Conference Host

Monterey Salinas Transit

Conference Hotel

The Conference Hotel, the Monterey Plaza Hotel and Spa located at 400 Cannery Road, Monterey, California and the telephone number is 831- 646-1700. The overflow hotel, the Portola Hotel and Spa is located at Two Portola Plaza, Monterey and the telephone number is 800-342-4295. . Transportation

The Monterey Plaza Hotel provides a free shuttle from the Monterey airport to the hotel. Please call the Portola at 831-646-1700 to request a ride from the airport to the hotel. Monterey Salinas Transit has an express bus from San Jose. You will need to take a VTA bus to the Diridon sta- tion to catch MST’s San Jose Express bus to downtown Monterey. You can reserve a ride on the Monterey Airbus shuttle at www.montereyairbus.com or call 831-373-7777 from the San Jose airport to Monterey. You can take the Monterey airport shuttle, 831-704-6544 or Yellow Cab at 831-646-1234 or the MST bus from the Monterey airport to your final destination.

Monterey Salinas Transit (MST) is providing free bus passes for anyone wanting to go sightseeing, shopping or wine tasting. You can pick up a bus pass and route information at the MST table located next to the CalACT registration desk.

Parking

Valet Parking at the Monterey Plaza is $20.00 a night and there is local parking lots near the hotel at lower rates.

Welcome Letters Featured Speakers

Scott Bogren, Community Transportation of America

Marc Chevalier, Veterans Administration

Douglas J. Cross, Douglas J Cross Consulting Doug Cross is an independent consultant specializing in transit accessibility and paratransit. He was a principal author of the Easter Seals Project ACTION report, ―Status Re- port on the Use of Wheelchairs and Other Mobility Devices on Public and Private Transportation‖. Mr. Cross was previously the accessible services manager for AC Transit in Oakland and the Sacramento Regional Transit District, where he conducted demonstrations of new wheelchair securement equipment, and helped AC Transit implement a model ―Wheelchair Securement Marking and Tether Strap Program", as well as the first US application of rear-facing wheelchair stations in Bus Rapid Transit vehicles. He is currently assisting Los Angeles Metro implement a marking and tether strap program. Doug has chaired the Wheelchair User Issues Subcommittee of the APTA Access Committee and is a member of the ANSI/RESNA Committee on Wheelchairs and Transpor- tation, and of the advisory board of the Rehabilitation Engineering Research Center on Wheelchair Transportation Safety.

Chiam Eyal Chaim Eyal, from Eyal and Associates has been teaching, training, coaching, consulting and facilitating professionally since 1979. With a Ph.D. in Communication and Social Psychology from Syracuse University in New York, Chaim taught for 25 years at The Hebrew University of Jerusalem, and at San Francisco State University. He was an instructor for the State Training Center from 1989 to 2004, and has been training through CPS since 2004. Much of his work involves workplace relationships and communication, management and supervision, organizational behavior and organizational devel- opment. Since 1980, Chaim has also been involved in numerous projects and activities in the private sector around the country and internationally in 22 countries. Roy Glauthier, Transportation Planning & Policy Roy has over 30 years experience in providing planning and policy assistance to government and transit agencies in the management and operation of community-level transit services and specialized services for individuals with disabilities with particular expertise in ADA compliance, paratransit service delivery, and emergency prepared- ness. Recent projects have included assessment of paratransit services in Greensboro, North Carolina; emergency plan development for Access Services in Los Angeles and the Pomona Valley Transportation Authority (CA); staff assistance to Beach Cities Transit in Redondo Beach (CA) in rebid of their transit management contract; and develop- ment of transit service improvements for the City of Rosemead (CA).

Bonnie Graves, Federal Transit Administration

Robert Jerome Robert S. Jerome, PhD is a teacher, trainer, writer and a Consulting Organizational Psychologist with a wide list of clients – from large financial institutions to governmental agencies; from police departments to religious/ socially active organizations. All of whom have one or two things in common – necessity for stable business growth and a positive, motivated workforce. In addition to consulting, Dr. Jerome is an instructor at CPS– the State Training Organization, University of California, guest University lecturer and a pub- lished author. Perhaps his proudest professional moment was writing dialog for the San Francisco Comedy – Last Comic Standing.

