destination
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ba.com/eurotraveller ba.com/domestics Contents Online Services Whether you are travelling on holiday or business, begin your trip from the comfort Welcome of your home or the convenience of your office by visiting ba.com. British Airways can meet all your travel needs, from booking flights to finding out all the top travel tips on your favourite destination Welcome to On Business Check in online
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
Check in from your mobile World Traveller Check in online from 24 hours before Manage My Booking gives you flexibility departure for a smoother trip and choice from the moment you book Club Europe your flight • Checking in online saves you time and puts you in control • You can select your seat and check Euro Traveller in from your mobile phone • Choose your own seat free of charge, and UK Domestic check in up to nine people in your group • Access ba.com wherever you are with including infants and children and print the British Airways iPhone Application your own boarding pass before you leave Online Services • Add your Executive Club membership for the airport number to earn BA Miles • Once you have checked in online all London Heathrow • Select your desired seat for a small fee you have to do at the airport is take Terminal 5 up to 24 hours before departure any baggage to a Fast Bag Drop desk and go straight to security, giving you • Pay for any additional baggage over London Heathrow a more relaxed and enjoyable experience your free allowance before you leave Terminal 3 for the airport • See our latest offers on a wide range of hotels and car rental to complement London City your flights
Unwind in our lounges oneworld Alliance
One Destination
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ba.com/checkin Contents London Heathrow Terminal 5 Welcome to a new era in air travel. Whether departing from, arriving into or connecting Welcome through Terminal 5, to experience our fantastic home is to change the way you fly forever
Welcome to On Business Quality Cuisine
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
Extraordinary shopping World Traveller London Heathrow Terminal 5 has one Taking it easy before you fly spacious, beautifully designed Departures Club Europe • If you are travelling in First, Club World area for all customers. With the vast glass or Club Europe, or are an Executive Club walls, the whole area is bathed in natural Gold or Silver member, you can relax light and offers glorious views of the runway. Euro Traveller in the luxury of the Galleries Lounges, Enjoy a seamless journey with stylish and UK Domestic one of the largest airport lounge shopping and delightful restaurants, whether complexes in the world you’re transferring flights or starting your trip Online Services Delicious food to suit all tastes A choice of how to check in • Whether it’s a light bite or a full meal, London Heathrow • The easiest way to check in is still at ba.com, the Terminal 5 dining experiences raise Terminal 5 but if that’s not possible there are up to the bar for quality cuisine on the move. 96 Check-in kiosks at Terminal 5 and plenty You might wish you could come and eat of British Airways Customer Service hosts here even if you weren’t catching a flight London Heathrow available if you need assistance Terminal 3 Visit our partners at Terminal 5 Extraordinary shopping and earn BA miles London City • A t Terminal 5, you’ll find everything • Executive Club members can earn from famous perfumes to the latest BA miles with our partners located Unwind in our lounges electronic gadgets as well as all your in Terminal 5. There is a range of products travel essentials. Fashionistas are in and services to choose from, including for a treat too. Top brands such as Travelex for foreign currency, Avis, Alamo oneworld Alliance Harrods, Tiffany & Co, Mulberry, or National for car rental and the Sofitel Prada, Kurt Geiger and Reiss have London Heathrow for when you need all created unique Terminal 5 stores a place to stay One Destination
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ba.com/t5 Contents
Welcome
Welcome to On Business
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
A choice of how to check in The Concorde Room World Traveller Flight Connections Fast convenient transfers are available between terminals Club Europe • Enjoy easy connections with British Airways and oneworld • Use Heathrow Express trains for a free flights to and from London transfer between London Heathrow Euro Traveller Heathrow Terminal 3 Terminals 1, 2, 3, 4 and Terminal 5. and UK Domestic This quick, convenient service runs • Con veniently located at the heart every 15 minutes of the terminal, everything you need Online Services is in one central, easy-to-find place • Free bus transfers are available, and is designed to ensure smoother, or alternatively take advantage faster, calmer flight connections of complimentary rail transfers London Heathrow using Heathrow Express and • Clear signage to help guide you Terminal 5 Heathrow Connect when transferring and new boarding pass technology improves speed on London Heathrow the ground Terminal 3 Airport travel links