Charles Kalb Charlie has bachelors and masters degrees in chemical engineering and a masters degree in business administration. He is a registered professional engineer in California. He served as an officer in the United States Army for 21 years with assignments in contracts management, materials, maintenance, transporta- tion, manufacturing, and research and development. Following retirement, Charlie worked for the San Francisco Municipal Railway for seven years where he held the positions of materials superintendent, general superintendent of cable car system maintenance, and general superintendent of diesel bus mainte- nance. Charlie also served as Procurement and Materials Director at AC Transit for nearly twelve years where he personally procured all of the buses. At present, Charlie is Principal of PMM Transit Group, a consulting firm specializing in public transit procurement consulting and training. Charlie is also an adjunct instructor for the National Transit Institute’s Bus Procurement Workshop and Transit Procurement courses. Charlie has been active in APTA for the past twelve years. He has served as chair of APTA’s procurement subcommittee and as co-chair of the procurement standards subcommittee. He has been a member of the procurement standards terms and conditions working group since its inception over six years ago and is one of the draft- ers of the new Standard Bus Procurement Guidelines. Charlie has taught upper and lower division college courses and has a teaching credential from the California Community Colleges. David Koffman, Nelson Nygaard

Pat Piras, Pat Piras Consulting Pat Piras has worked as a professional in the field of public transportation since 1973. She started as a dispatcher with UMTA’s original Haddonfield Dial-A-Ride Demonstra- tion project and has worked as a Consultant, an Operations Manager, and as a Senior Analyst with a Regional Transportation Planning Agency, as well as serving as an elected Transit Board member. Thus, her practical transit operations background includes perspectives both from line management and public funding agencies, as well as directing a university research program in surface transportation. She is a nationally recognized expert in the areas of elderly and disabled transportation including the ADA, rural public transportation, and public involvement. With her legal training, she has been particularly helpful to clients in identifying areas where they can improve compliance with state laws & regulations, or to successfully seek legislative changes that benefit local communities.

Susan Shaheen, Mineta Transportation Institute Susan Shaheen is a co-director of the Institute of Transportation Studies’ Transportation Sustainability Research Center (TSRC) at the University of California (UC), Berkeley. She is also a lecturer at UC Berkeley. She was honored as the first Honda Distinguished Scholar in Transportation at the Institute of Transportation Studies at UC Davis from 2000 to 2012. She served as the Policy and Behavioral Research Program Leader at California Partners for Advanced Transit and Highways from 2003 to 2007, and as a special assistant to the Director’s Office of the California Department of Transportation from 2001 to 2004.

She has a Ph.D. in ecology, focusing on the energy and environmental aspects of transportation, from UC Davis and an M.S. in public policy analysis from the University of Rochester. After completing her master’s degree, she worked as a consultant to the U.S. Department of Energy and the Environmental Protection Agency in Washington, D.C. From 2000 to 2001, she was a post-doctoral researcher at UC Berkeley.

She has authored 43 journal articles, over 100 reports and proceedings articles, two book chapters, and co-edited one book. She has also served as a guest editor for Energies and the International Journal of Sustainable Transportation (IJST). Her research projects on carsharing, smart parking, and older mobility have received national awards. In May 2010 and May 2007, she received an ―Excellence in Management‖ award from UC Berkeley. She has served on the ITS World Congress program committee since 2002 and was the chair of the Emerging and Innovative Public Transport and Technologies Committee of the Transportation Research Board (TRB) from 2004 to 2011. In addition, she is on the editorial board of IJST (2011 to present), a member of the National Academies’ Transit Research Analysis Committee (2011 to present), and chair of ITS America’s Livable Communities Committee (2011 to present).