London City • L ondon Heathrow Terminal 5 is close to London, Reading and Woking. You can easily continue your journey Unwind in our lounges to anywhere in the UK from here
• Y ou can travel by train via Heathrow oneworld Alliance Express or London Underground, or take advantage of improved access from the motorways by bus, coach, One Destination taxi or car
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ba.com/t5 Contents London Heathrow Terminal 3 Another upgraded experience from British Airways Welcome
Welcome to On Business Dedicated check-in facilities
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
Shopping delights World Traveller A number of British Airways flights operate Shopping delights and dining options out of our second London Heathrow base Club Europe • Make the most of your time in the terminal, at Terminal 3. The terminal is also home with a choice of 53 fantastic shops and to our oneworld alliance partners and has restaurants been recently transformed to ensure Euro Traveller customers continue to receive the excellent and UK Domestic service and facilities they expect when Airport travel links flying with British Airways • London Heathrow Terminal 3 is well Online Services connected to central London and the rest A choice of how to check in of the UK. Transport options available include the London Underground, rail, London Heathrow • The easiest way to check in is still at ba.com, coach, local bus, car and taxi Terminal 5 but if that’s not possible there are up to 20 Check-in kiosks in our dedicated • Quick and easy connections to the rest of check-in area the British Airways network, with a frequent London Heathrow coach service between Terminals 3, 4 and • First and Club World customers benefit Terminal 3 5 for flight connections from dedicated check-in facilities • Connections between all oneworld member carriers’ flights in Terminal 3 London City Taking it easy before you fly will be smooth and seamless. You can • If you are travelling in First, Club World transfer effortlessly to other British Airways Unwind in our lounges or Club Europe, or are an Executive Club flights at Terminal 5 and enjoy the many Gold or Silver member, you can relax restaurants and shops on offer in the luxury of the Galleries Lounge oneworld Alliance
One Destination
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ba.com/terminal3 Contents London City London City Airport has been recently refurbished to provide a more stylish, Welcome more spacious and more comfortable environment. On the doorstep of London’s financial district in close proximity to the 2012 London Olympic and Paralympic Games site and world-class events venue ExCel London Welcome to On Business Shopping and dining delights
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
UK’s leading business airport World Traveller London City airport is the UK’s leading Shopping delights and dining options business airport serving over 30 destinations Club Europe • T op brands, everyday essentials and across the UK and Europe with connections an extensive choice of dining outlets to the rest of the world through major for the busy traveller European hubs Euro Traveller and UK Domestic Airport travel links Checking in at London City couldn’t be easier • L ondon City Airport is ideally located • The easiest way to check in is still at ba.com, Online Services in East London – home to Canary Wharf, but if that’s not possible you can choose ExCel London and The O2 Arena to check in using our Check-in kiosks up to London Heathrow 15 minutes before departure. Club World • Getting to London City Airport is easy, Terminal 5 customers can benefit from our new whether by public transport, taxi or road Kerbside Check-in service or of course at a dedicated Club World desk Introducing a new way to fly London Heathrow from London City Terminal 3 • Club World customers with hand baggage only travelling to New York can check in • Our new Embraer 170* fleet is designed 15 minutes before the flight is due to depart around your needs. Your need to feel more London City relaxed, more comfortable and more Taking it easy before you fly environmentally friendly
Unwind in our lounges • The departure lounge has been configured • T ake advantage of the wider seats, with numerous laptop plug-in points and more generous storage space and complimentary Wi-Fi access throughout no under-seat railing, giving you more oneworld Alliance the airport room to stretch your legs
• If you are travelling in Club World London • Up to 55 percent lower CO2 emissions One Destination City, you can relax in our dedicated means our new fleet is also better for Club World Departure Gate Lounge the environment where you can make use of free Wi-Fi, *available on selected routes Our Global Network pick up a newspaper or magazine and enjoy a selection of drinks and snacks