Gloria Salazar, San Joaquin Regional Transit Authority & University of the Pacific Gloria is the Assistant General Manager/CFO of Administration and Finance of San Joaquibn Transit Authority Ms. Salazar joined RTD in 2002 as Assistant General Manager of Administration and Finance/Chief Financial Officer. Prior to joining RTD, she served as a Finance Admin- istrator at Sacramento Regional Transit (RT), where she gained over ten years of progressively responsible experience in public transit. Her experience includes audit, general accounting, grants and project management. Ms. Salazar has a Bachelor’s Degree in Accounting, Master’s Degree in Business Administration and a Certificate in Transit/Paratransit Management. Shepassed the Uniform CPA Board in 1993 she is an active Certified Tax Preparer with the California Tax Education Council. Ms. Salazar’s responsibilities at RTD include, among others, oversight of Finance, Grants, Procurement, Human Resources, Safety and Risk, Information Technology, and Marketing/Communications.

Richard Weiner, Nelson Nygaard Richard Weiner is a Principal with Nelson\Nygaard, and has more than 28 years of experience in the transportation field, primarily in the area of ADA paratransit planning, senior mobility studies, and community based transportation. In this presentation he will be focusing on practical consid- erations in the implementation of paratransit eligibility processes, with which he has been involved since he oversaw the eligibility function as Dep- uty Director of New York City’s paratransit program at the time of the passage of the ADA. Since coming to California and joining the private sector in 1992, Richard has helped a number of systems set up and evaluate the effectiveness of their paratransit eligibility programs. In 1997 he documented the paratransit eligibility experiences of systems nationwide in a TRB Synthesis study, and for the past five years he has been on the NTI team providing trainings in this area. Richard is currently working with the MBTA in Boston as they shift to in-person assessments. Boston is the last large city in the coun- try to rely solely on paper-based applications, and is benefitting from lessons learned elsewhere in the U.S.

Margaret Merhoff Margaret has been in transportation and in contracting for over 30 years and was a Contracts Administration Manager for the Los An- geles County Metropolitan Transportation Authority in Los Angeles CA for 24 years. For the last 14 years of her career at Metro, she was responsible for the procurement of Metro’s buses and procured over 2,300 forty-, forty-five and sixty-foot CNG transit buses. In additional to handling bus procurements, Margaret did a wide variety of different types of procurements while she was at Metro. She handled procurements for everything from drug testing services to general planning to financial consulting, third party claims admini- stration, and construction. In 2010, she retired for Metro but ―not from the transit industry,‖ For the past seven years, Margaret has been a member of the APTA Standards Terms and Conditions Working Group working on the development of new standard procurement documents for the industry. She is also an active member of the APTA Procurement and Material Management Committee. Following her retirement, she has worked to develop and jointly lead the Bus Procurement Workshop being put on by Rut- gers University’s National Transit Institute. She is also now also co-teaching the NTI’s Orientation to Transit Procurement as well as the other procurement courses. Margaret is also an independent consultant and has provided consulting work for CalACT and MBTA, a CalACT member as well as for the Metro- politan Atlanta Regional Transit Authority. Margaret is an APTA Business Member and is also a member of the APTA Business Members Procurement Committee. She holds a bachelor’s degree in his- tory from King College in Bristol Tennessee and a Master in Urban Planning from the University of Tennessee, Knoxville as well as life-time designation of Certified Purchasing Manager for the Institute for Supply Management.

Pat Piras Pat Piras has worked as a professional in the field of public transportation since 1973. She started as a dispatcher with UMTA’s original Haddonfield Dial-A- Ride Demonstration project and has worked as a Consultant, an Operations Manager, and as a Senior Analyst with a Regional Transportation Planning Agency, as well as serving as an elected Transit Board member. Thus, her practical transit operations background includes perspectives both from line management and public funding agencies, as well as directing a university research program in surface transportation. She is a nationally recognized expert in the areas of eld- erly and disabled transportation including the ADA, rural public transportation, and public involvement. With her legal training, she has been particularly help- ful to clients in identifying areas where they can improve compliance with state laws & regulations, or to successfully seek legislative changes that benefit local communities.

Robbie Sarles, RLS & Associates Ms. Robbie Sarles is the President of RLS & Associates, Inc., a transit consulting firm specializing in the provision of technical assis- tance to small urban, medium-sized urban and rural transit systems. Ms. Sarles has over 18 years of experience with FTA drug and alco- hol testing program compliance. Ms. Sarles was the primary author of the Implementation Guidelines for the revised Federal Transit Administration (FTA) drug and al- cohol regulations and the Prescription and Over-the-counter Medication Toolkit. Ms. Sarles is also responsible for the development of the FTA Drug and Alcohol Regulation Updates that are published quarterly. She has reviewed and provided input to various other FTA publications on the drug and alcohol testing programs. Ms. Sarles also developed policy compliance materials and provided policy reviews for over 580 transit systems throughout the country. She has provided extensive drug and alcohol training and technical support to several state departments of transportation.

CalACT Fall Conference Agenda

The California Association for Coordinated Transportation (CalACT) and Monterey Salinas Transit are proud to host the 2012 ADA Roundtable in con- junction with the Autumn Conference at the Monterey Plaza Hotel and Spa on September 18-20, 2012. To reserve a room please call the Monterey Plaza Hotel reservation staff at 800-334–3999 and ask for the CalACT rate of $140.00 per night. You can register for the Roundtable on-line at www.calact.org. If you have any questions about the event please call CalACT staff at 916-920-8018. Attendees registering for the ADA Roundtable are welcome to attend Thursday sessions.

Monday, September 17, 2012

10:00 a.m. Visit the local wineries on the MST Grapevine Express. 2:00 p.m. Bike Ride to the beautiful 17 Mile Drive, Meet in Monterey Plaza Hotel lobby at 1:40 p.m.

4:00 p.m. to 6:00 p.m. Registration

Tuesday, September 18, 2012

8:30 a.m. Bicycle Ride to Big Sur-Meet in the Monterey Plaza hotel lobby at 8:15 a.m.

8:30 a.m. Procurement Program Cypress 3 & 4 This all day training class is broken up into four separate segments that will cover the following:  Procurement Basics 101  Construction 101 - Hiring and Supervising the Professionals  Preparing the Procurement Scope of Work  Construction 102 - The Construction Bidding Process Speakers: Margaret Merhoff & Charles Kalb, Consultants & NTI Trainers

8:30 a.m. Reasonable Modification Cypress 1 & 2 Discussion on industry ideas on reasonable modification and how agencies can implement future changes and meet client demands. Speakers: FTA; Pat Piras, Pat Piras Consulting Moderator: Rick Ramacier

9:30 a.m. Coping with Reasonable Modification Cypress 1 & 2 Here about some creative solutions for meeting client expectations and requests for reasonable modification. Speakers: Melony Joyce, King County Metro Moderator:

10:30 a.m. The Benefits of Centralized Call Centers Cypress 1 & 2 This session will cover several studies on call centers in the U.S. and how these centers provide assistance to ADA operations. Speaker: David Koffman, Nelson Nygaard

11:00 a.m. Golf Outing at Corral de Tierra Country Club 11:30 a.m. Lunch Discussion Group Cypress 1 & 2 ADA: What’s Working, What’s Not Working? Discuss current issues with your peers and hear about other solutions and transit programs

12:00 p.m. Lunch –Cypress Foyer

12:30 p.m. Alternative Approaches to ADA Eligibility Cypress 1 & 2 This panel will discuss the different methodologies for assessing ADA rider eligibility. Speakers: Phil McGuire, Marilyn Cole, Innovative Paradigms; David Lee, CARE Evaluators; Richard Weiner, Nelson Nygaard Moderator:

1:30 p.m. Community Services: Solutions for Deferring ADA Costs Cypress 1 & 2 Panelists will explain how contracting with community service agencies saves money and reduces ADA costs to transit agencies. Speakers: Beth Kranda, VTrans; Karen Jones, Jill Yungling, Eskaton; Donna Ye, Asian Community Center, Linda Deavens, Paratransit Inc., invited Moderator: Dave Cyra, United We Ride

3:00 p.m. ADA and Mobility Management Cypress 1 & 2 Coordinating services through mobility management centers or coordinators is allowing transit agencies the flexibility to provide quality services at an affordable rate. Speakers will discuss how these services help agencies contain ADA costs while maintaining services. Speakers: Ken Thompson, Easter Seals; Phil McGuire, Innovative Paradigms; Tom Hicks, Monterey Salinas Transit & Teague Kirkpatrick, RouteMatch Software Moderator: Paul Branson, Marin Transit

4:00 p.m. Professional Development Committee Meeting in the Big Sur 1 & 2 room.