European Network • Relax in tranquility with the silent Departure Lounge policy of no public address announcements or boarding calls Worldwide Network
ba.com/londoncity Contents Unwind in our lounges Whether you want to catch up on work before you travel, enjoy a snack Welcome or simply unwind, our lounges are a peaceful haven where you can relax away from the busy airport environment
Welcome to On Business Exclusive treatments
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
A selection of fine wines World Traveller • If you are flying in First, Club World • British Airways has teamed up with Elemis, or Club Europe, or an Executive Club the acclaimed British spa and skincare Club Europe Gold and Silver member, you can enjoy brand, to offer customers exclusive the luxurious comfort and practical facilities treatments and skin-therapies at selected of over 60 dedicated British Airways airport lounges. Developed by the Euro Traveller lounges, and through our partners at world-renowned Noella Gabriel, and UK Domestic over 90 additional lounges worldwide. Elemis brings you a new concept You can also make use of the Arrivals in travel spa and skin-therapies to Online Services lounges available at London Heathrow rejuvenate your skin, awaken your and London Gatwick senses and refresh you on your journey. Complimentary treatments are available • British Airways lounges include London Heathrow for First and Club World customers Galleries First, Galleries Club, Terminal 5 and Executive Club Gold members Galleries Arrivals, Terraces Lounge flying longhaul and, exclusively for customers travelling in First, The Concorde Room. (Available at London Heathrow Terminal 5, London Heathrow London Heathrow Terminal 3 and New York JFK) Terminal 3 • Dine before you fly on selected flights • If you have work to do, or want to keep so that you can maximise your sleep in touch with the world, wireless broadband on board London City and complimentary PCs are available in • Help yourself to complimentary food most lounges. and beverages, including a selection Unwind in our lounges of fine wines from around the world Wireless broadband provided by BT Openzone is free in all British Airways oneworld Alliance UK lounges. Agreements with local providers have now been negotiated in many lounges outside of the UK to One Destination enable us to offer free wireless broadband. However in some airports there will be a charge Our Global Network
European Network
Worldwide Network
ba.com/lounges Contents oneworld Alliance We are a member of oneworld along with American Airlines, Cathay Pacific, Welcome Finnair, Iberia, Japan Airlines, Lan Airlines, Malév, Mexicana, Qantas, Royal Jordanian and Siberia Airlines
Welcome to On Business
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
World Traveller As a member of oneworld we offer you
Club Europe • Greater rewards and privileges for our Executive Club members
• Smoother transfers between oneworld Euro Traveller member airlines at our oneworld home and UK Domestic at London Heathrow Terminal 3
• Access to almost 550 airport lounges Online Services across the globe for Executive Club Gold and Silver members
London Heathrow Terminal 5 As an alliance, oneworld can offer you benefits that are beyond the reach of any individual airline’s network London Heathrow Terminal 3 Together we are there to help you, on the ground and in the air, wherever your journey takes you in the oneworld London City network of nearly 700 destinations around the globe
Unwind in our lounges oneworld Alliance
One Destination
Our Global Network
European Network
Worldwide Network
oneworld.com Contents One Destination We started our journey towards responsible air travel in 1984 and along the way we discovered Welcome that our customers love to fly but are concerned about their impact on the environment To address this we have developed One Destination
Welcome to On Business Taking care
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
Acting responsibly World Traveller Our vision Together with our customers and colleagues, we are determined to lead the industry Club Europe • One Destination seeks to ensure our towards finding innovative solutions. customers fly with the confidence that, We will continually review how we fly, together, we are acting responsibly what we fly and what we buy to ensure Euro Traveller to take care of the world we live in that we are the most efficient and and UK Domestic responsible airline in operation Our strategy
Online Services • Our approach to delivering this vision combines all areas of our organisation, divided into four main pillars: London Heathrow Terminal 5 Environment – Reduce carbon emissions, waste and noise, and improve local air quality London Heathrow Community – Support charities and Terminal 3 communities in the countries we operate in
London City Marketplace – Encourage our customers and suppliers to be committed to Corporate Unwind in our lounges Responsibility
Workplace – Encourage our colleagues oneworld Alliance to be committed to Corporate Responsbility One Destination
Our Global Network
European Network