5:00 p.m. Tour of Monterey-Salinas Transit Mobility Management Center

6:00 p.m. CalACT Board Meeting Cypress 3 & 4

7:00 p.m. Welcome Reception Sponsored by First Transit Dolphin Ballroom

Wednesday, September 19, 2012

7:30 a.m. Continenatl Breakfast in the Cypress Ballroom—Sponsored by Tectrans

8:00 a.m. Welcome from MST and FTA Cypress Ballroom Speakers: Carl Sedoryk, General Manager, Monterey Salinas Transit Moderator: Joe Meer, Morongo Basin Transit Authority General Manager and CalACT Chair

8:30 a.m. Opening Session -MAP 21—What is in it for Transit Cypress Ballroom A panel of speakers will discuss the new transportation authorization and how those changes will affect your funding and operations. Speakers: Scott Bogren, CTAA; Rick Ramacier, CCCTA and Bonnie Graves, FTA.

10:30 a.m. ADA Regulation Changes Point Lobos 1 & 2 Hear about the new ADA regulations and FTA’s expectations in implementing the new changes. Speaker: Bonnie Graves, FTA Legal Counsel Moderator: Rick Ramacier, CCCTA

10:30 a.m. Using Social Media Effectively Monterey Bay Are you ready to blog or tweet a message to your riders? This session will help you decide when and how to use social media effectively in your agency. Speakers: Scott Bogren, CTAA, Yvonne Morrow, WestCat

10:30 a.m. Drug and Alcohol Program Plans Big Sur 1, 2 & 3 Review of FTA Requirements for Drug and Alcohol compliant programs. Robbie Sarles will also review the template created for agencies to adopt and use for their all their safety sensitive employees. Speakers: Robbie Sarles, RLS & Associates

12:00 p.m. Bus Show Luncheon- Sponsored by AZ Bus Sales Parking lot Visit with the vendors about products for your transit agency. The lunch will be in the parking lot across the street from the hotel.

1:00 p.m. Mobility Training Programs Point Lobos 1 & 2 Hear mobility training programs and travel ambassadors are moving riders from paratransit to fixed route services. Speakers: Tom Hicks, MST; Virginia Werly, Riverside County Transit; Tim Renfro, Pierce Transit and Kevin Walsh, Paratransit, Inc. Moderator:

1:30 p.m. Drug and Alcohol Training Big Sur 1, 2 & 3 Learn how to conduct a mock collection site visit to ensure that your collection agencies is following FTA Drug and Alcohol testing procedures. Speaker: Robbie Sarles, RLS & Associates

1:30 p.m. Designing Effective Routes Monterey Bay This session will provide tools to help you design routes to improve your system or design new systems for small cities or rural counties. These tools will help you work with consultants when designing routes for transportation services in your area. Speaker: Bruce Shelburne, LACMTA Moderator: Mark Wall, Lake County

2:45 p.m. Origin to Destination Point Lobos 1 & 2 This session will discuss the Department of Transportation Disability Law Guidance on the ADA obligation for transit agencies to provide riders assistance beyond the curb, due to their disabilities and examples of how agencies are providing services. Speakers: Jess Segovia, Shelly Verrinder, Access Services; Dave Cyra; United We Ride 3:00 p.m. Break with the Vendors in the Dolphins Room 3:30 p.m. Volunteer Driver Programs Big Sur 1, 2 & 3 This panel will discuss the current state of selected Volunteer Driver programs in northern and southern California and will also talk about new coalition groups that have formed for the purpose of organizing and coordinating Volunteer Driver programs. 3:30 p.m. Complying with Title VI and Environmental Justice Regulations Point Lobos 1 & 2 Hear from FTA Staff and LACMTA staff on how to implement policies that comply with the Federal Transit Administrations Title VI and Environmental Justice guidelines. Speakers: Bonnie Graves, FTA & Dan Levy, LACMTA Moderator:

3:30 p..m. Drug and Alcohol Supervisor Reasonable Suspicion Training Big Sur 1, 2 & 3 This session will cover what supervisors need to look for and what to do if someone seems unfit for duty. Supervisors will learn not only how and when to do reasonable suspicion/cause testing but why they need to do it. Speaker: Robbie Sarles, RLS & Associates Moderator:

3:30 p.m. Designing Effective Routes –continuing session Monterey Bay 4:45 p.m. Roundtable Discussion: Coping With the Elimination of the Common Wheelchair Definition Point Lobos 1 & 2 This session will include an active discussion about the elimination of the common wheelchair definition and how agencies are coping with the changes. Moderator: Richard Weiner, Nelson Nygaard

5:30 p.m.– 7:30 p.m. EXPO Reception-Sponsored by RouteMatch Software Dolphins Room

Thursday, September 20, 2012

8:00 a.m. Breakfast with the Vendors in the Dolphins Room

8:30 a.m. Coordinating Services for Veterans and Military Members Point Lobos 1 &2 Hear about services, including one-click, one call centers to veterans, military families and their dependents. Speakers: Carl Sedoryk, Monterey Salinas Transit; Ken Thompson, Easter Seals; Marc Chevalier, Veterans Administration. Moderator: Dave Cyra, United We Ride

8:30 a.m. Project Management Cypress 3 & 4 Join us for a fun and dynamic introduction to Project Management where real life scenarions will be used to illustrate what it takes to deliver a successful project. This seminar will present skills, tools and techniques for managing a project. Speaker: Bob Hull, Caltrans Moderator: Dave Smith, MV Transportation

8:30 a.m. Complying with State and Federal Grants Bug Sur 1, 2 & 3 This session will cover state and federal grant program procedures and reporting requirements for maintaining compliance with federal regulations. Speakers: Jane Perez, Caltrans, Mark Codey, Caltrans and Michael Lange, Caltrans Moderator: Chris Hatfileld, Caltrans 10:30 a.m. ADA Policy Guidelines Point Lobos 1 & 2 Learn how to ensure that your agencies written policies have the correct language to help the passengers understand your services and limitations, while protecting your agency from complaints. Speakers: Dave Cyra, United We Ride; Douglas Cross, Douglas J. Cross Consulting;

10:30 a.m. How to Integrate Bicycle Sharing Programs into Operations Big Sur 1, 2 & 3 The Mineta Institute completed a study on several bicycle sharing programs and will share the successes with the audience. Attendees will also share their ideas on how they are serving an increasing number of riders on their routes. Speaker: Susan Shaheen, University of California Berkeley & Mineta Transportation Institute Moderator: Mark Wall, Lake Transit

10:30 a.m. Project Management Cypress 3 & 4 Continuing Session

12:00 p.m. Lunch– Stress Management: Adding a little Zen to Your Work Life Dolphins Ballroom Speaker: Dr. Robert Jerome

1:30 p.m. Maximizing Paratransit Efficiencies Cypress 3 & 4 Understanding how to increase the efficiency of your paratransit system is important whether you operate an ADA complementary service, specialized service or general public Dial-A-Ride. Some things are within your control while others aren't. And then there are those pesky unintended consequences. Our goal will be to give you at least one good idea to take home from this workshop. Speaker: Roy Glauthier, Transportation Planning and Policy Moderator: George Sparks, Pomona Valley Transportation Authority

1:30 p.m. Strategies for Survival: Managing your Stress Point Lobos 1 & 2 Stress is literally killing us – even if we survive, stress affects our health, our relationships, and out general well being. Rather than succumbing to the Three D’s: denial, drugs, and depression, we must develop Strategies for Survival – proactive coping skills to improve emotional, mental, physical, and spiritual health. Dr. Jerome will discuss these strategies and techniques to reduce the harmful effects of stress in your life and share techniques to find balance, harmony and essentials for positive outlooks. Speaker: Dr. Robert Jerome Moderator: Donna Pulverman, Caltrans

1:30 p.m. Financial Management Big Sur 1, 2 & 3 This session will cover financial grants management and the standards for financial performance reporting. Speaker: Gloria Salazar, San Joaquin Regional Transit District & Peter Johnson, University of the Pacific Moderator: Peter Johnson, University of the Pacific