Worldwide Network
ba.com/onedestination Contents Our Global Network With an extensive worldwide network, British Airways makes sure you get where you want, Welcome when you want.
Welcome to On Business
Welcome to the Executive Club
First
Club World
Club World London City
World Traveller Plus
World Traveller We fly to : 65 destinations in UK and Europe Club Europe 23 destinations in North America and Canada 30 destinations in Africa and the Middle East 13 destinations in Asia and the Pacific Euro Traveller 18 destinations in Latin America, the Caribbean and Bermuda and UK Domestic
Online Services
London Heathrow Terminal 5
London Heathrow Terminal 3
London City
Unwind in our lounges oneworld Alliance
One Destination
Our Global Network
European Network
Worldwide Network
ba.com/network Contents European Network
Welcome
Welcome to On Business
Welcome to the
Executive Club
First WHITE SEA ICELAND
Club World
Club World FINLAND SWEDEN London City Helsinki St. Petersburg SHETLAND ISLANDS NORWAY ORKNEY Oslo ALAND RUSSIA ISLANDS Stockholm ISLANDS ESTONIA World Traveller Plus HEBRIDES Moscow
NORTH Aberdeen LATVIA ATLANTIC OCEAN Glasgow BALTIC SEA Edinburgh NORTH World Traveller SEA DENMARK LITHUANIA Newcastle Copenhagen UNITED KINGDOM BELARUS Manchester Club Europe Hamburg NETHERLANDS Warsaw Berlin Amsterdam Kiev London GERMANY POLAND Dusseldorf Euro Traveller Brussels UKRAINE BELGIUM Frankfurt Prague and UK Domestic Jersey Luxembourg CZECH REP. Paris SLOVAKIA Stuttgart Vienna Munich Salzburg Budapest AUSTRIA Online Services Innsbruck HUNGARY FRANCE Zürich ROMANIA BAY OF Geneva SWITZERLAND BISCAY Lyon Verona Bucharest Bordeaux Venice Belgrade Turin Milan Varna BLACK Bologna SEA London Heathrow Genoa Toulouse Pisa SERBIA BULGARIA Nice Sofia Terminal 5 LIGURIAN Dubrovnik SEA Istanbul Marseille ADRIATIC Pristina ITALY SEA Rome Tirana Thessaloniki PORTUGAL Barcelona Bari ALBANIA Madrid Naples TURKEY London Heathrow Lisbon AEGEAN SEA SPAIN SARDINIA TYRRHENIAN GREECE Izmir Terminal 3 SEA
Faro BALEARIC ISLANDS Athens Ibiza Cagliari IONIAN SEA Malaga Antalya MEDITERRANEAN SICILY Catania London City Gibraltar Larnaca Paphos CYPRUS Unwind in our lounges oneworld Alliance
One Destination
Our Global Network
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ba.com/network Contents Worldwide Network
Welcome
ARCTIC OCEAN
ARCTIC OCEAN Welcome to On Business
HUDSON Welcome to the BAY RUSSIA
CANADA NORTH Executive Club SEA London Calgary Vancouver Seattle Montreal NORTH PACIFIC Toronto OCEAN UNITED STATES BLACK SEA Chicago Newark Boston NORTH First Philadelphia New York Beijing Denver ATLANTIC JAPAN Baltimore Tunis San Francisco Washington OCEAN Las Vegas Tokyo NORTH Algiers PACIFIC Atlanta CHINA Los Angeles MEDITERRANEAN SEA OCEAN Phoenix Dallas Bermuda ALGERIA Tel Aviv Tripoli Shanghai Houston PAKISTAN Orlando Cairo Kuwait Tampa THE Delhi BAHAMAS EGYPT Sharm Bahrain Doha GULF OF Miami el Sheikh Club World Nassau Riyadh Dubai MEXICO Abu Dhabi Muscat Grand Turks & Caicos Jeddah Mexico City Cayman SAUDI INDIA Hong Kong St.Kitts ARABIA Mumbai Montego Bay Antigua Kingston Punta THAILAND Cana St. Lucia ARABIAN Hyderabad CARIBBEAN Barbados SEA Bangkok SEA Grenada Bangalore Chennai Tobago NIGERIA Port of Spain GHANA Abuja Club World Accra Male SOUTH Lagos PACIFIC Singapore London City OCEAN Entebbe KENYA UGANDA Nairobi
Dar-es-Salaam Luanda TANZANIA ANGOLA ZAMBIA World Traveller Plus BRAZIL Lusaka
ZIMBABWE Mauritius Rio de Janeiro INDIAN Sao Paulo OCEAN Johannesburg AUSTRALIA SOUTH AFRICA ARGENTINA World Traveller Cape Town Sydney TASMAN Buenos Aires SEA
Club Europe
Euro Traveller and UK Domestic
Online Services ARCTIC OCEAN
ARCTIC OCEAN London Heathrow Terminal 5
HUDSON BAYLondon Heathrow RUSSIA NORTH CANADA SEA
Terminal 3 London Calgary Vancouver Seattle Montreal NORTH PACIFIC Toronto OCEAN UNITED STATES BLACK SEA Chicago Newark Boston NORTH Philadelphia New York Beijing Denver ATLANTIC JAPAN Baltimore Tunis San Francisco WashingtonLondon City OCEAN Las Vegas Tokyo NORTH Algiers PACIFIC Atlanta CHINA Los Angeles MEDITERRANEAN SEA OCEAN Phoenix Dallas Bermuda ALGERIA Tel Aviv Tripoli Shanghai Houston PAKISTAN Orlando Cairo Kuwait Tampa THE Delhi BAHAMAS EGYPT Sharm Bahrain Doha GULF OF Miami el Sheikh Nassau Riyadh Dubai MEXICO Abu Dhabi Muscat UnwindGrand Turks in & Caicosour lounges Jeddah Mexico City Cayman SAUDI INDIA Hong Kong St.Kitts ARABIA Mumbai Montego Bay Antigua Kingston Punta THAILAND Cana St. Lucia ARABIAN Hyderabad CARIBBEAN Barbados SEA Bangkok SEA Grenada Bangalore Chennai Tobago NIGERIA Port of Spain GHANA Abuja Accra Male SOUTH oneworld Alliance Lagos PACIFIC Singapore OCEAN Entebbe KENYA UGANDA Nairobi
Dar-es-Salaam Luanda TANZANIA ANGOLA One Destination ZAMBIA BRAZIL Lusaka
ZIMBABWE Mauritius Rio de Janeiro INDIAN Sao Paulo OCEAN Johannesburg AUSTRALIA SOUTH Our Global Network AFRICA ARGENTINA Cape Town Sydney TASMAN Buenos Aires SEA
European Network
Worldwide Network
ba.com/network British Airways Plc Registered Office: Waterside PO Box 365 Harmondsworth UB7 0GB Registered in England No. 1777777 www.ba.com SWK1228