Coalition representatives will describe their experiences in working together in a coalition group. Panel members will discuss the goals and aspirations of volunteer driver programs in pursuing grant funds, expanding existing programs and helping other organizations to create new volunteer programs. Speakers: Gil Garza, Access Services; Toni Levyssohn, Community Senior Services; Jean Foletta, Bridges-San Joaquin CTSA & Paratransit, Inc. Moderator: George Sparks, Pomona Valley Transportation Authority

3:30 p.m. Time Management Cypress 3 & 4 Time is one of our most important and precious resources. Successful time management is necessary for achieving effectiveness and efficiency. This presentation will identify time wasting situations, habits, and behaviors, and will explore useful time management ideas, methods, tools, and techniques. Speaker: Chiam Eyal Moderator: Chris Hatfield, Caltrans

3:30 p.m. Dealing with the Negative Nellie's in Your Organization Point Lobos 1 & 2 This session will discuss how to handle negative employees and that problem passenger that complains daily about your services. Learn skills to help you turn the Wendy Whiners and Negative Ned’s into Joyful Julie’s and Happy Harry’s. Speaker: Robert Jerome, Consultant & Steve Mason, First Transit Moderator: Tim McGowan, First Transit

7:00 p.m. Clam Bake at Monterey Beach Beach Sponsored by: MV Transportation MST will provide transportation to the Clam Bake.

Friday, September 21, 2012

8:45 a.m. CalACT Membership Meeting & Breakfast Dolphins Ballroom

9:30 a.m. Overview of State and Federal Programs Dolphins Ballroom Speakers: Jane Perez, Caltrans & Mark Codey, Caltrans

10:30 a.m. Utilizing Your Safety & Security Grants Dolphins Ballroom CalEMA staff and operators will discuss the most effective and appropriate ways to maximize your safety and security grants for your transit operations. Speaker: Amber Lane, CalEMA & Shonna Halterman, City of Clovis Moderator: Mark Wall, Lake Transit

Spend the rest of the day enjoying the Monterey Jazz Festival or visiting the wineries on the MST Grapevine Express Route.

Thank You to Our Sponsors

CalACT expresses its appreciation to the Sponsors who generously support the 2012 Fall Conference.

Special Events

Clam Bake MV Transportation EXPO Reception RouteMatch Software EXPO Drink Sponsor Tolar Manufacturing Bus Show Luncheon A-Z Bus Sales Golf Outing Luncheon Freedman Seating Wednesday Luncheon Keolis Transportation

Conference Items

Conference Badges First Transit Conference Bags First Transit Program & Signs Moore & Associates

Conference Professional Development Sessions

Caltrans Community Transportation Association of America Douglas J. Cross Consulting Federal Transit Administration Charles Kalb Margaret Merhoff Mineta Transportation Institute Nelson Nygaard Transit Marketing, LLC Pat Piras Consulting RLS & Associates University of Pacific, Paratransit & Transit Certificate Program Veterans Administration CalACT Expo Vendor List

Thank You for your Support

Conference Committee

The California Association for Coordinated Transportation would like to express our appreciation to our conference committee members for their willingness to serve on the Conference planning committee and assistance in promoting education and learning opportunities for our members.

Chair: Shonna Halterman Tim McGowan Matthew Avancena Joe Meer Tony Chavira Dan Mundy Steve Chung Larry Pardi Mark Codey Arun Prem Dave Cyra Donna Pulverman Gracie Davis Tom Roberts Clay Hartman Dave Smith Chris Hatfield George Sparks Mark Wall Tom Hicks Dana Wiemiller

2012 Sponsors, Speakers and Exhibitors

The California Association for Coordinated Transportation extends our deep appreciation to Sponsors and Exhibitors for your participation and support of Cal Act’s 2012 Fall Conference. It is the valuable support and assistance of these companies and speakers that make the education and networking events of the conference possible.

Host Agency

We extend our sincere thanks to the wonderful staff at Monterey Salinas Transit who assisted in the planning and completion of the CalACT Fall Conference. We could not have done it without them. Please join us in thanking OCTA for their hard work.

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